Internet PhonePhoneWebCati/ Country Penetration recruit to recruit to CATI Rate Web CLT Argentina 48.9% X X X Brazil 36.

2% X X X Canada 74.9% X X X Chile 50.4% X X X Colombia 47.6% X F2F CLT is best Mexico 24.8% X X X Peru 25.8% X F2F CLT is best USA 76.2% X X X

Focus Groups X X X X no X no X

IDIs X X X X X X X X

N.B: Keep in mind that capabilities can be affected in a way or another depending on the audience, th and the Incidence rate. For instance, while CATI or Phone-recruit to web is doable in Brazil, ti may not

NOTES: (1) Statistics for North America were updated for December 31, 2009. (2) Population is based on data contained in the US Census Bureau. 3) The most recent usage data comes mainly from figures published by Nielsen Online , ITU , Computer In

epending on the audience, the duration of the interview, s doable in Brazil, ti may not be the recommanded apporach shoudl we be aiming at a rural population...

sen Online , ITU , Computer Industry Almanac, and trustworthy local sources.

at a rural population...

Internet Phone- PhoneWebCati Country Penetration recruit recruit /CATI Rate to Web to CLT Belgium 70.0% X X X Bulgaria 36.7% X F2F CLT is best Croatia 50.0% X X X Czech Rep. 59.0% X X X Denmark 84.2% X X X Finland 83.5% X X X France 69.3% X X X Germany 75.3% X X X Greece 45.9% X X X Hungary 59.3% X X X Italy 51.7% X X X Latvia 61.4% X X X Lithuania 59.2% X X X Luxembourg 78.7% X X X Netherlands 85.6% X X X Norway 90.9% X X X Poland 52.0% X X X Portugal 41.8% X F2F CLT is best Romania 33.4% X F2F CLT is best Russia 32.3% X F2F CLT is best Slovakia 65.3% X X X Spain 71.8% X X X Sweden 89.2% X X X Switzerland 75.5% X X X Turkey 34.5% X F2F CLT is best Ukraine 22.7% X F2F CLT is best UK 76.4% X X X

Focus Groups X X X X X X X X X X X X X X X X X X X X X X X X X X

IDIs X X X X X X X X X X X X X X X X X X X X X X X X X X X

NOTES: (1) Statistics for North America were updated for December 31, 2009. (2) Population is based on data contained in the US Census Bureau. 3) The most recent usage data comes mainly from figures published by Nielsen Online , ITU , Computer In

nline , ITU , Computer Industry Almanac, and trustworthy local sources.

Country Algeria Cameroon Egypt Kenya Morrocco Nigeria South Africa Tunisia Middle Eastern countries/Emirates

PhonePhoneInternet WebCati recruit to recruit Penetration Rate /CATI Web to CLT 12.0% X F2F CLT is best 3.8% X F2F CLT is best 21.1% X F2F CLT is best 8.6% X F2F CLT is best 33.4% X F2F CLT is best 16.0% X F2F CLT is best 10.8% X F2F CLT is best 33.4% X F2F CLT is best 28.8% X F2F CLT is best

Focus Groups

X X X

N.B: Keep in mind that capabilities can be affected in a way or another depending on the audience, th and the Incidence rate. For instance, while CATI is doable in most of the Middle East Region, it is not r Phone interviews when the duration is beyond 25 Minutes. In which case we would opt for a Face-to-F

NOTES: (1) Statistics for North America were updated for December 31, 2009. (2) Population is based on data contained in the US Census Bureau. 3) The most recent usage data comes mainly from figures published by Nielsen Online , ITU , Computer In

IDIs X X X X X X X X X

ending on the audience, the duration of the interview, ddle East Region, it is not recommendedat all to conduct e would opt for a Face-to-Face approach.

n Online , ITU , Computer Industry Almanac, and trustworthy local sources.

Internet Country Penetration Rate Australia 80.1% China Hong kong India 28.7% 69.2% 7.0%

WebCati/CATI X X X X Yes, but telephone is not the prefered approach for cultural reasons. F2F or pure online is. X X X X X X

Phone-recruit to Web X

Phonerecruit to CLT X

Focus Groups X X X X

IDIs X X X X

Outside of large cities, F2F CLT is best X X Outside of Delhi and Mumbai, F2F CLT is best

Japan

75.5%

Philippines Singapore S. Korea Taiwan Thailand Vietnam

24.5% 72.4% 77.3% 65.9% 24.4% 25.7%

F2F CLT is best X X X X X X F2F CLT is best F2F CLT is best

X X X X X X

X X X X X X

NOTES: (1) Statistics for North America were updated for December 31, 2009. (2) Population is based on data contained in the US Census Bureau. 3) The most recent usage data comes mainly from figures published by Nielsen Online , ITU , Computer In

e , ITU , Computer Industry Almanac, and trustworthy local sources.

General notes about our capabilities: 1) We work in over 80 countries on a monthly basis. 2) All of our data collection processes are ISO 9001 Quality certified since 1995. Hence, we have strict quality control processes in place. 3) we have a total of 1950 CATI Stations, all High-speed internet enabled 4) all of our CATI stations are centralized through our propriatary Virtual Call Center (VCC) allowing for one unique back end for programming, quota management, first Company to bring the CATI technology to Europe 5) EFG has been the trasnlation implementation, final data delivery. back in 1984. 6) The standard for Focus Group faciliteis is not the same from a country to another. Do not expect to find a "western world" level of facility in countries like Ukraine or Romonia. This is also thrue within a countrie. While state of the art facilities can be found in Shanghai, it may not be the case other cities... 7) as a general rule, we have the resources to conduct all type fo studies worldwide, but it doesn't mean that we are able to use all methodlogical approaches in every signe country, among every single type of audience, and indifferently of the interviewing length on IR. 8) we will always provide our expert advise on best practice at the proposal stage so that you can fully rely on us as your international fieldwork partner