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A SERVICE VISIT REPORT ON

HOTEL HARMONY
PREPARED BY: PARTH B. PATEL

ROLL NO

: 87

CLASS GUIDED BY

: S. Y. B. B. A. : SAWAN SIR RUPALA

(ACADEMIC YEAR: - 2008-09)

COLLEGE:R.P.BHALODIA COLLEGE, RAJKOT. SUBMITTED TO:SAURASHTRA UNIVERSITY RAJKOT.

DECLARATION
I undersign PATEL B. PARTH, the student of R.P. Bhalodia College studying in S.Y.B.B.A. hereby declares that this report is my own work and has been carried out under the supervision of Lr.Sawansir Rupala. The work has not been previously submitted to any other university for any examination.

ACKNOWLEDGEMENT
It is really a matter of pleasure for me to prepare this report at the S.Y.B.B.A. level. So it is my duty to thank all those who had helped me directly or indirectly in all possible ways.

I am very much thankful to the manager and receptionist of Hotel Harmony, for being helping in understanding all the details for preparation of this report.

I also thank to my family for helping me every time on my way.

PREFACE

B.B.A. Degree is concerned with the study of business Administration of various activities in India. Industries of all kinds need good trained administrators so this course is offered by Saurashtra University. India is a developing country in the world. Industrial activity plays an important role in economic development of our country, so it is very crucial to study the same. In the B.B.A. course, we have a special subject for practical training of business firm. Training in a firm has indeed been very faithful and very interesting for the student. This training makes is easy to understand the working firm. It was a good experience for me to visit the firm.

INDEX

GENERAL INFORAMTION SERVICE DEPARTMENT

MARKETING DEPARTMNET FINANCE DEPARTMENT PERSONNEL DEPARTMENT FUTURE PLANS SWOT ANALYSIS CONCLUSION SUGGESTION BIBLIOGRAPHY

GENERAL INFORMATION

Introduction History Form of business Size of unit Location Registered office

Introduction
In a Rajkot city, people are crazy for hotels. So many luxurious hotels are there. The Hotel Harmony is one of the most prestigious hotels of the city. It is a three*** hotel of Rajkot. It is a hotel as well as restaurant. I being a citizen of Rajkot like this hotel for its every dish which served with welcome drink. In a Hotel Harmony, prestigious staff and experienced persons are available.

History

The name of the organization is Hotel Harmony and property name is Harmony Pvt. Ltd.

This organization was started in 2002. It is a private limited company. The chairman and MD are Mr. Bhaudip Vala and Ram Mongrani.

FORM OF BUSINESS
Business or industry is divided in three sectors. On the basis of ownership. In ownership there is a part private sector. In private sector there is a joint stock company. They divided in two parts: 1. PUBLIC LIMITED COMPANY 2. PRIVATE LIMITED COMAPNY

The Hotel Harmony is Pvt. Ltd. Company.

SIZE OF UNIT
There are three parts on the basis of size. Small Scale Industry: All the industrial unit whose capital investment on plant and machinery is up to Rs. 3 crores is known as Small Scale Industry.

Medium Scale Industry: All the industrial unit with the capital investment of more than Rs. 3 crores and up to about Rs. 100 crores are classified as Medium Scale Industry. Large Scale Industry: All the industrial unit with the capital investment of more than Rs. 100 crores are known as Large Scale Unit.

The Hotel Harmony is a Medium Scale Unit.

LOCATION
ADDRESS: HOTEL THE HARMONY Opp. Shastri Maidan, Near Limda chowk, Rajkot-360 001. Telephone no: 912812240950 WEB: www.hotelharmonyrajkot.com This location is convenient location for them because in the heart of the city, 2 kms from air-port, 1.5 kms from railway station.

REGISTERED OFFICE
Each and every company has to register its company at the registered office. Hotel The Harmonys registered office is TRADE CENTRE (Sardar Nagar Main Road, Rajkot).

SERVICE DEPARTMENT

INDEX
Introduction Services Equipments Facilities Food quality control Food preparing system

INTRODUCTION
Especially in case of hotel if the food or facilities are not good who are going to have lunch or dinner over there? Obviously no one. The entire reputation of hotel depends on food and service provided by it. So hotels handle the services carefully. Here, in the Harmony service department is also handle carefully.

Equipments

LCD multimedia projector Tripod screen Computer system Internet access Background music system D.J. system DVD,VCD,CD player and VCR TV and Telephone Over head projector Slide projector Laser pointer White board Conference kits

SERVICES

The Hotel Harmony is the hotel and restaurant. So the main products are various dishes of restaurant and various facilities of hotel. The restaurant is internally styled to provide you a thoroughly restful, totally pampered, marvelous ambience with superb hospitality.

PRODUCT MIX

1. Room facility A) Suits:Huge room with king size bed, spacious sitting area dinning table, refrigerator, large screen television with prime satellite channels on revolving top, huge bathroom with round bathtub and shower 24 hours. Hot and cold water and various toiletries shop, shampoo, shaving kit with after shave lotion, shaving foam tooth brush, tooth paste etc. Suitable for family, newly married couple or senior executive. B) Executive deluxe room:King size bad, spacious sitting area, refrigerator, television with prime satellite channels on revolving top, bathroom with tub and shower, 24 hours. Hot and cold water and various toiletries suitable for couple, family and senior executive.
C) Deluxe room:-

Separate two single bed, spacious sitting area, refrigerator television with prime satellite channels on revolving top, bathroom with tub and shower, 24 hours. Hot and cold water and various toiletries suitable for executives.

2. Facilities

Running hot and cold water round the clock Telephone with std dialing and net connectivity Color television with satellite channels Round the clock room services Multi cuisines eating options Laundry and dry cleaning services Foreign currency exchange Safe deposit lockers Communication : fax, e-mail, net chamber Travel desk Car parking area Doctor on call Banquet and conference facilities Large hall 150(auditorium style) Small hall 150(auditorium style)

FOOD QUALITY CONTROL


As the hotel harmony is 3star hotel, it is concerned with quality of its food and services. Its food is of course of best quality and services are also taken care of. The owner of the hotel harmony is very much concerned about the reputation of hotel, so he surely takes care of food and services.

FOOD PREPARING SYSTEM

Hotel the Harmony has well-equipped kitchen with all modern facilities of cooking. It is behind the hotel.

MARKETING DEPARTMENT

INDEX

Introduction General marketing Sales promotion Services Pricing policy Main competitors

INTRODUCTION

Marketing is process of planning and executing the conception pricing promotion and distribution of ideas, goods and services to create exchange that satisfy individual and organizational goals. Generally in small or medium scale unit the function of marketing is carried out by the owners of business or marketing manager.

PHILIP KOTLER defines a market as, An idea for potential exchanges.

GENERAL MARKETING

General marketing in hotel the harmony is done through newspaper, letters, personnel approach, internet etc.

SALES PROMOTION

It is that kind of marketing activity that increases sales volume. Today sales promotion is a necessary and not merely a luxury or a fashion. To facilitate sales promotion of company, some consumer service should be taken care of. Hotel the harmony also takes such care. It gives credit facilities to its regular customer in which a part payment is to be paid in cash and outstanding can be paid within given period time. It depends on situation.

SERVICE

For the purpose of good marketing hotel the harmony offers sales services like 24 hours, room service, safe deposit vaults, doctor on call and free transfer to the destination to make consumer stay comfortable.

PRICING POLICY
Pricing policy means the company adopts its pricing method on it decides the price of its product taking in consideration. Price involves all cost of production and profit margin. Every company is required to decide or adopt

the pricing method. Pricing policy of hotel the harmony is depend on cost of food and other room services cost of maintenance of hotel building and staff. As per as hotel the harmony concerned they are having fixed of rooms.

ROOMS- SINGLE OCCUPANCY-DOUBLE OCCUPANCY Deluxe Executive Deluxe Suite Extra Person 1295 1495 2000 1795 1995 2500 400s

MAIN COMPETITORS

In Rajkot, there are many hotels all area over city. All the hotels of Rajkot are the competitors of the hotel the harmony. All the hotels like their own hotel silver palace, hotel k-rose, hotel galaxy, hotel imperial palace and many more.

FINANCE DEPARTMENT

INDEX
Introduction Financial planning

Organization chart

Capitalization

INTRODUCTION

Finance is life-blood of business. We need finance for establishing running and also for expansion of organization. It is also needed for establishing running and also for the production of goods and services as

well as their distribution. It is available in form of working capital or fixed capital. It can be for short term and long term. Finance is that administration area or set of administrative function in an organization which relate with the arrangement of cash and credit, so that the organization may have the means to carry out its objectives as satisfactorily as possible. Financial management is that specialized function of general management of finance and its effective utilization for the achievement of common goals of organization. It covers functions of acquisition funds as well as its allocation of funds for various uses. Thus, it is viewed as an integral part of overall management.

FINANCIAL PLANNING
Financial planning is done to perform financial activities in order to achieve basic objectives. A business is started with an aim to earn maximum profit and that to with less input. Financial planning is done so that sufficient quantities of funds are used wisely.

No. of employees-200 Total turnover-5 crore Budget-3% of turnover Profit margin-ranging between 25% to 30% of last year Bankers-iod Accounting system-double entry Accounting program me-ids

ORGANISATION CHART
FINANCE MANAGER

A/C STAFF

COMPUTER STAFF

CAPITALISATION
The term capitalization or the valuation of capital includes the capital stock and debenture. Capital is most required thing for any business sufficient quantity should be made available not more or less. Capitalization includes both the ownership and borrowed capital.

FIXED CAPITAL: Land and Building-3.5 crore Plant and Machinery-3 crore Vehicle-12 vehicles Furniture and Fixture-1crore Rate of depreciation-10% depends on nature of assets. WORKING CAPITAL: Cash: 10 lakhs Debtors :2% of turnover

PERSONNEL DEPARTMENT

INDEX Introduction No. of employees

Training and development Wages and salaries Recruitment and selection

Personnel records

INTRODUCTION
In all business concern there is one common element i.e. human resource work force of an organization is one of the most important part inputs of components. It is rightly said that people are single most important assests. Management function is becoming increasing specialized.

Personnel functions are particularly interested in personnel relationship and interaction of employees human relationship.

NO. OF EMPLOYEES
Hotel the Harmony has about 200 employees in its staff. The working hours for them are 8hours then after shift changes. There is no of day in a weekend and employee should work also in festivals.

TRAINING AND DEVELOPMENT


Training is an organized procedure for increasing the knowledge and skill of employees for better performance on current job and prepares them for and interested job.

Development is a relative process. It concerns not only those activities which improve job performance but also which ring growth of personality helps an individual growth towards maturity and actualization of their potential capacity. In hotel Harmony, they train their employees for their service. They train their both old employees and new employees internally and externally. They also train them for any situation, the hotel suffer. i.e. fire-fighting.

WAGES AND SALARY


Wages are payment made to the employees as compensation for organization. Although wages includes salary yet slight difference is there in wages and salary. Wages has directly relationship with production while salary on the other hand is remuneration paid to clerical managerial supervisory staff. The main objective of such wages and salary

administration is to control the cost to establish affairs and equitable remuneration to all. Wages and salary in hotel the Harmony are provided according to Government Act. They give salary on monthly basis.

RECRUITMENT AND SELECTION


Well qualified and skilled work force can enable the company to climb ladders of success. It is the primary duty of personnel department to procure the right person for right job from right source at right cost. In the hotel Harmony, recruitment is done by giving advertisement in news paper and internet. Then HR manager and general manager select them.

PERSONNEL RECORDS
Personnel records mean history of employees. Each and every organization has to maintain a systematic record of its information about personnel regarding their job, recruitment, selection, demotion, transfer, promotion, test-score, periodical appraisal, wages-salary, pensions, P.F., employee services and benefits safety provisions, labour disputes etc.

Hotel the Harmony maintains information about its employees like address proof, past records like previous job, attendance, records, salary master register etc. They maintain all these records by using file system in computer.

FUTURE PLANS

FUTURE PLANS
Future is uncertain. But in business, future plan is must. There is a proverb in the root of business, or even in every field, where there is a will, there is a way because life without will is like a body without soul. Hotel the Harmony has also a aim or future plan to establish more and more hotels in developed cities as Ahmedabad and Vadodara.

SWOT ANALYSIS

SWOT ANALYSIS
Strength:The main strength of the Harmony is unique services provided by them. Its goodwill is also its best strength. They have the loyalty of employees, loyalty of customers and latest technology.

Weakness:The one and only weakness of hotel Harmony is that the local staff do not work in hotel.

Opportunity:The main opportunity every business are festivals. Hotel the Harmony utilizes the opportunities very nicely.

Threats:Hotel the Harmony is basically a restaurant. So, it always has to keep a watch on quality of food and also on other services.

CONCLUSION

CONCLUSION
Situated at the commercial hub are of city, this hotel is one of the best hotel of Rajkot. The quality of food, quality of services provided over here can be kept in the best category. The cooperation of its owners and staff members is incomparable. Hotel the Harmony worth to be given a title of a 3 stars hotel and may be in future it may become a five stars. It has created its own place on hotel business.

SUGGESTION

SUGGESTION
As a student, I am yet too young to give any suggestion to suggestions to such a big unit. They are running hotel the Harmony in the best possible manner. But the only thing catches mind is the structure of building. The hotel has their best facility among every hotels of Rajkot but all these are not visible from outside, so that might be hurdle in attracting the customers.

BIBLIOGRAPHY

BIBLIOGRAPHY
1. Management of Business Organization- Sherleker 2. Marketing Management - Philip Kottler