REPORT ON INTERNSHIP PROGRAMME IN
GUIDED BYMrs. Sunita Kumar (Faculty Guide) MR. Biswajit Mishra (Company Guide) SUBMITTED BY: Kashish Bathija Enroll. No.: 0911617 Summer Internship Program 2011
This is to certify that this summer internship report on ITC Infotech, submitted to the Christ University in partial fulfillment of the requirement for the award of the Degree of Business Administration, is a record of the original and independent work carried out by Kashish Bathija registration number 0911617 under my guidance and supervision. This has not previously formed the basis of the award of any degree, diploma or other similar title of recognition. Place: Bangalore Date: ___________
I, Kashish Bathija hereby declare that this Report has been carried out under the guidance of my faculty guide Mrs.Sunita Kumar . This report neither in full nor
in part will ever be submitted for award of any other degree of either this university or any other university.
Kashish Bathija 0911617
I would like to express our profound gratitude to all those who have been instrumental in the preparation of this project report. I wish to place on records,
I would also like to thank Mr. our Parents and Friends for their constant help and support. Bishwajit Mishra my company guides from helping me through and through with this internship. Ms.
Kashish Bathija 0911617
. for her expert advice and help.our deep gratitude to our project guide Mrs. Sunita Kumar. Rahul Dasgupta. a highly esteemed and distinguished guide. Gargy Goswamy and Mr. Finally I would also like to thank God.
Weekly Reports 4. ITC Infotech A Snapshot Overview Timeline Background Expanse of Operations ITC Infotech Advantage Company Vision and Values Key Areas if Business Marquee Customers Partnership and Alliances Global Offices ITC Infotech Campus – Bangalore
1. Bibliography The Information Technology (IT) Industry
A Snapshot History and Evolution ITC Vision and Mission Corporate Strategies ITC’s Businesses
1. The IT Industry
Information Technology in India
Current Scenario of IT industry in India Top 10 IT Hubs in India Top 10 IT Companies in India
1. Data Collection 2. Indian Tobacco Company Ltd.TABLE OF CONTENTS
1. Conclusion 5. Data Analysis 3.
automobiles. Information technology is starting to spread further than the conventional personal computer and network technology. SIGITE (Special Interest Group for IT Education) is the ACM working group for defining these standards. textual and numerical information by a microelectronics-based combination of computing and telecommunications. A few of the duties that IT professionals perform may include data management. processing. which is increasing the demand for such jobs. and more into integrations of other technologies such as the use of cell phones. database and software design. via any multimedia distribution mechanism. pictorial. providing information. storage and dissemination of vocal. Both software development and the hardware involved in the IT industry include everything from computer systems. networking. as well as management and administration of entire systems. computer software. implementation. the Accreditation Board for Engineering and Technology and the Association for Computing Machinery have collaborated to form accreditation and curriculum standards for degrees in Information Technology as a distinct field of study as compared to Computer Science and Information Systems today. study and development of IT and management systems. to the design. anything that renders data. The term in its modern sense first appeared in a 1958 article published in the Harvard Business Review. engineering computer hardware. computer hardware.
. In short. and data constructs. is considered part of the domain space known as Information Technology (IT). televisions. and productivity tools. and more. We shall call it information technology (IT). information or perceived knowledge in any visual format whatsoever. In the recent past. programming languages.
Association of America (ITAA) explains 'information technology' as encompassing all possible aspects of information systems based on computers. IT professionals perform a variety of functions (IT Disciplines/Competencies) that ranges from installing applications to designing complex computer networks and information databases.Information technology (IT) is the acquisition. in which authors Leavitt and Whisler commented that "the new technology does not yet have a single established name. IT provides businesses with four sets of core services to help execute the business strategy. connecting with customers. The Worldwide IT services revenue totalled $763 billion in 2009. IT is the area of managing technology and spans wide variety of areas that include but are not limited to things such as processes. These four core services are broken into business process automation. information systems.
the demand for IT services has increased substantially over the years.Owing to its easy accessibility and the wide range of IT products available. making it one of the biggest job creators in India and a mainstay of the national economy.5 million people are employed in the sector either directly or indirectly.76 billion and Philippines with $8.19% of the country's GDP and export earnings as of 2009.85
. Some of these services are as follows: • • • • • • • • • Systems architecture Database design and development Networking Application development Testing Documentation Maintenance and hosting Operational support Security services
Information Technology in India The Indian Information Technology industry accounts for a 5. while providing employment to a significant number of its tertiary sector workforce. annual revenues from IT-BPO sector is estimated to have grown over US$76 billion compared to China with $35. Domain of the IT Industry A wide variety of services come under the domain of the information technology industry. The IT sector has emerged as a major global source of both growth and employment. More than 2. In 2010-11.
000 Internet users—comprising 7. India developed a number of outsourcing companies specializing in customer support via Internet or telephone connections.000 engineers in the country out of them only 25% to 30% possessed both technical competency and English language skills. India's IT Services industry was born in Mumbai in 1967 with the establishment of Tata Group in partnership with Burroughs. The first software export zone SEEPZ was set up here way back in 1973. and manufacturing industries. published by NASSCOM. India's outsourcing industry is expected to increase to US$225 billion by 2020.000 people in the country have access to broadband Internet— making it the 12th largest country in the world in terms of broadband Internet users. More than 80 percent of the country's software exports happened out of SEEPZ.
Current Scenario of IT Industry in India The sector is estimated to have grown by 19 per cent in the FY2011. Mumbai.000 telephone lines in use. The workforce in Indian IT industry will touch 30 million by 2020 and this
. However. although 12% of India's population can speak in English.000 mobile phone connections a total of 81. which have been growing phenomenally over the last few years.20 million as of November. Kochi. Kolkata. The other emerging destinations are Chennai. the old avatar of the modern day IT park. India’s outsourcing industry has witnessed a rebound and registered better than expected growth according to NASSCOM.040.160.570. By 2009. according to a research report ‘IT-BPO Sector in India: Strategic Review 2011’. The export revenues are estimated to have aggregated to US$ 59 billion in FY2011 and contributed 26 per cent as its share in total Indian exports (merchandise plus services).billion. Each year India produces roughly 500. India also has a total of 37. HyderabadCoimbatore. India's growing stature in the Information Age enabled it to form close ties with both the United States of America and the European Union. Mumbai in 80s.0% of the country's population. Ahmedabad . Technically proficient immigrants from India sought jobs in the western world from the 1950s onwards as India's education system produced more engineers than its industry could absorb. telecommunications. clocking revenue of almost US$ 76 billion. As a result hiring has dropped sharply and employees are looking at different sectors like the financial service. Pune. 2009. a total of 506. The most prominent IT hub is Bangalore. and 7.000. the recent global financial crises have deeply impacted the Indian IT companies as well as global companies. NCR . Total fixedline and wireless subscribers reached 543.
. "We will have 100 million broadband subscribers by 2014. rapid advancement in technology infrastructure. BCG said Internet penetration rate in India is expected to reach 19 per cent by 2015.39 billion. increasingly competitive Indian organisations. according to a report titled 'Internet's New bn'. The data centre services market in the country is forecast to grow at a compound annual growth rate (CAGR) of 22. according to research firm IDC India's report. from 81 million registered in September 2010.7 per cent between 2009 and 2011. the total number of active internet users in rural area will rise by 98 per cent to touch 24 million by the end of 2011 from 12. The country has 10. to touch close to US$ 2. Telecom Regulatory Authority of India (TRAI) is targeting a 10-fold increase in broadband subscribers to 100 million by 2014.) India is a preferred destination for companies looking to offshore their IT and back-office functions. The penetration of the internet in rural areas will see an all time high in 2011.9 million by December 2011 from 15.35 billion in FY2011. expect various industry experts. who have used the internet sometime but not necessarily in the past one month. India will see its number of internet users triple to 237 million by 2015. by the Boston Consulting Group (BCG).2 million in December 2010. It also retains its low-cost advantage and is a financially attractive location when viewed in combination with the business environment it offers and the availability of skilled people. who have used the internet at least once in the past one month. Claimed internet users are those. Chairman.1 million in December 2010. The IDC India report stated that the overall India data centre services market in 2009 was estimated at US$ 1. The survey said that the claimed internet user category is also set to grow by 96 per cent to reach 29. enhanced focus by the government and emergence of business models that help provide IT to new customer segments are the key drivers for increased technology adoption in India.S. up from the current seven per cent. Sarma.2 billion by the end of 2011.29 million subscribers now. (Active users are those." J. In a survey conducted by IMRB for the Internet and Mobile Association of India (IAMAI). Strong economic growth.sunrise industry is expected to continue its mammoth growth. NASSCOM said that the domestic IT-BPO revenues excluding hardware are expected to have grown at almost 16 per cent to reach US$ 17. TRAI said at the fifth India Digital Summit 2010 organised by the Internet and Mobile Association of India.
Mumbai.000 employees. the computer software and hardware sector received cumulative foreign direct investment (FDI) of US$ 10.01 billion) by 2014. and robust business volumes. released by TeamLease Services Pvt. The total investments of EMC Corporation. Chennai-based Polaris Software Lab has announced that it is buying an 85 per cent stake in San Francisco-based digital identity authentication services provider Iden-Trust for US$ 20 million. In 2010.69 billion in 2012 and increase to US$ 2. hiring sentiments for sectors like IT. The firm predicts that the domestic BPO market would reach US$ 1. Hyderabad and Pune. Between April 2000 and February 2011. Ltd. Kaspersky Lab. according to the Department of Industrial Policy and Promotion. Globsyn Business School. the company said in a filing to the Bombay Stock Exchange
. would launch an online platform. On the back of 40 per cent revenue growth. will be investing US$ 2 million in its India operations at Hyderabad during 2011.The country’s domestic market for business process outsourcing (BPO) is projected to grow over 23 per cent to touch US$ 1. the domestic BPO market was worth US$ 1. Ltd. hiring intent from IT and ITeS was the highest in cities like New Delhi. India's top technology firms like TCS.1 billion. Infosys. With the first quarter of the new fiscal 2011-12 offering positive business outlook. says global research group Gartner. by aggressively chasing contracts being served by multinational rivals. will touch US$ 2 billion (over US$ 2. Pune. improved pricing. Wipro and HCL are readying plans to gain a bigger share of their largest market.47 billion by 2014. As per the Employment Outlook Report for the period April-June 2011. The acquisition will mark Polaris' entry into the cloud computing space for financial technology solutions. a leading global player of information infrastructure solutions in India.4 billion in 2011. Coimbatore and Kolkata. by July 2011 that would work as a virtual classroom environment for its students. US. Cognizant will invest more than US$ 500 million till 2014 to expand its campuses to add over 8 million square feet to house over 55. It will create additional software development and training facilities in regions designated as special economic zones in Chennai.. Analysts expect the top IT firms to grow between 23-27 per cent in the FY2012 on the back of more number of discretionary projects. ITeS and telecom have risen by over 20 per cent. says a study by TeamLease Services Pvt. In order to integrate the learning experience for the students. Russian IT security software provider.705 million. as well as facilitate them with other amenities. e-Globsyn.
and the Unique Identification Development Authority of India (UIDAI) programme that creates large scale IT infrastructure and promotes corporate participation. Patni Computer Systems the (IT) services and solution giants in India have sealed a five-year contract with UK-based IT solutions provider 2e2 worth US$ 32.
. As per the industry analysts.2 billion for the FY 20010.through sectors reforms that encourage IT acceptance. The Group would develop IT infrastructure in five key areas. favorable business ambiance and availability of expert workforce. Global giant Walmart has short listed there Indian IT dealers namely Cognizant Technology Solutions. which includes the New Pension System (NPS) and the Goods and Services Tax (GST) • Setting up the National Taskforce on Information Technology and Software Development with the objective of framing a long term National IT Policy for the country. According to the agreement Patni will offer a host of support services to 2e2's clients and end users. the pact is estimated to be in the range of US$ 200-US$ 250 million.11 going up by almost 34.09 million. Certain crucial steps taken by the Indian government to propel the sector growth are: • Constitution of the Technical Advisory Group for Unique Projects (TAGUP) under the chairmanship of NandanNilekani. It accounted for more than 77% of the entire software and services income. The factors behind India being a preferred destination are its reasonably priced labor. US$ 50 million agreement between HCL Technologies and Meggitt. the IT exports in business process outsourcing (BPO) services attained revenues of $17. A 5 year agreement between HCL Technologies and News Corp for administering its information centers and IT services in UK. UST Global and Infosys Technologies for a contract worth US$ 600 million Government Initiatives Government sector is a key catalyst for increased IT adoption.5 as compared to last year. UK-based security apparatus manufacturer. Over the years India has been the most favorable outsourcing hub for firms on a lookout to offshore their IT operations. National eGovernanceProgrammes (NeGP) . for offering engineering facilities. Considering its escalating growth.IT Outsourcing in India As per NASSCOM.
Setting up of Software Technology Parks of India (STPIs) in 1991 for the promotion of software exports from the country.
Plans to formulate Information Technology Investment Regions (ITIRs). excise duty.Trivandrum. the capital of kerala is a green metropolis and tier I city. Noida. and rebate for payment of Central Sales Tax. Pune. there are also exemptions from service tax. Kolkata Kolkata is a major IT hub in eastern India. Gurgaon.  It is the second largest exporter of Software. Hyderabad which has good infrastructure and good government support is also a good technology base in India.• •
Enactment of the Information Technology Act. GOK provides a good platform for IT devolopment in the city with India's largest IT park Technopark and dedicatedTechnocity SEZs. Greater Noida and Ghaziabad are having ambitious projects and are trying to do every possible thing for this purpose. The National Capital Region of India comprising Delhi.The Government of AP Has built a separate township for IT Industry called the HITEC City.
.There are currently 51 STPI centres where apart from exemption from customs duty available for capital goods.
3 4 5
Chennai Pune NCR
Trivandrum Famously known as "Gateway of South India". These regions would be endowed with excellent infrastructure and would reap the benefits of co-siting. Faridabad.
Description Popularly known as the capital of the Silicon Valley of India is currently leading in Information Technology Industries in India. networking and greater efficiency through use of common infrastructure and support services. a major industrial point in India. All major IT companies are present here. which provides a legal framework to facilitate electronic commerce and electronic transactions. The city has tremendous potential for growth in this sector with upcoming areas like Rajarhat.
The Top 10 IT Hubs in India Top 10 IT Companies in India ➢ Tata Consultancy Services ➢ Wipro ➢ Infosys ➢ Satyam Computer Services ➢ HCL Technologies ➢ Tech Mahindra ➢ Patni Computer Systems ➢ I-Flex Solutions ➢ MphasiS ➢ L&T Infotech
Ahmedabad Fastest growing center of IT/IT-enabled services. This is one city that has seen tremendous growth in IT and BPO industry. Tech Mahindra. financial capital of India. Connexions IT services. TCS. BPO & KPO. There are plans to build the largest IT SEZ in India by Mahindra under the Mahindra World City. I-Flex WNSand other companies are headquartered here. Genpact.8
Popularly known as the commercial. and Wipro are here. Deutsche Bank and EXL BPO. Infosyss. Patni. it recorded 63% growth in 2008. This rapidly growing industrial hub houses a lot of IT/ITES and BPO giants. LnT Infotech.
Indian Tobacco Company Ltd.
• • •
. the worlds largest global corporate citizenship initiative.
A Snapshot • Revenue: USD 5 billion
Market Capitalization: USD 19 billion Amongst top 10 Indian companies in terms of market capitalization Centenary year in 2010 Direct group of employment: 26000+ people in 20 countries Four times winner of Nasscom’s Best IT user award Largest fast moving consumer goods company in India Largest distribution network: Direct servicing of 85000 markets and nearly 3 million retail outlets Owns and markets three of India’s top 5 FMCG brands ITC Welcomegroup: India’s second largest hotel chain Market leader in value added paper and board with the largest mill operations in the Afro-Asian region Ranked 95th most reputable company in the world in the ‘Global Reputation Pulse 2009’ by US based reputation institute Inducted into the United Nations Global Compact.
Foods. 1910 under the name Imperial Tobacco Company of India Limited. The Company's headquarter building. Limited in 1974. As the Company's ownership progressively Indianised. Chowringhee.History and Evolution ITC was incorporated on August 24. Hotels. Paperboards & Specialty Papers. Nehru Road) Kolkata.000.
. by purchasing the plot of land situated at 37. The Company’s beginnings were humble. Though the first six decades of the Company's existence were primarily devoted to the growth and consolidation of the Cigarettes and Leaf Tobacco businesses. ITC's Packaging & Printing Business was set up in 1925 as a strategic backward integration for ITC's Cigarettes business. for the sum of Rs 310. It is today India's most sophisticated packaging house. 'Virginia House'.C. The Company now stands rechristened 'ITC Limited'. A leased office on Radha Bazar Lane. the Seventies witnessed the beginnings of a corporate transformation that would usher in momentous changes in the life of the Company. In recognition of the Company's multi-business portfolio encompassing a wide range of businesses . 1926. It was to mark the beginning of a long and eventful journey into India's future. (now renamed J. Kolkata.Cigarettes & Tobacco. Packaging. Information Technology.T. was the centre of the Company's existence. 2001. Lifestyle Retailing.L. which came up on that plot of land two years later. the name of the Company was changed from Imperial Tobacco Company of India Limited to India Tobacco Company Limited in 1970 and then to I. would go on to become one of Kolkata's most venerated landmarks. Education & Stationery and Personal Care . The Company celebrated its 16th birthday on August 24. Agribusiness.the full stops in the Company's name were removed effective September 18. This decision of the Company was historic in more ways than one.
In 2004. near Coimbatore. The objective of ITC's entry into the hotels business was rooted in the concept of creating value for the nation. Bhadrachalam Paperboards Division. In 1979. Bhadrachalam Paperboards amalgamated with the Company effective March 13. create tourism infrastructure and generate large scale direct and indirect employment. In 1985. ITC chose the hotels business for its potential to earn high levels of foreign exchange. It is directly involved in education. The Kovai Unit allows ITC to improve customer service with reduced lead time and a wider product range. productivity. Now it extends to 10 states covering over 4 million farmers. Since inception. with over 100 owned and managed properties spread across India. In August 2002. this division merged with the Company's Tribeni Tissues Division to form the Paperboards & Specialty Papers Division. ITC acquired the paperboard manufacturing facility of BILT Industrial Packaging Co. The merged entity was named the Tribeni Tissues Division (TTD). The Division is today one of India's largest exporters. Since then ITC's Hotels business has grown to occupy a position of leadership. Also in 1990. It has also made an immense contribution to the development of Sarapaka. leveraging its agri-sourcing competency. ITC entered the Paperboards business by promoting ITC Bhadrachalam Paperboards Limited. ITC's first rural mall. Surya Tobacco became a subsidiary of ITC Limited and its name was changed to Surya Nepal Private Limited (Surya Nepal). which today has become the market leader in India. ITC's unique and now widely acknowledged e-Choupal initiative began in 2000 with soya farmers in Madhya Pradesh. Tamil Nadu.In 1975 the Company launched its Hotels business with the acquisition of a hotel in Chennai which was rechristened 'ITC-Welcomgroup Hotel Chola'. Ltd (BIPCO). in Nepal as an Indo-Nepal and British joint venture. ITC acquired Tribeni Tissues Limited. To harness strategic and operational synergies. ITC's paperboards' technology. In 1990. TTD was merged with the Bhadrachalam Paperboards Division to form the Paperboards & Specialty Papers Division in November 2002. ITC set up Surya Tobacco Co. In November 2002. its shares have been held by ITC. a Specialty paper manufacturing company and a major supplier of tissue paper to the cigarette industry. quality and manufacturing processes are comparable to the best in the world. 2002 and became a Division of the Company. environmental protection and community development. christened 'Choupal Saagar' was inaugurated in August 2004 at
. British American Tobacco and various independent shareholders in Nepal. an economically backward area in the state of Andhra Pradesh. ITC set up the Agri Business Division for export of agri-commodities.
To augment its offering and to reach a wider student population. On the rural retail front. BFSI (Banking. Wills Lifestyle became title partner of the country's most premier fashion event . Paperkraft entered new categories in the office consumable segment with the launch of Textliners. ITC launched a special 'Celebration Series'. ITC also entered the Lifestyle Retailing business with the Wills Sport range of international quality relaxed wear for men and women in 2000.that has gained recognition from buyers and retailers as the single largest B-2-B platform for the Fashion Design industry. Gifting and Stationery products business with the launch of Expressions range of greeting cards. To mark the occasion.Manufacturing. A line of premium range of notebooks under brand “Paperkraft”was launched in 2002.Sehore. “Paperkraft” offers a diverse portfolio in the premium executive stationery and office consumables segment. It began in August
. Today ITC Infotech is one of India’s fastest growing global IT and IT-enabled services companies and has established itself as a key player in offshore outsourcing. In 2000. providing outsourced IT solutions and services to leading global customers across key focus verticals . 24 'Choupal Saagars' are now operational in the 3 states of Madhya Pradesh. Geometry Boxes. ITC also initiated a foray into the popular segment with its men's wear brand. Hospitality and Transportation) and Media & Entertainment. ITC spun off its information technology business into a wholly owned subsidiary. In 2008. Financial Services & Insurance). John Players. THT (Travel. Maharashtra and Uttar Pradesh. Slam Books. CPG&R (Consumer Packaged Goods & Retail). the popular range of notebooks was launched under brand “Classmate” in 2003. The Wills Lifestyle chain of exclusive stores later expanded its range to include Wills Classic formal wear (2002) and Wills Clublife evening wear (2003). ITC's foray into the Foods business is an outstanding example of successfully blending multiple internal competencies to create a new driver of business growth. ITC Infotech India Limited. Pens and Pencils under the “Classmate” brand. in 2002. to more aggressively pursue emerging opportunities in this area. Years 2007. Permanent Ink Markers and White Board Markers in 2009.Wills Lifestyle India Fashion Week . ITC repositioned the business as the Education and Stationery Products Business and launched India's first environment friendly premium business paper under the “Paperkraft” Brand.2009 saw the launch of Children Books. taking the event forward to consumers. In 2000. In 2006. ITC forayed into the Greeting. “Classmate” over the years has grown to become India’s largest notebook brand and has also increased its portfolio to occupy a greater share of the school bag.
Continuing with its tradition of bringing world class products to Indian consumers the Company launched 'Fiama Di Wills'. Jasmine. ITC entered the confectionery and staples segments with the launch of the brands minto and Candyman confectionery and Aashirvaadatta (wheat flour). In 2002. The Company also launched the 'Superia' range of Soaps and Shampoos in the mass-market segment at select markets in October 2007 and Vivel De Wills & Vivelrange of soaps in February and Vivel range of shampoos in June 2008. Bouquet. ITC's philosophy of contributing to enhancing the competitiveness of the entire value chain found yet another expression in the Safety Matches initiative. In 2002. October and December 2007 respectively.
. ITC's popular agarbattis brands include Spriha and Mangaldeepacross a range of fragrances like Rose. a rapidly growing market share and a solid market standing. Aim Mega and Aim Metro. ITC's entered the fast growing branded snacks category with Bingo! in 2007. ITC now markets popular safety matchesbrands like iKno. a premium range of Shampoos. the Foods business has grown to a significant size with over 200 differentiated products under six distinctive brands. ITC introduced Essenza Di Wills. Aim. 2003 witnessed the introduction of Sunfeast as the Company entered the biscuits segment. Inizio. the signature range under Essenza Di Wills provides a comprehensive grooming regimen with distinct lines for men (Inizio Homme) and women (Inizio Femme). Mangaldeep. Sandalwood. with an enviable distribution reach.2001 with the introduction of'Kitchens of India' ready-to-eat Indian gourmet dishes. In eight years. ITC's foray into the marketing of Agarbattis (incense sticks) in 2003 marked the manifestation of its partnership with the cottage sector. an exclusive range of fine fragrances and bath & body care products for men and women in July 2005. Shower Gels and Soaps in September. Sambrani and Nagchampa. Madhur.
ITC’s Corporate Strategies • Create multiple drivers of growth by developing a portfolio of world class businesses that best matches organisational capability with opportunities in domestic and export markets. delivering superior and sustainable stakeholder value. Agri Business and Information Technology. • Continuously strengthen and refine Corporate Governance processes and systems to catalyse the entrepreneurial energies of management by striking the golden balance between executive freedom and the need for effective control and accountability. Paper. Profitability and Internal Vitality. • Create distributed leadership within the organisation by nurturing talented and focused top management teams for each of the businesses. Paperboards & Packaging. The ITC Mission To enhance the wealth generating capability of the enterprise in a globalising environment. performance. • Benchmark the health of each business comprehensively across the criteria of Market Standing.
ITC’s Businesses FMCG
. Enhance the competitive power of the portfolio through synergies derived by blending the diverse skills and capabilities residing in ITC’s various businesses. creating growing value for the Indian economy and the company’s stakeholders. • • Ensure that each of its businesses is world class and internationally competitive. Hotels.The ITC Vision Sustain ITC’s position as one of India’s most valuable corporations through world class . • Continue to focus on the chosen portfolio of FMCG.
➢ Cigarettes and Cigars ➢ Foods ➢ Lifestyle retailing ➢ Personal care ➢ Education and stationery ➢ Safety machines ➢ Agarbattis Paperboards and Packaging ➢ Paperboards and speciality papers ➢ Packaging
Agri Business ➢ Agri commodities and rural services ➢ e-Choupal ➢ Leaf tobacco. spices and agri inputs
Hotels Information Technology Group Companies
A Snapshot • • 100 % subsidiary of ITC Limited 100 % owned subsidiaries in the United States and United Kingdom
and a service delivery footprint spanning over 140 countries. Engineering Services.• • • •
Inception. The company services industries including. ISO 9001. Banking Financial Services & Insurance (BFSI).October 2000 SEI-CMM Level 5 certified in the first year. The company has been successful in attaining differentiation in niches and continues to gain competitive advantage and strengthen market standing. Manufacturing. which runs market leading businesses in these verticals. While an enterprise range of technology capabilities and world class quality processes form the foundation of ITC Infotech's cuttingedge IT service strength. ITC Infotech provides IT solutions by addressing customer pain points through innovative solutions. Life Sciences and Transportation & Logistics. CMMi Level 3 and BS 7799 accreditations. ISO 2001 and ISO 9001:2000 certified 35 acre owned infrastructure in Bangalore Over 3200 employees
Overview Formed in 2000. This steadfast focus on delivering enduring value to customers has formed the bedrock of the ITC Infotech’s growth strategy. Time Line
. program and project delivers international quality consistently. which has in part been bequeathed by parent ITC Limited. ITC Infotech has today carved a niche for itself in the arena of global IT services and solutions. Hospitality. business solutions and technologies. Media & Entertainment. The company has established technology Centers of Excellence (CoE) to deepen capabilities and incubate cutting-edge technical competencies. comprehensive suite of differentiated solutions & services and focus on excellence in execution has provided the company a leadership position in chosen domains. The company focuses on developing deep and differentiated capabilities to enhance expertise in specific industry domains. Consumer Packaged Goods (CPG). with ISO 27001. The company enjoys the rare advantage of having a practitioner's expertise in some of these industry verticals. Travel. A robust outsourcing model. Retail. optimizing their IT landscape and maximizing returns from IT investments. These reflect the company's ongoing enterprise-wide focus to ensure that every engagement. ITC Infotech conforms to the highest standards in international process quality. ITC Infotech's leadership capabilities also accrue from business critical engagements with leading organisations across five continents. a sharp domain focus ensures that IT services delivery always places business needs ahead of technology. ITC Infotech’s customer centric go-to-market approach is organized by industry verticals.
the US$ 6 billion diversified conglomerate. India. Converged focus of the top management and flexibility in relationship is part of every strategic partnership we embark on.Acquires Pyxis Solutions 2009 . offices. 2005 – Enters into a partnership with SAP 2008 . We have established a service delivery footprint across more than 140 countries worldwide. Company Vision
. with wholly-owned subsidiaries in UK and USA. Europe and Asia Pacific. Expanse of operations Headquartered in Bangalore. We provide comprehensive solutions through dedicated development centers. 2000 . paired with global and multicultural flavor. makes us versatile.Forrester Research and Fortune rank ITC Infotech as a leading services provider for outsourcing expertise in Product life cycle management (PLM) solutions and Customer Relationship Management (CRM) system implementation. We engineer business solutions that address our customers pain areas and couple this skill with a robust offshore delivery infrastructure and quality process maturity. ITC Limited is rated among the ‘World's Most Reputable Companies’ by Forbes magazine and among ‘India's Most Valuable Companies’ by Business Today. is a fully-owned subsidiary of ITC Limited.ITC Infotech received the SEI CMM Level 5 certification 2004 . and delivery centers in North America.ITC Infotech shared the best ‘Business Process Management’ award in the Architecture Excellence Awards. Best of breed talent.
Background ITC Infotech. a global IT services company. in addition to two delivery hubs in Bangalore and Kolkata.Featured in the Black Book of Outsourcing 2008 Green Report 2010 . ITC Infotech advantage ITC Infotech has established itself as a key player in the offshoring arena with the rare advantage of having both domain expertise and astute business proficiency. ITC Infotech services Fortune-listed customers across North America and Europe.
Industry Recognition Premier analyst and market research agencies have recognized ITC Infotech's position as the preferred IT partner. SA8000 is widely accepted as the most viable and comprehensive international workplace management system. CMP Media Named amongst major Indian global service providers for PLM implementation and engineering services .ARC Advisory
. The overarching objective is to ensure for each individual.International Association of Outsourcing Professionals Ranked amongst Top 10 Specialty Application Development Providers .Customer Orientation R.Excellence A.Global Services.Abounding Innovation T. thereby constantly aligning individual aspirations to organizational needs.Ethical Corporate Citizenship People first ITC Infotech nurtures its employees through numerous training and development programmes to help them actualize their potential. a wholesome and challenging job profile.Respect for People E. Company Values C. ITC Infotech offers global careers.To be a trusted partner for customers by providing superior customized and domain centric IT solutions and services powered by the passion of employees.Trusteeship E. The company has been: Featured amongst Top 100 Global Outsourcing Companies in the Leaders category . global exposure and a diversity of opportunities to create business and technology leaders of tomorrow. The company became the first Indian IT company to receive the prestigious Social Accountability (SA) 8000:2008 certification.
hype cycle for IT Outsourcing and mentioned in reports on PLM Services Providers . and mentioned amongst top service providers for Radio Frequency Identification (RFID) and SAP .AMR Research Technology Partners • • • SAP Oracle Sun Microsystems
Acquisitions In 2008. ITC Infotech acquired Pyxis Solutions. Financial Services and Insurance ➢ Consumer packaged goods ➢ Hospitality ➢ Media and Entertainment ➢ Manufacturing ➢ Retail ➢ Travel ➢ Transportation and logistics ➢ Life Sciences
.Forrester Featured among cool vendors in application services. Listed as a leading Player in CRM & CPG Space.
Key Areas of Business
Business Practices ➢ Banking.Gartner Referred to as a Key Offshore Testing Services Provider . a company engaged in providing services in software Quality Assurance.
Services ➢ Advanced Technologies ➢ Business Consulting ➢ Customer Relationship Management ➢ Custom Applications ( Microsoft. Java) ➢ Engineering Services ➢ Enterprise Resource Planning ➢ Infrastructure Services ➢ Product Life Cycle Management ➢ Quality Assurance and Testing ➢ Quality Consulting
Marquee Customers Banking. Financial Services and Insurance ➢ Danske Bank ➢ Abbey ➢ Cattles ➢ Standard Bank ➢ Barclays Global Investors ➢ ING Direct ➢ Credit Suisse ➢ Goldman Sachs ➢ Nomura ➢ iPSL
➢ Marco Polo ➢ Alliance Bernstein ➢ Barclays Capital ➢ HIP ➢ GHI Consumer Packaged Goods and Retail ➢ ITC Ltd. ➢ British American Tobacco ➢ Insight ➢ Garden Ridge ➢ Debenhams ➢ Supervalu ➢ Unilever ➢ IC Companys ➢ Advance Auto Parts Manufacturing and Engineering Services ➢ PTC ➢ Centrica ➢ Arcelor Mittal ➢ Solvay ➢ Outo Kumpu ➢ Aker Solutions ➢ Kohler ➢ Focke & Co
Hospitality and Transportation ➢ Finnair ➢ LAN ➢ Qantas ➢ WestJet ➢ DHL ➢ Starwood ➢ Columbia Association ➢ George P Johnson ➢ Cargolux Partnership and Alliances ➢ Microsoft ➢ SAP ➢ PTC
.➢ Steelcase ➢ Conoco Phillips Media and Entertainment ➢ AOL ➢ Viacom ➢ Yahoo ➢ Microsoft ➢ EA ➢ Teliris
➢ Finland .Stockholm.Paris Asia Pacific ➢ India . ➢ Denmark .UAE ➢ Saudi Arabia . ➢ Netherlands .Saudi Arabia ➢ Singapore . Lausanne ➢ Germany .Prague. ➢ Austria . Bern.➢ News Page ➢ adAM ➢ The Electronic Scriptorium ➢ Thomson Reuters ➢ Oracle ➢ Sun Microsystems
Global Offices Europe ➢ UK . Stuttgart. Frankfurt.Zurich.Copenhagen. Hamburg ➢ France . ➢ Switzerlans.Munchen.Espoo. Helsinki.Vienna.Milton Keynes.Bangalore. ➢ Czech Republic .Singapore North America
. ➢ Sweden . Kolkata ➢ UAE .Amsterdam. Munich.
Johannesburg Australia ➢ Victoria The ITC Infotech Campus – Bangalore
The Main Gate
.➢ New Jersey ➢ San Jose ➢ Houston ➢ Troy ➢ New York ➢ Bentonville Africa ➢ South Africa .
The Main Building
The Food Court
Office Data Collection
Primary Data The primary data for this project was obtained primarily from my immediate supervisor through general interaction.The Danske Bank. I did not take the support of any questionnaire. She readily gave me insights about the company and recruitment department whenever I asked her.
. but obtained the information from her through casual speaking. Secondary Data Leaving aside the information I got from the company directly I also collected subsequent amount of data from the internet. I have attached the list of websites referred in the bibliography. Apart from the mouth to mouth interaction I was also provided with a power point presentation which contained exclusive details about the company and its clients.
testing both manual and automation.
. Arrange the first round of interview for the shortlisted candidates. Roles and Responsibilities: • • • • • • • • • • Search resumes on Naukri. mainframe comprising PL1 and COBOL and lastly dot net. After the interview collect the feedback from the project manager and update it in the system If the candidate has cleared all three rounds report to a supervisor and ask him to roll out an offer. After the interview collect the feedback from the panellists and update it in the system Arrange an interview with the project manager for the candidates who cleared the second round. company relieving letters etc if candidate accepts the offer. • • Conduct a background verification check. Follow up with candidates if they have completed their pre. pan card. After the interview collect the feedback from the panellists and update it in the system Arrange the second round of interview for candidates who cleared the first round.Com for the required positions.Data Analysis
Project Details: My project at ITC Infotech was to close at least 15 positions for Danske Bank across various skills including visual graphics. Also confirm with the candidate on his date of joining. By the end of my internship I managed to close 22 positions. passport. Check with the candidate if the offer is acceptable to him Collect the required documents like the educational mark sheets.Com and Monster.employment medical check-up.
Also assign a main recruiter to each client and provide the main recruiters with a deputy. a software that was designed specially for the ITC Infotech recruitment team. Give more intensive training on how to use Illuminati which will smoothen the work flow.
The biggest drawback according to me was in the organization of walk ins. and if the numbers are huge assign more panellists.Shortfalls of the HRM Department •
A serious shortfall of the recruitment department there was that it was highly unorganized. Candidates at times had to wait for 3-4 hours to give their interviews.
The recruitment teams for the various clients wasn’t well distributed. Coordinate the timings with the candidates more properly.
Suggestions and Recommendations:
Split the recruitment team into better groups. Arrange more webcam rooms so that there wont be a clash between two recruiters for the webcam to conduct the interview at the same time. while other clients had a three member team.
. The manager kept shifting people from one project to another Another shortcoming was that all the work happened through Illuminati. A major drawback of this was that I was pretty complex and not all the employees had mastered the art of using it. another for document collection. and one for managing the daily interviews and walk ins. Danske Bank being the main client had only a two member team. Keep a group only for sourcing resumes.
• • •
Conduct the walk ins in a better manner. They were never properly coordinated.
My work basically started from the third day. It was the first time I probably spent a whole day in the office. the various buildings where I was supposed to work and was introduced to the reporting managers of the various departments. in which I was shown the whole campus. My job was to screen the resumes that came in on the basis of our requirement and schedule the shortlisted candidates for the walk in interview. I spent the whole day sitting by my immediate superiors side watching her do the work and tried to grasp in as much as I could. At the very beginning I was informed that there was going to be a walk-in interview happening at the end of the week so I had to arrange an adequate number of candidates. webcam and face to face. There was not much to do as I had just joined and was not familiar with how things worked around in there.
. For the rest of the week I scheduled candidates of various skills for their interviews. I had to call them up and check their convenient times so that I could schedule their interviews accordingly. My superior gave me instructions as to what my project was and on the client I would be working for. The first job assigned to me was to schedule interviews for shortlisted candidates.telephonic. I was also given my own cubicle with a desktop and a personal extension. On the very first day I was briefed about the company and was introduced to my immediate superior and the rest of my colleagues. On the next day I was subject to a formal induction program. At the end of each day I had to inform my superior as to how many candidates were scheduled so that she could organize the panels and make the other arrangements accordingly. After that I was also trained on how to use “Illuminati” a software which facilitated the working of the entire recruitment team. Week 2 This week my work was given a direction. I was supposed to work for Danske Bank and close 15 positions for various skills. Three modes of interviews were available.Weekly Reports
Week 1 The first week at ITC Infotech was a very different experience for me. My superior had sent out a mass mail to all employment agencies telling them to send in resumes for the required positions.
I had to prepare a consolidated tracker for the number of candidates that were shortlisted across all locations so that a proper record could be kept. status of medical check up. Week 4 This week I was given something different to do. Along with the updating the tracker I was also required to schedule the daily interviews. how many dropped out because they did not like the offer we rolled out to them. Hence this time I was to speak to the employment agencies directly. Based on that tracker we would send the required number of panels to out station site. This was the first time I dealt with an external party. I was given a lot of files which had to be updated on the system. reasons for drop out etc. All in all it was a very unique experience. total work experience. The tracker was huge and contained many fields like date of joining. It was a very unique experience to see so many candidates come to give interviews. I was the person in-charge for the walk in happening this week. how many were rejected. This time however my duties were enlarged. notice period. At a time there used to be 30 candidates lined up outside the building waiting to give their interviews. expected cost to company.Week 3 Just like the second week there was a walk in happening at the end of the third week as well. for which clients they were selected. present company.
. offered cost to company. Hence the candidates were reporting to me that day. I was the contact person for the interviews happening at Bangalore. Updating this on the system was very important because we could exactly ascertain how many candidates were selected. These files basically contained the feedback of the daily interviews as well as the walk ins. I was supposed to update the joining records of the company. It was not easy to manage them as they got unruly at times tired of waiting for a couple of hours just to give their interview. The senior people in the office were going to other locations to conduct interviews.
My project was to close 15 positions and by this time I had closed 22 positions. Basically he took over my responsibility and I worked on the absconder’s My new role was documentation and background verification. The whole week I spent collecting the documents from as many candidates as possible so that we could roll out their appointment letters. I was gradually being relieved if all my duties and they were being transferred to someone else. his passport. Once a candidate accepted our offer we needed to collect certain documents from his side like his educational mark sheets. Apart from collecting the documents I also had to do a background check on the candidate from the references he provided. My colleague had absconded. I had to get him to understand how to schedule the interviews. Week 6 This was the last week of my internship. how to collect the feedback from the panellists and I also showed him how to update the tracker with the passing of every interview. There was no particular work given to me as such but was asked to come to office so that I could be of assistance to anyone.This week was definitely the best week of my internship. We had found a replacement for her.
. My job now was to get him familiar with the working pattern here. from where to get the resumes. his company relieving letters. his pan card etc.
I had to see to it that the whole interview process was flowing smoothly. would it be a group project. the kinds of questions panellists ask and learning form the
. handling a crisis and doing reference checks. ITC Infotech also boosted my confidence tremendously. Seeing how interviews actually take place. all with a sizeable amount of experience behind them. The 45 days that I spent over there gave me an opportunity to put whatever I had learnt in theory into actual practice. ITC Infotech gave me the opportunity to live every word of the recruitment process that I had read in my text books. They did not get angry at my faults and instead corrected me every time. They were really friendly and cooperative. I also enjoyed my tenure at ITC Infotech because of my colleagues. how fast would they be put on site. It was very interesting to observe the different candidates who came for the interviews. I had always read about walk ins. the entire selection process right from attracting candidates to apply for jobs upto sending them their appointment letter after they had cleared all the stages of their interview and their medical tests. It instilled in me the belief that I can handle situations and people tactfully. While interacting with them over the phone I picked up parameters that candidates consider before joining an organization. They also explained me my mistakes and told me how to improve on them. These people were all of the corporate background. It followed a very dignified and sophisticated pattern. Working in the recruitment team meant that I had a lot of interaction with a lot of people both within and outside the organization. Some were really nervous while there were a few who were highly confident. Never before had I had the chance to interact with this gentry of people. If they were satisfied with the above conditions only then would they agree to take an interview. Interaction with such people was never casual. I actually came to experience the concept of a walk in. When I was the contact person for the walk in I had to handle 70 odd people.My experience at ITC Infotech was a very fruitful one. All in all working at ITC Infotech was a highly enriching experience. Keeping the people calm was a really challenging task. I felt very much a part of the recruitment team. They all had work experience of at least 3-6 years. Before accepting to take up the interview there were certain questions that almost every candidate seemed to ask me. Each person had something new to offer. what would be the working hours and so on. They wanted to know the benefits for relocation. One of the biggest lesson I learnt here was how to talk to people. completely blank as to how things work and I walked out with sufficient insight into what a corporate lifestyle would be. I never for once felt like a simmer intern. At ITC Infotech I learnt something new each and everyday. I entered the industry as a newcomer. The candidates that I recruited were not freshers.
.mistakes that the candidates made while giving the interviews is really going to stand me in good stead for my future. We all know that the IT industry is a booming sector in the world economy and to have been a part of it was something really special. Working at ITC Infotech gave me a very bright insight of the IT Industry.
com/business-and-economy/information-technologyindustry.com/india-industry/it.aspx http://www.html http://en.html http://www.• • • • • •