AlarmPoint User Guide

Version 3.2

Enabling enterprise event notification & resolution ©2007 AlarmPoint Systems. All rights reserved.

This manual provides information about AlarmPoint. Every effort has been made to make it as complete and accurate as possible; however, the information it contains is subject to change without notice and does not represent a commitment on the part of AlarmPoint Systems, Inc. No part of this document may be reproduced by any means without the prior written consent of AlarmPoint Systems, Inc. December 19, 2007 Copyright © 1994-2007. All rights reserved. AlarmPoint Systems™, AlarmPoint®, AlarmPoint® Java Client, AlarmPoint® Mobile Gateway, AlarmPoint® Integration Agent, AlarmPoint® Express, AlarmPoint® Standard, AlarmPoint® Professional, AlarmPoint® Enterprise, and AlarmPoint® Notification Server are trademarks of AlarmPoint Systems, Inc. All other products and brand names are trademarks of their respective companies.

Contacting AlarmPoint Systems, Inc.
You can visit the AlarmPoint Systems Web site at: http://www.alarmpoint.com From this site, you can obtain information about the company, products, support, and other helpful tips. You can also visit the Customer Support Site from the main Web page. In this protected area, you will find current product releases, patches, release notes, a product knowledge base, trouble ticket submission areas and other tools provided by AlarmPoint Systems, Inc. AlarmPoint Systems, Inc. Corporate Headquarters 4457 Willow Road, Suite 220 Pleasanton, CA 94588 USA

Sales and Technical Support:
Telephone: 925-226-0300 Facsimile: 925-226-0310 support@alarmpoint.com sales@alarmpoint.com https://support.alarmpoint.com

Contents at a Glance
CHAPTER 1: WELCOME TO ALARMPOINT ......................................................................................... 1 CHAPTER 2: GETTING STARTED WITH ALARMPOINT ......................................................................... 7 CHAPTER 3: COMMON TASKS........................................................................................................ 13 CHAPTER 4: RECEIVING ALERTS ................................................................................................... 51 CHAPTER 5: ADVANCED TASKS ..................................................................................................... 65 CHAPTER 6: ADVANCED MESSAGING ........................................................................................... 111 LIST OF TABLES .......................................................................................................................... 137 LIST OF FIGURES ........................................................................................................................ 139 INDEX ......................................................................................................................................... 143

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.................................................... 27 Adding a Device ........................................................................... 57 Calling AlarmPoint to retrieve Alerts ........................................................................................................................................................................................................................................................................... 54 Receiving and responding to Alerts via Phone .................... 10 CHAPTER 3: COMMON TASKS................................................................................................ 60 Contents | iii .............................................................................................................. 17 USING YOUR MY DETAILS PAGE .............................. 54 Responding to active Alerts using the web user interface ................................................ 14 USING YOUR HOME PAGE .................. 2 ALARMPOINT BASICS ............... 13 About this section .................................................. 28 Setting Device Timeframes ....................................................................................................AlarmPoint User Guide Contents CHAPTER 1: WELCOME TO ALARMPOINT ......... 1 INTRODUCTION TO ALARMPOINT .......................................................................................................................... 8 UNDERSTANDING PERMISSIONS .............................. 38 Changing Device order ......................................... 14 SIGNING IN TO ALARMPOINT ...................................................................................................................................................... 48 CHAPTER 4: RECEIVING ALERTS .............................................................................................................................................................................................. 16 Viewing your Permissions .................................................................................................................................................. 42 Scheduling messages .................. 4 CHAPTER 2: GETTING STARTED WITH ALARMPOINT ......................... 40 SENDING MESSAGES ................................................................................ 20 VIEWING YOUR GROUP MEMBERSHIP .............................................................................. 52 RESPONDING TO ALERTS ........................................................................................ 25 Viewing your schedule ................................................ 59 SUBSCRIBING TO ALERTS ........................................................................................................................................... 39 Testing and validating Devices.... 55 Receiving and responding to Alerts via Email and Instant Messaging ................................................................................................... 26 MANAGING YOUR DEVICES .................................. 2 About this guide.............................................................. 51 ABOUT ALERTS ........................................................................... 18 Modifying your details...................................................................................................... 52 Viewing and managing your Alerts online ................................................................................................................................................................................................................................... 35 Modifying Device details......................................................................................................................................................................................................................................................................................... 3 Seeking further assistance................................................................................. 45 USING CUSTOM ATTRIBUTES ...................................................................................... 55 Receiving and responding to Alerts via Text Devices................................................................................................................................................................................................................................................................................................................................................................................................................. 7 IMPORTANT TERMS ......... 15 Navigating in AlarmPoint .....................................................................

........................................................................ 122 Managing Scenario Supervisors ................................................................................................ 70 Finding Users on Duty ................. 82 Modifying Group Supervisors and Observers ................................................................................................................. 75 MANAGING GROUPS ................................................................. 73 Editing and Deleting Users ............. 66 Finding Groups ............................................................................................................................................................................................................................................................................................................................................................................. 65 About this Chapter .......................... 130 Scenario Status Notification ............................................................................................................................................................................... 67 Searching for Users by Role ....................................................................................... 101 CHAPTER 6: ADVANCED MESSAGING ... 111 INTRODUCTION TO ADVANCED MESSAGING ............................................................................................................................................ 83 Adding a Coverage ............................... 91 MANAGING TEAMS ....................................................................................................................................................... 130 iv | Contents ........................................... 120 Defining Notification Handling ..................................................................................................................................................................................................................................................................................................................................... 71 MANAGING USERS ....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 95 Using Team Templates ........................................................................................................................................................................................................................ 118 Selecting Message Recipients........................................................ 129 Launching Predefined Scenarios from a Phone ....................................... 69 Viewing User Schedules ................................................................................................................................................................................................................................................................................................................................................................................................................................... 121 Specifying Scenario Initiators... 66 Finding Users ....................... 112 KEY FEATURES ..........................................................................................AlarmPoint User Guide CHAPTER 5: ADVANCED TASKS .......................... 117 Associating Attributes with the Scenario........................................................................... 119 Defining Scenario Responses .................................................................................................................................................................. 123 Adding Scenarios to the Fast Access panel .......................................................................................... 129 STOPPING SCENARIOS ................... 115 SCENARIO BASICS ................. 76 Editing Group details ................ 93 Assigning Team Members ................................. 113 ACCESSING ALARMPOINT ADVANCED MESSAGING ............................................................................. 116 CREATING SCENARIOS ... 117 Adding a new Scenario ......................................................... 66 SEARCHING FOR USERS AND GROUPS ................................ 99 Finding Dynamic Teams............................ 82 MANAGING COVERAGES AND SCHEDULES ..... 124 LAUNCHING SCENARIOS ......................................................................................................................................................................................................................................................................... 101 GROUP CREATION EXAMPLE .................................................................................. 80 Deleting a Group.. 97 CREATING DYNAMIC TEAMS .......... 73 Adding Users ............................................... 86 Modifying a Shift........... 127 Launching a New (One-Time) Scenario via the Web............................................................................................................................................................................ 75 Creating a Group............. 126 Launching Predefined Scenarios via the Web ....................................................................................................................................

........................................... 132 Responding to Email Device notifications ........................................................................................................................ 132 Responding to Text (Phone/Pager) Device notifications..................................................................... 134 SCENARIO STATUS SUMMARY REPORT .................................................................................................................................................... 137 LIST OF FIGURES ................................... 139 INDEX ..................................................................... 133 RESPONDING TO VOICE (PHONE) DEVICE NOTIFICATIONS .............................................................................................................................................................................................AlarmPoint User Guide MANAGING SCENARIOS .................................................................. 134 LIST OF TABLES ....................................................................... 143 Contents | v .......................................................... 131 RESPONDING ..............

AlarmPoint User Guide vi | Contents .

Chapter 1 Welcome to AlarmPoint Topics in this chapter: Introduction to AlarmPoint AlarmPoint Basics .

AlarmPoint is persistent and will escalate a notification through multiple devices or rotating groups of people until the event is resolved or until someone accepts responsibility. pager. or email to the appropriate personnel. message. 2 | Introduction to AlarmPoint . AlarmPoint is accessible from any Internet connection in the world. and so on. As a web-based application. you can set up and test your own devices (phone. Management systems might also detect environmental events such as a fire or security alarm. AlarmPoint users with the proper permissions can also manage other users and groups of users. etc. Once the management system detects that an event has occurred. email. people receiving messages can respond to an incoming notification. acknowledge it.AlarmPoint User Guide Introduction to AlarmPoint AlarmPoint® is a critical event notification system. How organizations use AlarmPoint Typically. email account – and even through an instant messaging program called Jabber. or take other actions. enabling businesses to notify and communicate with the right people when critical events affect operational efficiency. computer failures. Even if you already have some understanding of AlarmPoint. or customers. you may find this section useful as a quick review.) so that AlarmPoint notifies you on your preferred device based on your settings and schedule. When something happens that requires attention. In short. respond to notifications. AlarmPoint Basics This section introduces you to key AlarmPoint concepts. About AlarmPoint AlarmPoint is a software application that sends notifications to communication devices such as pagers and phones. The following example is one way AlarmPoint can be configured to handle an event. AlarmPoint determines who needs to be informed and how. Notifications can be sent in text form to any text-enabled device (pager/phone). Real-life example The best way to understand what AlarmPoint does is to walk through a typical event and its resolution. and specify who will receive your notifications when you are away or otherwise unavailable. In turn. AlarmPoint also allows you to manage your personal details. AlarmPoint places a phone call. it forwards details about the event to AlarmPoint. AlarmPoint is a powerful and extremely flexible two-way notification system designed to be accessible to users with varying levels of technical understanding. AlarmPoint is integrated with an organization’s management system software. Management systems monitor computer networks for errors. and sends notifications to the right people on their preferred device. sends a page. vendors. AlarmPoint can also send voice notifications to any phone device. As an AlarmPoint user.

This event occurs at 3:00am. AlarmPoint will call the cell phone and deliver a voice message. Based on information stored in its database.g. etc.) using the phone or pager buttons. “Reject”. if a recipient prefers to be contacted via cell phone.Welcome to AlarmPoint Imagine that a management system monitoring a computer network detects that an important server (a computer) has failed for an unknown reason. but because the server is critical to the system. if anybody. such as Person and Group Supervisors. and other AlarmPoint Users can read this guide to review AlarmPoint basics. and so on). and closes the event. or should all notifications be sent at once? If no one currently on duty acknowledges the notification. someone needs to fix the problem immediately – so. such as adding Users and creating Groups. In turn. then AlarmPoint sends a text message detailing the event to the person’s pager. In both cases. what happens? After creating a trouble ticket with information about the problem and its importance. who. Although AlarmPoint Users are the principle audience for this guide. or is this notification informational only? Is there a waiting period between notifying each recipient. of course. halts further notifications from being sent. should be contacted? These questions are very similar to questions you might ask yourself when you need to notify a group of people about an important event. the recipient will be able to select an option (e. This guide also contains a section that concentrates on more advanced tasks. that is intended for more advanced users. including: • • • • • • • • • • What type of event is this? What is the relative importance of this type of event compared to other current events? Who needs to be notified about this type of event? What happens if the first person on the notification list does not respond? Who is currently on duty to receive this event? In what time zone is each recipient? On what device or devices do the recipients prefer to be notified? Does the recipient need to respond to the system. The guide focusses on tasks such as updating personal information and defining notification devices (phones. About this guide The AlarmPoint User Guide helps Users accomplish common tasks in AlarmPoint. AlarmPoint Basics | 3 . The difference. “Acknowledge”. AlarmPoint examines the information and immediately asks several questions. is that AlarmPoint processes these questions much more quickly and with greater accuracy than a person can. if responses are required. AlarmPoint terminates notifications in progress. AlarmPoint Administrators. Once someone has accepted responsibility for fixing the server problem.. pagers. AlarmPoint immediately determines the appropriate people to notify and how to notify them to fix the server. If a pager is the preferred device. For example. Developers. the management system passes the information to AlarmPoint.

g. and maintaining AlarmPoint. different deployments of the same product (e. click the question-mark icon in the upper-right corner of the page or table.AlarmPoint User Guide Examples Whenever possible. However. because AlarmPoint product licensing is very flexible. In addition. or have questions that are beyond the scope of this guide. However. contact your AlarmPoint System Administrator. refer to the AlarmPoint Java Client Guide. User manuals • • 4 | AlarmPoint Basics . or through your organization.. The following table lists sources for further assistance: Table 1. or other elements used in the examples are based on any real persons or organizations. AlarmPoint Products and Feature Availability There are four AlarmPoint products: • • • • Express Standard Professional Enterprise Each AlarmPoint product has a defined set of available features. For more information about working with the AlarmPoint Java Client. If you have questions about the features available to you. you may find that some of the features described in this guide are not available in your specific AlarmPoint deployment. the features available to you are controlled by your permissions. configuring. refer to the AlarmPoint Developer’s Guide and Scripting Reference. As a result. refer to the AlarmPoint Installation and Administration Guide. For more information about developing and scripting with AlarmPoint. you can find help within the web user interface. consult one of the other AlarmPoint user guides: • For more information about installing. companies. AlarmPoint Professional) may not have the same feature set.1: Other sources for AlarmPoint assistance Source Details Online help Most pages that basic AlarmPoint Users access in the web user interface have online help. and also by any customizing done by your organization. To access online help. If you are unable to find information about an AlarmPoint feature in this manual. none of the names of users. Seeking further assistance If you require more information about AlarmPoint. this guide uses examples to illustrate the basic procedures and features of AlarmPoint.

contact it for assistance. If your organization does not have a help desk.Welcome to AlarmPoint Table 1.1: Other sources for AlarmPoint assistance Source Details Help desk System administrator / corporate trainer / IT If your organization has a help desk. or Information Technology (IT) department for assistance. corporate trainer. contact your system administrator. AlarmPoint Basics | 5 .

AlarmPoint User Guide

6 | AlarmPoint Basics

Chapter

2

Getting Started with AlarmPoint
Topics in this chapter: Important terms Understanding Permissions

AlarmPoint User Guide

Important terms
AlarmPoint uses several common terms in specific ways. In particular, it is important for users to have some understanding the following terms: • • • • • • • Devices Device Timeframes Users Groups Coverages Schedules Teams

The sections that follow explain these terms and how they work together within AlarmPoint.

Devices
A Device in AlarmPoint is any method for receiving a notification message. Devices can include physical items like phones, or intangible items such as email accounts. The following table summarizes the types of AlarmPoint Devices: Table 2.1: Device Types
Device Description

Voice (Phone) Text (Phone/Pager) Email IM

Includes any device able to receive a phone call (e.g., land line phone, cell phone, phone-enabled PDA) Includes any device able to receive a text page (e.g., pager, text-enabled phone) Any email account Jabber instant message account

In general, receiving messages on a Voice (Phone) Device is preferable to a Text (Phone/Pager) Device, and both are preferable to Email and IM Devices. There are three key reasons why voice notifications are preferable: first, phones are the most reliable Device available (land line phones in particular). Second, employees potentially have at least three phones: work, home, and mobile. Third, voice over phone guarantees that the person has two-way capability to acknowledge the Alert or take an action. Text (Phone/Pager) Devices are next on the reliability list, depending on various service providers and the Devices supported. For low-priority or strictly informational notifications, Email or IM may be more appropriate Device choices.
Note: For policies about suitable Devices, contact your AlarmPoint Administrator.

8 | Important terms

For more information about creating and managing Device Timeframes. Important terms | 9 . login password.g. A Group might be created to meet a single. Group scheduling can quickly become complex – managing this complexity is one of the strengths of AlarmPoint. weekday or weekend. an organization might have a Group that includes all Users working in a data center (e. below) relating to a specific task or responsibility. By default. For example. As explained later in this guide. specific need. This means that AlarmPoint will attempt to contact you at any time of day. user name. another. time zones. the Device will be available 24 hours a day and 7 days a week. regardless of holidays. including ID number.. Every person in the AlarmPoint system is a User defined by a set of details. For most AlarmPoint Users. Users In AlarmPoint. Each Device can have one or more Timeframes associated with it. if you do not specify a Timeframe. see “Managing your Devices” on page 27. Groups Groups are a collection of Coverages (for details. it is sufficient to understand that Groups consist of Users. This is an example of how Users can be members of multiple Groups. you might specify a Timeframe of weekdays from 8:00am to 5:00pm for your office phone. or it might serve as a duty roster or workgroup that relates to a similar function.“Data Center – All”). see “Coverages”. Device Timeframes Device Timeframes are used to tell AlarmPoint when you want to be notified on a Device. To avoid having AlarmPoint call you at the office at 11:00pm on a Saturday. work shifts. Notice that the members of “Data Center Managers” and “Data Center Technicians” are also members of the “Data Center . and business needs are involved. and that Users can be members of multiple Groups.All” Group. When different company sites. Each Group usually has a defined schedule that AlarmPoint uses to determine who to notify. each User has a set of permissions that define the AlarmPoint features to which he or she has access. even more specific Group might include only the data center’s managers (“Data Center Managers”). depending on their responsibilities. Note: Device Timeframes are in the time zone of the Device owner. people who can receive notifications and possibly view the Web User Interface are called “Users”. another Group might include junior technicians (“Data Center Technicians”). and so on. see “Setting Device Timeframes” on page 35.Getting Started with AlarmPoint For more information about working with Devices.

and edit Groups (see “Understanding Permissions” on page 10). when you would like to have something modified in your settings or in the system itself (e. However. Schedules can also define rotations. This allows building sophisticated. a typical recurring Schedule is business hours. Users who manage Groups will have more extensive permissions than Users who only need to manage their User Details and Devices). For example. Users can view their Group membership using the web user interface (see “Using your My Details page” on page 15). Users at a basic User or Supervisor level might have minimal or extensive access to features. and a Device named “John’s Cell Phone”. Teams A Team identifies who is available during specific Schedule times to receive notifications.g. and Devices. an ‘off-hour’ schedule could be from 17:01 to 7. Although most of this guide focuses on basic User tasks. and all day on Saturday and Sunday. or 24/7 (every day. For example. Monday through Friday. Coverages Coverages are a combination of a Team and Schedule (these terms are described in the following sections). a Group named “Data Center Managers”... For example. Users. Schedules In AlarmPoint.59 Monday through Friday. Users at an administrative level have access to most or all system tools and can also define the permission levels of other users. 10 | Understanding Permissions . Understanding Permissions AlarmPoint includes flexible and customizable Permissions that control access to the application’s features.g.AlarmPoint User Guide Note: Only certain AlarmPoint Users have the authority to create. such as the ability to create and manage Groups. modify. AlarmPoint uses Coverages to identify the Users who are on duty at a particular time to receive notifications about events. depending on their duties within the AlarmPoint System (e. having an understanding of these permissions can help you determine whom to contact for assistance. a Schedule is a specific period of time. or other Teams. a recurring span of several hours on certain days of the week. Teams can consist of any combination of Users. automatic rotations with different Users and Groups. In turn. it is helpful to have a general understanding of all system access levels. all day). Devices. such as a single day. such as 8:00 to 17:00 Monday through Friday every 3 weeks. from 8:00 to 17:00. the addition of a Group). a Team called “Shift 3” might include a User named “Terry Smith”. Groups.

Some Supervisors also have the ability to set Permissions for other Roles Supervisors Person Supervisor.2: Predefined Roles Type of User Users Predefined Roles Read-only User. contact your system administrator or refer to the AlarmPoint Installation and Administration Guide. and send messages to other Users. each of which permits a user to access a specific AlarmPoint feature. Note: If you require further details about Permissions. editing. and set up schedules and other organizational elements. Subscription Supervisor. and are sometimes limited to whom they can send messages. Developer Description Users assigned to these Roles have limited or specific access to AlarmPoint. This manual is primarily targeted to Standard Users. In turn. Super (System) Administrator often in charge of the physical installation and set up as well. AlarmPoint includes several pre-defined Roles. Roles are a defined set of one or more Functions. and maintain all of the organizational elements of AlarmPoint. Functions are collections of one or more permissions. These Users cannot set Permissions for other Roles. Group Supervisor. This Role would include a collection of Functions that provide access to all web pages and tools necessary for User Managers to carry out their tasks.Getting Started with AlarmPoint Roles and Functions Roles and Functions work together to define the AlarmPoint features each user can access. Standard User. The Functions underlying the Role of User Manager might include Functions such as “Basic End User” and “User Management Tasks”. he or she might create a Role called “User Manager”. if a Company Administrator wanted to delegate the job of adding. Users with Supervisor Roles can create and edit information for other users. and are Administrator. Understanding Permissions | 11 . as described in the following table: Table 2. For example. who can maintain their own profiles. Full Access User Administrators Company Administrators can create. edit. respond and subscribe to alerts. and removing Users.

AlarmPoint User Guide 12 | Understanding Permissions .

Chapter 3 Common Tasks Topics in this chapter: Signing in to AlarmPoint Using your home page Using your My Details page Viewing your Group membership Managing your Devices Sending messages Using Custom Attributes .

If your sign in was successful.1: AlarmPoint Sign In page 2. You should also know your Login ID. The instructions use real-life examples whenever possible. modifying and testing your Devices Creating and managing Timeframes Signing in to AlarmPoint You can sign on to AlarmPoint from anywhere in the world with an Internet connection. such as Microsoft® Internet Explorer. check your Login ID and Password or contact your AlarmPoint Administrator. To access AlarmPoint. • The browser displays a sign-in page similar to the following figure: Figure 3. AlarmPoint displays your Home Page. and then press Enter. 3.AlarmPoint User Guide About this section This section provides step-by-step instructions on how to perform common tasks in AlarmPoint. 14 | Signing in to AlarmPoint . ensure that you have an active Internet connection and a Web browser. Click Sign In. Type the URL of your organization’s AlarmPoint Web User Interface into your browser’s address bar. password. This section covers the following tasks: • • • • • Signing in to AlarmPoint Understanding and navigating your home page Using your User Details page and setting a temporary replacement Adding. and the URL (Internet address) of your organization’s AlarmPoint Web User Interface. and provide descriptions of all important settings so you can get started using AlarmPoint quickly. To sign in to AlarmPoint: 1. Type your Login ID and Password into the fields. If you cannot sign in.

For more information. For more information. A list of your Devices. see “Viewing your Group membership” on page 25. For information. or for whom you are scheduled to receive Alerts. A list of the Groups to which you belong. Note that if you are not part of any Temporary Replacements. Click the plus sign (+) beside the heading to expand the list. including a summary of when each Device is active.2: Home page for Mary McBride The home page contains the following components: • • • A menu on the left side of the screen that you can use to navigate through AlarmPoint. and click the links within the table to view more information about that setting. The contents of your home page depend on your Permission Level. your browser displays a personalized home page. see “Managing your Devices” on page 27. If you are a Group Supervisor. and which customization options your AlarmPoint Administrator has included.Common Tasks Using your home page When you sign in to AlarmPoint. The following figure shows the home page of an example User named Mary McBride: Figure 3. A list of any Active Alerts currently assigned to you. and whether it has been tested to ensure that it is capable of receiving AlarmPoint notifications. your home page also lists the Groups you supervise. AlarmPoint Using your home page | 15 • • . see “About Alerts” on page 52. A list of Temporary Replacements: other Users who are scheduled to receive Alerts on your behalf.

and the Common Tasks pane. see “Setting a Temporary Replacement” on page 23. The following table lists the tabs available to most users: Table 3. The Users tab contains a search feature to help you locate other AlarmPoint users and. The Messaging tab allows you to send messages to other AlarmPoint Users on their Devices. • • A Common Tasks pane that provides shortcuts to other AlarmPoint functions. Teams. see “Understanding Permissions” on page 10.AlarmPoint User Guide does not display this section. and pages for creating and managing your Subscriptions. The Alerts tab provides pages to manage and respond to Alerts. and search for Groups. You can click on any of the links in the menu to access that page. For more information. For more information. manage. see “Understanding Permissions” on page 10. Navigating in AlarmPoint There are three main methods for navigating in AlarmPoint: Tabs. For more information about Temporary Replacements. The contents of the pane change to provide shortcuts that are related to the page you are viewing. Many pages also include links to other pages in the AlarmPoint Web User Interface. pages are organized into general categories and accessed through the tabs on the top right corner of your home page. and links to manage your Devices and Temporary Replacements. and Dynamic Teams. The number of tabs available depends on your Permissions. AlarmPoint Enterprise with the Advanced Messaging option includes enhanced messaging features such as the ability to create and launch emergency Scenarios. User Details page. you may not see some tabs. 16 | Using your home page . Menus.1: Tabs in AlarmPoint Tab Destination Profile Alerts Users The Profile tab includes your home page. tools to add or remove Users from the system. Groups Messaging Note: Depending on your Permissions. Menus Each tab in AlarmPoint displays a different menu on the left side of your browser window. Tabs In AlarmPoint. The Groups tab provides all the tools and functions you need to create. or you may have additional tabs available. Tabs that open other areas of AlarmPoint. depending on your Permissions and Role.

and their purpose in AlarmPoint. the Common Tasks pane changes as you move through AlarmPoint. • AlarmPoint displays the View My Permissions page: Figure 3.3: The Common Tasks pane Note: Some tools and features in AlarmPoint can be accessed only through the Common Tasks pane. Note: For more information about Permissions and Roles. located beneath the tabs on the right side of your browser window. click My Permissions. select the Role for which you want to view the assigned Permissions. Viewing your Permissions You can see which components of AlarmPoint you are allowed to access by viewing the Permissions assigned to your Role. To view your Permissions: 1.Common Tasks Common Tasks pane The Common Tasks pane. updating its contents to shortcuts that are related to the current page. Figure 3. • AlarmPoint displays the Permissions assigned to your Role: Using your home page | 17 .4: View My Permissions page 2. and then click Display. in the My Status area of the menu. see “Understanding Permissions” on page 10. Like the menu. From the Role drop-down list. contains shortcuts to a few common functions. On your home page.

you may be able to modify only some of the information. To view your Details: 1. your location.5: Permissions for your Role 3. Click the plus ( + ) button to expand each list and display the individual Permissions.AlarmPoint User Guide Figure 3. such as your password. click the My Details link in the menu or the Common Tasks pane. • The following figure shows the My Details page for Mary McBride: 18 | Using your My Details page . and your preferred language. On your home page. such as your User ID. Using your My Details page Your My Details page displays the personal information AlarmPoint uses to identify you. Other information may require modification by your Person Supervisor or AlarmPoint Administrator. 2. Sign in to AlarmPoint. Depending on your Permissions.

The language you want AlarmPoint to use when notifying you. Co-workers. The settings and information required in these custom fields is determined by your AlarmPoint Administrator. organize and locate Users. Depending on your Permissions.6: Mary McBride’s Details page The following table describes each of the fields on the My Details page: Table 3. Default Language. you do not need to change your Time one setting unless it is different than the time zone assigned to your Site. to check your schedule. This can be changed only by your Supervisor or AlarmPoint Administrator. Name (First and Last) Site Language Time Zone Custom Fields Using your My Details page | 19 . The Site setting is important as it determines Company/ Site holidays.Common Tasks Figure 3. Supervisors. AlarmPoint Administrators can add custom fields to the User Details page to help sort. the custom fields “Desk Number” and “Location” are required fields. you can change your name without affecting your notifications. In Figure 3.6 above. Select the time zone your are in so that AlarmPoint can correctly determine your schedule. Note that your default time zone is determined by your Site setting. or to look up your User or Device Details. Note that your default language is determined by your Site setting: you do not need to change this setting unless you want to use a language other than the default for your Site. Phone Class Lists.2: My Details page fields Field Description User ID This is a mandatory alphanumeric field of up to 25 characters that uniquely identifies you. and Default Timezone. while the custom field “Start Date” is optional. Your primary location. and Administrators can use your name to search for you in the database. Type your name here.

20 | Using your My Details page . click My Details. AlarmPoint displays a confirmation message at the top of the form: Figure 3. Modify the settings as desired. 4. if you relocate to a different time zone. 3. Sign in to AlarmPoint. or you just want to change your login details to something that is easier for you to remember. The following steps describe how to make this change: To change the settings on your My Details page: 1. In the menu on the left side of the browser window.7: Saving changes on the My Details page Note: If you do not click Save. you can make many of the changes yourself by using the My Details page. you might need to update or change your details to reflect a change in your schedule or location. 2. Depending on your Permissions. For example. Sign in to AlarmPoint. To change your Web password: 1. • If the information was submitted successfully. you need to update your details with your new time zone so that AlarmPoint can correctly interpret your schedule.AlarmPoint User Guide Modifying your details Occasionally. Changing your Web and phone passwords Whether you have security regulations that require you to change your passwords on a regular basis. any changes you make will be discarded when you leave the My Details page. Click Save. you can change your phone and Web passwords from your home page.

click Change Web Login.Common Tasks 2.8: Changing Web login details Using your My Details page | 21 . • AlarmPoint displays the Change My Web Login page: Figure 3. On your home page. in the Common Tasks pane on the right side of the browser window.

If only one type of Authentication method is available. 4.3: Change My Web Login details Field Description Authentication When available. Note that the Old Password field appears only if you are changing your own password (Administrators will not see this field). this option is not displayed. On your home page. enter the following information into the form: Table 3. On the Change My Web Login page. Note that depending on your permissions and the configuration determined by your AlarmPoint Administrator. Type the User ID you want to use when logging into AlarmPoint. you may not be able to edit the contents of this field. in the Common Tasks pane on the right side of the browser window. Type the new password you want to use.AlarmPoint User Guide 3. ensure that Web Login is selected. If your AlarmPoint Administrator has specified any password criteria. click Change Phone Login. Web Login ID Old Password New Password Verify New Password • To reset the contents of the fields and discard any changes. Click Save to apply your changes and return to your home page. click Reset. 2. This helps to eliminate any mistakes in the password. you can review them in the section marked Password Rules at the bottom of the form. this setting is used to change the type of Authentication method used when logging into AlarmPoint. Type your new password again. To change your phone password: 1. • AlarmPoint displays the Change My Phone Login page: 22 | Using your My Details page . Sign in to AlarmPoint. type your existing password. This User ID must be unique within your organization. To confirm your User ID. Unless otherwise instructed by your AlarmPoint Administrator.

9: Changing phone login details 3. To set a Temporary Replacement: 1. You can set a Temporary Replacement in advance so that he or she starts receiving your notifications on a specific date and stops receiving them at a later date. Click Save to apply your changes and return to your home page. Setting a Temporary Replacement When you are unavailable to receive notifications for an extended period (e. you or your Supervisor can set a Temporary Replacement. or if you have scheduled another User to act as your Temporary Replacement.Common Tasks Figure 3. Check with your AlarmPoint Administrator before changing this setting in case your organization has a numbering policy in place. Type the password you want to use for your phone login here. due to a vacation or illness).. Using your My Details page | 23 . This helps to eliminate any mistakes in the password. • To reset the contents of the fields and discard any changes. enter the following information into the form: Table 3. On the Change My Phone Login page. Sign in to AlarmPoint.4: Change My Phone Login details Field Description Phone Login The mandatory. AlarmPoint displays your current Temporary Replacement settings on your home page. you may want to appoint one or more co-workers to receive your notifications on your behalf.g. 4. When you are scheduled to be a Temporary Replacement. alphanumeric code of up to 25 letters that uniquely identifies you. New Password Verify New Password Type your new password again. click Reset. Depending on your Permissions. It is usually easier to use numeric values because some companies do not configure their telephone systems to accept alpha characters. Ask your AlarmPoint Administrator for the correct format for your organization.

• To set your replacement to receive all of your Group notifications. Note: You can set multiple Temporary Replacements to have different Users receive Alerts for different Groups. In the Selected Group(s) list box. • Note that if you are creating a Temporary Replacement on behalf of another User. 24 | Using your My Details page . or click the Calendar icon to select a date. 7. • AlarmPoint displays the Temporary Replacement Details page: Figure 3. type the date you want the Temporary Replacement schedule to end. 10. the Start and End Times use the User’s preferred time zone. select All Groups. 8. type a word or phrase to identify this Temporary Replacement Schedule. In the Name field. To specify the User you want to set as your replacement.10: Selecting a Temporary Replacement 4. do one of the following: • • Select the name of your replacement from the Replacement drop-down list. 5. 9. In the menu on the left side of the browser window. 3. type the date you want your replacement to begin receiving notifications on your behalf. Type the time of day for the Temporary Replacement to take effect in the Start Time field. Click the Add New link to create a new Temporary Replacement schedule. Click Lookup Replacement to use the AlarmPoint search tool to find a User by name (online help is available on the search page).AlarmPoint User Guide 2. or click the Calendar icon to select a date. In the End Date field. select the Group or Groups for which you want your temporary replacement to receive your notifications. click Temporary Replacement. Type the time of day for the Temporary Replacement to end in the End Time field. 6. In the Start Date field.

in the menu on the left side of the browser window. multiple Groups. You can view a summary of your Groups. click Save to create the Temporary Replacement Schedule. if you want to start receiving your notifications again before the specified End Date. Sign in to AlarmPoint.11: Temporary Replacement Schedule Note: AlarmPoint notifies the specified Users that you have set them as Temporary Replacements. and sends a notification to the supervisors of any Users involved. Click Remove Selected. 2. you can manually clear your Temporary Replacement Schedule. To view a summary of your Group membership: 1. • AlarmPoint adds the Temporary Replacement and displays it on your Temporary Replacement Schedule page: Figure 3. In the Temporary Replacements table. When you are satisfied with your choices. see “Important terms” on page 8. Viewing your Group membership | 25 . Clearing your Temporary Replacement AlarmPoint automatically clears your Temporary Replacements on the End Date specified in the schedule. However. as well as a detailed description of each Group’s schedule. If you are not familiar with the term Group as used in AlarmPoint. 4. On the Profile tab.Common Tasks 11. click Temporary Replacement. you could be a member of a single Group. select the check box beside the schedule you want to clear. or no Groups at all. Viewing your Group membership Depending on your role in your organization. Log in to AlarmPoint. 3. To clear your Temporary Replacement Schedule: 1.

12: My Schedule page for Mary McBride 26 | Viewing your Group membership . Log in to AlarmPoint. Only users with the appropriate permissions are able to create. the Groups I Supervise area. On your home page. • AlarmPoint displays the My Schedule page: Figure 3. but you can view your Group and schedule details at any time. The Groups I Belong To area contains a table listing all of the Groups to which you belong.5: Groups I Belong To details Name The name of the Group. or who belongs to it. These indicate when the Group’s members are scheduled to respond to notifications. To view your schedule: 1. Note that the name is also a hyperlink that you can click to view more Group details. click My Schedule. and displays details about each: Table 3. Viewing your schedule The schedules of the Groups to which you belong determine when you are set to receive notifications. 2. edit. On your home page. in the menu on the left side of your browser window. Timeframe A list of the timeframes that form the Group’s Schedules.AlarmPoint User Guide 2. set by the Group’s creator (usually an AlarmPoint Administrator or Supervisor). and adjust Groups. Description A brief description of the Group. view the Groups I Belong To area and below it.

depending on its type.6: My Devices table columns Column Description Order Indicates the order in which you want AlarmPoint to attempt to contactd your Devices when sending notifications. For example. and organize the Devices on which you will be contacted with Alerts. and able to receive notifications. Identifies the descriptive name of each Device. see “Managing Groups” on page 75. see “Changing Device order” on page 39. modify. Managing your Devices The AlarmPoint Web User Interface make it easy to create. For more information. for a Phone Device. Indicates whether the Device has been successfully tested to ensure that AlarmPoint is able to contact you on it. Note: For more information about working with Groups. You can click the name of a Device to view and edit its details. If you have the correct Permissions. for an Email Device. Displays different identifying information for each Device. Click the ‘+’ symbol beside the name of a Coverage to expand the view.) Your AlarmPoint home page displays a list of all your Devices in a table with the following columns: Table 3.Common Tasks Note: Note that the table at the top of the page is the same table of Groups displayed on your home page. such as “Email”. Name Type Details Valid Status Default Managing your Devices | 27 . Indicates whether the Device is active. “Voice”. it lists the phone number. 3. etc. Indicates whether the Device is the default method for AlarmPoint to contact you when none of your Device’s Time Frames match a Coverage within a Group to which you belong. In the Existing Coverages table. (If you are not familiar with the term Device as used in AlarmPoint. do any of the following: • • Click the Next or Prev links to view your schedule in upcoming or previous weeks. see “Important terms” on page 8. Move your pointer over any of the segments in the table to view a popup containing the times included in that segment. you can click the name of a Group to view more details about it. Identifies the Device type. this column lists the email address.

You can click the name of any Device in the list to view more details about that Device. while her work and home phones are set to receive notifications only when she is most likely to be able to answer. and return later to make changes. Sign in to AlarmPoint. Note that AlarmPoint limits how many Devices you can add of each type. The following section describes how to add each of the different Device types in AlarmPoint. consult your AlarmPoint Administrator. and work email. or to add more Devices. she can see that her email address is set to receive notifications at any time of day. For more about Timeframes and customizing your Device schedules. Note that each entry in the Name column is also a hyperlink. indicating when the Device is available to receive notifications. For more information about Timeframes. see “Setting Device Timeframes” on page 35. home phone.AlarmPoint User Guide Table 3.13: Devices for example user Mary McBride Mary has three Devices set up in AlarmPoint: her work phone. Adding a Device You can set up your own Devices using the AlarmPoint Web User Interface.6: My Devices table columns Column Description Timeframes Displays the main Timeframe for each Device. Delay The following figure shows the Device list for Mary McBride: Figure 3. see “Setting Device Timeframes” on page 35. Indicates the length of time (in minutes) that AlarmPoint will wait after sending a notification to this Device before trying the next Device in your list. By viewing the summaries displayed on the My Devices page. To add a Device: 1. or click the link in the Timeframes column to view more details about when the Device is set to receive notifications. For more information. 28 | Managing your Devices .

Select this check box if you want this Device to be able to receive notifications. AlarmPoint will not attempt to contact you on this Device. On the Device Details page. Consult the tables below for a description of the fields for each type of Device. see “Setting Device Timeframes” on page 35. it is automatically assigned a 24x7 Timeframe. The choices available are determined by your AlarmPoint Administrator. On the Add New Device page. click Save to add the Device. select the type of Device you want to add from the drop-down list.14: Adding an Email Device 4. You can edit your Device Timeframes to specify when you want each of your Devices to be able to receive AlarmPoint notifications. When you are satisfied with the information you have provided. 3. click Add Device. 7-days-a-week. For more information. If this check box is not selected. The following figure illustrates the Device Details required for an Email Device: Figure 3. This means that the Device is ready to receive notifications 24-hours-a-day. Managing your Devices | 29 . 5. enter the information for your Device into the form. On your home page.7: BlackBerry (BES) Device Details Field Description Device Name Active Select the name that best describes the Device you are adding. Device Details Settings Table 3. in the menu on the left side of your browser window. Note: When you add a new Device. and then click Continue.Common Tasks 2. • AlarmPoint displays the Device Details page for the selected Device type.

8: Email Device Details Field Description Device Name Active Select the name that best describes the Email Device you are adding. Select this check box if you want this Device to be the default method for receiving AlarmPoint notifications when none of your Devices’ Timeframes match a Coverage within a Group to which you belong. to avoid having AlarmPoint use this Device for low-priority events.AlarmPoint User Guide Table 3.7: BlackBerry (BES) Device Details Field Description Default Device Select this check box if you want this Device to be the default method for receiving AlarmPoint notifications when none of your Devices’ Timeframes match a Coverage within a Group to which you belong. Your AlarmPoint Administrator specifies the available options. Type the PIN or email address of the BlackBerry you want to use for this Device. The choices available are determined by your AlarmPoint Administrator. Your AlarmPoint Administrator specifies the available options. This setting identifies the service provider for this Device. Type the length of time (in minutes) that AlarmPoint should wait after sending a notification to this Device before trying the next Device in your list. If this check box is not selected. Type the length of time (in minutes) that AlarmPoint should wait after sending a notification to this Device before trying the next Device in your list. AlarmPoint will not attempt to contact you on this Device. see “Setting Device Timeframes” on page 35. This setting identifies the email service provider for this Device. Default Device Email Address Provider Delay 30 | Managing your Devices . For example. Select this check box if you want this Device to be able to receive notifications. Table 3. Type the email address you want to use for this Device. This feature must be configured by your AlarmPoint Administrator when integrating AlarmPoint with a management system. select “Use for Medium and High Events”. For instructions on how to create Timeframes. PIN or Email Address Provider Delay Priority Threshold Custom Timeframe Select this check box to add a custom Device Timeframe for this Device. Select the priority level of alerts you want to receive on this Device.

select “Use for Medium and High Events”. This setting identifies the (voice) phone service provider for this Device.Common Tasks Table 3. If this check box is not selected. Your AlarmPoint Administrator specifies the available options. Note that this field is only used for “auto-attendant” phone systems where AlarmPoint will need to wait for a greeting after dialing the main number and before dialing the extension. “Mobile Phone”). Type the area code for the Voice Device you are adding.9: Voice (Phone) Device Details Field Description Device Name Select the name that best describes the Device you are adding (for example. Table 3. Custom Timeframe Select this check box to add a custom Device Timeframe for this Device. If the phone you want to use is from another country. Type the phone number for the Voice Device you are adding. Select this check box if you want this Device to be the default method for receiving AlarmPoint notifications when none of your Devices’ Timeframes match a Coverage within a Group to which you belong. if necessary. select the country in which the service for this phone is based. Type the length of time (in minutes) that AlarmPoint should wait after sending a notification to this Device before trying the next Device in your list. Active Default Device Country Code Override Area Code Phone Number Extension Provider Delay Managing your Devices | 31 . to avoid having AlarmPoint use this Device for low-priority events.8: Email Device Details Field Description Priority Threshold Select the priority level of alerts you want to receive on this Device. see “Setting Device Timeframes” on page 35. Select this check box if you want this Device to be able to receive notifications. For instructions on how to create Timeframes. Type the extension for the Voice Device you are adding. The choices available are determined by your AlarmPoint Administrator. AlarmPoint will not attempt to contact you on this Device. For example. This feature must be configured by your AlarmPoint Administrator when integrating AlarmPoint with a management system.

select “Use for Medium and High Events”. The choices available are determined by your AlarmPoint Administrator.9: Voice (Phone) Device Details Field Description Priority Threshold Select the priority level of alerts you want to receive on this Device. Your AlarmPoint Administrator specifies the available options. see “Setting Device Timeframes” on page 35. For example. AlarmPoint will not attempt to contact you on this Device. Table 3. Type the length of time (in minutes) that AlarmPoint should wait after sending a notification to this Device before trying the next Device in your list. to avoid having AlarmPoint use this Device for low-priority events. Select this check box if you want this Device to be the default method for receiving AlarmPoint notifications when none of your Devices’ Timeframes match a Coverage within a Group to which you belong. For example. “SMS Phone”). This feature must be configured by your AlarmPoint Administrator when integrating AlarmPoint with a management system. For instructions on how to create Timeframes. to avoid having AlarmPoint use this Device for low-priority events. Type the phone number for the text phone you are adding. Select this check box if you want this Device to be able to receive notifications. Custom Timeframe Select this check box to add a custom Device Timeframe for this Device. Active Default Device Number Provider Delay Priority Threshold Custom Timeframe 32 | Managing your Devices .AlarmPoint User Guide Table 3. This setting identifies the (text) phone service provider for this Device. This feature must be configured by your AlarmPoint Administrator when integrating AlarmPoint with a management system. Select this check box to add a custom Device Timeframe for this Device.10: Text Phone Device Details Field Description Device Name Select the name that best describes the Device you are adding (for example. For instructions on how to create Timeframes. see “Setting Device Timeframes” on page 35. If this check box is not selected. Select the priority level of alerts you want to receive on this Device. select “Use for Medium and High Events”.

Active Default Device Country Managing your Devices | 33 . If this check box is not selected. Specify the Country in which your pager is based. Type the length of time (in minutes) that AlarmPoint should wait after sending a notification to this Device before trying the next Device in your list.12: Numeric Pager Device Details Field Description Device Name Select the name that best describes the numeric pager you are adding (for example. Select the priority level of alerts you want to receive on this Device. “Work Pager”). This feature must be configured by your AlarmPoint Administrator when integrating AlarmPoint with a management system. If this check box is not selected. to avoid having AlarmPoint use this Device for low-priority events. AlarmPoint will not attempt to contact you on this Device. Type the Personal Identification Number for the pager. Active Default Device PIN Provider Delay Priority Threshold Custom Timeframe Select this check box to add a custom Device Timeframe for this Device. “Work Pager”). Select this check box if you want this Device to be the default method for receiving AlarmPoint notifications when none of your Devices’ Timeframes match a Coverage within a Group to which you belong. AlarmPoint will not attempt to contact you on this Device. Select this check box if you want this Device to be able to receive notifications.11: Text Pager Device Details Field Description Device Name Select the name that best describes the Text Pager Device you are adding (for example.Common Tasks Table 3. see “Setting Device Timeframes” on page 35. select “Use for Medium and High Events”. The choices available are determined by your AlarmPoint Administrator. For instructions on how to create Timeframes. Table 3. Select this check box if you want this Device to be the default method for receiving AlarmPoint notifications when none of your Devices’ Timeframes match a Coverage within a Group to which you belong. Your AlarmPoint Administrator specifies the available options. Select this check box if you want this Device to be able to receive notifications. The choices available are determined by your AlarmPoint Administrator. This setting identifies the paging service provider for this Device. For example.

. Select this check box if you want this Device to be able to receive notifications.12: Numeric Pager Device Details Field Description Area Code Number PIN Provider Delay Type the area code for the pager you are adding. For example. Select the priority level of alerts you want to receive on this Device. For instructions on how to create Timeframes. Select this check box if you want this Device to be the default method for receiving AlarmPoint notifications when none of your Devices’ Timeframes match a Coverage within a Group to which you belong. AlarmPoint will not attempt to contact you on this Device. This setting identifies the paging service provider for this Device. see “Setting Device Timeframes” on page 35. Priority Threshold Custom Timeframe Select this check box to add a custom Device Timeframe for this Device. “Work IM”). Type the number of the numeric pager you want to use. Table 3. This feature must be configured by your AlarmPoint Administrator when integrating AlarmPoint with a management system. If the check box is not selected. to avoid having AlarmPoint use this Device for low-priority events. if required. Type the Personal Identification Number for the pager. This setting identifies the instant messaging service provider for this Devic.AlarmPoint User Guide Table 3. Active Default Device Address Provider Delay 34 | Managing your Devices . Your AlarmPoint Administrator specifies the available options. select “Use for Medium and High Events”. Your AlarmPoint Administrator specifies the available options. The choices available are determined by your AlarmPoint Administrator.13: Instant Messaging Device Details Field Description Device Name Select the name that best describes the IM account you are adding (for example. Type the address of the IM account you want to use as this Device. Type the length of time (in minutes) that AlarmPoint should wait after sending a notification to this Device before trying the next Device in your list. Type the length of time (in minutes) that AlarmPoint should wait after sending a notification to this Device before trying the next Device in your list.

each Device is available 7x24 (24 hours a day. 7 days a week). two or more Timeframes for your home phone specifying that AlarmPoint can call it evenings. For instructions on how to create Timeframes. weekends. select “Use for Medium and High Events”.Common Tasks Table 3. Custom Timeframe Select this check box to add a custom Device Timeframe for this Device. but you can specify different Timeframes for each Device to ensure that you are always contacted on the right Device whenever AlarmPoint sends a notification. By default. to avoid having AlarmPoint use this Device for low-priority events. and on holidays. see “Setting Device Timeframes” on page 35.13: Instant Messaging Device Details Field Description Priority Threshold Select the priority level of alerts you want to receive on this Device. A Timeframe schedule might include a Timeframe for your work phone specifying that it can be called on weekdays excluding holidays. and a 7x24 Timeframe for your work email address. For example. For example.15: An example Timeframe schedule Managing your Devices | 35 . Setting Device Timeframes Each Device has a Timeframe that tells AlarmPoint when that Device is available to receive notifications. the figure below shows the Timeframe schedule for Mary McBride’s home phone: Figure 3. This feature must be configured by your AlarmPoint Administrator when integrating AlarmPoint with a management system.

• AlarmPoint displays a blank Timeframe Details page: Figure 3. 3. Change the settings to specify a new Timeframe. click the Add New link. The following steps describe how she could create that Timeframe. Adding a Timeframe Depending on your Permissions. Sign in to AlarmPoint. To add a Timeframe: 1. or to see any other Timeframes assigned to a particular Device. 2.AlarmPoint User Guide Mary has only one Timeframe assigned to her home phone: evenings from 5:30 to 10:00. she could add another Timeframe. and specifies when she wants her home phone to be available to receive AlarmPoint notifications on the weekend: 36 | Managing your Devices . On the Device Details page. you can add Timeframes to your Devices.16: Creating a new Device Timeframe 4. For example. in the Timeframes for Device section. click the name of the Device to which you want to add a Timeframe. click the link in the Name column to review the Device details. Mary wants to add an additional Timeframe to her home phone Device to make sure that AlarmPoint can reach her on the weekends. If she wanted to be able to be notified on her home phone on weekends. not including holidays. On your home page. • Mary McBride gives the Timeframe a descriptive name. For more detailed information.

Common Tasks Figure 3. Click Save.17: Specifying Device Timeframe settings 5. • AlarmPoint returns to the Device Details page. If one of the Timeframes indicates that the Device is available.18: Device with two Timeframes Note: The order in which Timeframes are listed has no effect on how AlarmPoint determines the availability of your Devices. then AlarmPoint will attempt to contact you on it. Managing your Devices | 37 . and displays the new Timeframe in the Timeframes for Device table: Figure 3.

To edit an existing Timeframe: 1. and email addresses. you can change your home phone Device details to the new number. For example. Sign in to AlarmPoint. Click Save to apply the changes and return to the Device Details page. To modify a Device: 1. you can change details such as phone numbers. Browse to the Device Details page of the Device you are editing. Modifying Device details If your Devices are already configured.AlarmPoint User Guide Editing and deleting Timeframes You can edit your timeframes at any time to reflect a new work schedule or other change in availability. Modify the Timeframe settings as desired. select the check box next to the Timeframe you want to delete. if you change your home phone number. To remove a Timeframe: 1. 3. either by you or your AlarmPoint Administrator. On your home page. click the name of the Device you want to edit. in the My Devices section. Browse to the Device Details page of the Device you are editing. descriptions. if Mary McBride changed her office hours from an 8:00am to 5:00pm schedule to a 9:00am to 6:00pm schedule. click the name of the Device you want to modify. In the Timeframes for Device page. 2. 4. • AlarmPoint displays the Device Details for that Device: 38 | Managing your Devices . 2. 3. For example. Click Remove Selected. In the Timeframes for Device page. 2. she would adjust her work phone Timeframe to reflect her new hours.

Common Tasks

Figure 3.19: Device Details for Mary McBride’s home phone 3. On the Device Details page, edit the settings you want to change. 4. Note that you cannot change the name of an existing Device. 5. When you are satisfied with your choices, click Save to apply your changes and return to the My Devices page. To discard your changes and reset the fields to their original values, click Reset.

Changing Device order
Changing the order of your Devices affects how AlarmPoint notifies you. When attempting to contact you, AlarmPoint check the Timeframes of the first Device in your list to see if it is available to receive notifications. If it not, AlarmPoint then checks the Timeframes of the next Device, and so on. To change the order of your Devices: 1. Sign in to AlarmPoint. 2. On your home page, click the Reorder link just above the My Devices table. (If you do not have more than one Device, this link is not displayed.) • AlarmPoint displays the Order Devices page:

Managing your Devices | 39

AlarmPoint User Guide

Figure 3.20: Reordering Devices 3. Click the Device you want to move to select it, and then click Move Up or Move Down to reposition the Device in the list. 4. Repeat as necessary to create the desired Device order. 5. Click Save to apply your changes and return to the My Devices page, or click Reset to discard your changes and reset the Device order.

Resolving Device Order and Delay Settings
If you have more than one Device eligible to receive an Alert, and your Delay settings are set to zero, you may receive more than one Alert at once. For example, if you have an Email Device and a Pager Device, then AlarmPoint may send an email immediately, and then send a message to your pager even as you are receiving the email message. If the first Device in your list is a Voice Device (phone), then AlarmPoint will block all further Alerts until you have completed the contact session on the phone. If you resolve or clear the event using the phone, the other Alerts will not be sent.

Testing and validating Devices
Whenever you add a new Device, or make a change to an existing Device, you should validate that the Device is configured correctly. AlarmPoint includes a testing and validation tool to make sure that all of your Devices are configured properly and working as expected. Testing your Devices in AlarmPoint is a three-step process: 1. Send a test message to the Device. 2. Retrieve a validation code from the test message on the Device. 3. Enter the validation code into AlarmPoint to confirm that the test message was received.
Note: With two-way Devices, such as phones, you can combine the last two steps by replying to

the validation message on your Device.

40 | Managing your Devices

Common Tasks

The current validating status of your Devices is indicted in the Valid column of the Device table on your home page, and on your My Devices page. The following table lists and explains the symbols used to represent the status of each Device. Device requires validating. Device is currently being tested; requires validation code. Device has been validated. To send a test message: 1. Sign in to AlarmPoint. 2. On your home page, in the menu on the left side of the browser window, click Validate Devices. • AlarmPoint displays the Validate/Test Devices page, with your Devices divided into those that have not been tested, those that are currently being tested, and those that have already been validated:

Figure 3.21: Validate Devices page 3. On the Validate Devices page, in the Untested Devices table, select the check box next to the Device you want to test. 4. Click Test Selected Devices. • AlarmPoint sends test messages containing validation codes to each of the selected Devices, and lists the Devices in the Devices Pending Validation table:

To retrieve a validation code: 1. Retrieve the test message from your Device. • In the case of an email Device, for example, you will receive a message containing the validation code, which is part of the initial message at the beginning of the email. If twoway email has been configured on your system, you can just reply to the email as defined in the message in order to validate the Device.

Managing your Devices | 41

AlarmPoint User Guide

2. Remember the validation number; you will need it to validate your one-way Devices as shown below.
Note: For more information about how to retrieve messages from a Device, see “Receiving

Alerts” on page 51. To enter the validation code: 1. On the Validate Devices page, in the Devices Pending Validation table, select the check box for the Device you want to validate. 2. Type the validation code you retrieved from the text message into the field in the Validation Code column. 3. Click Validate Selected Devices. • If the code is correct, the Device is moved to the Validated Devices table, and its status is updated on your My Devices page, as illustrated in the following figure:

Figure 3.22: My Devices page with validated Devices

Resetting a Device
If you have modified a Device's details and want to re-validate it, you can cancel a completed or pending validation. To return a Device to a non-validated state, select its check box and then click Reset Selected Devices.

Sending messages
AlarmPoint provides an easy way for you to contact another AlarmPoint User, or to notify all of the members of a Group, with the Quick Message feature. You can send a manual message to an individual or group of people without having to look up any of their data - AlarmPoint will notify them on the Device they prefer for that date and time. When notifying a Group, AlarmPoint will use the Schedule for that Group to notify each User as defined.
42 | Sending messages

and then click Add to Recipients List. In the Recipients area. select the name of the AlarmPoint Users to whom you want to send the message. If the Users or Groups you specified do not have a Device of the specified type. they will not receive this message. and then click the Messaging tab. Log in to AlarmPoint. In the Delivery area. such as Generic Devices or numeric pagers.Common Tasks Depending on your Permissions settings. do any of the following: • • In the Recently Used list box. 4. Sending messages | 43 .23: Sending a message 2. they will not receive your message. type the text of your message in the Message Text field. To specify recipients not listed in the Recently Used list. 3. or remind your Supervisor about an upcoming scheduling change. Note: Select All Devices to specify that this message is only sent to the four Device types listed on the page. you could let a co-worker know that you want to use them as a Temporary Replacement. If the message recipients are limited to other Device types. In the Message area. To send a message in AlarmPoint: 1. specify the types of Device to which you want to send your message. • AlarmPoint displays the Send a Quick Message page: Figure 3. click the Add Users or Add Groups link to use the search tools to select recipients for your message.

AlarmPoint User Guide 5. End Date. Click Show Sent Message to display all messages that match your criteria. and then click the Messaging tab. select an Event Domain from the Domain drop-down list.24: Viewing Sent Messages 4. do one or both of the following: • • To display all the messages you sent over a certain period of time. To view sent messages in AlarmPoint: 1. 44 | Sending messages . 3. In the menu on the left side of your browser window. To search for messages. and End Time fields to specify a date or time range. or review the Event and message details. Start Time. When you are satisfied with your choices. click View Sent Messages. 2. AlarmPoint displays the Messages Sent By page: Figure 3. 5. Log in to AlarmPoint. click Send to send your message. Viewing Sent Messages You can use the View Sent Messages page to search for messages you sent to other Users or Groups in the system. To view only those messages you sent using a specific Event Domain. use the Start Date. You can also forward previously sent messages.

Scheduling messages You can create a schedule that will send an AlarmPoint message on a specific date. Monday to Friday. Do either of the following: • • To view the Event information related to that message. weekly. 6. To create a scheduled message: 1. For example. 3.14: Scheduled Messaging frequency options Frequency Description One Time Hourly Sends the message once. 4. and then click the Messaging tab. on a specific date. or that sends a message every 6 hours all day Saturday and Sunday. on specific days of the week and within a set range of hours. In the Recipients area. On the Quick Messaging page. or Dynamic Teams you specify. and Dynamic Teams you want to receive the message. 2. Type a descriptive name for the scheduled message in the Name field.Common Tasks 6. Groups. Select one of the radio buttons to specify the frequency of the scheduled message: Table 3. To load the message information into a new message that you can then resend or forward to other Users or Groups. monthly. Sends the message multiple times per day. or on a recurring daily. click the + button to expand the Scheduled Messaging options: Figure 3. Sends the message one or more times per week. Sending messages | 45 Weekly . In the Scheduled Messaging area. “Example Scheduled Message”. • The name of each scheduled message you control must be unique. Groups. Log in to AlarmPoint.25: Expanded Scheduled Messaging options 5. or yearly basis. Scheduled messages are sent as AlarmPoint notifications to the Users. click the link in the Event ID column. specify the Users. click the link in the Message Excerpt column. at the same time each day. see the following section. you could create a schedule to send a message every two hours between 8am and 6pm. For an example of creating a weekly reminder message. type the text of the message in the Message Text field.

and then use the Find Group Recipients page to locate and add the “Developers” Group to the Current Group Recipients list. You can specify the date and time at which the message will be sent. and have configured their Devices. Click Send Message to create the scheduled message. Assume that you need to create a scheduled message to meet the following requirements: • • • • • Several employees work in a development environment where they store their source code on a central server. and the developers must commit all of their work to the server before the backup starts. Login to AlarmPoint. Sends the message once per year. 2. In the Recipients area. Example Scheduled Message The following example shows how to create a sample scheduled message in AlarmPoint. Yearly 7. Please check in all outstanding code. and then click the Messaging tab. see “Advanced Tasks” on page 65. You can also set the time of day at which the message is sent. type the following message: The Code Storage Server will begin its regularly scheduled backup in 30 minutes. This Group specifies no delay between notifications. AlarmPoint will treat the message as a quick message and send it immediately. The employees are already Users in AlarmPoint.) To create a weekly scheduled message: 1. The employees need to receive a message about the pending backup. 8. Timeframes. click the + button to expand the scheduled messaging option. 46 | Sending messages . and uses the default Devices for all Team members. or second Friday. and be reminded to check in their code. in the Message Text field. such as the first Monday. Click Save to assign the Group as a recipient and return to the messaging page. In the Scheduled Messaging area.14: Scheduled Messaging frequency options Frequency Description Monthly Sends the message once per month. and other details. On the Send a Quick Message page. 4. AlarmPoint will not create the scheduled message. 3. Note: If you contract or hide the Scheduled Messaging options before clicking Send Message. The server is backed up every Friday at 6pm. either on a specific date or on a specific day of the week. Specify the schedule for the message using the options for the selected frequency. All of the employees who need to receive the reminder message have been assigned to a Group named “Developers”.AlarmPoint User Guide Table 3. (For more information about these settings. click the Add Groups link.

type Code Storage Backup Reminder. AlarmPoint displays the Scheduled Messages page: Figure 3. 3. Click the Weekly radio button.Common Tasks 5. select the check box next the messages you want to delete. and edit or delete your scheduled messages. Note that expired scheduled messages are not automatically removed from AlarmPoint. 2. 7. Do either of the following: • • To edit a message’s schedule. • AlarmPoint creates the scheduled message and displays it in your Scheduled Messages list. Note: When a User is deleted from the system. reminding the Team members to check in their code. Specify 17:30 as the time at which the message should be sent. In the menu on the left side of your browser window. and then click Remove Selected.26: Viewing Scheduled Messages 4. and click Send Message. Login to AlarmPoint. and then click the Messaging tab. 6. click View Scheduled Messages. Sending messages | 47 . In the Name field. AlarmPoint will now send a message every Friday afternoon at 5:30 to the Developers Group. Keep the remaining default frequency settings. To delete scheduled messages. To view your scheduled messages: 1. you must delete them manually. 9. Viewing Scheduled Messages You can use the View Scheduled Messages page to view a list of the scheduled messages you control. 8. Adminstrators can use the View Scheduled Messages page to view and edit all scheduled messages in the system. click the link in the Name column for the message you want to edit. all of the scheduled messages created by that User are also deleted. Clear the check boxes for all days of the week except Friday.

in the Common Tasks pane. • AlarmPoint displays the Add Custom Attributes page. Sign in to AlarmPoint. click the My Attributes link. These attributes can be used to create Dynamic Teams. 2. or to remove attributes assigned to you by your supervisor. Do any of the following: • To assign Custom Attributes to yourself.27: Add Custom Attributes page 3. you may be able to assign Custom Attributes to yourself. and for organizing Users into the appropriate schedules. Group Supervisors and Administrators are responsible for creating and maintaining Groups and Teams. The following figure illustrates the Add Custom Attributes for Mary McBride: Figure 3. and then click List Selected 48 | Using Custom Attributes . To help them do this. Depending on your Permissions.AlarmPoint User Guide Using Custom Attributes In AlarmPoint. which update automatically to include Users who are assigned each Custom Attribute. select the check box next to the Attribute Category containing the attributes you want to assign. AlarmPoint includes the ability to create custom attributes that can be assigned to Users. To manage your Custom Attributes: 1. On your home page.

Note: If you do not click Save. select the attributes you want to assign. select the attributes you want to remove in the Assigned Attributes list. and then click Add. your changes will be discarded when you navigate away from this page. click Save to apply your changes and return to your home page. When you are satisfied with your changes. 4.Common Tasks Category Attributes. Using Custom Attributes | 49 . and then click Remove. In the Available Attributes list. • To remove Custom Attributes from your Profile.

AlarmPoint User Guide 50 | Using Custom Attributes .

Chapter 4 Receiving Alerts Topics in this chapter: About Alerts Responding to Alerts Subscribing to Alerts .

an Alert is any message or notification the system sends to a Device to inform you that an event requires your attention. 52 | About Alerts . the Alert might require you to provide a more detailed response. Sign in to AlarmPoint. such as the time and location that it occurred. Alerts include information about the event. or take another action. AlarmPoint Administrators (or other Users with the appropriate Permissions) determine the response options available in each Alert.1: Active Alerts table for Mary McBride To view your active Alerts: 1. and Schedules. and your Group Supervisor or Administrator has created Groups. In AlarmPoint. as shown in the following figure: Figure 4. Teams. you are ready to receive Alerts. I cannot respond to this situation. Some Alerts ask you to acknowledge that you have received the notification. Depending on the situation and the Device. Viewing and managing your Alerts online The My Alerts table on your AlarmPoint home page lists the Alerts awaiting response. OK – I’ll be there in 30 minutes.AlarmPoint 3 User Guide About Alerts Once you have configured and validated your Devices. such as: • • • OK – I’ll be there in 10 minutes. Clicking the Alerts tab also displays the Active Alerts table for the current User.

Sign in to AlarmPoint. do any of the following: • • • • Viewing past Alerts You can use the Past Alerts and Past Group Alerts pages to search for Alerts you or your Groups received over a specific period of time. Group Supervisors can view and respond to Alerts for Groups they supervise. and whether the Alert was received. 3. In the Action column. Click the description of an Alert in the Event Details column to view details about the Alert and the event that generated it. To manage your alerts. To view past Alerts: 1. Click the Expand link in the Devices column to view details about the Devices to which AlarmPoint sent the Alert. Click Past Group Alerts to view Alerts sent to a Group you supervise. In the menu on the left side of the screen. and click the Alerts tab. do one of the following: • • Click Past Alerts to view Alerts sent to you. Click the Alerts tab to view the Active Alerts page. • Note that you can also manage your active Alerts in the My Alerts section of your home page. and then click Perform Selected Actions.Receiving Alerts 2. Click any of the headings in the Active Alerts table to sort the Alerts. Figure 4.2: Past Alerts page About Alerts | 53 . see “Responding to active Alerts using the web user interface” on page 54. For more information about this option. though the responses do not affect fill counts or Scenario completion status. select an option from the drop-down list. 2.

and the time and location of the event that requires your attention. 5. When AlarmPoint notifies you. To limit the returned Alerts to those sent to a specific Group. Results per page Start Date/Time End Date/Time Group Name Select a number from the drop-down list to specify how many Alerts to display at a time in the Results area. On the Past Alerts or Past Group Alerts page. On your home page. Your AlarmPoint Administrator controls the number of days for which AlarmPoint stores runtime or archive data. locate the Alert to which you want respond in the My Alerts table. Type the date and time of the most recent Alerts you want to find. 54 | Responding to Alerts . default is 7 to 28 days. select a Group to which you belong or supervise from the drop-down list. The response options and requirements are determined by your AlarmPoint Administrator. • Archive: Searches archived data. or it may require a more detailed response. 4.AlarmPoint 3 User Guide 3. default is seven days. Type the date and time of the earliest Alerts you want to find. select a response from the drop-down list. 3. Click Perform Selected Actions. Sign in to AlarmPoint. 2. Responding to active Alerts using the web user interface You can respond to an active Alert using the AlarmPoint Web interface. it may ask you to respond by acknowledging that you have received the notification. 4. click the link in the Notification Summary column for the Alert you want to view. including a list of Users to whom it was sent. • Note that you can respond to more than one Alert at the same time. To view a summary of the Event related to an Alert. Responding to Alerts How you respond to Alerts from AlarmPoint depends on the Devices you have configured. In the Action column. specify your search criteria by entering the form information as explained in the following table: Table 4. Click Show Past Alerts to perform the search.1: Past Alerts Search Criteria Field Description Select From Select one of the following data types: • Runtime: Searches recent data. To respond to an active Alert: 1.

see “Calling AlarmPoint to retrieve Alerts” on page 59.Receiving Alerts Receiving and responding to Alerts via Phone The following steps occur when AlarmPoint calls you with an Alert: 1. If there are response choices. For more information. depending on your User and Group details. Receiving and responding to Alerts via Email and Instant Messaging When responding to an Alert via email or instant messaging (IM). listen to them carefully. you will be asked to reply to the email or IM with a specific keyword in the subject line. enter your phone password. AlarmPoint will thank you and. AlarmPoint will proceed to read them to you. Notice that the response options and the instructions for responding are listed near the bottom of the email message. end the call. Ensure that you follow the instructions outlined in the message text exactly as specified. Mary receives and opens the following email Alert from AlarmPoint. AlarmPoint will attempt to contact you via another Device. followed by your response choice. • 2. AlarmPoint will greet you and prompt you to enter your password. After AlarmPoint reads your User ID. You can then call AlarmPoint to retrieve the Alert. AlarmPoint will read the Alert to you. Example The following example shows how Mary McBride might respond to an Alert via email. AlarmPoint will try dialing a set number of times. For instructions on how to change your phone password. the response options and instructions are included in the body of the message. and then press the number that corresponds to your choice. Responding to Alerts | 55 . If you do not answer the phone. Usually. Then. if you have no further pending Alerts. or attempt to contact the next User in your Group or Team. • There will be an option to repeat all of the response choices in case you need to hear your options again. If your phone password was entered correctly. • 3. and list your response options. AlarmPoint dials your number and waits for a response. If an answering machine answers. see “Changing your Web and phone passwords” on page 20. If there are more Alerts waiting for you. AlarmPoint detects it and will leave a message asking you to call in to the system. After you choose your response. • • If you answer.

In this case. Without the message text. Mary’s acknowledgement will be associated with the original event and trouble ticket that started the notification process. Once the email reply reaches AlarmPoint. she responds with the word “ACKNOWLEDGE”: Figure 4. 56 | Responding to Alerts . AlarmPoint may not recognize to which event the response refers.3: Email Alert example using AlarmPoint Virtual Email Device To respond to the Alert.AlarmPoint 3 User Guide Figure 4. followed by one of the options listed. Mary types the keyword “RESPONSE”.4: Replying to an email Alert Note: It is important to include the entire message in the response.

an Alert on an actual phone might appear differently. For more information. In addition. Note: This example shows how the notification would appear on a virtual text phone. see “Calling AlarmPoint to retrieve Alerts” on page 59.5: Virtual text phone with outstanding Alert Responding to Alerts | 57 . and respond to the Alerts if your Device is capable. One-way pager If you have been notified via a one-way pager. On the Virtual Text Phone. Text phone or two-way pager If you are notified via a two-way pager or text-enabled (SMS) phone. you must call in to AlarmPoint to respond. so it may contain different options and display features. this menu shows that you have an outstanding Alert: Figure 4. Example The following example shows how you could respond to an Alert on a text phone.Receiving Alerts Receiving and responding to Alerts via Text Devices You can receive AlarmPoint Alerts on text phones and pagers. you will be given response options within the message itself. the message for your Alert may have been formatted by your AlarmPoint Administrator.

and the date and time of the incident. or “Ignore”: 58 | Responding to Alerts . the phone displays the response options.AlarmPoint 3 User Guide The following figure shows the message text of the Alert: Figure 4. “Acknowledge”.6: Sample Alert on a text phone The sample message contains the Incident ID. a short description of the problem. This example Alert presents three response options. If you choose to reply. “Own”.

Receiving Alerts

Figure 4.7: Sample text phone Alert response options Your phone communicates your response choice back to AlarmPoint, where it will be associated with the event that prompted the Alert.

Calling AlarmPoint to retrieve Alerts
You can call in to AlarmPoint to hear any Alerts you may have missed, or to respond to Alerts that you received on a one-way Device. If you do not know the number to call, contact your Supervisor or AlarmPoint Administrator. To retrieve an Alert by phone: 1. Dial the number for AlarmPoint. 2. When prompted by AlarmPoint, enter your User ID. • This is the same ID that appears in the AlarmPoint Web User Interface, on your Change My Phone Login page. Mary McBride’s Change My Phone Login page is shown below (her Phone Login is 200000):

Responding to Alerts | 59

AlarmPoint 3 User Guide

Figure 4.8: Mary McBride’s Change My Phone Login page 3. When prompted by AlarmPoint, enter your phone password. 4. AlarmPoint will then read all of your pending Alerts, and allow you to respond to them if there are response options.
Note: If you forget your phone password, you can change it using the AlarmPoint Web interface

(see “Changing your Web and phone passwords” on page 20).

Subscribing to Alerts
Depending on your Permissions and AlarmPoint licensing, you can subscribe to Alerts that match specific criteria. By subscribing to Alerts, you can ensure that you are always informed of events that match your criteria, even if you are not scheduled to receive notifications for those events. For example, you could subscribe to all events that include the term “network outage” or “Building 6”. AlarmPoint Administrators or other Supervisors can also assign Subscriptions assigned to you. You can view these Subscriptions in the AlarmPoint Web User Interface, but cannot change or remove them without an Administrator. Alerts you receive through a Subscription are displayed on your My Alerts page, as explained in the section, “Viewing and managing your Alerts online” on page 52. Subscription Domains Each Subscription in AlarmPoint belongs to a Subscription Domain. These domains are created and managed by AlarmPoint Administrators to identify the source of an event, and to define the criteria to which you can subscribe.

Self-managed Subscription
You can use the My Subscribed Alerts page to view, create, and manage Subscriptions that you control. To view and manage your Subscriptions: 1. Sign in to AlarmPoint.
60 | Subscribing to Alerts

Receiving Alerts

2. Click the Alerts tab, and in the menu on the left side of your screen, click My Subscribed Alerts. • The My Subscribed Alerts page displays a list of the self-managed Subscriptions you create and control:

Figure 4.9: My Subscribed Alerts page • For more information about using the Assigned Subscriptions table, see “Using the Subscriptions tables” on page 63.

3. To view or change the details of a self-managed subscription, click the name of the subscription you want to view. • To create a new Subscription, use the Subscription Domain drop-down list to select the Subscription Domain to which you want to subscribe, and then click the Add New link above the Subscriptions table. If you are not sure which Subscription Domain to choose, contact your AlarmPoint Administrator.

4. On the Subscription details page, specify the following details: Table 4.2: Subscription details
Field Subscription

Name Attributes

Name of the Subscription. This section lists the details within each Alert to which you can subscribe. The available Attributes are created by your AlarmPoint Administrator, and you can specify the value for each attribute that you want to match. For text Attributes, type a value for each Attribute into the field beside it, and use the drop-down list to specify how to match the values against the Alerts. For list Attributes, select the values you want to match (use Ctrl+click to select more than one value).

Subscribing to Alerts | 61

AlarmPoint will treat the event as though it was received at 5:01pm. If you do not have any Devices of the specified types. you would not receive the Alert. in minutes. you will not receive Alerts from this Subscription. in hours and minutes. followed by the length of time. Select this check box to ignore your severity restrictions on the selected Device type. Select All Devices to specify that Alerts from this Subscription are sent only to the five Device types listed on the page. Those details have default settings assigned by your AlarmPoint Administrator. On the following days Time Zone Device Types Override User Device Timeframes Ignore Device Delays Override Device Severities and Use All Notification Delay Select this check box if you want to use the Subscription timeframe rather than your Device timeframes. if you specify a Notification Delay of 10 minutes. 62 | Subscribing to Alerts . 5. For example. for the Subscription to last each day. If your Devices are limited to other Device types. Select the time zone on which to base this Subscription.2: Subscription details Field Subscription Start Time Type the time of day at which the Subscription should begin. The delay you specify for your Subscription does not affect any other Subscriptions or Alerts in the system. such as Generic Devices or numeric pagers. and an event is submitted to AlarmPoint at 4:51pm. Select the check box next to each day of the week for which you want to subscribe. Note: Depending on the settings in AlarmPoint. Note that the delay is calculated from the point that AlarmPoint receives the original event. Select the Device types to which you want to send all Alerts generated by this Subscription. that you want AlarmPoint to wait before sending an Alert for this Subscription.AlarmPoint 3 User Guide Table 4. Specify the length of time. Click Save to store your changes or to create the Subscription. you will not receive Alerts from this Subscription. If your Device is scheduled to receive Alerts from 9am to 5pm. you may not be able to view or change some of the details described above. Select this check box to ignore your Device delays.

To change the number of Subscriptions displayed at one time. Subscribing to Alerts | 63 • • • • . Note that this option is visible only when other Subscriptions Domains are available..10: My Assigned Alerts page Using the Subscriptions tables When viewing the Subscriptions tables on the My Assigned Alerts or My Subscribed Alerts pages: • To view the Subscription list for a different Subscription Domain. If there are more supervisors for a Subscriptions than can be displayed in the Supervisors row (Assigned Subscriptions only). AlarmPoint displays an ellipsis at the end of the row. click My Assigned Alerts. 2. To view your assigned Subscriptions: 1. select a domain in the Subscription Domain drop-down list. • The My Assigned Alerts page displays a list of the Subscription assigned to you: Figure 4. Mouse over the row to view a pop-up containing a list of all values that apply. If there are more values specified for a predicate than can be shown in the table. Sign in to AlarmPoint. Predicate names longer than 18 characters are truncated. AlarmPoint displays an ellipsis (. Mouse over the row to view a pop-up containing a list of all supervisors..) at the end of the row. Click the Alerts tab. You can view full predicate names on the Subscription Details page. select a number in the Results per page drop-down list. and then click Apply.Receiving Alerts Assigned Subscriptions You can use the My Assigned Alerts page to view the Subscriptions assigned to you by Supervisors and Administrators. and in the menu on the left side of your screen.

AlarmPoint 3 User Guide • Each Subscription shows up to five predicates. 64 | Subscribing to Alerts . with those predicates flagged as “Important” shown at the top of each list. click the More information link to view all subscribed predicates. If a Subscription contains more than five predicates.

Chapter 5 Advanced Tasks Topics in this chapter: Searching for Users and Groups Managing Users Managing Groups Managing Coverages and Schedules Managing Teams Creating Dynamic Teams Group Creation Example .

many AlarmPoint Users will not have access to these features. The Search tools discussed in these sections are only available to AlarmPoint Users whose Permissions enable access to the Users and Groups tabs.1: Find Users – Search Details 66 | Searching for Users and Groups . The following sections explain each of these methods. and AlarmPoint Roles. and to find specific information regarding schedules. • AlarmPoint displays the Find Users page: Figure 5. Based on their User permissions.AlarmPoint 3 User Guide About this Chapter This chapter covers AlarmPoint features that are more advanced than the topics found in the Common Tasks chapter. If you believe you should have access to the features discussed in this chapter. In the AlarmPoint Web User Interface. contact your AlarmPoint Administrator. click the Users tab. such as Person Supervisors. Group Supervisors. and Administrators. To find Users in AlarmPoint: 1. Finding Users You can use the Find Users and Find Web Service Users pages to search for Users in AlarmPoint. Searching for Users and Groups AlarmPoint provides several methods to search for Users and Groups. current duty rosters.

To search by a text string. Searching for Users and Groups | 67 . Figure 5. click Find Web Service Users in the Web Service Users menu. In the Web User Interface. click Show Advanced. and then click Find.Advanced Tasks Note: To search for Web Service Users. click the Groups tab. click a letter. click All. and then click Find. To search for Groups: 1. enter the text for which you want to search. To do an advanced search. specify the Search Criteria using the drop-down lists. To display a list of all Users.2: Find Users – Result Note: Users for which you have the “View Person” Permission are listed as hyperlinks. 2. specify your settings. Do one of the following: • • • • To search by first letter of the last name. and then use the following steps to perform your search. you can click on their names to view their User Details. Finding Groups You can use the Find Groups page to search for current Groups in AlarmPoint and view their details.

• AlarmPoint displays the Find Groups page: Figure 5. click the drop-down boxes to specify your search criteria. 68 | Searching for Users and Groups . Do one of the following: • • To search using text.4: Find Groups – Results Note: For details about modifying Group information.3: Find Groups page 3. Figure 5. On the left menu. To display a list of all Groups.AlarmPoint 3 User Guide 2. and click Find. see “Editing Group details” on page 80. click Show All. click Find Groups. type the text for which you want to search.

Searching for Users and Groups | 69 .6: View Users by Role – Results 4. • AlarmPoint displays the list of Users that match the search criteria: Figure 5. click View Users by Role.. Group Supervisors).g. you can use the View Users by Their Role page. In the Web User Interface.Advanced Tasks Searching for Users by Role If you want to view a list of all AlarmPoint Users who have a specific Role (e. Click the Role drop-down list. To display Users by their Roles: 1. On the left menu. and then click Display. click the Users tab. click the related link in the Results table. To modify Permissions for a User.5: View Users by Their Role – Search Details 3. select an option to search. • AlarmPoint displays the View Users by their Role page: Figure 5. 2.

• The User’s schedule (if any) is displayed for Groups to which the User directly and indirectly belongs. In the Results table. To view the schedule for a particular User: 1. and see to an overview of their current schedules and responsibilities. are projections of the current configuration. and then click Find (click the help icon for assistance with searching). For example. Click the Groups tab.AlarmPoint 3 User Guide Viewing User Schedules You can use the View User Schedule to view a summary of a User’s Groups.7 above. click the User Name of the User whose schedule you want to view. which may not match the actual configuration that was in effect at the time. the schedule displayed will reflect the current schedule details. click View User Schedule. 4. including future and past schedules. Mary McBride directly belongs to the Network Admin Group. and indirectly belongs to the Customer Support Group. On the left menu. The Network Admin Group is a Team member of a Coverage within the Customer Support Group. 70 | Searching for Users and Groups . 2. in Figure 5. Specify the search criteria. 3.7: Viewing a User’s Schedule Note: All schedules in AlarmPoint. When viewing previous weeks. As a result. Mary McBride is a Team member of a Coverage within the Network Admin Group. Indirect Groups A User indirectly belongs to a Group when one of the Groups they belong to directly is a member of a Team on another Group’s Coverage. as illustrated in the following figure: Figure 5.

In the Results area. • You can click Show All to display a list of all available Groups. use the fields available to specify the Groups for which you want to search. • AlarmPoint displays a list of Groups selected. To find Users on duty: 1. In the Manage Groups section of the Groups menu. click the Groups tab. On the Who’s On Duty page. 2.Advanced Tasks Finding Users on Duty You can use the Who’s on Duty page to search for Users who are currently on duty in specific Groups. In the web user interface. with the Users who are currently scheduled to receive notifications: Searching for Users and Groups | 71 . 3. select the check boxes next to the Groups you want to view. and then click View Selected. click Who is On Duty. and then click Find. 4.

Do any of the following: • • • In the Search Details area. specify the Time Zone you want to use.AlarmPoint 3 User Guide Figure 5.8: Who’s On Duty search results 5. Click the Export Excel Document button to export the data to a Microsoft® Excel spreadsheet. Specify another date range using the Start Date/Time and End Date/Time fields. 72 | Searching for Users and Groups .

On the left menu. you should be aware of any naming conventions or organizational rules regarding user IDs and numbering systems. Before adding users to AlarmPoint.9: Add a User – Details Managing Users | 73 . In general. For information about working with Web Service Users. Note: You can add multiple Users at once with the Import Data feature. click Add User. see the AlarmPoint Installation and Administration Guide. 2. Note: Permissions control access to the Users tab in the AlarmPoint Web User Interface. although other Roles may also have the appropriate permissions. For more information. edit. click the Users tab. In the Web User Interface. Figure 5. add. and delete AlarmPoint Users. Adding Users You can easily add AlarmPoint Users through the web user interface. see the “Managing Web Service Users” section in the AlarmPoint Developer’s Guide & Scripting Reference.Advanced Tasks Managing Users The following sections describe how to find. To add an AlarmPoint User: 1. only Administrators and User Supervisors have access to the Users tab.

• Figure 5. AlarmPoint displays the Change Web Login page: 4.11: Add User – Change Web Login 74 | Managing Users .AlarmPoint 3 User Guide 3.10: Add User – Details Completed • For more information about User details. see Table 3.2: “My Details page fields” on page 19. Specify the Details for the new User and assign Roles. as illustrated in the following figure: Figure 5. Click Save.

do one of the following: • • To delete the User. and then click Remove Selected. 9. Any scheduled messages of which they are the owner are also deleted from AlarmPoint. and then type the new password again in the Verify New Password field. Later sections in this chapter deal with managing Coverages and Teams. and login information will also be removed. this ID must match the User’s LDAP authentication. Note: If you require more information about appropriate web login settings. but note that Users will also be removed from any Teams of which they are a member. to locate the User you want to edit. 6. click the User’s name. select the check box beside the User’s name. contact your AlarmPoint Administrator. type a password for the User in the New Password field. AlarmPoint displays the User details for you to set or edit as required. Use the Search tools described in the previous section. 8. contact your AlarmPoint Administrator. or to delete a User from AlarmPoint: 1. “Searching for Users and Groups”. To edit the User’s details. Managing Groups | 75 . details. select a domain from the LDAP Domain drop-down list. In the Web Login ID field. To edit User details. click Save. type the login string you want this User to enter when logging in to AlarmPoint. Editing and Deleting Users You can delete Users from AlarmPoint at any time.Advanced Tasks 5. and manage Groups in AlarmPoint. edit. Managing Groups This section describes how to create. select one of the following: • • Web Login: Creates a standard web login User ID and Password for this User. If you are creating a standard Web Login. Note: You can click only the names of Users for which you have the “View Person” Permission. 7. In the Results table. 2. When you are finished making changes. and their Devices. If you are creating an LDAP login for this User. • If there are no domains listed. From the Authentication drop-down list. • If you selected LDAP from the Authentication drop-down list. LDAP: Creates an LDAP login User ID for this User. Click Save to create this User.

For a complete. On the Groups I Supervise page. If you are unable to access the Groups tab. create a new Group.AlarmPoint 3 User Guide Before proceeding. see “Important terms” on page 8. click the Add New link. This section outlines the steps required to create a Group using the wizard. To create a Group: 1. In the web user interface. 2. Creating a Group AlarmPoint includes a wizard to help guide you through the process of creating a Group. For definitions and examples. or manage Teams and Dynamic Teams. For more information about the individual settings for each page of the wizard. click the Groups tab. Using the Groups tab You can use the Groups tab to view the Groups you supervise. it is recommended that you familiarize yourself with the terms used in this section. • AlarmPoint displays the Add a Group page: 76 | Managing Groups . Coverages. Note: The Groups Wizard guides you in creating a new Group with one Schedule and Team. permissions control which Users can access the Groups tab. The Groups tab also provides access to the View User Schedule and Who is On Duty tools. Teams. and Schedules. step-by-step example of how to create a Group. search for Group information. Typically. Note: In the AlarmPoint Web User Interface. see “Group Creation Example” on page 101. However. refer to the related sections of this chapter. The wizard significantly reduces the complexities that can arise when scheduling Groups and Teams. contact your AlarmPoint Administrator. only Administrators and Group Supervisors have access to these tools. but believe that you should have access. including Groups. you can add more Schedules and Groups after you complete the wizard (as shown in the “Group Creation Example” on page 101).

AlarmPoint displays the Schedule details page: Figure 5. and specify the remaining settings.12: Add a Group – General Details 3. • If you selected Build Schedule from the Schedule Type drop-down list on the General Details page. 4. as described in Table 5. Type a name for the new Group in the Name field. Click Continue.1: “General Group Details” on page 80.13: Add a Group – Schedule Details Managing Groups | 77 .Advanced Tasks Figure 5.

AlarmPoint 3 User Guide 5. you can skip this step and move on to defining Team details as explained in Step 7 below. Click Continue. • If you selected the default 24x7 from the Schedule Type drop-down list. Create the primary schedule for the new Group by specifying the settings. 8. • AlarmPoint displays the Team Members page: 78 | Managing Groups . Click Continue. Specify the Team details as described in Table 5. as defined in Table 5.14: Add a Group – Team Details 7. • Figure 5.5: “Team Details” on page 94.2: “Recurring Schedule Details” on page 87. AlarmPoint displays the Set the Team details page: 6.

Advanced Tasks Figure 5. 10. as explained in “Assigning Team Members” on page 95. • AlarmPoint displays the Group Details summary for the new Group: Managing Groups | 79 . Assign Team members to the Coverage.15: Add a Group – Adding Team Members 9. Click Finish to create the Group.

On the Group Details page. specify the following settings: Table 5. clearing this check box will prevent any notifications from being sent to members of this Group. add or remove items (e. click Show Details. To modify basic Group details: 1.16: Add a Group – Group Details page Editing Group details After you have created a Group. basic details for the Group. are hidden from view. Click the Groups tab.. 4. Permissions). 80 | Managing Groups . When viewing a Group in the AlarmPoint web user interface. Note that this option is enabled by default. such as its name and default time zone. and even change the Team members for a single shift that occurs in several months. • AlarmPoint displays the Group details at the top of the page. Teams. In the General Details area. 3. click the name of the Group you want to modify.1: General Group Details Setting Description Active Select this option to enable the Group to receive notifications.g. 2. you can modify virtually any setting related to it.AlarmPoint 3 User Guide Figure 5. In the Groups I Supervise table. You can change the details of any Group for which you have supervisory Permissions.

.e. • Build a Schedule: allows you to create a custom Schedule for the Group. “On call for emergencies every third weekend”). Use Default Devices Select this option if you want AlarmPoint to send a notification to the Group member’s default Device if none of the member’s other Devices are eligible to receive the notification. The default is the time zone of the Site to which the Group’s creator belongs.Advanced Tasks Table 5. the Schedules and Coverages you create for this Group ignore any holidays.1: General Group Details Setting Description Name Description Time Zone Type a name for the Group (e.g. If this option is not selected. 7-daysa-week. If you specify a Site.. you select None).. Type a brief description for the Group (e. you can then set each Coverage when creating the Schedules to apply to all Site holidays. You can also create Holiday Coverages that come into effect on days specified as holidays in the Site details. Specify the time zone on which to base the Group notifications. or to be excluded from holidays. (This option is available only when creating a new Group.g. Schedule Type Site to use for Holidays: Select a Site on which to base the holidays for this Group. or one of their Devices becomes eligible. “Weekend On Call 3”). If you do not specify a Site (i. AlarmPoint will not send a notification to Group members unless they have an eligible Device.) Select one of the following options: • 24x7: schedules the Group to be on duty 24-hours-a-day. Managing Groups | 81 .

In the Groups I Supervise table. but allow Group Supervisors to view information for the Group. even if the sub-Group is flagged differently. Users. which does not allow duplicates. and then click Remove Selected. 82 | Managing Groups . The Allow Duplicates setting applies to all Groups within this Group. but note that the deleted Group will also be removed from any Teams of which it is a member. and Groups already specified as Group members will not be displayed as part of any search results when adding members to the Group. To delete a Group from AlarmPoint: 1. For example. which allows duplicates. (The responses do not affect fill counts or Scenario completion status. or create new Schedules and Teams within the Groups they can observe. If the Operations Group is added as a Team member to the Support Group. and all of its Coverages and Schedules will be deleted.1: General Group Details Setting Description Allow Duplicates Specifies the following: • whether the same Team member or members can appear at different levels in the escalation rotation.AlarmPoint 3 User Guide Table 5. select the check box beside the name of the Group or Groups you want to remove. For example. Click the Groups tab. Modifying Group Supervisors and Observers You can adjust the Supervisor and Observer Permissions to control who can modify and view each Group. and the Support Group.) Note that Observers cannot modify Group details. Teams. Deleting a Group You can delete a Group from AlarmPoint at any time. and can respond to those Alerts. • whether the Group allows duplicate notifications for a single Event. you might restrict Standard Users. assume that User Bob Smith is a member of both the Operations Group. Administrators use the Roles and Permissions settings to control who can edit Groups. Bob would receive only one notification because the Support Group is not flagged to allow duplicates. even if the Supervisors are not explicit recipients. Group Supervisors can access Alerts sent to Groups they supervise. Note that if the Allow Duplicates check box is cleared. and. and a notification is sent to both Bob Smith and to the Operations Group. 2.

Note that you can add only those Users assigned to Group Supervisor or Administrator Roles. 5. Click Save. Click Save to apply your changes and return to the Group Details page. click Group Supervisors. and then add them to the Current Members list. and then click Add. select one or more Roles.e. • Setting Group Observer Permissions By default. in the Common Tasks pane. Use the Find a Supervisor for Group page to locate the User you want to set as a Supervisor. Click the Groups tab. and to pinpoint any gaps in a Group’s schedule. 3. However. click the name of the Group for which you want to add or remove a Group Observer. and then click Remove. To add or remove a Group Supervisor: 1. On the Observers of Group page. To add or remove Group Observer permissions: 1. In the Groups I Supervise table. Do one of the following: • To add a Group Supervisor. all AlarmPoint Users have Observer Permissions when a Group is created (i. AlarmPoint provides several methods for visually presenting Coverages that can help you quickly determine the extent of a particular coverage. 2. 4. 3.. you can view the Group’s Schedule in a weekly or monthly view. On the Group Details page. select one or more Roles. 6. In the Assigned Roles box. in the Common Tasks pane. 2. In the Groups I Supervise table. Managing Coverages and Schedules After you have created a Group.Advanced Tasks Modifying Supervisors for a Group You can change or remove Supervisors for a Group at any time. click Add New. and then click Remove Selected. Click the Groups tab. select the check boxes beside the Supervisors you want to remove. On the Group Details page. this is done by specifying which AlarmPoint Roles have Observer Permissins for the Group. click the name of the Group for which you want to add or remove a Group Supervisor. 4. Managing Coverages and Schedules | 83 . click Group Observers. all Users can view Group details in the AlarmPoint Web User interface). Do one or both of the following • • In the Available Roles box. To remove a Group Supervisor. clear the Observed by all check box. you can change the Observer Permissions for a Group to control which Users can view its details.

AlarmPoint 3 User Guide Note: When depicting Groups and Schedules. or click the symbol to display the Coverage as a weekly block. click the Monthly View link. To view all Coverages for the Group. Click the + symbol beside each Coverage to display individual shifts. including those that do not have any time segments during the current week. assume that you have logged in to AlarmPoint as a Company Administrator whose Time Zone setting is US/Eastern. the table only displays Coverages that have time segments scheduled. This is because the representation is based on your time zone. On the Group Details page. To change the display to a monthly view. On the Groups I Supervise page. For example.) To change the displayed week. move your pointer over the shift you want to view. To view a Group’s Coverages: 1. AlarmPoint displays a pop-up showing the shift details. and then click Apply. the Schedule for the Group will appear to be three hours ahead. the graphical representations show the Coverage as seen from the viewer’s time zone. Viewing Coverage details You can use the Group Details page to view a graphical representation of the Coverages within a Group. When you view a Group schedule for a Team based in the US/Pacific time zone. (By default. as illustrated in the following figure: 2. • AlarmPoint displays a table representing the Coverages for the Group. click the Prev or Next links. click the name of the Group you want to view. do any of the following: • • • • • • 84 | Managing Coverages and Schedules .) To view a specific Team Member’s contribution. select a Team member from the Filter By drop-down list. select Display All from the Filter By drop-down list. To view details about a specific shift in a Coverage. and then click Apply. (You can click the symbol at the top of the column to show or hide individual shifts for all Coverages in the Group.

The following figure illustrates a Group displayed in Monthly View: Managing Coverages and Schedules | 85 . the Existing Coverages table includes a Coverage Gap bar. The Coverage Gap bar consolidates all of the Coverages in the Group into a single reference that shows any gaps in the Coverages for the week. Note: All schedules in AlarmPoint. When viewing previous weeks. set immediately below the date and AM/PM headings. which may not match the actual configuration that was in effect at the time.17: Viewing shift details The pop-up displaying shift details also includes information about any Temporary Replacements scheduled for that shift. are projections of the current configuration. Note that the Coverage Gap bar does not indicate any coverage gaps less than an hour in duration. including future and past schedules. As illustrated in the figure above. Any white portions of the bar indicate a lack of scheduled Teams available to receive notifications.Advanced Tasks Figure 5. the schedule displayed will reflect the current schedule details.

click its name in the table. You can add a One-time Coverage for 86 | Managing Coverages and Schedules . click the name of the Group you want to modify. which may not display properly due to the number of Team members involved. you can modify its details without changing the Group or creating a new Coverage. Do one of the following: • • To modify details for a Coverage. and then click Show Details. AlarmPoint provides you with the opportunity to create a single Coverage consisting of one Schedule and one Team. Depending on your scheduling requirements. select its associated check box and click Remove Selected. Adding a Coverage When creating a new Group. 3. To modify or delete a Coverage: 1. To delete a Coverage. Click the Groups tab. but is not intended for large broadcast Groups.AlarmPoint 3 User Guide Figure 5. you might want to add more Coverages to your Group.18: Viewing a Group in Monthly View Note: The Monthly View feature provides a useful overview of Group schedules. 2. Modifying Existing Coverages After creating a Coverage for a Group. In the Groups I Supervise table.

Weekends”). AlarmPoint automatically removes expired Coverages from the system after an interval specified by the AlarmPoint Administrator. Specify the following settings: Table 5. Select the check box for each day you want the shift time to apply. Recurring Coverages may be used to expand the amount of time covered by a Group. Click the calendar icon to select the date you want the Coverage to begin. Use the field and drop-down list to specify how often you want this Coverage to apply (e. To add a Recurring Coverage: 1. see the AlarmPoint Installation and Administration Guide. and fourth steps in the Group creation process. Managing Coverages and Schedules | 87 .g. click the name of the Group to which you want to add a Recurring Coverage. third. When removing a Coverage. When adding a new Coverage to an existing Group.. or to provide overlap to existing Coverages already defined.Advanced Tasks unique scheduling situations. click Add Recurring. Creating a Coverage involves the second. “Main Coverage .2: Recurring Schedule Details Setting Description Name Start Time Duration On These Days Start Date Every Type a name for the Coverage (e. 3. and then assign the Team. AlarmPoint prompts you to set the Schedule first. Type the time you want the Coverage to begin in the HH:mm format (24-hour clock). • AlarmPoint displays the Schedule Details page. “Every 3 Weeks”). For more information about setting the Coverage data retention time. Adding a Recurring Coverage Recurring Coverages are ongoing coverages that repeat for a specific period of time. in the Common Tasks pane. as long as the Team is not reusable. Click the Groups tab.g.. Type the number of hours and minutes you want the Coverage to last. 4. 2. On the Group Details page. or type a date into the field using a YYYY/MM/DD format. You can also add a Holiday Coverage to handle scheduling for all Site Holidays. as described in “Creating a Group” on page 76. or add a Recurring Coverage for on-going and long-term scheduling. and is not being used by another active Coverage. AlarmPoint also deletes the associated Team. In the Groups I Supervise table.

Select the existing Team you want to use in the Select Team drop-down list.5: “Team Details” on page 94. To use an existing Team as a template for a new Team. see “Group Creation Example” on page 101. select Assign Existing Team in the Method drop-down list. overlapping Schedules for a Group. Note: For a more in-depth example of how to create multiple. On the Set the Team page. Specify the Team details as defined in Table 5. click End By. even if it would normally be active on those days. • • 7. if you specify a Schedule that includes Mondays.5: “Team Details” on page 94. as explained in “Assigning Team Members” on page 95. this Coverage will be active on all Site holidays from 8am to 5pm. Note: This option is visible only if you specified a Site for this Group in the Group details. even if it would not normally be active on those days. and then click Continue. and then click the calendar icon to select the date. • To set the Coverage to end on a specific date. • To repeat the Coverage a specific number of times. and then click Continue. 6. select Copy Existing Team in the Method drop-down list. do one of the following: • To use an existing Team for this Coverage. and then type a number in the field to specify how many times you want the Coverage to run. For example. Exclude Site Holidays from Coverage Select to exclude Site holidays from this Coverage.AlarmPoint 3 User Guide Table 5. if you specify a Coverage that is active on Mondays from 8am to 5pm. including those that do not fall on a Monday.2: Recurring Schedule Details Setting Description Add Site Holidays to Coverage Select to apply Site holidays to this Coverage. End Date Do one of the following: • To make the Coverage repeat indefinitely. and then click Finish. Assign Team members to the Coverage. For example. 5. specify the Team details as defined in Table 5. To create a new Team for this Coverage. Select the Team you want to use as a template in the Copy From Team drop-down list. click End After. Click Continue. click No End Date. this Coverage will not be active on any holiday Mondays. 88 | Managing Coverages and Schedules . select Create New Team in the Method dropdown list. and then click Continue. Note: This option is visible only if you specified a Site for this Group in the Group details.

g. Assign Team members to the Coverage. click Add One-Time. 6. 3. In the Common Tasks pane. or type a date into the field using a YYYY/MM/DD format. as explained in “Assigning Team Members” on page 95. Specify the Team details as defined in Table 5. To create a new One-time Coverage: 1. Click the Groups tab. see “Modifying a Shift” below.. Click Continue. and then click Continue. Click the calendar icon to select the date you want the Coverage to begin. click the name of the Group to which you want to add a Onetime Coverage. Type the time you want the Coverage to begin in the HH:mm format (24-hour clock). 7. You can also modify a single shift of a Recurring Coverage to change the details for that day.5: “Team Details” on page 94. “Manager Out of Office”). for more information about editing shifts. Specify the following settings: Table 5. 5. Type the number of hours and minutes you want the Coverage to last. • AlarmPoint displays the One-Time Coverage page: Figure 5.3: One-Time Coverage Details Setting Description Name Start Date Start Time Duration Type a name for the One-Time Coverage (e.Advanced Tasks Adding a One-time Coverage You can create a One-time Coverage to handle scheduling issues that arise for a single day. and then click Finish.19: One-Time Coverage details 4. In the Groups I Supervise table. Managing Coverages and Schedules | 89 . 2.

you could create a Holiday Coverage that would automatically come into effect on those days.AlarmPoint 3 User Guide Adding a Holiday Coverage You can add a Holiday Coverage that will come into effect only on days specified as holidays in the Site details. see “Editing Group details” on page 80). Click the Groups tab.20: Holiday Coverage details 90 | Managing Coverages and Schedules . if you wanted specific Users or Devices to be responsible for receiving notifications on days when a particular office was likely to be empty. In the Common Tasks pane. 3.) • AlarmPoint displays the Holiday Coverage details page: Figure 5. To add a Holiday Coverage: 1. specify a Site to use for holidays on the Group details page. Note: Holidays Coverages can only be added to Groups that have an associated Site (for more information. For example. 2. click Add Holiday Coverage. click the name of the Group to which you want to add a Holiday Coverage. (If this option is not available in the Common Tasks pane. In the Groups I Supervise table. This feature also allows you to exclude holidays from Coverages without needing to create a OneTime Coverage for each holiday.

or type a date into the field using a YYYY/MM/DD format. Type the time you want the Coverage to begin in the HH:mm format (24-hour clock). as illustrated in the following figure: Managing Coverages and Schedules | 91 . and then click Continue. • To set the Coverage to end by a specific date. Do one of the following: • To have the Coverage continue indefinitely.. • AlarmPoint displays the Schedules for each day. The Coverage cannot extend beyond midnight of the same day. select No End Date.5: “Team Details” on page 94. Type the number of hours and minutes you want the Coverage to last. click the name of the Group for which you want to modify a Coverage. or to apply a new Schedule for that shift. 5. Click Continue. click the “+” sign to expand the Coverage containing the shift you want to change. Modifying a Shift You can modify a single shift within a Recurring Coverage to handle scheduling issues (such as a Team member who cannot cover a shift). Click the calendar icon to select the date you want the Coverage to begin. 3. Assign Team members to the Coverage. and then click Finish. as explained in “Assigning Team Members” on page 95.4: Holiday Coverage Details Setting Description Name Start Time Duration Start Date End Date Type a name for the Holiday Coverage (e. If necessary. To modify a shift within a Coverage: 1. select End Date. Click the Groups tab.g. “All Holidays for US Site”). 7.Advanced Tasks 4. and then click the calendar icon to select the date. 2. Specify the following settings: Table 5. Specify the Team details as defined in Table 5. 6. In the Groups I Supervise table.

select Reuse Existing Team and then click Continue. Do one of the following: • • If you do not want to change Team Members assigned to this shift. select Modify Existing Team.5: “Team Details” on page 94 and “Assigning Team Members” on page 95. On the One-time Coverage page. If you want to change Team Members assigned to this shift. • AlarmPoint converts that shift to a One-time Coverage. 7. click Finish (AlarmPoint returns you to the Group Details page). When you have completed your changes. as described in Table 5. note how the modified shift is now treated as a separate Coverage and is included in the One-Time Coverages area.AlarmPoint 3 User Guide Figure 5. and then click Continue. On the Group Details page. 6. modify the details as required for the new shift. 5.21: Group Details – Coverage expanded to show shifts 4. Use the Set the Team Schedule page to create the Team you want to use for this shift. as illustrated in the following figure: 92 | Managing Coverages and Schedules . and opens its details in the Onetime Coverage page. Click the shift you want to modify.

and all other Team members will be moved up one position. D. the list is changed again.22: A modified shift presented as part of All One-Time Coverages Managing Teams The following sections describe how to view. and B. Event round robin: After each Event. then B. and all other Team members will be moved up one position. For example. the list of members is reordered so that the order becomes B. Further assume that the Rotation Interval has been set to four days. modify and remove Teams in AlarmPoint. The first time AlarmPoint sends a notification to the Team. Team Types There are three types of Teams in AlarmPoint: • • Basic: Team members are notified in the order they are listed on the Team details page. and D. D. A is notified first. C. to C. After that Event. the first Team member will be moved to the last position on the Team list.Advanced Tasks Figure 5. and so on. A. C. and A. the first Team member will be moved to the last position on the Team list. For example. B. for the first four days Managing Teams | 93 . In this case. and D. and how to develop templates that simplify Team creation. assume a rotation Team is made up of four members: A. C. B. After the next Event. • Rotation: After a defined time period called the Rotation Interval. assume an event round robin Team is made up of four members: A.

2. in the Common Tasks pane. To show or hide the Team details. enter the following information: Table 5. the list of members is reordered so that the order becomes B. The new Team will be created with the same members as the Team on which it is based. C. and have selected Copy Existing Team from the Method drop-down list. To view and edit Team details: 1. and so on. click the name of the Group containing the Team you want to view. and B.g.) Select one of the following options: • Copy Existing Team: creates a new Team based on an existing Team in AlarmPoint. “Assigning Team Members”. 3. For more information. “Weekend A”).AlarmPoint 3 User Guide after the specified Start Date and Start Time. New Team Name 94 | Managing Teams .5: Team Details Setting Description Method (This setting appears only if you are creating a new Team. 5.. and A. D. D. In the Teams in this Group list. After four days. Type a name for the new Team (e. then B. On the Groups I Supervise page.) Select the Team you want to use as a template for the new Team. click Show Details or Hide Details. and have already created other Groups and Teams in AlarmPoint. Copy From (This field appears only if you have already created other Groups in AlarmPoint. On the Group Details page. • Create New Team: creates a new Team to which you can assign a schedule and members. AlarmPoint displays the Team Details page. Viewing and Editing Team Details You can view and edit the details for Teams on the Team Details page. the list is changed again. A is notified first. see “‘Freezing’ a Rotation Team Member’s Position” on page 96. A. After the next four days. 4. You can also keep Team members in the same position on the list by excluding them from the rotation. click the name of the Team you want to view. see the following section. Note: For information about adding and removing Team members. • • AlarmPoint displays the Teams in Group page. when AlarmPoint sends a notification to the Team. click Teams in Group. to C. On the Team Details page.

5: Team Details Setting Description Description Reuse Team Type Type a description for the Team (e. 7. click Save. and all other Team members move up one position. Groups. or assign members to an existing Team at any time. Assigning Team Members You can assign members to a new Team as part of the Team creation process. You can exclude individual Team members from the rotation. Select this option if you want to use this Team again when you create other Groups. and all other Team members move up one position. see “‘Freezing’ a Rotation Team Member’s Position” on page 96. Event Round Robin: After each Event. Specify the time at which you want the Rotation Interval to begin on its Start Date. Members of a Team can include Users. or months for the Team members to rotate. the first Team member moves to the last position on the Team list.. weeks. the first Team member moves to the last position on the Team list. “Rotating weekend on-call team”). Rotation: After a defined time period. Click the date-picker (or use the field) to specify the date on which you want to the Rotation Interval to begin.g. and Devices. To discard any changes. • • The following settings apply only to Rotation Teams: Rotation Interval Start Date Start Time Specify the duration in days. Select one of the following options: • Basic: AlarmPoint sends notifications to Team members in the order they are listed. Dynamic Teams. click Reset. Managing Teams | 95 . To save the changes to the Team details. Teams.Advanced Tasks Table 5. this order does not change unless modified manually. 6.

type the length of time (in minutes) that you want AlarmPoint to wait after beginning to notify the previous Team member before trying to notify that Team member. Devices. • On the search pages. click the help icon in the upper right of the browser window). Use the search tool or panes to select Team members (for tips on finding and selecting members. If you are modifying an existing Team. click Save Team. ‘Freezing’ a Rotation Team Member’s Position Rotation Team Members have an associated “In Rotation” setting that controls whether the Team Member’s position rotates at the Rotation Interval. For example. On the Assign Team Members page (or Team Details page for existing Teams). current Team members are listed in their escalation order. To modify the order of Team members. you would clear the In Rotation check box associated with B. you can ‘freeze’ a Team Member’s position in the rotation so that they no longer rotate. To ensure that B is always in the second position to receive Alerts. 96 | Managing Teams . 7. Do one of the following: Adding User Devices to Groups When you add a Device to a Group as a Team member. click the related link and repeat these steps. click one of the following links: • • • • • Add Users Add Groups Add Teams Add Devices (see the following section. 4. To specify a delay for a Team member. and sends notifications directly to the Device. when you are satisfied with your selections for the Team. click Reorder. By default. Device priority. • • • Note that the Delay value is set to zero by default. 6. select a User from the Recently Used drop-down list.). each Team Member rotates at the Rotation Interval. click Move Up or Move Down. click Finish.AlarmPoint 3 User Guide To assign Team members: 1. assume that a rotation Team has four Team Members. for more information about adding Devices as Team members) Add Dynamic Teams 2. select the Team member you want to modify. such as temporary replacements. AlarmPoint ignores the preferences set by the User. and Device delays. select a number from the Results per page drop-down list. 5. C. If you are in the Group Wizard. and then click Refresh. B. If you want to add Team members from other categories (Groups. and then click Save. ordered from first to last as follows: A. D. etc. To add a User that has recently been added to a Team. “Adding User Devices to Groups”. however. 3. but instead remain in the same position on the Team list. • To increase or reduce the number of Team members displayed on the Team Details page.

and then click Save Team. 4. click My Team Templates.Advanced Tasks To freeze a rotation Team Member’s position in the rotation: 1. 2. Click the Groups tab. 2. For example.g. 3. Click the Groups tab. To create a Team Template: 1. you can select it from the Copy From drop-down list when you add Teams to Coverages. or reorder Team members as required. In the Groups I Supervise table. click Teams in Group. On the Team Details page.. if your organization has a core Group of Users who are on-call for all emergencies.) includes the core responders. Once you create a Team Template. Add. • If necessary. remove. ensure that the Team Member you want to modify is in the desired rotation position in the Team Members table. Click Save Team. On the My Team Templates page. • AlarmPoint displays the Add Team Template page: Managing Teams | 97 . click the name of the Team you want to modify. In the Common Tasks pane. 5. creating a Team Template that includes those users will save you time and ensure each emergencyrelated Group (e. CPR. In the Teams in this Group table. Clear the Team Member’s In Rotation check box. To modify Team members for a Coverage: 1. click the Add New link. etc. 3. see “Assigning Team Members” above. 2. you can save time and increase accuracy by creating Team Templates. Using Team Templates If you will be creating multiple Coverages requiring many Teams with similar members. In the Teams menu on the left side of the screen. Changing Team Members You can change the Team members for a Coverage without changing the Group or the Schedules you have already created. 3. • For more information about changing Team members. click the name of the Group containing the Coverage you want to modify. click the Reorder link to reposition the Team Member in the rotation. Fire Response.

24: Add Team Template – Add Members 6. • AlarmPoint returns you to the My Team Templates page: 98 | Managing Teams . When you have added all Team members. On the Team Template Details page. • Note that you can save your work as you add members by clicking Save on the Team Template Details page. Figure 5. click Finish to create the template.AlarmPoint 3 User Guide Figure 5. Type a name and description for the new Team Template. 5. For more information about adding members. add Team members. see “Assigning Team Members” on page 95.23: Add Team Template Details 4.

In the Teams menu on the left side of the screen. Click the Groups tab. You do not need to update the list of Team members as AlarmPoint checks the database each time to determine who should belong to the Dynamic Team and receive the Alert. click Dynamic Teams. their attribute is updated to reflect that change. For example. refer to the AlarmPoint Installation and Administration Guide). On the Dynamic Teams page.Advanced Tasks Figure 5. These Teams are called Dynamic Teams because their members change depending on who matches the selected criteria at the time of an Event. 2. such as on the third floor of a building. To create a Dynamic Team: 1. As each User is assigned to the third floor. you can create a Dynamic Team that includes all users who have been assigned to work in a particular physical location within your organization. or moves to another floor.25: Add Team Template – Team Template List Creating Dynamic Teams AlarmPoint includes the ability to create Teams of Users based on selected criteria. 3. click the Add New link. You could base this on a Custom Attribute that indicates on which floor each User works (to learn more about Custom Attributes. • AlarmPoint displays the Dynamic Team details page: Creating Dynamic Teams | 99 .

26: Dynamic Team details 4. • Note that the Any and All radio buttons at the top of the Search Criteria area control the “OR”/ “AND” calculation across fields and Custom Attribute categories. AlarmPoint will perform this search each time an Alert needs to be sent to this Dynamic Team. Multiple values selected within a category are calculated as an “OR”. specify the search criteria you want to use to determine the members for this Team. In the Search Criteria area. 6. Click Save to create the Dynamic Team and return to the Dynamic Teams page. Note: The Preview Results do not include Users you do not have permission to view. 100 | Creating Dynamic Teams . but those Users will be included in the Dynamic Team. 7. 5. Click the Preview button to view a list of Users that currently match the criteria. Type a name and a brief description for the new Dynamic Team.AlarmPoint 3 User Guide Figure 5.

27: Find Dynamic Teams page 3. To find Dynamic Teams: 1. type the text for which you want to search. Do one of the following: • • • To search using text. • AlarmPoint displays the Find Dynamic Teams page: Figure 5. Click the Groups tab.Advanced Tasks Finding Dynamic Teams Administrators and Group Supervisors can use the Find Dynamic Teams page to search for Dynamic Teams and view or edit the details for Dynamic Teams which they control. Group Creation Example | 101 . click Find Dynamic Teams. To display a list of all Dynamic Teams. click Show All. In the Teams menu on the left side of the page. 2. and then click Find. This example shows how to manage and schedule Users with different availability to provide a full 24x7 Coverage. If anything goes wrong with the network. Group Creation Example This section illustrates how to create a Group based on a specific set of requirements. click the drop-down box To specify your search criteria. Example Group requirements Assume that you need to create a Group to satisfy the following requirements: • Several employees are responsible for maintaining a network. at least one of these people needs to be notified.

click Continue. On the Add a Group page. To create the example Group: 1. and is created and supervised by Will Fuller. Timeframes. Creating the Group To begin. The employees work weekdays from 8:00am to 5:00pm. and other details. The following Group uses Mary McBride as an example User. you can accept the default value.28: Example Group settings 4. which in this case will be weekdays from 8:00am to 5:00pm. 3. Log in to AlarmPoint as an Administrator or Group Supervisor. 2. an example Group Supervisor.AlarmPoint 3 User Guide • • • The network operates 24x7. On the Groups I Supervise page. and click the Groups tab. and have already configured their Devices. and can be considered to be on-call in the evenings and on weekends. When you have finished specifying the settings. create a new Group and specify a primary Coverage. The employees are already Users in AlarmPoint. although their actual availability differs. and any errors or problems must be fixed as quickly as possible. specify the following settings: • • • • • Name: Network Admin Description: Network maintenance Time Zone: US/Pacific Schedule Type: Build a Schedule Site to use for Holidays: Default Site Figure 5. Note: This example asks you to adjust settings only when they must be changed from their defaults. click the Add New link. If a setting is not mentioned. 102 | Group Creation Example .

On the Set the Team page. with no end date. click the Add Users link. Figure 5. Exclude Site Holidays from Coverage The resulting Schedule should look similar to the following figure: 6. 10. specify the following settings: • • • • • • Name: Weekdays Start Time: 08:00 Duration: 9 hours On These Days: Select the check boxes for Mon.Advanced Tasks 5. Tue. Group Creation Example | 103 . and the recurrence pattern to every week. 11. Click Continue. 8. in the Show Users whose last name starts with section. click Continue. When you have completed the Schedule settings. On the Find Users page.29: Example Group Schedule details 7. On the Team Details page. Thu. and Fri. Set the Start Date to today’s date. Wed. On the Schedule Details page. specify the following settings: • • • • Method: Create New Team New Team Name: Weekdays Shift Description: Regular office hours Team Type: Basic 9. click the All button.

• 104 | Group Creation Example . Mary McBride) is sent a notification. change the Delay setting to 15 for all of the Users except the first. and fifteen minutes after that.AlarmPoint 3 User Guide 12. 14. begins notifying Thomas Sanderson. • The effect of this setting is as follows: when AlarmPoint receives an Event. along with a visual representation of the Weekdays Coverage: 15. the first User in the list (here. • AlarmPoint adds the Users to the Current Persons Members table as illustrated in the following figure: Figure 5. This escalation process is stopped if one of the notified Users responds to an Alert. AlarmPoint displays the details for the new Group.30: Adding Users to a Team 13. Carol Grady. it begins notifying the next User on the list. In the Team Members table. and then click Add. In the Available Persons table. Fifteen minutes after AlarmPoint begins notifying Carol. Fifteen minutes after AlarmPoint begins attempting to notify Mary McBride. Click Finish. Click Save to add the Users to the Team and return to the Team Details page. select the check box next to four Users you want to include in this Team. and instructs AlarmPoint not to continue. it begins attempting to notify Jim Martin.

Exclude Site Holidays from Coverage 3. To add a coverage to the example Group: 1. 2. In the Common Tasks menu on the Group Details page for the Network Admin Group.Advanced Tasks Figure 5. Set the Start date to today’s date. On the Schedule Details page. and the recurrence pattern to every 2 Weeks. Wed. click Add Recurring. Tue. with no end date. • The resulting Schedule should resemble the following figure: Group Creation Example | 105 . specify the following settings: • • • • • Name: Weeknights 1 Start Time: 17:00 (5:00pm) Duration: 15 hours On these days: Select the check boxes for Mon. and Thu. you can create two alternating Coverages for evenings and overnight.31: Network Admin Group details Adding Off-Hour Coverages to the Example Group Now that the main Coverage for the Group covers normal working hours.

select two of the Users that you selected for the Weekdays Shift team in the previous section. In the Available Persons area. click the All button. On the Team Details page. 11. click the Add Users link. Click Save to add the Users to the Team and return to the Team Details page. and then click Add. specify the following settings: • • • Method: Create New Team New Team Name: Weeknights 1 Team Type: Basic 6. On the Find Users page. Click Continue. in the Delay field for the second User. On the Team Details page. 7. in the Show Users whose last name starts with section. Click Continue to set the Schedule. On the Set the Team page.AlarmPoint 3 User Guide Figure 5. 8. and then click Finish. 5. 9. • AlarmPoint displays the new Coverage for the Network Admin Group: 106 | Group Creation Example .32: Example Recurring Schedule Details 4. type 15. 10.

depending on the Start date and current day of the week. 12. and set the start date for the first day that the Weeknights 1 Coverage is not in effect. select Display All from the Filter By drop-down list. Name the new Coverage Weeknights 2. To complete the weeknight Coverages: • • Repeat the steps above using the two Users from the Weekdays Shift team who were not part of Weeknights 1.Advanced Tasks Figure 5. Group Creation Example | 107 . 13.33: Example Group with Two Coverages Note: You may need to click the Next link to see the full effect of the Coverage. When you are finished. and then click Apply.

with no end date. Set the Start date to next Friday’s date. 2. and the recurrence pattern to every week. On the Schedule Details page. as a single block of time. Completing the Example Group’s Coverages The final step when creating Coverages for the example Group is to ensure that a Team is in place to receive notifications on weekends.AlarmPoint 3 User Guide Figure 5. The simplest way to do this is to treat the entire weekend. specify the following settings: • • • • • Name: Weekends Start Time: 17:00 (5:00pm) Duration: 63 hours On these days: Fri Add Site Holidays to Coverage 3. from 5:00 Friday afternoon to 8:00 Monday morning. The resulting Schedule should resemble the following figure: 108 | Group Creation Example . click Add Recurring.34: Example Group with Three Coverages Notice that the Weeknights 2 coverage has no shifts because it is not in effect this week. To add a final Coverage to the example Group: 1. In the Common Tasks pane on the Group Details page for the Network Admin Group.

select three Users that you want to assign to the weekend Team. Click Save to add the Users to the Team and return to the Team Details page. 7. click the All button. so they will always be contacted last for each Event. On the Team Details page. 8. click the Add Users link. The third User is not part of the rotation order. Click Continue. On the Find Users page. 9. In the Available Users area. Click Continue to set the Schedule. and then click Add.35: Example Group’s weekend Schedule details 4. specify the following settings: • • • • • • Method: Create New Team New Team Name: Weekends Team Type: Rotation Rotation Interval: 1 Week Start Date: Next Friday’s date. 10. Group Creation Example | 109 . 11. 12. and then click Finish. On the Set the Team page. the first and second Users will switch places so that they take turns being the first contact in the rotation. • The effect of these settings is as follows: each weekend. Start Time: 16:00 6. in the Show Users whose last name starts with section. On the Team Details page.Advanced Tasks Figure 5. set the Delay for the second and third Users to 15. 5. Clear the In Rotation check box for the last User.

• AlarmPoint displays all Coverages for the Network Admin Group: Figure 5.AlarmPoint 3 User Guide 13. including a regular weekday shift. and a rotating weekend shift. On the Group Details page. in the Filter By drop-down list. and then click Apply. 110 | Group Creation Example . select Display All.36: Example Group with four Coverages The Network Admin Group now has four Coverages. alternating weeknight shifts.

Chapter 6 Advanced Messaging Topics in this chapter: Introduction to Advanced Messaging Key Features Accessing AlarmPoint Advanced Messaging Scenario Basics Creating Scenarios Launching Scenarios Stopping Scenarios Managing Scenarios Responding Responding to Voice (Phone) Device notifications Scenario Status Summary Report .

and other personnel. yet speed and accuracy are crucial – without reliable communications. Automated call-outs – The fastest and most consistent message notification method possible. benefits include: • Fast. unforeseen events can have a potentially devastating impact on your business. With AlarmPoint Advanced Messaging anchoring your organization’s communications system. AlarmPoint’s Advanced Messaging has been specifically designed to aid Disaster Recovery and Business Continuity professionals – and anyone else responsible for business continuity planning (BCP) and disaster recovery. Immediate business benefits AlarmPoint Advanced Messaging immediately begins protecting your personnel and your bottom line. the pressure is intense. A great communications system forms the heart of these plans – that’s the role of AlarmPoint’s Advanced Messaging. You need a robust communications system with predefined notification Scenarios. a sound business continuity plan begins and ends with securing voice and data communications for an organization’s personnel. while two-way response methods allow organizations to dispatch employees and teams appropriately. reducing error and increasing safety. Situation control – Clear and accurate communications ensure processes and plans are followed. BCP professionals must adapt the enterprise to deal with the uncertain. BCP. Backed by experience Built on years of enterprise deployment experience. When lives and operational performance are at stake. maximizing system usage. Performance under pressure When every second counts. • • Designed for real-world results AlarmPoint Enterprise with Advanced Messaging encompasses all of your organization’s IT. Regardless of the business interruption. reducing redundancies. 112 | Introduction to Advanced Messaging . and the flexibility to customize Scenarios and notifications on the fly. AlarmPoint Advanced Messaging delivers these powerful tools and many more. the ability to notify and organize both set and ad hoc groups of people. every organization must be ready with continuity and disaster recovery plans. can your organization afford to rely on a manual emergency notification process? During an emergency.AlarmPoint Installation and Administration Guide Introduction to Advanced Messaging In an unpredictable world. and minimizing inaccurate data. even the best plan will fail. unknown and unforeseeable. accurate emergency call-out and notification – Increases accuracy of notification and confirmation of receipt. To succeed in a trying business environment.

Granular permissions You can specify access permissions at both the User and Scenario levels. including: Business continuity emergencies and disaster drills • • • • • • • • • IT system outages and disruptions Fire Weather Evacuation Utility or system outage Terrorism Natural disaster Chemical release warnings HazMat response Field force deployments for mobile staff and clients • • • • • Fix/repair crews Emergency responders Back-up data center redeployment Employee notifications Customer and/or Community notifications Key Features AlarmPoint Enterprise with Advanced Messaging is a powerful notification platform for BCP officers and others responsible for clear communication during disruptions and emergencies. The following sections describe the key features that help you meet your organization’s BCP and disaster recovery objectives. Key Features | 113 . research. testing. and customer input. User permissions Permissions (called Roles) at the User level control access to the AlarmPoint Advanced Messaging module (for details about Roles. This effort has produced an application ready to respond to real-world issues. The Advanced Messaging module has been designed and engineered to automate complex BCP tasks. see the AlarmPoint Installation and Administration Guide).Advanced Messaging AlarmPoint Systems designed Advanced Messaging from the ground up based on years of notification results.

and generate response performance metrics. It also allows you to run drills. For example. Because one-time and predefined Scenarios share the same feature set. a BCP Officer might search for all predefined Scenarios with the “hazmat” (hazardous materials) Attribute. and test Scenarios. This feature allows you to troubleshoot and modify Scenarios to ensure that they run exactly as intended. familiarize your personnel with response options. Fill Counts Optional Fill Counts allow you to specify the number of positive responses that must be received for Scenario success. Scenario Supervisors can edit Scenario settings. you can also associate Scenario Supervisors with a Scenario. which allows Users with the proper permissions to launch Scenarios from a touch-tone phone anywhere in the world.AlarmPoint Installation and Administration Guide Scenario permissions Scenario Initiator permissions control the ability to start. if a refinery has experienced a chemical spill. you will have access to the same power and flexibility when unexpected events arise. Predefined Scenarios can be created. from initiation to response: Scenario Attributes Optional Attributes allow Users with the appropriate permissions to associate keywords and phrases to Scenarios. Enhanced messaging capabilities The following features provide sector-leading notification management. and modified well before an emergency situation arises. Test Scenarios before going live Before you go live with predefined Scenarios. your IT Manager Group Fill Count might specify that at least three affirmative responses are required. tested. When unanticipated events occur. if you send a message to five IT managers in your organization. IVR Scenario launching Advanced Messaging supports Interactive Voice Response (IVR). In addition. Scenario creation is extremely flexible. For example. making it fast and simple to search existing Scenarios for an appropriate response to a given situation. while still permitting others to test and start them. Predefined and One-Time Scenarios The ability to create predefined notification Scenarios is the central feature of AlarmPoint Advanced Messaging. modify. but cannot launch Scenarios. you can respond to them by initiating one-time Scenarios. and can be customized to your organization’s BCP needs. 114 | Key Features . you can run them as a test. This allows Scenario creators to protect Scenario settings when required.

but set only the former response to register for the purpose of the Fill Count. For example. You can also specify whether a certain response adds to the Fill Count. Scenario Supervisor Can create new Scenarios. you might create responses such as. For example.e. Scenario Supervisor/Initiator/Tester) can view the Advanced Messaging pages associated with their Role. When the Duration expires. modify. Customizable Responses You can customize Response options for your organization’s needs. in a situation requiring employees be recalled quickly. However. or test a specific Accessing AlarmPoint Advanced Messaging | 115 . AlarmPoint Administrators can create and modify Roles (for details. which allows you to monitor and terminate live Scenarios. modify. another event might require an affirmative response such as “ACK – Organizing Team”. and test Scenarios.The following table summarizes the Roles that by default include full or limited access to Advanced Messaging: Table 6. while “OK – Coming in 10 mins” will be an appropriate affirmative response in some situations. and has full ability to launch. Can view the pages for testing Scenarios. see the AlarmPoint Installation and Administration Guide). active notifications are cancelled and logged as failed. “OK – Coming in 10 mins” and “OK – Coming in 45 mins”. and (optionally) a notification is sent to the User who launched the Scenario.. The report also provides response and performance metrics that can be used to troubleshoot and refine Scenarios. Scenario Initiator Scenario Tester Can view the pages for launching Scenarios.1: Advanced Messaging Roles Role Company Administrator Advanced Messaging Access Can access all Advanced Messaging pages and tools. which define the AlarmPoint web pages that the User can view. Built-in reporting AlarmPoint Advanced Messaging includes the Scenario Status Summary Report.Advanced Messaging Time limit Each Scenario’s Duration setting specifies how long the Scenario should run. You can also change responses to reflect the needs of the situation the Scenario was created to address. edit Scenarios for which they are designated Scenario Supervisors. further notifications are stopped. Accessing AlarmPoint Advanced Messaging Access to Advanced Messaging is controlled by AlarmPoint Roles. and define Attributes for the Advanced Messaging Event Domain. to initiate. How AlarmPoint Scenario Roles Relate to Scenario-level Permissions Users with Scenario Roles (i.

This means he can view the pages and buttons required to test Scenarios. Administrators. but these changes are not saved. it is important to understand the role of Attributes and how they relate to Scenarios. 116 | Scenario Basics . The following sections show you how to fully exploit this key feature and help prepare your organization for the unexpected. However. contact AlarmPoint Systems Professional Services. or events for which no predefined Scenario currently exists. Scenario Supervisors) to define Attributes for the Advanced Messaging Event Domain. This ability to customize AlarmPoint Advanced Messaging to the continuity needs of any organization is extremely powerful. If the Standard User Role is added to a Scenario's Initiator list with Test permission. If you require modifications to existing Action Scripts or need customized Action Scripts.g. AlarmPoint Systems supports only the original Action Scripts that are included with AlarmPoint. Users with only either the Standard User or Scenario Tester Role cannot test the Scenario. he cannot act upon a Scenario until either the Scenario Tester or Standard User Role is added to that Scenario's Initiator list. One-time – Scenarios that are created for one-time events. Scenario Basics In AlarmPoint. a refinery might create Scenarios that prepare for events ranging from minor chemical spills to breaches in a pipeline.. Note that it is possible to save one-time Scenarios for future use. then Users with both the Standard User and Scenario Tester Roles can test that Scenario. For example. For example. Scenarios are notification instructions that are specifically customized to events and emergencies that could potentially affect your organization. Only Users whose Roles have been added to a Scenario's Initiator list with Scenario Launch/Test/Modify permissions can act on that Scenario. Users with the appropriate permissions can modify predefined Scenarios during the launch process. Users must have the appropriate permissions at the Scenario level (see “Specifying Scenario Initiators” on page 122). • Defining Attributes Before learning how to create Scenarios. assume that User Bob Smith’s Roles are Standard User and Scenario Tester.AlarmPoint Installation and Administration Guide Scenario. A financial institution might create Scenarios related to bank machine system failures and building fires. However. Advanced Messaging Action Scripts Advanced Messaging Action Scripts and recordings are installed automatically during the AlarmPoint installation. AlarmPoint Advanced Messaging allows users with the appropriate permissions (e. Types of Scenarios There are two types of Scenarios in AlarmPoint: • Predefined – Scenarios that are created and saved in anticipation of potential events.

After they are defined. and “Tornado”. An Attribute of “Location” might have values of “Library”. and then click the Add New link. you could associate the Weather-Blizzard Attribute with the Scenario so that message recipients have a clear understanding of the event. The sections that follow provide further details about each of these tasks. “Hurricane”. For example. On the Messaging menu. 5. Adding a new Scenario The first step in Scenario creation is to add a Scenario and define its basic details. Associating Attributes with the Scenario. Click the Messaging tab. Specifying Scenario Initiators. For details. refer to the”Event Domains” section in the “Administration” chapter of the AlarmPoint Installation and Administration Guide. and a non-zero Duration. click New Scenario. To add a new Scenario: 1. Creating Scenarios Creating a Scenario involves six high-level steps: 1. a text message. an Attribute of “Weather” might have values of “Blizzard”. Defining recipient Response options. “Thunderstorm”. Each predicate defined in the Advanced Messaging Event Domain is available as an Attribute within Advanced Messaging Scenarios. and so on. “Tenth Floor”. 4. see “Associating Attributes with the Scenario” on page 118. Attributes and their values are available when Scenarios are created. 2. When creating a Scenario called “Weather Warning”. do one of the following: • • If you want to create a predefined Scenario. 6. Creating Scenarios | 117 . Adding a new Scenario and defining its basic details. If you want to create a one-time Scenario. 2. Each Attribute has one or more values associated with it. Defining Notification Handling. click Manage Scenarios. “Elevator 3”. 3. Note: A Scenario is functional and complete when it includes (at minimum) a Scenario Name.Advanced Messaging To define Attributes. at least one Recipient. Selecting Recipients.

an Attribute of “Weather” might have Values of “Blizzard”. For more information. 118 | Creating Scenarios . An AlarmPoint Administrator defines the available options. each Attribute has one or more Values associated with it. the next step is to select the Attributes to associate with the Scenario. 4. contact your AlarmPoint Administrator. Click the Message Domain drop-down list and select an option. type a description of the Scenario in the Description field. “Tenth Floor”.1: Scenario Details (Blank) 3. Associating Attributes with the Scenario After defining basic details for the new Scenario. In the Text Message area. In turn. “Hurricane”. AlarmPoint Administrators can define keywords called Attributes that can be associated with Scenarios. In the Name field.AlarmPoint Installation and Administration Guide Figure 6. For example. and so on. Figure 6. type the message you want this Scenario to send recipients. “Thunderstorm”. An Attribute of “Location” might have Values of “Library”. and “Tornado”. especially when you are working with numerous Scenarios covering many different types of situations. Click Continue to associate Attributes with the Scenario. type a name for the Scenario. 5. • • If desired. Associating Attributes with Scenarios makes them easier to find and sort. “Elevator 3”.2: Scenario Details (Completed) 6.

click one or more of the following links to locate and add Recipients (if you require further details. and then click Remove). 3. Selecting Message Recipients After associating Attributes with the new Scenario. Creating Scenarios | 119 . other than those specified in Group Fill Counts.3: Define Attributes Page 4. On the Define Recipients page. in the Selected Attributes box.Advanced Messaging To associate Attributes with a Scenario: 1. Recipients can include Users. Specify the Additional Fill Count. Click Show. Groups. and then click Add (to remove an Attribute. “Tom’s Cell Phone”). online help is available on each of the resulting pages): • • • • • Add Persons Add Groups Add Devices Add Dynamic Teams This specifies the number of Group Members who must respond affirmatively before AlarmPoint stops notifying Group members. 2. 3. To delete a Recipient. 1. Click the Attribute Categories drop-down list and select All or a specific category. 2. Figure 6. click the Attributes to associate with the Scenario. who must respond affirmatively before AlarmPoint stops sending notifications. you must select Recipients for the Scenario’s messages. select the associated check box and then click Remove Selected. click the Attributes to delete. This specifies the number of Users. and Devices (for example. In the Available Attributes box. Click Continue to define message Recipients. • 4. Specify any Group Fill Count.

If you want the Response to affect the Fill Count. You can also specify whether a Response adds to the Fill Count. 6. below).4: Define Recipients page 5. select the Affects Fill check box. for an informational Scenario). To delete a Response. To define message responses for a Scenario: 1. type text for the Response. but set only the former Response to register for the purpose of the Fill Count. type descriptive text for the Response. For example. 120 | Creating Scenarios . Note: If you do not want any Responses defined (e. 3. In the Description field.. another event might require an affirmative Response such as “ACK – Organizing Team”. Defining Scenario Responses You can customize up to 10 Response options for each Scenario.g. Click Continue to define Recipient Response options. You can also change Responses to reflect the needs of the situation the Scenario was created to address. Click the Menu Choice drop-down list for the Response. “OK – Coming in 10 mins” and “OK – Coming in 45 mins”.AlarmPoint Installation and Administration Guide Figure 6. click Add Response and repeat the steps above. and then select a number that will represent this Response. select its check box and then click Remove Responses. In the Response field. For example. 5. you must delete the blank Response that is provided by default (see step 6. 4. while “OK – Coming in 10 mins” will be an appropriate affirmative Response in some situations. 2. To add more Responses. you can create Responses such as.

On the Define Handling page.g. Escalation Override Notify Me Upon Initiation When selected. specifies that AlarmPoint should ignore Team escalation schedules. Specifies the maximum time a Scenario can run. Priority Threshold).. Notify Me Upon Conclusion Creating Scenarios | 121 . When selected.Advanced Messaging Figure 6. specifies that AlarmPoint should send the User who launched the Scenario a message after the Scenario terminates. When selected. To set message handling: 1.5: Define Responses page 7. Device Time Frames. specifies that AlarmPoint should send the User who launched the Scenario a message after the Scenario launches. specify the following settings: Table 6. specifies that AlarmPoint should ignore any Device restrictions (e. click Continue to define Notification Handling. Override Device Restrictions When selected.2: Notification Handling Options Setting Description Priority Duration Specifies the relative importance of Scenario messages. When you are done configuring Responses. Defining Notification Handling The Define Handling page allows you to control how AlarmPoint deals with Scenario messages.

On the Scenario Initiators page. Select one or more of the following check boxes: • • • Launch – specifies that the Role can initiate the Scenario. select its check box and then click Remove Roles. To define Initiators: 1. Modify – specifies that the Role can edit the Scenario on the Initiate Scenario page.6: Define Handling page 2. 4.g. Specifying Scenario Initiators You can use the Scenario Initiators page to define which AlarmPoint Users can launch. If you need to delete a Role. Repeat the steps above for each Role for which you want to specify Initiator permissions.). refer to the AlarmPoint Installation and Administration Guide. For more information on Roles. and test a Scenario. Developer. Click Continue to specify Scenario Initiators. Full Access User. 3. click Add Role.. Click the Role drop-down list and select a Role.7: Define Recipients page 122 | Creating Scenarios . etc. Test – specifies that the Role can initiate the Scenario as a test.AlarmPoint Installation and Administration Guide Figure 6. 5. Figure 6. 2. modify. These permissions are applied on the basis of AlarmPoint Roles (e.

• Use the Find Supervisors search tool to search for the User you want to add (online help is available on the search page). you will be returned to the Manage Scenarios page.8: Supervisors of Scenarios page 5. click the User's name in the Current Supervisors table (online help is available on the resulting page). through the New Scenario Menu item). Supervisors can edit a Scenario's details.e. 8. To remove a Supervisor from the Scenario. and then click Remove Selected. In the Scenarios to Manage table. To manage Scenario Supervisors: 1.e. click Save. To edit details for an existing Supervisor. • AlarmPoint displays the Supervisors of Scenarios page: Figure 6. On the Common Tasks panel. 4. For details. you will be presented with the Initiate Scenario page. click the name of the Scenario. but cannot initiate it unless their Role also has this permission. Creating Scenarios | 123 . On the Messaging menu. If you have created a one-time Scenario (i. click Add New. 2.Advanced Messaging 6.. • • If you have created a predefined Scenario (i. Click the Messaging tab. When you have finished managing Supervisors for the Scenario. select the check box for the User. see “Launching a New (One-Time) Scenario via the Web” on page 129.. Managing Scenario Supervisors You can use the Supervisors of Scenario page to manage which Users have supervisory permission for the Scenario. click Define Supervisors. To add a Supervisor to the Scenario. Click Continue. 7. click Manage Scenarios. through the Manage Scenario menu item). 3. 6.

AlarmPoint Installation and Administration Guide Adding Scenarios to the Fast Access panel Scenarios stored in the Fast Access panel can be launched from any touch-tone phone (for details. You can display your Fast Access Scenarios by clicking EMERGENCY on your Profile page. Users with access to Advanced Messaging can store up to ten different Scenarios in the Fast Access panel. which is unique to each User. ensure that you define precise Fast Access Scenarios. see “Scenario Status Notification” on page 130). Figure 6. The Fast Access panel also assists web user interface users. To add a Scenario to the Fast Access panel: 1. saving time and stress by eliminating the need to search for important and frequently-used Scenarios while under pressure. and then click Fast Access on the Messaging menu. Click the Messaging tab. Note: Because you cannot modify a Fast Access Scenario when launching it by phone.9: Fast Access page 2. Click the number in the Option column with which you want to associate the Scenario. which you can use to find and add the Scenario: 124 | Creating Scenarios . • AlarmPoint displays the Add Fast Access Scenario Page.

Click All if you want to list only Scenarios that match all of your search criteria. In the Results table. Creating Scenarios | 125 . click the Message Domain drop-down list and select the domain containing the Scenario you want to add. click the name of the Scenario you want to add. Click the Display Attributes button to show the Attributes available in the selected message domain.10: Add Fast Access Scenario search tool results 3. Click Find.Advanced Messaging Figure 6. To add Attributes to the search criteria. 4. click Show All. 5. 7. click the drop-down lists and specify the Attributes you want to use to refine your search. To display all Scenarios. The Scenario is added to the Fast Access Panel. If there is more than one message domain. 6. do one of the following: • • • • Click Any if you want to list Scenarios matching any of your search criteria. For Scenarios must match.

you can launch it as a test. familiarize your personnel with response options. ***TEST MODE*** Description Spoken at the beginning of the message Appears at top of message 126 | Launching Scenarios .3: Test Mode Indicators by Device Device Voice (Phone) Text (Phone/Pager) Test Mode indicator This is a test message. Scenario Test Messages Before you go live with a predefined Scenario.11: Fast Access – Scenario Added 8. and generate response performance metrics. select the Scenario's check box. When a Scenario runs as a test. Launching Scenarios The following sections describe how to launch Scenarios through the AlarmPoint Web User Interface and by phone. To remove a Scenario from the Fast Access panel. This allows you to troubleshoot and modify Scenarios to ensure that they run exactly as intended. The following table summarizes test message prefixes for each Device type: Table 6. messages clearly indicate that they are part of a test. and then click Clear Selected. rather than a live event.AlarmPoint Installation and Administration Guide Figure 6. It also allows you to run drills.

Click the Messaging tab. Users with the appropriate Initiator permissions can modify settings when launching Scenarios. For example. Group Supervisor) as a Scenario Initiator with Launch permission (this setting is separate from the Role called “Scenario Initiator”). Click My Scenarios. click Find. Additionally. specify the search criteria. Note: The following sections assumes that you already have an understanding of AlarmPoint Scenario settings discussed earlier in this chapter. Click Search for Scenario. and then click the Initiate link for the Scenario you want to launch. If the Scenario is being initiated from the Run Test menu item. The appearance of the Initiate Scenario page depends on your permissions for the Scenario. someone launching a Scenario might change the text message and Response options to reflect the specifics of the situation. and you will not be able to change any Scenario settings. Click Run Test.3: Test Mode Indicators by Device Device Email Instant Message Test Mode indicator ***TEST MODE*** ***TEST MODE*** Description Appears at top of message Appears at top of message Launching Predefined Scenarios via the Web You can launch previously created Scenarios as live events or as tests. the contents of the table on the My Scenarios page depends on your Role.Advanced Messaging Table 6.g. and on whether the Scenario is being launched as a test or as a live event: • • If you do not have Modify permission for the Scenario. you will not see any “Modify” links. If you are a Company Administrator. the table includes all Scenarios that list your Role type (e. To launch a predefined Scenario: 1. the Send button does not appear on the bottom of the page (you will see only the Send Test and Send to Me Only buttons).. Do one of the following: • Click Fast Access. and then click the Initiate link for the Scenario you want to launch (note that there is online help available on the Find Scenarios to Launch page). Otherwise. Standard User. the table includes all Scenarios in the system. • • • Launching Scenarios | 127 . 2. and then click the Initiate link for the Scenario you want to launch (note that you can also display Fast Access Scenarios by clicking EMERGENCY on your Profile page). and then click the Initiate link for the Scenario you want to launch.

If necessary. 4. and Attributes by clicking their Modify links).12: Initiate Scenario page 3. click Send Test or Send to Me Only.AlarmPoint Installation and Administration Guide Figure 6. on the Initiate Scenarios page. click Send. Recipients. edit the Scenario settings (you can edit Responses. Do one of the following: • • If you are testing the Scenario. If this is a live Scenario. 128 | Launching Scenarios .

select the Save For Future Use check box. Recipients. Click the Messaging tab. Do one of the following: • • If you are testing the Scenario. For details. If this is a live Scenario. on the Initiate Scenarios page. On the Messaging menu. see “Creating Scenarios” on page 117): • • • • • • Details Attributes Recipients Responses Handling Initiators 5. click Send. Specify the following Scenario settings (for full details. click Send Test or Send to Me Only. Requirements To start Scenarios from a phone. and Attributes by clicking their Modify links). see “Adding Scenarios to the Fast Access panel” on page 124. 3.Advanced Messaging Note: After a Scenario is launched. If necessary. 6. Note: Only Scenarios that appear on your Fast Access panel can be started by phone. 4. edit the Scenario settings (you can edit Responses. the Scenario Status Summary Report page is automatically displayed. and you have the option of saving the Scenario for later use. you require the following • • AlarmPoint access phone number AlarmPoint User ID number Launching Scenarios | 129 . 2. see “Scenario Status Summary Report” on page 134 and “Stopping Scenarios” on page 130. For details. Launching a New (One-Time) Scenario via the Web You can create a one-time Scenario and launch it. If you want to save this Scenario to use later. Launching Predefined Scenarios from a Phone The Fast Access panel’s ten entries have been specifically designed to correspond to the 0-9 keys on any touch-tone phone – you can use a phone to start Fast Access Scenarios anywhere in the world. You can use this page to monitor and terminate the Scenario. To launch a one-time Scenario: 1. click New Scenario.

Scenario Initiator notifications include the Scenario’s name. However. contact your AlarmPoint Administrator. Scenario Status Notification After a Scenario has ended (e. or it has been manually halted). This report appears automatically after you launch a Scenario via the web user interface. and Fill Count information.. To stop a Scenario: 1. and then click Show Sent Scenarios. status. Using a touch-tone phone. In the Incident ID column of the Results table. Navigate through the phone menu and start a Fast Access Scenario. If you are not already on the Scenario Status Summary Report page: • • • Click the Messaging tab. click the link for the Scenario. below). End the call. call the AlarmPoint access number and log in. 2. Stopping Scenarios After you have launched a Scenario.g. its Fill Count has been met. 2. you can stop it from the Scenario Status Summary Report. a status notification message is sent to the User who launched the Scenario if the Notify Me Upon Conclusion check box was selected during initiation. Note: If the User who launched the Scenario has no currently active Device. ID number. Note: You cannot stop a Scenario from a phone. the Scenario status notification is sent during the next time frame for which they have an active Device. because its Duration has expired. To start a Fast Access Scenario from a phone: 1. 3. as shown in the following Email Device example: 130 | Stopping Scenarios . Click Halt (located at the end of the Scenario Status Summary Report). and then click View Sent Scenarios. Specify the date and time search criteria. you can do so through the web user interface (see “Stopping Scenarios”.AlarmPoint Installation and Administration Guide • AlarmPoint phone password If you have questions about these items.

select its check box. Note: A Scenario marked Complete includes (at minimum) a Scenario Name. Click the Messaging tab. delete. To delete a Scenario.13: Scenario Completion Notification – Email Device Example Managing Scenarios You can use the Manage Scenarios page to add. delete. and a non-zero Duration. a text message. and then click Manage Scenarios on the left-hand menu. click its link in the Name column.Advanced Messaging Figure 6. Managing Scenarios | 131 . at least one Recipient. and modify Scenarios. Do one of the following: • • • To add a Scenario. To modify a Scenario. see “Creating Scenarios” on page 117). and then click Remove Selected. click the Add New link (for details.14: Manage Scenarios page 2. • The Manage Scenarios Page is displayed: Figure 6. or modify a Scenario: 1. To add.

and then type RESPONSE. Instant Message. Users can respond on all Device types except IM. as described in the following sections. Note: To learn how Test Mode notifications differ from live notifications.g. “I will be onsite within 10 minutes”). Text (Phone/Pager). • Include the original message in your reply.15: Email Device Notification Example To respond to the notification: 1. Responding to Email Device notifications Email notifications include both the Response text (e. see the table titled “Test Mode Indicators by Device” on page 126.g. and Voice (Phone) Devices. “RESPONSE 20mins”) 132 | Responding .g.. followed by your choice (e. The following figure shows a typical notification for a live Scenario (only the body of the message is shown): Figure 6. “10mins”) and its description (e. Click your email program’s Reply button (or equivalent)... Delete the text in the email’s subject line. as it contains a unique identifier for the notification. Notification content is Devicedependent. 2.AlarmPoint Installation and Administration Guide Responding AlarmPoint Scenarios send notifications to Email.

Click your email program’s Send button (or equivalent).g. Text (Phone/Pager) notifications include only the Response text (e.16: Email Device Notification Example – Reply with Response 3.Advanced Messaging Figure 6. “10mins”). • Notice that due to space constraints..17: Text (Phone/Pager) Device Notification Example To respond to the notification: 1. and not its description: Responding | 133 . Use your Text (Phone/Pager) Device’s buttons to scroll through the Responses. Responding to Text (Phone/Pager) Device notifications The following Virtual Pager figure shows a typical Text (Phone/Pager) notification for a live Scenario: Figure 6.

3. It can also be accessed via the View Sent Scenarios item on the Messaging menu (the following steps assume that you are not already on the report page). To respond to the notification: • After listening to the Response choices. click the link for the Scenario to display its Scenario Status Summary Report: 134 | Responding to Voice (Phone) Device notifications . For Voice (Phone) Device notifications.g. Responding to Voice (Phone) Device notifications Voice (Phone) Device notifications include information about the event. Select and submit your Response. and details about how to respond. In the Incident ID column of the Results table.. • If desired. The report also provides response and performance metrics that can be used to troubleshoot and refine Scenarios. Scenario Status Summary Report The Scenario Status Summary Report allows you to monitor and terminate live Scenarios.AlarmPoint Installation and Administration Guide Figure 6. Click the Messaging tab. To display the Scenario Status Summary Report: 1. Specify the date and time search criteria. and then click View Sent Scenarios. use your Voice (Phone) Device’s keypad to select the desired Response. you can refine your search using the Event ID or Incident ID fields. The Scenario Status Summary Report appears automatically after you launch a Scenario via the web user interface. the system reads the Response Description text (e. and then click Show Sent Scenarios.18: Text (Phone/Pager) Device Notification Response Options 2. “I will be at Data Center 3 within 30 minutes”). 2.

and whether the Scenario was initiated as a test. Tracks the status and type of notifications sent. Group.4: Scenario Status Summary Report Report Component Exhaustive link Description Clicking this link displays the Exhaustive Report for the Scenario.Advanced Messaging Figure 6. including whether the success was one.19: Scenario Status Summary Report page 4. Provides basic Scenario information. To display notification summaries. click one of the links in the Notification Status or Response tables.or two-way. Scenario Status Summary Report | 135 Scenario table Notification Status table Response table Fill Counts table . including the Scenario’s ID. click the Scenario’s link in the Name column (this page summarizes the Scenario’s settings when it was launched). and termination of the Event. which details each key transaction in the formation.g. Interpreting the Scenario Status Summary Report The following table describes the key components of the report: Table 6. status. Tracks the number of Responses received that count toward each type of Fill Count (e.. Additional). Tracks the number of each type of Response received. delivery. To view a read-only version of the Scenario Details page. • You can click on the plus sign (“+”) to display the Devices on which the User was notified.

Scenario Status The following table outlines and explains the possible options for the Event Status column in the Scenario table: Table 6. Scenario is active and no other status applies. Timeout Halted Terminated Externally In Progress Scenario’s Duration has expired.4: Scenario Status Summary Report Report Component Halt Description Clicking Halt terminates the Scenario.AlarmPoint Installation and Administration Guide Table 6. Scenario has been halted from the Events Activity menu. Scenario has been halted from the Scenario Status Summary Report. Notification Summary table Displays notification summary details sorted by User when a link is clicked in the Notification Status and Response tables.5: Scenario table – Event Status Event Status Explanation Complete Indicates one of the following: • The Scenario has a Fill Count of “0” and one Recipient has responded. 136 | Scenario Status Summary Report . • The Scenario’s Fill Count has been reached. and the Fill Count has not been reached.

..7: BlackBerry (BES) Device Details................................................................................................29 3...........2: Subscription details ........List of Tables 1...........................................14: Scheduled Messaging frequency options........................................................................16 3.........................................................................5: Team Details..........................................................................26 3.........................................................................................121 6............................4 2.........................................1: Advanced Messaging Roles .........................................................................126 6.........................................................................................................................................................................................................................................................................................................33 3....................................30 3......61 5...........................54 4..............................................11: Text Pager Device Details...3: Test Mode Indicators by Device ................................................................32 3.............................................................4: Holiday Coverage Details...1: Tabs in AlarmPoint..................................................................................................................................................34 3........................23 3..3: Change My Web Login details..................................................................................................................................................................................................................................................87 5.............................................................................1: Device Types.....................................................................................................................................................................................................................12: Numeric Pager Device Details..................................115 6.......................................................................................6: My Devices table columns............................................................................................................................................2: Predefined Roles ..4: Change My Phone Login details ......................13: Instant Messaging Device Details ....................................................136 List of Tables | 137 ...............................................3: One-Time Coverage Details..................27 3..................................135 6...................................................................................................9: Voice (Phone) Device Details .......................33 3............4: Scenario Status Summary Report..............................................45 4...................80 5......22 3........2: Recurring Schedule Details....11 3..................................5: Scenario table – Event Status .....8: Email Device Details......................................................2: Notification Handling Options ....................................................................1: Other sources for AlarmPoint assistance ....................................................................................................19 3..........1: Past Alerts Search Criteria .....................................................................................2: My Details page fields ..94 6.......................89 5.................................1: General Group Details......................10: Text Phone Device Details......91 5...................................................................................................................................................................31 3.......................................................................................................8 2...........5: Groups I Belong To details ..............................

AlarmPoint 3 User Guide 138 | List of Tables .

................12: My Schedule page for Mary McBride ...23: Sending a message .........................................8: Mary McBride’s Change My Phone Login page.............................................................56 4..................................17: Specifying Device Timeframe settings .................................................18 3..................................................59 4........................................................15: An example Timeframe schedule.......................20: Reordering Devices..............................................11: Temporary Replacement Schedule........................................21: Validate Devices page.................................................................................................24: Viewing Sent Messages .................................................................................14 3..........................................................8: Changing Web login details........................21 3................2: Past Alerts page......................................................37 3............................................37 3.................................................1: AlarmPoint Sign In page .........42 3....................................27: Add Custom Attributes page ...................................................................53 4...........................................................................43 3....................................................45 3.....................List of Figures 3.....................................................................4: View My Permissions page.....................................................................................................................................20 3...........................................................10: Selecting a Temporary Replacement....5: Permissions for your Role........7: Sample text phone Alert response options.........................24 3......47 3..................................4: Replying to an email Alert....................................................................................................................................3: The Common Tasks pane ..........................52 4..........................................................................................................................3: Email Alert example using AlarmPoint Virtual Email Device .........................16: Creating a new Device Timeframe ...........................17 3.......................................28 3..............13: Devices for example user Mary McBride........................................................................................................................................7: Saving changes on the My Details page .........................................58 4..........................................26: Viewing Scheduled Messages......23 3..........................................19 3....................................56 4...............................................................26 3..........................................................................................41 3.22: My Devices page with validated Devices ....17 3........................................................................18: Device with two Timeframes..................................................................................................................................................57 4..................................6: Mary McBride’s Details page........................................48 4........................44 3.....................................................................................2: Home page for Mary McBride .....................25 3.....39 3...........................................................................................................................................29 3......25: Expanded Scheduled Messaging options.....5: Virtual text phone with outstanding Alert ........................................................................................14: Adding an Email Device................................................................................................................9: Changing phone login details ....................................35 3.....................................................................................40 3..............1: Active Alerts table for Mary McBride ..............................................................60 List of Figures | 139 .........19: Device Details for Mary McBride’s home phone........36 3..............................................15 3....................................................................................................6: Sample Alert on a text phone ..............................................................................................................................................................................

.............................................................................................8: Who’s On Duty search results.............................................................................24: Add Team Template – Add Members.........99 5.......6: View Users by Role – Results...............30: Adding Users to a Team..............7: Viewing a User’s Schedule ............................................................................................................................................................35: Example Group’s weekend Schedule details.....3: Find Groups page....................22: A modified shift presented as part of All One-Time Coverages..........98 5..........................................92 5................77 5.............................14: Add a Group – Team Details.......................................................................78 5....................................................9: Add a User – Details...............................................77 5................................................................80 5.....................................104 5......11: Add User – Change Web Login ...................................................68 5...................................25: Add Team Template – Team Template List ............................................................................................63 5...........................................................................18: Viewing a Group in Monthly View ..............................21: Group Details – Coverage expanded to show shifts.......................................5: View Users by Their Role – Search Details ............13: Add a Group – Schedule Details .................................................................15: Add a Group – Adding Team Members .......................................................................106 5..................................................................................................61 4.....................................................72 5..............................................4: Find Groups – Results ................................................69 5....9: My Subscribed Alerts page.......................................................................34: Example Group with Three Coverages..........................................90 5............................................................................26: Dynamic Team details........................98 5......................................2: Find Users – Result ............................................................103 5..85 5............AlarmPoint 3 User Guide 4....................23: Add Team Template Details.......................................69 5............................110 140 | List of Figures .................................................................................................................33: Example Group with Two Coverages ...................................................................................................................................................................70 5............................19: One-Time Coverage details .................36: Example Group with four Coverages........................28: Example Group settings .........................................................................................................10: Add User – Details Completed ...................................1: Find Users – Search Details ....................................................................................................................................................32: Example Recurring Schedule Details .....68 5....................................................................................................................................................................74 5......................10: My Assigned Alerts page...102 5..93 5.......................................107 5................................................................105 5........................................................27: Find Dynamic Teams page ..................................................67 5...................................................................................86 5...............................................20: Holiday Coverage details..............................................66 5.........................................................17: Viewing shift details ......................100 5....................................................................................................................89 5.....................79 5................................109 5..................................................................................................................................................16: Add a Group – Group Details page ..............31: Network Admin Group details ........................................................................................................................................12: Add a Group – General Details.......................................................................................73 5........74 5.........29: Example Group Schedule details.......101 5.......................................................108 5.......................................................................................................

..............................................................................................................123 6..........................................16: Email Device Notification Example – Reply with Response..............10: Add Fast Access Scenario search tool results.............................................................................17: Text (Phone/Pager) Device Notification Example.............................................................................133 6..11: Fast Access – Scenario Added .................................................135 List of Figures | 141 ............................................118 6.........................................120 6........................2: Scenario Details (Completed)......................................................................125 6.................................................................................................................................134 6....................................................................12: Initiate Scenario page...................................118 6..................14: Manage Scenarios page...................................................................................................124 6.......................6...................133 6..7: Define Recipients page ...................................8: Supervisors of Scenarios page.........................15: Email Device Notification Example ....................4: Define Recipients page ...................................131 6.....................................................................................18: Text (Phone/Pager) Device Notification Response Options.........................................................................................122 6......................................................5: Define Responses page ...........13: Scenario Completion Notification – Email Device Example .........................................................................................................................................................................................................19: Scenario Status Summary Report page .............................122 6..............1: Scenario Details (Blank)..................119 6.................................128 6.......................................................................................................................132 6................6: Define Handling page..........9: Fast Access page ..........3: Define Attributes Page ....131 6..........121 6................................................126 6.....................................................................

AlarmPoint 3 User Guide 142 | List of Figures .

55 responding via text Devices. 10 adding Device Timeframes. 33 setting Timeframes. 99 | 143 . 2 introduction. 2 AlarmPoint User Guide. 83 modifying. 86 One-time. 52 calling to retrieve. 17 Coverages adding. 29 changing order. 75 Devices adding. 16 signing in. 118 authentication method. 39 definition. 55 responding via instant messaging. 32 types. 29 C Common Tasks pane. 48 D defining Initiators. 86 Advanced Messaging accessing. 95 Temporary Replacements. 30 home page. 54 responding via email. 57 subscribing. 2 more information. 10 managing. 119 Responses. 59 responding online. 87 viewing details. 8 deleting Device Timeframes. 114 associating with Scenario. 14 terminology. 89 Recurring. 117 Scenarios. 8 Voice (Phone). 40 Text Pager. 115 Action Scripts. 8 Email. 28 BlackBerry. 25 Users. 52 Attributes Advanced Messaging. 33 Text Phone. Fast Access panel. 86 definition. 60 viewing online. 34 managing.Index A about AlarmPoint. 22 B BlackBerry Device details. 116 AlarmPoint about. 113 Scenario Basics. 36 Devices. 122 recipients. 8 Alerts about. 28 Responses. 27 Instant Messaging. 120 definitions. 112 key features. 3 Permissions. 31 Dynamic Teams. 55 responding via phone. 124 Team Members. 38 Temporary Replacements. 84 Custom Attributes. 120 Scenarios. 116 creating Scenarios. 27 modifying. 4 navigating. 23 Users. 113 introduction. 35 testing. 117 granular permissions. 38 Numeric Pager. 73 adding Coverages to a Group.

AlarmPoint 3 User Guide E Email Device details. 75 searching. 101 F Fast Access panel Scenarios. 23 viewing. 20 Devices. 114 personal settings See My Details phone Device settings (text). 9 details. 2 IVR (Interactive Voice Response). starting Scenarios. 33 O One-time Coverages. 101 managing. 2 Menus. 80 example. 119 Recurring Coverages. 82 definition. 33 pages home page. starting by phone. 11 G Groups changing Permissions. 20 phone. 33 text. adding. 122 Instant Messaging Devices details. 18 passwords changing. 22 signing in. 20 Permissions about. 10 Scenarios. 26 viewing your Groups. 130 Numeric Pager Devices details. 15 My Details. 114 L logging in See signing in M management system. 124 Fast Access. 14 Web. Scenario status. 75 Functions. 16 messages sending. 114 finding Groups. 20 Temporary Replacements. 89 P pagers numeric. 124 Scenarios. 87 144 | . 42 testing Devices. 4 I Initiators. 129 starting Scenario from. 34 introduction. 127 finding Users. 130 R Recipients. 41 My Details changing passwords. 32 Device settings (voice). 67 viewing schedule. 31 Fast Access panel. 129 Fill Counts. Scenarios. 18 N notification. 67 finding Scenarios. 30 example Group creation. 27 Groups. 25 H help. 25 modifying.

setting. 10 Devices. live or test. 10 Dynamic. selecting. 32 Timeframes about. 97 definition. 38 editing. 26. 11 searching by. 114 Duration. 25 setting. 60 T Tabs. 130 Subscriptions about. 115 Initiators. 14 starting Scenarios. 115 defining. 36 definition. 70 searching Groups.Responding Email Device. 130 Status Summary Report. 114. 10 Roles. 115 types. 130 test messages. 134 stopping. 127 Users. 114 launching. 120 searching. 127 starting by phone. 9 management system. 116 Responses. 95 changing members. 97 Temporary Replacements clearing. 38 types of Devices. 40 Text Pager Devices details. notification. 10 managing. 35 adding. 132 Text (Phone/Pager) Device. 116 Schedules definition. 113 Schedules. 93 templates. 122 IVR (Interactive Voice Response). 129 status. 9 Users. 117 associating Attributes with. 23 terms Coverages. 2 Permissions. 119 one-time. 60 viewing. 134 Responses Advanced Messaging. 8 | 145 . 114 testing Devices. 67 Scenarios. 16 Teams assigning members. 118 Attributes. 126 Scenarios. 11 pre-defined. 115 definition. 10 Teams. defining. 129 status notification. 126 Test Mode. 126 Scenarios. 114 time limit. 116 predefined. 120 Roles Advanced Messaging. 9 Test Mode indicators by Device. 11 Scenarios. 99 managing. 10 Timeframes. 8 Functions. 33 Text Phone Devices detail. 69 S Scenarios adding. 126 message recipients. 133 Voice (Phone) Device. by phone. 83 viewing. 75 signing in. 9 deleting. 11 Groups.

AlarmPoint 3 User Guide U Users adding. 75 managing. 11 V Vacation Replacements See Temporary Replacements. 9 deleting. 73 searching. 73 definition. 31 146 | . 69 types. 75 searching by Role. 23 validating Devices. 40 Voice (Phone) Devices details.

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Suite 220. Woking 8.5730 Unit 6.3916 | Fax: 925.alarmpoint. All rights reserved. Forsyth Rd. UK Tel: +44 (0)1483 722 001 | Fax: +44 (0)1483 723 181 www.251.4457 Willow Road. Pleasanton. GU21 5SB. All other products and brand names are trademarks or registered trademarks of their respective holders. . CA 94588 Toll Free: 800.com Copyright 2007 AlarmPoint Systems..861. Woking.

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