Failure Points in Storage Configurations: Common Problems and a Solution

Charles Macdonald EMC Proven Professional Knowledge Sharing 2010

Charles Macdonald Senior Technology Specialist TELUS charles.macdonald@telus.com

Table of Contents
Introduction ....................................................................................................................... 1 Components of the Storage Environment ......................................................................... 2 Roles and Responsibilities ............................................................................................ 2 Table 1 – Typical Roles in a Storage Environment ................................................... 4 I/O System Components ................................................................................................... 6 Physical Components of the I/O System: Hosts, Connectivity, and Storage ................ 6 Figure 1 – Hosts, Connectivity, and Storage ............................................................. 7 Hosts: Physical Components .................................................................................... 8 Figure 2 – Host Physical Components in the I/O Path .............................................. 9 Connectivity: Physical Components ........................................................................ 10 Figure 3 – FC Network Physical Components in the I/O Path ................................ 12 Storage: Physical Components ............................................................................... 13 Figure 4 – Storage Physical Components in the I/O Path ....................................... 14 Figure 5 – Physical Components in the I/O Path and Roles ................................... 16 Logical Components of the I/O System ....................................................................... 17 Hosts: Logical Components .................................................................................... 17 Figure 6 - Host Logical Components in the I/O Path ............................................... 20 Connectivity: Logical Components .......................................................................... 21 Storage: Logical Components ................................................................................. 21 Figure 7 – Storage Logical Components in the I/O Path ......................................... 24 Figure 8 – Logical Components in the I/O Path ...................................................... 25 Configurable Items in the Storage Environment ......................................................... 26 Figure 9 – I/O Path for Solaris 10 with Leadville and DMX ..................................... 31 Defining the Problem ................................................................................................... 33 Solving the Problem .................................................................................................... 33 Figure 11 – Configuration Management Goal ......................................................... 36 Conclusion ...................................................................................................................... 37

Disclaimer: The views, processes or methodologies published in this compilation are those of the authors. They do not necessarily reflect EMC Corporation’s views, processes, or methodologies

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Introduction
In large organizations, responsibility for configuring items between the application and the physical disks that may affect storage availability and performance often cross several functional groups, e.g., storage operations, systems administration, database administration, application support, and design/architecture. Configuration errors or omissions at any level can contribute to performance degradation or decreased availability. However, requirements are often not well understood by all the groups involved. This article offers a generalized overview of the path an I/O operation takes between the application and the storage to illustrate how the interaction of various configurable items provides optimal performance and availability.

This article will provide Storage Administrators with a common language for potential configuration issues with: • • • • • Other Systems Administrators Database Administrators Application Support Design/Architecture Managers responsible for technical groups

An understanding between management and the technical groups ensures that they all work collaboratively to deploy and maintain systems with appropriate configurations that meet performance and availability requirements.

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Components of the Storage Environment
A storage environment includes three categories of components: 1. Physical components of the I/O system 2. Logical components of the I/O system 3. Human actors

Physical components include servers, storage arrays, and connectivity devices. Logical components include databases, server operating systems, and storage system microcode. Human Actors, i.e., the people associated with the storage environment, include business users who create, view, and manipulate data within the storage environment, as well as anyone involved in the architecture, design, deployment, maintenance, and ongoing operation of the storage environment’s physical and logical components.

The purpose of a storage environment is to support business functions and objectives at the least possible cost. Business objectives that drive costs include not just the amount of primary data that must be stored, but also multipliers to the amount of data, such as the number of backups required, backup retention periods, archive retention, and disaster recovery requirements. Associated cost drivers include performance requirements for speed of access to the data, availability requirements that require redundancy, and sufficiency of systems to meet recovery time and recovery point objectives. The three components of a storage environment must be working in concert to fulfill this purpose.

Roles and Responsibilities
The Business User is the most important person within the storage environment. He/she is the reason for the existence of the storage environment. Others in the storage environment perform the tasks required to design, deploy, and operate the storage environment. These tasks are generally consistent regardless of the business setting, but the way that tasks are allocated in different organizations may be quite different. For example, the configuration of disk and file systems on a server may be a Systems Administrator function in one organization, but the responsibility of the Storage Administrator in another. Similarly, higher level functions, such as planning the

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and communication are likely to increase the frequency of preventable business function disruptions by introducing failure points in the storage environment. That may not be true in many organizations. Organizational roles and responsibilities should be well defined and well understood by all of the groups and individuals involved. Insufficient collaboration. coordination. as should methods of engagement and communication between the functional groups. but reside within a Storage Operations group in another. the roles of the typical actors in a storage environment are summarized in Table 1. Different structures may co-exist within silos in the same organization for a variety of reasons such as legacy structures inherited with the acquisition of other corporations. 2010 EMC Proven Professional Knowledge Sharing 3 . may be determined by a Design group in one organization. In this article. The role descriptions use the term Service Level Agreement (SLA) that implies that some level of service has been well defined. they are not intended to define a standard that would be suitable for all organizations.particulars of storage allocations. These definitions are for illustration only. or independent management structures in different functional business groups or branches of business.

having broad impact on strategic technology decisions. and manipulate data within the storage environment to carry out business functions. and manage applications. Designers create specific technology solutions for defined business requirements. *Note: Business Users might not be very good at defining requirements. data retention periods. Designers produce designs within the constraints set by Architects on technology and standards. Architects create standards and blueprints for the technology that will be available within an organization. Business User requirements* provide the justification for the cost of deploying and maintaining a storage environment. e. including vendor selection. the desire “we want 100% uptime and never delete anything” usually does not become a requirement when the business is presented with a price tag to achieve it. and disaster recovery strategies. Application Support Analysts deploy. including performance and availability requirements.g. recovery time objectives. Architects set general and specific technology directions at a high level.Table 1 – Typical Roles in a Storage Environment Actor Role Business Users store. availability. retrieve. and drive the creation of SLAs for items such as performance. 2010 EMC Proven Professional Knowledge Sharing 4 .. Application Support Analysts maintain applications to meet defined SLAs. configure. recovery point objectives.

including performance and availability requirements. volume managers. and manage server hardware and operating systems. in accordance with designs provided by Designers. and manage storage arrays and dedicated storage networks. such as tape libraries. in accordance with designs provided by Designers. Systems Administrator responsibilities include configuring server components relating to storage. Backup Administrators deploy. path management software. Backup Administrators maintain the backup environment to meet SLAs.Database Administrators deploy. and dedicated hardware that supports the application. configure. and manage backup applications. including performance and availability requirements. including performance and availability requirements. and manage databases and database related software. including performance and availability requirements. configure. Systems Administrators maintain the server environment to meet SLAs. 2010 EMC Proven Professional Knowledge Sharing 5 . Database Administrators maintain the database environment to meet SLAs. such as HBAs. Systems Administrators deploy. in accordance with designs provided by Designers. Storage Administrators deploy. Storage Administrators maintain the storage arrays and networks to meet SLAs. and file systems. configure. such as Oracle ASM. configure.

and their relationships.I/O System Components The following sections provide a generic description of the I/O System in terms of physical components. Hosts can be anything from a notebook PC. twisted pair cables. Connectivity refers to the physical components that provide the medium for communication between hosts and storage. Connectivity. Hosts are the computers that run the applications that users interact with to store. Figure 1 illustrates the high level relationship between hosts. or copper cables. This article is only concerned with intelligent storage arrays that do not merely provide access to disk. and manipulate data. such as optical cables. The physical components of the storage environment are discussed in more detail in the following sections. In the case of networks. 2010 EMC Proven Professional Knowledge Sharing 6 . and storage devices. and switches. retrieve. connectivity. and Storage The physical components of a storage environment are segregated into host. Below. Physical Components of the I/O System: Hosts. but the general discussion applies to other storage networks as well. routers. connectivity. it also includes hubs. for both block based storage on an FC SAN. optical disk drives. to large mid-range systems. and solid state disk drives. Most of the examples are for hosts attached to block storage over a fibre channel network. and storage. and network attached storage. and may also refer to virtual hardware. but also provide a feature rich environment that mediates the access to disk. such as a VMware server. logical components. such as magnetic tape. Storage refers to any storage medium that is external to the host.

Connectivity.Figure 1 – Hosts. and Storage 2010 EMC Proven Professional Knowledge Sharing 7 .

The CPU. for a host with connectivity to block based storage via an FC SAN. and their I/O connections. such as the keyboard. and mouse. Internal Storage consists of memory. monitor.g. and CD/DVD drives. and I/O devices communicate within a computer over buses and bridges that form the internal connectivity. Internal Storage. e. the physical components can be generalized to the Central Processing Unit (CPU). 2010 EMC Proven Professional Knowledge Sharing 8 . and Internal Connectivity.. tape drives. I/O Devices include devices that handle user to host communications. RAM and ROM. such as disk drives.Hosts: Physical Components To illustrate data flow within a computer. and devices such as Network Interface Cards (NICs) and Host Bus Adapters (HBAs) that enable host to host or host to external storage communications. I/O Devices. and larger storage devices. The CPU consists of the physical components that perform the instructions contained in the programs. Note that the host is depicted with two HBAs to provide physical redundancy for the I/O path to the storage. internal storage. Figure 2 is a high level diagram of the physical components within a host. The CPU also contains some amount of high speed storage (registers and cache) to facilitate CPU operations.

Figure 2 – Host Physical Components in the I/O Path 2010 EMC Proven Professional Knowledge Sharing 9 .

and CIFS. particularly where the IP connectivity is not a dedicated storage network. NFS. Connectivity: Physical Components There are a variety of connectivity options to support various storage network protocols. switch port failure).. IP networks provide connectivity for host and storage for either block based or file based I/O. provide connectivity between hosts and storage for block based I/O. Block based I/O over IP networks use protocols such as iSCSI. HBA optic failure. 2010 EMC Proven Professional Knowledge Sharing 10 . If business functions are particularly sensitive to performance degradation. This article will only consider two types of storage networks: IP networks and FC networks. FC networks. but will also have a 50% reduction in theoretical bandwidth to the storage. File I/O protocols Network File System (NFS) and Common Internet File System (CIFS) that are used to access Network Attached Storage (NAS) devices are more widely used. so it is the only device considered here. and not just downtime. such as Infiniband. so are not described in this article. Fibre Channel over Ethernet (FCoE). Fibre Channel (FC). and switches. The connectivity devices in FC networks can consist of routers. also called fabrics. and may require redundancy to meet availability requirements. a generalized description of FC switches is given below. However.The physical components of the host must be sized appropriately for the expected workload. it will still have access to disk in the case of a failure that interrupts the I/O path for one HBA (e. Additional HBAs may be required in the host to provide redundancy for performance if the potential performance degradation in this routine failure scenario is not acceptable to the business user.g. hubs. You must also consider exception scenarios when determining the necessary level of redundancy. for example. a host with two separate HBAs attached to a pair of redundant SAN fabrics. iSCSI. IP networks are generally well understood. troubleshooting problems with NAS is often complicated by having an additional organizational unit involved (the IP Network Administrators) and a more complex topology. or FCoE. FC switches are the prevalent interconnect device.

or switch) that is attached to the port. so that a failure in one fabric degrades connectivity. Director class switches may also have hot swappable controller cards. and power supplies. which transmit and receive signals to and from the node (host. FC switches generally include a number of hot swappable components. Cables used to connect nodes to the FC switch are generally fibre optic cables. rather than interrupting it. but copper may be used in some circumstances. Figure 3 illustrates the components of a FC network. fans. which also allows provides the communication path for the controller units. Ports contain a transceiver (either a gigabit interface converter (GBIC). or a small form-factor pluggable (SFP). internal connectivity. storage. Port to port communication in the switch takes place via a bus or backplane.FC switches consist of three key components: ports. and control processor (CP) units. 2010 EMC Proven Professional Knowledge Sharing 11 . FC networks are typically deployed in pairs of redundant fabrics. such as GBICs.

Figure 3 – FC Network Physical Components in the I/O Path 2010 EMC Proven Professional Knowledge Sharing 12 .

One storage array may contain different types of disks. back end. but all contain some type of redundancy. writes are duplicated on two separate cache boards. I/O operations to cache are much faster than I/O operations to disk. such as FC. The back end controllers also contain some small amount of memory to help facilitate and optimize data transfer between the cache and the physical disks. Cache increases the speed of write operations from a host perspective. Cache consists of a number of cards of volatile memory that mediates the transfer of data between hosts and physical disks. or a storage network. cache. and physical disks. The physical disks in the storage array are persistent data stores. Figure 4 illustrates the physical components of a storage array. Serial ATA (SATA). The internal connectivity in the storage array varies between storage vendors and models of arrays.e. Back adapters are configured to provide multiple paths to the disks. The back adapters connect to physical disks using SCSI or FC. speeding up read I/O operations by facilitating some portion of the read I/O from the host perspective to be performed at cache rather than disk speeds. then writes it to disk or destages it later. i. The back end consists of storage back adapters and their controllers. data that is written to disk is not dependent on power to maintain its state. During a power failure. as the storage array acknowledges the write I/O as committed when it is written to cache.Storage: Physical Components The physical makeup of a storage array is described by grouping components into four broad categories: front end. The front end consists of the storage front adapters and their controllers. either through direct connections. battery power dumps cache to vault disks. Different disk sizes may also reside within the same storage array. so the back adapters are not a single point of failure in the storage array. or Solid State Drives (SSD). Read ahead algorithms attempt to prefetch data into cache before hosts request it. 2010 EMC Proven Professional Knowledge Sharing 13 . Front adapters provide the interface between the hosts and the storage array. Cache mirroring protects uncommitted writes from cache board failures.

Figure 4 – Storage Physical Components in the I/O Path 2010 EMC Proven Professional Knowledge Sharing 14 .

The roles and responsibilities for architecture. and identifies the actors that are responsible for tasks associated with the physical components.Figure 5 illustrates an end-to-end look at the physical components in the I/O path. and operation of the physical infrastructure are generally easy to define. such as dual HBAs and FC fabrics. The greater danger lies in the configuration of the storage environment’s logical components. design. 2010 EMC Proven Professional Knowledge Sharing 15 . and obvious failure points in the infrastructure are relatively easy to avoid if you take care to introduce architectural standards and solution designs that incorporate hardware redundancy.

Figure 5 – Physical Components in the I/O Path and Roles 2010 EMC Proven Professional Knowledge Sharing 16 .

The OS manages the interactions and interfaces between the users. Device drivers interact with the programmed instructions called firmware or microcode that reside on the hardware devices. such as HBAs. Examples of operating systems include Microsoft Windows. 2010 EMC Proven Professional Knowledge Sharing 17 . Linux. The availability and performance of the storage environment is highly dependent on correctly configuring the logical components to work together. The OS and drivers provide all of the basic services used for I/O on the host. connectivity. Some hardware devices. the logical components. Device drivers enable the OS to communicate with specific hardware devices. and HPUX. but the physical divides are still a useful model for organizing the discussion of the logical components. such as Solaris. support user microcode upgrades. and storage. AIX. and the various flavours of UNIX. or may be installed separately. Device drivers may be embedded with the OS. and the physical components on the host. Hosts: Logical Components Operating Systems (OS) provide the logical container that the rest of the logical components on a host work within. Logical components may reach beyond the physical divides between hosts.Logical Components of the I/O System The logical components of the I/O system control user interactions with the physical components and interactions between the physical components and include: • • • • • • • • host applications databases host operating systems storage operating systems FC fabric operating systems logical volume managers file systems device drivers The logical components contain a large number of configurable items that multiply to create a vast number of configuration combinations. depending on the OS and the specific hardware.

Logical Volume Managers (LVM) provide a virtualization layer above what the OS sees as physical disks. Multipath managers may be integrated in the OS. such as Veritas Volume Manager. and retrieval.e. and mediate access to the disk. Other LVM functionality may include snapshots. and then create logical volumes that are again presented to the OS as physical disks. a portion of a physical disk. and to increase throughput. Devices are presented over multiple physical and logical paths to provide redundant access to storage. Logical volumes can be a partition. and the ability to move data around on physical disks without any disruption to data access. Oracle Automatic Storage Management (ASM) provides a file system and LVM-like functionality specifically for Oracle database applications. LVMs group a disk or disks into a volume group. e. i. Path managers recognize that the multiple paths point to a single storage device. or may be provided by a third party. or may be a third party product.Multipath Managers provide a layer of virtualization above what the OS sees as physical disks. These are then mapped to LVM extents if an LVM is present. such as AIX LVM and Windows Logical Disk Manager. HDS HDLM. Applications and databases both rely on the file system to manage data storage and retrieval. and video games. web browsers. They contain the functionality and logic to allow users to perform groups of related tasks. Applications reside in a logical layer above the file system. EMC Powerpath™.. For example. Oracle and Microsoft SQL are examples of database applications. or may span multiple physical disks. the OS disk physical events are mapped to actual physical disks by the storage subsystem. From an OS perspective. storage. File Systems provide a method to store and organize data in collections of files. Examples of application classes include word processors. LVMs may be integrated with the OS. 2010 EMC Proven Professional Knowledge Sharing 18 . or Veritas DMP. which in the case of external storage are also a virtual entity. and then to the OS disk physical extents. like Solaris MPxIO. Applications directly provide services to users. Multipath managers may also provide performance enhancement functionality by incorporating algorithms to spread I/O over multiple paths. ASM uses raw disk that does not pass through any other LVM or file system present on the host. The file system maps user data to logical units of storage called file system blocks.g.. software RAID implementations. Database applications are specialized for organizing logically related data to facilitate data analysis.

the logical path of an I/O passes through several layers. 2010 EMC Proven Professional Knowledge Sharing 19 . • • • • • • • • I/O begins in the application/database layer is passed to the file system then the LVM then to the SCSI target drivers followed by the multipath driver then the SCSI command is encapsulated by the driver or drivers that handle the fibre channel protocol (FCP) then passes on to the HBA driver and out to the SAN This layering is depicted in Figure 6 below.Since the logical components in the I/O path are layered.

Host Logical Components in the I/O Path 2010 EMC Proven Professional Knowledge Sharing 20 .Figure 6 .

may contain a wide range of features including support for multiple RAID levels. often referred to as microcode. A zone set is a collection of zones that identifies which nodes are visible to each other on the fabric. For FC fabrics. as the logical configuration of FC switches is generally not the source of many systemic problems in the storage environment. the principal logical component of interest from a configuration perspective is FC zoning that restricts communications between the nodes that are logged into the FC fabric. remote replication capabilities. FC switches run their own operating systems that are also referred to as microcode. web interfaces. application interfaces (API). and external storage virtualization. then pre-fetch data from disk to cache in anticipation of a host request to increase read hits. The storage operating systems also manage performance optimization algorithms. Storage: Logical Components The storage array operating system.Connectivity: Logical Components Logical components in the connectivity environment direct traffic between the source and destination devices on the network. Zoning decreases interference between nodes that do not need to communicate with each other. logical device snapshots. and simplifies management. logical device cloning. Read hits decrease I/O response time by serving reads at cache rather than disk speeds. and alerting via Simple Mail Transfer Protocol (SMTP). These include command queuing that optimizes I/O by re-ordering commands to reduce seek time and rotational latency on the physical disks. The microcode provides all of the FC services and management components such as command line interfaces (CLI). provides security by restricting communications between nodes. This article does not provide a detailed discussion of the I/O path within the FC fabric. 2010 EMC Proven Professional Knowledge Sharing 21 . and read ahead algorithms that recognize sequential read I/O.

and then committing the data to disk later. or to scenarios where data is being written directly to disk for reasons other than write aside. The term write miss may also be applied to delayed fast writes. 2010 EMC Proven Professional Knowledge Sharing 22 . This is called a write hit. The storage array must adapt its SCSI emulation to accommodate variations in host operating system requirements. As discussed above. The precise path an I/O takes through the storage array varies somewhat depending whether the I/O is a write or a read. Read hits occur when a read I/O is serviced from data already resident in cache. and on its interaction with the cache. also known as LUN masking.Storage arrays partition physical disks into logical devices (ldevs) that are then presented to hosts as SCSI target devices. A read miss occurs when a read request has to wait for data to be read from the physical disks before it can be returned to the host. This slows down the write response time for the host. If a write I/O is forced to wait for a cache slot to become free because the cache is globally stressed. such as the EMC CLARiiON®. Active/passive arrays also need to accommodate different behaviours for the various host multipath manager solutions. which service I/O at disk speeds. or a cache limit has been reached for the logical device. As mentioned earlier. so have a significantly lower response time to the host than read misses. and describes the majority of write I/O. read-ahead algorithms increase the number of read hits by prefetching data to cache in anticipation of host requests. commonly referred to as LUNs. LUN security. a delayed fast write has occurred. allow the storage administrator to set write aside limits that direct large I/Os directly to disk. Read hits service I/O at cache speeds. allows multiple hosts to access LUNs through shared front end ports on the storage array without seeing LUNs that belong to other hosts. storage arrays increase write performance by acknowledging write I/O to the host once data has been written to mirrored cache. but prevents large I/Os from consuming too much cache. Some storage arrays. such as cache failure.

then the original write is never committed to disk. after which the SCSI payload is extracted by the front end controllers. the I/O passes through layers that deal with FCP.The sequence of events for a write hit on the storage array begins with FC frames being received on the front end ports. From a logical perspective. The I/O is written to mirrored cache. then SCSI. then map logical devices to physical devices. if a host overwrites the data while it still resides in cache (a write cache rehit). Note that not all writes are necessarily committed to disk. as illustrated in Figure 7. then service the I/O to/from the physical devices. encapsulates it in an FC frame. Later. 2010 EMC Proven Professional Knowledge Sharing 23 . and sends it to the host via the front end port. which then commit the data to disk. the data is destaged from cache to the back end controllers. and then the front end controller creates a SCSI write acknowledgement.

Figure 7 – Storage Logical Components in the I/O Path 2010 EMC Proven Professional Knowledge Sharing 24 .

Figure 8 – Logical Components in the I/O Path 2010 EMC Proven Professional Knowledge Sharing 25 .

Incorrect configurations at any level can defeat physical and logical designs for high availability. Common maintenance and deployment activities that should not cause disruption to service include: • • • • • Activating zone sets on the SAN fabric Creating LUNs on storage arrays Allocating LUNs to hosts Microcode upgrades on switches Microcode upgrades on storage arrays 2010 EMC Proven Professional Knowledge Sharing 26 . Storage environments should be able to withstand many types of physical failures and brief connectivity interruptions without causing significant disruption to applications and databases.Configurable Items in the Storage Environment The logical layers in the storage environment have configurable components that affect performance and availability. that end-to-end view can be difficult to accomplish as the various actors often do not understand the end-to-end configuration requirements. Common failures and events that should not cause disruption to service include: • • • • • • Single disk failure within a RAID group HBA failure in a multipath environment Switch or switch port failure in a multipath environment Storage port failure in a multipath environment Redundant power supply failure on a storage array LUN trespassing in active/passive storage arrays Some of the above may cause performance degradation in busy systems. Most default configurations will work when deployed. concealing issues that will only become apparent when an exception scenario occurs with the storage environment. the loss of one of two paths as the result of a switch port failure decreases theoretical throughput by 50%. Correct configurations require end-to-end compatibility for the configuration of the logical components. For example. However. and the loss of a disk within a RAID group causes an increase in disk activity when the RAID group rebuilds to a new disk or a hot spare.

.. This affects activities like: • • SCSI LUN numbering (e. concatenated) Fan out ratios 2010 EMC Proven Professional Knowledge Sharing 27 . For example. a CLARiiON microcode upgrades requires the service processors (SP) to reboot.. Volume Set Addressing for HPUX) SCSI emulation and failover configurations (e. 15000 RPM vs. Additional care needs to be taken with active/passive storage arrays such as the EMC CLARiiON if the activity requires a controller failover.g.Some of these activities may cause some performance degradation in busy systems. storage administrators’ tasks are fairly straightforward.g.g. 10000 RPM) MetaLUN configuration (striped vs. striped vs.g.g. SATA. From an availability perspective.. resulting in many multipath events on connected hosts as LUNs trespass back and forth between the two SP. concatenated) Fabric Zoning Storage Administrator activities that are not OS agnostic are due to OS variations in SCSI implementation and fail over requirements. with only minor variations in configuration to suit the OS of the attached host. FC vs. They affect decisions about items such as: • • • • RAID type (e. the following Storage Administrator activities are OS agnostic: • • • • LUN masking (unless LUN masking also includes SCSI emulation) LUN creation MetaLUN configuration (e.g. RAID 10) Disk tier (e. SSD vs. RAID 5 vs. e.. HBA registration on CX) Storage Administrators face greater challenges with configuration for performance considerations. port flag settings on DMX..

and timeout settings for reporting I/O operation failures up to the next logical layer. These documents are updated regularly to cover new products. The System Administrator runs a data collection tool to capture the configuration of a host (EMCGrab for UNIX. Incompatible configurations between the layers can lead to service disruptions if any layer is not able to appropriately handle I/O operation exceptions. EMC also provides the web-based Host Environment Analysis Tool (HEAT) to assist Systems Administrators to validate the configuration of hosts that are attached to EMC Symmetrix® or CLARiiON arrays via FC. This guidance widely comes in the form of an interoperability matrix that contains information on a wide range of host-connectivity-storage combinations. and driver patches and upgrades.. for both logical and physical components. Several examples of failures due to configuration or compatibility issues are discussed below.. HEAT then compares the host configuration against the current interoperability matrix.g.g. and may include guidelines for parameter tuning beyond the guidelines published in the interoperability matrix. These detailed guides provide an in-depth look at configuration options. VxFS. due to a number of factors: • • • the large number of configurable items the large number of product choices available at the various logical levels (e. Systems Administrators. EMCReports for Windows). EMC PowerPath® vs. there are multiple mechanisms for retrying failed I/O operations. and provides a report on the configuration highlighting any discovered deficiencies. then uploads the compressed output file to the HEAT website. 2010 EMC Proven Professional Knowledge Sharing 28 . and Application Support Analysts). ZFS vs. As a result. and are suitable general performance requirements. Database Administrators. microcode. native multipath vs. Each logical layer of the I/O path has some mechanism for dealing with imperfect I/O operations. VxDMP) the responsibility for configurable items affecting availability and performance resides in different functional groups (e. and include required OS. Detailed connectivity guides for a particular OS and storage vendor combination is usually available from the storage vendor.Most storage availability issues related to configuration reside in the logical components at the host level. Storage vendors provide guidance on host configurations that have been tested for availability.

They are often thought to be only related to performance..There must be some mechanism at the application level to deal with I/O interruptions that are considered to be normal operations in the storage environment. even though NFS on the host recovers gracefully. which can trigger write timeout values within Oracle ASM. This causes ASM to take disk groups offline. For example.g. For example. as they now have more control over the configuration of logical devices on the host. For example. as a result. WebLogic 8. switch microcode upgrades. and Storage Administrator could lead to devices with dissimilar performance characteristics (e.1 JMS queues have internal timers that may cause JMS to shut down if I/O hangs during the ‘non-disruptive’ failover of the NAS head during a microcode upgrade. For example. adding new devices into an ASM disk group triggers a rebalancing operation that can have a significant performance impact. With Oracle ASM. Path management software may require SCSI target driver timeout settings that are different than the OS default settings. inappropriately high queue depth settings can lead to unusually high I/O response times on a busy storage array. poor communication between the DBA. but queue depth can also be implicated in availability. failing to set the ssd:ssd_io_time on a Solaris 10 host running the Leadville stack can cause the host to panic or offline all disk during regular SAN events such as LUN trespasses. or storage array microcode upgrades. Systems Administrator. SATAII) being added to the same ASM disk group. FC vs. Host SCSI queue depth settings that control the maximum number of outstanding SCSI commands can be queued against a device. DBAs also choose how to allocate raw devices into the ASM disk groups. when applications are introduced that are not able to tolerate normal operations in the storage environment. DBAs can make many configuration changes that affect performance. Database Administrators have taken on some additional configuration responsibilities. but they can also impact availability. so in some cases problems are introduced at the design stage. Whether or not there is a configurable item at the application layer depends on the application. 2010 EMC Proven Professional Knowledge Sharing 29 .

Figure 9 relates the generic logical layers presented in this article to a specific configuration example: a Solaris 10 host using the Leadville stack.FC protocol parameter tuning may also be recommended on some systems. again leading to potential availability issues for common SAN events. mapped to the actor in the organization most likely to perform the configuration. or the length of time the HBA waits before it takes a port offline due to loss of light. Also included are some comments about configurable items at each logical layer. affecting items such as the number of I/O retries at the FC frame level. Storage vendor qualified HBA drivers and firmware may contain default settings that are different from the OEM installation. attached via dual FC fabrics to an EMC DMX class array. 2010 EMC Proven Professional Knowledge Sharing 30 .

conf /kernel/drv/mpt.conf entries: Fail port: fp_offline_ticker FC Frame reties: fp_retry_count HBA drivers emlxs HBA HBA 2010 EMC Proven Professional Knowledge Sharing 31 .Figure 9 – I/O Path for Solaris 10 with Leadville and DMX HOST Solaris 10 – Leadville I/O timeout I/O size Block size Configurable Items Applications Databases Application Oracle 10g File System Oracle Automatic Storage Management (ASM)* ZFS ASM Logical Volume Manager (LVM) * if present zpools RAID Striping Cache Quotas Snapshots Clones Block size Compression Diskgroups External Redundancy Allocation Unit Size Striping Stripe size SCSI target drivers ssd /etc/system entries: I/O timeout: ssd_io_time Queue Depth: ssd_max_throttle SCSI retry: ssd ua retry count /kernel/drv/fp.conf Multipath drivers scsi_vhci (mpxio) fcp FC protocol drivers fp /etc/system entries: Automatic LUN discovery: fcp:ssfcp_enble_auto_configuration Fail port: fp_offline_ticker FC Frame reties: fp retry count /kernel/drv/emlxs.

size) RAID level Share Everything. Share Nothing Hot Spares RAID RAID 5 (7+1) Disk Controllers Port Port D i s k 2010 EMC Proven Professional Knowledge Sharing 32 .CONNECTIVITY Port Port FC Zoning FC Zoning Single initiator zoning Single initiator zoning Zoning Port speed Port Port Port STORAGE Port Port Flag settings: Common Serial Number Disable Queue Reset on Unit Attention Fan Out ratios SCSI LUN numbers FC Protocol Fibre and SCSI Port Flag Settings SCSI Emulation LUN mapping LUN Security LUN masking LUN masking MetaDevice striping/concatenation Logical Devices MetaDevices Cache Cache Disk Tier (disk type. speed.

with the amount of detail necessary to support decision making regarding the potential impact configuration changes may have within the storage environment. all you have to do is flip through the “Fixed Problems” section of the microcode patches you haven’t applied yet to get some ideas. or failure to maintain the environment by pro-actively applying patches and upgrades. Configuration management begins with identifying the components in the storage environment. Each of these processes needs to be tied to a rigorous configuration management discipline to maintain a storage environment that approaches optimal performance and availability within the constraints of the environment’s physical capabilities. Often. and capacity management processes. this information will be recorded in a database referred to as the configuration management database (CMDB). As a corollary to the above. Configuration changes resulting from new deployments into the environment. but may not withstand storage environment exception scenarios. performance. most storage related problems occur because people associated with the storage environment deploy flawed configurations that appear to be healthy. and sustainment activities arising from problem. However. The configuration management discipline should also contain processes that control the 2010 EMC Proven Professional Knowledge Sharing 33 .Defining the Problem On occasion. it follows that: Most storage related failures are preventable. In other cases. It is easy to imagine nightmarish storage scenarios. storage goes awry. incorrect configurations may manifest as problems on a future reboot. such as microcode upgrades and redundant hardware failures. it is safe to state: Most storage related failures are directly attributable to improper configurations either as the result of initial deployment errors. Solving the Problem Configuration of a storage environment is an iterative process. The purpose of configuration management is to identify and track the characteristics of the physical and logical components. As a general statement. or disk discovery.

or what servers require proactive maintenance to apply an OS patch?) • What configuration changes were introduced in the storage environment that may be linked to the introduction of a current problem? Configuration management in the storage environment is complicated by the number of organizational teams that may be involved in the design. and must be effectively integrated into their deployment and maintenance procedures. a reference to the vendor documentation that specifies the setting. databases. A successful configuration management implementation must define. as it must capture new technologies as they are introduced. what servers are connected to a failed switch. may be impacted by a problem that has been identified? (e. and maintenance of the configurable items in the I/O path. OS and microcode patches). Some organizations may choose to create a separate organizational unit for configuration management. Each of the affected organizational groups should have a highly skilled resource involved in the configuration management process since the establishment of deployment standards requires specialized knowledge within each logical layer of the storage environment. new driver versions. Documentation of the standards should include a description of the functionality of each configuration item. In any case. and. This will be an ongoing process.g.g. applications. etc. and fixes and releases for existing components (e.e. record. servers... Configuration management processes should be deeply integrated with problem management and change management processes. etc. and will assist in providing answers to questions such as: • • What business services. place controls on changes to the configuration). This higher level information will increase compliance by providing 2010 EMC Proven Professional Knowledge Sharing 34 . and require configuration audits. if appropriate. deployment. while others may choose to create a committee containing representation from several organizational groups. configuration standards must be effectively communicated to the operational groups that apply the configurations. as well as the reason for the particular value it should be set to. may be impacted by a planned configuration change? What business services. provide the ability to report on the configuration. and standardize the configuration requirements for all of the logical components in the I/O path.. servers. databases. applications.configuration (i.

Figure 11 illustrates the desired outcome of implementing a configuration management process for the storage environment. 2010 EMC Proven Professional Knowledge Sharing 35 . which can be useful as an organizational performance metric. In large environments. or as part of a continuous improvement process. Audits also allow compliance with configuration standards to be measured and rated. Audit configurations to ensure that they comply with the defined configuration standards.operational staff with a context for configuration decisions. and generally increases their level of awareness and comfort with the storage environment. Audits should be conducted for each deployment. periodic audits can be limited to some representative subset of the environment to allow the overall compliance of the storage environment to be extrapolated. and also periodically to measure the degree of compliance with configuration standards and uncover any latent threats.

Figure 11 – Configuration Management Goal 2010 EMC Proven Professional Knowledge Sharing 36 .

Conclusion The purpose of a storage environment is to support business functions and objectives at the least possible cost. such as when configuration errors are embedded in deployment tools. storage related skills within the Systems Administrator groups are likely to decline over time. As well as tracking the status of all of the configurations within the storage environment. this declining skill set presents challenges in maintaining the health of the storage environment. To be successful. As a result. We can reduce storage related failures by implementing a rigorous configuration management discipline. or if server configurations and patch levels delay or prevent microcode upgrades being deployed on storage arrays and switches. As the storage environment grows larger. these roles are often separated into different functional groups. the Storage Administrator and the Systems Administrator roles are likely to reside within the same functional group. the logical. the configuration management processes must include representation from all of the functional groups involved in configuring the I/O path. However. Configuration and maintenance issues at the Systems Administrator level can compound very quickly. Since Systems Administrators are responsible for a large number of configurable items related to storage. such as: • • • The large number of configurable items at the host level The large number of product choices available The responsibility for configurable items resides in several different functional groups When an organization first deploys a storage environment. due to a number of factors. To fulfill this purpose. physical. the configuration 2010 EMC Proven Professional Knowledge Sharing 37 . and be integrated into their documentation and procedures. and human components of a storage environment must be working in concert. storage configurations often fail. Thus. most storage related failures are preventable. with causes that are directly attributable to improper configurations or poor maintenance practices. as new Systems Administrators have generally had very limited exposure to external storage. Most storage configuration issues occur in the logical components at the host level.

• Decreasing SAN complexity by limiting the number of storage vendors within the same class of storage. but having two vendors for modular storage increases complexity unnecessarily.e. In general.. Their expertise and experience in other customer sites should be leveraged when establishing a configuration management process and in its ongoing maintenance. Configuration management faces fewer challenges if the number of unique configurations can be reduced by: • Limiting the number of manual tasks in server deployments by using standard images during deployment and tools such as Jumpstart for Solaris. modular arrays. Storage vendors provide guidance on host configurations that have been tested for availability and are suitable general performance requirements. or NIM for AIX. 2010 EMC Proven Professional Knowledge Sharing 38 . storage vendors are strongly motivated to help keep your storage environment healthy.management process must include regular audit procedures to provide a measurable verification of the level of compliance to standards. EMC also provides tools that allow Systems Administrators to quickly check a host configuration against the current EMC support matrix. having different vendors for monolithic arrays. and NAS is manageable. Kickstart for Red Hat Linux. i.

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