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SAP Solution Manager
From the very early versions, the SAP Solution Manager has been delivering benefits to corporations around the globe. With the new version 7, the Enterprise Edition and the Enhancement Pack, the SAP Solution Manager is an unparalleled tool to implement, operate and enhance your SAP and ERP systems. You will find significant benefits and you will find that the SAP Solution Manager, combined with SAP’s RunSAP Methodology, will save you significant effort and costs, while accelerating implementations and raising efficiency of your SAP and ERP operations. Below picture gives you an initial high-level overview on it’s capabilities :
Update, Enhance and Analyze
Business Process Change Analyzer Solution Documentation Assistant Custom Development Management Root cause analysis Data consistency Management Reports, Analysis & Dashboards Quality Gates
BMC Remedy / 3rd PartyIntegration cProjects Integration
Operate: stabilize and mature
Incident Management Knowledge Database Problem Management Change Management EarlyWatch Service Level Reporting Business process Monitoring
Re-engineer configuration, developments & roles Test Management / HP-QC Business process management: ARIS / Visio
Implement: the foundation
Scenarios, Processes and Steps Transactions Process Documentation Developments Test cases
Business process management
Project Methodology & Plan
Abu Dhabi • Dubai • London • Vilnius • Hamburg • Hong Kong • USA www.ne-pm.com • email@example.com V 1.0, 05/05/2011 © 2008-2011 NE-PM
1 will change Service Management significantly and is starting ramp-up in Q2/2011. which deliver the full benefit as part of SAP Solution Manager. In many ways. you will find answers to typical. operate and enhance your SAP and ERP systems. which should finalise by Q3/2011. Solution Manager delivers benefits. ranging from ASAP Methodology with Roadmaps and many more implementation tools.com V 1. You will find significant benefits and you will find that the SAP Solution Manager. the Enterprise Edition and the Enhancement Pack. In this FAQ. So there is no reason to wait with most functions. but also for non-SAP systems.0. system monitoring. data consistency management and Root Cause Analysis are extremely helpful tools and functions. combined with SAP’s RunSAP Methodology. frequent questions we encounter when we start up Solution Manager projects.SAP Solution Manager : FAQ SAP Solution Manager From the very early versions. We appreciate anyone's input. But also business process monitoring. ► When should I implement Solution Manager ? Many benefits and functions can be utilised fast and with low effort – quick wins are waiting to be realised. will save you significant effort and costs. 05/05/2011 © 2008-2011 NE-PM . including the SAP Operations Roadmap RunSAP with Service Management for Service Desk. solution documentation assistant. any additional question anyone would see fit at this place to share knowledge. Strategic / High – Level questions ► What is my benefit using Solution Manager ? Any enterprise operation SAP will realise major benefits from Solution Manager. the SAP Solution Manager has been delivering benefits to corporations around the globe. SAP Java.com • projects@ne-pm. With the version 7. Abu Dhabi • Dubai • London • Vilnius • Hamburg • Hong Kong • USA www. as many corporations found out.ne-pm. Solution Manager 7. expecting a general availability towards Q4/2011. the SAP Solution Manager is an unparalleled tool to implement. custom development management. Problem and Solution Management and Change Management for SAP ABAP. which have not been seen before and can streamline significantly SAP implementation and operational processes. while accelerating implementations and raising efficiency of your SAP and ERP operations.
1-3 years SAP Project Management experience .Good knowledge of ABAP Development and Tools . implementation of the Service Desk can be done in less than a week and also for Change Management within a week or 2.0. 05/05/2011 © 2008-2011 NE-PM . Server and Database monitoring . Systems. dedicated team). typically basic system management functions can be implemented within 2-4 weeks.Development Team for Custom Development Cockpit and parts of Project Management . ► Who needs to be involved in the implementation from our side ? Considering that Solution Manager covers a very wide range of functionality. Assuming operations processes are defined and do not significantly deviate from SAP standard processes.SAP Solution Manager : FAQ General Implementation questions ► How long does the implementation take ? Depending on the desired scope.Service/Change Management for Service Desk and Change Management . Problems and Solution and Change Management should not take more than maximal 6 weeks (we typically deliver such within 3 weeks with a small. Service Desk.SAP Basis for System.ne-pm.Good BW knowledge Abu Dhabi • Dubai • London • Vilnius • Hamburg • Hong Kong • USA www. parts of Project Management and Data Consistency Management ► Who do I need to implement Solution Manager ? Similar versatile should be the skills of your implementation partner / consultant / team: . server and process monitoring or data consistency monitoring for non-standard monitoring objects may take significantly more time as may a review and/or design of operational processes.com • projects@ne-pm. there will be customer staff required from the areas of: .Strong knowledge and good understanding of cross-functional SAP . A full standard Solution Manager implementation with Implementation Projects.com V 1.SAP Project Management and SAP Project Management Office . Topics like non-SAP system.Business Process / Functional leads for Business Process Monitoring.1-3 years SAP Basis experience . authorizations and security .more than 5 years of SAP experience . Solution and basic Process Monitoring.Good knowledge and understanding of roles.
compliance review and many more. tool and processes and the perfect location to store.0. providing with project roadmap/plan. development documentation. it leaves room for improvements.ne-pm. It does not take more time than enter transaction codes or programmes in an central Excel-Sheet – which typically is locked by someone else anyhow. We have seen a number of companies making the full solution documentation a condition of hand-over of an SAP project to productive operations. our favourite answer to this argument is usually – if it was planned at all to do any documentation. ► How can I share my project documentation with project team the easiest way ? The functionality for eLearning is perfectly suited to publish any document from Solution Manager – Project Management to any audience without access to Solution Manager in an web-based interface. It even gives the option for users. Even more benefits will be realised once you are operational with your SAP solution and the documentation from the project can be directly utilized for documenting changes. data consistency monitoring. references in service desk incidents and service requests. well. business process monitoring. manage and share documentation. Abu Dhabi • Dubai • London • Vilnius • Hamburg • Hong Kong • USA www. ► How can I analyse my project with Solution Manager best ? Solution Manager project management reporting in version 7. to provide feedback on documents and rate them. 05/05/2011 © 2008-2011 NE-PM .com • projects@ne-pm. The business processes form the main foundation and basis for most more enhanced functions and tools.SAP Solution Manager : FAQ Project Management questions ► What are the benefits from the Project Management ? The benefits of the Project Management are on the one hand during the implementation phase. Which is why we provide an web-based reporting and analysis functionality as well as an Excel-Interface – and of course all data can be transferred to BW for further analysis.com V 1. let’s say. business blueprint and realization a great implementation methodology. just do it in the right place from the beginning. ► Isn’t this documentation very time-consuming ? Well. if enabled.
com V 1. e. support teams and management. the service desk can easily be fully integrated with SAP BW for detailed analysis. using a problem. ► Will it make life easier for our end-users ? Yes. since support tickets can easily be raised from SAP ERP and other productive systems with only 3-4 mouse-clicks and all relevant technical environment-information will automatically be copied into the incident. answers etc. the SAP ERP Component “FI-GL”. statistics and service level agreement compliance tracking and of course it is fully integrated with Change Request and Implementation Management. automated notifications on progress.ne-pm.g. raising change request.g. fairly automated search. making this a great tool for supporting SAP or non-SAP operations. with fields. where tasks can be assigned to individuals or teams. So there is not only the full integration with all your productive SAP systems. BMC Remedy is utilised for other. 05/05/2011 © 2008-2011 NE-PM .com • projects@ne-pm. very much so and for a number of reasons – the service desk is also standard SAP product. Abu Dhabi • Dubai • London • Vilnius • Hamburg • Hong Kong • USA www. ensuring the end-user finds all ticket at one place. Most corporations use the Service Desk for Incident. non-SAP tickets. But also all typically required functions like notifications. the Service Desk of Solution Manager is a very powerful tool and offers a wide range of functions. download and implementation of notes. the support team determination can immediately automatically determine the correct support team for e. automated and fully in the background. status etc. for endusers. There also are functions like attached inline HTML-Forms. the Solution Manager tickets can easily be replicated and/or synchronized with into Remedy or other products.0.g. ► And will it make life easier for our support-teams and management ? Yes. a problem.. but also non-SAP systems can easily be connected and it can even be used to manage services and incidents for non-IT topics. enabling the support team to continue using standard SAP products and reducing significantly training effort. full automated integration with SAP OSS notes service. a task-management. Problem and Service Request management. questions.and solution Database. That way.and solution database etc. are available.SAP Solution Manager : FAQ Service Desk questions ► Does the Service Desk offer the typically required broad functionality ? Yes. If e.
in can be done including initial workshop. it is easy to handle and can be extended with any functionality desired. Some functions we implemented for customers include e. going live with changes at periodical cycles.SAP Solution Manager : FAQ Change Management questions ► How does Change Management benefit me ? Change Management enables a full end-to-end tracking of any change made to the SAP productive systems. or whenever required. implementation.g. For an experienced consultant. and users. can technically easily be done in less than 2 minutes. It also helps significantly to allocate automatically tasks like e. from end-user request/incident to technical objects of transports. 05/05/2011 © 2008-2011 NE-PM . including change request approvals. Change Request Management ChaRM enables also the utilisation of Maintenance cycles. technical change implementation. ► Does it cause much additional work ? We have demonstrated to many companies. Considering the same GUI is used like in the Service Desk. Abu Dhabi • Dubai • London • Vilnius • Hamburg • Hong Kong • USA www. testing and any other activity related to an specific change.com V 1. Business Requirement and ABAP-Documentation are attached .com • firstname.lastname@example.org. a full change cycle from change request to go live with transports in production. including tests and all approvals. we have never had any problems implementing any requirements from customers. automated check if e. training and hand-over typically within a week or two. with a full track and trace of date. “QA Testing” or “Release for Production”. testing. ► Is it flexible enough for our organisation ? Yes. assuming any documentation has been planned to do at all. which can go live immediately.g. but assuming the change management process is clearly defined. that the usage of Change Management does not cause s single additional keystroke.g. time. but also enables the use of urgend corrections. ► How long does it take to implement ? Like always it depends on specific requirements and system landscape.0. “Approve Change Request”.
transaction failures. Mail or Incidents are possible. So it helps you to monitor any aspect. of your business operations. Employee in country “AE” does have pay grade below 222. unexpected or unwanted situation like unprocessed IDOC’s. on SMS. data consistency monitor relies on the framework of business process monitoring and checks and notifies on pre-defined data inconsistencies.g. Abu Dhabi • Dubai • London • Vilnius • Hamburg • Hong Kong • USA www. but also based on business operation status like too many unapproved open purchase requisitions. technical or operations. printer queue getting to long.0. Sales Orders total in a week are below a threshold. current KPI’s and KPI trends.SAP Solution Manager : FAQ Monitoring questions ► What can monitoring do for us ? The monitoring in Solution Manager consists of a set of very different functionality. 05/05/2011 © 2008-2011 NE-PM . not all material used in production orders have production data maintained. like response times. accounts payable total is above a certain threshold or there are too many open unprocessed maintenance notification or too old maintenance notifications. So all aspects of data. be that material data for “Sales” material for sales organisation AAA have not been maintained. and the more. customer name is not synchronized between SAP ERP and SAP CRM. too many outgoing deliveries for warehouse. which typically is utilized by very different users : • System.g. ► What can data consistency monitoring do ? With SAP landscape’s become increasingly complex. Server and Database Monitoring: Typically for SAP Basis. or even if e.ne-pm. ensuring that no problems goes by unnoticed and can be addressed immediately. setup.com V 1. maintenance and synchronization can be check in the consistency monitoring and notifications and alerts. but also we included any non-SAP infrastructure in this monitoring in projects • Service Level Monitoring and EarlyWatch Reports: Will typically be consumed by Application Management due to the information on overall system health status. etc. transports. system dumps.com • projects@ne-pm. • Business Process and Interface Monitoring including Data Consistency Monitoring: Business Process owners and business end-users ► How does Business Process Monitoring help ? The Business Process monitoring can monitor and pro-activly alert on any unusual. This could e. dumps.
user-exists. with a bit of BADI coding). are all in place. If you have a solution on the third-party side. So in a typical world. Abu Dhabi • Dubai • London • Vilnius • Hamburg • Hong Kong • USA www.and Solution Database are not service transactions and can therefore not automatically be synchronized (However. BADI’s etc. it is expected that Problems and Solutions become service transactions and therefore can easily be synchronized using the standard SOA interface as well with third-party products. this might be a straight plug-in. ► How about Problem.)...and Solution Database records ? With Solution Manager 7. ► Is it a high effort in Solution Manager ? The effort depends of course on complexity.0.SAP Solution Manager : FAQ Remedy/Third party integration questions ► What can be integrated ? The SOA Interface in Solution Manager is enabled to synchronize / replicate any Service Desk transaction incoming or outgoing with any thrid-party. But we have not come across such a complete solution. specifically all business partners data.ne-pm.1. Make sure all Service Desk. With Solution Manager 7. which has an pre-defined field-mapping and maybe even value-mapping.com • projects@ne-pm. there will be a field-mapping and value-mapping required and both can easily be setup on Solution Manager side or it can be done on Remedy side. Change Requests (“SDCR”) and Change Implementations (“SDHF”. this includes Service Desk Transactions like Incidents (“SLFN”). 05/05/2011 © 2008-2011 NE-PM . Custom transaction types can easily be synchronized as well. also incoming transactions from third-party system will have transaction types as defined in “Default new transaction type”. . but in general it can be done within few days. SOA compliant solution. the Problem.com V 1. Without such.
Implementation Projects at ADGAS. 2008: Implementation Projects at Carlsberg Implementing Implementation Projects. Implementing Change Management. Change Management. Service Desk. Service Desk and design business scenarios and processes. Service Desk. Dashboards. System Monitoring Test 2009: Solution Manager projects at RMG Implementing Implementation Projects. 05/05/2011 © 2008-2011 NE-PM .com V 1. update documentation and implement Implementation Projects 2008: Solution Manager projects at Al-Futtaim Implementing Implementation Projects.> 50 Projects 2005: Implementation Projects at GE SeaCo Our first implementation and utilization of Solution Manager at GE SeaCo. 2007: Change Management at ADGAS Implementing Change Management. System Monitoring. Change Management. focused on Implementation Projects.SAP Solution Manager 6 Years .0. Management. Service Desk and System Monitoring. 2008: Implementation Projects at Siemens Implementing Implementation Projects and delivering training to Siemens consultants 2008: Solution Manager projects at Borouge Perform reverse business engineering. 2007: Deliver trainings on behalf of SAP AG Delivering a number of SAP Solution Manager training courses for SAP Project Managers and SAP’s external customers.com • projects@ne-pm. Change Management. System Monitoring and Dashboards 2009-2010: Solution Manager projects at emal Implementing Implementation Projects. Test Management. basic monitoring and 2007: Solution Manager at Samsonite Implementation Projects. Remedy integration Abu Dhabi • Dubai • London • Vilnius • Hamburg • Hong Kong • USA www.ne-pm.
com • projects@ne-pm. that our customers always will receive the services at the investment they plan within a schedule agreed. Besides SAP Solution Manager. SAP cProjects and RPM and BusinessObjects implementations.ne-pm.SAP Solution Manager Our background About us We are delivering SAP consulting services since 1989 and have a wide range of experience across our European.0. USA. Middle East and Asian customers. The vast majority of our projects are fixed-price based – guaranteeing that way.com V 1. 05/05/2011 © 2008-2011 NE-PM . Abu Dhabi • Dubai • London • Vilnius • Hamburg • Hong Kong • USA www. we are focused on SAP GRC.
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