CM333

Course Þro[ecL Ŷ Case 32

LxecuLlve Summarvť
1he purpose of Lhls analvsls ls Lo asslsL Lhe Culck SLab CollecLlon Aaencv (CSCA) ln deLermlnlna lf Lhe
amounL or slze of a blll collecLlon ls dlrecLlv relaLed Lo Lhe number of davs Lhe blll ls laLeŦ ln order Lo
supporL Lhe valldlLv of Lhls relaLlonshlpţ a sLaLlsLlcal analvsls on Lhe daLa provlded wlll supporL Lhe
relaLlonshlp wlLh 93Ʒ confldenceŦ 1hese flndlnas wlll alve us a beLLer undersLandlna of Lhe CSCA's
buslness and provlde kev lnslahLs on Lhe relaLlonshlps beLween Lhe daLa belna evaluaLedŦ
lnLroducLlonť
ueLermlnlna wheLher Lhe amounL of a blll has an effecL on Lhe number of davs Lhe blll ls laLe ls Lhe kev
focal polnL of Lhls analvslsŦ 1hls lnformaLlon wlll be valuable for Lhe buslness Lo develop efflclencv and
proflLablllLv wlLhln Lhe accounL servlces LeamŦ ln addlLlonţ Lhe flnal ouLpuL of Lhe analvsls can be applled
Lo manv slLuaLlonsţ such as lnslahLs lnLo cusLomer Lrends ln blll pavmenLţ flnanclna and Lhe currenL
economlc lmpacL on Lhe blll collecLlon buslnessŦ 1hls analvsls wlll help conflrm Lhe lmporLance of pavlna
a blll on Llme and should be supporLed bv Lhe cllenL servlces Leam ln Lhere manaaemenL of blll
acqulslLlonsŦ We are currenLlv faced wlLh a challenalna economv and our supporL of moLlvaLlna cllenLs Lo
expedlLe Lhelr blll pavmenLs wlll help our buslness and our cusLomer's personal and lnLernal flnancesŦ
1o valldaLe Lhe relaLlonshlp beLween Lhe amounL of a blll and Lhe number of davs laLe lL ls for boLh
commerclal and resldenLlal accounLsţ we applv a llnear rearesslon meLhod Lo aeneraLe an accuraLe
sLaLlsLlcal analvsls of Lhe daLaŦ 8v uslna Lhls form of analvslsţ we wlll be able Lo answer Lhe followlna
quesLlons wlLh Lhe lnformaLlon provldedŦ
* uoes Lhe slze of Lhe blll somehow relaLe Lo Lhe number of davs Lhe pavmenL ls laLe? lf soţ how?
* uoes Lhe model show Lhe correlaLlon beLween Lhe slze of Lhe blll and Lhe number of davs Lhe blll ls
laLe?
* uoes Lhe relaLlonshlp beLween davs laLe and Lhe amounL of Lhe blll dlffer beLween commerclal and
resldenLlal accounLs?

uaLa Þrovldedť

ÞroflLablllLv aL CSCA depends crlLlcallv on Lhe number of davs Lo collecL Lhe pavmenL and on Lhe slze of
Lhe blllţ as well as on Lhe dlscounL raLe offeredŦ A random sample of 96 accounLs closed ouL durlna Lhe
monLhs of !anuarv Lhrouah !une vlelded Lhe followlnať

* 1he varlable of uA?S for each accounL equals Lhe number of davs Lo collecL Lhe pavmenLŦ
* 1he varlable 8lLL for each accounLsţ equals Lhe amounL of Lhe overdue blll ln dollars
* 1?ÞL Ŷ 1ţ lndenLlfles resldenLlal accounLs and 1?ÞL Ŵ 0 ldenLlfles commerclal accounLsŦ

8esulLsť

* 8v conducLlna a descrlpLlve analvsls on Lhe daLa for boLh resldenLlal and commerclal accounLsţ we
flnd LhaL Lhe mean number for davs laLe for a blll ls approxlmaLelv 30 davsŦ 1he mean for Lhe amounL of
bllls due ls approxlmaLelv $174 dollarsŦ
* lf we conducL a descrlpLlve bv cusLomer Lvpeţ we flnd LhaLť
* 1he mean davs laLe for commerclal accounLs ls approxlmaLelv 68 dav
* 1he mean davs laLe for resldenLlal accounLs ls approxlmaLelv 31 davs
* 1he mean blll amounL for boLh commerclal and resldenLlal ls Lhe same
* 1hree rearesslon analvses were preformed for buslness accounLsţ resldenLlal accounLs and
comblnedŦ 1o vlsuallze Lhe daLaţ a scaLLerploL was produced Lo vlsuallze Lhe daLaŦ lncluded ln Lhe
scaLLer ploL are Lhe calculaLed rearesslon equaLlons and Lhe rŴsquared values for each analvsls ls
dlsplaved Ŷ see appendlxŦ
* Þer Lhe LlahL llnear arouplna of daLa polnLs ln Lhe rearesslon analvslsţ we can deLermlne LhaL slze of
Lhe blll does relaLe Lo Lhe number of davs Lhe pavmenL ls laLeţ
* 1he relaLlonshlp ls poslLlve for resldenLlal accounLsţ meanlna a hlaher blll amounL has an assoclaLlon
wlLh a laraer number of davs overdueŦ 1he llnear rearesslon model for Lhese accounLs ls v ƹ 3Ŧ630 x Ŵ
0Ŧ740ţ (v) ls Lhe amounL of Lhe blll and (x) ls Lhe number of davs overdueŦ 1hls means LhaL for everv 1
dav lncrease ln Lhe davs overdueţ Lhe amounL of Lhe assoclaLed blll lncreases bv $3Ŧ63Ŧ
* 1he relaLlonshlp ls neaaLlve for commerclal accounLsţ meanlna a hlaher blll has an assoclaLlon wlLh a
lower number of davs overdueŦ 1he llnear rearesslon model for Lhese cusLomers ls v ƹ Ŵ3Ŧ009 x +
317Ŧ274ţ (v) ls Lhe amounL of Lhe blll and (x) ls Lhe number of davs overdueŦ 1hls means LhaL for everv 1
dav lncrease ln Lhe davs overdueţ Lhe amounL of Lhe assoclaLed blll decreases bv $3Ŧ01Ŧ
* 1he correlaLlon ls verv sLrona for boLh accounLsţ (r2 ƹ 0Ŧ933 or 93Ŧ3Ʒ varlaLlon ls explalned ln Lhe
daLa for resldenLlal accounLs and r2 ƹ 0Ŧ937 or 93Ŧ7Ʒ varlaLlon ls explalned ln daLa for commerclal
accounLs)Ŧ
* lor boLh klnds of accounLsţ bllls around $230 Ŵ $300 have a Lendencv Lo be abouL 30 davs laLeŦ
8esldenLlal accounLs LhaL have bllls less Lhan $230 Lend Lo pav before 30 davsŦ Commerclal accounLs
wlLh bllls less Lhan $230 aenerallv pav afLer 30 davsŦ

8ecommendaLlonsť

Þer Lhe daLa provlded ln Lhe rearesslon analvslsţ lL ls recommended LhaL manaaemenL lmprove Lralnlna
of accounL manaaers Lo moLlvaLe Lhelr cllenLs Lo pav Lhelr bllls ln LlmeŦ AccounL manaaers can offer Lhelr
cllenLs Lo Lake advanLaae of dlscounL raLes as an lncenLlve Lo expedlLe Lhelr pavmenLsŦ lL ls
recommended LhaL we focus on commerclal accounLs slnce Lhere mav be more opporLunlLv Lo lncrease
Lhe slope on Lhe rearesslon llne for Lo close laLe pavmenLs on low blll amounLsŦ uue Lo recenL economlc
Lrendsţ lL mav be more dlfflculL Lo lmprove pavmenLs hlah balance resldenLlal accounLsŦ 1houahţ lL ls sLlll
lmporLanL Lo promoLe dlscounL raLes Lo shorLen Lhe amounL of davs laLe for pavmenLsŦ

1he accounL manaaemenL Leam should seL aoals Lo shorLen Lhe amounL of davs laLe for bllls on boLh
accounLs LvpesŦ 1hls wlll lmprove proflLablllLv for Lhe Culck SLab CollecLlon AaencvŦ
Concluslons and Summarvť
1hrouah Lhls analvsls we have ldenLlfled a llnear relaLlonshlp beLween Lhe amounL of a blll and Lhe
amounL of davs LhaL Lhe blll ls overdueŦ 1hls relaLlonshlp ls found boLh wlLhln resldenLlal accounLs and
buslness accounLsŦ

8esldenLlal accounLs appear Lo have ouLsLandlna blll amounLs beLween $30 and $300ţ and
approxlmaLelv 0 Lo 30 davs laLeŦ Plaher dellnquencv bllls were assoclaLed wlLh laraer accounL balances
dueţ and Lhe less overdue bllls were assoclaLed wlLh smaller accounL balances dueŦ

Commerclal accounLs also seemed Lo have ouLsLandlna accounL balances beLween $30 and $300ţ buL
Lhelr accounLs had areaLer amounLs of Llme before pavmenLsţ beLween 40 and 100 davs laLeŦ Cverdue
bllls seemed Lo be more assoclaLed wlLh smaller amounLs dueţ and Lhe less overdue bllls were
assoclaLed wlLh laraer amounLs dueŦ 1hls ls lnLeresLlna slnce Lhe smallesL accounL of onlv $60 was 99
davs laLeŦ 1hls seems Lo provlde an opporLunlLv for CSCA Lo decrease Lhe Llme of pavmenL for low
commerclal accounL balancesŦ

1hese resulLs are noL necessarllv evldence LhaL Lhe slze of a blll causes laLenessŦ 1he analvsls ls [usL
showlna LhaL Lhere ls a relaLlonshlp beLween Lhe slze of a blll and Lhe number of davs overdue amona a
larae number of cusLomersŦ 1here are several facLors LhaL mav aLLrlbuLe Lo Lhe laLe pavmenL of bllls and
furLher research should be conducLed Lo bulld off of Lhese flndlnasŦ

8eferencesť

8ruce LŦ 8owermanţ 8Ŧ 1Ŧ (2004)Ŧ LssenLlals of 8uslness SLaLlsLlcsŦ new ?orkť McCrawŴPlll Companlesţ
lncŦ

varlablesť | | | | | |
uA?S ƹ Lhe number of davs Lo collecL Lhe pavmenL | | |
8lLL ƹ amounL of Lhe overdue blll | | | |
1?ÞL ƹ 1 for resldenLlal accounLs 1?ÞL ƹ 0 for commerclal accounLs |

Appendlxť

uA?S | 8lLL | 1?ÞL | uA?S | 8lLL | 1?ÞL |
60 | 203 | 0 | 41 | 213 | 1 |
86 | 79 | 0 | 37 | 201 | 1 |
81 | 97 | 0 | 32 | 302 | 1 |
60 | 197 | 0 | 26 | 130 | 1 |
47 | 288 | 0 | 48 | 273 | 1 |
71 | 138 | 0 | 23 | 146 | 1 |
83 | 98 | 0 | 33 | 187 | 1 |
33 | 223 | 0 | 47 | 264 | 1 |
69 | 130 | 0 | 19 | 97 | 1 |
90 | 30 | 0 | 36 | 179 | 1 |
94 | 46 | 0 | 30 | 134 | 1 |
83 | 93 | 0 | 17 | 110 | 1 |
84 | 100 | 0 | 21 | 100 | 1 |
79 | 140 | 0 | 49 | 301 | 1 |
47 | 299 | 0 | 13 | 73 | 1 |
69 | 180 | 0 | 16 | 79 | 1 |
39 | 310 | 0 | 40 | 197 | 1 |
63 | 203 | 0 | 48 | 299 | 1 |
83 | 73 | 0 | 43 | 240 | 1 |
83 | 93 | 0 | 31 | 138 | 1 |
33 | 240 | 0 | 30 | 149 | 1 |
47 | 311 | 0 | 34 | 180 | 1 |
70 | 162 | 0 | 38 | 203 | 1 |
39 | 213 | 0 | 42 | 220 | 1 |
70 | 134 | 0 | 29 | 162 | 1 |
83 | 97 | 0 | 30 | 311 | 1 |
49 | 230 | 0 | 23 | 133 | 1 |
71 | 179 | 0 | 16 | 80 | 1 |
74 | 130 | 0 | 43 | 223 | 1 |
67 | 201 | 0 | 31 | 310 | 1 |
33 | 273 | 0 | 22 | 97 | 1 |
37 | 220 | 0 | 3 | 90 | 1 |
80 | 110 | 0 | 10 | 30 | 1 |
60 | 210 | 0 | 47 | 289 | 1 |
30 | 302 | 0 | 13 | 70 | 1 |
68 | 187 | 0 | 11 | 60 | 1 |
44 | 301 | 0 | 42 | 210 | 1 |
47 | 289 | 0 | 36 | 203 | 1 |
67 | 199 | 0 | 22 | 93 | 1 |
73 | 149 | 0 | 11 | 46 | 1 |
91 | 70 | 0 | 19 | 98 | 1 |
82 | 90 | 0 | 24 | 130 | 1 |
63 | 211 | 0 | 47 | 288 | 1 |
74 | 133 | 0 | 39 | 211 | 1 |
92 | 80 | 0 | 27 | 140 | 1 |
63 | 146 | 0 | 44 | 230 | 1 |
99 | 60 | 0 | 33 | 199 | 1 |
31 | 264 | 0 | 6 | 93 | 1 |
8earesslon Analvslsť

8oLh AccounL 1vpes

uescrlpLlve sLaLlsLlcs | | |
| | |
| uA?S | |
counL | 96 | |
mean | 49Ŧ78 | |
sample varlance | 337Ŧ86 | |
sample sLandard devlaLlon | 23Ŧ62 | |
SLem and Leaf ploL for | uA?S | |
sLem unlL ƹ | 10 | |
leaf unlL ƹ | 1 | |
| | |
lrequencv | SLem | Leaf |
2 | 0 | 3 6 |
10 | 1 | 0 1 1 3 3 6 6 7 9 9 |
9 | 2 | 1 2 2 4 3 3 6 7 9 |
12 | 3 | 0 0 1 3 4 3 6 6 7 8 9 9 |
19 | 4 | 0 1 2 2 3 3 4 4 7 7 7 7 7 7 7 8 8 9 9 |
10 | 3 | 0 0 1 1 2 3 3 3 7 9 |
11 | 6 | 0 0 0 3 3 3 7 7 8 9 9 |
8 | 7 | 0 0 1 1 3 4 4 9 |
10 | 8 | 0 1 2 3 3 3 3 4 3 6 |
3 | 9 | 0 1 2 4 9 |
0 | 10 | |
hlah ouLllers | 0 | |
96 | 0 | |
uescrlpLlve sLaLlsLlcs | | |
| | |
| 8lLL | |
counL | 96 | |
mean | 174Ŧ27 | |
sample varlance | 6ţ036Ŧ38 | |
sample sLandard devlaLlon | 77Ŧ82 | |
SLem and Leaf ploL for | 8lLL | |
sLem unlL ƹ | 100 | |
leaf unlL ƹ | 10 | |
| | |
lrequencv | SLem | Leaf |
26 | 0 | 4 4 3 3 6 6 7 7 7 7 7 7 8 8 9 9 9 9 9 9 9 9 9 9 9 9 |
32 | 1 | 0 0 1 1 4 4 4 4 4 4 3 3 3 3 3 3 3 3 3 3 6 6 7 7 8 8 8 8 9 9 9 9 |
30 | 2 | 0 0 0 0 0 0 1 1 1 1 1 1 2 2 2 2 4 4 3 3 6 6 7 7 8 8 8 8 9 9|
8 | 3 | 0 0 0 0 1 1 1 1 |
0 | 4 | |
3rd quarLlle | 221Ŧ23 | |
96 | 123Ŧ30 | |
mode | 203Ŧ00 | |
uescrlpLlve sLaLlsLlcs Commerclal |
| |
| uA?S |
counL | 48 |
mean | 68Ŧ48 |
sample varlance | 233Ŧ36 |
sample sLandard devlaLlon | 13Ŧ28 |
mlnlmum | 39 |
maxlmum | 99 |
ranae | 60 |

uescrlpLlve sLaLlsLlcs Ŵ 8esldenLlal |
| |
| uA?S |
counL | 48 |
mean | 31Ŧ08 |
sample varlance | 180Ŧ12 |
sample sLandard devlaLlon | 13Ŧ42 |
mlnlmum | 3 |
maxlmum | 32 |
ranae | 47 |

uescrlpLlve sLaLlsLlcs Ŵ Commerclal |
| |
| 8lLL |
counL | 48 |
mean | 174Ŧ27 |
sample varlance | 6ţ121Ŧ01 |
sample sLandard devlaLlon | 78Ŧ24 |
mlnlmum | 46 |
maxlmum | 311 |
ranae | 263 |

uescrlpLlve sLaLlsLlcs Ŵ 8esldenLlal |
| |
| 8lLL |
counL | 48 |
mean | 174Ŧ27 |
sample varlance | 6ţ121Ŧ01 |
sample sLandard devlaLlon | 78Ŧ24 |
mlnlmum | 46 |
maxlmum | 311 |
ranae | 263 |

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 ¯f°  f€½€ $$ ¾ ¯°   f€°   $ $ $ $ $ $ $ $ $ $   °n            $ $ $ $ $ $ $ $ $ $ $ $ ¯ $ f€ $ $ $ $ $ $ $ $$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ – ¾  $  ¾n½ ¾f¾n¾   $ $ $  $ $ n° $ ¯ f° $  ¾f¯½ ff°n  $   ¾f¯½ ¾f° f  f° $ $ .

 ¯f°  f€½€ $  $ ¾ ¯°   f€°   $ $ $ $ $ $ $ $ $ $   °n      $ $ $ $ $ $ ¯ $ f€ $ $ $ $ $ $$ $ $ $ $ $ $ $ $ $  f   $  $ $ $  ¯  $   ¾n½ ¾f¾n¾.

¯¯ nf   $ $ $$ $ n° $ ¯ f° $ $ ¾f¯½ ff°n  $  $ ¾f¯½ ¾f° f  f° ¯°¯¯ ¯f¯¯ f°–  $  $ $ $ $ $ $ $  ¾n½ ¾f¾n¾  ¾ °f $ .

  $ $ $$ $ n° $ ¯ f° $ $ ¾f¯½ ff°n  $  $ ¾f¯½ ¾f° f  f° ¯°¯¯ ¯f¯¯ f°–  $  $ $ $ $ $ $ $  ¾n½ ¾f¾n¾ .

¯¯ nf   $ $ $ $  $ $ $ $   $ n° $ ¯ f° $  ¾f¯½ ff°n  ¾f¯½ ¾f° f  f° ¯°¯¯ ¯f¯¯ $ $ $ $ $ $ f°–  $ $   ¾n½ ¾f¾n¾  ¾ °f   $ $ $ $  $ $ n° $ .

¯ f° $  ¾f¯½ ff°n  $ $   $ ¾f¯½ ¾f° f  f° ¯°¯¯ ¯f¯¯ $ $ $ $ $ $ f°–  $ $ .

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