UNIFORM COMPLAINT PROCEDURE

1200.1

The Board establishes this Uniform Complaint Procedure as a means to address certain complaints that arise within the Glasgow District. The District will endeavor to respond to and resolve complaints without resorting to a formal complaint procedure and, when a complaint is filed pursuant to this procedure, the District will address the complaint promptly and equitably. The right of a person to prompt and equitable resolution of a complaint will not be impaired by a person’s pursuit of other remedies. Use of this complaint procedure is not a prerequisite to the pursuit of other remedies, and use of this complaint procedure does not extend any filing deadline related to the pursuit of other remedies.

A.

Filing a Complaint Within the District 1. Issue of Complaint. This Uniform Complaint Procedure may be used to address

certain concerns in those rare circumstances when an issue is not resolved at the building level, or the particular issue does not fit within the areas listed below. The Board has enacted the following policies to address certain issues; and persons with complaints in those areas are directed to follow those policies and related procedures. If a person has a question about which District policy applies to a particular issue, that person is encouraged to contact the Superintendent’s office or the Clerk’s office at the Administration Building. EDUCATIONAL ISSUES Special Education Challenges to Educational Materials Sexual Harassment Student Discipline Student Records District Employment Matters Retention Procedures GOVERNING POLICY Policy No. 3161p Policy No. 3210 Policy No. 4004, 2500(Complaint 4006.3F) Policy No. 4100 Policy No. 4009F Policy Nos. 6300 et seq.(Grievance Procedure 6300.F1) Policy No. 3130.1p, 3131.1p

Bullying, Harassment, Intimidation, Hazing Policy No. 6235

8/28/2008

and (d) a description of the complainant’s efforts. the informal resolution process will operate to extend the filing deadline. or building administrator. If the complainant attempted to resolve the issue informally. and (b) directly affected by and has personal and direct knowledge of the matters asserted. When a complaint has not been resolved informally. including whom within the District the complainant informally addressed the issue. Procedure Level 1: Informal An individual with a complaint. B. (b) a description of the event or incident giving rise to the complaint. (2) a parent or guardian of a District student. then that person may use this Uniform Complaint Procedure to address their educational issue. Written Complaint. If a person with standing believes that a District policy has been violated or that a particular educational issue listed above does not address their area of concern. or (3) a resident of the District.2. Both the Clerk and Building Administrator will generate and post a complaint form for this purpose. (A form for the Uniform Complaint Procedure is attached hereto). and who has standing. stating (a) the nature of the complaint. if any. including the date of the event or incident and any school personnel involved. The written complaint must be signed and dated. but the written complaint must nevertheless be filed within a reasonable period of time after the event or incident. is first encouraged to discuss it with the appropriate teacher. A person has standing to bring a complaint under this Uniform Complaint Procedure if the person is (a)(1) a current District student. with the objective of resolving the matter promptly and informally. The written complaint must be filed within thirty (30) calendar days from (a) the event or incident or (b) the date the complainant became aware of or could reasonably become aware of the event or incident. 3. 8/28/2008 . to resolve the issue informally. counselor. Standing. a person with standing may file a written complaint under this policy with either the District Clerk or the Building Administrator. (c) the remedy or resolution requested. staff member.

If the complainant believes that the Administrator’s decision was in error. This request must specify the reasons for dissatisfaction and must be submitted to the District’s Clerk within fifteen (15) calendar days of the Superintendent’s decision. This request must be submitted to the Superintendent within fifteen (15) days of the Building Administrator’s decision. The Superintendent will respond in writing to the appeal within thirty (30) calendar days of the Superintendent’s receipt of the written appeal. or Principal’s office. the Building Administrator will investigate and attempt to resolve the complaint. or (d) take other steps appropriate or helpful in addressing the complaint. If the complainant believes that the Superintendent’s decision was in error. (c) engage other District employees to assist with the complaint. the complainant may request in writing that the Board consider an appeal of the Superintendent’s decision. (Level 3). the Superintendent will review the complaint. (c) engage other District employees or an outside investigator to assist with the complaint review. but is not required to. In responding to the appeal. The Administrator in responding to the complaint. (b) conduct a separate or supplementary investigation. or (d) take other steps appropriate or helpful in addressing the complaint. the Superintendent may. and the process used to address the complaint. 8/28/2008 . but is not required to.Level 2: Building Administrator Upon receipt of a written complaint from the Clerk. the complainant may request in writing that the appropriate next level Administrator review the decision. take any or all of the following steps: (a) meet with the parties involved with the complaint. the Administrator’s response. (b) conduct a separate or supplementary investigation. and when a complaint has not been or cannot be resolved at Level 1. Level 3: Superintendent Upon receipt of a written request for review from the Building Administrator. The Building Administrator will investigate and respond in writing to the complainant within thirty (30) calendar days of the Administrator’s receipt of the complaint. take any and all of the following steps: (a) meet with the parties involved with the complaint. may.

The Board may extend its response deadline if conditions warrant additional time to respond.Level 4: The Board If the Board holds jurisdiction over the complaint. the Chairman of the Board of Trustees will place the appeal on the agenda of a regular or special Board meeting. and such an appeal is taken within the time period provided by law. Cross References: Legal References: History: 8/28/2008 . Upon receipt of written request for appeal. The Board may (a) meet with the parties involved with the complaint. unless Montana law specifically provides for an appeal. the Board holds jurisdiction over the complaint as the supervisor of the Superintendent or the building administrator. (c) or decide on the basis of the complaint alone. If a complaint is submitted alleging a violation of District policy by the Superintendent or a building administrator. (b) conduct a limited hearing. the Board will consider upon written appeal the Superintendent’s decision. A decision of the Board is final. The Board will respond in writing to the complainant within thirty (30) calendar days upon receipt of the complaint.

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