Bharti AXA

Submitted By, Amit Kumar Jha- 10064 Anusha Vijayakumar- 10068 Ashish Arora- 10071 Eldhose Peter- 10076 Loma Progesh Desai- 10086 Swosti Panda- 10113

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.............................................................................................................................................................................................................. 9 eYantra ........................................................................................................................................................... 12 IT Innovations in organizations............................................................ 9 Consilium Software ......................................................................................................................................................... 9 Dhruv Technology Solutions .................................................... 3 Motors.............................................................................................................................................................................................................................................................................................................................................................................................................................. 5 Strategy ................................................................................................................................................................................................................................................................ 6 Level of IT integration in their business ......................................................................................................................................................................................................................................................Bharti AXA Contents Stakeholders ........................................................................................ 8 CDC Software Corporation: ............................................................................... 4 Accidents: ................................................................................................................ 5 Current Market Share .................................................................. 10 Intense Technologies:................................................................................................ 7 IT Service Providers for Bharti AXA: .............................................................................................. 12 Negocios IT Solutions ........................................................................................................................................ 6 Strategy Differentiators ..................................................... 13 References............................................... 11 E-Meditek Solutions Ltd ................. 3 Health................... 3 Business.................................................................................................................... 8 Centum Learning:........................................................................................................................................................... 3 Location ..... 14 Page 2 ...................................

has 1% market share with a total premium of Rs 543-crore as on August 31. Business Health Bharti AXA General Insurance has made available an array of health insurance policies that can be relied on for protection in various kinds of circumstances. etc including symptoms or conditions existing when the policy cover comes into force for the first time. An uncertain future should not stand in the way of you living life to the fullest. Bharti Group holds 74% of equity and AXA holds 26% of the equity. after four continuous renewals with Bharti AXA. To certify a secure future for yourself and your loved ones. day care treatment. Ltd. bypass surgery. When medical emergencies and extended stays at hospitals are unavoidable. Agri Business and Retail. Following are the different health insurance products offered by Bharti AXA General Insurance: Smart Health Insurance Policy: Bharti AXA s Smart Health Insurance Policy covers hospitalization expenses. the worry of daily expenses in a hospital is the bitterest medicine to take. India. y Smart Health Essential Insurance Policy: The road to recovery is always shorter when the mind is at ease. It entered the Indian market in 2006.Bharti AXA Stakeholders Bharti AXA Life Insurance Co. pre and post-hospitalization expenses. and AXA. domiciliary hospitalization. Location Bharti AXA has its headquarters in Bangalore. pre-existing diseases critical illness like cancer. coronary heart/artery disease. is a joint venture between Bharti. allow us to help lighten the worries of the wallet? Think-smart! Smart Health Critical Illness Insurance Policy: The most cherished moments in life are the ones spent with your family and those dear to you. one of India s leading business groups with interests in Telecom. think smart! Bharti AXA's Page 3 y . 2009. Often. world leader in Financial Protection and Wealth Management.

expenses towards surgery and medicine costs. y Smart Health High Deductibles Policy: Your physical health and those of your family must be paid honest heed to. surgery to aorta. strokes. It offers extended coverage for hospitalization expenses incurred for treatment of disease. illness or injury. after 4 continuous renewals with Bharti AXA. in-patient physiotherapy charges and accompanying person s expenses. One can either opt for a reimbursement/payment of hospitalization expenses for treatment of critical illnesses. multiple sclerosis. It also includes transplantation of organs. room charges. Equipping yourself with adequate financial protection for contingencies is the need of the hour. ambulance charges. Pre-existing diseases covers expenses incurred for treatment relating to pre-existing diseases. end-stage lung disease. This policy covers all expenses incurred towards critical illnesses such as cancer. organ / bone marrow transplantation. heart valve surgery. providing quality health care to your loved ones can prove to be an expensive task. primary pulmonary hypertension . requiring hospitalization for a period of 30 days prior to hospitalization and for a period of 60 days post hospitalization. illness or injury. incurred for treatment of disease.Bharti AXA Smart Health Critical Illness Insurance Policy is simple and yet comprehensive. coronary artery bypass surgery. illness and injury after applying the deductible that you have opted for. or a payment of compensation on diagnosis of critical illnesses and on survival for more than 30 days. motor neuron disease. But now you can relax with the Smart Health High Deductibles Insurance Policy. terminal illness and bacterial meningitis. Motors y Smart drive ±Car Insurance: Page 4 . major burns. once diagnosed. coma. aplastic anaemia. coronary heart/ artery disease. Pre and post hospitalization expenses that reimburse medical expenses related to disease or injury. kidney failure. You can enjoy benefits like hospitalization expenses including doctor fees. With medical costs on a daily rise. end-stage liver failure. fulminant hepatitis.

Current Market Share AXA Group is a worldwide leader in Financial Protection. Bharti AXA Smart Personal Accident Individual Insurance Policy has a reply to offer when there's a hard knock! Bharti AXA General Insurance. which is among largest players in the Indian insurance sector. death or property damage of third parties. It further provides cover for liability. North America and the Asia/Pacific area. and Bihar and in several Northeastern states like Assam. pleasure and domestic purposes as well as professional purposes. IFRS Page 5 . Orissa. It further provides cover for liability.Bharti AXA It provides protection for loss or damage to your car arising out of any unfortunate eventuality. with major operations in Europe. y Smart drive Two-wheeler Insurance: It provides protection for loss or damage to your two-wheeler arising out of any unfortunate eventuality. has joined hands with Anjali Microfinance and Arohan Microfinance to start the distribution of its micro insurance products for the rural populations in the east and northeastern parts of India. Accidents: y Smart Personal Accident Individual Insurance: Rude surprises cause a jolt they can be disruptive. y Smart drive Commercial Vehicle Insurance: The Smart Drive policy for Commercial Vehicle attends to your various requirements because you have the options of including Personal accident cover to named persons as well as legal liabilities to employees and passengers. death or property damage of third parties. The Policy covers your motor vehicle used for social. AXA's operations are diverse geographically. The Policy covers also covers auto-cycles and mechanically assisted pedal cycles. damaging and deadly. This tie up would enable the company to service households in West Bengal. For full year 2008.

multi-product platform To adapt AXA's best practice blueprints as a sound platform for efficient and profitable growth To leverage Bharti's local knowledge. The American Depository Share is also listed on NYSE under the ticker symbol AXA. products and business capability Strong AXA and Bharti brands which can be leveraged to attract and retain a high quality management team Page 6 . The current market is worth 50. Strategy Differentiators y y y y y Strong partner Bharti .Bharti AXA revenues amounted to Euro 91. Bharti AXA Life insurance. infrastructure and customer base To deliver high levels of shareholder return To build long term value with our business partners by enhancing the proposition to their customers To be the employer of choice to attract and retain the best talent in India To be recognized as being close and qualified by our customers. Strategy y y y y y y y To achieve a market position among the top 5 in India through a multi-distribution.230.7 billion.000 Crore by 2010-11. Life insurance premium in India is projected to grow Rs 1. the Bharti Group and France-based financial protection and wealth management service provider-AXA. 2008.2 billion and IFRS adjusted earnings to Euro 3. The AXA ordinary share is listed on compartment A of Euronext Paris under the ticker symbol CS SIN FR0000120608-Bloomberg: CS FP.provides access to customer base of more than 130 million Multi channel execution capability Current Asia product range which is a strong match to products sold to the mass and mass affluent Global scale providing cost effective and speedy re-use of systems.000 crores.Reuters: AXAF.PA). which is a joint venture company between India's leading conglomerate. AXA had Euro 981 billion in assets under management as of December 31. has currently a modest share of 1 percent in the market.

With over the counter insurance products being available through the Internet. Bharti AXA tried to increase its presence felt across the country at a faster pace and lower cost as a result of which it deployed an IT application team to increase a huge number of Point of Sales (PoS) and service delivery applications over the Internet. Bharti AXA adopted the automated workflow systems (which is an internal facing application) meant to cut down the time and cost per document processing which is primarily used to increase efficiency towards policy processing. the Internet and Web are being utilized to make the products and services available to customers at all times and across geographies. Bharti AXA General Insurance. claim settlement or commission payment. IT heads in Bharti AXA believed that creating a robust online system would address challenges and drive growth with IT as the backbone.Bharti AXA Level of IT integration in their business y y Bharti AXA got the online transaction system streamlined while ensuring that the data were protected against any leakage while reaching out to the right customers. Amidst such a slowdown. y y y y y y According to Sandip Chakraborty. It used frameworks based on Service Oriented Architecture which have Business Process Modelers to cater to any business workflow and real time back end integration capability through Web services. Bharti AXA had the challenge of getting the online transaction system streamlined. Vice President-IT.Net and J2EE are commonly used by Bharti AXA. address compliance and streamlined internal workflow process. Bharti AXA made the business transaction online to create awareness and also to streamline the payment gateway for credit card transactions. Bharti AXA avails its services by online premium payment Page 7 . Insurance was a low priority for customers as they switched to other lucrative markets (equity). the IT heads leveraged solutions like data warehousing and business intelligence and document management systems for accuracy in information. Technologies such as .

The new resellers are expected to help CDC Software expand its geographic footprint in India. CDC Software's recent acquisitions are part of its "acquire. financial services. distribution. Leveraging a service-oriented architecture (SOA). government. cloud-based Software as a Service (SaaS) or blended-hybrid deployment offerings. human capital management. retail.000 customers worldwide within the manufacturing. hosted. Sri Lanka. Fueling the success of this strategy is the company's global scalable business and technology infrastructure featuring multiple complementary applications and services. health care. integrate. and TTK Services. Under SCIPP. As part of its Strategic Cloud Investment Partner Program (SCIPP). customer relationship management (CRM). manufacturing operations management. Page 8 . and its strategic partnership where both companies are expected to resell each other's products. CDC Software recently announced its investment in eBizNET. a global provider of hybrid enterprise software applications and services. CDC Software's Pivotal CRM solutions are already used by some of the leading brands in India including. CDC Software plans to make minority investments in. innovate and grow" strategy. CDC Software's solutions include enterprise resource planning (ERP). complaint management and aged care solutions. CDC Software. companies offering cloud-based or point solutions which complement its enterprise solutions portfolio. and a worldwide network of direct sales and channel operations. order management and warehouse and transportation management). Max New York Life Insurance. eCommerce. Bharti AXA. Bhutan and Nepal. domain expertise in vertical markets. The Customer-Driven Company is a hybrid enterprise software provider of onpremise and cloud deployments. and form strategic reselling partnerships with. and enterprise manufacturing intelligence. cost effective product engineering centers in India and China. This strategy has helped CDC Software deliver innovative and industry-specific solutions to 8.Bharti AXA IT Service Providers for Bharti AXA: CDC Software Corporation: CDC Software Corporation. CIBIL. supply chain management (demand management. a highly collaborative and fast product development process utilizing Agile methodologies. and not-for-profit industries. eBizNET and its 7Hills consulting affiliate have a significant presence in India already. real estate. CDC Software offers multiple delivery options for their solutions including on-premise. transportation. a leading provider of software-as-a-service (SaaS) supply chain execution solutions.

Taiwan and Canada. headquartered in Singapore with operation in India.E. Bharti Infratel. It enables you to create tremendous satisfaction among your employees and thus fosters an extremely high performing work environment. S. eYantra then dispatches these online redemptions to the redeemers. Asia. Bharti AXA Investment Managers. booking premiums and ensuring high standards of post sales service. Consilium Software Consilium Software ( Consilium ). The Employees log in with their unique log in ID and reimburse their points against the large and latest Merchandise inventory available online. eYantra eYantra has designed and implemented a unique Online Reward and Recognition Program for the Direct Sales Force to help Bharti AXA in its endeavor of being the best in the business. Comviva Technologies. a leading Unified Communications solutions company. Bharti Del Monte. designed Page 9 .Bharti AXA Centum Learning: Centum Learning's unique strength lies in its rich experience in the learning and development domain across different industry verticals. Bharti Realty and Bharti Foundation to impact business goals in a dynamic environment. Bharti Retail. keeping in view your core business objectives. Bharti AXA's Sales Channel is of considerable importance to its success and it was necessary to keep this Channel highly motivated and energized to relentlessly follow up with the customers in concept and product selling. Bharti Wal-Mart. With more than 400 learning and development specialists located pan India. eYantra completely manages this program by uploading the Reward points on a periodic basis along with the Recognition clubs that the DSF Employee has achieved. rEwardx (RnR solutions)-rEwardx is a technologically driven customized solution for rewarding and recognizing your employees. Centum Learning currently works with Bharti Airtel and other Bharti Group companies like Bharti AXA Life Insurance.

flexibility and clear roadmap made Genesys the right choice. Pune. more lucrative initiatives. The scalability. It is an important business asset for Bharti AXA and is expected to improve customer loyalty and satisfaction and help generate new revenues for the company. Added potential to their Contact center was provided with Consilium UNITM Suite of products. final disposition of call. Genesys has proved out to be a solution which increases customer satisfaction and retention.they have created capacity to tackle new Page 10 . which helps in taking further business decisions. With Consilium UniQMTM Bharti AXA was able to monitor performance of the agent as they were able to get information about the recorded calls including full details over the date and time of call. The solution recommended by Consilium Team has not only increased Bharti AXA s efficiency. etc. calling party number. As a result. The Genesys contact center enables Bharti AXA with all the advanced and latest features.Bharti AXA and delivered Genesys Contact Center solution to Bharti AXA and migrates them to a technology platform that provides them with the scalability and tightly integrates with all their business as well as backend processes. Consilium UniAgentTM was integrated at Bharti AXA. customer data and enterprise resources giving faster call resolution. but it has also given them room for other. Genesys outbound contact center solution was implemented with Consilium s UNITM range of products which provided Bharti AXA with a complete solution which it was looking for its business as well as retaining the flexibility to the dynamics of the market. agent name. Consilium UniInsightTM is a Business Intelligence (BI) reporting product is focused to analyze and report on the volume of data organizations collect and store. It has enabled them to launch new products without putting an extra strain on their budget. With both the Genesys Contact Center Solution and Consilium UNITM range of products Bharti AXA had made an immense growth in their business. Consilium s UNI suites of products were tightly integrated with their currently running backend applications. drives efficiency and accelerates business innovation. With the new features the added advantages/benefits provided thereof . which benefited them in reducing their Average call handling time as the call center agent had ready access to call information. Genesys Contact center solution is software based which allows contact centers to handle large number of calls and yet maintain the quality of the call.

agribusiness. Dhruv Technology Solutions Dhruv bags AS-400 app. Bharti AXA Life Insurance Company Limited is a joint venture between Bharti.AXA: Dhruv Technology Solutions has signed a contract to support Bharti-AXA General Insurance Company's AS-400 applications. Globally. Most of the Telecommunication Service Providers in the private sector in India. Intense Technologies. Enterprise Information Management and Enterprise Content Management Frameworks. etc. Bhutan Telecom and Jordan Telecom. Reliance Telecom. Spice Communications. Arab National Bank. Under this contract Dhruv's tech team will give round the clock support to all the AS-400 driven applications.tech team will give round the clock support to all the AS-400 driven applications. The Intense product suite is built on an intricately tried.. Page 11 . the Hyderabad-based enterprise software products company announced that Bharti AXA Life Insurance has selected Intense s iECCM (intelligent Enterprise Customer Communication Management) Framework solution. backed by rapid "leave-it-to-us" support and guaranteed to deliver a substantial ROI. and AXA. Intense Technologies: Intense Technologies is an enterprise software products company based in Hyderabad (India). Banking and Finance. the iECCM Framework enjoys market leadership across the Telecom vertical in India and has also acquired key clients worldwide. Intense's iECCM Framework is an integrated. Immaterial of the vertical or scale of the implementation. world leader in financial protection. all of Intense's framework solutions are conceptualized to be future-proof. Insurance and Manufacturing. intelligent Enterprise Customer Communication Management Framework that enables enterprises to strategically manage Customer Communication. Media and Entertainment. proven to be best fit.Bharti AXA ventures without making new investments. it has also been implemented at Ghana Telecom. one of India s leading business houses with interests in telecom. BPL Mobile. insurance and retail. Intense develops and deploys a range of enterprise agility software products through its intelligent Enterprise Customer Communication Management. support contract from Bharti . The Company's flagship solution. The Intense Framework deploys individual components like Bill Formatter. have implemented the iECCM Framework solution. Dubai Islamic Bank and Pepsico to name just a few. tested and trusted understanding of best practices and excellence processes across verticals like Content. and as such they have indirectly saved considerable money which will help them in improving their ROI. such as Bharati Airtel. Tata Indicom.

Recruitment Services. of empanelled Medical Establishments and a comparison of Tariffs and procedure rates among different hospitals. all best-fit to operationally and strategically eliminate cost islands. the Portal provides details of medical facilities. EBPP and Self-care. all having a single focus. The implementation of a customer communication management solution within the very first year of operations reiterates Bharti AXA s customer focus. tariffs. Intense Technologies sees this key project as a validation of the iECCM Framework s solution scope and value proposition across the Insurance vertical. Bharti AXA Life will gain a significant Return on Investment over the years by deploying iECCM solution and experience a substantial reduction in its customer communication costs going forward. a pioneer in e-enabled services and has recently enhanced the capability with launch of first of its kind Healthcare Provider & Compare Portal. Negocios has signed a contract to provide IT Solutions to Bharti AXA for improving its efficiency and to provide faster services with much better accuracy to its online customers. Google mapped location etc. Intense s agile customer communication solution will also complement Bharati AXA s consistent efforts to deploy advanced IT solutions for building its brand image and enhancing its customer intimacy levels. Page 12 . E-Meditek Solutions Ltd Bharti AXA has a tie up with E-Meditek Solutions Ltd. We are the forefront of Information Technology Solutions. This user-friendly solution from Intense will help Bharti AXA achieve its goal of offering its customers a more personalized experience. This solution will also improve its operational efficiency through intelligent printing and delivery options.Bharti AXA Output Manager. to provide unique value to our customers. Contractual Staffing and Business Process Outsourcing. Negocios IT Solutions Negocios IT Solutions is a Global Services company driven by visionaries. enhance productivity and improve customer satisfaction levels.

increase premium. This is an online contest that is divided into three stages . Out of these. the best ideas are rewarded.There are various ways through which organizations promote innovation within. Targeted at the underwriters. Page 13 . Entries are invited on the clear parameters of improvement of team or individual efficiency. create market differentiation. improve work life balance etc.idea collection. intermediaries to generate quote.Bharti AXA IT Innovations in organizations Key initiatives taken by insurance providers Bharti AXA has been laying its thrust on customer facing e-applications and has initiated the eMotor application.000 motor policies are being issued per month. Ideas are collected irrespective of department or area of specialization. process improvement. Make/Model/Age restriction etc). This has drastically reduced Cover Note book utilization by intermediaries thereby reducing substantial risk as the platform has various controls on product and user-level attached to the user (viz. Motor documents no longer travel to its centralized documentation center making a substantial saving on policy issuance and dispatch. The e-Motor was developed on a Single Sign On methodology for present and future products on the Internet using the generic framework consisting of User Management. which is an Internet initiative absorbing functionalities for partners and intermediaries to transact with Bharti in B2B mode. This self help platform has reduced the cost of documentation by 40%. cost management. Special focus is paid to ensure that the employees are presented with specific topics or areas on which their ideas are required. Client Creation and Payment methodology which is future proof. Bharti AXA General Insurance hosts an annual ideation meet and a monthly employee contest called Power of Ideas through which all employees are encouraged to think of ideas which can make the organization a better one for its stakeholders. Cash before Cover. Bharti AXA ensured that the front end application was seamlessly integrated with the core system and about 350 partners are using it pan India and about 12. create and issue policies. idea evaluation and idea implementation.

facebook.Bharti AXA References www.in.bharti-axagi.bharti-axalife.com www.expresscomputeronline.com www.com/india/news/enterprise-solutions/bharti-axa-life-to-streamlinecustomer-communications-with-intense-ieccm-framework/9501/0 http://www.html http://www.negociosit.wikipedia.indiaprwire.php Page 14 .com/pressrelease/insurance http://timesascent.co.com/bharti-axa-general-insurance-ties-microfinance-institutions.com/our_clients.cdcsoftware.in/article/1/201007032010070313501761945e8266a/Innovation%E2%80%93-The-key-to-success.newswiretoday.html http://biztech2.in www.com/news/75416/ http://www.com http://eyantra.htm http://www.com/pages/Dhruv-Technology-Solutions/182303392083 http://indiamicrofinance.net/html/casestudies.com http://www.

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