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45 Summit Lane  |  King of Prussia, PA 90893  |  (459) 454‐9887  |
Alexander Bell 
TECHNICAL SKILLS  Certifications: Apple Macintosh Service Certified Technician, Mac OS 
X Administration Basics 
Operating Systems: Mac OS 9, Mac OS X versions 10.0 through 10.5, Mac 
OS X  Server versions 10.0 through 10.5 

Hardware: PowerMac G3, PowerBook G3, PowerMac G4, 
PowerMac G4 Cube, PowerBook G4, PowerMac G5, 
Mac Pro, MacBook, MacBook Pro, Palm Treo 
Software: X11, Timbuktu remote control software, MS Office 

Suite, Adobe Creative Suite, Eudora Email, Meeting 
Maker, TCP/Connect 4, Adobe Acrobat, FileMaker Pro, 
4D, Apple Final Cut Studio, Apple iLife Suite, Apple 

iWork Suite, AppleWorks, Apple Remote Desktop 
Networks/Protocols: LAN/WAN, TCP/IP 
PROFESSIONAL  Advanced Computer Technologies, King of Prussia, PA 
EXPERIENCE  System Administrator, 2002 – Present 
 Provided desk‐side assistance, troubleshooting and maintenance for 
Mac based hardware and software related issues across various 
degrees of severity 

 Diagnosed difficult to resolve issues through remote access via SSH, log 
file examinations, and utilization of Timbuktu remote control software 
 Led a team of 4 in two separate operating system migrations; Mac OS 9 

to OS X and OS X 10.2 to 10.3 ‐ both migrations were completed ahead 
of schedule with minimal issues 
 Assigned lead responsibility for Blackberry Smartphone rollout and 
subsequent support 

  Computer Solutions Inc., King of Prussia, PA 

Computer Technician, 1999 – 2002 
 Provided desk‐side assistance, troubleshooting and maintenance for 
Mac based hardware and software related issues, resolving 

approximately 20 trouble tickets daily 
 Installed approximately 500 client machines across 10 municipal 
administrative locations  
 Procured computer parts directly from Apple as needed for the 
diagnosis and repair of user’s systems 
EDUCATION  ITT Technical Institute, King of Prussia, PA 
Computer Electronics Technician Certificate, 1999 
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