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management, job scheduling, management tools, and security management. Storage management servicesHP provides a complete range of services for management of multivendor, highend SAN/NAS environments. Services range from base managementsuch as needs assessment, design, implementation, and ongoing maintenanceto sophisticated proactive services such as local secure data management and remote mirroring/failover. Storage management services also include full remotestorage management along with incremental and decremental capabilities for HP storage products. This allows you to increase storage capacity, have it managed onsite, and receive a consolidated and comprehensive monthly pay-per-use bill. Network management servicesHP provides a broad and flexible range of network and telecommunications management services that help you adjust to business change; integrate new technologies into converged networks; and adapt across horizontal, heterogeneous networks. HP works to keep the WAN, LAN, telephony and associated servicesincluding transmission, naming, and secure e-commerce connectionsbalanced and efficient. HPs strong relationships with telecommunications service providers are leveraged worldwide to deliver seamless provisioning, expense management, and ongoing operation of your critical voice and data environment. HPs approach is flexible, managing as much or as little of your telecommunications infrastructure as you desire. Whether your concern is managing your costs, managing your vendors, or having HP manage all your telecommunications needs, we can assist at any level.
Todays wireless and next-generation wired networks must deliver immediate access to your customers, partners, and employees without compromising the integrity of vital enterprise information assets. The goal of HP network management services is to provide the most flexible and cost-effective means of achieving this. Data-center management solutionsHP can manage your data center, at your site or from one of HPs worldwide secure Operations Management Center facilities. We can provide a data-center management solution that allows you to outsource as much or as little of your operations as you choose. Data-center services address all aspects of your facilities implementation, including power, air, connectivity, and physical security. HP Services manages well over one million square feet of data-center spaceincluding more than 78,000 servers and 14,000 mainframe MIPS. Our services cover the full spectrum of operations requirementsfrom bricks and mortar to the sophisticated technologies housed within. We deliver secure, hardened data-center environments (Uptime Institute Tier Levels II, III, IV) through facility administration, asset management, media management, and facility-level change management. Security management servicesHP provides comprehensive security services across your IT infrastructure, from the physical data center to network security for your existing firewall and VPN, including network intrusion detection, authentication, and virus protection. HPs innovative security technologies and proactive approach help find and eliminate threats before they damage your business.
As the Internet economy continues to grow, the risks associated with doing business online have increased exponentially. HP Services security experts provide structured services that help assess the data you need to protect, identify potential threats, determine the likelihood of those threats, implement cost-effective measures to protect your information assets, and establish a continuous review and improvement process. Managed Web servicesWe can provide secure, performance-tuned management of your Internetconnected Web servers. This includes URL availability, security patching, firewall management, load balancing and failover, middleware monitoring, and Web-site analytics. HP managed Web services cover the industrys most prevalent Web servers and server software, including Microsoft IIS, Microsoft .NET, iPlanet, Apache, BEA Weblogic, and IBM Websphere. Through proactive and preventive measures, HP continually monitors the performance of your Web server to help make sure that potential business interruptions are flagged quickly and downtime is minimized. We monitor the performance of your environment and adjust your infrastructure accordingly.
Governance
Our governance model is designed to let service relationships evolve and thrive within a flexible framework. We use methodologies and best practices to work beyond the written contract so that the outsourcing arrangement is sustainable and beneficial for both parties. Specifically, the HP Governance Model is grouped into four pillars: relationship management, operational controls, demand management, and proactive management/strategic planning. Our customer account management teams work with clients at multiple levels so that day-to-day operations and measurements support broader business objectives. Measurement is conducted via a balanced scorecard covering financial, customer,
employee, and operational aspects. The goal is to provide the best possible client experience, enabling mutual support and decision-making.
The HP advantage
Experience and track recordHP manages IT and finance and accounting operations for hundreds of the worlds largest enterprises and government agencies. Collaborative approachHP Services professionals work closely with you to understand your business goals and budgets, to define appropriate approaches, and to establish measurements to help achieve mutual satisfaction. Choice and flexibilityHP shares management responsibilities. You arent locked into a rigid outsourcing model. HP wont insist that you use proprietary technology. Global capabilitiesHP offers consistent and measurable levels of service wherever you do business around the world. HP professionals understand the complex requirements of global companies. Alliances with industry leadersHP draws on long-term alliances with todays top software companies, systems integrators, and consultants to provide you with a best-ofbreed solution. HP has the #1 platform share with many leading application vendors, including SAP, Microsoft, Oracle and Siebel. ,
Proven methodologiesHP adheres to process-based best practices and the rigorous standards of IT Service Management (ITSM) processes based on the IT Infrastructure Library (ITIL), as well as ISO 9001 2000 and BS15000 quality metrics. We have established processes for transition, transformation, and governance. As a full-service IT provider, HP delivers: Strong business transformation capabilities, proven by: More than 2,000 business relationship management engagements More than 400 major supply-chain infrastructure rollouts 20,000 network infrastructure implementations More than 31 million Microsoft software seat migrations Flexible financial and contractual terms that include quick asset transfers, joint risk/reward relationships, and industry-leading service-level agreements (SLAs) Technology innovation and leadership that span distributed computing, open-standardsbased and UNIX-systembased servers and storage, Microsoft technology and services, multi-platform availability solutions, infrastructure management software, and mission-critical infrastructure products and services
The technical expertisebuilt on 60 years of experienceof more than 65,000 IT professionals worldwide, including: 28,000 trained Microsoft specialists plus 5,200 Microsoft-certified engineers 19,000 multivendor UNIX system engineers 6,200 Cisco specialists plus 2, 00 Cisco-certified 1 engineers 105 operations response centers 80 client education centers 50 recovery centers with experience in more than 5,000 successful client recoveries Sharp focus on core IT infrastructure competencies, complemented by proven partnerships with leading global firms such as Accenture, AOL, AT&T, Avaya, BEA Systems, BearingPoint, Deloitte Consulting, Capgemini, Cisco, Intel, Microsoft, Novell, Oracle, SAP, Siebel Systems, and Sprint Management of a wide array of multivendor platforms, applications, and devices, including: Over 78,000 servers More than 14,000 MIPS 1 million network ports .4 More than 2,600 SAP instances with over 740,000 users 1 million desktops .2 1 million help desk seats .8 More than 900,000 Microsoft Exchange and Lotus Notes/Domino seats