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SAP BW BCT List for BI Content 3.5.

2 Add-On

Release/Version: SAP BW 3.5 /BI Content 3.5.2 Add-On Author: Jie Deng

SAP Business Information Warehouse 3.5 / BI Content 3.5.2 Add-On


BW Business Content List

Version 1.3

Status Final

Date 22/06/2004

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I
1
1.1 1.1.1 1.2 1.2.1 1.2.2 1.3 1.4 1.5 1.6 1.7 1.8

BI Content ................................................................................... 5
Customer Relationship Management................................................. 5
Competitors ...................................................................................................... 5 Queries related to Competitor Products in CRM .............................................. 5 CRM Channel Management ............................................................................. 7 E-Mail Response Management System Analytics ............................................ 7 Partner & Channel Analytics Partner Analytics & Account Analysis .............. 8 Sales Planning and Forecasting Analytics...................................................... 10 Customer Fact Sheet Structure and Content.................................................. 12 Enhanced profitability Reporting for CRM Service ......................................... 13 Migration of CRM Content to BW Pattern Based Approach ........................... 15 Navigation from BW I-Views to CRM Portal BSPs ......................................... 16 SD Conditions................................................................................................. 17

2
2.1 2.2 2.3 2.4 2.5 2.6

Financials ........................................................................................... 18
Balance Sheet, P&L and Transaction Figures for the New General Ledger... 18 Business Package for Business Unit Analyst ................................................. 19 Credit Management ........................................................................................ 22 Real Estate Management (RE-FX) in SAP BW .............................................. 25 SophEx - BCS Benchmark content................................................................. 28 Business Content Claims................................................................................ 29

3
3.1

Supplier Relationship Management ................................................. 31


Global Spend Analysis.................................................................................... 31

4
4.1 4.1.1 4.1.2 4.1.3 4.2 4.3 4.4 4.5

Supply Chain Management ............................................................... 33


BW Content for Service Parts Planning .......................................................... 33 Inbound Delivery Monitor................................................................................ 33 Supplier Delivery Performance Rating............................................................ 34 Service Level Monitor and Service Loss Analysis .......................................... 36 Procurement Visibility ..................................................................................... 37 Reporting Alerts & Alert Based Rating............................................................ 40 Plant Manager Portal ...................................................................................... 42 Maintenance and Service Planning ................................................................ 43

5
5.1 5.2

Product Life Cycle Management ...................................................... 45


Maintenance Cost Budgeting (MCB) .............................................................. 45 Enhancements of cProjects Business Content ............................................... 48

6
6.1

Human Capital Management............................................................. 49


E-Recruiting .................................................................................................... 49

xApps.................................................................................................. 55
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SAP BW BCT List for BI Content 3.5.2 Add-On


7.1 SAP xApp Resource and Program Management ........................................... 55

8
8.1 8.1.1 8.2 8.2.1 8.2.2

Technology Platform ......................................................................... 57


Application Integration .................................................................................... 57 Computing Center Management System........................................................ 57 Business Intelligence ...................................................................................... 59 Content Browser ............................................................................................. 59 Information Consumer Pattern........................................................................ 61

9
9.1 9.1.1 9.2 9.2.1 9.2.2 9.2.3 9.2.4 9.3 9.3.1 9.3.2 9.3.3 9.3.4 9.3.5 9.4 9.4.1 9.4.2 9.5 9.5.1 9.6 9.6.1 9.7 9.7.1 9.8 9.8.1 9.9 9.9.1 9.9.2

Industry Units..................................................................................... 63
Media .............................................................................................................. 63 Title Reporting for Media Companies ............................................................. 63 Retail............................................................................................................... 67 Merchandise and Assortment Planning: Slow Seller Management ................ 67 CRM Workforce Management Retail Operational Reporting ....................... 70 SAP Forecasting and Replenishment Analytics ............................................. 72 GTM Integrated Risk Management................................................................. 77 Utilities ............................................................................................................ 81 Business Process Analysis for Utilities ........................................................... 81 Device and Energy Data Management Content ............................................. 82 Installation Facts............................................................................................. 83 Meter Reading Documents ............................................................................. 84 Analytics for new role Sales Manager Utilities ............................................. 85 Consumer Products ........................................................................................ 87 Enhancements on CP BW Planning for Key Accounts ................................... 87 Dimension value conversion and AFS Season Reporting .............................. 89 Financial Services........................................................................................... 90 Bank Analyzer Basel II.................................................................................... 90 Healthcare ...................................................................................................... 94 Redesign and Enhancement of Healthcare Business Content ....................... 94 High Tech ..................................................................................................... 100 Channel Sales Management for High Tech .................................................. 100 Automotive.................................................................................................... 104 Channel Management for Automotive .......................................................... 104 Public Sector................................................................................................. 107 Funds Management: Changes of Business Content for BCS....................... 107 PBC Position Budgeting & Control ............................................................... 109

II
1
1.1

BI Planning Content ....................................................... 113


Product Lifecycle Management ...................................................... 113
Maintenance Cost Budgeting (MCB) ............................................................ 113

Industry Units................................................................................... 118


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SAP BW BCT List for BI Content 3.5.2 Add-On


2.1 2.1.1 Public Sector................................................................................................. 118 Budget Preparation (BCS) for Public Sector................................................. 118

2002 SAP AG Neurottstr. 16 D-69190 Walldorf

Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004

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BI Content

1 Customer Relationship Management


1.1 Competitors
1.1.1 Queries related to Competitor Products in CRM
Abstract of the Business Solution One main goal of Customer Relationship Management is to understand the needs of your customers. An important aspect is to know, which competitor products he has in use. This helps you to decide about the most suitable marketing, sales and service activities. Competitor products can be maintained in CRM since 4.0, usually via the portal or mobile clients. Additional information on Competitor products like customers who buy them and competitors who offer these products (at which conditions) can be assigned. In addition two new queries with the following content are provided: List of the competitor products per account together with information on competitors and price. Show the Top 10 competitor products in terms of assigned customers.

Description of the (new) BW Business Content With BW Business Content 3.20 the possibility to load competitor product data from CRM to BW was introduced. The following components are already present: Extractors for transferring data from CRM to SAP Business Information Warehouse Predefined Data Models, including 3 ODS objects, collecting data about the relationships competitor products to customers, competitors and own products. The new content queries are based on these data models. They consist of: Query Competitor products per account: 1 Query based on an InfoSet. 2 Views showing predefined query states 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 5 of 121

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1 WebTemplate to show the result e.g. in the Portal The information listed is competitor products a customer has in use, from which competitor/s the customers gets the competitor products at which price. Query Top 10 Competitor Products: 1 Query based on an ODS object. 3 Views showing predefined query states 1 WebTemplate to show the result e.g. in the Portal The first view gives an overview of the Top Ten Competitor Product together with the number of assigned customers and the available minimum, maximum and average price for this comp. Products. The second view provides additionally a drilldown with customers. The third view displays additionally for each customers the listed competitors together with the price (in original currency and EUR).

Main business benefit / main question answered with the (improved/enhanced) solution The queries provide an overview of customer competitor product information. This enables interested persons to identify quickly which competitor products a customer has in use, from where he gets this product and to which conditions. This increases the information displayed in the fact sheet. which are the main competitor products.

Business scenarios (how the solution can be used) The competitor product per account query can be used in the Fact Sheet to get enhanced information about the customer. The Top Ten competitor products is a useful overview in the Competitor section of the portal.

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Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004

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1.2 CRM Channel Management
1.2.1 E-Mail Response Management System Analytics
Abstract of the Business Solution An E-Mail Response Management System (ERMS) is a tool for managing massive amounts of email. Typically, it consists of services for automatically organizing incoming E-Mail, facilities for helping users assemble a reply to the E-Mail sender in an efficient way, monitoring and reporting capabilities, and means for executing E-Mail based campaigns. Management of the ERMS system requires reports that are used to obtain information about the current situation of the system and historic statistics regarding system load distribution across time and queues. The historical data can be used to reassess the strategy of the call center in terms of agent utilization, hardware requirements, and queue organization.

Description of the (new) BW Business Content There are several key performance indicators (KPIs) required to optimize the call center and ERMS system. These KPIs are transferred and stored to SAPs Business Information Warehouse in the following manner: Extractors for transferring data from the CRM system to the SAP BW system Pre-defined Data Models, including 1 ODS object that provides detailed information about how E-Mail is handled by the CRM system and the events performed on those E-Mails. 1 InfoCube, enabling the performance analysis of the call center that uses ERMS This scenario covers the lifecycle of an E-Mail from the time it enters the CRM system to transferring the data to the data warehouse where it is analyzed. Predefined queries are also delivered which provide information about the number of E-Mails, the average handling time, and the service level provided.

Main business benefit / main question answered with the (improved/enhanced) solution ERMS enables call centers to employ lower cost channels and reduce the need for the 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 7 of 121

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customer to interact with a live agent. This impacts the bottom line because it: Reduces the number of agents required in the call center and automates campaigns Increases revenues by migrating customers to a lower cost channel without compromising the level of customer service Increases customer satisfaction by sending out an E-Mail letting the customer know their question/problem is being addressed. Enhances operating efficiency from agent and system optimization to tracking the handling of an E-Mail from the time it arrives until it is resolved.

Business scenarios (how the solution can be used) This scenario covers the lifecycle of an E-Mail from the time it enters the CRM system to transferring the data to the data warehouse where it is analyzed. The following graphic depicts how this is accomplished:

CRM Service API

E-Mail System (e.g. Mircrosoft Exhange)

1.2.2 Partner & Channel Analytics Partner Analytics & Account Analysis
Abstract of the Business Solution The Channel Management capabilities of mySAP CRM provide a platform for organizations 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 8 of 121

SAPConnect

BW

ERMS Engine

IC WebClient

ERMS Statistical

CRM Reports CRM Reports

SAP BW BCT List for BI Content 3.5.2 Add-On

to manage partner relationships and enable channel partners to sell more effectively - resulting in a more profitable indirect channel. Organizations can work with and leverage channel partners more effectively to better market, sell to, and service end customers. mySAP CRM provides access to all critical partner-related data so organizations can forecast and recognize demand across all sales channels. They can also enhance collaboration with their selling partners, drive more revenue through their channels, increase value to customers, and reduce channel support costs.

Description of the (new) BW Business Content The Partner and Channel Analytics capabilities of mySAP CRM provide a broad range of standard reports and analysis for brand owners to determine partner coverage and gaps, partner and channel performance, revenue and sales statistics, ROI of partner investments, partner gross margins, and partner utilization. It also enables brand owners to provide channel partners with reports and analysis relevant to their business. New: Partner Analysis Reports to allow channel managers to analyze their partner base have been integrated into the Channel Manager Portal. Different types of analyses allow the brand owner to understand performance within the indirect channel, to identify gaps in the different process stages, and to gain an overview of partner coverage. This is possible on the basis of several attributes such as partner type (retailer, reseller, system integrator), partner status (prospect, accepted, approved), partner program (platinum, gold, or silver partner), and the duration of the partnership. New: Account Analysis Reports allow channel managers and channel partners to analyze their customer accounts. Channel managers are able to monitor the overall number of accounts, as well as accounts per channel partner. Channel partners are able to monitor their companies accounts. It is also possible to display account distribution by region.

Main business benefit / main question answered with the (improved/enhanced) solution Partner and Channel Analytics adds business value because it: Provides brand owners with insight into channel coverage, channel performance and ROI of channel investments Allows brand owners to analyze their partner base

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Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004

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Provides partners with a powerful tool for analyzing their activities with the brand owner Gives channel managers and channel partners insight into their customer accounts

Business scenarios (how the solution can be used) The business scenario Partner & Channels Analytics empowers channel managers and channel partners to analyze and optimize their collaboration with a particular focus on leads and sales orders. The new analyses for partners and accounts enhance this existing scenario. The new analyses are seamlessly integrated into the existing Channel Management business scenarios Account and Contact Management for Channel Partners, which enables brand owners to incorporate end-customer account information and history into channel sales processes, and Partner Management, which allows channel managers to manage, maintain, and monitor their partner base throughout the partner lifecycle.

1.3 Sales Planning and Forecasting Analytics


Abstract of the Business Solution The Sales Planning and Forecasting Business Scenario combines different applications of planning in sales from planning a companys strategic sales targets to operational planning performed by the individual sales employees, including planning by territory and opportunity planning. Sales Planning and Forecasting Analytics provides analytical business content for comparing planned sales targets with actual sales volumes in a variety of areas, including the sales pipeline, opportunity plans and incoming sales revenues.

Description of the (new) BW Business Content Sales Planning and Forecasting Analytics previously contained Business Content for a wide variety of plan/actual sales figures comparisons including Year-to-Date and Year-toGo comparisons, evaluations of the contribution margin as well as variances between the 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 10 of 121

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sales targets and actual revenues. The Business Content for Release 3.5.2 enables you to analyze sales plans in more detail and particularly in relation to forecast sales volumes from opportunities. It contains the following queries: My Teams Opportunities: Displays the opportunities currently being processed by the sales managers team. The analysis displays expected sales volumes for each opportunity and allows you to drill down from an individual opportunity to its related sub-opportunities and individual products. Plan/Actual Monitor of Sales and Opportunity Plan: Provides sales managers with a visual comparison of the opportunity values (expected sales volumes), current sales figures (incoming sales orders) and planned sales figures for their area of responsibility. This gives sales managers an immediate insight into whether their sales pipeline is on track for meeting sales targets.

Main business benefit / main question answered with the (improved/enhanced) solution The enhanced content for Sales Planning analytics provides improved sales planning information for the sales manager. In particular, it addresses the question of combining sales plans with actual volumes via the sales or opportunity pipeline, thus closing the loop between target and actual sales. It enables sales managers to track large sales projects in the form of hierarchical opportunities and see the related sales forecasts by product or key account. The integration of alerts informs sales managers immediately of sudden changes to pipeline figures, thus enabling them to react promptly to changes in the market situation or customer behavior.

Business scenarios (how the solution can be used) The analytics for Sales Planning and Forecasting have been designed for use in the mySAP Enterprise Portal 6.0 for the Sales Manager role. They are placed side by side with the sales plan in a workset for sales planning so that sales managers can quickly and easily create, update, and monitor their sales plans. They can access the necessary sources of information to help them create realistic sales plans and once the plans are live, they are able to monitor what is going on within their sales team(s) using the relevant sales planning analyses.

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Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004

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1.4 Customer Fact Sheet Structure and Content
Abstract of the Business Solution The Customer Fact Sheet is a principle tool that our Users leverage to help manage their business. Within this release a new Portal based framework has been added to improve the usability and customizing for our users. In addition, service related BW content has been added to compliment the current Sales BW content to provide a clearer picture on the customer.

Description of the (new) BW Business Content Within the new Portal Framework (see related documentation) BW content is organized into InfoBlocks. Below is a list of newly shipped InfoBlocks based on CRM BW content: Fact Sheet Summary Account Revenue Sales Pipeline for Fact Sheet Customer Service Contracts and Entitlements

In addition to these InfoBlocks (and their Web Templates) complimenting BW Objects were included to support these analyses (InfoCube - 0CRM_FSC1).

Main business benefit / main question answered with the (improved/enhanced) solution The principle benefit of this feature is to provide users with a better framework to consolidate and publish critical information for a customer in a central place that is user friendly and easy to maintain and extend according to their needs.

Business scenarios (how the solution can be used) This feature is applicable to all CRM Analytical and Operational scenarios that require a holistic view on an individual customer including a companies Sales Force, Service Team, Account Managers, and Interaction Center Representatives.

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1.5 Enhanced profitability Reporting for CRM Service


Abstract of the Business Solution CRM Service supports integration with R/3 for cost controlling reporting within CRM Analytics. This integration is not a new feature but the nature of the integration has been modified in this release to support a larger amount of Cost Scenarios (e.g. Mass and Single Object Reporting). Cost details are critical to examining and improving ones business and are an important solution available within CRM Analytics. A basic example to illustrate the change can be explained with a Service Contract (usually created for a customer or a product). Under this contract a number of Service Orders are generated and worked on (follow ups). This work is captured in CRM as a confirmation but the costs are no longer generally derived from a single CO Internal Order but are now independent allowing for more accurate contract detailed cost analysis.

Description of the (new) BW Business Content Using the already documented integration steps users can also gather detailed costing figures for labor and material at the item and header level for a contract. Additionally, critical cost information has been added to the Case Management Content provided by CRM Service. Technical objects added to enable this feature include: New Extractor (see CRM Documentation) Service Controlling ODS Object now includes Accounting Indicator and Cost Element.

Main business benefit / main question answered with the (improved/enhanced) solution The principle benefit of this feature is to provide users with a complete view on their business operating expenses (costs) to allow for more proactive adjustments to a more efficient end goal along with improved customer service.

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Business scenarios (how the solution can be used) Controlling Integration is limited to the Service Scenarios within CRM Analytics currently.

1.6 Sales Analytics for the mySAP ERP Sales Assistant


Abstract of the Business Solution Sales Analytics for ERP consists of sets of analytical data covering the sales cycle in the R/3 Enterprise Resource Planning system. It provides reporting for analyzing business processes such as order and delivery fulfillment and providing information about incoming sales revenue. It thus provides sales people, whether in the front or back office, with a solid basis of information about the business situation for which they are responsible. Sales Analyticsis designed for use by sales managers, internal sales representatives and sales assistants. Sales managers can view their sales figures from different perspectives, be that an overall picture or a detailed drill-down into a specific area; internal sales representatives can analyze their own sales figures by business transaction or by customer; while the sales assistant is mainly responsible for preparing reports and analyses for use by the sales manager and their team. Sales Analytics can be integrated into the mySAP Enterprise Portal for ease of use and quick access to analytical content.

Description of the (new) BW Business Content A selection of analyses has been chosen to be integrated in the Sales Assistant role in the mySAP Enterprise Portal. These analyses have been designed to meet the analysis requirements of a sales assistant who needs to provide the sales team with an up-to-date picture of the order fulfillment situation in their area. Sales assistants can use the analyses directly, as they are presented in the portal, or they can filter and drill down to segments of information to create their own views. This is easily done thanks to the use of the new Information Consumer Pattern. The analyses provided for the ERP Sales Assistant are divided into the following sections: Sales Support Analytics This contains a quotation tracking analysis, for seeing how often and quickly quotations are converted into sales orders, and incoming orders analysis, for evaluating the sales revenue according to time period, customer or region. Order Fulfillment Analytics This contains evaluations of delivery delays and backorder processing so that the sales assistant can analyze the length of delivery delays compared to requested and confirmed order dates; as well as the quantity and value of order items that have not been processed. 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 14 of 121

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Main business benefit / main question answered with the (improved/enhanced) solution The new Analytics page in the ERP Sales Assistant benefits the whole sales team as it provides sales assistants with the tools to review and conduct analyses so that they can help their sales teams and managers in this important aspect of the sales business. Additionally, the content of the analyses themselves gives a greater insight into the efficiency of the sales process from sales order capture through to delivery.

Business scenarios (how the solution can be used) Sales Analytics for the ERP Sales Assistant can be used in the mySAP Enterprise Portal 6.0 for the role of sales assistant.

1.7 Migration of CRM Content to BW Pattern Based Approach


Abstract of the Business Solution CRM Analytics is integrated within the portal and published as User Roles. The BW content that is included in several of the standard CRM Business roles have been migrated to the Information Consumer Pattern (ICP) provided by BW technology that includes improved navigation and viewing as well as leverages the Master Template concept new to BW 3.5.

Description of the (new) BW Business Content All BW content included in the following Portal Roles has been migrated to the Information Consumer Pattern: Sales Manager Assistant Sales Manager Sales Representative Service Manager Service Representative

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Main business benefit / main question answered with the (improved/enhanced) solution The principle benefit of this change is two-fold. From a user experience, the navigation has been simplified to allow for better content organization (query grouping), personalization, and simplified filtering that closer matches the basic report viewers requirements while still providing the full set of BW functionality previously available. This will help to make viewing and critically examining a customers business easier with less technical steps needed to arrive at the important details. From a technical perspective this change brings the CRM content up to the current available technology provided by BW including the Master Template concept which provides easier management and customizing of SAP Standard content and thus a lower Total Cost of Ownership to our User Community.

Business scenarios (how the solution can be used) This feature has been implemented and is available through activation of content after applying the upgrade.

1.8 Navigation from BW I-Views to CRM Portal BSPs


Abstract of the Business Solution CRM Analytics in the Portal now supports the creation of operational jump targets that allow users to open from BW Analyses pre-defined Operational BSPs. The primary goal is to integrate details that can only be viewed in the operational system with aggregated summary information provided within BW. A simple example of this could be accessing a Sales Order or a Campaign from an Overview report. This is commonly referred to as drilling through. An OSS note (hint) and How-To-Paper will be provided that outlines the procedure for creating a jump target.

Description of the (new) BW Business Content Currently no pre-defined content is being shipped but users can implement these changes to existing and new content (web templates) as needed.

Main business benefit / main question answered with the (improved/enhanced) solution The principle benefit of this feature is to allow for tighter integration between operational 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 16 of 121

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tasks with analytical business analysis.

Business scenarios (how the solution can be used) This feature is applicable to all CRM Analytical scenarios.

1.9 SD Conditions
Abstract of the Business Solution As of BI Content 3.5.2 Add-On you are able to display and analyze all active item condition lines of each Sales Order and each Billing Document (which are created in R/3) in BW.

Description of the (new) BW Business Content New objects: 2 DataSources (transactional data), 4 text DataSources, 9 new InfoObjects, 2 InfoSources , 1 ODS Object, 1 InfoCube, 2 MultiCubes, 5 queries

Business scenarios (how the solution can be used) R/3 conditions are used for price calculation and various scenarios. These conditions can all now be extracted into BW. This provides the possibility to analyze them statistically, i.e. compare the price of conditions for different customers and different condition types, and analyze the relationship between condition strategy and sales volume in order to determine the appropriate condition strategy for each customer. Line item analysis is also possible, i.e. displaying and analyzing all active item condition lines of each sales order and each billing document in BW, as well as comparisons of condition items between sales order and billing document. Content does not aim to build up the whole pricing mechanism in BW, as is available in R/3 or CRM. The purpose here is to display conditions in BW and then analyze them.

2002 SAP AG Neurottstr. 16 D-69190 Walldorf

Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004

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2 Financials
2.1 Balance Sheet, P&L and Transaction Figures for the New General Ledger
Abstract of the Business Solution With Release ERP 1.0 the New General Ledger will be available. Based on this new General Ledger BI offers a new Balance sheet, Profit and loss and a new display of the transaction figures. The display of the balance sheet is based on the financial statement version that has been extracted from the Enterprise system. The query results correspond the following reports and transactions of the ERPsystem: Report RFBILA10 for balance sheet and profit and loss statement Transaction FAGLB03 for display monthly transaction figures

Description of the (new) BW Business Content The new queries operate on a Remote Cube or a Base Cube. In case of a remote access, all information is provided directly from the source system. Thus, Remote Cube is not filled with data. The queries, which operate on the Base Cube, get their data from this Base Cube. Therefore, data has to be uploaded into the Base Cube. The following queries are available within the scope of the new General Ledger: For operations on the Remote Cube: Balance Sheet and P&L: Actual-/Actual comparison Remote (0FIGL_V11_Q0001) GL (New): Balance Sheet accumulated, comparison previous year Remote (0FIGL_R10_Q0002) GL (New): Balance Sheet Remote (0FIGL_R10_Q0001) For operations on the BaseCube: Balance Sheet and P&L: Actual-/Actual comparison (0FIGL_V10_Q0001) GL (New): Balance (0FIGL_C10_Q0002) Sheet accumulated, comparison previous year

GL (New): Balance Sheet Remote (0FIGL_C10_Q0001) 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 18 of 121

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Main business benefit / main question answered with the (improved/enhanced) solution Role: SAP_BW_0ROLE_0058 General Ledger Accountant The user can decide if he wants to have the most actual data (longer waiting time) or if he wants to display information that is not the most actual (shorter waiting time).

Business scenarios (how the solution can be used) Business case(s) for which the new feature can be applied! During the closing process the new features of the BI and the new GL help to increase transparency of the data.

2.2 Business Package for Business Unit Analyst


Abstract of the Business Solution The goal of the Business Unit Analyst is to monitor the financial health of his business unit. A business unit can be a segment, a profit center, a group of profit centers, or a group of cost centers. Only the information pertaining to this business unit will be shown to the business unit analyst (personalization) and the relationships between the profit centers, cost centers and orders in the unit will be visualized for the purposes of reporting and planning. The tasks of the Business Unit Analyst include monitoring the key figures that drive the health of the unit and setting alerts to identify budget overruns or incorrect postings, as well as using classic reports to check the figures for his business unit and creating forecasts based on the actual figures. The Business Unit Analyst is also responsible for coordinating the planning process and collecting planned data from the line managers in his business unit. Additionally he can view the master data for his business unit and request changes. He also handles inquiries from his line managers.

Description of the (new) BW Business Content The business content for the Business Unit Analyst includes existing extractors for Profit Center Accounting, Cost Center Accounting and Order and Project Accounting, plus new extractors for segment and profit center reporting from the new General Ledger. The business content includes existing data models (ODS objects, InfoCubes, queries and workbooks) for the analysis of revenues and costs by profit center and costs on cost centers, internal orders and projects and new data models for profit center and segment 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 19 of 121

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porting using the new General Ledger. The business package for the business unit analyst includes a report launch pad that can be configured to access existing and customer-specific reports. New templates have been delivered for use in conjunction with this role: Object Template Title Long Text

Profit Center (Group) Profit Center (Group) Profit Center (Group) Cost Center (Group) Cost Center (Group) Cost Center (Group) Cost Center (Group) Internal Order (Group) Internal Order (Group)

0TPL_BUA_PC_PLA _PLAN_ACT

Income Statement

This report shows the planned and actual balances for the profit and loss accounts for the profit center/profit center group seThis report shows the planned and actual balances for the balance sheet accounts for the profit center/profit center group This report shows the planned and actual statistical key figures for the profit center/profit center group selected and their absoThis report shows the planned and actual expenses for the cost center/cost center group selected. This report shows the planned and actual statistical key figures for the cost center/cost center group selected. This report shows the planned and actual activity quantities for the cost center/cost center group selected. This report shows the planned and actual activity prices for the cost center/cost center group selected. This report shows the planned and actual expenses for the order/order group selected. This report shows the budget, commitments and actual costs for the order/order group selected.

0TPL_BUA_PC_BSA _PLAN_ACT

Balance Sheet

0TPL_BUA_PC_SKF _PLAN_ACT

Statistical Key Figures Operating Expenses

0TPL_BUA_CC_PLA N_ACT

0TPL_BUA_CC_SKF _PLAN_ACT

Statistical Key Figures Activity Quantities

0TPL_BUA_CC_ACT QUANT

0TPL_BUA_CC_ACT PRICE

Activity Prices

0TPL_BUA_IO_PLA N_ACT

Operating Expenses

0TPL_BUA_IO_BUD _ACT_OBL

Budget/Co mmitments/Actu als

0TPL_BUA_IO_SKF_ Statistical Internal This report shows the planned PLAN_ACT Order Key Fig- and actual statistical jey figures (Group) ures for the order/order groupPage 20 of 121 se 2002 SAP AG Title: SAP BI Content 3.5.2 Add-On Business Content lected. List Neurottstr. 16 D-69190 Walldorf File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004

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Internal Order (Group) 0TPL_BUA_IO_SKF_ PLAN_ACT Statistical Key Figures This report shows the planned and actual statistical jey figures for the order/order group selected.

New business content for the role: Profit Center Accounting using new general ledger InfoArea 0FIGL_ERP InfoCubes: 0FIGL_C10, 0FIGL_V10, 0FIGL_V11 Queries: 0FIGL_V10_Q0001, 0FIGL_V11_Q0001, 0FIGL_R10_Q0002, 0FIGL_R10_Q0001, 0FIGL_C10_Q0001, 0FIGL_C10_Q0002 The business package for the business unit analyst also includes a KPI monitor. This monitor uses the SEM measure catalog to access key performance indicators from BW. This allows customers to monitor a wide range of KPIs from any BW query. Additionally, a new query (0PCA_C01_Q017) has been written for cube 0PCA_C01 that contains sample financial key figures.

Main business benefit / main question answered with the (improved/enhanced) solution The role Business Unit Analyst adds business value because it: Improves productivity for the occasional user by making it easier to find all the relevant reports for their business unit and access the reports without filling out a selection screen Focuses analysts on the information that matters by allowing them to set rules to help them monitor key figures, budgets, and individual postings Makes it easy to verify and examine the selected information and perform or request adjustment postings if necessary Visualizes the relationships between the profit centers, cost centers, and orders in the business unit and helps the user to see how costs roll through these structures Provides a framework for the planning process and access to the planning data entered by the line managers Supports collaboration between the business unit analyst and the managers

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Business scenarios (how the solution can be used) The worksets for the Business Unit Analyst will be shipped as one business package for the enterprise portal. The following worksets will be available: Reporting, KPI and Budget Monitor, Planning, Master Data and Internal Service Requests. A workset to repost documents will be available later.

2.3 Credit Management


Abstract of the Business Solution By using effective credit management, companies can reduce the balance of arrears (Days Sales Outstanding) and prevent the possibility of non-payment on a delivery that has already been made. The prerequisites for a company-wide credit policy are the integration of credit management in all distribution channels, automated real-time decisions, and access to internal and external credit information. The component SAP Credit Management provides companies with a large customer base with the opportunity to monitor the total liability of their customers using appropriate credit lines. A decisive advantage of this decision is the central company-wide management of the credit lines so that different distribution channels use the same data to check creditworthiness and utilization. This eliminates the risk that customers might exceed the credit limit granted to them by using different distribution channels, without this being recognized by the credit department. In the age of Web business, in which business processes take place at "Web" speed, it is very important to be able to classify new customers or check creditworthiness in real time. Credit Management therefore has interfaces that correspond to external credit information providers. This allows the user to get an independent assessment of his customers from professional service providers in real-time. In addition, the customers can be assessed according to internal company valuation rules, whereby companies can take their internal credit guidelines into account. Extensive analysis enables the user to identify customer groups with a low risk and good response time, and therefore plan targeted sales and marketing campaigns for low-risk customers. In addition, companies can use relevant analyses to compare the structure of their customers with regard to creditworthiness with that of other companies or with the industry average. A Credit Rules Engine automates the process for the new assignment of and the adjustment of credit lines using derivation rules.

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The Credit Management system also contains analyses that can be used to monitor the performance of a credit department or of individual credit clerks in terms of the effectiveness of credit decisions. This enables companies to establish to what extent the Credit Management Department was able to prevent non-payment through credit decisions in the past, or to what extent the strategic specifications could be implemented. Constant monitoring of performance means you can avoid credit departments rejecting sales orders due to credit decision criteria that are too severe, where the credit risk would actually be acceptable for the company.

Description of the (new) BW Business Content Credit Management BW Content aims at supporting decisions as to the credit rating of business partners by providing analytic information such as internal rating, risk class, credit limits and scores. With BI Content 3.5.2 Add-On, SAP delivers new content for SAP Credit Management. With this new content you are now able to monitor, at customer level, the credit exposure necessary for quick and effective credit decisions. Additionally there are also new queries available that are needed for credit portfolio analysis. New BW Content that is available for SAP Credit Management includes Extractors for transferring the credit exposure data from SAP Credit Management to SAP Business Information Warehouse Predefined data models, including 1 ODS object containing open values per business partner/credit segment 1 InfoCube, containing open values per business partner/credit segment 1 MultiCube, containing all relevant transactional data on credit segment level for business partners 1 InfoSource containing transaction data 3 InfoObject 1 characteristic: open value type 2 key figures: open value, open value hedged Predefined queries help you to analyze the credit risk exposure for the entire company based on country, business unit or customer group. Additional queries are early warning list for high risk customers, credit exposure details on a customer level including credit exposure from affiliates and overall credit exposure by risk class. 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 23 of 121

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As well as the ability to perform scoring directly in the SAP Credit Management application, there is also the possibility to calculate the scoring of a customer using the process analysis of the BW. This opens up a huge variety of input parameters that can be used in your scoring method. The scoring result can be automatically imported into the SAP Credit Management master data where it is used for automatic and manual credit decisions. With BW process analysis you can easily include the payment and order behavior together with any dunning events, in order to come to a comprehensive customer scoring.

Main business benefit / main question answered with the (improved/enhanced) solution Main target groups of Credit Management BW Content are credit managers whose task it is to supervise and evaluate their customers credit rating. In addition, the same BW content is used to inform sales managers and AR accountants about the standing of a customer. Using the new functions you are able to: Control credit risk via real-time credit allocation and ongoing monitoring Reduce bad debt effective DSO by reducing payment delays and

Link dunning & dispute information to the credit decision process Identify low risk accounts and increase revenues with these accounts (decreased rate of credit refusals) Reduce transaction costs by automating the credit application process Improve customer relationship by concentrating service on profitable customers The main benefit of integrating SAP Credit Management into SAP BW is that this makes vast amounts of information available that can be included into the scoring and valuation of customers. Therefore you can combine information from sales, logistic and financial departments to value the creditworthiness of your customer. Once the scoring for a customer is calculated, this information is needed in many other departments where the creditworthiness of a customer plays a role (e.g. sales). As the score of a customer is available in BW it can be used easily by other queries and your analysis functions are enhanced with information from the credit management department.

Business scenarios (how the solution can be used) A precondition for effective credit management is to actively control and monitor the credit risk exposure of your company. With the early warning list you can now identify customers 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 24 of 121

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who display a high usage of their credit limit (e.g. 80 %), before they place new orders. Together with the information from external credit agencies, information about the payment behavior and events from the dunning process, you can determine the real reason for such a high usage. E.g. A high credit limit usage combined with an increasing number of delayed payments is a certain indication that a customer is becoming insolvent. A customer that is not able to pay its invoices to the vendor will try to delay the due date of the invoices by disputing these invoices without real reason. By combining information from SAP Dispute Management and SAP Credit Management you can identify this type of customer. With the process analysis in BW you are able to calculate your internal credit scoring of a customer based on the amount of unauthorized disputed invoices. A decreasing scoring will automatically lead to decreased credit limit and the customer will not be able to place any new orders until open invoices are paid.

2.4 Real Estate Management (RE-FX) in SAP BW


Abstract of the Business Solution The main goal of Flexible Real Estate Management is the effective and efficient management of real estate and investment portfolios. Real estate is typically the second largest use of corporate capital and cash flow and the second largest expense on the balance sheet. Flexible Real Estate Management (RE-FX) enables you to maximize value for this very significant corporate investment by offering a complete solution that supports every stage of real estate management. The new release of SAP Real Estate Management (RE-FX) offers greater management flexibility and visible control of rental space and contracts. Closely integrated with financial accounting and product lifecycle management, the solution lets you manage your properties as efficiently as possible while increasing your cachet with customers. In addition, Flexible Real Estate Management supports companies in evaluating results using data warehouse systems such as SAP Business Information Warehouse, for example to improve decision-making capabilities and support the strategic development of real estate portfolios.

Description of the (new) BW Business Content In BI Content 3.3 Add-On, content was developed for all areas of Flexible Real Estate Management. This includes extractors for transferring data from SAP Flexible Real Estate Management (RE-FX) to SAP Business Information Warehouse (SAP BW), Info Cubes for 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 25 of 121

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occupancy, vacancy, measurements, conditions, cash flows and costs and revenues, as well as predefined queries and workbooks to help analyze real estate costs and revenues, portfolio performance, measurements, master data, contract and partner performance, key dates and vacancy frequency and duration. The aim of BI Content 3.5.2 Add-On is to complete the content, making it comparable to that developed and available for Classic Real Estate Management (SAP R/3 4.6C / 4.7 Enterprise Core). Flexible Real Estate Management in SAP BW allows access to real-time data on all strategically important aspects of your enterprise, equipping you with the necessary tools to simulate and plan future development for your real estate portfolios. SAP BW content delivers predefined scenarios enabling the analysis of costs and revenue data posted to orders that are assigned either directly to real estate objects or to functional locations or projects. Scenarios are also available to analyze depreciation posted to real estate assets. For BI Content 3.5.2 Add-On, this consists of: Extractors for transferring data from Flexible Real Estate Management to SAP Business Information Warehouse Enhanced Info Sources and Info Cubes to include information on orders, functional locations and projects Predefined Queries/Workbooks to analyze costs and revenues posted to orders created for real estate objects, functional locations, projects, and for depreciation of assets.

Main business benefit / main question answered with the (improved/enhanced) solution Flexible Real Estate Management offers all the functionality you need to manage every phase of the real estate portfolio lifecycle. By integrating the relevant data from various SAP solutions (RE-FX, FI, CO, PLM, AA, PS) with SAP BW, the real estate manager is provided with the right information to establish the best direction for strategy and structure to drive optimum portfolio performance. Real estate managers can monitor and manage the real estate process better based on the information in SAP BW. It enhances operational efficiency by enabling users to perform evaluations on all areas of the real estate portfolio. The solution adds business value because: It provides an integrated view of all real estate management processes. Results 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 26 of 121

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are displayed for both internal rent (corporate use) and for objects rented from and to third parties (commercial use). It allows you to control and monitor the performance of rental objects, contracts and business partners. It helps reduce transactional costs related to lease and contract management It provides accurate information about real estate costs and revenues contributing to overall company success. The main benefit of integrating SAP Flexible Real Estate Management in SAP BW is the increased visibility of real estate management in company processes. It allows you to streamline business processes by integrating the real estate management software solution into the companys corporate software solution. In doing this, it allows for the identification and realization of how effective real estate management can influence business decisions, and how much it contributes to the company balance sheet.

Business scenarios (how the solution can be used) Main target groups of Flexible Real Estate Management BW Content are real estate managers whose task it is to manage the real estate portfolio efficiently, making decisions about location, portfolio size (buy, sale, lease-back), contracts (lease-in/-outs, services, own-use) and portfolio performance. The real estate manager is also interested in the costs and revenues (profitability) generated by the real estate portfolio. The solution covers the information needs of a real estate manager, independent of whether he/she is managing the companys own real estate (corporate use), or whether the real estate is being managed on behalf of another company (commercial use). At first glance, information is delivered to the Real Estate Manager on an aggregated level, with the possibility to drilldown to more detailed evaluations such as real estate object, contract, business partner and location. Flexible Real Estate Management content in BI Content 3.5.2 Add-On supports the easy and reliable analysis of: Object and contract performance Costs and revenues posted directly to real estate objects Costs and revenues posted to orders or to functional locations (PM orders), assets (depreciation) or projects based on the corresponding data maintained in R/3.

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2.5

SophEx - BCS Benchmark content

Abstract of the Business Solution SophEx (complex sophisticated example) is used in SEM-BCS (Business consolidation) as a performance reference example. The customizing of different consolidation functions and activities covers many functionality features. The master data and transaction data can be generated automatically by delivered generation tool. The target of the scenario is performance tuning, when executing the functions for larger consolidation groups.

Description of the (new) BW Business Content SAP delivers predefined scenario (SophEx) that are ready-to-go with SEM-BCS 4.0 so you can put the solution to work. The scenario contains pre-configured packages based on business scenario. The SAP Business Information Warehouse part in SophEx contains: Predefined Data Models, including 1 ODS objects, collecting data about consolidation unit combination (company and profit center) and its attributes (country). 6 InfoCubes, to store totals data from business consolidation. 3 InfoCubes for The SophEx scenario covers whole consolidation process from uploading a data to post the data in warehouse, where it is analyzed. For this, also predefined Queries are delivered.

Main business benefit / main question answered with the (improved/enhanced) solution Skilled SEM-BCS users will use SophEx example for performance and benchmark purposes. With its usage they can tune their consolidation performance and find bottleneck of consolidation process.

Business scenarios (how the solution can be used) Consolidation with matrix organization (company and profit center) is most used scenario. Content in SAP BW covers storage of totals data and valid consolidation unit combination with its attribute.

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2.6 Business Content Claims
Abstract of the Business Solution The business content of Claims Management contains information relevant to a claim, such as coverages (subclaim), claim items, payments, reserves, coverage referrals, claim activities, diagnosis and procurements (item grouping). Information is provided down to item level, this being the greatest level of details. Users can then merge and aggregate this information to suit their own requirements. As of Release SAP BI Content 3.5.2 Add-On, the BW Business Content of the Claims Management component (FS-CM) provides further Information, like claim bundle information or information about tasks in claim bundle or participant occurrences in claims management.

Description of the (new) BW Business Content SAP delivers predefined scenarios (visibility scenarios) that are ready-to-go so you can put the solution to work right away. Each scenario contains pre-configured packages based on business scenarios. The SAP Business Information Warehouse part in these visibility scenarios contains: Extractors for transferring data from Claims Management to SAP Business Information Warehouse o Dynamic Data: 14 Extractors (claim, subclaim, claim items, payments, reserves, coverage referrals, claim activities, diagnosis and procurements, claim bundle, tasks in claim bundle, participant occurences) Master Data: App. 100 Extractors for texts and app. 12 Extractors for attributes for above mass data extractors.

Predefined Data Models, including o App. 18 ODS objects, contain data relevant to a claim (claim, subclaim, claim items, payment header, payment item, reserves, coverage referrals, claim activities, diagnosis and procurement, claim bundle, tasks in claim bundle, participant occurences) 3 InfoCube, enabling the evaluation of claims data, payment data and reserve data

Predefined Queries are delivered, which provides information about the number of claims by organizational Unit or loss location (region) in a certain period, the payment amounts by benefit type or by loss incident type as well as the Amount of open reserves per Insurance line of business Main business benefit / main question answered with the (improved/enhanced) solution The main benefit of integrating SAP Claims Management into SAP BW is the availability of claims data in BW, that means the most important Claims data are transferred into SAP BW. A further great benefit is the delta capability of the claims extractors, because of the huge data volume at insurance companies. Insurance companies can flexibly design queries using the most of the database in BW.

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Business scenarios (how the solution can be used) Calculation of the liability rate is a scenario, that is used e.g. for indicating the workload of the individual organizational units or evaluate the number of claims per region for comparison liability rates between different regions. Payment analysis is a further scenario, that can be used to figure out payment amounts per benefit types, coverage types, internal claim types or loss incident types. It can be distinguished whether they are indicated as losses or expenses. Scenarios for the next releases are: Fraud Scenario - One of the biggest problems faced by Insurance Companies today is identifying claims which are fraudulent. The impact of these claims on an insurance company are significant and even a small reduction would have a noticeable impact on profitability. By using the various characteristics available within the BW Claims Content it is possible to identify trends which may lead to instances of fraud. Activity Profitability Scenario A common problem held by most insurance companies is trying to reduce the Combined Ratio. The most easily controlled component of the combined ratio is the Cost Component, i.e. how much money is spent supporting claims activities. Three of these activities are Subrogation, Salvage and Litigation: Subrogation By capturing all of the activities that take place around subrogation, and insurance company can quickly identify the costs associated with this process. Further analysis gives the ability to determine if amount received via subrogation offsets the costs thus defining whether subrogation is profitable. An insurance company can then, by using this information, identify which claims are worthwhile subrogation targets. Salvage - By capturing all of the activities that take place around salvage, and insurance company can quickly identify the costs associated with this process. Further analysis gives the ability to determine if amount received via salvage offsets the costs thus defining whether salvage is profitable. An insurance company can then, by using this information, identify which claims are worthwhile salvage targets. Litigation - By capturing all of the activities that take place around litigation, and insurance company can quickly identify the costs associated with this process. Further analysis gives the ability to determine if amount received via litigation offsets the costs thus defining whether litigation is profitable. An insurance company can then, by using this information, identify which claims are worthwhile litigation targets. Activity Benchmarks As the claims process increasing becomes an outsourced activity for insurance companies, it is vital that they ensure that their customers are being treated correctly. To do this insurance companies often have contractual agreements with the outsourcers, which dictate activities, such as time limits that an activity must be accomplished within. BW Claims Content contains information that will allow an insurance company, as well as the outsourcer, to track these agreements and ensure that customers are treated with the utmost care.

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3 Supplier Relationship Management
3.1 Global Spend Analysis
Abstract of the Business Solution In order to assess procurement volume on an enterprise-wide level, it is necessary to analyze spend across all involved purchasing systems. Global Spend Analysis includes reporting and analysis as well as necessary means to cleanse, map and enhance data from heterogeneous data sources, to make this data comparable across all systems. In this release three aspects to data enrichment are added: 1. Category and contract added to reporting based on FI (new). In order to capture spend that was purchased without the involvement of a purchasing application of any sort, that could store the purchasing history, spend relevant data is extracted from the accounts payable records. These AP records are analyzed in terms of spend history. However, they do not contain as detailed information as data originating in the purchasing systems. Especially, the product category and the contract referenced for the purchase are not contained in the FI-AP data. 2. Local Master Data Alignment (changed). In order to do reporting on spend, master data such as business partners, products/materials and categories need to be obtained (replicated) from the execution systems. As the execution systems may not be synchronized in terms of master data management, there is a good chance one discovers inconsistencies when comparing the master data from the different systems connected. For reporting across these systems it is essential to remove such inconsistencies, preferably without changing entries in the source systems. Local master data alignment provides functionality for mapping and re-grouping of master data in SAP-BW and deploying this data enhancement to more consistently report across a originally heterogeneous system landscape. 3. Automatic grouping of business partner data replicated form multiple systems (new). If Business Partners from Enterprise-Buyer-systems and Suppliers from R/3 (MM) systems are replicated into the one SAP-BW system, SAP-BW recognizes if there is a connection between the two entities and makes this information available for reporting.

Description of the (new) BW Business Content Category and contract added to reporting based on FI In release BI Content 3.5.2 Add-On the SAP-BW-system reads the category from the corresponding purchasing document as well as finds the contract from the Invoice ODS Object in the existing SRM Content. Both data items are now available for reporting in context of FI-AP data. This functionality requires the BW extractors for invoices in the Enterprise Buyer 5.0 or in the R/3 MM-PUR.

Local Master Data Alignment The functionality of mapping and grouping of master data in SAP-BW was already available in the previous release. The enhancement for this release is the ability to group product/materials and to assign standard purchasing categories to material groups.

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groups and material groups into standard categories, such as UNSPSC and ecl@ss. This includes the possibility to map categorization schemas with differing granularity to each other and thus standardize reporting on categories. In addition, it is now possible to not only assign Suppliers to groups, but the same can be done with products/materials.

Automatic grouping of business partner data replicated form multiple systems

In release BW 3.5.2 und Enterprise Buyer 5.0 the system maintains information about how those entities correlate even in the event, that more than two systems are connected (n:m replications). Now every business partner and supplier is uniquely identifiable and can be reported on separately

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4 Supply Chain Management
4.1 BW Content for Service Parts Planning
4.1.1 Inbound Delivery Monitor
Abstract of the Business Solution The Inbound Delivery Monitor is part of SAPs Service Parts Management offering, developed within the SDP Service Parts Management. The service parts planning solution delivers planning services specifically for the special characteristics of service parts. One of these characteristics is the extremely high volume of service parts, often in the tens and hundreds of thousands of parts, which have to be planned with as little user interaction as possible. It is therefore necessary to support the planning process with efficient monitoring tools in order to detect the need for user intervention at early stages so that the impact on customer service is minimized. The Inbound Delivery Monitor has three essential functions: 1. Tracking lead times required to purchase materials 2. Deriving lead time standards from history 3. Raising a critical alert if a shipping delay may cause a shortfall of stock quantity

Description of the (new) BW Business Content The new BW Content is being developed in InfoArea 0SPL_INB. The input data for BW is provided by the SCM system. BW is connected to SCM by an extractor that is located in the SCM Basis. There are three ODS objects provided, one that is also generic to other BW Content developments for Service Parts Management, and two specific to the Inbound Delivery Monitor. An ODS object for ASN and delivery data An ODS object to support reporting on lead times An ODS object used to retain information for the Critical Parts Monitor For each of these ODS objects a separate DataSource and a separate InfoSource are defined. In addition, 3 queries are defined for generating reports. The definition of an InfoCube for 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 33 of 121

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reporting purposes is still open at this point. The basic concept of the Inbound Monitor design is to execute all calculations referring to application-specific rules and application process know-how in the OLTP system. BW is predominantly used as the user interface to provide drilldown capability, Web UI support, and formatted printing.

Business scenarios (how the solution can be used) The Inbound Delivery Monitor is mainly intended for use by so-called merchandisers or purchasing specialists. The task of a merchandiser is to monitor the inbound material flow to distribution and redistribution centers and the outbound material flow to customer locations. In that sense, the Inbound Delivery Monitor is the tool for detecting potential shortages that may cause a breakdown in the customer service level at a point in time when effective counter measures are still possible. At the same time, the tracked lead times and the derived lead time standards are used to adjust planning lead times for safety stock planning, distribution requirements planning, and deployment to drive better planning results.

4.1.2 Supplier Delivery Performance Rating


Abstract of the Business Solution The Supplier Delivery Performance Rating (SDPR) is part of SAPs Service Parts Management offering, developed within the SDP Service Parts Management. The service parts planning solution delivers planning services specifically for the special characteristics of service parts. One of these characteristics is the extremely high volume of service parts, often in the tens and hundreds of thousands of parts, which have to be planned with as little user interaction as possible. It is therefore necessary to support the planning process with efficient monitoring tools in order to detect a need for user intervention at early stages so that the impact on customer service is minimized. The SDPR is used to 1. Monitor the shipping performance of suppliers, i.e. the supplier's ability to deliver just the requested quantity at the requested date (or period) 2. Monitor the timelines and correctness of delivery documentation and related communication. 3. Use the detailed information on delivery line level to calculate aggregated supplier 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 34 of 121

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scores, globally or per location. 4. Allow you to drilldown to the information basis of a score to analyze it (supplier and service parts organization) or to make corrections (service parts organization)

Description of the (new) BW Business Content The new BW Content is being developed in a new InfoArea. The input data for BW is provided by the SCM system. BW is connected to SCM by an extractor that is located in the SCM Basis. The BW Content for SDPR uses six ODS objects, four of which are also generic to other BW Content developments for Service Parts Management, and two with extensions specific to the SDPR. The ODS objects cover ASN/Delivery Data, Release Schedules, Purchase Orders, and Alerts. There are four new InfoSources that each have a separate DataSource There are also ODS objects that serve as collectors in order to calculate performance scores for certain selections in a more performant manner. At least one InfoCube is being defined for high speed reporting of scores results. This InfoCube also forms the basis for SDPR queries and Web templates. In addition, queries are defined for supplier requested reports.

Main business benefit / main question answered with the (improved/enhanced) solution The SDPR, as part of the SAP Service Parts Management solution, adds value to purchasing organizations in that it Creates visibility of supplier performance and tracks this performance over a period of time to evaluate trends Creates objective supplier performance ratings by allowing the supplier to access the ratings and the underlying data Secures high quality supplier relationships by allowing the analysis of a score for areas of improvement The SDPR enables automation of large volume implementations as it efficiently monitors the supplier delivery performance and allows purchasing experts to focus on those suppliers that have the weakest performance in meeting delivery requirements for goods and information. 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 35 of 121

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Business scenarios (how the solution can be used) The SDPR tool is mainly intended for use by so-called merchandisers or purchasing specialists and suppliers. The task of a merchandiser is to monitor the quality and timeliness of supplier information and to make sure that inbound deliveries match up to what was promised in the advanced shipping notifications. Based on a defined scorecard, each supplier (per location or globally) is rated on its delivery performance. The performance can be analyzed on an aggregated level and on more detailed levels. This score can be used by the purchasing specialists for future supplier negotiations.

4.1.3 Service Level Monitor and Service Loss Analysis


Abstract of the Business Solution The Service Level Monitor and Service Loss Analysis are part of the SAP Service Parts Management offering, developed within the SDP Service Parts Management. The service parts planning solution delivers planning services specifically for the special characteristics of service parts. One of these characteristics is the extremely high volume of service parts, often in the tens and hundreds of thousands of parts, which have to be planned with as little user interaction as possible. It is therefore necessary to support the planning process with efficient monitoring and analytics tools in order to detect a need for user intervention at early stages such that the impact on customer service is minimized. The Service Level Monitor has the functionality to monitor the level of service attained on executing sales orders and to support an analysis of the service level on different levels of aggregation of parts and locations. The Service Loss Analysis allows you to analyze reasons for not filling an order to customer demands and thus supports a weak point analysis for further corrective measures.

Description of the (new) BW Business Content The new BW Content is being developed in InfoArea 0SPL_SFA. The input data for BW is provided by the SCM system. BW is connected to the SCM through an extractor contained in SCM Basis. There are two ODS objects provided, one for service level details and one for service loss reasons. The service level detail ODS object uses the extended CRM_SALES_ORDER_I InfoSource, while a new InfoSource 0SPL_SFA_SRVLOSS_1 is provided for the loss reason ODS object.

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For the new ODS object, a separate DataSource is defined. In addition, two queries are defined for generating reports for a service level analysis and a service loss analysis There are also two new InfoCubes for service fill reporting and for loss reason reporting.

Main business benefit / main question answered with the (improved/enhanced) solution The Service Level Monitor and the Service Loss Analysis, as part of the SAP Service Parts Management solution, add value to service organizations in that they Create real-time visibility of the performance of their service operations Ensure customer service levels are met by monitoring them on different aggregation levels and allowing you to analyze potential problems in detail Provide powerful analysis tools to determine the root cause of unsatisfactory customer service levels By using efficient BW reporting, the Service Level Monitor allows you to analyze specific areas of the operations in detail on request and thus enables automation of large volume implementations as it efficiently monitors outbound supply chain movements and allows customer service experts and material analysts to focus on those parts that have the greatest impact on customer service levels.

Business scenarios (how the solution can be used) The Service Level Monitor and Service Loss Analysis are mainly intended for use by customer service experts and material analysts, as well as for developing executive reports on service performance. Per location or per group of service parts, a decline in the service level provided can be viewed instantly. Subsequently, the reasons for not filling orders as expected can be analyzed and conclusions for future enhancements to the plan be drawn. The Service Level Monitor is also used as an aggregate reporting instrument for executives to monitor the performance development of the service parts organization.

4.2 Procurement Visibility


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With the release of SAP Event Management as an application of the mySAP SCM suite, SAP delivers the backbone for supply chain event management (SCEM). SAP Event Management (SAP EM) offers a broad range of functions for tracking, proactive notification and alert creation. With SAP EM, customers are able to track and control business processes along the entire supply chain by integrating with supply chain planning, supply chain execution, customer relationship management and product lifecycle management in both SAP and non-SAP applications. SAP delivers generic visibility processes that are ready-to-go so you can put the solution to work right away. Each process contains preconfigured packages based on business processes including: Interfaces to SAP application systems Customizing for rules, status and expected events Various user interfaces for posting event messages and retrieving information Extractors for transferring data from SAP EM to SAP Business Information Warehouse (SAP BI) Procurement is one of the application areas that can utilize supply chain event management. SAP EM enables you to achieve the following business goals: Monitor and control the procurement process Actively track the transportation process Report events, both within the company and also by business partners Notify the business partners involved in the process Trigger follow-up activities Analyze the business processes in the SAP BI

Description of the (new) BW Business Content SAP delivers predefined processes (visibility processes) that are ready-to-go so you can put the solution to work right away. Each process contains pre-configured packages based on business scenarios. The SAP Business Information Warehouse element of these visibility processes contains: Extractors for transferring data from SAP EM to SAP BI Predefined Data Models, including 3 ODS objects, collecting data about expected and unplanned events, 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 38 of 121

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groups of expected events as well as event handler 1 InfoCube, enabling the evaluation of the notification- and execution behavior 2 Process Chains for initial and delta uploads The visibility process covers the procurement process from creating a purchase order to transferring the data to the data warehouse, where it is analyzed. For this, predefined queries are also delivered. These provide the following information: How long is the supplier cycle time? (Detailed reporting for the different time intervals, e.g. from order acknowledgement to advanced shipping notification) How many changes per purchase order have occurred since purchase order origin? What is the percentage of acknowledgement confirmations within 5 days? What percentage of invoices is paid completely?

Main business benefit / main question answered with the (improved/enhanced) solution mySAP SCM Supply Chain Visibility adds solid, bottom-line business value because it: Reduces inventory levels thanks to greater predictability, reduced uncertainty, longer lead times, and improved control. Increases market share, revenues, and profits, with the ability to respond quickly in volatile markets. Increases customer loyalty resulting from shorter lead times, improved service, and the ability to provide customers with accurate updates and commitments. Reduces costs as a result of the ability to deploy resources where they can most effectively handle demand. Enhances operating efficiency, from downtime reduction, workload leveling, and proactive response to plan breakdowns. The main benefit of integrating SAP EM with SAP BW is the increased visibility throughout a companys supply chain processes.

Business scenarios (how the solution can be used) The following graphic shows the business partners involved and their role in the business process procurement visibility:

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*Note that the Transport referenced in this slide refers to the Transportation Process and is not detailed here.

4.3 Reporting Alerts & Alert Based Rating


Abstract of the Business Solution The Alert Monitor is an important analytical tool in the SAP Inventory Collaboration Hub (SAP ICH). It offers the user an overview of the current and historical business flows within a division. The handling of alerts is a significant part of the work of a VMI or SMI analyst. Therefore it is important to understand the causes of these alerts so that measures can be taken to reduce the number of alerts and hence the workload of the analyst. The alert monitor data source provides the number of alerts with respect to multiple characteristics and hence supports a drilldown of the number of alerts by customer, product, location, etc.

Description of the (new) BW Business Content The SAP Business Information Warehouse element of ICH alerts contains: Extractors for transferring data from the ICH to the SAP BW system for Alert records, alert texts, alert ratings. 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 40 of 121

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Pre-defined Data Models, including 2 InfoCubes (ICH Alert Monitor and Alert-Based Rating), enabling the analysis of alerts

Main business benefit / main question answered with the (improved/enhanced) solution The practice of continuously evaluating suppliers performance is generally a very common and increasingly intensive procedure for purchasing organizations within most companies. The basic purpose for measuring suppliers performance is to detect areas that could be improved in some respect, e.g. lead to increased overall process efficiency, decreased supply chain errors and ultimately reduce cost.

Business scenarios (how the solution can be used) Alert Monitor is an important analytical tool in the SAP Inventory Collaboration Hub (SAP ICH). It allows the user to have an overview of the current and historical business flows in a division. Therefore it is important understanding causes of these alerts, so that measures can be taken to reduce the number of alerts and hence the workload of analysts. A drill down of the number of alerts by customer, product, location, etc. is supported.

Alert-based rating is a performance management function in the SAP Inventory Collaboration Hub (SAP ICH) that can be used to rate the performance of a business partner, a location, or a product based on alerts. Alert-based rating analyzes an evaluation period in the past. The results of alert-based rating are rating records with scores that allow to rate the objects under evaluation. These scores are usually some form of KPI (Key Performance Indicator), or rating, that expresses the performance of a supplier. The ratings can be aggregated over all or some measurement areas, depending on individual company needs. Ratings data can, depending on company, also be used to compare many suppliers with each other, and the ratings data is in addition often shared with the supplier (sometimes competing suppliers also have access to each others rating data, for example). Typically, several different areas of measurement are considered when fully evaluating a supplier. These can, for example, be stock data (in an SMI process), shipping data (date and quantity deviations), price differences (e.g. PO price vs. invoice price) and quality statistics (e.g. share of flawed products). Within each area, any given company will typically define the details of exactly which types of measurements and how each measurement will take place, and how the performance will ultimately be calculated and presented. The practice of continuously evaluating suppliers performance is generally a very common and increasingly intensive procedure for purchasing organizations within most companies. The basic purpose for measuring suppliers performance is to detect areas that could be 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 41 of 121

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improved in some respect, e.g. lead to increased overall process efficiency, decreased supply chain errors and ultimately reduce cost.

4.4 Plant Manager Portal


Abstract of the Business Solution The Plant Manager Portal offers aggregated information for managers that are responsible for production processes in one plant or different production plants in one company. With the information provided in the portal, the manager is given a quick overview of the strategic, tactical, and operational situation in the plant and is able to perform the required followup actions in a timely manner. The portal technology allows managers to quickly access and easily integrate information from different sources. The releases ECC 5.0 and Enterprise Portal 6.0 SP3 are required for using the Plant Manager Portal. For detailed information, see the Business Package documentation for BP for Manufacturing and the Plant Manager documentation in the ECC 5.0 implementation guide.

Description of the (new) BW Business Content SAP includes one predefined key performance indicator (KPI) (Activity Deviation Target/Actual) in the standard delivery. This KPI can be integrated in the KPI watch list in the portal. SAP offers additional objects (see below) that help you integrate other user-specific Business Information Warehouse KPIs in the Plant Manager Portal. These objects include the following: View 0PP_C03_Q009_V001 Information Consumer Pattern (ICP) 0TPLB_0PP_C03_Q009_all_plants2 Analysis process 0EPM_BEISPIEL_0PP_C03_Q009, ODS object: 0EPMDUMMY Function module BW_EPM_KPI_DATA_INSERT_REMOTE for the analysis process Other objects in package RS_BCT_EPM Customizing (under SAP NetWeaver -> SAP Business Information Warehouse -> Settings for Business Content -> Production -> Portal -> Plant Manager)

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Main business benefit / main question answered with the (improved/enhanced) solution The Plant Manager Portal offers the following business value: Easy access to structured and user-specific information, such as key performance indicators or exceptional situations Accelerated decision-making to trigger follow-up actions Integration of information from different sources Integration of different applications Less training required for the end user The Plant Manager Portal is based on solutions that use the most up-to-date information technology and offers the following benefits within the portal structure: Central point of access Up-to-date, reliable information Push and pull technology Easy-to-use, intuitive Web interfaces Personalization Business content and iViews that can be combined into a customer-specific portfolio containing both structured and unstructured information.

Business scenarios (how the solution can be used) The Plant Manager Portal allows managers to access detailed information, and monitor different areas of responsibility (personnel, production processes, and so on) in the plant. You can find additional information on how to include existing key performance indicators (KPI) from the Business Warehouse in the Knowledge Warehouse documentation for the Plant Manager Portal.

4.5 Maintenance and Service Planning


Abstract of the Business Solution The business scenario Maintenance and Service Planning (MSP) in SAP SCM enables the planning of complex technical objects, also known as maintenance objects, over a mediumterm or long-term planning horizon. When planning such maintenance objects, the maintenance planner has to take account of a number of factors, such as the availability of resources or the maintenance requirements of regulatory authorities, while ensuring that the utilization of the maintenance objects is kept to an optimum. 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 43 of 121

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Description of the (new) BW Business Content The SAP Business Information Warehouse part for the business scenario Maintenance and Service Planning contains: Extractors for transferring data for alerts, check orders, check task lists, check types, demands, maintenance objects, maintenance profiles, planning types, slots, and slot task lists from SAP SCM to SAP Business Information Warehouse Predefined Data Models, including 5 ODS objects for collecting data about maintenance demands, slots, check order, alerts, and work packages The business scenario covers the planning process from defining the maintenance requirements and forecasting the resulting maintenance demands down to the scheduling of the slots for executing the maintenance, including transfer of the data to the data warehouse, where it is analyzed. For this, predefined queries are also provided. These queries provide information about check utilization and check duration, work package details, demand details, maintenance object alerts, resource alerts, slot details, and check order details.

Main business benefit / main question answered with the (improved/enhanced) solution Maintenance and Service Planning adds business value because it: Identifies unused capacities in your maintenance operations which can be used to acquire new business Allows you to identify bottleneck situations in your maintenance operations in advance over a long-term horizon by monitoring your complete fleet assets and visualizing all upcoming aircraft checks and maintenance requirements for important aircraft items. Improves availability of your fleet assets by reducing Aircraft-On-Ground (AOG) situations due to resource shortages. Increases utilization of your maintenance resources (hangar space, mechanics) by helping you to balance the workload according to the availability of the resources. Offers you simulation features to evaluate different what-if scenarios to resolve resource shortages and to support you in strategic business decisions concerning the fleet that you service.

Business scenarios (how the solution can be used) The business scenario Maintenance and Service Planning (MSP) supports your maintenance, repair, and overhaul/maintenance engineering (MRO/M&E) organization in establishing an executable short-term to mid-term maintenance and service plan that is compliant with the airline maintenance program. Other goals of this planning phase are to optimize the utilization of each aircraft and balance the resource load within your aircraft bays. This plan includes a slot plan to reserve the required bays in the available hangar facilities as well as predefined work packages, which can be passed to production planning for final refinement. 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 44 of 121

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MSP also enables you to evaluate your plan from a long-term perspective. You can determine the resources (hangar space, workers, and so on) necessary to meet future maintenance demands. Simulating different what-if scenarios enables you to evaluate different planning situations in order to make business decisions.

5 Product Life Cycle Management


5.1 Maintenance Cost Budgeting (MCB)
Abstract of the Business Solution The main goal of Maintenance Cost Budgeting is to allow an organization to build their budget for maintenance based on data residing in their ERP system. Maintenance Cost Budgeting allows an organization the choice on whether to build a zero based, history based or a combination of both history and zero based budget. Zero based budgeting will be based on maintenance plans and task lists, whereas history based budgeting will use actual maintenance order costs as the data source on which to base the budget. In order to realize these budgeting scenarios, SAP will deliver extractors and new info cubes as well as business content in BW-BPS.

Description of the (new) BW Business Content SAP delivers predefined scenarios that are ready-to-go so you can put the solution to work right away. Each scenario contains pre-configured packages based on business scenarios. The SAP Business Information Warehouse part in this scenario contains: Extractors for transferring data from SAP ERP to SAP Business Information Warehouse Predefined Data Models, including: 1 InfoCube, enabling the evaluation of the simulated costs from maintenance plans and task lists. 1 InfoCube, containing the actual cost and plan cost data 1 transactional InfoCube on which the budgeting process will take place 1 MultiCube which brings together the budgeting data with the actual and 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 45 of 121

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plan costs for comparison purposes For reporting purposes predefined Queries, Query Views and Web Templates are also delivered, which provide information about the budget, compare the budget with historical actual costs and give the possibility for an ongoing budget check during a year.

Main business benefit / main question answered with the (improved/enhanced) solution MCB Maintenance Cost Budgeting adds solid, bottom-line business value because it: Automates process Data is extracted automatically from back-end system Reduces budget preparation time Standardizes the budget process Better transparency of the budget planning process User friendly web user interface (UI) front end Tool to drive down maintenance costs Flexible and accurate reporting with BW Status and Tracking System

Business scenarios (how the solution can be used) This scenario covers the creation of a top down budget created by a maintenance manager which is used by the maintenance budget planner as his target. The budget planner builds the budget, which can have many versions before submitting to the manager for approval. The manager approves or rejects the submitted budget. The budget is distributed on a cost center/cost element basis, so that if required it can be retracted back to the ERP system. During the execution phase the budget can be monitored and controlled by using the BW querie.

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Manager
Approve Budget Controlling Strategy Budget Definition Budget Proposal

Maintenance Budget Planner


Retraction to R/3 Zero Based Budget Planning Simulated Maintenance Costs History Based Budget Planning Actual Maintenance Costs Extraction to BW

BWBPS

Maintenance Engineer
Equipment Masters Functional Locations Task Lists Maintenance Plans Simulated Maintenance Costs Plan/Actual Maintenance Costs

R/3

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5.2 Enhancements of cProjects Business Content
Abstract of the Business Solution To succeed with todays complex product development efforts, companies need powerful solutions that allow them to employ sophisticated project management methods that drive speed and quality. They also need easy-to-use and easy-to-implement tools that enable engineers to work together to innovate, share knowledge, and track progress. What they dont need, however, is the traditional standalone project management point solution, which tends to lead to islands of information and extensive integration efforts down the road. In short, companies need a different approach one that lets them manage product development projects more effectively today, without limiting their options for tomorrow. To help companies address those challenges, SAP offers SAP Collaborative Project Management. With SAP Collaborative Project Management, you can handle the entire range of development project activities, from concept and planning through execution and the closing of a project. Collaborative Project Management, realised by cProjects includes the management of templates, teams, phases, quality gates/milestones, tasks, scheduling, interactive bar chart, checklists, documents, object links, confirmation approval and digital signature, control plan.

Description of the (new) BW Business Content The cProjects content has been enhanced in the areas of extraction, cubes and queries to supply analytics for cProjects 3.1 New extractors available: Extraction of project versions master and transactional data Extraction of the new hierarchy of programs to support multi-project management Changes in Info Cubes, Sources etc. The complete cProjects content has been enhanced by the new characteristic project version. New queries Many new queries support the selection of project data by version One new query shows the program hierachy

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Main business benefit / main question answered with the (improved/enhanced) solution The main benefit is given for project managers because they can monitor several projects very easily by looking at project snapshots in different versions as well as looking at a hierarchy of projects in one report.

Business scenarios (how the solution can be used) The new features support the usage of cProjects mainly in the following Professional Services New Product Development and Introduction IT projects

6 Human Capital Management


6.1 E-Recruiting
Abstract of the Business Solution SAP E-Recruiting supports a companys talent relationship management strategy both within the company, and beyond the company boundaries. By creating a talent warehouse, it helps you maintain an early relationship with your potential workforce and serves as an effective sourcing channel. SAP E-Recruiting covers the whole recruiting process chain, from planning and budgeting to attracting candidates, hiring, and retaining employees. Through its built-in capabilities, the solution optimizes recruiters work patterns and increases their productivity and efficiency. It also provides sophisticated mechanisms for measuring and mapping those efficiency gains. By using the SAP Business Information Warehouse, detailed information from SAP E-Recruiting, as well as other sources such as HR, can be used to build a very clear picture of the state of the recruitment function.

Description of the new BW Business Content

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SAP delivers a predefined Talent Management Scenario. It covers both the analysis of your talent warehouse (who has registered as talent) and recruiting activities. The following InfoArea will be delivered: E-Recruiting (0PA_ER) The following InfoSets will be delivered: Requisition with Support Team (0ERC_IS01) Candidacy with Requisition and Candidate (0ERC_IS02) Candidate Activities with Candidate and Requisition (0ERC_IS03) Applicant with Candidate Activities, Requisition, and Candidate (0ERC_IS04) The following Operational Data Store (ODS) object will be delivered: Qualifications (0ERC_DS03) The following queries will be delivered: Source of Hire (0ERC_IS04_Q0002) Requisition Status Change (0ERC_IS01_Q0001) Time to Fill (0ERC_IS02_Q0001) Requisitions Created (0ERC_IS01_Q0002) Talent Pool Qualifications (0ERC_DS03_Q0001) Interview vs. Offer (0ERC_IS03_Q0002) Open Requisitions (0ERC_IS01_Q0003) Offer vs. Acceptance (0ERC_IS03_Q0001) Applications vs. Offer (0ERC_IS04_Q0001)

Source of Hire Its critical to know where successful talent came from, so that companies can focus on spending advertising channels that bring in the best talent for a particular level of experience, skillset, and possibly location. Examples of sourcing channels would be employee referral programs, job boards, and newspapers. The effectiveness of each sourcing channel can be tracked for different organizational areas. 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 50 of 121

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Requisition Status Change Having the big picture on why requisitions change status can help identify problems and opportunities in the staffing process. For any recruiter, or organizational unit, its important to know, for example, how many requisitions were put on hold, and more importantly, why. Time to Fill One of the basic measures of success or failure is Time to Fill. This is defined as the time between a requisition being created, and an applicant accepting an offer. Average times can be shown for organizational units, recruiters, etc. Requisitions Created This query identifies how many requisitions were created within a particular time period. It can be shown by recruiter, organizational unit, or other criteria. Its important in identifying/predicting recruiter workload so resources can be assigned accordingly. Talent Pool Qualifications Know your talent. You know from workforce planning who you need to hire in the future. Look at specific skill sets, and see how many people with different levels of competency are registered in the Talent Warehouse. Do I have more externals registered with this skill set than existing employees? How does it look for my registered college graduates versus talent with more experience? If the needed skills are not present in the Talent Warehouse, then you may need to change your Personnel Marketing, or internal training classes. Interview vs. Offer The number of interviewed applicants compared to the number interviewed can be an indicator of how effective the pre-screening process is. It can also be a good indicator of how many interviews are usually done for a job to find a suitable person. This query can also be viewed by organizational unit and recruiter. Open Requisitions This query lists all currently open requisitions, giving both an accurate snapshot of current recruiting, and an indication of workload in different areas. It can be viewed by requisition status, organizational unit, recruiter. Offer vs. Acceptance This query gives a good indication of how competitive employment package, including 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 51 of 121

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compensation, is to prospective new employees. Submittal vs. Offer This query is a general indication of applicant interest in a position, showing the typical screening and workload for a position. It gives the ratio of applicants to offers.

Main business benefit / main question answered with the (improved/enhanced) solution For which user group(s)/process/business area and in which detail the (new) BW Business Content represents the biggest benefit and what will be the benefit for this user group(s/process/business area)? With SAP E-Recruiting, you can enjoy: Strengthened employer branding Enhanced access to hidden potential, both for existing employees and potential employees Reduced sourcing costs Reduced administrative costs Simplified outsourcing of recruiting tasks Improved alignment of the recruiting function with company strategy Increased employee retention

Candidates benefit too, through: Individual services to help them actively manage their careers Career services and information Information about new job opportunities Making their skills available to recruiters and managers, outside of the context of a job application By integrating SAP E-Recruiting into SAP BW, analytical information becomes readily available to measure effectiveness of the recruiting process, and the type of talent registered in the Talent Warehouse. This presents a very powerful picture of the complete Talent Relationship Management process, from the success of your personnel marketing, 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 52 of 121

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your applicant tracking process, and the potential of your existing employees.

Business scenarios (how the solution can be used) The SAP E-Recruiting BW analytics can be used to measure and optimize every step of the recruiting process: Talent Relationship Management

Personnel Planning

Personnel Marketing

Applicant Focus

The Recruitment Proces Applications Applicant Tracking Hiring/Retaining

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Two major areas of the Talent Relationship Management process are: Personnel Marketing Am I effectively marketing and branding my company to the talent with the right skills for my future workforce needs? What is the interest level of people with different levels of experience and skillsets? How effective are my sourcing channels for getting the right kind of applicants for jobs? Applicant Tracking What is my recruiting workload in different parts of the organization, how are my recruiters doing? Where are the bottlenecks in my recruiting process? What is the quality of applicants for a particular job or area of the organiza 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 54 of 121

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tion? Do I offer a competitive employment package?

7 xApps
7.1 SAP xApp Resource and Program Management
Abstract of the Business Solution SAP xApp Resource and Program Management (SAP xRPM) is a comprehensive portfoliomanagement solution designed to improve the execution of complex projects in Research & Development (R&D) and IT organizations. SAP xRPM integrates information from existing project management, human resource, financial, and time tracking systems to provide an overview of the project portfolio with easy drilldown to details for executive management, project managers, resource managers, and employees. SAP xRPM consolidates and organizes scattered data into a collaborative dashboard for project and executive leaders as well as resource managers and team members. By putting more information and advanced tools at their fingertips, SAP xRPM helps portfolio managers better choose and execute new sources of revenue. It helps them answer questions like: Is the project aligned with corporate goals? Are the most skilled employees involved? What are the risks or impact of a delay? Description of the (new) BW Business Content SAP xRPM provides predefined analysis scenarios that are ready to go to better identify, select, prioritize, and manage a portfolio of projects and to quickly monitor the progress of projects. This includes risk/reward analyses, overview as well as detailed financial analyses by projects/tasks, staffing and capacity management analyses. BI 3.5.2 Content Add-on contains the following enhancements to existing Business Content for xRPM. Project Dependency Analysis This analysis scenario enables project managers to view dependencies between projects as well as their associating attributes such as: dependency type, slack (lead-time, lagtime), number of dependent projects, project start dates, project end dates. The pre-configured package for this scenario contains: Extractors for transferring data from SAP xRPM to SAP Business Information Warehouse

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Predefined Data Models, including: 1 ODS object, collecting data project dependency related information 1 InfoCube, enabling the evaluation project dependencies 2 Queries and Web Reports Geographical Reporting Most Key Objects in xRPM have a geographic relevance. Using the Geographic Information System, (GIS), of the Business Explorer, you can display, for example, projects, business partners, roles, on a map. You can also visualize key figures in the form of color shadings, pie charts, or bar charts for a country or region. Analytical functions allow you to analyze geographical information in context with business-orientated key figures. The pre-configured package for Geographical Reporting contains: Enhancements of the predefined Data Model for Portfolio Management, Project Execution Reporting and Staffing to accommodate geographically relevant information New Queries and Web Reports

Main business benefit / main question answered with the (improved/enhanced) solution Project Dependency Analytics add business value because Project Managers can Display interrelations of projects Detect impacts of project delays or cancellations on dependent projects. The geographical reporting feature provides flexible, at-once-glance analysis options for Portfolio Managers to: Detect connections between e.g. costs and project locations Recognize geographical tendencies

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8 Technology Platform
8.1 Application Integration
8.1.1 Computing Center Management System
Abstract of the Business Solution The main goal of CCMS (Computing Center Management System) system management is to offer an infrastructure for central monitoring of a complete SAP NetWeaver system landscape. Thus, CCMS reduces time and effort of administrating system landscapes running on SAP NetWeaver. Open interfaces allow to seamlessly integrate existing system management solutions at customer site. From the central monitoring system, overview data of all monitored components is visible. For example, the availability of all components can be displayed in a single screen called the CCMS Alert Monitor. In case of severe problems, alerts are triggered and the person in charge can be actively notified. Being aware of the problem, the administrator can jump out of the central screen into an expert tool running on the remote component for further error checking. In the Alert Monitor, the monitoring data of the last 24 hours is shown. Yet, it is also crucial for customers to report on history data older than 24 hours. For example, customers want to be informed about last weeks or last months availability of all productive components. For reporting purposes, CCMS performance history data of the complete system landscape can be stored centrally in a Central Performance History (CPH). Now, the history data of the CPH can be extracted and transferred into the Business Warehouse system. This enables the use of BW-specific analysis and reporting possibilities.

Description of the (new) BW Business Content SAP delivers predefined scenarios that are ready-to-go. Thus, you can put the solution to work right away. The SAP Business Information Warehouse part in these scenarios contains: Extractors for transferring system landscape-wide performance data stored in CPH to SAP Business Information Warehouse Predefined Data Models including 4 InfoCubes enabling the evaluation of different kind of resolution (minute, quarter hour, hour and day data) 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 57 of 121

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1 InfoCube for retrieving not only history but also most current online monitoring data. This enables the use also of data younger than 24 hours for BW analysis and reporting. 1 Virtual InfoCube that combines the 5 above mentioned InfoCubes. Reports run against this Cube. Predefined example queries are delivered providing information about the general content of the performance data. In addition, example queries for system status and system performance are delivered.

Main business benefit / main question answered with the (improved/enhanced) solution CCMS monitoring data in BW offers a real business value, because it: Increases manageability: Customers can now easily report on all important key performance counters of the complete system landscape. Reporting on performance data is key to manage the corresponding component. Enhances operating efficiency: Analyzing monitoring data of the past can offer both deep insight in the root cause of system problems and a forecast of system behavior in future. Enables Service Level Reporting: CCMS monitoring data is the basis for service level agreements between customers and outsourcers. BW is the way to determine effectively, if and for how long service level agreements are met or not. The main benefit for integrating CCMS landscape monitoring data is to expand reporting functionality from very limited basis reporting to SAPs most powerful reporting tool. There are a lot of third-party reporting tools available for SAP doing the same, with high licensing costs. Delivering reporting functionality can efficiently lower TCO at customer site. And this is only the first step. In future, more CCMS monitoring information sources are included in BW reporting.

Business scenarios (how the solution can be used) Almost all customers are interested in monitoring and measuring availability at least of the productive components. Simple questions like To what percentage was my productive component X available last week? cannot be answered otherwise. There are several levels for defining availability. Thus, CCMS offers a lot of possibilities to fulfill customer requests, beginning from monitoring on operating system level to checks on application level. After activating availability monitoring in CCMS, customers collect the availability information of all important components older than 24 hours in the Central Performance History 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 58 of 121

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CPH as a first step. The data is extracted and transferred to BW. Key users and application responsibles can call web-based BW reports in their browser to retrieve information about the availability of the components. This can currently only be done by usage of expensive third-party system management tools.

8.2 Business Intelligence


8.2.1 Content Browser
Abstract of the Business Solution SAP delivers quiet a lot Standard Business Content to customers, which provides customers huge advantages to save implementation cost and reduce total cost of ownership. Standard Business Content are predefined, role based and task orientated information models (e.g. Extractors, InfoProviders, Queries etc) and ready to run scenarios (the combination of those predefined information models). Standard Business Content can easily be installed by customers as well as modified to meet specific business requirements. Of course, if Standard Business Content does not match the business requirements of a customer at all, own Content with the help of Standard Business Content as a template can be developed. Further more, in order to make the usage of business content for customer easier and comfortable, SAP delivers the Content Browser with BI 3.5.2 Content Add-On Release. Content Browser is part of the Standard Business Content in the area of content development and content administration. The Content Browser helps a Content Developer to find out the appropriate standard content that might meet his business requirements and can be used in his company. With the growth of business requirements and globalization of most of the companies in the world, the content in a Business Information Warehouse used productively to control and analyze daily business processes is growing also rapidly. The Content Browser also helps Content Administrators to control and administrate their content in an effective way.

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Description of the (new) BW Business Content SAP delivers predefined content (called Content Browser) to the customer. This is a ready-to-run scenario. This scenario includes following objects: New Object: Extractors for transferring metadata those are defined in the business information Warehouse (InfoCube, ODS Object, InfoObjects etc). Predefined Data Models, including 1 InfoCube, enabling the Analysis about object relationship and make them transparent for the end user.

Predefined Reports 3 predefined reports, enabling the analysis of the usage of Standard Business Content, the relationship between DataSources and active InfoProviders and mappings between DataSources and InfoSources

In addition SAP delivers 9 InfoObjects. Some of them (e.g. InfoProvider, InfoSource and role folder) are delivered with Hierarchy Information, which exactly represent the relationship between meta data, which you defined in your business Information Warehouse. With this ready-to-run scenario, customer only needs to install it in the System, load the relevant master and transactional data from his Business Information Warehouse and can directly start to find out the appropriate Standard Business Content or analyze the content (standard or customer developed) right away!

Main business benefit / main question answered with the (improved/enhanced) solution Content Browser can help the customer in the following way: For content developers or consultants: The Content Browser makes the Standard Business Content more transparent and improves the navigation to the right business content. For content administrator: Content browser provides the administrator a clear overview about the content that is available in the company and find out the usage of Standard Business Content.

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8.2.2 Information Consumer Pattern


Abstract of the Business Solution The Information Consumer Pattern is a component of the User-Interface Pattern that is specially parameterized for each Web application by the SAP content developer. In this way, the content developer can establish which of the available functions will be provided for each Web application.

Description of the (new) BW Business Content List of templates which are involved in the Information Consumer Pattern: Template ID: 0TPL_BAP_MASTER Master template that is parameterized by the application-specific templates. The master template contains the entire HTML layout, as well as the following Web items: Query view selection, dropdown box (for filter), filters, text elements (for data timeliness), and table (as target item). Template ID: 0TPL_BAP_MORE_INFO Template for the Info link. Here, information is provided for the displayed DataProvider, such as online documentation, documents and technical information. Template ID: 0TPL_BAP_PERSONALIZATION Template for the link Save as Initial Screen. It includes three buttons: Personalize Initial View, Delete Personalization and Cancel. Template ID: 0TPL_BAP_MENUBAR_* Sub-templates for the master template that contains various versions of the toolbar.

Prerequisite for using the Information Consumer Pattern is the activation of the Role: SAP_BW_BCT_GENERIC_TEMPLATES and the item library 0LIB_BAP.

Main business benefit / main question answered with the (improved/enhanced) solution User Interface Patterns standardize and simplify the development process and development tools. User Interface Patters are generic user interface components that can be used to de 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 61 of 121

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velop business applications efficiently and uniformly. As a content developer, you use UI patterns to provide the end user with standardized interfaces for the users various reports from various sources.

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9 Industry Units
9.1 Media
9.1.1 Title Reporting for Media Companies
Abstract of the Business Solution Media companies (such as book publishers, film industry etc) use the title term to describe a product or a group of products. Title reporting in the SAP Business Information Warehouse is a comprehensive evaluation level for media companies, which provides a standard view across diverse areas (business processes) in the organization. This integration is the result of using the same object (title) in all areas. In terms of analysis, evaluation of costs and revenues across the entire lifecycle of a title are of central interest to title reporting. Focus is therefore placed accordingly on representing financial data in a company and assigning this to the title. However, operational data (such as sales and distribution data from SD or license contract data from IPM) can also be integrated in the title evaluation.

Description of the (new) BW Business Content Implementation of the business content for title reporting builds on the profitability accounting data (CO-PA) and the Special Ledger (FI-SL). Implementation of the BW content is therefore based on the existence of a profitability segment in CO-PA or a Special Ledger that have been defined accordingly. The following components are provided to implement title reporting and these should conform to the prerequisites described below: Extraction The solution from the respective area that is generally available is used to extract data from FI-SL and CO-PA. CO-PA: Generated DataSource for line items FI-SL: Generated DataSource for line items and generated DataSource for totals records.

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Customizing in BW FI-SL: Transformation of the account model to the key figures model Data model ODS: 0METLDS04 CO-PA: Line Items InfoCube: 0ME_TLC03 CO-PA: Profitability Analysis InfoCube: 0ME_TLC04 CO-PA: Sales Analysis ODS: 0METLDS01 FI-SL: Line Items ODS: 0METLDS02 FI-SL: Key Figures Model ODS: 0METLDS03 FI-SL: Calculated Key Figures Virtual InfoCube: 0METLVC01 FI-SL: Financial Statement InfoCube: 0METL_C02 FI-SL: License Sales Contract Analysis InfoCube: 0METL_C05 FI-SL: License Sales Contract Analysis (Time-Dependent) InfoCube: 0METL_C01 FI-SL: Sales Figures Queries Queries for Profitability Analyses: 0ME_TLC03_Q0001 Title Reporting: Contribution Margin Analysis 0ME_TLC03_Q0002 Title Reporting: Profit and Loss Analysis 0ME_TLC03_Q0003 Title Reporting: Contribution Margin Analysis (Fixed Price) 0ME_TLC03_Q0004 Title Reporting: Profit and Loss Statement (Fixed Price) 0ME_TLC03_Q0009 Title Reporting: CM Analysis (Actual/Planned) 0ME_TLC03_Q0010 Title Reporting: CM Analysis (Planned/Actual Fixed Price) 0ME_TLC03_Q0011 Title Reporting: Profit and Loss Analysis (Planned/Actual) 0ME_TLC03_Q0012 Title Reporting: Profit and Loss Analys.(Plan./Act. Fixed Price)

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0ME_TLC03_Q0013 Title Reporting: Front /Backlist (CM/Title) 0ME_TLC03_Q0014 Title Reporting: Front/Backlist (CM/Title Fixed Price) 0ME_TLC03_Q0015 Title Reporting: Front/Backlist (Financial Statement/Title) 0ME_TLC03_Q0016 Title Reporting: Front/Backlist (Fin.Statmnt/Title Fixed Price)

Queries for Sales Analyses: 0ME_TLC04_Q0001 Title Reporting: Sales Analysis 0ME_TLC04_Q0002 Title Reporting: Sales/Revenue Analysis (Fixed Price) 0ME_TLC04_Q0003 Title Reporting: Sales/Revenue Analysis 0ME_TLC04_Q0004 Title Reporting: Sales Curve 0ME_TLC04_Q0005 Title Reporting: Sales/Revenue Analysis (Editorial Dept.) 0ME_TLC04_Q0006 Title Reporting: Sales/Revenue Analysis (Editorial Fixed Price) 0ME_TLC04_Q0007 Title Reporting: Sales/Revenue Analysis (Title) 0ME_TLC04_Q0008 Title Reporting: Sales/Revenue Analysis (Title Fixed Price) 0ME_TLC04_Q0009 Title Reporting: Sales/Revenue Analysis (Sales & Dist.) 0ME_TLC04_Q0010 Title Reporting: Sales/Revenue Analysis (Sales Fixed Price) 0ME_TLC04_Q0011 Title Reporting: Sales/Revenue Analysis (Plan./Actual Comp.) 0ME_TLC04_Q0012 Title Reporting: Sales/Revenue Analysis (Plan./Act. Fixed Price) 0ME_TLC04_Q0013 Title Reporting: Front/Backlist (Media Issue) 0ME_TLC04_Q0014 Title Reporting: Front/Backlist (Media Issue Fixed Price)

Queries for Financial Statement: 0METLVC01_Q0001Title Reporting: Financ.Statement: Actual/Actual Comparison

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Queries for License Sales Contract Analysis: 0METL_C02_Q0001 Title Reporting: License Sales Receivables for Each License 0METL_C02_Q0002 Title Reporting: License Sales Contract Analysis 0METL_C02_Q0003 Title Reporting: License Sales Revenues for Each Licensee 0METL_C02_Q0004 Title Reporting: Billed License Sales Revenues Per Licensee

Queries for License Sales Contract Analysis (Time-Dependent) 0METL_C05_Q0001 Title Reporting: License Sales Contract Analysis (Time-Dep. 0METL_C05_Q0002 Title Reporting: License Sales Receivables for Each License 0METL_C05_Q0003 Title Reporting: License Sales Revenues for Each Licensee 0METL_C05_Q0004 Title Reporting: Billed License Sales Revenues Per Licensee

Main business benefit / main question answered with the (improved/enhanced) solution Title reporting is not restricted by the boundaries of individual business areas, and can therefore provide a holistic view of media company business processes, which in turn generates a clearly enhanced analysis horizon. This means it is possible to obtain a more comprehensive view of complex business processes within a media company. Potential strategies that can be derived from this can be significantly enhanced as a result of the increased information content.

Business scenarios (how the solution can be used) Title reporting focuses on scenarios from the publishing and entertainment sectors in this release. The data basis has therefore been designed accordingly so that title reporting can also be used for every other scenario if the necessary prerequisites have been met in FI-SL and CO-PA. Publishing 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 66 of 121

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Observe the special requirements of publishing companies with reference to the creation of book contents, manufacturing of books and their sale and distribution.

Entertainment Observe the special requirements of companies in the entertainment business with reference to management of Intellectual Properties (IP), creation, production and sales of contents for the entertainment industry, (e.g. film production and rights negotiation)

9.2 Retail
9.2.1 Merchandise and Assortment Planning: Slow Seller Management
Abstract of the Business Solution Merchandise and Assortment Planning (MAP) is composed of the following components: Strategic Planning In a strategic plan - also referred to as a business plan - a retail company defines strategic retailing targets. The business plan is created on the highest level for the whole company but also for individual distribution channels or higher levels in the merchandise hierarchy. Some of the stock and sales data planned on the higher levels may sometimes be transferred to the store and merchandise plans. As the store plan and the merchandise plan are often created more or less independently of one another, it must be possible to compare both plans to ensure that the most important key figures are contained within a particular tolerance range. You can define threshold values to recognize and rectify changes that go beyond the limits of the tolerance range. Merchandise Planning Like location planning, merchandise planning is used to create a more detailed structure for higher-level strategic guidelines. Operative processes such as reporting or allocation are hardly used in merchandise planning. The merchandise category hierarchy is used in the planning process but the merchandise itself is not looked at in detail. Therefore merchandise planning does not extend to product level. Other important planning levels are the distribution chain, the season, the purchasing group and, to some extent, the price margins. Assortment Planning The aim of assortment planning is to create assortments and define which products are listed for which stores and the quantity of these that should be allotted to individual stores. Within an article hierarchy you can plan several levels, for example, product (style), color (variant) or the price band.

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Slow Seller Management The aim of slow seller management is to ensure that at the end of the selling period for merchandise - particularly for fashion and high fashion merchandise - only a small amount of stock remains. This means that markdowns can be reduced to a minimum. Slow seller management is composed of markdown planning and controlling. In markdown planning (which is fully integrated in assortment planning) the markdown budget is defined on different levels. For markdown planning you must define scaled price reductions as well as planned sales curves in the form of a set of rules (markdown profile and sales patterns). It is then possible to perform markdown simulation (when will the product be sold, what quantity of it and at what price?). In markdown controlling, slow seller analysis is performed to monitor merchandise sales and ensure that planned sales rates and gross margins are actually met. If sales of a product for a particular period you are looking at are lower than those in the markdown profile, markdown controlling creates an appropriate markdown proposal on the basis of the previously-defined set of rules. Location Planning The location plan (store plan) is the concrete structure of the strategic plan that takes into account different factors within the store hierarchy: Regional marketing, competition, demographic changes and preferences, as well as particular events. Planning costs and income for retail is performed in line with the strategic plan. These key figures are planned to store level or to store/division or store/department level (for example, ladies' wear or men's wear), but not to any further level of detail. SAP provides you with an example scenario of location planning. You can copy and adapt this example scenario. Alternatively, you can create any other scenarios you may want. Release Workbench The Release Workbench allows you to monitor planning data and master data created during planning and transfer of this data to operative applications.

Description of the (new) BW Business Content Slow Seller Management Slow seller management in Merchandise and Assortment Planning is a tool for time-based markdown planning and controlling. This helps you reduce your warehouse stock at the end of a season and reduce markdown losses due to planned price reductions. The control phase for products starts with the planned start of their presentation period or with the time of their first goods receipt in a store. Markdown proposals are determined based on the sales and stock data and the rules that you have defined. You can transfer the markdown proposals to a system in which the proposals are examined and, if necessary, operational price changes are carried out. The data can be exchanged using the open XML standard and the SAP Exchange Infrastructure (SAP XI). Another option is for markdown proposals to be copied directly to the pricing worklist of an SAP R/3 Retail System and processed there Markdown proposals form the central regulations for controlling 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 68 of 121

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price reductions during the season. Markdown proposals are automatically created in a worklist in Merchandise and Assortment Planning based on markdown profiles and stock and sales data.

Main business benefit / main question answered with the (improved/enhanced) solution The MAP Slow Seller Management is designed to generate following business benefits at customer side: Reduce warehouse stocks and bounded capital Reduce markdown losses Transparency and monitoring of markdowns

Business scenarios (how the solution can be used) The Slow Seller Management with its included functionalities markdown planning and controlling is one of the main business processes in a retail company, especially for retailers with seasonal products. The following chart gives you an overview about the highlevel scenario covered by MAP Slowseller Management.

Slow-Seller Management: Overview

Categorizing products dependent on fashion grade/markdown risk


Establishment of optimized sales curve & pricing strategy

Integrated in Assortmentplanning

Automatic control of sales and inventory data

Identification of exceptions

Markdownplanning

Markdowncontrolling

Generation of markdown proposals

Simulation of markdowns using sales pattern

Worklist for price processing Check of the planned results at the beginning of the season Based on presentation period or calendar

SAP AG 2003, Abschriftenplanung, Susanne Ziehl / 3

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9.2.2 CRM Workforce Management Retail Operational Reporting


Abstract of the Business Solution The strategic objective of this project is to build a new set of business functions into the WFM CRM product that will provide preliminary functionality for the Retail QSR market. The solution will allow for central planning (forecasting), scheduling (optimization of employee resources), and operational reporting at the location level. The scope of the project will be constrained by the 4.0 CRM release schedule. This release will: Add retail fiscal period reporting capability to CRM-WFM contents Create Web reports of volume indicator statistics Enhance managers comments in weekly schedule report Retail WFM performs the complex process of creating optimum employee schedules by utilizing business variables entered during implementation and actual data captured throughout the day. The "optimization engine" at the heart of Retail WFM finds the best possible floor schedule while balancing such weighted variables as staffing needs, employee skills, payroll requirements, employee availabilities, workplace rules and performance standards. The result is that scheduling is transformed from a necessary but tedious, clerical function, into an analytical, cost-effective, business management process that is visible at all levels of the enterprise. The solution will be built in an open fashion allowing for integration into other systems. The functional areas of the proposed application are: System configuration and maintenance Forecasting Schedule creation and maintenance Employee data maintenance Reporting/analytics

Description of the (new) BW Business Content Predefined data models, including 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 70 of 121

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Enhancement of existing Content: InfoCube: 0CRM_WFM3 (Employee details) 0CRM_WFM4 (WorkArea details) 0CRM_WFM5 (WFM org daily total) ODS: InfoSource: Update rule: 0CRM_WFMD (Schedule exceptions) 0CRM_WFMD 0CRM_WFMD, 80CRM_WFMD

New Content: Query: 0CRM_VC12_Q0001 (Volume indicator)

Web template: 0TPL_CRM_VC12_Q0001_V01 (Volume indicator) SAP Exit variable: 0S_RF2C (Retail fiscal period to calendar period)

Main business benefit / main question answered with the (improved/enhanced) solution The issues facing retailers and QSRs necessitate a scheduling solution that enables the control of multiple locations from a central location. The ability to efficiently and effectively control labor costs along with maintaining and/or increasing service levels give companies significant advantages in the market. Taking this into consideration along with the number of sites and employees being impacted within an organization, these companies are looking for solutions that will enable them to accomplish the following objectives by leveraging Web technology: Easily monitor and impact compliance levels across the enterprise Modify configurations based on changing business needs Reduce costs associated with roll out and training of new applications Centralized control of operations and maintenance Allow management to control scheduling Visibility and control at the store level provide the information necessary to make real time business decisions that result in cost savings and/or increased sales performance. This also allows for standard business practices to be implemented across the enterprise. Performance can then be monitored and addressed for all locations in a timely manner.

Business scenarios (how the solution can be used) Operational Reporting is one of the application areas in CRM Work Force Management. 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 71 of 121

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SAP will provide a means of delivering 6 operational reports for which the Business Content in SAP BW will be developed. This scenario covers the locations/corporations operating process from generating a sales/volume forecast, to creating a schedule, to configuring and running operational reports. The following graphic shows the business partners involved and their role in the scenario:

9.2.3 SAP Forecasting and Replenishment Analytics


Abstract of the Business Solution The main objective of SAP Forecasting and Replenishment is to help retailers to balance the scale between increased customer service levels and overall lower merchandise inventory. It uses sophisticated forecasting algorithms that take all known demand-influencing factors into account as well as highly automated replenishment methods to generate optimized order proposals. In case manual intervention is required, the creation of alerts in conjunction with exception management and intuitive workbenches helps a replenishment planner to handle the high number of product location combinations. The operational part of SAP Forecasting and Replenishment is a modular solution based on SAPs Supply Chain Management platform and is an integrative component of SAP for Retail. The management of the forecasting and replenishment processes requires useful and insightful information in order to effectively monitor investment in merchandise inventory. The analytical element of SAP Forecasting and Replenishment, together with SAP BW, provides a number of retail-specific reports that help to control and evaluate the quality of the solution.

Description of the (new) BW Business Content SAP delivers predefined reports that are ready to use. The goal of these reports is to: Provide a set of key performance indicators and reports to evaluate the quality of the forecasting and replenishment solution Facilitate improvement of the overall F&R process and enable strategic decisions by measuring past events and providing related key information Allow information to be analyzed through many different views (or dimensions) that can be easily tailored to fulfill the users individual requirements According to the business objective that should be measured, different reports are deliv 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 72 of 121

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ered: Inventory levels Obtain the optimal inventory level at all location/product combinations Stock exception reports: - Understocks - Stockouts and lost sales (Store) - Stockouts and undelivered products (DC) - Overstocks Variances on minimum stock Stock development Service level development Range of coverage development Gross margin return on investment Dead stock Forecast quality Evaluate the forecast quality by comparing with actual sales Forecast quality report Stability of the solution Analyze KPIs that provide information about frequency and severity of technical and business issues Analysis of exceptions Manual interaction/level of automation Measure the amount of manual interaction as well as point out any consequences these interactions might have in supply chain processes History of manually changed order proposals Level of automation The SAP Business Information Warehouse part contains: Extractors for transferring data from the operational processes of SAP Forecasting and Replenishment (SCM platform) to SAP Business Information Warehouse. Extractors provided by this solution include transactional data extractors as well as master data extractors. The transactional data extractors are used to transfer exceptional and statistical data on a daily as well as weekly basis. The master data extractors transfer master data that is unique to SAP Forecasting and Replenishment processes. Predefined Data Models, including 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 73 of 121

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InfoCubes: A total of 10 InfoCubes and 5 MultiCubes are implemented in the analytical part of SAP Forecasting and Replenishment. The InfoCubes for the analytical part are designed to collect exceptions detected during the execution of the forecasting and replenishment processes as well as transactional statistical information. The exceptional type information is collected on a daily level as they are detected and some statistical information is summarized on a weekly level to facilitate its analysis. The MultiCubes implemented in the solution are designed to combine some of the information collected in the operational processes of the SAP Forecasting and Replenishment as well as POS information previously collected in BW. Queries: A total of 14 queries are delivered to aid the measurement of the business objectives mentioned above.

Main business benefit / main question answered with the (improved/enhanced) solution SAP Forecasting and Replenishment will significantly optimize the internal logistics of retail companies by greatly improving merchandise replenishment. Our solution will specifically provide retailers with the following results: Reduce overstocking in stores and distribution centers Reduce the number of stock out occurrences Reduce high levels of manual processing by introducing extensive automated merchandise replenishment planning in the stores and distribution centers Increase transparency of the supply chain through insightful and relevant analysis The main benefit of integrating the analytical part of SAP Retail Forecasting and Replenishment with SAP BW is the increased visibility throughout a companys supply chain processes. The solution provides a set of standard reports designed to supply the replenishment manager with key information to fulfill his/her tactical tasks of evaluating and improving the quality of the replenishment processes.

Business scenarios (how the solution can be used)

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There are two main scenarios that are covered with SAP Forecasting and Replenishment: Forecasting and replenishment for stores Forecasting and replenishment for distribution centers Both scenarios cover the process from receiving the necessary input data (such as master data, open orders, inventory data) to forecasting the future demand and calculating the required replenishment quantity. Resulting order proposals will be released (automatically or manually) and transferred to a purchasing system. Important information is captured in exceptions that alert the replenishment planner. Analytical data is captured to enable reporting in a data warehouse. The following graphic shows the process flow in the scenarios and the relation between the operational processes and the analytical part.

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Analytical

Operational
Data Update (e.g. sales data, inventory, open orders) Inbound Interface Auto-Replenishment (Forecast and Demand Calculation)

Order Proposal Release / Manual Processing / Exceptions

Extraction from SAP Forecasting and Replenishment Standard Extractor Multidimensional Analysis: Inventory Levels Forecast Quality Stability of the Solution Manual Interaction

Analytical Data Collection

Released Order Propsals

R/3 Retail 3rd Party

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9.2.4 GTM Integrated Risk Management
Abstract of the Business Solution Risk Management Risk Management in GTM focuses on the financial aspects of currency and commodity hedging and the overall profit-loss evaluation of trades. Currency risks For currency risks the tight integration and automation between logistics and treasury makes sure that all currency related risks are kept under full control. The omission of manual process steps drastically reduces the risk because a hedge position is created automatically and always kept up to date even when quantities, values or deadlines are changed in logistics. Furthermore this integration allows to run the treasury application in another company code or even in another system. Commodity risks For commodity risks hedge positions are not generated automatically, because this is not a common process in the industry. However, the commodity related reporting in BW allows monitoring instantly the balance between commodity risk exposure in logistics and commodity risk hedging in treasury. It is up to the treasurer to accept a risk without hedging or to hedge it with a counter position. Typically the adoption to the very company individual aspects of commodity risk this requires at least some additional effort. In short, main focus has been on transparency of commodity risks and on a foundation for company specific implementations. Profit-Loss analysis In profit-loss analysis main focus is on a very detailed summary examination of trade related profits and losses at the earliest possible point in time. Usually profits and losses are examined at the end of financial periods and quite independent from individual trades. This exposes the risk that trade segments which are no longer profitable are identified much too late or losses are hidden in large anonymous amount of expenses. Besides a complete examination of revenues and cost of goods sold the expenses which are part of the trading contract are extremely important. Expense management in the trading contract allows to plan expenses in logistics from the creation of a trading contract onward and to monitor at all stages the actual expenses versus the planned expenses. In short, profit loss analysis establish an early warning system which allows to adjust the 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 77 of 121

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company strategy much quicker as before. Position Management The main goal of Positions Management in Global Trade Management (GTM) is to enable and improve the transparency and visibility of the trade process. The solution enables it to monitor the whole trade process over all business steps and to evaluate the profit or loss of the business. Position Management is as well tightly linked to Risk Management, because long or short positions expose several risks: Short positions result in the incapability to deliver which may result in lost customers or in higher replenishment costs due to raising market values Long positions result in the risk that products held on stock get spoiled, loose value due to a falling market values or get out of fashion.

Description of the (new) BW Business Content With BI Content 3.3. SAP delivered a scenario to monitor the trading contracts from GTM (Global Trade Management) in BW. Extractor 2LIS_46_SCL for transferring data from R/3 to SAP Business Information Warehouse With BI Content 3.5.2 SAP delivers new scenarios which enables traders to monitor the whole trading process in GTM. Position Management: long Short analysis and Profit / Loss analysis Extractor 2LIS_46_GTM for transferring data from each document in the trading process including expense documents from R/3 to SAP Business Information Warehouse Predefined Data Models, including 3 ODS objects, collecting data about all data of the trading process including expense documents. These ODS-objects enable the evaluation of profits or losses of trades and the long short analysis. The scenario covers the trade process from the creation of trading contracts and follow on documents on purchase and/or sales side and enables to monitor the whole logistic process. For this, predefined queries are delivered, which provide information about the open material quantity on purchase and sales side. 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 78 of 121

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Risk Analysis Risk Management: currency hedging, commodity hedging Extractor 2LIS_46_HED for transferring hedging data from a trading contract from R/3 to SAP Business Information Warehouse Predefined Data Models, including 1 ODS objects, collecting data about all data for commodity risk analysis. This ODS-object enables the evaluation for commodity risks. The scenario covers the hedging part of trading contracts. The hedging data can be created via a BADI interface during the creation of the trading contract and are transferred to BW. Here the hedging data can be analyzed for different selection criteria (f.e. risk material). For this, predefined queries are delivered. Currency Hedging Extractor 2LIS_46_CFM for transferring data for currency hedging from a trading contract from R/3 to SAP Business Information Warehouse Predefined Data Models, including 1 ODS objects, collecting data about all data for forward transactions . This ODS-object enables the evaluation for forward transactions. The scenario covers the hedging part of trading contracts for currencies. The data has to be created via a BADI during creation of trading contracts in R/3. After this the data will be transferred to BW. Here the data can be analyzed concerning different selection criteria. For this, predefined queries are delivered.

Main business benefit / main question answered with the (improved/enhanced) solution The Long/ Short analysis is designed for traders, who must to know the open quantity on sales- and purchase side for open items: Reduces inventory costs this leads to a better control of the logistic process pre Reduces costs as a result of the ability to assign resources where they can most effectively handle demand. Enhances operating efficiency, because it shows possibilities to associate purchase and sales sided demands With Profit / Loss analysis the management and traders can evaluate the profit or loss of trades in planned figures (from the trading contract) and in actual figures (deviated from the billing document and the invoices for costs of good sold & expenses). This leads to a 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 79 of 121

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greater transparency. The currency hedging and the commodity risk analysis enable to combine financial aspects with the logistic trade process. This information is important for the financial department and helps to control the hedging part for the trades. With P/ L the management and traders can evaluate the profit or loss of deals in plan figures (planned in the trading contract) and in real figures (deviated from the billing document and the invoices of the logistic process). This leads to a greater transparency. The currency hedging and the commodity risk analysis enables to combine financial aspects with the logistic trade process. This information is important for the FI-department and helps to control the hedging part for the trades.

Business scenarios (how the solution can be used) Although SAP provides a large set of Risk Management components they are not consistently integrated into logistics.

The main focus of Integrated Risk Management is to Integrate Risk Management solutions which are available in Logistics and Financials. Integration means that configuration, master data maintenance and finally the execution of the risk management solution are combined in one place, the Trading Contract. Furthermore the integration makes sure that changes in Logistics, for example changes of quantities, values and deadlines are recognized immediately in financials and do not generate a Risk Management gap. Enhance Risk Management solutions with risks not covered previously, for example commodity risk. The Commodity Risk Analysis makes the risk related to fluctuating prices of commodities transparent and allows the treasurer to trigger countermeasures.

Sales and Purchase orders are processed in the trading contract and automatically initiate a currency hedging in treasury in order to cover exchange rate fluctuations. The extraction of commodity long / short positions to BI makes sure that long / short risks are identified at the earliest possible stage.

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9.3 Utilities
9.3.1 Business Process Analysis for Utilities
Abstract of the Business Solution The implementations of SAP Solutions like mySAP Utilities produced some changes to running processes. However, in the majority of cases the software was adjusted to support existing processes. Improving processes and thus raising ROI and TCO becomes more important in the future deregulated and competitive energy market. Tools that enable the utilities to measure and analyze their processes become more important than ever before. Process management is the hot topic for the future in the utilities.

Description of the (new) BW Business Content SAP delivers predefined info providers that are ready-to-go and represent the main processes of IS-U/CCS. In addition the delivered reports correspond to the most important market requirements and enable operative reporting as well as very strategic analysis. The delivered extractors are based on delta technique to improve loading performance and limit extraction data volume. The Predefined Data Models include: 19 ODS objects that collect data about dialog and batch processes in meter reading, billing, invoicing, and in customer service. 7 Info Cubes that enable the evaluation of the process data on a cumulated and historical level.

Main business benefit / main question answered with the (improved/enhanced) solution The business process analysis for utilities adds business value because it Enables the measurement and evaluation of the main back and front office processes within the mySAP Utilities. Enables reporting on erroneous and successful processes that have been handled in dialog or batch, to find critical areas and to improve quality. 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 81 of 121

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Enables analyzing the time-consuming, manual processes like corrections or reversals on a cumulated level and to compare with other key figures. This is important in identifying correlations between the different business process areas and in optimizing some of these processes.

Business scenarios (how the solution can be used) This content supports the administrator of the operative system as well as the middle and top management in analyzing and managing the operative processes of mySAP Utilities.

9.3.2 Device and Energy Data Management Content


Abstract of the Business Solution Energy Data Management (EDM) is a key functional area of mySAP Utilities. It enables utility companies to manage all energy data. EDM enables companies to manage its meter and device data. Bringing the master data of the EDM to BW enables utility companies to use master data reporting for business data, such as business partner, contract and technical data, such as meter, register, and point of delivery. Combining technical and business data in one reporting environment and defining flexible reports on this data becomes important for the different roles of employees in utility companies.

Description of the (new) BW Business Content SAP delivers predefined info providers that are ready-to-go and represent the main master data of the energy data management. The delivered extractors are based on delta technique to improve loading performance and limit extraction data volume. The predefined data models include: 7 ODS objects that identify the dependencies between different master data in the EDM such as register to device, register to installation (for billing relevant dependencies) and device to device (e.g. transformer to meter). These ODS objects can be used in InfoSets for reporting purposes. 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 82 of 121

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3 master data objects that hold device information and enable usage in InfoSets.

Main business benefit / main question answered with the (improved/enhanced) solution Integrating Energy Data Management master data in BW adds business value because it Enables master data reporting in business and technical terms, beginning with the business partner through to the meter. It also links technical and billing-relevant data. Enables reporting on master data without impacting the performance in the operating system. This is very important because the master data tables in mySAP Utilities get very large.

Business scenarios (how the solution can be used) This content allows you to define InfoSets for numerous combinations of utilities master data and thus enables flexible reporting for the different requirements of utilities departments.

9.3.3 Installation Facts


Abstract of the Business Solution The installation facts in mySAP Utilities mainly represent customer agreements. Installation facts could also be used within billing. But this is only really useful if the agreement affects billing. More often, these agreements are just for information purposes. The customer agreements are required in several legal and marketing relevant reports.

Description of the (new) BW Business Content SAP delivers predefined info providers that are ready-to-go. But no standard reports could be delivered because the customer requirements were too heterogeneous. The delivered extractors are based on delta technique to improve loading performance and limit data volume. The predefined data models include: 2 ODS objects that collect data about installation facts and reference values. Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 83 of 121

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Main business benefit / main question answered with the (improved/enhanced) solution Installation facts reporting adds business value because it Allows you to find customers with special agreements Enables reporting on installation facts without impacting the performance in the operating system. This is very important because the fact table in mySAP Utilities can get very large.

Business scenarios (how the solution can be used) As well as being used for legal reporting, this content can be used for marketing relevant reports.

9.3.4 Meter Reading Documents


Abstract of the Business Solution The meter reading documents in mySAP Utilities mainly contain reading-relevant information. Analyzing this data enables employees to determine the reading accuracy in terms of the current and historical situation. The meter reading data is needed in several operative and strategic reports.

Description of the (new) BW Business Content SAP delivers predefined info providers that are ready-to-go. In addition, the delivered reports correspond to current market requirements and enable operative reporting as well as strategic analysis. The delivered extractors are based on the delta technique to improve loading performance and limit extraction data volume. The predefined data models include: 3 ODS objects that collect data about meter readings, reading reasons, and billing orders. 1 InfoCube that enables the evaluation of the meter reading on a cumulated and historical level.

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2 InfoSets that enable the evaluation of these three ODS objects as joined conditions.

Main business benefit / main question answered with the (improved/enhanced) solution Meter reading reporting adds business value because it Enables the evaluation of current reading data on a granular and cumulated level. Enables reporting on reading data without impacting the performance in the operating system. This is very important because the reading tables in mySAP Utilities get very large. Allows you to find correlations between reading accuracy and e.g. reader, season, and other data within the reading ODS.

Business scenarios (how the solution can be used) This content supports operative, daily reporting but also strategic, monthly or weekly analysis.

9.3.5 Analytics for new role Sales Manager Utilities


Abstract of the Business Solution The sales manager role is a key role in CRM sales. The sales manager is supposed to monitor and control the sales activities of his sales unit. In order to achieve this goal, he has to have some important sales analytics functionality at his hands. Generic CRM already provided this role in earlier releases. However, only parts of it can be adopted for utilities as the utilities sales process involves utility-specific quotations and contracts. The new content is intended to close industry-specific gaps in the generic CRM functionality.

Description of the (new) BW Business Content SAP delivers predefined info providers for the following analytic functionality: Sales pipeline analysis by utility contracts, utility quotations and opportunities Sales funnel analysis by utility quotations and opportunities Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 85 of 121

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Plan/actual comparisons of contribution margins from a sales manager perspective Top-N-analysis of utility contracts and utility quotations

In addition, Web templates are delivered for incorporating the most important queries into a new portal role Sales Manager Utilities. The predefined data models include: 1 MultiProvider for sales pipeline and funnel analysis 1 transactional InfoCube for utility-specific opportunity planning 2 basis InfoCubes for pipeline analysis

Main business benefit / main question answered with the (improved/enhanced) solution The new solution helps the sales manager with: Planning and forecasting future revenues of his sales unit by means of pipeline analyses Optimizing the sales cycle by means of funnel analysis Monitoring the performance of his sales unit by means of plan/actual comparisons Focusing on the most important contracts and quotations by means of top-Nanalysis

Business scenarios (how the solution can be used) This content is an integrated part of the CRM scenario Sales Management for Commercial and Industrial Customers. It forms the basis for the new role Sales Manager Utilities, which will be part of CRM 2004 Industry-Add-On for Service Industries. This role reuses parts of the generic CRM role Sales Manager and the utility-specific role Key Account Manager Utilities.

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9.4 Consumer Products


9.4.1 Enhancements on CP BW Planning for Key Accounts
Abstract of the Business Solution Trade Promotion Management (TPM) is an existing part of the account planning business process, namely the promotion planning. It is available with CRM Release 4.0. BW Planning for Key Accounts allows to plan the non-promoted sales for an account, incorporating results from promotion planning into one total plan. Planning for Key Accounts should enable account managers not only to plan their non-promoted sales, but also to have a total forecast on the planned sales with their accounts. In BW Planning for Key Accounts the Account Manager (AM) will be able to plan his regular sales volume as well as regular discounts. He will also have the possibility to plan other account related costs like listing fees. The planned promotion volume and the promotional costs will be aggregated from the promotions into the account plan, so that the AM will see a total volume forecast and the corresponding promotional and non-promotional costs. Volumes and spends are actively planned figures in this planning approach, but they are not the only planning parameters that have to be considered in the planning process. Depending on these two planning drivers revenue and contribution margin will change. If the AM isnt pleased with the plan revenue/margin he might have to adjust his volume/spending plan. In the contribution margin scheme the revenue will be adjusted by subtracting the different spends and costs (e.g. revenue less trade). Therefore the AM will get a sophisticated picture of his plan revenue (gross, net, net-net) and the related contribution margins.

Description of the (new) BW Business Content The SAP Business Information Warehouse part contains: Planning Folder which contain the layouts Planning Levels and Layouts containing the new planning content Planning Functions referring to new planning content

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Use of exits to integrate the different data into the layouts Extension of 1 Infoobject for the transfer of actual data Change of the update rule of the infoobject in the cube

Main business benefit / main question answered with the (improved/enhanced) solution BW Planning for Key Accounts adds solid, bottom-line business value because it: Reduces inventory levels due to improved accuracy of volume planning Reduces out-of-stock situations due to better volume forecasts Gives more stability for procurement and production planning due to more precise account planning Shows account manager implications from volume planning on revenue and profit immediately Allows better cost control of account related plan costs due to presentation at one glance. Allows higher planning efficiency and effectiveness through more holistic account planning (total volume forecast = promoted + non promoted sales) Allows integration in multi-tier planning (strategic and tactical level) with topdown data distribution and bottom-up data aggregation Allows target-oriented planning Allows transparent planning through central, consistent, storage of planning data Reduces manual planning effort through automatic planning functions Allows flexible and close to market development planning via rolling sales forecasting Reduces manual administrative work Reduces costs. Systematically delivered integration across solution components reduces ongoing cost of connecting multiple systems and managing multiple data sets

The main benefit of BW Planning for Key Accounts is the possibility to plan regular sales (non-promoted), integrating at the same time results from CRM promotion planning into the BW account plan. That way account managers gain a complete picture of the total business with their accounts, when doing annual and rolling forecast planning.

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Business scenarios (how the solution can be used) This business content is suitable for CP Manufacturers, which do promoted and nonpromoted volume planning for their accounts. BW Planning for Key Accounts is designed for CP Manufacturers that use SAP Trade Promotion Management.

9.4.2 Dimension value conversion and AFS Season Reporting


Abstract of the Business Solution Dimension value conversion enables you to display the AFS grid values determined in the system in different ways, so it changes the display behaviour of grid values. This enables the system to show country-dependent characteristic values for a given material (e.g. such as different shoe sizes for German, Italy, and the United States). For example, European mens shoe size 41 equals US shoe size 8. With the new BI content the conversion figures will be transferred to BI and are available for reporting. To be able to analyze which season, collection and theme is assigned to which material the necessary season reporting was enhanced. Information out of the AFS table J_3AMSEA is extracted to the SAP BW and can be used for reporting purposes.

Description of the (new) BW Business Content The delivered enhancement of the AFS Business Content enables a reporting for AFSspecific values connected with the elementary field Size. The user can display now size values in his/her country-specific way. For the reporting of seasons, collections and themes connected with materials new objects will also be delivered. Extractors for transferring conversion data from AFS to SAP Business Information Warehouse Predefined Data Models, including 4 InfoSources, transfering conversion and season data 1 ODS Object, enabling the season reporting 14 characteristics

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9.5 Financial Services


9.5.1 Bank Analyzer Basel II
Abstract of the Business Solution With Bank Analyzer, IBU Financial Services offers a new suite of analytical applications tailored to match the banking industrys need for an integrated back office solution. Bank Analyzer consists of a common data layer the Financial Database which provides multiple analyzers with data. Some of the challenges the banking industry faces today are the new risk calculation, risk controlling and disclosure practices as demanded by the Basel II consolidation paper. The Bank Analyzer helps banks overcome these challenges, with business content providing the reports demanded by pillar 3 (Disclosure and Reporting) of the consolidation paper. The overall scenario includes the new features: OLTP extractor configuration and generation to flexibly combine and transfer results of the Basel II calculation process (Result Data Base), the Historical Data Base (HDB) and the Financial Data Base (FDB) to the SAP Business Information Warehouse complete data staging process including InfoSource and update rules ODS-based line item reporting MultiProvider-based analytical reporting ready-to-run queries satisfying the disclosure specifications of the SAP Basel II Solution 3.0

Description of the (new) BW Business Content SAP delivers ready-to-run reports including the complete data model for reporting and the staging process, the latter supported by the OLTP extractor shipped with the Bank Analyzer 3.0 system. The following reports are provided: 1. Distribution of Credit Items 2. Geographic Distribution

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3. Distribution by Sector/Counterparty Category 4. Maturity Distribution 5. Portfolio Report 6. LGD Results 7. EAD Results 8. Risk Mitigation Effects 9. Non-Performing Credit Items 10. Value Adjustments, Revenues, Depreciation In this Content Release we will deliver five new risk reports. These new risk reports cover the Basel II requirements for retail banking.

1. 2. 3. 4. 5.

EL for each EL band (expected loss) Credit items for each Basel II approach Outstanding items per risk category Default probability for retail segments Comparison between expected and actual loss

The MultiProvider 0BADRMC01 combines data from the following two Info cubes and makes it available for reporting: Basel II: Disclosure & Reporting InfoCube Counter Party Risk (0BADR_C01) Basel II: Disclosure & Reporting InfoCube Issuer Risk (0BADR_C02) The scenario is rounded off by the ODS-objects 0BADRDS01 / 0BADRDS02, which may be used for both detailed line item reporting on financial transaction level and as a possible source for drill-down navigation. The ODS-object contains the necessary information to allow for drill-through scenarios to the Bank Analyzer OLTP system. The BW Business Content may be seen as integral part of the full Basel II disclosure and reporting process, which originates in the Bank Analyzer OLTP system: The extractor reads in, merges and transports results from the calculation process (RDB), the Historical Data Base (HDB) and the Financial Data Base (FDB) of the Bank Analyzer. The data can be staged using the pre-defined InfoSource.

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Main business benefit / main question answered with the (improved/enhanced) solution The Bank Analyzer Basel II disclosure and reporting business content has been set up following the Basel II regulations (pillar 3). The business content shortens implementation time and effort of the BW reporting considerably by providing ready-to-run queries, a fully developed data model and close integration with the Bank Analyzer OLTP processes. Reports on high aggregation level satisfy the disclosure and reporting requirements determined by management and supervisory authorities. The business content can easily be enhanced to meet extended requirements for internal reporting using freely definable drill-down paths. The Bank Analyzer Basel II solution including the data extraction process can be extended with freely definable customer reporting criteria and key figures.

Business scenarios The following Basel II process shows the data flow for Disclosure and Reporting in the SAP Bank Analyzer Core and SAP BW:

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Reports
OLAP Processor

B W
Update Update

Update Update

S E R V E R

Operational Data Store Operational Data Store


Transfer Transfer
Transfer Rules Transfer Rules Transfer Rules Transfer Rules

Transfer Transfer

InfoSources
PSA PSA

Data Extraction
HDB FDB RDB

Bank Analyzer Core

Non SAP

Input Layer

Operational Systems Operational Systems


Bank Analyzer calculates key figures relevant for Basel II and stores pre-calculated and historic results in the Historical Data Base (HDB). The calculation results and the historical data may be merged and transferred to the SAP Business Information Warehouse, where they can be analysed on financial transaction level or higher.

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Example The following example illustrates the report Geographic Distribution of Credit Items. The underlying transaction includes a loan with an annual repayment amounting to EUR 1 million to a company headquartered in Germany, which was valued on 06/01/2004. Step 1: The transaction data for the loan is entered, processed and stored in the banks own operational systems. Step 2: The necessary transaction data (for example: exposure, collaterals, guarantees and maturity) for the loan is transferred to the FDB. Step 3: The costing objects for the loan are determined during the costing process, which reads the input data (Step 2) from the FDB. The results - EAD (exposure at default), LGD (loss given default), PD (probability of default) and others - are stored in the Result Data Base (RDB). Step 4: The calculation results (Step 3) may be merged with other information in the data extraction process and analysed in the Business Information Warehouse.

9.6 Healthcare
9.6.1 Redesign and Enhancement of Healthcare Business Content
Abstract of the Business Solution The solution SAP for Healthcare supports the patient processes in hospitals. Furthermore, it combines these processes with Business Management Information. BW helps to achieve these goals by supporting flexible reporting and combining information from the above-mentioned areas.

Description of the (new) BW Business Content The aims of the Healthcare Business Content for BI Content 3.5.2 Add-On are: Provision of country-specific content Enable delta and cancellation management of the extraction Redesign of healthcare-specific InfoProviders 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 94 of 121

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Daily Analyses. 1. Provision of Country-Specific Content The development of country-specific healthcare content facilitates the use of the content for customers of a given country, since the objects have country-specific instances and are grouped together in an InfoArea. Only the cross-country and country-specific objects need to be activated in the customer project; objects of other country versions are not considered. For BI Content Add-On 3.5.2, the part of the healthcare content pertaining to the patient classification systems (PCS) (G-DRGs in Germany and LDFs in Austria) has been made country specific. Predefined country-specific key figures, characteristics, InfoProviders and reports are delivered. The content structure has been redefined accordingly, and now contains the following InfoAreas for the country specifics: Healthcare country version Germany (0IS_HC_DE) Germany-specific characteristics, key figures and InfoProviders (G-DRG cube, for example) Healthcare country version Austria (0IS_HC_AT) Austria-specific characteristics, key figures and InfoProviders (LDF cube, for example) Healthcare (generic) (0IS_HC_GEN) Generic characteristics, key figures and InfoProviders for countries that do not have an official SAP Patient Management country version. To avoid a post-run update of information from different InfoProviders, many navigation attributes have now been added particularly to the central object "Case" that was first delivered as a master data InfoProvider for BI Content 3.2 Add-On. These attributes are both cross-country and country-specific (DRG principal diagnosis, LDF points, and so on). All the navigation attributes of the case are activated in the cross-country cubes (such as diagnoses). To enable a country-specific view of the attributes of the case here, MultiCubes (MultiCube "Diagnoses" for Germany, for example) are delivered, in which only the case attributes that are relevant for the country in question are activated. SAP recommends to check which attributes are actually required and to deactivate those that are not necessary in the customer project.

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New roles are provided to facilitate activating the general and country-specific content. The composite roles provided for the various countries contain country-specific single roles and, where required, a general single role that ensures that all of the necessary general content is also activated. The following new roles are delivered: Composite Role Healthcare roles Germany Single Roles Hospital CEO (DE) Hospital Cost Accountant (DE) Coding Director (DE) Hospital Pharmacist (DE) Healthcare roles Austria Healthcare roles generic Hospital Cost Accountant (AT) Hospital Generic

2. Enable Delta and Cancellation Management of the Extraction Up to now, the main part of the data upload from SAP Patient Management (IS-H) into the SAP Business Information Warehouse (SAP BW) was performed using the Executive Information System (EC-EIS) interface. This, however, did not enable delta management, nor did it provide an easy-to-handle content structure. For these reasons, for SAP Patient Management 4.72 / BI Content 3.5.2 Add-On the EC-EIS interface has now been replaced and delta management at data upload enabled. Delta management in the OLTP system: Time stamp as application log Whenever an object is modified (i.e. create, change, cancel), SAP Patient Management writes a time stamp in the database. The case is the leading object, in whose time stamp the case-related changes and the changes to the dependent objects are recorded. Transfer table as SAP BW log Whenever the leading object is transferred into BW, the date/time is recorded in a separate transfer table. The table contains the institution and case number as keys and the transfer date/time as an attribute. 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 96 of 121

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Delta management in the BW system: Application of the leading object concept The case of the dependent object must exist in SAP BW in order for the dependent object to be loaded. Deltas of the dependent object can only be loaded up to the time at which the case was last uploaded. Dependent objects are, for example, diagnoses, procedures, or services. Loading process For each object, an initial load (Delta Init) has to be triggered for which objectspecific selection criteria can be selected. The selection criteria of the case are inherited to the dependent objects (e.g. institution and case number) and cannot be specified as additional selection criteria of the dependent object. All subsequent loading processes for this object are performed as delta loading processes in which additional selection criteria cannot be specified, but the init selection(s) and the changes that have occurred in the meantime are taken into account. A number of objects do not have temporally delimited data in SAP Patient Management (for example, if the case has still to be discharged, an extended service for the last movement does not have a valid-to date, but a high date). Each time the object is loaded into SAP BW, this data is provided again and is delimited to the loading date, so as to permit a daily analysis.

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3. Redesign of Healthcare-Specific InfoProviders The implementation of delta management in the Healthcare Business Content is based on a delta-enabled extraction of the data from the source system. For IS-H 4.72 / BI Content 3.5.2 Add-On, all DataSources and the dependent objects (InfoProviders, Queries, and so on) have thus been redesigned. The content delivered up to BI Content 3.5.1 Add-On remains unchanged for existing customers and in parallel a delta-enabled content, from extraction to queries, was redesigned. This now comprises the following InfoAreas: Healthcare (to 3.5.1) (0HC_ISH) Characteristics, key figures and InfoProviders that are valid to BI Content 3.5.1 AddOn and are deleted after two follow-on releases. Healthcare general (0HC_ISH_ALL) Characteristics, key figures and InfoProviders that can be used independently of a country version and are thus general. Healthcare country version Germany (0IS_HC_DE) Germany-specific characteristics, key figures and InfoProviders (G-DRG cube, for example) Healthcare country version Austria (0IS_HC_AT) Austria-specific characteristics, key figures and InfoProviders (LDF-cube, for example) Healthcare (generic) (0IS_HC) Generic characteristics, key figures and InfoProviders for countries that do not have an official SAP Patient Management country version. The following InfoProviders have been redesigned for BI Content 3.5.2 Add-On Occupancy Beds Movements Diagnoses Case-Related Costs Services 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 98 of 121

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Organizational Unit-related Costs Procedures G-DRG (Germany) LDF (Austria)

4. Daily Analyses Up to now, analyses in the areas in which the healthcare data was loaded by means of the EC-EIS interface were only possible in relation to periods. Due to the replacement of the EC-EIS interface by direct extraction and the redesigned healthcare-specific InfoProviders in BW, daily analyses are now also possible for IS-H 472 / BI Content 3.5.2 Add-On.

Main business benefit / main question answered with the (improved/enhanced) solution 1. Provision of Country-Specific Content The implementation of country-specific content provides the following benefits: Predefined model for mapping patient classification systems (G-DRGs for Germany, LDFs for Austria) Country-specific view of content and thus no global view of the key figures and characteristics of all countries Characteristics and key figures with country-specific designation (terminology) and semantics Documentation of the country-specific key figures and characteristics 2. Enablement of Delta and Cancellation Management of the Extraction The avoidance of full uploads by the use of delta management accelerates data upload, since full uploads are generally no longer necessary and only the modified data is uploaded in each case. 3. Redesign of Healthcare-Specific InfoProviders The redesign has enabled the following requirements to be satisfied: Daily update of data into the InfoCubes (services, occupancy, for example)

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Addition of new Germany-specific and Austria-specific objects. 4. Daily Analyses Daily analyses are possible since the period restriction of EC-EIC ceases to exist.

Business scenarios (how the solution can be used) Germany-specific reporting G-DRG figures are the basis for budget negotiation in many German hospitals since 2003. SAP has therefore focused on creating a Germany-specific InfoCube, which has additional key figures and attributes in relation to the old DRG cube.

Austria-specific reporting LDFs are the Austrian counterpart to G-DRG and therefore are of particular interest to hospital cost accountants in this country.

Development framework for SAP country organizations and partners The aim of this release was to create a development framework for SAP country organizations and partners to define their own country-specific implementation of the BW extractors. This has been initiated with the PCS extractor which delivers Germany- and Austria-specific data and also a minimum set of generic data which can be used by any other country. This extractor can be enhanced (under the guidance of the IBU) for a new country version in order to meet country-specific requirements.

9.7 High Tech


9.7.1 Channel Sales Management for High Tech
Abstract of the Business Solution Collaborative Design Opportunity Management is delivered as part of mySAP CRM 4.0 solution under the key capability Channel Management. New BW reports in BW BCT 3.5.2 are delivered to analyze the management of design opportunities at the brand owners end, as well as to provide the status information to the channel partner on design opportunities that it had logged with the brand owner. The new reports include analytics on 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 100 of 121

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planned and actual project revenue, planned and actual design opportunity revenue, gross margin to the channel partner, at project and design opportunity level, and so on. The channel partner relevant reports are to be accessed via the Partner Portal.

Description of the (new) BW Business Content The following new reports are delivered BW BCT 3.5.2: Design Registration Management Report Reports the consolidated data (and its breakup) for a fiscal period to the channel manager. The following information is available in the report: Number of Registrations, Number of Design Wins, Total Planned Registration Revenue, Total Actual POS to Date, Design Win POS to Date, Ship-and-Debit Claims Paid to Date, Distributor Gross Margin, and so on. Existing Design Registration Report Reports the status of all relevant design registrations to a channel partner and Channel Manager. The partner can see only those registrations in which it is involved. The report is accessed on the partner portal. The channel partner/Channel Manager can track: All active, pending and won design opportunities at the levels of: Region Branch Distributors Field Application Engineer Planned Vs. Actual revenue for each design opportunity

Project/Design Registration Revenue Report This report enables the channel manager @ brand owner to analyze the profitability of a design project, as well as that of each design opportunity contained therein. The channel manager can obtain the following: Total planned project revenue Total project POS to date

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Total ship and debit claims paid to date Distributor gross margin Data is rolled up to the project level by summing the individual registrations within the project

Main business benefit / main question answered with the (improved/enhanced) solution These new reports are useful for the brand owner to analyze how well design opportunities are being managed by the organization, which channel partners are able to better convert opportunities into revenues, and what is the profit margin they are making in the process. These analytics will influence future decision making in awarding opportunities to the channel partners and, as well, awarding (or rejecting) ship-and-debit agreement proposals linked to design opportunities. The additional reports enable the channel partner to track the status of the design opportunities that it logged with the brand owner in the self-service mode. This helps create the much desired transparency, cooperation and Win-Win between the brand owner and the channel partner.

Business scenarios (how the solution can be used) The new reports belong to the scenario: Channel Sales Management for High Tech. This scenario is delivered as a part of the key capability: Channel Management in mySAP CRM 4.0

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Collaborative Design Opportunity Management
Brand Owner

SAP CRM Mobile

SAP CRM Server


Maintain and send product catalog with design registration attributes to channel partner Channel Partner creates design registration request System determines field application engineer (FAE)

FAE qualifies opportunity and creates activity for regional distribution manager (RDM)

Regional Distribution Manager approves design opportunity for channel partner Channel Partner reports: Design In First sale/resale to the original equipment manufacturer (OEM) processed System changes status of design opportunity to Design Win

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9.8 Automotive
9.8.1 Channel Management for Automotive
Abstract of the Business Solution The main challenge for Automotive companies is to increase market share and operating profit in a deregulated and dynamic marketplace where the margins in the core business are low and profitable new services such as financing and mobility services are not leveraged enough. Automotive companies must work in collaboration with the dealer network on a business model that delivers an excellence in sales & service processing designed around individual customer needs. Processes need to become more efficient and responsive in order to make the core business more profitable. The first step towards improved efficiency is improved visibility along the distribution chain down to the actual point-of-sales in the dealership.

Description of the BW Business Content SAP delivers enhancements of existing Business Content for the Vehicle Management System (VMS) to enable a tighter integration with CRM vehicle data, to enable transactional reporting for vehicles and to enable the usage of VMS business content in a portal environment. New Extractors New extractors are provided for the Vehicle Management System (OLTP release: from DIMP 4.71, CRT4 on): o Extraction of organizational data (assignment of users to materials and dealers). Extraction of vehicle document links (the ID of sales orders, purchase orders, etc. which contain a vehicle are extracted along with the vehicle ID). Generic extraction of vehicle configuration data / integration with transaction CTBW

Predefined Data Models o ODS Object The existing ODS object for VMS vehicle data was enhanced to carry vehicle document link data.

Info Objects

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The existing info object which contains the links between VMS vehicles and warranty claims was enhanced to carry the link to CRM vehicles A new info object to for organizational VMS data was created

Based on the enhancements of the predefined data models for VMS, example queries are delivered. Additionally, example queries based on already existing predefined data models for CRM and DIMP Warranty are provided. The focus of the queries is to provide business content for the Portal roles Automotive Dealer Manager and Automotive Dealer Network Manager.

Main business benefit / main question answered with the (improved/enhanced) solution The business content add solid, bottom-line business value for automotive manufacturers (OEMs) and National Sales Centers (NSCs) because it: Reduces inventory levels and cost thanks to improved visibility bottlenecks in the distribution chain can be identified and managed appropriately. The package provides greater predictability, reduced uncertainty across the entire network Increases customer loyalty resulting from direct and reliable response to customer needs .The ability to provide customers with accurate updates and commitments combined with short lead times is key for achieving excellence in sales & service processes. Increases collaboration with the dealer netrwork thanks to the ability to offer realtime analytics down to the point-of-sales & service dealers are able to make their business more efficient and to provide accurate and consistent service for their customers. As an OEM you become easy and convenient to do business with. Increases market share, revenues, and profits, with the ability to design the business around customer needs in tight collaboration with the dealer network

The main benefit of integrating vehicles sales & service processes into SAP BW is the increased visibility throughout an OEMs distribution chain. In addition to standard key performance indicators (KPIs) it allows you to monitor the interaction of all partners. These so-called collaboration performance indicators (CPIs) measure how well the different partners collaborate.

Business scenarios (how the solution can be used)

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Vehicle Sales & Distribution

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9.9 Public Sector
9.9.1 Funds Management: Changes of Business Content for BCS
Abstract of the Business Solution The main goal of Funds Management is to enable Public Sector Organizations to prepare, plan and execute their budgets. This means also to provide appropriate information for both everyday work and management decisions. In Addition to generic functions, Funds Management also offers functionality developed due to country-specific requirements. Nevertheless this functionality also can be used from other customers. Two of these functions, the Year of Cash Effectivity (mainly used in Germany and Spain) and Cover Groups (mainly used in Germany and Spain) are now available in the Budget Control System (BCS). SAP Business Information Warehouse therefore provides new Business Content including the Year of Cash Effectivity and Cover Groups.

Description of the (new) BW Business Content Year of Cash Effectivity Due to the availability of Year of Cash Effectivity in BCS several changes have been necessary: DataSources: The extraction structures of various DataSources have been extended about the new field CEFFYEAR_BCS. InfoObjects: New InfoObject 0PU_CEY_BCS available InfoSources: Several Infosources have been extended about the new InfoObject for Year of Cash Effectivity for Budget Values. InfoProvider: Several ODS Objects have been extended about the new InfoObject 0PU_CEY_BCS. Cover Group The new dimension CVRGRP (Cover Group) for availability check has been created for Cover eligibility in BCS. This dimension has to be uploaded into BW as well: DataSources: New DataSource for Texts of Cover Group (0PU_CVRGRP_TEXT). The extraction structures of the DataSource 0PU_IS_PS_44 has been extendend 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 107 of 121

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about the new field RCVRGRP_9 Cover Group. InfoObjects: New InfoObject 0PU_CVRGRP available InfoSource: The communication structure of the InfoSource 0PU_FM_44 Budget for Assigned Funds and Assigned Amount has been extended about the new InfoObject 0PU_CVRGRP Cover group. InfoProvider: The ODS object 0PU_O44 Budget for Assigned Funds and Assigned Amount (BCS) and the InfoCube 0PU_C02 Commitment/Actuals in Fund Management (BCS) have been extended about the new InfoObject 0PU_CVRGRP Cover group. Commitment/Actual Line Items For display of detail of commitment/actual line items a new ODS 0PU_O30 is available. In this ODS line items from all three PSM ODS for commitment/actuals will be uploaded. The commitment/actuals are duplicated in BW than. The customer has the possibility to display a detail of commitment/actuals in a new BW query based on the new ODS or to jump into the OLTP report RFFMEPGAX. InfoProvider: New ODS 0PU_O30 Commitment/Actual in Fund Management Query: New Query 0PSM_O30_Q0001

New fields in FMIOI New fields have been created in the table FMIOI (FM Commitment line items). The fields should be uploaded into BW. The extraction structure and transfer structure have to be extended. Only the fields USNAME (User name) and BLDOCDATE (Budgetary Ledger Document Date) are relevant for BW reporting. DataSources: The extraction structures of various DataSources have been extended about the new fields in FMIOI. InfoObjects: New InfoObject 0PU_BLDATE available InfoSource: The communication structure of the InfoSource 0PU_IS_PS_31 Commitment Line Item in Funds Management has been extended about the InfoObjects for User name and Budgetary Ledger Document Date.

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Main business benefit / main question answered with the (improved/enhanced) solution The changes of business content in BCS provide the possibility to use SAP Business Information Warehouse to report on: Year of Cash Effectivity Cover Groups

In addition it offers a more detailed view on Commitments and Actuals. Altogether the enhancements lead to even more information in Reporting, which supports every user in his daily decisions.

9.9.2

PBC Position Budgeting & Control

Abstract of the Business Solution The main goal of Position Budgeting & Control is to enable Public Sector Organizations to prepare, plan and execute their personnel expenditures. This means also to provide appropriate information for both everyday work and management decisions. In Addition to generic functions, public-sector organizations can more effectively reconcile personnel-related activities with financial management and gain greater visibility and control in both HR and finance departments.

Description of the (new) BW Business Content Role: Composite Role PBC SAP_BW_PBC Contains all tasks of Position Budgeting & Control. Personnel Budget Manager SAP_BW_PBC_001 Within this role all queries concerning Information about Personnel Expenditure Budgeting are summarized. Position Plan Manager SAP_BW_PBC_002 Within this role all queries concerning Information about Position Plan are summarized. 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 109 of 121

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Query: Position Plan, Career Group, Job Title description 0PSM_C41_Q0001 Display Position Plan for Career Group, Pay Scale and Job Title description. Position Overview Org.Unit 0PSM_C41_Q0002 Display Position Plan based on Organizational units. Evaluation possible for Full Time Equivalents grouped by Classification respectively Pay Scale Group Position Plan. Position Plan Civil Servants 0PSM_C41_Q0003 Display Position Plan based on Career Group and Pay Scale Group for civil servants Position Plan Public Employees 0PSM_C41_Q0004 Display Position Plan based on Career Group and Pay Scale Group for Public Employees Position Plan Workers 0PSM_C41_Q0005 Display Position Plan based on Career Group and Pay Scale Group for workers Civil Servant Notes 0PSM_C41_Q0006 Display notes in the position plan based on Pay Scale Groups for Civil Servants Public Employee Notes 0PSM_C41_Q0007 Display notes in the position plan based on Pay Scale Groups for Public Employees Worker Notes 0PSM_C41_Q0008 Display notes in the position plan based on Pay Scale Groups for Workers

InfoCube (also MultiProvider and InfoProvider) Position Plan 0PSM_C41 In this InfoCube all data concerning the position plan are stored: FTE (Full Time Equivalents) FTE previous year FTE used/occupied Reclassified positions 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 110 of 121

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External reclassified positions Delimited positions External delimited positions Lock notes for positions External lock notes for positions DataSource Extraktor for generating the Position Plan in BW 0PSM_PBC_03 Job Title description 0PSM_ADT Text for FTE Limit area 0PSM_AREA_TEXT Extraktor for Text of Career Group 0PSM_LFBG_TEXT InfoSource Position Plan 0PSM_PBC_03 Job Title description 0PSM_ADT Career Group 0PSM_LFBG FTE Limit area 0PSM_AREA

Main business benefit / main question answered with the (improved/enhanced) solution The business content in PBC provide the possibility to use SAP Business Information Warehouse to report on: Position Plan Personnel Expenditure Budgeting Altogether the enhancements lead to even more information in Reporting, which supports every user in his daily decisions and to produce position schedules as enhancement of budget books. 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 111 of 121

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II

BI Planning Content

1 Product Lifecycle Management


1.1 Maintenance Cost Budgeting (MCB)
Abstract of the Business Solution SAP BW (SAP Business Information Warehouse) contains functions for the Budget Planning in Plant Maintenance and Customer Service. The budget planning is a planning application in BW-BPS (Business Planning and Simulation), the planning component of the SAP BW. You can access various data, such as: Actual costs from plant maintenance and service orders Simulated planned costs from task lists Simulated planned costs from maintenance plans

The budget planning can thus be based on a history-based or a zero-based budgeting method. The budgeting method determines the procedure for creating a budget, that is for determining the data basis of a budget planning. For the history-based budgeting method the budget is mainly planned on the basis of historic actual costs from maintenance and service orders. You can also include ad hoc (historic) data via an ad hoc scenario. For the zero-based budgeting method the budget is created on the basis of planned data, in particular on the basis of simulated planned costs. Data from maintenance plans and task lists is used as a basis for this. You can also include ad hoc (zero-based) data via an ad hoc scenario. In plant maintenance, the budgeting method based on data from plans is known as zerobased budgeting. Features: The manager plans the strategic budget for his area and sends a budget proposal to the responsible maintenance planner (top-down budgeting process). The planner plans the budget on the basis of the historic or simulated data and sends it 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 113 of 121

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back to the manager for approval (bottom-up budgeting process). For the budget planning you work in particular with data from the ERP system and assign this data to the responsible maintenance planners on the basis of planning-relevant criteria of the technical objects (for example, cost center, planner group). You use characteristics to define the hierarchy of the planning units (that is, the hierarchy of the manager and maintenance planner), that are involved in the budgeting process. Using the budgeting group

Organizational planning unit within the budgeting process. Using the report group

Subordinate unit to which the planning unit reports directly. The responsible maintenance planner creates a budget proposal mainly at the level of the technical objects for which the planner is responsible. The system supports a distribution of the budget proposal both for individual periods (months) and also for individual cost types.

Technical Objects of the (new) BW Business Content Planning Areas The following planning areas are available in the budget planning for plant maintenance and customer service: Planning area MCB: Make data basis available Technical name 4MCBA001 InfoCube Description The planning area is a MultiArea, through which the data is copied in a structured form from the second (4MCBA002) and third (4MCBA003) planning area into the fourth planning area (4MCBA004). This planning area makes both of the cube copy functions available. 0PM_C01 0PM_C05 0PM_C06 Provides planning layouts and functions for planning the budget. This planning area is the basis for the Web UI.

MCB: Data basis (history-based) MCB: Data basis (zerobased) MCB: Budget planning

4MCBA002 4MCBA003 4MCBA004

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Planning Levels and Global Planning Sequences


Use You can use the structured planning objects to get an overview of where the planning objects appear in the Web UI. You get a function description for planning objects that are not visible in the Web UI. Features MCB: Make data basis available The following planning levels are available in Budget Planning for Plant Maintenance and Customer Service for the planning area MCB: Make Data Basis Available (4MCBA001): Planning Level Technical name 4MCBL030 4MCBL020 Visible in the UI (Whether and Where) No No Description

MCB: Data basis (historybased) MCB: Data basis (zerobased)

Behind both of these planning levels are functions with which the data can be copied into the planning cube for further processing (cube copy function).

MCB: Budget planning


The following planning levels are available in Budget Planning for Plant Maintenance and Customer Service for the planning area MCB: Budget Planning (4MCBA004); the planning objects represent both planning layouts and planning functions: Planning Level Technical name 4MCBL015 4MCBL014 4MCBL009 4MCBL038 4MCBL017 4MCBL001 4MCBL010 4MCBL034 4MCBL036 Yes Yes You can find this planning object in the Web UI in the Manager Scenario. You can find this planning object in the Web UI in the zerobased scenario under Maintenance Plans. Visible in the UI (Whether and Where) Yes Description

Budget specification Total budget proposal (Manager) Total budget proposal (Planner) Manager: Distribution of the budget Manager: Comparison of the budget Maintenance plan: Basis Maintenance plan: Hierarchy Maintenance plan: Periodexact Maintenance plan: Distribute data to periods 2002 SAP AG Neurottstr. 16 D-69190 Walldorf

You can find this planning object in the Web UI in the Total Overview (graphic).

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Task list: Basis Task list: Hierarchy Task list: Period-exact Ad-hoc: Basis (planned) Ad-hoc: Hierarchy (planned) Ad hoc:Period-exact (planned) History-based: Basis History-based: Hierarchy History-based: Period-exact History-Based: Distribute data to periods Ad hoc: Basis (Hist) Ad hoc: Hierarchy (Hist) Ad hoc: Period-exact (Hist) 4MCBL002 4MCBL011 4MCBL003 4MCBL004 4MCBL012 4MCBL005 Yes Yes You can find this planning object in the Web UI in the zerobased scenario under Task Lists. You can find this planning object in the Web UI in the zerobased scenario under Ad hoc (Planned). You can find this planning object in the Web UI in the history-based scenario under HistoryBased. You can find this planning object in the Web UI in the history-based scenario under Ad hoc (Hist.). You can find this planning object in the Web UI in the both scenarios under Functions. This planning object is used in global planning sequences.

4MCBL006 4MCBL013 4MCBL008 4MCBL037 4MCBL044 4MCBL042 4MCBL045

Yes

Yes

General functions

4MCBM021

Yes

Submit for approval: Initial

4MCBL030

Yes

Submit for approval: I Submit for approval: II Reject approval Genehmigen Cost type distribution

4MCBL031 4MCBL032 4MCBL033 4MCBL035 4MCBM036 No No

Global Planning Sequences Global Planning Sequences Technical name Description

Flexibility when distributing the periods: Equally over twelve periods or by reference dates Determine period distribution for the history-based scenario History-Based: Distribute data to periods (STS) 2002 SAP AG Neurottstr. 16 D-69190 Walldorf 4MCBSTS4 The distribution to reference data is provided. To convert, you must change the planning function and the parameter group. Page 116 of 121

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For the status and tracking service (STS) the planning functions refer to the version sent for approval. History-based: Distribute data to periods 4MCBPS02 The distribution to reference data is provided, to convert, you must change the planning function and the parameter group. Here the planning functions refer to the current planning version of the planner in the Web UI. Compilation of functions into corresponding groups Prepare automatic period distribution Total period distribution (STS) 4MCBSTS6 Here all the STS period distribution functions are linked with one another. The planning functions refer to the version sent for approval. Here all the period distribution functions are linked with one another. The planning functions refer to the current planning version of the planner in the Web UI.

Total period distribution

4MCBPS06

Cost type distribution for approved version Cost type distribution 4MCBPS01 All the cost type distribution functions for the approved version are compiled here.

Global planning sequences that are used in the Web UI or in the STS. Submit data for approval Submit for approval: (STS) Submit for approval 4MCBSTS1 4MCBPS03 This sequence contains the period distribution and creates the manager's data. This sequence contains the following functions: A status check, whether the submitting is allowed The period distribution for the Web UI A copy function of the current planner data from the current version into the version sent for approval A create function for the data of the version sent to the manager for approval A function that changes the status Reject approval depending on the planner Reject approval planner 1 (STS) Reject approval 4MCBSTS3 This sequence is supplied empty. If you are using the STS, you must define this global planning sequence yourself. This sequence contains the following functions: A function that sets the check functions to 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 117 of 121

4MCBPS04

SAP BW BCT List for BI Content 3.5.2 Add-On


o.k. A copy function of the version sent for approval into a rejected version A deletion function for the version sent for approval (in relation to manager data) The data is defined in the Web UI through the determination of the corresponding variable. (In the manager scenario, the manager can select the planner for whom he or she rejects the data.) Global planning sequences that are executed from transaction BPS0 or only by the highestlevel manager Last step: Approve everything Approve: Everything (STS) 4MCBSTS2 This sequence copies all the records of all the planners of the version sent for approval into the approved version. Then all the data is available in detailed form. In addition, cost types are automatically distributed for the approved version. Approve: Everything 4MCBPS05 This sequence copies all the records of all the planners of the version sent for approval into the approved version. Then all the data is available in detailed form. In addition, cost types are automatically distributed for the approved version.

Industry Units

2.1 Public Sector


2.1.1 Budget Preparation (BCS) for Public Sector
Abstract of the Business Solution A sample budget preparation run in the Public Sector involves a process flow with a threelevel organizational structure comprising the Chief of Administration, the budget office and the individual departments. Initially, each department submits a budget request, which is then consolidated by the budget office. The Chief of Administration then consolidates the budget plan. Until this point, the model reflects a bottom-up planning approach. The planning done by the Chief of Administration is next consolidated by the budget office and possibly also receives input by the department. At this point, the budget values speci 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 118 of 121

SAP BW BCT List for BI Content 3.5.2 Add-On


fied by the Chief of Administration for a fund, functional area, funded program and grant can no longer be increased, and budget is only distributed to postings made for funds centers and/or commitment items. This scenario corresponds to a top-down planning. This means that the Chief of Administration only carries out planning for the following four account assignment elements: the fund, functional area, funded program and grant. At the level of the budget office, the account assignment element funds center can be used in addition. Finally, the individual department carries out planning for all six account assignment elements (fund, functional area, funded program, grant, funds center and commitment item).

Technical Objects of the (new) BW Business Content Multi-Planning Area 4PSBP12 comprises planning areas 4PSBP11 and 4PSBP13 Planning Areas 4PSBP11 links to InfoCube 0PU_C02 and contains commitments and actuals, as well as budget from Funds Management 4PSBP13 links to InfoCube 0PU_C31, where the new budget values are stored Planning Functions (incl. Planning Level) 4PSBP12: Reset Budget Planning (P. Level: CLEAR)

Delete Commitment/Actual Previous Year (P. Function: DELACT) Delete Budget for Current Year (P. Function: DELBUD) Delete Planned Budget Plan Year (P. Function: DELPLAN) Delete Project of Several Subs. Years (P. Function: DELFCAST )

Budget Planning (P. Level: CREATE )


Copy Commitment/Actual Plan Year (P. Function: PROPOACT) Copy Budget into Plan Year (P. Function: PROPOSAL) Transfer Budget (P. Function: COPYBUD) Transfer Commitment/Actual (P. Function: COPYACT )

4PSBP13 Planning with Year of Cash Effectivity (P. Level: YCE)

Manual Planning (P. Function: 0-MP) Page 119 of 121

2002 SAP AG Neurottstr. 16 D-69190 Walldorf

Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004

SAP BW BCT List for BI Content 3.5.2 Add-On


Planning with Year of Cash Effectivity D (P. Level: YCEDE)

Manual Planning (P. Function: 0-MP)

Administration (P. Level: ADMIN)

Copy from Versions (P. Function: VERSCOPY)

Budget Department (P. Level: BUDOFF)


Delete Budget Department (P. Function: BUDOFFLO) Copy Hist. Act Where Request Value = 0 (P. Function: COPYNE0) Project (P. Function: FORECAST) Copy Actual/Commitment into Plan Year (P. Function: COPYACT) Manual Planning (P. Function: 0-MP)

User department (P. Level: DPTMNT)


Delete Planned Budget Plan Year (P. Function: DPTMNTLO) Manual Planning (P. Function: 0-MP)

Chief of Administration (P. Level: CEO)


Delete Chief of Administration (P. Function: CEODEL) Manual Planning (P. Function: 0-MP)

Planning Folder

BCS : Budget planning Administrator (4PSMBP14) BCS : Budget planning Chief of Administration (4PSMBP13) BCS : Budget planning Budget Department (4PSMBP12) BCS : Budget planning User Department (4PSMBP11)

Transfer Planning Data from BW to OLTP system Prerequisite: The following IMG activities must have been carried out in the Customizing of Funds Management: Define Field Assignments (Budget Control System BCS Budgeting Budget Entry Plan Data Transfer from SAP BW to Budget Control System) Data Transfer: 2002 SAP AG Neurottstr. 16 D-69190 Walldorf Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004 Page 120 of 121

SAP BW BCT List for BI Content 3.5.2 Add-On


In the SAP main menu, select Accounting Public Sector Management Funds Management Budgeting Budget Control System (BCS) Tools Planning

Plan Data Transfer from SAP BW Transfer Plan Data.

2002 SAP AG Neurottstr. 16 D-69190 Walldorf

Title: SAP BI Content 3.5.2 Add-On Business Content List File: PRELBWBCTLIST352ADDON_v5.doc Date: 6/22/2004

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