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CHAPTER 1 INTRODUCTION 1.1 INTRODUCTION TO THE CONCEPT OF THE STUDY Banks play a predominant role in building the economy of an individual as well as nation. The importance for service sectors has been growing world wide. In line with the global trend, in the Indian context also, the service sectors have been gaining prominence since the introduction of New Economic Reforms in 1991. Of the various service sector activities, the banking services in India has greater importance as it forms the lifeline of economic activity of both rural and urban areas. However, the liberalization process has evoked skepticism on the performance of the banks on the part of the planners, policy makers and small savers, due to the increased competition faced by these institutions from the public and private domestic banks and the foreign bank. Banking services offered to the general public. Retail lending services are a group of financial services that includes installment loans, residential mortgages, equity credit loans, deposit services, and individual retirement accounts. Retail lending includes loans for automobile purchases, home purchases, medical care, home repair, vacations, and other consumer uses. In contrast with Wholesale Banking or corporate banking, retail banking is a high volume business with many service providers competing for market share. Some retail banking services, for example, credit cards, are among the most profitable services offered by financial institutions. Retail lending has taken a prominent role in the lending activities of banks, as the availability of credit and the number of products offered for retail lending have grown. Retail lending may take the form of installment loans, which must be paid off little by little over the course of years, or non-installment loans, which are paid off in one lump sum.

1.2 THEORITICAL BACKGROUND OF THE STUDY Retail lending in India is a new phenomenon. It has always been prevalent in India in various forms. For the last few years it has become synonymous with mainstream banking for many banks. The typical products offered in the Indian retail banking segment are housing loans, consumption loans for purchase of durables, auto loans, credit cards and educational loans. The loans are marketed under attractive brand names to differentiate the products offered by different banks. As the Report on Trend and Progress of India, 2009-010has shown that the loan values of these retail typically range between Rs.50, 000 to Rs.150000 lakh. The loans

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are generally for duration of five to seven years with housing loans granted for a longer duration of 15 years. In recent past retail lending has turned out to be a key profit driver for banks with retail portfolio constituting 21.5 per cent of total outstanding advances as on March 2004. `Retail Lending¶, Bank¶s retail advances increased by 39 per cent at March 31, 2010, which constituted 65 per cent of advances. loan. Retail lending ,a departure from conventional advance ,offer high yield ,quicker return ,the possibility of less incidence of the account going bad or non performing if it is monitored on an ongoing basis.Monitoring of the account is easier in retail lending segment when compared to the conventional advances ,for the reason the instalment and reapayment schedule have to be monitored in respect of retail lending. The novel retail lending products are introduced by the banks to compete effictiveley in the market ,the products which are prevalent in the bank of baroda are the following.
y y y y y

Housing Loans Vehicle Loans (two wheelers and four wheelers) Personal loans Mortgage loans Pension loans

MARGIN The contribution brought in by the borrowers is termed as margin.Margin requirements from bank to bank. INTEREST The rate of intrest has been deregulated by the apex monetary authority which suggest the rate of intrest offered by one bank for a retail lending scheme may not match with the one offered by the other bank .The rate of intrest is decided by the individual bank. In the backdrop of increased focus on retail strategy and volatility of the financial markets, the Indian banks need to be more cautious while making disbursements in the retail sector. They would do well to closely monitor their personal loan portfolios.

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Vol VII. most of the interest rates on the lending side were freed. PP 39-49. 2 1 Aldo Letizia.3 1. VIII. With a view to encourage competitive loan pricing. Aldo Letizia 2(2010) conducted a study on ³The overhaul of the existing lending rate practice is the need of the hour and the system would adjust to the new regime over a period of time. The IUP Journal of Financial Risk Management. RBI freed lending rates of scheduled commercial banks for credit limits of over Rs 2 lakh along with the introduction of the Prime Lending Rate (PLR) system in 1994. But as competition intensified. Subsequently. 3 . Vol. Till the late 1980s. Mohamad Iruwab bin Ghuslan. The IUP Journal of Public Finance. Junaina Muhammad and Sazali Zainal Abidin. With the introduction of financial sector reforms in the early 1990s. Junaina Muhammad and Sazali Zainal Abidin (2010)1 conducted a study on³Factors Affecting Commercial Bank Lending Practices in the Malaysian Farm Sector´ and examined the lending practices of Malaysian commercial banks in the agricultural sector and analysed the relationship between bank lending practices such as credit analysis. 3. collateral policy and pricing policy to the agricultural sector and the results were commercial banks play a very important role as financial intermediaries. ³Factors Affecting Commercial Bank Lending Practices in the Malaysian Farm Sector´. 2010.4.3 REVIEW OF LITERATURE Mohamad Iruwab bin Ghuslan1. we moved into a regime of Benchmark Prime Lending Rate (BPLR) in 2003 and it was expected to reflect the actual cost of the banks. because they can be more involved by injecting more funds that will benefit farmers and agro-based entrepreneurs and the government should play its role to ensure that agricultural financing continues to progress. probably. 2010. It was observed that corporates were getting loans at very cheap rate at the cost of. PP 7-24. we have seen highly administered interest regime in India. Cross subsidization was considered as the main cause for this type of situation. ³The overhaul of the existing lending rate practice´. all other segments of the society who do not have the necessary bargaining power. on both the liability and asset side. No. Economic prosperity is linked to the level of interest rates and availability of resources for productive uses. No. many of the loan products were getting priced below base rate and the concept of BPLR as a transparent benchmark reference rate lost its relevance.

Vol. No. 2010. The IUP Journal of Financial Risk Management. 5. No. enable the economy to resume its growth.4 Satendramani Tiwari 3(2010) conducted a study on ³lending policy for the fiscal 2009-10. Vasso Ioannidou and Steven Ongena 4(2010) conducted a study on ³Time for a Change: Loan Conditions and Bank Behavior when Firms Switch Banks´ and studied the loan conditions when firms switch banks and found that turning to a new bank leads to a substantial drop in the loan rate. RBI. 4 3 Vasso Ioannidou and Steven Ongena.3. ³Lending policy´. Satendramani Tiwari. 2010. 4 . PP 1847-1875. so as to boost the faltering growth momentum of the country in the present financial crisis. if properly implemented. rates. RBI's Credit Policy measures will. has yet gain reduced its key policy rates and interest rates. PP 25-45. This Credit Policy is noteworthy not only for signalling reduction in interest rates but also for the directions given to banks to transmit these signals to actual lending. The Journal of Finance. Vol LXV. ³Time for a Change: Loan Conditions and Bank Behavior when Firms Switch Banks´.VII.

a brief discussion on the various forms of financial intermediation has been presented. In this article. No. Abhijt Lele 7(2011) conducted a study on ³a highly useful and comprehensive survey of the several loan pricing approaches has been discussed. This is done with a view to relating the costs of borrowing funds under several forms of financial intermediation. Ross Levine and Alexey Levkov. Ross Levine and Alexey Levkov5 (2010) conducted a studuy on the Bank Rate. In the process. Vol LXV.5 Thorsten Beck. Abhijt Lele. The Journal of Banking Annual. PP 1637-1665. No. operating cost and risk premium has resulted in limited lending opportunities to banks. The slowdown in the economy as well as lending to corporates at unjustifiable rates taking into account the banks' cost of funding.2. 6 Astrid A.Dick and Andreas Lehnert. ³Bank Rate ³The Journal of Finance. Vol 2. Astrid A.It is generally considered as the primary instrument of monetary control. Prior to reforms. Particular attention has been paid to the most significant and popularly practiced techniques of pricing the prime lending rate. with the market-driven interest rate policy and advent of liquidity adjustment measures. However. 5 Thorsten Beck. The structure of interest rate was influenced by the requirements of financing budget deficits and making bank credit available to favor activities at concessional rates. Finally. 2010. the present value approach to loan pricing is discussed as a novel and all inclusive model.Dick and Andreas Lehnert 6(2010)conducted a study on ³The current economic environment in lending rates which is sluggish in industrial production and new projects has resulted in poor credit absorption both for long-term funding to big-ticket projects as well as working capital. 2011. PP 655-684. its efficacy has been questioned. This method explains as to how to incorporate the benefits of any deposit balances the borrower leaves with the lending bank. The loan products to corporates with strong financials now are almost linked to prices of government securities/or mark-up over government paper. PP 49-51. interest rate was not performing any significant allocative function on the asset side of banks¶ balance sheets and credit was mostly allocative by non-price means. Vol LXV. highly useful illustrative examples have been discussed on how to scientifically compute the marginal cost of funds.5. 7 5 . an attempt has been made to articulate the relevance of Bank Rate vis-à-vis other instruments of monetary influence and Interest rate control is a prominent feature of government intervention in financial markets. ³A highly useful and comprehensive survey of the several loan pricing´. Specifically. The Journal of Finance. Major portion of the loans raised by corporates were to replace the existing high cost funding and is more in the nature of arbitraging on the interest rates with various banks. 2010. ³The current economic environment in lending rates´.

banks do not allocate resources from savings efficiently.E. Vol 2. 8 6 . they do not allow higher risk levels than individual investors. PP 750-755.6 Ole .Andreassan 8(2011)conducted a study on´ How Banks MakeLending Decisions. not to reduce risk. they do not focus on future firm performance. It is on the secured transactions to see if shortcomings in the legal framework can explain observed lending patterns.E. they monitor closely rather than rely on standardized contracts. and they use collateral to remedy agency problems. The Journal of Banking plans´.Andreassan 2011³How Banks Make Lending Decisions. Ole .

Lending rates may change in future.websites.The study is collected through primary data from customers through questionnaire and secondary data in the form of reports.7 1. 1.The approval .The problem in retail lending is where bank to bank provide different schemes and different norms for the eligibility of the applicant in providing loans.madazines.documents from state government is also difficult.For small borrowers it is difficult to get It returns. The present study focuses on the lending rates products and services offered in bank. 1. To know the different in the rate of intrest and other fees charged by Bank ofBaroda .7 RESEARCH METHODLOGY y y y y y Type of the study-Descriptive study Smapling Method-Convenience Sampling method Sample Size-150Customers Tools for data -Questionnaire Tools for anal -Chi ±square 1.5 OBJECTIVE¶S OF THE STUDY y y y To study the lending rates on products and services provided by bank of baroda.4 STATEMENT OF THE PROBLEM The special features of retail lending is to attract the customers about their retail products and the implementation of the service offered. The results will be applied only to bank of baroda not to other banks . 7 . To study the opinion of the customers regarding the lending rate.Retail lending system studies the gaps in the service offered to various customers. 1.6 SCOPE OF THE STUDY The study is conducted to analyse the retail lending schemes in bank of baroda.8LIMITATIONS y y y Few respondents where not intrested in filling up the questionnaire.

research methodology adopted and the limitation of the study.competitive strength of the company.8 1. CHAPTER 5 The fifth chapter deals with the discussion on the findings and the suggested recommendation based on the findings. 8 .review of literature.statement of the problem. CHAPTER 3 The third chapter is macr-micro analysis which gives an insight about the reatail lendings globally and the indian scenario.the theoretical background of the study .objective of the study. CHAPTER 4 The fourth chapter deals with the analysis of the data collected for the study and the interpretation of the results obtained.the management.9 CHAPTER SCHEME CHAPTER 1 The first chapter gives an introduction of the concept of the study.product profile and market potential. CHAPTER 2 The second chapter deals with the history of organisation.scope of the study.future plans and description about the various funactional areas.organisation structure.

1957: BoB established a branch in London. 1962: BoB opened a branch in Mauritius. 1965: BoB opened a branch in Guyana.9 CHAPTER 2 ORGANIZATION PROFILE 2. the Bank of Baroda survived the economic depression by dint of its financial integrity. This has transcended down to the present ages and has become the motto of the bank. 1959: BoB acquired Hind Bank. 1910: BoB established its first branch in Ahmedabad. with his visionary insight. The initial capital invested was ` 10 Lakhs. planned the beginning of a reputed journey which over the years. 1960s      1961: BoB merged in New Citizen Bank of India. 1953: BoB established a branch in Mombasa and another in Kampala.  9 . 1954: BoB opened a branch in Nairobi. 1963: BoB acquired Surat Banking Corporation in Surat.1 HISTORY OF THE ORGANISATION The Bank of Baroda was started on 20th July 1908 under the Companies Act of 1887. History 1908-1959        1908: Maharaja Sayajirao Gaekwad III set up Bank of Baroda (BOB)ps\pareek. business prudence and concern uncompromising concern about its customers and clients. 1964: BoB acquired two banks. 1956: BoB opened a branch in Dar-es-Salaam. However. During the period of 1913 to 1917. The Maharaja was none other than Sayajirao Gaekwad who. 1964: BoB lost its branch in Narayanjanj (East Pakistan) due to the Indo-Pakistan war. Gujarat. almost 87 banks in India succumbed to a financial crisis. came to be known as the Bank of Baroda.

1999: BoB merged in Bareilly Corporation Bank in another rescue. 1988: BoB acquired Traders Bank.  1969: The government of India nationalized 14 top banks. 1978: BoB opened a branch in New York and another in the Seychelles. 2001: BoB acquired Benares State Bank (BSB) at the Reserve Bank of India. 1977: BoB Opened a branch in imphal     1980s y y 1990s    1985: BoB also opened an Offshore Banking Unit (OBU) in Bahrain. 1997: BoB opened a branch in Durban. 1993: BoB opened a branch in Bahrain. the Bahamas. 1970s    1972: BoB acquired The Bank of India¶s operations in Uganda. including four in Delhi. 1974: BoB opened a branch each in Dubai and Abu Dhabi. At the time. 1979: BoB opened a branch in Nassau. 1996: BoB Bank entered the capital market in December with an Initial Public Offering (IPO). including Bank of Baroda. which had a branch network in Delhi. 10 .10  1967: The Tanzanian government nationalized Bank of Baroda¶s three branches there and transferred their operations to the Tanzanian government-owned National Banking Corporation. 1998: BoB bought out its partners in IUB International Finance in Hong Kong. 1991: BoB took over the London branches of Union Bank of India 1992 BoB incorporated its operations in Kenya into a local subsidiary with a small tranche of shares quoted on the Nairobi Stock Exchange. 1975: BoB acquired the majority shareholding and management control of Bareilly Corporation Bank 1976: BoB opened a branch in Oman and another in Brussels.      2000s   2000: BoB established Bank of Baroda (Botswana). Bareilly had 64 branches. 1990: BoB opened an branch in Mauritius.

2007: In its centenary year. 2006: BoB established an Offshrore Banking Unit (OBU) in Singapore. Harrow United Kingdom. 2004: BoB also opened a representative office each in Kuala Lumpur.09 lakh crores. BoB¶s total business crossed 2. enabling it to trade as a bank in New Zealand (2009/09/01)      2010s  2010: Malaysia awarded a commercial banking license to a locally incorporated bank to be jointly owned by Bank of Baroda. Baroda (Uganda) was listed on the Uganda Securities   2003: BoB opened an OBU in Mumbai. 2009: The Bank of Baroda registered with the Reserve Bank of New Zealand.Malaysia. Indian Overseas Bank and Andhra Bank. 2008: BoB opened a branch in Guangzhou. and its global customer base 29 million people. and Guangdong. China. 11 . its branches crossed 1000. 2005: BoB also opened a representative office in Thailand. China (02/08/2008) and in Kenton.11  2002: Bank of Exchange (USE).

1 BANK PF BARODA-COIMBATORE BRANCH 12 .Sudarshan Sen Chairman and Managing director Executive Director Director Director Director Director Executive Director Director Director Director Director Director 2.2 MANGEMENT Management .Masarrat Shahid Mr.Ajay Mathur Mr.Satya Dev Tripathi Mr.M D Mallya Mr.Maulin A Vaishnav Mr.12 2.3 ORGANISATION STRUCTURE Figure 1.Alok Nigam Mr.Bank of Baroda Mr.N S Srinath Mr.Dharmendra Bhandari Mr.V B Chavan Mr.Deepak B Phatak Mr.R K Bakshi Mr.

Executives 2 Asst. Managers 2 Sr Managers 2 Manager 1 Managers 5 Jr. 1 Associate V.4 PRODUCT PROFILE AND MARKET POTENTIAL 1 2. Baroda Internet Banking and Baroda Mobile Banking are two services which allow customers to access their account at their convenience through the internet or mobile phone.4.Board of Directors 13 Managing Director & Chief Executive Officer Executive vice president Company Secretary Whole Time Director Broking Division Mutual Fund Distribution Investment Banking Decision Associate V.P 2 Assistant Manager1 Support functions Asst.1 PRODUCT PROFILE Internet Banking & Mobile Banking It is a Hi-Tech Convenience Banking product of Bank of Baroda. Baroda e-money Transfer The Bank of Baroda e-remittance facility at select branches expedites payments and transfer of funds through electronic media. Baroda RTGS Scheme 13 . VP 2 Sr. Managers 1 2.P.

quarterly. fast and effcient money transfer facilities. USD and GBP.Facilities for executing standing instructions for monthly payments .Simple account opening formalities.Issue of guarantiees behalf of constituents. . . 14 .Call and time deposits in EURO.Opening of deposit accounts .Offer attractive rate of interest on time deposits .No necessity for renewal instructions. Housing Loan For construction / purchase / repairs / additions / renovations of residential house / flat including the purchase of land and construction thereon. .Automatics rollover facility .Bank funds transfer facility through RBI gateway available at select branches. Swarna Loan Loan against gold jewellery / ornaments. .Opening of letter of credit. . which ensures high degree of security. halfyear and yearly schemes. Other products DEPOSITS . Education Loan Loan for education provided to the students SERVICES . MONEY TRANSFER It is Easy.Time deposits on monthly.14 Baroda Real Time Gross Settlement scheme (RTGS) is an online Inter . confidentiality and operational reliability.No account maintenance charges.

2 MARKET POTENTIAL The Bank has selected the motto ³Business Growth through Sales and Service Excellence. housing finance. OPPURTUNITY y y y The bank has its business strategies around the centrality of the customer. its quality of service is also very good and even in terms of valuations if we look based on FY12 valuations its available at 1. The Bank¶s focus has always remained on the stable and consistent growth with quality. The bank is technologically driven.Correspondent banking. The strategy also entailed the sustained development of a string of segment specific branches entrenching operations in profitable markets.25 price to book which is fairly cheap and the growth possibility potential for this bank is pretty high. Bank of Baroda in fact it is the third largest bank and it has over taken Bank of India in last year itself in terms of business and deposit mobilisation. . The entry of foreign bank in the indian markets.15 . 2. bills. They lack in technology. It diversified rapidly into the areas of merchant banking.´ Making Bank of Baroda the ³Most Admired Bank´ is a continuous process. So in the last 5 years bank has phenomenally grown. Thbank has grown to 31% whereas it profits have grown almost by 38% and its growth rate just 5 years back somewhere near 10%. the world over. its results have been pretty good. THREAT y y The lack of staffs in different branch.5 SWOT ANALYSIS STRENGTH    Modern & ContemporaryPersonality A well-accepted & recognized Brand in Indian banking industry Rapid & Significant Technology Progression Since FY06 WEAKNESS y y They have increased their lending rates. Its very market friendly. 2.4. credit cards and mutual funds. The fact that the Bank has been delivering on its promises year after year has won the Bank several recognitions both nationally and internationally. 15 .Collection of cheque.

16 2. BOB is planning to expand its operations in the Gulf countries during its centenary year with the opening of a new branch in Bahrain and planned opening in Qatar.7.2 MARKETING DEPARTMENT The Bank of Baroda has segmented its market both geographically . Corporate clients and the people relating to high class of the society are the customers of Bank of Baroda. BOB is planning to add 150 more branches and 120 offsite ATMs in India.6FUTURE PLANS y y y y Bank of Baroda will soon venture into mutual funds and life insurance. To create a performance-driven culture and an exciting workplace for the employees.7. BOB is looking to realize a business volume target of Rs 3 trillion by 20 .1 HUMAN RESOURCE Bank of Baroda has the tradition of continuous enrichment of its human assets so that they deliver value to the business. To inculcate a strong and effective sales and service culture across levels in the organization . The main segmentation is based on the income level andthe class of people. To create a learning organization for employees¶ intellectual growth and creativity. HR Objectives y y y y y y To initiate & institutionalise globally competitive HR practices To bring about marked changes in the mindset of employees at all levels so as to enhance HR Quality. 2.7 DESCRIPTION OF VARIOUS FUNCTIONAL AREAS 2. Customer are segmented on the following criterion ‡Occupation-Different products for different occupational segment identified ‡Income -Minimum balance serves as a income segment barrier 16 .demographically and behavioral segmentation can also be witnessed when we havea closer look at its market. 2. To create a pool of entrepreneurial managers and business leaders for future.

Growing its presence across new geographies and strengthening its equity in existing markets.17 ‡Geography ±Concentrated on Tier 1 & Tier 2 Cities trying to extend reach ‡Age-Different products like student account.3 million (approximately $679. The bank also has a joint venture in Zambia with 9 branches. corporate banking. its subsidiaries and the representative offices.4 million (approximately $1.1 MACRO ANALYSIS AND MICRO ANALYSIS Bank of Baroda (BOB). including branches of the bank. The bank is exploring out-of-the-box means to identify novel ways to tailor its growing repertoire of products and services to meet segment-specific requirements across geographies. India and employs about 38.0% to its operating profits in FY10.352. The bank primarily operates in the US. Bank of Baroda offers a wide range of banking products and financial services to 29 million global corporate and retail customers. Bank of Baroda has international presence across 5 continents. The bank's international operations today contribute around 20% to its global business and well as over 30% to its net profits. gearing to leverage the opportunities that the flat world presents and nimbly skirting its threats.096. With assets in excess of USD 32 billion. an increase of 14. It offers personal banking. Operating profit was INR49. orchestration of the offices network and greater attention to compliance with global regulations are aggressively being focused on to help the bank achieve its ambitious goals.6% over FY2009. in the changing global business scenario.0% (y-o-y) in FY10 17 . merchant banking and treasury banking services. the UK and Asia Pacific regions. business banking. Its net profit was INR30. its specialized subsidiaries and affiliates in the areas of investment banking.583. through various delivery channels. The global economic challenges. with a network of 71 offices in 25 countries.6 million) in FY2010. It is headquartered in Baroda. The company recorded revenues of INR87.943. and about 700 ATMs.3 million) in the financial year ended March 2010 (FY2010). India¶s fifth largest bank and prominent among the global top 200.6 million (approximately $1. the Bank¶s international operations continued to remain its mainstay and contributed almost 24. Bank of Baroda (BOB) is a financial services company that provides banking services. Automation-led process and cost optimization. The Bank¶s international business grew by 31. Bank of Baroda is on the path to establish itself µround the clock around the globe¶.458.0% to the Bank¶s total business and 20. credit cards and asset management. is charting a coherent strategy to not just cope but break path and emerge with the winning edge. the bank has a network of over 2800 branches and offices. Bank of Baroda. CHAPTER 3 3.6 million) in FY2010. an increase of 11% over FY2009.960 people.

24 billion. document management system. according to its Annual Report released last fortnight in Mumbai.93 to US$61198. etc.47% and net NPA at just 0. accounting for an increase of 38. The Bank has transformed intoIndia's International Bank.15 to US$45045. payment messaging solution. 13525 were Officers.08 million to US$106243. The Bank has implemented an Integrated Global Treasury Solution in its major overseas territories. 3.62 million. The bank offers a wide array of customized and specialized services to meet the diverse needs of its customers.1GROWTH OF THE BANK Fiscal year ending March 2001 was yet another period of all-round growth for Bank of Baroda.24 International Operations Wide global network Bank of Baroda started its overseas journey by opening its first branch way back in 1953 in Mombassa. 28 branches of its 8 Subsidiaries and 3 Representative Offices in Malaysia. while Operating Profit. Corporate Banking. Out of these. It has also started providing Online Institutional Trading to its corporate customers. International Banking. The Bank has significant international presence with a network of 85 branches/ offices in 26 countries including 53 branches/offices of the Bank. was up by an impressive 43.11% in FY10. while enjoying an increase in its total business of US$90452. Thailand & Australia.7% over the previous financial year.The Banks¶ net profit from its domestic and overseas operations reached $ 1. Since then the Bank has come a long way in expanding its international network to serve NRls/PIOs.18 without any compromise with credit quality.38 million and deposits read from US$52400. 16497 were Clerks while 8041 were Sub-Staff members. Business Banking. Treasury Banking and Rural Banking services. Its advances also had an increase of US$38051. The Bank¶s gross NPA in international operations stood at 0. at $2.85 million to US$640.2The bank¶s performance However..05 billion. according to the bank¶s global financial results. The Bank also has a Joint Venture in Zambia with 12 branches.1.73.1.8%. 3. it experienced a small decline in its net profit from US$664. Kenya. and these services have been catego rized into Personal Banking. Bank of Baroda had a total workforce of 38063 employees offering their services to the institution as of September 2006. During FY10. 18 . Indian Corporates around the world and to meet the banking requirements of the local population in the country of operation. many other important technological initiatives were taken in the domain of anti-money laundering.

Dubai. China.Electronic Banking Service Units in UAE at RAKIA. Zayed Road. Hong Kong and Singapore. Oman. Dubai and Sh. Kuwait.e. Ras Al Khaimah. Suriname. Dubai. Saudi Arabia etc and also expand the network in UAE. It has further plans to upgrade its Representative Offices in Australia to a branch and set up a Joint venture Commercial Bank. During the current year bank has opened branch at IIford. New York.19 The Bank has presence in world's major financial centers i. OVERSEAS BRANCHES Bahamas Bahrain Belgium China Fiji Islands Hong Kong Mauritius Republic of South Africa Seychelles Singapore Sultanate of Oman United Arab Emirates United Kingdom 19 .K. Mauritius. & Auckland. Bank has plans to establish overseas offices in Canada. Al Quasis. Brussels. New Zealand of its wholly owned subsidiary-Bank of Baroda (new Zealand) Ltd and -3. U. Botswana. Bank of Baroda is pursuing an ambitious overseas expansion plan and is in the process of identifying/opening more overseas centers for increasing its global presence to serve its 37 million global customers in still better way. Qatar. London. Kenya and Uganda etc.

10 Lacs. 3. On 19th of July 1969.2. 20 . 1.43. having its total assets as Rs.2. the then Maharaja of Baroda on 20th of July 1908 with a paid capital of Rs.2. nature of deposit and its unique saving and withdrawal features.20 United States Of America 3.2 MICRO SCENARIO BANK OF BARODA IN INDIAN SCENARIO Bank of Baroda is one of the most prominent banks in India. The bank was founded by Maharaja Sayajirao Gaekwad III (also known as Shrimant Gopalrao Gaekwad). the bank has come a long way to achieve its current position as one of the most important banks in India. From its introduction in a small building of Baroda.1Customers  Individual  Stock Broking Entities      HUF (Hindu Undivided Family) Proprietorship Concerns Public Limited Companies Public Limited Companies Corporate Partnership Firms 3.146 Crores as on 31st of March 2007.3 LOCAL DEPOSITS OF BOB IN COIMBATORE Bank of Baroda offers various deposit plans that you can choose from depending on the term period.2Competitors y State Bank of India y y y y y y Punjab National Bank Union Bank of India H DF C ICICI Standard Chartered Bank HSBC 3. Bank of Baroda was nationalized by the Government of India along with 13 other commercial banks.

outstation cheque collections.21 Apart from competitive interest rates and convenient withdrawal options. ATM's etc. Fixed deposits are categorised into deposits with a term period of less than 12 months. more than 12 months and recurring deposits.4 COIMBATORE BRANCHES  Bank of Baroda-Gopala Puram Coimbatore Bank of Baroda-Ram Nagar Coimbatore Bank of Baroda-Tatabad Coimbatore Bank of Baroda-Saibaba colony Coimbatore Bank of Baroda-peelamedu Coimbatore Bank of Baroda-Rathinasabapathy Coimbatore      21 . These deposit plans offer convenient solutions to both working individuals as well as senior citizens.2. our deposit plans offer other features such as overdraft facility. Current and saving deposits are ideal for individuals who wish to take advantage of multiple benefits within the same plan and even be eligible to opt for overdrafts 3. safe deposit lockers.