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BALVINDER KUMAR
Address: Village Kait, P.O. - Sabapur, District- Yamuna Nagar, Haryana Mobile: +91 8950325059 Res.: 01732-271016 Email: balvinderkamboj123@yahoo.co.in Seeking challenging assignments in Hospitality Management & Operations in organisation of repute, preferably in Hospitality sector APERCU

A dynamic professional with nearly 9 years of work experience in Operations Management, and Customer Relationship Management in Hospitality industry. Presently associated with Hotel Noor Mahal (Five Star luxury Hotel) karnal as Asst.Mgr F & B.

Proven ability of delivering value-added customer service and achieving customer delight by providing top class services. Good interpersonal skills with the ability to work in a multi cultural environment comprising of different nationalities. ACADEMIC CREDENTIALS

Diploma in Hotel Management Institute of Hotel Management Catering and Nutrition, Panipat (Haryana) Bachelor of Arts(correspondence) Kurukshetra University, Kurukshetra 10+2 HBSE Board, S.D.Senior secondary school, JAGADHRI.

2001

2001

1998

PROFESSIONAL EXPERIENCE

Hotel Noor Mahal ( five Star Luxury Hotel),Karnal Asst. Mgr. F & B. Hotel Cabbana Orchid (five star Ecotel Hotels), Jalandhar

Since April 10

nov `09-mar10

F & B Executive. Hotel Majestic Park Plaza (Sarovar Groups of Hotels), Ludhiana Oct05 nov`09

Sr.Captain

Pulse (resto bar) Rajouri Garden New Delhi Sr.Captain Spice Garden Restaurant & Bar, Hotel Highland,

Mar`05-sep`05 Mar03 - Mar05

Genting Highland Resort, Malaysia Captain

Hotel Madhu*** Yamuna Nagar

Jul01 Jan03

Tr.Captain

Awards

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Spice Garden was awarded the Best Indian Restaurant by Tourism of Malaysia in 20052006.In 2005 we were awarded the Best F&B Service outlet in Genting Highlands and in same year we got token of appreciation by Resorts World Bhd.Genting Highlands Resort.

In 2003, we were awarded the best hospitality and best Indian Food in Genting Highlands by Air India and Indian Airlines.

Key Responsibilities: Managing daily operations of restaurant and maintaining customer satisfaction. Handling the entire banquet operations including queries, hall setup, payment collections, etc. Ensuring delivery of service quality norms by interacting with customers, handle guests requests & resolving complaints.

Executing advanced strategies & procedures in the operating systems to achieve greater customer delight.

TRAININGS UNDERTAKEN Undergone industrial training from Hotel Umed Bhawan Place (A Welcome Group of Hotels) Kota, Rajasthan July 2000. Overview: Got highly professionalized training in all the major department of the hotel. Mainly Restaurant & Bqt. hall set up etc.