Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!

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uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
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Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
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;%4<!%&0!=/)>*0!!
1he!uekalb!CounLv!8oard!of!Commlssloners!enaaaed!Lhe!Þubllc!Þerformance!and!ManaaemenL!
Croup!(ÞÞM)!aL!Ceorala!SLaLe!unlverslLv!Lo!provlde!an!lndependenL!assessmenL!of!sLafflna!and!
oraanlzaLlonal!deslan!ln!crlLlcal!uekalb!CounLv!deparLmenLs!Lo!help!wlLh!Lhe!counLv's!
responslblllLles!for!LaxaLlon!and!spendlna.!We!remaln!ln!Lhe!mldsL!of!a!hlsLorlc!economlc!
downLurn!and!Lhe!Commlsslon!musL!address!a!ranae!of!crlLlcal!maLLers!whlle!also!helplna!Lo!
communlcaLe!Lhe!naLure!of!Lhese!challenaes!Lo!Lhe!publlc.!Concerns!abouL!Lhe!slze!and!
efflclencv!of!Lhe!counLv!aovernmenL!are!lmporLanL!conslderaLlons,!and!Lhe!Commlsslon!souahL!
Lhrouah!Lhls!analvsls!a!depLh!of!knowledae!conslsLenL!wlLh!Lhelr!conslderable!responslblllLles.!
!
1he!aoal!of!Lhe!ÞÞM!research!Leam!was!Lo!lnform!Lhe!Commlsslon!and!enhance!Lhe!
level!of!debaLe!over!counLv!sLafflna!and!budaeL!maLLers!ln!a!consLrucLlve!wav.!1he!economlc!
envlronmenL!demands!dlfflculL!declslons,!and!we!seek!Lo!supporL!Lhls!onaolna!process.!
!
Þer!our!proposal,!our!work!for!Lhe!8oard!of!Commlssloners!focused!ln!larae!parL!on!
poLenLlal!sLafflna!reducLlons!from!Lhe!ellmlnaLlon!of!dupllcaLlve!poslLlons!and!"flaLLenlna"!Lhe!
oraanlzaLlonal!hlerarchv!ln!each!of!Lhe!followlna!Lwelve!deparLmenLs:!
!
! 8oard!of!Commlssloners!!
! Chlef!LxecuLlve!Cfflcer!!
! Þollce!Servlces!!
! llre!and!8escue!!
! 1he!ueparLmenL!of!Þubllc!Works!!
! 1he!ueparLmenL!of!WaLershed!ManaaemenL!!
! 1he!ueparLmenL!of!Þarks!and!8ecreaLlon!!
! 1he!ueparLmenL!of!llnance!!
! 1he!ueparLmenL!of!Þlannlna!and!uevelopmenL!!
! 1he!ueparLmenL!of!Lconomlc!uevelopmenL!!
! 1he!ueparLmenL!of!lnformaLlon!SvsLems!!
! Ceoaraphlcal!lnformaLlon!SvsLems!!
!
Cur!analvsls!flowed!from!baslc!assumpLlons!LhaL!aulded!Lhe!overall!approach,!Lhe!
meLhods,!Lhe!oraanlzaLlon!of!flndlnas,!and!recommendaLlons.!MosL!lmporLanLlv,!we!saw!our!
[ob!as!lnvolvlna!conslderable!ºLhlnklna!ouLslde!Lhe!box."!We!learned!much!from!our!lnLeracLlon!
wlLh!counLv!sLaff!and!elecLed!offlclals,!buL!made!lL!our![ob!Lo!conslder!ldeas!LhaL!oLhers!mav!
have!overlooked!or!avolded.!We!souahL!Lo!demonsLraLe!respecL!for!Lhe!hard!work!done!bv!Lhe!
publlc!servanLs!ln!uekalb!CounLv,!buL!we!followed!Lhe!observable!facLs!where!Lhev!lead!us,!
wheLher!pollLlcallv!correcL!or!noL.!!
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Some!of!our!recommendaLlons!wlll!be!conLroverslal.!We!ldenLlfv!some!poLenLlal!
chanaes!LhaL!would!have!ma[or!lmpacLs.!1he!economlc!challenaes!are!soberlna,!however,!and!
we!presenL!some!opLlons!LhaL!need!conslderaLlon.!lndeed,!reaardless!of!Lhe!economv,!Lhls!
crlsls!ls!an!opporLunlLv!Lo!reLhlnk!how!uekalb!CounLv!operaLes!and!Lo!move!Loward!becomlna!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
?!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
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one!of!Lhe!besL"manaaed!urban!counLles!ln!Lhe!naLlon.!WhaL!we!offer!ls!noL!exacLlv!a!blueprlnL,!
d!sLarL.! buL!we!hope!LhaL!lL!ls!a!aoo
=/)>*04!%&0!?#*./44!
1he!ÞÞM!pro[ecL!Leam!conducLed!Lhe!requesLed!analvsls!beLween!uecember!2009!and!
lebruarv!2010.!Þlannlna!and!overall!coordlnaLlon!occurred!ln!cooperaLlon!wlLh!a!pro[ecL!Leam!
ldenLlfled!bv!Lhe!uekalb!CounLv!8oard!of!Commlssloners.!Whlle!we!souahL!and!welcomed!lnpuL!
from!our!uekalb!CounLv!pro[ecL!Leam,!our!analvsls!ls!enLlrelv!our!own!lndependenL!work.!We!
dld!noL!meeL!wlLh!Lhe!8oard!of!Commlssloners!durlna!Lhe!analvsls.!Cur!conLacL!wlLh!Lhem!has!!!!!!
been!llmlLed!Lo!Lhe!reporLlna!of!our!flndlnas.!!!!
!
1he!researchers!worked!dlrecLlv!wlLh!Lhe!appolnLees!of!Lhe!CLC!ln!schedullna!all!
meeLlnas!wlLh!counLv!personnel!and!ln!Lhe!aaLherlna!of!counLv!documenLs!and!daLa.!1he!
admlnlsLraLlve!sLaff!members!wlLh!whom!we!worked!were!cooperaLlve,!responslve,!and!
respecLful!of!Lhe!Commlsslon's!dlfflculL!role!ln!Lhls!analvsls.!
!
1he!analvsls!process!lncluded!Lhe!followlna!sLeps:!
!
1. SollclL!daLa!from!uekalb!CounLv!leadershlp!perLalnlna!Lo!deparLmenL!oraanlzaLlon,!
sLafflna!and!servlces!
2. ConducL!lnLervlews!wlLh!counLv!leadershlp!(See!Appendlx!A!for!a!llsL!of!lnLervlews)!
3. uevelop!and!conducL!an!onllne!survev!sollclLlna!counLv!manaaers'!lnpuL!on!
reducLlon!opporLunlLles!and!Lhe!use!of!performance!measures!wlLhln!each!
deparLmenL!lncluded!ln!Lhls!analvsls!
4. CaLher!comparaLlve!daLa!relaLlve!Lo!Lhe!sLrucLure,!budaeLs,!servlces,!and!sLafflna!
levels!of!flve!comparlson!counLles!ldenLlfled!bv!Lhe!uekalb!CounLv!pro[ecL!Leam!
(Cobb![CA],!CwlnneLL![CA],!Þrlnce!Ceorae's![Mu],!MonLaomerv![Mu],!and!Wavne!
[Ml])!!
3. 8evlew!uekalb!CounLv!performance!measures!used!ln!Lhe!Lwelve!ldenLlfled!
deparLmenLs!
6. Analvze!uekalb!CounLv!sLafflna!levels!ln!Lhe!Lwelve!ldenLlfled!deparLmenLs!
7. uevelop!sLafflna!red
@':')%)'*&4!%&0!8%-)'*&4!
ucLlon!recommendaLlons!!
We!read!Lhe!papers!and!cerLalnlv!undersLand!LhaL!Lhls!sLudv!addresses!some!conLenLlous!
lssues.!WlLh!Lhls!ln!mlnd,!lL!makes!sense!Lo!conslder!whaL!Lhls!efforL!can!reasonablv!accompllsh.!
SLarLlna!wlLh!Lhe!bla!plcLure,!Lhls!sLudv!does!noL!reveal!or!even!hlnL!aL!Lhe!opLlmal!slze!of!Lhe!
uekalb!CounLv!aovernmenL.!A!fundamenLal!problem!LhaL!underlles!all!local!aovernmenL!
comparlsons!ls!LhaL!Lhev!usuallv!lnvolve!apples!Lo!oranaes!comparlsons,!raLher!Lhan!apples!Lo!
apples.!1here!are!communlLv!dlfferences,!pollcv!dlfferences,!and!dlfferences!ln!demoaraphlcs,!
aovernlna!sLrucLures,!and!oraanlzaLlon.!undersLandlna!an!lndlvldual!counLv!aovernmenL!ls!
dlfflculL,!and!derlvlna!concluslons!across!mulLlple!counLles!ls!harder!sLlll.!Cookle"cuLLer!deslan!
wlll!noL!work!for!aovernmenL,!nor!would!such!an!approach!be!pollLlcallv!feaslble.!We!can!
examlne!Lhe!oraanlzaLlon!of!uekalb!CounLv!Lo!some!exLenL,!applv!knowledae!from!besL!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
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8!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
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pracLlces!and!naLlonal!sLandards,!and!draw!lessons!from!Lhe!lnnovaLlons!of!oLher![urlsdlcLlons.!
1hese!sLeps!can!cerLalnlv!ldenLlfv!problem!areas!and!suaaesL!new!posslblllLles.!
!
ConslsLenL!wlLh!our!charae,!we!focused!on!ldenLlfvlna!areas!of!concern!documenLed!bv!
elLher!facLs!or!conservaLlve!lnferences.!lollow"up!acLlons!bv!Lhe!counLv!wlll!conLrlbuLe!Lo!an!
onaolna!process!of!dlscusslon!and!dlscoverv.!We!conslder!lL!a!conLrlbuLlon!lf!our!analvsls!helps!
Lo!aeneraLe!Lhese!dlscusslons.!1he!ulLlmaLe!declslons!mav!be!qulLe!dlfferenL!from!whaL!our!
work!suaaesLs,!and!Lhls!ls!Lo!be!expecLed.!We!offer!one!vlew!of!a!chanalna!landscape.!
AddlLlonal!lnqulrles!mav!reveal!new!lnformaLlon!and!counLv!operaLlons!are!consLanLlv!
chanalna.!
!
!"!"#$%&'()"!'"(*"'+!,%!$%#+-*"'!,.-+!*%$&/"#,!-#!-,+!"#,-'",0!(#*!#%,!1'"+"#,!*(,(2!
%3+"'4(,-%#+2!%'!'"$%//"#*(,-%#+!%&,+-*"!,."-'!-#,"#*"*!$%#,"5,6!ulscreLe!blLs!of!lnformaLlon!
are!mlsleadlna.!We!based!our!recommendaLlons!on!a!careful!welahlna!of!Lhe!avallable!facLs.!As!
we!aeneraLed!recommendaLlons!for!subsLanLlve!chanaes,!llke!Lhe!ellmlnaLlon!of!poslLlons,!we!
also!aLLempLed!Lo!welah!Lhe!lmplemenLaLlon!rlsk,!Lhouah!Lhere!ls!no!cerLaln!wav!Lo!do!Lhls.!
1hose!Lhlnklna!Lhev!can!subLracL!vasL!sums!of!monev!from!Lhe!uekalb!CounLv!budaeL!wlLhouL!
nLlal!for!lona"Lerm!consequences!are!llkelv!Lo!be!surprlsed.! noLlce,!lnconvenlence,!or!Lhe!poLe
"#$%&'(%)'*&!*1!)>'4!A/B*#)!
1hls!reporL!ls!a!publlc!documenL,!and!we!souahL!Lo!make!lL!useful!for!a!ranae!of!audlences!bv!
provldlna!conLexLual!lnformaLlon!and!deLalled!dlscusslons!abouL!Lhe!loalc!of!our!meLhod,!
assumpLlons,!and!declslon!crlLerla.!We!bealn!wlLh!a!dlscusslon!of!Lhe!counLv!conLexL!and!Lhen!
provlde!an!overvlew!of!our!flndlnas,!followed!bv!a!dlscusslon!secLlon!and!recommendaLlons.!
We!also!lnclude!appendlces!wlLh!relevanL!lnformaLlon!and!a!blblloaraphv!for!Lhose!lnLeresLed!ln!
learnlna!more!abouL!counLv!aovernmenL
Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
A!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
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;>/!8*-&)3!,/))'&$!
CounLv!aovernmenL!responslblllLles!are!fluld!and!relaLlvelv!unsLrucLured.!CounLles!are!
mulLlpurpose!enLlLles!LhaL!fulflll!responslblllLles!noL!dlrecLlv!addressed!bv!sLaLes!or!
munlclpallLles.!1he!developmenL!of!urban!counLles!such!as!uekalb!ls!a!recenL!phenomenon.!
MosL!know!LhaL!suburbanlzaLlon!lnvolved!a!mlaraLlon!ouL!of!Lhe!clLles,!buL!few!Lhlnk!of!Lhls!
process!as!a!shlfL!from!clLv!Lo!counLv!aovernmenL.!1hls!ls!whaL!happened,!Lhouah,!and!Lhere!
are!ramlflcaLlons!LhaL!conLlnue!Lo!unfold.!CounLles!dlffer!from!clLles!ln!some!fundamenLal!wavs:!
Lhev!Lend!Lo!be!laraer,!Lhev!are!frequenLlv!more!dlverse!ln!boLh!aeoaraphv!and!denslLv,!and!
Lhelr!pollcv"maklna!processes!are!dvnamlcallv!dlfferenL.!1hese!unlque!characLerlsLlcs!can!
produce!a!dlveraence!beLween!counLv!aovernmenL!performance!and!Lhe!expecLaLlons!of!
lndlvldual!clLlzens!and!sLakeholders.!
!
WhaLever!Lurmoll!mlahL!be!unfoldlna!ln!relaLlons!wlLh!clLlzens,!oLher!aovernmenLs,!and!
Lhe!medla,!counLv!aovernmenL!musL!flnd!wavs!Lo!endure!and!meeL!cerLaln!baslc!
responslblllLles.!As!our!currenL!economlc!slLuaLlon!lllusLraLes,!malnLalnlna!flscal!healLh!ls!aL!Lhe!
Lop!of!Lhls!llsL,!and!leaders!musL!make!dlfflculL!declslons!even!ln!Lhe!besL!of!Llmes.!1he!currenLlv!
calamlLous!budaeL!slLuaLlon!ls!noL!unlque!Lo!uekalb!CounLv,!meLro!ALlanLa,!or!Lhe!SLaLe!of!
Ceorala,!Lhere!ls!a!naLlonal!economlc!crlsls.!All!aovernmenLs!are!looklna!for!wavs!Lo!malnLaln!
crlLlcal!servlces!aL!Lhe!hlahesL!posslble!levels!whlle!coplna!wlLh!decllnlna!and!uncerLaln!
revenues.!lf!Lhere!are!beneflLs!Lo!Lhese!recenL!evenLs,!Lhev!lle!wlLhln!Lhe!ranae!of!local!
aovernmenLs!across!Lhe!unlLed!SLaLes!LhaL!have!alwavs!funcLloned!as!laboraLorles!of!
lnnovaLlon.!CovernmenLs!sLruaallna!Lo!do!more!wlLh!less!mav!redeflne!servlce!sLandards,!
meLhods!of!servlce!dellverv,!and!responslblllLles.!AL!a!mlnlmum,!Lhls!means!LhaL!local!
need!Lo!remaln!Luned!lnLo!breaklna!developmenLs.! aovernmenLal!offlclals!wlll!
?#/44-#/4!)*!?/#1*#:!
lnLeresL!ln!assesslna!aovernmenL!performance!ls!noL!new,!buL!mosL!observers!aaree!LhaL!
momenLum!lncreased!ln!Lhe!1990s.!Lvervone!assoclaLed!wlLh!aovernmenL!knows!of!arowlna!
lnLeresL!ln!prlvaLlzaLlon,!of!course,!buL!Lhls!ls![usL!one!elemenL!of!a!broader!movemenL!focused!
on!lmprovlna!aovernance.!Some!see!Lhese!chanaes!as!revoluLlonarv.maklna!aovernmenL!
relevanL!aaaln,!cuLLlna!cosLs,!lmprovlna!publlc!manaaemenL,!and!solvlna!problems.!WhaL!seLs!
Lhls!new!vlslon!of!aovernmenL!aparL!from!pasL!reform!efforLs!ls!Lhe!focus!on!mlsslon!and!aoals.!
1he!emphasls!ls!on!ldenLlfvlna!Lhe!rlahL!Lhlnas!Lo!do!and!dolna!Lhem!well!aL!Lhe!lowesL!posslble!
cosL.!Cld!sLvle!lona"ranae!plannlna!and!ouLpuL!measures!have!araduallv!morphed!lnLo!sLraLealc!
plannlna!efforLs!seeklna!Lo!llnk!aoals,!budaeLs,!and!ouLcomes.!Whlle!Lhe!level!of!
accompllshmenL!Lowards!Lhese!ends!ofLen!falls!shorL!of!Lhe!rheLorlc,!Lhere!has!been!a!sea!
chanae!ln!Lhe!dlaloaue!and!expecLaLlons.!
!
CerLalnlv!ln!parL,!Lhe!lnLerneL!aae,!where!anv!quesLlonable!acLlvlLv!lmmedlaLelv!draws!a!
cvber"crowd,!spurred!and!laLer!fueled!Lhe!aovernmenL!relnvenLlon!aaenda.!CovernmenL!was!
alwavs!a!alass!house,!buL!lL!ls!now!on!?ou1ube.!As!a!resulL,!Lhe!aovernmenL!narraLlve!now!
needs!more!depLh.Lhe!raLlonale!for!acLlons,!documenLaLlon!for!spendlna!declslons,!and!
accompllshmenLs!all!need!Lo!pass!careful!examlnaLlon.!Manv!clLlzens!Lune!ouL,!buL!Lhose!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
D!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
enaaaed!clLlzens!who!care!abouL!aood!aovernmenL!or!who!have!a!vlLal!lnLeresL!ln![usL!one!lssue!
can!learn!of!dlfferences!across!Lhe!sLaLe,!counLrv,!or!world!LhaL!lnsplre!Lhem!Lo!wanL!more.!1he!
pressures!for!recenL!chanaes!llke!lanes!and!parklna!for!blcvcles,!Lrafflc!calmlna,!and!oLher!
relaLed!chanaes!are!now!lnLernaLlonal!movemenLs,!for!example.!Lven!rlslna!pressures!for!
chanaes!such!as!accrual!accounLlna!ln!aovernmenL!orlalnaLed!ln!larae!parL!on!forelan!soll.!
!
WhaL!mav!noL!alwavs!be!clear!ls!LhaL!Lhese!dlfferenL!pressures!have!areaLlv!ampllfled!
Lhe!lmporLance!of!Lhe!budaeL!maklna!process.!Lvervone!now!knows!LhaL!Lhls!ls!where!Lhe!mosL!
lmporLanL!chanaes!and!blaaesL!mlsLakes!occur.!lor!example,!concerns!abouL!performance!
measuremenL!and!Lransparencv!have!lead!Lo!a!areaLer!awareness!of!how!aovernmenLs!pav!for!
servlces.!CuesLlons!emerae!reaardlna!Lhe!cosL!of!lndlvldual!servlces,!lncludlna!lnLernal!and!
lndlrecL!expenses.!!!
!
8ecause!publlc!leaders!Lake!prlde!ln!Lhelr!work!and!wanL!Lhelr!aovernmenLs!Lo!be!beLLer!
and!because!aovernmenL!musL!consLanLlv!be!ºsold"!Lo!warv!or!dlslnLeresLed!clLlzens,!declslon"
makers!musL!be!lncreaslnalv!concerned!abouL!operaLlonal!deLalls.!1hese!pressures!are!more!
slanlflcanL!ln!counLles.!1he!sLrucLure!of!counLles!ofLen!creaLes!amblaulLles!abouL!leadershlp!
roles!and!accounLablllLv.!1hls!vlew!arlses!ln!parL!because!of!Lhe!manv!smaller!counLles!uslna!Lhe!
commlsslon!form!of!aovernmenL,!buL!lL!does!appear!Lo!exLend!Lo!commlsslon/execuLlve!
counLles!and!councll"admlnlsLraLor/manaaer!counLles.!A!kev!quesLlon!ls:!who!ls!responslble!for!
lmprovlna!performance?!ln!addlLlon,!counLv!aovernmenLs!Lend!Lo!be!more!pollLlcal!Lhan!clLles,!
someLlmes!causlna!Lenslon!beLween!professlonal!aoals!and!parLlsan!advanLaae.
1
!!
!
Covernance!and!leadershlp!ln!Lhls!complex!envlronmenL!ls!noL!easv,!buL!ls!lncreaslnalv!
lmporLanL!Lo!ensurlna!prosperlLv!and!quallLv!of!llfe!for!all!counLv!clLlzens.!uekalb!CounLv's!
elecLed!offlclals!and!admlnlsLraLors!are!commlLLed!Lo!maklna!Lhe!rlahL!declslons!as!Lhev!face!
uncerLaln!economlc!condlLlons!and!unprecedenLed!expecLaLlons!Lo!perform.!!
!
1
!!ames!P.!Svara!and!klmberlv!L.!nelson,!º1aklna!SLock!of!lorm!and!SLrucLure!ln!CounLv!CovernmenL,"!7&38-$!9(#()"/"#,!
(uecember!2008):!21"26.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!
!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
;!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
C'&0'&$4!
Cur!charae!was!Lo!examlne!a!speclflc!seL!of!counLv!deparLmenLs,!and!Lhls!aulded!Lhe!
oraanlzaLlon!of!our!flndlnas!secLlon.!We!bealn!bv!provldlna!an!overvlew!of!whaL!each!
deparLmenL!does!and!how!Lhev!assess!Lhelr!performance.!We!make!boLh!local!and!naLlonal!
comparlsons!when!posslble.!nexL,!lnformaLlon!ls!presenLed!reaardlna!Lhe!use!of!performance!
measures!ln!Lhe!deparLmenLs.!A!sLafflna!analvsls!follows.!!
!
1he!daLa!presenLed!ln!Lhe!flndlnas!secLlon!come!from!publlc!sources!such!as!counLv!
Web!slLes,!publlc!documenLs,!and!publlshed!reporLs.!uekalb!CounLv!records!such!as!budaeLs,!
ÞeopleSofL!records,!oraanlzaLlonal!charLs,!and!performance!measuremenL!documenLs!were!
also!provlded!Lo!us!bv!Lhe!8oard!of!Commlssloners,!Lhe!Cfflce!of!Lhe!CLC,!and!varlous!
deparLmenLs.!AddlLlonal!daLa!were!derlved!from!lnLervlews!wlLh!counLv!deparLmenL!heads!as!
well!as!meeLlnas!and!phone!lnLervlews!wlLh!personnel!from!oLher!counLles.!!
!
uaLa!were!also!drawn!from!an!onllne!survev!of!counLv!manaaers!from!Lhe!Lwelve!
deparLmenLs!lncluded!ln!Lhls!analvsls.!1he!survev!was!dlsLrlbuLed!Lo!299!manaaers!ldenLlfled!bv!
Lhe!Cfflce!of!Lhe!Chlef!LxecuLlve!Cfflcer.!!Slx!remlnders!were!lssued!durlna!Lhe!daLa!collecLlon!
perlod!of!!anuarv!18"29,!2010.!1he!LoLal!number!of!responses!was!144!(48°).!lnLervlew!
sub[ecLs!and!survev!respondenLs!were!assured!we!would!noL!connecL!commenLs!and!survev!
raLlnas!wlLh!speclflc!deparLmenLs.!!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
E!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
12!)345264!785!)39:86:!
;8)31!8<!78559::98623:!
/!FF!*-G!!1o!lmprove!Lhe!quallLv!of!llfe!for!Lhe!sLakeholders!of!uekalb!CounLv!Lhrouah!
aovernance,!represenLaLlon,!and!accounLablllLv
2
!
!"#$%!"&!'"(()**)"+,$*!-$".$#(!/,*0$)12)"+!
1he!8oard!of!Commlssloners!ls!Lhe!bodv!for!uekalb!CounLv!wlLh!Lhe!power!Lo!levv!Laxes,!
make!approprlaLlons,!flx!Lhe!raLe!of!charaes,!auLhorlze!debL,!esLabllsh,!alLer,!or!abollsh!publlc!
roads!or!elecLlon!preclncLs,!allow!lnsolvenL!llsLs,!accepL!provlslons!as!Lhe!aovernlna!auLhorlLv,!
reaulaLe!land!use,!creaLe!and!chanae!speclal!Laxlna!dlsLrlcLs,!deLermlne!Lhe!prlorlLv!of!caplLal!
lmprovemenLs,!call!elecLlons!for!bond!and!Lo!flx!and!levv!llcenses!and!fees.!AL!Lhe!passlna!of!
SenaLe!8lll!32,!Lhe!Clerk's!Cfflce!accuraLelv!records!and!malnLalns!Lhe!offlclal!mlnuLes!of!Lhe!
CounLv!Commlsslon!meeLlna,!manaae!Lhe!processlna!of!counLv!conLracLs,!coordlnaLe!Lhe!board!
auLhorlLv!ln!con[uncLlon!wlLh!Lhe!commlsslon's!acLlon.!AsslsL!Lhe!8oard!of!Commlssloners!ln!lLs!
lealslaLlve!funcLlons!and!Chlef!LxecuLlve!Cfflcer!ln!lLs!LxecuLlve!funcLlons!and!uLlllzes!
Lechnoloav!for!Lhe!safekeeplna!of!all!counLv!records.!
!
H,$%'!CG!6*,(I!*)!J*++!FF!*-'(F!K'(L!&'F!J*+3,(!F*-
8
!
!
uekalb! CwlnneLL! Cobb!
MonLaomerv,!
Marvland!
Þrlnce!Ceorae's,!
Marvland*!
ClLlzen!
meeLlnas!
ClLlzen!meeLlnas! ClLlzen!meeLlnas! ClLlzen!meeLlnas! !
ClLlzen!
represenLaLlon!
ClLlzen!
represenLaLlon!
ClLlzen!
represenLaLlon!
ClLlzen!represenLaLlon! !
8udaeL!querles! 8udaeL!brleflnas! !
Sllao!Creek!Colf!
Course!1ask!lorce!
!
!
ClLlzen!
lnformaLlon!
!
Ad!Poc!WaLer!CuallLv!
Worklna!Croup!
!
! ! !
8udaeL!approval,!
updaLes!and!
lnformaLlon!
!
*no!comparable!deparLmenL!daLa!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
2
!Mlsslon!SLaLemenLs!and!Þroaram!uescrlpLlons!are!Laken!from!Lhe!2010!uekalb!CounLv!LxecuLlve!8udaeL!8ecommendaLlons,!
and!Lhls!same!source!wlll!be!used!for!all!deparLmenLal!secLlons,!excepL!where!oLherwlse!noLed.!
3
!Servlces!Comparlson!1ables!do!noL!reflecL!all!servlces!provlded!bv!Lhe!deparLmenLs,!raLher,!Lhev!provlde!a!allmpse!of!some!
core!servlces.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
:!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
3454!!"#$%!"&!'"(()**)"+,$*!!6%.,2
7
!
8elow!ls!a!comparlson!of!uekalb's!2010!8oard!of!Commlssloners!budaeL!and!our!
comparlson!counLles.!CwlnneLL!has!a!CounLv!AdmlnlsLraLlon!deparLmenL!ln!lleu!of!a!separaLe!
CLC's!Cfflce!and!8oard!of!Commlssloners,!and!Lhe!comblned!budaeL!ls!below.!Þrlnce!Ceorae's,!
Mu!does!noL!have!a!8oard!of!Commlssloners.!Wavne!CounLv,!Mlchlaan's!budaeL!ls!from!2008"
2009.!
!
H,$%'!?G!6*,(I!*)!J*++!FF!*-'(F!6#I0'1!
!
CounLv! 8udaeL!
:";(83! <=2>?@2AA?B!
CwlnneLL! $3,182,439!
Cobb! $1,006,230!
Wavne!CounLv,!Ml! $2,199,900!
*!Approved!2010!budaeL!as!of!2/23/2010!
!"#$%!"&!'"(()**)"+,$*!82#&&)+.!9,:,;*
<
!
8elow!ls!a!comparlson!of!uekalb's!8oard!of!Commlssloners!sLafflna!levels!and!
comparlson!counLles.!!
!
H,$%'!8G!6*,(I!*)!J*++!FF!*-'(F!K1,))!-0!M'L'%F!
CounLv! lunded!ÞoslLlons!
AuLhorlzed!ÞeopleSofL!ÞoslLlons!
as!of!!anuarv!2010!
!
:";(83! CDB CC
Cobb! 10!
CwlnneLL! 9
Wavne!CounLv,!Ml! 72
*lunded!poslLlon!ln!2010!budaeL.!Approved!on!2/23/2010!
!
=#>"$!?"#;*!&"$!3454!
! 1o!lmprove!lndependenL!lealslaLlve!overslahL!responslblllLv!Lhrouah!uLlllzaLlon!of!
professlonal!sLaff!revlew!and!analvsls!
! 1o!meeL!as!requlred!bv!law!and!as!necessarv!Lo!conducL!Lhe!buslness!of!Lhe!CounLv!
! 1o!furLher!enhance!clLlzen!lnvolvemenL,!Lhe!Clerk's!Cfflce!ls!lmplemenLlna!Lhelr!offlclal!
webslLe!whlch!wlll!allow!clLlzens!Lo!uLlllze!advanced!Lechnoloav!when!researchlna!
offlclal!resources!ln!Lhe!Clerk's!Cfflce!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
4
!8udaeL!flaures!for!all!comparlson!counLles!are!Laken!from!Lhelr!2010!budaeL!documenLs,!wlLh!Lhe!excepLlon!of!Wavne!CounLv,!
Ml.!!When!referenced,!Lhe!mosL!recenL!daLa!for!Wavne,!Ml!was!from!Lhe!2008"2009!budaeL!book.!
3
!SLafflna!levels!for!uekalb!CounLv!provlded!bv!Lhe!P8!deparLmenL!and!from!Lhe!approved!2010!uekalb!CounLv!budaeL!as!of!
2/23/2010.!SLafflna!levels!for!all!comparlson!counLles!are!Laken!from!counLv!webslLes,!counLv!documenLs,!or!consulLaLlon.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
9!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
=,#*6$,*!"&!8600,**!
! Þasslna!of!a!balanced!budaeL!
! Þasslna!of!a!rolled!back!mlllaae!raLe!
! CreaLlon!passaae!of!a!8oard!prlorlLlzed!caplLal!proaram!
!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C>!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
8<<972!8<!4=2!7=92<!2>27?49@2!8<<9723!A728B!
/!FF!*-G!!1o!respond!Lo!Lhe!publlc!ln!an!effecLlve!and!courLeous!manner,!Lo!provlde!
overall!dlrecLlon,!coordlnaLlon,!and!asslsLance!Lo!Lhe!deparLmenLs!of!counLv!aovernmenL!whlch!
reporL!Lo!Lhe!CLC,!formulaLe!proarams!LhaL!move!Lhe!counLv!Loward!Lhe!vlslon,!mlsslon,!aoals!
and!values!esLabllshed!bv!Lhe!CLC,!8oard!of!Commlssloners,!and!ueparLmenL!Peads,!Lo!acL!as!a!
caLalvsL!ln!movlna!Lhe!CLC's!annuallv!esLabllshed!prlorlLles!and!lnlLlaLlves!forward.
6
!
'@A!-$".$#(!/,*0$)12)"+!
1he!Cfflce!of!Lhe!Chlef!LxecuLlve!Cfflcer!provldes!comprehenslve!dlrecLlon,!supervlslon,!
and!auldance!Lo!Lhe!deparLmenL!heads!reporLlna!dlrecLlv!Lo!Lhe!CLC!as!esLabllshed!under!Lhe!
8eoraanlzaLlon!AcL!of!1994.!1he!Cfflce!of!Lhe!CLC!provldes!Lhe!assurance!LhaL!uekalb!CounLv!
CovernmenL!funcLlons!ln!a!proper,!effecLlve,!and!leaal!manner.!
H,$%'!AG!5))!&'!*)!1N'!JO5!K'(L!&'F!J*+3,(!F*-
E
!
uekalb! CwlnneLL*! Cobb!
MonLaomerv,!
Mu!
Þrlnce!Ceorae's,!
Mu!
nelahborhood!summlL!
for!clLlzen!enaaaemenL!
"Cne!uekalb"!
!
CounLv!
manaaemenL!
CounLv!execuLlve!
branch!
CounLv!execuLlve!
branch!
CounLv!represenLaLlon! !
CounLv!
represenLaLlon!
1he!llllmore!ln!
Sllver!Sprlna!
CounLv!
represenLaLlon!
! ! ! 88AC!CoordlnaLlon! !
8udaeL!
recommendaLlons!
! ! CounLvSLaL! !
! ! !
SmarL!CrowLh!
lnlLlaLlve!
!
! ! !
uavs!of!
CommemoraLlon!
!
! ! !
Lmeraencv!
Medlcal!Servlces!
1ransporL!lee!
!
! ! ! ÞedesLrlan!SafeLv! !
! ! ! Þollcv!Cb[ecLlves! !
! ! ! 1own!Pall!MeeLlna! !
! ! !
1ransporLaLlon!
Þlan!
!
*no!comparable!deparLmenL!daLa!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
6
!Mlsslon!sLaLemenLs!and!proaram!descrlpLlons!are!Laken!from!Lhe!2010!uekalb!CounLv!LxecuLlve!8udaeL!8ecommendaLlons,!
and!Lhls!same!source!wlll!be!used!for!all!deparLmenLal!secLlons,!excepL!where!oLherwlse!noLed.!
7
!Servlces!Comparlson!1ables!do!noL!reflecL!all!servlces!provlded!bv!Lhe!deparLmenLs,!raLher,!Lhev!provlde!a!allmpse!of!some!
core!servlces.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
CC!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
3454!'@A!!6%.,2
B
!
8elow!ls!a!comparlson!of!uekalb's!2010!CLC's!Cfflce!budaeL!and!our!comparlson!counLles.!!
Cobb!has!a!CounLv!Manaaer!lnsLead!of!a!CLC.!!
!
H,$%'!DG!JN!')!O7'&#1!L'!5))!&'(!6#I0'1!
CounLv! 8udaeL!
:";(83! <C2>E@2>AFB!
Cobb! $731,842!
MonLaomerv,!Mu! $6,669,470!
Þrlnce!Ceorae's,!Mu! $3,437,300!
*!Approved!2010!budaeL!as!of!2/23/2010!
'C),&!@D,062):,!A&&)0,$!82#&&)+.!9,:,;*
E
!
8elow!ls!a!comparlson!of!uekalb's!Chlef!LxecuLlve!Cfflcer!sLafflna!levels!and!comparlson!
counLles.!!
!
H,$%'!;G!JN!')!O7'&#1!L'!5))!&'(!K1,))!-0!M'L'%F!
CounLv! lunded!ÞoslLlons!
AuLhorlzed!ÞeopleSofL!ÞoslLlons!
as!of!!anuarv!2010!
:";(83! =CB =F
Cobb! 13
CwlnneLL! 20
Þrlnce!Ceorae's,!Mu! 46
Wavne!CounLv,!Ml! 12!(8!elecLed)
*lunded!poslLlon!ln!2010!budaeL.!Approved!on!2/23/2010!
!
=#>"$!?"#;*!&"$!3454!
! 1o!recommend!a!balanced!budaeL!for!Lhe!operaLlon!of!uekalb!CounLv!CovernmenL!
! 1o!conLlnue!Lo!bulld!confldence!ln!uekalb!CounLv!CovernmenL!bv!lmplemenLlna!
Lransparencv!and!accounLablllLv!
! 1o!conLlnue!Lo!provlde!Lhe!same!level!of!servlces!wlLh!fewer!resources!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
8
!8udaeL!flaures!for!all!comparlson!counLles!are!Laken!from!Lhelr!2010!budaeL!documenLs,!wlLh!Lhe!excepLlon!of!Wavne!CounLv,!
Ml.!!When!referenced,!Lhe!mosL!recenL!daLa!for!Wavne,!Ml!was!from!Lhe!2008"2009!budaeL!book.!
9
!SLafflna!levels!for!uekalb!CounLv!provlded!bv!Lhe!P8!deparLmenL!and!from!Lhe!approved!2010!uekalb!CounLv!budaeL!as!of!
2/23/2010.!SLafflna!levels!for!all!comparlson!counLles!are!Laken!from!counLv!webslLes,!counLv!documenLs,!or!consulLaLlon!and!
are!from!Lhe!2009"2010,!wlLh!Lhe!excepLlon!of!Wavne,!Ml!whose!laLesL!avallable!lnformaLlon!ls!from!2008.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C?!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
=,#*6$,*!"&!8600,**!
! 8educLlon!of!deparLmenLal!budaeLs!bv!3°!
! 8educLlon!of!redundancv!ln!lnLra"deparLmenLal!responslblllLles!
! 8l"monLhlv!reporLlna!of!operaLlons!and!acLlvlLles!
! Lowered!number!of!cars!ln!lleeL!ManaaemenL!
!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C8!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!8C972!:23@972:!!
/!FF!*-G!!1o!flahL!crlme!and!provlde!Lhe!besL!servlces!LhaL!we!posslblv!can!Lo!proLecL!
our!clLlzens!and!ensure!Lhem!Lhe!quallLv!of!llfe!LhaL!Lhev!expecL!and!deserve.
10
!
-";)0,!8,$:)0,*!-$".$#(!/,*0$)12)"+!
Lmbrace!Lhe!communlLv!Lhrouah!proacLlve!sLraLeales!and!problem!solvlna!Lechnlques.!
1he!Þollce!ueparLmenL!conslsLs!of!Lhe!Cfflce!of!Lhe!Chlef!of!Þollce,!whlch!ls!comprlsed!of!Lhe!
Chlef!of!SLaff,!lleld!CperaLlons!8ureau,!lnvesLlaaLlons!8ureau,!and!SupporL!Servlce!8ureau.!
CollecLlvelv,!Lhe!dlvlslons!work!LoaeLher!Loward!Lhe!malnLenance!of!safeLv!and!securlLv!for!
uekalb!CounLv!resldenLs,!buslnesses,!and!vlslLors.!ÞroacLlve!sLraLeales!and!problem!solvlna!
Lechnlques!lnclude!Lhe!prevenLlon!of!crlme,!Lhe!deLecLlon!and!suppresslon!of!crlme,!Lhe!
ldenLlflcaLlon!and!apprehenslon!of!crlmlnal!offenders,!Lhe!enforcemenL!of!sLaLe!and!local!
sLaLuLes,!Lrafflc!laws,!and!appllcable!ordlnances!and!speclallzed!supporL!servlces.!
uekalb!CounLv,!Cobb!CounLv,!and!CwlnneLL!CounLv!all!have!populaLlons!beLween!
700,000!and!800,000!people.!!Powever,!accordlna!Lo!www.C8l.aeorala.aov,!uekalb's!2008!
lndex!Crlmes!8eporLed!LoLaled!47,110,!whlle!CwlnneLL's!was!23,364!and!Cobb's!was!21,700.!!
lndex!crlmes!lnclude!vlolenL!and!properLv!crlmes.!!1he!hlaher!number!of!lndex!crlmes!reporLed!
ln!uekalb!vs.!Lhe!oLher!counLles!mav!be!parLlallv!explalned!bv!Lhe!facL!LhaL!uekalb!has!14.4!
percenL!of!lLs!populaLlon!llvlna!below!Lhe!poverLv!llne,!vs.![usL!8.4!percenL!ln!CwlnneLL!and!9.4!
percenL!ln!Cobb
11
.!!uekalb's!unlform!pollce!dlvlslon!reporLed!316,339!aeneral!calls!ln!2008,!
wlLh!173,379!clLaLlons!lssued,!32,139!persons!arresLed,!and!34,309!aeneral!lnvesLlaaLlons.
12
!!!
!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
10
!Mlsslon!sLaLemenLs!and!proaram!descrlpLlons!are!Laken!from!Lhe!2010!uekalb!CounLv!LxecuLlve!8udaeL!8ecommendaLlons,!
and!Lhls!same!source!wlll!be!used!for!all!deparLmenLal!secLlons,!excepL!where!oLherwlse!noLed.!
11
!ÞoverLv!flaures!from!2008!lnformaLlon!www.census.aov.!!
12
!uekalb!workload!measures!from!Lhe!2010!uekalb!CounLv!LxecuLlve!8udaeL!8ecommendaLlons.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
CA!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!H,$%'!EG!"*%!&'!K'(L!&'F!J*+3,(!F*-
C8
!
uekalb! CwlnneLL! Cobb!
MonLaomerv,!
Marvland!
Þrlnce!
Ceorae's,!
Marvland!
unlform!pollce!
servlces!
unlform!pollce!
servlces!
unlform!pollce!
servlces!
unlform!pollce!
servlces!
unlform!pollce!
servlces!
Þollce!Lralnlna! Þollce!Lralnlna! Þollce!Lralnlna! ! !
Crlme!
lnvesLlaaLlon!
Crlme!
lnvesLlaaLlon!
Crlme!
lnvesLlaaLlon!
! !
Code!
enforcemenL!
Code!
enforcemenL!
Code!
enforcemenL!
! !
Speclal!
lnvesLlaaLors!
! !
Speclal!
lnvesLlaaLors!
Speclal!
lnvesLlaaLors!
Crosslna!auards! ! Crosslna!auards! ! !
Anlmal!conLrol! Anlmal!conLrol! ! Anlmal!conLrol! !
Medlcal!
examlner!
! ! ! !
! ! ! Sherrlff! Sherrlff!
1rafflc!
enforcemenL!
1rafflc!
enforcemenL!
1rafflc!
enforcemenL!
! !
! 911!Call!cenLer! ! !
Lmeraencv!
8esponse!
! ! !
CourL!and!
SupporL!Servlces!
CourL!and!
SupporL!Servlces!
! ! !
Crlmlnal!!usLlce!
Servlces!
Crlmlnal!!usLlce!
Servlces!
! ! ! Clvll!Þrocess! !
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
13
!Servlces!Comparlson!1ables!do!noL!reflecL!all!servlces!provlded!bv!Lhe!deparLmenLs,!raLher,!Lhev!provlde!a!allmpse!of!some!
core!servlces.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
CD!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
3454!-";)0,!8,$:)0,*!!6%.,2
57
!
8elow!ls!a!comparlson!of!uekalb's!2010!Þollce!Servlces!budaeL!and!our!comparlson!
counLles.!Þlease!noLe!LhaL!our!comparlson!counLles!spllL!Lhelr!budaeLs!ouL!beLween!Sherrlff!and!
Þollce.!Þrlnce!Ceorae's,!Mu!budaeL!breaks!ouL!wlLh!Sherrlff!($36,233,200)!and!Þollce!
($277,122,300).!MonLaomerv,!Mu!has!$21,289,780!ln!Lhe!Sherrlff's!budaeL!and!$247,148,060!
for!Þollce.!CwlnneLL!has!$67,128,697!for!Sherrlff!and!$83,469,747!for!Þollce!ueparLmenL.!Cobb!
has!$67,363,777!for!Sherrlff!and!$34,723,486!for!Þollce.!1able!8!presenLs!Lhe!aaareaaLe!
numbers.!!
!
H,$%'!:G!"*%!&'!K'(L!&'F!6#I0'1
CD
!
CounLv! 8udaeL!
:";(83! <??E2>@G2=?@B!
CwlnneLL! $132,398,444!
Cobb! $122,089,263!
Þrlnce!Ceorae's,!Mu! $313,377,300!
MonLaomerv,!Mu! $268,437,840!
*!Approved!2010!budaeL!as!of!2/23/2010!
!
-";)0,!8,$:)0,*!82#&&)+.!9,:,;*
5F
!
8elow!ls!a!comparlson!of!uekalb's!Þollce!Servlces!sLafflna!levels!and!comparlson!
counLles.!!1hese!numbers!do!noL!lnclude!Sherlff!poslLlons,!whlch!have!Lhelr!own!separaLe!
budaeLs!ln!each!counLv.!
!
H,$%'!9G!"*%!&'!K'(L!&'F!K1,))!-0!M'L'%F
CE
!
CounLv! lunded!ÞoslLlons!
AuLhorlzed!ÞeopleSofL!ÞoslLlons!
as!of!!anuarv!2010!
:";(83! ?2G=DB ?2GAA
Cobb! 833
CwlnneLL! 930
MonLaomerv,!Mu! 1,803
Þrlnce!Ceorae's,!Mu! 2,386
*lunded!poslLlon!ln!2010!budaeL.!Approved!on!2/23/2010!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
14
!8udaeL!flaures!for!all!comparlson!counLles!are!Laken!from!Lhelr!2010!budaeL!documenLs,!wlLh!Lhe!excepLlon!of!Wavne!
CounLv,!Ml.!!When!referenced,!Lhe!mosL!recenL!daLa!for!Wavne,!Ml!was!from!Lhe!2008"2009!budaeL!book.!
13
!numbers!ln!Lhls!Lable!are!for!Þollce!onlv!and!do!noL!lnclude!Sherlff.!
16
!SLafflna!levels!for!uekalb!CounLv!provlded!bv!Lhe!P8!deparLmenL!and!from!Lhe!approved!2010!uekalb!CounLv!budaeL!as!of!
2/23/2010.!!SLafflna!levels!for!Mu!and!Ml!comparlson!counLles!are!Laken!from!counLv!webslLes,!counLv!documenLs,!or!
consulLaLlon!and!are!from!Lhe!2009"2010,!wlLh!Lhe!excepLlon!of!Wavne!CounLv,!Ml!whose!laLesL!avallable!lnformaLlon!!ls!from!
2008.!
17
!uoes!noL!lnclude!Sherlff.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C;!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
G+&"$(#2)"+!H,;#2):,!2"!'"6+2I!82#&&)+.!9,:,;*!
! Cobb!CounLv!has!833!poslLlons!whlch!lnclude!113!ln!911,!43!ln!Anlmal!conLrol,!10!ln!
Þubllc!SafeLv!1ralnlna!and!Lhe!resL!are!pollce.!
! CwlnneLL!CounLv!has!930!emplovees!wlLh!696!sworn,!166!supervlsors/manaaers.!
! Þrlnce!Ceorae's!CounLv,!Marvland!has!2,386!emplovees,!wlLh!1,836!sworn,!337!clvlllan,!
and!213!parL"Llme!or!llmlLed!Lerm!for!2010.!
! lCMA!SLandard!full"Llme!emplovees!(l1L)!for!counLles!>100,000:!2.34!l1L!per!1,000!
populaLlon!(sworn!and!clvlllan!comblned)!
=#>"$!?"#;*!&"$!3454!
! 1o!add!an!addlLlonal!flfLv!sworn!poslLlons!Lo!Lhe!Þollce!ueparLmenL!
! 8ulld!a!Lralnlna!faclllLv!and!lmprove!Lhe!currenL!faclllLles!
! lmprove!deparLmenLal!Lechnoloav!
=,#*6$,*!"&!8600,**!
! 1hrouah!backaround!and!recrulLlna!as!well!as!provldlna!hlah!quallLv!Lralnlna!Lhrouah!Lhe!
Þollce!Academv!
! CaLherlna!lnpuL!Lhrouah!open!door!pollcv!and!new!uekalb!Chlef's!counsel!proaram!
! SLaLlsLlcal!lnformaLlon!and!daLa!revlewed!durlna!monLhlv!CCMÞS1A1!
!
lor!comparlson,!Þrlnce!Ceorae's,!Mu!lncludes!percenLaae!of!homlclde!cases!closed,!
averaae!number!of!homlclde!cases!per!lnvesLlaaLor,!number!of!documenLed!properLv!crlmes!
per!1,000!populaLlon,!number!of!sLolen!vehlcles!(bv!flscal!vear),!!averaae!lenaLh!of!Llme!Lo!
servlce!domesLlc!vlolence!or!chlld!abuse!courL!cases,!number!of!vlcLlms!served,!and!number!of!
domesLlc!vlolence!arresLs.!Cobb!uses!slmllar!measures!Lo!Þrlnce!Ceorae's.!!MonLaomerv,!Mu!
lncludes!percenLaae!of!rape,!robberv!and!homlclde!cases!closed,!number!of!Lrafflc!accldenLs,!
averaae!911!call!response!Llme!(bv!dlsLrlcL),!number!of!lnLerlm!or!Lemporarv!peace!or!
proLecLlve!orders!served,!number!of!ºwelfare!checks"!compleLed,!number!of!ºwelfare!checks"!
resulLlna!ln!arresL,!and!number!of!weapons!selzed!as!a!resulL!of!proLecLlve!orders.!!!
!
CLher!performance!measures!Laken!from!lCMA!comparlsons!lnclude:!
!
! number!of!º1op!ÞrlorlLv"!pollce!calls!per!1,000!populaLlon!ln!counLles!wlLh!populaLlons!
over!100,000:!113.!!(noLe:!counLles!wlLh!hlaher!davLlme!populaLlons,!l.e.!people!who!
have!commuLed!ln!for!work!buL!don'L!llve!Lhere,!can!conLrlbuLe!Lo!skewlna!Lhls!
number.)!
! Averaae!response!Llme!Lo!º1op!ÞrlorlLv"!pollce!calls!ln!counLles!wlLh!populaLlons!over!
100,000:!7.2!mlnuLes!
! Averaae!number!of!crlmes!reporLed!per!1,000!populaLlon!ln!counLles!wlLh!populaLlons!
over!100,000:!6.3!vlolenL!crlmes,!44.6!properLv!crlmes,!30.9!LoLal!crlmes.!
! 1oLal!arresLs!per!1,000!populaLlon!ln!counLles!wlLh!populaLlons!over!100,000:!32.3!
arresLs!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
CE!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
! Averaae!percenLaae!clLlzens!raLlna!conLacL!wlLh!Lhe!pollce!deparLmenL!as!ºaood"!or!
beLLer,!of!Lhose!who!reporLed!conLacL!wlLhln!Lhe!lasL!12!monLhs,!ln!counLles!wlLh!
populaLlons!>100,000:!80!percenL!
! Averaae!percenLaae!clLlzens!raLlna!davLlme!safeLv!ln!Lhelr!nelahborhoods!as!ºreasonablv!
safe"!or!beLLer,!ln!counLles!wlLh!populaLlons!>100,000:!94!percenL!
! Averaae!percenLaae!clLlzens!raLlna!nlahLLlme!safeLv!ln!Lhelr!nelahborhoods!as!
ºreasonablv!safe"!or!beLLer,!ln!counLles!wlLh!populaLlons!>100,000:!73!percenL!
! Averaae!percenLaae!clLlzens!raLlna!davLlme!safeLv!ln!buslness!areas!as!ºreasonablv!safe"!
or!beLLer,!ln!counLles!wlLh!populaLlons!>100,000:!83!percenL!
! Averaae!percenLaae!clLlzens!raLlna!nlahLLlme!safeLv!ln!buslness!areas!as!ºreasonablv!
safe"!or!beLLer,!ln!counLles!wlLh!populaLlons!>100,000:!37!percenL!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C:!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
<932!)61!32:7?2!
/!FF!*-G!!1o!save!llves!and!proLecL!properLv!for!all!resldenLs!and!vlslLors!of!uekalb!
CounLv.
18
!
J)$,!#+%!H,*06,!-$".$#(!/,*0$)12)"+!
1he!llre!8escue!ueparLmenL!provldes!emeraencv!response!Lo!Medlcal!Lmeraencles,!llre!
Lmeraencles,!Pazardous!MaLerlals!lncldenLs,!1echnlcal!8escue,!AlrcrafL,!1acLlcal!Lmeraencles,!
and!SWA1!medlc!operaLlons.!1wenLv"slx!flre!sLaLlons!and!slxLv"four!emeraencv!response!unlLs!
supporL!Lhese!funcLlons.!!
!
H,$%'!C>G!P!('!,-I!Q'F&#'!K'(L!&'F!J*+3,(!F*-
C9
!
uekalb! CwlnneLL! Cobb!
MonLaomerv,!
Marvland!
Þrlnce!Ceorae's,!
Marvland!
llre!response! llre!response! llre!response! llre!response! llre!response!
Lmeraencv!servlces!
Lmeraencv!
servlces!
Lmeraencv!
servlces!
Lmeraencv!servlces! Lmeraencv!servlces!
CommunlLv!educaLlon!
proarams!
8lood!pressure!
screenlnas!
SLaLlon!Lours!
Wellness,!SafeLv!and!
1ralnlna!
!olnL!911!call!cenLer!
wlLh!Þu!
llre!SafeLv!Pouse!
Lravellna!proaram!
llre!educaLlon!for!
clLlzens!
llre!educaLlon!
CommunlLv!8lsk!
8educLlon!Servlces!
!
! ! !
llre!rescue!Lralnlna!
academv!
llre/LMS!Lralnlna!
academv!
!
Code!compllance!
lnspecLlons!
! AdmlnlsLraLlve!Servlces! !
ChosL!CuL!uul!proaram! ! ! ! !
! ! ! ! lnfecLlon!conLrol!
! !
Smoke!Slanal!
newsleLLer!
! !
! ! ! volunLeer!Servlces! !
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
18
!Mlsslon!sLaLemenLs!and!proaram!descrlpLlons!are!Laken!from!Lhe!2010!uekalb!CounLv!LxecuLlve!8udaeL!8ecommendaLlons,!
and!Lhls!same!source!wlll!be!used!for!all!deparLmenLal!secLlons,!excepL!where!oLherwlse!noLed.!
19
!Servlces!Comparlson!1ables!do!noL!reflecL!all!servlces!provlded!bv!Lhe!deparLmenLs,!raLher,!Lhev!provlde!a!allmpse!of!some!
core!servlces.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C9!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
3454!J)$,!#+%!H,*06,!!6%.,2
34
!
8elow!ls!a!comparlson!of!uekalb's!2010!llre!and!8escue!budaeL!and!our!comparlson!
counLles.!!!
!
H,$%'!CCG!P!('!,-I!Q'F&#'!6#I0'1!
CounLv! 8udaeL!
uekalb! $72,234,430*!
CwlnneLL! $73,937,332!
Cobb! $83,794,077!
Þrlnce!Ceorae's,!Mu! $112,111,600!
MonLaomerv,!Mu! $196,871,390!
*!Approved!2010!budaeL!as!of!2/23/2010!
!
J)$,!#+%!H,*06,!82#&&)+.!9,:,;*
35
!
8elow!ls!a!comparlson!of!uekalb's!llre!and!8escue!sLafflna!levels!and!comparlson!
counLles.!!
!
H,$%'!C?G!P!('!,-I!Q'F&#'!K1,))!-0!M'L'%F!
CounLv! lunded!ÞoslLlons!
AuLhorlzed!ÞeopleSofL!ÞoslLlons!
as!of!!anuarv!2010!
:";(83! >=?B >=?
Cobb! 681
CwlnneLL! 743
MonLaomerv,!Mu! 1,308
Þrlnce!Ceorae's,!Mu! 830
*lunded!poslLlon!ln!2010!budaeL.!Approved!on!2/23/2010!
!
G+&"$(#2)"+!H,;#2):,!2"!'"6+2I!82#&&)+.!9,:,;*!
! Cobb!CounLv!has!681!emplovees!ln!Lhelr!flre!deparLmenL!whlch!ls!excluslve!of!
ambulance!servlces!
! CwlnneLL!CounLv!has!743!emplovees!wlLh!164!supervlsors/manaaers!(lncludes!LMS).!
! Þrlnce!Ceorae's!CounLv!Marvland!has!830!emplovees!and!Lhe!breakdown!ls!as!follows:!
o llre/LMS!-!743!sworn!and!87!clvlllan!for!2010,!a!reducLlon!of!23!sworn!
personnel!from!2009.!CounLv!also!emplovs!unpald,!volunLeer!flreflahLers!and!
Lhelr!numbers!are!noL!noLed!ln!Lhe!budaeL.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
20
!8udaeL!flaures!for!all!comparlson!counLles!are!Laken!from!Lhelr!2010!budaeL!documenLs,!wlLh!Lhe!excepLlon!of!Wavne!
CounLv,!Ml.!!When!referenced,!Lhe!mosL!recenL!daLa!for!Wavne,!Ml!was!from!Lhe!2008"2009!budaeL!book.!
21
!SLafflna!levels!for!uekalb!CounLv!provlded!bv!Lhe!P8!deparLmenL!and!from!Lhe!approved!2010!uekalb!CounLv!budaeL!as!of!
2/23/2010.!SLafflna!levels!for!Mu!and!Ml!comparlson!counLles!are!Laken!from!counLv!webslLes,!counLv!documenLs,!or!
consulLaLlon!and!are!from!Lhe!2009"2010,!wlLh!Lhe!excepLlon!of!Wavne,!Ml!whose!laLesL!avallable!lnformaLlon!!ls!from!2008.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
?>!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
o Pomeland!SecurlLv/911!-!214!emplovees!for!2010,!a!reducLlon!of!3!poslLlons!
from!2009.!
=#>"$!?"#;*!&"$!3454!
! 1o!lmprove!operaLlonal!effecLlveness!Lhrouah!pracLlcal!appllcaLlon!of!baslc!flre!and!
medlcal!skllls!
! 1o!lncrease!clLlzen!lnvolvemenL!ln!deparLmenL!funcLlons!
! 1o!conLlnue!communlLv!lnvolvemenL!and!parLlclpaLlon!Lhrouah!our!CommunlLv!
LducaLlon!unlL!
! 1o!lncrease!LMS!collecLlons!bv!10°!Lhrouah!educaLlna!and!Lracklna!emplovees!on!
paLlenL!documenLaLlon!
! 1o!reduce!on!Lhe![ob!ln[urles!and!overall!Workers'!CompensaLlon!cosLs!bv!10°!Lhrouah!
our!safeLv!commlLLee!LhaL!wlll!emphaslze!flre!safeLv!lssues!and!compllances!
! 1o!reduce!Lhe!Llme!from!recrulLmenL!Lo!hlre!for!new!appllcaLlons!
! 1o!lmplemenL!Lhe!aranL!purchaslna!process!from!CLMA/uASl!2006!and!2007!fundlna!
!
=,#*6$,*!"&!8600,**!
! 8educLlon!ln!response!Llmes:!3:30!esLlmaLed!achleved!bv!uekalb!for!2009!and!Lhe!same!
ls!pro[ecLed!for!2010.!!!
! number!of!emeraencv!responses:!esLlmaLed!aL!200,630!for!2009!wlLh!208,633!pro[ecLed!
for!2010!
! MonLhlv!reporL!on!Leam!drllls!requlred!and!documenLed,!perlodlc!revlew!wlLh!Medlcal!
ulrecLor,!personnel!Lo!be!reaularlv!LesLed!and!evaluaLed!on!skllls,!companles!expecLed!
Lo!perform!flre!and!LMS"based!drllls!quarLerlv!
! MonlLorlna!lncreases!ln!clLlzen"based!proarams!(Lxplorer,!8eserve,!eLc.)!
! AssessmenL!of!paLlenL!documenLaLlon!bv!lndlvldual!monLh"Lo"monLh!reporLlna,!
assessmenL!of!collecLlon!percenLaae!monLh"Lo"monLh!
! AssessmenL!of!monLhlv!C!l!sLaLlsLlcs!(lndemnlLv!and!Medlcal!Cnlv!cases)!and!vehlcle!
accldenLs,!lnsLlLuLe!correcLlve!measures!lf!collecLlons!fall!below!expecLaLlons!
! Measure!resulLs!aaalnsL!ldenLlfled!LaraeLs!!
!
ln!comparlson,!MonLaomerv,!Mu!lncludes!number!of!resldenLlal!flre!ln[urles,!number!of!
resldenLlal!flre!deaLhs,!number!of!advanced!llfe!supporL!(ALS)!responses!under!8!mlnuLes,!and!
percenLaae!of!sLrucLure!flre!responses!wlLhln!6!mlnuLes.!Þrlnce!Ceorae's,!Mu!also!lncludes!
averaae!baslc!llfe!supporL!response!Llme.!CLher!measures!Laken!from!klna!CounLv!lnclude:!
!
! 8esponse!Llmes!Lo!emeraencv!flre/LMS!calls,!ÞrlorlLv!1/2/3,!measured!aaalnsL!prevlous!
vear(s)!
! ÞercenLaae!of!911!calls!correcLlv!rouLed!vs.!aoal!
! 1lmelv!answerlna!of!911!calls!vs.!aoal!
! Lmeraencv!Þreparedness:!!number!of!dlsasLer!Lralnlna!exerclses!compleLed!per!vear!vs.!
aoal,!and!whaL!level!of!achlevemenL!ln!each.!
! lCMA!sLandards!addlLlonallv!lnclude:!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
?C!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
! Averaae!LoLal!flre!lncldenLs!annuallv!per!1,000!resldenLs!ln!counLles!>100,000!=!3.60!
lncldenLs!
! Averaae!LoLal!non"flre!lncldenLs!(asslsLlna!ln!oLher!emeraencv!responses)!annuallv!per!
1,000!resldenLs!ln!counLles!>100,000!=!77.9!lncldenLs!
! Averaae!flre!ln[urles!wlLh!Llme!losL!per!1,000!lncldenLs!ln!counLles!>100,000:!2.12!
ln[urles!
! Averaae!rescues!&!recoverles!performed!per!10,000!resldenLs!ln!counLles!>100,000:!2.7!
rescues!&!recoverles!
! Averaae!percenLaae!of!LoLal!flre!calls!wlLh!response!Llmes!3!mlnuLes!or!under!ln!
counLles!>100,000:!61.1!percenL!
! Averaae!percenLaae!of!LoLal!flre!calls!wlLh!response!Llmes!8!mlnuLes!or!under!ln!
counLles!>100,000:!84.2!percenL!
! Averaae!#!of!LMS!responses!per!1,000!resldenLs!ln!counLles!>100,000:!81.9!LMS!
8esponses!
! Averaae!LMS!call!response!Llmes!ln!counLles!>100,000:!384.2!seconds!for!calls!requlrlna!
ALS!response!(llahLs!&!slrens)!
! CusLomer!SaLlsfacLlon!wlLh!Lhose!who!have!had!conLacL!wlLh!llre!and!LMS!ln!Lhe!lasL!12!
monLhs,!ln!counLles!>100,000:!94.9!percenL!raLed!flre!servlce!quallLv!ºaood"!or!beLLer,!
and!96!percenL!raLed!LMS!servlce!quallLv!aood!or!beLLer.!
!
!
!
!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
??!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
4=2!12!)345264!8<!!?;C97!D83E:!!
/!FF!*-G!!1he!uekalb!CounLv!Þubllc!Works!ueparLmenL!provldes!efflclenL!and!effecLlve!
baslc!lnfrasLrucLure!servlces!Lo!Lhe!CounLv's!clLlzens.!1he!four!dlvlslons!of!Lhe!uekalb!Þubllc!
Works!ueparLmenL!are!lleeL!MalnLenance,!8oads!and!uralnaae,!SanlLaLlon,!and!
1ransporLaLlon.!1hev!provlde!dependable!servlces!wlLh!a!focus!on!quallLv,!envlronmenLal!
compllance,!and!responslveness.!All!Lhe!sLaff!of!Lhe!Þubllc!Works!ueparLmenL!sLrlves!Lo!
lmprove!and!enhance!cusLomer!servlce!and!communlLv!relaLlons!bv!bulldlna!lncreased!
awareness!and!undersLandlna!of!Lhe!uekalb!CounLv!Þubllc!Works!ueparLmenL!and!lLs!dallv!
operaLlons,!pro[ecLs!and!acLlvlLles.
22
!
-6K;)0!L"$M*!-$".$#(!/,*0$)12)"+!
1he!lleeL!MalnLenance!ulvlslon!of!Þubllc!Works!provldes!vehlcles!Lo!CounLv!emplovees!
and!rouLlnelv!compleLes!malnLenance!repalrs!Lo!ensure!Lhe!safeLv!of!CounLv!emplovees!and!
Lhe!publlc!ouL!on!Lhe!road.!uekalb!CounLv's!lleeL!lncludes!pollce!sedans,!sanlLaLlon!rear!
loaders,!flre!Lrucks,!and!plckup!Lrucks!amona!oLhers.!lleeL!MalnLenance!malnLalns!an!
lmpresslve!record!of!keeplna!more!Lhan!93!percenL!of!Lhe!approxlmaLe!3,200!CounLv!vehlcles!ln!
servlce!ln!order!Lo!serve!uekalb!clLlzens.!lleeL!MalnLenance!also!promoLes!alLernaLlve!fuel!
svsLems!and!malnLalns!counLv!compllance!wlLh!Lhe!LÞA!Clean!Alr!mandaLes!and!Lhe!Lnerav!
ConservaLlon!AcL.!
!
1he!8oads!and!uralnaae!ulvlslon!of!Þubllc!Works!ls!responslble!for!performlna!all!
needed!repalrs,!malnLenance,!consLrucLlon!and!uparades!Lo!Lhe!CounLv's!roadwav!svsLem,!
lncludlna!brldaes,!dralnaae!sLrucLures,!and!Lrafflc!conLrol!devlces.!uekalb!8oads!and!uralnaae!ls!
also!responslble!for!Lhe!manaaemenL!of!Lhe!CounLv's!SLormwaLer!and!llood!Þroarams.!
!
1he!SanlLaLlon!ulvlslon!of!Þubllc!Works!provldes!an!efflclenL!and!economlcal!lnLearaLed!
solld!wasLe!manaaemenL!servlce!Lhrouah!recvcllna,!collecLlon,!LransporLlna!and!dlsposal!for!
resldenLs,!buslnesses,!lnsLlLuLlons!and!lndusLrles!wlLhln!all!unlncorporaLed!areas!and!malnLalns!
lnLeraovernmenLal!aareemenLs!wlLh!munlclpallLles!ln!Lhe!aeoaraphlc!boundarles!of!uekalb!
CounLv.!uekalb!SanlLaLlon!also!conducLs!code!enforcemenL!of!Lhe!CounLv!solld!wasLe!ordlnance!
and!operaLes!Lhree!solld!wasLe!Lransfer!sLaLlons,!a!composLlna!faclllLv,!a!munlclpal!solld!wasLe!
landflll!and!a!consLrucLlon!&!demollLlon!landflll!for!wasLe!maLerlal!aeneraLed!ln!uekalb!
CounLv.!uekalb!SanlLaLlon!also!works!closelv!wlLh!Lhe!keep!uekalb!8eauLlful!Þroaram!(ku8)!
whlch!provldes!susLalnable!soluLlons!Lo!lmprove!Lhe!phvslcal!and!vlsual!aspecLs!of!communlLv!
envlronmenLs!LhaL!lndlvlduals!can!dlrecLlv!lmpacL!Lhrouah!Lhelr!own!acLlons.!Ma[or!ku8!
CommunlLv!Servlce!Þroarams!lnclude!?ard"of"Lhe"MonLh,!nelahborhood!Cleanups,!AdopL"A"
SpoL,!and!AdopL"A"8oad.!!!
!
1he!mlsslon!of!Lhe!Þubllc!Works!1ransporLaLlon!ulvlslon!ls!Lo!lmprove!Lhe!safeLv!and!
efflclencv!of!exlsLlna!1ransporLaLlon!lnfrasLrucLure!and!1rafflc!SafeLv!for!Lhe!beneflL!of!Lhe!
clLlzens!of!uekalb!CounLv.!1he!1ransporLaLlon!ulvlslon!of!Þubllc!Works!ls!responslble!for!PCS1!
pro[ecLs,!Ceorala!uC1!pro[ecLs,!as!well!as!ma[or!uekalb!CounLv!lnfrasLrucLure!pro[ecLs!ln!
supporL!of!uekalb!CounLv!roadwavs!and!Lhorouahfares.!uekalb!1ransporLaLlon!has!a!ueslan!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
22
!See!hLLp://www.co.dekalb.aa.us/publlcwrks/lndex.hLml#!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
?8!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
and!Survev!secLlon!LhaL!ls!responslble!for!Lhe!developmenL!of!lnLernal!consLrucLlon!
pro[ecLs.!1he!ConsLrucLlon!secLlon!lnspecLs!Lhe!consLrucLlon!work!of!ma[or!uLlllLv!companles,!
Ceorala!uC1!pro[ecLs,!and!oLher!CounLv"lmplemenLed!pro[ecLs.!1he!Land!AcqulslLlon!secLlon!
provldes!rlahL"of"wav!easemenLs!for!CommunlLv!uevelopmenL,!SanlLaLlon,!WaLershed!
ManaaemenL,!uevelopmenL!and!Ceorala!ueparLmenL!of!1ransporLaLlon!pro[ecLs.!1he!1rafflc!
Þlannlna!and!Lnalneerlna!secLlon!ls!responslble!for!Lhe!Llmelv!and!comprehenslve!supporL!Lo!
Lhe!clLlzens!of!uekalb!CounLv,!and!Lhe!monlLorlna,!sLudv,!evaluaLlon,!auLhorlzaLlon,!and!
lnsLallaLlon!of!Lrafflc!conLrol!devlces!wlLhln!uekalb!CounLv!rlahL"of"wavs.!
23!
!
!
H,$%'!C8G!"#$%!&!R*(SF!K'(L!&'F!J*+3,(!F*-
?A
!
!
uekalb! CwlnneLL! Cobb!
MonLaomerv,!
Marvland!
Þrlnce!Ceorae's,!
Marvland!
8oad!MalnLenance! 8oad!MalnLenance! 8oad!MalnLenance! 8oad!MalnLenance! 8oad!malnLenance!
1rafflc!CperaLlons! 1rafflc!CperaLlons! 1rafflc!CperaLlons! 1rafflc!CperaLlons! 1rafflc!operaLlons!
uralnaae!
MalnLenance!
uralnaae!
MalnLenance!
uralnaae!
MalnLenance!
uralnaae!
MalnLenance!
uralnaae!
MalnLenance!
Mass!LranslL!
Mass!LranslL!
Mass!LranslL! Mass!LranslL! Mass!LranslL!
lleeL!MalnLenance! lleeL!MalnLenance! lleeL!MalnLenance! ! !
vehlcle!AcqulslLlon! vehlcle!AcqulslLlon! vehlcle!AcqulslLlon! ! !
! ! ! Snow!removal! Snow!removal!
8esldence!Landflll!
Servlces!
! ! ! !
Landflll!upkeep!and!
MalnLenance!
! ! ! !
SLorm!WaLer!
ManaaemenL!
!
! ! !
Speed!Pumps! ! ! ! !
! ! ! ! Call"a"bus!
! ! ! ! Call"a"cab!
! ! ! !
Þark!and!rlde!
servlces!
! ! ! !
naLlonal!harbor!
LransformaLlon!
pro[ecL!
! ! ! ! LlLLer!conLrol!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
23
!lbld.!
24
!Servlces!comparlson!Lables!do!noL!reflecL!all!servlces!provlded!bv!Lhe!deparLmenLs,!raLher,!Lhev!provlde!a!allmpse!of!some!
core!servlces.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
?A!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
3454!-6K;)0!L"$M*!!6%.,2
3<
!
uekalb's!Þubllc!Works!budaeL!numbers!break!down!as!follows!(presenLed!separaLelv!ln!
Lhe!2010!uekalb!CounLv!LxecuLlve!8udaeL):!
!
H,$%'!CA!"#$%!&!R*(SF!T!L!F!*-!6#I0'1!
uekalb!Þubllc!Works!ulvlslons! 8udaeL*!
Þubllc!Works!ulrecLor! $343,700!
SanlLaLlon! $76,030,333!
lleeL!MalnLenance! $29,213,363!
8oads!&!uralnaae! $20,103,413!
1ransporLaLlon! $9,266,146!
H5H<M! UC8A=9E9=CDE!
*!Approved!2010!budaeL!as!of!2/23/2010!
!
ln!comparlson,!Þrlnce!Ceorae's!CounLv,!Mu!has!approved!$33,330,300!for!Þubllc!Works!
ln!2010,!a!1.0!percenL!lncrease!over!Lhelr!budaeL!for!lasL!vear.!Cobb!has!budaeLs!for!
1ransporLaLlon!($18,831,447),!lleeL!ManaaemenL!($3,791,314),!and!vehlcle!AcqulslLlon!
($703,000)!for!a!LoLal!of!$23,323,761!ln!Lhelr!2010!Þubllc!Works!budaeL.!1hese!counLles!have!
prlvaLlzed!sanlLaLlon,!whlch!accounLs!for!Lhelr!smaller!budaeLs.!AL!Lhe!Llme!of!Lhls!analvsls,!
CwlnneLL's!relaLed!budaeL!flaures!were!unavallable.!
-6K;)0!L"$M*!82#&&)+.!9,:,;*
3F
!
8elow!ls!a!comparlson!of!uekalb's!Þubllc!Works!sLafflna!levels!and!comparlson!counLles.!!
!
H,$%'!CDG!J*-F*%!I,1'I!"#$%!&!R*(SF!K1,))!-0!M'L'%F!
CounLv! lunded!ÞoslLlons!
:";(83! ?=A=B!
Cobb! 220!
CwlnneLL! 190!
MonLaomerv,!Mu! 433!
Þrlnce!Ceorae's,!Mu! 309!
Wavne!CounLv,!Ml! 828!
*1oLal!funded!poslLlon!ln!2010!budaeL.!Approved!on!2/23/2010.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
23
!8udaeL!flaures!for!all!comparlson!counLles!are!Laken!from!Lhelr!2010!budaeL!documenLs,!wlLh!Lhe!excepLlon!of!Wavne!
CounLv,!Ml.!!When!referenced,!Lhe!mosL!recenL!daLa!for!Wavne!CounLv,!Ml!was!from!Lhe!2008"2009!budaeL!book.!
26
!SLafflna!levels!for!uekalb!CounLv!provlded!bv!Lhe!P8!deparLmenL!and!from!Lhe!approved!2010!uekalb!CounLv!budaeL!as!of!
2/23/2010.!SLafflna!levels!for!Mu!and!Ml!comparlson!counLles!are!Laken!from!counLv!webslLes,!counLv!documenLs,!or!
consulLaLlon!and!are!from!Lhe!2009"2010,!wlLh!Lhe!excepLlon!of!Wavne,!Ml!whose!laLesL!avallable!lnformaLlon!!ls!from!2008.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
?D!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!C;G!T'V,%$!J*#-1W!"#$%!&!R*(SF!T!L!F!*-F!K1,))!-0!M'L'%F!
ulvlslons!
lunded!ÞoslLlons*! AuLhorlzed!ÞeopleSofL!
ÞoslLlons!as!of!!anuarv!2010
Þubllc!Works!ulrecLor! 3 4
SanlLaLlon! 742 741
lleeL!MalnLenance! 163 177
8oads!&!uralnaae! 334 379
1ransporLaLlon! 38 30
H5H<M! C=?:? C=8DC
*lunded!poslLlon!ln!2010!budaeL.!Approved!on!2/23/2010!
G+&"$(#2)"+!H,;#2):,!2"!'"6+2I!82#&&)+.!9,:,;*!
! uekalb!CounLv!has!1,282!Þubllc!Works!emplovees.!
! Cobb's!poslLlons!are!spllL!beLween!176!poslLlons!ln!1ransporLaLlon!and!8oads!&!
uralnaae,!36!ln!lleeL!ManaaemenL!and!8!ln!SanlLaLlon,!whlch!ls!ouLsourced.!
! CwlnneLL's!poslLlons!are!spllL!beLween!144!ln!1ransporLaLlon!and!49!ln!lleeL!
ManaaemenL.!!
! Wavne!CounLv!Mlchlaan!has!828!emplovees,!136!of!whom!are!supervlsors!or!manaaers.!
=#>"$!?"#;*!J"$!3454!
! ConsolldaLe!servlces!amona!deparLmenLs!of!Lhe!lnfrasLrucLure!aroup.!
! MalnLaln!93!percenL!operaLlonal!avallablllLv!for!all!vehlcles!ln!Lhe!fleeL.!
! Move!car!and!plckup!operaLlons!Lo!Lhe!new!faclllLv.!
! 8educe!fuel!consumpLlon.!
! lmplemenL!llsL!of!road!malnLenance!dralnaae,!Lrafflc!enalneerlna!and!consLrucLlon!
pro[ecLs!approved!for!2010.!
! MeeL!2010!aoals!and!LaraeLs!and!lmplemenL!Lhe!new!Cracle!based!LAM!svsLem!for!
pro[ecLs.!
! ConLlnue!lmplemenLaLlon!of!Lhe!sLorm!waLer!uLlllLv!fee.!
! uevelopmenL!of!Lhe!CnC!faclllLv!aL!Lhe!Semlnole!8oad!Landflll.!
! lncrease!resldenLlal,!commerclal,!and!aovernmenL!bulldlnas!recvcllna.!
!
=,#*6$,*!"&!8600,**!
Measures!of!success!recommended!bv!uekalb's!8oard!of!Commlssloners!Cfflce!lnclude!
clLlzen/user/emplovee!saLlsfacLlon,!cosLs!per!caplLa!for!varlous!Þubllc!Works!funcLlons,!averaae!
ouL"of"servlce!Llmes!for!vehlcles!brouahL!ln!for!repalr,!fleeL!emlsslons,!percenLaaes!of!repalrs/!
pro[ecLs!compleLed!on!schedule!and!aL/below!budaeL,!cosLs!of!refuse!collecLed/!processed!per!
Lon,!percenLaae!of!refuse!recvcled,!percenLaae!chanae!ln!number!of!Lrafflc!accldenLs!vear!over!
vear,!and!oLhers.!8enchmarks!from!klna!CounLv!lnclude!sufflclencv!raLlnas!of!all!brldaes!over!
30,!percenLaae!of!brldaes!needlna!repalr!vs.!aoal,!malnLenance!of!80!percenL!or!more!of!Lhe!
road!svsLem!aL!a!ÞavemenL!CondlLlon!Score!(ÞCS)!of!40,!lenaLh!of!Llme!respondlna!Lo!poLhole!
repalr!requesLs,!and!number!of!faLallLles!on!unlncorporaLed!counLrv!roads!vs.!LaraeL.!!!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
?;!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
lCMA!recommends!Lhe!followlna!benchmarks,!wlLh!Lhe!naLlonal!averaae!performance!
from!Lhose!munlclpallLles!parLlclpaLlna!ln!Lhe!sLudv!as!follows:!
! ÞercenLaae!of!paved!lane!mlles!assessed!ln!ºsaLlsfacLorv"!or!beLLer!condlLlon!ln!
counLles,!wlLh!populaLlons!>100,000!averaalna!77.3!percenL.!
! ÞercenLaae!of!clLlzens!raLlna!road!condlLlons!ln!ºmosLlv!aood"!or!beLLer!condlLlon!ln!
counLles,!wlLh!populaLlons!>100,000!averaalna!79.4!percenL.
27
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
27
!All!lCMA!performance!comparlson!measures!presenLed!ln!Lhls!reporL!are!drawn!from!Lhls!source:!lCMA!CenLer!for!
Þerformance!MeasuremenL,!H%/1('(,-4"!7"'I%'/(#$"!9"(+&'"/"#,2!JKL!=EE@!:(,(!M"1%',.!WashlnaLon,!uC:!lCMA!Þress.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
?E!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
4=2!12!)345264!8<!D)423:=21!5)6)F25264!!
!
/!FF!*-G!1o!provlde!safe!drlnklna!waLer!ln!adequaLe!supplles,!Lo!collecL!and!adequaLelv!
LreaL! wasLewaLer,! and! Lo! proLecL! uekalb! CounLv! waLersheds! responslblv! whlle! focuslna! on!
excellenL!cusLomer!servlce.
28
!
L#2,$*C,%!=#+#.,(,+2!-$".$#(!/,*0$)12)"+!
1he!733!auLhorlzed!poslLlons!asslaned!Lo!WaLershed!ManaaemenL,!plus!Lhe!99!poslLlons!
funded!bv!WaLer!Shed!ManaaemenL!and!asslaned!Lo!llnance's!8evenue!CollecLlons!ulvlslon,!
LoaeLher!supporL!Lhe!dlrecLlves!of!Lhe!deparLmenL:!Lo!LreaL!and!pump!poLable!waLer!Lo!Lhe!
660,000!cusLomers!ln!uekalb!counLv,!as!well!as!porLlons!of!8ockdale,!ClavLon,!and!Penrv!
CounLles,!Lhrouah!Lhe!2,430!mlles!of!waLer!dlsLrlbuLlon!plpes!lnsLalled!and!malnLalned!bv!Lhe!
deparLmenL,!Lo!collecL!and!LreaL!wasLewaLer!from!uekalb!counLv,!as!well!as!porLlons!of!
CwlnneLL,!8ockdale,!Penrv,!and!ClavLon!CounLles,!Lhrouah!2,200!mlles!of!Lhe!sewer!collecLlon!
svsLem!and!60!pumplna!sLaLlons!operaLed!and!malnLalned!bv!Lhe!deparLmenL,!and,!Lo!complv!
wlLh!all!lederal!and!SLaLe!mandaLes!for!drlnklna!waLer!producLlon,!wasLewaLer!LreaLmenL,!and!
blosollds!manaaemenL.
29
!!!
1hese!capaclLles!compare!Lo!Cobb!and!CwlnneLL!CounLles!ln!LhaL!Cobb!has!170,000!
cusLomer!meLers!and!CwlnneLL!has!233,673,!alLhouah!counLv!populaLlon!numbers!are!slmllar!
across!all!Lhree.!!Cobb!has!over!3000!waLer!maln!mlles!and!CwlnneLL!has!3,399,!due!Lo!Lhelr!
populaLlons!belna!less!aeoaraphlcallv!concenLraLed!Lhan!uekalb's.!!uekalb's!waLer!planL!
capaclLv!ls!200!mllllon!aallons!per!dav,!whlle!CwlnneLL's!ls!223!mllllon.
30
!!Cobb!CounLv!has!
waLer!reclamaLlon!faclllLles!LhaL!LreaL!wasLewaLer!prlor!Lo!dlscharae,!buL!noL!waLer!LreaLmenL!
planLs!LhaL!LreaL!fresh!waLer!for!dlsLrlbuLlon!Lo!cusLomers!llke!uekalb!and!CwlnneLL,!and!Lhelr!
reclamaLlon!faclllLles!LreaL!132!mllllon!aallons!per!dav.
31
!
!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
31
Mlsslon!sLaLemenLs!and!proaram!descrlpLlons!are!Laken!from!Lhe!2010!uekalb!CounLv!LxecuLlve!8udaeL!8ecommendaLlons,!
and!Lhls!same!source!wlll!be!used!for!all!deparLmenLal!secLlons,!excepL!where!oLherwlse!noLed.!
29
!lbld.!
30
!uaLa!from!www.waLer.cobbcounLvaa.aov!and!www.awlnneLLcounLv.com!
31
!lnformaLlon!per!kenneLh!!acob,!CperaLlons!Manaaer!for!Lhe!Cobb!CounLv!WaLer!svsLem,!Aprll!22,!2010.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
?:!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!CEG!R,1'(FN'I!/,-,0'+'-1!K'(L!&'F!J*+3,(!F*-
8?
!
uekalb! CwlnneLL! Cobb!
MonLaomerv,!
Marvland!
Þrlnce!Ceorae's,
Marvland!
Þrovldlna!clLlzen!
waLer!
Þrovldlna!clLlzen!waLer!
Þrovldlna!
clLlzen!waLer!
! !
! SLormwaLer!manaaemenL!
SLormwaLer!
manaaemenL!
SLormwaLer!
manaaemenL!
SLormwaLer!
manaaemenL!
Þubllc!educaLlon! Þubllc!educaLlon!
Þubllc!
educaLlon!
Þubllc!educaLlon! !
WaLer!
conservaLlon!
WaLer!conservaLlon!
WaLer!
conservaLlon!
SLream!monlLorlna!
and!proLecLlon!
!
Sewaae! Sewaae!
WasLewaLer!
collecLlon!and!
LreaLmenL!
! !
WaLer!LreaLmenL!
and!fllLraLlon!
WaLer!LreaLmenL!and!
fllLraLlon!
WaLer!
LreaLmenL!and!
fllLraLlon!
! !
CusLomer!servlce! CusLomer!servlce!
CusLomer!
servlce!
! !
WaLer!resLrlcLlon!
lnformaLlon!
WaLer!maln!consLrucLlon!
and!malnLenance!
WaLer!maln!
consLrucLlon!
and!
malnLenance!
! !
lCC!pro[ecL!
laL!and!Cll!Crease!pro[ecL
!
! Cas!Lo!Lnerav!pro[ecL! ! ! !
!
no!8uslness!Creek!1unnel!
pro[ecL!
! ! !
! CommunlLv!aarden! ! ! !
! urouahL!lnformaLlon! ! ! !
! !
ClLlzen!
waLershed!
enaaaemenL!
proaram!
! !
! ! !
AssessmenL!of!Land!
developmenL!
lmpacLs!on!waLer!
resources!
!
! ! !
lederal!Clean!WaLer!
AcL!nÞuLS!
compllance!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
32
!Servlces!Comparlson!1ables!do!noL!reflecL!all!servlces!provlded!bv!Lhe!deparLmenLs,!raLher,!Lhev!provlde!a!allmpse!of!some!
core!servlces.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
?9!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
3454!L#2,$*C,%!=#+#.,(,+2!!6%.,2
NN
!
8elow!ls!a!comparlson!of!uekalb's!2010!WaLershed!ManaaemenL!budaeL!and!our!
comparlson!counLles.!A!couple!of!lmporLanL!noLes:!CwlnneLL!CounLv's!budaeL!lncludes!
$89,637,481!ln!debL!servlce.!Þrlnce!Ceorae's,!Mu!Lakes!care!of!sLorm!waLer!onlv!and!ls!parL!of!
Lhe!LnvlronmenLal!8esources!budaeL.!
H,$%'!C:G!R,1'(FN'I!/,-,0'+'-1!6#I0'1!
CounLv! 8udaeL!
:";(83! <==?2DEA2=DFB!
CwlnneLL! $246,338,011!
Cobb! $179,467,313!
Þrlnce!Ceorae's,!Mu! $39,462,400!
MonLaomerv,!Mu! $8,139,010!
*!Approved!2010!budaeL!as!of!2/23/2010!
3454!G+&"$(#2)"+!H,;#2):,!2"!/,O#;KP*!!6%.,2!
! 1he!uekalb!8oard!of!Commlssloners!approved!a!16°!raLe!lncrease!per!vear!for!Lhe!nexL!
four!vears!effecLlve!!anuarv!1,!2008.!1he!lncrease!due!for!!anuarv!1,!2009!was!
acceleraLed!Lo!CcLober!1,!2008.!!
! 1he!2010!budaeL!recommends!Lransferrlna!8!SLorm!waLer!poslLlons!from!Lhe!
ueparLmenL!of!Þubllc!Works!8oads!and!uralnaae!and!9!poslLlons!from!Lhe!ueparLmenL!
of!Þlannlna!and!uevelopmenL!Lo!WaLershed!ManaaemenL.!
!
L#2,$*C,%!=#+#.,(,+2!82#&&)+.!9,:,;*
N7
!
8elow!ls!a!comparlson!of!uekalb's!WaLershed!ManaaemenL!sLafflna!levels!and!
comparlson!counLles.!!
!
H,$%'!C9G!R,1'(FN'I!/,-,0'+'-1!K1,))!-0!M'L'%F!
CounLv!
lunded!ÞoslLlons! AuLhorlzed!ÞeopleSofL!ÞoslLlons!
as!of!!anuarv!2010!
:";(83! A=EB F@@
Cobb! !443
CwlnneLL! 333
MonLaomerv,!Mu! 32.8 l1L
*lunded!poslLlon!ln!2010!budaeL.!Approved!on!2/23/2010!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
33
!8udaeL!flaures!for!all!comparlson!counLles!are!Laken!from!Lhelr!2010!budaeL!documenLs,!wlLh!Lhe!excepLlon!of!Wavne!
CounLv,!Ml.!!When!referenced,!Lhe!mosL!recenL!daLa!for!Wavne,!Ml!was!from!Lhe!2008"2009!budaeL!book.!
34
!SLafflna!Levels!for!uekalb!CounLv!provlded!bv!Lhe!P8!deparLmenL!and!from!Lhe!approved!2010!uekalb!CounLv!budaeL!as!of!
2/23/2010.!SLafflna!levels!for!Mu!and!Ml!comparlson!counLles!are!Laken!from!counLv!webslLes,!counLv!documenLs,!or!
consulLaLlon!and!are!from!Lhe!2009"2010,!wlLh!Lhe!excepLlon!of!Wavne,!Ml!whose!laLesL!avallable!lnformaLlon!ls!from!2008.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
8>!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
G+&"$(#2)"+!H,;#2):,!2"!'"6+2I!82#&&)+.!9,:,;*!
! Cobb!CounLv!sLafflna!LoLal!ls!443!whlch!lncludes!Sewer!waLer!and!SLormwaLer.!
! CwlnneLL!CounLv!sLafflna!LoLal!comprlses!408!emplovees!and!147!supervlsors!or!
manaaers.!
! MonLaomerv!CounLv,!Mu!ls!recommendlna!32.8!l1L!ln!WaLershed!ManaaemenL!for!
2010,!nearlv!doubllna!Lhelr!sLaff!from!2009.!!SLaff!responslble!for!overseelna!WaLershed!
ManaaemenL!are!locaLed!wlLhln!Lhelr!LnvlronmenLal!ÞroLecLlon!dlvlslon,!buL!ls!noL!a!
ºbooLs!on!Lhe!around"!sLaff.!!
=#>"$!?"#;*!J"$!3454!
! 1o!produce!Lhe!hlahesL!quallLv!drlnklna!waLer!ln!sufflclenL!quanLlLles!Lo!provlde!for!all!
Lhe!needs!of!uekalb!CounLv!and!Lhe!LreaLmenL!of!wasLewaLer!ln!accordance!wlLh!all!
federal!and!sLaLe!mandaLes!Lo!provlde!a!clean!and!supporLlve!envlronmenL!for!our!
clLlzens!and!nelahbors!
! 1o!operaLe!modernlzed!lnfrasLrucLure!supporLlna!dlsLrlbuLlon!and!collecLlons!svsLems!
LhrouahouL!Lhe!CounLv,!lncludlna!replacemenL!of!aalna!svsLems!Lo!proLecL!and!serve!our!
exlsLlna!nelahborhoods!as!well!as!Lhe!lnsLallaLlon!of!new!svsLems!Lo!encouraae!arowLh!
and!developmenL!
! 1o!provlde!efflclenL!and!quallLv!servlce!Lo!all!lnhablLanLs!of!uekalb!whlle!malnLalnlna!
Lhe!lowesL!posslble!cosLs!Lo!our!cusLomers!
! 1o!develop!and!supporL!of!addlLlonal!safeLv!and!Lralnlna!proarams!Lo!enhance![ob!
knowledae!and!svnerav!wlLh!oLher!ueparLmenL!aoals
33
!
! WaLer!8euse!-!evaluaLlna!new!Lechnoloales!LhaL!wlll!allow!provlde!reclalmed!waLer!Lo!
be!used!for!lrrlaaLlon!of!resldenLlal!and!buslnesses!complexes,!aolf!courses,!churches,!
and!sporLs!flelds.!8eclalmed!waLer!ls!beneflclal!Lo!Lhe!envlronmenL.
36
!
=,#*6$,*!"&!8600,**!
uekalb!CounLv's!ueparLmenL!of!WaLershed!ManaaemenL!reporLed!an!esLlmaLed!999!
complalnLs!on!servlce!requesLs!per!10,000!cusLomers!for!2009,!and!pro[ecLs!a!6.41!percenL!
drop!Lo!933!servlce!requesL!complalnLs!for!2010.!lor!2009,!uekalb!reporLs!an!esLlmaLed!22.1!
percenL"unbllled!waLer!usaae,!and!noLes!LhaL!Lhe!AWWA!sLandard!ls!less!Lhan!13!percenL.!
uekalb!reporLs!284!waLer!maln!fallures!per!1,000!mlles!of!waLer!maln,!a!14.46!percenL!drop!
from!2008,!buL!pro[ecLs!LhaL!Lo!lncrease!18.31!percenL!Lo!336!fallures!per!1,000!mlles!ln!2010.!
LasLlv,!uekalb!reporLs!100!percenL!of!davs!ln!compllance!wlLh!reaulaLorv!permlLs!for!boLh!waLer!
producLlon!and!wasLewaLer!LreaLmenL.!uekalb!does!noL!reporL!anv!more!speclflc!performance!
measures!ln!Lhe!budaeL!documenLs!relaLlna!Lo!waLer!quallLv.!
!
When!conslderlna!posslble!revlslons!Lo!whaL!performance!sLandards!consLlLuLe!
measures!of!success!for!uekalb's!WaLershed!ManaaemenL!ueparLmenL,!some!sLandards!Lo!
conslder!come!from!klna!CounLv's!AlmsPlah!proaram!ln!WashlnaLon!SLaLe!lnclude:
37
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
33
!hLLp://dekalbwaLershed.com/lndex.hLml!
36
!Ma[or!aoals!and!uekalb's!currenLlv"used!measures!of!success!are!Laken!from!Lhe!2010!uekalb!CounLv!LxecuLlve!8udaeL!
8ecommendaLlons!unless!oLherwlse!noLed.!!1hls!wlll!be!conslsLenL!Lhrouah!all!deparLmenLal!secLlons.!
37
!See!hLLp://vour.klnacounLv.aov/almshlah/search.asp!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
8C!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!
! 100!percenL!of!sewer!llnes!lnspecLed!and!ln!aood!condlLlon!
! ÞercenLaae!of!planned!caplLal!pro[ecLs!relaLed!Lo!flood!manaaemenL!underwav!or!
compleLed.!
! MalnLaln!Class!2!sLaLus!"!Lhe!hlahesL!raLlna!for!a!counLv!ln!Lhe!naLlon!"!under!lLMA's!
CommunlLv!8aLlna!SvsLem!(C8S).!!ALLalnlna!a!Class!2!raLlna!would!alve!clLlzens!of!
unlncorporaLed!uekalb!CounLv!ellalblllLv!for!up!Lo!a!40!percenL!reducLlon!ln!annual!
flood!lnsurance!premlums,!whlch!saves!Lhe!averaae!pollcvholder!$410!annuallv.!
! WasLewaLer!8esource!8ecoverv:!8eclalmed!waLer!volumes!acLual!vs.!LaraeL,!l.e.!2008!
8esulLs:!274.2!Mllllon!Callons!(MC)/vear,!over!2008!1araeL:!260!MC/vr.!!
! lreshwaLer!PablLaL!Coal:!100!percenL!of!ma[or!lakes!and!sLreams!wlLhln!Lhe!ranae!of!
moderaLe!Lo!low!rlsk!of!waLer!quallLv!concern.!!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
8?!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
4=2!12!)345264!8<!!)3E:!)61!32732)4986!
!
/!FF!*-G!!1he!mlsslon!of!Lhe!Þarks!and!8ecreaLlon!ueparLmenL!ls!Lo!creaLe!and!connecL!
communlLles!Lhrouah!people,!parks,!and!proarams,!Lo!provlde!a!varleLv!of!lelsure!Llme!
servlces/acLlvlLles!and!promoLe!a!sLrona!sense!of!communlLv,!fosLer!prlde!and!afflrm!lndlvldual!
self"renewal,!Lo!provlde!recreaLlon!opporLunlLles!for!all!aaes,!from!pre"school!Lhrouah!senlor!
adulL,!and!for!Lhe!dlsabled!aL!parks!and!recreaLlon!cenLers,!Lo!manaae!and!malnLaln!Lhe!parks!
svsLem!and!lnfrasLrucLure,!Lhe!aolf!courses,!oLher!deparLmenLal!faclllLles,!and!all!publlc!arounds!
excludlna!rlahL"of"wav,!and!Lo!expand!Leen!camp!proarams!Lo!Lraln!ºendanaered"!vouLh!Lo!be!
leaders!and!counselors!for!chlldren!wlLh!dlsablllLles.!
-#$M*!#+%!H,0$,#2)"+!-$".$#(!/,*0$)12)"+!
1he!ueparLmenL!provldes!a!varleLv!of!proarams!and!servlces!Lhrouah!four!dlvlslons.!
8ecreaLlon!Servlces!provldes!proarams,!classes,!sporLs,!swlm!lessons,!dav!camps,!and!oLher!
evenLs.!Þarks!Servlces!provldes!malnLenance!and!envlronmenLal!sLewardshlp!Lo!parks,!oLher!
deparLmenLal!faclllLles,!and!all!publlc!arounds.!Þlannlna!and!uevelopmenL!manaaes!all!bond!
fund!and!caplLal!lmprovemenL!pro[ecLs,!plannlna,!markeLlna,!and!promoLlons.!AdmlnlsLraLlon!ls!
responslble!for!budaeL!and!flnance,!procuremenL,!pavroll,!safeLv/rlsk!manaaemenL,!and!
lnformaLlon!Lechnoloav.!!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
88!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!?>G!",(SF!,-I!Q'&(',1!*-!K'(L!&'F!J*+3,(!F*-
8:
!
uekalb! CwlnneLL! Cobb!
MonLaomerv,!
Marvland!
Þrlnce!
Ceorae's,!
Marvland!
Þark!creaLlon! Þark!creaLlon! Þark!creaLlon! AquaLlcs! Þark!creaLlon!
Þark!
malnLenance!
Þark!
malnLenance!
Þark!
malnLenance!
Camps,!Classes!&!
SporLs!
Þark!
malnLenance!
8ecreaLlon!
cenLers!
8ecreaLlon!
cenLers!
8ecreaLlon!
cenLers!
8ecreaLlon!
8ealons!&!
CommunlLv!
CenLers!
Summer!camps!
SkaLe!park! AquaLlcs!cenLer! Colf!course!
Senlor!AdulL!
Þroarams!
lesLlvals!
Þavlllons! ClLlzen!evenLs! ClLlzen!evenLs!
8ecreaLlon!
CuLreach!
volunLeer!
opporLunlLles!
1ennls!courLs! 1ennls!courLs! 1ennls!courLs! Senlor!CenLers!
Clvlc!
enaaaemenL!
Þlavarounds! Þlavarounds! Þlavarounds!
ManaaemenL!
Servlces!
CommunlLv!
ouLreach!
lnLramural!
aLhleLlcs!
lallen!heroes!
memorlal!
ArL!classes!and!
proarams!
Þlanned!Llfecvcle!
AsseL!
8eplacemenL!
CuLdoor!
classrooms!
Speclal!clLlzen!
evenLs/proarams!
ALhleLlcs!classes! ALhleLlcs!classes! Þark!creaLlon! AquaLlcs!
!
lnLramural!
aLhleLlc!
opporLunlLles!
lnLramural!
aLhleLlc!
opporLunlLles!
Þark!
malnLenance!
kavaklna/canoel
na!
!
?ouLh!aLhleLlc!
leaaues!
?ouLh!aLhleLlc!
leaaues!
PealLhv!cholces!
proaram!
lleld!Lrlps!
!
Senlor!proarams!
and!classes!
Senlor!proarams!
and!classes!
!
8ecreaLlon!
exploraLlons!
! Summer!camps! Summer!camps! !
Llve!anlmal!
demonsLraLlons!
!
CwlnneLL!Llfe!
proaram!aulde!
1herapeuLlc!
recreaLlon!
proarams!
! naLure!cenLer!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
38
!Servlces!Comparlson!1ables!do!noL!reflecL!all!servlces!provlded!bv!Lhe!deparLmenLs,!raLher,!Lhev!provlde!a!allmpse!of!some!
core!servlces.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
8A!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
3454!-#$M*!#+%!H,0$,#2)"+!!6%.,2
NE
!
8elow!ls!a!comparlson!of!uekalb's!2010!Þarks!and!8ecreaLlon!budaeL!and!our!
comparlson!counLles.!CwlnneLL's!budaeL!shows!Þarks!and!8ecreaLlon!rolled!up!lnLo!CommunlLv!
Servlces,!whlch!also!lncludes!LlecLlons!and!voLer!8ealsLraLlon,!LnvlronmenLal!and!PerlLaae!
CenLer,!PealLh!and!Puman!Servlces,!and!Lhe!CounLv!LxLenslon!Servlce.!1helr!budaeL!below!
reflecLs!$33,697,603!for!CaplLal!expenses!ln!2010!plus!$9,469,112!ln!Lhe Ceneral!lund!for!
operaLlons.!!!
!
H,$%'!?CG!",(SF!,-I!Q'&(',1!*-!6#I0'1!
CounLv! 8udaeL!
:";(83! <?A2=>E2CGAB!
CwlnneLL! $43,166,713!
Cobb! $20,906,473!
MonLaomerv,!Mu! $30,810,740!
*!Approved!2010!budaeL!as!of!2/23/2010!
!
=#>"$!?"#;*!&"$!3454!
! 1o!ensure!Lhe!hlahesL!level!of!malnLenance,!safeLv,!and!securlLv!LhrouahouL!Lhe!park!
svsLem!
! 1o!provlde!dlverse!proarams!and!servlces!aL!an!opLlmal!level!for!all!clLlzens!
! 1o!maxlmlze!resources!bv!fosLerlna!collaboraLlons!and!sLraLealc!alllances!and!
parLnershlps!
-#$M*!#+%!H,0$,#2)"+!82#&&)+.!9,:,;*
74
!
8elow!ls!a!comparlson!of!uekalb's!Þarks!and!8ecreaLlon!sLafflna!levels!and!comparlson!
counLles.!!
!
H,$%'!??G!",(SF!,-I!Q'&(',1!*-!K1,))!-0!M'L'%F!
CounLv! lunded!ÞoslLlons!
AuLhorlzed!ÞeopleSofL!ÞoslLlons!
as!of!!anuarv!2010!
!
:";(83! ?AAB ?>@
Cobb! 196
CwlnneLL! 186
MonLaomerv,!Mu! 139
*lunded!poslLlon!ln!2010!budaeL.!Approved!on!2/23/2010.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
39
!8udaeL!flaures!for!all!comparlson!counLles!are!Laken!from!Lhelr!2010!budaeL!documenLs,!wlLh!Lhe!excepLlon!of!Wavne!
CounLv,!Ml.!!When!referenced,!Lhe!mosL!recenL!daLa!for!Wavne,!Ml!was!from!Lhe!2008"2009!budaeL!book.!
40
!SLafflna!levels!for!uekalb!CounLv!provlded!bv!Lhe!P8!deparLmenL!and!from!Lhe!approved!2010!uekalb!CounLv!budaeL!as!of!
2/23/2010.!SLafflna!levels!for!Mu!and!Ml!comparlson!counLles!are!Laken!from!counLv!webslLes,!counLv!documenLs,!or!
consulLaLlon!and!are!from!Lhe!2009"2010,!wlLh!Lhe!excepLlon!of!Wavne,!Ml!whose!laLesL!avallable!lnformaLlon!!ls!from!2008.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
8D!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
G+&"$(#2)"+!H,;#2):,!2"!'"6+2I!82#&&)+.!9,:,;*!
! Cobb!CounLv!has!196!full"Llme!emplovees!and!437!parL"Llme!(seasonal)!emplovees!ln!
Lhelr!2010!budaeL.!
! lCMA!SLandard!for!counLles!>100,000:!0.83!full"Llme!emplovees!per!1,000!populaLlon.!
=,#*6$,*!"&!8600,**!
! 8ecreaLlon!CenLers!ÞarLlclpanLs!Served:!173,000!esLlmaLed!for!2009,!178,000!pro[ecLed!
for!2010!
! uekalb!Þarks!laclllLles!1oLal!Acreaae:!6,700!esLlmaLed!for!2009!and!no!pro[ecLed!chanae!
for!2010!
! uekalb!Þarks!laclllLles!Acres!MalnLalned:!3,023!esLlmaLed!for!2009!and!3081!pro[ecLed!
for!2010!
! ?ouLh!served!bv!sporLs!and!aLhleLlcs:!167,000!esLlmaLed!for!2009!and!173,000!pro[ecLed!
for!2010.!
!
ln!comparlson,!MonLaomerv,!Mu!lncludes:!1oLal!number!of!repeaL!parLlclpanLs!ln!
recreaLlon!proarammlna,!percenLaae!of!vouLh!realsLered!ln!vouLh!developmenL!proarams,!and!
percenLaae!of!cusLomers!who!reporL!Lhev!are!saLlsfled!on!parks!and!recreaLlon!survevs.!CLher!
measures!of!success!reporLed!bv!klna!CounLv,!WA!lnclude:!
!
! ÞercenLaae!of!counLv!resldenLs!llvlna!wlLhln!1.3!mlles!of!a!counLv!park!compared!Lo!
LaraeL.!
! ConservaLlon!of!8esource!Lands:!!number!of!ÞrlvaLelv"owned!rural!acres!wlLh!
sLewardshlp!plans!or!enrolled!ln!hablLaL!conservaLlon!proarams.!1hls!lncludes!properLles!
wlLh!farm,!foresL!or!rural!sLewardshlp!plans!and!properLles!enrolled!ln!Lhe!Þubllc!8eneflL!
8aLlna!SvsLem,!1lmber!Land,!loresL!and!AarlculLure,!or!oLher!CurrenL!use!1axaLlon!
proarams.!Measure!AcLual!vs.!Coal.!
! ConservaLlon!of!8esource!Lands:!number!of!publlclv"owned!rural!acres!wlLh!
sLewardshlp!plans,!vs.!aoal.!
!
AddlLlonallv,!lCMA!lncludes!averaae!clLlzen!overall!saLlsfacLlon!raLlna!of!Þarks!&!
8ecreaLlon!of!ºaood"!or!beLLer!ln!counLles!wlLh!populaLlons!over!100,000:!79!percenL.!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
8;!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
4=2!12!)345264!8<!<96)672!!
!
/!FF!*-G!!1o!dlrecL!Lhe!flnanclal!affalrs!of!Lhe!counLv!bv!1)!provldlna!advlce!Lo!Lhe!CLC!
and!8oard!of!Commlssloners!on!flscal!maLLers!and!2)!provldlna!Llmelv!and!accuraLe!lnformaLlon!
Lo!clLlzens!elecLed!offlclals,!bondholders,!cusLomers,!and!emplovees
41
!
J)+#+0,!-$".$#(!/,*0$)12)"+!
1he!llnance!ueparLmenL,!under!Lhe!dlrecLlon!of!Lhe!llnance!dlrecLor,!ls!responslble!for!
Lhe!overall!admlnlsLraLlon!of!Lhe!flscal!affalrs!of!uekalb!CounLv!and!dlrecLs!Lhe!acLlvlLles!of!Lhe!
8udaeL!and!CranLs!ulvlslon,!1reasurv!and!AccounLlna!Servlces!ulvlslon,!ulvlslon!of!lnLernal!
AudlL!and!Llcenslna,!and!Lhe!ulvlslon!of!8lsk!ManaaemenL!and!Lmplovee!Servlces.!
!
!
!
41
!Mlsslon!SLaLemenLs!and!Þroaram!uescrlpLlons!are!Laken!from!Lhe!2010!uekalb!CounLv!LxecuLlve!8udaeL!8ecommendaLlons,!
and!Lhls!same!source!wlll!be!used!for!all!deparLmenLal!secLlons,!excepL!where!oLherwlse!noLed.!
Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
8E!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
!
H,$%'!?8G!P!-,-&'!T'3,(1+'-1!K'(L!&'F!J*+3,(!F*-
A?
!
uekalb! CwlnneLL! Cobb!
MonLaomerv,!
Marvland!
Þrlnce!
Ceorae's,!
Marvland!
8udaeLlna! 8udaeLlna! 8udaeLlna! ! !
AccounLs!
Þavable!
AccounLs!
Þavable!
AccounLs!
Þavable!
AccounLs!
Þavable!
AccounLs!
Þavable!
Ceneral!
AccounLlna!
! Ceneral!
AccounLlna!
Ceneral!
AccounLlna!
Ceneral!
AccounLlna!
8evenue!
CollecLlons**!
8evenue!
CollecLlons!
!
8evenue!
CollecLlons!
8evenue!
CollecLlons!
Þavroll! ! Þavroll! Þavroll! !
Þenslon!&!
8eneflLs!
AdmlnlsLraLlon!
! ! ! !
Worker's!
CompensaLlon!
! ! ! !
CusLomer!Servlce! ! ! ! !
CranLs! CranLs! CranLs! ! !
uebL!and!Cash!
ManaaemenL!
!
uebL!and!Cash!
ManaaemenL!
uebL!and!Cash!
ManaaemenL!
uebL!and!Cash!
ManaaemenL!
8lsk!
ManaaemenL!
and!SafeLv!
8lsk!
ManaaemenL!
and!SafeLv!
8lsk!
ManaaemenL!
and!SafeLv!
8lsk!
ManaaemenL!
and!SafeLv!
8lsk!
ManaaemenL!
and!SafeLv!
CaplLal!asseL!
ManaaemenL!
!
lnvesLmenL!
ManaaemenL!
!
lnvesLmenL!
ManaaemenL!
8ank!
reconclllaLlon!
!
8ank!
reconclllaLlon!
! !
! 1ax!AssessmenL! ! 1ax!CperaLlons! !
llnanclal!8eporLs! ! llnanclal!8eporLs! ! llnanclal!8eporLs!
8uslness!
llcenslna!
8uslness!
llcenslna!
! ! !
AudlL!and!
CverslahL!
! ! !
AudlL!and!
CverslahL!
!
Lconomlc!
analvsls!
! ! !
!
Lconomlc!
developmenL/!
Puu!
! ! !
! ÞrocuremenL! ! ! !
! ! ! l.1.! !
! ! ! Leaal!Servlces! !
8ecords!
ManaaemenL!
! ! ! !
**!lncludes!WaLer!and!Sewer!bllllna,!as!well!as!SanlLaLlon!bllllna,!whlch!are!noL!performed!bv!Lhe!
llnance!ueparLmenL!ln!Lhe!comparlson!counLles.!!1hese!are!performed!bv!Lhe!WaLer!AuLhorlLv!ln!
CwlnneLL!and!Cobb,!and!bv!Lhe!WashlnaLon!Suburban!SanlLaLlon!Commlsslon!ln!MonLaomerv!and!
Þrlnce!Ceorae's,!Mu.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
42
!Servlces!Comparlson!1ables!do!noL!reflecL!all!servlces!provlded!bv!Lhe!deparLmenLs,!raLher,!Lhev!provlde!a!allmpse!of!some!
core!servlces.!
Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
8:!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
!
3454!J)+#+0,!!6%.,2
7N
!
8elow!ls!a!comparlson!of!uekalb's!2010!llnance!ueparLmenL!budaeL!and!our!
comparlson!counLles.!A!couple!of!lmporLanL!noLes:!CwlnneLL!CounLv's!llnanclal!Servlces!budaeL!
lncludes!Puu.!Þrlnce!Ceorae's,!Mu's!budaeL!ls!down!13.9!percenL!from!lasL!vear,!and!
MonLaomerv,!Mu's!llnance!deparLmenL!lncludes!lnformaLlon!1echnoloav!ln!Lhelr!budaeL.!
!
H,$%'!?AG!P!-,-&'!6#I0'1!
CounLv! 8udaeL!
:";(83! <?=2D==2?CCB!
CwlnneLL! $11,062,890!
Cobb! $3,122,129!
Þrlnce!Ceorae's,!Mu! $4,084,200!
MonLaomerv,!Mu! $38,423,630!
Q!1hls!lncludes!bllllna!for!waLer!and!sanlLaLlon,!whlch!ls!noL!housed!ln!llnance!ln!
Lhe!comparlson!counLles.!
!
!
J)+#+0,!82#&&)+.!9,:,;*
77
!
!
8elow!ls!a!comparlson!of!uekalb's!llnance!sLafflna!levels!and!comparlson!counLles.!!
!
H,$%'!?DG!P!-,-&'!K1,))!-0!M'L'%F!
CounLv!
lunded!ÞoslLlons! AuLhorlzed!ÞeopleSofL!ÞoslLlons!
as!of!!anuarv!2010!
:";(83! ?FGB ?>D
Cobb! 47
CwlnneLL! 110
MonLaomerv,!Mu! 129
Þrlnce!Ceorae's,!Mu! 74
Wavne!CounLv,!Ml! 92
*lunded!poslLlons!ln!2010!budaeL!approved!on!2/23/2010.!!lncludes!poslLlons!for!waLer!and!sanlLaLlon!bllllna,!
whlch!are!noL!housed!ln!llnance!ln!Lhe!comparlson!counLles.!
!
G+&"$(#2)"+!H,;#2):,!2"!'"6+2I!82#&&)+.!9,:,;*!
! Cobb!CounLv!has!43!full"Llme!emplovees!and!4!parL"Llme!emplovees!ln!Lhelr!2010!
budaeL.!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
43
8udaeL!flaures!for!all!comparlson!counLles!are!Laken!from!Lhelr!2010!budaeL!documenLs,!wlLh!Lhe!excepLlon!of!Wavne!CounLv,!
Ml.!!When!referenced,!Lhe!mosL!recenL!daLa!for!Wavne,!Ml!was!from!Lhe!2008"2009!budaeL!book.!
44
!SLafflna!levels!for!uekalb!CounLv!provlded!bv!Lhe!P8!deparLmenL!and!from!Lhe!approved!2010!uekalb!CounLv!budaeL!as!of!
2/23/2010.!SLafflna!levels!for!Mu!and!Ml!comparlson!counLles!are!Laken!from!counLv!webslLes,!counLv!documenLs,!or!
consulLaLlon!and!are!from!Lhe!2009"2010,!wlLh!Lhe!excepLlon!of!Wavne,!Ml!whose!laLesL!avallable!lnformaLlon!!ls!from!2008.!
! Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
! CwlnneLL!CounLv!has!108!full"Llme!emplovees!and!2!parL"Llme!emplovees.!
! Þrlnce!Ceorae's!CounLv!Marvland!has!74!emplovees!for!2010!whlch!ls!a!reducLlon!of!2!
from!2009.!
! Wavne!CounLv!Mlchlaan!has!92!emplovees!whlch!lnclude!42!Supervlsors/!Manaaers/!
Þrofesslonals.!
=#>"$!?"#;*!&"$!3454!
CvL8ALL!
! 1o!provlde!Llmelv!lnformaLlon!and!reporLlna!Lo!Lhe!CLC,!Lhe!8oard!of!Commlssloners,!
and!Lhe!publlc!
! 1o!malnLaln!Lhe!hlahlv!saLlsfacLorv!bond!raLlnas!
18LASu8?!Anu!ACCCun1lnC!SL8vlCLS!
! 1o!maxlmlze!Lhe!use!of!Lhe!Cracle!flnanclal!packaae!
! 1o!blll!everv!waLer!&!sewer!servlce,!commerclal!sanlLaLlon,!and!mlsc!accounLs!
accuraLelv!and!Llmelv!
! 1o!maxlmlze!collecLlon!raLes!for!all!bllllnas!
! AccuraLe!and!Llmelv!reporLlna!and!monLh!closlnas!
! Lxpanded!lnformaLlon!access!Lo!deparLmenLs,!allowlna!more!lndependence!
! Þerform!compleLe!monLhlv!reconclllaLlons!
llnAnCL!
! ldenLlfv!wasLe!of!counLv!resources!
! 1o!ldenLlfv!and!lnvesLlaaLe!fraudulenL!LransacLlons!ln!CounLv!operaLlons!
C1PL8!CCALS!
! 1o!conLlnue!Lo!reflne!Lhe!lmplemenLaLlon!of!Lhe!Cracle!Þubllc!SecLor!8udaeLlna,!Þro[ecLs!
and!CranLs!and!Lhe!CranL!Þroposal!Modules!
! 1o!prepare!summarv!reporLs!LhaL!capLure!expendlLures,!encumbrances!and!revenues!
for!all!counLv!funds!
! 1o!prepare!Lhe!annual!budaeL!documenL!and!submlL!Lhe!documenL!Lo!Lhe!ClCA's!
ulsLlnaulshed!8udaeL!ÞresenLaLlon!Award!Þroaram!for!revlew!
! 1o!relnlLlaLe!and!expand!Lhe!CounLv's!8uslness!Llcense!lnspecLlon!Þroaram!
! 1o!lmprove!compllance!and!Llmellness!of!collecLlons!relaLlve!Lo!renewal!fees!due!from!
commerclallv!locaLed!buslnesses!and!mlxed!drlnk!exclse!Laxes!due!from!buslnesses!wlLh!
consumpLlon"on"premlse!(CCÞ)!operaLlons!
! 1o!flnallze!Lhe!converslon!of!Lhe!mlcroaraphlcs!secLlon!Lo!a!fullv!operaLlonal!lmaalna!
cenLer!
! 1o!lmplemenL!lmaalna!for!some!CounLv's!deparLmenLs!such!as!SLaLe!CourL,!llnance,!and!
Lhe!ulsLrlcL!ALLornev's!Cfflce!
=,#*6$,*!"&!8600,**!
18LASu8?!Anu!ACCCun1lnC!SL8vlCLS!
! ÞercenLaae!of!meLers!read!on!Llme!
! ÞercenLaae!of!audlL/bllllna!lssues!resolved!wlLhln!48!hours!
! CollecLlon!raLe!for!waLer!and!sewer!bllllnas!
! CollecLlon!raLe!for!commerclal!sanlLaLlon!bllllnas!
!
89!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
! Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
llnAnCL!
! number!of!audlLs!conducLed!(LsLlmaLed!2,000!achleved!for!2009,!pro[ecLed!2,300!
pro[ecLed!for!2010)!
! Man!hours/davs!Lo!conducL!audlLs!
! 8uslness!Llcense!8evenue!($10.8M!esLlmaLed!for!2009,!$9.3M!pro[ecLed!for!2010)!
! 8udaeLs!MonlLored!(mllllons)!($1,177!esLlmaLed!achleved!2009,!$1,200!pro[ecLed!for!
2010)!
!
Measures!of!success!used!bv!MonLaomerv,!Mu!lnclude!revenue!forecasLlna!(mean!absoluLe!
percenL!error),!number!of!seconds!Lo!answer!a!call,!bond!lnLeresL!raLe,!and!counLv's!lnvesLmenL!
reLurns.!Þrlnce!Ceorae's,!Mu!uses!percenLaae!of!real!properLv!revenue!collecLed,!percenLaae!of!
all!counLv!obllaaLlons!pald!on!Llme,!percenLaae!of!accounLs!noL!requlrlna!vear"end!ad[usLmenLs,!
and!oLhers.!AddlLlonal!measures!used!bv!klna!CounLv,!WA!lnclude:!
!
! AmounL!of!monev!vear"over"vear!or!measured!aaalnsL!a!aoal!sLandard,!kepL!ln!an!
undeslanaLed!fund!Lo!cover!emeraencles.!Measure!also!aaalnsL!anv!debL!obllaaLlons,!
Laklna!lnLo!accounL!currenL!evenLs!LhaL!mav!affecL!shorL"Lerm!balances!lf!Lhe!lona"Lerm!
acLlon!plan!ls!sound.!
! SLandard!&!Þoor's!(or!oLher)!bond!raLlna.!
!
A>!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
! Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
AC!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
4=2!12!)345264!8<!!C)6696F!)61!12@2C8!5264!!
!
/!FF!*-G!!1he!mlsslon!of!uekalb!CounLv's!ueparLmenL!of!Þlannlna!and!uevelopmenL!ls!
Lo!coordlnaLe!Lhe!counLv's!sLraLealc!plannlna!and!land!developmenL!wlLh!lLs!varlous!
sLakeholders!Lo!faclllLaLe!lona!Lerm!plannlna!and!developmenL!pollcles,!and!Lo!preserve!Lhe!
counLv's!naLural!and!bullL!envlronmenL!bv!reaulaLlna!zonlna,!land!use!amendmenLs,!land!
developmenL!acLlvlLles,!permlLLlna,!lnspecLlons!and!enforclna!counLv!codes!Lo!promoLe!Lhe!
healLh,!safeLv,!and!welfare!of!Lhe!clLlzens!of!uekalb!CounLv.
43
!
-;#++)+.!#+%!/,:,;"1(,+2!-$".$#(!/,*0$)12)"+!
1he!Þlannlna!and!uevelopmenL!ueparLmenL!comprlses!Lhree!maln!dlvlslons:!
AdmlnlsLraLlon,!Þlannlna!Servlces,!and!Land!uevelopmenL!Servlces.!1he!AdmlnlsLraLlve!ulvlslon!
supporLs!overall!deparLmenL!proarams!and!servlces!and!advlses!Lhe!CLC,!8oard!of!
Commlssloners,!and!oLher!deparLmenLs!ln!response!Lo!lnqulrles!and!speclal!pro[ecL!
asslanmenLs.!1he!Þlannlna!Servlces!ulvlslon!ls!comprlsed!of!Lwo!secLlons:!SLraLealc!Þlannlna!
and!CurrenL!Þlannlna.!1he!SLraLealc!Þlannlna!SecLlon!ls!responslble!for!pollcv!recommendaLlons!
and!proarams!Lo!aulde!Lhe!counLv's!arowLh,!lncludlna!preparaLlon!of!Lhe!counLv's!
Comprehenslve!Þlan!and!coordlnaLlon!wlLh!varlous!sLaLe,!federal,!realonal,!and!local!aaencles!
Lo!arLlculaLe!Lhe!LransporLaLlon!needs!of!Lhe!counLv.!1he!currenL!Þlannlna!SecLlon!has!four!
areas!of!responslblllLles:!Zonlna,!Subdlvlslon!and!Land!uevelopmenL,!PlsLorlc!ÞreservaLlon,!
urban!ueslan!and!Cverlav!ulsLrlcLs.!1hese!also!lnclude!maklna!recommendaLlons!for!speclal!
land!use!permlLs,!rezonlna,!LexL!amendmenLs,!varlances,!plaL!revlews,!hlsLorlc!preservaLlon!
deslanaLlons!Lhrouah!publlc!hearlnas!Lo!Lhe!8oard!of!Commlssloners,!Þlannlna!Commlsslon,!
Zonlna!8oard!of!Appeals!and!PlsLorlc!ÞreservaLlon!Commlsslon.!Land!uevelopmenL!Servlces!ls!
comprlsed!of!four!secLlons:!LnvlronmenLal,!Land!uevelopmenL,!Þlans!8evlew!and!ÞermlLs,!and!
lnspecLlons.!1hese!four!secLlons!are!responslble!for!land!developmenL!plans!revlew,!permlLs!
and!lnspecLlons,!Lree!ordlnance!and!sllL!and!eroslon!conLrol!plans!revlew!and!lnspecLlons,!
sLrucLural!plans!revlew!and!lnspecLlons,!lssuance!of!bulldlna,!plumblna,!mechanlcal,!elecLrlcal,!
slan,!sewer!Lap,!and!home!occupaLlon!permlLs,!lssuance!of!cerLlflcaLe!of!occupancv!or!
compleLeness!and!zonlna!approval!of!buslness!llcense!appllcaLlons.!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
43
!Mlsslon!sLaLemenLs!and!proaram!descrlpLlons!are!Laken!from!Lhe!2010!uekalb!CounLv!LxecuLlve!8udaeL!8ecommendaLlons,!
and!Lhls!same!source!wlll!be!used!for!all!deparLmenLal!secLlons,!excepL!where!oLherwlse!noLed.!
! Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
A?!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!?;G!"%,--!-0!,-I!T'L'%*3+'-1!K'(L!&'F!J*+3,(!F*-
A;
!
!
uekalb! CwlnneLL! Cobb!
MonLaomerv,!
Marvland!
(ÞermlLs!uepL.)!
Þrlnce!
Ceorae's,!
Marvland*!
Þlannlna! Þlannlna! Þlannlna! Þlannlna!
! ÞermlL!revlew! ÞermlL!revlew! ÞermlL!revlew!
Zonlna! Zonlna! Zonlna! !
LnvlronmenLal!plan!
revlew!&!lnspecLlon!
SlLe!plan!approval!and!
revlew!
!
SlLe!plan!approval!
and!revlew!
SLrucLural!lnspecLlons! !
uevelopmenL!and!
lnspecLlons!
Land!uevelopmenL!
lnspecLlons!
1ransporLaLlon!
plannlna!
! ! !
PlsLorlc!preservaLlon! ! ! !
CommunlLv!councll!
and!publlc!
lnformaLlon!
! ! !
!
uevelopmenL!
reaulaLlon!
! !
! !
PlsLorlc!
preservaLlon!
!
! !
Lroslon!and!
sedlmenL!conLrol!
measures!and!plans!
!
! ! 8uslness!llcenslna! !
! ! ! AdmlnlsLraLlon!
*no!comparable!deparLmenL!daLa!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
46
Servlces!comparlson!Lables!do!noL!reflecL!all!servlces!provlded!bv!Lhe!deparLmenLs,!raLher,!Lhev!provlde!a!allmpse!of!some!
core!servlces.!
! Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
A8!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
3454!-;#++)+.!#+%!/,:,;"1(,+2!!6%.,2!
8elow!ls!a!comparlson!of!uekalb's!2010!Þlannlna!and!uevelopmenL!budaeL!and!our!
comparlson!counLles.!A!couple!of!lmporLanL!noLes:!Cobb!CounLv's!budaeL!has!an!addlLlonal!
$3,729,791!llsLed!separaLelv!under!uevelopmenL!and!lnspecLlon.!CwlnneLL!CounLv's!budaeL!ls!a!
13.1!percenL!decrease!from!Lhelr!2009!acLual!budaeL.!
!
H,$%'!?EG!"%,--!-0!,-I!T'L'%*3+'-1!6#I0'1!
CounLv! 8udaeL!
:";(83! <D2GEC2D=@B!
CwlnneLL! $6,833,943!
Cobb! $733,379!
MonLaomerv,!Mu!
(ÞermlLs!uepL.)! $27,067,180!
*!Approved!2010!budaeL!as!of!2/23/2010!
3454!G+&"$(#2)"+!H,;#2):,!2"!H,R6,*2,%!!6%.,2!
AcLlons!have!been!Laken!Lo!ouLsource!Lhe!developmenL!funcLlon!of!plannlna!and!
developmenL.!
-;#++)+.!#+%!/,:,;"1(,+2!82#&&)+.!9,:,;*
7S
!
8elow!ls!a!comparlson!of!uekalb's!Þlannlna!and!uevelopmenL!sLafflna!levels!and!
comparlson!counLles.!!
H,$%'!?:G!"%,--!-0!,-I!T'L'%*3+'-1!K1,))!-0!M'L'%F
A:
!
CounLv!
lunded!ÞoslLlons! AuLhorlzed!ÞeopleSofL!ÞoslLlons!
as!of!!anuarv!2010!
:";(83! =>B FG
Cobb! 110
CwlnneLL! 73
MonLaomerv,!Mu! 197
*lunded!poslLlon!ln!2010!budaeL.!Approved!on!2/23/2010!
!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
47
!8udaeL!flaures!for!all!comparlson!counLles!are!Laken!from!Lhelr!2010!budaeL!documenLs,!wlLh!Lhe!excepLlon!of!Wavne!
CounLv,!Ml.!!When!referenced,!Lhe!mosL!recenL!daLa!for!Wavne,!Ml!was!from!Lhe!2008"2009!budaeL!book.!
48
!SLafflna!levels!for!uekalb!CounLv!provlded!bv!Lhe!P8!deparLmenL!and!from!Lhe!approved!2010!uekalb!CounLv!budaeL!as!of!
2/23/2010.!SLafflna!levels!for!Mu!and!Ml!comparlson!counLles!are!Laken!from!counLv!webslLes,!counLv!documenLs,!or!
consulLaLlon!and!are!from!Lhe!2009"2010,!wlLh!Lhe!excepLlon!of!Wavne,!Ml!whose!laLesL!avallable!lnformaLlon!!ls!from!2008.!
! Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
G+&"$(#2)"+!H,;#2):,!2"!'"6+2I!82#&&)+.!9,:,;*!
! Cobb!CounLv!has!110!poslLlons!ln!Lhelr!2010!budaeL,!whlch!are!spllL!amona!CommunlLv!
uevelopmenL,!Þlannlna,!and!uevelopmenL!and!Code!LnforcemenL!Cfflcers.!
! CwlnneLL!CounLv!has!73!poslLlons,!28!of!whlch!are!supervlsors!or!manaaers.!
=#>"$!?"#;*!J"$!3454!
! 1o!updaLe!and!adopL!Lhe!comprehenslve!1ransporLaLlon!Þlan!
! 1o!presenL!Lhe!Zonlna!Code!rewrlLe!Lo!Lhe!8oard!of!Commlssloners!for!adopLlon!
! 1o!reduce!bulldlna!permlL!processlna!Llme!and!malnLaln!Lhe!Lurnaround!Llme!ln!land!
developmenL!appllcaLlon!processlna!
=,#*6$,*!"&!8600,**!
CurrenLlv!uekalb's!Þlannlna!and!uevelopmenL!deparLmenL!Lracks!several!lLems,!such!as!
number!of!comprehenslve!plans,!land!use!reporLs,!numbers!of!varlous!klnds!of!meeLlnas,!
number!of!award!and!aranL!appllcaLlons,!and!Lhe!llke.!CLher!success!measures!are!noL!
reporLed.!Some!measures!recommended!bv!uekalb's!8oard!of!Commlssloners!Cfflce!are!user!
and!clLlzen!saLlsfacLlon,!percenLaae!of!admlnlsLraLlve!declslons!appealed!and!upheld!upon!
appeal,!lenaLh!of!Llme!lL!Lakes!Lo!lssue!varlous!klnds!of!permlLs,!and!oLhers.!klna!CounLv,!WA!
also!uses!number!of!Small!8uslness!ConLracLs!awarded!vear"over"vear!(Lo!allow!small!local!
buslnesses!a!falr!shoL!aL!compeLlna!for!aovernmenL!conLracLs),!and!lncrease!ln!Lhe!number!of!
loLs"per"acre!vear"over"vear!(Lo!use!acreaae!ln!developmenL!more!efflclenLlv!and!lssulna!a!
correspondlnalv!lncreaslna!number!of!permlLs!for!developmenL).!
AA!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
! Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
AD!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
4=2!12!)345264!8<!27868597!12@2C8!5264!!
!
/!FF!*-G!1he!Cfflce!of!Lconomlc!uevelopmenL!(CLu)!aaaresslvelv!markeLs!uekalb!
CounLv.!1he!CLu!parLners!Lo!creaLe!quallLv![obs,!lnvesLmenLs,!and!expand!Lhe!commerclal!Lax!
base!bv!supporLlna!balanced!arowLh.!LCu!offers!uekalb!economlc!sLraLeales!for!each!poLenLlal!
arowLh!area!wlLh!a!speclal!focus!on!redevelopmenL!counLvwlde.
49
!
@0"+"()0!/,:,;"1(,+2!-$".$#(!/,*0$)12)"+!
1he!Cfflce!of!Lconomlc!uevelopmenL!(CLu)!compleLes!deLalled!lndusLrv!assessmenLs,!
LaraeLs!lndusLrv!Lvpes,!recrulLs!new!buslness,!reLalns!exlsLlna!buslness,!and!bullds!coallLlons!Lo!
sLrenaLhen!Lhe!economv!of!uekalb!CounLv.!1he!ueparLmenL!complles!deLalled!research!sLudles!
and!conducLs!Lours!and!presenLaLlons!abouL!Lhe!lnvesLmenL!opporLunlLles!ln!Lhe!counLv.!1he!
Cfflce!of!Lconomlc!uevelopmenL!also!deslans!and!lmplemenLs!Lools!and!lncenLlves!whlle!
recommendlna!pollcles!Lo!beneflL!buslness!expanslon!and!success!ln!uekalb!CounLv.!1he!core!
of!recrulLmenL!and!reLenLlon!acLlvlLv!ls!based!on!lnLernaLlonal!buslness!Lrends.!
!
49
!Mlsslon!sLaLemenLs!and!proaram!descrlpLlons!are!Laken!from!Lhe!2010!uekalb!CounLv!LxecuLlve!8udaeL!8ecommendaLlons,!
and!Lhls!same!source!wlll!be!used!for!all!deparLmenLal!secLlons,!excepL!where!oLherwlse!noLed.!
Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
A;!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
!
H,$%'!?9G!O&*-*+!&!T'L'%*3+'-1!K'(L!&'F!J*+3,(!F*-
D>
!
uekalb! CwlnneLL! Cobb!
MonLaomerv,!
Marvland!
Þrlnce!
Ceorae's,!
Marvland!
Workforce!
Lralnlna!and!
developmenL!
proarams!
Chamber!of!
Commerce!
uevelopmenL!
lncenLlve!
proarams!
MarkeLlna!and!
8uslness!
uevelopmenL!
8enLal!AsslsLance!
1ucker!mlxed!use!
slLe!developmenL!
Small!buslness!
developmenL!
uemoaraphlc!and!
map!lnformaLlon!
8uslness!
LmpowermenL!
Pomeownershlp!
AsslsLance!
uemoaraphlc!
research!
!
lnnovaLlon!
CrescenL!llfe!
sclence!proaram!
Workforce!
Servlces!
AdmlnlsLer!
CommunlLv!
uevelopmenL!
8lock!CranL!
Llfe!sclence!
lnlLlaLlve!
! !
AarlculLural!
Servlces!
!
uevelopmenL!
lncenLlve!
proarams!and!
admlnlsLraLlon!
! !
llnance,!
AdmlnlsLraLlon!
and!Speclal!
Þro[ecLs!
!
1ourlsm! ! !
Cfflce!of!Lhe!
ulrecLor!
!
SlLe!selecLlon!help!
for!small!buslness!
! ! CranL!lnformaLlon! !
! ! !
Small!buslness!
counsellna!
!
! ! !
Þubllc!use!small!
buslness!
conference!cenLer!
!
! ! !
MlnorlLv!buslness!
ouLreach!
!
! ! !
ÞermlLLlna!
servlces!
!
! ! ! Llcenslna!servlces! !
! ! !
Creen!
developmenL!
lnlLlaLlve!
!
! ! !
8losclences!
Laskforce!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
30
Servlces!Comparlson!1ables!do!noL!reflecL!all!servlces!provlded!bv!Lhe!deparLmenLs,!raLher,!Lhev!provlde!a!allmpse!of!some!
core!servlces.!
Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
AE!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
!
3454!@0"+"()0!/,:,;"1(,+2!!6%.,2
<5
!
8elow!ls!a!comparlson!of!uekalb's!2010!Lconomlc!uevelopmenL!budaeL!and!our!comparlson!
counLles.!A!couple!of!lmporLanL!noLes:!!Cobb!CounLv's!budaeL!ls!3.89!percenL!down!from!lasL!
vear.!Þrlnce!Ceorae's,!Mu!puLs!Lhls!budaeL!under!Pouslna!and!CommunlLv!uevelopmenL,!and!
$79,362,300!of!Lhelr!budaeL!comes!from!a!federal!CommunlLv!uevelopmenL!8lock!CranL.!
!
H,$%'!8>G!O&*-*+!&!T'L'%*3+'-1!6#I0'1!
CounLv! 8udaeL!
:";(83! <?2EAG2E>=B!
CwlnneLL! $464,229**!
Cobb! $338,891!
Þrlnce!Ceorae's,!Mu! $81,733,200!
MonLaomerv,!Mu! $11,697,370!
*!Approved!2010!budaeL!as!of!2/23/2010!
**Lconomlc!uevelopmenL!ls!a!now!a!parL!of!Þlannlna!and!uevelopmenL!ln!CwlnneLL!CounLv!
!
!
@0"+"()0!/,:,;"1(,+2!82#&&)+.!9,:,;*
<3
!
8elow!ls!a!comparlson!of!uekalb's!Lconomlc!uevelopmenL!sLafflna!levels!and!
comparlson!counLles.!!
!
H,$%'!8CG!O&*-*+!&!T'L'%*3+'-1!K1,))!-0!M'L'%F!
CounLv!
lunded!ÞoslLlons! AuLhorlzed!ÞeopleSofL!ÞoslLlons!
as!of!!anuarv!2010!
:";(83! >B ??
Cobb
33
!
CwlnneLL! 3
MonLaomerv,!Mu! 39
Þrlnce!Ceorae's,!Mu! 148
Wavne!CounLv,!Ml! 36
*lunded!poslLlon!ln!2010!budaeL.!Approved!on!2/23/2010!
!
=#>"$!?"#;*!&"$!3454!
! 1o!parLner!Lo!creaLe!1,300!new![obs,!Lo!reLaln!300![obs,!and!Lo!secure!$300!mllllon!
dollars!ln!new!lnvesLmenLs!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
31
!8udaeL!flaures!for!all!comparlson!counLles!are!Laken!from!Lhelr!2010!budaeL!documenLs,!wlLh!Lhe!excepLlon!of!Wavne!
CounLv,!Ml.!!When!referenced,!Lhe!mosL!recenL!daLa!for!Wavne,!Ml!was!from!Lhe!2008"2009!budaeL!book.!
32
!SLafflna!levels!for!uekalb!CounLv!provlded!bv!Lhe!P8!deparLmenL!and!from!Lhe!approved!2010!uekalb!CounLv!budaeL!as!of!
2/23/2010.!!SLafflna!levels!for!Mu!and!Ml!comparlson!counLles!are!Laken!from!counLv!webslLes,!counLv!documenLs,!or!
consulLaLlon!and!are!from!Lhe!2009"2010,!wlLh!Lhe!excepLlon!of!Wavne,!Ml!whose!laLesL!avallable!lnformaLlon!!ls!from!2008.!
33
!lour!poslLlons!locaLed!and!lncluded!ln!Lhe!CLC's!Cfflce.!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
A:!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
! 1o!develop!and!lmplemenL!Lhe!fourLh!vear!of!Lhe!uesLlnaLlon!8eLall!uekalb!lnlLlaLlve!as!
a!sLraLealc!markeLlna!plan!Lo!encouraae!new!buslness!aLLracLlon!and!developmenL!
! ConLlnue!Lo!parLner!wlLh!realonal!economlc!developmenL!leaders!ln!malnLalnlna!Lhe!
2010!8lo/Llfe!Sclence!lnlLlaLlve!as!a!wav!Lo!furLher!markeL!Lhe!meLro!realon!
! 1o!conLlnue!Lo!develop!and!lmplemenL!Lhe!lnLernaLlonal!8uslness!8ecrulLmenL!lnlLlaLlve!
as!a!wav!Lo!forae!lnLernaLlonal!relaLlonshlps!and!lncrease!forelan!dlrecL!lnvesLmenL!
opporLunlLles!
=,#*6$,*!"&!8600,**!
! CreaLe!1,300!new![obs!(Lqual!Lo!esLlmaLed!number!achleved!bv!uekalb!for!2009)!
! 8eLaln!300![obs!(Lqual!Lo!esLlmaLed!number!achleved!for!2009)!
! Secure!$300!mllllon!ln!new!lnvesLmenLs!(Lqual!Lo!esLlmaLed!number!achleved!for!2009)!
! SLreamllne!Lhe!pro[ecL!lnLake!process!wlLh!enhanced!daLabase!Lechnoloav!
! Lach!pro[ecL!manaaer!Lo!conLlnue!Lo!malnLaln!20"23!pro[ecL!caseload!
! CreaLe!and!meeL!LaraeLed!benchmarks!for!compleLlna!Lasks!
! ConLlnue!Lo!Lrack!Lhe!number!of!new!forelan!deleaaLlons!LhaL!are!hosLed!
! ConLlnue!Lo!Lrack!Lhe!number!of!new!forelan!buslness!esLabllshmenLs,![obs,!and!dollar!
lnvesLmenL!aeneraLed!
! 8ecord!and!Lrack!Lhe!number!of!mlsslons!made!wlLh!parLnerlna!aaencles!abroad!
! 1rack!and!record!vlslblllLv!sources!such!as!prlnL,!webslLes,!blllboards,!and!broadcasL!
medla!
! ConLlnue!Lo!enhance!uesLlnaLlon!8eLall!uekalb!lnlLlaLlve!bv!aaaresslve!follow!ups!and!
lmproved!daLabase!Lechnoloav!
!
lor!comparlson,!some!of!Lhe!performance!measures!used!bv!Cobb!CounLv!lnclude!
number!of!new!buslnesses!developed,!number!of!redevelopmenL!pro[ecLs,!markeLlna!packaaes!
prepared,!and!enLerprlse!zone!packaaes!prepared.!!Þrlnce!Ceorae's,!Mu!uses!number!of!new!
homeowners,!number!of!low"Lo"moderaLe!lncome!lndlvlduals,!senlors!and!famllles!placed!ln!
counLv!renLal!houslna,!averaae!number!of!new!aparLmenL!renLal!unlLs!per!rehablllLaLlon!
houslna!lnspecLor,!and!oLhers.!Measures!of!success!used!bv!MonLaomerv!CounLv,!Mu!lnclude!
[obs!creaLed!bv!exlsLlna!buslness!expanslon!Lhrouah!ueparLmenL!of!Lconomlc!uevelopmenL!
(uLu)!lnvolvemenL,![obs!creaLed!bv!new!buslness!aLLracLlon!Lhrouah!uLu!lnvolvemenL,!LoLal!
caplLal!lnvesLed!bv!buslnesses,!new!square!feeL!of!commerclal!space!occupled,!number!of!new!
[obs!creaLed!bv!lncubaLor!companles,!number!of!emplovers!asslsLed!wlLh!Lralnlna!and!
recrulLmenL,!cumulaLlve!farm!acres!proLecLed,!and!number!of!farm!buslnesses!asslsLed.!
!
CLher!benchmarks!of!success!lnclude!Lhese!from!klna!CounLv,!WA!and!lCMA!sLandards,!
wlLh!naLlonal!averaaes!amona!Lhe!munlclpallLles!LhaL!parLlclpaLed!ln!Lhe!lCMA!sLudv:!
!
! number!of!low"lncome!houslna!unlLs!funded!vs.!aoal!
! ÞercenLaae!of!households!recelvlna!homeless!prevenLlon!servlces!able!Lo!remaln!ln!Lhelr!
houslna!vs.!aoal!
! ÞercenLaae!of!cllenLs!moved!from!LranslLlonal!houslna!Lo!more!sLable!houslna!vs.!aoal!
! lCMA:!number!of!new!unlLs!of!low"Lo"moderaLe!lncome!houslna!as!a!percenLaae!of!
unlLs!needed!for!counLles!wlLh!populaLlons!>100,000:!37.9!percenL!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
A9!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
! lCMA:!ÞercenLaae!of!subsLandard!low"Lo"moderaLe!lncome!houslna!unlLs!rehablllLaLed!
wlLh!publlc!flnanclal!asslsLance!for!counLles!wlLh!populaLlons!>100,000:!6.8!percenL!
! lCMA:!Averaae!number!of!calendar!davs!from!appllcaLlon!for!rehablllLaLlon!asslsLance!Lo!
compleLlon!of!work!for!counLles!wlLh!populaLlons!>100,000:!124!davs!
!
!
!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
D>!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
4=2!12!)345264!8<!96<835)4986!:G:425:!!
/!FF!*-G!!1he!mlsslon!of!uekalb!CounLv's!lnformaLlon!SvsLems!ueparLmenL!(lS)!ls!Lo!
provlde!rellable,!cosL!effecLlve,!and!lnnovaLlve!servlces!Lo!Lhe!deparLmenLs!and!aaencles!of!Lhe!
CounLv,!Lherebv!lmprovlna!Lhe!quallLv!and!Llmellness!of!servlces!dellvered!Lo!emplovees!and!
clLlzens.
34
!
!
G8!-$".$#(!/,*0$)12)"+!
1he!lnformaLlon!SvsLems!ueparLmenL!provldes!Lechnoloav!supporL!24/7/363!Lo!
approxlmaLelv!60!deparLmenLs!and!aaencles.!1he!ueparLmenL!has!a!robusL!and!secure!
Lechnoloav!lnfrasLrucLure.!A!comprehenslve!sulLe!of!sofLware!appllcaLlons!ls!malnLalned!and!
supporLed!lncludlna:!ÞeopleSofL,!Pansen,!and!Cracle!L"8uslness!SulLe.!lnformaLlon!Lechnoloav!
supporL!and!servlces!are!provlded!Lo!Lhe!crlLlcal!faceLs!of!CounLv!servlces,!lncludlna:!Þollce,!llre!
&!8escue,!and!WaLershed!ManaaemenL.!1he!ueparLmenL!also!manaaes!Lhe!CounLv's!
LelecommunlcaLlons!neLwork!whlch!lncludes!over!200!slLes!and!all!LelecommunlcaLlon!needs!
for!uekalb!CounLv.!
!
H,$%'!8?G!X-)*(+,1!*-!KWF1'+F!K'(L!&'F!J*+3,(!F*-
DD
!
uekalb! CwlnneLL! Cobb!
MonLaomerv,!
Marvland!
Þrlnce!
Ceorae's,!
Marvland!
CounLv!webslLe! CounLv!webslLe! ClLlzen!help!desk!
WebslLe!creaLlon!and!
malnLenance!
ClS!
Pelp!desk!
CounLv!l1!supporL!
and!malnLenance!
SupporL!for!
deparLmenLs!
reaardlna!l1,!
lnformaLlon!svsLems!
l1!supporL!
CommunlcaLlons!
svsLems!
! !
AppllcaLlon!supporL!
Lo!deparLmenLs!
CusLomer!supporL! volce!svsLems!
! !
CounLvwlde!volce!and!
daLa!svsLems!
1elephone!servlces!
1echnoloav!
conLracLlna!
overslahL!
! ! CounLv!webslLe!
8adlo!
communlcaLlons!
!
! ! ! CllenL!compuLers! !
! ! ! Pelp!desk! !
! ! !
Þubllc!safeLv!
modernlzaLlon!plan!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
34
!Mlsslon!sLaLemenLs!and!proaram!descrlpLlons!are!Laken!from!Lhe!2010!uekalb!CounLv!LxecuLlve!8udaeL!8ecommendaLlons,!
and!Lhls!same!source!wlll!be!used!for!all!deparLmenLal!secLlons,!excepL!where!oLherwlse!noLed.!
33
!Servlces!Comparlson!1ables!do!noL!reflecL!all!servlces!provlded!bv!Lhe!deparLmenLs,!raLher,!Lhev!provlde!a!allmpse!of!some!
core!servlces.!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
DC!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
3454!G8!!6%.,2!
8elow!ls!a!comparlson!of!uekalb's!2010!lnformaLlon!SvsLems!budaeL!and!our!
comparlson!counLles.!Þlease!noLe!LhaL!MonLaomerv!CounLv,!Mu's!lS!budaeL!ls!lncluded!wlLhln!
Lhelr!llnance!budaeL!and!CwlnneLL!and!Cobb's!lS!budaeL!lncludes!ClS!budaeL.!
H,$%'!88G!XK!6#I0'1
D;
!
CounLv! 8udaeL!
:";(83! <?A2C=G2=?DB!
CwlnneLL! $21,019,410!
Cobb! $12,983,698!
MonLaomerv,!Mu! $31,844,190!
*!Approved!2010!budaeL!as!of!2/23/2010!
344E!/,O#;K!G8!!6%.,2#$I!G(1#02*!
! $23,092,344!was!approved!for!Lhe!baslc!operaLlna!budaeL.!1he!2009!8udaeL!Lransferred!
one!poslLlon!from!Lhe!Þubllc!Works!"!8oads!&!uralnaae!ueparLmenL!and!one!poslLlon!
from!Lhe!SanlLaLlon!ueparLmenL!Lo!lnformaLlon!SvsLems,!lncreaslna!Lhe!base!budaeL!bv!
$137,300.!
! 8ealnnlna!ln!2009,!responslblllLv!for!Lhe!CounLv's!ClLlzens!Pelp!CenLer!was!placed!under!
Lhe!lnformaLlon!SvsLems!ueparLmenL!as!parL!of!a!reoraanlzaLlon.!1hls!lncreased!
lnformaLlon!SvsLems'!auLhorlzed!poslLlon!counL!bv!an!addlLlonal!nlne.!
!
G+&"$(#2)"+!8I*2,(*!82#&&)+.!9,:,;*
<S
!
!
H,$%'!8AG!X-)*(+,1!*-!KWF1'+F!K1,))!-0!M'L'%F!
CounLv! lunded!ÞoslLlons!
AuLhorlzed!ÞeopleSofL!ÞoslLlons!
as!of!!anuarv!2010!
:";(83! ??AB ?C?
Cobb**! 103
CwlnneLL**! 103
Þrlnce!Ceorae's,!Mu! 79
Wavne!CounLv,!Ml! 36
*lunded!poslLlon!ln!2010!budaeL.!Approved!on!2/23/2010!
**lncludes!ClS!poslLlons!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
36
!8udaeL!flaures!for!all!comparlson!counLles!are!Laken!from!Lhelr!2010!budaeL!documenLs,!wlLh!Lhe!excepLlon!of!Wavne!
CounLv,!Ml.!!When!referenced,!Lhe!mosL!recenL!daLa!for!Wavne,!Ml!was!from!Lhe!2008"2009!budaeL!book.!
37
!SLafflna!levels!for!uekalb!CounLv!provlded!bv!Lhe!P8!deparLmenL!and!from!Lhe!approved!2010!uekalb!CounLv!budaeL!as!of!
2/23/2010.!SLafflna!levels!for!Mu!and!Ml!comparlson!counLles!are!Laken!from!counLv!webslLes,!counLv!documenLs,!or!
consulLaLlon!and!are!from!Lhe!2009"2010,!wlLh!Lhe!excepLlon!of!Wavne,!Ml!whose!laLesL!avallable!lnformaLlon!!ls!from!2008.!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
D?!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
G+&"$(#2)"+!H,;#2):,!2"!'"6+2I!82#&&)+.!9,:,;*!
! Wavne!CounLv!Mlchlaan!has!36!lnformaLlon!SvsLems!emplovees,!lncludlna!all!Lhelr!
Ceoaraphlc!lnformaLlon!SvsLems!(ClS)!sLaff.!lf!uekalb!CounLv!lncluded!Lhelr!ClS!sLaff!ln!
Lhe!lnformaLlon!SvsLems!LoLal,!Lhe!number!would!lncrease!Lo!138!emplovees.!
=#>"$!?"#;*!&"$!3454!
! 1o!enhance!neLwork!lnfrasLrucLure!Lo!supporL!Lhe!lmplemenLaLlon!of!elecLronlc!
clLaLlons.!
! 1o!lmplemenL!Lhe!parLlLlon!of!a!slnale!phvslcal!server!lnLo!mulLlple!vlrLual!servers!Lo!
beLLer!uLlllze!hardware!resources!whlle!reduclna!hardware!and!malnLenance!cosLs.!
! 1o!conducL!full!l1!assessmenL!and!ldenLlfv!anv!cosL!opLlmlzaLlon!opporLunlLles.!
=,#*6$,*!"&!8600,**! !
Y'%3!T'FS!H!&S'1!Q'F*%#1!*-G!!lor!Lhe!measure!of!ºAll!problems!(Lrouble)!requesLs!
reporLed!Lo!Lhe!Pelp!uesk!resolved!Lo!Lhe!cusLomer's!saLlsfacLlon!wlLhln!2!Worklna!uavs,"!
uekalb!reporLed!a!73!percenL!success!raLe!ln!2008.!Þrlnce!Ceorae's,!Mu!resolves!all!help!desk!
requesLs!wlLhln!72!hours!90!percenL!of!Lhe!Llme,!and!32!percenL!aL!Lhe!Llme!of!lnlLlal!conLacL.!
Wavne,!Ml!resolves!all!help!desk!requesLs!ºln"Llme"!90!percenL!of!Lhe!Llme.!(ºln"Llme"!was!noL!
deflned.)!!lCMA!reporLs!success!wlLh!averaae!problem!resoluLlon!wlLhln!24!hours,!for!counLles!
wlLh!populaLlons!over!100,000,!aL!76.40!percenL.!1hls!ls!an!averaae!Laken!from!amona!manv!
Lvpes!of!Pelp!uesk!LlckeLs,!from!SvsLem!and!neLwork!problems!Lo!lndlvldual!worksLaLlon!
LlckeLs.!!!
uekalb!could!adopL!a!performance!sLandard!of!Pelp!uesk!LlckeL!resoluLlon!wlLhln!24!
hours.!uekalb!mav!be!achlevlna!LhaL!alreadv,!buL!we!cannoL!Lell!from!reporLed!measure.!1he!
Þollcv!Analvsls!ln!Lhe!CounLv!Commlssloner's!Cfflce!have!also!recommended!uslna!Lhls!
sLandard.!AddlLlonallv,!Wavne,!Ml,!wlLh!36!l1!emplovees,!resolved!abouL!3,400!LlckeLs!ln!2007.!
ln!comparlson,!uekalb!pro[ecLs!approxlmaLelv!4,317!LlckeLs!ln!2010.!
!
CLher!ueparLmenL!Coals!seL!bv!uekalb's!l1!ueparLmenL!for!2010!lnclude!cosL!reducLlons!
and!reduced!downLlmes!for!publlc"faclna!deparLmenLs,!Lhouah!speclflc!measures!for!Lhese!
aoals!were!noL!ouLllned!ln!uekalb's!budaeL!proposal.!1here!are!several!relevanL!performance!
LaraeLs!presenLed!on!klna!CounLv,!WashlnaLon's!AlmPlah!webslLe.
38
!Pere!are!some!examples:!
!
! Wlde!Area!neLwork:!LaraeL!99.99!percenL!up"Llme!(no!more!Lhan!33!mlnuLes!averaaed!
downLlme!per!vear).!!
! CounLv!Lmall!Servers:!LaraeL!99.90!percenL!upLlme!(no!more!Lhan!326!mlnuLes![8!hours,!
46!mlnuLes]!downLlme!per!vear).!!
! CounLv's!Pome!Þaae:!LaraeL!99.80!percenL!upLlme!for!Lhe!CounLv's!home!paae!(no!more!
Lhan!1,031!mlnuLes![17!hours!31!mlnuLes]!downLlme!per!vear).!
! 8adlo!SvsLem:!LaraeL!99°!avallablllLv.!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
38
!See,!hLLp://vour.klnacounLv.aov/almshlah/search.asp.!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
D8!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
AddlLlonallv,!Wavne!CounLv,!Ml!emplovs!a!LaraeL!of!99°!upLlme!for!all!neLwork!and!
AppllcaLlon!svsLems.!1he!uekalb!CounLv!Commlssloner's!Þollcv!Analvsls!offlce!also!recommends!
reporLlna!on!counLv!emplovee!saLlsfacLlon!and!clLlzen!saLlsfacLlon!wlLh!webslLe/counLv!servlces!
and!lnformaLlon!avallable!onllne.!
!
!
!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
DA!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
4=2!12!)345264!8<!F28F3)!=97!96<835)4986!:G:425:!AF9:B!
/!FF!*-G!!1he!mlsslon!of!Lhe!uekalb!CounLv!ClS!ueparLmenL!ls!Lo!develop!an!LnLerprlse!
ClS,!exLendlna!aeospaLlal!capablllLles!LhrouahouL!Lhe!enLlre!counLv!Lhrouah!deskLop,!web"
based!and!moblle!appllcaLlons.!Cur!aoal!ls!Lo!lncorporaLe!a!larae!number!of!users,!allowlna!
broad!access!Lo!our!aeoaraphlc!daLa!bv!lnLearaLlna!wlLh!numerous!buslness!processes/work!
flows!and!l1!svsLems!LhaL!Lhe!counLv!uses.
39
!
-$".$#(!/,*0$)12)"+!
1he!Ceoaraphlc!lnformaLlon!SvsLem!(ClS)!ueparLmenL!ls!responslble!for!Lhe!
developmenL!of!an!lnLearaLed!ClS,!whlch!wlll!llnk!compuLer!maps!Lo!lnformaLlon!abouL!Lhe!slLes!
and!faclllLles!LhaL!Lhe!maps!deplcL.!1he!ueparLmenL!ls!responslble!for!manaalna!mulLl"
deparLmenLal!ClS!pro[ecLs!such!as!lmaaerv!llbrarles,!8ase!Map,!SLandardlzed!SLreeL!name!and!
SlLus!Address!daLabases,!and!ÞroperLv!Cwnershlp!daLabase!and!8oundarles.!1he!ueparLmenL!ls!
responslble!for!deflnlLlon!of!mapplna!and!daLabase!sLandards,!and!ensurlna!compllance!wlLh!
sLandards!and!schedules.!1he!ueparLmenL!provldes!Lechnlcal!auldance!Lo!deparLmenLs!
developlna!spaLlal!daLa!ln!Lhe!deflnlLlon!of!ClS!pro[ecL!scopes,!preparaLlon!of!8equesLs!for!
Þroposals!(8lÞs)!ClS!speclflcaLlons,!and!quallLv!assurance!on!daLa.!AsslsLance!ls!provlded!Lo!
deparLmenLs!wlLh!wrlLlna!mapplna!speclflcaLlons,!purchaslna!hardware!and!sofLware,!Lralnlna!
sLaff,!cusLomlzlna!sofLware,!and!producLlon!of!speclal!pro[ecLs.!
!
H,$%'!8DG!2XK!K'(L!&'F!J*+3,(!F*-
;>
!
uekalb! CwlnneLL! Cobb!
MonLaomerv,!
Marvland*!
Þrlnce!
Ceorae's,!
Marvland*!
Þarcel!converslon!
pro[ecL!
Maps!and!aeneral!
envlronmenLal!
lnformaLlon!base!
Cnllne!mapplna! ! !
ÞroperLv!mapplna!
Þubllc!ClS!daLa!
browser!
Cobb!flexmap! ! !
ClLlzen!educaLlon!
courses!
!
CÞS!daLa!lnformaLlon!
provlded!Lo!clLlzens!
! !
*no!comparable!deparLmenL!daLa!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
39
!Mlsslon!sLaLemenLs!and!proaram!descrlpLlons!are!Laken!from!Lhe!2010!uekalb!CounLv!LxecuLlve!8udaeL!8ecommendaLlons,!
and!Lhls!same!source!wlll!be!used!for!all!deparLmenLal!secLlons,!excepL!where!oLherwlse!noLed.!
60
!Servlces!Comparlson!1ables!do!noL!reflecL!all!servlces!provlded!bv!Lhe!deparLmenLs,!raLher,!Lhev!provlde!a!allmpse!of!some!
core!servlces.!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
DD!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
3454!?G8!!6%.,2
F5
!
8elow!ls!a!comparlson!of!uekalb's!2010!ClS!budaeL!and!our!comparlson!counLles.!
CounLles!have!wldelv!varvlna!sLrucLures!wlLh!reaard!Lo!ClS!-!some!counLles!have!ClS!wrapped!
ln!wlLh!lnformaLlon!SvsLems!(CwlnneLL,!CA,!Þrlnce!Ceorae's,!Mu,!Wavne,!Ml),!and!oLhers!llke!
Cobb!have!ClS!sLaff!spread!ouL!over!manv!deparLmenLs!such!as!lS,!WaLershed!ManaaemenL,!
Þlannlna!and!uevelopmenL!and!oLhers.!none!of!our!comparlson!counLles!has!ClS!as!a!separaLe!
deparLmenL.!1hese!varvlna!oraanlzaLlonal!sLrucLures!have!resulLed!ln!verv!llLLle!comparaLlve!
daLa!avallable!speclflc!Lo!ClS.!
H,$%'!8;G!2XK!6#I0'1! !
CounLv! 8udaeL!
:";(83! <=2?DF2>ADB!
*!Approved!2010!budaeL!as!of!2/23/2010!
!
?,".$#1C)0!G+&"$(#2)"+!8I*2,(*!82#&&)+.!9,:,;*
F3
!
none!of!our!comparlson!counLles!have!a!separaLe!Ceoaraphlc!lnformaLlon!SvsLems!
deparLmenL!Lo!make!an!ºapples!Lo!apples"!comparlson.!!uekalb!CounLv!has!27!Ceoaraphlc!
lnformaLlon!SvsLems!emplovees!plus!a!few!speclallsLs!scaLLered!LhrouahouL!oLher!cosL!cenLers.!
AddlLlonallv,!Lhe!CLC's!offlce!has!recommended!cuLLlna!3!of!Lhose!poslLlons!ln!2010.!
!
H,$%'!8EG!2XK!K1,))!-0!M'L'%F!
CounLv! lunded!ÞoslLlons!
AuLhorlzed!ÞeopleSofL!ÞoslLlons!
as!of!!anuarv!2010!
:";(83! ==B =F
*lunded!poslLlon!ln!2010!budaeL.!Approved!on!2/23/2010.!
=#>"$!?"#;*!&"$!3454!
! uevelop!parcel!aeodaLabase.!
! lncrease!Lhe!number!of!counLv!users!bv!3!percenL.!
! lncrease!Lhe!deparLmenLal!use!of!ClS!daLa.!
=,#*6$,*!"&!8600,**!
uekalb's!ClS!ueparLmenL!reporLs!scores!of!100!percenL!for!Lhe!aoals!of!º100!percenL!
svsLem!Llme!avallablllLv!(excludlna!planned!downLlme)"!and!ºpercenLaae!of!users!recelvlna!
producLlon!on!Llme"!ln!2009.!CLher!counLles!dld!noL!reporL!ClS"speclflc!measuremenLs.!
uekalb's!ClS!deparLmenL!llsLs!Lhe!followlna!measures!of!success!for!Lracklna!ln!2010:!
! ÞercenLaae!of!deeds!processed!wlLhln!43!davs!of!recelpL!from!Superlor!CourL!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
61
!8udaeL!flaures!for!all!comparlson!counLles!are!Laken!from!Lhelr!2010!budaeL!documenLs,!wlLh!Lhe!excepLlon!of!Wavne!
CounLv,!Ml.!!When!referenced,!Lhe!mosL!recenL!daLa!for!Wavne,!Ml!was!from!Lhe!2008"2009!budaeL!book.!
62
!SLafflna!levels!for!uekalb!CounLv!provlded!bv!Lhe!P8!deparLmenL!and!from!Lhe!approved!2010!uekalb!CounLv!budaeL!as!of!
2/23/2010.!SLafflna!levels!for!all!comparlson!counLles!are!Laken!from!counLv!webslLes,!counLv!documenLs,!or!consulLaLlon.!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
D;!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
! number!of!ClS!users!
! ÞercenLaae!of!counLv"owned!surplus!properLv,!noL!requlred!for!counLv!use,!
processed!for!dlsposal!wlLhln!60!davs!
!
1he!uekalb!CounLv!Commlssloner's!Þollcv!Analvsls!Cfflce!also!recommends!reporLlna!on!
user!saLlsfacLlon.!
!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
DE!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!23<835)672!52):?325264!)::2::5264!
!
LfforLs!Lo!measure!munlclpal!servlces!ao!back!for!aeneraLlons,!buL!Lhere!has!been!an!exploslon!
of!lnLeresL!ln!performance!measuremenL!and!relaLed!Loplcs!especlallv!ln!Lhe!lasL!few!decades.!
1he!focus!has!shlfLed!from!quanLlfvlna!lnpuLs!and!ouLpuLs!Loward!dlrecLlna!and!reflnlna!
aovernmenL!acLlvlLles!for!maxlmum!effecLlveness!ln!achlevlna!communlLv!ouLcomes.!ConslsLenL!
wlLh!Lhls!chanalna!emphasls,!boLh!academlcs!and!pracLlLloners!more!commonlv!refer!Lo!
performance!manaaemenL!svsLems!where!performance!measuremenL!processes!plav!a!crlLlcal!
role.!uecldlna!whaL![obs!Lo!do!and/or!how!Lo!do!Lhem!has!become![usL!as!lmporLanL!as!
efflclencv.!Mlsslons!and!aoals!now!recelve!areaLer!aLLenLlon!as!does!sLraLealc!plannlna!(now!
commonlv!called!sLraLealc!manaaemenL).!!
!
Some!mlahL!see!Lhese!chanaes!as!more!abouL!semanLlcs!Lhan!resulLs,![usL!leadlna!Lo!
more!lnformaLlon!churnlna!and!documenL!revlslons!whlle!produclna!aovernmenL!as!usual-buL!
Lhere!ls!reason!Lo!belleve!LhaL!LransformaLlonal!leadershlp!ls!posslble!and!knowledae!ls!arowlna!
abouL!how!Lhls!can!happen.!1ransformaLlonal!leadershlp!ls!abouL!chanalna!aLLlLudes!and!
assumpLlons,!and!bulldlna!a!shared!undersLandlna!of!Lhe!lmporLance!of!oraanlzaLlonal!
ouLcomes!and!a!commlLmenL!Lo!success.!8esearch!on!Lhese!maLLers!ls!far!from!concluslve,!buL!
Lhere!ls!evldence!LhaL!performance!measuremenL!makes!an!lmporLanL!conLrlbuLlon!Loward!
achlevlna!LransformaLlonal!aoals.
63
!!
!
WlLh!respecL!Lo!performance!measuremenL,!Lhe!ldea!ls!Lo!move!from!collecLlna!
lnformaLlon!as!Lhe!prlmarv!aoal!Loward!a!focus!on!oraanlzaLlonal!success.!Mlndless!daLa!
collecLlon!wlll!noL!do!Lhe![ob.!CrlLlcal!componenLs!lnvolve!a!concern!for!ouLcomes,!lncludlna!
cusLomer!perspecLlves,!measurlna!aaalnsL!aoals!and!LaraeLs,!and!uLlllzlna!flndlnas!Lo!drlve!
lmprovemenLs.!N."!'"O&-'"*!%1"##"++!(#*!+0+,"/(,-$!*(,(!$%88"$,-%#!/&+,!I8%P!I'%/!,."!P-*"80!
."8*!3"8-"I!,.(,!/"(+&'"(38"!($$%/18-+./"#,+!/(,,"'!(#*!,.(,!"4-*"#$""3(+"*!*"$-+-%#+!('"!
1'"I"''"*6!A!aood!performance!measuremenL!svsLem!should!supporL!conLlnuous!oraanlzaLlonal!
learnlna!and!empower!emplovees!who!aaln!Lhe!flexlblllLv!Lo!sLrlve!for!areaLer!efflclencv!and!
effecLlveness.!
!
Cne!caveaL!ls!LhaL!lnLense!lnLeresL!ln!performance!measuremenL!evolved!durlna!Lhe!
relaLlvelv!prosperous!perlod!of!Lhe!1990s.!Whlle!Lhe!zelLaelsL!of!Lhls!Llme!was!abouL!dolna!more!
wlLh!less,!Lhe!lasL!decade!has!been!more!Lrvlna!Lhan!mosL!would!have!anLlclpaLed,!alven!Lhe!
ramplna!up!of!Lhe!war!on!Lerror!followed!bv!a!areaL!recesslon.!Whlle!lL!ls!hard!Lo!Lhlnk!of!
performance!as!a!luxurv,!lnvesLmenLs!ln!Lhls!area!are!dwlndllna,!as!ls!Lhe!case!wlLh!everv!oLher!
area!of!aovernmenL!acLlvlLv.!Cf!course,!performance!measuremenL!can!ald!cuLback!
manaaemenL!efforLs!bv!allowlna!monlLorlna!of!cosL!cenLers!and!Lracklna!Lhe!servlce!lmpacLs!of!
reduced!spendlna,!buL!declslon!makers!musL!balance!Lhese!posslble!beneflLs!aaalnsL!Lhe!cosLs.!
!
WlLh!cosLs!ln!mlnd,!lL!ls!worLh!noLlna!LhaL!more!performance!measuremenL!ls!noL!
necessarllv!beLLer.!A!case!example!ls!Lhe!ºMlssourl!Show!Me!8esulLs!LfforL"!LhaL!seL!aoals!and!
Lracked!proaress!ln!four!caLeaorles!(ºprosperous,"!ºsafe,"!ºhealLhv!and!ºeducaLed")!uslna!23!
!
63
!WrlahL,!8radlev!L.,!and!Þandev,!San[av!k.!!(2010),!1ransformaLlonal!Leadershlp!ln!Lhe!Þubllc!SecLor:!uoes!SLrucLure!MaLLer?!
!ournal!of!Þubllc!AdmlnlsLraLlon!8esearch!and!1heorv,!20(1):!73"89.!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
D:!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
measures.!Llkewlse,!an!lmpresslve!efforL!ln!Creaon!uses!91!measures,!buL!aroups!Lhem!lnLo!
Lhree!meanlnaful!caLeaorles.
64
!ln!addlLlon,!1he!CovernmenL!Þerformance!Þro[ecL,!funded!bv!Lhe!
Þew!CenLer!on!Lhe!SLaLes,!sLlll!aLLracLs!a!areaL!deal!of!aLLenLlon!ln!our!sLruaallna!economv.
63
!!
!
A!number!of!sLudles!have!examlned!performance!measuremenL!ln!clLv!and!counLv!
aovernmenLs,!buL!Lhev!daLe!back!Lo!Lhe!mld"1990's.
66
!Cne!sLudv!LhaL!focused!speclflcallv!on!
counLles!found!Lhe!obvlous-LhaL!laraer!counLles!were!more!llkelv!Lo!use!performance!
measuremenL-and!also!LhaL!saLlsfacLlon!wlLh!ouLcomes!was!areaLesL!for!counLles!wlLh!Lhe!
hlahesL!ºLechnlcal!and!sLakeholder!capaclLv,!whlch!lncreased!Lhe!sophlsLlcaLlon!of!Lhe!
performance!measuremenL!sLraLeales!LhaL!were!used.
67
!1he!boLLom!llne!ls!LhaL!aood!
performance!measuremenL!requlres!collaboraLlon!amona!elecLed!leaders,!admlnlsLraLors,!and!
Lhe!llne!sLaff!who!acLuallv!compleLe!crlLlcal!Lasks.
!
!23<835)672!52):?325264!95!)74:!96!12E)C;!78?64G!
1hls!sLudv!examlned!Lhe!dlfferenL!performance!measures!used!ln!uekalb!CounLv!and!
compared!Lhem!Lo!lCMA!measures!and!Lhose!used!bv!oLher!counLles!sharlna!some!slmllar!
characLerlsLlcs.!We!are!noL!seeklna!Lo!rewrlLe!all!Lhe!measures,!buL!we!have!Lrled!Lo!lllusLraLe!
besL!pracLlces.!We!also!surveved!uekalb!CounLv!manaaers,!as!dlscussed!on!our!meLhods!
secLlon.!Manv!of!our!survev!lLems!focused!on!performance!measuremenL.!Manv!of!Lhese!
flndlnas!are!ln!Lhe!form!of!wrlLLen!commenLs!LhaL!lnformed!our!analvsls!ln!more!subLle!wavs,!
buL!Lhere!were!also!lLems!LhaL!produced!some!sLaLlsLlcal!ouLpuL.!1able!38!shows!some!of!Lhese!
flndlnas-relaLlna!Lo!Lhe!percelved!lmpacLs!of!Lhe!performance!measures!used!ln!uekalb!
CounLv.!Þer!our!aareemenL!wlLh!Lhe!respondenLs,!we!are!noL!provldlna!a!deparLmenLal!
breakdown,!buL!Lhese!flndlnas!do!offer!a!sense!of!Lhe!bla!plcLure.!
!
64
!See,!hLLp://www.oreaon.aov/uAS/CÞ8/docs/20098eporL/2009_8enchmark_PlahllahLs.pdf!
63
!hLLp://www.pewcenLeronLhesLaLes.ora/lnlLlaLlves_deLall.aspx?lnlLlaLlvelu=36072!
66
!1heodore!P!ÞolsLer,!&!Creaorv!SLrelb.!(1999).!Þerformance!measuremenL!ln!munlclpal!aovernmenL:!Assesslna!Lhe!sLaLe!of!
Lhe!pracLlce.!Þubllc!AdmlnlsLraLlon!8evlew,!39(4),!323"333,!!ulla!Melkers,!&!kaLherlne!Wlllouahbv.!(2003).!Models!of!
Þerformance"MeasuremenL!use!ln!Local!CovernmenLs:!undersLandlna!8udaeLlna,!CommunlcaLlon,!and!LasLlna!LffecLs.!Þubllc!
AdmlnlsLraLlon!8evlew,!63(2),!180"190.!
67
!Lvan!8erman,!&!xlaoPu!Wana.!(2000).!Þerformance!measuremenL!ln!u.S.!counLles:!CapaclLv!for!reform.!Þubllc!
AdmlnlsLraLlon!8evlew,!60(3),!409"420.!!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
D9!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!8:G!K#++,(W!Q'F3*-F'F!)*(!X1'+F!<II('FF!-0!"'()*(+,-&'!/',F#('+'-1!X+3,&1F!
lmpacLs!of!Þerformance!Measures! n! no!
lmpacL!
SllahL!
lmpacL
ModeraLe!
lmpacL!
SubsLanLlal!
lmpacL!
lmproved!servlce!quallLv! 121! 11.37! 13.70! 32.23! A>4D>!
Chanaes!ln!budaeL!allocaLlons! 118! 19.30! 14.40! 27.10! 894>>!
lncreased!accounLablllLv!of!manaaers! 120! 10.00! 13.83! 38.33! 8D4:8!
8educed!cosL!of!counLv!operaLlons! 119! 13.43! 21.01! 32.77! 8?4EE!
lmproved!quallLv!of!declslons! 120! 13.00! 13.80! 37.30! 8C4E>!
Chanaes!ln!proaram!prlorlLles! 117! 13.40! 22.20! 34.20! ?:4?>!
:"$'"(+"*!emplovee!performance! 119! 22.69! 29.41! 21.83! ?;4>D!
lncreased!emplovee!focus!on!
oraanlzaLlonal!aoals! 120! 12.30! 23.33! 38.33! ?D4:8!
lmproved!emplovee!moLlvaLlon! 119! 17.63! 24.37! 32.77! ?D4?C!
lmproved!CommunlLv!8elaLlons! 118! 22.03! 24.38! 28.81! ?A4D:!
Q#*&"!aLLenLlon!of!some!aoals!aL!Lhe!
expense!of!more!lmporLanL!aoals! 116! 16.38! 23.00! 34.48! ?A4CA!
More!ob[ecLlve!performance!appralsals! 118! 18.64! 22.88! 33.39! ??4::!
Chanaes!ln!Lhe!focus!of!proarams! 116! 14.66! 23.00! 39.66! ?>4;9!
!lmproved!relaLlons!beLween!
admlnlsLraLors!and!elecLed!offlclals! 117! 26.30! 12.82! 38.46! ??4??!
! ! ! ! ! !
!
1he!flndlnas!presenLed!ln!1able!38!are!poslLlve!overall,!wlLh!over!30!percenL!of!Lhe!
respondenLs!seelna!subsLanLlal!lmpacLs!ln!crlLlcal!areas,!llke!lmproved!servlce!quallLv,!chanaes!
ln!budaeL!allocaLlons,!and!lncreased!accounLablllLv.!ln!Lhese!Lhree!areas,!aL!leasL!66!percenL!of!
Lhe!respondenLs!saw!performance!measures!produclna!aL!leasL!a!moderaLe!lmpacL.!8ased!on!
manaaers'!responses,!Lhere!ls!cerLalnlv!room!for!lmprovemenL!ln!Lhese!areas,!Lhouah!exlsLlna!
research!on!Lhls!Loplc!would!suaaesL!LhaL!onlv!exemplarv!local!aovernmenLs!do!beLLer.!
!
1he!lLems!where!Lhe!respondenLs!were!leasL!llkelv!Lo!see!a!subsLanLlal!lmpacL!lncluded!
lmprovlna!relaLlons!beLween!admlnlsLraLors!and!elecLed!offlclals,!chanalna!Lhe!focus!of!
proarams,!more!ob[ecLlve!performance!appralsals,!and!lmproved!communlLv!relaLlons.!1he!
areas!wlLh!Lhe!lowesL!scores!ln!Lerms!of!produclna!aL!leasL!a!moderaLe!lmpacL!were!once!aaaln!
lmproved!relaLlons!beLween!elecLed!offlclals!and!admlnlsLraLors!and!more!ob[ecLlve!
performance!appralsals-plus!lmproved!emplovee!moLlvaLlon.!!
!
1here!were!Lwo!lLems!wrlLLen!wlLh!a!preferable!neaaLlve!response,!asklna!lf!
performance!measuremenL!had!decreased!emplovee!performance!and!or!produced!
mlsdlrecLlon!Loward!less!lmporLanL!aoals.!8oLh!of!Lhese!lLems!ranked!low!ln!Lerms!of!Lhelr!
subsLanLlal!lmpacL,!Lhouah!a!narrow!ma[orlLv!of!Lhe!respondenLs!dld!see!a!moderaLe!lmpacL!of!
performance!measuremenL!pushlna!aLLenLlon!Loward!less!lmporLanL!aoals!aL!Lhe!expense!of!
more!lmporLanL!ones,!and!48!percenL!of!Lhe!respondenLs!dld!see!a!moderaLe!neaaLlve!lmpacL!
on!emplovee!performance.!!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
;>!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
1he!survev!dld!also!conLalned!a!number!of!open"ended!lLems!allowlna!respondenLs!Lo!
share!some!of!Lhelr!Lhlnklna!abouL!performance!measuremenL!ln!uekalb!CounLv,!and!Lhese!
commenLs!mav!provlde!lnslahLs!lnLo!Lhe!quanLlLaLlve!responses.!Cne!open"ended!lLem!asked!
for!recommendaLlons!Lo!lncrease!Lhe!value!and!lmpacL!of!performance!measuremenL,!and!
1able!39!dlsplavs!some!flndlnas!LhaL!relaLe!Lo!some!of!Lhe!lower!lmpacLs!scores!dlscussed!
above.!1he!research!Leam!selecLed!Lhese!responses!for!boLh!Lhelr!clarlLv!and!relevance.!
H,$%'!89G!K'%'&1'I!R(!11'-!Q'&*++'-I,1!*-F!)*(!X+3(*L!-0!"'()*(+,-&'!/',F#('+'-1!!-!
T'V,%$!J*#-1W!
WhaL!aeneral!recommendaLlons!do!vou!have!for!lncreaslna!Lhe!value!and!lmpacL!of!
performance!measuremenL!ln!uekalb!CounLv?!
8oard!of!Commlssloners!should!spend!more!Llme!on!sLraLealc!plannlna!and!servlce!prlorlLlzaLlon,!and!less!Llme!
on!mlnuLla!from!Lhe!weeklv!aaendas.!
Pold!manaaers!responslble!Lo!achlevlna!and!malnLalnlna!hlah!quanLlflable!performance!measures.!
Þerformance!measures!should!be!llnked!Lo!an!ouLcome!LhaL!ls!deslred!and!moLlvaLe!Lhe!oraanlzaLlon!and!
personnel.!!
1here!should!be!overall!performance!measuremenLs!LhaL!meeL!CounLv!sLandards!LhaL!are!Lallored!speclflcallv!Lo!
each!deparLmenL.!We!do!have!vearlv!annual!performance!revlews!for!emplovees!buL!Lhere!should!also!be!a!
"measurlna!sLlck"!LhaL!ls!easllv!and!readllv!accesslble!for!each!emplovee!so!LhaL!Lhev!know!how!Lhelr!respecLlve!
deparLmenL!measures!up.!LasLlv,!Lhls!needs!Lo!be!evaluaLed!ln!a!conslsLenL,!Lhorouah!wav.!
Clearlv!deflned!aoals!and!documenLaLlon!LhaL!Lhe!aoals!have!or!have!noL!been!reached!
uekalb!CounLv!needs!more!"capaclLv!bulldlna"!and!"lnsLlLuLlonal!developmenL"!LhrouahouL!deparLmenLs!for!
concepLuallzlna!and!dellverlna!servlces!and!noL!relv!so!much!on!personal!prlorlLles!of!deparLmenL!heads!for!
evervLhlna.!1here!ls!a!need!for!lmprovlna!communlcaLlons!amona!"mld"level!manaaers."!lor!example,!
deparLmenL!heads!meeL!everv!week,!whlle!Lhere!ls!no!such!meeLlna!sLrucLure!for!mld"level!manaaers!Lo!meeL!or!
communlcaLe!wlLh!each!oLher.!
1he!CounLv!should!develop!performance!measures!for!each!deparLmenL!LhaL!maps!annual!expecLaLlons!and
provldes!crlLlcal!operaLlna!lnformaLlon.!1hls!lnformaLlon!or!a!subseL!should!be!avallable!Lo!Lhe!publlc,!alona!wlLh!
quarLerlv!reporLs!lf!Lhe!deparLmenLs!fall!Lo!achleve!Lhelr!aoal.!1hls!wlll!help!monlLor!operaLlna!cosL!and!help!wlLh!
deparLmenL!accounLablllLv.!
uekalb!CounLv!needs!Lo!have!a!quallLv!manaaemenL!person!who!oversees!each!deparLmenL!and!needs!Lo!hold!
manaaers!accounLable!for!subsLandard!pracLlces.!
All!uekalb!manaaers!need!Lo!aLLend!reaular!performance!measuremenL!Lralnlna.several!Llmes!a!vear!Lo!help!
supervlsors!prepare!falr!unblased!and!accuraLe!appralsal.!
1he!performance!measures!are!vaaue!and!do!noL!place!value!on Lhe!deparLmenL's!achlevemenLs/aoals.!lor!
example"!one!of!our!measures!Lrends!as!a!decrease"!leadlna!one!Lo!belleve!LhaL!Lhe!amounL!of!work!has!
decreased.!When!bv!acLuallv!becomlna!more!efflclenL!and!uslna!advanced!Lechnoloales,!we!can!produce!more!
wlLh!fewer!counLed!acLlons.!1he!onlv!Llme!l!even!refer!Lo!Lhe!performance!measures!ls!quarLerlv!updaLes!and!
budaeL!Llme.!
lf!uekalb!CounLv!has!a!performance!measuremenL,!Lhen!lL!should!have!Lhe!same!welahL/credence/slanlflcance!
lnLernallv!as!well!as!exLernallv.!lor!example,!lf!"Cood!CusLomer!Servlce"!ls!of!areaL!slanlflcance!Lo!Lhe!publlc,!
Lhen!lL!should!have!LhaL!same!welahL!wlLhln!and!beLween!CounLv!deparLmenLs.!
!
!
!
!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
:4)<<96F!)6)CG:9:!
Cur!charae!was!Lo!examlne!Lhe!poslLlons!wlLhln!Lwelve!deparLmenLs!ldenLlfled!for!Lhe!analvsls.!
We!bealn!bv!showlna!a!comparlson!of!uekalb,!Cobb,!and!CwlnneLL!CounLv!poslLlons!lncluded!ln!
Lhese!deparLmenLs.!An!overvlew!of!poslLlon!arowLh!wlLhln!Lhe!uekalb!CounLv!deparLmenLs!ls!
Lhen!presenLed,!followed!bv!a!breakdown!of!uekalb!CounLv!poslLlons!bv!deparLmenL.!!!
!
78?64G!:4)<<96F!785!)39:86:!!
uekalb!CounLv!Lends!Lo!have!hlaher!LoLal!sLafflna!levels!Lhan!comparlson!counLles.!As!
noLed!ln!Lhe!prevlous!secLlon,!however,!noL!all!counLv!aovernmenL!deparLmenLs!provlde!
equlvalenL!servlces,!nor!are!Lhe!populaLlons!served!ldenLlcal.!lor!example,!uekalb!CounLv!has!
Lhe!hlahesL!populaLlon!percenLaae!below!Lhe!poverLv!llne.!!
H,$%'!A>G!<I+!-!F1(,1!L'!"*F!1!*-FZ!!-!HN(''!/'1(*!J*#-1!'F
;:
!
T'V,%$ J*$$ 2[!--'11
ÞopulaLlon 740,000 698,138 797,422
Slze!(sq.!mlles) 268 340.1 437
6*,(I!*)!J*++!FF!*-'(F! 33 10 9
JO5\F!5))!&'! 27 13 20
"#$%!&!K,)'1W!T!('&1*(\F!
*))!&'! 4 32
Þollce! 1,688!(1,123!sworn) 833!(394!sworn) 930!(696!sworn)
llre!and!8escue! 921!(887!sworn) 681 743
Lconomlc!uevelopmenL! 11 n/a 3
Þlannlna!&!uevelopmenL! 76 n/a 73
CommunlLv!uevelopmenL n/a 110 n/a
llnance! 194 47 110
ClS! 27 n/a 8
lS 131 103 103
"#$%!&!R*(SF!T!('&1*(\F!
5))!&'! 4 n/a n/
WaLershed! 733 443 333
SanlLaLlon! 741 8 n/a
1ransporLaLlon 3
a
0 176 144
8oads!&!uralnaae! 379 n/a
lleeL!MalnLenance 177 36 49
Þarks!&!8ecreaLlon!
193 196 186
1oLal!CounLv!ÞoslLlons** 8,077 4,644 4,806
!!!!!!!!!!!!!!!T'3,(1+'-1!"*F!1!*-!T,1,
!
*lull!and!parL!Llme!poslLlons,!excludlna!Lemporarv!poslLlons!
**lncludes!addlLlonal!deparLmenLs!Lo!Lhose!llsLed!
!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
68
!uekalb!CounLv!poslLlons!are!llsLed!as!ldenLlfled!ln!ÞeopleSofLR!some!of!Lhese!poslLlons!mav!be!currenLlv!unfllled.!
;C!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
!8:94986!F38D4=!96!12E)C;!78?64G!
!
As!wlLh!populaLlon!chanaes,!we!cauLlon!aaalnsL!assumlna!LhaL!Lhere!are!noL!plauslble!
explanaLlons!for!some!of!Lhe!sLaff!chanaes!ln!some!deparLmenLs,!Lhouah!we!cerLalnlv!dld!flnd!
lncreases!ln!Lhe!number!of!poslLlons!over!Lhe!vears!LhaL!we!examlned.!Cne!obvlous!explanaLlon!
for!Lhe!Lrend!ls!populaLlon!arowLh,!census!esLlmaLes!show!LhaL!Lhe!populaLlon!of!uekalb!
CounLv!arew!11!percenL!beLween!2000!and!2008,!whlch!ls!noL!LhaL!dlfferenL!from!Lhe!13!
percenL!arowLh!ln!poslLlons!beLween!2001!and!2009.!Powever,!Lhls!parallel!does!noL!mean!LhaL!
uekalb!CounLv!musL!arow!wlLh!Lhe!populaLlon!or!LhaL!deparLmenL"bv"deparLmenL!Lhe!poslLlon!
arowLh!maLched!an!lncreased!demand.!Such!conslderaLlons!ulLlmaLelv!hlnae!on!Lhe!clarlLv!of!
deparLmenLal!mlsslons!and!Lhe!llnkaae!beLween!sLaff!and!servlce!performance,!whlch!are!
lssues!examlned!laLer!ln!Lhls!reporL.!
!
;?!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!ACG!K1,))!-0!JN,-0'F!!-!T'V,%$!J*#-1W!@K'%'&1'I!]',(FB
;9
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
C^C^?>>C C^C^?>>D C^C^?>>9 C?^8C^?>>9 _!&N,-0'!?>>D!1*!?>>9
1 JO5!5))!&' 19 27 27 27 0°
2 65J 16 19 30 33 74°
3 2XK 3 26 27 27 4°
4 P%''1!/,!-1'-,-&' 167 176 177 177 1°
3 X-)*(+,1!*-!KWF1'+F 82 88 121 131 49°
6 P!-,-&' 193 208 197 194 "7°
7 "#$%!&!K,)'1W!@"*%!&'!.!P!('B 2,161 n/A
8 "*%!&' 1,363 1,664 1,688 8°
9 P!('!.!Q'F&#' 849 839 921 8°
10 "%,--!-0 40 34 n/A
11 T'L'%*3+'-1 128 142 n/A
12 "%,--!-0!.!T'L'%*3+'-1 184 76 n/A
13 H(,-F3*(1,1!*- 337 31 30 30 "2°
14 "#$%!&!R*(SF!T!('&1*( 6 4 4 4 0°
13 O&*-*+!&!T'L'%*3+'-1 6 9 10 11 22°
16 Q*,IF!,-I!T(,!-,0' 332 378 379 8°
17 ",(SF!.!Q'&(',1!*- 294 233 262 238 10°
18 R,1'(FN'I!/,-,0'+'-1 679 712 734 733 6°
19 K,-!1,1!*- 601 699 742 741 6°
n/A
H*1,%F 4,736 3,196 3,486 3,472 3°
Please Note:
* Departments numbers do not include positions located in those departments but paid for by other departments
* Roads and Drainage & Transporation were combined in 2001
* Police and Fire Rescue were combined in 2001
* Planning and Development were separate departments in 2001 and 2005
!
!
69
!1hese!are!poslLlons!ln!Lhe!ÞeopleSofL!svsLem!LhaL!mav!or!mav!noL!be!fllled!aL!anv!alven!Llme.!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
;8!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
12E)C;!78?64G!!8:94986:!;G!12!)345264!
H,$%'!A?G!6*,(I!*)!J*++!FF!*-'(F\!5))!&'!"*F!1!*-F!
*!vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv!
!
H,$%'!A8G!!JO5\F!5))!&'!"*F!1!*-F
E>
!
! number! °!of!1oLal! Salarv!CosL!
#!of!ÞoslLlons!! 27! 100°! $1,772,144!*!
#!of!Manaaers!&!Supervlsors!! 7! 23.9°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 9! 33°! !
#!of!SLaff!ÞoslLlons!! 11! 40.7°! !
*!vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
70
!1he!CLC's!Cfflce!lncludes!Lhe!CLC!and!sLaff,!Lhe!Chlef!of!SLaff's!Cfflce,!and!Lhe!Chlef!CommunlcaLlon!Cfflcer!and!sLaff!
(lncludlna!Cable!1v)!
! number! °!of!1oLal! Salarv!CosL!
#!of!ÞoslLlons! 33! 100°! $1,644,389*!
#!of!Manaaers!&!Supervlsors! 9! 27°! !
#!of!AdmlnlsLraLlve!AsslsLanLs! 4! 12°! !
#!of!SLaff!ÞoslLlons! 20! 61°! !
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
H,$%'!AAG!"*%!&'!K'(L!&'F!"*F!1!*-F!
! number! °!of!1oLal!! Salarv!CosL!
1,688! 100°! $32,977,468* #!of!ÞoslLlons!! !
#!of!Manaaers!
;A!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
&!Supervlsors!! 112! 7°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 93! 3.3°! !
#!of!SLaff!ÞoslLlons!! 601! 33.6°! !
#!of!Þollce!Cfflcers,!Þollce!Cfflcers!Senlor!and!
Þollce!Cfflcers!MasLer!!
882! 32.3°! !
H,$%'!ADG!"*%!&'!Q,-SF!$W!J*#-1W!
*!vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv!
!
8ank!! uekalb! Cobb! CwlnneLL!!
Þubllc!SafeLv!ulrecLor!! 1! 1! 0!
Chlef!! 1! 1! 1!
AsslsLanL!Chlef!! 4! __! 3!
uepuLv!Chlef!! 3! 2! 0!
Ma[or!! 10! 8! 10!
CapLaln!! 17! 4! n/A!
LleuLenanL!! 60! 33! 30!
ManaaemenL!1oLals!! 97!(9°*)! 49!(8°*)! 44!(6°*)!
SeraeanL!! 147! 80! 87!
Þollce!Cfflcer,!MasLer!! 304! 23! 139!(CÞL)!
Þollce!Cfflcer,!Senlor!! 234! 336! 392!
Þollce!Cfflcer!! 123! 79! 82!
Þollce!Cfflcers!1oLal!! 881! 460! 633!
Cverall!1oLals!! 1,123!(78°*)! 389!(78°*)! 764!(83°*)!
*ÞercenL!of!overall!poslLlons!ln!Lhe!respecLlve!Þollce!ueparLmenL!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
;D!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!A;G!P!('!.!Q'F&#'!"*F!1!*-F!
! number! °!of!1oLal! Salarv!CosL!!
#!of!ÞoslLlons!! 921! 100°! $44,234,604*!
#!of!Manaaers!&!Supervlsors!! 170! 18.7°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 13! 1.6°! !
#!of!SLaff!ÞoslLlons!! 19! 1.8°! !
#!of!llre!llahLer!l!&!ll,!llre!Medlcs!and!ApparaLus!
CperaLors!!
717! 77.8°! !
*!vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv!
!
H,$%'!AEG!"#$%!&!K,)'1W!T!('&1*(\F!5))!&'!"*F!1!*-F
EC
!
!
! number! °!of!1oLal! Salarv!CosL!
#!of!ÞoslLlons!! 2! 100°! $473,224*!
#!of!M !Supervlsors!! anaaers!& 1! 30°! !
#!of!Ad nLs!! mlnlsLraLlve!AsslsLa 1! 30°! !
*!vacanL mlnlmum!poslLlon!salarv!
!
H,$%'! !&!R*(SF!T!('&1*(\F!5))!&'!"*F!1!*-F!
!poslLlons!cosLed!aL!
A:G!"#$%
! number! °!of al! 1oL Salarv! ! CosL
#!of!ÞoslLlons!! 4! 100°! $412,992*!
#!of!Manaaers!&!Supervlsors!! 3! 30°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 1! 23°! !
#!of!SLaff!ÞoslLlons!! 0! 23°! !
*!vacanL !poslLlon!salarv!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!poslLlons!cosLed!aL!mlnlmum
!! !
71
!LocaLed!ln!Lhe!Þubllc!SafeLv!ulrecLor's!Cfflce!are!Lwo!LxecuLlve!Aldes,!Lhe!8ecorders!CourL,!!Code!LnforcemenL,!Anlmal!
Servlces,!911,!Lmeraencv!ManaaemenL!Medlcal!Lxamlner!and!1!AdmlnlsLraLlve!AsslsLanL.!!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
;;!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!*-F
E?
! H,$%'!A9G!K,-!1,1!*-!K'(L!&'F!"*F!1
! number! °!of!1oLal! Salarv!CosL!!
#!of!ÞoslLlons!! 741! 100°! $21,813,888*!
#!of!Manaaers!&!Supervlsors!! 70! 9.4°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 9! 1.2°! !
#!of!SLaff!ÞoslLlons!! 14! 1.9°! !
*
!
H,$%'!D>G!Q*,IF!,-I!T(,!-,0'!"*F!1!*-F!
!vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv!
! number! °!of!1oLal! Salarv!CosL!!
#!of!ÞoslLlons!! 379! 100°! $13,721,112*!
#!of!Manaaers!&!Supervlsors!! 74! 19.3°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 13! 3.9°! !
#!of!SLaff!ÞoslLlons!! 13! 3.9°! !
*vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv!
!
H,$%'!DCG!H(,-F3*(1,1!*-!"*F!1!*-F
E8
!
! number! °!of!1oLal! Salarv!CosL!
#!of!ÞoslLlons!! 30! 100°! $2,641,140*!
#!of!Manaaers!&!Supervlsors!! 10! 20°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 2! 4°! !
#!of!SLaff!ÞoslLlons!! 6! 3°! !
*!vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
72
!lncludes!aarbaae!plck"up!for!commerclal!and!resldenLlal,!recvcllna,!vard!debrls,!speclal!plck"ups,!road!rlahL!of!wav!mowlna,!
ermlLLlna.!
landflll!operaLlons.!!
73
!Servlces!lnclude!caplLal!pro[ecL!manaaemenL,!Lrafflc!svsLems,!Lrafflc!calmlna,!and!uLlllLv!p
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
;E!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!D?G!P%''1!/,!-1'-,-&'!"*F!1!*-F
EA
!
! number! °!of!1oLal! Salarv!CosL!!
#!of!ÞoslLlons!! 177! 100°! $21,813,888*!
#!of!Manaaers!&!Supervlsors!! 29! 16.4°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 7! 4°! !
#!of!SLaff!ÞoslLlons!! 7! 4°! !
*!vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv!
!
H,$%'!D8G!R,1'(FN'I!/,-,0'+'-1!"*F!1!*-F
ED
!
! number! °!of!1oLal! Salarv!CosL!!
#!of!ÞoslLlons!! 733! 100°! $27,909,840*!
#!of!Manaaers!&!Supervlsors!! 184! 24.3°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 22! 2.9°! !
#!of!SLaff!ÞoslLlons!! 34! 4.3°! !
*!vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv!
!
H,$%'!DAG!",(SF!,-I!Q'&(',1!*-!"*F!1!*-F!
! number! °!of!1oLal! Salarv!CosL!
#!of!ÞoslLlons!! 193! 100°! $1,722,876!*!
#!of!Manaaers!&!Supervlsors!! 32! 23.8°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 17! 7°! !
#!of!SLaff!ÞoslLlons!! 24! 9°! !
*!vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!
!
74
!lleeL!MalnLenance!servlces!are!lnvlslble!Lo!clLlzens!and!Lherefore!provlde!a!ma[or!opporLunlLv!for!cosL!reducLlon!wlLhouL!a!
lnklna!waLer,!wasLe!waLer!LreaLmenL,!sewers!and!waLer!llnes!malnLenance,!LÞu!compllance,!and!sLorm!
dlrecL!lmpacL!on!servlces.!!
73
!Servlces!lnclude!dr
waLer.!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
;:!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!DDG!P!-,-&'!"*F!1!*-F!
! number! °!of!1oLal! Salarv!CosL!
#!of!ÞoslLlons!! 194! 100°! $8,087,820*!
#!of!Manaaers!&!Supervlsors!! 31! 16°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 11! 6°! !
#!of!SLaff!ÞoslLlons!! 0! 0°! !
lleld!and!CusLomer!Servlce!! 64! 33°! !
*!vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv!
!
H,$%'!D;G!"%,--!-0!,-I!T'L'%*3+'-1!"*F!1!*-F
E;
!
! number! °!of!1oLal! Salarv!CosL!!
#!of!ÞoslLlons!! 76! 100°! $2,361,794*!
#!of!Manaaers!&!Supervlsors!! 12! 23°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 11! 21°! !
#!of!SLaff!ÞoslLlons!! 1! 2°! !
*!vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv!
!
H,$%'!DEG!O&*-*+!&!T'L'%*3+'-1!"*F!1!*-F!
! number! °!of!1oLal! Salarv!CosL!
#!of!ÞoslLlons!! 11! 100°! $699,720!*!
#!of!Manaaers!&!Supervlsors!! 2! 18°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 2! 18°! !
#!of!SLaff!ÞoslLlons!! 0! 0! !
*!vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
76
!uekalb!CounLv!ls!ln!Lhe!process!of!ouLsourclna!Lhe!uevelopmenL!ulvlslon,!whlch!wlll!reduce!Lhe!number!of!emplovees!bv!43!!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
;9!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
F!"*F!1!*-F! H,$%'!D:G!X-)*(+,1!*-!KWF1'+
! number! °!of!1oLal! Salarv!CosL!!
#!of!ÞoslLlons!! 131! 100°! $9,496,336!*!
#!of!Manaaers!&!Supervlsors!! 28! 21.3°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 7! 3.3°! !
#!of!SLaff!ÞoslLlons!! 1! 1°! !
*!vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv!
!
H,$%'!D9G!2XK!"*F!1!*-F!
! number! °!of!1oLal! Salarv!CosL!
#!of!ÞoslLlons!! 27! 100°! $1,239,316!*!
#!of!Manaaers!&!Supervlsors!! 4! 13°! !
#!of!AdmlnlsLraLlve!AsslsLanLs!! 2! 7°! !
#!of!SLaff!ÞoslLlons!! 0! 0°! !
*!vacanL!poslLlons!cosLed!aL!mlnlmum!poslLlon!salarv
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
E>!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!78
We!do!noL!know!Lhe!clrcumsLances!where!compensaLorv!Llme!and!overLlme!are!used,!buL!Lhls!
ls!ofLen!a!conslderable!expense!ln!publlc!oraanlz k !cerLa !Lhls!
alread !of!compensaLorv!Llme!and!overLlme !someLhlna!worLhv! !
our!analvsls.
>G!T!('&1!J*F1F!)*(!J*+3'-F,1*(W !Q'&'-1!]',(F!
!
!
!
!
!
!deLall!on!Lhe!use!of!compensaLorv!Llme!and!overLlme!ln!
uekalb!CounLv.!8eLween!2001!and!2008,!Lhe!counLv!pald!ouL!$101,389,072!ln!overLlme!
pavmenLs!and!349!emplovees!recelved!20!perce e!pav !
pavmenLs. !deparLmenLs!ln!Lhls!sLudv,!Lhe!laraesL !of!overLlme!per!caplLa !
were ($4,187),!8oads!&!uralnaae!($2,773)!and!Þollce!($1,437).!!
5!26:)483G!4952!)61!8@234952!
!
aLlons.!ue alb!CounLv lnlv!monlLors
v,!buL!Lhe!use
!!
!was of!noLe!durlna
H,$%'!; !H!+'!!-
!
1able!61!provldes!addlLlonal
nL!or!more!of!Lhelr!bas !ln!overLlme
!Cf!Lhe
!WaLershed!
!users !ln!2009
?>>E! ?>>:! ?>>9!
$11,131,110!! $11,312,914!! $8,843,127!!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
EC!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!;CG!J*+3'-F,1*(W!H!+'!,-I!5L'(1!+'!
!
Depart ment Na
Exempt Exempt Comp
Non-Ex
Comp Non-Ex Comp Al l OT
All Employees
Overtime
FLSA Exempt Employees
Compensatory Time
Non-Exempt Employees
Compensatory Time
me Comp Hours Earni ngs Hours Earni ngs Hours Al l OT Earni ngs
Ai rport $10,281.87
Art s, Cul t ure & Ent ert ai nment
Chi ef Execut i ve Of f i ce 48.00 $1,662.11 52.00 $1,024.85 -3.50 -$88.17
Chi l d vocat e Cent er 11.25 $235.48
Cl erk Superi or Court 25 $5, 96.00 3.77 614.75 $16,371.86
Commi ssi on Of f i ce 00 $4, 6.25 9.15 35.00 $1,067.17
Com uni t y Devel opment 40.50 $683.20
DeK Workf orce Devel opment 170.25 $3,072.07 128.50 $1,839.54
Dept f Wat ershed Management 9 88204.00 $2,188,000.53
Di st r t At t orney 49 323.55 $11,091.19
Ext ensi on Servi ce 96.00 $1,002.54 3.50 $80.48
Faci l es Management 952.00 $26,587.79 1928.25 $38,102.65 943.50 $28,995.34
Fi nance
Fi re a
GlS
HR &
Hum
lnf or 30
Juve 8.00 $294.21
Law De
Li brary 755.00 $22,664.35 54.00 $610.49 182.25 $3,112.55
Magi st rat e Court 1036.00 $35,306.59
Medi cal Exami ner 1381.25 $42,931.97 84.50 $3,653.46
Parks & Recreat i on 582.00 $14,385.22 2226.25 $37,908.08 56.00 $1,587.01
Pl anni ng and Devel opment 947.50 $30,731.32 378.50 $7,342.78 3.00 $105.18
Pol i ce Servi ces 2535.00 $90,733.38 11685.00 $295,907.93 62133.25 $2,073,297.50
Propert y Apprai sal & Assessment 38.75 $792.53
Purchasi ng & Cont ract i ng 408.00 $12,272.17 179.50 $3,704.19 10.00 $286.99
PW - Roads & Drai nage 1603.00 $47,786.34 2205.75 $36,906.76 39316.50 $966,317.31
PW - Transport at i on 426.50 $13,482.40 919.00 $22,988.45 41.25 $1,671.63
PW-Fl eet Mai nt enance 373.50 $8,513.04 359.75 $6,826.10 834.00 $20,658.83
PW-Sani t at i on 11.50 $198.43 10343.25 $227,826.49
Recorders Court 561.50 $14,310.66 606.00 $9,409.47 2508.25 $64,041.66
Sheri f f 's Of f i ce 116.90 $2,979.35 101025.63 $2,786,416.32
Sol i ci t or, St at e Court 25.50 $647.89
St at e Court 4.00 $77.42 6080.25 $208,030.01
Superi or Court 0.25 $5.00 1.25 $33.38
Tax Commi ssi oner 2166.75 $49,916.53
Vot er Regi st rat i on & El ect i ons 606.25 $10,785.59 575.00 $14,502.15
Grand Tot al 23149. 25 $668, 931. 01 29503. 00 $657, 505. 64 321948. 93 $8, 843, 126. 86
140.00 $5,749.19 110.50 $1,954.33 402.00
64.00 $1,672.98
Ad
, 189.
168.
329.79
271.04
$1,93
$13
m
al b
o 4903.50 $133,862.25 2.25 $1,894.21
2.50 $60. i c
i t i
1355.75 $38,824.65 562.50 $11,488.28 4532.00 $108,423.63
nd Rescue 1260.25 $35,535.86 3970.50 $83,212.54 479.00 $21,591.86
Depart ment 31.50 $1,007.57 543.60 $11,321.31
Meri t Syst em Depart ment 9.00 $235.63 9.00 $143.52
an Servi ces 9.50 $143.54
mat i on Syst ems 3895.50 $121,287.90 1112.50 $22,639.28 10.00 $253.
ni l e Court 1674.25 $33,950.76 8.50 $191.44
part ment 20.75 $475.63
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
E?!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
4952"C959421!25!C8G22:!
uekalb!CounLv!uses!Llme"llmlLed!poslLlons!ln!a!ranae!of!dlfferenL!wavs""from!summer!
emplovmenL!proarams!(under!Lhe!Workforce!lnvesLmenL!AcL)!Lo!consulLanLs.!
!
H,$%'!;?G!H!+'"M!+!1'I!O+3%*W''F!@,F!*)!`,-#,(W!?>C>B!
ueparLmenL !ob!Code 1lLle Plre!uaLe Lnd!uaLe
Þarks!&!8ecreaLlon 4730 uepuLv!ulrecLor 7/28/2003 none
Þarks!&!8ecreaLlon 4613 naLure!CenLer!8anaer 3/9/2004 none
Þarks!&!8ecreaLlon 4743 llnanclal!Þro[ecL!AdmlnlsLraLor 11/1/2006 12/31/2008
Þarks!&!8ecreaLlon 4713 Creenspace!LnvlronmenLal!Manaaer 9/2/2003 none
WaLershed!ManaaemenL 3834 Speclal!Þro[ecLs!CoordlnaLor 8/23/2004 none
WaLershed!ManaaemenL 3480 MeLer!8eader 7/30/2007 7/30/2009
CommunlLv!uevelopmenL 2910 Þro[ecL!MonlLor 7/6/2009 7/6/2011
CommunlLv!uevelopmenL 2910 Þro[ecL!MonlLor 1/3/2009 3/16/2011
Puman!Servlces 3030 Þroaram!CoordlanLor!"!Senlor!laclllLv 1/3/2009 11/16/2009
voLer!8ealsLraLlon 1363 LlecLlon!CoordlnaLor 7/23/2009 2/23/2010
Chlld!AdvocaLe 7413 lnvesLlaaLor!Þrlnclpal 4/21/2008 10/21/2009
laclllLles Þro[ecL!Manaaer
1oLal!Salarles:!$631,908
!
!
!
!
!
!
!
!
!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
E8!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!8:94986:!!)91!96!862!12!)345264!;?4!C87)421!96!)684=23!
lor!varlous!reasons,!oraanlzaLlonal!poslLlons!mav!be!locaLed!ln!one!work!unlL!buL!
funded
v!ldenLlfled!some!
poslLlons!LhaL!are!funded!from!one!deparLmenL!buL!asslaned!Lo!anoLher.!!
H 1'I!!-!<-*1N'(!@,F!*)!`,-#,(W!
?>C>B!
!
!
!
!
!
!
!
!
!
!
!
!
867C?:986!48!4=2!<96196F:!:274986!
s!prevlouslv!noLed,!we!saw!our!Lask!as!provoklna!an!lnformed!dlscusslon!ln!uekalb!CounLv!bv!
rovldlna!an!ob[ecLlve!assessmenL!of!Lhe!observable!facLs.!We!do!noL!presume!Lo!know!Lhe!
!wav!Lo!do!Lhe!dlfferenL![obs!of!Lhe!counLv,!and!flnal!declslons!need!an!ample!alrlna!of!all!
ldes!ln!a!pollLlcal!forum.!We!have!noL!made!lL!our![ob!Lo!lnLrude!on!Lhls!process!bv!arblLraLlna!
Lhe!dlfferenL!valld!perspecLlves!LhaL!exlsL.!1he!flndlnas!presenLed!above!are!facLual,!Lhelr!
accuracv!resLs!wlLh!Lhe!varlous!sources!from!whlch!Lhe!daLa!was!aaLhered.!We!sLrove!for!
conslsLencv!ln!our!daLa!aaLherlna!meLhods!and!presenLaLlon!of!Lhe!flndlnas,!buL!varlaLlons!
amona!counLles,!deparLmenLs,!lnformaLlon!svsLems,!and!lnLervlewee!perspecLlves!do!exlsL.!!
!
!
!bv!anoLher.!As!wlLh!compensaLorv!Llme,!overLlme,!and!Llme"llmlLed!emplovmenL!
pracLlces,!personnel!cosL!allocaLlon!ls!an!lmporLanL!area!of!analvsls.!Cur!lnqulr
,$%'!;8G!"*F!1!*-F!<FF!0-'I!1*!5-'!T'3,(1+'-1!,-I!M*&,
!
!
!
7
!
A
p
besL
s
Job Title Dept. charged for position Assigned
Asst Dir PW, Finance & Admin* Dept of Watershed Management Public Works Director's Office
Public Works Outreach Special PW - Transportation Public Works Director's Office
Office Assistant Senior Dept of Watershed Management Public Works Director's Office
Public Works Outreach Special PW-Sanitation Public Works Director's Office
Natural Resources Administrator PW-Sanitation Public Works Director's Office
GIS Specialist PW-Roads and Drainage Public Works Director's Office
Communications Writer Dept of Watershed Management CEO Office
Special Projects Coordinator * Dept of Watershed Management CEO Office
Constituent Services Specialist Information Systems CEO Office
Special Projects Coordinator * Facilities Management CEO Office
Housing Programs Manager Community Development CEO Office
Director Public Works Public Works CEO Office
Day Camp Director Parks and Recreation CEO Office
Consultant Senior Purchasing and Contracting Recorder's Court
Office Assistant Senior Parks and Recreation Watershed Management
GIS Specialist Senior PW-Roads and Drainage Watershed Management
Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
EA!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
!
5'4.-44'*&!
ln!Lhls!secLlon!of!Lhe!reporL,!we!conslder!our!flndlnas!and!aLLempL!Lo!draw!some!concluslons.!
We!also!offer!some!broader!commenLarv!reaardlna!varlous!oraanlzaLlonal!manaaemenL!
p
!
eparLmenLs.!Cur!lnLeresL!ln!and!emphasls!on!a!performance"based!approach!Lo!counLv!
overnmenL!ls!probablv!noLhlna!new!Lo!uekalb!CounLv!offlclals,!buL!lL!ls!someLhlna!LhaL!we!
r!
all!
vels,!Lhen!measured!and!analvzed!on!an!onaolna!basls.!1he!performance!manaaemenL!svsLem!
!lnform!manaaerlal!acLlon,!serve!as!Lhe!basls!for!declslon"maklna,!and!aulde!
lmprovemenL!efforLs!Lhrouah!all!levels!of!Lhe!counLv.!1hls!ls!noL!easv!Lo!do,!of!course.!Manv!
aovernmenLs!sLruaale!Lo!lmplemenL!onlv!parLs!of!Lhls!aaenda.!Powever,!Lhe!alLernaLlve""usuallv!
a!revolvlna!serles!of!ad!hoc!pollLlcal!declslons""ls!noL!verv!LempLlna!elLher.!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
racLlces!LhaL!we!belleve!are!lmporLanL!for!all!aovernmenLs,!lncludlna!uekalb!CounLv.!!
!
78?64G!785!)39:86:!!
ur!revlew!of!Lhe!comparlson!counLles!vlelded!much!lnformaLlon.!As!we!aaLhered!daLa!and!
eld!dlscusslons!wlLh!personnel!ln!Lhe!varlous!counLles,!we!were!able!Lo!ldenLlfv!pracLlces!LhaL!
formed!our!Lhlnklna!relaLlve!Lo!uekalb!CounLv!and!lnfluenced!our!recommendaLlons.!!
owever,!lL!ls!lmporLanL!Lo!undersLand!LhaL!we!dld!noL!base!our!sLafflna!reducLlon!
ecommendaLlons!on!sLafflna!levels!ln!Lhe!comparlson!counLles.!lndeed,!our!analvsls!clearlv!
emonsLraLed!mulLlple!dlfferences!amona!counLles.!1hese!dlfferences!prevenL!Lrue!sLafflna!
omparlsons.!neverLheless,!Lhe!comparlsons!ouLllned!ln!Lhls!reporL!do!provlde!uekalb!wlLh!
seful!lnformaLlon!reaardlna!sLrucLure,!servlce!provlslon,!budaeLs,!and!measures!of!success.!!!!
23<835)672!52):?325264!
ekalb!CounLv!presenLed!evldence!of!a!wlde!ranae!of!performance!measures!across!Lhe!
C
h
ln
P
r
d
c
u
!
!
!
u
d
a
need!Lo!clarlfv!for!broader!audlences.!!
A!kev!parL!of!a!performance"based!approach!ln!counLv!aovernmenL!ls!esLabllshlna!an!
aareemenL!amona!clLlzens,!elecLed!offlclals,!and!admlnlsLraLors!on!Lhe!deflnlLlon!of!success.!
SLraLealc!plannlna!processes!can!help!bulld!Lhls!klnd!of!consensus.!numerous!meLhods!exlsL!fo
sLraLealc!plannlna,!ln!whlch!counLv!vlslon!and!mlsslon!sLaLemenLs!are!flrsL!creaLed.!1hls!
foundaLlonal!work!Lhen!auldes!declslons!abouL!Lhe!counLv's!dlrecLlon,!aoals,!sLraLeales,!and!
deslred!ouLcomes.
77
!
!
nexL,!Lhese!elemenLs!of!a!sLraLealc!plan!should!drlve!Lhe!developmenL!of!an!
raanlzaLlonal!performance!manaaemenL!svsLem!ln!whlch!counLv!performance!ls!deflned!aL! o
le
should
!
77
!!ohn!8rvson,!S,'(,")-$!78(##-#)!I%'!7&38-$!(#*!T%#1'%I-,!U')(#-V(,-%#+.!new!?ork:!Wllev,!1993.!
!
!
Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
ED!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/ulscusslon!
Aprll!23,!2010!
! !
!uekalb!CounLv!has!some!admlnlsLraLlve!sophlsLlcaLlon.!1he!
ance!measuremenL!were!poslLlve,!for!example,!buL!we!found!a!
menLs!sLresslna!amblaulLles!abouL!deparLmenL!mlsslons!and!a!lack!
a!lndlvlduals!offer!excellenL!leadershlp,!buL!Lhev!come!and!ao.!
v!
av!a!
role!ln! lna!an!envlronmenL!where!lnvesLmenLs!ln!performance!manaaemenL!recelve!
nLhuslasLlc!supporL.!
nnlna,!counLles!musL!also!be!adapLlve.!As!menLloned!earller!ln!
Lhls!reporL,!local!aovernmenL!offlclals!deal!wlLh!seLbacks!and!uncerLalnLles.!1here!are!Llmes!
aeL!
eclude!
!
dded!based!on!lmmedlaLe!personnel!needs!and!opporLunlLles!aL!Lhe!work!unlL!level,!as!
pposed!Lo!human!resource!plannlna!belna!aulded!bv!all!counLv!leaders!operaLlna!from!a!
ance!manaaemenL!svsLem.!!
!
lna!
poslLlons!aL!Lhe!rlahL!Llme,!Lo!a!more!conLemporarv!
unders l!
!
!
!efflclenL!communlcaLlon!flow,!Llmeller!declslons,!and!areaLer!emphasls!
!cusL
79
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Cur!flndlnas!show!LhaL
overall!raLlnas!for!perform
recurrenL!Lheme!ln!Lhe!com
of!conLlnulLv.!Well"meanln
uekalb!CounLv!has!noL!used!sLraLealc!plannlna,!and!Lhls!ls!one!posslble!reason!whv!some!surve
respondenLs!mlahL!percelve!a!lack!of!focus.!1hls!slLuaLlon!also!ralses!quesLlons!abouL!Lhe!
enaaaemenL!of!kev!counLv!sLakeholders,!such!as!Lhe!buslness!communlLv,!who!mlahL!pl
creaL
e
!
ln!addlLlon!Lo!sLraLealc!pla
when!plannlna!musL!be!conducLed!on!a!llmlLed!basls!Lo!address!emeralna!lssues!such!as!bud
cuLbacks.!L++&"+!/(#()"/"#,!(11'%($."+!are!necessarv!as!counLv!offlclals!sLrlve!Lo!ad[usL!Lo!
chanaes!ln!Lhe!envlronmenL.!Powever,!Lhe!manaaemenL!of!lmmedlaLe!lssues!does!noL!pr
Lhe!need!Lo!focus!on!Lhe!mlsslon,!lonaer"Lerm!deslred!ouLcomes,!or!performance!
measuremenL.
78
!!!
!
1houah!lssues!manaaemenL!ls!cerLalnlv!approprlaLe,!we!suaaesL!LhaL!uekalb!CounLv!has
almosL!excluslvelv!relled!upon!Lhls!approach!Lo!make!sLafflna!declslons.!ÞoslLlons!have!been!
a
o
broader!focus!on!Lhe!oraanlzaLlonal!perform
:4)<<96F!
SLafflna!meLhods!have!evolved!from!focuslna!on!Lhe!shorL"Lerm!lnLeresLs!of!manaaers!Lo!hav
Lhe!rlahL!number!of!people!ln!Lhe!rlahL!
Landlna!of!Lhe!need!Lo!llnk!personnel!plannlna!Lo!Lhe!broader!conLexL!of!oraanlzaLlona
aoals. 1he!wldelv!accepLed!noLlon!of!ºsLraLealc!human!resource!plannlna"!reflecLs!Lhe!
lmporLanL!relaLlonshlp!beLween!personnel!declslons!and!Lhe!sLraLealc!shorL"!and!lona"Lerm!
lnLeresLs!of!an!oraanlzaLlon.!Cf!course,!sLraLealc!human!resource!plannlna!does!allow!for!
sLraLealc!downslzlna.!WII"$,-4"!downslzlna!emphaslzes!efflclenL!and!effecLlve!hlerarchles,!
parLlcularlv!flaLLer!and!leaner!oraanlzaLlonal!sLrucLures.!llaLLer!and!leaner!deslans!are!vlewed
s!conduclve!Lo!more a
on omer,!or!clLlzen,!needs.! !!
!
ConslsLenL!wlLh!Lhe!lnLeresLs!of!effecLlve!downslzlna,!buL!acknowledalna!addlLlonal!
lmpllcaLlons,!+,'(,")-$!downslzlna!sLresses!LhaL!oraanlzaLlons!shlfL!Lhe!psvcholoalcal!conLracL!
wlLh!emplovees!LhaL!accompanles!sLaff!reducLlon!declslons.!ln!relaLlvelv!sLable!Llmes,!
oraanlzaLlons!reward!producLlve!work!wlLh!varvlna!levels!of![ob!securlLv.!ln!Llmes!of!
uncerLalnLv,!however,!Lhe!envlronmenL!Lrumps!predlcLablllLv!and!permanencv.!1he!
!! !
78
!onaLhan!1ompklns!(2002).!SLraLealc!human!resource!manaaemenL!ln!aovernmenL:!unresolved!lssues.!!Þubllc!Þersonnel!
ManaaemenL,!31(1),!93"110.!!
79
nlcholas!!.!MaLhvs!&!Llmer!P.!8urack!(1993).!SLraLealc!downslzlna:!Puman!resource!plannlna!approaches.!Puman!8esource!
Þlannlna,!16,!71"84.!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
E;!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/ulscusslon!
Aprll!23,!2010!
! !
1wo!Approaches!Lo!CraanlzaLlon!8educLlon
Abollsh![obs!and!freeze!
unfllled!vacancles
ueLermlne!lmpacL!of!earlv!
reLlremenLs
8econflaure!deparLmenLs!
wlLh!reduced!sLafflna!and!
lmplemenLaLlon!plan
8evlew!deparLmenL!
sLrucLure!and!sLafflna!and!
deflne!crlLlcal!poslLlons!LhaL!
musL!be!fllled
ueLermlne!lf!addlLlonal!
reducLlons!are!needed
ConducL!hlah!level!revlew!!of!
deparLmenL!sLrucLures!and!
sLafflna
ldenLlfv!3*FF!$%' reducLlon!
opporLunlLles
ueLermlne!lmpacL!of!
abollshed!vacancles!and!
frozen!poslLlons
C
S
u
/
!
Þ
Þ
M
!
A
n
a
l
v
s
l
s
ueflne!flnal!deparLmenL!slze
Assess!rlsks!and!make!!
flnal!declslons
ldenLlfv!work!LhaL!no!
lonaer!be!done
6#I0'1!
H,(0'1
!"#!$%&#!'()%*+,%-+'*!.'*/+)0(%-+'*!
1+22!*'-!3#!#//#.-+4#!0*5#(!(#50.#5!
$-%//+*)!.'*/+)0(%-+'*
<33(*,&N!C <33(*,&N!?
psvcho e!
Lv.!
d!
ure!1.!!1he!analvsls!descrlbed!ln!Lhls!reporL!reflecLs!Lhe!flrsL!Lwo!sLeps!of!
pproa
!
!
!
uce!posslble!reducLlon!opporLunlLles!and!provlde!a!
prellmlnarv!assessmenL!of!poLenLlal!rlsks.!uekalb!CounLv!should!conLlnue!Lhls!process!and!
aenera
!lL!wlll!
r!provlde.!
ducLlon!
lmpacLs!before!maklna!flnal!declslons.!A!resLrucLurlna!process!would!Lhen!follow!accordlna!Lo!
an!esLabllshed!lmplemenLaLlon!plan!LhaL!seLs!approprlaLe!LlmeLables.!!
loalcal!conLracL!chanaes!wlLh!emplovees.!Þerformance!sLlll!maLLers,!buL!Lhe!avallabl
rewards!dlmlnlsh.!
!
!
83F)69H)4986!321?74986!)!!38)7=2:!
1wo!baslc!approaches!Lo!oraanlzaLlonal!reducLlon!have!been!lnlLlaLed!ln!uekalb!Coun
1he!Cfflce!of!Lhe!Chlef!LxecuLlve!Cfflcer!recenLlv!used!Approach!1,!ouLllned!on!Lhe!lefL!han
slde!of!Lhe!charL!ln!lla
A ch!2!LhaL!was!lnlLlaLed!bv!Lhe!8oard!of!Commlssloners,!as!ouLllned!on!Lhe!rlahL!hand!
slde!of!Lhe!charL!ln!llaure!1.!As!we!wlll!noLe!furLher!ln!our!recommendaLlons,!boLh!of!Lhese!
approaches!can!lead!Lo!reduced!deparLmenL!sLrucLures!and!sLafflna.!!
!
!
!
!
!
!
!
P!0#('!CI!H[*!<33(*,&N'F!1*!5(0,-!a,1!*-!Q'I#&1!*-!
WlLh!Approach!2,!we!lnLrod
Le!a!more!deLalled!assessmenL!of!Lhe!lmpacLs!produced!bv!abollshlna!vacanL!and/or!
frozen!poslLlons,!wheLher!Lhev!have!been!open!for!some!Llme!or!recenLlv!ellmlnaLed!bv!a!
budaeL!reducLlon!sLraLeav.!1he!redeflned!deparLmenL!sLafflna!wlll!Lhen!Lake!shape,!and
be!posslble!Lo!flnallze!Lhe!servlces!LhaL!each!deparLmenL!musL!reduce!or!can!no!lonae
1he!counLv!should!conducL!speclflc!deparLmenL"level!rlsk!assessmenLs!on!poslLlon!re
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
EE!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/ulscusslon!
Aprll!23,!2010!
! !
!As!we! orked!Loward!our!seL!of!recommendaLlons,!we!adopLed!a!rule!of!Lhumb!LhaL!Lhere!
ould!be!no!more!Lhan!four!levels!of!manaaemenL!beLween!Lhe!dlrecLor!and!worker!levels.!
learned!from!uekalb!CounLv!
dlscusslons!and!lnLervlews!and!our!own!prevlous!experlence.!1here!are!few!expllclL!rules!abouL!
bureau
e!
!
manv!lnLervenlna!facLors!
(llke!dlsLance!and!Lhe!Lvpe!of!oraanlzaLlon)!deLermlne!Lhe!approprlaLe!hlerarchv.!!
Plerarchv!and!span!of!conLrol!are!Lwo!relaLed!concepLs.!ueveloplna!a!flaLLer!hlerarchv!
cerL federal!naLlonal!
nL!had!one!
shlfL!LhaL!raLlo!
Lo! buL!Lhls!sLudv!
dld! !envlsloned!
uslna !of!Lhe!bloaLed!
aL!smaller!
spans !advanLaaes!
over aaps!ln!
perspecLlve!comes!
from !
oraanlzaLlon!
overwhelmed!wlLh!
small, manaae!work!
perspecLlve!ls!
LhaL !spans!of!
!and!aoals!
LhaL!char
menL!
=923)37=G!)61!:!)6!8<!786438C!
w
sh
1hls!aoal!derlves!from!manv!sources-lncludlna!whaL!we!
craLlc!hlerarchles,!however.!uebaLes!abouL!Lhe!ºLhlckness"!of!aovernmenL!bureaucracles!
ln!Lhe!unlLed!SLaLes!Lrace!back!Lo!Lhe!flrsL!LexLbook!on!publlc!admlnlsLraLlon,
80
!however,!Lhes
dlscusslons!are!mosL!commonlv!assoclaLed!wlLh!Lhe!ÞCSuCC88!(plannlna,!oraanlzlna,!sLafflna,!
dlrecLlna,!coordlnaLlna,!reporLlna!and!budaeLlna)!acronvm!Cullck!and!urwlck!presenLed!ln!
1937.
81
!1hev!araued!for!a!unlLv!of!command!wlLh!no!amblaulLles!abouL!who!was!ln!charae,!buL
also!recoanlzed!LhaL!leaders!need!asslsLance!Lo!do!Lhelr![obs!and!LhaL!
alnlv!requlres!decreaslna!Lhe!number!of!supervlsors.!1hls!was!a!aoal!of!Lhe!
Þerformance!8evlew!(nÞ8).!1he!nÞ8!sLudv!concluded!LhaL!Lhe!federal!aovernme
supervlsor!for!everv!seven!emplovees,!and!Lhe!CllnLon!admlnlsLraLlon!souahL!Lo!
1:13.
82
!Laraer!spans!of!conLrol!found!ln!prlvaLe!lndusLrles!lnsplred!Lhls!efforL,!
noL!enLlrelv!resolve!Lhe!quesLlon!of!whaL!was!an!ldeal!span.!lndeed,!Lhe!nÞ8
!new!Lechnoloales!Lo!enhance!Lhe!work!of!supervlsors,!Lhere!was!Lhe!lmaae
bureaucracv,!buL!also!a!plan!Lo!make!aovernmenL!more!effecLlve.!!
!
A!sLudv!done!ln!schools!found!LhaL!oraanlzaLlon!form!does!maLLer!and!Lh
!of!conLrol!are!more!effecLlve!when!Lhe!supervlsor!has!lnformaLlon!and!skllls
!Lhe!menLorlna!and!Leachlna!process.
83!
Smaller!
knowledae!and!skllls!would!permlL!laraer!numbers!of!subordlnaLes.!AnoLher!
!human!relaLlons!school!of!oraanlzaLlon!Lheorv,!whlch!araues!for!flaLLenlna
oraanlzaLlons!and!empowerlna!emplovees,!buL!Lhls!mav!be!a!ma[or!plvoL!for!an!
accusLomed!Lo!hlerarchlcal!auLhorlLv.!A!falled!efforL!mav!leave!supervlsors!
!dav"Lo"dav!manaaemenL!lssues,!whlch!mlahL!deLrac !Lo!
processes!and!enaaae!ln!clLlzen!ouLreach!and/or!lonaer!Lerm! !
!Lhe!mulLlpllclLv!of!aoals!found!ln!aovernmenL!oraanlzaLlons!araues!for!narrower
conLrol.!LfforLs!Lo!funcLlon!more!llke!a!buslness!requlre!Lhe!well"deflned!mlsslons
!subordlnaLes-faclllLaLlna
!Lhe
L!from!Lhelr!ablllLv
plannlna.!A!flnal
acLerlze!prlvaLe!oraanlzaLlons.
84
!!
!
A!boLLom!llne!on!Lhe!hlerarchv!lssue!ls!LhaL!we!can!onlv!have!Lhe!level!of!aovern
we!can!afford.!neverLheless,!Lhe!relaLlonshlp!beLween!sLrucLure!and!performance!needs!
consLanL!emphasls.!L#!,."!$(+"!%I!:";(83!H%&#,02!-,!-+!1%++-38"!,.(,!-#$'"(+"*!8"4"8+!%I!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
80
!!Leonard!WhlLe,!L#,'%*&$,-%#!,%!,."!S,&*0!%I!7&38-$!X*/-#-+,'(,-%#.!new!?ork:!1he!Macmlllan!Companv,!1926.!
81
!LuLher!Cullck,!Lvdal!urwlck,!!ames!u.!Moonev,!and!oLhers,!Þaper!on!Lhe!Sclence!of!Þubllc!AdmlnlsLraLlon.!new!?ork,!lnsLlLu
of!Þubllc!AdmlnlsLraLlon:!Columbla!unlverslLv,!1937.!
Le!
Lon,!uC,!1993.!
!kenneLh!!.!Meler!and!!ohn!8ohLe,!"Cde!Lo!LuLher!Cullck!ºSpan!of!ConLrol!and!CraanlzaLlonal!Þerformance,"!"X*/-#-+,'(,-%#!
#*!S%$-",0,"!vol.!23(2),!2000:!!113!-!137.!
!nlck!A!1heobald!and!Sean!nlcholson"CroLLv,!"1he!Manv!laces!of!Span!of!ConLrol:!CraanlzaLlonal!SLrucLure!Across!MulLlple!
Coal"!X*/-#-+,'(,-%#!Y!S%$-",02!36,!6:!2003:!648"660.!
82
!Al!Core,!N."!M"1%',!%I!,."!T(,-%#(8!7"'I%'/(#$"!M"4-"P2!J'%/!M"*!N(1"!,%!M"+&8,+Z!
H'"(,-#)!(![%4"'#/"#,!N.(,!!%'\+!]",,"'!Y!H%+,+!^"++.!uS!CovernmenL!ÞrlnLlna!Cfflce:!Washlna
83
(
84
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
E:!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/ulscusslon!
Aprll!23,!2010!
! !
(&,.%'-,02!+8%P!'%&,-#"!($,-%#+2!(#*!-/1"*"!
*"$-+-%#"/(\-#)2!3&,!+-/180!"8-/-#(,-#)!1%+-,-%#+!-+!#%,!(!$"',(-#!$&'"6!
!1he!
econom
!
/(#()"/"#,!(**!$%+,2!$'"(,"!(/3-)&-,-"+!(3%&,!
!
!
7867C?:986!48!19:7?::986!:274986!
!
We!appreclaLe!Lhe!opporLunlLv!Lo!work!wlLh!uekalb!CounLv!durlna!Lhls!dlfflculL!perlod,!and!we!
undersLand!LhaL!Lhe!currenL!leadershlp!and!lLs!predecessors!have!approached!Lhelr!work!wlLh!
enerav!and!commlLmenL.!1he!challenaes!faced!bv!all!aovernmenLs!are!conslderable,!and!
counLles!arauablv!face!more!dlfflculLles!Lhan!munlclpallLles!or!oLher!levels!of!aovernmenL.!
!
1he!boLLom!llne!ls!LhaL!a!dlfflculL!process!lles!ahead.!lndlvldual!emplovees!are!llkelv!Lo!
suffer,!and!counLv!servlces!mav!be!dlmlnlshed!ln!wavs!LhaL!are!dlfflculL!Lo!foresee.
v!ls!Lo!blame,!of!course,!buL!Lhere!ls!a!lesson!here...LhaL!a!susLalned!focus!on!
performance!ln!a!closelv!allaned!sLraLealc!human!resource!plannlna!svsLem!ls!Lhe!besL!wav!
forward.!ln!essence,!hlah!performlna!aovernmenLs!musL!llnk!human!resource!plannlna!Lo!Lhe!
overall!mlsslon,!sLraLealc!plan,!and!performance!manaaemenL!svsLem,!even!ln!Llmes!of!
adapLaLlon!Lo!envlronmenLal!chanae.
83
!ConslsLenL!wlLh!Lhese!concluslons,!Lhe!followlna!
recommendaLlons!address!boLh!shorL"Lerm!and!lona"ranae!acLlons!for!conslderaLlon!bv!uekalb
CounLv.!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
83
!8andall!S.!Schuler!&!Susan!L.!!ackson!(1987).!CraanlzaLlonal!sLraLeav!and!oraanlzaLlon!level!as!deLermlnanLs!of!human!
resource!manaaemenL!pracLlces.!Puman!8esource!Þlannlna,!10(3),!123"141,!ÞaLrlck!M.!WrlahL!&!Carv!C.!McMahan!(1999).!
lshers.!
1heoreLlcal!ÞerspecLlves!for!sLraLealc!human!resource!manaaemenL.!ln!8.S.!Schuler!(Lds.),!S,'(,")-$!_&/(#!M"+%&'$"!
9(#()"/"#,!(pp,!49"72).!Malden,!MA:!8lackwell!Þubl
Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
E9!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
!
A/.*::/&0%)'*&4!
!
2:4);C9:=!)!785!32=26:9@2!83F)69H)4986)C!!23<835)672!
ucL!
lrecLlon,!buL!Lo!bulld!consensus!lnLernallv!and!amona!exLernal!sLakeholders!such!as!clLlzens!
and!Lhe !
ed!
!
and!Lrack!deslrable!ouLcomes.!1hls!wlll!requlre!conslderable!capaclLv!bulldlna,!buL!Lhe!
resulLs!are!worLh!Lhe!efforL.!1ralnlna!wlll!be!needed,!accordlna!Lo!our!survev!flndlnas,!for!
example.!Manaaers!musL!noL!onlv!measure!performance,!buL!should!also!be!able!Lo!use!
performance!daLa!Lo!LaraeL!areas!for!hlah!lmpacL!lmprovemenLs.!!!
!
"(,&1!&'!1N'!,(1!,-I!F&!'-&'!*)!N#+,-!('F*#(&'!3%,--!-0!,1!,%%!%'L'%F4!1he!currenL!poslLlon"
cuLLlna!mav!damaae!counLv!servlce!dellverv!for!some!Llme!Lo!come,!and!Lhls!mlahL!have!been!
avolded.!1he!economlc!downLurn!was!a!perfecL!sLorm!for!an!oraanlzaLlon!LhaL!has!noL!
developed!focus!on!sLraLealc!plannlna!and!oraanlzaLlonal!performance!manaaemenL.!WlLhouL!
Lhls!foundaLlon,!human!resource!plannlna!ls!reduced!Lo!ad!hoc!sLafflna!declslons!and!ls!drlven!
bv!Lhe!lssues!or!crlsls!of!Lhe!dav.!!Plah!levels!of!lndlvldual!performance!exlsL,!buL!such!efforLs!
need!approprlaLe!conLexL!and!focus.!!
!
!
!?3:?2!83F)69H)4986)C!32:43?74?396F!)61!:23@972!3212:9F6!
!
X-1'-F!)W!1N'!)*&#F!*-!&*('!F'(L!&'F4!Manv!manaaers!ln!uekalb!CounLv!belleve!Lhev!have!
alreadv!made!slanlflcanL!sLaff!reducLlons!and!LhaL!furLher!reducLlons!are!noL!posslble.!lurLher!
cuLs!mav!cerLalnlv!creaLe!problems,!lf!Lhose!cuLs!are!done!P-,.%&,!$.(#)"+!,%!,."!"5-+,-#)!
%')(#-V(,-%#(8!+,'&$,&'"6!1hus,!Lhe!counLv!should!Lake!sLeps!Lo!redeslan!Lhe!oraanlzaLlonal!
sLrucLure!ln!wavs!LhaL!would!supporL!addlLlonal!cuLs.!1o!do!Lhls!effecLlvelv,!sLraLealc!declslons!
are!needed!reaardlna!Lhe!mosL!lmporLanL!core!servlces.!!Cnce!core!servlces!are!aareed!upon,!
efforLs!can!shlfL!Lo!creaLlna!a!more!focused!and!leaner!counLv!aovernmenL.!LvervLhlna!Lhe!
counLv!does!cannoL!be!crlLlcallv!lmporLanL,!ln!our!experlence,!sLraLealc!servlces!have!become!
.!
5)6)F25264!:G:425!48!F?912!1279:986:!
!
J*-I#&1!F1(,1'0!&!3%,--!-0.!!1hrouahouL!our!analvsls,!we!heard!of!evolvlna!plans!Lo!cond
sLraLealc!plannlna!ln!Lhe!near!fuLure.!!We!encouraae!Lhls!as!a!wav!Lo!noL!onlv!seL!sLraLealc!
d
!buslness!communlLv.!!CuLcomes!of!a!sLraLealc!plannlna!process!are!essenLlal!Lo!maklna
subsequenL!sLrucLural!and!operaLlonal!declslons,!and!esLabllshlna!an!oraanlzaLlonal!
performance!manaaemenL!svsLem.!!
!
X+3(*L'!3'()*(+,-&'!+',F#('+'-1!!-!T'V,%$!J*#-1W4!1hls!efforL!should!flow!from!Lhe!
sLraLealc!vlslon,!mlsslon!ldenLlflcaLlon,!deslred!ouLcomes,!and!servlce!prlorlLlzaLlon!decld
durlna!sLraLealc!plannlna.!1he!CLC!should!Lhen!hold!manaaers!responslble!for!achlevlna!and
malnLalnlna!hlah!levels!of!performance!conslsLenL!wlLh!Lhe!counLv's!aoals.!1he!counLv!should!
measure!
confused!wlLh!deslrable!servlces,!and!Lhls!ls!noL!aolna!Lo!work!when!resources!are!decllnlna
!
!
!
Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
:>!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!%',-'(!,-I!+*('!'))'&1!L'!*(0,-!a,1!*-.!1he!
plraLlon.!1helrs!was!a!sLaLewlde!efforL,!buL!kev!
,!lnnovaLlon,!accounLablllLv,!and!Lransparencv!sLlll!
Lv!ls!weak!ln!all!of!Lhese!areas,!buL!Lhese!are!
!efflclencv.!Lven!ln!Lhese!dlfflculL!Llmes,!Lhe!
86
kalb!CounLv!ls!oraanlzed!lnLo!
ulLlple,!smaller!aaencles!compared!Lo!our!benchmark!counLles.!1hls!slLuaLlon!llkelv!
uld!be!no!
L!beLween!deparLmenL!dlrecLors!and!workers,!and!we!have!
ecommended!cuLs!LhaL!wlll!help!Lo!reach!Lhls!aoal.!Powever,!elecLed!offlclals!musL!provlde!furLher!
!well"
e!
!
d!
alnlv!Lhere!are!addlLlonal!
pporLunlLles.!
rvlce!
@)C?)42!7?33264!:4)<<96F!!3)74972:!)61!2)3CG!3249325264!
enslve!
!
oL!be!
ble!
!!!!!!!!!!!!!!
bF'!3(*&'FF!('I'F!0-!F1(,1'0!'F!1*!I'L'%*3!,
MlnnesoLa!redeslan!efforL!can!offer!some!lns
Lerms!llke!performance!ouLcomes,!scalablllLv
resonaLe.!We!do!noL!araue!LhaL!uekalb!Coun
compeLlna!areas!of!emphasls!alona!wlLh!cosL
dlscusslons!ln!MlnnesoLa!focus!more!on!redeslanlna!Lhe!work!of!counLles. !
J*+$!-'!T'V,%$!J*#-1W!I'3,(1+'-1F!,-I^*(!S'W!#-!1F4!!ue
m
conLrlbuLes!Lo!mlsslon!creep,!as!each!aaencv!seeks!Lo!advance!lLs!own!aaenda.!A!raLlonal!
declslon!process!could!reduce!admlnlsLraLlve!and!sLaff!funcLlons!bv!blendlna!llke!aaencles,!
unlLs,!and/or!Lasks!ln!wavs!LhaL!produce!new!svnerales.!
!
Q'I#&'!%'L'%F!!-!1N'!$#(',#&(,1!&!N!'(,(&NW4!We!used!Lhe!assumpLlon!LhaL!Lhere!sho
more!Lhan!four!levels!of!manaaemen
r
auldance!on!how!Lhe!uekalb!CounLv!deparLmenLs!are!sLrucLured.!We!based!our!analvsls!on
chosen!assumpLlons,!buL!fuLure!appllcaLlons!need!Lhe!backlna!of!Lhe!elecLed!leadershlp!ln!Lh
counLv.!
!
P*&#F!+*('!*-!3(!L,1!a,1!*-!3*FF!$!%!1!'F4!ÞrlvaLlzaLlon!does!noL!necessarllv!lead!Lo!beLLer!
counLv!aovernmenL,!buL!Lhe!lack!of!proaress!Lowards!prlvaLlzaLlon!ln!uekalb!CounLv!does!ralse
quesLlons!abouL!overall!aoals.!Some!promlnenL!examples!lnclude!Lhe!mowlna!of!parks!an
rlahLs!of!wav,!and!recreaLlon!servlces!sLand!ouL!as!posslblllLles.!CerL
o
!
Q')*&#F!'))*(1F!1*!&(',1'!&,$!-'1!%!-'!*))!&'(F4!1hls!ldea!has!merlL,!buL!Lhese!poslLlons!should!
noL!become!beachheads!for!new!bureaucracles!LhaL!are!an!addlLlonal!sLep!awav!from!se
dellverv.!1he!posslblllLles!for!lncreaslna!mlsslon"orlenLed!focus!are!a!plus,!buL!poslLlon!arowLh!
around!Lhese!new!offlclals!would!onlv!relnforce!concerns!abouL!counLv!sLafflna.!
!
!
2
8<<23:!
!
K1,-I,(I!a'!,-I!$'11'(!+,-,0'!*L'(1!+'!,-I!&*+3'-F,1*(W!1!+'4!Cur!flndlnas!show!exL
use!of!overLlme!and!compensaLorv!Llme.!Some!deparLmenLs!use!far!more!Lhan!oLhers.!Þollce!
Servlces!ranks!hlahlv!ln!Lhese!caLeaorles.!1here!are!some!sLrucLural!reasons!for!varlaLlons!ln
overLlme!and!compensaLorv!Llme,!of!course,!buL!LhaL!does!noL!mean!LhaL!Lhls!expense!cann
manaaed!beLLer.!1hls!ls!especlallv!Lrue!lf!subsLanLlal!poslLlon!reducLlons!are!made,!as!consldera
poslLlon!savlnas!could!be!losL!Lo!overLlme.!
!
K1,-I,(I!a'!,-I!$'11'(!+,-,0'!#F'!*)!1!+'"%!+!1'I!'+3%*W''F4!uekalb!CounLv!uses!Llme!
llmlLed!emplovees,!and!Lhls!ls!anoLher!approprlaLe!sLraLeav.!ln!some!wavs,!Lhe!use!of!Llme"
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !
!uan!8echLzlaal,!8edeslanlna!CounLv!CovernmenL.!Lhekenvonleader.com,!see:!
hLLp://Lhekenvonleader.com/news.php?vlewSLorv=1891
86
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
:C!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
llmlLed!poslLlons!mlahL!be!deslrable!ln!a!volaLlle!economv.!Powever,!Lhe!cholce!Lo!creaLe!Llm
llmlLed!poslLlons!should!be!a!meanlnaful!one.!1lme"llmlLed!emplovees!should!noL!llnaer!on!fo
lndeflnlLe!perlods.!Cur!analvsls!revealed!poslLlons!LhaL!we!found!Lo!be!acLlve!for!a!lonaer!
perlod!Lhan!allowed.!1he!declslons!made!ln!each!of!Lhese!lndlvldual!cases!mav!be!ln!Lhe!be
lnLeresLs!of!Lhe!counLv,!buL!overall!Lhls!pracLlce!undermlnes!efforLs!Lo!conLrol!cosLs.!
!
e"
r!
sL!
T!F&*-1!-#'!)#-I!-0!*)!3*F!1!*-F!)(*+!-*-",FF!0-'I!I'3,(1+'-1F4!llexlblllLv!ln!work!
r!
!LhaL!
!
!
culL!Lo!ensure!accounLablllLv.!
s!
e!
*-F!I'(!1N'!%*-0"1'(+!!+3,&1!*)!',(%W!('1!('+'-1!*))'(F4!WhaL!we!know!ls!LhaL!earlv!reLlremenL!
!
!
eflL!
,(')#%%W!&*-F!I'(!1N'!!+3,&1!*)!',(%W!('1!('+'-1!3%,-F!*-!5"O6!%!,$!%!1W4!AL!presenL,!all!we!see!
!
cess.!
21?72!4=2!6?5;23!8<!!8:94986:!96!12E)C;!78?64G!
-1W!$'&*+!-0!,!%',-'(!*(0,-!a,1!*-4!!uurlna!our!analvsls,!we!heard!suaaesLlons!Lo!
eeze!vacanL!poslLlons!and!relv!on!aLLrlLlon!Lo!reduce!Lhe!personnel!budaeL.!1hls!plan!does!noL!
L!
adershlp!should!deLermlne!Lhe!approprlaLe!sLafflna!
eeded!Lo!weaLher!Lhe!economlc!cllmaLe!and!make!all!Lhose!moves!ln!one!reducLlon!
!
messaae!Lo!Lhe!clLlzens!of!uekalb!CounLv!abouL!Lhe!supporLable!level!of!servlce.!!
asslanmenLs!ls!valued,!buL!slLuaLlons!ln!whlch!deparLmenLs!fund!lndlvlduals!worklna!ln!oLhe
deparLmenLs!would!be!verv!dlfflculL!Lo!Lrack!wlLhln!anv!concelvable!svsLem.!lL!seems!llkelv
Lhese!arranaemenLs!develop!ln!response!Lo!Lhe!dlfflculLles!lnvolved!ln!movlna!llnes!and/or
lndlvlduals!from!one!deparLmenL!Lo!anoLher.!As!Lhlnas!sLand!now,!Lhese!lnconslsLencles!can
lead!Lo!bad!flnanclal!declslons,!whlch!makes!lL!more!dlffl
!
H!0N1'-!&*-1(*%F!*L'(!*3'-!3*F!1!*-F4!ÞoslLlons!ln!Lhe!budaeL!for!one!deparLmenL!are!someLlme
locaLed!ln!oLher!deparLmenLs!and!deparLmenLs!use!dollars!asslaned!Lo!vacanL!poslLlons!Lo!enhanc
Lhelr!budaeLs6!ueparLmenL!manaaers!Lake!Lhese!acLlons!wlLh!Lhe!besL!lnLeresLs!of!Lhe!counLv!ln!
mlnd!as!far!as!we!can!Lell,!buL!Lhev!conLrlbuLe!Lo!an!envlronmenL!where!bureaucraLlc!pollLlcs!
places!pressure!for!spendlna!lncreases.!
!
J
offers!plav!an!lmporLanL!role!ln!efforLs!Lo!reduce!spendlna!ln!uekalb!CounLv!and!LhaL!Lhose
emplovees!ellalble!Lo!reLlre!can!clalm!posL"emplovmenL!healLh!and!llfe!lnsurance!beneflLs.!Some
sLaLe!and!local!aovernmenLs!are!seeklna!wavs!Lo!acLlvelv!fund!fuLure!reLlree!and!healLh!ben
llablllLles.!uekalb's!slze!relaLlve!Lo!oLher!counLles!makes!lL!especlallv!vulnerable.!
!
J
reporLed!are!vearlv!CÞL8!expendlLures,!whlch!are!slanlflcanL.!1he!lack!of!an!accrual!accounLlna
perspecLlve!on!counLv!sLafflna!declslons!mav!be!a!serlous!omlsslon!ln!Lhls!declslon"maklna!pro
LffecLlve!local!aovernmenL!ls!lncreaslnalv!abouL!aalnlna!a!lona!Lerm!perspecLlve.!
!
!
3
!
P(''a!-0!L,&,-1!3*F!1!*-F!,-I!('%W!-0!*-!,11(!1!*-!I*'F!-*1!,II('FF!1N'!%*-0"1'(+!0*,%!*)!
T'V,%$!J*#
fr
fullv!acknowledae!Lhe!severlLv!of!Lhe!currenL!economlc!crlsls.!vacanL!poslLlons!should!be!
ellmlnaLed!or!abollshed,!all!new!poslLlons!should!ao!Lhrouah!Lhe!usual!approval!process!(excep
ln!llmlLed!and!crlLlcal"need!slLuaLlons).!!
!
<F!,!(#%'!*)!1N#+$=!F1,))!('I#&1!*-F!!+3%'+'-1'I!('3',1'I%W!*L'(!1!+'!,('!I'1(!+'-1,%!1*!
F'(L!&'F!,-I!F1,))!+*(,%'4!uekalb!counLv!le
n
enaaaemenL.!Such!a!move!presenLs!pollLlcal!challenaes,!buL!lL!would!allow!remalnlna!sLaff!Lo
make!necessarv!ad[usLmenLs!and!focus!on!sLraLealc!servlces.!1hls!wlll!also!send!a!reallsLlc!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
:?!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
J*-F!I'(!1N'!'%!+!-,1!*-!*)!9>9!3*F!1!*-F4!1he!uekalb!CounLv!8oard!of!Commlssloners!asked!
us!Lo!examlne!Lhe!counLv!sLafflna!levels,!and!our!speclflc!recommendaLlons!follow.!We!are!noL!
so!bold!as!Lo!belleve!LhaL!we!have!ldenLlfled!"5($,80!whaL!chanaes!Lhe!counLv!should!make
we!do!feel!LhaL!our!recommendaLlons!deserve!careful!conslderaLlon.!llndlna!Lhe!exacL!rlahL!sl
for!uekalb!CounLv!wlll!be!an!onaolna!process.!We!recoanlze!LhaL!Lhe!ellmlnaLlon!of!a
,!buL!
ze!
!larae!
umber!of!poslLlons!ls!a!ºLrlaae"!approach,!buL!lmmedlaLe!acLlon!ls!requlred!as!a!resulL!of!
s!aL!each!
vel!of!Lhe!dlfferenL!deparLmenLs. !1he!deparLmenL!funcLlons!were!consldered,!buL!such!
lL!ls!worLh!noLlna!LhaL!manaaers!surveved!durlna!Lhls!analvsls!provlded!verv!helpful!
3. 8educe!manaaemenL,!sLaff!and!admlnlsLraLlve!poslLlons!
– Mlnlmlze!Lhe!manaaemenL!hlerarchv!
!
!
n
budaeL!shorLfalls.!!!
!
:!279<97!327855261)4986:!<83!:4)<<!!8:94986!321?74986:!
Cur!analvsls!focused!prlmarllv!on!oraanlzaLlonal!sLrucLure!and!Lhe!numbers!of!poslLlon
87
le
dlscusslons!aenerallv!evolved!from!commenLs!made!durlna!lnLervlews.!Whlle!we!cerLalnlv!
emphaslzed!Lhe!proLecLlon!of!core!servlces,!we!dld!noL!seek!Lo!deLermlne!whaL!servlces!Lhe!
counLv!should!perform!or!how!Lo!do!Lhem,!nor!dld!we!assess!producLlvlLv.!Cur!lmpresslon!ls!
LhaL!uekalb!CounLv!workers!are!commlLLed!Lo!Lhelr![obs!and!effecLlve.!
!
wrlLLen!commenLs!and!speclflc!suaaesLlons!for!poslLlon!reducLlons.!!1hese!commenLs!are!
conslsLenL!ln!naLure!wlLh!manv!of!our!own!reducLlon!recommendaLlons!(see!Appendlx!u).!!!
!
1hrouahouL!our!sLafflna!analvsls!and!Lhe!aeneraLlon!of!reducLlon!recommendaLlons,!we!
applled!Lhese!baslc!prlnclples:!!
!
1. ÞroLecL!core!sLraLealc!servlces!
– Mlnlmlze!lmpacL!on!dlrecL!servlce!dellverv!personnel!ln!crlLlcal!servlces!(pollce,!
flre,!waLer,!and!sanlLaLlon)!
2. Mlnlmlze!or!ellmlnaLe!non"core!funcLlons!
– Mlnlmlze!admlnlsLraLlve!poslLlons!
– Mlnlmlze!span!of!conLrol!aL!dlrecLor!level!
– Maxlmlze!span!of!conLrol!aL!mlddle!and!supervlsorv!levels!
– Mlnlmlze!sLaff!poslLlons!
– Lnhance!sharlna!of!sLaff!funcLlons!across!llke!aaencles!
4. Maxlmlze!svnerav!of!llke!funcLlons!Lhrouah!consolldaLlon!
!
1able!64!dlsplavs!our!sLafflna!reducLlon!recommendaLlons,!whlch!LoLal!909!poslLlons.!!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
87
!We!based!Lhese!deLermlnaLlons!on!poslLlons!currenLlv!ldenLlfled!ln!7"%18"S%I,.!We!dld!noL!examlne!vacanL!or!abollshed!
slLlons.! po
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
:8!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H
!of!763!of!Lhese!poslLlons!ls!esLlmaLed!as!
6!poslLlons!are!crosslna!auards!
LhaL ln!an!addlLlonal!savlnas!of!$782,332!for!
Lhese
!
1he !deparLmenLs!
lncluded rLmenLs,!we!also!provlde!some!alLernaLlve!or!addlLlonal!
scenarlos !ln!Lhese!scenarlos!are!
al,!ofLen!lonaer!ranae,!
opporLunlLles.!!!
!
!
!
!
!
!
,$%'!;AG!K#++,(W!*)!K1,))!-0!Q'I#&1!*-!Q'&*++'-I,1!*-F!!
! !
1able!64!llsLs!a!LoLal!of!909!poslLlons.!CosL!savlnas
$41,963.!!(763!aL!an!averaae!cosL!of!$30,000).!!1he!addlLlonal!14
!could!be!moved!Lo!Lhe!counLv!schools,!resulLlna!
!parL!Llme!poslLlons.!!
!followlna!secLlon!of!Lhe!reporL!deLalls!Lhe!909!poslLlons!bv!Lhe!Lwelve
!ln!Lhls!analvsls.!lor!some!depa
!for!conslderaLlon!bv!uekalb!CounLv,!buL!Lhe!poslLlons!noLed
noL!parL!of!Lhe!overall!909!poslLlons.!1hev!are!lncluded!as!poLenLl
!
!
!
ueparLmenL Ceorala!SLaLe °!8educLlon
Þosslble!8educLlons AddlLlons 8educLlo
1 8oard!of!Commlssloners'!Cfflce
10 30.3°
Cfflce!of!Lhe!CLC!
ns
33.0°
2 2 4
3
Þubllc!SafeLv!ulrecLor's!Cfflce!
9 0.0°
Þollce!Servlces!"!Anlmal!ConLrol
48 14.3°
1ransporLaLlon!
40 80.0°
13
10 8oads!
13 ClS!
20 74.1°
3
14 lS!
6 34.3°
2
Þlannlna!&!uevelopmenL!
60 78.9°
43
28 14.4°
18
Þollce!Servlces!"!non"Sworn!Cfflcers
31
4 3 66
Þollce!Servlces!"!Crosslna!Cuards
146
3 llre!and!8escue!"!non"Sworn!Þersonnel
18 3.3°
1
6 Þubllc!Works!!ulrecLor's!Cfflce!
2 30.0°
7 WaLershed!ManaaemenL
104 13.8°
33 6
8 SanlLaLlon!
123 16.9°
9
&!uralnaae!
30 13.2°
43
11 lleeL!MalnLenance
100 36.3°
12
12 Þarks!&!8ecreaLlon!
62 24.0°
23 73
30 22.9°
2 13
13 Lconomlc!uevelopmenL!
16
17 llnance!
1oLals
909 16.8°
89 301
llnance!ueparLmenL!8ecommendaLlons
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
:A!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
12E)C;!78?64G!!8:94986:!;G!12!)345264!
!!
+'-I,1!*-F"""*1'-1!,%!6*,(I!*)!J*++!FF!*-'(F\!Q'I#&1!*-F! H,$%'!;DG!Q'&*+
!
!
H,$%'!;;G!Q'&*++'-I,1!*-F"""*1'-1!,%!JO5\F!5))!&'!Q'I#&1!*-F!
CpporLunlLv! lmpacL!
8educe!CommunlcaLlons!ueparLmenL!from!3!sLaff!Lo!2!! C!
8educe!Cable!1v!Lo!2!sLaff!poslLlon!and!move!resL!of!workload!Lo!ConLracL!Servlces!! ?!
LllmlnaLe!Chlef!of!SLaff,!uepuLv!Chlef!of!SLaff,!and!AdmlnlsLraLlve!AsslsLanL!
poslLlons.!Move!LealslaLlve!Llalson!Lo!CCC.!!
8!
LllmlnaLe!1!Speclal!Þro[ecL!CoordlnaLor!! C!
LllmlnaLe!2!AdmlnlsLraLlve!poslLlons!! ?!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! 9!
!
!
CpporLunlLv! lmpacL!
8educe!1!Alde!per!Commlssloner!! E!
LllmlnaLe!2!AdmlnlsLraLlve!AsslsLanLs!ln!CounLv!Clerk'!offlce!! ?!
LllmlnaLe!1!AudlLor!! C!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons!! C>!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
:D!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!;EG!Q'&*++'-I,1!*-F""!"*1'-1!,%!"*%!&'!K'(L!&'F!Q'I#&1!*-F!@-*-"F[*(-B!
CpporLunlLv! lmpacL!
LllmlnaLe!2!Supervlsors!and!6!Clerks!ln!CenLral!8ecords!! :!
LllmlnaLe!1!Þavroll!1echnlclan!! C!
LllmlnaLe!!13!AdmlnlsLraLlve!AsslsLanL!and!!9!lnvesLlaaLlve!Aldes!! ?A!
LllmlnaLe!1!SLaff!ALLornev!! C!
LllmlnaLe!1!1ralnlna!SpeclallsLs!! C!
LllmlnaLe!4!lS!lleld!Servlce!SpeclallsLs!&!AdmlnlsLraLors!! A!
LllmlnaLe!1!Þubllc!lnformaLlon!Cfflcer!poslLlon,!move!2nd!!ÞlC!Lo!Þubllc!SafeLv!
ulrecLor's!Cfflce!and!comblne!wlLh!llre!ÞlC!poslLlon!!
C!
LllmlnaLe!ÞroperLv!and!Lvldence!1echnlclans!(clvlllan)!! ?!
8educe!4!Þubllc!LducaLlon!SpeclallsLs!! A!
LllmlnaLe!Audlovlsual!ÞroducLlon!AsslsLanL!! C!
Comblne!ÞrlnL!Shop!CoordlnaLor!wlLh!Supplv!CoordlnaLor!! C!
Comblne!Þollce!Supplv!wlLh!llre!Supplv!and!ellmlnaLe!1!8equlslLlon!1echnlclan!! C!
Code!LnforcemenL!-!Supervlsor!and!Cfflce!AsslsLanL!poslLlons!! ?!
1oLal!Þollce!Þosslble!8educLlons!! DC!
CuLsource!anlmal!conLrol!! A:!
Move!crosslna!auards!ouL!of!CounLv!budaeL!Lo!uekalb!8oard!of!LducaLlon*!! H(,-F)'(!CA;!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! ?AD!
*!Crosslna!Cuards!are!pald!for!bv!Lhe!8oard!of!LducaLlon!ln!some!oLher!counLles!even!Lhouah!Lhev!mav!be!manaaed!
bv!Lhe!Þollce!ueparLmenL.
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
:;!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!;:G!"*1'-1!,%!"*%!&'!K'(L!&'F!533*(1#-!1!'F!@K[*(-!"*F!1!*-F!c!d*!J*F1!K,L!
!
-0FB!
CpporLunlLv! lmpacL!
Move!Ma[or!or!CapLaln!poslLlon!ln!Speclal!CperaLlons!Lo!pollce!duLv!! C!
Move!Ma[or!ÞoslLlon!ln!lnvesLlaaLlons!ulvlslon!Lo!pollce!duLv!! C!
Move!2!Ma[or!poslLlons!ln!SupporL!Servlces!ulvlslon!Lo!pollce!duLv!! ?!
Move!funcLlons!of!LxecuLlve!Alde!Lo!Chlef!of!SLaff!!
O%!+!-,1'!C!O7'&#1! <!I'! L'!
3*F!1!*-!,-I!+*L'!$,&S!1*!
"*%!&'!I#1W!
LllmlnaLe!AsslsLanL!Commander!poslLlon,!2!ueLecLlves,!and!1!
lnvesLlaaLlve!Alde!from!8ackaround!and!8ecrulLmenL!and!move!back!
Lo!duLv!!
A!
LllmlnaLe!1!Crlme!AnalvsLs!poslLlon!and!move!back!Lo!pollce!duLv!! C!
Move!1!poslLlon!from!lnLernal!Affalrs!Lo!pollce!duLv!! C!
LllmlnaLe!Senlor!Cfflcers'!Alde!poslLlons!and!Lransfer!Lo!pollce!duLv! 8!
!
!
H F! ,$%'!;9G!<II!1!*-,%!"*1'-1!,%!"*%!&'!533*(1#-!1!'
CpporLunlLv! lmpacL! 8lsk!
LllmlnaLe!pollcv!of!pollce!offlcers!
Laklna!home!pollce!cars!!
luel!savlnas!(«300k)!plus addlLlonal!
personnel!savlnas!ln!lleeL!ManaaemenL:!!
addlLlonal!back"up!pollce!cars!avallable!for!
shlfL!work!!
/*(,%'!!FF#'F!
LllmlnaLe!uepuLv!Chlef!
manaaemenL!level!!
Lxpand!AsslsLanL!Chlef!span!of!conLrol!! !
Comblne!!Lralnlna!academv!
responslblllLles!wlLh!CwlnneLL!!
and/or!Cobb,!or!obLaln!Lhrouah!
Þollce!Cfflcers!SafeLv!1ralnlna!
(ÞCS1)!ln!lorsvLh!
20!ÞoslLlons!!
Q ! '1#(-!1*!P!'%I
T#1W!
Comblne!backaround!and!
recrulLlna,!pavroll!and!supplv!wlLh!
llre!and!reduce!sLafflna!!
! !
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
:E!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!E>G!Q'&*++'-I,1!*-F"""*1'-1!,%!P!('!,-I!Q'F&#'!Q'I#&1!*-F!@-*-!F[*(-!3*F!1!*-FB!
CpporLunlLv! lmpacL!
LllmlnaLe!2!AdmlnlsLraLlve!AsslsLanLs!ÞoslLlons!ln!lnspecLlons!! ?!
Move!8lsk!ManaaemenL!and!CuallLv!ManaaemenL!funcLlons!Lo!
LoalsLlcs!ulvlslon,!whlle!llnance!ulrecLor!sLlll!reporLs!Lo!llre!Chlef!!
C!
LllmlnaLe!Supplv!1echnlclan!ÞoslLlon!! C!
LllmlnaLe!3!AdmlnlsLraLlve!SLaff!! 8!
LllmlnaLe!llre!MalnLenance!CoordlnaLor!! C!
LllmlnaLe!Þubllc!LducaLlon!SpeclallsLs!! D!
8educe!llre!ÞroLecLlon!Lnalneers!from!4!Lo!1!! 8!
LllmlnaLe!llre!ÞroLecLlon!Lnalneer!Lead!! C!
Comblne!Supplv!&!Warehouse!wlLh!dupllcaLe!funcLlons!ln!Þollce!! C!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! C:!
[*(-!"*F!1!*-F!c!d*!J*F1!K,L!-0FB!
!
H,$%'!ECG!"*1'-1!,%!P!('!,-I!Q'F&#'!533*(1#-!1!'F!@K
CpporLunlLv! lmpacL! lmpacL!
uownslze!Lo!3!llreflahLers!on!Lruck!! ;?!1(,!-''F!
/,W!N,L'!1*!3,W!$,&S!K<POQ!
)'I'(,%!0(,-1!$#1![!%%!'%!+!-,1'!
*$%!0,1!*-!1*!3!&S!#3!)#1#('!
3*F!1!*-Fe!,L*!I,-&'!*)!)#1#('!
&*F1F!.!1(,!-'I!PP!1*!)!%%!
('1!('+'-1!3*F!1!*-F!!
Comblne!!ulsasLer!Þreparedness!Cfflcer!and!
Lmeraencv!CperaLlons!uepuLv!Chlef!
C!
1ransfer!sworn!poslLlons!Lo!flre!
operaLlons!
LllmlnaLe!Þubllc!lnformaLlon!Cfflcer!and!move!llre!
CapLaln!Lo!llre!CperaLlons!!
C!
1ransfer!sworn!poslLlons!Lo!flre!
operaLlons!
LllmlnaLe!1echnlcal!Llalson!ln!LoalsLlcs!ulvlslon!! C!
1ransfer!sworn!poslLlons!Lo!flre!
operaLlons!
Comblne!LqulpmenL/vehlcle!SpeclflcaLlon!and!
lleeL!MalnLenance!coordlnaLor!poslLlons!!
C!
1ransfer!sworn!poslLlons!Lo!flre!
operaLlons!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
::!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
Move!career!ladder!responslblllLles!Lo!llre!8escue!
1ralnlna!Chlef!and!ellmlnaLe!CapLaln!poslLlon!!
C!
1ransfer!sworn!poslLlons!Lo!flre!
operaLlons!
8educe!llre!1ralnlna!lnsLrucLors!from!8!Lo!3!! 8!
1ransfer!sworn!poslLlons!Lo!flre!
operaLlons!
8educe!llre!1ralnlna!Academv!lnsLrucLors!from!3!
Lo!3!!
?!
1ransfer!sworn!poslLlons!Lo!flre!
operaLlons!
LllmlnaLe!AsslsLanL!llre!!! C!
1ransfer!sworn!poslLlons!Lo!flre!
operaLlons!
Comblne!llre!lnspecLlons!and!llre!lnvesLlaaLlon!! C!
1ransfer!sworn!poslLlons!Lo!flre!
operaLlons!
!533*(1#-!1!'F!
!
H,$%'!E?G!"*1'-1!,%!P!('!T'3,(1+'-1
CpporLunlLv! lmpacL!
LllmlnaLe!Lralnlna!academv!and!comblne!wlLh!Cobb!&!CwlnneLL!for![olnL!
Lralnlna.!!
?>!
ConsolldaLe!all!Þubllc!SafeLv!,!Þavroll,!P8!and!supplv!funcLlons!ln!Þubllc!SafeLv!
ulrecLor's!Cfflce.!
!
CurrenLlv!llre!8escue!has!boLh!llre!CapLalns!and!8escue!CapLalns.!llre!
CapLalns!are!used!Lo!run!sLaLlons,!whlle!8escue!CapLalns!spend!mosL!of!Lhelr!
Llme!on!a!rescue!unlL.!All!capLalns!should!be!used!as!manaaemenL!level/!
sLaLlon!offlcers!and!leL!Þaramedlcs!run!on!Lhe!rescue!unlLs.!1hls!would!allow!
for!fewer!CapLalns.!!
!
llreflahLers!and!llre!Medlcs!should!remaln!separaLed!aL!Lhe!worker!level.!
Powever,!llre!and!Medlc!manaaemenL!poslLlons!s ned!so!Lhe hould!be!combl re!
ls!one!consolldaLed!manaaemenL!sLrucLure!for!Lhe nL.!Cross"Lralnln deparLme a!
should!occur!so!LhaL!boLh!llre!Medlcs!and!flreflahLers!are!provlded!equal!
opporLunlLles!for!leadershlp!promoLlon.!!
!
!
!
H,$%'!E8G!"*1'-1!,%!"#$%!&!K,)'1W!T!('&1*(\F!5))!&'!H(,-F)'(F!
CpporLunlLv! lmpacL!
8educe!2!Aldes!Lo!1,!and!Lransfer!LhaL!poslLlon!back!Lo!Þollce!!
C!
T%!$%+,!+(4-#)+!`!+P%'#!%II-$"'!
ConsolldaLe!8ackaround!&!8ecrulLlna,!Þavroll!&!Supplv!
funcLlons!for!llre!and!Þollce!Lo!reduce!overall!sLaff!!
!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! >!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
:9!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
! $%!&!R*(SF!T!(' H,$%'!EAG!Q'&*++'-I,1!*-F""!"*1'-1!,%!"# &1*(F!5))!&'!Q'I#&1!*-F!
CpporLunlLv! lmpacL!
LllmlnaLe!2!AsslsLanL!Þubllc!Works!ulrecLors!! ?!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! ?!
!
H SF!T'3,(1+'-1!Q ,$%'!EDG!<II!1!*-,%!"*1'-1!,%!"#$%!&!R*( 'I#&1!*-!533*(1#-!1!'F!
CpporLunlLv! lmpacL!
8esLrucLure!all!Þubllc!Works!deparLmenLs so!LhaL!
llnance,!Þavroll,!Þersonnel!and!Þubllc!lnformaLlon!
Cfflcer!poslLlons!are!reduced!and!moved!ouL!of!
depar ulrecLors!Cfflce.!! LmenLs!lnLo!Lhe!
ConsolldaLed!and!reduced!sLaff!operaLlons!
Comblne!enalneerlna!and!pro[ecL!manaaemenL!
funcLlons!from!all!deparLmenLs!lnLo!one!locaLlon!
and!p lces!across!all!deparLmenLs.!! rovlde!serv
lncreased!focus!and!svnerav,!reducLlon!of!number!
of!personnel!needed!
ConsolldaLe!all!work!crews!from!8&u!and!
WaLershed!and!mowlna!crews!from!SanlLaLlon!so!
LhaL!all!crew!operaLlons!are!consolldaLed!and!Lhe!
deparLmenLs!(WaLershed!and!SanlLaLlon)!are!
focused!onlv!on!core!servlce.!!
lncreased!focus!and!svnerav,!reducLlon !number! of
of!personnel!needed,!would!requlre!professlonal!
manaaemenL!of!crews!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
9>!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!E;G!Q'&*++'-I,1!*-F""!"*1'-1!,%!K,-!1,1!*-!Q'I#&1!*-F!
CpporLunlLv! lmpacL!
Chanae!hours!worked!bv!collecLors!from!32!hours!per!week!Lo!40!
hours!per!week,!expand!rouLes!and!alve!sllahL!pav!lncrease!Lo!Lhose!
remalnlna.!
Q'I#&'!?>_!*)!&('[!
+'+$'(F!@D>B!,-I _!*)! ?>
1(#&SF!
8educe!uepuLv!ulrecLors!from!3!Lo!2!! C!
8educe!SuperlnLendenLs!from!3!Lo!2!! C!
8educe!SanlLaLlon!lleld!Supervlsors!from!27!Lo!9!poslLlons!! C:!
8educe!Ceneral!AdmlnlsLraLlon!poslLlons!from!8!Lo!7!! C!
8educe!CusLomer!Servlce!CenLer!personnel!from!9!Lo!8!! C!
Comblne!norLh,!SouLh,!LasL!Lransfer!sLaLlons!and!loLs!lnLo!a!CenLral!
Lransfer!sLaLlon!!!
D>!
LllmlnaLe!naLural!8esource!AdmlnlsLraLor!!and!Þubllc!Works!CuLreach!
SpeclallsL!(locaLed!ln!Þubllc!Works!ulrecLor!Cfflce)!!
?!
LllmlnaLe!ºkeep!uekalb!8eauLlful"!Þroaram!!AsslsLanL! C!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! C?D!
!
H,$%'!EEG!<II!1!*-,%!"*1'-1!,%!K,-!1,1!*-!Q'I#&1!*-F!
CpporLunlLv! lmpacL! non"Þersonnel!Savlnas!
8educe!Lrash!plckup!from!2x!per!
week!Lo!1x!per!week!!
LllmlnaLe!30°!of!Lrucks!and!
collecLors!
@HN!F!!F!,!F!0-!)!&,-1!*33*(1#-!1W!
!-!1'(+F!*)!F1,))!('I#&1!*-B!!
8educe!fleeL!manaaemenL!and!
fuel!cosLs!!
8educe!vard!and!recvcllna!
plckups!Lo!1!everv!2!weeks!!
1rash!plck"up!1x!per!week!(4!
davs)!and!everv!oLher!!
Wednesdav!collecL!recvcllna!or!
vard!!
!
Þurchase!laraer!Lrash!conLalners!
for!all!clLlzens!and!reLroflL!Lrucks!
wlLh!Llppers.!1hls!allows!Lhe!
LranslLlon!Lo!!purchaslna!Lrucks!
for!1!man!operaLlon!(10"13°!of!
Lrucks!purchased!annuallv)!!
Cver!6"7!vears!reduce!crews!
needed!on!Lruck!from3!Lo!1!!
CosL!of!purchaslna!new!Lrash!
cans!($730k)!and!13"16°!
savlnas!would!be!reallzed!each!
vear!over!6"7!vears!!
Larae!savlnas!on!workers!
compensaLlon!clalms!!
Charae!fee!for!speclal!plckups!of!
bulkv!lLems!!
CurrenLlv!ls!free,!oLher!counLles!
charae!fees!for!Lhls!servlce.!
Charalna!fees!would!lncrease!
revenue.!!!
!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
9C!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!E:G!Q'&*++'-I,1!*-F"""*1'-1!,%!Q*,IF!,-I!T(,!-,0'!Q'I#&1!*-F!!
CpporLunlLv! lmpacL!
LllmlnaLe!AsslsLanL!ulrecLor!of!8oads!and!uralnaae!! C!
8educe!AdmlnlsLraLlve!AsslsLanL!poslLlons!or!Cfflce!AsslsLanL!poslLlons!! D!
LllmlnaLe!1!ClS!SpeclallsL!!from!Lhe!Þubllc!Works!ulrecLor's!Cfflce!! C!
LllmlnaLe!AccounLlna!1echnlclan!Senlor!! ?!
LllmlnaLe!Ceneral!loreman!level!of!manaaemenL! 9!
LllmlnaLe!uepuLv!ulrecLor!of!1rafflc!Lnalneerlna!! C!
8educe!2!Warehouse!sLaff!! ?!
8educe!2!MalnLenance!Shop!personnel!!
?!
!
Move!all!enalneers!ln!ConsLrucLlon!&!MalnLenance!Lo!Lnalneerlna,!and!
reduce!bv!2!!
?!
8educe!2!Lnalneerlna!1echnlclans!ln!8oads/1rafflc!Lnalneerlna!! ?!
LllmlnaLe!1!Craphlc!Slans!1echnlclan!! C!
LllmlnaLe!Survev!Crew!and!ouLsource!! 8!
LllmlnaLe!4!1rafflc!Slanal!lnsLallers!! A!
CuLsource!ma[or!pavlna![obs!and!ellmlnaLe!pavlna!crew!! CD!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! D>!
!
H,$%' - !-,0'!Q'I#&1!*-F!! E9G!<II!1!*-,%!Q*,IF!, I!T(,
CpporLunlLv! lmpacL!
LllmlnaLe!8oads!and!uralnaae!ueparLmenL, move!all!enalneers!lnLo!a!
cenLral!enalneerlna!aroup,!and!move!all!crew!workers!lnLo!a!CenLral!
lleld!ConsLrucLlon!and!MalnLenance!operaLlons!aroup!LhaL!would!
comblne!wlLh!WaLershed,!SanlLaLlon!and!8&u!
8educe!number!of!
enalneers!and!crews!ln!
counLv!and!cenLrallze!ln!one!
area!
Comblne!8oads!and!uralnaae,!1ran ! sporLaLlon!and!AlrporL!lnLo!one
1ransporLaLlon!ueparLmenL!
ConsolldaLe!and!sLreamllne!
funcLlons!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
9?!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!:>G!Q'&*++'-I,1!*-Ff"*1'-1!,%!H(,-F3*(1,1!*-!Q'I#&1!*-F!
CpporLunlLv! lmpacL!
531!*-!<G!
LllmlnaLe!deparLmenL!and!move!10!of!Lhe!30!poslLlons!Lo!8oads!and!
uralnaae!!
A>!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! A>!
531!*-!6G!
8educe!admlnlsLraLlve!sLaff!from!6!Lo!3!!
8!
Comblne!1rafflc!Calmlna!!Lnalneer!and!Þrlnclpal!Lnalneer!! C!
LllmlnaLe!Þro[ecL!Manaaer!AsslsLanL!Supervlsor!! C!
LllmlnaLe!2!Lnalneerlna!Senlor!Manaaer!poslLlons!! ?!
Comblne!Land!AcqulslLlon!and!uLlllLles!CoordlnaLlon!Supervlsors!! C!
LllmlnaLe!Þubllc!Works!CuLreach!SpeclallsL!(housed!ln!Þubllc!Works!
ulrecLor's!Cfflce)!!
C!
8educe!1!Land!AcqulslLlon!SpeclallsL!! C!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! C>!
!
H,$%'!:CG!<II!1!*-,%!H(,-F3*(1,1!*-!Q'I#&1!*-!533*(1#-!1!'F!
CpporLunlLv! lmpacL!
ConsolldaLe!all!Lnalneerlna!pro[ecL!deslan!and!pro[ecL!manaaemenL!
from!WaLershed,!Þarks!and!8ecreaLlon,!and!8oads!and!uralnaae!lnLo!
1ransporLaLlon!
CenLrallzed!counLv!
enalneerlna !Lo! funcLlon
manaae!all!de ,!repalr!and! slan
conLracL!work!
Comblne!8oads!and!uralnaae,!1ransporLaLlon!and!AlrporL!lnLo!one!
1ransporLaLlon!ueparLmenL!
ConsolldaLe!and!sLreamllne!
funcLlons!
!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
98!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!:?G!Q'&*++'-I,1!*-Ff"*1'-1!,%!P%''1!/,!-1'-,-&'!Q'I#&1!*-F!
CpporLunlLv! lmpacL!
8educe!SuperlnLendenLs!from!6!Lo!3!(AuLo,!Peavv!LqulpmenL!![1ruck],!!&!locaLe!
llre!ÞarLs!SpeclallsLs!ln!each!respecLlve!area)!!
8!
8educe!AdmlnlsLraLlve!AsslsLanLs!from!7!Lo!4!! 8!
uevelop!ouLsourclna!sLraLeav!uslna!Lhe!CwlnneLL!CounLv!model!(perform!oll,!
lube,!Llres,!and!slmple!repalrs!requlrlna!under!Lwo!hours.!!!CuLsource!all!enalne!
repalrs!and!bodv!work.!!llre!and!SanlLaLlon!Lake!over!Lhelr!own!fleeL!
malnLenance!wlLh!approved!vendors!(oLher!Lhan!oll,!lube,!and!rouLlne!repalrs).!!!!
:>!
CuLsource!parLs!manaaemenL!(ellmlnaLe!ÞarLs!1echnlclans,!LxpedlLers!and!x!
AccounLlna!sLaff)!!
CA!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! C>>!
!
H,$%'!:8G!Q'&*++'-I,1!*-Ff"*1'-1!,%!P%''1!/,!-1'-,-&'!6*.(#&#*-%2!Q'I#&1!*-F!
!recommendaLlon!ln!1able!82!cannoL!be!acLed!upon,!Lhe!followlna!lleeL!MalnLenance!
ecommendaLlon!could!be!conslderedG!
lf
r
CpporLunlLv! lmpacL!
8educe!SuperlnLendenLs!from!6!Lo!3!! 8!
8educe!AdmlnlsLraLlve!AsslsLanLs!form!7!Lo!4!! 8!
8educe!Supervlsors!from!18!Lo!!12!! ;!
8educe!lleeL!ÞarLs!1echnlclans!from!10!Lo!6!! A!
CuLsource!parLs!manaaemenL!! CA!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! 8>!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
9A!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!:AG!<II!1!*-,%!"*1'-1!,%!P%''1!/,!-1'-,-&'!Q'I#&1!*-F!
CpporLunlLv! lmpacL!
lleeL!MalnLenance!should!revlew!lf!and!how!vehlcles!are!asslaned!
(especlallv!Lake!home!vehlcles)!!
!
LvaluaLe!whlch!vehlcles!should!noL!be!on!Lhe!counLv!books!due!Lo!
mlnlmal!use!
!
lf!aarbaae!plckup!ls!reduced!Lo!1!Llme!per!week,!SanlLaLlon!lleeL!
MalnLenance!can!be!reduced!!
C?!
SeL!up!malnLenance!aareemenLs!wlLh!repalr!shops!ln!uekalb!and!Lurn!
fleeL!malnLenance!back!Lo!Lhe!deparLmenLs!($14MM!Lo!WaLershed!and!
SanlLaLlon!and!$14MM!Lo!resL!of!aaencles).!keep!lleeL!MalnLenance!
overslahL!of!vendor!conLracL!manaaemenL,!quallLv!conLrol!and!
conLrolllna!vehlcle!prollferaLlons.!
CDE!
!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
9D!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!:DG!Q'&*++'-I,1!*-F"""*1'-1!,%!R,1'(FN'I!/,-,0'+'-1!Q'I#&1!*-F!!
CpporLunlLv! lmpacL!
LllmlnaLe!Lona!8anae!Þlannlna!uepuLv ulrecLor,!move!lnvenLorv!
funcLlon!Lo!llnance,!and!move!Lnalneers!&!fleld!lnvesLlaaLlons!funcLlons!
Lo!Lnalneerlna!!
C!
Comblne!Lnalneerlna!and!1echnlcal!Servlces!wlLh!WaLershed!
ManaaemenL!!
C!
LllmlnaLe!ÞlC!and!Þubllc!LducaLlon!SpeclallsLs!! 8!
LllmlnaLe!Craphlc!ArLs!SpeclallsL!poslLlon! C!
LllmlnaLe!uocumenL!ConLrol!CoordlnaLor!! C!
LllmlnaLe!approved!!and!budaeLed!poslLlons!from!(2008)!LhaL!were!
never!classlfled!!
C;!
LllmlnaLe!3!ConsLrucLlon!lnspecLors!! 8!
LllmlnaLe!Ceneral!loreman!level!of!manaaemenL! ?8!
LllmlnaLe!1!CarpenLer,!1!ÞalnLer!&!1!Welder!poslLlon! 8!
LllmlnaLe!AsslsLanL!ulrecLor!Þubllc!Works!ln!llnance!&!AdmlnlsLraLlon,!
and!Lhe!Cfflce!AsslsLanL!Senlor!ln!Lhe!Þubllc!Works!ulrecLor's!Cfflce!
?!
LllmlnaLe!CommunlcaLlon!WrlLer!ln!Lhe!CLC's!Cfflce! C!
LllmlnaLe!1!Speclal!Þro[ecL!CoordlnaLor!ln!Lhe!CLC's!Cfflce! C!
LllmlnaLe!3!AdmlnlsLraLlve!AsslsLanL!poslLlons!! D!
8educe!1!ClS!Senlor!and!!2!!ClS!poslLlons 8!
LllmlnaLe!1!Supplv!SpeclallsL,!1!SLock!Worker!and!1!8equlslLlon!
1echnlclan!
8!
LllmlnaLe!1!AccounLlna!1echnlclan! C!
LllmlnaLe!AsslsLanL!SafeLv!CoordlnaLor! C!
8educe!Crew!Supervlsors! C>!
8educe!Crew!Workers!or!Crew!Worker!Senlor!!! ?D!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! C>A!"*F!1!*-F!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
9;!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!:;G!Q'&*++'-I,1!*-Ff"*1'-1!,%!",(SF!,-I!Q'&(',1!*-!Q'I#&1!*-F!!
CpporLunlLv! lmpacL!
LllmlnaLe!!AsslsLanL!ulrecLor,!Þarks!&!8ecreaLlon!! C!
8educe!AdmlnlsLraLlve!AsslsLanLs!and!Cfflce!AsslsLanLs!from!17!Lo!9!! :!
LllmlnaLe!1!8equlslLlon!1echnlclan!! C!
LllmlnaLe!uepuLv!ulrecLor,!Þark!Þlannlna!&!uevelopmenL!! C!
LllmlnaLe!Þro[ecL!Manaaer!poslLlons!ln!Þark!Þlannlna!&!uevelopmenL!! ?!
LllmlnaLe!Landscape!ManaaemenL!Supervlsor!! C!
LllmlnaLe!1!Porse!larm!Worker!! C!
ln!naLure!8esource!ManaaemenL,!ellmlnaLe!naLure!Þreserve!
Supervlsor,!!1!8anaer!and!1!Þro[ecL!Manaaer!!
8!
LllmlnaLe!ueparLmenL!SafeLv!CoordlnaLor!! C!
LllmlnaLe!ClS!poslLlon!! C!
LllmlnaLe!4!LqulpmenL!CperaLors!! A!
LllmlnaLe!7!Crew!Workers!! E!
LllmlnaLe!SanlLaLlon!urlver/Crew!Leader!1ralnee!! C!
Comblne!3!separaLe!Supplv!SpeclallsLs!lnLo!1!deparLmenL"wlde!Supplv!
SpeclallsL!
?!
8educe!Þarks!Cround!Servlce!1echnlclans!! C>!
8educe!Þarks!MalnLenance!ConsLrucLlon!Supervlsors!ln!each!dlsLrlcL!
from!6!Lo!4!!
;!
Comblne!2!MalnLenance!CoordlnaLors! !each!park!dlsLrlcL!! ln 8!
LllmlnaLe!1!MalnLenance!Mechanlc!! C!
LllmlnaLe!Þarks!CperaLlons!Ceneral!Manaaer!! C!
LllmlnaLe!1!nurserv!1echnlclan!! C!
8educe!8ecreaLlon!Þroaram!Manaaer!poslLlons!from!3!Lo!2!! C!
LllmlnaLe!2!SporLs!Þroaram!CoordlnaLors!! ?!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
9E!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
Close!1oble!CranL!8ecreaLlon!cenLer! 8!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! ;?!
!
H,$%'!:EG!<II!1!*-,%!",(SF!,-I!Q'&(',1!*-!533*(1#-!1!'F!
CpporLunlLv! lmpacL!
ÞrlvaLlze!ArLs!CenLer!! 3!
ÞrlvaLlze!aolf!course!and/or!Lennls!courLs!or!ralse!fees!Lo!lnsure!Lhev!
break!even!!
!
CuLsource!runnlna!of!all!recreaLlon!cenLers!Lo!?MCA!!
Q'I#&1!*-!*)!,%%!('&(',1!*-F!
&'-1 ! '(!F1,))
Analvze!use!of!seasonal!workers!Lo!mlnlmlze!and!sLreamllne!sLafflna!! !
SlanlflcanL!Lravel!Llme!occurs!as!parks!crews!Lravel!beLween!parks.!
Þarks!over!a!cerLaln!acreaae!should!have!malnLenance!sheds!and!1"2!
sLaff!could!be!asslaned!for!reaular!malnLenance.!Þarks!of!small!acreaae!
would!be!vlslLed!bv!a!Lravelllna!crew.!AddlLlonal!analvsls!ls!needed.!!
Q'I#&1!* !&('[F! -!*)
Þark!and!pool!usaae!should!be!analvzed!Lo!deLermlne!lf!parks!or!pools!
ln!close!proxlmlLv!could!be!comblned!or!operaLe!ln!reduced!hours!!
Q'I#&1!*-!*)!&('[F!
ConLracL!ouL!all!mowlna!and!landscaplna!servlces!! !
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
9:!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%' !P!-,-&'!Q'I#&1!*-F! ::G!Q'&*++'-I,1!*-Ff"*1'-1!,%
CpporLunlLv! lmpacL!
LllmlnaLe!AsslsLanL!ulrecLor!poslLlon!! C!
Comblne!CranL!AnalvsLs!and!8udaeL!AnalvsLs!and!Manaaers!! D!
8educe!8evenue!CollecLlons!Manaaers!from!3!Lo!1!! ?!
LllmlnaLe!Lmplovee!8eneflLs!Manaaer!! C!
CuLsource!Þavroll!! ;!
8educe!8ecords!CenLer!sLaff:!!Supervlsor!and!Mlcrofllm!Supervlsor!! ?!
Comblne!2!AccounLlna!Servlces!Manaaers!! C!
LllmlnaLe!8lsk!ConLrol!AnalvsL!! C!
8educe!AccounLlna!1echnlclans!! ?!
8educe!AdmlnlsLraLlve!AsslsLanLs!from!11!Lo!!3!! ;!
8educe!llnanclal!ManaaemenL!AnalvsLs!from!3!Lo!2!! C!
1oLal!ÞoLenLlal!8educLlons!! ?:!
!
H,$%'!:9G!<II!1!*-,%!P!-,-&'!533*(1#-!1!'F!
CpporLunlLv! lmpacL!
ConducL!analvsls!of!Lhe!number!of!CusLomer!Servlce!and!lleld!
represenLaLlves!Lo!deLermlne!Lhe!approprlaLe!number!of!sLaff!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
99!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!H,$%'!9>G!Q'&*++'-I,1!*-Ff"*1'-1!,%!"%,--!-0!,-I!T'L'%*3+'-1!Q'I#&1!*-F!
CpporLunlLv! lmpacL!
CuLsource!uevelopmenL!funcLlon!(acLlon!lnlLlaLed!bv!deparLmenL)! A8!
1ransfer!LnvlronmenLal!lnspecLlon!Lo!WaLershed!(and!reduce!from!20!
Lo!16)!!
A!
LllmlnaLe!AssoclaLe!ulrecLor!of!Þlannlna!poslLlon! C!
8educe!number!of!Þlanners!from!20!Lo!10!! C>!
LllmlnaLe!1!AdmlnlsLraLlve!AsslsLanL!and!1!Cfflce!AsslsLanL! ?!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! ;>!
!
H !,%!"%,--!-0!,-I!T'L'%*3+'-1!533*(1#-!1W! ,$%'!9CG!<II!1!*-,%!"*1'-1
CpporLunlLv! lmpacL!
Comblne!Þlannlna!wlLh!Lconomlc!uevelopmenL!and!ClS!Lo!form!a!
SLraLealc!CrowLh!and!Lconomlc!uevelopmenL!ueparLmenL
88
!
K1(',+%!-'I '(,1!*-F!)*(! *3
%,-I=!('F!I'-1!,%=!,-I!
$#F!-'FF!I '%*3+'-1! 'L
3%,--!-0=!a*-!-0=!3'(+!1F=!
,-I!+,-,0'+'-1!
!
*+!&!T'L'%*3+'-1!Q'I#&1!*-F! H,$%'!9?G!Q'&*++'-I,1!*-Ff"*1'-1!,%!O&*-
CpporLunlLv! lmpacL!
LllmlnaLe!AsslsLanL!ulrecLor!and!1!AdmlnlsLraLlve!AsslsLanL!poslLlons!! ?!
8educe!Lconomlc!uevelopmenL!!
CoordlnaLors!from!7!Lo!3!!
A!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! ;!
!
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
88
!1here!ls!precedenL!for!Lhls!comblnaLlon.!!Cne!example!ls!8roome!CounLv,!n?,!whlch!has!a!comblned!ueparLmenL!of!Þlannlna!
and!Lconomlc!uevelopmenL!LhaL!also!houses!ClS.!!More!lnformaLlon!can!be!found!aL!
hLLp://www.aobroomecounLv.com/plannlna/.!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C>>!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!98G!"*1'-1!,%!<II!1!*-,%!O&*-*+!&!T'L'%*3+'-1!533*(1#-!1!'F!
!
CpporLunlLv! lmpacL!
Comblne!wlLh!Þlannlna!aroup!Lo!form!a!SLraLealc!Þlannlna!and!
Lconomlc!uevelopmenL!ueparLmenL!!
H(,-F)'(!A!3*F!1!*-F!!-1*!
"%,--!-0!,- L'%*3+'-1! I!T'
T'3,(1+'-1!,-I!&*+$!-'!
[!1N ! 2XK
LllmlnaLe!deparLmenL!!
C>!3*F!1!*-F !3*F!1!*-!!-! @C
JO5!*))!&'B!
LllmlnaLe!fundlna!Lo!auLhorlLles!!(uevelopmenL!AuLhorlLv,!ÞrlvaLe!
PosplLal!AuLhorlLv,!8esldenLlal!Care!AuLhorlLv!&!!olnL!uevelopmenL!
AuLhorlLv!of!MeLropollLan!AuLhorlLv!and!use!savlnas!ln!Lconomlc!
uevelopmenL)!!!
UD"?>//!F,L!-0F=!3*1'-1!,%!
%*FF!*)!('%,1!*-FN!3F![!1N!
,#1N*(!1!'F!
!
H,$%'!9AG!Q'&*++'-I,1!*-Ff"*1'-1!,%!X-)*(+,1!*-!KWF1'+F!Q'I#&1!*-F!
CpporLunlLv! lmpacL!
LllmlnaLe!!uepuLv!ulrecLor!(Advanced!1ech)!poslLlons!! 8!
LllmlnaLe!311!! 9!
LllmlnaLe!2!Cfflce!AsslsLanLs,!!1!AdmlnlsLraLlve!AsslsLanL,!1!
AdmlnlsLraLlve!CoordlnaLor!!
A!
LllmlnaLe!vacancles!ldenLlfled!bv!Lhe!llnance!ueparLmenL!pendlna!
resulLs!of!l1!sLudv!!
CA!
1oLal!ÞoLenLlal!ÞoslLlon!8educLlons! 8>!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C>C!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
H,$%'!9DG!Q'&*++'-I,1!*-Ff"*1'-1!,%!2XK!Q'I#&1!*-F!
CpporLunlLv! lmpacL!
LllmlnaLe!ClS!AsslsLanL!ulrecLor!poslLlon!! C!
Comblne!AdmlnlsLraLlve!AsslsLanL!poslLlons!! C!
8educe!mapplna!sLaff!bv!30°!! :!
Move!ueed!8eadlna!1echnlclans!Lo!1ax!Assessor!! A!
LllmlnaLe!Þro[ecL!CoordlnaLor!! C!
LllmlnaLe!4!ClS!SpeclallsL!poslLlons!! A!
LllmlnaLe!1!ClS!1echnlcal!CoordlnaLor!! C!
1oLal!ÞoLenLlal!8educLlons!! ?>!
!
H,$%'!9;G!"*1'-1!,%!<II!1!*-,%!2XK!533*(1#-!1W!
CpporLunlLv! lmpacL!
Comblne!lnLo!a!SLraLealc!Þlannlna!and!Lconomlc!CrowLh!ueparLmenL!!
Crouplna!of! nlzaLlons!Lo!! oraa
develop!daLa!for!counLv!
sLraLealc!declslon!maklna!
! !
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C>?!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
2BB/&0'./4!
!
ws!
8. uemoaraphlcs!for!uekalb!and!Comparlson!CounLles!
!and!Core!values!
u. 1hemaLlc!CraanlzaLlon!of!Manaaer!Survev!CommenLs!
!
A. LlsLlna!of!Þro[ecL!lnLervle
C. uekalb!Mlsslon!SLaLemenL
L. 8lblloaraphv!
!
!
!
Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
C>8!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
) J#KL!9ML#"N*#OP!!! $$#M&*Q!)I!C*PL*MR!('!!"(
!
name! ueparLmenL! 1lLle!
ur.!lrancls!1.!kuna'u! WaLershed!ManaaemenL! ulrecLor!
8ov!Wll ! son Þarks!and!8ecreaLlon! ulrecLor!
Marvln!8lllups! Þarks!and!8ecreaLlon! uepuLv!ulrecLor!
8ernlLa!8eese! Þarks!and!8ecreaLlon! !8ecreaLlon!Þroaram!Manaaer!
1ed!8lneharL! Þubllc!Works/lnfrasLrucLure! uepuLv!CCC/lnfrasLrucLure!
Carl!Clover! Þubllc!Works/lnfrasLrucLure! AssoclaLe!ulrecLor,!8oads!and!
uralnaae!
8lllv!Malone! Þubllc!Works/lnfrasLrucLure! AsslsLanL!ulrecLor,!SanlLaLlon!
!ohn!Curbal! Þubllc!Works/lnfrasLrucLure! AcLlna!AssoclaLe!ulrecLor,!
1ransporLaLlon!
Crea!8rake! Þubllc!Works/lnfrasLrucLure! AcLlna!AssoclaLe!ulrecLor,!lleeL!
MalnLenance!
Wllllam!Mlller! Þubllc!SafeLv! ulrecLor!
uavld!losLer! llre!and!8escue!Servlces! lormer!llre!Chlef!
Lddle!C'8rlen! llre!and!8escue!Servlces! AcLlna!llre!Chlef!
!oe!Mcklnnon! llre!and!8escue!Servlces! llre!Marshal,!uepuLv!Chlef!
Wllllam!C'8rlen! Þollce!Servlces! AcLlna!Chlef!of!Þollce!
u.!Polmes! Þollce!Servlces! AsslsLanL!Chlef,!lnvesLlaaLlon!and!
SupporL!Servlces!8ureau!
l.!kllesraLh! Þollce!Servlces! AsslsLanL!Chlef,!lleld!CperaLlons!
8ureau!
Marla!Mulllns! Lconomlc!uevelopmenL! ulrecLor!
uenlse!llnlev! Ceoaraphlc!lnformaLlon!
SvsLems!
ulrecLor!
kelLh!A.!8arker! CLC! LxecuLlve!AsslsLanL/CCC!
uarrell!1.!8lack! lnformaLlon!SvsLems! ulrecLor!
ur.!Mlchael!8ell! llnance! ulrecLor!
!oel!CoLLlleb! llnance! AsslsLanL!ulrecLor!
8ussell!lrankofskv! llnance! uepuLv!ulrecLor,!8&C!
!ohn!Porn! llnance! llnanclal!ManaaemenL!AnalvsL!
8lchard!Callaaher! llnance! llnanclal!ManaaemenL!AnalvsL!
ÞresLon!SLephens! llnance! 8udaeL!and!ManaaemenL!
AnalvsL!Sr.!
PvaclnLh!8oblnson! llnance! 8udaeL!and!ManaaemenL!
AnalvsL!Sr.!
ÞaLrlck!L[lke! Þlannlna!and!uevelopmenL! ulrecLor!
!oe!L.!SLone! Puman!8esources! ulrecLor!
MaraareL!8lchwaaen! Puman!8esources! Puman!8esources!CenerallsL!lll!
!adla!Pavnes! Puman!8esources! Puman!8esources!CenerallsL!lll!
!av!vlnlckl! 8oard!of!Commlssloners! ulrecLor!of!Þollcv!8esearch!
Ldmund!8lchardson! 8oard!of!Commlssloners! Commlsslon!Cfflce!Alde!ulsLrlcL!3
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C>A!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!)$$#M&*Q!;I!1#S(R"%$T*KP!'("!1#E%+U!%M&!7(S$%"*P(M!7(VML*#P!
y, Georgia ! Cobb Count
Population, 2008 estimate 698,158
Median value of owner-occupied housing units, 2000 $147,600
Median household income, 2007 $64,665
Persons below poverty, percent, 2007 9.4%
Metropolitan or Micropolitan Statistical Area Atlanta-Sandy Springs-Marietta, GA Metro Area
!
DeKalb County, Georgia
Population, 2008 estimate 739,956
Median value of owner-occupied housing units, 2000 $135,100
Median household income, 2007 $51,753
Persons below poverty, percent, 2007 14.4%
Metropolitan or Micropolitan Statistical Area Atlanta-Sandy Springs-Marietta, GA Metro Area
!
ounty, Georg Gwinnett C ia
Population, 2008 estimate 789,499
Median value of owner-occupied housing units, 2000 $142,100
Median household income, 2007 $64,005
Persons below poverty, percent, 2007 8.4%
Metropolitan or Micropolitan Statistical Area Atlanta-S ro Area andy Springs-Marietta, GA Met

Montgomery County, Maryland
Population, 2008 estimate 950,680
Median value of owner-occupied nits, 2000 housing u $221,800
Median household income, 2007 $91,440
Persons below poverty, percent, 2007 5.1%
Metropolitan or Micropolitan Statistical Area Washington-Arlington- DC-VA-MD-WV Metro Area Alexandria,

Prince George's County, d Marylan
Population, 2008 estimate 820,852
Median value of owner-occupied nits, 2000 housing u $145,600
Median household income, 2007 $67,706
Persons below poverty, percent, 2007 8.1%
Metropolitan or Metropolitan Statistical Area Washington-Arlington- o Area Alexandria, DC-VA-MD-WV Metr

nty, Michigan Wayne Cou
Population, 2008 estimate 1,949,929
Median value of owner-occupied housing units, 2000 $99,400
Median household income, 2007 $42,529
Persons below poverty, percent, 2007 20.8%
Metropolitan or Micropolitan Statistical Area Detroit-Warren-Livonia, MI Metro Area
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C>D!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!
) VMLW!5*PP*(M!%M&!7("#!@%+V#P!!
!
C
!
1 !uekalb!CounLv!Lhe!prlorlLles!of!Lhelr!CounLv!
a lb,!8ulldlna!SLron
lscallv!AccounLable!and!More!LfflclenL!CounLv!CovernmenL,!and!unlLlna!Lhe!ClLlzens!of!
uekalb.
!
S
!
ln slon,!we!value:!
!
A !whole!commun
A!Leam !Lo!prevenLlna!problems!
Well !Lo!excellence!
A lce!dellverv!svsLem!
C
Þ
M
!
$$#M&*Q!7I!1#E%+U!7(
u8!MlSSlCn!
o!make!Lhe!prlorlLles!of!Lhe!clLlzens!of
overnmenL!bv!achlevlna!a!Safer!ueka aer!nelahborhoods,!CreaLlna!a!
l
!
1A1LMLn1!Cl!vALuLS!
!worklna!Lo!accompllsh!our!mls
n!lncluslonarv!approach!lnvolvlna!Lhe lLv!
!approach
"Lralned!emplovees!commlLLed
!responslve!and!responslble!serv
ur!culLural!dlverslLv!
oslLlve!chanae,!lnnovaLlon!and!creaLlvlLv!
uLual!LrusL!and!respecL!
! !
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C>;!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
!
)$$#M&*Q!1I!7(S$*+%L*(M!('!5%M%R#"P!:V"N#W!7(SS#MLP!
uLed:!!299!
urvevs!8ecelved:!!144!(48°)!!!
!of!LhaL!poslLlon!ls!needed.!
puLv!ulrecLors!and!AsslsLanL!ulrecLors!poslLlons.!!8elv!on!Lhe!
!LhaL!do!noL!have!Lhe!
!Lhev!hold.!Whlle!belna!"uumbed!
!personnel!are!noL!
!prlnclpals!are!belna!
olnLmenLs!have!confllcLs!of!lnLeresL!
uekalb,!buL!whaL!ls!besL!for!Lhelr!
"llke!oraanlzaLlons!(l.e.,!Lhere!
aLlon!and!noL!10!deparLmenLs!wlLh!
!1here!needs!Lo!be!a!CounLv!Lnalneer,!
!ls!usuallv!Lhe!Þubllc!Works!ulrecLor,!buL!we!have!declded!
4T#S#!,I!7(MP(+*&%L#!)&S*M*PL"%L*N#!)PP*PL%ML!!$(P*L*(MP!
! ln!Lhe!lasL!few!vears,!Lhe!8oard!of!Commlssloners!offlces!have!doubled!Lhelr!
sLaff,!mosL!of!who!slmplv!pass!alona!consLlLuenL!complalnLs!LhaL!are!
dupllcaLlve!of!whaL!Lhe!ueparLmenLs!are!alreadv!handllna,!or!whom!are!
requesLlna!lnformaLlon!or!preparlna!reporLs!LhaL!are!alreadv!avallable!from!
Lhe!CounLv!ueparLmenLs.!
! SecreLarv!and!AdmlnlsLraLlve!AsslsLanL!have!Lhe!same!responslblllLles.!!
LllmlnaLlon!of!one!ls!needed.!lor!Lhe!ulrecLor!and!Chlef!of!Þollce,!onlv!one!
needed.!
! A!loL!of!admlnlsLraLlve!funcLlons!have!been!waLered!down!Lo![usLlfv!Lhe!
workload!of!several!emplovees!wlLh!no!senlorlLv!conslderaLlon!or!sklll!
enhancemenL.!!1here!are!a!loL!of!aLLendance!problems!wlLhln!Lhe!
ueparLmenL,!whlch!proves!LhaL!a!ma[orlLv!of!Lhe!work!ls!belna!done!bv!
Lhose!who!conslsLenLlv!come!Lo!work.!
! Conslder!comblnlna!Lhe!admlnlsLraLlve!supporL!sLaff!for!8oard!of!
Commlssloner's!!Cfflce,!Lhe!CLC,!and!Lhe!CCC!
! AdmlnlsLraLlve!Aldes!could!be!reduced.!1here!ls!one!alde!for!Lwo!poslLlons!
ln!some!areas.!
! ConducL!an!enLlre!audlL!of!admlnlsLraLlve!duLles!held!bv!flre!medlc!and!
medlc!offlcers!aL!headquarLers.!1hese!resources!could!be!beLLer!used!ln!
operaLlons!Lo!flll!mlsslon"crlLlcal!poslLlons!for!Lhe!clLlzens!of!Lhe!counLv.!
! 1here!are!parL"Llme!admlnlsLraLlve!poslLlons!LhaL!can!be!reduced!bv!
!
Survevs!ulsLrlb
S
4T#S#!0I!2+*S*M%L#!S*&&+#!S%M%R#S#ML!XS%M%R#"P!('!S%M%R#"PX!
! !manaaer!should!noL!be!supervlslna!anoLher!manaaer.!1op!heavv!"! A
ellmlnaLlon
! LllmlnaLe!Lhe!ue
Manaaers.!
! uekalb!CounLv!ls!"uumbed!uown"!wlLh!manaaers
quallflcaLlons!needed!for!Lhe!poslLlons!LhaL
uown,"!processes!are!lnefflclenL!and!are!noL!cosL!effecLlve,
nLlv,!baslc!enalneerlna belna!handled!effecLlvelv!of!efflcle
lanored,!personnel!LhaL!have!pollLlcal!app
and!make!declslon!noL!based!whaL!ls!besL!for!
.!1here!are!Loo!manv!deparLmenL fuLure!venLure
needs!Lo!be!a!Þubllc!Works!oraanlz
k!llke!Þubllc!Works). manaaers!LhaL!loo
LhaL!CounLv!Lnalneer
Lo!"uumb!Lhe!CraanlzaLlon!uown."!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C>E!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
esLabllshlna!clear!scopes!of!servlces!Lo!be!provlded!and!Llmellnes.!
4T#S#!-I!3#&VK#!LT#!MVSU#"!('!R%"U%R#!$*KYV$P!
p!from!Lwlce!per!week!Lo!once!ln!accordance!wlLh!
oLher!meLro!servlce!dellverv!frequencv!
r!week!
aarbaae,!bl"weeklv!collecLlon!of!vard!debrls!and!recvcllna.!LllmlnaLe!upper!
ns!Lo!use!
d!Lransfer!sLaLlon!operaLlons.!
lce!a!week!resldenLlal!Lrash!plckup.!Also,!vard!wasLe!plckups!can!
ce!Lhe!number!of!sanlLaLlon!plckups!ln!a!
educe!fuel!
!whlch!
e!
a!ueparLmenL!should!be!ellmlnaLed.!!
nLs!
!
fforLs!on!
wn!
nLracLs!and!
esLlna!deparLmenL!knows!
ubmlLLed!Lo!Þ&C!onlv!Lo!be!puL!ouL!for!bld.!l!know!several!
! 8educe!aarbaae!plcku
! ConsolldaLe!CollecLlon!CperaLlons!Lo!one!cenLral!locaLlon,!once!pe
manaaemenL!and!supervlsorv!poslLlons.!Allow!ad[ournlna![urlsdlcLlo
solld!wasLe!servlces!such!as!dlsposal!an
! 8educe!Lhe!number!of!davs!per!week!LhaL!solld!wasLe!ls!collecLed!
8educe!Lw !
be!reduced!Lo!once!everv!Lwo!weeks.!
! LllmlnaLe!one!of!Lhe!resldenLlal!refuse!plck!up!davs.!!CurrenLlv!each!
resldence!recelves!Lrash!servlce!Lwlce!per!week.!
! SanlLaLlon!deparLmenL!needs!Lo!ao!Lo!a!once!a!week!plck!up!cvcle.!Also,!
someone!needs!Lo!Lake!a!look!aL!Lhe!amounL!of!rouLes!Lhe!SanlLaLlon!
ueparLmenL!runs!Lo!see!lf!some!of!Lhem!can!be!comblned!LoaeLher.!!A!loL!of!
rouLes!are!compleLed!bv!noon!each!dav.!lf!a!rouLe!can!be!compleLed!ln!half!
of!a!dav,!lL!should!be!comblned!wlLh!anoLher!rouLe.!!ln!addlLlon,!some!Lvpe!
of!updaLed!rouLlna!and!Lracklna!svsLem!wlLh!CÞS!needs!Lo!be!lmplemenLed!
ln!Lhe!SanlLaLlon!ueparLmenL.!
! Cne!conslderaLlon!would!be!Lo!redu
week.!!Cne!plckup!lnsLead!of!Lwo!per!week.!!1hls!would!r
consumpLlon,!vehlcle!malnLenance,!and!sLreeL/road!malnLenance,
would!supporL!Lhe!CounLv's!areen!lnlLlaLlve!as!well.!
! 8educe!Llmes!per!week!Lrash!ls!collecLed!
! SanlLaLlon!plck!up!should!be!one!dav!a!week.!!Mechanlzed!plck!up!(llke!Lh
one!ln!Lhe!clLv!of!AuausLa)!should!be!lmplemenLed!Lo!reduce!Lhe!labor!cosL!
4T#S#!ZI!:L"#%S+*M#[2+*S*M%L#!!V"KT%P*MR!1#$%"LS#ML!
! Þurchasln
! 1he!CounLv's!purchaslna!process!creaLes!dupllcaLlon!of!efforL:!ueparLme
prepare!Lechnlcal!specs,!buL!Þurchaslna!sLaff!spend!Llme!revlewlna!and
revlslna!Lhe!work!Lhe!deparLmenLs!dld,!raLher!Lhan!focuslna!Lhelr!e
Lhe!fronL"end!conLracLlna!documenLs.!1hls!creaLes!re"work!and!slows!do
Lhe!process.!
! l!flnd!a!areaL!deal!of!dupllcaLed!efforL!beLween!Þurchaslna!and!Co
Lhe!supporLed!deparLmenLs.!Manv!Llmes!a!requ
whaL!Lhev!need!and!research!Lhe!besL!producL!for!Lhe!besL!prlce.!1he!
lnformaLlon!ls!s
cases!where!Lhe!awarded!bld!doubled!Lhe!orlalnal!quoLe.!
!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C>:!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
4T#S#!\I!7(MP(+*&%L#!&#$%"LS#MLP!%M&!&#K"#%P#!P#"N*K#P!
! Comblne!Þollce!ueparLmenL!lnLo!Lhe!Sherlff's!ueparLmenL.!!1hls!ls!done!ln!mosL!
!Þollce,!llre,!and!Þubllc!Works.!
!reduced.!
parks,!
arams!
undreds!of!
lnsLall!a!couple!
ce!should!be!based!on!Lhe!manufacLurer's!
!uLlllzed!much!more!Lhan!now.!
!Lo!
4T#S#
e!
!!
on!do!
n!of!some!servlces!beLween!Þarks!
cvcle!and!aeneral!operaLlna!budaeLs!are!manaaed!bv!laclllLles!ManaaemenL!
!responslblllLv!and!
accounLablllLv!for!provldlna!Lhe!servlce.!!1he!prlorlLles!of!LhaL!deparLmenL!do!
rks!&!8ecreaLlon.!!
L.!SomeLlmes!more!Lhan!one!person!aL!dlfferenL!Llmes!wlll!
!
!parLs.!!
!
!
!
!
CounLles!ouLslde!of!Ceorala,!Lhere!ls!Lremendous!dupllcaLlon!of!servlces.!
! Core!quallLv!of!llfe!servlces!should!noL!be!Louched:
Powever,!some!proarams!and!servlces!could!be!ellmlnaLed,!placed!on!hold,!or
1he!number!of!parks!could!be!reduced.!ln!hard!Llmes!people!are!noL!aolna!Lo!
Lhev!are!aolna!Lo!work.!A!llbrarv!or!Lwo!could!be!closed!aL!leasL!Lemporarllv.!Þro
llke!Lhe!speed!hump!proaram!could!be!ellmlnaLed.!1he!counLv!spends!h
Lhousands!of!dollars!each!vear!ln!personnel!and!conLracL!servlces!Lo!
dozen!speed!humps!per!vear.!!
! 1he!oll!chanae!schedules!and!malnLenan
recommended!schedules.!
! lnformaLlon!llnes!for!repeLlLlve!phone!calls!could!be
! Cross!Lraln!all!lnspecLors!Lo!check!for!vlolaLlons.!!lor!example,!Lraln!healLh!lnspecLors
noLlfv!buslness!llcense!sLaff!of!mlsslna!realsLraLlon.!
!]I!9S$"(N#!'%K*+*LW[S%*ML#M%MK#!P#"N*K#P!!
! We!have!Lrucks!aolna!Lo!MoLor!MalnLenance!over!and!over!aaaln!for!Lhe!sam
repalrs!and!belna!charaed!each!Llme.
! llre!sLaLlon!repalr!has!one!man!LhaL!comes!ouL!and!checks!Lhe!problem!LhaL!
was!reporLed,!and!someone!else!Lo!flx!lL.!Whv!noL!have!Lhe!same!pers
boLh?!
! 1he!Llme!wasLed!bv!Lhe!ÞÞM!lnspecLlon!crews!!
! 1here!ls!Loo!much!confuslon!and!dupllcaLlo
&!8ecreaLlon's!SupporL!Servlces!unlL!(ex.!plumbers,!elecLrlclans,!carpenLers,!
palnLers)!and!servlces!provlded!bv!laclllLles!ManaaemenL!ueparLmenL.!lf!llfe!
for!upkeep!and!aeneral!malnLenance!Lasks,!so!should!Lhe
noL!llne!up!wlLh!Lhe!needs!and!expecLaLlons!of!Þa
! WlLh!laclllLles!MalnLenance,!slmple!problems!Lake!forever!Lo!aeL!flxed.!!
ÞrlvaLlze!Lhe!sanlLaLlon!servlce,!llke!Lhev!do!ln!CwlnneLL.!
! LeL!fleeL!and!faclllLles!handle!all!Lhelr!own!needs.!
! laclllLv!malnLenance!seems!Lo!have!workers!LhaL![usL!ao!around!looklna!aL!
repalr!reques
sLop!bv!Lo!look!aL!Lhe!same!lLem.!MonLhs!laLer!Lhe!lLem!mlahL!aeL!flxed.!
Whv!don'L!Lhev!send!ouL!Lhe!person!who!can!make!a!declslon!Lhe!flrsL!
Llme?!
! 8un!ÞÞM!llke!a!prlvaLe!conLracLor.!1hev!ofLen!come!Lo!Lhe![ob!unprepared
and!Lhen!have!Lo!make!several!unproducLlve!Lrlps!Lo!plck"up
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
C>9!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
4T#S#!^I!7(MP(+*&%L*(M!('!<%K*+*L*#P!
!
! ÞuL!all!CounLv!Cfflces!aL!one!locaLlon,!wlLh!Lhe!excepLlon!of!Þubllc!SafeLv.!
!
ulldlna!raLher!Lhan!leaslna!space!ln!a!non"
rLmenL!are!spread!far!from!Lhelr!servlce!areas.!!
lllLe!offlces!Lo!clock!ln!
and!plck!up!equlpmenL!would!cuL!down!on!Lravel!Llme!and!aasollne!
! 1he!counLv!should!flll!vacanL!offlces!raLher!Lhan!leaslna!new!faclllLles.!1he!
.!!
!prlorlLv!for!where!Lhe!
fflcer!
!Lhe!arLs!are!noL!a!
!
!Lhe!counLv!savlna!revenue!bv!allowlna!recreaLlon!cenLers!Lo!
!
cenLers!on!Lhe!same!Llme!frame.!!We!are!wasLlna!manv!hours!bv!
sLandardlzlna!cenLers!hours.!LeL's!have!seL!hours!for!each!cenLer's!needs.!
! 1he!counLv!has!a!number!of!faclllLles!whlch!could!be!consolldaLed,!lncludlna!
parks!and!llbrarles.!ln!mosL!munlclpallLles,!Þubllc!Works!ls!cenLrallv!locaLed.!
! uekalb!CounLv!offlces!should!move!ouL!of!uecaLur,!and!relocaLe!wlLhln!
unlncorporaLed!areas.!!1he!complex!aL!kenslnaLon!on!Memorlal!(l.e.!1ax
Cfflce,!!all,!eLc.)!would!be!ldeal.!8edevelop!Lhe!slLe!of!Lhe!1ax!Commlssloner!
and!creaLe!Lhe!sense!of!a!cenLral!buslness!dlsLrlcL!for!Lhe!counLv.!!1hls!
would!make!Lhe!counLv!offlces!more!accesslble!from!Lhe!hlahwav!(l"283)!
and!would!help!revlLallze!Memorlal!urlve.!
! We!deflnlLelv!need!Lo!comblne!operaLlons.!We!lease!Loo!much!space!from!
prlvaLe!enLlLles.!1he!CommunlLv!uevelopmenL!Cfflce!should!have!moved!
lnLo!Lhe!330!Þonce!ue!Leon!b
counLv!faclllLv.!1here!are!Loo!manv!empLv!offlces!ln!counLv!faclllLles.!
! Þarks!&!8ecreaLlon!uepa
urlvlna!dlsLances!consume!larae!amounLs!of!Lravel!Llme!and!emplovee!
producLlvlLv!durlna!Lhe!dav,!especlallv!when!malnLalnlna!over!120!parks.!!
CenLrallzaLlon!of!servlce!cenLers!or!locaLlon!of!saLe
consumpLlon,!and!would!lncrease!efflclencv.!
Maloof,!Clark!Powell,!and!Memorlal!locaLlons!have!vacanL!offlces!buL!Lhe!
counLv!leases!oLher!spaces!for!offlces
4T#S#!_I!7+(P*MR["#L((+*MR!('!<*M#!)"LP[!%"YP!%M&!3#K"#%L*(M!<%K*+*L*#P!
! llne!arLs!faclllLles!are!nlce,!buL!Lhere!should!be!a
monev!ls!spenL.!!Þubllc!safeLv!faclllLles!are!falllna!aparL,!whlle!new!llbrarles,!
parks,!and!beauLlful!performlna!arL!cenLers!are!bullL.!
! Close!down!llbrarles!and!recreaLlon!cenLers/parks!wlLh!low!publlc!usaae!
! Co"locaLe!flre!and!pollce!faclllLles,!conslder![olnL!park!faclllLv!arranaemenLs!
beLween!Þarks/8ec!and!publlc!schools!
! Whv!do!we!have!performlna!arLs!cenLers?!1he!arLs!are!areaL,!buL!Lhere!ls!
plenLv!of!prlvaLe!secLor!supporL!Lhere.!l!would!haLe!Lo!lose!a!pollce!o
or!flreflahLer!and!have!someone!lose!Lhelr!llfe,!buL!know!we!have!a!
communlLv!svmphonv.!1ouah!Llmes!mean!prlorlLlzlna!and
prlorlLv.!
! n/A!"!1he!servlces!provlded!Lake!place!ln!more!Lhan!100!parks,!11!
recreaLlon!cenLers,!13!pools,!and!19!plcnlc!shelLers!counLvwlde.!Anv!
ad[usLmenL!Lo!Lhls!would!requlre!closlna!of!servlce!cenLers!and!ellmlnaLlna
proarams!currenLlv!offered!ln!Lhese!aeoaraphlcal!cenLers.!
! l!could!see
offer!dlfferenL!hours!of!operaLlon.!!Lach!cenLer!should!be!open!for!hours!
LhaL!meeL!Lhe!communlLv!needs,!noL!bv!belna!open!Lo!sLandardlze!all
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
CC>!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
uekalb!has!Þubllc!Works!faclllLles!scaLLered!LhrouahouL!Lhe!counLv.!
! Close!one!of!Lhe!recreaLlon!cenLers!locaLed!ln!ScoLLsdale.!1he!cenLers!are!
be!we!defer!Lhls!unLll!we!can!
!
!
!Lo!
!
v!
Lh!low!
!conslderable!facLor,!however,!we!
offlcer.!
s.!
om!
Llon!of!mosL!aovernmenL!servlces!(e"aov)!has!real!cosL!savlnas.!!
!
ore!
e!
ronlc!
!
wlLhln!Lwo!mlles!of!each!oLher!and!boLh!have!low!aLLendance!and!revenue!
aeneraLlon.!
! LllmlnaLe!small!llbrarles!
! ln!Lhese!Louah!Llmes!we!all!wanL!our!area!noL!Lo!be!effecLed!!8uL!Lhe!reallLv!
ls!LhaL!lL!wlll!be!somehow.!Look!aL!our!recreaLlon!cenLer!locaLlons:!We!
currenLlv!have!Lhe!PamllLon!8ecreaLlon!CenLer!down!Lhe!road!from!1oble!
CranL.!1oble!CranL!needs!manv!repalrs.!Mav
afford!lL!and!close!Lhls!cenLer.!1he!SLaLe!of!Ceorala!closes!parks!due!lack!of!
monev,!and!we!should!look!aL!Lhe!same!Lhlna!Lo!see!lf!lL!would!work!for!us.
Also,!we!have!a!new!recreaLlon!cenLer!belna!bullL!aL!8edan!wlLh!no!sLaff!ln
Lhe!budaeL!Lo!run!lL.!Whv!noL!close!an!older!faclllLv!and!move!Lhe!sLaff
Lhe!new!one?!We!also!have!a!new!recreaLlon!cenLer!LhaL!ls!supposed!Lo!be
bullL!aL!Lxchanae!Þark!and!no!sLaff!ls!budaeLed!for!Lhls!slLe!elLher.!!So,!wh
noL!reallocaLe!Lhls!monev!Lo!rebulld!an!older!recreaLlon!cenLer!llke!n.P.!
ScoLL!or!Cresham?!!
! Measure!and!evaluaLe!clLlzen!parLlclpaLlon!levels!and!close!cenLers!wl
parLlclpaLlon.!
4T#S#!`I!9MK"#%P#!VP#!('!L#KTM(+(RW!%M&!%VL(S%L*(M!!
! More!on!llne!access!for!clLlzens.!!CosL!ls!a
could!allow!clLlzens!Lo!compleLe!Lhelr!own!reporLs!LhaL!do!noL!requlre!an!
! 1echnoloav,!Lechnoloav,!Lechnoloav.!use!compuLerlzed!svsLems!more.!
! ConLlnue!Lo!aeL!Lhe!word!ouL!Lo!promoLe!onllne!permlLLlna,!Lhls!ls!no!
expense!Lo!Lhe!counLv!for!Lrade!permlLs.!
! Web!slLe/porLals!for!cerLaln!Lvpes!of!cusLomer!LransacLlons!and!pavmenL
We!can!sLarL!wlLh!recurrlna!pavmenLs!Lhen!move!Lo!more!complex!
LransacLlons!and!pavmenLs.!
! uLlllze!elecLronlc!means!of!communlcaLlon!versus!paper,!l.e.,!elecLronlc!
bllllna!and!faxlna.!
! ?ou!could!deplov!more!Lechnoloav!Lo!supporL!emplovees!worklna!fr
home,!whlch!offers!a!cosL!savlna.!!
! L"appllca
! lnLerneL!servlce!dellverv!
! AuLomaLe!mosL!svsLems!wlLhln!uekalb!CounLv.!1he!Lechnoloav!wlLhln
uekalb!ls!llmlLed.!8v!auLomaLlna!some!processes!we!could!ellmlnaLe!some!
poslLlons,!dupllcaLlon,!and!Lhe!cosL!for!produclna!paper.!
! LlecLronlc!slanaLures!Lo!ellmlnaLe!paper!wasLe!and!speed!up!servlces,!m
onllne!servlces!for!dellverv!of!pollce!reporLs,!oLher!lLems!Lo!lncrease!servlc
and!reduce!personnel!needs.!
! A!paperwork!manaaemenL!and!Lracklna!svsLem!LhaL!would!allow!elecL
slanaLures!would!ellmlnaLe!much!paperwork!sLlll!done!bv!hand!and!carrled
bv!someone!everv!dav!Lo!Lhe!lnLended!person.!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
CCC!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
4T#S#!0/I!2+*S*M%L#!T(S#!VP%R#!('!K%"P[K%"!%++(O%MK#P!
! Car!allowances!should!be!sLopped!due!Lo!Lhe!economv.!!vehlcles!are!
avallable!for!use.!
!of!Lake"home!vehlcles,!whlch!wlll!reduce!fuel!and!
ance!cosLs.!!
1rulv!show!
s!Lhev!had!
e"Some!
s!a!person!
nLlv!and!
!SWA1.!
!roLaLe!on"
ahLers!and!can!
r!work!week,!veL!Lhev!aeL!pald!overLlme!afLer!40!hours,!unllke!
e!home!vehlcles!!
! 8emove!all!Lake!home!cars.!Cnlv!operaLlons!level!people!who!need!Lhem.!
!sLaff!recelve!car!allowances!and!
Lhelr!cars!never!leave!Lhe!parklna!loL!excepL!Lo!reLurn!home.!
!
nsfer!Lhe!knowledae!from!
e!
re!currenLlv!ln!place!should!be!assessed!and!
nL,!
!pro[ecLs,!eLc.!1hose!emplovees!who!provlde!Lhe!besL!
nLs!
lr!Lasks.!
!lncompleLe!servlces!LhaL!musL!be!
Ls!when!ln!mosL!
o!adequaLelv!relmburse!Lhe!counLv!for!anv!
! 8educLlon!ln!Lhe!number
malnLenance!cosLs!
! 8educe!Lhe!number!of!Lake"home!vehlcles!and!relaLed!fuel!and!malnLen
LlmlL!Lake!home!vehlcles!Lo!essenLlal!servlces!onlv!!
! We!have!Loo!manv!people!wlLh!Lake"home!vehlcles!LhaL!are!noL!necessarv.!
Lhe!need.!noL![usL!bv!asklna!Lhem!whv!Lhev!need!lL!buL!show!how!manv!Llme
Lo!come!ln!off!duLv!for!emeraencv!purposes!over!Lhe!lasL!Lhree!vears.!Lxampl
sLaff!ln!flre!rescue!llves!ln!oLher!counLles!buL!have!a!counLv!vehlcle.!Whv!doe
ln!flnance!need!a!Lake!home!vehlcle?!1he!SWA1!medlcs!aeL!called!ln!freque
have!Lo!use!Lhelr!own!vehlcles!wlLh!no!llahLs!or!slrens,!Lhls!delavs!llfe!safeLv!Lo
Whv!do!admlnlsLraLlve!offlcers!have!Lake"home!cars?!1he!Arson!lnvesLlaaLors
call!sLaLus!veL!Lhev!all!have!Lake"home!vehlcles.!Also,!Lhev!are!sworn!flrefl
be!sub[ecL!Lo!a!33!hou
oLhers.!Whv?!!
! CuL!back!on!Lak
! LllmlnaLe!car!allowances!and!expense!accounLs.!!Some
4T#S#00I!3#N%S$!LT#!K(MPV+L%ML[K(ML"%KL("!$"(K#PP!
! ConsulLanL!cosLs!seem!Lo!be!arowlna.!!1hose!aroups!LhaL!currenLlv!use!
consulLanLs!should!evaluaLe!Lhe!need!for!Lhese!servlces!on!an!onaolna
basls.!A!Llme!frame!should!be!alven!Lo!Lra
consulLanL!Lo!emplovee!Lo!keep!evervone!on!Lask!wlLh!Lhe!pro[ecL!and!Lhe!
fundlna!source.!!ln!order!Lo!provlde!servlce!ln!Lhe!mosL!cosL!effecLlv
manner,!Lhe!processes!LhaL!a
chanaed!lf!necessarv.!!1haL!lncludes!Lhe!selecLlon!of!vendors,!procureme
proper!plannlna!of
servlce!on!a!conLlnual!basls!help!Lo!reduce!overall!cosLs!Lo!Lhe!deparLme
because!Lhev!are!dlllaenL!abouL!Lhe
! 1he!CounLv!ls!loslna!a!loL!of!dollars!ln!noL!holdlna!conLracLors!adequaLelv!
responslble!for!servlces,!accepLlna
correcLed!wlLh!addlLlonal!counLv!resources,!noL!fullv!pursulna!Lhe!
repavmenL!of!damaaes!caused!bv!oLhers!Lo!counLv!properLv,!allowlna!work!
of!all!Lvpes!Lo!be!performed!bv!conLracLors!and!consulLan
cases!Lhe!work!could!have!been!performed!ln"house!wlLh!counLv!work!
forces!and!lower!maLerlal!cosLs.!1he!SLaLe!of!Ceorala!(and!anv!oLher!non"!
uekalb!CounLv!enLlLv)!needs!L
and!all!malnLenance!performed!on!Lhelr!faclllLles.!
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
CC?!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
! Cnlv!spend!monev!on!vlLal!consulLlna!and!'sLudv'!fees!(Lhls!ls!bv!no!means!
sarcasm!Loward!Lhls!sLudv,!whlch!l!belleve!lS!necessarv).!!l!know!of!Lwo!$3!
e!
ev!for!Lhe!pav!lncreases.!8uL!how!far!mlahL!LhaL!$3!mllllon!
Lalled!aL!mulLlple!locaLlons!and!Lhen!palde!$23,000!Lo!a!
e!bv!exlsLlna!counLv!
LrlcLlve!merlL!svsLem.!lL!ls!
more!Lhan!dlfflculL!Lo!aeL!a!problem!emplovee!dlsclpllned!even!lf!Lhere!ls!plenLv!of!
e!ablllLv!Lo!Lle!up!a!manaaer's!
Llme!and!enerav!wlLh!Lhe!manv!levels!of!arlevance!procedures!and!appeals.!1hls!keeps!
ls!LhaL!Lhev!can!
!headaches!of!
of!Llme!ln!
nev.!!
upplles!
!
!lL.!!
!
!!
nL!reallv!
ce!(e.a.!uslna!a!
es).!ueparLmenLs!
ehlcle!ls!
r!counLv!
Lh!a!lapLop!and!deskLop!compuLer.!!
! lmplemenL!parL!Llme!poslLlons!raLher!Lhan!one!full!Llme!person!wlLh!full!beneflLs.!!!
mllllon!dollar!pav!sLudles,!whlch!were!never!fullv!lmplemenLed!becaus
Lhere!was!no!mon
have!aone!lf!applled!Loward!pav!lncreases?!!Also,!deparLmenL!aoL!$20,000!
klLchen!cablneLs!lns
companv!Lo!come!bv!each!locaLlon!and!sav!"?es,!Lhese!cablneLs!have!been!
lnsLalled."!Could!LhaL!lnspecLlon!have!noL!been!don
personnel?!!
! 1here!are!manv!servlces!LhaL!are!belna!provlded!bv!ouLslde!
conLracLors/consulLanLs!LhaL!could!be!done!lnLernallv.!Also,!Lhe!work!LhaL!ls!
belna!farmed!ouL!ls!noL!necessarllv!aolna!Lo!Lhe!lowesL!bldder.!1he!wav!
conLracLs!are!belna!awarded!needs!Lo!be!revlewed!and!a!more!efflclenL!
process!should!be!puL!ln!place.!
! 8educe!Lhe!number!and!dollar!amounLs!of!ouLslde!conLracLors!performlna!
work!and!servlces!for!Lhe!counLv.!"Low!bld"!ls!noL!alwavs!low!bld.!Sell!a!
couple!of!Lhe!pollce!moblle!command!unlLs.!
4T#S#!0,I!5*PK#++%M#(VP!
! A!huae!amounL!of!manaaers'!and!dlrecLors'!Llme!ls!Laken!up!wlLh!dlsclpllnarv!acLlons,!
and!manaaers'!hands!are!Lled!due!Lo!Lhe!cumbersome!and!res
documenLaLlon!and!Lhe!svsLem!allows!Lhe!emplovee!Lh
Lhe!manaaer!from!dolna!real!work!and!Lhe!messaae!Lo!oLher!emplovees!
do!less!Lhan!whaL!ls!requlred.!A!manaaer!wlll![usL!seL!Lhem!aslde!Lo!avold
Lhe!merlL!svsLem.!An!appeal!hearlna!can!Lake!2"3!manaaers!Lwo!davs!
preparaLlon!and!aLLendlna!Lhe!hearlna,!or!worse,!Lhe!cosL!of!an!ouLslde!aLLor
! Þ"cards!and!oLher!means!have!been!used!bv!far!Loo!manv!sLaff!Lo!buv!s
whenever!needed!or!deslred.!!
! numerous!sLaff!have!equlpmenL!and!lLems!such!as!cell!phones,!8lackberrles,!and
lndlvldual!prlnLers!reaardless!of!Lhelr!poslLlon!or!wheLher!Lhelr![ob!duLles!necesslLaLe
! PeaL!seLLlnas!durlna!colder!monLhs!should!be!seL!lower!Lhan!74!dearees!and!older
bulldlnas!should!be!"wlnLerlzed"!Lo!cuL!cosLs.
! vehlcles!appear!Lo!be!resLrlcLed!Lo!speclflc!models!versus!whaL!a!deparLme
needs.!Some!deparLmenLs!have!been!allowed!Lo!order!vehlcles!of!chol
larae!4x4!l230!Lo!drlve!Lo!mall!areas!for!lnspecLlons,!noL!off"road!slL
appear!Lo!be!pavlna!for!a!vehlcle!veL!noL!aeLLlna!Lhe!flscal!beneflL!when!Lhe!v
laLer!aucLloned.!
! LsLabllsh!a!mandaLorv!reLlremenL!aae!and/or!vears!of!servlce.!
! !Cffer!allowances!Lo!sLaff!lf!Lhev!use!Lhelr!personal!8lackberrv/cell!phone!fo
buslness.!!
! ÞrohlblL!deparLmenLs!from!allowlna!sLaff!Lo!have!bo
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
CC8!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
! ConducL!an!enLlre!audlL!of!admlnlsLraLlve!duLles!held!bv!flre!medlc!and!med
headquarLers.!1hese!resources!could!be!beLLer!used!ln!operaLlons!Lo!fulflll!m
crlLlcal!poslLlon!for!Lhe!clLlzens!of!Lhe!counLv.!
! ÞoslLlon!xx!ls!a!wasLe!of!Llme,!monev!and!resources.!
! 1oo!manv!lnsLrucLor!poslLlons!held!aL!Lhe!llre!Academv!bv!personnel!LhaL!la
cerLlflcaLlons,!wlLh!Loo!low!ouLpuL!of!quallLv!Lralnlna!classes.!
! !ÞoslLlons!ln!Lhe!Creen!Space!Cfflce!can!be!performed!bv!Þarks!and!8ecreaLlo
! Þubllc!LducaLlon!and!CommunlLv!CuLreach!poslLlons!ln!each!deparLmenL!
reallaned!wlLh
lc!offlcers!aL!
lsslon!
ck!necessarv!
n!
can!be!
!Lhe!CLC's!nelahborhood!empowermenL!lnlLlaLlve.!Some!poslLlons!can!
uah!lLs!
probablv!be!ellmlnaLed.!
! ulrecLor!of!keep!uekalb!8eauLlful!should!be!funded!from!ouLslde!sources,!Lhro
301c3.!!
!
!
! !
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
CCA!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
)$$#M&*Q!2I!!;*U+*(R"%$TW!
9'7+'*$#%B>3!
Ammons,!uavld.!1993.!AccounLablllLv!f!or!Þerformance:!MeasuremenL!and!MonlLorlna!
CovernmenL.!WashlnaLon,!uC:!lnLernaLlonal!ClLv/CounLv!ManaaemenL!AssoclaLlon.!
ln!Local!
.!
.!2003.!An!AssessmenL!of!8esearch!on!Amerlcan!CounLles.!Þubllc!
AdmlnlsLraLlon!8evlew!63(4):!432-74.!!!
!Lra!of!Chanae,!uavld!8.!8erman!
(ed.).!WesLporL,!C1:!Creenwood!Þress.!
8erman,!uavld!8,!1anls!!.!SalanL.!1996.!1he!Chanalna!8ole!of!CounLles!ln!Lhe!lnLeraovernmenLal!
SvsLem.!ln!1he!Amerlcan!CounLv:!lronLlers!ln!knowledae,!edlLed!bv!uonald!C.!Menzel,!19-33.!
unlverslLv:!unlverslLv!of!Alabama!Þress.!
8ollens,!!ohn!C.!1969.!Amerlcan!CounLv!CovernmenL.!8everlv!Pllls,!CA:!Saae!ÞubllcaLlons.!
Cape,!Wllllam!P.!1967.!1he!Lmeralna!ÞaLLerns!of!CounLv!LxecuLlves.!Lawrence:!CovernmenLal!
8esearch!CenLer,!unlverslLv!of!kansas.!
Chllds,!8lchard!S.!1923.!8amshackle!CounLv!CovernmenL:!1he!Þlaaue!SpoL!of!Amerlcan!ÞollLlcs.!
new!?ork:!naLlonal!Munlclpal!Leaaue.!
Claler,!8everlv!A.!1996.!8evenue!ulverslflcaLlon!amona!Amerlcan!CounLles.!ln!1he!Amerlcan!
CounLv:!lronLlers!ln!knowledae,!edlLed!bv!uonald!C.!Menzel,!166-83.!unlverslLv:!unlverslLv!of!
Alabama!Þress.!
uuncombe,!PerberL!S.!1966.!CounLv!CovernmenL!ln!Amerlca.!WashlnaLon,!uC:!naLlonal!
AssoclaLlon!of!CounLles.!
lalrlle,!!ohn!A,!Charles!M.!kneler.!1930.!CounLv!CovernmenL!and!AdmlnlsLraLlon.!new!?ork:!u.!
AppleLon"CenLurv.!
CllberLson,!Penrv!S.!1917.!1he!CounLv:!1he!"uark!ConLlnenL"!of!Amerlcan!ÞollLlcs.!new!?ork:!
naLlonal!ShorL!8alloL!CraanlzaLlon.!
Pv,!8onald,!Clndv!8oland,!8lchard!Pooper,!8lchard!Slms.!1993.!Measurlna!8evenue!CapaclLv!
and!LfforL!of!CounLv!CovernmenLs:!A!Case!SLudv!of!Arkansas.!Þubllc!AdmlnlsLraLlon!8evlew!
33(3):!220-36.!!
8enLon,!!.!Ldwln.!2002.!CounLles!as!Servlce!uellverv!AaenLs:!Chanalna!LxpecLaLlons!and!8oles
WesLporL,!C1:!Þraeaer.!
8enLon,!!.!Ldwln
8erman,!uavld!8.!1993.!CounLles!CounLv!CovernmenLs!ln!an
!
!
Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
CCD!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
ano,!Þhlllp!8.!8usso.!2000.!SLaLe!LlmlLs!and!SLaLe!Ald:!An!
ue!SLrucLures.!SLaLe!and!Local!CovernmenL!8evlew!32(2):!
!M.!Þops.!1996.!CounLv!ConfllcL!and!CooperaLlon.!ln!1he!
!
esearch!
!13(1):!43-34.!!
vllle:!unlverslLv!Þresses!of!llorlda.!
,!
ark!
!
!
!1ed!Caebler.!1992.!8elnvenLlna!CovernmenL:!Pow!Lhe!LnLrepreneurlal!SplrlL!ls!
997.!1reaLlna!neLworks!Serlouslv:!ÞracLlcal!and!8esearch"8ased!
!ocelvn!M.!!ohnsLon.!2000.!Llfe!aL!Lhe!8oLLom!of!Lhe!llscal!lood!Chaln:!
22.!CounLv!and!1ownshlp!CovernmenL!ln!Lhe!unlLed!SLaLes.!new!?ork:!
Macmlllan.!
!ohnsLon,!!ocelvn!M,!Mlchael!A
LxploraLorv!Analvsls!of!CounLv!8even
86-97.!!
klase,!kenneLh!A.,!!ln!W.!Mok,!Cerald
Amerlcan!CounLv:!lronLlers!ln!k
.!Þaa
nowledae,!edlLed!bv!uonald!C.!Menzel,!92-103.!unlverslLv:!
unlverslLv!of!Alabama!Þress.!
Marando,!vlncenL!L,!uoualas!8aker.!1993.!MeLropollLan!CounLles!and!urbanlzaLlon.!ln!CounLv!
CovernmenLs!ln!an!Lra!of!Chanae,!edlLed!bv!uavld!8.!8erman,!71-87.!WesLporL,!C1:!Creenwood
Þress.!
Marando,!vlncenL!L,!Mavls!Mann!8eeves.!1991.!CounLles!as!Local!CovernmenLs:!8
lssues!and!CuesLlons.!!ournal!of!urban!Affalrs
Marando,!vlncenL!L,!8oberL!u.!1homas.!1977.!1he!loraoLLen!CovernmenLs:!CounLv!
Commlssloners!as!Þollcv!Makers.!Calnes
Menzel,!uonald!C.!1996.!1he!Amerlcan!CounLv.!ln!1he!Amerlcan!CounLv:!lronLlers!ln!
knowledae,!edlLed!bv!uonald!C.!Menzel,!203-14.!unlverslLv:!unlverslLv!of!Alabama!Þress.!
Menzel,!uonald!C,!vlncenL!L.!Marando,!8oaer!8.!Þarks,!Wllllam!L.!Wauah,!!r.,!8everlv!A.!Claler
!ames!P.!Svara,!Mavls!Mann!8eeves,!!.!Ldwln!8enLon,!8oberL!u.!1homas,!Creaorv!SLrelb,!M
Schnelder,!1anls!!.!SalanL.!1992.!SeLLlna!a!8esearch!Aaenda!for!Lhe!SLudv!of!Lhe!Amerlcan!
CounLv.!Þubllc!AdmlnlsLraLlon!8evlew!32(2):!173-82.!!
Moon,!M.!!ae.!2002.!1he!LvoluLlon!of!L"CovernmenL!amona!MunlclpallLles:!8heLorlc!or!8eallLv?
Þubllc!AdmlnlsLraLlon!8evlew!62(4):!424-33.!!
norrls,!uonald!l,!M.!!ae!Moon.!2003.!Advanclna!L"CovernmenL!aL!Lhe!CrassrooLs:!1orLolse!or
Pare?!Þubllc!AdmlnlsLraLlon!8evlew!63(1):!64-73.!!
Csborne,!uavld,
1ransformlna!Lhe!Þubllc!SecLor.!8eadlna,!MA:!Addlson"Weslev.!
C'1oole,!Laurence!!.,!!r.!1
Aaendas!ln!Þubllc!AdmlnlsLraLlon.!Þubllc!AdmlnlsLraLlon!8evlew!37(1):!43-31.!!!
Þaaano,!Mlchael!A,!
Lxamlnlna!ClLv!and!CounLv!8evenue!ueclslons.!Þubllus:!1he!!ournal!of!lederallsm!30(1-2):!139-
70.!!
Þarks,!8oaer!8.!1991.!CounLles!ln!Lhe!lederal!SvsLem:!1he!lnLerlocal!ConnecLlon.!
lnLeraovernmenLal!ÞerspecLlve!17(1):!28-32.!!
ÞorLer,!klrk!P.!19
! Ceorala!SLaLe!unlverslLv!Þubllc!Þerformance!and!ManaaemenL!Croup!
!
CC;!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
! !
lll!
Snlder,!Clvde!l.!1932.!Amerlcan!CounLv!CovernmenL:!A!Mld"CenLurv!8evlew.!Amerlcan!ÞollLlcal!
ro.!2006.!ClLlzen!uemand!for!lnLeracLlve!L"CovernmenL:!1he!Case!
of!Ceorala.!Amerlcan!8evlew!of!Þubllc!AdmlnlsLraLlon!36(3):!288-300.!!
:!lronLlers!ln!knowledae,!edlLed!bv!uonald!C.!Menzel,!109-27.!unlverslLv:!unlverslLv!of!
Alabama!Þress.!
nmenL:!ClLlzen"lnlLlaLed!ConLacLs!
ln!Lhe!Lra!of!L"CovernmenL.!!ournal!of!Þubllc!AdmlnlsLraLlon!8esearch!and!1heorv!13(1):83-
1homas,!8oberL!u,!Suphapona!,8oonvapraLuanv.!1993.!Local!CovernmenL!ComplexlLv:!
rallsm!
emenL:!CounLles!as!SLaLe!and!Local!
CovernmenL.!Þubllc!AdmlnlsLraLlon!8evlew!34(3):!233-38.!!
!1ransformaLlon!of!Servlce!uellverv!and!ClLlzen!
ALLlLudes.!Þubllc!AdmlnlsLraLlon!8evlew!64(1):!13-27.!!
lonal!Clvlc!8evlew!33(10):!361-68.!!
! !
Schnelder,!Mark,!kee!Ck!Þark.!1989.!MeLropollLan!CounLles!as!Servlce!uellverv!AaenLs:!1he!SL
loraoLLen!CovernmenLs.!Þubllc!AdmlnlsLraLlon!8evlew!49(4):!343-32.!!
Sclence!8evlew!46(1):!66-80.!
SLrelb,!Creaorv,!lanaclo!navar
Svara,!!ames!P.!1996.!Leadershlp!and!Þrofesslonallsm!ln!CounLv!CovernmenL.!ln!1he!Amerlcan!
CounLv
1homas,!!ohn!C,!Creaorv!SLrelb.!2003.!1he!new!lace!of!Cover
102.!!!
Consequences!for!CounLv!ÞroperLv!1ax!and!uebL!Þollcles.!Þubllus:!1he!!ournal!of!lede
23(1):!1-18.!!!
Waaer,!Þaul!W.,!ed.!1930.!CounLv!CovernmenL!Across!Lhe!naLlon.!Chapel!Plll:!unlverslLv!of!
norLh!Carollna!Þress.!
Wauah,!Wllllam!L.,!!r.!1994.!8ealonallzlna!Lmeraencv!Manaa
WesL,!uarrell!M.!2004.!L"CovernmenL!and!Lhe
Wllson,!1homas!u.!1966.!LlecLed!CounLv!Chlefs.!naL
!
Ceorala!SLaLe!unlverslLv/Þubllc!Þerformance!and!ManaaemenL!Croup!
!
CCE!
uekalb!CounLv/SLrucLure!and!SLafflna!Analvsls!/llndlnas!
Aprll!23,!2010!
!
!
!
;>/!?-7+'.!?/#1*#:%&./!%&0!=%&%$/:/&)!D#*-B!
!Þollcv!SLudles!aL!Ceorala!SLaLe!unlverslLv.!We!offer!an!arrav!of!servlces!Lo!
asslsL!publlc!secLor!oraanlzaLlons!ln!sLrenaLhenlna!sLraLealc!and!operaLlonal!performance.!Cur!
e!
emenL,!and!dlssemlnaLlon!of!effecLlve!publlc!secLor!pracLlces.!!!"!"/1.(+-V"!'"(8"P%'8*2!
"4-*"#$""3(+"*!+%8&,-%#+!,.(,!+&11%',!1&38-$!8"(*"'+a!$%//-,/"#,!,%!"II"$,-4"!)%4"'#(#$"6!!!
eLLlnas.!AcLlvlLles!are!hlahlv!cusLomlzed!Lo!reflecL!Lhe!phllosophv!and!core!values!
of!publlc!secLor!cusLomers.!Lach!member!of!ÞÞM's!faculLv!and!sLaff!possesses!mulLlple!vears!of!
es!
es!of!pasL!cusLomers!lnclude!clLv!and!counLv!aovernmenLs,!sLaLe!and!
local!advlsorv!counclls,!communlLv!non"proflL!oraanlzaLlons,!and!arassrooLs!advocacv!
1he!Andrew!?ouna!School!of!Þollcv!SLudles!aL!Ceorala!SLaLe!unlverslLv!ls!Lhe!oraanlzaLlonal!
onproflL!worlds.!laculLv!members!
represenL!dlverse!professlonal!backarounds,!and!offer!valuable!speclalLles!ln!publlc!
rch!
assoclaLes!work!ln!Landem!wlLh!seven!cenLers!Lo!provlde!Lechnlcal!asslsLance!Lo!more!Lhan!33!
ounLrles,!as!well!as!furLher!our!knowledae!of!domesLlc!lssues!ln!healLh,!LransporLaLlon,!and!
publlc!flnance,!for!example.!
!
!
!
!
1he!Þubllc!Þerformance!and!ManaaemenL!Croup!(ÞÞM)!ls!an!ouLreach!unlL!of!Lhe!Andrew!
?ouna!School!of
core!acLlvlLles!lnclude!execuLlve!level!Lralnlna!and!developmenL,!applled!research,!pollcv!
analvsls!and!proaram!evaluaLlon,!shorL!or!lona!Lerm!asslsLance!wlLh!plannlna!and!performanc
lmprov
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ÞÞM!faculLv!and!sLaff!work!ln!a!wlde!ranae!of!local!aovernmenL,!sLaLe!aaencv,!and!non"proflL!
oraanlzaLlon!s
experlence!ln!publlc!manaaemenL!as!well!as!unlverslLv"based!supporL!Lo!aovernmenL!aaencl
and!proarams.!Lxampl
oraanlzaLlons.!!!
!
home!Lo!ÞÞM.!!1he!School!creaLes!and!dlssemlnaLes!knowledae!and!meLhods!LhaL!are!hlahlv!
valued!bv!pollcv!makers!and!leaders!ln!Lhe!publlc!and!n
manaaemenL,!nonproflL!admlnlsLraLlon,!urban!sLudles!and!economlcs.!laculLv!and!resea
c
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