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Business Fables, Fairy Tales, Stories and Management Lessons INTRODUCTION TO TRANSACTION ANALYSIS:THE BASIC ACCOUNTING EQUATION

Now answer the following questions:1) Karen is Mr Darcy's secretary.

a. True

b. False

2) Mr Jackson is having lunch now.

a. True

b. False

3) Mr Jackson cannot answer the phone right now.

a. True

b. False

4) Mr Darcy wants Mr Jackson to phone him back.

a. True

b. False

5) Mr Darcy has a pre-conference meeting on Saturday morning.

a. True

b. False

6) The Finance Department of the Hong Kong branch have not sent their report yet.

a. True

b. False

7) Mr Darcy will arrive in Hong Kong on Monday.

a. True

b. False

How to Answer the Phone A Conversation in American English
Idioms
Conversation

Vocabulary
Grammar

this phrase is used by the receiving person to greet the caller." "Hello. Secretary: You're welcome. The receiver's informal way of greeting the caller. Go ahead. this is Bloomingdales Department Stores. Joe speaking". Linda is on the phone. Caller. I need to speak to Roger Dodge. Thank you for your business with Bloomingdales. Dodge just left for the day. leave a message: to tell the secretary what is your message is miss: transitive verb. Brown? Caller: Oh! I missed him. Brown. Not to get to the person (in this conversation) emergency: noun. Secretary: Mr." In a telephone communication. Dodge's secretary. and etc. Secretary: Mr. something that requires immediate attention. Linda. This is an emergency call. May I put you on hold for a second? Caller: Sure. How can I help you? Caller: This is George Brown from Ladies Garments Wholesale. urgent matter call: telephone call (in this conversation) deliver: to send the order to the address connect: to transfer the telephone call sure: It's Ok with me. Nancy. The secretary resumes the call in a few seconds. How can I help you? Tell me what you need left for the day: He or she left the office for the day. and. who is making the telephone call. Is it possible to speak to somebody else in his office? Secretary: Regarding what? Caller: We cannot deliver the order tomorrow.Secretary: Hello. Mr. Nancy speaking. Brown. Thank you. Sue speaking. resume: to pick up the phone again Idioms and Idiomatic Phrases . Mr. Vocabulary: Nancy speaking means "Nancy is speaking. will not comeback until tomorrow. Secretary: I see. "Hello. Would you like to leave a message. I will connect you to Mr.

please do so. the Adjectives and Adverbs Appositives in Complete Sentence Complete Sentence Complex Sentence Conjunctions Nouns Parts of Speech Passive Voice Pronouns Parallel Structure Prepositions Present Perfect Tense Present Perfect Continuous Tense Verbs Irregular Verbs Advanced Conversations Effective Face-to-Face Communication . a-an. After someone says: "Thank you. To ask someone on the phone to wait regarding what? What is that about? go ahead: You have my permission.put someone on hold: idiomatic phrase. " Is it possible to see the manager?" Is there a chance for me to see the manager? Is he available to see me? © 2011 Copy Rights Reserved at Online Tutor For English Tutor Plans Online Resources Add Link Advertise with us Writing Links: How to Write a Good Sentence An Example of a Four-Paragraph Essay An Example of a Three-Paragraph Essay How to Write a Good Paragraph How to Write a Business Letter Illustrations of a Well-Written Paragraph Steps to Write a Three-Paragraph Essay How to Write a Good Main Topic Sentence How to Write Good Supporting Sentences Recommendations for Writing a Good Paragraph Writing Resources Grammar Lessons Articles. It means: "Is there a chance for me to +verb in the infinitive form?". It means: It is my pleasure. on the phone: To be either at the calling-end or at the receivingend in a telephone communication. Grammar: Is it possible? to +verb in the infinitive form. You're welcome: You are welcome." you respond with this phrase: "You are welcome". the act of speaking to the caller or the receiver.

note-taking. social English.How to Negotiate Salary Difficult Customers Making Global Friends Global Investment Credit Card Outsourcing Jobs Conversational Job Interviews Software Engineer Interview Customer Rep Interview Collage Graduate Interview Intermediate Conversations Job Market Eating Fast Food Travel Going to the Movies Beginners' Conversations Spoken English. etc All year round Start date For secretaries . FAQ Writing Tutor. vocabulary relevant to the client's profession. telephone skills. FAQ Share7 Conversational English for US Residents Register Type of course 1 or 2 30 lessons per week in a small group (4 clients) focusing on business correspondence.