st 21

Century Library Design

•Kimberly Bolan, Kimberly Bolan & Associates •Pamela VanderPloeg, Kent District Library •Michelle Boisvenue-Fox, Kent District Library •Cathy Hakala-Ausperk,

Cleveland Heights—University Heights Library
All rights reserved Kimberly Bolan & Associates •Marc Ciccarelli, studioTECHNE Architects bolan_kimberly@yahoo.com March 2008

What Customers Want From Their Library

Kimberly Bolan
Librarian, Trainer, Writer, Consultant
Kimberly Bolan & Associates (Indianapolis, IN) Kimberly Bolan & http://indielibrarian.blogspot.com Visit: Associates March 2008 bolan_kimberly@yahoo.com

All rights reserved

This?

What is a This? st century library? 21 This?
This?

GA) & Norwich Millennium Library Norfolk PhotoEngland of Demco Library Interiors courtesy Photo courtesy Demco Library Interiors It’s not about “us”. Branch Library (Atlanta. adaptable spaces Hercules Library New look & feel Libraries built around the customer Martin Luther King. Jr. This it’s about “them” .Libraries as community places This This Contra Costa County (CA) Library Multi-functional.

What are people asking for? .

Comfortable Spaces Princeton (NJ) Public Library Wood County District Library (OH) Carnegie Library of Pittsburgh (PA) Minneapolis (MN) Public Library Homewood Branch Courtesy of Demco Library Courtesy of DesignGroup (OH) Interiors Farmington (NM) Public Library Photo courtesy of Demco Library Interiors .

Meeting Rooms. Group & Quiet Study Westerville (OH) Public Library Courtesy of DesignGroup (OH) Ramsey County (MN) Library Maplewood Library Orange County (FL) Library System Teen Quiet Study Rooms .

Canada . Ottawa.Supported Service Gail Borden (IL) Public Library Orange County (FL) Library System Cleveland Heights – University Heights (OH) Greenboro District Library.

Food Service Cape Central (MO) High School Southfield (MI) Public Library Ohio University – Alden Library – Café BiblioTech Courtesy of Design Group (OH) McMillan (WI) Memorial Library Commons area Westerville (OH) Public Library .

Audelia Road Branch .Multi-functional Children’s Spaces Pre-school – 6th grade Gail Borden (IL) Public Library Dallas (TX) Public Library .

Cerritos (CA) Public Library Southfield (MI) Public Library Westerville (OH) Public Library Courtesy of DesignGroup (OH) Photos by Marcus Tate .

Evanston – White Plains (NY) The Trove (IL) Public Library Public Library .

Robin Hood Foundation – PS 16 Robin Hood Foundation – CS50 .

" -Elly Dawson." "If it works – people will support it. Director Newark (NY) Public Library .Teen Space (7th – 12th grade) Farmington (NM) Public Library Newark (NY) Public Library "If you build it – they will come.

East Brunswick (NJ) Public Library Designed & Executed by Kim Bolan and Demco Library Interiors (DLI) .

Waukesha (WI) Public Library Port Jefferson (NY) Free Library San Jose (CA) Public Library Rose Garden Branch Tekamah (NE) Public Library .

The main branch (with books. Designed by Kim Bolan & Demco Library Interiors (DLI) . programming. homework center.Far Rockaway Teen Library .) is one block away.Queens Library (NY) Computers. 70+ magazine titles. etc.

Retail-oriented merchandising San Jose (CA) Public Library Jacksonville (FL) Public Library Photo courtesy of DesignGroup (OH) Columbus (OH) Metropolitan Library Whetstone Branch Photo courtesy DesignGroup (OH) Skokie (IL) Public Library .

Technology Pikes Peak (CO) Library District Allen County (TX) Library Toledo-Lucas County (OH) Public Library Main Library Courtesy of DesignGroup (OH) .

Spartanburg County Public Libraries (SC) Jacksonville (FL) Public Library Pablo Creek Regional Branch Courtesy: DesignGroup (OH) Orange County (FL) Library System Main Library .

Good way finding Jacksonville (FL) PL South Mandarin Courtesy: DesignGroup (OH) Dallas (TX) Public Library Audelia Road Branch .

Princeton (NJ) Public Library Ramsey County (MN) Library Maplewood Library Dallas (TX) Public Library Audelia Road Branch .

Princeton (NJ) Public Library Ramsey County (MN) Library Maplewood Library Orange County (FL) Library .

Green Facilities Los Angeles (CA) Public Library Lake View Terrace Branch Library North Sarasota (FL) Library Hillsdale Library (Portland. Green Building Council http://www. OR) For more information: U.aspx?CMSPageID=1452& .usgbc.org/DisplayPage.S.

this 18-branch library system comprises branches as small as 2. Ideas. Our branch buildings are owned and operated by the governing municipalities while the operations are run by KDL.000 sq feet. We are the busiest library system in Michigan! All rights reserved Sand Lake Bran ch Kimberly Bolan & Associates bolan_kimberly@yahoo.Kent District Library Information.000 sq feet and as large as 41. Excitement! Located in Kent County. Michigan.com Wyoming Br anch March 2008 .

com March 2008 .Making it Fun …and learning at the same time Grandville Branch Sand Lake Branch Playful. Interactive Environments Focus on Early Literacy Activities All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.Making it Fun …and learning at the same time Alpine Branch Sand Lake Branch • Shelves and bins that a child can reach • New shelving highlights picture books • Don’t forget that you are not just merchandising to kids but also to their parents and caregivers.com March 2008 .

Making it Fun …and learning at the same time After Before Hands on learning activities focusing on strengthening pre-reading skills All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com Krause Memorial Branch March 2008 .

com March 2008 .Making it Fun …and learning at the same time Activities. signage all add to knowledge parents can use to get their child ready for reading. All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

com March 2008 .Making it Cool …so teens will come • Ask them what they want! – Start Teen Advisory Group – Simple Survey – Library blog Plainfield Branch A place of their own All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

com Grandville Branch March 2008 .Making it Cool …so teens will come • Varied seating – Floor – Study – Social • Snacks • Computers All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

Making it Cool …so teens will come Music • Sirius Satelite • Listening Stations Cascade Branch East Grand Rapids Branch All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

Wyoming Branch Englehardt Branch Alpine Branch Comstock Park Branch All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com Krause Branch March 2008 .

Making it Easy to Find …so they can do it themselves Neon Open Signs… …eliminates the need for people to get our of their car to see if you’re open Gaines Township Branch All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

Making it Easy to Find …so they can do it themselves Collection Signs… …help guests find where they need to go at a glance East Grand Rapids Branch Kentwood Branch All rights reserved Cascade Branch March 2008 Kimberly Bolan & Associates bolan_kimberly@yahoo.com .

com March 2008 .Making it Easy to Find …so they can do it themselves Endcap Signs… …are designed both for adaptability and browsability East Grand Rapids Branch Gaines Township Branch All rights reserved Sand Lake Branch Kimberly Bolan & Associates bolan_kimberly@yahoo.

Making it Easy to Find …so they can do it themselves Subject Signs… …direct guests to popular subject areas East Grand Rapids Branch All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

books. lamps and perhaps a view or Kimberly Bolan & Associates fireplace March 2008 All rights reserved bolan_kimberly@yahoo. art.Making it Cozy …so they will come back East Grand Rapids Branch Create library living rooms full of cozy furniture. refreshments.com .

com . Maybe even have a book discussion. chat with friends or neighbors or start a good book. All rights reserved March 2008 bolan_kimberly@yahoo. knitting club or family game Kimberly Bolan & Associates night.Library Living Rooms are… Alpine Branch Library Tyrone Township …A place to meet new people.

All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.Making it Cozy …so they will come back • What makes a library a Third Place? – They must be free and relatively inexpensive to enter and to purchase food and drinks.com Self service coffee March 2008 . – They must be highly accessible – A number of people can be expected to be there on a daily basis – All people should feel welcome.

com March 2008 .Gaines Township Branch ibrary ming Branch L Wyo All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

Making it Cozy …so they will come back Comfortable Chairs A page from a KDL shopping list to give managers ideas for purchase All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

Your customers will notice them!! All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com East Grand Rapids Branch March 2008 .Making it Cozy …so they will come back Wyoming Branch Lighting This is the single best investment with the biggest bang for the buck.

Table top lamps are the least expensive option! All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com Plainfield Branch March 2008 .Making it Cozy …so they will come back Lighting Gaines Township Branch Don’t forget to vary your lighting to enhance your service points.

wpbla.php) March 2008 All rights reserved .com at http://www. • Branches who applied for the grant needed to: – Provide matching funding from a local source – Make a case for the need for such a space in their library – A vision for future facility planning by completing the GASP (Graphics | Ambience | Service | Presentation) planning tool (for more information see the West Palm Beach Public Kimberly Bolan & Associates Library’s presentationbolan_kimberly@yahoo.Making it Cozy …so they will come back • Getting started… – KDL’s Facilities Team set out to transform its branches with these cozy spaces by funding 10 grants.com/gasp.

wallwords.com •http://www.com All rights reserved Comstock Park Branch Library Kimberly Bolan & Associates bolan_kimberly@yahoo.quotethewalls.com March 2008 .writtendecor.com •http://www.Before Wall words add literary ambiance to any wall. Vendors include: •http://www.

com March 2008 . All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo. A fireplace doesn’t hurt either.Kentwood Branch Before Color and artwork add a lot to make a cozy space.

Before Gaines Township Branch All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com Alto Branch March 2008 .

Making it Cozy …so they will come back • A word about displays… – Use gondola-type shelving for easy merchandising – Make sure the displays are attractive • Don’t use the uglies.com new ones so there’s always something fresh March 2008 . moveKimberly Bolan & Associates and put up the old ones bolan_kimberly@yahoo. Clean covers • Have lots of copies so it’s easy for staff to maintain • Rearrange the display so the arrangement always looks full – Move them around All rights reserved • Every few weeks.

com .Cascade Branch East Grand Rapids Branch Displays in high traffic areas encourage browsing. touching and taking!! March 2008 All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

West Elm.com From Pottery Barn March 2008 . Accacia – JcPenneys and local furniture Kimberly Bolan & Associates stores All rights reserved bolan_kimberly@yahoo. • Here’s some that we use… – Target. Trading Spaces and Extreme Home-makeover.Making it Cozy …so they will come back • Re-invent libraries in the age of Pottery Barn. Ikea and Pottery Barn (especially lighting) – Ballard Design.

Provide a shopping list are a thing of the past. • Inspire space with retail trends. Color ensures vanilla libraries • Go shopping. using a shopping list to help define Plainfield Branch expectations.com . rights reserved bolan_kimberly@yahoo. Be sure to evaluate changes and make adjustments as Kimberly Bolan & Associates March 2008 All needed. • Notice compliments on changes from customers. of ideas to help guide decisions.How we do it… • DESIGN principles • Design with the user in mind • Embrace your strategic plan • Shop libraries using peers to give fresh eyes and new ideas.

com March 2008 .Cleveland Heights – University Heights Public Library “Opening Doors. Opening Minds” All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

com March 2008 .Making it about the 21st Century Customer • What the customer wants • • • • • Respect Community Learning Fun Value All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

com March 2008 .Making it about the 21st Century Customer …Respect Signage and Marketing All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

Making it about the 21st Century Customer …Respect Signage and Marketing All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

Making it about the 21st Century Customer …Respect Signage and Marketing All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

Making it about the 21st Century Customer …Respect Signage and Marketing All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

Making it about the 21st Century Customer …Respect Signage and Marketing All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

Making it about the 21st Century Customer …Respect Proactive Reference Service All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

com March 2008 .Making it about the 21st Century Customer …Respect Proactive Reference Service All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

com March 2008 .Making it about the 21st Century Customer …Respect Proactive Reference Service All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

Making it about the 21st Century Customer …Respect Self Service All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

Making it about the 21st Century Customer …Respect Self Service All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

Making it about the 21st Century Customer …Respect Self Service All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

com March 2008 .Making it about the 21st Century Customer …Respect Self Service All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

Making it about the 21st Century Customer …Respect One Stop Shopping All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

com March 2008 .Making it about the 21st Century Customer …Respect One Stop Shopping All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

Making it about the 21st Century Customer …Respect Options All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

com March 2008 .Making it about the 21st Century Customer …Respect Input All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

com March 2008 .Making it about the 21st Century Customer …Community Lifelong Learning All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

com March 2008 .Making it about the 21st Century Customer …Learning Literacy All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.

Making it about the 21st Century Customer

…Learning
Technology

All rights reserved

Kimberly Bolan & Associates bolan_kimberly@yahoo.com

March 2008

Making it about the 21st Century Customer

…Fun
Parties & Fun!

All rights reserved

Kimberly Bolan & Associates bolan_kimberly@yahoo.com

March 2008

Making it about the 21st Century Customer

…Fun
Parties & Fun!

All rights reserved

Kimberly Bolan & Associates bolan_kimberly@yahoo.com

March 2008

Making it about the 21st Century Customer …Fun Parties & Fun! All rights reserved Kimberly Bolan & Associates bolan_kimberly@yahoo.com March 2008 .

Making it about the 21st Century Customer …Value Innovation. Leadership Partnerships Accountability A Bright All rights reserved st 21 Kimberly Bolan & Associates bolan_kimberly@yahoo. Skill.com Century March 2008 .

org •Cathy Hakala-Auspark.com March 2008 .Questions Contact •Kimberly Bolan. Causperk@heightslibrary.org •Michelle Boisvenue-Fox.org Kimberly Bolan & Associates •Marc Ciccarelli.com All rights reserved bolan_kimberly@yahoo. bolan_kimberly@yahoo. mboisvenue-fox@kdl.com •Pamela VanderPloeg. pvanderploeg@kdl. marco@technearchitects.