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“The Forum of Trust”
What is TUFF and What is its Role?
How is TUFF Organised to Provide services to Members on a “day to day” basis?
What Does TUFF Do For Member Companies? Provide a centre of expertise for telecommunication fraud professionals & fraud analysts Provide a point of contact to enable information on telecommunications fraud to be shared across the industry Provide contact lists of key personnel within the telecommunication fraud arena to enable speedy and timely contact on fraud issues f d t bl d d ti l t t f di Provide opportunities for fraud training on a “peer to peer” basis Provide secretariat support for specialist working groups to enable them to address specific fraud and security related issues Provide opportunities for networking between fraud and security Professional within the telecom industry and beyond Provide an industry point of contact for law enforcement and other agencies for matters concerning telecommunication fraud .
Th T l i l d i d f d The Telecommunications i i United Kingdom Fraud Forum is a forum for the exchange of information and the promotion of a united effort against telecommunications fraud.p industry professionals on matters of crime and fraud To ll T collectively drive down fraud .A discussion forum for members and similar minded organisations both within the United Kingdom and overseas in order to promote an open and co-operative environment between p co. The forum will seek representation and participation from all sectors of the Telecommunications Industry. y .
ORGANISATION TUFF is a legal entity Registered as a Company limited by Guarantee Company House Registration Number 4018260 TUFF is also an Anti-Fraud Specified Organisation AntiAs described in The Serious Crime Act 2007 .
ORGANISATION TUFF BOARD OF DIRECTORS TUFF GENERAL OFFICE INFORMATION SHARING TRAINING ASSOCIATION OF CHIEF POLICE OFFICERS DATA COMMS GROUP SPECIAL INTEREST GROUPS .
TUFF BOARD OF DIRECTORS ELECTED FROM MEMBER COMPANIES AND APPROVED ANNUALLY POSITION OF DIRECTOR IS LEGALLY RECOGNISED FORMALLY REGISTERED AS DIRECTORS WITH COMPANIES HOUSE CHAIRMAN ROTATES ANNUALLY MEETS ON AVERAGE 6 TIMES PER YEAR PROVIDES GUIDANCE AND STATEGIC OVERVIEW ON TUFF AIMS & OBJECTIVES .
Head of Fraud. FMS Manager. CEO. Virgin Media Nigel Smith. Kingston Communications R li d Hildit h F d A l t Ki t C i ti Pat Turner.TUFF Board Of Directors Earl Gardiner. Phone 4U Porter. Fraud Manager. Security Chair Chair Designate Nigel Millson-Crane. Talk Talk Group d lk lk Andreas Manolis. VerizonBusiness Jack Wraith MBE. Colt Telecoms Robert Mcgregor. IP Abuse & Investigations Cable & Wireless Worldwide Lewis Porter Assoc Director Security. Head of Fraud & Revenue Assurance. Fraud Analyst. International Security Group. Head of Fraud & Security. TUFF . T-Mobile (UK) Ltd Rosalind Hilditch. International Security Group. VerizonBusiness Fergus Nugent.
CEO Jack Wraith MBE Finance Maggie Bohan TUFF GENERAL OFFICE Office Manager Nevilline Barretto CONTACT POINT FOR ALL ENQUIRIES FROM MEMBER COMPANIES FINANCIAL FUNCTIONS – INVOICING – MEMBERSHIP FEES .AUDITS MANAGEMENT OF WEBSITE MAINTAINANCE OF DISTRIBUTION/CONTACT LISTS FILTER FOR INFORMATION/INTELLIGENCE EXCHANGE ORGANISATION OF MEETINGS AND TAKING OF MINUTES .
INFORMATION SHARING TUFF operate a number of information sharing Protocols on behalf of member organisations: TUFF Information Exchange TUFF Information Exchange on Ex Employees Database TUFF acts as “cascading” organisation for other agencies and organisations TUFF Cross-Industry Intelligence Sharing .
Follow-up is then done on a one-to-one basis under normal DPA procedures. persons etc) or request information. p .INFORMATION SHARING TUFF Information Exchange (Primarily based on the “anyone can ask a question” principle) anyone question TUFF acts as “ t “cascading” organisation f members who either offer di ” i ti for b h ith ff information (suspect numbers. TUFF receive and vet requests/information and then send this out to member companies for their action/information.
whereby information can be cascaded to members that is of concern to security and fraud professionals. companies .SECURITY SERVICES ETC) TUFF is also an Anti-Fraud Specified Organisation p g As described in The Serious Crime Act 2007 In addition TUFF has established a single point with a number of other agencies/organisations such as Dun & Bradstreet.INFORMATION SHARING TUFF acts as “cascading” organisation for other agencies and organisations (SOCA. This includes information from other Fora This is normally done via email to set distribution points within member companies. POLICE. other Fraud Forums. National Fraud Authority etc.
INFORMATION SHARING TUFF Cross Industry Intelligence Sharing There are occasions when agencies need to pass on information under the protection of “Intelligence exchange” which is normally done using the protocols g y g p established in the UK National Intelligence Model (NIM). respected . TUFF acts as a “cut-out” in these circumstance to t “ t t” i th i t t ensure the sensitivities of the information being exchanged is respected.
Chairs The Fraud Advisory Panel National Fraud Authority Australasian Telecommunications Fraud & Risk Association London Fraud Forum o do aud o u EURIM – The European Information Society Group .Chairs Retail Crime Forum MICAF .INFORMATION SHARING TUFF Participates in the following Forums: Communications Crime Strategy Group ACPO DCG .Co Chairs Communication Industry LEA Liaison Group .
TUFF training divides into the following distinct areas: • Accreditation Training g • Vocational Qualification Training • Specialised Skills Training • General Training . There are training packages which membership cover basic to advanced levels of knowledge.TRAINING TUFF training opportunities are designed to reflect the wide nature of TUFF membership.
TRAINING Accreditation Training TUFF Accreditation Training is a CD-ROM based training package which is aimed at new starters within the Industry. It covers the basics and is organised into a number of specific modules .
Investigation & Limitation of Fraud Types & Impact of Telecoms Fraud The Role of The Fraud Analyst Fraud Management Systems & Processes . Detection.TRAINING Accreditation Training Modules History & basics of Telephony Regulatory and Organisation Prevention.
g g . It aims to draw on both experience and skills already developed and give students the ability to demonstrate their understanding of their role in the management chain.TRAINING Vocational Qualification Training TUFF VQ is a course of study which is aimed at developing the skill set that is normally found in middle to senior managers kill t th t i ll f di iddl t i within the Fraud area of telecoms.
TRAINING Vocational Qualification Training .
Report Writing and Recording of Evidence . Fraud D 3 F d Department Organisation t tO i ti 4. Legislation 2. Analysis and Information Management 3.TRAINING Vocational Qualification Training Students attend a series of workshop based activities which cover: 1.
is often better placed to organise specialist training. training . on behalf of members. This is done on an ‘as training required’ basis and covers such specialist areas as: • Courtroom Skills • Witness Statement Writing Such training is done by recognised experts and provides economy of scale for such training.TRAINING Specialised Skills Training TUFF.
This also provides members themselves with the opportunity to begin or develop their skill set at presenting to peer to peer groups. Normally quarterly at which members can be briefed on the latest techniques and processes as well as providing an opportunity for networking with fellow fraud and security p professionals.TRAINING General Training TUFF hold a number of member’s training days each year. The training often takes the form of workshop based activity. .
Industry Police & Government Collaboration Information Sharing Point Of Contact .
ASSOCIATION OF CHIEF POLICE OFFICERS DATA CO COMMS GROUP SG O ACPO DATA COMMS GROUP The group are responsible for the management of the strategic relationships between the Police Service and the Communications industry and will provide the conduit whereby matters of common concern can be addressed and actioned between these two groupings. put in place procedures. . which will enhance the working relationships between the d hi h ill h th ki l ti hi b t th industry and law enforcement agencies. where possible. The group will act by consensus and will.
uk .TUFF MAKING SENSE OF THE FRAUD U JIGSAW! TUFF MAKING SENSE OF THE FRAUD U JIGSAW! For Details of Membership Contact – firstname.lastname@example.org.
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