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Harriet Lyons

4999 Forbes Ave


Pittsburgh, PA 10302
(303) 345-8977
mary.lyons@hotmail.com

PROFESSIONAL Pennsylvania Benefit Systems, Pittsburgh, PA


EXPERIENCE Benefit Administrator, 2004 – Present
 Responsible for all aspects of HR processing for 10 client
organizations, including invoicing, policy and workforce changes,
insuring data integrity and accuracy, and resolving individual issues

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 Reviewed approximately 100 insurance applications per month for
completeness and adherence to regulations
 Integral to the preparation of software training manuals used by
over 10,000 employees
 Provided IT support and answered questions on software related

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issues

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Mellon Financial, Pittsburgh, PA
Customer Support Representative, 2002 – 2004
 Handled approximately 100 customer calls per day and resolved
95% of client questions within the first 3 minutes
 Answered and fulfilled all customer inquiries by the end of the next
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business day, ensuring a high level of customer satisfaction

Pennsylvania Insurance Company, Pittsburgh, PA


Policy Coordinator, 2000 – 2002
 Reviewed 30+ insurance applications per day for completeness
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and adherence to regulations


 Processed up to 20 deceased refunds and cancellation of
insurance policies within 2 business days, ensuring clients received
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timely delivery of refunds


 Provided requests for information from policyholders, agents and
supervisors – which served as a critical source of information for
sales and client service
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Technology Solutions, Pittsburgh, PA


Administrative Assistant, 1998 – 2000
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 Responsible for providing office support for a $100 million


technology solutions provider - duties included heavy telephone
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support, maintaining extensive filing system, billing and accounting,


scheduling, and preparing client facing correspondence

EDUCATION University of Virginia, Richmond, VA


Bachelor of Art in Communication Studies, 1998
 
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