Banker customer relationship,is just a special contract where a person entrusts valuable items with another person with

an intention that such items shall be retrieved on demand from the keeper by the person who so entrust. Thus the banker is the one who is entrustd with the above mentioned valuable items,whie the person who entrust the items with a view to retrieving it on demand is called the customer. The relationship is thus based on contract.It is based on certain terms and conditons.For instance,the customer has the right to collect his deposit on demand personally or by proxy.The banker too is under obligation to pay, so long the proxy is duly auhorised by the customer It has a semblance of creditor /debtor relationship.Thus the customer is the creditor who has the right of demand on the money from the banker.As long as the banker is keeping the customer items,the banker is indebted to the customer. The elationship is also fiducial.The terms and conditons governing the relationship should not be leaked to a third party,particularly by the banker.Also the items kept should not be released to a third party without due authorisation by the customer. Banker customer relationship,is just a special contract where a person entrusts valuable items with another person with an intention that such items shall be retrieved on demand from the keeper by the person who so entrust. Thus the banker is the one who is entrustd with the above mentioned valuable items,whie the person who entrust the items with a view to retrieving it on demand is called the customer. The relationship is thus based on contract.It is based on certain terms and conditons.For instance,the customer has the right to collect his deposit on demand personally or by proxy.The banker too is under obligation to pay, so long the proxy is duly auhorised by the customer It has a semblance of creditor /debtor relationship.Thus the customer is the creditor who has the right of demand on the money from the banker.As long as the banker is keeping the customer items,the banker is indebted to the customer. The relationship is also fiducial.The terms and conditons governing the relationship should not be leaked to a third party,particularly by the banker.Also the items kept should not be released to a third party without due authorisation by the customer.

Good customer service is all about bringing customers back.” I know this verges on the kind of statement that’s often seen on a sampler. Let your customer talk and show him that you are listening by making the appropriate responses. 2) Don’t make promises unless you WILL keep them. I doubt it. If you’re a good salesperson. (Notice I say “someone”.. “Your new bedroom furniture will be delivered on Tuesday”. 3) Listen to your customers. Get call forwarding. And about sending them away happy – happy enough to pass positive feedback about your business along to others. not what you say. see Phone Answering Tips to Win Business. The same rule applies to client appointments. Hire staff if you need to. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. But make sure that someone is picking up the phone when someone calls your business. Otherwise. don’t say it. Reliability is one of the keys to any good relationship. but unless you can get some of those customers to come back. Can the sales pitches and the product babble. “You will be judged by what you do. such as suggesting how to solve the problem. who may then try the product or service you offer for themselves and in their turn become repeat customers. . make sure it is delivered on Tuesday.Good customer service is the lifeblood of any business. you can sell anything to anyone once. and good customer service is no exception. How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly. But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else.) For more on answering the phone. People who call want to talk to a live person. deadlines. Will keep them. If you say. You can offer promotions and slash prices to bring in as many new customers as you want. etc. Not plan to keep them. Is there anything more exasperating than telling someone what you want or what your problem is and then discovering that that person hasn’t been paying attention and needs to have it explained again? From a customer’s point of view. not a “fake recorded robot”. but providing good customer service IS a simple thing. Or an answering service. your business won’t be profitable for long. all you have to do is ensure that your business consistently does these things: 1) Answer your phone. Think before you give any promise – because nothing annoys customers more than a broken one. If you truly want to have good customer service.

additional information on how to use the product. the proprietor said that he thought he might have one lying around. The local art framer that we use attaches a package of picture hangers to every picture he frames. “It’s in Aisle 3. A small thing. Most importantly. No one likes hearing complaints. or further needs. “You can’t please all the people all the time”. “I don’t know. and knowledgeable.4) Deal with complaints. 5) Be helpful . Maybe not. He found it.even if there’s no immediate profit in it.” 7) Take the extra step. For instance.and position your business to reap the benefits of good customer service. you may be able to please this one person this one time .” Lead the customer to the item. The other day I popped into a local watch shop because I had lost the small piece that clips the pieces of my watch band together. but if you give the complaint your attention. Talk to them about good customer service and what it is (and isn’t) regularly. If you apply these eight simple rules consistently. saying.. so he never has to say. but so-and-so will be back at. Do it yourself or hire someone to train them. Whatever the extra step may be. 8) Throw in something extra. attached it to my watch band – and charged me nothing! Where do you think I’ll go when I need a new watch band or even a new watch? And how many people do you think I’ve told this story to? 6) Train your staff (if you have any) to be ALWAYS helpful. if you want to provide good customer service. take it. Whether it’s a coupon for a future discount. and many of us have developed a reflex shrug.. but people notice when people make an extra effort and will tell other people. And the best part? The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did! . When I explained the problem. or a genuine smile. if someone walks into your store and asks you to help them find something. your business will become known for its good customer service. wait and see if he has questions about it. courteous. but so appreciated. And don’t think that a gesture has to be large to be effective. They may not say so to you. people love to get more than they thought they were getting. don’t just say. give every member of your staff enough information and power to make those small customer-pleasing decisions. Better yet.

the United States Supreme Court (Austen) used these words: "A banker .. how accurate and how simply you can comply with those demands and if you can make all of this look effortless then you will have a winner on your hands. In 1899. And never forget "customer allways comes first and is always right". understanding what your customer wants is vital. but less so today. is a trader who buys money." The essence of excellent customer service is listening attentively. mostly receiving monies on deposit. what really made it all worth a while at the end of the day were the heartfelt thankyou's I got from my customers and ofcourse their appreciation. I worked in the service industry for about four years and while the job demands the very best of your patience. answering confidently and the ability of assuring your customers that they come absolutely first. "The first business of a banker is not to lend money to others. or money and debts.. by creating other debts. a dealer in money. or. He is an intermediate party between the borrower and the lender. Historically. which he does with his credit . Once you have understood his or her needs or request then it all depends on how fast. paying interest on those deposits.exchanging for a debt payable in the future one payable on demand. but to collect money from others. and extending loans of those monies to third-paryies at a higher rate of interest. . He borrows of one party and lends to another.Banker An individual who is engaged in the business of banking. The difference between good customer service and excellent customer service lies in catching the pulse of your customer. more properly. "A banker (is) a dealer in capital. private persons or partnerships could carry on the business of a bank.

Banker and Customer Relationship o The relationship between the banker and customer is very important. o He is an intermediate party between the borrower and the lender. Banker and Customer Relationship 2. 5. 8. 9.  General Relationship  Special Relationship 7. He borrows from one party and lends to another.  One should have an account with the bank. 3. o Banking has been defined as “Accepting for the purpose of lending or investment of deposits of money from the public. o The position is reversed if the customer is advanced loan then the banker becomes creditors and the customer is debtors. it seems necessary that the two terms banker and customer are made clear. What is the meaning of a Customer? o A customer is a person who maintains an account with the bank. Banker and Customer Relationship o The relationship between the banker and customer is very important. order or otherwise. Both serve the society to grow and the economy to expand. the bank then is the debtor and the customer is the creditor. It is generally studied under the following two heads. draft. o Before we discuss the relationship between the banker and the customer.Banker And Customer Relationship 1. repayable on demand or otherwise and withdrawals by check. without taking into consideration the duration and frequency of operation of his account. . o To constitute a customer of the bank. 4.  One should deal with the bank without consideration of the duration and frequency of operation of his account. 6.  One should deal with the bank in its nature of regular banking business. o When customer deposits money with a bank. o The customer expects from the bank that  His money will be kept safe by the bank  It will be returned on demand within business hours  The money will be intact and safe and will give some thing by the way of return (interest). What is the meaning of Banker? o A banker is a dealer in capital or more properly a dealer in money. General Relationship o Debtor and Creditor: o The true relationship between banker and customer is primarily of a debtor and creditor.

o The customer (principal) deposits checks. Executer. 13. o The main rights and duties of a customer towards the banker in brief are as under: . o When a customer pledges a specific immovable property with the bank as security for advance. o The bank (bailee) charges a very small amount as service charges for safe custody of the valuables from his customer (bailer). Pawner and Pawnee: o When a customer Pledge goods and documents as security for an advance he then become Pawner (Pledger) and the bank becomes the pawnee (pledgee). guarantor o The bank also acts as executor. drafts. Bank as a trustee o The bank act as a trustee for his customer in those cases where he accept securities and other valuables for safe custody. o In such a case the customer is the Bailer and the bank is bailee. securities for safe custody. o In such cases the customer continues to be the owner of the valuables deposited with the bank. 12.10. A bank may accept the valuables of his customer such as jewellary. documents. o RIGHTS AND DUTIES OF THE o CUSTOMER TOWARDS THE BANKER 18. o The pledged goods are to be returned intact to the pawner after the debt is repaid by him. attorney. o When the bank performs such agency services. the customer becomes mortgager and banker is the mortagee. 15. he becomes an agent of his customer. 11. 17. installments of loans etc on his behalf. pay insurance premium. o He also gives written instructions to the bank to purchase securities. o This relationship between the bank and the customer as bailee and bailer started from the days of earlier goldsmiths. Mortgager and Mortgagee relationship: o Mortgage is the transfer of an interest in specific immovable property for the purpose of securing the payment of money advanced or to be advanced by way of loan. 16. attorney and guarantor for his customer. dividends for collection with the bank. Special Relationship o Principal and agent: o The special relationship between the customer and the banker is that of principal and agent. Bailer and Bailment relationship o A bailment is the delivery of goods in trust. 14.

21. insurance premium etc.  If a customer find any forgery in the amounts of the check issued by him. Duties of a customer  It is the duty of the customer to present checks and other negotiable instruments during the business hour of the bank. 26. It should then immediately be reported to the bank. 20.  A customer has the right to receive statement of accounts from the bank.  A customer must keep the check books issued by the bank in safe custody. To honor a customer’s check: o The banker is to honor the check of the customers provided the check are:  Properly drawn  The customer has balance to his credit  The loan contract has been signed  There is no legal bar or restriction attaching to the customer’s funds. library.  A customer has the right to sue the bank for compensation of a wrongful dishonor of his check. it is the duty of the customer to report the matter immediately to the bank.  A customer should fill the check with utmost care. 25. 22. o .  The instruments of credit should be presented by the customer with in due time from their dates of issue. 19. Secrecy of the customer’s account o The bank owes a contractual duty not to disclose the customer’s financial position without his consent. o Duties or obligations of a banker towards the customer 24. Standing orders o It is the duty of the bank to abide by the standing orders of the customers in making periodical payments on his behalf such as club. 27.  When a banker is required to give evidence in the court. o However the obligation of secrecy is not considered essential on the following occasions. o RIGHTS AND DUTIES OF THE o BANKER TOWARDS THE CUSTOMER 23.Rights of a customer:  A customer who has deposited money can draw check on his account up to the extent of his credit balance or according to overdrawing limit sanctioned by the bank. In case of theft or loss.  A customer has a right to sue and demand compensation if the bank fails to maintain the secrecy of his account.

Rights of a banker  Right to set off:  It is a right of the banker to adjust his outstanding loans in the name of the customer from his credit balance of any of the accounts he is maintaining with the bank. trustee etc.  When there are clear proofs of treason to the state  When a consent is given by the customer to provide information for the preparation of balance sheet. 30. 29. 31. Garnishee order (order of the court) o It is the duty of the banker to abide by the order of the court (garnishee order) and attached the funds of the customer to the creditors who has obtained the order in his favor. Right to lien  A banker has the right to retain the property belonging to the customer until the debt due from him has been paid. 28.  . Right to charge interest. commission etc  It is the right of the banker to charge interest commission etc according to the rates for the services the banker has rendered to the customer as agent.When there is national emergency and disclosure is essential in the public interest.

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