1. Which mobile service provider¶s service are you currently using?

Vodafone Reliance Airtel idea Aircel BSNL O thers 2. For how long have you been using the services of your current service provider? Less than 3 months Less than 6 months 6 months to 1 year 12 months to 18 months More than 2 years 3. Please rate your service provider on a scale of 1 to 5, on the following parameters. ( i being the least score and 5 being the highest score). Network/signal strength Customer care support/responsiveness Voice quality Call rates/ voice plans The ability to make or receive calls easily 4. How satisfied are you with the accuracy of charges i.e.amount deducted on every usage? Very Satisfied Satisfied Dissatisfied Very Dissatisfied 5. Did you complain or make a query in the last 12 months to the customer care/helpline/call centre toll free number of your service provider? Yes No If yes, How satisfied are you with the response time taken to answer your call by a customer care executive? 1 Very Satisfied 2 3Dissatisfied 4 Satisfied Very Dissatisfied

6. Do you find the customer care service of your service provider helpful or responsive? Yes No 7. What is/are the service problems you face? (tick the appropriate options) Call drops Congestion Poor support from customer care Signal/network problems Confusion/ lack of clarity about talk time and voice plans Costly rates 8. Do you use value added services like roaming, ring tone, GPRS, e-mail, voice mail or any other such services? yes no 9. How satisfied are you with the quality of the supplementary / value added services provided? 32 Dissatisfied 4 4 Very Dissatisfied Very Satisfied 2 Satisfied

Very effective Effective Average Not effective 13....... 1 2 3 4 5 15.... Rank in order of your preference? (rank 1 being the best) Airtel Idea Vodafone BSNL Tata Docomo Aircel Reliance ..... 16.. SMS packs.. Have you been informed of the charges for value added services in advance of its renewal / recharging? Yes No 12.... 1 paise per second etc) Yes No 14... Are you satisfied with the various plans and offers of your service provider? (e........... free night calls.. Have you been informed the telephone numbers / tollfree codes for unsubscribing the value added service (VAS)............... How satisfied are you with the service provided by your mobile company? Rate on a scale of 1 to 5. after activation of VAS or before renewal / recharging of VAS ? Yes No 11..... Rate the advertisement campaigns of your service provider according to you....... Would you like to use the facility of mobile number portability to switch from current service provider to any other operator? Yes No If yes.10...g.. to which service operator would you switch.......

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