Harriet Lyons

4999 Forbes Ave Pittsburgh, PA 10302 (303) 345-8977 mary.lyons@hotmail.com PROFESSIONAL Pennsylvania Benefit Systems, Pittsburgh, PA EXPERIENCE Benefit Administrator, 2004 – Present  Responsible for all aspects of HR processing for 10 client organizations, including invoicing, policy and workforce changes, insuring data integrity and accuracy, and resolving individual issues  Reviewed approximately 100 insurance applications per month for completeness and adherence to regulations  Integral to the preparation of software training manuals used by over 10,000 employees  Provided IT support and answered questions on software related issues Mellon Financial, Pittsburgh, PA Customer Support Representative, 2002 – 2004  Handled approximately 100 customer calls per day and resolved 95% of client questions within the first 3 minutes  Answered and fulfilled all customer inquiries by the end of the next business day, ensuring a high level of customer satisfaction Pennsylvania Insurance Company, Pittsburgh, PA Policy Coordinator, 2000 – 2002  Reviewed 30+ insurance applications per day for completeness and adherence to regulations  Processed up to 20 deceased refunds and cancellation of insurance policies within 2 business days, ensuring clients received timely delivery of refunds  Provided requests for information from policyholders, agents and supervisors – which served as a critical source of information for sales and client service

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EDUCATION University of Virginia, Richmond, VA Bachelor of Art in Communication Studies, 1998

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Technology Solutions, Pittsburgh, PA Administrative Assistant, 1998 – 2000  Responsible for providing office support for a $100 million technology solutions provider - duties included heavy telephone support, maintaining extensive filing system, billing and accounting, scheduling, and preparing client facing correspondence

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