VENABLE

SYSTEMS TRAINING

Cisco Telephone Reference Guide

Rev 00/00/00

...................................1 CISCO Phone Features...............................13 Message Notification..............................................................................................................................................................................................14 Transfer Settings................18 Dialing from Outlook Contacts.................................3 CISCO Unity Voicemail.............................................................................................................................................15 General Information.......................................12 Setting up Voicemail ...............................................................................................................................................doc ...........23 /opt/scribd/conversion/tmp/scratch5917/63955669.............................12 Leaving Messages for other Users.....................................................................................19 Setting the Dialing Properties...............................................Table of Contents General Information and Phone Features........................20 Dialing from Outlook Contacts..16 Phone Web Interface..13 To Forward your Phone to Voicemail.................................19 Installing the Dialer.....................................................................................................................................................................................................................................................14 Private Distribution List..........................................................13 Voicemail Greetings................................................13 To Transfer a Caller into Voicemail..........................................................................................................................................................................................................................................................................................................................................................................................12 Checking your Voicemail Messages.........................16 Forwarding Targets by Office...................................................22 Get Help..........................19 Setting the Dialer to work with Phone................................

RO. there is a 15 second delay before the call is processed.General Information and Phone Features Firm-Wide Dialing: 5-digit dialing Local Dialing: DC: 7 digits if 202. If a matter number is entered incorrectly you will hear a fast busy signal. If you are unsure of the matter number.doc -1- . A # sign should be entered after the matter number. If 666666 was used. then the appropriate matter number should be provided on the exception report. If 888888 was used. the amount to be paid for your personal call will be noted. International Dialing: 9011 + number (wait for tone) + 6 digit matter number + # sign. Toll Free Numbers: 888-Venable: 800-966-9877: 866-877-7018: 888-339-2460: 866-209-0286: DC Switchboard Baltimore Switchboard LA Switchboard New York Switchboard Voicemail System Local VoiceMail Numbers (To Listen to Messages): Office BA DC LA NY RO TO TY Internally 77700 28350 59950 86250 55666 66290 41900 Externally 410-244-7700 202-344-8350 310-229-9950 212-370-6250 301-217-5666 410-494-6290 703-760-1900 63955669. please use: • • • 888888 for any client calls not yet assigned a matter number 999999 for firm calls 666666 for personal calls Exception Reports: Any calls entered with a matter number of 666666 or 888888 will produce an exception report. press END CALL and redial with valid matter number. or 9+ area code + number TY. If the # is not pressed. TO & BA: 9 + area code + number NY & LA: 91 + area code + number Long Distance Dialing: 9. 1 + area code + number (wait for tone) + 6 digit matter number + # sign Matter numbers are validated real-time.

doc -2- .Local VoiceMail Numbers (To Leave a Message): Office BA DC TY TO RO NY LA Internally 77701 28351 41901 66291 55667 86251 59951 Externally 410-244-7701 202-344-8351 703-760-1901 410-494-6291 301-217-5667 212-370-6251 310-229-9952 Operators: 0 90# 900# 9911 Office Receptionist Local operator Long distance operator Emergency Block Outgoing Caller ID: *67 Types of Phone: A Model 7961 (6 button line – for Legal Staff and LAAs). 63955669. 2 button line will be assigned to individuals where intercoms and additional lines are not needed. A Model 7941. Model 7941 (2 button line phone) A Model 7911 will be used in most common areas where multiple lines are not required. The LAA's will have a "side car" attached to their phone to accommodate the attorney lines.

and then perform one of the steps above. OR dial the number then pick up the handset (OR press the headset button. You can toggle between calls by using the scroll button and highlighting the desired call. PLACING A CALL from a phone with NO speaker capability TO ANSWER A SECOND LINE RINGING (on the 2 button phone) Pick up the handset and dial. LINE WHILE ON A Press the NEW CALL soft key for dial tone. Directly above the soft keys is a notification/message line indicating such things as missed calls. You can toggle between calls by using the scroll button and highlighting the desired call. press the ANSWER soft key. then press the RESUME soft key. as well as a symbol (which show line status. While on the call. you will see the DIAL soft key instead of the NEW CALL soft key. If you dial the number first. etc. PHONE FEATURES PLACING A CALL from a phone with speaker capability PROCEDURE Pick up the handset OR press the speaker button OR press the NEW CALL soft key (OR press the headset button. The right side of the screen displays the text associated with each button on the phone. the other call will be placed on hold automatically. The bottom of the screen indicates the soft keys that are available based on the particular function the telephone is performing. the other call will be placed on hold automatically. voicemail. When you hang up from the second call. TO OBTAIN A FREE Place the first call on HOLD.if you have a wired headset). /opt/scribd/conversion/tmp/scratch5917/63955669.CISCO Phone Features The date.). etc. CALL Place your call as normal. if you have a wired headset – not to be used with a Wireless headset) and dial.doc -3- . The remainder of the screen displays details about calls. call forwarding information. time and your telephone number display at the top of your screen. The first call will be placed on hold and you will be connected to the second call. You may also dial the number first. then press the RESUME soft key. press the RESUME soft key to re-connect to the first call.

Press the SEC button. if it is already highlight then press the RESUME soft key to return to the call. Press the attorney intercom button. TRANSFER (using soft key) Must be on a connected call to use this feature. If the call is not highlighted – scroll and highlight the original call on the display. Press the TRNSFER soft key Dial the number where you want to redirect the call. press the TRNSFER soft key again or simply hang-up your phone. HOLD Press the HOLD soft key To retrieve a Held Call: Highlight the call (using the scroll) and press the RESUME soft key. To intercom an attorney: Press the ICOM button. Or you can wait and speak to the recipient. /opt/scribd/conversion/tmp/scratch5917/63955669. Note: You cannot transfer a call on HOLD To Reconnect with Party: If the party you are transferring to does not answer or want to speak with the caller press the END CALL soft key. then press the TRNSFER soft key again or simply hang-up.PHONE FEATURES USING INTERCOMS PROCEDURE To intercom an LAA: Press the ICOM button. When call is ringing.doc -4- .

Repeat procedure to add additional parties. Press the CONFRN soft key to add another party (you may need to press the MORE soft key first). Note: NOT AVAILABLE TO LAAs. This places the first party on hold and gives you dial tone Dial the next participant’s number (be sure to dial “9” if outside) When 3rd party answers. THE INITATOR CAN HANG UP AND THE CONFERENCE CALL CAN CONTINUE. To transfer an active call to someone else’s voicemail: During the call.doc -5- . press the TRNSFER soft key Dial * + 5-digit extension of the user to which you wish to transfer the call to. Press the 5 button on keypad and then hang-up your phone. To Cancel the last Called party: Press the END CALL soft key and then the RESUME soft key to return to the conference call. and confirm correct voicemail box. /opt/scribd/conversion/tmp/scratch5917/63955669. CONFERENCE (Cnfrn soft key) You must have a connected call to use this feature.PHONE FEATURES TRANSFERRING CALLS TO VOICEMAIL PROCEDURE To transfer an incoming call directly to YOUR voicemail (without answering the call): Press the iDIVERT soft key. Note: You may have a total of 8 parties (counting yourself). press the CONFRN soft key again to add party. ONLY THE INITATOR CAN ADD PARTIES TO THE CALL.

And if you forward your calls to another office extension number. unanswered calls will route back to your own voicemail. To cancel forwarding: Simply press the CFwdALL soft key again. Note: For an LAA to forward an attorney’s lines. your phone will beep once. Note: You can only remove individuals from the conference if you initiated the conference. Look for the call forwarding number at the bottom of your phone screen and the flashing arrow will appear above the phone line icon on the display.PHONE FEATURES ADDITIONAL CONFERENCE FEATURES PROCEDURE View attendees in a conference: Highlight active conference and press the CONFLIST soft key Participants are listed in the order which they joined. the forwarding must take place at that attorney’s phone. After you enter the number. (CFwdALL soft key) Enter the target phone number or office extension where you want your calls to ring (be sure to include “9” if off-site). FORWARDING CALLS Press the CFwdALL soft key and your phone will beep twice. Press the UPDATE soft key to view an updated list. /opt/scribd/conversion/tmp/scratch5917/63955669. The individual at the bottom of the list with a * initiated the call To remove last added attendee from conference: Highlight the participant’s name at the top of the list and press the REMOVE soft key.doc -6- .

Mob. Press the EXIT soft key. Press the YES soft key to log out. /opt/scribd/conversion/tmp/scratch5917/63955669. right of the phone's LCD screen. Enter your 5-digit extension number in the User ID field. Wait a moment and press the EXIT soft key if the phone didn't automatically take you back to the phone's "home" screen. To log into another telephone: Press the SERVICES button on the phone you want to use. Note: You are automatically logged out after a period of 16 hours. Once Ext. your phone number displays at top. To log out: Press the SERVICES button. Select the EXTENSION MOBILITY option. If the Extension Mobility option is not there. Press the index number for EXTENSION MOBILITY. intercom and phone features available to them as if they were sitting at their regular desk. your line will continue to ring at your primary phone and your LAA's phone.doc -7- . Is activated. press the SERVICES button Press the index number for EXTENSION MOBILITY. On the phone in the visiting office. Once logged in. Enter 12345 in the PIN field. Call the HelpDesk to request the feature be added to the phone you are attempting to use. it must be added. Press the SUBMIT soft key.PHONE FEATURES EXTENSION MOBILITY PROCEDURE Enables staff who visit other offices to log into a phone and have their home office number.

etc. – your phone will ring at the LAAs desk. the call will route as normal (i.. If you do not answer the call (you hang up after picking). DISTURB) – Staff with DND is a toggle on and off.e. A brief tone will ring the phone when a pick displays. Note: Must have your lines appearing on the LAA's phone to be available. then two quick beeps will be received. Press the RESUME soft key or the line key to resume original call. or if you are on a call. pick up the handset and press the PICK soft key to answer. then the PICK soft key.) If you are on a call: Place the call on HOLD Press the NEW CALL soft key. Press the ANSWER soft key or line key to answer call.PHONE FEATURES PICK UP (LAAs) PROCEDURE To answer a call in the same pick up group: If you are not on a call: The screen displays the calling party number and the called party name. Handle the picked call as needed. /opt/scribd/conversion/tmp/scratch5917/63955669.. front desk. phonemail.doc -8- . The picture of the bell with a line LAAs only through it indicates that DND is turned on. DND (DO NOT Turns the ringer off on your phone but will ring at the LAA's desk. Your line will now ring and you can see the Caller ID information.

Inform (or page) party to dial the park slot number. While on an active call. an LAA joining a call on the attorney’s line or two phones in a office on one call).. press the PARK soft key. Press the DIRECT TRANSFER soft key. Press the JOIN soft key. Note: Private button must be off. To Use: While on a call. You have one call on hold and another call active and you want to join the two calls together and drop out of the call. so it can be retrieved from another phone in the firm.e. BARGE Enables you to join an existing call in progress (i. JOIN The Join feature allows you to join two established calls into one call. Note the park slot number on the display. The call is now gone from your phone and the two parties are connected. When you dial the park slot number from any phone you will be connected to the party. Note: If the call is not retrieved within 90 seconds it will ring back. push the Line Button of the call on hold. scroll and highlight the call on hold. /opt/scribd/conversion/tmp/scratch5917/63955669.PHONE FEATURES PARK PROCEDURE The Call Park feature allows you to place a call in a hold slot. While on an active call. You have one call on hold and another call active and you want to join the two calls together.doc -9- . Press the line button (be sure the connected call is highlighted on the screen) and press the BARGE soft key. All parties are on the call together. DIRECT TRANSFER (LAAs only) Enables you to connect two parties and drop from the call.

the 2nd call displaces the first call on the screen. your Cisco phone will answer whichever call came to your line first. you would need to pick up the handset and dial the individual. Your display notes that callback is activated. However. if you prefer to select which of two simultaneous calls you answer. Once the party has taken their phone off hook and placed it back on the hook. To Dial from an assigned button: Press the assigned button (or pick up the handset and press the button). you can dial the individual from this screen. Press the CALL BACK soft key while the phone is ringing. or EXIT to quit the screen. the LAA has no choice which call is more) simultaneous answered first. So if two calls arrive one slightly after the other. each to a unique at Venable first will be delivered to you. However. When you answer the phone. please keep in attorney mind that the caller ID screen (on the LAA's phone) shows the most recent call. the caller ID screen shows the call that will not be answered! /opt/scribd/conversion/tmp/scratch5917/63955669.doc -10- . Speed Dials interface only) (not to be confused with PERSONAL SPEED DIALS/FAST DIALS) can only be configured and managed in the web interface (see instructions under "Cisco Phone Web Interface"). To Dial from a list (found in the web interface): Dial index number and press the ABBRDIAL soft key.PHONE FEATURES CALLBACK PROCEDURE Enables you to receive call back notification when a called party line becomes available. CHOOSING BETWEEN TWO SIMULTANEOUS INBOUND CALLS (providing they are coming into the same line). whichever call arrived calls. you will receive a screen notification that the called party is available (as well as your message light on the handset flashes briefly). Thus. highlight the appropriate call using the Scroll Button. By default. If you do not have speaker. then press the ANSWER softkey. You can press CANCEL to deactivate. LAA's – Choosing In the event two calls are received for two different attorneys on an between two (or LAA's phone at the same time. SPEED DIALS Speed Dials can be either a particular button on your telephone or a (configured thru web list that can be dialed by using the ABBRDIAL soft key. If you have a speaker phone.

ANSWERING A 2ND ATTORNEY'S LINE (providing you are already on a call) If you are on Attorney #1's line when Attorney #2's phone rings. then press the END CALL softkey. then the call on line #2 will automatically be put on hold.Providing you know the password to your attorney's voicemail account. You will be taken to your attorney's voicemail account where you will be able to retrieve his or her new or saved messages. simply press the Line button associated with your attorney's line. Note: These instructions assume you will inform the party on the line that you are placing them on hold. simply press the Line button for Attorney #2 on your side car. then press the Messages button on your phone. If you press the Line Button for Attorney #1.PHONE FEATURES CHECKING YOUR ATTORNEY’S VOICE MAIL PROCEDURE LAA's -. and the phone will bring the call from line #1 back you.doc -11- . /opt/scribd/conversion/tmp/scratch5917/63955669. To terminate one of the calls. The caller on line #1 will automatically be put on hold. and the Cisco phone will deliver the new caller (on Attorney #2's line) to you. activate it by making it your current call.

Follow the prompts (see attached voicemail tree. 3. The system will then prompt for your password. Enter your personal password (default is “1234”) 3. but you may record your name and greeting at any time in the future by pressing “4” while in your voicemail box. You will be prompted to set up your voicemail account: 4. Press the Message button on your phone. Enter your password.) 7. Press the # key to save the recording 6. To check your voicemail from Outside of the Office: 1. Press the Messages button on any phone 2. /opt/scribd/conversion/tmp/scratch5917/63955669. Dial the external voicemail number for your office or the toll free number: 1866-209-0286 2. Record your user name (State your FIRST name and LAST name and press the # key). 8. 2. Press the Message button on your phone 2. Checking your Voicemail Messages The red light on the handset will turn on when there are voicemail messages.) To check your voicemail from any phone: 1. I am unable to take your call at the present time. 5.CISCO Unity Voicemail Setting up Voicemail 1. enter your extension. If you wish to speak with an individual. The system will prompt you for your user ID. You will be asked to enter it twice to confirm it 9. please press 0. An envelope icon will also appear next to the line that has the message. 1. When you hear the prompt/greeting press the asterisk “*” button 3.doc -12- . 4. Press the # key to save it Note: You MUST change your password during the setup. Change your password (Must be at least a 4-digit number). Personalize your greeting: (Example: You have reached xxxxx at the law offices of Venable. Please leave your name and number at the sound of the tone and I will return your call. The system will prompt you for your User ID (extension) and password.

NY: 86251. dial the “Leave a Message” Number for that office (i. Your office hours are already predefined based on receptionist coverage. Standard Greeting: This plays at all times unless overridden by another greeting. press 5 and then hang-up your phone. Press the Transfer soft key. BA: 77701. TY: 41901. LA: 59951). Dial the * and their 5-digit extension. RO: 55667. Voicemail Greetings There are various types of Greetings available. Press * and enter their 5-digit extension from any office phone. You will hear 2 beeps. (This includes all standard Venable holidays. do one of the following: • • • Dial the user’s extension (and if unanswered) will forward to voicemail. Leave a message when prompted. 2. To Forward your Phone to Voicemail 1. Note: Press # or 1 to skip a greeting. press the CFwdALL soft key again. confirm the greeting. DC: 28351. To Transfer a Caller into Voicemail 1. A closed greeting overrides the standard greeting. press option 2. From outside the office (to leave a message without calling the individual). While in your own voicemail. TO: 66291. and follow the prompts to record and send a message. Most find it helpful to use the Alternate Greeting when out of the office on vacation or business.Leaving Messages for other Users From inside the office. Closed Greeting: This plays during closed (non-business) hours. To cancel this later. Press the CFwdALL soft key.doc -13- . Press the Message button 3.e. 2. You may use any combination of these greetings or chose not to use them.) /opt/scribd/conversion/tmp/scratch5917/63955669..

When you address a voice message to one of your private lists. Note: The setup of Private Distribution Lists is rather complex. Anna Subject: Message Notification VoiceMail Message Voice Count: 2 1. you will receive another Message Notification for that message.doc -14- . Only you can send messages to your private lists. It's recommended you contact the IT Help Desk (x24357) so that an IT representative can assist in the set up. You can have a maximum of twenty (20) lists and up to forty (40) individuals per list. From: Unity Messaging System . 2023444866 2. Overrides all other greetings. Private Distribution List You can use private distribution lists to create your own groups of voice message recipients. and turned on and off as needed. /opt/scribd/conversion/tmp/scratch5917/63955669. etc. Message Notification Legal and administrative staff are configured to receive an e-mail when a message is left in their voice mailbox. please contact the HelpDesk. Busy Greeting: This plays when the extension is busy. such as vacations. If you do not want to receive the e-mail notification. closed and internal greetings. The system is setup so that callers never receive a busy signal. It overrides the standard.DC Sent: Tuesday. 24866 (Your local access number) or 1-866-209-0286 Note: If you listen to the message but take no action. 2007 3:21 PM To: Mattingly.Internal Greeting: This plays to internal callers only. Below is an example of the email that will be sent. An internal greeting overrides the standard/closed greeting. June 12. Alternate Greeting: Can be used for a variety of special situations. Calls route to either the receptionist or voicemail. all of the recipients on the list receive the message.

2. Press 4 for Private Lists 4. Press 2 for Change Names 5. /opt/scribd/conversion/tmp/scratch5917/63955669. press ##. Press 4 for Setup Options 2. Press 2 to send a message. Press 4 for Setup Options. Press 2 for Change Names. Note that the transfer options DO NOT apply when an outside call or another subscriber dials a subscriber extension directly. Enter the Private List number followed by # and follow the prompt. Continue to add extensions followed by #. 3. followed by #. To create a list: 1. 5. Choose the number you wish to modify (1-99) 1 .Play name 3 . 7. Transfer Settings Call transfer settings specify how voicemail handles calls transferred from the automated attendant console or a directory handler (call processing box) to a phone. To modify names in a list: 1. 2.Delete individuals by playing list 2 . Once all extensions have been entered press # again.Add a name 2 . Choose a number from 1 to 99 (that you have not already used). Press 2 for Message Settings 3.Delete individuals by number list To send a message to your private list: 1.To switch between spelling a Name or Entering an Extension.Delete a name 1 . 6. Press 4 to record a list name. 4. Important: DO NOT USE THIS OPTION. Press 4 for Private Lists. Enter the first extension followed by #.doc -15- . Press 2 for Message Settings.

When you voice mailbox is full. once permanently deleted. which stands for Ring No Answer) will be routed. they cannot be recovered. This change allows each user to fully utilize their voicemail storage allotment. recently deleted items can be recovered. on the hour. 60 – 1 minute messages or 12 – 5 minute messages. every hour. a caller will hear a recording informing them they cannot leave a message because the mailbox is full. Forwarding Targets by Office If a call is missed.General Information The message capacity for the voice mailboxes is 30MBs which is equivalent to approximately 60 minutes of messages (i.). etc. the table below shows where the missed call (RNA. RNAs that are routed to "receptionist" are routed to voice mail after hours.e. OFFICE DC DC DC DC BA BA BA BA BA BA BA BA POSITION ALL ALL ALL ALL Partners/Of Partners/Of Partners/Of Partners/Of Counsel/ASSOCIATES Counsel/ASSOCIATES Counsel/ASSOCIATES Counsel/ASSOCIATES Type of call Busy Internal Busy External RNA Internal RNA External Busy Internal Busy External RNA Internal RNA External FORWARDING TARGET VOICEMAIL VOICEMAIL VOICEMAIL VOICEMAIL VOICEMAIL RECEPTION VOICEMAIL RECEPTION STAFF ATTORNEYS/LEGAL ASSISTANTS STAFF ATTORNEYS/LEGAL ASSISTANTS STAFF ATTORNEYS/LEGAL ASSISTANTS STAFF ATTORNEYS/LEGAL ASSISTANTS LAAs AND STAFF LAAs AND STAFF LAAs AND STAFF LAAs AND STAFF GENERAL SUPPORT GENERAL SUPPORT GENERAL SUPPORT GENERAL SUPPORT Busy Internal Busy External RNA Internal RNA External VOICEMAIL VOICEMAIL VOICEMAIL VOICEMAIL BA BA BA BA Busy Internal Busy External RNA Internal RNA External VOICEMAIL RECEPTION VOICEMAIL RECEPTION /opt/scribd/conversion/tmp/scratch5917/63955669. Until the automated sweep takes place.. The capacity is set for all staff. Cisco Unity (voice mail) will be configured to automatically sweep and permanently delete all messages designated for deletion within each user’s voicemail box.doc -16- .

TO TO TO TO RO RO RO RO VA VA VA VA NY NY NY NY LA LA LA LA ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL ALL Busy Internal Busy External RNA Internal RNA External Busy Internal Busy External RNA Internal RNA External Busy Internal Busy External RNA Internal RNA External Busy Internal Busy External RNA Internal RNA External Busy Internal Busy External RNA Internal RNA External VOICEMAIL RECEPTION VOICEMAIL RECEPTION VOICEMAIL VOICEMAIL VOICEMAIL VOICEMAIL VOICEMAIL RECEPTION VOICEMAIL RECEPTION VOICEMAIL RECEPTION VOICEMAIL RECEPTION VOICEMAIL RECEPTION VOICEMAIL RECEPTION Note: There are exceptions to the above standards in each office. /opt/scribd/conversion/tmp/scratch5917/63955669. Some for individuals and some for departments. all spare offices.doc -17- . spare areas and common area phones forward to reception under all listed conditions as they do not have voicemail. In addition.

doc -18- . In some cases it is easier to perform the tasks thru this interface rather than on the telephone. for details and information about this tool. the function can only be performed thru this interface.Phone Web Interface This application enables the user to set up certain features and functions associated with their telephones. /opt/scribd/conversion/tmp/scratch5917/63955669. In other cases. BA0DOCS1-#271181-Cisco Web User Options Reference Guide. Please see the Cisco Web User Options User Guide.

2. Open Intersect. click on the phone icon Menu bar.you must go to the Software Storefront and run the Cisco Tapi Reconfiguration application and enter your new password. (If needed open a contact to get the phone icon). From All Applications select Cisco Unified CallManager TSP v4.doc -19- .2. If you change your Cisco password (in CCMUser) after you have installed the dialer . A reboot if required at the end of the installation. 3. Setting the Dialer to work with Phone From within your Contacts folder in Outlook. During the install process you will need to enter your USER ID (5-digit extension) and PASSWORD (venable unless you changed your password in CCMUser).Dialing from Outlook Contacts Installing the Dialer 1. Note: Close all windows prior to installing. Click the Dialing Options button. /opt/scribd/conversion/tmp/scratch5917/63955669. New Call dialog box displays: on the 1. Select Applications/Software Storefront.

Click OK. 2. The Edit Location dialog box displays. Select your Cisco phone/extension from the Connect Using Line drop-down list. The Dialer is now set to work with your Cisco phone. /opt/scribd/conversion/tmp/scratch5917/63955669. 3. Highlight My Location and click the EDIT button.2. In the New Call window. Setting the Dialing Properties 1.doc -20- . click the Dialing Properties button.

Select the General tab.doc -21- . dial = 9 To Access an outside line for long distance calls. Click Apply. dial = 9 5.3. To Access an Outside line for locals calls. /opt/scribd/conversion/tmp/scratch5917/63955669. In the Edit Location dialog box enter the following information: • • • • Country/Region = United States Enter your Local Area Code in the AREA CODE box. 4.

/opt/scribd/conversion/tmp/scratch5917/63955669. Dialing from Outlook Contacts 1. THIS ONLY NEEDS TO BE DONE FOR A LONG DISTANCE NUMBER THAT HAS THE SAME AREA CODE THAT HAS BEEN ENTERED IN YOUR LOCAL AREA CODES SECTION. then in the Contact Number field the telephone number MUST be entered as 917035551212.doc -22- . Los Angeles and New York) then you do NOT need to configure any local area codes. and there cannot be any parenthesis around the area code and no dashes in between the numbers. 12. click include the area code box. To add your area code and other area codes that are local to your area.e. Enter the area code in the Area code box. Select the contact. 11. 8.6. 2. If you have LONG DISTANCE numbers in your contacts that are within the area codes configured as local. 9.. Click the NEW button. select the AREA CODE RULES tab. It must include the "1". Right-click and select Call Contact or click on the phone icon. If your local calling requires a 1 for all calls (i. Click OK. 10. Note: Follow these steps for each area code. Skip the Prefixes section. Under Rules – if the area code is needed to dial the number. 7. Enter all local area codes.

You can also contact the IT Help Desk: Monday-Friday 8:00 a.com (non-urgent requests only) After Hours: (11:00 p. 24357 Toll free 1. To disconnect.8:00 p.m. Get Help Information and reference materials are posted on the Intersect Training page.m. 5:00 a.877.m.344.-8:00 a. (EST).m. – 11:00 p.344. 24357 (internally). 202.com (non-urgent requests only) /opt/scribd/conversion/tmp/scratch5917/63955669. 4.801.9545 Email address: ITHelpdesk@venable.4357 Internally: ext.doc -23- .4357 (externally) Email address: ITHelpdesk@venable.m.m.. click End Call or hang up. ext. (PST) Contact: IT Help Desk.3. Click Start Call (if long distance – the matter number will need to be entered at the telephone). EST) & Saturday/Sunday: Externally: 202.

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