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Alignment & Troubleshooting

4. Adjustment and Troubleshooting
This chapter describes some of the main service procedures including: Using the Tech mode; Clearing paper jam and test patterns. Tips for avoiding paper jams, Clearing paper jams. Solving other problems.

4.1 Alignment and Adjustments
4.1.1 Control Panel(CLX-6200FX, CLX-6210FX, CLX-6240FX only)

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Speed buttons Shift Address Book Resolution Redial/Pause Fax Copy Scan/Email Display Toner colors Menu Left/right arrow OK

Allows you to store frequently-dialed fax numbers and enter them with the touch of a few buttons. Allows you to shift the speed buttons to access numbers 16 through 30. Allows you to store frequently used fax numbers in memory or search for stored fax numbers or email addresses. Adjusts the document resolution for the current fax job. In ready mode, redials the last number, or in Edit mode, inserts a pause into a fax number. Activates Fax mode. Activates Copy mode. Activates Scan mode. Shows the current status and prompts during an operation. The toner colors shown below the LCD display co-works with the display messages. Enters Menu mode and scrolls through the available menus. Scroll through the options available in the selected menu, and increase or decrease values. Confirms the selection on the screen.

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Alignment & Troubleshooting

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Back Status Darkness Original Type ID Copy Reduce/Enlarge Duplex USB Print Number keypad On Hook Dial Stop/Clear Color Start Black Start

Sends you back to the upper menu level. Shows the status of your machine. Adjusts the document brightness for the current copy job. Selects the document type for the current copy job. You can copy both sides of the ID Card like a driver's license to a single side of paper. Makes a copy smaller or larger than the original. Allows you to print documents on both sides of the paper. Allows you to directly print files stored on a USB Memory device when it is inserted into the USB memory port on the front of your machine. Dials a number or enters alphanumeric characters. Engages the telephone line. Stops an operation at any time. In ready mode, clears/cancels the copy options, such as the darkness, the document type setting, the copy size, and the number of copies. Starts a job in Color mode. Starts a job in Black and White mode.

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Alignment & Troubleshooting

4.1.2 Control Panel(CLX-6200ND only)

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Copy Scan/Email Display Toner colors Menu Left/right arrow OK Back Status Darkness Original Type ID Copy Reduce/Enlarge Duplex USB Print Address Book Number keypad Stop/Clear Color Start Black Start

Activates Copy mode. Activates Scan mode. Shows the current status and prompts during an operation. The toner colors shown below the LCD display co-works with the display messages. Enters Menu mode and scrolls through the available menus. Scroll through the options available in the selected menu, and increase or decrease values. Confirms the selection on the screen. Sends you back to the upper menu level. Shows the status of your machine. Adjusts the document brightness for the current copy job. Selects the document type for the current copy job. You can copy both sides of the ID Card like a driver's license to a single side of paper. Makes a copy smaller or larger than the original. Allows you to print documents on both sides of the paper. Allows you to directly print files stored on a USB Memory device when it is inserted into the USB memory port on the front of your machine. Allows you to search for stored email addresses. Dials a number or enters alphanumeric characters. Stops an operation at any time. In ready mode, clears/cancels the copy options, such as the resolution, the document type setting, the copy size, and the number of copies. Starts a job in Color mode. Starts a job in Black and White mode.

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Alignment & Troubleshooting

4.1.3 LED Function
The color of the Status LED indicates the machine's current status.

Status” LED Off

Description The machine is off-line. The machine is in Power Save mode. When data is received, or any button is pressed, it switches to on-line automatically.

Green

Blinking

When the green LED slowly blinks, the machine is receiving data from the computer. When the green LED slowly rapidly, the machine is printing data.

On Red Blinking

The machine is powered on and can be used. A minor error occurs and the machine is waiting an error to be cleared. Check the display message. The toner cartridge is low. Order a new toner cartridge. You can temporarily improve print quality by redistributing the toner.

On

A problem has occurred such as a paper jam, opened cover or no paper in the tray, so that the machine can not continue the job. Check the message on the display. The toner cartridge is low, empty, or needs to be installed a new one.

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MESSAGE MP Tray Paper Ja m 0 Tray 2 Paper jam 0 Paper Ja m 0 Open/Close Door Paper Ja m 1 Open/Close Door Paper Ja m 2 Check In sid e Reverse Jam 0 Check In sid e Reverse Jam 1 Check In sid e Remove Paper in Rear Cov er Duplex Jam 0 Check In sid e Duplex Jam 1 Open/Close Door In the multi purpose tray In the optional tray LOCATION OF JAM In the paper feed area and inside the machine Inside the machine Inside the machine and in the fuser area In the fuser area and in the cover of reverse unit area In the rear cover and in the cover of reverse unit area Inside rear cover Inside the machine In the paper feed area and inside the machine Service Manual 4-5 Samsung Electronics .1.Alignment & Troubleshooting 4. Refer to the table below to locate and clear the paper jam. the warning message appears on the display screen.4 Jam Removal Clearing paper jams When a paper jam occurs.

Alignment & Troubleshooting Paper Path Simplex Pass Finisher Pass Duplex Pass MP Feed Cassette Feed SCF Feed Service Manual 4-6 Samsung Electronics .

Using the handle. stop pulling. Remove the jammed paper by gently pulling it straight out as shown below. 4. and go to step 3. 1. 3. Service Manual 4-7 Samsung Electronics .1 In the paper feed area If paper is jammed in the paper feed area. completely open the front cover. Carefully remove the paper by pulling in the direction as shown below. 2.1. or if there is any resistance removing the paper. Pull the tray open. 5. follow the next steps to release the jammed paper.Alignment & Troubleshooting 4. If you cannot find the jammed paper.4. Close the front cover.

2. Close the multi-purpose tray. Pull the tray out. pull it out gently and slowly. The machine will resume printing. 4. follow the next steps to release the jammed paper. To replace the tray.Alignment & Troubleshooting 6. and if so. stop pulling and go to step 2. and slide it into the machine. If you cannot find the jammed paper. or if there is any resistance removing the paper.4. 7. Service Manual 4-8 Samsung Electronics . Open the front cover and close it. align it with the slot. Open the inner cover while you are pushing the lever with two hands.2 In the multi-purpose tray When you print using the Multi-purpose Tray and the machine detects that there is either no paper or the paper has been improperly loaded. 3. Check if the paper is stuck in the feeding area. lower the rear edge.1. 1. 4.

completely open the front cover. pull it out gently and slowly. Pull the paper out gently. Service Manual 4-9 Samsung Electronics . To avoid tearing the paper. Using the handle. Replace the tray.Alignment & Troubleshooting 5. The machine will resume printing. 8. stop pulling and go to step 8. 8. or if there is any resistance removing the paper. 7. Close the front cover firmly. 6. If you cannot find the jammed paper. Remove the jammed paper by pulling in the direction shown.

3 In the fuser unit area If paper is jammed in the fuser unit area. 4. Open the inner cover using the handle.4. follow the next steps to release the jammed paper. 2. 3. Pull up the paper jam lever to loose the fusing part of the fuser unit and carefully take the jammed paper out of the machine.1. 1. Service Manual 4-10 Samsung Electronics . Open the inner cover using the handle on it and carefully take the jammed paper out of the machine. Open the top cover.Alignment & Troubleshooting 4.

Lowering down the scan unit gently and slowly until it is completely closed. Make sure that it is securely latched. Close the inner cover. 6. Press down the paper jam lever to fasten the fusing part.Alignment & Troubleshooting 5. 7. Be careful not to pinch your fingers! Service Manual 4-11 Samsung Electronics .

The machine will resume printing. 1. pull it straight out.4. follow the next steps to release the jammed paper.4 In the paper exit area If paper is jammed in the paper exit area. Close the cover of reverse unit. You can turn the exit roller easy by Indicated green roller. Open the scan unit. 3.1. green roller If you cannot find the jammed paper. If there is any resistance removing the paper or difficulty picking up jammed paper. Open and close the front cover firmly. Service Manual 4-12 Samsung Electronics . Open the cover of reverse unit using the handle on it and carefully take the jammed paper out of the machine. 4. stop pulling and turn the release knob to the direction as shown to remove themisfed paper. the jammed paper out of the machine.Alignment & Troubleshooting 4. If a long portion of the paper is visible. 2. stop pulling and go to step 2. or if there is any resistance removing the paper.

or if there is any resistance removing the paper. If you cannot find the jammed paper. After removing the jammed paper. check for paper which may be jammed in other parts of the machine. Close the rear cover. Be careful not to pinch your fingers! 6. 7. Make sure that it is securely latched. stop pulling and go to step 6. Lowering down the scan unit gently and slowly until it is completely closed. Service Manual 4-13 Samsung Electronics .Alignment & Troubleshooting 5.

The machine will resume printing. Close the front cover firmly.4. Slide the tray back into the machine and close the two jam covers. If you see the jammed paper. pull it out gently and slowly. Service Manual 4-14 Samsung Electronics . To avoid tearing the paper. 3. 6. lift up the front part of the tray slightly to release the tray from the machine. After you pull it all the way out.Alignment & Troubleshooting 4. remove the paper from the machine by gently pulling it straight out as shown below. 2. 1. 4. follow the next steps to release the jammed paper.5 In the optional tray If paper is jammed in the optional Tray. 5. Pull the jammed paper out in the direction shown. Open the front cover.1. Pull the optional Tray open.

1. or the Stop button. Press the Left/right arrow buttons until the menu item (ex. 4. Make sure your machine is properly connected all the necessary cables. Menu Map) you want displays on the bottom line. 7.Alignment & Troubleshooting 4. 1. Press the OK button to process your selection. and they are the general way to select menu and configure your machine. Press the Left/right arrow buttons until the menu item (ex. and turn on the machine.5. 6. save your input or selection. An asterisk (*) appears next to the selection on the display. Print?) you want displays on the bottom line. Service Manual 4-15 Samsung Electronics .1 Accessing to menus The next steps are the example to print the menu map of this machine. 5. To exit the menu. Press the Menu button until you see the menu (ex. 3. Press the Enter button to access the menu.1. Press the OK button to confirm the selected item. 8.5 System setup 4. indicating that it is now the default. Information) you want on the bottom line of the display. 2. press the Back button repeatedly.

2 Menu overview Darkness Multi Send Delay Send Priority Send Forward Secure Receive Add Page Cancel Job Sending Redial Times Redial Term Prefix Dial ECM Mode Send Report Image TCR Dial Mode Receiving Receive Mode Ring to Answer Alignment & Troubleshooting 4-16 Samsung Electronics . Auto Continue Net Accounting Import Setting Export Setting Paper Setup Paper Size Paper Type Paper Source Sound/Volume Key Sound Alarm Sound Speaker Ringer Change Default USB Memory E-mail FTP SMB Send Report Fax Feature Fax Setup 4. NetScan Report User Auth List PCL Font List PS3 Font List Stored Job Completed Job Net Auth Log Maintenance Remote Service Supplies Life Color Serial Number Machine Setup Machine ID Machine Fax No.1. Date & Time Clock Mode Form Menu Select Form Language Default Mode Power Save Scan PWR Save Timeout Job Timeout Altitude Adj.Service Manual Fax Setup (Continued) Stamp RCV Name RCV Start Code Auto Reduction Discard Size Junk Fax Setup DRPD Mode Duplex Print Change Default Resolution Darkness Auto Report Copy Collation 2-Up 4-Up Poster Copy Clone Copy Adjust Bkgd. Margin Shift Edge Erase Gray Enhance Change Default Copies Reduce/Enlarge Darkness Original Type USB Memory Scan Size Original Type Resolution Scan Color Scan Format E-mail Scan Size Original Type Resolution Scan Color FTP Scan Size Original Type Resolution Scan Color SMB Scan Size Original Type Resolution Scan Color Copy Feature Copy Setup Scan Feature Scan Feature (Continued) Network System Setup (Continued) System Setup (Continued) System Setup Scan Setup TCP/IP Ethernet Speed Wireless Clear Setting Network Info Clear Setting All Settings Fax Setup Copy Setup Scan Setup System Setup Network Address Book Sent Report Fax RCV Report NetScan Report Job Manage Active Job Store Job ImageOverwrite Immediate On Demand Report All Report Configuration Supplies Info Address Book Send Report Sent Report Fax RCV Report Schedule Jobs JunkFax Report Network Info.5. Book Copy.

time and date. This list shows information on your machine's network connection and configuration. the number of pages. Sent Report Fax RCV Report Schedule Jobs Junk Fax Report Network Info. the elapsed time of the job. This list shows all of the fax numbers and email addresses currently stored in the machine's memory. the communication mode. You may print this list to confirm your changes after changing settings. This report shows information on the faxes you have recently received.5. and the communication results for a particular fax job. The following reports are available: REPORT/LIST Configuration Supplies Info Address Book Send Report DESCRIPTION This list shows the status of the user-selectable options. This chapter includes: • Printing reports • Adjusting the color contrast • Clearing memory • Cleaning your machine • Maintaining the cartridge • Replacing the toner cartridge • Replacing the Paper Transfer Belt • Maintenance parts • Managing your machine from the website • Checking the machine's serial number PRINTING REPORTS Your machine can provide various reports with useful information you will need. This list shows the fax numbers specified as junk fax numbers. You can set the machine to automatically print this report every 50 communications. This list shows the documents currently stored for delayed faxes along with the starting time and type of each operation. This report shows information on the faxes and emails you have recently sent.1. To add or delete numbers to or from this list. the number of pages scanned. access the Junk Fax Setup menu.3 Maintenance This chapter provides information for maintaining your machine and the toner cartridge. You can set up your machine to automatically print a transmission confirmation report after each fax job. This report is automatically printed every 50 network scan jobs. and results. This report shows information for the Network Scan records including IP address. NetScan Report Service Manual 4-17 Samsung Electronics . This report shows the fax number.Alignment & Troubleshooting 4. This list shows the current status of consumables in your machine.

Alignment & Troubleshooting REPORT/LIST User Auth List PCL Font List PS3 Font List Stored Job Completed Job Net Auth Log DESCRIPTION This list shows authorized users who are allowed to use the email function. This list shows the current status of stored job on HDD. To print all reports and lists. Press Menu until System Setup appears on the bottom line of the display and press OK. The Completed Job page shows the list of completed print jobs. Press the left/right arrow until Report appears and press OK. You can print the PCL font list. Service Manual 4-18 Samsung Electronics . 3. The list contains up to 50 files from the latest print jobs. You can print the PS3 font list. select All Report. Press OK when Yes appears to confirm printing. Press the left/right arrow until the report or list you want to print appears and press OK. 4. This list shows users and their IDs who logged in the domain. 2. The selected information prints out. Printing a report 1.

Alignment & Troubleshooting 1 2 3 4 Service Manual 4-19 Samsung Electronics .

Options .shows actual printed date of configuration pages.Alignment & Troubleshooting Date& Time. Fax/Model name. Fax number.shows various options set up in the printer. Firmware/ Emulation version .shows date and version of firmware/emulation(PCL5Ce. Model Name . Service Manual 4-20 Samsung Electronics .PCL6. Fax Name.shows the IP address and memory installed in the printer.PS3. Fax number.SPL-C) IP Address/Memory Size .

Fuser (Page). Toner. Total Page Count/Page count (Pages) The Life of Fuser/Toner/PTB/Various Rollers . Rollers (Page) Product Date/Last used Date First Installed Date ADF/Platen Scan Page count Service Manual 4-21 Samsung Electronics .Alignment & Troubleshooting 1 2 3 4 Supplies Information Report shows the life of consumables. PTB(%).

Default optimizes color automatically. 6. Restores all of the fax options to the factory default. Manual Adjust allows you to manually adjust the color contrast for each cartridge. 3. Restores all of the network options to the factory default. Restores all of the scan options to the factory default. • Auto Color Reg. 5. 4. Default setting is recommended for getting best color quality. Press the left/right arrow until Clear Setting appears and press OK. 7. Press Stop/Clear to return to ready mode. OPTIONS All Settings Fax Setup Copy Setup Scan Setup System Setup Network Address Book Sent Report Fax RCV Report NetScan Report 4. 1. Press the left/right arrow until the menu you want appears on display and press OK. Press the left/right arrow until the item you want to clear appears. Service Manual 4-22 Samsung Electronics . 2. Clears the information on network scan sessions in memory. Restores all of the copy options to the factory default. Repeat steps 3 through 5 to clear another item. Press the left/right arrow until Color appears and press OK. Press OK when Yes appears. Press Menu until System Setup appears on the bottom line of the display and press OK. Press Menu until System Setup appears on the bottom line of the display and press OK.Alignment & Troubleshooting ADJUSTING THE COLOR CONTRAST Color menu allows you to adjust the color setting. 2. Press OK again to confirm clearing. DESCRIPTION Clears all of the data stored in memory and resets all of your settings to the factory default. • Custom C olor:Allows you to adjust contrast color by color. Clears all of the fax number and email address entries stored in memory. Press Stop/Clear to return to ready mode. 5. CLEARING MEMORY You can selectively clear information stored in your machine's memory.: Allows you to adjust the position of print color texts or graphics to match the original file on your screen. Clears all records of sent faxes and emails. Clears all records of received faxes. 3. Restores all of the system options to the factory default. Press OK when Maintenance appears. 1.

Turn the machine off and unplug the power cord. 3. This buildup can cause print quality problems. 1. 5. completely open the front cover. Cleaning the outside Clean the cabinet of the machine with a soft lint-free cloth. toner. You can dampen the cloth slightly with water. Using the handle. Cleaning the inside During the printing process. Cleaning the inside of the machine clears or reduces these problems. wipe away any dust and spilled toner from the toner cartridges area and their cavities. and dust particles can accumulate inside the machine. follow the cleaning procedures below each time the toner cartridge is replaced or if print and scan quality problems occur. With a dry lint-free cloth. such as toner specks or smearing. 4. Press the green release handle to release the paper transfer belt. Wait for the machine to cool down. lift it out of the machine. Service Manual 4-23 Samsung Electronics .Alignment & Troubleshooting CLEANING YOUR MACHINE To maintain print and scan quality. 2. Grasp the handles on the toner cartridge and pull to remove the cartridge from the machine. paper. Holding the handle on the paper transfer belt. but be careful not to let any water drip onto or into the machine.

Wipe the surface of the scanner glass and DADF (or ADF) glass until it is clean and dry. 4. 3. as needed. 7. Service Manual 4-24 Samsung Electronics . 1. We suggest that you clean the scan unit at the start of each day and during the day. Wipe the underside of the scanner lid and white sheet until it is clean and dry. and gently swab the glass to see if dirt turns the white cotten black. Plug in the power cord and turn the machine on Cleaning the scan unit Keeping the scan unit clean helps ensure the best possible copies. 5. 2.Alignment & Troubleshooting 6. 8. Close the scanner lid. Locate the long strip of glass (LSU) inside the cartridge compartment. Reinstall all the compartments into the machine. Slightly dampen a soft lint-free cloth or paper towel with water. and close the front cover. Open the scanner lid.

Using the handle. • Store toner cartridges in the same environment as your machine. • To prevent damage to the toner cartridge. Redistributing toner When a toner is low. Service Manual 4-25 Samsung Electronics .Alignment & Troubleshooting MAINTAINING THE CARTRIDGE Toner cartridge storage To get the most from the toner cartridge. Expected cartridge life The life of the toner cartridge yield depends on the amount of toner that print jobs require. completely open the front cover. media type. printing interval. you may need to change the cartridge more often. 1. and media size. 2. It is possible that colored images may be printed with incorrect colors due to flawed mixing of toner colors when one of the colored toner cartridges is low on toner. • The SmartPanel program window appears on the computer telling you which color cartridge is low on toner. You can temporarily improve print quality by redistributing the toner. and the number of pages may be affected by operating environment. The actual number may also be different depending on the print density of the pages you print on. • Do not refill the toner cartridge. The machine warranty does not cover damage caused by using a refilled cartridge. Grasp the handles on the toner cartridge and pull to remove the cartridge from the machine. do not expose it to light for more than a few minutes. If you print a lot of graphics. keep the following guidelines in mind: • Do not remove the toner cartridge from its package until ready for use. faded or light areas may appear. • The toner-related message saying that the toner is low may appear on the display.

Holding both handles on the toner cartridge. thoroughly rock it from side to side to evenly distribute the toner. 5. Slide the toner cartridge back into the machine. Service Manual 4-26 Samsung Electronics . 4. Close the front cover. Make sure the cover is securely latched.Alignment & Troubleshooting 3.

At this stage. Place the toner cartridge on a flat surface. Service Manual 4-27 Samsung Electronics . 3. the toner cartridge needs to be replaced. as shown. CLX-6210FX. • For the CLX-6200FX. completely open the front cover. 1. cyan (C). CLX-6240FX. thoroughly rock it from side to side to evenly distribute the toner. • The status LED and the toner-related message on the display indicates which each individual toner cartridge should be replaced. Grasp the handles on the toner cartridge and pull to remove the cartridge from the machine. Turn the machine off. incoming faxes are saved in memory. 6. and remove the paper covering the toner cartridge by removing the tape. magenta (M). 4. Take a new toner cartridge out of its package. Holding both handles on the toner cartridge. and black (K). then wait a few minutes for the machine to cool. 5. 2. Using the handle. Check the type of toner cartridge for your machine.Alignment & Troubleshooting REPLACING THE TONER CARTRIDGE The machine uses four colors and has a different toner cartridge for each one: yellow (Y).

5. Sending new toner notification You can set your machine to automatically send a fax to your service company or dealer to notify them that your machine requires a new toner cartridge when the toner cartridge needs to be replaced. and then turn the machine on. The fax number needs to be set by your dealer prior to using this feature. Press Stop/Clear to return to ready mode. 8. 4. (CLX-6200FX. Make sure that the color of the toner cartridge matches the color slot and then grasp the handles on the toner cartridge. you need to enter the password each time you disable or enable it. CLX-6210FX. Once this feature has been enabled. CLX-6240FX only) 1. 2. Close the front cover. Press the left/right arrow until Maintenance appears and press OK. Enter a password and press OK. Press Menu until System Setup appears on the bottom line of the display and press OK. 3. Press the left/right arrow until Remote Service appears and press OK. Make sure that the cover is securely latched. 7. 6. Press the left/right arrow to select On and press OK. Service Manual 4-28 Samsung Electronics . otherwise the machine cannot send a notification even though you turn this service on.Alignment & Troubleshooting 7. Insert the cartridge until it clicks into place. Re-enter the password and press OK.

Turn the machine off. lift it out of the machine. 6. then wait a few minutes for the machine to cool. 4. you have to replace it. 5. Take a new paper transfer belt out of its package. Press Menu until System Setup appears on the bottom line of the display and press OK. completely open the front cover. Press the left/right arrow until the color menu you want appears on display and press OK. 4. Press the Scroll buttons until Maintenance appears and press OK. 1. 2. Holding the handle on the paper transfer belt. Service Manual 4-29 Samsung Electronics . Now the Toner Empty message does not appear but the Replace Toner message will remain for reminding you that the new cartridge needs to be installed for quality. 3. Press the Scroll buttons until CLR Empty Msg. Select On and press OK.000 black and color pages. Press the green release handle to release the paper transfer belt. appears and press OK. REPLACING THE PAPER TRANSFER BELT The life of the paper transfer belt is approximately 50. 3. Using the handle. When the life span of the paper transfer belt. • The transfer belt related message appears on the display telling it's replacement.Alignment & Troubleshooting Clearing the Toner Empty message When the Toner Empty message appears you can configure not to see this message again not to disturb you. 1. • SmartPanel program window appears on the computer telling you the paper transfer belt needs to be replaced. 2.

Optional tray 2) Friction pad (Multi-purpose tray. 100. FCF. Lower the paper transfer belt until it is parallel with the front cover and firmly seated. 20. Service Manual 4-30 Samsung Electronics . Close the front cover firmly. Holding the handle on the new paper transfer belt. FCF a . 8. the following items will need to be replaced after the specified number of pages. or when the life span of each item has expired.Alignment & Troubleshooting 5. The warranty does not cover the replacement of the maintenance parts after their lifespan. 70. ITEMS Fuser unit DADF (or ADF) friction pad DADF (or ADF) pick-up roller Pick-up roller (Multi-purpose tray. Optional tray 2) YIELD (AVERAGE) Approx.000 pages Approx.000 pages a.000 pages Approx. Turn the machine on. 70.000 pages Approx. 80. align it with the slots on the inside of the front cover.000 pages Approx. MAINTENANCE PARTS To avoid print quality and paper feed problems resulting from worn parts. 7. First cassette feeder (Tray1) We highly recommend that this maintenance be performed by an authorized service provider. and to maintain your machine in top working condition the following condition. dealer or the retailer where you bought the machine. 6.

Replace the corresponding parts. Press the left/right arrow until the item you want appears and press OK. press OK to confirm. 4. • ADF Scan: Displays the number of pages scanned using the ADF. 2. 2. as shown. Press the left/right arrow until Maintenance appears and press OK. Press the left/right arrow until Supplies Life appears and press OK. Insert a new ADF rubber pad into place. Press Stop/Clear to return to ready mode. For the ADF (CLX-6200FX only) 1. Tray1 Roller. • Supplies Info: Prints the supply information page. • Transfer Belt. Fuser. Remove the ADF rubber pad from the ADF. If you selected to print a supply information page. 3. 5.Alignment & Troubleshooting Checking replaceables If you experience frequent paper jams or printing problems. 6. Tray2 Roller. MP Tray Roller: displays the number of pages printed each item. Open the ADF cover. • Platen S can: Displays the number of pages scanned using the scanner glass. 3. 1 ADF rubber pad 4. 1 Bushing 2 ADF roller Service Manual 4-31 Samsung Electronics . if necessary. Press Menu until System Setup appears on the bottom line of the display and press OK. • Total: Displays the total number of pages printed. check the number of pages the machine has printed or scanned. Rotate the bushing on the right end of the ADF roller toward the ADF and remove the roller from the slot. 1. Replacing the DADF (or ADF) rubber pad You will need to replace the DADF (or ADF) rubber pad when there seems to be a consistent problem with paper pickup or when its specified yield is reached.

1 DADF rubber pad 3. Service Manual 4-32 Samsung Electronics . Insert a new DADF rubber pad into place.Alignment & Troubleshooting 5. Close the DADF cover. CLX-6240FX only) 1. Close the ADF cover. CLX-6210FX. 6. Remove the DADF rubber pad from the DADF. Align the left end of the ADF roller with the slot and push the right end of the roller into the right slot. Open the DADF cover. For the DADF (CLX-6200ND. 4. 2. Rotate the bushing on the right end of the roller toward the document input tray. as shown.

xxx. 5.xxx. Press Menu until System Setup appears on the bottom line of the display and press OK. Your machine's embedded website opens. • Change the printer properties. • Change TCP/IP parameters and set up other network parameters. • Get support for using the machine. CHECKING THE MACHINE'S SERIAL NUMBER When you call for service or register as a user on the Samsung website. Service Manual 4-33 Samsung Electronics . you can manage the machine via Samsung's SyncThruô Web Service. Use SyncThruô Web Service to: • View the machine's device information and check its current status. Press Stop/Clear to return to ready mode. Enter the machine IP address (http://xxx. the machine's serial number may be required. an embedded web server. • Set the machine to send email notifications to let you know the machine's status. Start a web browser. 3. such as Internet Explorer.Alignment & Troubleshooting MANAGING YOUR MACHINE FROM THE WEBSITE If you have connected your machine to a network and set up TCP/IP network parameters correctly. Check your machine's serial number. To access SyncThruô Web Service: 1. Press the left/right arrow until Maintenance appears and press OK.xxx) in the address field and press the Enter key or click Go. from Windows. Press the left/right arrow until Serial Number appears and press OK. 4. You can check the serial number by taking the following steps: 1. 2. 2.

4 Periodic Defective Image If an image defects appears at regular intervals on the printed-paper.0mm 127.1.6mm (YMC) 32.9mm 39.7mm 40. Refer to the table below and check the condition of the appropriate roller.0mm Periodic Band (by little difference of density) Periodic Band White/Black Spot Service Manual 4-34 Samsung Electronics . it is due to a faulty or damaged roller.4mm 26. Horizontal black band 5 6 7 Transfer Roller Gap-ring Fusing Belt 43.5. No 1 2 3 4 Roller OPC Drum Charge Roller Supply Roller Developing Roller Period 75.8~41mm 30.Alignment & Troubleshooting 4.5mm(K) Phenomenon White and Black Spots White/Black Spot and Periodic Band Periodic Band (by little difference of density) White Spot.

Alignment & Troubleshooting 13 12 2 7 5 4 1 11 6 10 3 9 8 1 2 3 4 5 6 7 OPC Charge Roller MP Roller Deve Roller Transfer Roller Heat Roller Pressure Roller 8 9 10 11 12 13 Pick-up Roller Regi Roller Exit Roller Duplex Roller Reverse middle Roller Reverse Exit Roller Service Manual 4-35 Samsung Electronics .

Make sure connecting Printer to the computer with a USB cable .1. SWS) can be used for network port upgrade.5. • Network applications (SWAS. • Notice : In special mode upgrade. not user mode) 1) Using button • F/W Upgrade using USB Port .Upgrade in Special mode Power ON with pressing ‘STOP key’ two times Change LCD message ‘Wait Image’ Send ROM image file via USB cable Service Manual 4-36 Samsung Electronics . You have to check F/W ROM file with MFP set (This mode is ONLY service mode.5 F/W Upgrade • USB and Network port are used to F/W upgrade.Upgrade in Ready mode Send ROM image file via USB cable in Ready mode . kernel waste header information for CLX-62x0/CLX-6240.Alignment & Troubleshooting 4.

Alignment & Troubleshooting

2) Using SWS
• F/W upgrade using SWS(SyncThru Web Service) - Home -> Maintenance -> Firmware Upgrade

1 2 3

3) Using SWAS
1. F/W upgrade using SWAS (SyncThru Web Admin Service) - Home -> Maintenance

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Alignment & Troubleshooting

2. F/W upgrade using SWAS (SyncThru Web Admin Service) Firmware Upgrade -> Upgrade (check device using IP address)

Maintenance -> Firmware upload (register firmware)

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Alignment & Troubleshooting

Maintenance -> Firmware Upload (upload firmware)

Maintenance -> Firmware Upload (confirm uploaded firmware)

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Alignment & Troubleshooting

Maintenance -> Firmware Upgrade -> Upgrade (choose firmware)

Maintenance -> Firmware Upgrade -> Upgrade (choose firmware)

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Samsung Electronics

Alignment & Troubleshooting Maintenance -> Firmware Upgrade -> Upgrade Maintenance -> Firmware Upgrade -> Upgrade (Done) Service Manual 4-41 Samsung Electronics .

If the tray2 door closed. Closed message display LCD When a tray2 door opened. Closed message display LCD Service Manual 4-42 Samsung Electronics . Cover Status Item Top Cover Tray2 Door Description When a top cover opened. Power .5. Open message display LCD. If the top cover closed. 2. Push button like next time Menu -> Stop -> Left arrow -> Back -> OK -> Right arrow 3. and wait until the READY message appearing on LCD Panel. COMPONEMT TEST Press Menu Key Keys Key Menu Left Arrow OK Right arrow Back Stop Move to the top menu Move test item Start testing or select Sub-item Move test item Move upper menu Stop testing Description EDC Menu 0.On the printer.1.6 EDC Mode Method to enter 1.Alignment & Troubleshooting 4. Open message display LCD.

"With Paper" will be. "With Paper" will be. Fuser Mtr Fwd. "Without Paper" message will be displayed. 2. LSU fan will auto . T2 Feed Motor Reverse Mtr Description If OK key is pushed after ON displayed. "Without Paper" message will be displayed.stop after 5 seconds and OFF message will be displayed. motor will be run. If OK key is pushed after ON displayed. If OK key is pushed after ON displayed. Swing Sensor Rev. Reverse fan will auto . Fan Test Item Fuser Fan SMPS Fan LSU Fan Reverse Fan Description If OK key is pushed after ON displayed. Sensor Exit Sensor MP Empty T1 Paper Empty T2 Paper Empty Rev.stop after 5 seconds and OFF message will be displayed. "Without Paper" will be. "Without Paper" will be.stop after 5 seconds and OFF message will be displayed.stop after 5 seconds and OFF message will be displayed.Alignment & Troubleshooting 1. If paper exists in the 2nd tray. "With Paper" will be. Fuser fan will auto . Sensor Status Item Regi. Dev motor will auto . fan will be run. Fuser Mtr Bwd. Fuser motor will auto . "With Paper" will be displayed. If not. Main motor will auto . If actuator is checked by sensor. If OK key is pushed after ON displayed. "With Paper" will be. If paper exists in the MP tray. Dev motor will auto . If OK key is pushed after ON displayed. fan will be run. If not. If OK key is pushed after ON displayed. motor will be run forward. motor will be run. 3. "Without Paper" will be. if not. If OK key is pushed after ON displayed. "Without Paper" message will be displayed. "With Paper" will be displayed. if not. Service Manual 4-43 Samsung Electronics . If actuator is checked by sensor. If not.stop after 5 seconds and OFF message will be displayed. Exit Sensor Description If actuator is checked by sensor. If OK key is pushed after ON displayed. If actuator is checked by sensor. motor will be run. if not. motor will be run. Motor Test Item Main Mtr Nor.stop after 5 seconds and OFF message will be displayed.stop after 5 seconds and OFF message will be displayed. motor will be run Backward. T2 feed motor will auto . Dev Mtr Nor. If paper exists in the 1st tray. SMPS fan will auto . "With Paper" will be displayed. If OK key is pushed after ON displayed.stop after 5 seconds and OFF message will be displayed. "Without Paper" message will be displayed. if not. Fuser motor will auto .stop after 5 seconds and OFF message will be displayed.stop after 5 seconds and OFF message will be displayed. fan will be run. fan will be run.

fuser will be stop and [0] display Fuser1 temperature displayed on LCD (example: [251] ) Fuser2 temperature displayed on LCD (example: [251] ) 6. OFF message will be displayed after 5 seconds If OK key is pushed after ON displayed.Alignment & Troubleshooting 4. motor will be run. ON is selected.up Clutch Description When OK key is pushed after ON message displayed.up Clutch T2 P . fuser will be stop and [0] display Fuser 2 on and off. Clutch 5. fuser will be active and display the fuser temperature [XXX] but OFF is selected. pick up clutch will be turn off after 5 seconds and OFF message will be displayed. not installed message will be displayed ) When OK key is pushed after ON message displayed. clutch turn on.A Fuser Temp.B Description Fuser 1 on and off. When OK key is pushed after ON message displayed. OFF message will be displayed after 5 seconds When OK key is pushed after ON message displayed. LSU motor will auto stop after 5 seconds and OFF message will be displayed. fuser will be active and display the fuser temperature [XXX] but OFF is selected. OFF message will be displayed after 5 seconds When OK key is pushed after ON message displayed. pick up clutch will be turn off after 5 seconds and OFF message will be displayed. MP P .clutch will be turn off after 5 seconds and OFF message will be displayed. Item T1 P . pick up clutch will be turn off after 5 seconds and OFF message will be displayed. clutch turn on. OFF message will be displayed after 5 seconds When OK key is pushed after ON message displayed. Clutch/Sol. clutch turn on. clutch turn on. When OK key is pushed after ON message displayed. K . Service Manual 4-44 Samsung Electronics . LSU Control Item LD Power Y LD Power M LD Power C LD Power K LSU Motor Description When OK key is pushed after ON message displayed.up Clutch K Dev. Fuser Ctrl Item Fuser1 Control Fuser2 Control Fuser Temp. ON is selected. (when SCF is not installed.

Dev DC Y will be turned on. Dev DC M will be turned on. If OK key is pushed after ON displayed. Dev AC C will be turned on. Dev AC M will be turned on. If OK key is pushed after ON displayed. Dev TR M will be turned on. Dev DC K will be turned on. If OK key is pushed after ON displayed. If OK key is pushed after ON displayed. If OK key is pushed after ON displayed. pattern printing starts. reset color registration starts. (Take care of this menu because all color regi. Service Manual 4-45 Samsung Electronics . If OK key is pushed after ON displayed. If OK key is pushed after ON displayed. If OK key is pushed after ON displayed. If OK key is pushed after ON displayed. DEV Control Item Charger Dev DC Y Dev DC M Dev DC C Dev DC K Dev AC Y Dev AC M Dev AC C Dev AC K Dev TR Y Dev TR M Dev TR C Dev TR K P Charger Description If OK key is pushed after ON displayed. 8. data is initialized. Reset Param Item Reset Color Reg Description YES is Selected.) 9. Dev TR Y will be turned on. Dev TR K will be turned on. Dev AC K will be turned on. If OK key is pushed after ON displayed. Dev AC Y will be turned on.Alignment & Troubleshooting 7. If OK key is pushed after ON displayed. Paper Charger will be turned on. If OK key is pushed after ON displayed. Charger voltage will be turned on. If OK key is pushed after ON displayed. Print Test Item Pattern Print Description YES is Selected. Dev TR C will be turned on. Dev DC C will be turned on.

8 5%.4. 12. 4. While in Tech mode. 28. Depth 1 Data Setup Depth 2 Send Level DTMF Level Pause Time Dial Mode Modem Speed Error Rate RDS Depth 3 -9~-15 [Hi]=xx.6.8.5.Pulse 33. press Menu # 1 9 3 4 Menu in sequence. the machine has entered service (tech) mode.7 Tech Mode How to Enter Tech Mode In service (tech) mode. the technician can check the machine and perform various test to isolate the cause of a malfunction.6. 14.6 10% Pages[1~9999] Day[1~9999] [1-5] Enter Password Depth 4 -12 Service Manual 4-46 Samsung Electronics .1. Count Clear Fuser Tray1 Roller Tray2 Roller MP Tray Roller Machine Test Switch Test Modem Test ContinuousDial Dram Test Rom Test Shading Test Report All Report Protocol Configuration Error Info Usage Page Component Check Supplies Info Service Support (ex) Test Page.[Lo]=xx 0~9 Tone. the machine still performs all normal operations.Value Service Number RDS Password Clear All Mem. Online Support Adjust Shading? Shading&Print Print Data REDUCE_PANEL COMPLETE_PANEL Enter Number Tone 33. 10% Criteria.0. Usage Profile. To enter the Tech mode. 9.Alignment & Troubleshooting 4. and the LCD briefly displays TECH Menu .

It is best set 33. Refer to the table below. the Tx level should be under -12 dBm. CLEAR ALL MEMORY The function resets the system to factory default settings. Push the ENTER button then it will clear all memory. This function is used to reset the system to the initial value when the product is functioning abnormally. 3. NOTICE : Always perform a memory clear after replacing the main board. Push the ENTER button. Select you country. DIAL MODE This function can choose dial method. Select the [MEMORY CLEAR] at the TECH MODE. will be erased.Alignment & Troubleshooting Data Setup SEND LEVEL You can set the level of the transmission signal. Service Manual 4-47 Samsung Electronics . and all the information. the Baud rate automatically adjusts to 2400 bps. 2.) 4. Communication is done with modem speed automatically set at lower speed when communicating with a slower speed modem since communication is done on the standard of the side where modem speed is low for transmission/reception. *Default : Dial(Dial/Pulse) MODEM SPEED You can set the maximum modem speed.6Kbps as default setting. (There are four country groups. Caution : The Send Fax Level is set at the best condition in the shipment from factory. This ensures that the error rate remains below the set value. the system may not operate properly. < Method > 1. Typically. You can select the rate between 5% and 10%. which was set by the user. All the values are returned to the default values. Never change settings arbitrarily. Otherwise. ERROR RATE When the error rate is about exceed the set value.

it means the modem part of the main board malfunctioned. DRAM TEST Use this feature to test the machine's DRAM. After the scan. NOTICE : When you test CCD. CCD SHADING PROFILE will be print out. Service person doesn't need to use it. perform this function to check the condition CCD unit. MODEM TEST Use this feature to hear various transmission signals to the telephone line from the modem and to check the modem. If the printed image is different to the image. you can check if the printer mechanism is functioning properly. 2. The result appears in the LCD display. 3. It is needed in the production progress. Service Manual 4-48 Samsung Electronics . 4. the CCD is defect. If the copy image quality is poor. the LCD shows << O K >> ROM TEST Use this feature to test the machine'S ROM. If no transmission signal sound is heard. Select the [ADJUST SHADING] at the TECH MODE. < Method > 1. If all memory is working normally. SHADING TEST The function is to get the optimum scan quality by the specific character of the CCD(Charge Coupled Device). PATTERN TEST Using this pattern printout. make sure that the cover is closed. The result and the software version appear in the LCD display.Alignment & Troubleshooting Machine Test SWITCH TEST Use this feature to test all keys on the operation control panel. The result is displayed on the LCD window each time you press a key. Push the SET UP button then an image will be scanned.

6 Error Message Messages appear on the control panel display to indicate the machine's status or errors. The machine is adjusting the color registration The ID or password you entered is incorrect. align it with the slot. The tray cassette is not properly closed. Refer to the tables below to understand the messages' meaning and correct the problem if necessary. • xxx indicates the media type. Try again. If you want to send those pages that have been successfully stored. Try again. [Line Error] [No Answer] [Stop Pressed] [yyy] Paper Empty [yyy] Paper Mismatch Load paper in the tray. Close the DADF cover until it locks into place. You should send the remaining pages later. Try again. and slide it into the printer. Messages and their meanings are listed in alphabetical order. Registration Authentication Failure Cancel? Yes To close the tray. Your machine cannot connect with the receiving fax machine or has lost contact because of a problem with the phone line.. The DADF cover is not securely latched. turn the ECM mode on. Your machine's memory has become full while trying to store an original into memory. Wait a few minutes. Try again. [yyy] Cassette Out Adjusting. Message [COMM. The paper size specified in the printer properties does not match the paper you are loading. The machine has received a fax from which is registered as a junk fax. press the OK button to accept Yes. The receiving fax machine has not answered after several redial attempts. To cancel the fax job.Alignment & Troubleshooting 4. Connection Error Connection with the SMTP server failed. Error] [Incompatible] Meaning The machine has a communication problem. when memory is available. Reconfirm junk fax setup. Suggested Solution Ask the sender to try again.. The protocol you have entered is not supported or server port is wrong. Check the server settings and the network cable. There is no paper in the tray. Check the protocol or server port. Service Manual 4-49 Samsung Electronics . Time expired while reading data. The received fax data will be deleted. Load the correct paper in the tray. wait an hour or so for the line to clear and try again. press the OK button to accept No. Enter the correct ID or password. Or. Stop/Clear has been pressed during an operation. Connection Failed DADF Cover Open Error Data Read Fail Check USB Mem. Make sure that the receiving machine is operational.1. • yyy indicates the tray. If the problem persists. lower the rear edge.

Service Manual 4-50 Samsung Electronics . The file names you can use are from doc001 to doc999. This is applicable only to machines with this feature. However. Fuser Fan Locked Global Address Not Found Global Query Size Exceeded Open and then close the front cover. Check the search ID. Refine your search by entering more letters. Change the server settings. Door Open/Check Transfer Belt Duplex Jam 0 Check Inside Close the cover until it locks into place. Global Server Not Configured Global Server Not Found Check the LDAP server configuration settings. File Name Over Limit Delete unnecessary files. Paper has jammed during duplex printing. The selected file format is not supported. When the device is unable to find the Global server. The loaded original has jammed in the DADF (or ADF). The front cover is not securely latched. Check the LDAP server setting. Check the LDAP server address. Contact a LDAP server administrator. The LDAP server address is incorrect. Paper has jammed during duplex printing. This is applicable only to machines with this feature. The file name you have entered already exists. Enter a different file name. This is an error message and displays when the global query size has been exceeded. Global Server Auth Failed When there is a authentication fail while connecting to the global server this message displays. all file names are used already. When no global server is configured. You entered an unavailable item. However. access to the file on the network server was denied. Global Server Query Timeout Network Information Center (NIC) failed to get the proper response from the LDAP server within specified time. Document Jam Meaning Storing to the USB memory failed. Login to the network server was successful. or the server has failed. File Format Not Supported File Name Exist Use the correct file format. Duplex Jam 1 Open/Close Door Clear the jam. LDAP server setting is incorrect. Check the authentication account and password. Enter Again File Access Denied Enter the correct item again. There are too many search results. Clear the jam.Alignment & Troubleshooting Message Data Write Fail Check USB Mem. Suggested Solution Check the available USB memory space. When the device is unable to locate the given address of the Global server. There is a problem in the cooling fan of the machine. this message displays. Clear the jam.

Load paper in the multi-purpose tray. Divide your mail or reduce the resolution. The multi-purpose tray is empty in manual feed mode. Line Busy Try again after a few minutes. Enter the number manually using the number keypad or store the number or address. The corresponding part of the machine is not installed. Clear the jam. You have tried to select a group location number where only a single location number can be used. The mail size is larger than the supported size by SMTP server. Check the IP address and reset it if necessary. MP Tray Paper Jam 0 Network Error Not Assigned Paper has jammed in the feeding area of the multi-purpose tray. Mail Exceeds Server Support Main Motor Locked Load Manually Press Start Key Memory Full Open and then close the front cover. Suggested Solution Try again. Service Manual 4-51 Samsung Electronics . The server adress you have entered is invalid. Install the a Samsung-genuine color toner cartridge designed for your machine. it switches to on-line automatically. Contact a LDAP Server administrator. The receiving fax machine did not answer or the line is already engaged. Alternatively. Install the color toner cartridge. Delete unnecessary fax jobs and retransmit after more memory becomes available. Contact your network administrator. Invalid Server Address IP Conflict The network IP address you have set is being used by someone else. There is a problem in the main motor.Alignment & Troubleshooting Message Global Server Comm Error Meaning This error message displays when there is a communication error between the global server and the device. The speed button or speed dial number you tried to use has no number assigned to it. Enter the correct server address. The color toner cartridge is not installed. Group Not Available Use a speed dial number or dial a number manually using the number keypad. Invalid Toner The color toner cartridge you have installed is not for your machine. such as when adding locations for a Multiple Send operation. split the transmission into more than one operation. Low Power When data is received. There is a problem with the network. The memory is full. Install [xxx] Invalid [xxx] Install Toner Install the part into your machine. The color part of the machine is not for your machine. The machine is in the previous stage of the power save mode. Install the a Samsung-genuine part designed for your machine.

Paper has jammed in the feeding area of the tray. The life of the part expires totally. Remove paper. Stop Suggested Solution Try again when current task is completed. You can select either Stop or Continue with the left/right arrow. Paper has jammed inside the machine. You can press OK to immediately redial. the machine keeps printing. Service Manual 4-52 Samsung Electronics . The job which you were trying to do before the power failure must be completely re-done. Clear the jam. since its characteristics may significantly differ from the genuine. but the quality cannot be guaranteed. Clear the jam. Press OK to toggle the message to Stop or Continue. You are in the Add Page/Cancel Job operation. The toner cartridge you have installed is not genuine or refilled. The output tray of the machine is full of paper. Replace the part with a new one. Clear the jam. We recommend Samsung-genuine color toner cartridge. Reduce the resolution and try again. The life of the part expires soon. Power has turned off then on and the machine's memory has not been back up.Alignment & Troubleshooting Message Not Available Try Again Later NonSAMSUNG Toner Meaning Can not perform the task immediately because too many tasks are running at once. the machine stops printing. Replace the toner cartridge with a new one. If you select Continue. If you select Stop by pressing OK on the control panel. If you do not select any. The color toner cartridge which the arrow indicates is not a Samsung-genuine cartridge. Remove Paper in Rear Cover Refilled Toner The print quality may get poor if the refilled toner cartridge is installed. but there are no jobs stored. The machine is waiting for a specified time interval to redial a previously busy station. Replace Toner This message appears between Toner Empty and Toner Low status. Clear the jam. Check the display to see if there are any scheduled jobs. Paper has jammed in the paper rear cover area. Replace [xxx] Replace [xxx] Soon Retry Redial? Replace the part with a new one. or Stop/Clear to cancel the redial operation. Special print media has jammed in the paper exit area. the machine will work as Stop is selected. One Page is Too Large Operation Not Assigned Out-Bin Full Paper Jam 0 Open/Close Door Paper Jam 1 Open/Close Door Paper Jam 2 Check Inside Power Failure Single page data exceeds the configured mail size. Replace the corresponding toner cartridge with a Samsung-genuine cartridge.

If you select Black Only. Wait a few minutes. you can temporarily reestablish printing operations. Configure your network interface card correctly. When you copy. Black Only messagedoes not appear. Service Manual 4-53 Samsung Electronics . Tray 2 Paper jam 0 Paper has jammed In the paper feed area.Alignment & Troubleshooting Message Reverse Jam 0 Check Inside Reverse Jam 1 Check Inside Scanner locked Self Diagnostics Temperature Self Diagnostics LSU Send Error (AUTH) Send Error (DNS) Send Error (POP3) Send Error (SMTP) Send Error (Wrong Config) Toner Empty Meaning Paper has jammed in the paper fuser area and In the cover of reverse unit area. Change to the available server. The color toner cartridge has run out. Clear the jam. In this case. There is a problem in SMTP authentication. Suggested Solution Clear the jam. If you select Stop by pressing OK on the control panel. Configure the POP3 setting. the Black Start button will be activated only with this condition. ontinue or Black Only with the left/right arrow. the machine will work as Stop is selected. The machine stops printing. By doing this. There is a problem on the network interface card. the machine keeps printing. but the quality cannot be guaranteed. There is a problem in SMTP. the mono printing feature is preset in the printer properties. If you do not select any. Configure the DNS setting. The LSU (Laser Scanning Unit) in your machine is checking problems detected. Unlock the scanner and press Stop/Clear. Toner Exhausted The lifespan of the color toner cartridge which the arrow indicates is reached. Configure the authentication setting. This message appears when the toner is completely empty. Replace the color toner cartridge with a new one. Take out the toner cartridge and thoroughly shake it. Paper has jammed In the cover of reverse unit area or in the rear cover. Press OK to toggle the message to Stop. the machine stops printing. Replace the corresponding toner cartridge with a Samsung-genuine cartridge. Stop If the black toner cartridge is empty. and your machine stops printing. Toner Low The corresponding color toner cartridge is almost empty. You can select the option among Stop. The scanner module is locked The engine in your machine is checking problems detected. the machine prints the data in black. Clear the jam. If you select Continue. There is a problem in POP3. There is a problem in DNS. Continueor Black Only. Wait a few minutes.

1.2 Troubleshooting 4.LCD Panel error Ready or Power save Indicate Error Massage Refer to Error Massage <Chapter 4.6> Test Print printing Quality is Nomal? Refer to "Solution of Image Problem" END Service Manual 4-54 Samsung Electronics .Power Module error .2.Alignment & Troubleshooting 4. Power On OP Panel ON? .1 Procedure of Checking the Symptoms Before attempting to repair the printer first obtain a detailed description of the problem from the customer.No Power .Main PBA error .

Dark black vertical bands are shown in the print-out. 3. Service Manual 4-55 Samsung Electronics . 2. Replace the PTB unit and test again. Damaged paper transfer Belt(PTB) or Contaminated on PTB.2. Replace the toner Cartridge and test again.Alignment & Troubleshooting 4. Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Replace the toner Cartridge and test again. 4. Straight thin black vertical lines are shown in the print-out. Replace the PTB unit or Cleaning the paper charge roller.2 The cause and solution of image quality 1) Vertical Black Line and Band Description: 1. Contaminated on paper charge roller.

Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Replace the toner Cartridge. Replace the toner Cartridge. Service Manual 4-56 Samsung Electronics . 3. Scratch of OPC Drum.Alignment & Troubleshooting 2) Vertical White Line Description: White vertical voids in the image.

5 mm (K) 4) Transfer Roller: 45 mm 5) Paper Charge Roller : 26. The rollers in the toner cartridge may be contaminated.) Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer 2. Service Manual 4-57 Samsung Electronics .7 mm 2) Supply Roller: 40. Contamination of the Gap-Ring -regular intervals 39. 3.Alignment & Troubleshooting 3) Horizontal Black Bands Description: Dark or blurry horizontal stripes occur in the printing periodically (These may occurs at regular intervals down the page.6 mm Replace the toner Cartridge.0 mm Replace the toner Cartridge.6 mm(YMC) / 32.4 mm 7) Fusing Belt : 125.8 mm(YMC) / 43 mm(K) 3) Developing Roller: 30.7 mm 6) OPC Drum : 75. 1) Charge Roller: 26.

White spots occur periodically in the printing Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Service Manual 4-58 Samsung Electronics . Dark or blurry spots occur periodically in the printing 2.Alignment & Troubleshooting 4) Black/White Spot Description: 1.

Alignment & Troubleshooting 5) Light Image Description: The printed image is light. with no ghost. Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Service Manual 4-59 Samsung Electronics .

Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Service Manual 4-60 Samsung Electronics .Alignment & Troubleshooting 6) Dark image or Black Description: The printed image is dark.

Alignment & Troubleshooting 7) Uneven Density Description: Print Density is uneven between left and right. Service Manual 4-61 Samsung Electronics .

Alignment & Troubleshooting 8) Strain in the Face of the Page Description:The background on the face of the printed page strained Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Service Manual 4-62 Samsung Electronics .

5 mm intervals. 2. Service Manual 4-63 Samsung Electronics . PTB Cleaning Defect. Replace PTB Unit. Digital Digital Pri Digital Printer Digital Printer Digital Printer 1. Replace PTB Unit.9 or 75.Alignment & Troubleshooting 9) Strains on Back of Page Description: The back of the page is strained at 43. PTB belt damage.

Service Manual 4-64 Samsung Electronics .Alignment & Troubleshooting 10) Uneven Density Description: Print Density is uneven between left and right.

Service Manual 4-65 Samsung Electronics .Alignment & Troubleshooting 11) Blank Page Print out(1) Description: Blank page is printed.

Alignment & Troubleshooting 12) Ghost Description: Ghost occur at 75.4mm intervals of the OPC drum or 75.4mm intervals of the developing roller in the whole Printing Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer 75.5 mm Service Manual 4-66 Samsung Electronics .

Alignment & Troubleshooting 4. Service Manual 4-67 Samsung Electronics .3 The cause and solution of the paper feeding 1) Wrong Print Position Description: Printing begins at wrong position on the paper.2.

Alignment & Troubleshooting 2) JAM 0 Description: 1. Jam-0 occurs when the paper feeds into the printer Service Manual 4-68 Samsung Electronics . Paper does not exit from the cassette. 2.

2. Paper is stuck in the exit roller and in the fuser just after passing through the Actuator-Feed Service Manual 4-69 Samsung Electronics .Alignment & Troubleshooting 3) JAM 1 Description: 1. Paper is jammed in front of or inside the fuser.

Recording paper is stuck in the discharge roller and in the fuser just after passing through the Actuator-Feed. Service Manual 4-70 Samsung Electronics . 2. Recording paper is jammed in front of or inside the fuser.Alignment & Troubleshooting 4) JAM 2 Description: 1.

Paper is jammed in front of or inside the reverse unit. Check the motor & gears in the reverse unit Remove the jammed paper. Paper is stuck in the fuser exit roller and in the reverse unit just after passing through the Actuator 1.Alignment & Troubleshooting 5) Reverse JAM 0 Description: 1. 2. Replace if required Service Manual 4-71 Samsung Electronics .

Check the "cover-reverse exit" Remove the jammed paper. Service Manual 4-72 Samsung Electronics .Alignment & Troubleshooting 6) Rear Cover Description: Paper is stuck in the rear cover 1.

Remove the jammed paper. Check the reverse top cover. Replace if required Service Manual 4-73 Samsung Electronics . 1.Alignment & Troubleshooting 7) Reverse JAM 1 Description: Paper is jammed in front of the reverse exit roller or inside the reverse unit.

Alignment & Troubleshooting 8) Paper rolled in the fuser Description: Paper rolled around fuser rollers or ‘Concertina’ jam Service Manual 4-74 Samsung Electronics .

SOC is error on the Main Board. 2.2. 1. 4. Check the shading profile. Check the 24V on the CCD I/F connector & Fuse on the SMPS. Replace the CCDM. Replace the FFC Cable. Service Manual 4-75 Samsung Electronics . Check the FFC Cable. 3. Replace the Main Board.Alignment & Troubleshooting 4. Replace the SMPS. CCDM Lamp do not turn on.4 Copy Problems 1) Defective Image Quality Description : 1. Background occured or Copy quality is not good. 2.

4. Check the 24V Fuse on the SMPS. Check the Motor Driver(A3983) on the Scan Joint Board. Replace the Scan Joint Board. Connect the CCDM with a belt correctly. Replace the SMPS. Check the connection of CCDM with a belt.Alignment & Troubleshooting 2) Scan Lock Error Description: CCDM do not move and displayed 'Scanner Lock' on the LCD Panel. 3. Replace the CCDM Home Sensor. 2. Check the CCD Home Sensor. Service Manual 4-76 Samsung Electronics . 1.

If the scanner glass was broken. Replace scanning unit Ass'y. Service Manual 4-77 Samsung Electronics .Alignment & Troubleshooting 3) Glass Broken Description: Scanner glass was broken 1.

2.5 OPE Problems 1) Nothing Displayed on LCD Description: LCD does not display anything Service Manual 4-78 Samsung Electronics .Alignment & Troubleshooting 4.

Alignment & Troubleshooting 4.6 Other Problems 1)Fusing Problems Error Low Heat Error Phenomenon In warm-up .When the Fuser is under 40 Over Heat Error When the set is over 210 for 45 seconds and more for 10 seconds and more of target temperature for 10 seconds and more for 4 seconds and more Service Manual 4-79 Samsung Electronics .When the Fuser is under 50 In ready .When the Fuser is under 130 In Printing state .2.

Service Manual 4-80 Samsung Electronics .Alignment & Troubleshooting Fuser error Description : A message below is displayed in a LCD panel.

Alignment & Troubleshooting 2) No Power(1) Description : When system power is turned on. all LED on the operator panel do not come on. Service Manual 4-81 Samsung Electronics .

you can hear short beep sound continuously. Service Manual 4-82 Samsung Electronics .Alignment & Troubleshooting 2) No Power(2) Description : When system power is turned on.

Service Manual 4-83 Samsung Electronics .Alignment & Troubleshooting 3) LSU Error Description : A message below is displayed in a LCD panel.

Alignment & Troubleshooting 4) Toner Error Description : A message below is displayed in a LCD panel. Service Manual 4-84 Samsung Electronics .

Replace the ELA HOU -Fuser Turn on the printer End NO Is the same LED message shown again? Try to do print job Yes Samsung Electronics Turn off the printer. Replace the ELA HOU -Fuser End .Service Manual 5) Over/Low Heat Error Check how the LED is displayed Over/Low Heat Error Is the same LED message shown NO OK Turn off the printer and stay for 5minute Yes Alignment & Troubleshooting 4-85 Turn off the printer.