SAP Solution Manager

: Platform for SAP Projects SAP Field Services

Standard Customer Environment
Blueprint Blueprint Configuration Configuration Test Test Management Management

Project Project Management Management

Solution Solution Monitoring Monitoring

Knowledge Knowledge Transfer Transfer

Customer Solution

Support Support Desk Desk

Change Change Management Management

Service Service Delivery Delivery

Missing Integration !!!
Title of Presentation, Speaker Name / 2

SAP Solution Manager: Mission Statement
With SAP Solution Manager, you can manage your SAP solution throughout the entire life cycle to...
ensure reliability reduce Total Cost of Ownership increase Return on Investments

SAP Solution Manager is delivered as part of your annual maintenance fee!!!

... And here is how you can achieve the benefits:
Title of Presentation, Speaker Name / 3

A Different Approach
A different approach is required for managing IT solutions It is characterized by the following aspects
Integration
Integration is vital because you need one place where all information comes together

Life-cycle orientation
Life-Cycle Orientation is vital because it structures the customers’ tasks that customers from a time perspective

Business-process orientation
Business processes are the glue for the information which is acquired during the software life-cyle
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The “old” and the “new” way ASAP Q&Adb ASAP Q&Adb SAP Solution Manager SAP Solution Manager SAP Reference Structure 1 2 3 4 5 Business Processes Enterprise Area Scenario Process Group Processes SAP Reference Structure 1 2 3 4 4 Project Name Business Scenario Business Process Process Groups Process Step Title of Presentation. Speaker Name / 5 .

Speaker Name / 6 .How to describe Solutions? 3 Level Approach used internally and externally to describe a business oriented view Used by SAP Development to structure all SAP solutions Business Scenario Visualized by Business view / As is – To be Process Component View Process Step Software View Transactions Title of Presentation.

1I QAS 4. Speaker Name / 7 Data Collectors .6C 4.6C 4.6C SCM SCM RFC/Agents RFC/Agents CUS CUS DEV SAP Solution Manager PRD SAP Service Marketplace Title of Presentation.6C PLM PLM CUS CUS CRM CRM CUS CUS 3.1I 3.6C 4.SAP Solution Manager – Where does it Live? Customer's System Landscape 3.6C FVS FVS RFC/Agents CRM CRM FVS FVS 4.6C 4.1I 4.1I 3.6C 4.

SAP Solution Manager – Offerings Open End-to-End Application/ Technology Management & Maintenance Document Implement Train Test a deployment Support and maintain Monitor and optimize Control change Manage incidents Methodologies Roadmaps Services Best Practices Tool Content Gateway to SAP SAP Active Global Support SAP Development Service Delivery Platform Title of Presentation. Speaker Name / 8 .

Speaker Name / 9 .Solution Manager in Project Preparation ASAP Phase: Project Preparation What do I need to set-up in SM? Upload Roadmap Define Project Key Word Categories Define Statuses Define High Level Scope Project Team Authorization Profiles Document Management Leverage Scope from different Projects Project Issue Management System Landscape SAP Solution Manager Title of Presentation.

For external audiences SAP Internal Title of Presentation. Speaker Name / 10 .How SAP delivers ASAP Roadmaps AcceleratedSAP Roadmap delivered via SAP Service Marketplace. SAP Solution Manager and SAP Roadmap Composer (SAP Consulting internal toolset).

Project Preparation .Define Project Implementation Project Implementation of SAP solutions Template Project Creation of re-usable solutions Project Administration Choose your project type Define general project data Person responsible for the project Language of the project Overall project status Project time frame for plan and actual data Title of Presentation. Speaker Name / 11 .

. Standards .g.. Solar01) Direct access to user maintenance Direct access to user maintenance Define Project Standards Define Project Standards Set status values to be used during Set status values to be used during the project the project Keywords as search criterias Keywords as search criterias for documentation in reporting for documentation in reporting Select and/or define document types Select and/or define document types and related templates and related templates (Button: Project template) (Button: Project template) Title of Presentation. Speaker Name / 12 . Solar01) (e. Landscape.g.Define Project – General. Define project data Define project data Person responsible for the project Person responsible for the project Language of the project: Language of the project: determines in which language the documents determines in which language the documents will be accessed from knowledge warehouse will be accessed from knowledge warehouse Overall project status Overall project status Project time frame for plan and actual data Project time frame for plan and actual data Assign project team members Assign project team members Assign generic or existing users as Assign generic or existing users as potential resources for the project potential resources for the project Assign Project team members to tasks Assign Project team members to tasks in project structure in aaproject structure (e.

Davenport & Short.Define document strategy Business Scenario Demand Planning A Business Scenario is a set of processes that define a business task in a comprehensive and selfcontained manner on a macro level A process is a set of logically related activities performed to achieve a defined business outcome (cf.03 Create Inquiry Change Inquiry Display Inquiry Inquiries list List of Incomplete Inquiries Transaction(s) Title of Presentation. Speaker Name / 13 . 1990) Business Process Sales Order Processing: Make/Assembly To Order Process Step Create Inquiry A process step is an elementary activity performed to accomplish a process VA11 VA12 VA13 VA15 V.

: Global doc.Project Standards – Documentation types Several documents: determines whether more Several documents: determines whether more than one document of the docu type can be than one document of the docu type can be attached to one structure item attached to one structure item File extension: determines File extension: determines Which editor to launch Which editor to launch ifif no template is set no template is set Blueprint-Relevant Blueprint-Relevant ?? ?? Global doc. Speaker Name / 14 .: Docu type automatically Docu type automatically assigned to projects while assigned to projects while project is created project is created Define docu types Define docu types Create own docu types and import template Create own docu types and import template Change existing docu types/templates Change existing docu types/templates Title of Presentation.

track project Capture.Issue Management with Service Desk Capture. Speaker Name / 15 . process. track project issues in one place issues in one place Title of Presentation. process.

3.1.3 DG) Scope of Project Define Project specific Roadmap.0. Scope management Plan Project Resource management Phase resource allocation (WBS 1.1.1.0.1. 5.1.2.pdf Project documentation naming convention and repository guidelines. partner and SAP Resources) Progress of the Project is not monitored regularly Schedule for Project Planning WBS 1.doc Project Charter Define standard settings in solution manager.1.1.3.1.1. Speaker Name / 16 .doc Hand-off checklist How to create project specific roadmap (Roadmap Composer).0. project deliverables will not be understood An authorized project is not created in Solution Manager The team will be following individual standards & approaches that will not lead to an efficient project Useful Accelerators SAP Roadmap Composer RC-SolMan Integration. Any industry or solution specific activities and tasks Expected deliverables are not properly defined and described in details Define and Track Major & Minor Milestones High Level Project schedule management Risk and Response Log MS Project optionally document milestones in Solution Manager Project Schedule Guidelines Prepare the risk log along with risk mitigation details Title of Presentation. it is hard to create WBS.1.2.7 Guess what happens ??? Project risk not documented MS Project Create Project Define Project Procedure and Standards WBS Element 1. 2.1.1.0 Implementation Standards (WBS 1.2.0) Identification of Project team members and roles (customer.1.1.1.0 PMM 2.1.1.Project Management Tasks – Project Preparation Project Management Task Create project roadmap ASAP Implementation Roadmap WBS n/a What if not done Project team will lack guidance.0. 4.1.

Speaker Name / 17 .Project Preparation – Demo and Exercises Demo and Exercises Title of Presentation.

Business Blueprint ASAP Phase: Business Blueprint How do I manage Business Blueprint in SM? Detailed scoping Capture & document requirements Document Version control Store all requirement documentation Direct Link To SAP Graphical view of Reference Structure Leverage Scope from different Projects Generate Business Blueprint Documentation Effective Status Mgmt. Speaker Name / 18 . Issue Management SAP Solution Manager Title of Presentation.

Speaker Name / 19 .03 Create Inquiry Change Inquiry Display Inquiry Inquiries list List of Incomplete Inquiries Transaction(s) Title of Presentation.Business Process Structure Business Scenario Demand Planning A Business Scenario is a set of processes that define a business task in a comprehensive and selfcontained manner on a macro level A process is a set of logically related activities performed to achieve a defined business outcome (cf. 1990) Business Process Sales Order Processing: Make/Assembly To Order Process Step Create Inquiry A process step is an elementary activity performed to accomplish a process VA11 VA12 VA13 VA15 V. Davenport & Short.

Reports Use own templates Reporting features to track and filter on documents Business Process requirements Business Process models Developments (Reports. Speaker Name / 20 .Business Blueprint – Capture Requirements Create. edit.Interfaces. Conversions and Enhancements) Other documents BP transactions Title of Presentation. Interfaces. Forms. store. diagrams. installation guides Customer Input Template Developments . upload and download requirements documents Predefined templates / document types for Scenario descriptions.

Target Group. Transaction… Business Process 2 Process Step 1 CRM MOBILE CLIENT CRM SERVER SAP SEM Perform Market Analysis SAP R/3 Create Campaign Reference to Business Process: Target Group Creation Update the Campaign Hierarchy Load Campaign Attributes VISUALIZE flow of business processes and process steps Show components required by business scenario or process Show business partners or external software required by the business scenario or process . Transfer Campaign.. Attachments.. Products.. Speaker Name / 21 Reference to Business Process: Customer Visit and Order Entry Execute Campaign Update Activities Info Load Cost Drivers Reference to Business Process: Lead Processing Reference to Business Process: Order Process in B2B eSelling Reference to Business Process: Order Process in B2C eSelling Update Overhead Costs Info Perform Campaign Analysis Assess Overhead Costs to WBS Element . Alloc. to Mobile Create Collaterals Allocate to campaign Update the Key Figures for the Campaign Plan Key Figures Plan Allocations Load Allocations Release Campaign Transfer Campaign Create Accounting Object (WBS) Post Direct Marketing Costs to Accounting Object (WBS) Settle Direct Marketing Costs to Profitability Segment Update Direct Marketing Costs Info Transfer Activities to CRM Mobile Transfer Target Groups Scenario-oriented structure (= Business Process Hierarchy) Title of Presentation..Implementation Content in Detail – Component View Scenario Business Process 1 Component View Process Step 1 Process Step 2 .

.… Scenario Documentation Business Process 1 Process Step 1 Process Step 2 .Implementation Content in Detail ..Versioning ..Authorization .Documentation In Knowledge WH with . Speaker Name / 22 . Transaction… Business Process 2 Process Step 1 .. Describes use and application of business scenarios and processes => the complete Business Blueprint documents Context-dependent online help* Available SAP training offerings* Business Scenario Documentation * Optional delivery Title of Presentation.Status.

.Transactions Scenario Transactions/URLs Business Process 1 Match scenario-oriented approach to functions in SAP world Evaluate/test-drive SAP Software in a customer project during the Business Blueprint Phase Organize and test SAP solutions Process Step 1 Process Step 2 . Title of Presentation..Implementation Content in Detail . Speaker Name / 23 .. Transaction… Business Process 2 Process Step 1 ..

Generate Business Blueprint Generate Business Blueprint Document for sign-off Title of Presentation. Speaker Name / 24 .

Speaker Name / 25 .Status Reporting Possible to Report SCOPE TRANSACTIONS DOCUMENTATION PROBLEM MESSAGES TEST STATUS Set up Report Variants for common requests e. specific Doc Type report Title of Presentation.g.

Reporting – some examples SCOPE (by process with no transaction information) Use the report “General Status Analysis” from the report menu: Analysis > Project > Business Blueprint > Administration TRANSACTIONS Use the report “Transactions in Implementation (or Template) Project” from the report menu: Analysis > Project > Business Blueprint > Assignments. DOCUMENTATION Use the report “Documentation” from the report menu: Analysis > Project > Configuration > Assignments PROBLEM MESSAGES Use the report “Problem Messages” from the report menu: Analysis > Project > Configuration > Assignments Title of Presentation. Speaker Name / 26 .

Table View: Switch to table view buttons to download to local file .Downloading Reports to MS Excel When the reports are run there are two routes for taking the report to MS Excel: Hierarchy (standard) View: set column width when viewing full structure. menu option system > list > save as … Process structure shown in individual columns Some blank lines are inserted in the MS Excel view of the report hierarchy. Speaker Name / 27 . Title of Presentation. print preview entire hierarchy. adjust column display. See the column “node type” to help filter report It is sometimes difficult to see the true assignments of resources and transactions to the process structure when in ‘table’ view It is a personal choice as to which of the above views is preferable. use or spreadsheet Process structure shown in a single column.

1.Project Management Tasks – Business Blueprint Project Management Task Detailed scoping ASAP Implementation Roadmap WBS Project specific roadmap What if not done Scope as defined in the Project Plan is not realized.9 Status Reports WBS 2.0) 2.2.3. 5.1.1.2.1. project is out of control MS Project SOLAR_EVAL Service Desk functionality Project Schedule Guidelines . More or less scope is not desirable Useful Accelerators Hand-off checklist How to create project specific roadmap (Roadmap Composer). Update Schedule Generate Report Issue Management Project schedule management 2.1.1. 2.0 Schedule for Project Planning WBS 1.1.0.1. project is out of control Solution Manager – Process Library.1.1.0 Title of Presentation.0. 4.1.4. Blueprinting Functions CI Template Functional Specification Template Resource management Plan Identification of Project team members and roles (customer.6 Implementation team has no idea what they are doing in realization. partner and SAP Resources) Track Major & Minor Milestones.1.0.1.1.1.2.1. Scope management Plan Define Solution Requirements (Define Product) Project Resource management Phase resource allocation (WBS 1.0. sponsor may get curious Issues are not being resolved Resource and Task assignment can not be tracked. 3.1.1. Speaker Name / 28 Progress of the Project is not monitored regularly Progress is hard to understand.3 and 2.

Business Blueprint – Demo and Exercises Demo and Exercises Title of Presentation. Speaker Name / 29 .

Realization ASAP Phase: Realization Key Realization activities enabled in Solution Manager Access IMG and configure solution Capture configuration documenation Keep config in sync between systems SAP Solution Manager FRICEW Developments Document test cases Plan and perform unit tests Plan and perform cycle tests Plan and execute integration test Store and Manage training docu Title of Presentation. Speaker Name / 30 .

g. specified in the Business Blueprint Automatic assignment to transactions and BC Sets through use of objects from the Business Process Repository Title of Presentation.Realization – Configure Business Processes Re-use of Configuration via Re-use of Configuration via BC Sets. e. e. in a Rollout BC Sets.g. Speaker Name / 31 Configuration via Configuration via Implementation Guide (IMG) Implementation Guide (IMG) Define and assign test Define and assign test cases cases . in a Rollout location location Configuration of process requirements.

-Solution Manager => Could be done via BC-sets as well (for documentation) => Could be done via BC-sets as well (for documentation) Title of Presentation. navigate to the IMG (F4 in For each process step.Configuration in Detail Perform configuration linked to IMG: Perform configuration linked to IMG: Assign related IMG area to process/process step Assign related IMG area to process/process step For each process step. Speaker Name / 32 .-IMG Solution Manager . navigate to the IMG (F4 in Object column) of related SAP components Object column) of related SAP components Document configuration settings Document configuration settings => Attach additional documentation for configuration => Attach additional documentation for configuration IMG .

IMG) Select row and press Add button Select row and press Add button Launch IMG-Object in component system Launch IMG-Object in component system Configure IMG Object and store back to Solution Manager Configure IMG Object and store back to Solution Manager Maintain status and responsible per object Maintain status and responsible per object Title of Presentation.g. IMG) Select object type (e.g. Speaker Name / 33 .Create and Assign Additional Customizing Objects Create and assign customizing objects: Create and assign customizing objects: Select object type (e.

user exits & other reports related to the other reports related to the business process business process Identifies the Business process that requires development work to address the Gaps define during Business Blueprint Additional FRICEW requirements identified during business blueprint Title of Presentation.Realization – Development Requirements (FRICEW) Define Customer created Define Customer created transactions. Speaker Name / 34 Attached completed program // Attached completed program user exits to the Business user exits to the Business process requesting the process requesting the development development . user exits & transactions.

Speaker Name / 35 .g using eCATTs test e.Realization – Testing Business Blueprint & Configuration Selected Business Scenarios Test Plan Selected Business Scenarios Central definition and preparation Central definition and preparation of test plans and packages of test plans and packages Assign test packages to Testers Assign test packages to Testers Internet Sales: B2C Internet Sales: B2C Business Processes Business Processes Business-to-Consumer Business-to-Consumer BC Register in Web Shop Select Product Update Shopping Basket Register in Web Shop Select Product Update Shopping Basket Order Processing Order Processing Testers find test packages in their Testers find test packages in their personal Worklist and execute the personal Worklist and execute the test e.g using eCATTs Create Order Process Order Create Order Process Order Check the status of your tests Check the status of your tests in the Status Info System in the Status Info System Title of Presentation.

Central Test Coordination SAP CRM Create Sales Order Configure Products SAP APO SAP R/3 Test Management Availability Check Determine Conditions Credit Check Replicate Order Order Confirmation Maintain Status Receive Order SAP Solution Manager Test Execution Example: Sales Order Processing Title of Presentation. Speaker Name / 36 .

Speaker Name / 37 .Usage of Test Workbench in Solution Manager Test Plan Management (transaction STWB_2) Define test plan according to your solution manager project Create Test Packages Assign Tester to Test packages Display Test Package => expand structure => test cases visible Possibility for Status Analysis => test cases visible Testing (transaction STWB_WORK) Tester will find the worklist with the assigned Test Packages Select Test Package Expand structure => test cases visible Test test the functionality with reference to the test case directly in your test system Maintain status for the test case within Test Package in Solution Manager Make Status Analysis via Test Packages in Test Plan Management (transaction STWB_2) Title of Presentation.

Realization – E-Learning Materials Store recorded learning materials into a project in SAP Solution Manager Title of Presentation. Speaker Name / 38 .

specific Doc Type report Title of Presentation.Status Reporting Possible to Report SCOPE TRANSACTIONS DOCUMENTATION PROBLEM MESSAGES TEST STATUS Set up Report Variants for common requests e.g. Speaker Name / 39 .

project is out of control MS Project 3.3.1.1. Timeline impacted Useful Accelerators Project Plan Scope Management Plan Change Log Risk and Response Log Project Budget Project Resource management Phase resource allocation (WBS 1.1.2.1.2. Lots of arguments with client and project team.0. Project hard to manage. Speaker Name / 40 .1. 4.1.1.2.1.1. 5. 2.2 Request for Change What if not done Scope creep is rearing its ugly head.4.1.0.1.9 Status Reports SOLAR_EVAL Issue Management High Level Project schedule management WBS 2.1.3 Project Plan Updated Identification of Project team members and roles (customer.1. sponsor may get curious Issues are not being resolved Resource and Task assignment can not be tracked.1.2.Realization Project Management Task Scope Change Management ASAP Implementation Roadmap WBS 3.1. Cost impacted.1.0. partner and SAP Resources) Resource management Plan MS Project Track Major & Minor Milestones.1.0 Schedule for Project Planning WBS 1.0 Service Desk functionality Project Schedule Guidelines Title of Presentation.1. 3.Project Management Tasks .1. Update Schedule Generate Report Progress of the Project is not monitored regularly Progress is hard to understand.0.1.0) 3.

Realization . Speaker Name / 41 .Demo and Exercises Demo and Exercises Title of Presentation.

Go Live & Support Final Preparation Go Live & Support Capture lessons learned Handover of solution Project Closeout Report Stress Testing Pre go-live SAP Services Setup Operations Support SAP Solution Manager Title of Presentation.Final Preparation. Speaker Name / 42 .

specific Doc Type report Title of Presentation.g.Reporting at a Glance – for Closeout Report Possible to Report SCOPE TRANSACTIONS DOCUMENTATION PROBLEM MESSAGES TEST STATUS Set up Report Variants for common requests e. Speaker Name / 43 .

0.2.0.3) Prepare Project review closeout report (WBS 5.0. project team satisfaction Project Close out report template Surveys Project Survey document Customer survey document Title of Presentation.2.1.1) Lessons Learned document Project Close out report Project officially closed.1.4) PMM WBS 5. and GoLive Project Management Task Scope Change Management ASAP Implementation Roadmap WBS 3.1.1.1.2) Administer Surveys (PMM WBS 1.1. Timeline impacted Useful Accelerators Project Plan Scope Management Plan Change Log Risk and Response Log Project Budget Project Resource management Phase resource allocation (WBS 1. 4.2.1. 2.4.1.1.1.1.0) Final Customer Acceptance (WBS 5.1. Lots of arguments with client and project team. deliverables accepted Customer satisfaction.1. release of resources complete.2 Request for Change What if not done Scope creep is rearing its ugly head. Cost impacted.2 Identification of Project team members and roles (customer. Project hard to manage. 5. 3. partner and SAP Resources) Resource management Plan MS Project Deliverable Acceptance No common understanding with customers on accepted and delivered solution Continuous learning Deliverables Acceptance template Lesson Learned Consolidate Project Lessons learned ( WBS 5.1.1.4.1.Project Management Tasks – Final Prep.1.1.0. Speaker Name / 44 .

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