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[LogVersion] Logger=2 [LogData] Wednesday, August 18, 2010, 8:41:24 AM (03192) Log file started Wednesday, August 18,

2010, 8:41:24 AM (00000) "C:\DOCUME~1\user\LOCALS~1\Temp\p ft6~tmp\setup.exe" Wednesday, August 18, 2010, 8:41:24 AM (00000) v. Version 4.0.0.185 Wednesday, August 18, 2010, 8:41:25 AM (03177) Running in install mode. Wednesday, August 18, 2010, 8:41:26 AM (00000) PathPFW - Result = <empty> Wednesday, August 18, 2010, 8:41:26 AM (00000) *** InitEnrollment - Result = 1 Wednesday, August 18, 2010, 8:41:26 AM (00000) EnrollTarget - Result = C:\DOCUME ~1\user\LOCALS~1\Temp\pft6~tmp\setup.exe Wednesday, August 18, 2010, 8:41:26 AM (03194) Adding 'C:\DOCUME~1\user\LOCALS~1 \Temp\pft6~tmp\setup.exe' to trusted application list Wednesday, August 18, 2010, 8:41:26 AM (03191) Checking installation requirement s for CA Internet Security Suite ... Wednesday, August 18, 2010, 8:41:26 AM (03163) Checking operating system - Resul t = Windows XP (5.01.2600) + Service Pack 3 Wednesday, August 18, 2010, 8:41:26 AM (03162) Checking external module versions ... Wednesday, August 18, 2010, 8:41:26 AM (03164) Checking installation version ... Wednesday, August 18, 2010, 8:41:26 AM (03161) Checking for conflicting software ... Wednesday, August 18, 2010, 8:41:26 AM (03183) Checking permissions on registry keys ... Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\AppID\CaCCProvEP.EXE Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\AppID\CaCCProvSP.EXE Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\AppID\{5ED9EC76-F9A5-4f36-B507-981D0A489FCD} Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\AppID\{CBD39EDA-D575-4682-A1E2-AED6C61E934D} Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CLSID\{A2D580F6-88BF-42f8-8EB0-969A828A867B} Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CLSID\{A2D580F6-88BF-42f8-8EB0-969A828A867B}\Eleva tion Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CLSID\{A2D580F6-88BF-42f8-8EB0-969A828A867B}\Local Server32 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CLSID\{A2D580F6-88BF-42f8-8EB0-969A828A867B}\ProgI D Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CLSID\{A2D580F6-88BF-42f8-8EB0-969A828A867B}\TypeL ib Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CLSID\{A2D580F6-88BF-42f8-8EB0-969A828A867B}\Versi onIndependentProgID Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CLSID\{AACF4A1C-BC69-4359-9518-DF3F77E462BF} Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CLSID\{AACF4A1C-BC69-4359-9518-DF3F77E462BF}\Eleva tion Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CLSID\{AACF4A1C-BC69-4359-9518-DF3F77E462BF}\Local Server32 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry

key: MACHINE\SOFTWARE\Classes\CLSID\{AACF4A1C-BC69-4359-9518-DF3F77E462BF}\ProgI D Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CLSID\{AACF4A1C-BC69-4359-9518-DF3F77E462BF}\TypeL ib Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CLSID\{AACF4A1C-BC69-4359-9518-DF3F77E462BF}\Versi onIndependentProgID Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CaCCProvEP.CCComEP Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CaCCProvEP.CCComEP\CLSID Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CaCCProvEP.CCComEP\CurVer Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CaCCProvEP.CCComEP.1 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CaCCProvEP.CCComEP.1\CLSID Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CaCCProvSP.CaCCProvSP Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CaCCProvSP.CaCCProvSP\CLSID Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CaCCProvSP.CaCCProvSP\CurVer Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CaCCProvSP.CaCCProvSP.1 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CaCCProvSP.CaCCProvSP.1\CLSID Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\Interface\{5CF74415-61B8-4EF3-95E0-23576BEB31FC} Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\Interface\{5CF74415-61B8-4EF3-95E0-23576BEB31FC}\P roxyStubClsid Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\Interface\{5CF74415-61B8-4EF3-95E0-23576BEB31FC}\P roxyStubClsid32 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\Interface\{5CF74415-61B8-4EF3-95E0-23576BEB31FC}\T ypeLib Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\Interface\{6F340E79-8708-4DFA-8678-F0607392ED3F} Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\Interface\{6F340E79-8708-4DFA-8678-F0607392ED3F}\P roxyStubClsid Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\Interface\{6F340E79-8708-4DFA-8678-F0607392ED3F}\P roxyStubClsid32 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\Interface\{6F340E79-8708-4DFA-8678-F0607392ED3F}\T ypeLib Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\TypeLib\{B2EEDFC4-1293-4D15-B608-C15160356EC0} Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\TypeLib\{B2EEDFC4-1293-4D15-B608-C15160356EC0}\1.0 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\TypeLib\{B2EEDFC4-1293-4D15-B608-C15160356EC0}\1.0 \0 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\TypeLib\{B2EEDFC4-1293-4D15-B608-C15160356EC0}\1.0 \0\win32

Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\TypeLib\{B2EEDFC4-1293-4D15-B608-C15160356EC0}\1.0 \FLAGS Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\TypeLib\{B2EEDFC4-1293-4D15-B608-C15160356EC0}\1.0 \HELPDIR Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\TypeLib\{D8754529-6CDE-4CA0-BA22-32834ED55042} Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\TypeLib\{D8754529-6CDE-4CA0-BA22-32834ED55042}\1.0 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\TypeLib\{D8754529-6CDE-4CA0-BA22-32834ED55042}\1.0 \0 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\TypeLib\{D8754529-6CDE-4CA0-BA22-32834ED55042}\1.0 \0\win32 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\TypeLib\{D8754529-6CDE-4CA0-BA22-32834ED55042}\1.0 \FLAGS Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\TypeLib\{D8754529-6CDE-4CA0-BA22-32834ED55042}\1.0 \HELPDIR Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: CURRENT_USER\Software\ComputerAssociates Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: CURRENT_USER\Software\ComputerAssociates\eTrust Suite Personal Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: CURRENT_USER\Software\ComputerAssociates\eTrust Suite Personal\LicMgnt Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: CURRENT_USER\Software\ComputerAssociates\eTrust Suite Personal\LicMgnt\Cach e Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: CURRENT_USER\Software\ComputerAssociates\eTrust Suite Personal\LicMgnt\Cach e\255 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Shared Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Shared\CAUpdate Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Shared\CAUpdate\ProductConfig Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Shared\CAUpdate\ProductConfig\CC-UPDATE Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Shared\CAUpdate\ProductConfig\CC-UPDATE \ServerConfig Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Shared\CAUpdate\ProductConfig\CC-UPDATE \ServerConfig\Server0 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Shared\CCube Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Shared\CCube\CCUpdate Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Shared\CCube\CCUpdate\Schedule Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\eTrust Suite Personal Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\eTrust Suite Personal\LicMgnt

Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\eTrust Suite Personal\LicMgnt\255 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\eTrust Suite Personal\LicMgnt\255\Key_1 Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\eTrust Suite Personal\LicMgnt\Config Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\eTrust Suite Personal\suite Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\eTrust Suite Pe rsonal Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Services\CaCCProvSP Wednesday, August 18, 2010, 8:41:26 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Services\CaCCProvSP\Security Wednesday, August 18, 2010, 8:41:26 AM (03172) Checking permissions on directori es ... Wednesday, August 18, 2010, 8:41:26 AM (03201) Checking for other user sessions ... Wednesday, August 18, 2010, 8:41:26 AM (03191) Checking installation requirement s for CA Anti-Virus ... Wednesday, August 18, 2010, 8:41:26 AM (03162) Checking external module versions ... Wednesday, August 18, 2010, 8:41:26 AM (03164) Checking installation version ... Wednesday, August 18, 2010, 8:41:26 AM (03161) Checking for conflicting software ... Wednesday, August 18, 2010, 8:41:26 AM (03172) Checking permissions on directori es ... Wednesday, August 18, 2010, 8:41:26 AM (00000) Deleting "C:\WINDOWS\ccube_TestFi le" - Result = 1. Wednesday, August 18, 2010, 8:41:26 AM (00000) File does not exist. Wednesday, August 18, 2010, 8:41:26 AM (00000) Deleting "C:\WINDOWS\system32\ccu be_TestFile" - Result = 1. Wednesday, August 18, 2010, 8:41:26 AM (00000) File does not exist. Wednesday, August 18, 2010, 8:41:26 AM (00000) Deleting "C:\WINDOWS\system32\DRI VERS\ccube_TestFile" - Result = 1. Wednesday, August 18, 2010, 8:41:26 AM (00000) File does not exist. Wednesday, August 18, 2010, 8:41:26 AM (00000) Log - ::TerminateEnrollment Wednesday, August 18, 2010, 8:41:36 AM (00000) EULA accepted. Wednesday, August 18, 2010, 8:41:38 AM (00000) Installing to 'C:\Program Files\C A\CA Internet Security Suite'. Wednesday, August 18, 2010, 8:41:38 AM (00000) Disk space available: 9639MB Wednesday, August 18, 2010, 8:41:38 AM (00000) Disk space required: 43MB Wednesday, August 18, 2010, 8:41:38 AM (00000) Memory available: 1016MB Wednesday, August 18, 2010, 8:41:38 AM (00000) Memory required: 256MB Wednesday, August 18, 2010, 8:41:39 AM (00000) Installing to 'C:\Program Files\C A\CA Internet Security Suite'. Wednesday, August 18, 2010, 8:41:39 AM (00000) Disk space available: 9639MB Wednesday, August 18, 2010, 8:41:39 AM (00000) Disk space required: 43MB Wednesday, August 18, 2010, 8:41:39 AM (00000) Memory available: 1016MB Wednesday, August 18, 2010, 8:41:39 AM (00000) Memory required: 256MB Wednesday, August 18, 2010, 8:41:40 AM (03178) Installing to 'C:\Program Files\C A\CA Internet Security Suite'. Wednesday, August 18, 2010, 8:41:40 AM (03181) Installing CA Internet Security S uite ... Wednesday, August 18, 2010, 8:41:40 AM (03170) Creating directory: C:\Program Fi les\CA\CA Internet Security Suite Wednesday, August 18, 2010, 8:41:41 AM (03181) Installing CA Internet Security S uite ... Wednesday, August 18, 2010, 8:41:41 AM (00000) CA Internet Security Suite

Wednesday, August 18, 2010, 8:41:41 AM (03200) Adding applications to trusted pr ogram list ... Wednesday, August 18, 2010, 8:41:41 AM (00000) PathPFW - Result = <empty> Wednesday, August 18, 2010, 8:41:41 AM (00000) *** InitEnrollment - Result = 1 Wednesday, August 18, 2010, 8:41:41 AM (00000) EnrollTarget - Result = C:\DOCUME ~1\user\LOCALS~1\Temp\pft6~tmp\setup.exe Wednesday, August 18, 2010, 8:41:41 AM (03194) Adding 'C:\DOCUME~1\user\LOCALS~1 \Temp\pft6~tmp\setup.exe' to trusted application list Wednesday, August 18, 2010, 8:41:41 AM (00000) casecuritycenter.exe - Result = 0 Wednesday, August 18, 2010, 8:41:41 AM (00000) cctray\cctray.exe - Result = 1 Wednesday, August 18, 2010, 8:41:41 AM (00000) ccupdate\ccupdate.exe - Result = 2 Wednesday, August 18, 2010, 8:41:41 AM (00000) licreg.exe - Result = 3 Wednesday, August 18, 2010, 8:41:41 AM (00000) caunst.exe - Result = 4 Wednesday, August 18, 2010, 8:41:41 AM (00000) Log - ::TerminateEnrollment Wednesday, August 18, 2010, 8:41:41 AM (00000) *** RemoveFirewallTrustedApps - R esult = 9036 Wednesday, August 18, 2010, 8:41:41 AM (03169) Copying product files ... Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\setup.exe" to "C:\Program Files\CA\CA Internet Security Suite\ca unst.exe" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\eiss.dll" to "C:\Program Files\CA\CA Internet Security Suite\eis s.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\ccguifrm.dll" to "C:\Program Files\CA\CA Internet Security Suite \ccguifrm.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\ccguifrmres.dll" to "C:\Program Files\CA\CA Internet Security Su ite\ccguifrmres.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\ccissimg.dll" to "C:\Program Files\CA\CA Internet Security Suite \ccissimg.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\ccissprd.dll" to "C:\Program Files\CA\CA Internet Security Suite \ccissprd.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\ccissres.dll" to "C:\Program Files\CA\CA Internet Security Suite \ccissres.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\ccpriv.dll" to "C:\Program Files\CA\CA Internet Security Suite\c cpriv.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\ccprovep.exe" to "C:\Program Files\CA\CA Internet Security Suite \ccprovep.exe" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\ccprovsp.exe" to "C:\Program Files\CA\CA Internet Security Suite \ccprovsp.exe" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\calic.dll" to "C:\Program Files\CA\CA Internet Security Suite\ca

lic.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\ezavlic.dll" to "C:\Program Files\CA\CA Internet Security Suite\ ezavlic.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\license.dll" to "C:\Program Files\CA\CA Internet Security Suite\ license.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\license.txt" to "C:\Program Files\CA\CA Internet Security Suite\ license.txt" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\licreg.exe" to "C:\Program Files\CA\CA Internet Security Suite\l icreg.exe" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\casecuritycenter.exe" to "C:\Program Files\CA\CA Internet Sec urity Suite\casecuritycenter.exe" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caissresource.dll" to "C:\Program Files\CA\CA Internet Securi ty Suite\caissresource.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caissimages.dll" to "C:\Program Files\CA\CA Internet Security Suite\caissimages.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caissproduct.dll" to "C:\Program Files\CA\CA Internet Securit y Suite\caissproduct.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\ccdynamiccontent.dll" to "C:\Program Files\CA\CA Internet Sec urity Suite\ccdynamiccontent.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\ccupdif.dll" to "C:\Program Files\CA\CA Internet Security Sui te\ccupdif.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caissaspam.dll" to "C:\Program Files\CA\CA Internet Security Suite\caissaspam.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caissaspy.dll" to "C:\Program Files\CA\CA Internet Security S uite\caissaspy.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caissav.dll" to "C:\Program Files\CA\CA Internet Security Sui te\caissav.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caissfw.dll" to "C:\Program Files\CA\CA Internet Security Sui te\caissfw.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caisspc.dll" to "C:\Program Files\CA\CA Internet Security Sui

te\caisspc.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caissdm.dll" to "C:\Program Files\CA\CA Internet Security Sui te\caissdm.dll" - Result = 0. Wednesday, August 18, 2010, 8:41:41 AM (00000) Error 2 copying file. Wednesday, August 18, 2010, 8:41:41 AM (00000) Error 2 copying file on reboot. Wednesday, August 18, 2010, 8:41:41 AM (03106) Error copying file: caissdm.dll Result = 2 Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caisssafelinks.dll" to "C:\Program Files\CA\CA Internet Secur ity Suite\caisssafelinks.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\cctray.exe" to "C:\Program Files\CA\CA Internet Security Suit e\cctray\cctray.exe" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\cctrayissplugin.dll" to "C:\Program Files\CA\CA Internet Secu rity Suite\cctray\cctrayissplugin.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\ccupdate.exe" to "C:\Program Files\CA\CA Internet Security Su ite\ccupdate\ccupdate.exe" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\cauconfig.dll" to "C:\Program Files\CA\CA Internet Security S uite\ccupdate\cauconfig.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\cauconnect.dll" to "C:\Program Files\CA\CA Internet Security Suite\ccupdate\cauconnect.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\cauconnect.dll.sig" to "C:\Program Files\CA\CA Internet Secur ity Suite\ccupdate\cauconnect.dll.sig" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caumessage.dll" to "C:\Program Files\CA\CA Internet Security Suite\ccupdate\caumessage.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caupackage.dll" to "C:\Program Files\CA\CA Internet Security Suite\ccupdate\caupackage.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caupdate.dll" to "C:\Program Files\CA\CA Internet Security Su ite\ccupdate\caupdate.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\msvcp71.dll" to "C:\Program Files\CA\CA Internet Security Sui te\ccupdate\msvcp71.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\msvcr71.dll" to "C:\Program Files\CA\CA Internet Security Sui te\ccupdate\msvcr71.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\xerces-c_2_6.dll" to "C:\Program Files\CA\CA Internet Securit y Suite\ccupdate\xerces-c_2_6.dll" - Result = 1.

Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\xsec_1_1_0.dll" to "C:\Program Files\CA\CA Internet Security Suite\ccupdate\xsec_1_1_0.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caccproductcau.dll" to "C:\Program Files\CA\CA Internet Secur ity Suite\ccupdate\plugins\caccproductcau.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caccproductcau.dll.sig" to "C:\Program Files\CA\CA Internet S ecurity Suite\ccupdate\plugins\caccproductcau.dll.sig" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caccresourcecau.dll" to "C:\Program Files\CA\CA Internet Secu rity Suite\ccupdate\plugins\caccresourcecau.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caccresourcecau.dll.sig" to "C:\Program Files\CA\CA Internet Security Suite\ccupdate\plugins\caccresourcecau.dll.sig" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caccupdatecau.dll" to "C:\Program Files\CA\CA Internet Securi ty Suite\ccupdate\plugins\caccupdatecau.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caccupdatecau.dll.sig" to "C:\Program Files\CA\CA Internet Se curity Suite\ccupdate\plugins\caccupdatecau.dll.sig" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caccusdkcau.dll" to "C:\Program Files\CA\CA Internet Security Suite\ccupdate\plugins\caccusdkcau.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caccusdkcau.dll.sig" to "C:\Program Files\CA\CA Internet Secu rity Suite\ccupdate\plugins\caccusdkcau.dll.sig" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caissproductcau.dll" to "C:\Program Files\CA\CA Internet Secu rity Suite\ccupdate\plugins\caissproductcau.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caissproductcau.dll.sig" to "C:\Program Files\CA\CA Internet Security Suite\ccupdate\plugins\caissproductcau.dll.sig" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caissresourcecau.dll" to "C:\Program Files\CA\CA Internet Sec urity Suite\ccupdate\plugins\caissresourcecau.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\caissresourcecau.dll.sig" to "C:\Program Files\CA\CA Internet Security Suite\ccupdate\plugins\caissresourcecau.dll.sig" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\195677.html" to "C:\Program Files\CA\CA Internet Securit y Suite\help\195677.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\199049.html" to "C:\Program Files\CA\CA Internet Securit y Suite\help\199049.html" - Result = 1.

Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\199050.html" to "C:\Program Files\CA\CA Internet Securit y Suite\help\199050.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\3558.html" to "C:\Program Files\CA\CA Internet Security Suite\help\3558.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\362395.png" to "C:\Program Files\CA\CA Internet Security Suite\help\362395.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\362410.png" to "C:\Program Files\CA\CA Internet Security Suite\help\362410.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\362439.html" to "C:\Program Files\CA\CA Internet Securit y Suite\help\362439.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\3911.png" to "C:\Program Files\CA\CA Internet Security S uite\help\3911.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\4081.html" to "C:\Program Files\CA\CA Internet Security Suite\help\4081.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\4104.html" to "C:\Program Files\CA\CA Internet Security Suite\help\4104.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\4106.html" to "C:\Program Files\CA\CA Internet Security Suite\help\4106.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\4114.png" to "C:\Program Files\CA\CA Internet Security S uite\help\4114.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\573.png" to "C:\Program Files\CA\CA Internet Security Su ite\help\573.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\574.png" to "C:\Program Files\CA\CA Internet Security Su ite\help\574.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\636.gif" to "C:\Program Files\CA\CA Internet Security Su ite\help\636.gif" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\access_antispam_toolbar.html" to "C:\Program Files\CA\CA Internet Security Suite\help\access_antispam_toolbar.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\automatic_update_options.html" to "C:\Program Files\CA\C A Internet Security Suite\help\automatic_update_options.html" - Result = 1.

Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\back_up_your_data.html" to "C:\Program Files\CA\CA Inter net Security Suite\help\back_up_your_data.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\block.gif" to "C:\Program Files\CA\CA Internet Security Suite\help\block.gif" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\caiss_secure_now_spam.html" to "C:\Program Files\CA\CA I nternet Security Suite\help\caiss_secure_now_spam.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\castyles.css" to "C:\Program Files\CA\CA Internet Securi ty Suite\help\castyles.css" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\cbook.gif" to "C:\Program Files\CA\CA Internet Security Suite\help\cbook.gif" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\change_administrator_credentials.html" to "C:\Program Fi les\CA\CA Internet Security Suite\help\change_administrator_credentials.html" Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\collapse_all.png" to "C:\Program Files\CA\CA Internet Se curity Suite\help\collapse_all.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\configure_proxy_settings_automatically.html" to "C:\Prog ram Files\CA\CA Internet Security Suite\help\configure_proxy_settings_automatica lly.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\contact_online_consumer_technical_support.html" to "C:\P rogram Files\CA\CA Internet Security Suite\help\contact_online_consumer_technica l_support.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\contact_technical_support.html" to "C:\Program Files\CA\ CA Internet Security Suite\help\contact_technical_support.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\dhtml_search.htm" to "C:\Program Files\CA\CA Internet Se curity Suite\help\dhtml_search.htm" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\dhtml_search.js" to "C:\Program Files\CA\CA Internet Sec urity Suite\help\dhtml_search.js" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\dhtml_toc.css" to "C:\Program Files\CA\CA Internet Secur ity Suite\help\dhtml_toc.css" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\dhtml_toc.js" to "C:\Program Files\CA\CA Internet Securi ty Suite\help\dhtml_toc.js" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists.

Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\diamond.gif" to "C:\Program Files\CA\CA Internet Securit y Suite\help\diamond.gif" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\dna_secure_now.html" to "C:\Program Files\CA\CA Internet Security Suite\help\dna_secure_now.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\docsstylesheet.css" to "C:\Program Files\CA\CA Internet Security Suite\help\docsstylesheet.css" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\do_not_update_automatically.html" to "C:\Program Files\C A\CA Internet Security Suite\help\do_not_update_automatically.html" - Result = 1 . Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\EnableorDisableCAAnti-Spam.html" to "C:\Program Files\CA \CA Internet Security Suite\help\EnableorDisableCAAnti-Spam.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\EnableorDisableWebsiteInspector.html" to "C:\Program Fil es\CA\CA Internet Security Suite\help\EnableorDisableWebsiteInspector.html" - Re sult = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\enter_proxy_server_information_manually.html" to "C:\Pro gram Files\CA\CA Internet Security Suite\help\enter_proxy_server_information_man ually.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\expand_all.png" to "C:\Program Files\CA\CA Internet Secu rity Suite\help\expand_all.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\f_secure_now.html" to "C:\Program Files\CA\CA Internet S ecurity Suite\help\f_secure_now.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\help.png" to "C:\Program Files\CA\CA Internet Security S uite\help\help.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\help_menu.html" to "C:\Program Files\CA\CA Internet Secu rity Suite\help\help_menu.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\help_open.png" to "C:\Program Files\CA\CA Internet Secur ity Suite\help\help_open.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\horz1.gif" to "C:\Program Files\CA\CA Internet Security Suite\help\horz1.gif" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\horz2.gif" to "C:\Program Files\CA\CA Internet Security Suite\help\horz2.gif" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~

1\Temp\pft6~tmp\sc\help\hyphen.gif" to "C:\Program Files\CA\CA Internet Security Suite\help\hyphen.gif" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\index.htm" to "C:\Program Files\CA\CA Internet Security Suite\help\index.htm" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\indexpage.htm" to "C:\Program Files\CA\CA Internet Secur ity Suite\help\indexpage.htm" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\install_component_products.html" to "C:\Program Files\CA \CA Internet Security Suite\help\install_component_products.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\install_updates_automatically.html" to "C:\Program Files \CA\CA Internet Security Suite\help\install_updates_automatically.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\IntroductiontoCAWebsiteInspector.html" to "C:\Program Fi les\CA\CA Internet Security Suite\help\IntroductiontoCAWebsiteInspector.html" Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\introduction_to_ca_antispam.html" to "C:\Program Files\C A\CA Internet Security Suite\help\introduction_to_ca_antispam.html" - Result = 1 . Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\introduction_to_ca_antispyware.html" to "C:\Program File s\CA\CA Internet Security Suite\help\introduction_to_ca_antispyware.html" - Resu lt = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\introduction_to_ca_antivirus.html" to "C:\Program Files\ CA\CA Internet Security Suite\help\introduction_to_ca_antivirus.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\introduction_to_ca_parental_controls.html" to "C:\Progra m Files\CA\CA Internet Security Suite\help\introduction_to_ca_parental_controls. html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\introduction_to_ca_personal_firewall.html" to "C:\Progra m Files\CA\CA Internet Security Suite\help\introduction_to_ca_personal_firewall. html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\introduction_to_ca_security_center.html" to "C:\Program Files\CA\CA Internet Security Suite\help\introduction_to_ca_security_center.html " - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\introduction_to_DNA.html" to "C:\Program Files\CA\CA Int ernet Security Suite\help\introduction_to_DNA.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~

1\Temp\pft6~tmp\sc\help\legal_notice.html" to "C:\Program Files\CA\CA Internet S ecurity Suite\help\legal_notice.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\log_in_as_a_different_user.html" to "C:\Program Files\CA \CA Internet Security Suite\help\log_in_as_a_different_user.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\minus.gif" to "C:\Program Files\CA\CA Internet Security Suite\help\minus.gif" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\obook.gif" to "C:\Program Files\CA\CA Internet Security Suite\help\obook.gif" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\open_advanced_settings_for_antispyware.html" to "C:\Prog ram Files\CA\CA Internet Security Suite\help\open_advanced_settings_for_antispyw are.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\open_Advanced_Settings_for_anti_virus.html" to "C:\Progr am Files\CA\CA Internet Security Suite\help\open_Advanced_Settings_for_anti_viru s.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\open_advanced_settings_for_personal_firewall.html" to "C :\Program Files\CA\CA Internet Security Suite\help\open_advanced_settings_for_pe rsonal_firewall.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\open_advanced_settings_pc.html" to "C:\Program Files\CA\ CA Internet Security Suite\help\open_advanced_settings_pc.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\open_parent.js" to "C:\Program Files\CA\CA Internet Secu rity Suite\help\open_parent.js" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\plus.gif" to "C:\Program Files\CA\CA Internet Security S uite\help\plus.gif" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\portal_tab_selected_center.png" to "C:\Program Files\CA\ CA Internet Security Suite\help\portal_tab_selected_center.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\portal_tab_selected_left.png" to "C:\Program Files\CA\CA Internet Security Suite\help\portal_tab_selected_left.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\portal_tab_selected_right.png" to "C:\Program Files\CA\C A Internet Security Suite\help\portal_tab_selected_right.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\portal_tab_unselected_center.png" to "C:\Program Files\C A\CA Internet Security Suite\help\portal_tab_unselected_center.png" - Result = 1 . Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~

1\Temp\pft6~tmp\sc\help\portal_tab_unselected_left.png" to "C:\Program Files\CA\ CA Internet Security Suite\help\portal_tab_unselected_left.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\portal_tab_unselected_right.png" to "C:\Program Files\CA \CA Internet Security Suite\help\portal_tab_unselected_right.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\proxy_settings_configuration2.html" to "C:\Program Files \CA\CA Internet Security Suite\help\proxy_settings_configuration2.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\renew_product_licenses.html" to "C:\Program Files\CA\CA Internet Security Suite\help\renew_product_licenses.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\require_proxy_authentication.html" to "C:\Program Files\ CA\CA Internet Security Suite\help\require_proxy_authentication.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\reset_administrator_password.html" to "C:\Program Files\ CA\CA Internet Security Suite\help\reset_administrator_password.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\restore_files_settings.html" to "C:\Program Files\CA\CA Internet Security Suite\help\restore_files_settings.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\scan_my_computer_for_spyware.html" to "C:\Program Files\ CA\CA Internet Security Suite\help\scan_my_computer_for_spyware.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\scan_my_computer_for_viruses.html" to "C:\Program Files\ CA\CA Internet Security Suite\help\scan_my_computer_for_viruses.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\schedule_automatic_updates.html" to "C:\Program Files\CA \CA Internet Security Suite\help\schedule_automatic_updates.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\SecureNowwi.html" to "C:\Program Files\CA\CA Internet Se curity Suite\help\SecureNowwi.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\secure_now.html" to "C:\Program Files\CA\CA Internet Sec urity Suite\help\secure_now.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\secure_now_pc.html" to "C:\Program Files\CA\CA Internet Security Suite\help\secure_now_pc.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\snooze_antivirus_protection.html" to "C:\Program Files\C A\CA Internet Security Suite\help\snooze_antivirus_protection.html" - Result = 1 .

Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\space.gif" to "C:\Program Files\CA\CA Internet Security Suite\help\space.gif" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\space1x1.png" to "C:\Program Files\CA\CA Internet Securi ty Suite\help\space1x1.png" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\specify_not_to_connect_through_a_proxy_server.html" to " C:\Program Files\CA\CA Internet Security Suite\help\specify_not_to_connect_throu gh_a_proxy_server.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\stop_internet_access.html" to "C:\Program Files\CA\CA In ternet Security Suite\help\stop_internet_access.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\stylesheet.css" to "C:\Program Files\CA\CA Internet Secu rity Suite\help\stylesheet.css" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\system_tray_icon_tasks.html" to "C:\Program Files\CA\CA Internet Security Suite\help\system_tray_icon_tasks.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\s_secure_now.html" to "C:\Program Files\CA\CA Internet S ecurity Suite\help\s_secure_now.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\tab_index.htm" to "C:\Program Files\CA\CA Internet Secur ity Suite\help\tab_index.htm" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\tab_search.htm" to "C:\Program Files\CA\CA Internet Secu rity Suite\help\tab_search.htm" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\tab_toc.htm" to "C:\Program Files\CA\CA Internet Securit y Suite\help\tab_toc.htm" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\toc.htm" to "C:\Program Files\CA\CA Internet Security Su ite\help\toc.htm" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\topic.gif" to "C:\Program Files\CA\CA Internet Security Suite\help\topic.gif" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\UpdateYourCASecuritySoftwareManually.html" to "C:\Progra m Files\CA\CA Internet Security Suite\help\UpdateYourCASecuritySoftwareManually. html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\update_menu2.html" to "C:\Program Files\CA\CA Internet S ecurity Suite\help\update_menu2.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~

1\Temp\pft6~tmp\sc\help\view_statistics.html" to "C:\Program Files\CA\CA Interne t Security Suite\help\view_statistics.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\view_the_tutorial.html" to "C:\Program Files\CA\CA Inter net Security Suite\help\view_the_tutorial.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:41 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\sc\help\view_the_tutorial_help.html" to "C:\Program Files\CA\CA Internet Security Suite\help\view_the_tutorial_help.html" - Result = 1. Wednesday, August 18, 2010, 8:41:41 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:42 AM (00000) "C:\Program Files\CA\CA Internet Security Suite\ccprovep.exe" /regserver Wednesday, August 18, 2010, 8:41:42 AM (00000) ExitCodeProcess = 0 Wednesday, August 18, 2010, 8:41:42 AM (00000) "C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe" /service Wednesday, August 18, 2010, 8:41:43 AM (00000) ExitCodeProcess = 0 Wednesday, August 18, 2010, 8:41:43 AM (03199) Updating registry ... Wednesday, August 18, 2010, 8:41:43 AM (03193) Creating shortcuts on Start Menu ... Wednesday, August 18, 2010, 8:41:43 AM (00000) CA Internet Security Suite Wednesday, August 18, 2010, 8:41:43 AM (03200) Adding applications to trusted pr ogram list ... Wednesday, August 18, 2010, 8:41:43 AM (00000) PathPFW - Result = <empty> Wednesday, August 18, 2010, 8:41:43 AM (00000) *** InitEnrollment - Result = 1 Wednesday, August 18, 2010, 8:41:43 AM (00000) EnrollTarget - Result = C:\DOCUME ~1\user\LOCALS~1\Temp\pft6~tmp\setup.exe Wednesday, August 18, 2010, 8:41:43 AM (03194) Adding 'C:\DOCUME~1\user\LOCALS~1 \Temp\pft6~tmp\setup.exe' to trusted application list Wednesday, August 18, 2010, 8:41:43 AM (00000) casecuritycenter.exe - Result = 0 Wednesday, August 18, 2010, 8:41:43 AM (00000) EnrollTarget - Result = C:\Progra m Files\CA\CA Internet Security Suite\casecuritycenter.exe Wednesday, August 18, 2010, 8:41:43 AM (03194) Adding 'C:\Program Files\CA\CA In ternet Security Suite\casecuritycenter.exe' to trusted application list Wednesday, August 18, 2010, 8:41:43 AM (00000) cctray\cctray.exe - Result = 1 Wednesday, August 18, 2010, 8:41:43 AM (00000) EnrollTarget - Result = C:\Progra m Files\CA\CA Internet Security Suite\cctray\cctray.exe Wednesday, August 18, 2010, 8:41:43 AM (03194) Adding 'C:\Program Files\CA\CA In ternet Security Suite\cctray\cctray.exe' to trusted application list Wednesday, August 18, 2010, 8:41:43 AM (00000) ccupdate\ccupdate.exe - Result = 2 Wednesday, August 18, 2010, 8:41:43 AM (00000) EnrollTarget - Result = C:\Progra m Files\CA\CA Internet Security Suite\ccupdate\ccupdate.exe Wednesday, August 18, 2010, 8:41:43 AM (03194) Adding 'C:\Program Files\CA\CA In ternet Security Suite\ccupdate\ccupdate.exe' to trusted application list Wednesday, August 18, 2010, 8:41:43 AM (00000) licreg.exe - Result = 3 Wednesday, August 18, 2010, 8:41:43 AM (00000) EnrollTarget - Result = C:\Progra m Files\CA\CA Internet Security Suite\licreg.exe Wednesday, August 18, 2010, 8:41:43 AM (03194) Adding 'C:\Program Files\CA\CA In ternet Security Suite\licreg.exe' to trusted application list Wednesday, August 18, 2010, 8:41:43 AM (00000) caunst.exe - Result = 4 Wednesday, August 18, 2010, 8:41:43 AM (00000) EnrollTarget - Result = C:\Progra m Files\CA\CA Internet Security Suite\caunst.exe Wednesday, August 18, 2010, 8:41:43 AM (03194) Adding 'C:\Program Files\CA\CA In ternet Security Suite\caunst.exe' to trusted application list Wednesday, August 18, 2010, 8:41:43 AM (00000) Log - ::TerminateEnrollment Wednesday, August 18, 2010, 8:41:43 AM (00000) *** UpdateFirewallTrustedApps - R esult = 0 Wednesday, August 18, 2010, 8:41:43 AM (03184) Writing license data ... Wednesday, August 18, 2010, 8:41:43 AM (00000) "C:\Program Files\CA\CA Internet

Security Suite\licreg.exe" /s Wednesday, August 18, 2010, 8:41:43 AM (00000) ExitCodeProcess = 0 Wednesday, August 18, 2010, 8:41:43 AM (00000) PathPFW - Result = <empty> Wednesday, August 18, 2010, 8:41:43 AM (00000) *** InitEnrollment - Result = 1 Wednesday, August 18, 2010, 8:41:43 AM (00000) EnrollTarget - Result = C:\DOCUME ~1\user\LOCALS~1\Temp\pft6~tmp\setup.exe Wednesday, August 18, 2010, 8:41:43 AM (03194) Adding 'C:\DOCUME~1\user\LOCALS~1 \Temp\pft6~tmp\setup.exe' to trusted application list Wednesday, August 18, 2010, 8:41:45 AM (03181) Installing CA Anti-Virus ... Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\CA_AntiVirus Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CLSID\{1CE2AA40-1317-11D3-9922-00104B0AD431} Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\CLSID\{1CE2AA40-1317-11D3-9922-00104B0AD431}\Inpro cServer32 Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\CA_AntiVirus Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus\AutoDownload Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus\EmailAlerting Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus\Install Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus\OnDemandScanner Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus\Resident Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus\ScheduledScan Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus\Security Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\ISafe Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\ISafe\Server Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\ComputerAssociates\ProductInfoWSC Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAnt iVirus Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E980-E325-11CE-BFC1-080 02BE10318} Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Control\GroupOrderList Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Control\ServiceGroupOrder Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Services\CAISafe Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\VETFDDNT Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\VETMONNT

Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Services\VET-FILT Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Services\VET-REC Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Services\VETEBOOT Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Services\VETEFILE Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Services\VETFDDNT Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Services\VETMONNT Wednesday, August 18, 2010, 8:41:45 AM (00000) Checking user access on registry key: MACHINE\SYSTEM\CurrentControlSet\Services\VETMSGNT Wednesday, August 18, 2010, 8:41:45 AM (03178) Installing to 'C:\Program Files\C A\CA Internet Security Suite\CA Anti-Virus'. Wednesday, August 18, 2010, 8:41:45 AM (03170) Creating directory: C:\Program Fi les\CA\CA Internet Security Suite\CA Anti-Virus Wednesday, August 18, 2010, 8:41:45 AM (00000) *** RemoveFirewallTrustedApps - R esult = 0 Wednesday, August 18, 2010, 8:41:45 AM (00000) "C:\DOCUME~1\user\LOCALS~1\Temp\p ft6~tmp\av\setup.exe" /Silent /NoUpdateFromWeb /Language=en /ProductDest="C:\Pro gram Files\CA\CA Internet Security Suite\CA Anti-Virus" Wednesday, August 18, 2010, 8:41:47 AM (00000) ExitCodeProcess = 65536 Wednesday, August 18, 2010, 8:41:47 AM (03199) Updating registry ... Wednesday, August 18, 2010, 8:41:47 AM (03195) Writing uninstall information ... Wednesday, August 18, 2010, 8:41:47 AM (03188) Removing uninstall information .. . Wednesday, August 18, 2010, 8:41:47 AM (03169) Copying product files ... Wednesday, August 18, 2010, 8:41:47 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavissplugin.dll" to "C:\Program Files\CA\CA Internet Securi ty Suite\caavissplugin.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:47 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\cctrayavplugin.dll" to "C:\Program Files\CA\CA Internet Secur ity Suite\cctray\cctrayavplugin.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavarclibcau.dll" to "C:\Program Files\CA\CA Internet Securi ty Suite\ccupdate\plugins\caavarclibcau.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavarclibcau.dll.sig" to "C:\Program Files\CA\CA Internet Se curity Suite\ccupdate\plugins\caavarclibcau.dll.sig" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavdatcau.dll" to "C:\Program Files\CA\CA Internet Security Suite\ccupdate\plugins\caavdatcau.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavdatcau.dll.sig" to "C:\Program Files\CA\CA Internet Secur ity Suite\ccupdate\plugins\caavdatcau.dll.sig" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavengcau.dll" to "C:\Program Files\CA\CA Internet Security Suite\ccupdate\plugins\caavengcau.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavengcau.dll.sig" to "C:\Program Files\CA\CA Internet Secur ity Suite\ccupdate\plugins\caavengcau.dll.sig" - Result = 1.

Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavisafecau.dll" to "C:\Program Files\CA\CA Internet Securit y Suite\ccupdate\plugins\caavisafecau.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavisafecau.dll.sig" to "C:\Program Files\CA\CA Internet Sec urity Suite\ccupdate\plugins\caavisafecau.dll.sig" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavproductcau.dll" to "C:\Program Files\CA\CA Internet Secur ity Suite\ccupdate\plugins\caavproductcau.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavproductcau.dll.sig" to "C:\Program Files\CA\CA Internet S ecurity Suite\ccupdate\plugins\caavproductcau.dll.sig" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavresourcecau.dll" to "C:\Program Files\CA\CA Internet Secu rity Suite\ccupdate\plugins\caavresourcecau.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavresourcecau.dll.sig" to "C:\Program Files\CA\CA Internet Security Suite\ccupdate\plugins\caavresourcecau.dll.sig" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavrtdrvcau.dll" to "C:\Program Files\CA\CA Internet Securit y Suite\ccupdate\plugins\caavrtdrvcau.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavrtdrvcau.dll.sig" to "C:\Program Files\CA\CA Internet Sec urity Suite\ccupdate\plugins\caavrtdrvcau.dll.sig" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\caavinstallcci.dll" to "C:\Program Files\CA\CA Internet Secur ity Suite\ccupdate\install\caavinstallcci.dll" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\VIRUS_HELP_1" to "C:\Documents and Settings\All Users\Applica tion Data\CA\Consumer\ISS\FeedStore\VIRUS_HELP_1" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\VIRUS_HELP_2" to "C:\Documents and Settings\All Users\Applica tion Data\CA\Consumer\ISS\FeedStore\VIRUS_HELP_2" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\VIRUS_NEWLY_DISC" to "C:\Documents and Settings\All Users\App lication Data\CA\Consumer\ISS\FeedStore\VIRUS_NEWLY_DISC" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\av\VIRUS_TOP_5" to "C:\Documents and Settings\All Users\Applicat ion Data\CA\Consumer\ISS\FeedStore\VIRUS_TOP_5" - Result = 1. Wednesday, August 18, 2010, 8:41:48 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:48 AM (03193) Creating shortcuts on Start Menu ... Wednesday, August 18, 2010, 8:41:48 AM (00000) CA Anti-Virus Wednesday, August 18, 2010, 8:41:48 AM (03200) Adding applications to trusted pr ogram list ... Wednesday, August 18, 2010, 8:41:48 AM (00000) PathPFW - Result = <empty> Wednesday, August 18, 2010, 8:41:48 AM (00000) *** InitEnrollment - Result = 1

Wednesday, August 18, 2010, 8:41:48 AM (00000) EnrollTarget - Result = C:\DOCUME ~1\user\LOCALS~1\Temp\pft6~tmp\setup.exe Wednesday, August 18, 2010, 8:41:48 AM (03194) Adding 'C:\DOCUME~1\user\LOCALS~1 \Temp\pft6~tmp\setup.exe' to trusted application list Wednesday, August 18, 2010, 8:41:48 AM (00000) caav.exe - Result = 0 Wednesday, August 18, 2010, 8:41:48 AM (00000) EnrollTarget - Result = C:\Progra m Files\CA\CA Internet Security Suite\CA Anti-Virus\caav.exe Wednesday, August 18, 2010, 8:41:48 AM (03194) Adding 'C:\Program Files\CA\CA In ternet Security Suite\CA Anti-Virus\caav.exe' to trusted application list Wednesday, August 18, 2010, 8:41:48 AM (00000) caavguiscan.exe - Result = 1 Wednesday, August 18, 2010, 8:41:48 AM (00000) EnrollTarget - Result = C:\Progra m Files\CA\CA Internet Security Suite\CA Anti-Virus\caavguiscan.exe Wednesday, August 18, 2010, 8:41:48 AM (03194) Adding 'C:\Program Files\CA\CA In ternet Security Suite\CA Anti-Virus\caavguiscan.exe' to trusted application list Wednesday, August 18, 2010, 8:41:48 AM (00000) cavrep.exe - Result = 2 Wednesday, August 18, 2010, 8:41:48 AM (00000) EnrollTarget - Result = C:\Progra m Files\CA\CA Internet Security Suite\CA Anti-Virus\cavrep.exe Wednesday, August 18, 2010, 8:41:48 AM (03194) Adding 'C:\Program Files\CA\CA In ternet Security Suite\CA Anti-Virus\cavrep.exe' to trusted application list Wednesday, August 18, 2010, 8:41:48 AM (00000) isafe.exe - Result = 3 Wednesday, August 18, 2010, 8:41:48 AM (00000) EnrollTarget - Result = C:\Progra m Files\CA\CA Internet Security Suite\CA Anti-Virus\isafe.exe Wednesday, August 18, 2010, 8:41:48 AM (03194) Adding 'C:\Program Files\CA\CA In ternet Security Suite\CA Anti-Virus\isafe.exe' to trusted application list Wednesday, August 18, 2010, 8:41:48 AM (00000) vetmsg.exe - Result = 4 Wednesday, August 18, 2010, 8:41:48 AM (00000) EnrollTarget - Result = C:\Progra m Files\CA\CA Internet Security Suite\CA Anti-Virus\vetmsg.exe Wednesday, August 18, 2010, 8:41:48 AM (03194) Adding 'C:\Program Files\CA\CA In ternet Security Suite\CA Anti-Virus\vetmsg.exe' to trusted application list Wednesday, August 18, 2010, 8:41:48 AM (00000) Log - ::TerminateEnrollment Wednesday, August 18, 2010, 8:41:48 AM (00000) *** UpdateFirewallTrustedApps - R esult = 0 Wednesday, August 18, 2010, 8:41:48 AM (03195) Writing uninstall information ... Wednesday, August 18, 2010, 8:41:48 AM (00000) Log - ProductMain::TransferArmorS ettings Wednesday, August 18, 2010, 8:41:48 AM (00000) Log - ProductMain::RemoveObsolete Registry Wednesday, August 18, 2010, 8:41:48 AM (03198) Updating security products ... Wednesday, August 18, 2010, 8:41:50 AM (00000) Log - ::CreateRunOnceApp Wednesday, August 18, 2010, 8:41:50 AM (00000) Copying "C:\DOCUME~1\user\LOCALS~ 1\Temp\pft6~tmp\setup.exe" to "C:\Documents and Settings\All Users\Application D ata\CA\Consumer\ISS\tmp\cazz_001.exe" - Result = 1. Wednesday, August 18, 2010, 8:41:50 AM (00000) Destination file exists. Wednesday, August 18, 2010, 8:41:50 AM (00000) Log - Install::PostInstallationAd dOns Wednesday, August 18, 2010, 8:41:50 AM (00000) Log - Install::Run [RegoThread->D elete] Wednesday, August 18, 2010, 8:41:50 AM (00000) Log - Install::Run [RegoThread->E nd] Wednesday, August 18, 2010, 8:41:50 AM (00000) Log - ::RemoveApplicationPermissi ons Wednesday, August 18, 2010, 8:41:50 AM (00000) UnenrollResult - Result = 0 Wednesday, August 18, 2010, 8:41:50 AM (00000) Log - ::TerminateEnrollment Wednesday, August 18, 2010, 8:41:50 AM (00000) Log - Install::Finish Wednesday, August 18, 2010, 8:41:52 AM (03173) Log file finished - Result = 0 +++ --- +++ --- +++ Wednesday, August 18, 2010, 8:48:16 AM (00000) "C:\Documents and Settings\All Us ers\Application Data\CA\Consumer\ISS\tmp\cazz_001.exe" /null /RunOnce

Wednesday, August 18, 2010, 8:48:16 AM (00000) v. Version 4.0.0.185 Wednesday, August 18, 2010, 8:48:16 AM (00000) Deleting "C:\Documents and Settin gs\All Users\Application Data\CA\Consumer\ISS\tmp\cazz_001.exe" - Result = 0. Wednesday, August 18, 2010, 8:48:16 AM (00000) Error 5 deleting file. Wednesday, August 18, 2010, 8:48:16 AM (00000) Try deleting file on reboot. Wednesday, August 18, 2010, 8:48:16 AM (00000) File will be deleted on reboot. Wednesday, August 18, 2010, 8:48:16 AM (03173) - = 0 +++ --- +++ --- +++