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Copyright © Alcatel-Lucent 2000–2009. All rights reserved. Passing on and copying of this document, use and communication of its contents not permitted without written authorization from Alcatel-Lucent. Notice While reasonable effort is made to ensure that the information in this document is complete and accurate at the time of printing, we can not assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues. This document describes the Alcatel-Lucent OmniVista 4760 Network Management System main services. Some equipment, components, or features may not be offered in every country. For more information, contact your Alcatel-Lucent representative. Who Should Use this Document? As a description of the solution, this document can be used by Alcatel-Lucent vendors, clients, partners and associates involved with the implementation of Alcatel-Lucent OmniVista 4760 systems. Terms and Abbreviations Used in this Document Short forms “OmniVista 4760” is used in this document for “Alcatel-Lucent OmniVista 4760 Network Management System” (product’s long form) Short form “OmniPCX Enterprise” is used in this document for “Alcatel-Lucent OmniPCX Enterprise Communication Server” (product’s long form) Short form “OmniPCX Office” is used in this document for “Alcatel-Lucent OmniPCX Office Communication Server” (product’s long form) Changes Summary This document describes the main services provided by Alcatel-Lucent OmniVista 4760 Network Management System, release 5.1. The main 5.1 new features are indicated with "New" in the left margin, all the 5.1 new features are in red in the text.
Related documents available on the Alcatel-Lucent Business Partner Web Site OmniVista 4760 Network Management System release 5.1, Release presentation – 8AL020040033DEARA OmniVista 4760 Network Management System release 5.1, Product presentation – 8AL020040032DEARA OmniVista 4760 Network Management System release 5.1, Features list – 8AL020040055FLASA OmniVista 4760 Network Management System release 5.1, Installation Manual – 3BH19261ENAA OmniVista 4760 Network Management System release 5.1, Administrator Manual – 3BH19260ENAA OmniVista 4760 Network Management System release 5.1, Security Guide – 3AL90700USAD
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All rights reserved © 2009, Alcatel-Lucent
TABLE OF CONTENT
2.1. 2.2. 2.3. 2.4. 2.5. 2.6.
INTRODUCTION ............................................................................................................................. 5 STATE OF THE ART PLATFORM......................................................................................................... 7
CLIENT/SERVER ARCHITECTURE ............................................................................................. 7 USER-FRIENDLY INTERFACE .................................................................................................. 8 SECURITY MANAGEMENT..................................................................................................... 10 OMNIVISTA 4760 SERVER/OMNIPCX CONNECTIVITY ..................................................................... 14 OMNIVISTA 4760 SERVER/CLIENTS CONNECTIVITY....................................................................... 16 PROVISIONING LEVEL......................................................................................................... 16
3.1. 3.2. 3.3. 3.4.
OVERVIEW ..................................................................................................................... 17 WEB DIRECTORY .............................................................................................................. 18 DIRECTORY ADMINISTRATION ............................................................................................... 21 DIRECTORY SECURITY ........................................................................................................ 22
4.1. 4.2. 4.3. 4.4. 4.5. 4.6.
CONFIGURATION APPLICATION................................................................................................... 24
OMNIPCX 4400 AND ENTERPRISE CONFIGURATION ...................................................................... 24 OPERATIONS AND SYSTEM AUDIT........................................................................................... 28 SIP MANAGER .................................................................................................................. 29 OMNIPCX OFFICE AND ECS CONFIGURATION.............................................................................. 31 LAUNCHING EXTERNAL APPLICATIONS..................................................................................... 32 CONFIGURATION SECURITY MANAGEMENT................................................................................ 32
NETWORK MAINTENANCE ............................................................................................................ 34
OMNIPCX ENTERPRISE BACK UP............................................................................................. 34 OMNIPCX ENTERPRISE SOFTWARE UPDATE ............................................................................... 34
6.1. 6.2. 6.3. 6.4. 6.5. 6.6. 6.7.
ALARMS APPLICATION................................................................................................................... 35
ALARMS AND EVENTS TREES................................................................................................. 35 ALARMS AND EVENTS LISTS.................................................................................................. 35 ALARMS AND EVENTS FILTERING AND SORTING .......................................................................... 37 NOTIFICATION OF THE ALARMS ............................................................................................. 38 STATISTICS ON ALARMS AND EVENTS ...................................................................................... 38 CONNECTION .................................................................................................................. 39 SECURITY ...................................................................................................................... 39
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..........2....... 13............................................................... 44 OVERVIEW ........................................................... 48 CALL MONITORING (TRACKING) .............................................................................. 66 INTEGRATION WITH LEADING NETWORK MANAGEMENT SOLUTIONS ......................................................................................................................... 59 10.............................................................................. TOPOLOGY ....................... 8......................................................................................... 9... 56 APPLICATION PRINCIPLES........................................................ TICKET COLLECTOR....................... 56 PERFORMANCE PREDEFINED REPORT DEFINITIONS ........9...................................... 8...................................4........ 68 OMNIVISTA 4760 MCS EDITION OFFER .................. 68 13.............................................................................................................1................ 9....1...............................................5........ ALCATEL-LUCENT OMNIVISTA 4760 MCS EDITION .1... 13.....................................................................................8......................................................................................... 68 MANAGED COMMUNICATION SERVICES NEW APPROACH ............. 8................ 4/72 ......................................... REPORTER TOOL ......1........................................ 10........................ PERFORMANCE AND TRAFFIC ANALYSIS ....................................................................................................................... 67 12. 8................3......... 10................7....................................................................................................................................................2..................................2... 64 GRAPHICAL REPORTS...................................... 46 ACCOUNTING DOMAINS MANAGEMENT ..............................................3.......... ACCOUNTING ...................... 41 TOPOLOGY MAPS ................................ 64 PREDEFINED REPORT DEFINITIONS ............................................. 42 8............................. 12.. 8................................ 47 SUBSCRIPTIONS .... 65 EXPORT FORMAT.......................... 8. 11............................................ 66 INTEGRATION IN VITALSUITE® PERFORMANCE MANAGEMENT ...2.............................. 45 NETWORKING AND MULTI-CARRIER SERVICES .............. 10.....................2......... 9.........4............ 55 8.............................................................................................................1...............7................... 13.2..........................3..............3..........10............................................. Alcatel-Lucent ............. 47 CUMULATIVE COUNTERS AND ARCHIVE/RESTORE ............................ 51 CUSTOMIZED ACCOUNTING REPORT DEFINITIONS ............................................. 7...................... 12..............................................................6...... 7............................................3........ 64 CUSTOMIZED REPORT DEFINITIONS .......8AL020040032DEARA-Ed1 All rights reserved © 2009.................................................. 68 OMNIVISTA 4760 MCS EDITION VALUE PROPOSITION ........... 65 10............................ 49 PREDEFINED ACCOUNTING REPORT DEFINITIONS ............... 57 VOICE OVER IP PERFORMANCE........................... 66 INTEGRATION INTO STANDARD MANAGEMENT PLATFORMS............................................................... 7............................................................ 8............ 41 CUSTOMIZATION OF THE TOPOLOGY ................1......................................... 46 MULTI-TIME ZONES ACCOUNTING ..................................... 9.............................................................. 44 ORGANIZATION MAP ........ 8................................ 8........ 40 TOPOLOGY TREE.......
1. • OmniPCX Enterprise Communication Server from release 5. Voice over IP Performance and Topology. INTRODUCTION Telecom managers need flexible network management tools to deal with the challenge of staying current with today’s network and telecommunication advances. • Operations Audit and SIP Manager require the Configuration module OmniVista 4760's client/server scalable platform can handle a networked or standalone OmniPCX.0 Ux. see section 2. due to reliability.8AL020040032DEARA-Ed1 All rights reserved © 2009.000 users on one server. • Operations Audit (1) • SIP Manager (1) • Topology and Alarms management. • Maintenance. form available on the BP web site). • Scheduler. except: • Scheduler.000 users and 800 nodes can be managed with distributed architecture (one module per server). with up to 30. which are always included in the application. OmniVista 4760 provides centralized management for the Alcatel-Lucent OmniPCX line of products: • OmniPCX 4400 from release 3. The network administration platform has evolved from simply a management tool to a powerful application suite that monitors employees’ activity and informs managers.2 to 5.0 to 9.6. • Tracking. access security. Maintenance and Security. OmniSwitch and OmniAccess products.0 to 7.0 This modular platform offers a suite of management applications: • Configuration of a system or the global network. Performance and Alarms Applications. assured availability. Alcatel-Lucent . • LDAP Enterprise Directory (1). For more information on the product’s limitations. (1) Not available for OmniPCX Office 5/72 . and data networks based on OmniStack.1 • 4200 Office from R3. All the applications can be ordered and run separately. OmniVista 4760 is part of the Alcatel-Lucent OmniVista family. the converged network management solution for Alcatel-Lucent voice products based on the OmniPCX. PCS needed (Premium Customer Support. • Performance (1) and Voice over IP Performance.0 : Not supported anymore as of OmniVista 4760 R5. performance information. • Security. Provisioning level. The Alcatel-Lucent OmniVista 4760 NMS suite is a comprehensive set of applications designed to help telecom managers and administrators in their day-to-day tasks and aid them in making strategic choices in their converged networks.0. configuration management and telecommunication cost tracking. This enhanced provisioning allows better coverage of a Service Provider’s installed base.1 • OmniPCX Office Communication Server from release 2. which are options for the Accounting. • Multi-carrier consolidated Call Accounting and Tracking. Up to 100.
for better follow-up of the VoIP traffic and quality. • LDAP directory (1) OmniVista 4760 includes an LDAP Directory. Its long-term trend reporting capability aids in planning of anticipated infrastructure upgrades.8AL020040032DEARA-Ed1 All rights reserved © 2009. text files) and sent via email to selected people. through the company's LAN/WAN or through the company's intranet via a browser. any standard LDAP client (such as MS Outlook®). and easy integration of VoIP into the customer's data network. an alarm or launches an application to notify the appropriate person. For example. the information can be sent via email to the network manager. Administrative information can be added. In the same way. OmniVista 4760 provides administrators with configuration and tracking of voice and Voice over IP with a combined applications suite. OmniVista 4760 sends an email. The Alcatel-Lucent Multimedia Attendant Console 4059 and OmniTouch Unified Communication can access the Directory in the same way. Right-clicking on any item in the topology leads to the configuration or to the alarms of that item • Proactive tool As soon as new information is generated. Two examples: 1. the instant an alarm occurs. OmniPCX Enterprise users can place a call by simply clicking on the displayed phone number. any workstation on the LAN/WAN via the Directory client. The Directory can be reached via any PC through the intranet via a browser. Each administrator accesses the applications according to his rights. HTML.OmniVista 4760 value propositions: • Manage and control convergence OmniVista 4760 provides tracking of Voice over IP calls.PDF. OmniVista 4760 offers the ability to integrate with standard platforms such as CA Spectrum®. (1) not available for OmniPCX Office 6/72 . Modifying a user’s name in the Configuration applies immediately and automatically in the Directory and in the Accounting 2. due to the import/export from other LDAP compliant applications. based on the Sun® Java System Directory Server. Several applications can be accessed simultaneously. • A distributed administration access OmniVista 4760 integrates an embedded security agent that configures administrators’ access rights. IBM Tivoli Netcool® or ServicePilot®. such as Microsoft Exchange® or Active Directory®. The Directory is automatically synchronized with the OmniPCX Enterprise network. Alcatel-Lucent . for proactive management. For global enterprise management. the OmniVista 4760 applications are tightly integrated together for operational efficiency. from his workstation. . In addition. • Integrated application suite Though they can be ordered separately. accounting and performance reports can be automatically generated in different formats (Excel. HP OpenView NNM®.
via a client or a web client.0 or Mozilla Firefox® 2. Up to 50. The Virtual Machine should be compliant with OmniVista 4760 server minimum hardware configuration (Cf next chapter).1. As of OmniVista 4760 5.2. 6 consultations a day including 3 requests each on average. The list of connected clients in the Help displays information on the administrators connected to the server. CLIENT/SERVER ARCHITECTURE OmniVista 4760 has a true Client/Server architecture that allows multiple users to access its services simultaneously either through a java-based client or through Web browser application. But there is an additional value-added application that can only be reached through the web: the Directory consultation and update. for PPP remote connectivity.000 users can use the OmniVista 4760 Company Directory (1). Virtualization has been tested with VMware ESX. SIP Manager Application does not support virtualization. OmniVista 4760 server can be installed in a blade center. for more than 2 simultaneous clients and for the SIP Manager application. For more details on this application. Windows 2003 server is mandatory for the management of more than 5. The OmniVista 4760 Server may also be accessed through a standard HTML browser such as Microsoft Internet Explorer® 7. Alcatel-Lucent . Virtualization is only supported for IP connectivity.000 users.0. Global architecture: (1) With a dedicated Directory server. the client can also run on Windows® Vista. OmniVista 4760 server and java-based clients runs on Windows® 2003 Standard Edition SP2 and Windows® XP-Professional SP3. The blade should be compliant with OmniVista 4760 server minimum hardware configuration (Cf next chapter). The OmniVista 4760 clients run on a non dedicated PC (see Installation Manual for detailed server and client requirements). for each user 7/72 . The OmniVista 4760 Server and Client applications can run on the same PC. refer to the Directory chapter. OmniVista 4760 server can be installed on a Virtual Machine. All the applications can be reached through the OmniVista 4760 Web server. STATE OF THE ART PLATFORM 2. but it is recommended to install the clients on a separate PC. The standard client allows a greater degree of flexibility by allowing users to easily obtain the tools and information they need.8AL020040032DEARA-Ed1 All rights reserved © 2009. There can be 30 simultaneous logins to the OmniVista 4760 administration. with full features. locally from any PC connected to the LAN or remotely through the company intranet.
2. Slovakian. but the server should not be a server for other applications. etc. trees to navigate and select an item. there are two main parts in the main window: the tree (left part of the window) and the table (right part of the window).000 1. a common user interface has been defined for the various administration applications such as Configuration. and for all the applications.2. Spanish. Web server. Polish. Minimum hardware configuration Model Capacity (users) Processor Hard disk RAM Monitor Partition DVD drive Client Server medium capacity < 5. The OmniVista 4760 software is delivered with the English. context-sensitive menus. Korean. (1) Complementary country test is needed to confirm full availability 2. users.8AL020040032DEARA-Ed1 All rights reserved © 2009. Portuguese. nodes. and Alarms. etc.) by contracting/expanding directories. Traditional Chinese (Taiwan). German. except FTP server. etc. In the tree. Chinese and Russian. the user can display different objects (e. multiple windows. Windows® graphical user interface has a minimal learning curve which makes things easier for the network manager: network topology views.g. Topology. 8/72 .2.1.2.000 Dual 2 GHz 80 GB RAID5 with 512 KB cache memory* 1 GHz 40 GB 1 GB 2 GB* NTFS 19". a map appears instead of a table). Multiple languages are supported. Browser and Client common interface: trees and tables Because the OmniVista 4760 application is available through a browser as well as a client interface. depending on the application (for example.1.g.) using the filters above the table. French. MS Word. Spanish. French and Russian. online help. Alcatel-Lucent . etc. Multi-lingual interface (1). sub-networks. Contextual online help and Administrator Manual are available in English. 2. It is possible also to translate only the reports in the customers’ languages.6 GHz 40 GB 1 GB Server high capacity > 5. Hungarian.2. An administrator can initiate a multi-criteria search (e. USER-FRIENDLY INTERFACE The OmniVista 4760 user friendly. Domain controller functions.2. 128 MB graphics memory Needed * One additional GB RAM (= 3 GB RAM) and 40 additional GB (=120 GB) HD is necessary if SIP Manager is installed. Additional languages can be added. Installation Manual and Security Guide is available in English. French. in Topology. For more details on hardware and software requirements and compatibility. Chinese (SCH). in order to simplify user training. etc.1. German. all the major alarms. a person in the directory. Czech. Portuguese. Accounting. Italian. refer to the Installation Manual. to support multi-lingual customer base. The table displays the objects selected in the tree. Excel. Server compatibility: combined use with other applications (such as Office applications. In both interfaces. the user can select the objects to be viewed in the right panel.) on the 4760 server is possible. Croatian and Russian languages as standard.. In the tree structure. delivered with the OS must not be installed. Italian. a board in a node.
Directory Application Window Controls Name of Application Tabs for Topics Filters Hierarchy (Tree) with Objects Details of selected Objec Status Window Example 2: Client detailed interface.Example 1: Sample Client Interface. Alarms application: Main Menu Bar Window Tiling Frame Controls Area for Context-Sensitve Icons Application Toolbar Area for Applications Opened Applications Minimized Applications Incident Overview Application(s) in use Example 3: Filter dialog box (detail) Leave previous results displayed. add new result Clear previous results.8AL020040032DEARA-Ed1 All rights reserved © 2009. Alcatel-Lucent . display new result Object Organization Operator how to combine Filter Criteria Value Object Operator Add/Remove Filter Criteria 9/72 .
and between OmniVista 4760 Server and an external LDAP Database. • Single token per login account (can be activated or not). or static filters must be managed and all the potential dynamic IP ports opened. the exchange encryption. firewalls or filtering routers must be managed or must be able to open dynamic IP ports used by the applications.300. it is important to reduce the number of open IP ports of a firewall when it is located between the OmniVista 4760 server and the OmniPCX Enterprises. In the second configuration.8AL020040032DEARA-Ed1 All rights reserved © 2009. except Adminnmc account. Centralized authentication through an external Radius server As of OmniVista 4760 4. This is an OmniVista 4760 option. It is possible to forward only the administrators login/password to the Radius server. the network management platform becomes a Radius proxy which forwards all the authentication requests to a Radius server. A4760 A4760 e. Reduction and configuration of the number of dynamic IP ports In a secured environment.0 client. Concerning IP ports of the OmniVista 4760 Server for incoming traffic. Windows® IP Sec strategies for OmniVista 4760 client(s) and server are offered with the Security option. Either the firewall creates the filters dynamically during the application’s exchanges.2). LDAPs is used to secure LDAP communications between Clients and Server. and also between the OXE and IP devices.3. Windows® IPSec provides the mutual authentication of client(s) and server.3. for OmniVista 4760 Accounting and Performance. Alcatel-Lucent .3. OmniVista 4760 login/password policy cannot be used when the external authentication is activated (see section 2. The security option provides the encryption of file/data transfers and the password required for connecting. From OmniPCX Enterprise 6. and a mechanism for non-corruption of data.2. for example. Automatic authentication and encryption • Secured protocols can be implemented between the OmniVista 4760 Server and the OmniPCX Enterprise (R6. Mixed networks with secured/non-secured OXE are possible. 2. • • 10/72 . this range of ports has been reduced with a default value of 500 and a minimum value of 128. external authentication • Back-up and disaster recovery process • Support of Citrix environment • Possibility to install several client versions on the same PC. the number of ports has been defined in the range 30. and not the web directory users. In this case the OmniVista 4760 client login/passwords are authenticated by a Radius server.3. combining FTP/SFTP. already installed clients plus new 5. login/password policy rules. SECURITY MANAGEMENT The main security features in OmniVista 4760 are: • Automatic authentication and encryption of the communication flows • Support of OmniPCX Enterprise Passive Communication Server (PCS) for a secure network • Security agent.2.000 to 30.Config Server IPSec Client Secure commands Acronyms: FTP: File Transfer Protocol SSH: Secured Remote Shell SFTP: Secured File Transfer Protocol • OXE OXE IP OmniVista 4760 supports Windows® IP Sec for the exchanges between the OmniVista 4760 server and client(s). SSH is used for secured Telnet (OmniPCX Enterprise configuration – technical interface) and SSH/SFTP for secured file transfer.0.0 and above).1. prevents the administrators to open several client sessions with the same login.
system directory and maintenance in a hierarchical structure: a Call Server owns “n” PCSs.9 user profiles define global access levels to the OmniVista 4760 applications • • • Administrators Network experts Network managers 11/72 . These CDRs are taken into account by the OmniVista 4760 accounting and VoIP performance applications to generate consolidated reports. it may produce accounting and/or VoIP performance CDRs. predefined access levels have been created according to standard profiles. Mr. 2. There are access controls to the different applications with predefined and customized profiles. information on encryption ratio is available in the VoIP performance reports (cf chapter VoIP Performance for more details).1 and OmniVista 4760 4. 2. a PCS is counted as a node.3. "modify" access to the reports and no access to the configuration. for the customers equipped with the IP encryption solution Server and Media Security Modules (SSM/MSM). PCS alarms are notified by the OmniPCX Enterprise call server. • Customized access profiles The user identification (ID) is through a login and a password. The download can be direct from the OmniVista 4760 server to the PCS or through a PCS master. • Predefined access profiles In addition.e. Accounting and Directory. Support of OmniPCX Enterprise Passive Communication Server OmniPCX Enterprise Passive Communication Server (PCS) provides call handling services to a media gateway or group of media gateways in case of unavailability of the OmniPCX Enterprise Call Server. and listed in the Directory: 17 predefined user profiles have been defined and are included within the product : . the modifications made on the PCS will be lost.• Information on encryptions ratio From OmniPCX Enterprise 7. The configuration application provides access to the PCS through a Telnet or SSH session. The OmniVista 4760 configuration is not made available for PCS.0 and OmniVista 4760 4.0.1). Doe has "read" access to the alarms. to simplify an administrator’s task. Version download provides the immediate or scheduled software update of one or of a set of PCS.3. The PCS do not appear on the OmniPCX Enterprise intermediate topologic views.. This feature is available as of OmniPCX Enterprise R7.8 user profiles only concern the directory access . OmniVista 4760 centralized administration makes it possible to see the solution as a single OmniPCX Enterprise. and additional access levels and domains for Configuration. The GUI is the same as existing OmniPCX Enterprise software download. Discovery of PCSs is done through the nodes synchronization.8AL020040032DEARA-Ed1 All rights reserved © 2009. Alcatel-Lucent . Customized access profiles can be defined for each user: The administrators who have access to the Security (see next chapter) can grant a different access level for each user.2. OmniVista 4760 as of R4. PCSs are represented in the OmniVista 4760 configuration. This access level can be different for each application.2.3. When the PCS becomes active. Regarding provisioning level. When the automatic database synchronisation PCS/Call server is made. i.1 provides seamless accounting and VoIP performance reports for the OmniPCX Enterprise including one or several Passive Communication Servers. Embedded security agent The OmniVista 4760 embedded security agent provides access profiles as well as login/password security rules and external authentication (see section 2.3.
Read No No Read No No All OXE OXE All No No No No No Read No All All All No No No No No Yes No No No No No No No No No No No Manag. which can only be viewed by the administrators. Read No No No All Manag. this person benefits from combining the various rights. Directory Maint. No Modify Read No No No All Manag. Lev.g. 12/72 . Security All Manag. The administrator can add a person to several groups. a non expert can perform simple and common configuration operations. refer to the Accounting section.1. No Manag. attendants). Only the administrators and the members of the group "Total modification company" can create or modify the users' passwords in the company directory. Clear Read Read Read No No All Manag. Alcatel-Lucent . For further information. the accounting manager). 0 Manag.8AL020040032DEARA-Ed1 All rights reserved © 2009. Once an access level has been granted to a person by the administrator (for example. passwords. Lev. Audit SIP Man.). the administrator adds this person as a new member of one of the predefined access groups. real call costs. Alarms Topo.3. This profile can be tailored to the customer’s needs (managed objects. Through this profile.• • • • • • Accounting experts Accounting managers Directory experts Simplified management Audit Access to the masked information The users with the simplified management profile can only manage users. There are also 8 predefined user profiles for the directory application (see this chapter for more information): • • • • • • • • Total modification company Partial modification company Total view red list Total view orange list Total view green list Partial view red list Partial view orange list Partial view green list These 17 predefined access levels are defined as group entries in the company directory. PIN. Read No No No No No All Manag. Predefined accounts In addition to the predefined access levels for specific people with a password. attributes. PTP/Acc Report Schedul. Only members of the administrator group manage the security of the OmniVista 4760 Server. 2. which are not specifically granted to everyone but only to a specific type of user (e. 1 All Manag. Applications User Profiles Administrator Network expert Network Manager Accounting Expert Accounting manager Directory Expert Audit Config. allowing expertise optimization. with reduced set of attributes. Lev. In this case. login. …).10 Modify Modify Modify No No No No No No No Simplified admin. etc. Consequently. this person must enter his name and password to log into OmniVista 4760 with his rights. Granting a predefined access level to a new user is easy.3. This is a summary of the access levels to the OmniVista 4760 applications depending on the user profiles: The Security application allows the management of the access levels. AdvanceMo dify All Manag. the 16 predefined groups are in the "Administration" directory. The administrators have access to the masked information. there are also predefined accounts within OmniVista 4760. From the directory application. The profile "Access to the masked information" allows the addition of more information in the accounting reports (telephone numbers. etc. hunting groups and speed dial.
Network Expert and Directory Expert. This is the common account for the attendants using an Alcatel-Lucent 4059 Multimedia Attendant Console.5. Password syntax checks that a password does not match values like name.3.3. and can be managed by the members of the groups Total modification company. Alcatel-Lucent . There are 2 predefined accounts : • Adminnmc: in the Administration directory.3. etc. accuracy and security in OmniVista 4760 access.3. automatic de-fragmentation of the ASA/LDAP databases. with filters. • The Management directory can be viewed by anyone with access to the orange list (see Directory chapter). Password history prevents users from reusing passwords.These predefined accounts allow OmniVista 4760 applications to start immediately. Alcatel-Lucent 4059: in the Management directory. The focus is on a Disaster Recovery Process for OmniVista 4760 application. Back up and redundancy solutions: • • • Automatic OmniVista 4760 database save: CDRs. there is no user login and password configured in the directory. OmniVista 4760 redundancy and disaster recovery process solutions Many customers have high requirements for reliability at the system level and at application level.3. even if. CDRs archive restore in accounting for more details Defense against database saturation: there are warnings if disk usage exceeds specific thresholds. Only the Administrators can view this account. A pop up notifies the users that his password will expire in some time. LDAP directories. carriers tariffs. and he can change it. 2. Aging password: users must change their password according to a schedule. 13/72 . reports. 2. in Persons’ attributes. when the disk usage exceeds the first threshold. for example. The password is created during the installation and has full administration access. Passwords are encrypted. There are also automatic purges of data older than a given period. allowing them to have access to the OmniVista 4760 directory with no restrictions from their switchboard. can be regularly and automatically saved on a directory viewable by the server CDRs automatic archive: see the section 8. information on last login date is available in the Company Directory.4. and a major alarm is generated when the second threshold is reached. Two thresholds can be set up. Last login information As of OmniVista 4760 5. This is the default access to start the server for the installer.1. Login/password policy rules As of OmniVista 4760 4.2.3. It allows the authorized administrators to know when an administrator has logged last time. etc.8AL020040032DEARA-Ed1 All rights reserved © 2009. A minimum password length ensures that the user cannot set a short password. etc. Passwords with more characters are exponentially harder to guess. The password locks when the maximum number of failed attempts has been reached. The combination of the access profiles and password policy rules provides flexibility. a minor alarm is generated. performance counters. surname. It is possible also to ask the user to change his password after a first login or a reset. It is also a filtering criterion. administrators with profile “Total modification company” can implement one or several login/password policy rules.2. 2.
The replication is useful to copy administrative Company Directory data between a main and a back up server. • Local or remote IP connection The OmniVista 4760 server can be connected to an OmniPCX locally through a V24 or an Ethernet TCP/IP connection. with channel aggregation. For good performance.Mechanisms that can be proposed for Disaster Recovery Process: • • • RAID5 to secure the OmniVista 4760 Database (CDRs. for local or remote management through IP/VPN. for all the applications. Same thing for the customizations made on the server. the communication can be set through one or several modem(s) connected to the server port com.0 has been validated as of OmniVista 4760 4. An IP/V24 extension box (MOXA box) is available for more than 2 modems. and for the directory administration fields that can be synchronized. For remote configuration of a large installed base. Alcatel-Lucent .0.In cases the active server crashes. from OmniPCX Office R4. for example UPS to secure the PC servers against power outage A standby OmniVista 4760 PC server: such a standby server can be synchronized overnight with the OmniPCX network and with the active 4760 server. 14/72 . 2. allowing update of the network system directory. The users have to change the address on their browser or client.3.1 through the embedded S0 modem. a recall procedure is automatically activated on a regular basis.4. remote connection is available from OmniPCX Office 2. It replaces pools of modems.8AL020040032DEARA-Ed1 All rights reserved © 2009.1. Conditions: the IP address of each node is not automatically updated. OmniVista 4760 clients are embedded in the Citrix server. update of topology and accounting orgmap cost centers and users. for a 128 kbps bandwidth. on the PCI bus. On the OmniPCX side. OmniVista 4760 clients are used from any PC with Citrix client. installation in Citrix Presentation server R4. a minimum bandwidth of 64 kbps should be provided between OmniVista 4760 Server and the OmniPCX. Object models will be synchronized. On the OmniPCX Office side. • Remote PSTN/ISDN connection The protocol supported for remote connections is PPP (Point to Point Protocol). It is a non permanent connection. 6 analog ports). On OmniVista 4760 side. onto Network Drive. a E1 board can be hosted in the OmniVista 4760 server. Alarms are sent in real time to both OmniVista 4760.0. the OmniPCX Enterprise are equipped with a remote access device called eRMA (embedded on OmniPCX Enterprise) or RMA (option). 2.5. If a CPU IP address is changed. OMNIVISTA 4760 SERVER/OMNIPCX CONNECTIVITY Information collection can be done manually or automatically with a configurable frequency. reports). For remote connection. Support of Citrix environment For easier deployment and enhanced security access to OmniVista 4760. In addition. This type of project should be escalated to the central team for analysis and for specific pricing on a case-by-case basis and a request for non-standard pricing. the OS of OmniVista 4760 Server should be Windows 2003 Server. If a link failure occurs. the administrator has to update it in both OmniVista 4760 servers. the standby server can take over instantly. the aggregation of two ISDN B channels is available. This board provides 30 ISDN channels or a mix of ISDN/analog ports (max. except for the customized report definitions that can be regularly exported and imported. The eRMA or RMA devices allow management and alarms centralization through a temporary secured connection. company directory. Directory replication for synchronization with another OmniVista 4760 Company Directory is available as of release 5.
2 (2) For urgent alarms and PM5 Call back . Alcatel-Lucent .1 15/72 .• Remote IP/VPN connection OmniVista 4760 Network Operation Center Router contains: Nat VPN access Firewall security Private IP Address LAN Public IP Address Customer A OmniPCX ARA-16 ARA-8 CPU ARA-16 ZLA-8 CPU ARA-16 BRA-4 PRA || X Customer B LAN OmniPCX LAN ARA-16 ARA-8 CPU ARA-16 ZLA-8 CPU INTERNET VPN Tunnel VPN Tunnel ARA-16 BRA-4 PRA || X Router contains VPN access Firewall security Router contains VPN access Firewall security • PCX connections: On the OV 4760 side Ethernet Ethernet Analog modem (1) Terminal Adaptor V110 (1) Terminal Adaptor V120 (1) OmniPCX 4400 Ethernet Tunnel IP/X25 Connecting box RMA interface Connecting box RMA interface IO2 board OBCA board Ethernet TCP-IP LAN Management station OmniVista 4760 V24/V24 Management station OmniVista 4760 On the OV 4760 side Ethernet Analog modem E1 board OmniPCX Enterprise Ethernet eRMA interface eRMA interface V24 / V24 Management station OmniVista 4760 On the OV 4760 side Ethernet Analog modem ISDN modem OmniPCX Office Ethernet Embedded software modem (V34) Embedded software modem (2) Modem ISDN PSTN Management station OmniVista 4760 Modem ISDN PSTN Modem Management station OmniVista 4760 (1) Available from OmniPCX 4400 4.8AL020040032DEARA-Ed1 All rights reserved © 2009. ISDN modem is available only from OmniPCX Office R2.
There can be 30 simultaneous logins to the OmniVista 4760 Administration. Accounting: 30 million CDRs can be stored in the OmniVista 4760 database. via a client or a web client. CDRs have to be archived. and an IP intranet gateway. PROVISIONING LEVEL The maximum number of OmniPCX 4400. Beyond this limit. Directory.000 50. and periodically during the life of the product. via intranet (i.000 – a PCS is required beyond 400 nodes.000 CDRs a day. For example. and it will no longer be possible to launch the 4760 clients. on its company's side). Accounting/Performance: up to 10.000 100. OmniVista 4760 will automatically count the number of extensions the first time it is connected. through an analog connection between his PC. and configuration for 200 extensions: the OmniVista 4760 platform would provide accounting and configuration for 200 extensions globally. an administrator may access the network administration (using the 4760 client) or the directory (using a browser) from home. for each user. If the number of users exceeds the OmniVista 4760 capacity. including virtual users (except virtual users with analogue set type and an unjustified charging COS). it is not possible to order OmniVista 4760 for 1. alarms are generated. For example. OmniPCX Enterprise Passive Communication Servers are counted as nodes. 2. Directory: 200. Enterprise or Office users managed within the network is 30. Configuration. OmniVista 4760 provides an enhanced provisioning on one server(see table): Applications Full Pack Configuration. Accounting. 6 consultations a day including 3 requests each on average.000 100. The number of users in the network is automatically checked when the OmniVista 4760 application starts. All the users of the OmniPCX network have to be included for OmniVista 4760 capacity. when the total number of extensions in the network is 1.000 The maximum number of OmniPCX nodes managed per OmniVista 4760 server is 800.000 users can consult and modify the Company Directory.2. equipped with a modem.000 SIP phones 16/72 . it is not possible to order accounting for 100 extensions. The accounting application can handle up to 500. management solutions using specific architectures are proposed through PCS (Premium Customer Support) process (form available on the BP web site). OMNIVISTA 4760 SERVER/CLIENTS CONNECTIVITY OmniVista 4760 Clients are connected to OmniVista 4760 Servers via Ethernet local (LAN) or remote (WAN).000 for a Full Pack server : Configuration.5. Performance and Directory. Alcatel-Lucent .000 extensions. Alarm.e. except for remote Configuration and Alarms when it can be extended to 1. 50.500 : in this case.6. but will not start if there is not enough users in the OmniVista 4760 license. SIP Manager: up to 16. All the OmniVista 4760 applications have the same capacity: for example.000 lines can be displayed in a grid.000 100. with following conditions: one dedicated Directory server.8AL020040032DEARA-Ed1 All rights reserved © 2009. Alarms/Topology and Performance Configuration and Alarms/Topology Standalone Accounting Standalone Directory Number of users managed 30.000 entries can be stored in the OmniVista 4760 Directory. Beyond this limit. A minimum bandwidth of 128 kbps has to be provided (512 kbps recommended).
In addition.8AL020040032DEARA-Ed1 All rights reserved © 2009. LDAP V3 compliant. These entries are grouped in the company directory organization tree. through his login and password. A first level access is available without any login/password. and provides: • Import and Export in LDIFF (LDAP Directory Interchange File Format) • Access through Alcatel-Lucent clients such as Alcatel-Lucent multimedia Attendant Console 4059 and OmniTouch Unified Communication • Access through standard LDAP V3 clients • Synchronization with other Directories • Access by LDAP commands OmniVista 4760 Web directory Standard LDAP clients Alcatel LDAP clients : Network OmniTouch Unified Com. The OmniVista 4760 directory can contain up to 200. any OmniPCX Enterprise user can place a call by simply clicking on the displayed phone number (see chapter 3. when there is an update of a cost center or a name in the company directory. otherwise Directory is updated during daily synchronization.000 entries.2. Alcatel-Lucent . The OmniVista 4760 Directory is based on the Sun® Java System Directory Server R5. The directory application included in the Alcatel-Lucent OmniVista 4760 is designed to address a converged infrastructure as well as provide information on all desktops. The directory needs to be flexible and able to assist every employee with quick and relevant information on the desktop. It works with the main enterprise directories as part of a unified directory strategy based on the LDAP standard.2.1. No need to manually update multiple directories means reduced TCO.2. The OmniVista 4760 company directory feature is available for OmniPCX Enterprise. DIRECTORY 3. a corporate directory is a key success factor for efficient internal communication.3. applications A4059 Multimedia Console Clients Lightweight Directory Access Protocol (LDAP) Servers Import/Export or LDAP commands OmniVista 4760 Directory Server External Directories There is automatic database synchronization between distributed OmniPCX Enterprise servers and the OmniVista 4760 directory server. This hierarchical structure maps the company organization chart. Alarm license is needed for real-time update. Security management automatically checks the access rights of the user. Click to call). The entries can be branches of the tree (with sub levels): 17/72 . For example. Any terminal with a Web browser is now able to access the directory information through a user-friendly interface. it will automatically update the cost center and the name of the user in the OmniPCX Enterprise database. OVERVIEW Because a company’s success depends on its people.
etc. These numbers are updated in real time in the OmniVista 4760 company directory. Company. through their browser.• Companies • Countries • Departments • Cities Or leaves (end points): • Persons • Rooms • Groups Each entry contains fields (for example 93 fields per person).2.. embedded security agent) the company directory via the intranet. The administrator selects among the fields which ones will be displayed in the user interface. updated in real time by the OmniPCX Enterprise. from the OmniPCX Enterprise users information. The fields in the organization (e.) can be associated with the same entry.3. as well as administrative information.0): 18/72 . There are 2 ways to access the Directory: • • Web Directory: the users can access or update the company directory through their browsers. Country. mobile phone. Alcatel-Lucent .) and several external numbers (DDI/DID number. department. fax.g. 3. and employee number.3. These fields can be telephone information. etc. WEB DIRECTORY The users can access and update (depending on their access profile. modem. each person’s entry can be automatically created and then updated. This interface provides the "click to call" feature.8AL020040032DEARA-Ed1 All rights reserved © 2009. Directory administration: the administrators manage the directory (and other authorized applications) through the OmniVista 4760 Directory Administration. photo. via the java-client or a browser. see section 2. DECT set. The field names can be customized. Directory home page (from OmniVista 4760 R4. To simplify the task of the Administrator. such as geographical location. Department) can be automatically filled in with the information from the organization tree. Several internal phone numbers (8 or 9 series.
Alcatel-Lucent . the OmniVista 4760 directory controls the OmniPCX call handling. assistants. the user can choose between Directory Access and Network Management. These themes define a set of graphical properties used for the graphical display (“skins”). and with OmniPCX Office. Azur. background.1. fonts. 3. etc.8AL020040032DEARA-Ed1 All rights reserved © 2009. etc. call.2. maximum number of answers for a search. customize the way the results are displayed.). Because of the "STAP" protocol embedded in OmniPCX Enterprise. names of the fields. Spring. only an OmniVista 4760 directory and an OmniPCX Enterprise phone. The administrators can customize up to four themes: Classic.2. the user must manually pick up. OmniVista 4760 provides two icons allowing quick access to the list of people having the same assistant or manager: 19/72 . the search filters. 3. the caller may ask the attendant to be put through to someone in the same department. fields and filters. 3. There are links between the entries: clicking on the fields “Assistant” or “Manager” triggers the pop up of the assistant/manager’s entry. The "Click to Call" feature allows clicking on a phone number (internal or external) in an entry or in a list.In the home page of the web interface. Automatic dialling from the web Directory: "Click to Call" A CTI (Computer Telephony Integration) feature is included in the OmniVista 4760 company directory. the detailed view. Note: For analog and DECT phones. Click to call is available from the OmniVista 4760 web client. (see example below). 3. The use of the keyboard instead of the mouse for the main feature (search. Custom. and when they are logged. or for a heterogeneous numbering plan.3. not directory administration. only OmniPCX Enterprise with IP connectivity to the OmniVista 4760 server. prefix management provides tables where all the prefixes related to the location of the caller/called persons are managed. An entry may also be linked to another one via the “see also” field. There is no need for specific equipment or link.2.2. to automatically dial the number on the associated phone set.2. etc. Linked fields The OmniVista 4760 Directory is the total picture of the enterprise’s organization. The bookmark provides a direct access to a hierarchical level in the favourite list. When the assistant or the manager cannot answer. the “quick search” and simplified navigation provides enhanced performance for intensive use (attendants.4. instructing which number to call. The users can choose between these four themes. number of lines in one page. For a multi-national company. Web Directory customization The OmniVista 4760 Directory web pages can be completely customized for easy integration into the company’s intranet: logo. The click to call feature does not work with SIP phones.). etc. Prefix management The "Click to Call" feature automatically adds the carrier's prefix for an outgoing call.
3. When accessing the directory via the web. “Manager” • Ability to create a person. click to call etc. Print-out of selected entries You want to print the result of the selection you have made in the web directory? You want to regularly send a portion of the company directory to your department? From the web directory. The Personal address book is not an option. when connected to the directory root or a level above the companies (e. customers. relatives.6.000 entries. Multi-tenant Directory (1) OmniVista 4760 multi-tenant Directory offers accessing – and updating – of your Company directory.. update from the users.2. within the set maximum number of entries. via a specified URL. The organization tree of the directory is divided into different branches.7. but the entries in the Personal address books are included within the global limit of 200. It is also possible for a company to see other company directories. each company or section of a company can view its own entries. etc.3. Alcatel-Lucent .2. “Assistant”.g.2.5. a room. • Etc. which are companies. only the list of people using address books. sub-branches and companies. it is provided with the Directory license.the Administrator cannot view their content.) to authenticated users. by clicking on the icon “printer”. Note: Multi-DDI/DID numbering plans are not supported. The Personal address books benefit from all the advanced features of the OmniVista 4760 company directory: • Click to call: to directly call a telephone number by clicking on it • Links with the other entries – “see also”. There is no limit in the number of branches. OmniVista 4760 prints out the selected entries in a spreadsheet. There is no limit in the number of entries that can be created. (1) PCS required for this feature 3.8AL020040032DEARA-Ed1 All rights reserved © 2009. Personal address book The Personal address book provides management of personal entries (persons: team members. which is associated with an organization within a company. Countries). The multi-tenant directory benefits from all the advanced features of the OmniVista 4760 company directory: automatic synchronization with the OmniPCX Enterprise network. These entries cannot be seen by other users . 20/72 . a group. The directory administrator manages the whole Directory on a single server.
and OmniPCX software (version. The names of these fields can be customized. • The system directory is manually or automatically synchronized with each network OmniPCX. It is a technical tool to manage the installed base.8AL020040032DEARA-Ed1 All rights reserved © 2009.3. if they have been filled in. and within each node the content of each OmniPCX 4400 and Enterprise (ACT. Overview of the synchronization between the company directory and the OmniPCX Enterprise: Synchronization 4400 / 4760 sets. From OmniVista 4760 R3. • A serial number field has been added for the OmniPCX Enterprise boards and phones. 21/72 . the entity. for example “inventory number” or “contract number”. … creating or updating Directory updating Automatic PBX updating External LDAP device.Web client Telephonic data Directory updating Directory updating OmniVista 4760 Directory Server All administrative data and Cost Centers Name. … The synchronized fields in the company directory are the telephone numbers – internal phone number. media gateways. subnetworks. address. Alcatel-Lucent . OmniPCX Enterprise racks and phones. • The system directory reproduces the topology of the OmniPCX networks. While managing the OmniVista 4760 directory. Automatic update with external directories The synchronisation between different directories lowers the TCO (Total Cost of Ownership) by avoiding duplicate entry of the data.1. and redundancies. IP address.). subnetworks. users. subnetworks. alias. There are three or four folders in the OmniVista 4760 directory: • The company directory reproduces the organization of the Company (hierarchical. etc. each object is automatically updated. It is automatically filled in for the 8 series. The address book is the list of persons who use this feature (but the content of the address books is not displayed in the directory administration). organized in the directory tree in companies. Links between the two directories allow an automatic or manual update of the company directory entries with the system directory objects and vice versa. boards and phones. Its content can be exported in LDIF for third party applications like asset management. and includes the networks. alarms or accounting is possible for authenticated administrators. trunk groups. double checks. The system directory provides a directory of the networks. the first and last names. and contains the entries of the people and the groups. through the client or the web client. geographical.3. ISDN number. and information about OmniPCX Enterprise hardware. country) are automatically filled in from the OmniPCX Enterprise configuration. financial. etc. additional fields have been added in the system directory to enhance it and store administrative information for third party applications like asset management: • Five miscellaneous fields can be filled in by the directory administrator in the OmniPCX nodes and in the OmniPCX Enterprise racks. The automatic creation of people in the company directory from the OmniPCX Enterprise users and aliases can be enabled or disabled. boards. countries. Thus. etc.).1. • Customer data (name. the cost center. cost center. nodes. to show where a device is located. departments. telephone devices).3. DIRECTORY ADMINISTRATION This interface allows the user to easily manage the directory. 3. to view the localization of the nodes. Users access the Company Directory via a browser. nodes. direct access to the user configuration. town. • Localization fields can be filled in by the directory administrator in the networks. nodes.
LDAP protocol is a standard. There are many different types of directories within the enterprises: e-mail directories. The personal fields can only be viewed or modified by users having the total view or modification right. The personal fields are: • Home phone. • Home postal address. Excel files. Alcatel-Lucent .4. DIRECTORY SECURITY 3. The LDAP V3 compliant directories with a different structure also have to be adapted: a free mapping tool is delivered with OmniVista 4760 to help our Business Partners carry out this synchronization. Audit and mapping services for directory synchronisation are available in the Alcatel-Lucent Professional Services catalogue. etc. The administrator chooses which fields are displayed or not displayed in the web directory. He can also change the name of the fields according to the organization of the company.1.8AL020040032DEARA-Ed1 All rights reserved © 2009. Example of Alcatel-Lucent Professional Services OUT-of the-BOX solution: Microsoft Active Directory – Alcatel-Lucent OmniVista 4760 directory synchronization (see schema below). Also. is the organization of the directories the same or not. entry of the company’s CEO is a red entry which can only be viewed by authorized people). Confidentiality of the directory entries There are 3 levels of confidentiality on directory entries: • Green entries can be viewed by anyone with access to the directory (default value). 22/72 . yet many existing directories are not fully LDAP V3 compliant. • Orange entries can be viewed by users with the access level orange. and which fields of the OmniVista 4760 directory are of use in the existing directory. For example. An audit of the directories to be synchronised is highly recommended to find out if these directories are LDAP V3 compliant. Automatic import/export of LDIF (LDAP Directory Interchange File Format) files is used in this case. and automatic updating of any part of the directory tree using other LDAP directories.g.The OmniVista 4760 LDAP company directory simplifies the administrator's task because of its automatic synchronization with telephone data from the OmniPCX Enterprise network. which fields will be exported to update the OmniVista 4760 directory. are the names of the fields the same or not. or have to be updated. proprietary directories and relational databases. 3. a user can only view your home telephone number if the user has total view rights to your entry. • Red entries are the most confidential ones (e. • Employee number..4.
3.4.2. Directory application access rights Predefined users profiles are created as group entries in the company directory. Theses groups and persons are located in the directories Administration and Managers in the directory tree. Only the administrators can view the administration directory. There are eight predefined user profiles (or groups) to access the company directory: • Total modification company: (highest level) The user can create/modify/delete all the fields and all the entries in the company directory. • Partial modification company: The user can modify the non-personal fields of all the entries. • Total view red list : The user can access all the fields of all the entries. • Total view orange list : The user can access all the fields of the orange and green entries. • Total view green list : The user can access all the fields of the green entries. • Partial view red list : The user can access the non-confidential fields of all the entries. • Partial view orange list : The user can access the non-confidential fields of the orange and green entries. • Partial view green list : The user can access the non-confidential fields of the green list. In addition, there are: • • The anonymous access (default), no need to be logged, which is the same as the partial view of the green list, without two fields that are masked: car license and cost center name. The personal access, which allows the same things as anonymous, plus the view and modification of all the fields of one's own entry, except the fields Employee number, and cost center name which cannot be modified.
A user can belong to several groups, adding rights. In addition, there is also one predefined account concerning the directory application in the Management directory, Alcatel-Lucent 4059 , which is the common account for the attendants using an Alcatel-Lucent 4059 Multimedia Attendant Console with the rights Total modification company.
3.4.3. Company Directory replication Directory replication for synchronization with another OmniVista 4760 Company Directory is available as of release 5.1. The replication is used for redundant solutions, to copy administrative Company Directory information between a main and a back up server. Remark: Telephonic attributes: Name, Surname, Telephone number, Cost Center, etc. are automatically updated when there are several OmniVista 4760 servers with Directory, in this case replication is not needed. Replication provides the scheduled update of selected branches and selected user attributes of the Company Directory from one OmniVista 4760 server “Master” to up to 4 OmniVista 4760 servers “Slave”, using LDAP protocol. Replication configuration is available in Directory Preference. Limits: Address book is not replicated. In case of non availability of the Master, replicated entries should not be modified in the Slaves. The two OmniVista 4760 servers should have the same configuration, but can have different applications in addition to Directory (Accounting for example).
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4. CONFIGURATION APPLICATION
The configuration module provides centralized management of the OmniPCX Enterprise/Office. It has been designed to be flexible, user-friendly, and easily integrated into a legacy environment. The OmniVista 4760 configuration provides local or remote management of a single OmniPCX or a network (i.e., multiple nodes of the OmniPCX Enterprise). The network manager can quickly and easily edit, create or delete any network object in the managed network. A configuration tree and a configuration table allow the network managers to quickly view, navigate, and select one or several instances. A search function helps the network manager locate any object or field. In the configuration tree, there are nodes (OmniPCX 4400, or Enterprise, or Office, or 4200 or pseudo PCX), sub-networks (groups of nodes), and networks (groups of sub-networks). While using the configuration application, the network manager can access and modify the data in the alarms and directory applications by clicking on the corresponding tab.
OMNIPCX 4400 AND ENTERPRISE CONFIGURATION
4.1.1. Configuration Application principles (object model) The configuration data in the OmniPCX Enterprise is organized according to an object-based model. Regardless of which OmniPCX Enterprise release is used, the management application will automatically adapt its interface to the managed platform. The managed OmniPCX Enterprise is configured online to ensure consistency and relevance of the data. It allows any combination of central and local management while accessing a continuously updated database. The same interface is used for any object or data to be managed. The application can configure several OmniPCX Enterprises in a single session (1). The "scoping" feature allows filtering and updating the same object within a set of OmniPCX Enterprise. For example, you can create an emergency call number on the top-right programmable key of all the telephones within the network at once. The OmniPCX Enterprise configuration application is an online configuration. This means that for configuration operations, the OmniVista 4760 is connected to the related OmniPCX Enterprise. Configuration commands can be scheduled through import/export. This allows the advance preparation of commands to be applied later to the network. It also makes it possible to import or export data directly from any application using a standard text file format.
4.1.2. Glossary of the managed objects For OmniPCX Enterprise nodes: A sub-network is a group of nodes linked together (each node has a different number). The numbering plan is homogeneous in a sub-network, meaning that the phone number of each set is unique, A network is a group of sub-networks, linked by trunk groups. The numbering plan can be heterogeneous, meaning that the phone number of a set can be different depending on the calling OmniPCX Enterprise.
(1) OmniPCX Enterprise with same release
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Network “Company X”
Sub-network “France” Node “Paris”
Node “Strasbourg” An instance is one item inside the OmniPCX: a set, an abbreviated/speed dialing number: phone number 65444 for example. An attribute is a parameter related to an instance that can have different values. For example, the attribute Cost Center ID of the instance phone 65444 has the value 255. An object (or a class) includes all the instances of this type: Users, abbreviated/speed dialing numbering, etc.
4.1.3. Single operations The single operations available on manageable objects are: • Create (with default value defined in the OmniPCX Enterprise) • Create from (with the same value as another instance) • Modify • Delete • Action (for some instances, launches an action by the OmniPCX Enterprise, for example “move”) For each attribute, online help is displayed dynamically.
4.1.4. User configuration 188.8.131.52. Graphical display of DECT, Reflexe and Alcatel-Lucent 8 and 9 series
When configuring a user set, it is possible to configure the keys directly from a graphical view of the set, available for DECT, Reflexe and Alcatel-Lucent 8 and 9 series.
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the application displays a list in table format. The manager can also give in one command. Korean. 26/72 . 4. different from • ≤.1. ending with • Wildcards for one character or one string • Interval range 4. the same COS restriction to all the users of a specific cost center. This allows for objects with many attributes (such as user sets) to display only the attributes needed.0 and OmniVista 4760 4.4. only a subset of the attributes of a specific object can be displayed.2.5.1. From this window. one can list all users belonging to the Cost Center 268 and equipped with a 4034 Reflexes set.0. the result can be (manually) exported to a standard ASCII file and reused with standard Windows applications (such as Excel). Available filters are: • Equal to.1. The width of each column can be adjusted by a mouse click. • Producing a system directory. for example: • Exporting OmniPCX Enterprise data to a company database. … characters for examples. Extended format allows to extend display name length (more than 20 characters) and display names with non Latin characters: names in Cyrillic. Multiple operations By selecting one object in the main window and using multiple filtering criteria. Filtering criteria can be set on each attribute.6. When they are activated. In this case. Import/Export mechanisms 4. Management of users names with extended format Available as of OmniPCX Enterprise 7. For instance. for example.1. ≥ • Beginning with.6. by using the attributes “Cost Center ID” and “Set Type” of the object “Subscriber” as filtering criteria. • Defining user profiles that can be reused. Alcatel-Lucent .4. General Principles Whether single or multiple operation modes are used. it is possible to access and modify one. This allows.8AL020040032DEARA-Ed1 All rights reserved © 2009. modify or delete one or more user sets. duplicate.1. Note: In this mode. the OmniPCX Enterprise manager can create. several or all instances in the OmniPCX Enterprise. the result can be displayed in a table format. Chinese.
Import When an imported file is applied to the OmniPCX Enterprise for configuration changes. It is also possible to clearly specify in the imported file. it is a change. and re-import the file at the right time for OmniPCX Enterprise changes. 27/72 .. without being connected to the OmniPCX Enterprise. For example. create or modify. name LAVIGNE BRUNET DUBAIN FALTE BENKOUN ELHAGI PICART RACHET GERARD CARRE LAVILLE LEMEUNIER FRANCOIS VIERKEIN Dir. create. for an update of the OmniPCX Enterprise.g. Export Export has the same rules as import. This allows the offline preparation of a batch of changes. it is a creation. modify. Alcatel-Lucent . save the changes to a file without applying it to the OmniPCX Enterprise. Import/export allow the administrator to prepare in advance a set of changes. delete). which operation must be done (e. the following rules are used: • If the data already exists in the OmniPCX Enterprise. • You cannot delete the data using import.Node Mozart Mozart Mozart Mozart Mozart Mozart Mozart Mozart Mozart Mozart Mozart Mozart Mozart Mozart Directory N° 65791 65796 65808 65810 65812 65813 65815 65820 65832 65834 65852 65861 65863 65871 Dir.2. • If the data does not exist.1. Import/Export of several objects Several objects of the same family can be exported to the same file. First Name JEAN GEORGES INES ARTHUR MOHAMMED JAOUDAT GUSTAVE VIVIANNE ROBERT CAROLE DOMINIQUE SERGE RAYMONDE REMI Shelf Address 1 0 0 1 1 0 0 0 255 255 1 0 255 255 Board Address Set Type 11 4034 23 4034 24 4035T 11 4035T 9 4034 9 4035T 23 4034 4 ANALOG 255 4037 (4035 & TSC IP) 255 4035T 9 4034 10 4035T 255 4037 (4035 & TSC IP) 255 4037 (4035 & TSC IP) A standard ASCII file containing configuration data can be imported into the OmniVista 4760 application. for each item.6. the keyboard and the directory.8AL020040032DEARA-Ed1 All rights reserved © 2009. 4. a user profile can be defined that includes the user set configuration.
2. through Telnet/Manager. • 4. action performed. Filters can be applied on a sub-network. Filters per node. Delete.1. on a time range. for example) may be available for Session opened/closed and Login. as of R7. Example of operation hourly synthesis: 28/72 . There are three predefined reports delivered with the OmniVista 4760 available in the Reporter. object name. are available for display and edition. OPERATIONS AND SYSTEM AUDIT Operation and system audit is an option of the Configuration module. a node. like authentications and commands. and other criteria. Alcatel-Lucent . an object.2. Operations and System Audit grid and tree The OmniPCX Enterprise nodes are displayed in a tree by sub-networks and networks.1.2.0 release. The operations are recorded whatever the way to perform them: through OmniVista 4760 Configuration. It enhances Enterprise security: − in case of security threat. 4. Statistics on Operations and System Audit • Operations audit The statistics on Operations audit provide a follow-up of the configuration actions performed in the OmniPCX Enterprises. • System audit Detail of all the OmniPCX Enterprise sessions made with Telnet. right-click launches directly the node configuration. More details (commands entered. provides additional information on the OmniPCX Enterprise Telnet sessions.8AL020040032DEARA-Ed1 All rights reserved © 2009. on an action. eConfig. Logs can be filtered per node.4. It provides centralization and followup of the recorded operations performed in the OmniPCX Enterprise network. provides counters by operation types (Create. action. e-mail distribution of monthly reports provides the list of the operations made for this customer or department by the administrators in charge. a user id. • Operations audit Summary of all the operations and detail of an operation are displayed in the Operations grid.2. Action) − Detailed report: each operation is detailed (date/hour. These statistics are available with the Audit option (no accounting or performance licenses are needed). etc. administrators can create their own audit reports by modifying existing ones or creating them from scratch. Update. in the Audit folder: − Total reports: Operations hourly and daily synthesis. System audit. specific analysis provides information on the operations performed during a time range.14.) In addition. Date. etc. user name. on the action performed. − For Service Level Agreement. is displayed in the System grid. server name. • Operations audit is available as of OmniVista 4760 5. as of OmniVista 4760 5. etc.1. on an object. on the user id (if security access activated on the OXE). etc.
4.g. to link existing OmniPCX Enterprise users to new SIP devices. and there is no need to configure each SIP Device separately.000 SIP devices may be managed. They are also displayed in a multi-selection grid.1. Mass provisioning and automatic deployment provide operation time saving. as SIP Devices and SIP Users do not need specific configuration in individual management applications. and link between a SIP user and one or several SIP devices. It is available as of OmniPCX Enterprise 9.3. or in a node through a search on parameters. registrar. URL. by user. Thomson ST2022). OmniPCX Enterprise node. 29/72 .8AL020040032DEARA-Ed1 All rights reserved © 2009. SIP Manager provides SIP devices’ centralized management: provisioning. Alcatel-Lucent .0 release. Administrator work is greatly alleviated. 8 and 9 series devices). either from the new SIP Manager module for individual or mass provisioning. The integration in OmniVista 4760 Configuration module and SIP manager new module provides a seamless experience for the administrators regarding the management of integrated devices (e. password (masked). SIP MANAGER The SIP Manager application is available as of OmniVista 4760 5. System audit export is available in csv format. MAC address. SIP Devices and Users provisioning The new SIP Manager module provides creation. deletion and modification of SIP devices and SIP users.0. In a global IP/SIP strategy. SIP devices managed in OmniVista 4760 5. 4. inventory. or through the Configuration module. There is no report on System audit in the Reports application. Limit: a maximum of 16. proxy. sub-network and network. and SIP devices (e. SIP devices and users are displayed. SIP Manager is an option of the Configuration module. firmware and configuration update.3. Only Windows 2003 is supported for the OmniVista 4760 server (not XP). etc. There are two ways to provision SIP devices and users. exported and sorted in the organization tree. using SIP Device’s MMI. Managed SIP parameters are: For SIP Users: URI.• System audit Statistics on System audit provides a follow up of the Telnet sessions.g.0 are Thomson ST2022 and ST2030.
when the administrators wish to deploy new software versions on devices. device type. it is possible to link an existing OmniPCX Enterprise SIP user to a SIP device. Transfer is initiated by the devices.) are still managed through the OmniPCX Enterprise users’ configuration. 30/72 . etc. Association between OmniPCX Enterprise Users and SIP Devices In the Configuration module. from the new tab “SIP Manager”. OmniPCX Enterprise as of 9. the SIP Manager is able to update automatically devices by transferring software and files configuration to the devices.3. or new device parameters. SIP Devices Deployment Through SIP Manager deployment feature.For SIP Devices: MAC Address.3.3. Alcatel-Lucent .2.8AL020040032DEARA-Ed1 All rights reserved © 2009. or to manage parameters: using HTTP(s) transport. 4. 4. The SIP users telephone parameters (for example charging Class Of Services.0 SIP user parameters are displayed in the same interface. Mass provisioning of SIP Users. SIP Devices or links is performed through csv file import. etc. associated voice mail. and to configure device parameters. they only need to schedule deployment.
see the OmniPCX Office product description. A save can be made before the swap. waiting queues.0 • Internet Access Web based configuration The OmniPCX Office voice and internet access configurations can be launched from the configuration application. only the differences between the current and the newest version are sent. The scheduled upgrade of an OmniPCX Office set is also available (for example. This service is not available for upgrading to a major version. to centralize the administration and the reporting of statistics on ACD agents.2. The administrator in “off line” mode can configure an OmniPCX Office without being connected to it.1. OmniTouch Call Center Office management and Statistics manager can be launched locally or remotely through the OmniVista 4760 configuration. OmniPCX Office configuration The OmniPCX Office voice and Internet Access configurations are made available by integrating OmniPCX Office configuration tools into the OmniVista 4760 platform: • PM5 for OmniPCX Office up to release 4. for a Remote Service Center). OMC and the Internet Access web-based configuration. • • From OmniPCX Office 4. These features are available in PM5 and OMC from OmniPCX Office R3.1. ECS web administration As of OmniVista 4760 4. or in the case of a problem with the OmniPCX Office. ACD groups. a reboot is made after.1 • OMC (OmniPCX Office Management Console) for OmniPCX Office from release 5.4. The scheduled save of an OmniPCX Office set is also available (for example. 4. Modifications are saved in a directory on the OmniVista 4760 server.4.0: • PM5 and OMC off line: the PM5 and OMC applications can be started on line or off line in the Configuration application. OMNIPCX OFFICE AND ECS CONFIGURATION 4.4. or from the selected node in the topology. for a Remote Service Center). For more information about PM5. Manual and automatic save/restore of an OmniPCX Office: In the case of a major upgrade. as the administrator can prepare his modifications offline and send them at once online. Alcatel-Lucent .8AL020040032DEARA-Ed1 All rights reserved © 2009. The off line mode lowers the costs for remote configuration. and the restoration with the latest backed up version. Several OMC sessions can be open on the same OmniVista 4760 client. ECS web administration can be launched from the selected ECS on the topology maps or from the configuration tree.4.0 and OmniVista 4760 3. Manual and scheduled software download (swap) allows the upgrade of the OmniPCX Office versions. For improved performance.1. with up to four simultaneous downloads. 31/72 . it provides the back up of the configuration. etc.
8AL020040032DEARA-Ed1 All rights reserved © 2009. OmniVista 4760 R3. Access profiles In the OmniVista 4760 configuration. CONFIGURATION SECURITY MANAGEMENT Three predefined access levels can be assigned to the OmniVista 4760 configuration users: No access. 4.6. Alcatel-Lucent . The access profiles and the configuration by domain provide a comprehensive solution for OmniPCX Enterprise networks.0 OmniTouch UC icon containing HTTP address of the UC Web server OmniVista 4760 Security agent Web Server OmniTouch UC UC Web page management management only (no alarms) 4. Statistics can be made with filters on the type of event. read. All (see Security chapter).5. Normal. for example. or organizations with a security/confidentiality policy need additional access rights for configuration. it is possible to launch OmniTouch Unified Communication web management from the OmniVista 4760 icon toolbar.6. etc. multi-company. modification of an attribute. For example. common to all the OmniPCX Enterprise nodes. There are ten access profiles. there are two specific security aspects linked to the OmniPCX Enterprise configuration: • Large companies with several network managers. read/write. deletion. In addition. all) for each OmniPCX Enterprise object.1. LAUNCHING EXTERNAL APPLICATIONS External applications (exe file or browser) can be launched in a separate window. it is possible to create/modify levels in the OmniPCX Enterprise and to limit the access for one OmniPCX Enterprise down to its attributes. Each OmniVista 4760 user is assigned an access level for the configuration determining which data and nodes the user holds management rights. 32/72 . • Operations logging provides an audit of the configuration operations that have been conducted within the OmniPCX Enterprise network: object creation.4. Access to these applications is controlled by the OmniVista 4760 security agent. A profile defines an access level (nothing.
From OmniVista 4760 4. and have no link with the other OmniVista 4760 applications. It allows to gives access to specific nodes only to specific users. Though this new profile. In addition. It may prevent troubles due to wrong settings in critical parts of the system.0.2. a non expert can perform simple and common configuration operations. allowing expertise optimization.6. Alcatel-Lucent . 4. instance or attribute : No access. Configuration by domain The activation of secure access on a OmniPCX Enterprise node provides specific access right on this node to a list of users. a user can have for each object.8AL020040032DEARA-Ed1 All rights reserved © 2009. with reduced set of attributes. A domain related to an OmniPCX Enterprise homogeneous sub-network consists of a set of: • Users and/or data terminals • Hunt groups (the sets of a hunt group must belong to the same domain) • Phonebook entries. Domains are defined in each OmniPCX Enterprise node. Read/Modify/Create/Delete. The users with this profile can only manage users. These domains are only related to configuration. Administrators have the highest access rights and manage the security (access rights). Read only.Associating a profile to an user allows to limit the configuration scope for non-expert users. and secure access to each node has to be configured. This profile can be tailored to the customer’s needs (managed objects. accesses the list of users • User X must be declared as Administrator in OmniVista 4760 in OmniPCX 4400 with access to Domain B Do ma in B 1) Connection request 2) User X authentification 3) Request for the list of subscribers 4) Only the subscribers of Domain B are sent Domain A Super user Domain D Domain C 33/72 . hunting groups and speed dial. up to 255 domains (instead of 32) can be created within a sub-network.0. in charge of these nodes. managing the Domain B. On each Domain. As of OmniPCX Enterprise 9. …). How does it work? Example: User X. the Simplified management access profile is embedded. attributes. Read/Modify. configuration by domain provides specific access rights on a domain on each node.
5. A minimum bandwidth between the OmniVista 4760 server and the remote OmniPCX is necessary for network maintenance operations. This feature is available as of OmniPCX Enterprise 7.2. or in the case of a problem with the OmniPCX Enterprise. The OmniPCX Enterprise license has to be updated independently. of a network or a subnetwork is also available (for example.8AL020040032DEARA-Ed1 All rights reserved © 2009. • Tools for the OmniVista 4760 server: Immediate or scheduled database back up. OmniPCX Enterprise Software update status The Software update status displays the result of the software update for one or a set of OmniPCX Enterprise CS/PCS.1. reboot. The scheduled save of a set of OmniPCX Enterprise. 5. for a Remote Service Center). OMNIPCX ENTERPRISE SOFTWARE UPDATE This feature provides the immediate or scheduled software update of one OmniPCX Enterprise CS (Communication Server) or PCS (Passive Communication Server). OMNIPCX ENTERPRISE BACK UP In the case of a major upgrade. this feature provides the immediate or scheduled back up of the configuration. 34/72 . or of a set of OmniPCX Enterprise CS/PCS. and the restoration with the latest backed up version.1. For OmniPCX Office back-up and software update. 5.5. Alcatel-Lucent . or of a complete network or sub-network. The software update can be made directly from the OmniVista 4760 server toward the OmniPCX Enterprise (called “Masters”).2.1. • Immediate or scheduled software update for one or for a set of OmniPCX Enterprise. NETWORK MAINTENANCE The Maintenance application provides: • Immediate or scheduled back up for one or for a set of OmniPCX Enterprise. confer OmniPCX Office configuration. and then indirectly from the OmniPCX Enterprise Masters to OmniPCX Enterprise Clients. defragmentation. The restoration is manual.
1. the details for a specific alarm or event selected in the list is displayed.2. an automated email can be sent.000 most recent alarms and events are stored in the OmniVista 4760 database.6. data services. These trees are dynamically updated. in order for the network manager to archive historical data. an equipment problem. a colored dot shows the maximum severity of the alarms associated with this item. The alarms are displayed following the ISO model.000 alarms and events are displayed. The administrators can manage the alarms: delete an alarm. By default. phonebook. providing more information and an initial diagnosis (for the alarms). all the alarms and events are shown. the user directly launches the configuration of the managed object. or only a part of them. The internal alarms sent by OmniVista 4760 applications are also displayed in the alarms tree with the ability to select the alarms of an application or a module. as well as the internal faults detected on the OmniVista 4760 server. Alcatel-Lucent . 35/72 . and the 5. a shelf inside the OmniPCX Enterprise. Alarms and events lists and details can be printed. There is one alarm tree and one event tree. phone services. or a script can be processed. a board or a terminal: it is an intuitive way to find out quickly what’s going wrong. Filters and details allow the network manager to look for specific items in the list. 6.1. When an alarm occurs. By right clicking on the alarm or the event. the deletion. a specified node. ALARMS AND EVENTS LISTS Alarms and events lists corresponding to the item selected in the tree are displayed on the right of the screen. an environment. By default 1. but the selectable objects are any object in the network. a sub-network. 6. Statistics on alarms are also available in the report application. By clicking on the icon “Detail”. or a processing failure. using specific colours related to the severity level. The events can be the creation. Next to each item of the tree. sub-network and OmniPCX such as users.2. or a problem in the quality of service. ALARMS APPLICATION The Alarms application centralizes the alarms and events coming from an OmniPCX Enterprise/Office network. The alarms may result from a call. This helps the telecom manager to react before users complain. The combination of the OmniVista 4760 topology and the alarm application empowers the network manager to reduce troubleshooting time and be more proactive. 6.8AL020040032DEARA-Ed1 All rights reserved © 2009. a link between 2 nodes.1. a change in the value of an attribute. The network manager can shift from the alarms to event tree by clicking on the appropriate tab. ALARMS AND EVENTS TREES The network manager can view all the alarms and events stored by the server. or more precisely. or a security breach. numbering plan. 6. Event tree The events tree is built the same way. abbreviated/speed dialing numbers. Alarm tree Alarm tree enable the network managers to select the alarms from the network. modification of an object such as a user or an extension. These alarms and events are displayed in real time according to filters and are processed by the alarms application according to the needs of the telecom manager. a sound can be played. clear it or acknowledge it.1.
The maximum number of alarms stored is configurable by the manager. which is a fault diagnosis identifier • Fault diagnosis • Signature • Action • Remarks (free field) The signature.8AL020040032DEARA-Ed1 All rights reserved © 2009.0. Alarms list example : In the alarm window. 36/72 . Alcatel-Lucent . the detail of an alarm displays: • The reception time of the alarm • A notification ID.1. • Information. Alarms list Each alarm is displayed in an alarm window and described according to the standard OSI format. for the item selected in the tree. action and remarks are new fields available from OmniVista 4760 4. or ask for details. The description of each alarm contains: • An identification number • The severity level (6 levels) • The managed object • The notification time • Additional information • The event type • The probable cause In addition. Six severity levels are possible: • Critical red • Major orange • Minor yellow • Warning blue • Indeterminate purple • Clear (related to a former alarm that has been corrected) white The total number of alarms /level is indicated at the bottom of the list. They allow identification of agent in charge and action performed on the alarms. The oldest alarms are automatically overwritten.6. (Default = 1.000 alarms).2. clear or delete a selected alarm. a color is attributed to each alarm according to the severity. The network manager can acknowledge.
2.2. type.6. The content of the alarm window can also be sorted on any field of the List: date. the detail of an event displays: • The reception time of the event • A notification ID. etc. object. ALARMS AND EVENTS FILTERING AND SORTING Filtering can be set on alarms and events in the lists: only selected alarms will be displayed in the alarms or events window. • Information: name of the machine from where the event originates Events list example: 6. managed object. Filtering criteria can apply to any field within the alarms or events lists (notification time. but it contains fewer items: • Identification number • Managed object • Notification time • Event type In addition. one can see that there are 104 major alarms. from which 33 alarms have been sorted for this directory in the alarm tree. Several criteria can be specified simultaneously (multi criteria search). (1) Events are available with OmniPCX connected on IP 37/72 .). Events list (1) The events list has the same user interface as the alarms list. Alcatel-Lucent . on the criteria “Severity = Major” and “Probable cause different from Unknown”: At the bottom of the window.3.8AL020040032DEARA-Ed1 All rights reserved © 2009. Example of filtering on the alarms list. etc.
5. Filters can be applied on a sub-network. the alarms application sends an email to Jeanne Doe when there are critical alarms due to congestion in the network: 6.8AL020040032DEARA-Ed1 All rights reserved © 2009. for one month This report displays a synthesis of the alarms which occurred within the network during a period – previous month by default. There are four predefined reports delivered with the OmniVista 4760: • Daily follow-up of the alarms by severity. a board. NOTIFICATION OF THE ALARMS The user can set up profiles to launch an action. minor. STATISTICS ON ALARMS AND EVENTS The statistics on alarms and events provide a follow-up of the alarms and the events in the network.4. These statistics are available with the alarm license (no accounting or performance licenses are needed). In the example below. like sending mail or activating a script performing a specific action on the reception of selected alarms. Alcatel-Lucent . by severity: critical. unspecified. This report allows a follow-up of the alarms month-by-month. major. warning. totals. The alarms are displayed for each day of the month. a view of peaks of alarms during a day in the month. Example of histogram: 38/72 .6. on the severity of the alarms. and what the severity of these alarms was. and other criteria. a node.
For ABC network. 39/72 . As of OmniVista 4760 R5.8AL020040032DEARA-Ed1 All rights reserved © 2009. including security.7. An alarm is “cleared” when the administrator has cleared it in the alarm window. This report provides a tool to analyze the quality of this service by editing statistics about the average resolution time of the alarms that occurred in the network. • The Management level allows access.6. a RMA/eRMA device is required in case of a non-permanent connection.• Daily follow-up of the alarms for one level of severity.000 alarms. Alcatel-Lucent . with a filter applied to the critical and major alarms only: • Daily follow-up of the events by type of event • Resolution time of the alarms: An external company can perform network maintenance. Alarms older than X days are not processed. • The Clear level allows access. a new filter is available for the alarms coming from the OmniPCX Enterprise. This is the same report as above. plus acknowledgement and correction of non-correlated alarms.1. 6. OmniPCX Office calls the OmniVista 4760 server and transfers the alarms. administrators can create their own reports on alarms and events by modifying existing ones or creating them from scratch. Example of histogram. correction and deletion of all the alarms. SECURITY There are 4 access levels to the alarms and events application: • The Read level allows access to the alarm list and details. the alarms coming from all the nodes can be centralized on the main node and sent to the OmniVista 4760. X set up by the administrator (no filter by default). In addition. For urgent alarms. Automatic alarms cleaning : by default: 45 days and 10. CONNECTION For the OmniPCX Enterprise. no changes allowed. with a filter applied to one level of severity. • The All level allows access to everything in the alarms and events application. 6. and configuration of alarms filters to send e-mails and run scripts. acknowledgement.
nodes.15 and above. the remote OmniPCX Office are displayed in the topology maps. It provides everything from an overall view to a close-up display of the faulty board.7.8AL020040032DEARA-Ed1 All rights reserved © 2009. Only correlated alarms (alarms having a beginning and an end) are used to update the topology. or to obtain the corresponding alarms. and automatic display of the sub-networks and nodes existing in the configuration. If a parameter needs to be changed. Enhanced mechanisms have been implemented such as auto-discovery of the ABC links between platforms. Alcatel-Lucent . If a problem occurs. a board. and create his own topologic views by selecting the networks. using severity colors. a rack. The topology maps can be customized to display geographical aspects or a domain. Telnet can also be started for direct access to OmniPCX Enterprise embedded maintenance tools. and the topology option is available for OmniPCX Office and 4200. the telecom manager right-clicks on the object to launch the OmniVista 4760 configuration of this object. among the existing one or by creating new objects.1. They are updated in real time with the alarms. nodes (OmniPCX Enterprise/Office) and the OmniVista 4760 application as well as the logical links between OmniPCXs. Thus. From OmniVista 4760 R2. etc. the manager clicks on the object and accesses the faulty item. sub-networks. The network manager can customize the background maps. The topology application is an option in alarms. Topology window: 40/72 . the network manager has a global view of the network updated in real time and can drill down on a node. subnetworks. TOPOLOGY The Topology maps display a logical view of the networks.
and it is possible to focus in on the different applications and modules. TOPOLOGY MAPS Multiple map levels allow the network manager to navigate from one view to a sub-level view by doubleclicking on the object. and the OmniVista 4760 applications and modules themselves. 2 IP Media Gateways and a Crystal IPMG. to view the different nodes of the sub-network named “UK”. a sub-network or a specified node. the network manager can customize the maps by changing the position of the objects or adding a customized background. Alcatel-Lucent . The alarm notification with the number of alarms and their severity level are associated with each object of the map. Moreover.1. calculating their respective place so that the views cannot be in the same place. at a glance. This configuration can be saved.2. a map of the area. In the topology tree. A graphical display of the OmniPCX 4400 and Enterprise architecture displays the system architecture. All the nodes are automatically displayed with their links. Expanding a media gateway lets you see precisely which boards are faulty: 41/72 . TOPOLOGY TREE The network manager can view the whole network. The following is an example of an OmniPCX Enterprise 5. for example. For instance.1 IP architecture with an IP Appliance Server. the status of the nodes and the internal links of the networks and sub-networks. or only a part of it. Scheduler.8AL020040032DEARA-Ed1 All rights reserved © 2009. Next to each item in the tree. the network manager double-clicks on the icon representing the sub-network. such as Alarms. etc. 7. This allows the network manager to see. the network manager can select a view in the network.Topology overview and zoom in/out for large networks supervision at a glance: Overview Zoom in Zoom out 7. Topology. a colour indicates the maximum severity of the alarms linked to the item. The OmniVista 4760 application is displayed.
etc. CUSTOMIZATION OF THE TOPOLOGY The full customization of the topology provides custom views. 42/72 . etc. the manager can read the alarm details: the problem occurred the 8th of April. to a technical point of view (creation of icons for specific sets. from a geographical point of view (customized background maps. creation of links.).”. the diagnosis is: “Loss of a coupler. and the configuration of the coupler opens. Another click on configuration. 7. systems. areas.. Alcatel-Lucent . One of the recommendations is to reinitialize the coupler. By clicking on it. The architecture is displayed with the crystal IPMG. Any transmission with the coupler has become impossible . the network manager needs to right-click on the object. The manager double-clicks on the icon (or navigates in the tree). network elements. With a single click on the alarm.The same applies to the OmniPCX 4400 ACT and voice hub: To see the alarms linked to the displayed object. the manager can immediately look inside the rack of the faulty media gateway: the DECT boards have one major alarm each. Script launching allows starting an application when clicking on an object in the topology. Alarms retargeting provides the animation of an object with existing OmniPCX alarms.3. or start its configuration.). so that the administrator can reinitialize it. For example: The network manager detects in the topology tree that there is at least one major alarm (orange color “1M+”) in an OmniPCX Enterprise node.8AL020040032DEARA-Ed1 All rights reserved © 2009. to know more..
depending on the severity level. links. this feature makes it possible to represent the links to the operators and the private links (except internodes ABC links which are automatically created) and to “re-target” the alarms from the OmniPCX so that alarms appear automatically on these links. yellow. labels. 43/72 . Alcatel-Lucent . This icon launches a consistency check between the topology and the system directory. to enhance the quality of the views when there are numerous links. it is possible from OmniVista 4760 R3. network elements. In the preference of the Topology application.Topology toolbar (edit mode): The user can create custom views. for example. etc.1 and above to choose to display or not display the VPN and/or ABC links between the OmniPCX Enterprise. User actions can be configured so that they can be launched directly from the icon on the topology map. An icon “voice mail” can also be created. orange. The network manager can also choose to display or not display the OmniVista 4760 server in the customized view. For example. From OmniVista 4760 R3. the icon becomes red. so when there is an alarm concerning the voice mail. with the alarms associated with this object. polygonal backgrounds. a consistency check icon has been added in the task bar. and to display or not display the standard or customized view to enhance the performance of the application.1 and above.8AL020040032DEARA-Ed1 All rights reserved © 2009. launching the configuration of a system or opening a file with information on the location of the node. etc.
Historical information remains. or threshold crossing. Advanced features such as operators' comparison and simulation provide reports on what would have been the telephone costs with another carrier. the user can generate predefined or customized accounting reports. Any number of CDRs beyond this amount must be archived. OVERVIEW Decreasing telecommunication costs and providing better service to customers are constant concerns of any company. Accounting management allows the administrators to manage the carriers’ fees. OmniVista 4760 offers all companies operating on one or several sites. to apply specific costs. OmniVista 4760 is equipped with a relational database in which information can be searched. Many different formats are available. telephone costs must be controlled and efficiency measured. sorted. exported and sent by email. The maximum number of CDRs stored in the database is 30 million. so that the Administrator can see the changes that occurred inside the organization of the company. The costs are dispatched and the reports are generated along the cost centers and the organizational levels of the tree. This powerful and secure tool communicates with OmniPCXs using standard protocols. the accounting application provides predefined or customized reports on Monitoring. The use of passwords and partial concealment of dialled numbers ensures confidentiality.8AL020040032DEARA-Ed1 All rights reserved © 2009. The four main features of the OmniVista 4760 accounting are: • Organization map: the organization map is a tree displaying the financial organization of the company. according to the parameters provided in accounting management and to the information provided by the OmniPCX in the CDRs generated after each call. to ensure confidentiality. Most typical reports are predefined and preinstalled to ease the task of the accountant manager. the performance counters. Office and Alcatel-Lucent 4200. The Reporter is also used to manage reports on Performance and Alarms.2. They can be automatically and periodically generated. • • Monitoring (tracking): The option Tracking/Monitoring provides a graphical view called “Tracking status” and a notification by email or alarms in case of threshold crossing. txt and HTML. the report definitions. This is just as true for telephone usage as for any other expense. presented and exported according to selected criteria. OmniVista 4760 automatically retrieves charging information from all of a company’s sites equipped with OmniPCX 4400. the carriers’ code book and the alarms and events.1. Using the Reporter. In addition. • For more details on the specific accounting features for OmniPCX Office and Alcatel-Lucent 4200. analyzed. The database can be saved and restored. Simulation features let you make the best choice. Costs can be controlled in a multi-operator environment. The accounting tree represents the past and present accounting organization of the company. like Excel. on selected directions. Telephone costs can be consolidated by means of comprehensive reports. Detailed and summary reports as well as hit lists are available.8. 44/72 . Reporter tool: The main function of the accounting application is to produce reports on telecommunication costs. This Sybase® database contains the organizational map. ACCOUNTING 8. different carriers’ fees can be set up by trunk groups. see the white paper: Accounting specific features for OmniPCX Office and Alcatel-Lucent 4200. Call monitoring provides supervision of Telecom expenses and can automatically send an email when those expenses exceed a threshold. enabling large amounts of information to be processed quickly: maximum number of CDRs handled per day is 200. Alcatel-Lucent . a way to analyze their telecommunication costs as well as the quality of their telephone service. Enterprise. whether networked or not.000. using cumulative counters. the CDRs (Call Detail Records). As of OmniVista 4760 4. PDF.
8AL020040032DEARA-Ed1 All rights reserved © 2009. The organization map can be printed. data terminals. and delete cost centers. phone sets.1. The accounting organization tree will be updated automatically. except for OmniPCX Office/4200 where only the users and the trunk groups are automatically updated. etc. with no limit concerning the number of hierarchical levels (company directory is not available for OmniPCX Office/4200). abbreviated/speed dialling numbers. attendants. etc. new task forces. people. ORGANIZATION MAP This graphical view of the financial organization includes local levels. Alcatel-Lucent . the network manager and any authorized users can create. But the organization map can also be updated from the company directory regarding people or customized by the network manager. the reports generated today from last year will still indicate the former name. This organizational tree is automatically updated from the OmniPCX regarding cost centers.2. etc.. sets. modify.2. acquisitions. If the user name of the extension changed on January 1. It makes it easy to find an object within the company. The network manager can define a retrospective validity date. and the reports on this year will have the current name. users. etc. All the objects of the organization map are shown in a table format (levels and extensions): Example of organization map: 8.8. cost centers. trunks groups. In the OmniVista 4760 configuration. A history of the organization map is maintained to assign costs to the right objects. Updating the organization map Changes occur in the company organization: moves. 45/72 .
managed on a single server. NETWORKING AND MULTI-CARRIER SERVICES The following illustration presents the different networking services provided by OmniPCX Enterprise: 1: Private link with ARS features (including forced on net. the User can create. The administrator can create. These companies can share the same PBX.3. Alcatel-Lucent . delete. ACCOUNTING DOMAINS MANAGEMENT The accounting domains management provides separate billing for each company or entity. Domains are created manually. corresponding to a domain. The accounting manager creates domains. but in the generated reports.4. He can also automatically generate and periodically send by email the reports to the company's accounting users. different branches are created.8. ABC/VPN) 8. delete reports and report definitions. or be distributed over several sites. He can create customized report definitions for a company. 46/72 . modify.) 2: Access to a carrier through dedicated links (direct access) 3: Access to a carrier through the public network (indirect access) B Inter-city carrier 3 International Public carrier 2 VPN 4 1 A 4: Access to a Virtual Private Network (ISVPN. including one or more branches. there is no limit in the number of accounting domains. In the organization map. It means that the user has access to a limited section of the organization map : In the example below. Depending on his access level. An access level is assigned to each user of the accounting application. corresponding to the different companies or departments to manage.8AL020040032DEARA-Ed1 All rights reserved © 2009. etc. The administrator of the accounting system can see the whole Organization map with all the companies. and modify all the reports definitions and reports for all the companies. the domain management could be defined as follows: • User X is limited to Company A • User Y is limited to Company B • User Z is limited to departments F and G A B C D E F G The information contained in the reports generated by User Y affects only Company B. breakout. only information from the user’s domain will appear.
carriers. etc. the duration. If they are deleted. is to automatically archive the oldest CDRs to keep only the most recent information (e. they can be deleted from the local disk. Cumulative counters Cumulative counters are automatically calculated by the OmniVista 4760 after CDRs are loaded. There are counters on duration. and to store only this significant information in order to save space. However. what about the CDRs containing the detailed information on each call? If they remain on the hard disk. month-by-month and year-by-year.6.000 users generate 200. day-by-day.g. An additional field in the CDR (GMT difference between system and trunk time) allows billing calculation according to trunk local time. CUMULATIVE COUNTERS AND ARCHIVE/RESTORE For large networks.8AL020040032DEARA-Ed1 All rights reserved © 2009.6. departments. for each object in the organization map: sets. Cumulative counters are automatically created. the amount of accounting data to be managed can become quite large in a short time. for medium and large networks.8.000 users? And what about database saturation. in this example. These two features are included in OmniVista 4760 accounting.0 supports the OmniPCX Enterprise Multi-Time zones feature (available as of OmniPCX Enterprise R9. Cumulative counters are used in predefined reports to allow quick generation of reports over long periods (e. Multi-Time zones provides cost calculation according to local time zone. not applied in Performance and VoIP Performance. etc.g. New reports can be generated on these CDRs. the number of calls for each object in the organisation map: People. The first strategy is to extract the most important information from the CDRs. 12 months).. to store this important information and access it quickly. for a better control over telecom costs. Archiving the oldest CDRs frees space on the system disk. For accounting.000 CDRs a day (each user making five outgoing calls and receiving five calls).0). which increase performance for large networks and/or high traffic. on average. Customized reports may also be generated using cumulative counters information. As soon as the CDRs are safely stored on an external device. See the list of predefined reports based on cumulative counters in the section Predefined report definitions. etc. directions. 8. the most important information is the cost. For accounting. three last months). cost center. two different strategies have been implemented in the OmniVista 4760. what about the detailed information that may be useful (e.g. for a long period. cost centers. and to store information for several years. This cost calculation is applied for external calls only. For example. resulting in better performance. which means four million CDRs a month. trunks. which is supplemental to the cumulative counters. while detailed reports can still be generated by restoring information from the archived CDRs. a Wizard helps to generate a customized total report for each set daily: CDRs' Archive/Restore 47/72 . 20. costs and number of calls. MULTI-TIME ZONES ACCOUNTING OmniVista 4760 as of 5. 8..5. in case of a claim)? The second strategy. Managing so many CDRs may have some impact on system performance: which amount of time does it take to generate a report on a 12 months period with 20. while deleting CDRs. with 48 million CDRs plus the reports stored in it? To prevent a decrease in performance and database saturation. 48 million CDRs a year. no space is saved.1. trunks. Alcatel-Lucent . A past period can be restored by time range for claims and access to more detailed information. for faster report generation for total reports..
weekly or monthly costs.Archive may be automatic or manual when selecting a period. The CDRs can be stored on a selected disk which can be a local or an external one. departments. costs centers. emailed) even if no CDRs were generated during the period.01) for rooms of type A.74 Euro (approximately $0. costs depending on the type of set.g. Due to the automatic synchronisation between the OmniVista 4760 and OmniPCX Enterprise. monthly synthesis.5 or later).00 Euro (approximately $2. additional cost for the voice mail usage. the administrator can generate a billing report including the invoiced cost (carrier's call cost + additional fees if required) plus cost of the leased set (depending on the type of set). for a 4038 = 2. detailed report by cost center. there are six new predefined subscription reports: annual synthesis. The OmniVista 4760 automatically manages the assignment of telephone equipment fixed costs. e-mail them. for a 4074 set (DECT) = 2. the use of voice mail. the administrator can create reports including the carriers' fixed costs (e. Example 1: Because of this new feature. Alcatel-Lucent . Archive begins automatically after one month of CDR loading. etc. There is no need for the administrator to know which type of set the user has. To assign costs easily. In addition. Subscriptions allow telephonic cost assignment.68). files are sorted by node and by date. Example: "Students profiles A".g. etc. Subscription reports From OmniVista 4760 R2. as soon as there is a change (e.1 and above. etc. with no increase in the TCO. trunks. monthly subscription cost.99 USD).00 Euros (approximately $2. the DDI/DID. or a DDI/DID. 8. the assignment of a mailbox or a 4068 instead of a DECT). DDI/DID and automatically generate. export them. Example 2: For leased sets or offices. 48/72 . it means that a subscription report can be generated (and exported. monthly costs: • For sets: for an analog phone = 0. Subscriptions allow cost assignment. Example 2: Weekly report "Costs by directory entry" including fixed costs plus invoiced costs. and detailed invoice. 8. The reports can include fixed costs + telephone costs.30 Euros (approximately $3.08) • For voice mail (4035 type): 1. monthly subscriptions) + call costs.74) • For DDI/DID: 2. This feature is only available for OmniPCX Enterprise. OmniVista 4760 recognizes it and automatically changes the cost from then on. the administrator creates cost profiles (similar to invoiced costs) that are stored and applied to various objects of the organisation map: sets. from 01/01/2004 to 12/31/2004.7. SUBSCRIPTIONS The administrator can create customized reports including fixed costs: Carriers fixed costs. monthly synthesis by cost center. Example 1: Carrier monthly total report with subscriptions + call costs.68) • Various (not automatically managed by OmniVista 4760): 100 Euros (approximately $134.30 Euro (approximately $1.1... companies. even if the user’s set was not used during a particular period. These costs can be daily. or if the user has voice mail or not.8AL020040032DEARA-Ed1 All rights reserved © 2009. or if the set has been changed. customized reports including fixed costs or fixed costs plus invoiced costs in the same report can be created. Archived files are restored manually.7. Archive/restore can be between different OmniVista 4760 versions (release 1.
or the daily cost exceeds 100 Euros (approximately $134.8. or a variation of this data Performance (1): Duration of exceeding R1 threshold.000 Euros (approximately $13. a cost center. Example of a “Cost control” profile that can be applied to an item in the organization map (a set. VoIP Performance and DISA are not available for OmniPCX Office . These thresholds can apply to different call types: Incoming. or an alarm is generated. outgoing. outgoing private calls. CALL MONITORING (TRACKING) 8. is an accounting option. In the example. etc. an email is sent to the user Jeanne Doe: (1) Thresholds on Performance. Alcatel-Lucent . the administrator can see that the monthly costs of the outgoing calls exceed the threshold (in addition to a notification by email): 49/72 .8AL020040032DEARA-Ed1 All rights reserved © 2009. cost and call duration. also referred to as monitoring. In the tracking status.): when the monthly telephone cost exceeds 10.. DISA (direct incoming system access) calls (1) and subscription. Tracking status Tracking status.01).8. The user can create profiles to set up thresholds for: • • • Accounting: number.399. rate of abandon on called numbers and on attendant groups Voice over IP Performance (1): VoIP sent/received volume and out of range records (tickets). only accounting information is displayed: the thresholds are displayed as red arrows. When the cumulative counters exceed these thresholds for the period and the object.40 USD). a department. a trunk. It provides a display and a notification by email or via an alarm when a threshold is exceeded.Performance and VoIP Performance are only available if the corresponding licenses are implemented in the OmniPCX Enterprise. an email is sent to one or more addresses. etc.8.1.
Predefined tracking reports There are 3 predefined tracking reports in OmniVista 4760 R2. Alcatel-Lucent .8. monitoring reports show the value above this threshold.2. When the cumulative counters exceed these thresholds for the period and the object.8AL020040032DEARA-Ed1 All rights reserved © 2009. Tracking status thresholds are used (see previous paragraph).8. 50/72 . Additional tracking reports can be created through customized reports. Tracking reports Tracking reports help to control peaks of traffic and cost.1 and above: • Phone monitoring: daily duration of the calls exceeding the threshold for a phone • Group of attendants monitoring: abandoned call rate for attendant groups • Trunk group monitoring: traffic on trunks exceeding R1 threshold These last two reports are only available for OmniPCX Enterprise.
company.Directory entry (1) . telephone costs control panel. subscription. These report definitions meet most needs: controlling and assigning costs. PREDEFINED ACCOUNTING REPORT DEFINITIONS OmniVista 4760 comes with a set of ready to use report definitions: total reports. etc. room) (1) Group of users belonging to the same Department in the Company Directory Extension Cost center Level of the organization map (department. cumulative reports. international calls).g. group..) PIN (Private Identification Number) (1) Project code Direction (local. etc.) Comparison carrier Direct carrier Indirect carrier (1) Example of total report: (1) not available for OmniPCX Office • Detailed report definitions Provides information about each call for each: . traffic volume analysis. Alcatel-Lucent . analyzing service quality.9. monitoring and DISA reports. The following predefined report definitions are delivered within the application: • Total and cumulative report definitions Produces telephone costs reports and allows cost assignment within the organization. country. detailed reports.Group of users belonging to the same Department in the Company Directory (1) 51/72 . usage monitoring (e. re-billing. hit lists. classified by: Directory entry (person.8AL020040032DEARA-Ed1 All rights reserved © 2009.8. national.
- Extension Extension with extended user name (Cf 4. by set.2 . Alcatel-Lucent . Answered/Non answered calls per user groups (1) Incoming/Outgoing calls per user groups (1) (1) not available for OmniPCX Office 52/72 . etc.8AL020040032DEARA-Ed1 All rights reserved © 2009.User Configuration) (1) PIN (Private Identification Number) (1) Project code Example of detailed report: Example of detailed report with user name in extended format: • Traffic analysis report definitions Allows measurement of the traffic for both outgoing and incoming calls: Trunk group is the total duration and number of outgoing and incoming calls by trunk groups Abbreviated (speed dialing) numbers is the hit list of the most frequently called abbreviated numbers And provides information about calls exceeding a threshold: Duration threshold provides the detail of the call duration (called number.).1.4. which exceeded the threshold. for outgoing calls. Cost threshold is the same report with a cost threshold.
8AL020040032DEARA-Ed1 All rights reserved © 2009.Examples of traffic analysis reports: 53/72 . Alcatel-Lucent .
Alcatel-Lucent . most costly directions etc. duration by set - Cost. (N: user defined.Cost by directory entry (1) . 10 by default) .8AL020040032DEARA-Ed1 All rights reserved © 2009.Cost by user groups (1) . duration by cost center Number of called numbers Cost by directions Example of Hit list: 54/72 .Hit lists Gives the top N most costly extensions.Cost.
and monthly DISA use.10.7. CUSTOMIZED ACCOUNTING REPORT DEFINITIONS Customized accounting report definitions can be newly created or from existing report definitions in order to fulfill specific needs or adapt the presentation. • 8. This allows specification of the information to be presented.6.8AL020040032DEARA-Ed1 All rights reserved © 2009. detailed in the paragraph 7. Alcatel-Lucent .2. the headers and other data (see section Reporter). the sort and selection criteria. daily. Monitoring report definitions There are three predefined report definitions on monitoring. (1) not available for OmniPCX Office 55/72 . monthly synthesis of the calls. • DISA report definitions There are four predefined report definitions for DISA use (1): Hourly.1.Subscription report definitions There are four predefined report definitions on subscription. detailed in section 7.
attendant groups. save telecommunications costs. DECT.9. Alcatel-Lucent . and allow them to monitor the quality of telephone service. see the White paper: Accounting specific features for OmniPCX Office and Alcatel-Lucent 4200. there is traffic analysis information available in the accounting application. • From the 30mn counters provided by the OmniPCX Enterprise.8AL020040032DEARA-Ed1 All rights reserved © 2009. ensure the quality of the network. For more details on the specific accounting features for OmniPCX Office and Alcatel-Lucent 4200. 56/72 . OmniVista 4760 allows network managers to schedule reports and then receive them by automated email. PERFORMANCE AND TRAFFIC ANALYSIS As your organization grows. Two methods are used to limit the amount of data to be stored in the database: • Filters can be configured to limit the import of counters on defined entities. your communication system needs to be permanently monitored: • • • • • Is your IT infrastructure able to support growing VoIP traffic? Is your on-site infrastructure (DECT/PWT) well designed? Does your installation have enough bandwidth to handle the overall traffic to carrier networks? Is VoIP call quality acceptable? Do your attendants answer calls fast enough? Network managers expect their NMS to allow them to optimize the capacity. attendants.1. APPLICATION PRINCIPLES The Performance application and IP Performance option are related to OmniPCX 4400 and Enterprise. IP). as well as access them from anywhere on the intranet. Here are some examples of information provided by Performance: • Measurement of response time • Measurement of the VoIP traffic on the data network • Statistics on the quality of VoIP calls • Statistics on the line-occupancy ratio for incoming calls • Reports on attendant and user traffic • Occupancy rates of the different internal and external links • Average time spent waiting for an attendant • Base station traffic analysis for capacity control of cells This information is provided through predefined or customized reports. The reports are based on the information contained in the OmniPCX Enterprise traffic observation counters. They are retrieved from the OmniPCX Enterprise by file transfer (FTP) and stored in the OmniVista 4760 database. For OmniPCX Office and Alcatel-Lucent 4200. Various periods of storage for these counters are configured by default. 9. support a wireless DECT/PWT infrastructure. month and year. The counters files are generated every 30mn every day using the values of the counters for the different entities (trunk groups. the OmniVista 4760 generates total counters each day. and on the CDRs generated by the OmniPCX Enterprise for each call.
day. Examples of predefined performance report definitions: • • • • Traffic for trunk groups. e. month. redesign. The network manager can view the report results in a table and graphical layout. an object of the node. Alcatel-Lucent . for: • Trunk groups • Attendants • Attendant groups • Called extensions • Stations • DECT/PWT Dynamic filters in those report definitions allow the network manager to generate a report for a specified period.8AL020040032DEARA-Ed1 All rights reserved © 2009.. The manager can customize and save performance report definitions. hit list Incoming calls processing for the attendant groups Distribution of calls for one attendant (incoming/outgoing) Called extension average waiting time Example: Incoming calls processing for the different attendant groups 57/72 . or include it in an external billing report.2.g.9. The network manager can also automatically schedule the generation of a report. create each month a report on the average waiting time for an attendant group. a node in the network. PERFORMANCE PREDEFINED REPORT DEFINITIONS A set of predefined report definitions is provided per half hour. The network manager can also export the OmniVista 4760 reports to a standard spreadsheet like Excel in order to archive. hour.
Example of hourly report: activity rate of the attendants Example of hit list: 10 first stations sorted by call duration.8AL020040032DEARA-Ed1 All rights reserved © 2009. Alcatel-Lucent . incoming and outgoing 58/72 .
This volume is calculated by OmniVista 4760.0 and above. adjustment of the switches/routers before a problem occurs. framing and compression algorithm. • From OmniPCX Enterprise 6.1 and above. • • Voice over IP volume tracking allows a proactive management of VoIP traffic and fine-tuning of the network capacity. because of too much delay or loss of the packets. Alcatel-Lucent . Monitoring the quality of VoIP calls allows anticipation of decreases in the quality of service and consequently. when it did not receive anything from the network. The same VoIP reports as OmniPCX Enterprise are available. VoIP reports The VoIP reports are generated through the OmniVista 4760 Reporter application: all types of detailed and summary reports.9.0 and above. Its long term trend reporting capability helps the administrator with IT infrastructure provisioning. 4010 IP and IP Softphones 4980. it is the round trip delay (in milliseconds) to send a packet. and detailed reports on communication. for the customers equipped with the IP encryption solution Server and Media Security Modules (SSM/MSM). Depending on this %.3. • • • 9. predefined and customized reports are available. GA/GD for MG. and an easy VoIP integration within a customer's data network. VoIP Performance is an option of the Performance application of OmniVista 4760. IP domains. hit lists. PLC (Packet Lost Concealment) is a way to do that. • Traffic analysis reports gives information about volume of sent. There are two parameters related to BFI: BFI burst (or BFI concentration) is the % of BFI during 10s of voice communication. • Quality of transmission gives information on the parameters that may decrease the quality of the voice communication: - Roundtrip delay: In OmniPCX Enterprise CDRs. These statistics provide information on the encryption ratio for equipments. and includes the voice and SID (silence identification) packets.3. excluding IP Plugware 4098RE/FRE) and VoIP equipment (INT-IP for 4400 racks. and sent to the call server at the end of the call. IP voice mails 4645). and lost packets. From OmniPCX Enterprise 7. From OmniPCX Enterprise 6. BFI rate: it is the number of BFI/number of packets during the communication. Four new predefined VoIP reports on encryption are included in OmniVista 4760 VoIP Performance from R4. VOICE OVER IP PERFORMANCE The OmniVista 4760 from R3. BFI (Bad Frame Interpolation): It is an extrapolation packet sent by the DSP. From OmniVista 4760 4.0 and above.8AL020040032DEARA-Ed1 All rights reserved © 2009.0 and above. for a better follow-up of the VoIP traffic and quality. VoIP Performance reports are divided into two parts: Traffic analysis and quality of transmission (out-ofrange). received. information encrypted/not encrypted is available in the VoIP CDRs. VoIP CDRs from 8 series are supported. encrypted or not. a counter is incremented. There are two CDRs per IP segment.0 and above.0 and above tracks voice over IP calls. VoIP CDRs are created by IP phones (e-Reflexes terminals 4035 IP. VoIP Performance is available for OmniPCX Office from 5.1. 4020 IP. - - 59/72 .
Hit list on Erlangs 13. The VoIP reports can be generated: • By IP domains. Daily report on volume 9. Alcatel-Lucent . it is out-of-range. sender/receiver IP address: 14. Summary report 2. Summary report with encryption rate for the OmniPCX Enterprise with (SSM/MSM) modules 19. Half hour report on out-of-range tickets 21. Summary report 5. sender IP address. When the roundtrip delay exceeds 150 ms in a CDR. Monthly report on volume 10. Summary report with encryption rate for the OmniPCX Enterprise with (SSM/MSM) modules 6.0 and above. equipment type and number: 4. the threshold for the roundtrip delay is 150ms. Half hour report on volume 8. IP Phones. Half hour report on duration 11. Half hour report on out-of-range tickets distribution 22. Detailed report Quality of the calls on equipment: Predefined reports with filters on date/time. Summary report with encryption rate for the OmniPCX Enterprise with (SSM/MSM) modules 16. sender/receiver IP address: 1. day or month) are not available for these type of reports because they are based on pre-calculated counters. By OmniPCX Enterprise equipment: node. Hit list of out-of-range tickets 60/72 . Summary report with encryption rate for the OmniPCX Enterprise with (SSM/MSM) modules 3. a threshold is set up for each parameter. Half hour report on Erlangs 12. • A filter can define the time frame to be applied when generating the report. Daily report on out-of-range tickets distribution 24. For example. The analysis of the out-of-range CDRs provides a global follow-up of the VoIP quality. equipment type and number: 17. GD/GA and INT-IP boards. Summary report 15. There are 26 VoIP predefined reports: Traffic analysis on IP addresses: Predefined reports with filters on date/time. Monthly report on out-of-range tickets 25. Daily report on out-of-range tickets 23. sender IP address.8AL020040032DEARA-Ed1 All rights reserved © 2009. when one or more values exceed these thresholds in a VoIP CDR. Monthly report on out-of-range tickets distribution 26. Hit list on volumes Quality of the calls over IP addresses: Predefined reports with filters on date/time. Detailed report Traffic analysis on equipment: Predefined reports with filters on date/time. Periodic reports (by half hour. Detailed report 20. this CDR is “out-of-range”. PCX.In OmniVista 4760 from R3. Detailed report 7. between two IP addresses or range of addresses. Summary report 18. PCX. PCX. PCX.
summary report: Traffic analysis on IP addresses. Alcatel-Lucent .8AL020040032DEARA-Ed1 All rights reserved © 2009. summary report with encryption rate: 61/72 .Examples of Voice over IP Performance predefined report: Traffic analysis on IP equipment.
Traffic analysis on IP addresses. detailed report: Traffic analysis on equipment.8AL020040032DEARA-Ed1 All rights reserved © 2009. daily volume: 62/72 . Alcatel-Lucent .
63/72 . with their own layout. Alcatel-Lucent . the administrators can customize their own reports. for traffic analysis or out-of-range reports on specific equipment or IP addresses. and evolution of the quality of the calls on equipment during a year: To supplement these predefined reports. synthesis: Hit list of the equipment that generated most out-of-range CDRs.8AL020040032DEARA-Ed1 All rights reserved © 2009.Quality of the calls between two IP segments.
64/72 .g. analyzing service quality. for example. for a specific node in the network. Customized report definitions can be made from predefined ones (e. Alcatel-Lucent . titles of each column.). telephone costs control panel. and then exported to different formats: Excel. 10. etc. This customization can be performed through OmniVista 4760 Query and Design tools. PREDEFINED REPORT DEFINITIONS OmniVista 4760 comes with a set of ready to use report definitions.2. etc. filtering and sorting criteria. The Designer is a powerful tool to customize predefined report definitions using the company's logo and fonts.). operations (total. CUSTOMIZED REPORT DEFINITIONS Customized report definitions can be newly created or created from existing report definitions in order to fulfill specific needs or to adapt the presentation. Predefined report definitions (e.8AL020040032DEARA-Ed1 All rights reserved © 2009. etc. REPORTER TOOL The Reporter application includes powerful tools to create. Example of template created using the Designer: In the same way. detailed report per extension for the Commercial Department on calls > $100) or newly created. txt. The report generation.g. average. including non-changing information. Performance and Alarms applications. See Accounting. PDF.10. or sent by e-mail. usage monitoring. re-billing. table size. Performance and Alarms sections for the list of predefined reports. Reports can be generated using report definitions. such as headers and footers. headers and other data. 10. modify and delete reports and report definitions. The Designer tool is used to create customized templates. Accounting: Detailed report per extension) are delivered within the OmniVista 4760. HTML. the Query tool allows definition of dynamic information to be displayed. These report definitions meet most needs: controlling and assigning costs. export and notification by mail can be scheduled automatically by OmniVista 4760.. etc. Dynamic filters can be defined in a report definition to limit the scope when generating reports (for a specific period. fonts and font sizes. This allows specification of the information to be presented: the sort and selection criteria. The Reporter is used for the Accounting. page breaks.1. background colours.
Several graphs may be displayed in the same report. The exported report graphically matches the one that appears on the screen. without the vertical navigation tree and the graphs. 3-D style. GRAPHICAL REPORTS In addition to the table format. etc. such as a pie chart. without the vertical navigation tree. 65/72 . EXPORT FORMAT Reports may be exported to the following file formats: • TXT: The exported report is displayed as a table in a text file. Alcatel-Lucent . 10. are saved separately as PNG files.Example of report definition with Cost Center costs created by using the Query tool: 10. • XLS: The report is exported to an Excel file.3. The exported report may be viewed using any standard PDF viewer. • PDF: The report is exported to a PDF file. axis name.4. The exported report graphically matches the one that appears on the screen. without the vertical navigation tree. The exported report may be viewed using Excel. Graphical items. Formulas and charts do not appear.8AL020040032DEARA-Ed1 All rights reserved © 2009. matching the one that appears on the screen. The exported report may be viewed using any standard HTML browser. The data are inserted in a table in an Excel spreadsheet. Customization of the title. • HTML: The report is exported to an HTML file. the reporting application can display graphs like bar charts and pie charts. created using the Designer.
8AL020040032DEARA-Ed1 All rights reserved © 2009. Service Pilot. 12. It pre-empts network and application problems before users are affected. Alcatel-Lucent . Capacity planners can also use VitalNet to proactively predict and prioritize which key network resources require upgrades to preempt problems before applications are impacted. By analyzing utilization.0 VoIP performance for the IP Telephony Performance modules of registered partners like IBM. By collecting granular statistics from SNMP-manageable devices. VitalNet is a valuable tool for network engineers and operations staff. and maximizes network uptime by efficiently tracking problems to their source. The modules include VitalNet. The Ticket Collector allows the export of Alcatel-Lucent OmniPCX Office. 4400/Enterprise and 4200 CDRs to various files. in particular. the administrators can now adjust detailed MOS calculation parameters to provide more 66/72 .2 release.0 Call Server. Its breadth of functionality. VitalNet has incorporated VoIP support for the Alcatel-Lucent VoIP environments. VoIP Ticket Collector provides information on the OmniPCX Enterprise from 6. stored in a local or external directory in the PBXs’ format. WAN circuits and PVCs. HP. VitalApps and VitalART. the VoIP Agent capability was enhanced to register with OmniPCX Enterprise as of 9. TICKET COLLECTOR OmniVista 4760 provides an interface “Ticket collector” to export the OmniPCX Accounting CDRs for an external application (billing application. performance. etc.). call attempts. As part of the VitalSuite R10. call minutes. 12. and service usage and impact – position VitalSuite well to provide a highly competitive approach to managing production-level VoIP environments. INTEGRATION INTO STANDARD MANAGEMENT PLATFORMS Standard management platforms provides solution to manage multi-vendor heterogeneous IP networks. The integration of the OmniPCX and OmniVista solutions with leading standard Network Management Platforms provides a solution to manage a Voice and Data converged Enterprise Network. to provide enhanced VoIP simulation for more realistic VoIP QoS monitoring. VitalSuite is a richly functional performance management solution for production-level enterprise applications and IP telephony services.1.VitalNet collects call data records from the OmniPCX Enterprise as of 8. multi-technology platform designed to support users throughout the network management organization. availability. The license “Ticket Collector” is the same. services. The VoIP CDR Ticket Collector feature is the same as the Ticket Collector. VitalNet can validate service levels to ensure appropriately sized LAN. in terms of availability.1. Flexible reporting capabilities are designed to support the needs of technical staff and IT management as well as business executives – who recognize the company’s bottom line depends on overall enterprise network performance.11. successful versus failed calls. etc. CA. The Ticket Collector SDK and documentation are available for the registered partners on the Alcatel-Lucent Application Partner Program. In addition.2 and OmniPCX Office from 5. etc. and error statistics. network and application-based business processes at both the enterprise and service provider levels. VoIP CDRs are collected.0 to provide a broad range of call statistics including MOS. except that instead/in addition to Accounting CDRs. its ability to address VoIP requirements across both the network and application. INTEGRATION IN VITALSUITE® PERFORMANCE MANAGEMENT The Alcatel-Lucent VitalSuite® Performance Management software portfolio is a family of modular software components that centrally manages performance and predicts behavior of multi-vendor IT and Internet telephony infrastructure resources. Ticket Collector license is orderable through OmniVista 4760 application in Actis. VitalNet is a multi-vendor. Performance management software for the enterprise as of 10.
OmniVista 4760 SNMP Proxy OmniVista 4760 SNMP proxy converts OmniPCX alarms in SNMP traps. They are updated according to their status (icon color changing). IP Topology was also added to improve root cause analysis of performance related issues on the network.2. Alcatel-Lucent . A direct access to OmniVista 4760 can provide in-depth alarm analysis and configuration of an AlcatelLucent network element.alcatel-lucent.accurate MOS measurement. 12. Smart Plug-in for IP Telephony (IPTSPI) for Alcatel-Lucent OmniPCX Enterprise • IBM Tivoli with Netcool • CA with Spectrum • Service Pilot Main benefits: • Customer use a standard network management platform with customization using standard NM platform capabilities.2.0 is integrated (depending on the Partner).applicationpartner.2). Alcatel-Lucent network management partners are : • HP Software : Network Node Manager as of release 7. Network and Applications that support the contact center.53. and displayed on topology views. This unique capability is an industry first. • More information can be found in the Alcatel-Lucent Application Partner Guide or on the web site www. • Monitoring of the global network is provided through an overview of the network. OmniPCX Enterprise and OmniVista 4760 can be discovered in respect of Alcatel-Lucent equipments organization. where they are displayed in the associated event manager. ISDN/PSTN Proxy SNMP Hypervisor OmniVista 4760 SNMP 67/72 .2 introduced feature for monitoring Genesys contact centers. 12.1. VitalSuite R10.8AL020040032DEARA-Ed1 All rights reserved © 2009. OmniPCX 4400 < 4.com. Available through Alcatel-Lucent Professional Services only. INTEGRATION WITH LEADING NETWORK MANAGEMENT SOLUTIONS Management of converged platforms can be integrated with enterprise global network management platforms using mainly standard protocol SNMP. It provides a single Services view for Genesys Servers. It provides full integration with enterprise global management platforms for a remote PCX (via ISDN/PSTN) or a PCX with no SNMP trap sending (OmniPCX Office. OmniVista 4760 and OmniPCX Enterprise SNMP traps are sent to the standard platform. OmniPCX Enterprise private MIBs as of 8.
Management web services OmniVista 4760 MCS Edition includes the XML web services licenses “Management”. OMNIVISTA 4760 MCS EDITION VALUE PROPOSITION A key component of the Managed Communication Services is the OmniVista 4760 MCS Edition offer. avoid commoditization and margin erosion. • Subscribers creation. modification or deletion with profiles.2. it means that they are out-tasking or outsourcing more of their management and operations. 13. flexibility in operations • Committed SLAs (Service Level Agreements) To better fit to customer needs Alcatel-Lucent is now providing a new approach based on a user needs served by a service. • OmniPCX phone book consultation with filtering.3. performance & accounting reports. the service provider can increase customer loyalty.8AL020040032DEARA-Ed1 All rights reserved © 2009. 13. OMNIVISTA 4760 MCS EDITION OFFER OmniVista 4760 MCS Edition includes: • The OmniVista 4760 management platform with a specific license adapted for the management of the OmniPCX installed base in an outsourced service environment. 68/72 . so that the service provider can remotely manage and operate the customers’ equipment. backups. and that can evolve. The XML My Management web service provides: • Information on the OmniPCX. new markets have opened up for out-tasking and outsourcing of a range of Information and Communication Technology (ICT) services.) with two key benefits: • Increase recurring services revenue with an enlarged portfolio of remote services which are highly automated – such as alarm monitoring & resolution. so that tasks are performed remotely instead of sending technicians on-site.1. When a customer buys such services from the Service Provider. More generally. The first step is to implement a Network Operation Center (NOC) with the 4760 MCS Edition. ALCATEL-LUCENT OMNIVISTA 4760 MCS EDITION 13. MANAGED COMMUNICATION SERVICES NEW APPROACH Driven by low cost and high bandwidth connectivity. they have less staff in-house.1. upgrades. asset management. Thus. to drive and serve users needs. changes). Through web services standard protocols. All of Alcatel-Lucent products can be sold to customers in managed or hosted mode. Alcatel-Lucent . Carriers. etc. More and more focused on their core business activities. By building on this relationship.13. 13. • Reduced cost of operations by centralizing management and visibility of the customers’ equipment with the Remote Service Center. • A set of open interfaces to activate remotely user management services: Management web services.3. and rely more on the service provider expertise and services. In fact in some cases the customer doesn’t want to buy the equipment with some features on it but a level of service that will respond to customer needs. user MAC (moves. adds. multi-national companies are looking for: • Investment in strategic assets only • Single Point of Contact (SPOC) responsible for their solution worldwide • Decrease contract management complexity • Predictable costs. etc. the Alcatel-Lucent XML web services open interfaces help to design applications for OmniPCX. which provides the Service Providers (Alcatel-Lucent Business Partners.
Reports distribution to customers lists This feature available as for OmniVista 4760 4. … • Contact: Name. performance analysis. accounting reporting for RSC customers. tailored with the customers name/address. with the options print.13. The new feature “Distribution to customers lists” applies to these RSC reports.2. send by email. etc. Excel. It allows to schedule the generation of a report for a customers list.3. • Accounting and Monitoring. or sent by email to the customers list. XLS. HTML). To manage these lists. telephone number. • Preferences concerning the reports format: PDF. and VoIP Performance. When it is filled in. it is displayed in the report’s header. The RSC license is needed. OmniVista 4760 with RSC license The OmniVista 4760 with the specific license “RSC” (Remote Service Center) includes the following applications: • Configuration.0 provides automatic reports distribution to customers lists. TXT. • Performance (for OmniPCX Enterprise). customers “silver”. The new RSC customers entries contain information on the customers managed by a Remote Service Center: • Company: Name. The report will be automatically printed. export to a file (TXT. • OmniPCX names RSC customers entries are grouped in customers lists (for example. email.4. These reports have been created or selected because there are relevant for alarms monitoring. Alcatel-Lucent . This feature is available for all the reports.3. 13. When generating a scheduled report. or exported. a new option “Customer schedule list” is proposed. Following additional features are provided with the RSC license: 13. Additional RSC reports With the RSC license. • Operations Audit • Alarm monitoring and Topology.8AL020040032DEARA-Ed1 All rights reserved © 2009. HTML.3. internet address. and RSC customers entries in the company Directory.). • Directory • Security. to save operation time and enhance service business. 18 predefined RSC reports are displayed. customers with contract “gold”. the customer’s preferences for the reports format are also taken into account. When the customer’s name/address is filled in. 10 RSC accounting reports (for OmniPCX Enterprise and OmniPCX Office): • Cost by station (1) • Cost by cost center • Cost by user group • Answered calls (by station) (1) • Non answered calls (by station) (1) • Called numbers • Direction type • Call processing per week • Call processing per day • Call processing per hour • Intra-day trunk group load analysis (1) Extended format for the user name available in the report 69/72 . postal address. a new RSC folder is displayed in the directory. PDF.3. The administrator can create customers lists within this folder.
Alcatel-Lucent .8AL020040032DEARA-Ed1 All rights reserved © 2009.Example: Call processing analysis per day 1 RSC Alarm report for OmniPCX: Alarms detailed by severity and resolution date 5 RSC reports on OmniPCX Enterprise Performance: • Call processing analysis per attendant group • Call processing analysis per week • Call processing analysis per day • Call processing analysis per hour • Intra-day trunk group load analysis 70/72 .
71/72 . It is possible for this offer to link the license to the OmniVista 4760 server MAC address instead of an OmniPCX attachment node.5.3.Example: Intra-day trunk group load analysis 2 RSC reports on OmniPCX Enterprise and Office from 5. form available on the BPWS.8AL020040032DEARA-Ed1 All rights reserved © 2009. Alcatel-Lucent .0 VoIP Performance: • Overview of your enterprise VoIP quality • Overview of your enterprise VoIP quality per equipment. 13. Commercial conditions OmniVista 4760 MCS Edition is orderable in Actis and eBuy. • The OmniVista 4760 MCS Edition should be installed by an OmniVista 4760 ACSE who has followed the “Remote connectivity OmniVista 4760” e-learning course. This offer is only available for Premium Business Partners and Carriers under the following conditions: • A PCS (Premium Customer Support) is needed for this offer.
alcatel-lucent.www. Alcatel-Lucent .com 72/72 .8AL020040032DEARA-Ed1 All rights reserved © 2009.
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