CHAPTER 1—THE MANAGER'S JOB
The position of vice-president of information systems can most accurately be classified as a(n) c. functional manager. With respect to the five mind-sets, the successful manager is supposed to weave them together as the situation requires.
1. Management is the process of b. planning, organizing and staffing, leading, and controlling. 2. Crafting a strategic vision is typically the responsibility of a d. top-level manager.
3. Three roles or activities within entrepreneurial work that arouse passion do NOT include: c. human resources 4. Nick is a successful entrepreneur, so he probably emphasizes which of the following dimensions in his work? a. innovativeness 5. On the job, Candice coordinates the work of a small group of people and acts as a catalyst. Her job title is most likely d. team leader. 6. An important role for the team leader is to a. act as a catalyst and facilitator. 7. Sherri Jackson is a sales manager. She searches the Internet to find new potential markets for her products. Jackson is most directly making use of ____ resources. d. information 8. Which function of management is most involved with energizing, directing, activating, and persuading others? a. Leading 9. With respect to creating visions, leaders often fail because they do not b. convert their visions into results.
10. Controlling is primarily concerned with b. comparing actual performance to a predetermined standard.
probably has an almost unlimited history. 19. Management as a practice. liaison. supplement to job competence. obtain feedback on your performance. 23.11. The two planning roles for manager involve b. understanding people. 12. 21. and strategic planner 17. how organizations should be managed and structured. the four roles that are the most important include:: b. multiculturalism 24. spokesperson. an established principle.
. Making sure that competent persons fill positions is part of which managerial role? c. poor interpersonal skills b. both a & c 18. a. rather than a science or a profession because d. According to the historically important work of Alfred D. A key part of developing your managerial skills would be to c. b. Political skills should be regarded as a a. The behavioral approach to management emphasizes d. when choosing an organization structure. You are using evidence-based management when your practice is based on d. be aware of the strategy. strategy and operations. can lead to job failure. At the higher levels of management. 16. An organization may experience entropy when b. 22. it does not receive fresh inputs from the external environment. managers should first b. staffing coordinator 13. figurehead. 20. Chandler. 14. According to Mintzberg. 15. With respect to managers. management is a practice. An important subset of interpersonal skills for managers is__________the ability to work effectively and conduct business with people from different cultures. The primary concern of the administrative management aspect of classical management was c.
One purpose of controlling is to check up on performance. The team leader is a strong disciplinarian who exerts more control than the traditional supervisor. ANS: T 11.
." ANS: F 3. C-level manager is a recent term used to describe a top-level manager. ANS: T 12. Brad would be classified as a "C-level manager. ANS: T 13.
TRUE/FALSE 1. According to Peter Drucker. The vice-president of merchandising in a retail store would be considered a functional manager. ANS: T 2. A major characteristic of both entrepreneurs and small-business owners is their passion for the work ANS: T 6. Political skills include establishing connections and impressing the right people.25. the best evidence available. Conceptual skill is needed to understand how the various parts of the organization fit together. ANS: T 4. or reaching one’s potential. Effective leaders develop a sense of community or shared purpose. ANS: T 10. chairs. Maslow suggested that humans are motivated by efforts to satisfy a hierarchy of needs ranging from basic needs to those for self-actualization. Planning is a way of managing the future. Evidence-based management chooses an organizational practice based on a. and closet organizers. Brad is the cafeteria manager in a company that manufactures cushions. ANS: T 9. managers are knowledge workers. The entrepreneur is characterized primarily by innovative behavior. ANS: T 8. ANS: T 5. ANS: F 7.
Troy is given the responsibility of developing an organization structure for a new company. A key reason for continuing to develop managerial skills is that the workplace keeps changing. Before drawing the structure. ANS: T 16. thereby demonstrating the Hawthorne effect. ANS: T 15. ANS: F 24. The behavioral approach to management emphasizes gaining the maximum productivity from people through such means as time and motion studies. based on the scientific method. ANS: T 17. ANS: T 23. Tony wants to use the behavioral approach to management. An important part of the model for learning managerial skills is to obtain feedback on performance from others. Interpersonal skills are important for top-level managers as well as team leaders. Theory X was concerned primarily with how organizations should be managed and structured. a company is most likely to be efficient when the structure of the firm determines its strategy. so he puts a lot of effort into understanding the interests and talents of his staff before deciding how to manage the group. Worker productivity increases even more. The information technology era has made organizations much less democratic than they were in the past. ANS: F 19. ANS: F 21. he should first understand the company's strategy. ANS: T
. According to the classical approach to management. Management tells the workers in an office that they have been selected to be part of a study of productivity because of their good record so far.ANS: T 14. ANS: T 22. ANS: F 18. The quantitative approach to management emphasizes methods in decision making. ANS: T 20.
. Operational planner Organizing: Organizer. Identify and describe seven different managerial roles. Entrepreneur Controlling: Monitor. Do you think that the core of management knowledge lies within the classical school? Explain. possess the capacity to innovate. Resource allocator. A manager holds the
formal authority to commit organizational resources. 1. Why do organizations hire managers?
A manager is a person responsible for the work performance of group members. Chandler’s famous thesis is that a firm’s structure is determined or chosen by its strategy—and unless structure follows strategy. Planning: Strategic planner. inefficiency results. How does the Colgate-Palmotive company follow the concepts of Chandler? 2. Personal Care. the company is divided into four mammoth divisions: Oral Care. and Pet Nutrition. The classical school provides a systematic way of managing people and work that has proven useful over time and represents its major strength. Task delegator Leading: Figurehead. it sometimes ignores differences among people and situations. Spokesperson. Team builder. even if the approval of others is required.
Answers will vary. Theory Y assumptions include the idea that people accept responsibility. Motivator and coach. Liaison. In other words. Negotiator. Which basic skills are needed by managers? Conceptual knowledge and behavioral guidelines. The Colgate-Palmolive Company’s strategy might be stated as responding to the personal-care needs of people and animals throughout the world. However.25. Technical problem solver. Indicate which ones you would enjoy the most at this stage of your career. Disturbance handler
3. what a firm wants to accomplish determines how the company is organized. exercise self-control. Staffing coordinator. Home Care. Each division is subdivided into products groups. Team player. ANS: 1. ANS: T ESSAY 1. Skill-development Feedback on skill utilization. 2. or performance 4. To achieve this goal.