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ITCMAU/ ITCGMA/ ITCGCE

GB-BB CERTIFICATION TEST Objective type Questions (45 minutes) 1. Questions have different weightage (range from 0.5 marks to 2 marks) 2. Multiple choice questions have only one correct answer 3. Circle the correct choice. Answers where No option is circled or more than one option is circled would be considered invalid. 4. No Negative marking
Question 1 (1 mark) Which of the following statements are TRUE about the six sigma philosophy? 1. Sigma is a statistical term, which measures how far a process varies from perfection 2. Quantitatively, Six Sigma is a stretch goal of achieving 3.4 defects per million opportunities in servicing the customer 3. Six Sigma is a term used to describe any cost saving achieved by management 4. Culturally, Six Sigma is about learning to build processes that deliver flawless quality of output continuously a. b. c. d. Statement 1 only Statements 2 and 3 only Statements 1, 2 and 4 All of the above

Question 2 (1 mark) Rajiv was working on a DMAIC project on increasing covers for the lone coffee shop at Astra hotels. He worked on some preliminary data and identified the problem statement as GSI scores for the coffee shop have been lower than other outlets due to lack of 1 captain, 1 hostess and poor training of frontline staff. This has contributed to lower covers. As an expert in the six-sigma methodology, identify two gaps with the problem statement 1. __________________________________________________________________ 2. __________________________________________________________________ Question 3 (1 mark) A SIPOC chart can be used for all of the following EXCEPT a. It gives us a high-level understanding of the process for the project along with measurable requirements for the output and inputs b. It helps quantify likely benefits from the project effort c. It helps define project boundaries d. None of the above Question 4 (1 mark) What does the acronym SIPOC stand for?
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ITCMAU/ ITCGMA/ ITCGCE

a. b. c. d.

Supplier Internal Process Owner Customer Solution Input People Output Caring Supplier Interview Process Output Customer Supplier Input Process Output Customer

Question 5 (2 mark) Verma and his Six Sigma team made the following list of tools for the Define phase, which of them is correct? 1. 2. 3. 4. 5. 6. a. b. c. d. Voice of Customer SIPOC Chart ANOVA Pareto Response Plan Exploration for DOE Only 1 & 2 are Define phase tools Only 1, 2 & 3 are Define phase tools All of them are Define phase tools None of them are Define phase tools

Question 6 (1 mark) Which of the following statements is not true for a Histogram? a. b. c. d. It helps graphically represent frequency distribution in a bar form It can be used for continuous and discrete data It reveals centering variation and underlying distribution of data It is a line graph superimposed on a bar graph

Question 7 (1 mark) What is a Pareto diagram not used for? a. b. c. d. To understand degree of symmetry available in the data To identify the vital few from the trivial many To identify the relative importance of problems Prioritize efforts towards solutions

Question 8 (1 mark) In a given set of readings, if the scatter plot shows the dependent variable (y) decreases as the independent variable (x) increases, then a. There is a positive correlation between x and y b. There is a negative correlation between x and y c. There is no correlation between x and y

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Question 9 (2 marks) A correlation analysis conducted between the WOW ratio (overall) & WOW ratio on Responsiveness of staff indicates a correlation coefficient of 0.78. This indicates that The higher the WOW ratio on Responsiveness of staff, the higher is the overall WOW ratio
1. a.

The higher the WOW ratio on Responsiveness of staff, the lower is the overall WOW ratio b. There is a very low relationship between the WOW ratio on Responsiveness of staff and the overall WOW ratio c. There is no relationship between the WOW ratio on Responsiveness of staff and the overall WOW ratio Question 10 (1.5 mark) In each of the 125 rooms in a hotel, there is a TV, Table, Chair, Sofa, Water Heater, AC, Lampshade. How many defect opportunities are there?
a. b. c. d.

125 7 1 125*7 Question 11 (1.5 mark) For the data indicated in Question 10 above, If there are 25 TV defects and 20% defects in the AC what is the DPMO of the room

a. b. c. d.

400,000 2,800,000 57143 140,000 Question 12 (2 mark) 1000 students appear for GRE. The time limit of the exam is 160 minutes, but each candidate takes his or her own time to complete the exam. It has been statistically established that time taken to complete the exam exhibits a normal distribution. Most of the students take 100 minutes and the standard deviation of the program is 15 minutes. Which of the following is true? The probability of a candidate completing the exam between 100 and 150 minutes is around 0.41 b. The probability of a candidate completing the program between 100 and 120 minutes is 0.5787 c. The probability of a candidate completing the program between 100 and 130 minutes is 0.3415
a.
This material has been created by ECS Ltd., to test and evaluate the understanding of various concepts of six sigma. The material is to be used only for the intent expressed.

Name:
d.

ITCMAU/ ITCGMA/ ITCGCE The average time that the students take to complete the test is 100

minutes Question 13 (2 mark) The weight of chickens received at Premier Hotels is normally distributed with a mean of 1.2 kg and a standard deviation of 0.2. We know that a certain value has a z value of -2. It can be concluded that
a. b. c. d.

The value is 0.8 The value lies between 0.8 and 1.6, but its exact value cannot be determined The value is greater than 1.6 Nothing can be determined without knowing population size N Question 14 (2 mark) Which of the following are not true about the cause & effect/ fishbone diagram. 1. It helps unearth all possible causes for the problem at hand since it captures the views of all members 2. Cause and effect diagram presents a complicated view of any problem at hand 3. Focuses the team on symptoms rather than causes 4. Creates a consensus around the problem and builds support for resulting solutions a) b) c) d) 1 and 2 2 and 3 1 and 4 2 and 4

Question 15 (1 mark) Regression is used to find the equation between


a. b. c. d.

Dependent variables Independent variables Dependent variables and the independent variable Independent variables and the dependent variable

Question 16 (2 marks) A regression equation for yield of a product is found out to be: Yield = -0.759 + 0.157 Concentration + 0.216 Ratio + 0.0107 Temperature + 0.0960 Time Which of the following is False? 1. Concentration, Temperature, Ratio and Time are response variables 2. As Concentration increases by 1 unit, yield improves by 0.157 units 3. If concentration, temperature, ratio and time are all zero, then the yield is 0.759 4. This equation is an example of simple regression

This material has been created by ECS Ltd., to test and evaluate the understanding of various concepts of six sigma. The material is to be used only for the intent expressed.

Name: a. b. c. d. Only 1, 3 and 4 Only 1, 2 and 3 Only 4 All the above

ITCMAU/ ITCGMA/ ITCGCE

Question 17 (1 mark) Adjusted R square in a regression explains


a. b. c. d.

The percentage variation in Y explained by variation in X The percentage variation in X explained by variation in Y The correlation coefficient of the dependent and independent variable The square of the correlation coefficient

Question 18 (2 marks) Given below is a list of Problems, Issues and Expectations collected from the Banquets Delivery Process along with the affinity done by one of the BB designates. Which of the following affinitizations is correct: PIE 1. Menu Requisition form is not always received by F&B Production 2. There is a delay in reverting on the menu on the side of F&B production leading to customer dissonance 3. There is no system of kitchen communicating to banquets about seasonality and non availability of items. We need to have better systems in place for banquets to agree upon the items that need to promoted each day based on seasonality and other engagements for the day 4. The person receiving calls in Banquets does not capture the details of the customer adequately 5. Function Prospectus not received on time by various functions. FP not received as per the KOPs
a. b. c. d.

Affinitized Problem Resource Process

Structure

Skill & Training IT

1,3, and 4 only 1 and 5 only 2 and 4 only 3 and 4 only

Question 19 (2 mark) Rajeev BB designate is in the process of understanding the guest arrival pattern at Pavillion for lunch. He measured the arrivals between 1.30 pm and 2.00 pm between Monday and Friday as 102, 106, 112, 111, 105. The variance of the guest arrival pattern based on the above data is
This material has been created by ECS Ltd., to test and evaluate the understanding of various concepts of six sigma. The material is to be used only for the intent expressed.

Name:

ITCMAU/ ITCGMA/ ITCGCE

Question 20 (1 mark) Which of the following is FALSE regarding the Process Map? Visually depicts a sequence of steps over time in the flow of information, product or services b. Captures and records how a particular input is processed c. Allows one to examine the flow and identify any critical cross functional interface and potential problems d. Start Point, End Point, Cycle Time, Process Flow are the four fields in the map
a.

Question 21 (1.5 mark) Which of the following is NOT an example of GEMBA? a. b. c. d. The doorman of Bukhara listens to customers discussing their experience in the restaurant and shares his findings with the team The housekeeping staff keep an eye on the usage of the facilities in the room by the guest and give inputs to engineering during room renovation The Housekeeping manager visits all cleaned rooms to identify defects in Welcom Standards by the housekeeping staff The concierge observes the movement of guest in the lobby and tries to understand what the guest is looking for

Question 22 (1 mark) Chance causes occur randomly and are not worth examining. Question 23 (1 mark) The process under the influence of random causes will not be under statistical control. True/ False Question 24 (1.5 mark) If the difference between the means of two sample populations is>1000, we do not need Hypothesis testing to validate the conclusion. Question 25 (2 marks) You are the GB in your organization. You are supposed to convey some tips on Process capability. Which of the following would you definitely not use?
This material has been created by ECS Ltd., to test and evaluate the understanding of various concepts of six sigma. The material is to be used only for the intent expressed.

True/ False

True/ False

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ITCMAU/ ITCGMA/ ITCGCE

Statement 1: A capable process is able to produce products or services that meet control limits but not necessarily the specification limits. Statement 2: The process must be in control before you assess capability. If the process is not in control, then the capability estimates will be incorrect. Statement 3: Normal capability analysis consists of a capability histogram and a table of process capability statistics. a) b) c) d) Statement 2 Statement 3 Statement 1 All of them

Question 26 (2 mark) A manufacturer of plastic boxes has a weight specification 2 Kgs plus or minus 0. 5 Kgs. If the standard deviation of the Box making machine is 0.2 Kgs, is the process capable and what is the process capability (Cp)? a) Capable, 1.20 b) Not Capable, 0.83 c) Capable, 2.08 a. Not Capable, 0.75 Question 27 (2 marks) A coffee vending machine produces cappuccino. The weight of one filled glass is normally distributed with a mean of 260 ml and a standard deviation of 10 ml. (one glass has the capacity of having 300 ml). A sample survey was done for weight & the filled glasses whose weight is less than 240 ml & more than 270 ml have to be rejected. The machine delivers 600 glasses per shift. Approximately How many glasses per shift have to be discarded? (Kindly ask the invigilator if you wish to use the z-table) a) 70 b) 127 c) 109 d) 91 Question 28 (1 mark) Which of the following is FALSE about the normal distribution? a) It is a bell shaped curve b) It is a symmetrical curve c) The mean, median & mode are equal to one another d) It is a discrete probability distribution Question 29(2 mark) Robert is doing a project on reducing waiting time for flights before they get clearance for being air bound at the Heathrow airport in London. During his data collection phase, he finds out that at an average about 121 flights arrive at the take-off
This material has been created by ECS Ltd., to test and evaluate the understanding of various concepts of six sigma. The material is to be used only for the intent expressed.

Name:

ITCMAU/ ITCGMA/ ITCGCE

lane within an hour. Assuming that the number of flights arriving follows a poisson distribution, which of the following is true: 1) The mean of the distribution is 121 2) The standard deviation of the distribution is 11 3) The mean of the distribution is the number of occurrences per interval of time, 4) The mean = median = mode a) b) c) d) Only 1,2,3 Only 2,3,4 Only 1,4 Only 2,4

Question 30 (1 mark) In FMEA, the risk priority number (RPN) is the product of a. b. c. a. Severity, Opportunities, Defects Severity, Occurrence, Defects Severity, Occurrence, Detection Sustainability, Opportunities, Detection

Question 31 (1 mark) a) b) c) d) What is the correct sequence of design of experiments? Screening, confirmation, optimization Optimisation, screening, confirmation Optimisation, confirmation, screening Screening, optimization, screening Question 32(1 mark) Using DOE, which of the objectives cannot be achieved a) Determining the most important variables for a process b) Determining the degree of risk associated by not choosing the right variables c) Determining the main effect of each variable d) Determining the interaction effect of independent variables Question 33 (1 mark) A discrete variable is one which 1. 2. 3. 4. Is in the form of fractions Is critical to the performance of the process Can take up only certain designated values Example-Day of the week (M/T/W/Th/F/Sa/Su)

a. Only 1 and 2 b. Only 2 and 3 c. Only 3 and 4


This material has been created by ECS Ltd., to test and evaluate the understanding of various concepts of six sigma. The material is to be used only for the intent expressed.

Name: d. All of the above.

ITCMAU/ ITCGMA/ ITCGCE

Question 34 (1 mark) Raju & team are having a discussion about the different types of sampling. Advise them that all of the following are sampling techniques, except a. b. c. d. Random sampling Systematic Sampling Stratified Sampling Population Sampling

Question 35 (1 mark) A manufacturer of suitcase while measuring the defects in his products would like to study the variation trend of defectives on a daily basis. He decides on a broad set of control charts to use. Which of them in the list is suitable for his analysis? a. b. c. d. Discrete - p or np charts Continuous - X bar R or IMR Charts Continuous Charts - c or u charts Discrete Charts- IMR charts

THANK YOU

This material has been created by ECS Ltd., to test and evaluate the understanding of various concepts of six sigma. The material is to be used only for the intent expressed.