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Project report of research methodology on comparative study of bajaj vs hero honda

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Project report of research methodology on comparative study of bajaj vs hero honda - Document Transcript
1. PROJECT REPORT OF RESEARCH METHODOLOGY ON COMPARATIVE STUDY OFBAJAJ V/S HERO HONDASUBMITED TO SUBMITED BY MBA 4th Semester 1 2. CERTIFICATE This is to certify that .. has completed his project reporttitle Comparative Study of Bajaj V/S Hero Honda under my supervision.To the best of my knowledge and belief this is his original work and this,wholly or partially, has not been submitted for any degree of this or anyother University.Date: . 2 3. Vs. 3 4. ACKNOWLEDGEMENT The research on Comparative Study between Bajaj and HeroHonda has been given to me as part of the curriculum in 2-Years MastersDegree in Business Administration. I have tried my best to present this information as clearly as possibleusing basic terms that I hope will be comprehended by the widest spectrumof researchers, analysts and students for further studies. I have completed this study under the able guidance and supervisionof Prof. Neha bansal; I will be failed in my duty if I do not acknowledge theesteemed scholarly guidance, assistance and knowledge. I have receivedfrom them towards fruitful and timely completion of this work.Mere acknowledgement may not redeem the debt I owe to my parents fortheir direct/indirect support during the entire course of this project. I also thankful to my friend who helped me a lot in the completion ofthis project. Vishal jaggi 4 5. INDEXSr No. Particulars Page no1. OBJECTIVES 62. HISTORY OF BAJAJ 7 - Profile - Bajaj Intro - Company History - Timeline of new releases3. HISTORY OF HERO

HONDA 14 - Company Profile4. RESEARCH METHODOLOGY 23 - Data Source Research Approach - Sampling unit - Data Completion and Analysis - Scope5. LIMITATION OF RESEARCH STUDY 256. ANALYSIS AND INTERPRETATION 277. CONCLUSION 398. RECOMMENDATION 419. BIBLIOGRAPHY 4310. ANNEXURE 45 5 6. OBJECTIVES:-1. To know the market share of Bajaj & Hero Honda.2. To know the perception of customers regarding bikes.3. To determine the customers satisfaction regarding bikes.4. To determine the factors influencing the choice of customers regarding bikes. 6 7. 7 8. Bajaj Auto limited is one of the largest two wheeler manufacturing company inIndia apart from producing two wheelers they also manufacture three wheelers.The company had started way back in 1945. Initially it used to import the twowheelers from outside, but from 1959 it started manufacturing of two wheelers inthe country. By the year 1970 Bajaj Auto had rolled out their 100,000th vehicle.Bajaj scooters and motor cycles have become an integral part of the Indianmilieu and over the years have come to represent the aspirations of modernIndia. Bajaj Auto also has a technical tie up with Kawasaki heavy industries ofJapan to produce the latest motorcycles in India which are of world class qualityThe Bajaj Kawasaki eliminator has emerged straight out of the drawing board ofKawasaki heavy industries. The core brand values of Bajaj Auto limited includesLearning, Innovation, Perfection, Speed and Transparency.Bajaj Auto has three manufacturing units in the country at Akurdi, Waluj andChakan in Maharashtra, western India, which produced 2,314,787 vehicles in2005-06. The sales are backed by a network of after sales service andmaintenance work shops all over the country.Bajaj Auto has products which cater to every segment of the Indian two wheelermarket Bajaj CT 100 Dlx offers a great value for money at the entry level.Similarly Bajaj Discover 125 offers the consumer a great performance withoutmaking a big hole in the pocket. 8 9. PROFILE:Founder Jamnalal BajajYear of Establishment 1926Industry Automotive Two & Three WheelersBusiness Group The Bajaj GroupListings & its codes BSE Code: 500490; NSE - Code: BAJAJAUTOPresence Distribution network covers 50 countries. Dominant presence in Sri Lanka, Bangladesh, Columbia, Guatemala, Peru, Egypt, Iran and Indonesia.Joint Venture Kawasaki Heavy Industries of JapanRegistered & Head Office Akurdi Pune - 411035 India Tel.: +(91)-(20)-27472851 Fax: +(91)-(20)27473398Works Akurdi, Pune 411035 Bajaj Nagar, Waluj Aurangabad 431136 Chakan Industrial Area, Chakan, Pune 411501E-mail 9 10. Bajaj Autos Ltd.Bajaj Auto LimitedType PublicFounded 1945Headquarters Pune, IndiaKey people Rahul Bajaj (Chairman) Rs. 1,01,063 billion (2006) or USD 1.87Revenue billionNet income Rs. 17,016 billionEmployees ???Website www.bajajauto.comBajaj Auto is a major Indian automobile manufacturer. It is Indias largest and theworlds 4th largest two- and three-wheeler maker. It is based in Pune, Maharashtra, withplants in Waluj near Aurangabad, Akurdi and Chakan, near Pune. Bajaj Auto makesmotorscooters, motorcycles and the auto rickshaw.Contents 10 11. 1 Companys history o 1.1 Timeline of new releases 2 Scooters 3 Motorcycles 4 Upcoming Models 5 New Image 6 Forbes Global 2000 Ranking - 2005 7 External links 8 ReferencesCompanys historyBajaj Auto came into existence on November 29,

1945 as M/s Bachraj TradingCorporation Private Limited. It started off by selling imported two- and three-wheelers inIndia. In 1959, it obtained license from the Government of India to manufacture two- andthree-wheelers and it went public in 1960. In 1970, it rolled out its 100,000th vehicle. In1977, it managed to produce and sell 100,000 vehicles in a single financial year. In 1985,it started producing at Waluj in Aurangabad. In 1986, it managed to produce and sell500,000 vehicles in a single financial year. In 1995, it rolled out its ten millionth vehicleand produced and sold 1 million vehicles in a year.Timeline of new releases 1971 - three-wheeler goods carrier 1972 - Bajaj Chetak 1976 - Bajaj Super 1977 - Rear engine Autorickshaw 1981 Bajaj M-50 1986 - Bajaj M-80, Kawasaki Bajaj KB100 1990 - Bajaj Sunny 1994 Bajaj Classic 1995 - Bajaj Super Excel 1997 - Kawasaki Bajaj Boxer, Rear Engine Diesel Autorickshaw 1998 - Kawasaki Bajaj Caliber, Legend(Indias first four-stroke scooter) 2000 - Bajaj Saffire 2001 - Eliminator, Pulsar 2003 - Caliber115, Bajaj Wind 125, Bajaj Pulsar 2004 - Bajaj CT 100, New Bajaj Chetak 4-stroke with Wonder Gear, Bajaj Discover DTS-i 2005 - Bajaj Wave, Bajaj Avenger, Bajaj Discover 2006 Bajaj Platina 2007 - Bajaj Pulsar-200 11 12. Some of the models that Bajaj makes (or has made) are:Scooters o Bajaj Sunny o Bajaj Chetak o Bajaj Cub o Bajaj Super o Bajaj Wave o Bajaj LegendMotorcycles o Kawasaki Eliminator o Bajaj Pulsar o Bajaj Kawasaki Wind 125 o Bajaj Boxer o Bajaj CT 100 o Bajaj Platina o Bajaj Caliber o Bajaj Discover o Bajaj AvengerUpcoming Models Bajaj Pulsar 220 DTS-Fi Bajaj Krystal Bajaj Blade Bajaj SonicNew ImageThe company, over the last decade has successfully changed its image from a scootermanufacturer to a two wheeler manufacturer, product range ranging from Scooterettes toScooters to Motorcycle. Its real growth in numbers has come in the last 4 years aftersuccessful introduction of a few models in the motorcycle segment.The company is headed by Rahul Bajaj who is worth more than US$1.5 billion. 12 13. 13 14. India has the largest number of two wheelers in the world with 41.6 millionvehicles. India has a mix of 30 percent automobiles and 70 percent two wheelers in thecountry. India was the second largest two wheeler manufacturer in the world starting inthe 1950s with the birth of Automobile Products of India (API) that manufacturedscooters. API manufactured the Lambrettas but, another company, Bajaj Auto Ltd.surpassed API and remained through the turn of the century from its association withPiaggio of Italy (manufacturer of Vespa).The license raj that existed between the1940s to1980s in India, did not allow foreigncompanies to enter the market and imports were tightly controlled. This regulatory maze,before the economic liberalization, made business easier for local players to have asellers market. Customers in India were forced to wait 12 years to buy a scooter fromBajaj. The CEO of Bajaj commented that he did not need a marketing department, only adispatch department. By the year 1990, Bajaj had a waiting list that was twenty-six timesits annual output for scooters.The motorcycle segment had the same long wait times with three manufacturers; RoyalEnfield, Ideal Jawa, and Escorts. Royal Enfield made a 350cc Bullet with the only four-stroke engine at that time and took the higher end of the market but, there was littlecompetition for their customers. Ideal Jawa and Escorts took the middle and lower end ofthe market respectively.In the mid-1980s, the Indian government regulations changed and permitted foreigncompanies to enter the Indian market through minority joint ventures. The two-wheelermarket changed with four

Indo-Japanese joint ventures: Hero Honda, TVS Suzuki, BajajKawasaki and Kinetic Honda. The entry of these foreign companies changed the Indianmarket dynamics from the supply side to the demand side. With a larger selection of two-wheelers on the Indian market, consumers started to gain influence over the products theybought and raised higher customer expectations. The industry produced more models,styling options, prices, and different fuel efficiencies. The foreign companies newtechnologies helped make the products more reliable and with better quality. Indiancompanies had to change to keep up with their global counterparts. 14 15. Hero Honda Motorcycle Ltd.Type Public company BSE:HEROHONDA MFounded January 19, 1984 in Gurgaon, Haryana, IndiaHeadquarters Haryana, India Om Prakash Munjal, Founder Mr. Brijmohan Lall Munjal, ChairmanKey people Mr. Toshiaki Nakagawa, Joint Managing Director Mr. Pawan Munjal, Managing DirectorIndustry AutomotiveProducts Motorcycles, ScootersRevenue U$ 2.8 billionWebsite HONDA HEADQUARTERS 15 16. Hero Honda Motorcycles Limited is an Indian manufacturer of motorcycles andscooters. Hero Honda is a joint venture that began in 1984 between the Hero group ofIndia and Honda from Japan. It has been the worlds biggest manufacturer of 2-wheeledmotorized vehicles since 2001, when it produced 1.3 million motorbikes in a single year.Hero Hondas Splendor is the worlds largest selling motorcycle[citation needed]. Its 2 plants arein Dharuhera and Gurgaon, both in Haryana, India. It specializes in dual use motorcyclesthat are low powered but very fuel efficient.Contents 1 Models o 1.1 Bikes 2 Company Profile o 2.1 Just-in-Time o 2.2 Ancillarisation o 2.3 Dealer Network o 2.4 Financial Planning o 2.5 Quality o 2.6 Diversification 3 External links[ Models ] Bikes Hero Honda Splendor Plus Hero Honda Passion Plus Hero Honda Karizma Hero Honda CBZ Hero Honda Super Splendor Hero Honda CD Dawn Hero Honda CD Deluxe Hero Honda Achiever Hero Honda Glamour Hero Honda Ambition 16 17. Hero Honda "Splendor" Model[ Company Profile ]Hero, is the brand name used by the Munjal brothers in the year 1956 with the flagshipcompany Hero Cycles. The twowheeler manufacturing business of bicycle componentshad originally started in the 1940s and turned into the worlds largest bicyclemanufacturer today. Hero, is a name synonymous with two-wheelers in India today. TheMunjals roll their own steel, make free wheel bicycle critical components and havediversified into different ventures like product design. The Hero Group philosophy is:To provide excellent transportation to the common man at easily affordable prices andto provide total satisfaction in all its spheres of activity. The Hero group vision is tobuild long lasting relationships with everyone (customers, workers, dealers and vendors).The Hero Group has a passion for setting higher standards and Engineering Satisfactionis the prime motivation, way of life and work culture of the Group.In the year 1984, Mr. Brijmohan Lal Munjal, the Chairman and Managing Director ofHero Honda Motors (HHM), headed an alliance between the Munjal family and HondaMotor Company Ltd. (HMC). HHM Mission Statement is: We, at Hero Honda, arecontinuously striving for synergy between technology, systems, and human resources toprovide products and services that meet the quality, performance, and price aspirations ofour customers. While doing so, we maintain the highest standards of ethics and societalresponsibilities, constantly innovate products and processes, and develop teams that keepthe momentum going to take the company to excellence in the new millennium. Thisalliance became one of the most successful joint ventures in India,

until the year 1999when HMC had announced a 100% subsidiary, Honda Motorcycle & Scooter India(HMSI). This announcement caused the HHM stock price to decrease by 30 percent thatsame day. Munjal had to come up with some new strategic decisions as, HMSI and otherforeign new entry companies were causing increased intensity of rivalry for HHM.== Growth == The business growth of Hero Honda has been phenomenal throughout itsearly days. The Munjal family started a modest business of bicycle components. HeroGroup expanded so big that by 2002 they had sold 86 million bicycles producing 16000bicycles a day. Today Hero Honda has an assembly line of 9 different models ofmotorcycles available. It holds the record for most popular bike in the world by sales for 17 18. Its Splendor model. Hero Honda Motors Limited was established in joint venture withHonda Motors of Japan in 1984, to manufacture motorcycles. It is currently the largestproducer of Two Wheelers in the world. It sold 3 million bikes in the year 20052006.Recently it has also entered in scooter manufacturing, with its model PLEASURE mainlyaimed at girls. The Hero Group has done business differently right from the start and thatis what has helped them to achieve break-through in the competitive two-wheeler market.The Groups low key, but focused, style of management has earned the company plauditsamidst investors, employees, vendors and dealers, as also worldwide recognition.The growth of the Group through the years has been influenced by a number of factors:[ Just-in-Time ]The Hero Group through the Hero Cycles Division was the first to introduce the conceptof just-in-time inventory. The Group boasts of superb operational efficiencies. Everyassembly line worker operates two machines simultaneously to save time and improveproductivity. The fact that most of the machines are either developed or fabricated in-house, has resulted in low inventory levels. In Hero Cycles Limited, the just-in-timeinventory principle has been working since the beginning of production in the unit and isfunctional even till date.. This is the Japanese style of production and in India; Hero isprobably the only company to have mastered the art of the just-in-time inventoryprinciple.[ Ancillarisation ]An integral part of the Group strategy of doing business differently was providingsupport to ancillary units. There are over 300 ancillary units today, whose production isdedicated to Heros requirements and also a large number of other vendors, which includesome of the better known companies in the automotive segment. Employee Policy:Another Striking feature within the Hero Group is the commitment and dedication of itsworkers. There is no organized labor union and family members of employees find readyemployment within Hero. The philosophy with regard to labor management is "Hero isgrowing, grow with Hero." When it comes to workers benefits, the Hero Group is knownfor providing facilities, further ahead of the industry norms. Long before other companiesdid so, Hero was giving its employees a uniform allowance, as well as House RentAllowance (HRA) and Leave Travel Allowance (LTA). Extra benefits took the form ofmedical check-ups, not just for workers, but also for the immediate family members.[ Dealer Network ]The relationship of Hero Group with their dealers is unique in its closeness. The dealersare considered a part of the Hero family. A nation-wide dealer network comprising ofover 5,000 outlets, and have a formidable distribution system in place. Sales agents from 18 19. Hero travels to all the corners of the country, visiting dealers and send back dailypostcards with information on the stock position that day, turnover, fresh purchases,anticipated demand and also competitor action in the region. The

manufacturing unitshave a separate department to handle dealer complaints and problems and the firstresponse is always given in 24 hours.[ Financial Planning ]The Hero Group benefits from the Group Chairmans financial acumen and his grasp ontechnology, manufacturing and marketing. Group Company, Hero Cycles Limited hasone of the highest labor productivity rates in the world. In Hero Honda Motors Limited,the focus is on financial and raw material management and a low employee turnover.[ Quality ] Quality at Hero is attained not just by modern plants and equipment and through latesttechnology, but by enforcing a strict discipline. At the Group factories, attaining qualitystandards is an everyday practice - a strictly pursued discipline. It comes from anamalgamation of the latest technology with deep-rooted experience derived from nearlyfour decades of hard labor. It is an attitude that masters the challenge of growth andchange - change in consumers perceptions about products and new aspirations arisingfrom a new generation of buyers.Constant technology up gradation ensures that the Group stays in the global mainstreamand maintains its competitive edge. With each of its foreign collaborations, the Groupgoes onto strengthen its quality measures as per the book. The Group also employs theservices of independent experts from around the world to assist in new design andproduction processes.[ Diversification ]Throughout the years of enormous growth, the Group Chairman, Mr. Lall has activelylooked at diversification. A considerable level of backward integration in itsmanufacturing activities has been ample in the Groups growth and led to theestablishment of the Hero Cycles Cold Rolling Division, Munjal and Sunbeam Castings,Munjal Auto Components and Munjal Showa Limited amongst other component-manufacturing units.Then there were the expansion into the automotive segment with the setting up ofMajestic Auto Limited, where the first indigenously designed moped, Hero Majestic,went into commercial production in 1978. Then came Hero Motors which introducedHero Puch, in collaboration with global technology leader Steyr Daimler Puch of Austria.Hero Honda Motors was established in 1984 to manufacture 100 cc motorcycles.The Hero Group also took a venture into other segments like exports, financial services,information technology, which includes customer response services and software 19 20. development. Further expansion is expected in the areas of Insurance andTelecommunication.The Hero Groups phenomenal growth is the result of constant innovations, a close watchon costs and the dynamic leadership of the Group Chairman, characterized by a culture ofentrepreneurship, of right attitudes and building stronger relationships with investors,partners, vendors and dealers and customers 20 21. 21 22. RESEARCH METHODOLOGY It is well known fact that the most important step in marketing research process isto define the problem. Choose for investigation because a problem well defined is halfsolved. That was the reason that at most care was taken while defining variousparameters of the problem. After giving through brain storming session, objectives wereselected and the set on the base of these objectives. A questionnaire was designed majoremphasis of which was gathering new ideas or insight so as to determine and bind outsolution to the problems.DATA SOURCE Research included gathering both Primary and Secondary data. Primary data isthe first hand data, which are selected a fresh and thus happen to be original in character.Primary Data was crucial to know various customers and past consumer views aboutbikes and to calculate the market share of this brand in regards to other brands. Secondary data are those which has been collected by

some one else and whichalready have been passed through statistical process. Secondary data has been taken frominternet, newspaper, magazines and companies web sites.RESEARCH APPROACH The research approach was used survey method which is a widely used methodfor data collection and best suited for descriptive type of research survey includesresearch instrument like questionnaire which can be structured and unstructured. Targetpopulation is well identified and various methods like personal interviews and telephoneinterviews are employed.SAMPLING UNIT It gives the target population that will be sampled. This research was carried inchandigarhThese were 100 respondents.DATA COMPLETION AND ANALYSIS After the data has been collected, it was tabulated and findings of the project werepresented followed by analysis and interpretation to reach certain conclusions.SCOPE My project was based on the Comparative Study of Bajaj V/S Hero Honda anddata was taken in the Chandigarh only. 22 23. LIMITATIONS 23 24. 1. Research work was carried out in chandigarh only the finding may not be applicable to the other parts of the country because of social and cultural differences.2. The sample was collected using connivance-sampling techniques. As such result may not give an exact representation of the population.3. Shortage of time is also reason for incomprehensiveness.4. The views of the people are biased therefore it doesnt reflect true picture. 24 25. Q1) Which bike do you have? 47 25 26. Hero HondaBajaj 38Any other 15 Hero honda Bajaj Any otherQ2) Which Model do you Have?Hero Honda Bajaj Splender 21 CT 100 7 Passion 13 Discover 12 26 27. Karizma 7 Pulsar 11 Any other 6 Any other 8 25 20 Hero Honda No of Persons Splender 15 Passion 10 Karizma 5 Any other 0 1 Model Nam e 14 12 Bajaj No of Persons 10 CT 100 8 Discover 6 Pulsar 4 Any other 2 0 1 Model Nam eQ3) In which family Income level do you Fall?100000-200000 22200000-300000 45300000-400000 23above 400000 10 27 28. 50 40 100000-200000 No of Persons 30 200000-300000 20 300000-400000 10 above 400000 0 1 Income levelQ4) For how long do you own a bike?0-1 year 341-2 year 292-3 year 26above 3 year 11 28 29. 40 30 No of 0-1 year 20 Persons 1-2 year 10 2-3 year 0 above 3 year 1 No of yearsQ5) For what purpose do you use your Motor Bike? Hero Honda BajajOffice Purpose 9 4Personal purpose 13 15 29 30. Joy Purpose 19 16Other 6 3 20 15 No of Persons Hero Honda 10 Bajaj 5 0 Office Personal Joy Other Purpose purpose Purpose PurposeQ6) How do you come to know about this Motor Bike? Hero Honda BajajNewspaper 4 2Television 23 16 30 31. Magazine 2 1Friends &Relative 18 19 25 20 New spaper No of Persons 15 Television 10 Magzine Friends & Relative 5 0 Hero Honda Bajaj Name of CompanyQ7) Does Advertisement Influence your decisionin choosing a Motor Bike?Yes 87%No 5%Cant say 8% 31 32. Yes No Cant sayQ8) Do you have full knowledge about Bikes beforebuying? Hero Honda BajajYes 25 23 22 15 32 33. No 30 25 No of persons 20 Yes 15 No 10 5 0 Hero Honda Bajaj Com pany Nam eQ9) Which Factor below Influence your decision? Hero Honda BajajPrice 72% 78%Mileage 78% 64%Quality 65% 48% 33

34. Resale Value 40% 28%Status symbol 10% 7% 100% 80% Price No of Persons Mileage 60% Quality 40% Resale Value 20% Status symbol 0% Hero Honda Bajaj Com pany Nam eQ10) How would you rate the following factors of Bikeswith respect to different company? Hero Honda BajajMileage 74% 72% 34 35. Price 68% 65%Pick up 70% 80%Maintenance 58% 62%Look & Shape 85% 80%Brand Image 53% 55% 100% 80% Mileage No of Persons 60% Price 40% Pick up 20% Maintenance 0% Look & Shape Hero Honda Bajaj Brande Image Com pany Nam eQ11) If new Bike with good features comes in, then wouldyou like to change your bike? Hero Honda BajajYes 19 21 35 36. No 17 14Cant say 11 3 25 20 No of Persons 15 Hero Honda 10 Bajaj 5 0 Yes No Cant say View s 36 37. Conclusion 37 38. 1. Most of the Pulsar, CBZ & Karizma are purchased by young generation 18 to 30 because they prefer stylish looks and rest of the models of Hero Honda are purchased more by daily users who needs more average of bikes than looks.2. Hero Honda is considered to be most fuel-efficient bike on Indian roads.3. Service & Spare parts are available throughout India in local markets also.4. While buying a motorcycle, economy is the main consideration in form of maintenance cost, fuel efficiency.5. Majority of the respondent had bought their motorcycle more than 3 years. 38 39. RECOMMENDATIONS 39 40. 1. Bajaj should introduce some more models having more engine power.2. Hero Honda should think about fuel efficiency in case of upper segment bikes.3. More service centers should be opened.4. Maintenance cost and the availability of the spare parts should also be given due importance.5. They also introduce some good finance/discount schemes for students.6. The price should be economic. 40 41. BIBLIOGRAPHY 41 42. 1. www.herohonda.com2. www.bajaj.com4. www.twowheeler.com5. 42 43. QUESTIONNAIRENAME: - CONTACT NO . 43 44. AGE:- 15-20 20-25 25.30 Above 30OCCUPATION:- Businessman Employee Student OtherQ1) Which Bike do you have? Hero Honda Bajaj Any OtherQ2) Which Model do you have?Hero Honda: - Splendor Passion Karizma OtherBajaj: - CT 100 Discover Pulsar OtherQ3) In which Family Income do you Fall? 100000-200000 200000-300000 300000-400000 Above 400000Q4) For how long do you own a Bike? 0-1 year 1-2 year 2-3 year above 3 yearsQ5) For what purpose do you use your Motor Bike? Office Purpose Personal Purpose Joy Purpose OtherQ6) How do you come to know about this Motor Bike? Newspaper Television Magazines Friends/Relatives 44 45. Q7) Does Advertisement Influence your decision in choosing a Motor Bike? Yes No Cant sayQ8) Do you have full knowledge about Bikes before buying? Yes NoQ9) Which factor below influence your decision? Price Mileage Quality Resale Value Status SymbolQ10) How would you rate the following factors of bikes with respect to differentcompanies? Hero Honda Bajaj Mileage Price Pick up Maintenance Look/Shape Brand ImageQ11) In new bike with good feature comes in, then would you like to change your bikes? Yes No Cant sayQ12) Any Suggestions for Company

Date: (Signature) 45 46. SUBMITED BY Vishal jaggiROLL NO 820375073MBA 4th Semister 4