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DEVELOPING,

SUPPORTING,

and

PROMOTING HOWARD COUNTY HUMAN SERVICES

with

EDUCATION and TRAINING, ADVOCACY,

and

COMMUNITY

CONNECTIONS.

and TRAINING , ADVOCACY , and COMMUNITY CONNECTIONS . 2010-2011 Report to the Community Association of

2010-2011

Report to the Community

COMMUNITY CONNECTIONS . 2010-2011 Report to the Community Association of Community Services 10480 Little Patuxent

Association of Community Services

10480 Little Patuxent Pkwy. Suite 920

410-715-9545

info@acshoco.org

Columbia, MD 21044 www.acshoco.org

President’s Annual Message I t has been an honor to serve the Howard County community
President’s Annual Message
I t has been an honor to serve the Howard County
community as President of the Association of
Community Services for these past 12 months. ACS is
an extraordinary organization of 120 organizations and
individual advocates, befitting our extraordinary county.
ACS initiates and collaborates through our partnerships
(listed separately here) to advance the capacity and
effectiveness of human services in Howard County. It
bodes well for the future of Howard County community
services that ACS is here.
ACS 2010-2011 President Harry Schwarz
The ACS Board are some of the most talented leaders from the nonprofit, faith-
based, business, and public sectors. Our Public Policy Committee is made up of
county professionals and community advocates working with our elected officials
and county leadership to respond to the human service needs in our community.
We provide numerous opportunities for our membership to be informed and learn
skills required to better meet their missions, all organized by volunteers. And we
celebrate the Howard County human service network through the Audrey Robbins
Humanitarian Awards.
This year the Board, staff, and Executive Committee revisited our strategic plan and
revised it, spawning development of detailed annual plans and budgets. We
renewed our membership structure and initiated a process to diversify our funding
based on a model introduced at the Nonprofit Resource Development Council
conference last year. We developed a visionary plan for improving our
communications with all of you.
Anne Towne has been a great executive, and she has assembled a talented group
of staff and consultants that “do it all.” She’s been a large part of
our success and our organization and the
community owes her a debt of gratitude. As she
moves on, we’ve had the opportunity to consider
what we need in an Executive and find that person
in Duane St. Clair.
Anne Towne
We anticipate that ACS will continue to be a
vibrant and vital organization that collaborates with all sectors of the
Howard County community to make our county the best that it can
be. It has been my personal gift to be a small part of it. Thank you.
Duane St. Clair
Association of Community Services
10480 Little Patuxent Pkwy. Suite 920 Columbia, MD 21044
410-715-9545
info@acshoco.org
www.acshoco.org
Education and Training “ACS will provide education, training, and information to help members achieve their

Education and Training

“ACS will provide education, training, and information to help members achieve their missions”

ACS provides high-quality education and training programs for the human service and nonprofit community with a special focus on the needs of Howard County. Training programs, special-interest forums, monthly meetings, and Hot Topic sessions are designed to provide staff, board members and volunteers with the skills and information needed to provide services and manage their organizations both effectively and efficiently.

Training Programs Four training series: focusing on fundraising, marketing, outreach to culturally-diverse communities, and management skills attracted more than 223 people. In addition, three, three-session training series addressed Cultural Connections: Workforce, Youth, and Aging; Finder$, Keeper$; and Crafting Your Message So Donors Will Listen. An eight-session First-time Managers series was developed to help new managers learn to supervise, hire, present, manage, motivate, and evaluate staff.

hire, present, manage, motivate, and evaluate staff. Members-only Programs Hot Topics sessions offered informal
hire, present, manage, motivate, and evaluate staff. Members-only Programs Hot Topics sessions offered informal

Members-only Programs Hot Topics sessions offered informal presentations of new initiatives, services and programs as well as timely topics of interest to ACS members. Sixty-four

staff, board members, and volunteers attended this year’s sessions that included Immigration Status and Its Implications; New Directions for the United Way; Make the Right Referral; and Howard Health Counts.

Back-office Group sessions offered hands-on demonstrations and discussions of new technology and ways to streamline operations. These sessions offer an informal setting that is ideal for sharing ideas and re- sources, and networking with colleagues. Six sessions were held in FY11 focusing on Google Tools, Risk Management, Needs Assessment, Effective use of Howard Health Counts, RSS feeds, and QR codes.

General Membership Meetings Monthly general membership meetings not only present information on a wide variety of human service issues, but provide members with valuable opportunities to share information, make announcements, and connect with colleagues. ACS held eight general meetings in FY11 that attracted an average of 53 people per session. Topics addressed included nontraditional sources of funding, initiatives to promote self-sufficiency, gang and youth violence in Howard County, changes in the Health Department, and the results of the 2010 Census and Community Needs Assessment.

results of the 2010 Census and Community Needs Assessment. Association of Community Services 10480 Little Patuxent

Association of Community Services

10480 Little Patuxent Pkwy. Suite 920 Columbia, MD 21044

410-715-9545

info@acshoco.org

www.acshoco.org

Community Services 10480 Little Patuxent Pkwy. Suite 920 Columbia, MD 21044 410-715-9545 info@acshoco.org www.acshoco.org
Advocacy “ACS will provide proactive leadership to influence human services policy and human services delivery
Advocacy
“ACS will provide proactive leadership to influence human services policy and
human services delivery systems based on reliable data and best practices”
Human services advocacy continued as a priority for ACS during FY 2011.
In late summer and fall 2010, ACS co-sponsored candidates’ forums with
the Howard County League of Women Voters for local and state elections.
As part of the effort to inform and educate, ACS distributed its 2010-2011
Priority Issues papers to all candidates. Issues included human services
infrastructure, community infrastructure, health care, education,
work support and finances.
For the first time, ACS /
actively supported a
revenue bill – Alcohol Tax
– in the state legislature as
part of state public policy activities. This was a
major philosophical change recognizing that ACS
could not continue to advocate for more and better
services if it was not willing to advocate and support
revenue to pay for needed services. ACS believes
that raising revenue is
appropriate when
needed as long as it
does not unduly affect those residents living at or below 200% of the
Federal poverty level.
Several meetings, including general membership meetings, were held
with the County Council and Howard Delegation throughout the year.
Of the 40 State bills tracked by ACS, 17 were supported, one was opposed and 22 were monitored.
Eight of the 17 supported bills were passed including the modified alcohol tax bill, tuition exemption
for certain qualified immigrant students, immigration study extension and upgrading child neglect to
a criminal act. At the County level, ACS testified on a number of County bills including the FY 2012
County Budget, housing and transportation bills that support ACS priority positions.
Honoring Those Who Serve
In 2011 the Audrey Robbins
Humanitarian Awards continued its 36-
year tradition of recognizing
individuals and organizations who
made exception contributions to
Human Services in Howard County.
Videos of the honorees posted on the
web enabled us to share their
accomplishments with the community
long past the awards luncheon.
2011 Audrey Robbins Humanitarians.
Front Row: Don Bard, Volunteer of the
Year; Michelle Glassburn, President, mak-
ingCHANGE Employee Team of the Year.
Middle Row: L-R: Jack Letzer, making-
CHANGE; Barbara Coleman, Employee of
the Year; Brad Closs, Neighbor Ride, Volun-
teer Team of the Year; Association of Com-
munity Services (ACS) President Harry
Schwarz; Kari Staddon, makingCHANGE.
Back Row: Deb Popiel, and Nancy Huggins,
Audrey Robbins Awards Co-Chairs.
.Missing: Theresa Croney, making
CHANGE.
Association of Community Services
10480 Little Patuxent Pkwy. Suite 920 Columbia, MD 21044
410-715-9545
info@acshoco.org
www.acshoco.org

Community Connections

 

“ACS will create opportunities for its members to network, collaborate, and build relationships with each other and with community leaders.”

Creating partnerships and ongoing collaborations for its members, and with other institutions is a vital element of ACS activities. Activities in 2010-2011 included:

 

First Fridays for Executive Directors, held in collaboration with the Columbia Foundation, provided a unique opportunity for leaders in Howard County’s non-profit field to share insights, information, and engage in problem solving in a collegial, and professional atmosphere.

The Gavel Group for Board Presidents addressed issues critical to those with the ultimate organizational responsibilities and oversight.

Managers Network, established in 2011, provides ongoing opportunities for individuals who have participated in ACS’ management training series to continue their networking and professional growth.

Policy Analysis Center a Joint Project Between ACS and the Horizon foundation released major studies including one on budget trends from 2008-2011and the Self Sufficiency Indicators for 2010

ACS staff linked members to various community activities most notably the work groups and committees of the Board to Promote Self Sufficiency and collaborations with Leadership Howard County and the Columbia Foundation.

of the Board to Promote Self Sufficiency and collaborations with Leadership Howard County and the Columbia

Community Outreach

 

M E M B E R S H I P

 

ACS reached out to the community through a variety of traditional and social media opportunities. These included:

  

Developing and distributing 20,000

copies of Looking for Answers? Directory of Community Services in Howard County.

By-lined articles and ads on community services in The Business Monthly.

ACS News and ACS Events,-e-newsletters published monthly.

Regular Facebook and Twitter postings.

ACS membership continued to reflect an important blend of community organizations:

fourteen for-profit organizations, seventy-seven

non-profits, nine government agencies, ten faith- based organizations, and sixteen community advocates.

Membership benefits included monthly meetings, discounted rates for education and training programs, and access to skills building programs for members’ leadership and staff.

building programs for members’ leadership and staff. More than 30 members served on the organization’s

More than 30 members served on the organization’s committees in 2011.

ACS’ membership committee surveyed the membership and used the survey

Online information and media resource informa- tion.

results, plus interviews and program evaluation results to help the committee and the organization identify key benefits and services.

Association of Community Services

10480 Little Patuxent Pkwy. Suite 920 Columbia, MD 21044

410-715-9545

info@acshoco.org

www.acshoco.org

 
 

ACS

S TR ATEGI C

P LA N

   

F U N DI N G

Mission

The mission of ACS is to develop, support, and

promote the Howard County human services community with

 

education and training, advocacy, and community connections.

 

INCOME

$142,495

Vision

families have access to the human services they need. Values Respect: ACS believes that all of its members, the people they serve, and their cultures have the right to be valued, respected, and included in the life of the community. Inclusiveness: ACS believes that a strong human services system is known to the community through outreach efforts that minimize physical, cultural, and language barriers. Quality: ACS believes that human services are accessible, client- centered, delivered by qualified staff, well managed, and accountable for outcomes. Collaboration: ACS believes in collaboration among advocates, non-profit, faith-based, government, philanthropic, and business communities in developing comprehensive solutions to human services needs. Goals Education and Training: ACS will provide education, training, and information to help members achieve their missions. Advocacy: ACS will provide proactive leadership to influence human services policy and human services delivery systems based on reliable data and best practices. Community Connections: ACS will create opportunities for its members to network, collaborate, and build relationships with each other and with community leaders. Communications: ACS will build a brand and communications that are current, relevant, and understood through the community. Sustainability: ACS will ensure the relevance of its services and the stewardship of its human and financial resources.

Approved by the ACS Board of Directors on December 2, 2010.

Howard County is a community where individuals and

 

Membership

$44,275 (32%)

Grants

$67,000 (47%)

Audrey Robbins

$13,650 (10%)

Education and Training

$ 5,924 (4%)

Unemployment Services

 

Trust

$ 4,618 (3%)

Other

$ 7,028 (5%)

EXPENSES: $142,350

Administration

$32,687 (23%)

Education and Training

$29,059 (20%)

Members Services

$65,057 (46%)

Public Policy

$15,547 (11%)

   

OFFICERS AND BOARD OF DIRECTORS

 
 

2010-2011

2011-2012

President: Harry Schwarz Vice-President: Jackie Eng Secretary: Debra Popiel Treasurer: Vacant

President: Jackie Eng Vice-President: Dick Barnard Secretary: Debra Popiel Treasurer: Brad Closs

 

Dick Barnard

Jay Blackman

Gail Doerr

Vidia Dhanraj

Lisa Dolce

Steve Girard

Mary Lorsung

Laurie Remer Mary Schiller David Shippee Laura Smit Sue Song Rev. Robert Turner Cathy Yost

 
 

Carol Beatty Brad Closs Gail Doerr Vidia Dhanraj Jesse Guercio Michelle Glassburn

Grace Morris Laurie Remer Mary Schiller Harry Schwarz Donna Stinchcomb Rev. Robert Turner Cathy Yost

Jessie Newburn

Nancy Huggins Ande Kolp

 
 

Anne Towne, Executive Director

Duane St. Clair, Executive Director

 

Association of Community Services

10480 Little Patuxent Pkwy. Suite 920 Columbia, MD 21044

410-715-9545

info@acshoco.org

www.acshoco.org