Membership Application Database (MADb) User Training

MADb User Training, Revision 5 2950 College Avenue Escanaba, MI 49829 (906) 789-0558 Workforce Consulting Services

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MADb User Training, Revision 5

Michigan Works! is an equal opportunity employer / service. Auxiliary aids, services and accommodations are available to individuals with disabilities upon request. To request an accommodation, please call our EO Officer, Amy Hebert, at (906) 789-0558 or Michigan Relay Center at (800) 649-3777.

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Table of Contents
How to Use this Manual..............................................................................................................................7 Section 1: Introduction...............................................................................................................................8
Objectives............................................................................................................................................................8 What is MADb....................................................................................................................................................8 Data Collected.....................................................................................................................................................8 How is Data Collected.........................................................................................................................................9

Section 2: Accessing MADb System.........................................................................................................12
System Requirements........................................................................................................................................12 In Internet Explorer 4.x, 5.x, and 6, how do I turn Java or JavaScript off or on?.......................................12
Windows (Internet Explorer)..............................................................................................................................................12

MADb Navigation.............................................................................................................................................12 Differentiating the Systems..............................................................................................................................13
Production System..............................................................................................................................................................13 Training System..................................................................................................................................................................13

Logging In..........................................................................................................................................................14

Section 3: Navigating MADb....................................................................................................................15
MADb Administrator.......................................................................................................................................15 MADb Tools......................................................................................................................................................16

Section 4: Job Candidate Management....................................................................................................18 The Job Candidate Management area is where all data entry and editing occurs within the MADb Administrator. The following are the features of this section:...............................................................18
Create Service Account.....................................................................................................................................19
Step 1. SSN, location, and youth........................................................................................................................................19 Step 2. Job seeker background information (table: jf_cand)..............................................................................................20 Step 3. Job seeker sequence information (table: jf_cand_seq)...........................................................................................21 Step 4: Job seeker skill inventory (table: jf_cand_skills)...................................................................................................23

Update Service Account....................................................................................................................................25
Find a Job Seeker................................................................................................................................................................25 Edit Job Seeker Data – Candidate Information and Skill Sets...........................................................................................26 Manage a Sequence............................................................................................................................................................28 Manage Assessment Tests..................................................................................................................................................31 Manage Employee Needs Survey.......................................................................................................................................34

Manage Referrals..............................................................................................................................................37
Adding a Referral...............................................................................................................................................................37 Updating a Referral.............................................................................................................................................................38 Delete a Referral.................................................................................................................................................................38

Manage placements / outcomes........................................................................................................................40
Entering an Outcome..........................................................................................................................................................40 Editing an Outcome............................................................................................................................................................43 Deleting an Outcome..........................................................................................................................................................44

Create Candidate Approval Report.................................................................................................................45 Delete Service Account.....................................................................................................................................48

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MADb User Training, Revision 5 Section 5: Report Generation....................................................................................................................49
Fundamentals of Running a Report................................................................................................................51
Sorting Your Report...........................................................................................................................................................52 Running the Report.............................................................................................................................................................52

Candidate Report..............................................................................................................................................53
Background.........................................................................................................................................................................53 Parameters...........................................................................................................................................................................53 Display Settings..................................................................................................................................................................54 Display or File....................................................................................................................................................................54

Activity Report..................................................................................................................................................56
Background.........................................................................................................................................................................56 Parameters...........................................................................................................................................................................56 Display Settings..................................................................................................................................................................56 Display or File....................................................................................................................................................................57 Report Examples.................................................................................................................................................................58

Individual Activity Report................................................................................................................................59
Background.........................................................................................................................................................................59 Parameters...........................................................................................................................................................................59 Display Settings..................................................................................................................................................................59

Satisfaction Report............................................................................................................................................60
Background.........................................................................................................................................................................60 Parameters...........................................................................................................................................................................60 Display Settings..................................................................................................................................................................60 Display or File....................................................................................................................................................................60

30-Day Follow-up Report.................................................................................................................................62
Background.........................................................................................................................................................................62 Parameters...........................................................................................................................................................................62 Active Report Features.......................................................................................................................................................62

1st and 2nd Outcome Follow-Up Report.........................................................................................................63
Background.........................................................................................................................................................................63 Parameters...........................................................................................................................................................................63 Display Settings..................................................................................................................................................................63 Active Report Features.......................................................................................................................................................63

Employer Outcome Report..............................................................................................................................65
Background.........................................................................................................................................................................65 Parameters...........................................................................................................................................................................65 Display Settings..................................................................................................................................................................65 Active Report Features.......................................................................................................................................................65

Post and Pre-Placement Wages Report...........................................................................................................66
Background.........................................................................................................................................................................66 Parameters...........................................................................................................................................................................66 Display Settings..................................................................................................................................................................66

Referrals Report................................................................................................................................................67
Background.........................................................................................................................................................................67 Parameters...........................................................................................................................................................................67 Display Settings..................................................................................................................................................................67 Display or File....................................................................................................................................................................67

Candidate Skills Report....................................................................................................................................68
Background.........................................................................................................................................................................68 Parameters...........................................................................................................................................................................68 Display Settings..................................................................................................................................................................68 Background.........................................................................................................................................................................69 Parameters...........................................................................................................................................................................69 Display Settings..................................................................................................................................................................69
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MADb User Training, Revision 5 Section 6: Kiosk Usage – End User .........................................................................................................70
Background.......................................................................................................................................................70 Linking...............................................................................................................................................................70 Usage..................................................................................................................................................................71
Login...................................................................................................................................................................................71 Services...............................................................................................................................................................................71 Customer Satisfaction.........................................................................................................................................................72 Closing – Marketing...........................................................................................................................................................72

Section 7: MADb Tools - Data Entry Tools.............................................................................................74
Background.......................................................................................................................................................74 Accessing............................................................................................................................................................74 Using MADb Tools: Data Entry.......................................................................................................................74

Section 8: MADb Tools – Reporting.........................................................................................................83 Section 9 MADb Tools – Administration..................................................................................................89
Delete Job Seeker Services...............................................................................................................................89

Section 10: Self-Registration – End User.................................................................................................91
Linking / Accessing...........................................................................................................................................91 Language...........................................................................................................................................................91 Usage..................................................................................................................................................................91
Starting Screen....................................................................................................................................................................91 General Information............................................................................................................................................................92 Contact Information............................................................................................................................................................92 Personal Information..........................................................................................................................................................93 Employment History...........................................................................................................................................................93 Additional Questions and Migrant Seasonal Worker Status..............................................................................................94 Status...................................................................................................................................................................................94 Skills...................................................................................................................................................................................95 Final / Complete.................................................................................................................................................................95

Exiting the Process Early..................................................................................................................................96 Approval............................................................................................................................................................96

Section 11: Job Seeker Registration Renewal Utility...............................................................................97
Linking / Accessing...........................................................................................................................................97 Language...........................................................................................................................................................97 Usage..................................................................................................................................................................97
Starting Screen....................................................................................................................................................................97 Create New Sequence.........................................................................................................................................................98 Confirmation of Update and Verify Contact Information..................................................................................................98 Contact Information Update...............................................................................................................................................99 Final Confirmation..............................................................................................................................................................99

Section 12: Assessment Test Result Protocols........................................................................................101 Section 13: Training Resources – Job Seeker Barcodes.......................................................................102 Section 14: Training Resources – Scanned Services.............................................................................103 Section 15: Forms...................................................................................................................................104
Job Seeker Registration Form........................................................................................................................105
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How to Use this Manual
Icon key:

Observe first, then practice. Practice. Process or steps for you to perform as the learner. Important concept that will relate to other aspects of the training.

Important note about the system.

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Section 1: Introduction
Objectives
Session 1: • Enter an MADb registrant • Help a job seeker enter their own registration • Update a registration o Information o Enter and update:  Assessments, referrals, rapid response survey, and placements o Manage a job seekers sequences (points of entry and exit) • Use MADb Tools in career resource room • Issue a Michigan Works! Card to a job seeker Session 2: • Run pre-set reports out of MADb • Conduct basic skills matching to refer job seekers to job openings • Run forecasting reports to anticipate future One-Stop activity levels

What is MADb
The Membership Application Database (MADb) system is a networked Intranet based application which allows for the registration, tracking and collection of data concerning job seekers accessing a workforce investment system.

Data Collected
Data in the MADb system is collected directly from job seekers as well as data entered by staff. Specific examples of information collected include: • • • • • Member registrations, which include: name, contact information, immediate work history and wage information, skills, and educational background; Services accessed within Service Centers – which is entered using self service kiosks; Referrals to job opportunities; Assessment tests taken and scores received; Scanned services using bar coded services, workshops, and other outputs; and
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MADb User Training, Revision 5 • Outcome information including employer, occupation, wage, and post placement information.

How is Data Collected
The data within the system allows for the management of job seekers accessing workforce investment service centers. These tracking mechanisms help to ensure that relationships with job seekers are maintained, and the system helps to make the most meaningful labor exchanges for both the job seeker and the business. Data within the system complements and helps to provide case management services for all job seekers from core services through enrollment in categorical programs. Finally, data can also be used to track metrics related to the performance of a workforce investment region, sub-region, or service center. The following diagram illustrates data collection, including: the central server for storage, kiosks for job seeker data entry, computer terminals for staff and job seekers, and bar code technology.
Data Collection Diagram

Important notes about this diagram include: • • • The thin black lines with double arrows represent the ability for two way communication from the database; The thick single arrow (gray) lines represent one way data input into the database; and It is also important to note that all data moves between the input/output device and the server. It is not possible for one user to directly communicate to another user.

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Data Structure

The data structure within the MADb system is similar to a One-Stop Management Information System. Each job seeker has at a minimum two database records: 1. Primary record, containing relatively static background information a. Name b. Address c. Date of Birth d. Phone # and other contact information e. County or location (of service center registration) 2. Sequence record, containing more dynamic information a. Last occupation, including i. Wage ii. Hours (part/full-time) iii. O*Net b. Migrant seasonal worker status c. Education attainment d. Area of education
Example of Data Structure (Table Level)

Table: jf_cand
cand_i d 1084 1085 cur_sequen ce 1325 1564 lnam e Doe Doe fnam e John Jane

Table: jf_cand_seq
seq_i d 1325 1326 … 1564 1085 cand_i d 1084 1085 start_date 6/9/2006 10:05:00AM 6/9/2006 10:11:00AM 9/9/2006 3:58:00PM …

Please note the relationships: • John Doe has a 1:1 relationship • Jane Doe has a 1:2 (or 1 : many) relationship o Solid line represent current or last active sequence o Dashed line is a previous sequence  Only one of these two sequences may be open at the same time

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MADb User Training, Revision 5 Other important elements about a job seeker record: • • • The system maintains social security numbers – no duplicate social security number may exist; No job seeker (based on SSN) may have more than one primary record; and Job seekers may have more than one sequence. o However, only one sequence at a time may be in “open” status

~ End of Section 1 ~

Notes:

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Section 2: Accessing MADb System
Section 2 Learning Objectives • Access MADb and MADb Tools • Distinguish between the training and production environment • Identify needed internet browser requirements

System Requirements
The MADb system must be accessed by Microsoft Internet Explorer using a Microsoft Windows operating system. In addition, JavaScript or “Active Scripting” needs to be enabled. The following directions may apply to your version of Microsoft Internet Explorer:

In Internet Explorer 4.x, 5.x, and 6, how do I turn Java or JavaScript off or on?
To enable JavaScript in Internet Explorer, follow the instructions below for your version and operating system:

Windows (Internet Explorer)
1. 2. 3. 4. Open your browser: From the Tools menu, choose Internet Options... . Click the Security tab. In versions 5.x and 6, click Custom Level... . In version 4.x, click Custom and then Settings: o Scroll to the "Active scripting" section of the list. (In version 6, this is under "Scripting".) Click Enable.

5. Close and restart your browser.

MADb Navigation
MADb Production System: Navigation Menu: Administrative Interface: MADb Tools: http://bcvmadb/kioskweb/prd/ MADb Training System: http://bcvmadb/kioskweb/training

http://bcvmadb/kioskweb/prd/admin http://bcvmadb/kioskweb/training/admin http://bcvmadb/kioskweb/prd/tools http://bcvmadb/kioskweb/training/tools

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Differentiating the Systems
Production System

Training System

It is important to train on the training system, and only use the production system for actual data entry.

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Logging In

For training purposes, please log into the training system using the following credentials:

1st Access the Training System 2nd Enter: Username: training 3nd Click the button. Password: student

The password is case sensitive, the username is not.
~ End of Section 2 ~

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Section 3: Navigating MADb
Section 3 Learning Objectives • Demonstrate ability to navigate MADb system

MADb Administrator

You may select options one of two ways: o By navigating to a section by clicking a hyperlink on the left; or o Using the pop-up menu on top next to the Michigan Works! logo.  Note: MADb Tools is only available from the left.

What you will see on this screen, will depend on your level of access. The training user level is set to “Administrator”. Clerical: Job Candidate Management Change Password MADb Tools Level of Access General Management: Job Candidate Management Report Generation Change Password MADb Tools Administrator: Job Candidate Management System Management Report Generation Change Password MADb Tools

To return to the MADb Administrator home page – click the logo in the upper left corner of the screen.
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MADb Tools
Accessing

To access MADb tools, you may either: • • Click the MADb Tools link from the Administrator home page; or Access it directly by typing http://bcvmadb/kioskweb/prd/tools o Or in the training system: http://bcvmadb/kioskweb/training/tools
Authenticating

MADb Tools login credentials are the same as those used for the MADb Administrator.
Navigation

Important navigation tips for this screen include: • Clicking on the word page; Clicking on the in the upper right will bring you to the MADb Tools main

• •

icon will return you to the MADb Administrator System; and

Clicking on either or will expand those selections so you may see available choices. Clicking again will collapse the selections.

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MADb User Training, Revision 5 Exploded “Data Entry Utilities” View:

Exploded “Reports” View:

Take 10 to 15 minutes and practice navigating both MADb Administrator and MADb Tools.

~ End of Section 3 ~

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Section 4: Job Candidate Management
Section 4 Learning Objectives • Enter a job seekers registration from the MADb Administration system • Update a registration o Information o Enter and update:  Assessments, referrals, rapid response survey, and placements o Manage a job seekers sequences (points of entry and exit) • Verify and approve job seekers in the approval queue.

The Job Candidate Management area is where all data entry and editing occurs within the MADb Administrator. The following are the features of this section: Use this function to enter a new job seeker • Create Service Account into the system as a staff member. This function will allow you to add: • Primary job seeker data • Sequence data • Skill inventory Use this function to update an existing member in the database. The function will allow you to edit existing candidate information, including: • Primary job seeker data • Sequence data • Skill inventory In addition, you may: • Close and open new sequences; • Manage application referrals • Manage Rapid Response Needs Survey • Manage assessment test scores • Manage placements / outcomes Review new initial job seeker selfregistrations, and approve. Delete a service account, including all related history.
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Update Service Account

• •

Create Candidate Approval Report Delete Service Account *

* The Delete Service Account feature is only available to Administrators.

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Create Service Account
Creating a new account in the system is a 3 step process. Job seekers should never perform this data entry from the MADb Administrator screens.

Step 1. SSN, location, and youth

Enter the job seekers SSN or provide a unique number. This field has a red asterisk “*”, which means it is required. • If you choose not to employ the use of social security numbers, you may want to follow the same procedure used by your One-Stop Management Information System to generate a unique 9-digit identification number.

 

Enter the county of registration or the county that the job seeker will primarily receive services from (if different) *. Indicate if the job seeker is a younger youth. Depending on the configuration settings, you may not see the youth checkbox.

Using the youth feature for job seekers combined with using the youth feature for staff, will allow the database to automatically assign youth job seekers to
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MADb User Training, Revision 5 youth case managers.

Step 2. Job seeker background information (table: jf_cand)
The following information is considered to be relatively static background information on the job seeker. Most of this information must be updated by staff. However, job seekers may update their address and telephone number if they use the job seeker Renewal Utility.

Again, any field denoted with a red asterisk “*” is required to be completed in order to save the record in the database. The system is designed to provide basic demographic data for reporting, recruitment to programs, evaluates the performance of One-Stop systems, and monitor equal opportunity benchmarks. Therefore, it is important to remember that data provided is self-certified. Additional screening may be required to
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MADb User Training, Revision 5 determine actual eligibility based on any of any data indicator(s). Forcing techniques for required fields:  Telephone: 000-000-0000 The notes field is provided as a place to maintain basic contact notes, particularly for job seekers accessing Core Services. Finally, there is no integrated spell checking and data is stored the way it is entered. Therefore, care should be taken to observe capitalization rules. To mitigate capitalization issues, some reporting of the data can be done that will convert all data to capitals (for example to produce a postal service compliant mailing label).

Step 3. Job seeker sequence information (table: jf_cand_seq)
The following information is considered to be dynamic information that will change as the job seeker progresses through their career pathway. This information includes: employment history, education attainment, migrant seasonal worker status, job search criteria, and their status in your system. This information becomes what is known as the Job Seekers Sequence. Only one sequence may be opened at any one time. However, a job seeker may have multiple sequences. Selecting an occupation title and area of education – is a two step process. First – Second – Select a major occupation area / grouping. Select a specific occupation from the Step 2 drop down that will appear after a major category is selected.

A common question is, “when should a new sequence be opened?” or “when should a sequence be closed?”  Open, when: o Job seeker returns and there is a change in previous employment or educational attainment; or o Significant period of time between last service received an now  Job seekers sequences will “soft exit” or close automatically if no service is provided within 60-days. Measured by: • Kiosk login • Updating of sequence data  Close, when: o An employment outcome occurs (change in employment history) o A change in educational attainment o Automatic closure after 60-days service lapse (or other time period set by your administrator) o Lost contact with the job seeker
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MADb User Training, Revision 5 o Job seeker leaves the labor market or stops using one stop services

Assignment to Team Member The system requires that each job seeker have an “Assigned Team Member.” This is a semi-manual process when staff enters a job seeker. However, this is performed automatically, when the job seeker self-registers.

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MADb User Training, Revision 5 When a registration occurs, MADb searches the One-Stop of registration. The system sorts all One-Stop team members, and identified the team member with the fewest “open sequenced” job seekers assigned. MADb automatically assigns the new job seeker registration to that team member. This assignment may be overridden as well. Finally, youth (under 18) are automatically assigned to the youth worker with the fewest number of job seekers with open sequences. The staff administrative management functions will allow the administrator to identify staff as youth workers.

Step 4: Job seeker skill inventory (table: jf_cand_skills)
The final step is to complete the skills inventory for the job seeker. Remember that these are self certified skills. A good test to use: (1) Job seeker has received training on a skill; or (2) Job Seeker has successfully performed skill on the job.

SUCCESS!:

At this point, you may: • Edit the Candidate – allows you to perform all editing functions (edit information, manage referrals, manage outcomes, manage assessment tests, etc…), without having to look-up the candidate. • • Return to the Candidate Management Screen (to add another candidate or edit another candidate). Return to the MADb Administrator home page.
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Please follow these steps: 1. If you are not at the Administrator home page, please return there.
2.

Enter yourself into the (training) system as a job seeker. Purposefully enter one or more pieces of data incorrectly in the background information or skills inventory.
a.

For an SSN, you may want to use your 7-digit phone number + the 2-digit year of your birth

3. Complete all four steps, including a skills inventory
Notes:

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Update Service Account
Use this function to update an existing member in the database. The function will allow you to edit existing candidate information, including: 1. Primary job seeker data 2. Sequence data 3. Skill inventory In addition, you may: • Close and open new sequences; • Manage application referrals • Manage Rapid Response Needs Survey • Manage assessment test scores

Find a Job Seeker
You may find a job seeker by using 4 methods: 1. County associated with the record (will display all job seekers for that county if no additional criteria selected). 2. Last Name (keyword). The query uses a “sounds-like” feature, so a broad array of responses will come back. However, this is helpful for misspelled last names. 3. Social Security Number. All 9-digits must be entered to use this parameter. 4. Last name starts with a specific letter. This feature becomes basically useless once the database becomes populated with more than several hundred records.

Once you enter your search parameters, click on the and return matching records.
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button. MADb will query the database,

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If you find the record you were searching for, select the record using the the job seekers name.

radio button to the left of

Your management options for the job seekers are displayed on the five (5) buttons at the bottom of the form.

Edit Job Seeker Data – Candidate Information and Skill Sets
To review or make edits to the Background Information about a Job Seeker click the button. To review or edit skills click the By using the option, if you click the the bottom of the form, you will automatically be taken to the skill set information. From these screens you may update and edit information or just review it. button. button at

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Please follow these steps: 1. 2. 3. 4. 5.
Notes:

Start from the home page. Find your membership record. Correct the data that you entered incorrectly. Edit your record again. Conduct a quality check to see if your corrections saved.

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Manage a Sequence
To this point you have only reviewed and updated about 1/3rd of the data. To manage sequences, you need to click the button. You will then see a list of all of the sequences for that job seeker and the status (open/closed).

To review the data contained in a sequence and/or to make edits to it, click the the sequence you would like to edit then click .

radio button next to

If you click update, the sequence data screen will reappear, that you saw when you initially entered your membership record.
Close a Sequence

1. Select a sequence to view 2. Scroll down the record to the STATUS section

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MADb User Training, Revision 5 3. Select “closed” from the Sequence Status option

4. Select an Exit Reason from the drop down box

5. Click the

button

The screen will return to the sequence management screen, and the sequence status should now be “closed – Returned to Education” (or whatever reason was selected).

Open / Re-open a Sequence

1. Select a sequence to open 2. Scroll down the record to the STATUS section 3. Select “open” from the Sequence Status option

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4. Return the Exit Reason to [Exit to Employment]. The system default is [Exit to Employment], which is an indicator of a “soft exit”, if a sequence is closed with this status.

5. Click the

button

The screen will return to the sequence management screen, and the sequence status should now be “open”.

Complete this process for your membership record. Find your record. Close your sequence. Make sure the sequence closed. Then re-open your sequence, setting the Exit Reason to the system default.
Notes:

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Manage Assessment Tests
You have now mastered finding a job seeker, managing their data, and managing the sequence. Now you can explore adding services to the job seeker. These services are meant to provide information to make a labor exchange, manage referrals to employers, and manage information if the job seeker is impacted by a Rapid Response. Finally, job placement, which is the end-goal, can also be managed. First, let’s look at managing assessment tests. Job seekers may take a variety of aptitude, skill, and interest assessment tests while accessing a One-Stop system. The MADb system provides a mechanism to both store this information and to query the data out. Let’s review how to manage Assessment Tests.
Adding an Assessment Test Results & Reviewing Assessments on File

First, you need a job candidate to manage. Find the job candidate through the Job Candidate Management functions and select Update Service Account. Then you will search for a job seeker, using the screens discussed earlier.

One you have selected a candidate click on tests for the job seeker.

to add, review or edit assessment

If no assessment tests exist for the job seeker, you will only see a data entry utility to add an assessment test result.

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From this screen, you may enter the date of the test, the assessment tool used, and the score (or result). It is very important that all users use the accepted methodology for tracking assessment test results. For example – for a TABE math test, if one user types in the number of questions correct, another enters the number of questions wrong, and yet another user entering the grade level, then there is no ability to query and understand the data in a meaningful way. Section 12 contains standardized practices for recording assessment data for your One-Stop system.

In the above example, Derek Seeker took the TABE Math test on September 16, 2006. Derek scored at the 8th grade level. One the data is in, click . MADb now stores the data, and a new screen displays. The new screen displays the Assessment Tests the job seeker has on file, and allows for entry of more data:

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Editing Assessment Test Results

To edit a job seeker’s assessment tests results in MADb, you find the job seeker, and click on . If assessment test results are entered for the job seeker, they will be displayed above the Add Assessments data entry area. To edit an existing Assessment Test result, click on the assessment test Test Name that you wish to edit. When you hover over the Assessment Test name in the results area, you will see that the name is actually a hyperlink.

In this case, Derek’s grade level was incorrectly entered – and is being changed to 9th grade.

When editing is complete, the UPDATE TEST button is clicked.

Using your membership record: Add a TABE MATH result, for a test taken on June 1st, and your score is 10th Grade. • Display all of your Assessment Test Results. • Edit your TABE MATH result, edit the result so the result is now 12th Grade. • Enter at least one more assessment test result until you are comfortable with the process.

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Manage Employee Needs Survey
The Membership Application Database System contains a Rapid Response affected worker needs survey. This survey contains generalized questions to understand the impact of a rapid response on that worker. Further, the data may be aggregated to allow the Workforce Investment Board and others to understand the broad economic impact of a rapid response event.
Adding a Survey

To add an Employee Needs Survey, go to update a Job Candidate Account, find the Job Seeker and click the button.

The next screen will allow you to enter a Rapid Response Survey.

The Database Administrator will need to enter the Rapid Response Company and activate the survey.

Click the enter a survey.

when you have selected the Rapid Response event you wish to

If no Rapid Response Survey’s exist for the job seeker – only the survey form displays for completion. Please note, that there are no required fields for this form.

When you have completed data entry, click the screen.

button at the bottom of the

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Update an Existing Survey

To update an Employee Needs Survey, go to update a Job Candidate Account, find the job seeker and click the button.

Select the Rapid Response Survey which you wish to update.

Only one Rapid Response Survey for a specific company may be entered for a single job seeker.

Click the enter a survey.

when you have selected the Rapid Response event you wish to

The Rapid Response Survey now displays with the data that has previously been entered.

You may review the data or edit the data as needed. If you make any changes to the data, make sure that you click the button to exit the survey. If no changes are made, you may navigate out of the survey or close the browser.

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Using your membership record: • Add a Rapid Response Survey for the company Widgets Inc. o Do not include any dependent’s information • Find your account again, and edit the survey you just entered. o Now enter the following data into the Number of Dependents fields:  Under 18: 1  Over 18: 2
Notes:

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Manage Referrals
The referrals management function allows One-Stop staff to track where they have referred a job seeker to for employment opportunities, including: date, purpose, and outcome of the referral.

Adding a Referral
First, you need a job candidate to manage. Find the job candidate through the Job Candidate Management functions and select Update Service Account. Then you will search for a job seeker, using the screens discussed earlier.

One you have selected a candidate click on for the job seeker.

to add, review or edit referrals

If no referrals exist for the job seeker, you will only see a data entry utility to add a referral. All four elements of data are required to enter a referral:

• •

The Date of Referral is the original date of referral; The employer name is an open-ended entry;
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MADb User Training, Revision 5 • • The purpose is the reason for the referral; The final outcome represents the final result. Outcome is required at time of initial entry; however “Pending” is an outcome choice. button

Once you have successfully entered all of the data for the referral click the to save the referral.

Updating a Referral
To update a referral we will use the same process to navigate to the referrals area as discussed above. However, when referrals are present, you will see a list of referrals for a job seeker at the top of the screen, and a form for a new referral following that list.

This screen displays all four data-points of a referral, so there is no need to edit the referral just to review the data. To edit a referral, click on the date to the left of the Employer Name to display the referral in an input form.

If changes are made to the referral information, click the changes to the database.

button to save the

Delete a Referral
Administrators may delete a referral from the editing screen (above), by clicking the button next to the Update Referral button.

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Using your membership record: • Add a referral o Sam’s Manufacturing o July 31, 2006 o Purpose: Application o Status: Pending • Find the referral • Update the referral o Purpose: Interviewed • Add one more referral to a place of your choosing to become more comfortable with the feature.
Notes:

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Manage placements / outcomes
The labor exchange is the primary reason for the workforce investment system. Most every performance requirement revolves around the labor exchange and retention. The MADb system allows for the tracking of all labor-exchanges in your system, even those occurring out of “Core Services.”

Entering an Outcome
In order to enter an outcome, you first need to find a job seeker to work with. Find the job seeker by entering the Job Candidate Management area, and Update an Account. Enter your query criteria. From the results screen click on the and click the radio button for the job seeker you would like to add an outcome for button.

To add an outcome, select the sequence in which you would like to attach the outcome, and then click the button. You may add and update outcomes for open and closed sequences. On the next screen, if no outcomes exist, you will only see a form to add an outcome. If outcomes do exist for this job seeker and the selected sequence, you will see those outcome(s) at the top of the screen and a form to add additional outcomes following the list of entered outcomes. A job seeker may have multiple outcomes for any one sequence. The MADb system provides 5-areas for outcome or placement data entry. The only required sections are the “Add Outcome” and “Status” section, which provides the placement information. The remaining 3sections are follow-up and customer satisfaction areas that your One-Stop may or may not use.
Add Outcome

The Add Outcome section contains all of the basic information associated with a new job seeker placement. This data includes: employer name, date of employment, average hours per week, the occupation (Standard Occupation Code), wages per hour, full-time or part-time, staff credited for the outcome, and the funding source(s) that provided service to the participant.

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Only the Employer Name, number of hours, occupation, wage, and full/part-time status is required to provide an outcome. All remaining fields are optional. Finally, the are indicators for the three follow-up tracking mechanisms. If your One-Stop does not use these, just ignore these inputs.
Status – Outcomes and their Relationship to Status

The Status Area allows you to manage the status of a job seekers sequence when entering or updating an outcome, without having to enter into the job seeker’s sequence screen. From here, you may close, or reopen (if closed) a job seeker’s sequence. If closing a sequence, the reason must be selected.

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1st (15-day default) and 2nd (45-day default) Follow-up Questions

The MADb system allows for tracking two retention calls, following a placement / outcome. The data which can be collected includes: Employment (employed with the same employer, employed with a different employer, and not employed), Promotion or change in benefits, hours per week, and wages per week. The data fields are the same for both the 1st and 2nd follow-up.

The system defaults are 15 and 45-days. However, the system administrator may set these at different intervals.
Employer Service After the Sale Call

The final section is the employer satisfaction call. This allows a One-Stop to monitor the satisfaction of placements occurring within the One-Stop center. The question is a satisfaction question, which should be a common question established by the One-Stop. The acceptable response is a 5-point scale response (5 being the most satisfied).

Saving the Outcome

To save the outcome in the database click the outcomes screen of the job seeker you are working on.

button. You will be returned to the

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Editing an Outcome
In order to update an outcome, you first need to find a job seeker to work with. Find the job seeker by entering the Job Candidate Management area, and Update an Account. Enter your query criteria. From the results screen click on the and click the radio button for the job seeker you would like to add an outcome for button.

To edit an outcome, select the sequence in which you would like to view and edit outcomes, then click the button.

The system will then display any outcomes associated with the chosen job seeker and a form to enter a new outcome.

The date to the left of the Employer name is actually a hyper-link that will bring-up the selected outcome for viewing and editing if clicked.

The outcome form will now display. You may view all details of the outcome from this screen or make desired changes to the data. If you make any changes to the outcome, you must click the button to save the changes to the database.

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Deleting an Outcome
From the update outcomes screen, administrators will see the button next to the Update Outcomes button. Click this to delete an outcome. A pop-up dialogue box will confirm your desire to delete the outcome. This will permanently remove the outcome from the database. Outcomes should not be deleted if they provide performance information for the One Stop.

Enter an outcome for your record: • • • • • • • • Employer – Sam’s Manufacturing Date of Employment: August 15, 2006 Hours: 38 Occupation: Welder, Production Wage: 12.50 Part time employment Staff: Test Staff Save the outcome

Edit the Outcome just Entered: • Add a funding source: WIA Adult • Change Hours to: 40 • Employment is full-time Enter at least one more outcome to this sequence using information you choose.
Notes:

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Create Candidate Approval Report
The Candidate Approval Report is designed as a quality tool. A flag is set when a new account is established to allow for the review of the information. This review can be quality or customer service oriented – or both. If a record is not approved, the Job Seeker may not display in certain reports. To create a Candidate Approval Report, click on “Create Candidate Approval Report” from the Job Candidate Management menu. A screen will display to allow you to set parameters for the report, including:

Note: you need to select at least one county to run a report. Once you have entered your criteria, click the button.

The system will display a report of all Job Candidates registered in MADb that have not been “approved” by a One-Stop team member.

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• To approve job seekers select all of the job seekers to approve, by clicking on the check-box next to the job seeker’s name. Once you have identified all job seekers to approve, click the button.

• You may also view the job seeker’s information by clicking the INFO column.

“edit” link under the

• You may also view the job seekers skill’s by clicking the column.

“edit” link under the skills

If you click the link directly, you will need to re-run this report. To view the data while keeping this report, right-click the link and open in a new window.

Deleting a Job Seeker(s)

Administrators may delete job seekers, for example where multiple records may exist, by clicking the SELECT check-box, and clicking the window will appear. button. A confirmation

Administrators should note that this report will partially fail when a Job Seeker account exists and lacks a full-sequence. This is caused by job seeker’s failing to complete a self-registration. These job seekers failed records will need to be deleted for the report to run correctly. The offending record will be the last name to display in the report.
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Run a candidate approval report. Data may or may not exist in the system. If your record displays: • Perform a right-click open for the INFO and the SKILLS inventory • Approve your account • Run the report again, and verify that you are “approved”; this will be evident by your account no longer being listed in the report.
Notes:

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Delete Service Account
Deleting a job seeker’s account is permanent. Further, all data, including possible performance data is deleted when the account is deleted. Only administrators are authorized to delete job seeker accounts. Job seeker accounts may only be deleted by an administrator. When an account is deleted, all data related to the account is also deleted – skills, referrals, outcomes, kiosk activity, and satisfaction data. • • • • • To delete an account or multiple accounts, click on the Job Candidate Management Section and select DELETE SERVICE ACCOUNT. Enter query criteria to display a list of job seekers meeting your parameters. On the displayed report, check all job seekers to DELETE, permanently. Click on the button to delete the accounts.

A verification screen will display, listing all job seekers to delete. o You will need to confirm each job seeker by clicking the yes or no radio button for each. o Click the CONTINUE button when ready to delete the job seekers.

~ End of Section 4 ~

Notes:

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Section 5: Report Generation
Session 5 Learning Objectives • Run pre-set reports out of MADb • Conduct basic skills matching to refer job seekers to job openings. • Use MADb to support basic labor exchange services. The Report Generation section of MADb allows for the generation of pre-formatted reports. These reports are designed to facilitate labor exchange, skills matching, generate performance data, monitor service center activity levels, monitor participant satisfaction, manage post-placement retention and follow-up, and generate basic labor market information. A summary of the reports and their purpose: Standard Reports: Produce a list of job seekers meeting a • Candidate Report number of criteria. The produced list will contain all general and sequence related information. The list may be displayed on the screen or exported as a CSV file to open in Microsoft Excel. • Activity Report This report will generate a report of kiosk activities, based on the parameters set in the report. This will produce a summary report of the job seeker, kiosk activities, referrals, skills, assessment tests, and outcomes. This is a useful report to support management. This report will generate a job seeker satisfaction report, based on kiosk responses.

Individual Activity Report

Satisfaction Report

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Follow-Up Reports: • 30-day Follow-up Report

This report will generate a list of all job seekers who have not accessed a One-Stop within the last 30-days. This report will display all job seekers with an “outcome” who have not had a 1st Post Placement Follow-up completed. This report will display all job seekers with an “outcome” who have not had a 2nd Post Placement Follow-up completed. This report will generate a list of all job seekers with an outcome that need to have an employer follow-up completed. This report will generate two different reports: 1. An aggregate analysis of average outcome wages vs. registration wages; and 2. A detailed report of job seeker placements based on query parameters.

1st Follow-Up (15-days default)

• •

2nd Follow-Up (45 days default) Employer Outcome Follow-up

Miscellaneous Reports: • Post and Pre-Placement Wages

• •

Referrals Candidate Skills

This report will display a list of all job seeker referrals and associated information. This report will generate a list of job seekers who possess skills the report writer selects. This report will generate a list of job seekers who have taken an assessment test, meeting criteria established by the operator running the report.

Assessment Tests

All report requests are processed by the server as soon as the report is requested. If a report contains too much information, the report generation will “time-out” at the server and the report will fail. If this occurs, there are two strategies to run your report: 1. Narrow the parameters to produce fewer results; or 2. If the report offers a FILE or CSV function, have report downloaded as a file, instead of displaying it in the browser window. Some data needs will require a third-party reporting utility such as Crystal Reports to generate the needed data.
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Fundamentals of Running a Report
Whenever a report is run, the first screen a user will see if the report parameter screen. This screen will perform two functions: 1. Define the query parameters for the data to be extracted and displayed. For example, show me all job placement outcomes for XYZ County, or show me all outcomes for XYZ County or placements made by One-Stop team member ABC. 2. Set the display options. These options, which are typically the last choices before running a report, will determine how the report is displayed and grouped. For example, reports will tally information; others will look at distinct information. Specifically, you run an activity report for XYZ One-Stop. The report could be set to display every kiosk entry during a time period, or the report could display a distinct number of job seekers visiting each day during a time period, or the distinct population visiting during a time range. These concepts will be discussed later for further clarification.
Query Parameters – the AND’s and OR’s of it All

Reports will allow the report runner to enter a variety of query criteria. Further, the person requesting the report can determine the condition of their query parameters. There are two conditions: AND and OR, these are logical conditions. Their use will either produce restricted (fewer) or broader (more) results. You set these logical conditions in the gray area above each parameter.

EXAMPLE: This report will display a report of ALL veterans in the database along with (OR) ALL persons with a disability.

However, in this next example, the results will be much narrower – producing only job seekers who are BOTH veterans and disabled.

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Remember: AND = Narrower results, you are restricting to only meeting this condition. OR = Broader results, you are adding exceptions to the report which should produce more results.

Sorting Your Report
Some reports allow you to order or sort your report by certain criteria. If this feature is available, select from the list of eligible sorting fields from the drop-down box. The MADb system default is the job seekers Last Name. An example follows:

Running the Report
When all parameters are set, and you want to see the report, click the bottom of the page. button at the

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Candidate Report
Background
Produce a list of job seekers meeting a number of criteria. The produced list will contain all general and sequence related information. The list may be displayed on the screen or exported as a CSV file to open in Microsoft Excel.

Parameters
The following are the report parameters: • • • • • • • • • • • • • • • • • • County Date of birth (range) Gender Ethnicity / Race Veteran Disability Disability is a Barrier to Employment Educational Attainment Employed (at time of registration) Last Employer (keyword search) Laid Off (at time of registration) Current / Last Occupation (at time of registration) Assigned Team Member (your One-Stop may not use this feature) Employment Status (at time of registration) Funding Source Date Entered into MADb (date of registration) Skills Assessment Test Results in MADb

The default for each of these parameters is “AND”; therefore, unless you select “OR”, each added parameter will narrow your report data.

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Display Settings
There are four Report display options: Only show records with open sequences: This is the system default. If this box is checked only job seekers with an open sequence will display in the report results. If this box is checked, all job seekers matching the report parameters will display – whether their sequence is open or closed. You will need to manually uncheck “Only show records with open sequences”, if you want to display all open and closed. Only show records with e-mail addresses: This option will only display job seekers matching all other criteria who have an e-mail address.

Show all sequences:

Display or File
This report may be displayed on the screen, default when saved to your computer by clicking . is clicked, or it may be

If you download the data as a CSV file, a dialogue box will appear, and you will need to “Open” the file directly into Excel or “Save” the file to your computer.

Microsoft Internet Explorer may have security settings which block this. Any problems should be reported to the system administrator.

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Practice running this report. • Run a report with no parameters set • Run a report with parameters: o Select Berrien – South o Veterans • Run a report with all candidates – OPEN AND CLOSED Sequences • Run a report and produce it as a CSV file, with no parameters.
Notes:

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Activity Report
Background
This report will generate a report of kiosk activities, based on the parameters set in the report.

Parameters
The following are report parameters: • • • • • • • • Kiosk activity or resource County / or service center location Date of Activity Date of Birth Last Occupation Educational Attainment Level Area of Education Team Member Assigned

Display Settings
Setting what is displayed:

Time: Resource Title / Description: (Default) Count by Resource / Activity Usage:

Includes the resource access time. Displays the Title / Description. Counts the Resource usage or Counts the Resource Location usage, depending on which you are displaying. Includes the date of resource access. Displays the resource location.

Date: (Default) Resource Location / County: (Default)

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Setting how activity is counted:

Show unduplicated count: No

This report will count all kiosk activities. For example – 1 person may tick 10 items, so they will be counted 10 times. This report will only count a job seeker once the entire time the report is run. For example, you run a report for the quarter for XYZ county. A job seeker visits 10 times. This report will only count that person once. This report will only count the job seeker once per day for the entire time the report is run. For example, a job seeker visits 20 times during the time the report is run. However, the job seeker visited and logged into the kiosk twice each day for 10-days. This job seeker will be counted 10-times. The report default is only to show active resources. To display all including disabled resources, check this box.

Yes, count individuals once entire time

Yes, count individuals once each day

Show disabled resources: Checkbox

Display or File
This report may be displayed on the screen, default when saved to your computer by clicking . is clicked, or it may be

If you download the data as a CSV file, a dialogue box will appear, and you will need to “Open” the file directly into Excel or “Save” the file to your computer.

Microsoft Internet Explorer may have security settings which block this. Any problems should be reported to the system administrator.

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Report Examples
Report displaying: Resource Title / Description, Date, and Resource Location

Report displaying: Resource Title / Description and Count by Resource / Activity Usage

Report displaying each location, counting the distinct number of visitors for each day

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Practice running this report. • Run a report viewing the location • Run a report viewing the activity • Run a report that counts individuals only once by location

Individual Activity Report
Background
This will produce a summary report of the job seeker, kiosk activities, referrals, skills, assessment tests, and outcomes. This is a useful report to support management.

Parameters
This report only runs for one job seeker at a time. You find the job seeker using an interface similar to the one you use to manage the job candidate.

Display Settings
None.

Practice running this report. • Find your record and display your information
Notes:

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Satisfaction Report
Background
This report will generate a job seeker satisfaction report, based on kiosk responses.

Parameters
You may run a report with the following parameters: • • • • Select which questions to see satisfaction data (leave blank for all) County or service center Response date One-stop member job seeker is assigned to

Display Settings
Order by: • • Show: • • Aggregate data, where each question displays the average response, number of responses, and maximum & minimum response. Raw data for each response Question Location

Display or File
This report may be displayed on the screen, default when saved to your computer by clicking . is clicked, or it may be

If you download the data as a CSV file, a dialogue box will appear, and you will need to “Open” the file directly into Excel or “Save” the file to your computer.

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Practice running this report. • Run a report for all service centers using aggregate data • Run a report for Paw Paw using Raw Data

Notes:

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30-Day Follow-up Report
Background
This report will generate a list of all job seekers who have not accessed a One-Stop within the last 30days.

Parameters
The following are parameters for this report: • • • • • • • Service center location Staff credited (assigned) to the outcome Staff job seeker is assigned Birth date Last occupation Educational attainment level Area of education

Active Report Features
Unlike other reports, this report has active report features for data entry. This report will display the job seeker, their phone number, last visit date, employment status, and an update link.

• • •

Clicking the job seeker’s name: displays their record; Changing the employment status and update – changes their status and extends their membership 60-days, and sets their last contact date to date report is run; Clicking update extends their membership 60-days and sets their last contact date to date report is run.

Practice running this report. • Attempt to run the report. The report may come back as an empty set.

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1st and 2nd Outcome Follow-Up Report
Background
This report will display all job seekers with an “outcome” who have not had a Post Placement Follow-up completed. The reports are identical except that they run for their respective follow-up period. This report will not display information until the time period for the 1st and 2nd follow-up has elapsed.

Parameters
Parameters for running this report include: • • • • • • • Service center location Staff assigned to outcome Staff job seeker is assigned to Date of birth Last occupation Education attainment level Areas of education

Display Settings
None.

Active Report Features
Unlike other reports, this report has active report features for data entry. This report will display the job seeker, their phone number, current wage, hours working per week, and date of outcome.

Clicking the job seeker’s name will display the outcome for updating follow-up information.

Practice running this report. • Attempt to run the report. The report may come back as an empty set.
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Employer Outcome Report
Background
This report will generate a list of all job seekers with an outcome that need to have an employer followup completed.

Parameters
Parameters for running this report include: • • • • • • • Service center location Staff assigned to outcome Staff job seeker is assigned to Date of birth Last occupation Education attainment level Areas of education

Display Settings
None

Active Report Features
Unlike other reports, this report has active report features for data entry. This report will display the job seeker, occupation, date of outcome, employer rating, and employer name

Clicking the job seeker’s name will display the outcome for updating follow-up information.

Practice running this report. • Attempt to run the report. The report may come back as an empty set.

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Post and Pre-Placement Wages Report
Background
This report will generate two different reports: 3. An aggregate analysis of average outcome wages vs. registration wages; and 4. A detailed report of job seeker placements based on query parameters.

Parameters
Parameters for this report include: • • • • • Service center location Date of outcome Team member credited for outcome Team member assigned to job seeker Employment status

Display Settings
Promotion:


Display:

Click the checkbox to display only outcomes who have an increase in wages or benefits Aggregate data: will display the average registration wage vs. the average placement wages. Raw data: will display all details concerning the queried outcomes.

• •

Practice running this report. • Display an aggregate report • Display a raw data report • Display a raw data report and copy & paste data into Excel

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Referrals Report
Background
This report will display a list of all job seeker referrals and associated information.

Parameters
Parameters for this report include: • • • • • Service center Team member assigned to job seeker Date of referral (range) Purpose of referral Outcome of referral

Display Settings
None

Display or File

Practice running this report.
Notes:

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Candidate Skills Report
Background
This report will generate a list of job seekers who possess skills the report writer selects.

Parameters
Parameters for this report include: • • • • • • Skills Team member job seeker is assigned to Date of birth Last occupation Educational attainment level Area of education

Display Settings
None.

Practice running this report.

Notes:

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Assessment Tests Report
Background
This report will generate a list of job seekers who have taken an assessment test, meeting criteria established by the operator running the report.

Parameters
Parameters for this report include: • • • • • • Assessment tests Team member job seeker is assigned to Date of birth Last occupation Educational attainment level Area of education

Display Settings
None

Practice running this report. • Copy and paste this report into Excel
Notes:

~ End of Section 5 ~

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Section 6: Kiosk Usage – End User
Section 6 Learning Objectives • Demonstrate ability to navigate the kiosk system. • Build skills necessary to demonstrate kiosk usage to job seekers. • Understand the four components of the kiosk login experience (registrant identification, service identification, customer satisfaction, and marketing). • Ability to identify what components of the kiosk may be customized by system administrators.

Background
The MADb kiosk system provides a customer driven system of tracking important core One-Stop service metrics. These performance metrics include: • • • • • Tracking of specific job seekers accessing One-Stop Specific One-Stop center location Date and time of visit Basic services they intend on accessing Customer service opinion

Further, the system also allows for the cross-marketing of other services, as each login provides a condensed services menu, and the ability to communicate other marketing messages.

Linking
Kiosks should be configured for automatic windows login, launching on Internet Explorer, and opening of a full-screen kiosk page. However, if this fails, kiosk links may be found at: Production: Training: http://bcvmadb/kioskweb/prd/kiosk http://bcvmadb/kioskweb/training/kiosk

If the correct kiosk link is not used, services will not be credited to the actual service center accessed. The location is set by a URL variable.

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Usage
The usage of the kiosk system is relatively straight forward and easy. Further, the kiosk systems may be accessed by either swipe card (scanner equipped only), or by keying in Michigan Works! Card 6-digit number using the touch screen pad. Kiosk screens, like all screens accessible directly by the job seeker, are bilingual. Kiosks in particular offer a toggle button on the first screen to toggle between English and Spanish.

Login
Kiosk login occurs by swiping a Michigan Works! Card or entering the 6-digit Michigan Works! Card number.

Services
Services are selected by pressing a services button, a selected service is denoted by a check-mark in the box in the lower right corner of the service icon. Services may be deselected by clicking the service again; the check-mark will be removed. A kiosk is able to display 10-services. This screen may be customized by the MADb system administrator. In addition, each One-Stop system may have a customized list of services.
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Customer Satisfaction
The MADb kiosk system is capable of generating real-time customer satisfaction information. The system queries the database for all previous services accessed by the job seeker. The system asks one random question from those previous services. In addition, the system asks randomly one of the WIA exit-survey questions.

Closing – Marketing
Upon successful completion of kiosk login, the “Thank You” screen displays. This screen is capable of displaying two graphic based “advertisements.” Clicking the “Enter” key will return the kiosk to the 1st screen, or the kiosk will return to the main screen in approximately 1-minute on its own. When returning to the login screen, the system will reset to English.

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MADb User Training, Revision 5 Closing – Marketing Screen, continued…

Access the kiosk from the links provided; select a county to use and practice logging. If we have not assigned Michigan Works! Cards from the scan sheet in section 13 use the following Michigan Works! Card number at this time:

Notes:

~ End of Section 6 ~

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Section 7: MADb Tools - Data Entry Tools
Section 7 Learning Objectives • Know how to issue or re-issue a Michigan Works! Card to a job seeker. • Know how to re-open and extend a job seeker sequence, currently closed. • Know how to enter facilitated or scanned services for a job seeker. • Know how to run and interpret the “Who Is” report.

Background
MADb tools are a set of integrated tools to make the MADb system more functional and to add barcode management support. These tools were designed as an add-on to the core MADb system, and are now considered a core part of the MADb operating infrastructure.

Accessing
To access MADb Tools, a user may use two different approaches: First, users may use the link from the MADb Administration main menu:

Second, users may link directly at http://kioskweb/prd/tools/ (For training: http://kioskweb/training/tools/ ) As a reminder, to login into MADb Tools, use the same user name and password as you use for the MADb Administrator.

Using MADb Tools: Data Entry
MADb tools offer two sections – Data Entry Tools and Reports. Each section is compacted. To view the options under each section, single click the heading name. To compact the section, click the heading again.
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MADb Tools: Data Entry Utilities include: Re-open Last Sequence: By scanning a membership card or finding a member manually, extend a job seeker’s last open sequence 60-days Utility to assign a Michigan Works! Card with a 6-digit barcode number to a MADb registered job seeker. There are two versions of this utility: 1 – Find a member manually and assign a card; or 2 – Display a list of new registrants by county and assign a card. Who-Is Report: Report providing information about job seekers accessing a selected One-Stop within the last 60-minutes. Also provides one-click data entry utilities. Enter facilitated services provided to a job seeker, if you have a Michigan Works! Card or the card number. Manually search for a job seeker and enter facilitated services for that job seeker.

Assign a Michigan Works! Card to an MADb Account:

Enter Facilitated Services for a Job Seeker: Enter Facilitated Services (with search):

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Extend Current / Re-open Last Sequence

This feature will allow you to re-open a job seekers closed sequence for 60-days. The last open sequence will re-open, extending the valid date for a 60-day period. No other information in the job seekers record is changed. Two methods for extension: 1. By Michigan Works! Card – Click this link and scan the membership card. The last opensequence is extended. 2. By Searching for Job Seeker – use the built in utility to search for a job seeker. Select the Job Seeker and scan a new membership card for the job seeker. Using the Search Utility: To use the search utility enter either a social security number or the job seekers last name and optionally the first initial of their first name to narrow the choices. Click the button. On the next screen, choose the job seeker to assign a membership car to by clicking the radio button and then click the button.

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Assign a Michigan Works! Card to an MADb Account

Utility 1 – By Finding the Member through the Search Utility

Click this link to find a member and assign a membership card. Select the member from the search results window and click the button at the bottom of the page. Scan a new Michigan Works! Card or manually key in the number. If the Michigan Works! Card number is already assigned in the database, the system will not allow you to assign a duplicate number. Utility 2 – Run a Report of New Registrants

First, select the One-Stop you wish to view then click the SUBMIT button. After clicking the submit button, a list of job seekers who are registered, but not approved in MADb, appears. Each name is marked with a graphic status icon. A description of the icons follows: Icon: Status Description: The Job Seeker is registered and is ready for a Michigan Works! Card to be assigned. The Job Seeker is registered, has never been “approved”, and has a closed-sequence. Hyperlink Reference: Green indicator is not a hyperlink. Clicking the CLOSED icon, will allow you to assign a Michigan Works! Card and re-open the sequence in one-stop. To assign a Michigan Works! Card, but not re-open the sequence, click the radio-button to the left of the name then click the Select Job Seeker button at the bottom of the screen. The Job Seeker is registered but no sequence is attached to the job seeker. The most common reason is a failed or incomplete self-registration. Click the warning icon and the job seekers record in the MADb Administrator will be brought up, and you can add a new sequence.

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From this screen, either select a job seeker to assign a membership card to by clicking on the radiobutton then clicking the submit button – or click the closed or warning icon to re-open a sequence or attach a sequence respectively. Replacing a Job Seeker’s Membership Card: If a job seeker loses a membership card, simply assign a new membership card to that job seeker. The previous card will no longer work. All information associated with the job seeker and the old number will still remain intact in the database.

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Who-Is Report

The “Who-Is” report provides a listing of job seekers accessing the One-Stop over the last 60-minutes. The report is sorted by last job seeker to login to the kiosk first back. To view the report, users must select to parameters. County / Location: View Options: Select the One-Stop from the drop-down list; and Select how you would like to view previously accessed services. You may either view the last 10-kiosk and scanned services, or a summary of all services provided to the job seeker.

Click the button to launch the report into a new window. The report will autorefresh every 45-seconds. A sample of the report is below:

What is the Who-Is report telling you? • • Every job seeker to login to a kiosk in the last 60-minutes, newest login first; For each job seeker: o Name o Sequence status o Last login o Customer satisfaction data o Activities  Kiosk (last or summary)  Scanned Services (last or summary) o Employment Status – Color coded

In addition, the Who-Is screen provides one-click data entry utilities. With one click you may service the job seeker with the following activities:

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MADb User Training, Revision 5 • • • Assign a Job Seeker (Michigan Works!) Card. Click this to assign a new Michigan Works! Card to the job seeker. Scanned Services Report. Produce a full report of scanned or facilitated services provided to the job seeker. Enter Services. Click this to register facilitated (or scanned) services to the job seeker.

A lot of data is queried out of the MADb system to produce this report. During high traffic volumes this report may time-out. In the instance of high traffic volume, consider using the alternate report, “Who-Is – Light (or Mobile).”
Who-Is Report (light / mobile)

The Who-Is Light (or Mobile) Report contains much of the same information as the standard ‘Who Is” report. However, it is more streamlined requiring less data from the MADb system to produce a report. This report is not “linked” from the MADb Tools or MADb Administration screens. To view the report access it by typing: http://bcvmadb/kioskweb/prd/tools/mtools/ . For training use: http://bcvmadb/kioskweb/training/tools/mtools/ . To run the report, select the One-Stop to monitor and click A sample of the report follows: .

Features of this report include: • • • • View services summary by clicking job seekers name; Assign a new Michigan Works! Card by clicking the “Replace ######” hyperlink; Average customer service response; and Color coded employment status indicator (aligns to colors used on full Who-Is report).

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Enter Facilitated Services for a Job Seeker

To enter facilitated services for a job seeker: • • • Select the One-Stop from the drop down ;

Click the button A Facilitated Services Data Entry Screen will open o Scan the Michigan Works! Card barcode or manually enter o Scan services from the scan sheet menu o Scan Service “999999” when done, and the form will automatically submit.

Below is a screen shot example:

Once submitted using the 999999 scanned service, the screen refreshes automatically to data enter a new job seeker.

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Enter Facilitated Services for a Job Seeker (with search utility)

This service is identical to the prior. However, instead of scanning a Michigan Works! Card, you will go through the search utility to find the member. When complete, navigate out of this window, as this data entry tool is not designed to be re-used, like the previous one.

Please perform the following exercises for this section:
1.

2. 3. 4.
5.

6. 7. 8. 9.
Notes:

Assign yourself a Michigan Works! Card using one of the barcodes from Section 13. Go back to the kiosks, and login to a county using your new Michigan Works! Card number. Return to the Who-Is Screen and find your login. Try the “Who Is – Light” utility. Enter scanned services using the Who-Is Screen and both of the utilities from the Tools menu. Use the scanned services sheet in Section 14. Assign yourself a new member number using a made up 6-digit number. Re-assign yourself the same number you assigned yourself in step 2. Go to the MADb Administrator and close your sequence. Use the MADb Tools option to re-open your sequence.

~ End of Section 7 ~

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Section 8: MADb Tools – Reporting
Section 8 Learning Objectives • Know how to run and interpret the “Who Is” report. • Find a job seeker by a Michigan Works! Card number. • Print facilitated services scan sheet. • Run a scanned / facilitated services report for a specific job seeker. Session 8 Learning Objectives • Run and interpret results of the forecasting report.

Who-Is Report:

Report providing information about job seekers accessing a selected One-Stop within the last 60-minutes. Also provides one-click data entry utilities. Model / Project job seeker visitor volume for a specific date, based on historical data. Produce a barcode scan sheet of facilitated services. Produce a scanned services report, identifying all scanned services a job seeker has received. Find information about a job seeker by a Michigan Works! Card barcode number.

One-Stop / Service Center Forecasting Model: Print a Menu of Services Scan Sheet: Scanned Services Report:

Find a Job Seeker (by Barcode number):

Who-Is Report

This provides another link to the “Who-Is” report; remember the Who-Is utility is both a report and a portal for data-entry related to job seekers.

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One-Stop Service Center Forecasting Model

The One-Stop Service Center forecasting model uses historical data trends to project One-Stop activity at a future date. The forecasting model uses recent data as well as previous year historical data to forecast likely service center job seeker volume. This is a useful utility for management and line-level One-Stop staff. For example, if a team member is scheduling a visit out of the office, they could run a forecasting report to identify the best day or time to be absent from the service center. To run a forecasting report: 1. Select the One-Stop from the drop-down menu ; 2. Enter the date or click the select date hyperlink to display a calendar to select the date; and 3. Click the Below is a sample of the report: button to run the report.

Report features: • • • Actual – Job Seeker visitor count (for reports run same day or historically); Forecast – the forecasted volume of job seeker visitors; On This Day Last Year – Number of job seekers visiting the service center on the same day the previous year;
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MADb User Training, Revision 5 • • • Last 5-Days (non-weekend) average – Average number of job seeker visitors the last 5 business days; Last Year’s Previous 5-Days (non-weekend) average – Average number of job seeker visitors the last 5 business days this period last year; and Hourly Visits: Using data from the last 4-weeks on “this day”, the system models the job seeker flow pattern by military hour.

This feature will lack significant beneficial use until the system builds enough historical data to forecast job seeker One-Stop visits.

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Print a Menu of Services Scan Sheet

Click this link to produce a printable scanned (facilitated) services barcode sheet. The system administrator will need to make updates to this as new services are added. Communication will then be sent to the One-Stop team to print a new sheet. The sheet is formatted for printing with page breaks built into the report. An example of the report follows.

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Scanned Services Report

Produce a scanned services report for a single job seeker. The job seeker is found using the search utility. Select your job seeker and click the An example of the report is below: button.

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Find a Job Seeker by Michigan Works! Card Number

Click this link and either scan a Michigan Works! Card or enter a 6-digit Michigan Works! Card barcode number. The system will query MADb and identify if the Michigan Works! Card is assigned to a job seeker and provide contact information.

Please perform the following exercises for this section: 1. Attempt to run a forecasting model for today. 2. Display a Menu of Services Scan Sheet for printing. Do not print. 3. Produce a scanned services report for your job seeker account. a. If you did not enter facilitated or scanned services from the previous exercise – do that first, and then run the report. 4. Run the Find Job Seeker Utility. Try your Michigan Works! Card number as well as your neighbors.
Notes:

~ End of Section 8 ~

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Section 9 MADb Tools – Administration
Section 8 Learning Objectives • Manage scanned services associated with a specific job seeker. The MADb Tools utility offers administrative utilities. These utilities are designed for managing scanned services. All team members with level-2 and above access may delete scanned services associated with a job seeker.

Delete Job Seeker Services:

Scanned services associated with a specific job seeker may be deleted as necessary. This utility allows for the management of scanned services associated with a job seeker.

Delete Job Seeker Services
Team members with level-3 access and administrators can delete scanned services associated with a specific job seeker. This function can be accessed from the MADb Tools Administration section. The job seeker can be found using a Michigan Works! Card Number or by searching manually for the job seeker.

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MADb User Training, Revision 5 This report can also be accessed using the Who-Is screen and running a report of scanned services. Once a job seeker has been identified with either a Michigan Works! card or by searching manually, a report displays. The report displays the job seekers name, scanned services associated, location of service, date of service, and a delete link to the left of the service name.

To delete a service, click the red DELETE link to the left of the service name. Once clicked, the screen will refresh and the service will be deleted (an no longer listed).

Please perform the following exercises for this section: 1. Enter at least three scanned services for the job seeker you established; 2. Find and delete a service for each of the three methods available: a. Find with a barcode b. Find by manually searching c. Find by clicking the manage scanned services link from the Who-Is report (may require logging into the kiosk again)
Notes:

~ End of Section 9 ~

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Section 10: Self-Registration – End User
Section 9 Learning Objectives • Know hot to complete a job seeker self registration. • Know how to explain the process to a job seeker. The Self-Registration System empowers the job seeker to create their own account with the One-Stop.

Linking / Accessing
The system will be linked to One-Stop computers through desktop icons. Two icons will be present, one for the English version and another for the Spanish version. It is important that each One-Stop use their own link. The system will register the job seeker with the One-Stop the participant completes the registration with. However, the job seeker and staff at any One-Stop within the system can access and manage the account. For training purposes the system is accessible from the main Navigation Dashboard at http://bcvmadb/kioskweb/training/

Language
The system is available in both English and Spanish. These are two separate systems, unlike the kiosk; users cannot toggle from language to another using the same link.

Usage
Starting Screen
Once a job seeker clicks a registration link, they will see this message on the screen:

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General Information
The first step is to provide a social security number. If the SSN exists in the system, the registration process will stop. The job seeker will either need to renew their membership or proceed to normal usage of the center if they are already registered. The One-Stop should adopt a policy or procedure for instances where a job seeker is accidentally using another job seeker’s SSN. Further, the One-Stop should have a methodology for generating a SSN if the job seeker will not provide one. A 9-digit number is required for registration.

Contact Information
General contact information is the next section. Items with a red asterisk “*” are required fields. For required fields such as address if there is none – “none” would be acceptable, or 000-000-0000 for telephone.

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Personal Information
Personal information provides important demographic information. Reminder! This is self certified information.

If this form is correctly entered, the job seeker moves to the next section and an error message occurs – you are most likely using a link that is not setting a location cookie. Please check the link for accuracy.

Employment History
This section provides information about current or last employment and educational attainment.

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MADb User Training, Revision 5 Please note the two-step process to select a last occupation title and the area of education. Selecting an occupation title and area of education – is a two step process. First – Second – Select a major occupation area / grouping. Select a specific occupation from the Step 2 drop down that will appear after a major category is selected.

Additional Questions and Migrant Seasonal Worker Status
These questions provide the One-Stop with information about the type of employment the job seeker is seeking. The Migrant Seasonal Worker section provides the required MSW questions and classifications.

Status
The status section classifies the job seeker into one of the following categories: 1. 2. 3. 4. Employed – and looking for new or additional work Layoff or pending layoff Unemployed – and looking for work Incumbent Worker

In addition there is a marketing “How did you hear about us?” question.

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Skills
Several screens of skills will appear. Each screen will be a major category of skills as defined by your One-Stop system.

Final / Complete
When the job seeker has successfully completed their Michigan Works! One-Stop registration, this screen will appear:

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Clicking the Exit Registration button will close the window. The system will automatically reset all data after 1-minute and ready itself for a new self-registration.

Exiting the Process Early
To exit or escape the self-registration process, click the Button in the upper right corner. Another dialogue box will appear asking if it is OK to close a browser window. Indicate “yes’ and the Self Registration system will be exited.

Approval
Reminder! As discussed in the Job Candidate Approval section earlier, job seekers will be in a holding pattern until approved.

1. Please complete a self-registration. Feel free to make up your own information. 2. Go into the Candidate Approval Report. 3. Approve Your Membership. 4. Pull-up your membership in the Manage Job Candidate Section, and delete this new entry.

~ End of Section 10 ~

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Section 11: Job Seeker Registration Renewal Utility
Section 10 Learning Objectives • Know how and when to use the job seeker registration renewal utility. • Know how to explain the process to a job seeker. The Membership Renewal Utility allows members to open a new membership sequence, after a previous sequence has closed. This process creates a whole new sequence file, and provides the job seeker the opportunity to put updated last/current employment history, migrant seasonal worker status, and educational attainment information. In addition, the job seeker has the ability to update their address and phone number.

Linking / Accessing
The system will be linked to One-Stop computers through desktop icons. Two icons will be present, one for the English version and another for the Spanish version. It is important that each One-Stop use their own link. For training purposes the system is accessible from the main Navigation Dashboard at http://bcvmadb/kioskweb/training/

Language
The system is available in both English and Spanish. These are two separate systems, unlike the kiosk; users cannot toggle from one language to another using the same link.

Usage
Starting Screen
The starting screen allows the job seeker to login to the Renewal System. The job seeker will correctly need to enter their 9-digit social security number and last name (as it currently is spelled in the system, capitalization ignored).

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Create New Sequence
The following partial screen shot displays where the job seeker will enter all data needed to open a new sequence and classify the job seeker.

Selecting an occupation title and area of education – is a two step process. First – Second – Select a major occupation area / grouping. Select a specific occupation from the Step 2 drop down that will appear after a major category is selected.

Confirmation of Update and Verify Contact Information
The following screen confirms that their registration is renewed. Their current contact information also displays. If the information is correct, the job seeker may close the browser or navigate to other tasks. If the job seeker would like to update their contact information then they click the button.

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Contact Information Update
The form pre-fills with all of the current contact information. The job seeker will need to update all incorrect information and click the UPDATE button.

Final Confirmation
The following screen will display as a final confirmation that the job seeker is done with their registration renewal. The job seeker may close the browser or navigate to other tasks

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Please perform the following exercises for this section: 1. Check your current registration. If you have an “open” sequence, close it. 2. Access the renewal activity and complete all 4steps. 3. Go back into MADb Administration and confirm that your membership has re-opened.
Notes:

~ End of Section 11 ~

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Section 12: Assessment Test Result Protocols
The following are a summary of assessment test result protocols for capturing assessment test data in MADb (as of September 17, 2006).
Assessment Test for Adult Basic Education (TABE) - Reading Test for Adult Basic Education (TABE) - Math WorkKeys - Reading for Information WorkKeys - Applied Mathematics WorkKeys - Listening WorkKeys - Locating Information WorkKeys - Business Writing WorkKeys - Writing WorkKeys - Teamwork WorkKeys - Observation WorkKeys - Applied Technology WorkKeys - Workplace Readiness Omnia Profile - OCR Omnia Profile - OECR Omnia Profile - OVCR Omnia Profile - Responsivity Omnia Profile - Intensity SkillQuest Gates McGinty--Reading Gates McGinty--Comprehension Wrat--Mathmatics Revrac Output Grade Level Equivalent Grade Level Equivalent WorkKeys level WorkKeys level WorkKeys level WorkKeys level WorkKeys level WorkKeys level WorkKeys level WorkKeys level WorkKeys level WorkKeys level Scale Rating Scale Rating Scale Rating Scale Rating Scale Rating Scale Rating Grade Level Equivalent Grade Level Equivalent Grade Level Equivalent literacy Format Number, one decimal point Number, one decimal point Whole Number Whole Number Whole Number Whole Number Whole Number Whole Number Whole Number Whole Number Whole Number Whole Number Number, one decimal point Number, one decimal point Number, one decimal point characters Number, one decimal point Hiring Risk Factor Number, one decimal point Number, one decimal point Number, one decimal point Whole Number Example 9.2 7.9 5 4 3 6 7 4 5 2 2 3 7.2 5.2 6.1 acceptable 5.9 Poor/Fair/Goo d 7.5 8.2 9 10

~ End of Section 12 ~

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Section 13: Training Resources – Job Seeker Barcodes

~ End of Section 13 ~

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Section 14: Training Resources – Scanned Services

800010 A – Referral to DLEG Vets

800030 A - Telamon Referral

500110 SS – Auto Repair

500060 SS – Childcare

500140 SS – Educational Supplies

200040 U – General Resume Assistance

200010 U – Internet Job Search Assistance

200090 U – Labor Market Information

450000 WWP – Life Skills

999999 End of Data Entry

~ End of Section 14 ~

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Section 15: Forms
Attached, please find sample forms for a job seeker registration and a rapid response needs survey.

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Job Seeker Registration Form

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MADb User Training, Revision 5 Michigan Works! Service Center Membership Application Form Welcome to Michigan Works! Service Center in XXXXX. Thank you for completing our Michigan Works! Service Center Membership Application. If you need any assistance, please let us know. Auxiliary aids and services are available to individuals with disabilities upon request.

Job Candidate Information
(Please print)
First Name: Mailing Address: Fax: County: Last Name: City: State: Middle Initial: Zip Code:

Phone:

Alternate Phone:

Fax:

E-mail:

Date of Birth:

Social Security Number: __ __ __ - __ __ - __ __ __ __

Sex:

Male

Female

Race:

□ African American □ American Indian □ Asian □ Native Hawaiian/Pacific Islander □ White □ Hispanic/Latino
Citizenship: Disability: If yes: Barrier to employment : Veteran:

□ U.S. or Eligible

□ Non

□ Yes □
Yes

□ No □
No

Employed: □ Yes If not employed: Laid off

□ □

No No

Yes

Date of separation:____________

□ Yes □ No Are you an Honorably Discharged Veteran? □ Yes □ No □ Spouse of 100% Disabled Veteran
if Yes, please list the branch of service ____________

or □

VA certified Disabled Veteran

_____% or

Dates of Service_________ to _________

Current Employer / Last Employer (if unemployed): ________________________________________________________________ Current wage / Last wage (if unemployed): $__________________ per (please circle) Hour, Biweekly, Month, Year Current employment status if employed (please circle): Do/did you work 32 hours or more per week on average □ Yes

□ No

Current Occupation / Last Occupation (if unemployed): _____________________________________________________________ Educational Level (highest grade completed) please circle: 9 10 11 High School, Certificate, Associate Degree, BA, BS, MA

In what field is your education: ______________________________________________________________________________ Occupations (types of jobs) you are interested in? Seeking □ Fulltime □ Partime Desired Compensation $_________ County you are willing to work______________ Desired Schedule_____________________ Date:

Signature:

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MADb User Training, Revision 5 MichiganWorks! Membership Application OCCUPATIONAL EXPERIENCE / INVENTORY
Please check the box next to the occupation or skill that you could now qualify for based on your past work experience and/or training. Under the certification and licensing section, check boxes in which you currently hold a license or have had a license which you could renew with no to little support and training.
 

CLERICAL Account Representative Accounting  Accounts Receivable/Payable  Bookkeeping  Clerical Skills  Computer Operator  Dental Assistant  Receptionist  Retail Sales  Secretarial  Telecommunications  Word Processing PROFESSIONAL Child Care Human Resources Industrial Engineering  Insurance Sales/Representative Managerial Nurse Aide Quality Control Sales Supervisor Technician SKILLED Arc Welder Carpenter Construction Electrician Electronic Technician Heating / Cooling Instrumentation Journeyman (any) Machine Builder Machine Repair Maintenance/Industrial Mig and Tig Welder Millwright Model Maker Painter, Skilled Pipefitter Powerhouse Engineer Repairer/Pattern/Mold Spot Welder Tool Grinder  Tool or Die Maker / Tool & Die
How did you hear about us?

GENERAL LABOR
 Assembly: No specific technical

TECHNICAL Building Maintenance Cable/Fiber Installer Computer Technician Corrections Officer/Worker Dispatcher Drafter/CAN CAM Electrical Experience/Training EMT / EMT Trained Firefighter Forklift Operator Grant Writer  Graphic Arts Heavy Equipment  Inspectors/Quality Control/SPC Law Enforcement Mechanically Inclined Networking Technician Paperworkers Printing Experience  State / Government Worker LICENSES, ENDORSEMENTS, and CERTIFICATIONS CDL Chauffer License  Construction (residential) Education (early childhood) Education (K-8) Education (Secondary) Info Tech - A+  Info Tech - MCSE Info Tech – Microsoft / Other  Insurance (Life/Health/Accident) Insurance (Property/Casualty) Medical - CNA  Medical - LPN  Medical - Pharmacist Medical - RN SEC (Series 6, 7 and/or 63)

  

experience/training Bartender  Farmer / Farm Hand Food Service  General Labor Groundskeeper  Industrial Sewing/Seamstress Janitorial/Custodian Military  Non/Skilled Minimum Education Painter – Production Security Guard Service Technician Shipping/Receiving SEMI SKILLED
 Anodizing/Electroplating

     

                   

Auto Body Repair  Auto Mechanic Aviation CNC Operator Diecaster Diesel Mechanic Foundry Worker ID, OD Surface Grinder Industrial Chemical Mixer Machine Operator, Any  Machinist (lathe, mill, etc) Metal Finisher/Salvage Plastic Mold Operator Screw Machine Set-up, CNC, NC

□ TV □ Radio □ Newspaper □ School □ Friend, Co-Worker, Relative, etc…

□ Billboard □ Chamber of Commerce □ University □ Agency (U.A, FIA, Other) □ Other:______________________________________

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Rapid Response Needs Survey

COMPANY NAME HERE Employee Needs Survey
This survey has been designed by the Rapid Response Team. The information you give will help us provide the most meaningful programs and services available. You are not required to provide personal information, but the completion of this survey would be greatly appreciated. Individual answers will be CONFIDENTIAL.
Please Print First Middle Initial Last Name

1. Total Years of Employment (with this employer):_____________________________________________________ 2. What is Your Present Job Title: ___________________________________________________________________ 3. What Are Your Future Plans? □ Search for another job □ Enroll in School □ Retire □ Open Your Own Business □ Explore other careers/jobs (for example, a career/position not the same as what you are leaving. If yes, what?_______ _____________________________________________ □ Other:____________________________ 4. I am looking for: A. B. C. Minimum Acceptable Pay Range $_______________ Full ________ or Part time work ____________ How many miles are you willing to travel for work? ________________

D. Are you willing to relocate for new employment? □ YES □ NO, If YES, where?_____________________________ 5. If Available, Would You Like Help With the Following (Check All That Apply)? □ Resume Writing □ Unemployment Benefits □ How to Write a Cover Letter □ How To Interview for a Job □ Interest, Values & Skills Testing □ Long Distance Job Leads & Information □ How-To Complete Job Applications □ Basic Reading, Writing & Math Skills □ Alcohol/Drug Use Counseling

□ Career Planning □ Identifying Your Skills □ Job Leads □ Getting a G.E.D. □ Budgeting □ Relocation □ Food Stamps / Social Services □ Skills Training, if yes, in what?_____________________________________________________________ □ Starting Your Own Business, if yes what?__________________________________________________________ 6. Do You Have Any Concerns About (Check All That Apply)? □ Lack of Skills □ Job Accommodations___________ □ Child Care Availability □ Transportation to and from Work □ Education □ Other:_________________________________________________

7. Current Skills and number of years experience: ___________________________________________________________________________________________________________ 8. Please express any other concerns or comments that you feel might assist the committee to plan programs and resources for you and other employees.

THANK YOU FOR PARTICIPATING IN THIS SURVEY! YOUR HELP IS APPRECIATED
Equal Opportunity Employer Michigan Relay Center (1-800-649-3777) Auxiliary Aids & Services Available to Individuals with Disabilities. Affiliated with the Michigan Department of Career Development

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