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SUMMER TRAINING PROJECT REPORT

ON
Comparative study between fruit juice brands in Noida city with special context of Tropicana and real fruit juice brand
AT VARUN BEVERAGE LTD PEPSICO GREATER NOIDA IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF DEGREE OF BACHELOR OF COMMERCE B.COM (Hons.) (20092012) UNDER THE GUIDANCE OF Internal guide Mr. Rohit Bansal External guide Mr. Rajeev Singh SUBMITTED BY NAKUL SAINI REG N. 10903140

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SUBMITTED TO LOVELY PROFESSIONAL UNIVERSITY PHAGWARA

DECLARATION
I Mohd Ashad declaring that all the information given in this report is correct and all the data is given by me in this report are true as far as I know. I am also declaring that all the work in this report is my real work and I did not copy it from anywhere.

NAKUL SAINI B.Com Hons. RQ4901A13, REG N. 10903140

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COMPANY GUIDE CERTIFICATE


This is to certify that the summer project titled Comparative study between fruit juice brand in dehradun city with special context of Tropicana and Real fruit juice brand at Varun beverage Ltd.. PepsiCo is an original work of Mr. Mohd Ashad, student of Lovely Institute of management, Phagwara and is being submitted for partial fulfillment of the award of the Master of Business Administration (MBA) degree of Lovely Professional University, Phagwara. The final compilation of the report was also done under my guidance and it has not been submitted earlier to anywhere else.

Place: Dehradun Date:

Mohd Ashad Regd. No. 10901750 MBA

Pavan Gaur (ME), PepsiCo


Name & Signature of the guide

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CERTIFICATE OF THE INSTITUTE GUIDE

This is to certify that the project titled Comparative study between fruit juice brand in dehradun city with special context of Tropicana and Real fruit juice brand is an original work of Mr. Mohd Ashad bearing University Registration Number 10901750 a student of Lovely Institute of management, Phagwara and is being submitted in partial fulfillment of the requirements for the award of the degree of Master of Business Administration of Lovely Professional University, Phagwara. The summer project report has not been submitted earlier to this University or to any other University / Institution for the fulfillment of the requirement of a course of study.

Date:

Mr. Krishna Gopal Name and signature of the guide

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ACKNOWLEDGEMENT
It is great pleasure for me to express my hearty and sincere gratitude to my faculty guide, Mr. Krishna go pal (faculty of lovely professional university Punjab) under whose genuine and inspiring guidance the present piece of investigation could get its present shape within such a limited range of time. I am highly thankful to Mr. BP Chauhan (territory development manager), Mr. Pavan gaur (marketing executive), Mr. Vishal khosla (customer executive) who guide me in the survey the area and to management of PepsiCo for permitting me to carry out the present research work. Special thanks are also due to all the employees, customers, retailers and distributors related to PepsiCo company for their precious co-operation provided to the investigator during the period of data collection.

Place: Dehradun

Mohd Ashad

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EXECUTIVE SUMMARY
Comparative study between fruit juice brand in Noida city with special context of Tropicana and Real fruit juice brand. At Varun beverage limited, PEPSICO in Noida city
(1) To study the brand awareness toward the Tropicana and Real fruit juice brand. (2) To study the parameters which mostly affect while purchasing the Tropicana and Real Fruit juice brand. (3) To study the satisfaction level toward the Real and Tropicana fruit juice brand. (4) To compare the Tropicana and Real fruit juice brand. This study help to find out the strength, weakness ,opportunity, and threats of real and Tropicana with the help of retailer and consumer . We find out the weakness of Tropicana fruit juice brand and the opportunity to increase the sale of Tropicana in Noida city. This study is very important for PepsiCo in Noida city to increase the Tropicana sale by overcoming from the threats of PepsiCo. This study is completed in Noida city and I contacted the retailer and consumer, and found out the problem in Tropicana sale. I have selected 100 respondents from consumer group and 100 respondents from retailer group of different area of Noida city.I have used SPSS for data analysis and interpretation and find many strength, weakness, opportunity and threats of Tropicana and I gave many suggestion to increase Tropicana sale. On 1st of June I started my project under the guidance of my training incharge Mr.Rajeev Singh. I have been allocated the area for survey in Noida and collect the data.

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CONTENT
Chapter 1 Introduction Chapter 2 Objective of the study

Chapter 3 Swot analysis of Pepsico

Chapter 4 Review of literature

Chapter 5 Research methodology

Chapter 6 Data analysis and interpretation

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INTRODUCTION
Fruit juice

Juice is the liquid that is naturally contained in fruit or vegetable tissue. Juice is prepared by mechanically squeezing or macerating fresh fruits or vegetables flesh without the application of heat or solvents. For example, orange juice is the liquid extract of the fruit of the orange tree. Juice may be prepared in the home from fresh fruits and vegetables using a variety of hand or electric juicers. Many commercial juices are filtered to remove fiber or pulp, but high-pulp fresh orange juice is a popular beverage. Juice may be marketed in concentrate form, sometimes frozen, requiring the user to add water to reconstitute the liquid back to its "original state". However, concentrates generally have a noticeably different taste from that of their "freshsqueezed" counterparts. Other juices are reconstituted before packaging for retail sale. Common methods for preservation and processing of fruit juices include canning, pasteurization, freezing, evaporation and spray drying .

Labeling
Most nations define a standard purity for a beverage to be considered a "fruit juice." This name is commonly reserved for beverages that are 100% pure fruit juice. In the United Kingdom the name of a fruit or fruits followed by juice can only legally be used to describe a product which is 100% fruit juice, as required by the Fruit Juices and Fruit Nectars (England) Regulations and the Fruit Juices & Fruit Nectars (Scotland) Regulations 2003. However a juice made by reconstituting concentrate can be called juice. A product described as the "nectar" of a fruit must contain a minimum of juice between 25% and 50% for different fruits. A juice or nectar including concentrate must state that it does. The term "juice drink" is not defined in the Regulations and can be used to describe any drink which includes juice, however little. Comparable rules apply in all EU member states in their respective languages. In the USA fruit

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juice can only legally be used to describe a product which is 100% fruit juice. A blend of fruit juice(s) with other ingredients, such as high-fructose corn syrup, is called a juice cocktail or juice drink. According to the Food and Drug Administration (FDA), the term "nectar" is generally accepted in the U.S. and in international trade for a diluted juice to denote a beverage that contains fruit juice or puree, water, and which may contain artificial sweeteners. In New Zealand and Australia particularly (and others) juice denotes a sweetened fruit extract, whereas nectar denotes a pure fruit or vegetable extract. Fruit juice labels may be misleading, with juice companies actively hiding the actual content. "No added sugar" is commonly printed on labels, but the products may contain large amounts of naturally occurring sugars; however, sugar content is listed with other carbohydrates on labels in many countries. Some carbonated beverages, not described as fruit juice, contain fruit juice (such as Mountain Dew, which contains orange juice.

Health effects
Juices are often consumed for their perceived health benefits. For example, orange juice is rich in vitamin C, folic acid, potassium, is an excellent source of bio available antioxidant phytochemicals and significantly improves blood lipid profiles in people affected with hypercholesterolemia .Prune juice is associated with a digestive health benefit. Cranberry juice has long been known to help prevent or even treat bladder infections, and it is now known that a substance in cranberries prevents bacteria from binding to the bladder. The high sugar content of fruit juices is often not realizedmany fruit juices have a higher sugar (fructose) content than sweetened soft drinks; e.g., typical grape juice has 50% more sugar than Coca Cola. Fruit juice consumption overall in Europe, Australia, New Zealand and the USA has increased in recent years, probably due to public perception of juices as a healthy natural source of nutrients and increased public interest in health issues. Indeed, fruit juice intake has been consistently associated with reduced risk of many cancer types, might be protective against stroke and delay the onset of Alzheimer's disease. The perception of fruit juice as equal in health benefit to fresh fruit has been questioned, mainly because it lacks fiber and has often been highly processed. High-fructose corn syrup, an ingredient of many juice cocktails, has been linked to the increased incidence of type II diabetes. High consumption of juice is also linked to weight gain, but fruit juice consumption in moderate amounts can help children and adults meet daily recommendations for fruit consumption, nutrient intake and calories.

Introduction of fruit Juice Company in India


India is a market of diversity diverse with regards to incomes, price points of products, culture and preferences and a marketer has to get use to these diverse characteristics of the market. Drinking juice is not a part of our culture. We drink water with our meals but in the West one starts the day with breakfast and a glass of juice. Juice is to a great extent considered as a luxury not a necessity in our society, surely but slowly things are changing mainly in the urban and semi urban areas, where the population is getting more and more health conscious and are realizing the important nutrient values of fruit and are making them a part of their daily diet. The companies in this Rs. 100 crore industry will have to organize various promotional activities from time to time mainly to increase sampling and to educate the consumers about packaged
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fruit juice that it is as pure and nutritious as fresh juice which is perceived as fresh as it is extracted in their presence i.e. actual or assumed .There are two main brands in this segment of non- carbonated drink markets; they are Real from Dabur and Tropicana from PepsiCo. These two players command around 80% market share in the organized sector. We can observe this industry growing and new players entering the market. In recent times we have seen the entries of some international brands, like Berri [Australia], Ballantyne [Australia], and Tipco [Thailand], with the intention to strengthen their hold in India and to grow with the market India is the second largest for foods and vegetables in the world. The total production of food and vegetables is estimated to be around 148.5 million tones, out of which fruit account for only 48.5 million tones and the rest 100 million tones is accounted for by vegetables. However, the fruit juice market has not been fully tapped because of poor infrastructure, poor storage facility, and highly unorganized market, chiefly constituted by road side vendors. Consumer still prefers to buy juice from road side vendors even if juices are unhygienic. The major growth drivers in fruit juice market are, increase in health consciousness among consumers, increase in disposable incomes, and more sophisticated cocktail culture.

Major Player and their brands:


Pepsi with its brand Tropicana. Dabur foods with its brand Real. Coca Cola India with its brand Maaza.

Leading Manufacturers of Fruit Beverages in India: Company


1. Parle Agro

Brand
Frooti Appy

Flavours
Mango, Guava, Pineapple, Strawberry & Orange Apple Orange, Nature Sweet, Apple, Grape Pineapple, Tomato Mixed fruit Mango, Litchi, Orange & Guava. Grape, Guava, Orange, Pineapple Tomato Mixed Fruit, Litchi, Mango. Orange, Apple Orange, Apple Orange, Apple Orange, Apple

2. PepsiCo Ltd.

Tropicana Slice

3. Dabur

Real Real Active

4, Godrej Foods

Jumpin Re Xs

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5. Coca Cola 6. BBI. II 7. Voltas 8. Hindustan 9. HP Agri 10. North East AgroMkt. Ltd. 11. Kerala Milk Mkt. 12. Salstar Foods 13. Mohan Meakins 14. Modern Foods 15. Eastern Fruit 16. NAFEED 17. Vadilal IndustriesLtd. 18. Himgiri Foods 19. Lakhanpal Foods 20. WIMCO Ltd. 21. Tims Products 22. BEC foods 23. The MaharashtraInds. DevelopmentCorp. Ltd. .

Maaza Tree Top Volfruit Grapy HPMC NERAMAC Milma Regold Gold Coin Rasika Efil Nafed Vadilal Himgiri VAFA Sunsip TIMS ROLZ NOGA

Mango Mango Mango Red Grapes, Litchi, etc. Apple Marketing Pineapple Mango, Pineapple Mango, Apple Mixed Apple Juice Mango, Guava Mango, Litchi Apple, Mango, Processed Guava, Pineapple, orange Mango, Pineapple, Orange Mango, Pineapple, Orange Mango, Pineapple, Orange Tropical Fruits Kioces Mango, Pineapple, Orange, Guava Mango, Mixed Fruit Juices Pineapple Agro

The above mentioned list consists of the brands noticeable in metros and as such there are a large number of small canning units scattered all over the country catering to niche markets.

Industry analysis:

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The Rs 100 crore packaged fruit juice market is estimated to be growing at 20% to 25% annually, with Tropicana and Real holding 40% market share each. The market can be categorized in terms of product content and there are three major product contents available. Drinks: Juice with pulp content less than 40%, Nectars: Juice with pulp content between 40 - 80%, Juices: Juice with pulp content more than 80%, The canned juice market initially covered brands like NAFED, Noga, Midland, Gold Coin and Druk. These were fruit juices and nectars and not drinks. But they did not make a mark in the market due to reasons such as high price, unattractive packaging and lack of right promotion programme. Parle Agros Frooti, a mango drink, was introduced in the tetra pack in 1985 and since then has been a leader in its segment. The market has suddenly picked up since 1994-95 and a few players have emerged as market leaders

Market segmentation
There has been no general acceptance of the product forms in the fruit beverage market. The consumer is basically concerned if it is a fruit juice or synthetically constituted product. Product segmentation, therefore, should be clearly delimited. Under the fruit drinks the first segmentation is between real fruit drinks and synthetic drinks. The real fruit drinks are based on natural fruit pulp or juice. The synthetic drinks are synthetic products with fruit or other flavors. Broad taste preferences could be another way to define the market. The market is at present also segmented on the basis of fruit pulp content. For the purpose of segmentation, on the basis of fruit pulp content. For the purpose of segmentation, on the basis of fruit pulp content, market can be segmented as: Fruit juice with pulp content more than 80%. Brands falling in this category are Onjus, Real, Tropicana, etc. Fruit Nectar with pulp content between 40% to 80%. Life and Xs come in this category. Fruit Drinks with pulp content less than 40%. Frooti and Jumpin are the popular brands in this category. Segmentation could also be on the basis of the benefits provided to the consumer: One benefit could be the nutrition content it gives to the consumer so one market could be the health-conscious segment. Second benefit is thirst quenching, so the other segment could be those buying the drink or nectar for satisfying the thirst. Another very broad segmentation can be on the type of situation in which the drink or nectar is used: People who are on the move i.e. Outdoor use e.g. those traveling. People who are using it on the breakfast table as a part of their menu i.e. in-house use. Players very often choose one or more of such segmentations to differentiate their product and target market and accordingly plan their distribution and promotion patterns. Target Markets: The women of the house Children
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The teenagers In-home consumption Out of home consumption The women of the house and children are an important influencing factor in todays scenario. As the KiwiJoos contains lots of health benefits, the women who care for her family wants her family to be healthy and so are they are targeted. The children are attracted to the beautiful ads and demand for the products as they want to experiment things just for the sake of it or for their self satisfaction. The teens are the most who like to try out new and different products. Todays teens are the most health conscious and put in lots of efforts to be healthy. So even they are an important target audience. In- home consumption: This group of people buys fruit juices for home consumption and in many case treated as grocery item and is on the shopping list and forms an important part of their diet. For an average Indian population juice consumption is seen as a luxury and is a very urban phenomena as people in the urban are getting more and more health conscious and relating and accepting juices as a healthy social drink. These people are typically sophisticated and are exposed to the idea of healthy living and are concerned of the well being of their families. Usually the lady of the house takes the buying decision but she is influenced by her offsprings many times to the extent of brands and flavours. One of the strong characteristics features which is common throughout our target audience is that it is considered that juice is fresh only when it is extracted on the spot for consumption purpose and it is considered to be better than the packaged ones available in the market. This mind set will have to be changed and the customers will have to be convinced that KiwiJoos is fresh, has all the nourishments intact and is available without the hassle of extraction for consumption. Out of home consumption: This consumption pattern is usually observed in people who feel the need to quench their thirst, get refreshed or both. These types of people are important of Kiwi Joos as they are the people who will try the product in small quantity and give us an in road in the home for in home consumption, which is our focus area. If this segment is satisfied then they will start personal use of KiwiJoos and they will also act as a source of mouth - to - mouth publicity, which is considered to be one of the best in its kind. This segment is challenging one as there is a dual pattern of consumption which mainly exists here i.e. firstly an individual decides if he/she would like to have a fruit juice or a substitute like carbonated soft drinks, water, flavoured milk, etc. then if he/she chooses fruit juice, they have to chose from the available alternatives then he makes a choice among the available brands with respect to the perceived value and its cost. Such type of consumption is usually seen; On roads i.e. in front of the general stores, railway stations, bus stands, airports etc. Entertainment zones like amusement parks, cinemas, parks, theaters, etc. Eating-places like restaurants, college canteens, hotels, etc. Working places like offices, aerobics classes, gymnasiums, places of worship etc. The key to serving this segment would be to be available and visible at points of purchase and including the person to buy, with effectively communicating to them that KiwiJoos is a healthy alternative to satisfy the thirst ensuring taste, fun and good health. It is positive that fruit juices are being perceived as anytime beverage. Generation now is as much inclined to sipping fruit juices as colas, with teenagers driving the maximum trials.

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Substitute
Fruit juice companies have to face a two level competition i.e. on the first level with the substitutes and the then the players within the industry. The sip war is comprised of the following players with respect to India. Soft Drinks (both carbonated and Non- carbonated soft drinks) Soft Drinks are divided into carbonated and Non- carbonated drinks. While Cola, lemon and oranges are carbonated drinks mango drinks come Noncarbonated category. Flavoured Milk (energy, N-Joy etc.) Just like fruit drinks Flavoured milk is also positioned on the health platform. Companies are trying to project it as a fun drink with added flavours and innovative packaging. Mineral Water Fruit drink sellers consider even mineral water as substitute to their offerings. The main assumption is that packs ensure quality delivery. Other products Milk by- products like buttermilk and lassi also serve as major substitutes. They compete in terms of low price as well as easy availability. These drinks are also considered important from the health perspective. Main Competitors :A host of brands are jostling for thirst space. Not just colas but beverage sand fruit juices of all hues are adorning shop shelves. From bottled iced-tea to branded chhaas, fruit-based drinks and flavoured milk, beverage makers have gone berserk with product innovation as new variants continue to flood the market. Fruit drinks are high on the swig list in summers as it is part of the health fad sweeping the nation. Health conscious consumers are increasingly giving aerated drinks the go by and making a beeline for fruit-based concoctions. Moreover, sporadic controversies about pesticide-infested cola drinks are said to be driving consumers towards fruit-based drinks as a safer alternative. That is why even existing players are going all out to pour out new flavours.

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COMPANIES PROFILE
R .K .Jaipuria Group
It can be said with absolute certainty that the RKJ Group has carved out a special niche for itself. Our services touch different aspects of commercial and civilian domains like those of Bottling, food chain and education. Headed by Mr. R. K. Jaipuria, the group as today can lay claim to expertise and leadership in the fields of education, food beverages. The business of the company was started in 1991 with tie- up with Pepsi Foods Limited to manufacture and market Pepsi brand of beverages in geographically pre-defined territories in which brand and technical support was provided by the Principles viz., Pepsi foods Limited. The manufacturing facilities were restricted at Agra Plant, only Varun Beverages Ltd. is the flagship company of the group. The group also become the first franchisee for Yum Restaurants International [formerly Pepsi Co Restaurants (India) Private Limited] in India. It has exclusive franchise rights for the Northern & Eastern India. It has total 27 pizza Hut Restaurants under its company. It diversified into education by opening the first school in Gurgaon under Management of Delhi Public School Society. The schools of the group are run under a registered Trust namely Champa Devi Jaipuria Charitable Trust. Companies are medium sized, professionally managed, unlisted and closely held between Indian Promoters and Foreign collaborators. The group added another feather to its cap when the prestigious PepsiCo International Bottler of the year award was presented to Mr. R. K. Jaipuria for the year 1998 at a glittering award ceremony at PepsiCos centennial year celebrations at Hawai, USA. The award was presented by Mr. Donald M. Roger A. Enrico, Chairman of the Board & C.E.O., PepsiCo Inc. and Mr. Craig Weatherup, President of Pepsi Cola Company.

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Vision:Being the best in everything we touch and handle.

Mission:Continuously excel to achieve and maintain leadership position in the chosen business and delight all stakeholders by making economic value additions in all corporate functions.

Success:Production of innovative, high quality retail branded beverages combined with world class packaging. Driven by management team with a relentless focus on achieving superior customer service, driving earnings improvement and shareholder value.

People :RKJ creates an environment where employee enjoys a greater degree of empowerment both individually and in their work teams. The employees are equipped with the necessary tools, training and well management backup for strong performance and accountability, as well as with an environment of open communication and involvement.

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THE RKJ GROUP INVESTMENT

COMPANIES CHART

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VARUN BEVERAGES LTD, GREATER NOIDA


VARUN BEVERAGES LTD (PEPSI), Plot No 2, Surajpur Bypass, Greater Noida is a Bottling Plant of Pepsi Cola Brands. Today, VBL is the top position holding company among the soft drink bottling companies in India. Its registered office is located in New Delhi and corporate office at Noida. It is a Franchise company of PepsiCo India holding. Its a R.K. JAIPURIA GROUP COMPANY. The group is a largely diversified rising group having interest in Soft Drink Bottling, Restaurant chains under the Brand name of Pizza Hut and Tricon & Creambell Ice Cream manufacturing, power project, Export and many other projects. It is having Pepsi Bottling Plants in various places of India as well as out of India. It is on the rising path under and the wisdom guidance of its chairman Mr. R.K.JAIPURIA. The VBL plant was established in the year 1995 in Greater Noida. It was the first plant to start its operation in the Greater Noida Industrial Development Area. Greater Noida Industrial Development Authority has awarded and given early production incentive for being starting and competing the project very first in Greater Noida. The companys mainly operate the Bottling and marketing of Pepsi Cola Brand. Its product brand are Pepsi, Mirinda-orange, Mirinda-Lemon, Mirinda-Apple, Slice, 7-Up, Evervess Soda. Its marketing Network is spread in Western-UP, Haryana, Rajasthan, Delhi(TRANS YAMUNA) and Uttaranchal.

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VBL has always secured top position in its best quality and marketing. Mr.R.K.JAIPURIA who is the chairman of the group, received various award for the best quality and marketing. He has also been awarded for good quality and marketing in South Asia with EXCELLANCY AWARD by Mr. GEORGE BUSH, former president of U.S.A. in 1998.

AIM The main aim of VBL Greater Noida plant is to provide soft drink to the people of India in its assigned territory, which is helpful in keeping cool their mind. The aim of this company is also to provide full satisfaction to the customers. And most importantly, through a range of customer relevant product manufactured with care and quality in a fully hygiene environment.

QUALITY POLICY Deliver the best product in the market place The highest Quality The best Tasting

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Different Brands of Pepsi Co.(India)


Pepsi Co is today having the soft drinks market in India with lots of its brands. They have also diversified into different sectors. Their popularly exiting brands in the Indian Market are as follows: Soft Drinks Pepsi Pepsi Blue Diet Pepsi Mountain Dew Slice 7Up Purified Drinking Water Aquafina Fruit Juice Tropicana Chips Frito-Lays Ruffles

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Composition of Pepsi
Pepsi Contains: Carbonated water, high fructose corn syrup and/or sugar, caramel color, phosphoric acid, caffeine, citric acid and natural flavors Calories 100 Total Fats (g) 0 Sodium (mg) 25 Potassium (mg) 10 Total Carbohydrates (g) 27 Sugars (g) 27 Protein (g) 0 Caffeine (mg) 25 Pepsi Blue Contains: Carbonated water, high fructose corn syrup and/or sugar, citric acid, natural and artificial flavors, phosphoric acid, potassium citrate, potassium benzoate and potassium sorbate (to preserve freshness), caffeine, gum arabic, ascorbic acid and calcium disodium EDTA (to protect flavor), blue 1, red 40 Calories 100 Total Fats (g) 0 Sodium (mg) 25 Total Carbohydrates (g) 27 Sugars (g) 26 Protein (g) 0 Caffeine (mg) 25 Diet Pepsi Contains: Carbonated water, caramel color, aspartame, phosphoric acid, potassium benzoate (preserves freshness), caffeine, citric acid and natural flavors
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Calories 0 Total Fats (g) 0 Sodium (mg) 25 Potassium (mg) 20 Total Carbohydrates (g) 0 Sugars (g) 0 Protein (g) 0 Caffeine (mg) 24

PRODUCTION SET UP
Greater Noida plant is a dedicated plant for 7 major products. These are as follows : PRODUCT PEPSI MIRINDA ORANGE MIRINDA LEMON SLICE 7- UP EVERVESS SODA MOUNTAIN DEW BOTTLING FILLING 300ML, 200ML 300ML, 200ML 300ML, 200ML 250ML 300ML, 200ML 300ML 200ML & 300ML

Plant is producing 10 million cases every year. Plant has employed about 200 employees on permanent and casual basis. There are 40 mangers/officers/ supervisors and rest of workmen. Plant is dispatching near about125-150 trucks in peak seasons per day to various location. This Plant is spread in peak seasons per day to various location. This plant is spread over 7.5 acre.

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PROBLEMS OF THE ORGANIZATION


Service delivery / Logistics perception is weak Negative Environment Top management takes large amount of time to approve high value loan borrowers.

DABUR

Dabur derived from Daktar Burman is India's largest Ayurvedic medicine manufacturer. Dabur's Ayurvedic Specialities Division has over 260 medicines for treating a range of ailments and body conditions-from common cold to chronic paralysis.

History
The story of Dabur goes back to 1884, to a young doctor armed with a degree in medicine and a burning desire to serve mankind. This young man, Dr. S.K. Burman, laid the foundations of what is today known as Dabur India Limited. The brand name Dabur is derived from the words 'Da' for Daktar or Doctor and 'bur' from Burman. From those humble beginnings, the company has grown into India's leading manufacturer of consumer healthcare, personal care and food products. Over its 125 years of existence, the Dabur brand has stood for goodness through a natural lifestyle. An umbrella name for a variety of products, ranging from hair care to honey, Dabur has consistently ranked among Indias top brands. Its brands are built on the foundation of trust that a Dabur offering will never cause anyone slightest of harm. The trust levels that this brand enjoys are phenomenally high.

Pharmacy Company
Dabur India Limited is the fourth largest FMCG Company in India and Dabur had a turnover of approximately US$ 750 Million (Rs. 3390.9 Crore FY 10-11) & Market Capitalisation of over US$ 3.5 Billion (Rs 15500 Crore), with brands like Dabur Amla, Dabur Chyawanprash, Vatika, Hajmola and Real. The company has kept an eye on new generations of customers with a range of products that cater to a modern lifestyle, while managing not to alienate earlier generations of loyal customers.Dabur is an investor friendly brand as its financial performance shows. The company's growth rate rose from 10% to 40%. The expected growth rate for two years was twoLOVELY PROFESSIOAL UNIVERSITY lo

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fold. There is an abundance of information for its investors and prospective information including a daily update on the share price (something that very few Indian brands do). Theres a great sense of responsibility for investors funds on view. This is a direct extension of Daburs philosophy of taking care of its constituents and it adds to the sense of trust for the brand overall.The company, through Dabur Pharma Ltd. does toxicology tests and markets ayurvedic medicines in a scientific manner. They have researched new medicines which will find use in O.T. all over the country therein opening a new market.Dabur Foods, a subsidiary of Dabur India is expecting to grow at 25%. Its brands of juices, namely, Real and Active, together make it the market leader in the Fruit Juice Category Dabur Foods that was set up in 1997 has brands like Hommade, Lemoneez and Capsico in its basket. The Rs. 37 crore Dabur Foods ltd, a wholly owned subsidiary of Dabur India ltd ahs two brands of juice in the market, they are; Real Real Active For its Real brand, Dabur is focusing on increasing in home consumption by targeting mothers and children. It is priced in the range of Rs. 60 to 65 [1 liter] and Rs 15 [200ml] except for Guava that is sold in the range to Rs 65 to 70 and Grape that is sold for Rs. 70 to 75. Its ingredients are water, fruit concentrate, sugar, citric acid and flavours of; Grape, Guava, Orange, Pineapple, tomato, Mixed Fruit, Litchi and Mango. The Real Active brand is targeted towards fitness- crazy young consumers. The drink is positioned on the health plank. It was launched towards the end of 2002. At the same time, the company plans to position Real Active as its premium juice brand, while Real would be targeted at consumers belonging to socio economic categories B and C also. It contains only fruit concentrate and water. It is priced at Rs. 68 and 70. It is available in the Flavours of; Apple and orange. The company was eyeing a turnover of Rs. 60 crore in the year 2001 -02, which is an increase of nearly 50%. According to the company it ahs seen a growth of 44% in the financial year 2001-02 as compared to 34% in 2000- 01. The company plans to increase the advertising spends for the brand by nearly 40%. Today the advertising and marketing budget for the brand by nearly Rs 8 Crore. The companys thrust is on increasing in-home consumption therefore they are mainly targeting the mothers and children. However, the company has restricted its activities in the urban areas only and wishes to fully consolidate markets in the cities before looking at the small towns and rural areas Dabur Foods claims to be the market leader in the pure juice category such as Punjab, Delhi, Haryana, etc.

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PEPSICO

PepsiCo, Incorporated (NYSE: PEP) is a Fortune 500, American multinational corporation headquartered in Purchase, New York, with interests in manufacturing and marketing a wide variety of carbonated and non-carbonated beverages, as well as salty, sweet and cereal-based snacks, and other foods. Besides the Pepsi brands, the company owns the brands Quaker Oats, Gatorade, Frito-Lay, SoBe, Naked, Tropicana, Copella, Mountain Dew, Mirinda and 7 Up (outside the USA).Indra Krishnamurthy Nooyi has been the chief executive of PepsiCo since 2006. During her time, healthier snacks have been marketed and the company is striving for a net-zero impact on the environment. This focus on healthier foods and lifestyles is part of Nooyi's "Performance With Purpose" philosophy.Today, beverage distribution and bottling is undertaken primarily by associated companies such as The Pepsi Bottling Group (NYSE: PBG) and Pepsi Americas (NYSE: PAS). PepsiCo is a SIC 2080 (beverage) company.

History
Headquartered in Purchase, New York, with Research and Development Headquarters in Valhalla, The Pepsi Cola Company began in 1898 by a NC Pharmacist and Industrialist Caleb Bradham, but it only became known as PepsiCo when it merged with Frito Lay in 1965. Until 1997, it also owned KFC, Pizza Hut, and Taco Bell, but these fast-food restaurants were spun off into Tricon Global Restaurants, now Yum! Brands, Inc. PepsiCo purchased Tropicana in 1998, and Quaker Oats in 2001. In December 2005, PepsiCo surpassed Coca-Cola Company in market value for the first time in 112 years since both companies began to compete.

PepsiCo in India
PepsiCo gained entry to India in 1988 by creating a joint venture with the Punjab governmentowned Punjab Agro Industrial Corporation (PAIC) and Voltas India Limited. This joint venture marketed and sold Lehar Pepsi until 1991, when the use of foreign brands was allowed; PepsiCo
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bought out its partners and ended the joint venture in 1994. Others claim that firstly Pepsi was banned from import in India, in 1970, for having refused to release the list of its ingredients and in 1993, the ban was lifted, with Pepsi arriving on the market shortly afterwards. These controversies are a reminder of "India's sometimes acrimonious relationship with huge multinational companies." Indeed, some argue that PepsiCo and The Coca-Cola Company have "been major targets in part because they are well-known foreign companies that draw plenty of attention." In 2003, the Centre for Science and Environment (CSE), a non-governmental organization in New Delhi, said aerated waters produced by soft drinks manufacturers in India, including multinational giants PepsiCo and The Coca-Cola Company, contained toxins, including lindane, DDT, malathion and chlorpyrifos pesticides that can contribute to cancer, a breakdown of the immune system and cause birth defects. Tested products included Coke, Pepsi, 7 Up, Mirinda, Fanta, Thums Up, Limca, and Sprite. CSE found that the Indian-produced Pepsi's soft drink products had 36 times the level of pesticide residues permitted under European Union regulations; Coca Cola's 30 times. CSE said it had tested the same products in the US and found no such residues. However, this was the European standard for water, not for other drinks. No law bans the presence of pesticides in drinks in India.The Coca-Cola Company and PepsiCo angrily denied allegations that their products manufactured in India contained toxin levels far above the norms permitted in the developed world. But an Indian parliamentary committee, in 2004, backed up CSE's findings and a government-appointed committee, is now trying to develop the world's first pesticides standards for soft drinks. Coke and PepsiCo opposed the move, arguing that lab tests aren't reliable enough to detect minute traces of pesticides in complex drinks.As of 2005, The Coca-Cola Company and PepsiCo together hold 95% market share of soft-drink sales in India. PepsiCo has also been accused by the Puthussery panchayat in the Palakkad district in Kerala, India, of practicing "water piracy" due to its role in exploitation of ground water resources resulting in scarcity of drinking water for the panchayat's residents, who have been pressuring the government to close down the PepsiCo unit in the village. In 2006, the CSE again found that soda drinks, including both Pepsi and Coca-Cola, had high levels of pesticides in their drinks. Both PepsiCo and The Coca-Cola Company maintain that their drinks are safe for consumption and have published newspaper advertisements that say pesticide levels in their products are less than those in other foods such as tea, fruit and dairy products. In the Indian state of Kerala, sale and production of Pepsi-Cola, along with other soft drinks, was banned by the state government in 2006, but this was reversed by the Kerala High Court merely a month later. Five other Indian states have announced partial bans on the drinks in schools, colleges and hospitals. The Pepsi operations in India are now the part of the new Asian division of PepsiCo Beverages International formed by the merger of Pepsi Cola International, Tropicana and Gatorade, the sports beverage company acquired from Quaker Oates. Earlier, India was one of the eight business division of the beverage company that used to report to PepsiCo International in New York directly. Now it reports to PepsiCo Beverage International Asia in Hong Kong. PepsiCo Beverage International is a division of PepsiCo Inc. This move has been prompted by the need to give greater regional focus to new products like Tropicana and Gatorade so that they become a key element of the overall portfolio of the US beverage major. PepsiCo Inc. is one of the worlds largest food and beverage companies. The companys principle businesses include: Frito Lay snacks

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Pepsi-Cola beverages Gatorade sports drinks Tropicana juices Quaker Foods Pepsi India is already working on a strategy to launch a bevy of Gatorade products in the country by the end of this year. These are as follows: Gatorade Thirst Quencher Gatorade Nutrition Shake Gatorade Energy Drink Propel Fitness Water Gatorade Energy Bar It is also planning to give a major thrust to the juice business through the launch of a host of new products under the Tropicana brand name i.e. on the health and energy platform. PepsiCo has so far invested around Rs. 100 Crore inn ready to drink juice segment where the company has two brands Tropicana & Slice. It has 14 plants in India producing fruit juices & 2 of them work on tetra pack. Tropicana: Tropicana entered the country in 1998. Tropicana is currently imported in a concentrated form, which is later reconstructed at a plant in Baramati, near Pune and vacuum packed into tetra packs after paying an import duty. It covers around 18 cities of India. The factor of its success is that it has a tightly controlled distribution system on top of an equally controlled production and this in turn helps it keep its taste constant and the company boasts of it too. Tropicana Beverage Co. recently announced the companys inclination towards bringing in an entire series of juices and other health drinks from its international portfolio into India in the coming years. The Tropicana brand, per se, has been positioned on the health platform. Pepsi also plans to give its juice brand which has seen many hurdles in the nascent and niche juice market a renewed thrust in the coming days. A price revision of the brands is also on the anvil. Since 2001, Tropicana roped in celebrities in the field of nutrition and health to sell its brands. Under which they got renowned people in the field of health to recommend their clients to use their brand. The list of names included the likes of Anjali Mukherji, Sabina Sehgal Saikia and Vandana Luthra, who promote the brand, positioned as a health drink, to their upwardly mobile clientele. Even celebrity doctors and pharmacists wereincluded in its list of marketers. Tropicana is also sold through various health clubs like Talwalkars, Personal Point, etc. in Mumbai and Delhi. In the past as a part of its promotional activities, the company had conducted a Tropicana Health Run in the capital, slated for World Health Day, which was on April 7, 2001. Tropicana also runs a programme called The Tropicana Club under which every time one buys a pack of Tropicana heearns points which he can collect and exchange for a wide range of gifts and also, as a member he gets unique offers, exciting gifts and interesting information on keeping fit and looking good. The company is seen to intensify its distribution network, with a greater thrust on large institutions. Apart from retail and consumer level promotions, Tropicana is being promoted through health bulletins and health leaflets. The company intends to continue with its unconventional retailthrust. Apart from the 20,000 to 25,000 outlets across 18 citiesthat Tropicana has a presence in, the brand is being placed across gymnasiums, fitness centers in 5star hotels, coffee shops, airlines, hospitals, offices and health stores. These points of

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consumption are not consequential in providing high volumes, but important from the imagery point of view. Typically, non-retail stores have been contributing 12 15 % of the brands sales. Tropicana evokes a high brand loyalty among health conscious middle and upper-middle class segments. The company is seeking to project itself on the health platform and has an ad spend of around 20% of its sales. The brands existing tagline of Taste of Good Health has now got an extension statement of Dont forget the juice, Tropicana 100% pure fruit juice is packaged in a 200 ml slim pack [which replaces its 250 ml pack] and 1-liter in a flat pack tetra pack. The company is seen to run promotions in coordination with its other offering like a scheme where 16 gm pack of Lays Magic Masala that comes free with a 200 ml pack of Tropicana. Worldwide, Tropicana has a host of juice brands under its belt. Brands like Twister, Dole, Looza, Fruvita and Juice Bowl, which could find their way into the Indian market in the coming years. It has decided to make changes in the composition of its juices to suit the Indian taste buds. Forinstance, realizing that Indians like a sweet flavour, it decided to launch a separate sweet orange juice product specifically for the Indian market. Since it could not dilute its juice content, it decided to substitute part of it with grape juice to make it sweeter. Even its launched tomato and mixed fruit juices have been altered to suit the Indian palate. Currently, in terms of market share, Tropicana is believed to trail behind rival Real (Dabur) but is not far behind and also has close to 40% market share of the estimated Rs 100 crore branded juice market. Pepsi sets the pace for backward integration of Tropicana, as a first step towards backward integration for its pure juice business Tropicana is foraying into contact farming of citrus fruits like oranges and Keanu. Punjab- Jallowal has been chosen as the location for the project. The 3phase project involving trials, nursery and contract farming, is being pursued jointly by Pepsi and the Punjab Agro Export Corporation. Through in its infancy at the moment, the project vision however is of about seven years. If successful, it would mean 100% localization of orange juice and it becomingthe supply center to other regions .A present Tropicana has the following flavours: Orange, Nature Sweet, Apple, Grape, Pineapple, Tomato, Mixed Fruit. Slice: PepsiCo in 2002 poised to make deep inroads into juice drink segment in India with seven new variants of its Slice brand. For the first time in companys history, a Litchi variant of Slice was introduced. Apart from that, a guava and Orange flavours was also being offered. Apart from 200 ml slim line cartons priced at Rs 10 each, Slice juice drinks is subsequently made available in 250 ml returnable glass bottles as well. The company invested significantly to bolster the Slice brand in the year 2002 and plans to invest heavily through the year while Slice is now available in litchi, orange, mango and Guava flavours, they are expected to be soon joined by Slice Cocktails. PepsiCo is sourcing litchis from Muzaffarpur, guavas from Karnataka and Allahabad, and mangoes from Ratnagiri.

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Comparative analysis of the marketing mix of Dabur Real and Pepsi Tropicana
Can Dabur Real Foods put more juice in the juice market? The company which has turned fruit juices into a Rs 60-crore business has been turning on the taps in recent months and it hasnt been afraid to innovate. Its heading off in untested directions by launching a new range called Coolers which includes traditional recipes like Aam Ka Panna (a green mango drink). It has also launched a pomegranate juice and a water melon drink. A jamun variant will soon follow. Or, look at Pepsi Foods that has recently launched Tropics, a new range of what are called nectars in the fruit juice business. Pepsi has started out with a relatively unadventurous mango flavour but it will soon be putting guava and litchi on the shelves. If thats not enough, Pepsi Foods is also aiming at customers with more exotic tastes with an orange-apple combination and a tropical fruit fusion drink (a mix of mango, guava, pineapple, orange and apple juices). Dabur and Pepsi Foods arent the only companies that are moving into overdrive in the juice business. As Indians take bigger swigs than ever before of packaged juices a slew of companies are hoping to grab a share of the action. The result is that players like Dabur Foods, Pepsi Foods, Godrej Industries Foods Division, Mother Dairy and even the small Ladakh Foods are betting big money on this market by flooding it with new fruit beverages. Its a huge market with its potential still to be tapped, says Sanjay Sharma, head of marketing at Dabur Foods. The results are on show to anyone who steps into a neighbourhood supermarket. There are now racks filled with fruit juices, nectars and drinks (the difference lies in the pulp content juices are 100 per cent while drinks are below 20 per cent and nectars fall in between). The swift growth in the market is attracting newcomers like Mother Dairy which recently launched the Safal brand of juices. Safal is currently available in orange, mixed fruit, grape and an orange-apple combination. Ladakh Foods, makers of the Leh Berry seabuckthorn berry drink, has now also launched an apple-peach combination juice and a mixed fruit variant. Even Godrej Industries Foods Division has introduced fruit juices under the Xs brand (which earlier only consisted of nectars) and a soya milk fruit juice based drink called Sofit this year. Parle Agro of Frooti and N-joi fame too is rumoured to be on the verge of new launches. To add to the buzz, players are now looking at different pack sizes and price points. New entrants are also expected to join the fray in the Rs 500-crore organised fruit beverage market (nectars, drinks and juices combined). One newcomer is likely to be Ahmedabad-based Pioma Industries makers of the Rasna brand of soft drink concentrates, which test marketed a diluted mango juice in Andhra Pradesh, but

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dropped the launch plan after a lacklustre response. Industry experts predict that the company may try again either this year or the next. Whats making all these players gung-ho about fruit beverages? For one, the fruit drink market (juice accounts for 30 per cent, nectar is 10 per cent and fruit drinks are 60 per cent of the market today) has grown at a 20 per cent to 25 per cent rate. Obviously, some segments are doing better than others. Fruit-based milk drinks (market size Rs 20 crore to Rs 25 crore) like N-joi are currently stagnating. But fruit-based soya milk, another emerging segment reckoned to be worth about Rs 15 crore to Rs 20 crore is expected to grow rapidly. Godrej, which recently launched the Sofit brand, is experimenting with this market for the second time. Ten years back, its soya milk brand Great Shakes failed miserably because of its taste. But its not just the health fad that has led to the growth spurt. Cola sales fell dramatically after the pesticide controversy and this seems to have benefited the fruit beverage industry.

POSITIONING OF THE FRUIT JUICE AS A HEALTH PRODUCT


Soft carbonated drinks (colas) grew 17 per cent in 2002 but fell 15 per cent in 2003. Says Alaka Bhosle, marketing consultant with ad agency Percept H, Its one of the key factors that has led to the kind of growth that we have seen in the last year. But this growth will continue since consumers are now hooked on. What also made the market work is the fact that tetra packs offered a solution to provide fruit juice practically fresh and preservative free, says M P Pusalkar, executive director & president, Godrej Industries, Foods Division. The proliferation of supermarkets and malls in metros and mini-metros (key markets for this category), added to the growth story as well. And then there is the income factor. The other factors that have helped are the different pack sizes that players started offering in the last year. Tropicana launched a 500 ml pack at Rs 25 compared to a one litre pack for Rs 76. Says Subroto Chattopadhyay, executive director, Pepsi Foods, These new price points and packs are aimed at getting more consumers to try the new product, and in turn increase the consumer base. All of this has resulted in increased in-home consumption of juices which has gone up from 30 per cent three years back to almost 80 per cent today. Says Daburs Sharma, Consumers perceive this as the next best thing to having a fresh fruit. Convenience is no longer the selling point, the naturalness is. Everyone now has big plans for the future. Dabur, which currently has a 55 per cent market share, wants to launch more Indian fruits and even fruit and vegetable juice combinations in the near future. It is also trying to bring down prices. So, it has launched Coolers 15 per cent cheaper than Real because it has a lower pulp content. And by setting up a food processing plant in Siliguri, West Bengal, Sharma says Dabur will source fruits directly from farmers and cut down raw material or pulp costs which comprise almost 30 per cent of the finished product.

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Similarly, other players like Godrej are also looking at launching new variants including combinations by year end. Parle Agro, which has been experimenting with sugarcane juice for sometime now, has launched mango Frooti in 65 ml packs in Pune, Gurgaon and Mumbai for Rs 5. A year back, it extended the Frooti brand into pineapple and orange variants as well as launching it in 250 ml and one litre PET bottles. Pepsis Tropicana has tied up with equestrian sports and polo clubs to build bridges with the well-heeled young adults. Its recent sampling exercise included an interactive quiz reaching out to 200,000 students from 150 schools in Delhi. But the big issue is that they are all playing with the same fruits. It has to be seen how long consumers can sip the same concoctions.

RETAIL PRICING OF PEPSI TROPICANA VIS A VIS OTHER SIMILAR PRODUCTS The details about the product follows in the order Product Name, Unit, MRP, Our Price: JUICE TROPICANA NATURE SWEET (ORANGE & GRAPE) 250ML 16.00 15.68 JUICE TROPICANA PINEAPPLE 250ML 16.00 15.68 JUICE TROPICANA ORANGE 250ML 16.00 15.00 DRINK GODREJ XS LITCHI PULP 250 ML 15.00 14.70 DRINK GODREJ XS MANGO PULP 250ML 15.00 14.70 JUICE REAL MIX FRUIT 200 ML 15.00 14.50 JUICE TROPICANA APPLE 200 ML 15.00 14.50 JUICE TROPICANA NATURE SWEET (ORANGE & GRAPE) 200 ML 14.00 13.70 JUICE TROPICANA ORANGE 200 ML 14.00 13.70 JUICE REAL ORANGE 200 ML 13.00 12.75

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OBJECTIVE OF THE STUDY


(1) To study the brand awareness toward the Tropicana and Real fruit juice brand. (2) To study the parameters which mostly affect while purchasing the Tropicana and Real? Fruit juice brand. (3) To study the satisfaction level toward the Real and Tropicana fruit juice brand. (4) To compare the Tropicana and Real fruit juice brand.

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SWOT ANALYSIS OF PEPSI


STRENGTHS
1. Company belongs to the FMCG sector so the demand will never die. 2. A large and strong distribution network. (In comparison to the other competitive brand Pepsi is having better reach to the market.) 3. Professional and dedicated manpower. (Starting from the higher-level management to the sales-man Pepsis employees is having great degree of dedication and professional attitude towards selling the products. On the other hand companies operational staff always try their maximum strength to meet the demand and utilize the recourses to maximum.) 4. More emphasis on market penetration. (Companies efforts of providing the Pepsi and other products to the customers doorstep are working vis--vis wherever the transportation is not possible dealers are appointed.) 5. In comparison to Coca-Colas red color, which is brighter and have more visibility Pepsis blue color provide sense of relax ness in the bright sunny day. 6. In the rural areas and outskirts of the city where there is maximum population is illiterate, Pepsi is having an edge. (As compared to Coca-Cola, pronouncing Pepsi is lot more easy reason for more demand of the Pepsi and its brands.) 7. More popularity among the kids and female youth. (Because of the sweetened taste Pepsi and its other brands attracts the kids and female more. Mirinda is found more popular among kids.). 8. Retain ability of the T.V. advertisements of Pepsi is far more in comparison to Coca - Cola. (Pepsis T.V. advertisement in which Sachin Tendulkar whistles at the end has maximum retain ability. Other than this world cup 2003 advertisement campaign that comprises of Sachin Tendulkar, Shane Warne and Carl Hooper, advertisement campaign which comprises of Amitabh Bachan, Karma Kapoor and Adnan Sami and latest advertisements of Pepsi and Mountain Dew (Do the Dew) are very famous. On the other hand Coca-Colas advertisement campaign of thanda matlab Coca-Cola and Amir Khans five rupees add have the maximum retainability.

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WEAKNESS
1. 2. 3. Coca-Colas red color has more visibility than Pepsis blue color. (Because of the bright color of Coca-Cola it is more visible even from the distance as compared to Pepsi) Pepsis sinages are far more scattered as compared to Coca-Cola. (Because of this at some places it looks that the market is captured by Coca-Cola.). Low plant capacity because of which company is not able to meet its demand during the peak season. (Devyani Beverages India Ltd., Pepsis Greater Noida plant has one continuous assembly line for preparing tetra and four continuous assembly lines which are filling around 15,000 bottle/day, which is insufficient to complete the demand during the peak seasons.). Lesser plant utilization during the off-peak seasons. (During the winter season as the demand is very low, plant and resource utilization goes down.) Lack of automaton in the administrative department in the plant, which results in wastage of time and sometimes in resources also.

4. 5.

OPPORTUNITIES
1. Demand is more than the production. (Because of the heat the demand of the soft drink raised drastically which is the good opportunity for the company a the rival brands are also finding it difficult to complete the demand. Therefore PepsiCo. has to increase the production.) In the rural areas PepsiCos distribution network is far stronger vis.-I-vis to any of the competitor. Therefore it is viable to make it more stronger, as this can restrict the entry of the other brands in the rural market. Kids demand for the Mirinda more as compared to any other orange flavor soft drink brand. With the launch of slice tetra PepsiCo has entered in to one more segment of soft drink beverages, which was more or less captured by the Frooti till now.

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THREATS
1. 2. Not able to meet the market demand during the peak season. (As the plant capacity is very low the company is not able to meet the existing demand during the peak seasons). Pepsi is not picking up the empty bottles of Coca-Cola on the other hand Coca-Cola is exchanging the Pepsis empty bottles with the filled bottles of Coca-Cola. (This is hitting the Pepsi in two ways, firstly our bottles are getting tucked with the Coca-Cola and creating shortage of empty bottles of Pepsi in the market, and secondly when our salesman goes to distribute the re-filled bottles in the market, he tends to meet with the lack of sales at the end of the day despite of the increasing demand because wherever he goes he found the empty bottles of Coca-Cola everywhere which he is asked not to picked up. There is lot of complaints are coming up about the impurities or leakage of gas or leakage of carbonated water. (Within the last 30 days I met around 50 such complaints because of which retailers were very angry with the company). Some of the filling equipments in the plant are quite old which one of the reasons for low production is. There is no proper policy of distributing the merchandising assets of the company to the retailers. (Many of the retailers have so many things though their sales are low but few of them dont have anything inspite of large sales.).

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REVIEW OF LITERATURE
Uwe Faesel, Roy (1995) Examines the development of Poland's fruit industry up to 1990, followed by the situation since that year, in which legislative reforms were introduced, mainly to break up state monopolies and to privatize state assets. Analyses the Polish fruit industry in the light of the resultant shift from a sellers' to a buyers' market, discussing the grower, wholesaling, processing and exporting sectors, and finally the role of marketing in exporting. Conducts a SWOT analysis of the industry, as a result of which makes recommendations for: increasing growers' influence on exports; introducing a new wholesale marketing system; improving processing equipment; rationalizing exportprocedures to the advantage of domestic competition. Sees the current transport and communication set-ups as significant problems. Concludes that, although the temptation is to follow the capitalist route and opt for the smaller enterprise as an exporting unit, the old Communist-style large state enterprise is still the ideal vehicle for selling fruit of Poland's calibre abroad. Nigel Poole, Laura (1996) Reports on research into the level of consumer awareness of the attributes of citrus fruit. Claims it is necessary to convert consumer attitudes towards healthy eating into appropriate consumer behaviour. Hypothesizes that consumer knowledge of some important attributes of fruit and vegetable products is low, and that better informed consumers might make better informed purchasing decisions. Describes the methodology and results of the survey which finds evidence that consumers are largely illinformed about the attributes of the citrus fruit that they purchase. David Hughes (1996) Notes that fresh fruit consumption in the UK is low, relative to most other EU countries, and static. Also that fruits which can be grown commercially in the UK, such as apples and strawberries, show a declining trend. Observes that in an increasingly competitive market-place, fresh fruit does not meet the evolving wants of key consumer groups. concludes fruit marketing organizations must invest in research and development to produce strong consumer-orientated proprietary products and, then, provide them with the promotional support that premium products warrant if they are to survive and prosper in markets which will come under increasing competitive pressure in the next decade and century. Rosemary Duff (1999) This paper discusses the findings of a market research programme carried out by SMRC ChildWise on behalf of Tetra Pak UK Ltd, examining use of and attitudes to soft drinks among children and mothers. This is a product field of increasing interest to children as they grow, and their appreciation develops from being totally product-focused, to include packaging and then brand considerations. The research examined behaviour across the key drinking occasions that make up the childs day, looking in detail at drinks consumed at school. It is at school that a childs freedom of choice develops, and awareness of peer group influences becomes increasingly important. Children are highly receptive to new brands and flavours, but also demand professional packaging and promotional input for brands to be credible. Younger children appreciate having their own individual carton with a straw but, for older boys, a can is preferred, whilst girls like the practicalities of resealable bottles. Alistair Mowat, Ray Collins (1999)Supply chains in new and emerging agricultural industries typically lack information linking product quality with consumer behaviour. This case study of the emerging persimmon industry in Australia and New Zealand demonstrates how adopting a supply chain orientation can address this situation. Assessing and modelling consumer response to product quality provides information that demonstrates to supply chain stakeholders how better product quality

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management can improve the performance of the whole chain. Emerging fruit industries, therefore, have more incentive to adopt a supply chain orientation if they understand qualityrelated factors that drive consumer satisfaction and repeat buying behaviour. Soyeon Shim, Kenneth Gehrt, Sherry Lotz (2001)Examines the Japanese fruit market, which, as a result of production and distribution factors, represents a viable target for fruit exporters around the world. The study provides guidance for fruit exporters by identifying three fruit-specific segments based on fruit-specific lifestyle factors. The process of identifying the lifestyle factors relies on a cross-culturally validated theoretical framework developed within the context of food consumption. Cluster analysis is used to identify the segments: creative/highly involved; practical/moderately involved, and aesthetic/uninvolved. These three segments of the everyday fruit consumption market are characterized in terms of fruit shopping, fruit consumption, and socioeconomic factors. The creative/highly involved segment, older and more traditional, represents todays heavy-consumer of fruit in Japan, followed closely by the practical/moderately involved segment. Although the aesthetic/uninvolved segment is composed of relatively light consumers, its demographics suggest that exporters need to develop this segment in order to succeed in this market. Michael S. Donaldson (2001)Reports the results of a survey of followers of the mostly raw, pure vegetarian, Hallelujah diet, which is promoted by the Hallelujah Acres Foundation in the USA. Seven-day semi-quantitative dietary records kept by 141 followers of the diet were collected and analyzed for nutrient intake. Claims self-reported improvements in health and quality of life after adoption of the diet were significant (p < 1E-07). Mean daily consumption of fruits and vegetables was 6.6 servings and 11.4 servings, respectively. Salads, fruits, carrot juice and grain products provided 60-88 per cent of most nutrients. The mean energy intake was 1,460kcal/day for women and 1,830kcal/day for men. Claims that, with some modifications, this diet pattern allows people to adopt a low calorie diet sufficient in most nutrients. Srini S. Srinivasan, Brian D. (2002) Previous researchers have established that brand names are important in determining perceptions of brand quality and attitude towards the product. In this research we investigate the role of brand name in shaping consumers evaluation of search, experience, and credence attributes. The findings confirm that, prior to trial, brand name increases consumers perception of experience and credence attribute performance evaluations. However, prior to trial, brand name is found not to affect consumers perception of search attributes. Trial of the brand is found to reduce (and not eliminate) the advantage branded products have in enhancing consumers perception of experience and credence attributes. Kenneth C. Gehrt, Soyeon Shim (2003) The study demonstrates the viability of situational segmentation in a market outside the USA. A number of situational segmentation studies in the USA have examined the snacking market. This study examines situational segmentation opportunities in the context of the Japanese snacking market. The study attempts to delineate a situationally-defined market structure for a broadly defined array of snack products. This is done by characterizing 18 snacks in terms of pertinent situational factors via dummy variable regression analysis; and grouping the snacks in terms of the similarity of their situational characterizations via cluster analysis. The study reveals four multi-product snack segments, including solitary snacking cluster, socializing ensemble cluster, high gravity socialization cluster, and morning home snack. The results show that situational segmentation is as effective in complementing more traditional segmentation approaches in Japan as it is in the USA. S.O. Aroyeun (2004) Cashew apple was used as a nutritional additive in the production of yogurt. The yogurt so produced (CAY-A) had a higher vitamin C content of 53.70g/100ml than both samples B and C with values 14.1/100ml and 19.2g/100ml of vitamin C respectively. The

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cashew apple fortified yogurt was evaluated for physicochemical parameters like pH, refractive index, dpecific gravity, titratable acidity, ash, moisture, protein and fat and the values 4.10 (pH), 20 Brix soluble solid content, specific gravity 1.023, titratable acidity (0.78g/100ml lactic acid), 0.84 per cent ash, 77.0 per cent moisture, 3.22 per cent protein and 3.2 per cent fat were obtained. The three yogurts produced were presented to ten regular tasters of yogurt for sensory evaluations using Fan Milk yogurt as the reference sample C. Assessors were asked to identify the odd sample. This method was used to determine if ingredient substitution or some other change in the manufacturing process could result in a detectable difference in products. The result obtained indicated that the yogurt into which cashew apple had been added compared favorably with the reference sample in all the attributes evaluated and there was no significant difference at p = 0.05.. Douglas Sorenson, Joe Bogue (2005) The objective of this study is to identify the optimal product design attributes for a range of chilled probiotic orange juice beverages, and to evaluate the contribution of market-oriented research methodologies to the development and strategic marketing of innovative functional beverages. New product development (NPD) opportunities exist for probiotic juice-based beverages, although functionality should not be relied on solely to leverage a competitive advantage. Dilber Ulas, H. Bader Arslan (2006) The purpose of this study is to present a broad view and analysis of brand switching attitudes of cola consumers in Turkish cola market. Cola Turka, the new cola brand, has captured almost one-quarter of the market. It has the potential to create loyal consumers. Despite Coca-Cola preserving its dominance, Pepsi-Cola has been surpassed by this new product. Gunne Grankvist, Hans Lekedal, Maarit Marmendal (2007) The purpose of this article is to study whether preference for a product increased, or decreased, as a consequence of information that the product was either eco- or fair trade labelled. An additional purpose was to investigate associations between importance attached to values and preference for eco- and fairtrade labelled food products. No significant effects of the experimental manipulation were observed. Attaching greater importance to the value warm relationships with others was associated with a more favourable rating of the taste of both eco- and fair-trade labelled juices. The value security was positively associated with an increased taste preference for the group exposed to the fair trade, but not the eco, label. Mehdi Seltene, Olivier Brunel (2008) The objective of this paper is to evaluate brand extension from a consumer consumption perspective. The most relevant entity becomes both the product and the choice vector. This provides a different aspect of the heterogeneity as it concerns brand extension. The results confirm the importance of the consumption context in terms of evaluating a brand extension. The study shows that the effects of the context fit and the typicality are more important when the category to which the brand extension is found is sensitive to the consumption context. In contrast, the effect of the association fit is more important when the category to which the brand extension is found is less sensitive to the consumption context. Marianela Fornerino, Franois d'Hauteville (2010) This experimental research seeks to offer a method for measuring the respective product and brand contributions to the global perceived quality dimension in the case of five brands of orange juices. Results indicate an assimilation effect for the national brands, particularly strong with the most preferred brand, and a non-significant brand effect for the retailer's brand, although both products were rated the same in the blind evaluation.

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RESEARCH METHDOLOGY
Sample data collection
This survey is as conducting in the context of retailer and consumer of Tropicana and Real fruit juice in Noida city.

Research design
The research design is descriptive in nature with survey method being used to complete the study. Because under this we already created the hypothesis and we simply tried to find out that our taken variables of market of Noida city Able to satisfy their retailer and consumer.

Sample technique
I will use in this research random sampling.

Hypothesis formulation
It is basically a presumption which researcher use when they do research they are two type

Null Alternative

Data collection
The data collection would be: PRIMARY DATA SECONDARY DATA : : Questionnaire Journals, Internet, news paper etc.

Sample design
Retailer and consumer of Noida city are including under this research and tell their satisfaction level.

Sample size
Sample size is going to be 100 respondents of retailer and 100 respondents of consumer.

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Sample element
Individual retailer and consumer are sampling element.

Data source
Both Primary and Secondary source of data would be used .The major type of information is used from primary data.

Tool for data analysis


We will be using the applicable tools and techniques of SPSS as per required with time.

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HYPOTHESIS
For consumer
Null hypothesisH0-Gender has no effect on consumer satisfaction. H0-Age group has no effect on consumer satisfaction. H0-Quantity has no effect on consumer satisfaction. H0-Preferred channel for purchasing has no effect on consumer satisfaction. H0-Product quality has no effect on consumer satisfaction. H0-Advertising has no effect on consumer satisfaction. Alternate hypothesis1) 2) 3) 4) 5) 6) 1) 2) 3) 4) 5) 6)

H1-Gender has a great effect on consumer satisfaction. H1-Age group has a great effect on consumer satisfaction. H1-Quantity has a great effect on consumer satisfaction. H1-Preferred channel for purchasing has a great effect on consumer satisfaction. H1-Product quality has a great effect on consumer satisfaction. H1-Advertising has a great effect on consumer satisfaction.

For retailer
Null hypothesis7) H0-Time of selling has no effect on retailer satisfaction. 8) H0-Source of information has no effect on retailer satisfaction. 9) H0-parameters have no effect on retailer satisfaction. 10) H0-Information of scheme has no effect on retailer satisfaction. 11) H0-Product quality has no effect on retailer satisfaction. 12) H0-Type of conveniences has no effect on retailer satisfaction.

Alternate hypothesis7) H1-Time of selling has a great effect on retailer satisfaction. 8) H1-Source of information has a great effect on retailer satisfaction. 9) H1-parameters have a great effect on retailer satisfaction. 10) H1-Information of scheme has a great effect on retailer satisfaction. 11) H1-Product quality has a great effect on retailer satisfaction. 12) H1-Type of conveniences has a great effect on retailer satisfaction.

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QUESTIONNAIRE FOR CONSUMER


To know consumer satisfaction towards Tropicana and real fruit juice brand in Noida city.
Date: Centre: Noida city (Uttar pradesh) Q.N. 12

Dear Sir / Madam I am doing a brief survey to find out about consumer satisfaction toward Tropicana and real fruit juice brand in Noida city as a part of my project. So, I am requesting you to kindly cooperate with me in filling the questionnaire. I am assuring you that information provided by you will be academic purpose only.

Name: Address:

Contact no.: Qualification:

(1) Gender of respondents A) Male B) Female

(2) Your age group

A) Below 18

B) 18-25

C) Above 25

(3) Which type of fruit juice brand you are aware mostly?
A) Tropicana Other B) Real C)

(4) Through which medium you come to know about your preferred fruit drink?

A) Hording and banners C) TV/Radio (5) For Whom do you buy fruit drink?

B) News paper and magazine D) Any other

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A) Myself

B) Family

C) Children

D) Social occasion

(6) What quantity do you usually prefer to buy? A) 200-250 B) 300 C) 500ml D) 1Lt.

(7) Rank the following drinkon the scale of 1-5 you like most

A) Tropicana

B) Real

C) Maaza

D) Slice

E) Appy

F) Frooti

G)Mangola

H) Pulpy orange

I) Twister

J) Other

(8) Which of the following point satisfy you the most? Kindly rank in your order

TROPICANA

REAL

1 2 3 4 5

I. II. III. IV. V. VI.

Number of flavor Price Nutrition value Taste Availability and convenience Discount and promotion of scheme

(1 for highly satisfied and 5 for highly dissatisfied)

(9) Which is your most preferred channel for purchasing fruit drink ?

A) Retail store/grocery store

B) Super market/hyper market

C) Cine plexus

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D) Pan shop/kiosks

E) Restaurant

F) Travel

(10) Does advertising and promotion influence your purchasing decision?

A) Yes

B) No

(11) How do you rate about the fruit drink brand?

TROPICANA

A) Very poor

B) Poor

C) Good

D) Excellent

REAL Excellent

A) Very poor

B) Poor

C)Good

D)

(12) Do you want any improvement in the Tropicana fruit juice brand on the basic of following parameters? (Tick anyone)

A) Price

B) No. of flavor

C) Taste

D) Availability

Would you like to give any suggestion regarding the Tropicana fruit juice brand?

. . Thank you

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QUESTIONNAIRE FOR RETAILER


To know retailer satisfaction towards Tropicana and real fruit juice brand in Noida city.

Date: Centre: Noida city (Uttar pradesh)

Q.N. 12

Dear Sir / Madam I am doing a brief survey to find out about retailer satisfaction toward Tropicana and real fruit juice brand in Dehradun city as a part of my project. So, I am requesting you to kindly cooperate with me in filling the questionnaire. I am assuring you that information provided by you will be academic purpose only.

Name: Address:

Outlet name: Contact no:

(1) Since how long you are selling fruit juice brand ? A) Less than 6 months C) 1 year year 2 year B) 6 months -1 year D) More than 2

(2) What is the source of information about juice brand?

A) Distributor

B) Advertisement

C) Friend

D) Other

(3) What are the parameters that you take into consideration while taking fruit juice brand? A) Goodwill D) Demand B) Service C) Cost

(4) Rank the following drink on scale of 1-5 you most prefer to sell A) Tropicana B) Real C) Maaza D) Slice E) Appy

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F) Frooti

G)Mangola

H) Pulpy orange

I) Twister

J) Other

(5) Are you receiving the regular information about new scheme?

A) Yes

B) No

(6) Which of the following point satisfy you the most ? Rank in your order
(1 for highly satisfied and 5 for highly dissatisfied)

TROPICANA 1 2 3 4 5 2 3 4

REAL 5 1

I. II. III. IV. V. VI.

Price Quality Service Product range Availability and convenience Discount and promotion of scheme

(7) How do you rate about the service getting currently from Tropicana and real?

Tropicana A) Very poor

B) Poor

C) Good

D) Excellent

Real

A) Very poor

B) Poor

C) Good

D) Excellent

(8) Do you have any complain regarding the service?

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TROPICANA

A) No complain

B) Once in a week

C) fortnightly

D) Once in a month

REAL

A) No complain

B) Once in a week

C) fortnightly

D) Once in a month

(9) Do you call distributor?

TROPICANA REAL

A) Yes A) Yes

B) No B) No

(10) Are you getting the solution of problem in time?

TROPICANA REAL

A) Yes A) Yes

B) No B) No

(11) Do you feel that service provided by distributor match your expectation?

TROPICANA REAL

A) Yes A) Yes

B) No B) No

(12) Which type of conveniences you want mostly for increasing the sales volume of Tropicana? (Tick any one)

A) Price

B) Scheme

C) Service

Would you like to give any suggestion regarding to Tropicana fruit juice brand?

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Thank you.

DATA ANALYSIS AND INTERPRETATION


For consumer
ONEWAY CONSUMER SATISFACTION BY GENDER /MISSING ANALYSIS. /POSTHOC = SCHEFFE ALPHA (.05). ANOVA CONSUMER SATISFACTION Sum of Squares Between Groups Within Groups Total 230.670 1827.736 2058.406

Df 1 94 95

Mean Square 230.670 19.444

F 11.863

Sig. .001

Null hypothesis H0-gender has satisfaction Interpretation: no effect on

Alternate hypothesis consumer H1- gender has a great significance on consumer satisfaction

As per our null hypothesis and as per our alternate hypothesis, we applied our hypothesis formulation which came out with the following results:

On applying ONE WAY ANOVA for checking effect of gender on consumer satisfaction , we came up with conclusion that the significance level is less than the alpha value(.001 < 0.05). Therefore rejecting NULL HYPOTHESIS due to greater significance of gender on consumer satisfaction.
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ONEWAY CONSUMER SATISFACTION BY AGE GROUP /MISSING ANALYSIS. /POSTHOC = SCHEFFE ALPHA (.05).

ANOVA CONSUMER SATISFACTION Sum of Squares Between Groups Within Groups Total .621 2057.785 2058.406

df 1 94 95

Mean Square .621 21.891

F .028

Sig. .867

Null hypothesis

Alternate hypothesis

H0-age group has no effect on CONSUMER H1- age group has a great significance on satisfaction CONSUMER satisfaction Interpretation:

As per our null hypothesis and as per our alternate hypothesis, we applied our hypothesis formulation which came out with the following results:

On applying ONE WAY ANOVA for checking effect of age group on CONSUMER satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.867 > 0.05). Therefore accepting NULL HYPOTHESIS due to lower significance of age group on CONSUMER satisfaction.

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ONEWAY CONSUMER SATISFACTION BY QUANTITY /MISSING ANALYSIS. /POSTHOC = SCHEFFE ALPHA (.05).

ANOVA CONSUMER SATISFACTION Sum of Squares Between Groups Within Groups Total Null hypothesis H0-Quantity has no effect on consumer satisfaction Interpretation: 100.436 1957.970 2058.406

Df 4 91 95

Mean Square 25.109 21.516

F 1.167

Sig. .331

Alternate hypothesis H1- Quantity has a great effect on consumer satisfaction

As per our null hypothesis and as per our alternate hypothesis, we applied our hypothesis formulation which came out with the following results:

On applying ONE WAY ANOVA for checking effect of quantity on consumer satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.331 > 0.05). Therefore accepting NULL HYPOTHESIS due to lower significance of quantity on consumer satisfaction.

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ONEWAY CONSUMER SATISFACTION BY PREFERRED CHANNEL /MISSING ANALYSIS. /POSTHOC = SCHEFFE ALPHA (.05).

ANOVA CONSUMER SATISFACTION Sum of Squares Between Groups Within Groups Total Null hypothesis 100.436 1957.970 2058.406

df 4 91 95

Mean Square 25.109 21.516

F 2.157

Sig. .221

Alternate hypothesis has a great effect on

H0-Preferred channel has no effect on consumer H1- Preferred channel satisfaction consumer satisfaction Interpretation:

As per our null hypothesis and as per our alternate hypothesis, we applied our hypothesis formulation which came out with the following results:

On applying ONE WAY ANOVA for checking effect of Preferred channel on consumer satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.221 > 0.05). Therefore accepting NULL HYPOTHESIS due to lower significance of preferred channel on consumer satisfaction.

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ONEWAY CONSUMER SATISFACTION BY PRODUCT QUALITY /MISSING ANALYSIS. /POSTHOC = SCHEFFE ALPHA (.05). ANOVA CONSUMER SATISFACTION Sum of Squares Between Groups Within Groups Total 198.778 1859.629 2058.406

df 3 92 95

Mean Square 66.259 20.213

F 3.278

Sig. .024

Null hypothesis

Alternate hypothesis

H0-product quality has no effect on consumer H1- product quality has a great significance on satisfaction consumer satisfaction Interpretation:

As per our null hypothesis and as per our alternate hypothesis, we applied our hypothesis formulation which came out with the following results:

On applying ONE WAY ANOVA for checking effect of product quality on consumer satisfaction , we came up with conclusion that the significance level is less than the alpha value(.024 < 0.05). Therefore rejecting NULL HYPOTHESIS due to greater significance of product quality on consumer satisfaction.

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ONEWAY CONSUMER SATISFACTION BY ADVERTISING /MISSING ANALYSIS. /POSTHOC = SCHEFFE ALPHA (.05). ANOVA CONSUMER SATISFACTION Sum of Squares Between Groups Within Groups Total 48.467 2009.940 2058.406

df 1 94 95

Mean Square 48.467 21.382

F 2.267

Sig. .136

Null hypothesis

Alternate hypothesis

H0-advertising has no effect on consumer H1- advertising has a great significance on satisfaction consumer satisfaction Interpretation:

As per our null hypothesis and as per our alternate hypothesis, we applied our hypothesis formulation which came out with the following results:

On applying ONE WAY ANOVA for checking effect of advertising on consumer satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.136 > 0.05). Therefore accepting NULL HYPOTHESIS due to higher significance of advertising on consumer satisfaction.

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For retailer
ONEWAY RETAILER SATISFACTION BY TIME OF SELLING /MISSING ANALYSIS. /POSTHOC = SCHEFFE ALPHA (.05). ANOVA RETAILER SATISFACTION Sum of Squares Between Groups Within Groups Total 230.670 1827.736 2058.406

Df 1 94 95

Mean Square 230.670 19.444

F 11.863

Sig. .004

Null hypothesis

Alternate hypothesis

H0-Time of selling has no effect on retailer H1- Time of selling has a great effect on retailer satisfaction satisfaction Interpretation:

As per our null hypothesis and as per our alternate hypothesis, we applied our hypothesis formulation which came out with the following results:

On applying ONE WAY ANOVA for checking effect of Time of selling on retailer satisfaction , we came up with conclusion that the significance level is less than the alpha value(.004 < 0.05). Therefore rejecting NULL HYPOTHESIS due to greater significance of Time of selling on retailer satisfaction.

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ONEWAY RETAILER SATISFACTION BY SOURCE OF INFORMATION /MISSING ANALYSIS. /POSTHOC = SCHEFFE ALPHA (.05).

ANOVA RETAILER SATISFACTION Sum of Squares Between Groups Within Groups Total .621 2057.785 2058.406

df 1 94 95

Mean Square .621 21.891

F .028

Sig. .772

Null hypothesis

Alternate hypothesis

H0-Source of information has no effect on H1- Source of information has a great effect on retailer satisfaction retailer satisfaction Interpretation:

As per our null hypothesis and as per our alternate hypothesis, we applied our hypothesis formulation which came out with the following results:

On applying ONE WAY ANOVA for checking effect of Source of information on retailer satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.772 > 0.05). Therefore accepting NULL HYPOTHESIS due to lower significance of Source of information on retailer satisfaction.

ONEWAY RETAILER SATISFACTION BY PARAMETERS


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/MISSING ANALYSIS. /POSTHOC = SCHEFFE ALPHA (.05).

ANOVA RETAILER SATISFACTION Sum of Squares Between Groups Within Groups Total Null hypothesis H0-Parameters has no effect on retailer satisfaction Interpretation: 100.436 1957.970 2058.406

df 4 91 95

Mean Square 25.109 21.516

F 1.167

Sig. .323

Alternate hypothesis H1- Parameters has a great effect on retailer satisfaction

As per our null hypothesis and as per our alternate hypothesis, we applied our hypothesis formulation which came out with the following results:

On applying ONE WAY ANOVA for checking effect of parameters on retailer satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.323 > 0.05). Therefore accepting NULL HYPOTHESIS due to lower significance of parameters on retailer satisfaction.

ONEWAY RETAILER SATISFACTION BY INFORMATION OF SCHEME

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/MISSING ANALYSIS. /POSTHOC = SCHEFFE ALPHA (.05).

ANOVA RETAILER SATISFACTION Sum of Squares Between Groups Within Groups Total Null hypothesis 100.436 1957.970 2058.406

Df 4 91 95

Mean Square 25.109 21.516

F 2.157

Sig. .219

Alternate hypothesis

H0-Information of scheme has no effect on retailer H1- Information of scheme has a great effect on satisfaction retailer satisfaction Interpretation:

As per our null hypothesis and as per our alternate hypothesis, we applied our hypothesis formulation which came out with the following results:

On applying ONE WAY ANOVA for checking effect of information of scheme retailer satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.219 > 0.05). Therefore accepting NULL HYPOTHESIS due to lower significance of information of scheme retailer satisfaction.

ONEWAY RETAILER SATISFACTION BY PRODUCT QUALITY

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/MISSING ANALYSIS. /POSTHOC = SCHEFFE ALPHA (.05). ANOVA CONSUMER SATISFACTION Sum of Squares Between Groups Within Groups Total 198.778 1859.629 2058.406

Df 3 92 95

Mean Square 66.259 20.213

F 3.278

Sig. .035

Null hypothesis

Alternate hypothesis

H0-product quality has no effect on retailer H1- product quality has a great effect on retailer satisfaction satisfaction Interpretation:

As per our null hypothesis and as per our alternate hypothesis, we applied our hypothesis formulation which came out with the following results:

On applying ONE WAY ANOVA for checking effect of product quality on retailer satisfaction , we came up with conclusion that the significance level is less than the alpha value(.035 < 0.05). Therefore rejecting NULL HYPOTHESIS due to greater significance of product quality on retailer satisfaction.

ONEWAY RETAILER SATISFACTION BY CONVINCES

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/MISSING ANALYSIS. /POSTHOC = SCHEFFE ALPHA (.05). ANOVA CONSUMER SATISFACTION Sum of Squares Between Groups Within Groups Total 48.467 2009.940 2058.406

Df 1 94 95

Mean Square 48.467 21.382

F 2.267

Sig. .223

Null hypothesis H0-Convinces satisfaction Interpretation: has no effect on

Alternate hypothesis retailer H1- Convinces has a great significance on retailer satisfaction

As per our null hypothesis and as per our alternate hypothesis, we applied our hypothesis formulation which came out with the following results:

On applying ONE WAY ANOVA for checking effect of Convinces on retailer satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.223 > 0.05). Therefore accepting NULL HYPOTHESIS due to higher significance of Convinces on retailer satisfaction.

For consumer

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(1) Gender of respondents A) Male B) Female

Male No. of respondents Percentage 70 70

Female 30 30

Total 100 100

30% 70%

INTERPRETATION:-

In this study 70 % male and 30% female respondents are part of my target population and they help me to fulfill my questionnaire from different area of Noida city.

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(2) Your age group

A) Below 18

B) 18-25

C) Above 25

Below 18 No. of respondents Percentage 10 10

18-25 60 120

Above-25 30 60

Total 100 100

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30%

10%

60%

INTERPRETATION:-

In this study 10% respondents are of below 18 age ,60% respondents are between 18-25 and 30% respondents are above 25 .

(3) Which type of fruit juice brands you are aware mostly?

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A) Tropicana Other Tropicana No. of respondents Percentage 40 40 Real 35 35

B) Real

C)

Other 25 25

Total 100 100

25%

40%

35%

INTERPRETATION:In this study 40% respondents are aware about Tropicana juice,35% are aware of Real and 25 % of other. Maximum respondents are aware about Tropicana juice so Tropicana have a good awareness in Dehradun city.

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(4) Through which medium you come to know about your preferred fruit drink?

A) Hording and banners C) TV/Radio

B) News paper and magazine D) Any other

H.& banners No. of respondents Percentage 30 30

N.&maga zine 35 35

TV/Radio 20 20

Any other 15 15

Total 100 100

20 %%

15 %

30 %

35%

Interpretation:35% respondents know their fruit juice drink through news and magazine and 30% respondents have knowledge through hoarding and banners so I found that distributor had capture on hoardings and banners and news and magazines for attracting the consumer in Dehradun city.

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(5) For Whom do you buy fruit drink? A) Myself B) Family C) Children D) Social occasion

Myself N of respondents Percentage 45 45

Family 25 25

Children 28 28

Socical Occasion 2 2

Total 100 100

2%

28

25%

45%

INTERPRETATION:45% respondents are buy juice for their self, 28% for children ,25% for family and 2% for social occasion so we find that most of consumer are buying juice for himself.

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6) What quantity do you usually prefer to buy? A) 200-250 B) 300 200-250 No of respondents Percentage 45 45 300 12 12 C) 500ml 500 30 30 D) 1Lt. 1lt. 13 13 Other 100 100

13% 30 %

45%

12%

INTERPRETATION:45% respondents are like to buy 200-250 ml. juice pack ,12% like 300ml. So small pack is selling in big number in Dehradun city.

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(7) Rank the following drinkon the scale of 1-5 you like most

A) Tropicana

B) Real

C) Maaza

D) Slice

E) Appy

F) Frooti

G)Mangola

H) Pulpy orange

I) Twister

J) Other

Tropican a No. of respondent s 18 12 1 2

real

Mazz a

slice

appy

frooy i

Mangol a

Pulp y o.

twite r

other

2 1 3

3 4

4 5

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16 10 19 7 8 7 3 100

3 5 4

2 2 3 1 5

4 4 3 2 5 1 5 3 2 5 1 4 1

4 1

3 3

2 4 5

1 3

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INTERPRETATION:Mostly respondents are give rank 1 to Tropicana, real ,slice, and Maaza, rank 2 has gone to real and frooty and rank 3 is for Appy. Other give their response according to their taste. So I find that Tropicana is like the most people and after that Real, Slice, Maaza etc.

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(9) Which is your most preferred channel for purchasing fruit drink ?

A) Retail store/grocery store

B) Super market/hyper market

C) Cine plexus

D) Pan shop/kiosks

E) Restaurant

F) Travel

Retail/g.stor e No. of res. percentag e 35 35

S,market/H.marke t 20 20

Cine plexus 5 5

Pan shop/K. 15 15

Rest. 20 20

travel 5 5

Total 100 100

5% 20%

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INTERPRETATION:Most preferred channel for consumer is retail and general store.35% consumer expreessed that they purchase fruit drink from retail and general store. Whereas 40% sales is contributed by the super market and restaurant. Rest of the sales are from cine plexus, pan shop, travel etc.

(10) Does advertising and promotion influence your purchasing decision?

A) Yes Yes No of respondents Percentage 65 65

B) No no 35 35 Total 100 100

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35%

65%

INTERPRETATION:According to this data 65% respondents are influencing through advertisement, 35% respondents are not influencing through advertising.

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(11) How do you rate about the fruit drink brand?

TROPICANA

A) Very poor

B) Poor

C) Good

D) Excellent

REAL

A) Very poor

B) Poor TROPICANA

C)Good

D) Excellent

Very poor No of respondent percentage 15 15

poor 20 20

Good 55 55

Excellent 10 10

Total 100 100

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REAL Very poor No of respondent percentage 12 12 poor 22 22 Good 62 62 Excellent 4 4 Total 100 100

INTERPRETATION:-

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55% respondents are with Tropicana juice brand,20% accept that it is a poor brand but 62% agree that real is a good juice brand. some people are not agree with real juice brand.

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(12) Do you want any improvement in the Tropicana fruit juice brand on the basic of following parameters? (Tick anyone)

A) Price

B) No. of flavor

C) Taste

D) Availability

PRICE NO. OF RESPONDEN T PERCENTAG E 13

NO. OF FLAVOR 15

TASTE 54

AVAILABILIT Y 18

TOTAL 100

13

15

54

18

100

INTERPRETATION:Most of 54% respondents are wants improvement in the taste of the Tropicana juice brand.

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For retailer
(1) Since how long you are selling fruit juice brand ? A) Less than 6 months C) 1 year year 2 year B) 6 months -1 year D) More than 2

No. of responden t Percenatg e

Less than 6 month 10 10

6 months1 year 35 35

1 year-2 year 50 50

More then 2 year 5 5

Total 100 100

5% 50% 10%

35%

INTERPRETATION:50% respondents are selling the juice brand from last 1-2 years,35% are selling juice brand from last 6-12 month and 10% are selling from last 6 months and 5% are selling from less than 6 months.

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(2) What is the source of information about juice brand?

A) Distributor

B) Advertisement

C) Friend

D) Other

Distributor No. of precentage percentage 55 55

Advertisement 30 30

Friend 5 5

Other 5 5

Total 100 100

5%

5%

55% 30 %

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INTERPRETATION:55% retailers get information through distributors about juice brand,30% are know about the brand through advertisement.

(3) What are the parameters that you take into consideration while taking fruit juice brand? A) Goodwill D) Demand Good will No. of responden t percentag e 10 B) Service C) Cost

service 15

cost 30

Demand 45

Total 100

10

15

30

45

100

45%

15%

30%

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INTERPRETATION:45% retailer are consider demand factor to take juice brand,30% are consider to cost. somewhat consider to goodwill and service. but mostly demand and cost factor is consider by the retailers to take juice brand.

(4) Rank the following drink on scale of 1-5 you most prefer to sell A) Tropicana B) Real C) Maaza D) Slice E) Appy

F) Frooti

G)Mangola

H) Pulpy orange

I) Twister

J) Other

Tropican a No. of respondent s 18 12 16 10 19 7 8 2 1 2 3 5 4

real

Mazz a

slice

appy

frooy i

Mangol a

Pulp y o.

twite r

other

2 1 2 2 3 1 5 1 3

3 4 1

4 5 4 4 3 2 5 1 5

5 1

3 3

2 4

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7 3 100 5

4 3

3 2

5 1 4

INTERPRETATION:Retailers are preferred to all juice brand to sale. But every retailer has their own choice to which brand he/she sell most.

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(5) Are you receiving the regular information about new scheme?

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A) Yes

B) No

Yes No. of respondent percentage 55 55

No 45 45

Total 100 100

INTERPRETATION:-

55% retailers are receiving the regular information about new scheme. but 45% has not get well.so mostly are receiving the regular information about new scheme.

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(7) How do you rate about the service getting currently from Tropicana and real?

Tropicana A) Very poor

B) Poor

C) Good

D) Excellent

Real

A) Very poor

B) Poor

C) Good

D) Excellent

TROPICANA Very poor No of respondent percentage 15 15 poor 20 20 good 55 55 Excellent 10 10 Total 100 100

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REAL Very poor No of respondent percentage 12 12 poor 22 22 good 62 62 Excellent 4 4 Total 100 100

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INTERPRETATION:According to this data 62% retailers have given good rate for real juice service and 55% for Tropicana. But rate poor and very poor retailers choice is also real juice instead of Tropicana. then I find that Tropicana is the good in their service and its rate is also good.

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(8) Do you have any complain regarding the service?

TROPICANA

A) No complain

B) Once in a week

C) fortnightly

D) Once in a month

REAL

A) No complain

B) Once in a week

C) fortnightly

D) Once in a month

NO COMPLAIN NO. OF REPONDENT S PERCENTAG E 12

ONCE IN A WEEK 25

FORTNIGHTL Y 34

ONCE IN A MONTH 29

TOTAL 100

12

25

34

29

100

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NO COMPLAIN NO. OF REPONDENT S PERCENTAG E 8

ONCE IN A WEEK 45

FORTNIGHTL Y 23

ONCE IN A MONTH 24

TOTAL 100

45

23

24

100

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INTERPRETATION:According to this data retailers have complaint regarding service for both juice brand .but real juice brand has complaints once in a week, Tropicana has fortnightly complaints .

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(9) Do you call distributor?

TROPICANA REAL

A) Yes A) Yes

B) No B) No TROPICANA

Yes No of respondent persantage 40 40

No 60 60

Total 100 100

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REAL
Yes No of respondent persantage 55 55 No 45 45 Total 100 100

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INTERPRETATION:40% retailers are call distributor for Tropicana juice brand and 55% retailers for real juice brand in noida city.

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(10) Are you getting the solution of problem in time?

TROPICANA REAL

A) Yes A) Yes

B) No B) No

Yes No of respondent percentage 65 65

No 35 35

Total 100 100

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Yes No of respondent percentage 40 40

No 60 60

Total 100 100

INTERPRETATION:65% retailers are accept that they getting solution of problem in time from Tropicana juice brand and 40% in real juice brand. so mostly retailers are happy with Tropicana juice brand.

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(11) Do you feel that service provided by distributor match your expectation?

TROPICANA REAL

A) Yes A) Yes

B) No B) No

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Yes No of respondent percentage 75 75

No 25 25

Total 100 100

Yes No of respondent percentage 40 40

No 60 60

Total 100 100

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INTERPRETATION:-

75% retailers are happy with Tropicana service but 25% said that service provided by distributor doesnt match their expectation. But in real juice brand 40% retailers are happy but 60% said that service provided by distributor doesnt match their expectation. so Tropicana is best as comparison to real.

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(12) Which type of conveniences you want mostly for increasing the sales volume of Tropicana? (Tick any one)

A) Price

B) Scheme

C) Service

NO OF RESPONDENTS PERCENTAGE

PRICE 45 45

SCHEME 35 35

SERVICE 20 20

TOTAL 100 100

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INTERPRETATION:45% retailers accept that price is best convenience for increasing the sales volume of Tropicana. some are preferred to scheme and service. But price is the main factor which play a crucial role in increasing the sales volume.

FINDINGS
For consumer

On applying ONE WAY ANOVA for checking effect of gender on consumer

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satisfaction , we came up with conclusion that the significance level is less than the alpha value(.001 < 0.05). Therefore rejecting NULL HYPOTHESIS due to greater significance of gender on consumer satisfaction. On applying ONE WAY ANOVA for checking effect of age group on CONSUMER satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.867 > 0.05). Therefore accepting NULL HYPOTHESIS due to lower significance of age group on CONSUMER satisfaction. On applying ONE WAY ANOVA for checking effect of quantity on consumer satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.331 > 0.05). Therefore accepting NULL HYPOTHESIS due to lower significance of quantity on consumer satisfaction. On applying ONE WAY ANOVA for checking effect of Preferred channel on consumer satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.221 > 0.05). Therefore accepting NULL HYPOTHESIS due to lower significance of preferred channel on consumer satisfaction. On applying ONE WAY ANOVA for checking effect of product quality on consumer satisfaction , we came up with conclusion that the significance level is less than the alpha value(.024 < 0.05). Therefore rejecting NULL HYPOTHESIS due to greater significance of product quality on consumer satisfaction. On applying ONE WAY ANOVA for checking effect of advertising on consumer satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.136 > 0.05). Therefore accepting NULL HYPOTHESIS due to higher significance of advertising on consumer satisfaction.

In this study 70 % male and 30% female respondents are part of my target population and they help me to fulfill my questionnaire from different area of Noida city.

In this study 10% respondents are of below 18 age ,60% respondents are between 18-25 and 30% respondents are above 25 In this study 40% respondents are aware about Tropicana juice,35% are aware of Real and 25 % of other. Maximum respondents are aware about Tropicana juice so Tropicana have a good awareness in Noida city. 35% respondents know their fruit juice drink through news and magazine and 30% respondents have knowledge through hoarding and banners so I found that distributor had capture on hoardings and banners and news and magazines for attracting the consumer in Noida city. 45% respondents are buy juice for their self, 28% for children ,25% for family and 2% for social occasion so we find that most of consumer are buying juice for himself. 45% respondents are like to buy 200-250 ml. juice pack ,12% like 300ml. So small pack is selling in big number in Noida city.

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Mostly respondents are give rank 1 to Tropicana, real ,slice, and Maaza, rank 2 has gone to real and frooty and rank 3 is for Appy. Other give their response according to their taste. So I find that Tropicana is like the most people and after that Real, Slice, Maaza etc. Most preferred channel for consumer is retail and general store.35% consumer expreessed that they purchase fruit drink from retail and general store. Whereas 40% sales is contributed by the super market and restaurant. Rest of the sales are from cine plexus, pan shop, travel etc.

According to this data 65% respondents are influencing through advertisement, 35% respondents are not influencing through advertising.

55% respondents are with Tropicana juice brand,20% accept that it is a poor brand but 62% agree that real is a good juice brand. some people are not agree with real juice brand. Most of 54% respondents are wants improvement in the taste of the Tropicana juice brand.

For retailer

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On applying ONE WAY ANOVA for checking effect of Time of selling on retailer satisfaction , we came up with conclusion that the significance level is less than the alpha value(.004 < 0.05). Therefore rejecting NULL HYPOTHESIS due to greater significance of Time of selling on retailer satisfaction. On applying ONE WAY ANOVA for checking effect of Source of information on retailer satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.772 > 0.05). Therefore accepting NULL HYPOTHESIS due to lower significance of Source of information on retailer satisfaction. On applying ONE WAY ANOVA for checking effect of parameters on retailer satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.323 > 0.05). Therefore accepting NULL HYPOTHESIS due to lower significance of parameters on retailer satisfaction. On applying ONE WAY ANOVA for checking effect of information of scheme retailer satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.219 > 0.05). Therefore accepting NULL HYPOTHESIS due to lower significance of information of scheme retailer satisfaction. On applying ONE WAY ANOVA for checking effect of product quality on retailer satisfaction , we came up with conclusion that the significance level is less than the alpha value(.035 < 0.05). Therefore rejecting NULL HYPOTHESIS due to greater significance of product quality on retailer satisfaction. On applying ONE WAY ANOVA for checking effect of Convinces on retailer satisfaction , we came up with conclusion that the significance level is greater than the alpha value(.223 > 0.05). Therefore accepting NULL HYPOTHESIS due to higher significance of Convinces on retailer satisfaction.

50% respondents are selling the juice brand from last 1-2 years,35% are selling juice brand from last 6-12 month and 10% are selling from last 6 months and 5% are selling from less than 6 months. 55% retailers get information through distributors about juice brand,30% are know about the brand through advertisement. 45% retailer are consider demand factor to take juice brand,30% are consider to cost. somewhat consider to goodwill and service. but mostly demand and cost factor is consider by the retailers to take juice brand. Retailers are preferred to all juice brand to sale. But every retailer has their own choice to which brand he/she sell most.

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55% retailers are receiving the regular information about new scheme. but 45% has not get well.so mostly are receiving the regular information about new scheme.

According to this data 62% retailers have given good rate for real juice service and 55% for Tropicana. But rate poor and very poor retailers choice is also real juice instead of Tropicana. then I find that Tropicana is the good in their service and its rate is also good.

According to this data retailers have complaint regarding service for both juice brand .but real juice brand has complaints once in a week, Tropicana has fortnightly complaints .

40% retailers are call distributor for Tropicana juice brand and 55% retailers for real juice brand in noida city.

65% retailers are accept that they getting solution of problem in time from Tropicana juice brand and 40% in real juice brand. so mostly retailers are happy with Tropicana juice brand.

75% retailers are happy with Tropicana service but 25% said that service provided by distributor doesnt match their expectation. But in real juice brand 40% retailers are happy but 60% said that service provided by distributor doesnt match their expectation. so Tropicana is best as comparison to real.

45% retailers accept that price is best convenience for increasing the sales volume of Tropicana. some are preferred to scheme and service. But price is the main factor which play a crucial role in increasing the sales volume.

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SUGGESTIONS

First of all company should provide all sort of promotion equipment such as glow sign

board, banner, rack, freeze, etc. to retailers in time so that they increase their sales which is benefited both retailer as well as company. Salesman should have good interaction with the retailers, which result Company in increase in sales. Company executives should visit the counter on weekly basis. Executives should take the feedback from the dealers about the service of the sales man and the distributors Regular visit of technician is required to solve the problems of Freeze in the market at the More improvement is required in the distribution network in the outskirt and in the remote right time. areas, because in the peak seasons like summer the small dealers are taking goods twice or thrice and in between if the distributors could not supply them, the competitors will get the opportunities to supply the goods. The entire Tropicana brand should be displayed at one place so that the customers can aware Few outlets are unaware about scheme so proper communication is necessary between More effective scheme should be provided. Biasness should not happen with retailers on any ground.
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about the different brand of Pepsi. In the bus stand, railway canteen, highway. distributor and dealers/retailers.

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There should be more focus on 100% availability so that Tropicana dont lose sales & market share. More & more research should be made to find new segment & more profitable market for Kids constitute the second largest segment of the fruit juice drink market. So, more & more the product. fun based advertisement for the brands should be necessary. Some life style based advertisement is also necessary. The company strategy should be made in such a way, that maximum no. of consumer will prefer to consume Tropicana i.e. give importance to quality control, give more importance to public awareness and in advertisement. Retailers are the good intermediaries so the company should give more packages to the The company should start survey time to time to know the grievances of retailer as well as Sometimes absence of stocks annoys retailer and consumers, so company should keep a retailers, by which they can looks towards the high sales of this particular brand. consumers. watch to the availability of brand.

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BIBLIOGRAPHY
Books:
Kotler, Philip. Marketing Management Prentice Hall of India, edition-IX. Ramaswami, V.S and Namakumari, S. Marketing Management. Macmillan, edition-II.

Website:
http://www.emeraldinsight.com/search.htm?st1=research%20paper%20on%20fruit%20juice %20brand&ct=jnl http://www.emeraldinsight.com/search.htm?st1=research%20paper%20on%20fruit%20juice %20brand&ct=jnl&nolog=534165&page=3 http://www.emeraldinsight.com/search.htm?st1=research%20paper%20on%20fruit%20juice %20brand&ct=jnl&nolog=534165&page=4 http://en.wikipedia.org/wiki/Dabur http://www.dabur.com/Products-foods-fruit%20real http://www.pepsico.com/Brands/Tropicana-Brands.html http://www.pepsiindia.co.in/Brands/Beverage/Tropicana.aspx

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