The last time that technology had a major impact in helping banks service their customers was with

the introduction of the Internet banking. Internet Banking he lped give the customer's anytime access to their banks. Customer's could check o ut their account details, get their bank statements, perform transactions like t ransferring money to other accounts and pay their bills sitting in the comfort o f their homes and offices. However the biggest limitation of Internet banking is the requirement of a PC wi th an Internet connection, not a big obstacle if we look at the US and the Europ ean countries, but definitely a big barrier if we consider most of the developin g countries of Asia like China and India. Mobile banking addresses this fundamen tal limitation of Internet Banking, as it reduces the customer requirement to ju st a mobile phone. Mobile usage has seen an explosive growth in most of the Asian economies like In dia, China and Korea. In fact Korea boasts about a 70% mobile penetration rate a nd with its tech-savvy populace has seen one of the most aggressive rollouts of mobile banking services. Still, the main reason that Mobile Banking scores over Internet Banking is that it enables Anywhere Banking'. Customers now don't need access to a computer termi nal to access their banks, they can now do so on the go when they are waiting fo r their bus to work, when they are traveling or when they are waiting for their orders to come through in a restaurant.

Mobile Banking Services Banks offering mobile access are mostly supporting some or all of the following services: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Account Balance Enquiry Account Statement Enquiries. Cheque Status Enquiry. Cheque Book Requests. Fund Transfer between Accounts. Credit/Debit Alerts. Minimum Balance Alerts. Bill Payment Alerts. Bill Payment. Recent Transaction History Requests. Information Requests like Interest Rates/Exchange Rates.

One way to classify these services depending on the originator of a service sess ion is the Push/Pull' nature. Push' is when the bank sends out information based u pon an agreed set of rules, for example your banks sends out an alert when your account balance goes below a threshold level. Pull' is when the customer explicit ly requests a service or information from the bank, so a request for your last f ive transactions statement is a Pull based offering. . The other way to categorize the mobile banking services, by the nature of the se rvice, gives us two kind of services Transaction based and Enquiry Based. So a r equest for your bank statement is an enquiry based service and a request for you r fund's transfer to some other account is a transaction-based service. Transact ion based services are also differentiated from enquiry based services in the se nse that they require additional security across the channel from the mobile pho ne to the banks data servers. Based upon the above classifications, we arrive at the following taxonomy of the

For example an avera ge teller or phone transaction costs about $2. Also service providers are increasingly using the complexity of thei r supported mobile banking services to attract new customers and retain old ones . Advantages of Mobile Banking The biggest advantage that mobile banking offers to banks is that it drastically cuts down the costs of providing service to the customers. credit cards etc.10 each. Enquiry Based * Credit/Debit Alerts. For service providers. Cheque Book Requests. Countries like Korea where mobile penetration is nearing saturation.services listed before. Cheque Status Enquiry. this new channel gives the b ank ability to cross-sell up-sell their other complex banking products and servi ces such as vehicle loans. Recent Transaction History. . mobile banking is helping service providers increase revenues from the now static subsc riber base. * Minimum Balance Alerts * Bill Payment Alerts Pull Based * * * * * Account Balance Enquiry Account Statement Enquiry. Push Based Transaction Based * Fund Transfer * Bill Payment * Other financial services li ke share trading. Additionally. whereas an electronic tra nsaction costs only about $0.36 each. Mobile banking offers the next surest way to achieve grow th.

Sign up to vote on this title
UsefulNot useful