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Contents

Contents
1 About This Guide ......................................................................................................................1-1
1.1 Purpose..........................................................................................................................................................1-2 1.2 Intended Users...............................................................................................................................................1-2 1.3 Organization..................................................................................................................................................1-2 1.4 Reference ......................................................................................................................................................1-3

2 Introduction to M2000 ...............................................................................................................2-1


2.1 Introduction to the M2000 System................................................................................................................2-2 2.2 Logging in to the M2000 Client ....................................................................................................................2-2 2.3 Setting Properties of the M2000 Client .........................................................................................................2-3 2.3.1 Setting Properties of the System ..........................................................................................................2-3 2.3.2 Customizing Toolbar............................................................................................................................2-5

3 NE Connection............................................................................................................................3-1
3.1 Connecting NEs to the M2000 ......................................................................................................................3-2 3.2 Monitoring Connection Status of NEs ..........................................................................................................3-2 3.2.1 Introduction to Connection Status of NEs............................................................................................3-2 3.2.2 Monitoring NE Status in the Topology View .......................................................................................3-3 3.2.3 Monitoring NE Status through the System Monitor Browser ..............................................................3-3

4 Topology Management .............................................................................................................4-1


4.1 Terminologies Related to Topology Management.........................................................................................4-2 4.1.1 Topology View .....................................................................................................................................4-2 4.1.2 Network Elements................................................................................................................................4-2 4.1.3 Subnets.................................................................................................................................................4-3 4.1.4 Group NEs ...........................................................................................................................................4-3 4.1.5 Links ....................................................................................................................................................4-3 4.1.6 Topology Objects .................................................................................................................................4-4 4.1.7 Templates for Creating Physical NEs in Batches .................................................................................4-5 4.2 Creating NEs .................................................................................................................................................4-6 4.2.1 Creating Physical NEs .........................................................................................................................4-6 4.2.2 Creating Virtual NEs............................................................................................................................4-8 4.2.3 Creating NE Batch Script Files in CSV Format...................................................................................4-9 4.2.4 Creating NE Batch Script Files in INI Format...................................................................................4-10

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4.2.5 Creating Physical NEs in Batches......................................................................................................4-10 4.3 Deleting NEs ...............................................................................................................................................4-12 4.3.1 Deleting Physical NEs .......................................................................................................................4-12 4.3.2 Deleting Virtual NEs..........................................................................................................................4-12 4.3.3 Deleting Group NEs...........................................................................................................................4-13 4.4 Creating Subnets .........................................................................................................................................4-14 4.5 Deleting Subnets .........................................................................................................................................4-15 4.6 Creating Links.............................................................................................................................................4-16 4.6.1 Creating Physical Links .....................................................................................................................4-16 4.6.2 Creating Virtual Links........................................................................................................................4-17 4.7 Moving NEs ................................................................................................................................................4-17 4.7.1 Moving NEs to a Group NE...............................................................................................................4-17 4.7.2 Moving NEs to another Subnet ..........................................................................................................4-19 4.7.3 Moving NEs on the Same Subnet ......................................................................................................4-20 4.8 Filtering NEs in the Topology View............................................................................................................4-21 4.9 Customizing Topology Tips ........................................................................................................................4-21 4.10 Switching Background Maps ....................................................................................................................4-22

5 Alarm Management ...................................................................................................................5-1


5.1 Introduction to Alarms ..................................................................................................................................5-3 5.1.1 Alarm Categories .................................................................................................................................5-3 5.1.2 Alarm Severity Levels..........................................................................................................................5-3 5.1.3 Alarm Types .........................................................................................................................................5-3 5.2 Alarm Statuses...............................................................................................................................................5-4 5.2.1 Acknowledged Alarms .........................................................................................................................5-4 5.2.2 Cleared Alarms.....................................................................................................................................5-4 5.2.3 Relationship Between Alarm Categories and Alarm Statuses ..............................................................5-4 5.3 Alarm Processing Procedures........................................................................................................................5-5 5.3.1 Overview..............................................................................................................................................5-5 5.3.2 Reporting Alarms .................................................................................................................................5-6 5.3.3 Saving Alarms......................................................................................................................................5-6 5.3.4 Displaying Alarms ...............................................................................................................................5-7 5.3.5 Changing Alarm Status ........................................................................................................................5-7 5.4 Querying and Browsing Alarms ....................................................................................................................5-7 5.4.1 Querying Current Fault Alarms............................................................................................................5-7 5.4.2 Querying Event Alarms........................................................................................................................5-8 5.4.3 Querying History Fault Alarms............................................................................................................5-9 5.4.4 Querying Shielded Alarms ...................................................................................................................5-9 5.4.5 Browsing Real-Time Fault Alarms ....................................................................................................5-10 5.4.6 Browsing Real-Time Event Alarms ................................................................................................... 5-11 5.4.7 Querying Alarm Explanation .............................................................................................................5-12 5.4.8 Querying Correlated Alarms ..............................................................................................................5-13

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5.4.9 Setting the Alarm Displaying Columns..............................................................................................5-14 5.5 Collecting Alarm Statistics..........................................................................................................................5-15 5.5.1 Collecting Instant Statistics................................................................................................................5-15 5.5.2 Collecting Real-Time Statistics..........................................................................................................5-17 5.6 Acknowledging and Unacknowledging Alarms ..........................................................................................5-18 5.6.1 Acknowledging Alarms Manually......................................................................................................5-18 5.6.2 Acknowledging Alarms Automatically ..............................................................................................5-18 5.6.3 Unacknowledging Alarms..................................................................................................................5-20 5.7 Creating User Defined Alarms ....................................................................................................................5-20 5.8 Displacing Alarms to a File.........................................................................................................................5-21 5.8.1 Displacing Event Alarms ...................................................................................................................5-21 5.8.2 Displacing History Fault Alarms........................................................................................................5-23 5.9 Synchronizing Alarms .................................................................................................................................5-24 5.9.1 Synchronizing Alarms Manually........................................................................................................5-24 5.9.2 Synchronizing Alarms Automatically ................................................................................................5-25 5.10 Redefining the Alarm Severity Level ........................................................................................................5-25 5.11 Setting Alarm Correlation Rules ...............................................................................................................5-27 5.11.1 Overview..........................................................................................................................................5-27 5.11.2 Setting Alarm Correlation Rules for Intermittent Fault Alarms .......................................................5-27 5.11.3 Setting Alarm Correlation Rules for Repeated Event Alarms ..........................................................5-29 5.12 Managing the Alarm Knowledge Library..................................................................................................5-30 5.12.1 Overview..........................................................................................................................................5-30 5.12.2 Modifying Alarm Knowledge Directly ............................................................................................5-30 5.12.3 Modifying Alarm Knowledge Through a File..................................................................................5-31 5.13 Operating the Alarm Board .......................................................................................................................5-32 5.13.1 Overview..........................................................................................................................................5-32 5.13.2 Setting the Display of the Alarm Board ...........................................................................................5-32 5.13.3 Setting the Alarm Sound ..................................................................................................................5-33 5.13.4 Starting or Stopping the Alarm Sound .............................................................................................5-34 5.13.5 Setting the Alarm Color ...................................................................................................................5-35 5.13.6 Starting or Stopping the Alarm Flash ...............................................................................................5-36 5.14 Operating the Alarm Box ..........................................................................................................................5-36 5.14.1 Overview..........................................................................................................................................5-36 5.14.2 Setting the Alarm Box Filter ............................................................................................................5-36 5.14.3 Stopping Alarm Sounds of the Alarm Box.......................................................................................5-38 5.14.4 Stopping the Alarm Box...................................................................................................................5-39 5.14.5 Resetting the Alarm Box ..................................................................................................................5-39 5.15 Setting the Alarm Notification by SMS.....................................................................................................5-40 5.16 Setting the Alarm Notification by PhoneNo. or PagerNo..........................................................................5-41 5.17 Setting the Alarm Notification by Email ...................................................................................................5-42

6 Performance Management .......................................................................................................6-1

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6.1 Terminologies Related to Performance Management....................................................................................6-3 6.1.1 Meausrement Counter ..........................................................................................................................6-3 6.1.2 Function Set and Function Subset........................................................................................................6-3 6.1.3 Measurement Object ............................................................................................................................6-4 6.1.4 Measurement Period ............................................................................................................................6-5 6.2 Performance Measurement Process...............................................................................................................6-5 6.2.1 Overview..............................................................................................................................................6-5 6.2.2 Reporting Performance Data................................................................................................................6-6 6.2.3 Saving Performance Data into the Database ........................................................................................6-7 6.2.4 Viewing of Performance Data..............................................................................................................6-7 6.3 Querying Performance Measurement Results ...............................................................................................6-7 6.3.1 Overview Performance Counters .........................................................................................................6-7 6.3.2 Querying Results of Periodic Performance Measurements..................................................................6-7 6.3.3 Querying Results of Real-Time Performance Measurements ............................................................ 6-11 6.3.4 Setting Query Condition Templates ...................................................................................................6-13 6.3.5 Applying Query Condition Templates................................................................................................6-14 6.4 Saving Performance Measurement Results to a File ...................................................................................6-15 6.5 Saving Performance Measurement Results to a File Automatically............................................................6-16 6.6 Browsing Files Storing Performance Measurement Results .......................................................................6-17 6.7 Synchronizing Performance Data................................................................................................................6-17 6.7.1 Synchronizing Performance Data Manually ......................................................................................6-17 6.7.2 Synchronizing Performance Data Automatically ...............................................................................6-19 6.8 Managing Performance Measurement.........................................................................................................6-19 6.8.1 Subscribing to Performance Measurement Results............................................................................6-19 6.8.2 Checking Reliability of Performance Measurement Results..............................................................6-21 6.8.3 Collecting the Missing Performance Measurement Results...............................................................6-23 6.8.4 Suspending the Collection of Performance Measurement Results.....................................................6-24 6.9 Setting Extended Performance Counters.....................................................................................................6-25 6.9.1 Starting the Measurement of Extended Performance Counters..........................................................6-25 6.9.2 Stopping the Measurement of Extended Performance Counters........................................................6-26 6.10 Setting Measurement Objects....................................................................................................................6-27 6.10.1 Adding Measurement Objects ..........................................................................................................6-27 6.10.2 Deleting Measurement Objects ........................................................................................................6-29 6.11 Setting Thresholds for Collecting Performance Measurement Results .....................................................6-30 6.12 Managing User Defined Counters.............................................................................................................6-31 6.12.1 Creating User Defined Counters ......................................................................................................6-31 6.12.2 Modifying User Defined Coudnters.................................................................................................6-33 6.13 Managing Performance Monitoring ..........................................................................................................6-33 6.13.1 Overview..........................................................................................................................................6-33 6.13.2 Creating Performance Monitoring Tasks .........................................................................................6-33 6.13.3 Starting Performance Monitoring.....................................................................................................6-36 6.13.4 Filtering Monitoring Results ............................................................................................................6-37

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6.13.5 Setting Monitoring Thresholds ........................................................................................................6-38 6.13.6 Exporting Data from the Current Monitoring Table.........................................................................6-39 6.13.7 Viewing the Current Monitoring Chart ............................................................................................6-40 6.13.8 Viewing the Trend Chart ..................................................................................................................6-42 6.13.9 Setting Attributes for the Monitoring Chart .....................................................................................6-43 6.13.10 Exporting Monitoring Results........................................................................................................6-44 6.14 Managing Thresholds for Real-Time Counters .........................................................................................6-45 6.14.1 Overview..........................................................................................................................................6-45 6.14.2 Adding Monitoring Thresholds ........................................................................................................6-46 6.14.3 Modifying Monitoring Thresholds...................................................................................................6-47 6.14.4 Deleting Monitoring Thresholds ......................................................................................................6-48

7 Configuration Management.....................................................................................................7-1
7.1 Querying NE Configuration ..........................................................................................................................7-2 7.1.1 Configuration Types.............................................................................................................................7-2 7.1.2 Querying NE Configuration.................................................................................................................7-2 7.1.3 Querying the Basic NE Configuration .................................................................................................7-3 7.2 Synchronizing NE Configuration..................................................................................................................7-4 7.2.1 Synchronizing NE Configuration Manually ........................................................................................7-4 7.2.2 Synchronizing NE Configuration Automatically .................................................................................7-5 7.2.3 Synchronizing NE Configuration Periodically ....................................................................................7-6 7.3 Exporting NE Configuration .........................................................................................................................7-6 7.3.1 Exporting NE Configuration Manually................................................................................................7-6 7.3.2 Exporting NE Confiugration Periodically............................................................................................7-7 7.4 Saving NE Configuration to a File ................................................................................................................7-8 7.5 Setting NE Type Privilege Rules...................................................................................................................7-9 7.6 Applying NE Type Privilege Rules .............................................................................................................7-10 7.7 Managing NE Users .................................................................................................................................... 7-11 7.7.1 Overview of NE Users ....................................................................................................................... 7-11 7.7.2 Principles for NE User Authorization ................................................................................................ 7-11 7.7.3 Creating NE Users ............................................................................................................................. 7-11 7.7.4 Modifying Privileges for NE Users....................................................................................................7-12 7.7.5 Deleting NE User Accounts ...............................................................................................................7-14 7.8 Monitoring Operations of M2000 Users and NE Users ..............................................................................7-15 7.8.1 Overview of User Logs and NE Logs ................................................................................................7-15 7.8.2 Synchronizing NE Logs .....................................................................................................................7-15 7.8.3 Querying NE Logs .............................................................................................................................7-17 7.8.4 Monitoring NE User Login on LMTs ................................................................................................7-18 7.8.5 Monitoring Operations and Sessions of NE Users.............................................................................7-19 7.9 Management of Enhanced Maintenance for NEs ........................................................................................7-19 7.9.1 Overview............................................................................................................................................7-19 7.9.2 Upgrading Enhanced Maintenance for NEs.......................................................................................7-20

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7.9.3 Equipment Management ....................................................................................................................7-21 7.9.4 Monitoring Management....................................................................................................................7-22 7.9.5 Tracing Management .........................................................................................................................7-24 7.10 Executing NE MML Commands...............................................................................................................7-25 7.10.1 Overview of MML Commands ........................................................................................................7-25 7.10.2 Viewing the MML Command Window............................................................................................7-25 7.10.3 Executing One MML Command......................................................................................................7-26 7.10.4 Setting the MML Command Script..................................................................................................7-27 7.10.5 Executing Multiple MML Commands .............................................................................................7-29 7.10.6 Executing MML Commands Periodically........................................................................................7-30 7.10.7 Saving MML Command Results......................................................................................................7-30

8 NE Software and License Management.................................................................................8-1


8.1 Checking the NE Software ............................................................................................................................8-2 8.1.1 Checking NE Software Packages on the M2000 .................................................................................8-2 8.1.2 Checking the Running NE Software ....................................................................................................8-3 8.2 Setting the File Server ...................................................................................................................................8-4 8.2.1 Purpose of and Principles for Setting the File Server ..........................................................................8-4 8.2.2 Setting the NE File Server ...................................................................................................................8-4 8.3 Upgrading the NE Software ..........................................................................................................................8-5 8.3.1 Procedure for Upgrading the NE Software ..........................................................................................8-5 8.3.2 Copying the NE Software to the M2000 Client ...................................................................................8-6 8.3.3 Uploading the NE Software from the M2000 Client to the M2000 Server..........................................8-7 8.3.4 Downloading the NE Software to a Board of an NE ...........................................................................8-8 8.3.5 Operating the NE Software ................................................................................................................8-10 8.3.6 Downloading NE Software Patches to a Board of an NE .................................................................. 8-11 8.3.7 Operating Patches ..............................................................................................................................8-12 8.3.8 Monitoring the Software Upgrade Progress.......................................................................................8-13 8.3.9 Falling Back the Software Version.....................................................................................................8-14 8.4 Upgrading the NodeB Software and Patches ..............................................................................................8-14 8.4.1 NodeB Upgrade Policies....................................................................................................................8-14 8.4.2 Upgrading One NodeB.......................................................................................................................8-15 8.4.3 Upgrading Multiple NodeBs ..............................................................................................................8-17 8.5 Managing the Software License ..................................................................................................................8-17 8.5.1 Overview............................................................................................................................................8-17 8.5.2 Checking the License Allocated to NodeBs.......................................................................................8-18 8.5.3 Modifying the License Allocated to NodeBs .....................................................................................8-19 8.5.4 Allocating the RAN License ..............................................................................................................8-20 8.5.5 Synchronizing the License Allocated to NodeBs ...............................................................................8-20 8.5.6 Deleting the RAN License .................................................................................................................8-21 8.5.7 Uploading the License from the Client to the Folder on the Server...................................................8-22

9 Backup Managemnet.................................................................................................................9-1

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9.1 Overview of the NE Data ..............................................................................................................................9-2 9.2 Backing Up NE Data.....................................................................................................................................9-4 9.2.1 Backup Modes .....................................................................................................................................9-4 9.2.2 Backing Up NE Data Periodically .......................................................................................................9-4 9.2.3 Backing Up NE Data Manually ...........................................................................................................9-5 9.3 Browsing the NE Backup Progress ...............................................................................................................9-6 9.4 Checking NE Backup Files ...........................................................................................................................9-7 9.5 Restoring the NE Data...................................................................................................................................9-7

10 Troubleshooting .....................................................................................................................10-1
10.1 Client Login Failures.................................................................................................................................10-2 10.1.1 Prompt "Login failed. Confirm that your user name and password are case sensitive and correct." ....................................................................................................................................................................10-2 10.1.2 Prompt "Invalid user account." ........................................................................................................10-2 10.1.3 Prompt "Invalid login duration."......................................................................................................10-2 10.1.4 Prompt Message "Invalid password." ..............................................................................................10-3 10.1.5 Prompt Message "The password has expired. Please change your password! " ..............................10-3 10.1.6 Prompt Message "Maintenance Mode."...........................................................................................10-3 10.1.7 Prompt Message "The User Has Reached the Maximum Login Attempts. The User Account Has Been Locked, and It Can Be Unlocked in 1 Minute.".................................................................................10-4 10.1.8 Prompt Message "The Server Doesnt Exist or Service Is Not Running.".......................................10-4 10.1.9 Prompt Message "Exceed Maximum Sessions." ing........................................................................10-5 10.1.10 Prompt Message "Loading Module Failed, System Will Exit." .....................................................10-5 10.1.11 Prompt Message "Failed to Log in to the Server after the Auto Client Upgrade or Running Exception"...................................................................................................................................................10-5 10.2 Client Running Faults................................................................................................................................10-6 10.2.1 Abortion of the M2000 Client..........................................................................................................10-6 10.2.2 Failure to Run the M2000 Client .....................................................................................................10-6 10.2.3 Abnormal Display of M2000 Client Interface..................................................................................10-7 10.2.4 The Bulb on the GUI Is On and Off Intermittently ..........................................................................10-7 10.3 Topology Management Faults ...................................................................................................................10-8 10.3.1 Failure to Refresh the Topology View..............................................................................................10-8 10.3.2 Failure to Discover NodeBs Automatically .....................................................................................10-9 10.3.3 Conflicted Names for the Created Topology Objects.......................................................................10-9 10.4 Alarm Management Faults ........................................................................................................................10-9 10.4.1 Time Delay of Alarm Message Real-Time Printing .........................................................................10-9 10.4.2 Failure to Receive Alarm Emails in Real-Time .............................................................................10-10 10.4.3 Failure to Receive Alarm SMSs in Real-Time ...............................................................................10-10 10.4.4 Unknown NE Names During the Alarm Query .............................................................................10-10

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Figures
Figure 2-1 M2000 client interface (Physical Topology window) ......................................................................2-3 Figure 2-2 Output Window tab in the System Setting dialog box ..................................................................2-4 Figure 2-3 Terminal tab in the System Setting dialog box ...............................................................................2-5 Figure 2-4 Customize Toolbar dialog box ........................................................................................................2-6 Figure 3-1 Monitoring the NE statuses through the system monitor browser ....................................................3-4 Figure 4-1 An example of CSV templates..........................................................................................................4-5 Figure 4-2 Create NE dialog box ......................................................................................................................4-7 Figure 4-3 Progress of creating physical NEs ....................................................................................................4-8 Figure 4-4 Creating physical NEs in batches ................................................................................................... 4-11 Figure 4-5 Creating physical subnets ...............................................................................................................4-15 Figure 4-6 NE Property dialog box.................................................................................................................4-18 Figure 4-7 Modify Physical Subnet dialog box..............................................................................................4-20 Figure 5-1 Process by which a fault alarm changes to a history fault alarm ......................................................5-5 Figure 5-2 Procedure for processing M2000 alarms ..........................................................................................5-6 Figure 5-3 Querying current fault alarms ...........................................................................................................5-8 Figure 5-4 Browsing alarms ............................................................................................................................. 5-11 Figure 5-5 Alarm details...................................................................................................................................5-13 Figure 5-6 Selecting the columns to be displayed in the alarm list ..................................................................5-15 Figure 5-7 Alarm statistics table.......................................................................................................................5-16 Figure 5-8 Alarm statistics pie chart.................................................................................................................5-17 Figure 5-9 Setting conditions for auto acknowledgement ................................................................................5-19 Figure 5-10 Auto displacement ........................................................................................................................5-22 Figure 5-11 Manual displacement ....................................................................................................................5-23 Figure 5-12 Redefining the alarm severity (level)............................................................................................5-26 Figure 5-13 Setting correlation for intermittent fault alarms............................................................................5-28 Figure 5-14 Modifying the alarm knowledge...................................................................................................5-31

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Figures

Figure 5-15 Setting the alarm sounds ...............................................................................................................5-34 Figure 5-16 Setting the alarm board .................................................................................................................5-35 Figure 5-17 Setting the alarm box filter ...........................................................................................................5-38 Figure 5-18 Setting the remote alarm notification by SMS..............................................................................5-40 Figure 6-1 Levels of measurement counters.......................................................................................................6-4 Figure 6-2 Process of performance measurement of the M2000 system............................................................6-6 Figure 6-3 Selecting the measurement unit and objects .....................................................................................6-9 Figure 6-4 Selecting measurement counters.....................................................................................................6-10 Figure 6-5 Selecting the query period and time................................................................................................ 6-11 Figure 6-6 Entering a name for the query condition template ..........................................................................6-14 Figure 6-7 Synchronizing performance measurement results manually...........................................................6-18 Figure 6-8 Subscribing measurement results....................................................................................................6-20 Figure 6-9 Subscribing results for real-time measurements .............................................................................6-21 Figure 6-10 Please select time segment dialog box ........................................................................................6-22 Figure 6-11 Setting extended counters .............................................................................................................6-26 Figure 6-12 Selecting measurement objects .....................................................................................................6-28 Figure 6-13 Adding an alarm threshold for collecting performance measurement results ...............................6-31 Figure 6-14 Creating user defined counters .....................................................................................................6-32 Figure 6-15 Setting monitor parameters...........................................................................................................6-35 Figure 6-16 Starting performance monitoring ..................................................................................................6-36 Figure 6-17 Setting conditions for filtering monitoring results ........................................................................6-38 Figure 6-18 Setting a threshold ........................................................................................................................6-39 Figure 6-19 Setting parameters for the monitoring chart .................................................................................6-41 Figure 6-20 Setting parameters for the trend chart...........................................................................................6-43 Figure 6-21 Setting attributes for the monitoring chart ....................................................................................6-44 Figure 6-22 Adding monitoring thresholds ......................................................................................................6-47 Figure 7-1 Querying NE configuration through the MIT browser .....................................................................7-3 Figure 7-2 NE Report dialog box......................................................................................................................7-4 Figure 7-3 Synchronization progress..................................................................................................................7-5 Figure 7-4 Operation Result dialog box ...........................................................................................................7-9 Figure 7-5 Selectting an NE and command groups for the created NE user account.......................................7-12 Figure 7-6 Selecting an NE user.......................................................................................................................7-13 Figure 7-7 Selecting command groups.............................................................................................................7-14

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Figure 7-8 Software Browser dialog box .........................................................................................................7-16 Figure 7-9 Synchronizing NE logs automatically ............................................................................................7-17 Figure 7-10 Querying NE logs .........................................................................................................................7-18 Figure 7-11 enhanced NE maintenance ............................................................................................................7-21 Figure 7-12 Device panel .................................................................................................................................7-22 Figure 7-13 Monitor Panel ...............................................................................................................................7-23 Figure 7-14 Trace panel....................................................................................................................................7-25 Figure 7-15 MML Command window............................................................................................................7-26 Figure 7-16 Selecting the script mode..............................................................................................................7-28 Figure 7-17 Create Task dialog box................................................................................................................7-29 Figure 8-1 Checking the NE version ..................................................................................................................8-3 Figure 8-2 Setting the file server ........................................................................................................................8-5 Figure 8-3 Procedure for upgrading the NE software ........................................................................................8-6 Figure 8-4 Selecting the file location and type...................................................................................................8-9 Figure 8-5 Selecting download software parameters........................................................................................8-10 Figure 8-6 Step 1 of 2 for upgrading one NodeB .............................................................................................8-16 Figure 8-7 Step 2 of 2 for upgrading one NodeB .............................................................................................8-16 Figure 8-8 Browsing the license of the current NodeB ....................................................................................8-18 Figure 9-1 Creating a periodic NE backup task..................................................................................................9-5 Figure 10-1 The connection fails between the client and the server.................................................................10-7

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Tables

Tables
Table 3-1 Icons indicating NE connection status................................................................................................3-2 Table 4-1 Descriptions of two link types ............................................................................................................4-4 Table 6-1 Exporting the monitoring data ..........................................................................................................6-44 Table 8-1 File servers available for the NEs.......................................................................................................8-4 Table 9-1 NE backup data...................................................................................................................................9-2

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1 About This Guide

1
About This Chapter
Title 1.1 Purpose 1.2 Intended Users 1.3 Organization 1.4 Reference Description

About This Guide

The following table lists the contents of this chapter.

Introduces the purpose of this guide. Introduces the intended users of this guide. Introduces the organization of this guide. Introduces the reference of this guide.

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1.1 Purpose
This guide describes how to operate and maintain the network equipment. It includes the following content:
! ! ! ! !

Monitoring network performance Monitoring network alarms Managing network configuration information Upgrading the network element (NE) software Backing up the NE data

1.2 Intended Users


The guide is intended for the following users:
! !

Network engineers Shift operators

1.3 Organization
This guide consists of the following chapters:
! ! ! ! ! ! ! ! ! !

1 "About This Guide" introduces the purpose, intended users, and organization of this guide. 2 "Introduction to M2000" describes the procedures for logging in to the M2000 client and setting the client. 3 "NE Connection" describes the types of NEs the M2000 system manages, relevant operation tasks, and the procedures for connecting types of network equipment. 4 "Topology Management" introduces topology management and describes the relevant operation tasks and procedures. 5 "Alarm Management" introduces alarm management and describes relevant operation tasks and procedures. 6 "Performance Management" introduces performance management and describes relevant operation tasks and procedures. 7 "Configuration Management" describes the procedures for configuring and querying NE service data. 8 "NE Software and License Management" describes the operation tasks and procedures related to NE software and license management. 9 "Backup Managemnet" describes the operation tasks and procedures related to server data backup and NE data backup. 10 "Troubleshooting" describes the handling suggestions for common faults that may occur during operations on the client.

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1.4 Reference
When you read this guide, see M2000 Online Help for more information.

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2 Introduction to M2000

2
About This Chapter
Title 2.1 Introduction to the M2000 System 2.2 Logging in to the M2000 Client 2.3 Setting Properties of the M2000 Client

Introduction to M2000

The following table lists the contents of this chapter. Description Introduces the M2000 system. Describes how to log in to the M2000 client. Describes how to set the properties of the M2000 client.

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2.1 Introduction to the M2000 System


iManager M2000 Mobile Element Management System (M2000 for short) is the network management system (NMS) for Huawei mobile communications products. It works in the widely used Client/Server mode. The M2000 system contains a set of servers and multiple clients connected to the servers.
! !

The M2000 server runs on the Unix platform. The server processes and stores NE data. The M2000 clients run on the Windows platform. The clients provide friendly graphical interfaces for operations and maintenance on the NEs.

2.2 Logging in to the M2000 Client


Description
Start the M2000 Client, and log in to the M2000 server. After logging in to the M2000 client successfully, you can use the client to perform routine operation and maintenance for the network equipment.

Network Equipment Supporting This Task


NEs are not involved.

Prerequisites
Before logging in to the M2000 client, ensure that:
! ! ! ! !

The M2000 client software is installed. The corresponding M2000 server is working properly. The software versions of the M2000 client and the M2000 server match. The M2000 client communicates normally with the M2000 server. You have the required user name and password.

Procedure
To log in to the M2000 client, perform the following steps: Step 1 Choose Start > Programs > iManager M2000 Client > M2000 Client to start the M2000 client.

You can configure the path for the menu iManager M2000 Client > M2000 Client in Start > Programs when you install the client software. The default path is iManager M2000 Client.

Step 2 In the displayed User Login dialog box, enter the server IP address to log in to the M2000 client.

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If User Login does not list the information about the specified server, click Information dialog box is displayed.

. The Server

In this dialog box, set the server information, such as the server IP and sever port.

Step 3 Enter the user name and password. Click Login. After the connection is set up, the client obtains the required data from the server. After the data is loaded, the Physical Topology window is displayed, as shown in Figure 2-1. The Physical Topology window is the M2000 client interface. Figure 2-1 M2000 client interface (Physical Topology window)

----End

2.3 Setting Properties of the M2000 Client


2.3.1 Setting Properties of the System
Description
Set the following properties of the M2000 client.
! ! ! !

Mode for displaying messages Maximum output lines Auto displacement Auto locking period

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Network Equipment Supporting This Task


NEs are not involved.

Prerequisites
Before setting the properties of the system, ensure that you have logged in to the M2000 client.

Procedure
To set the properties of the M2000 client, perform the following steps: Step 1 Choose System > System Setting. The System Setting dialog box is displayed, as shown in Figure 2-2. Figure 2-2 Output Window tab in the System Setting dialog box

Step 2 In the Output Window tab, set parameters such as Maximum Output Lines. Step 3 Click the Terminal tab in the System Setting dialog box, as shown in Figure 2-3.

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Figure 2-3 Terminal tab in the System Setting dialog box

Step 4 Set the period for Automatically locked or turn off the option. Step 5 Click OK. ----End

2.3.2 Customizing Toolbar


Description
Create the self defined toolbar in the M2000 client.

Network Equipment Supporting This Task


NEs are not involved.

Prerequisites
Before customizing the toolbar, ensure that you have logged in to the M2000 client.

Procedure
To customize the toolbar, perform the following steps:

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Step 1 Choose Tools > Customize Toolbar. The Customize Toolbar dialog box is displayed, as shown in Figure 2-4. Figure 2-4 Customize Toolbar dialog box

Step 2 Select the tool groups and button on the toolbar. Step 3 Click OK. ----End

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About This Chapter
The following table lists the contents of this chapter. Title 3.1 Connecting NEs to the M2000 3.2 Monitoring Connection Status of NEs Description

NE Connection

Introduces how to connect the NEs to the M2000. Describes how to monitor the connection statuses of the NEs in the topology view or through the system monitor browser.

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3.1 Connecting NEs to the M2000


After the NEs are connected to the M2000, you can operate or maintain the NEs through the M2000 system.

Debug the NEs and ensure that they work well before you connect them to the M2000 system.

For details, see the M2000 Commissioning Guide.

3.2 Monitoring Connection Status of NEs


3.2.1 Introduction to Connection Status of NEs
In the topology view, the connection statuses of the NEs are shown by NE icon and NE status icon. The NE status icon is displayed at the top left of the NE icon. Multiple NE icons displayed at the same time indicate that the NE is in several connection statuses. When the NE and the M2000 are connected, the NE icon and NE status icon is displayed in the topology view. You can operate and maintain the NE through the M2000. When the NE is processing synchronization or disconnected with the M2000, the NE status icons are displayed at the top left corner of the NE icon, as shown in Table 3-1. Table 3-1 Icons indicating NE connection status Icon Meaning Synchronization processing Connection down Description The M2000 extracts the NE configuration from the NE. The data is synchronized when the NE is connected or reconnected to the M2000. The M2000 server is disconnected with the NE. The O&M (operation and maintenance) path between the NE and the M2000 does not work smoothly, or errors occur to some TCP or UDP ports. The NE is not matched. The O&M path between the NE and the M2000 works well. You cannot, however, operate or maintain the NE through the M2000 because the NE is not installed with the right version of the mediation package. Forbid Connect Unknown type FourStates The NE is prohibited from being connected to the M2000 server. The current system does not support the NE type. The NE state contains four or more states.

NE not match

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3.2.2 Monitoring NE Status in the Topology View


Description
Monitor the status of the NEs in the topology view.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before monitoring the status of an NE, ensure that you have logged in to the M2000 client.

Procedure
To monitor the status of an NE in the topology view, perform the following steps: Step 1 Click the Tree tab on the left of the topology view. Step 2 Select the subnet with the NE. Step 3 Select the NE. The NE status is shown in the topology view on the right of the topology view. Here are two examples,

shows that the NE HLR36 is in the Connected status.

shows that the NE MGW is in the Connection down status.


For the NEs in the Connection down status, contact the department concerned immediately.

----End

3.2.3 Monitoring NE Status through the System Monitor Browser


Description
View the connection status of NEs through the system monitor browser.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before monitoring NE status through the system monitor browser, ensure that you have logged in to the M2000 client.

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Procedure
To monitor NE status through the system monitor browser, perform the following steps: Step 1 Choose Tools > System Monitor > Monitor Browser. The System Monitor Browser dialog box is displayed. Step 2 Click the NE Monitor tab. The status of each NE is displayed, as shown in Figure 3-1. Figure 3-1 Monitoring the NE statuses through the system monitor browser

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4
About This Chapter
Title 4.1 Terminologies Related to Topology Management 4.2 Creating NEs 4.3 Deleting NEs 4.4 Creating Subnets 4.5 Deleting Subnets 4.6 Creating Links 4.7 Moving NEs 4.8 Filtering NEs in the Topology View 4.9 Customizing Topology Tips 4.10 Switching Background Maps

Topology Management

The following table lists the contents of this chapter. Description Introduces the glossary related to topology management. Describes how to create the NEs in the topology view and in batches. Describes how to delete the NEs and the group NEs in the topology view. Describes how to create the subnets in the topology view. Describes how to delete the subnets in the topology view. Describes how to create the links in the topology view. Describes how to move the NEs in the topology view. Describes how to filter the NEs in the topology view. Describes how to customize the topology tips. Describes how to switch the background maps of the topology views.

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4.1 Terminologies Related to Topology Management


4.1.1 Topology View
Meaning
The topology view is the mapping of the communication network (managed through the M2000 system) on the M2000. The topology view shows the equipment and the connection between the equipment in the form of view and tree. It also provides entry points for the operations related to the configuration, alarm, and performance management through the client. The M2000 topology view consists of two parts: tree and view.
! !

The navigation tree on the left shows all the involved topology objects, such as NEs, subnets, and the hierarchical architecture between these objects. The topology view on the right shows all the topology objects in the current network and the location-related relationship between these objects.

The system synchronizes the navigation tree and the topology view automatically.

Examples
The displayed window after you log in the M2000 client is a topology view.

4.1.2 Network Elements


Meaning
Topology management uses NEs to identify the communication equipment in the network.
!

Physical NE Physical NEs are the communication devices that can be managed by the M2000. Virtual NE The third-party communication equipment in the entire communication network. The M2000 cannot manage the equipment. Virtual NEs help complete the structure of the communication network.

In the topology view, the physical NE and virtual NE are distinguished by different icon colors. For example, the physical NE HLR is displayed as the virtual NE HLR is displayed as . in the topology view, while

The equipment type corresponds to the NE type. The NE types are identified by different icons. You can view the icons by clicking the Legend tab in the left of the window.

Examples
Some examples of NEs are as follows:

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4 Topology Management

Huawei BTS3812A sets up a physical connection with the M2000; thus it is a physical NE. The third-party equipment MOTOROLA HLR is a virtual NE. The M2000 itself is a special NE. The M2000 is displayed as OMC in the topology view.

4.1.3 Subnets
Meaning
To manage NEs more efficiently, the huge M2000 network can be divided into several smaller networks based on certain principles, such as by region. These smaller networks are called subnets in the topology.

Examples
An example of subnets is as follows: If the M2000 can manage all the NEs in the provinces A, B and C, these NEs can be divided into three subnets by region (herein province). The three subnets can also be divided into smaller subnets by city or county. In other words, a subnet can be nested in another subnet.

4.1.4 Group NEs


Meaning
Some NEs in the communication network form a certain hierarchical architecture. The Group NE is an NE that works as both an NE and a subnet.

Examples
Some examples of group NEs are as follows:
! !

An RNC is a group NE. It manages NodeB NEs. An MSC Server is a group NE. It manages MGW NEs.

4.1.5 Links
Meaning
The topology view uses links to identify the physical or logical connections between the communication equipment. There are two types of links, physical and virtual, as shown in Table 4-1.

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Table 4-1 Descriptions of two link types Link type Physical link Description It refers to the signaling connections between two physical NEs. M2000 supports six types of physical links: MTP3, MTP3B, DATALINK, M3UA, H248, and BICCSCTP. MTP3 MTP3B DATALINK M3UA H248 BICCSCTP Virtual link
! !

MTP3 and MTP3B can only be created manually.


! !

The NE at one side of the link must be a physical MGW. The NE at the other side of the link can be a physical MSC Server, or a virtual RNC or MSC Server.

These three types are created by the system automatically.


!

DATALINK links can be created between a physical CG and a physical GGSN80 or SGSN. H248 and M3UA links can only be created between a physical MGW and MSC Server. BICCSCTP links can only be created between a physical MSC Server.

Virtual link refers to the logical communication connections between two NEs. Virtual links can only be created manually. You can modify or delete virtual links.

Examples
Some examples of the links are as follows:
! !

The links between physical MGW and virtual MSC Server are physical links created by the manually. The links between virtual MSC Server and virtual HLR are virtual links created manually.

4.1.6 Topology Objects


Meaning
NEs, subnets, and group NEs are topology objects.

Examples
Some examples of topology objects are as follows:
! ! !

Huawei communication equipment BTS3812 that communicates with the M2000 is a topological object. The manually created virtual link is a topological object. The manually created subnet C is a topological object.

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4.1.7 Templates for Creating Physical NEs in Batches


Meaning
To create NEs in batches on the M2000 client, you must create a script file manually and perform the creation in bathes through executing the script. Templates for creating physical NEs in batches are the standard templates provided by the M2000 client. You only need to export the template, and then enter the information of the NEs to be created. Two formats of templates are available: INI and CSV. Templates for creating physical NEs in batches are the standard templates provided by the M2000 client. Two formats of templates are available: INI and CSV.

Templates in the CSV Format


The templates in the CSV format apply only to the NEs in WCDMA networks. Use the Microsoft Excel to edit the templates in the CSV format. All the NEs apply the same parameter group, as shown in Figure 4-1. Figure 4-1 An example of CSV templates

Templates in the INI Format


The templates in the INI format apply to create all types of NEs in batches except virtual NEs. Use the notepad to edit the templates in the INI format. Different from the CSV templates, the INI templates apply different parameter groups. To create multiple NEs of the same class, the corresponding parameter groups should be provided accordingly. The following examples show the parameter groups for some typical NEs. Example 1: RNC [RNC]
Name = Vendor = Physical Location = District = IP address = Description = Pos X = Pos Y = Position = Coordination =

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Example 2: BSC [BSC]


Name = Vendor = Physical Location = District = IP address = Description = Username = Password = Pos X = Pos Y = Position = Coordination =

For the parameters of the INI templates, see M2000 Online Help.

4.2 Creating NEs


4.2.1 Creating Physical NEs
Description
Create physical NEs in the topology view. After you create an NE successfully, the M2000 synchronizes the NE to obtain the NE configuration data.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before creating a physical NE, ensure that:
! ! !

You have logged in to the M2000 client. The mediation software for the NE to be created is installed. You have obtained the NE information, such as the NE name, IP address, NE version, and district information.

Procedure
To create a physical NE in the topology view, perform the following steps: Step 1 Right-click in the topology view, and select Create NE on the displayed menu. The Create NE dialog box is displayed, as shown in Figure 4-2.

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Figure 4-2 Create NE dialog box

Step 2 Select the physical NE category in the Select Category drop-down list. Step 3 Select the NE type in the Select NE Type drop-down list. Step 4 Click Next. Step 5 Select the district. Enter the information such as the NE name and IP address. Step 6 Click Finish. The prompt dialog box Create NE displays the progress of the NE creation. For example, the progress of creating the BSC NE is as shown in Figure 4-3.

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Figure 4-3 Progress of creating physical NEs

The icon for this NE is displayed in the topology view while the system displays the . The progress bar closes automatically after 100% is displayed. synchronization progress You can operate and maintain the NE through the M2000 client. ----End

4.2.2 Creating Virtual NEs


Description
Create virtual NEs in the physical topology. After you create a virtual NE successfully, the icon for this NE is displayed in the topology view.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before creating a virtual NE, ensure that:
! !

You have logged in to the M2000 client. You have obtained the information about the NE, such as the NE name, IP address, and district information.

Procedure
To create a virtual NE in the topology view, perform the following steps: Step 1 Right-click in the topology view, and select Create NE on the displayed menu. The Create NE dialog box is displayed, as shown in Figure 4-2.

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Step 2 Select Virtual NEs in the Select Category drop-down list. Step 3 Select an NE type in the Select NE Type drop-down list. Step 4 Click Next. Step 5 Select the district of the NE. Enter the information such as the NE name and IP address. Step 6 Click Finish. The prompt dialog box Create NE displays the progress of the NE creation. After the NE is successfully created, the icon is displayed in the topology view. ----End

4.2.3 Creating NE Batch Script Files in CSV Format


Description
Create an NE batch file in the CSV format. The NE batch file is used for creating NEs in batches.

Network Equipment Supporting This Task


Physical NEs in WCDMA networks.

Prerequisites
Before creating an NE batch file in the CSV format, ensure that:
! !

You have obtained the information about the NE Type, IP address, NE version and district. The version Excel97 or higher is installed and runs normally.

Procedure
To create an NE batch file in the CSV format, perform the following steps: Step 1 Choose Configuration > Exports NE Attributes Template > CSV File Format to view Export NE Info template (CSV file format) dialog box. Step 2 Click . Save the template.

Step 3 Open the template file, and enter the information of each NE, such as the NE type, NE name, NE version, and district.

Obtaining the NE type from the drop-down list in the Create NE dialog box is recommended. For details, see part 4.2.1 "Creating Physical NEs."

Step 4 Save the file. ----End

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4.2.4 Creating NE Batch Script Files in INI Format


Description
Create an NE batch file in the INI format. The NE batch file is used for creating NEs in batches.

Network Equipment Supporting This Task


All NEs equipment except the virtual NEs.

Prerequisites
You have obtained the NE information such as the NE Type, IP address, NE version and district.

Procedure
To create an NE batch file in the INI format, perform the following steps: Step 1 Choose Configuration > Exports NE Attributes Template > INI File Format to view Export NE Info template (INI file format) dialog box. Step 2 Select the NE type. Click , and save the template.

Step 3 Open the template file, and enter the information of each NE, such the NE type, NE name, NE version and district.

Obtaining the NE type from the drop-down list in the Create NE dialog box is recommended. For details, see part 4.2.1 "Creating Physical NEs."

Step 4 Save the file. ----End

4.2.5 Creating Physical NEs in Batches


Description
By creating physical NEs in batches, you can add multiple physical NEs in the same subnet into the topology view in batches at a time. The M2000 obtains the information about these NEs created from the batch files, and then synchronizes these NEs to obtain the configuration data.

Network Equipment Supporting This Task


! !

This task applies to creating physical NEs in WCDMA networks when the script file is in the CSV format. This task applies to creating all NEs except virtual NEs when the script file is in the INI format.

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Prerequisites
Before creating physical NEs in batches, ensure that:
! ! !

You have logged in to the M2000 client. The mediation software of the NE to be created is installed. The NE batch script files are created. For details, see part 4.2.3 "Creating NE Batch Script Files in CSV Format" and part 4.2.4 "Creating NE Batch Script Files in INI Format"

Procedure
To create multiple physical NEs in batches, perform the following steps: Step 1 Right-click in the topology view, and select Create Physical NEs in batch on the displayed menu. The Create Physical NEs in batch dialog box is displayed, as shown in Figure 4-4. Figure 4-4 Creating physical NEs in batches

Step 2 Click

. Select a file for creating NEs in batches.

Step 3 Click Verify. Check the script file configuration. Step 4 Click OK. The NE is created in the topology view. Click Cancel to cancel the creating operation.

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----End

4.3 Deleting NEs


4.3.1 Deleting Physical NEs
Description
Delete physical NEs from the physical topology.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before deleting a physical NE, ensure that:
! !

You have logged in to the M2000 client. The physical NE exists in the M2000, and it is not a group NE.

Procedure
To delete a physical NE from the topology view, perform the following steps: Step 1 Select a physical NE in the topology view. Step 2 Right-click the NE, and select Delete on the displayed menu. Step 3 Click Yes in the displayed Confirm dialog box. The deletion progress is displayed in percentage. When 100% is displayed, the physical links of the physical NE are deleted automatically. ----End

4.3.2 Deleting Virtual NEs


Description
Delete virtual NEs from the physical topology.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before deleting a virtual NE, ensure that:
!

You have logged in to the M2000 client.

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The virtual NE exists in the M2000.

Procedure
To delete a virtual NE from the topology view, perform the following steps: Step 1 Select the virtual NE in the topology view. Step 2 Right-click the NE, and select Delete on the displayed menu. Step 3 Click Yes in the displayed Confirm dialog box to delete the virtual NE.

If the virtual NE contains sub-NEs, the sub-NEs are displayed in the upper physical topology after you delete the virtual NE.

----End

4.3.3 Deleting Group NEs


Description
Delete group NEs from the physical topology.

Network Equipment Supporting This Task


BSC, MGW, RNC and MSC Server.

Prerequisites
Before deleting a group NE from the physical topology, ensure that:
! !

You have logged in to the M2000 client. The group NE to be deleted exists in the M2000.

Procedure
To delete the group NE, perform the following steps: Step 1 Select the group NE to be deleted in the topological view. Step 2 Right-click the group NE, and select Delete on the displayed menu. Step 3 Click Yes in the Confirm prompt dialog box to delete the group NE from the current view.

If the group NE contains other NEs, it exists as a virtual NE. In this case, the icon becomes a virtual icon.

----End

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4.4 Creating Subnets


Description
Create subnets in the physical topology.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before creating a subnet in the physical topology, ensure that:
! ! !

You have logged in to the M2000 client. The topological view and the network architecture are well planned. Procedure

To create a subnet, perform the following steps: Step 1 Right-click in the topology view, and select Create Physical Subnet on the displayed menu. The dialog box Create Physical Subnet is displayed, as shown in Figure 4-5. Step 2 Click the Basic Attribute tab. Set the subnet attributes. Step 3 Click the Background Selection tab. Set the background. Step 4 Click the Objects Selection tab. Select the NEs and subnets to be displayed under this subnet. Step 5 Click OK. After the creation, you can view the icon of this subnet in the topology view. Double-click the icon to view the NEs and subnets under this subnet.

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Figure 4-5 Creating physical subnets

----End

4.5 Deleting Subnets


Description
Delete subnets from the physical topology.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before deleting a subnet, ensure that:
! !

You have logged in to the M2000 client. The subnet exists in the M2000.

Procedure
To delete a subnet from the topology view, perform the following steps: Step 1 Select the subnet in the topology view.

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Step 2 Right-click the subnet, and select Delete on the displayed menu. The Confirm dialog box is displayed. Step 3 Click Yes in the Confirm prompt dialog box.

NEs and subnets under this subnet, if any, are displayed in the upper physical topology after you delete this subnet.

----End

4.6 Creating Links


4.6.1 Creating Physical Links
Description
Create physical links in the topology view manually.

Network Equipment Supporting This Task


MGW and MSC Server.

Prerequisites
Before creating a physical link in the topology view, ensure that:
! !

You have logged in to the M2000 client. The topology view and the network architecture are well planned.

Procedure
To create a physical link, perform the following steps: Step 1 Right-click in the topology view, and select Create Link on the displayed menu. The Create Link dialog box is displayed. Step 2 Select the link type in the Create Link dialog box. Step 3 Click . Select the NE for link side A and side Z.

In the End A MO and End Z MO areas, select the configuration for the two ends of the link. Click to add the configuration to the list on the right.

! !

To set up multiple links, repeat the above steps. To reselect the NEs, click Reset.

Step 4 Click Create or Close.

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The prompt dialog box Create Link displays the progress of the link creation. After the creation, a link is displayed between the two NEs. ----End

4.6.2 Creating Virtual Links


Description
Create virtual links in the topology view.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before creating a virtual link in the topology view, ensure that:
! !

You have logged in to the M2000 client. The topology view and the network architecture are well planned.

Procedure
To create a virtual link, perform the following steps: Step 1 Right-click in the topology view, and select Create Virtual Link on the displayed menu. The Create Virtual Link dialog box is displayed. Step 2 Enter the name of the virtual link. Step 3 Select the NEs in the end A and end Z of the link. Step 4 Click OK. After the creation, a link is displayed between the two NEs. ----End

4.7 Moving NEs


4.7.1 Moving NEs to a Group NE
Description
Move one or more NEs to a group NE in the topology view.

Network Equipment Supporting This Task


Move the NodeB to the RNC and the MGW to the MSC Server.

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Prerequisites
Before moving an NE to a group NE, ensure that:
! !

You have logged in to the M2000 client. The NE exists in the same subnet as the group NE.

Procedure
To move an NE to a group NE, perform the following steps: Step 1 Select the target group NE in the topology view. Step 2 Right-click the NE, and select Property on the displayed menu. The NE Property dialog box is displayed, as shown in Figure 4-6. Figure 4-6 NE Property dialog box

Step 3 Click the Object Selection tab. Step 4 Select the NE to be moved to the group NE in the Available Objects list, and click The NE is added to the Selected Objects list. Step 5 Click OK. Double-click the group NE icon to view the group NE and the NEs under it. .

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----End

4.7.2 Moving NEs to another Subnet


Description
Move one or more NEs to another subnet in the physical topology.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before moving an NE to another subnet, ensure that:
! !

You have logged in to the M2000 client. The NE exists in the same network layer as the target subnet.

Procedure
To move an NE to another subnet, perform the following steps: Step 1 Select the target subnet in the topology view. Step 2 Right-click the NE, and select Modify on the displayed menu. The Modify Physical Subnet dialog box is displayed, as shown in Figure 4-7.

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Figure 4-7 Modify Physical Subnet dialog box

Step 3 Click the Objects Selection tab. Step 4 Select the NE to be moved to the subnet in the Available Objects list, and click The NE is added to the Selected Objects list. Step 5 Click OK. Double-click the group NE icon to view all the NEs under this subnet. ----End .

4.7.3 Moving NEs on the Same Subnet


Description
Move an NE to other locations in the same subnet in the topology view.

This operation changes only the location of the NE in the topology view. The actual geographical location and physical connections of the NE is not concerned.

Network Equipment Supporting This Task


All manageable network equipment.

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Prerequisites
Before moving an NE in the same subnet, ensure that:
! !

You have logged in to the M2000 client. The NE exists in the M2000.

Procedure
To move an NE in the same subnet, perform the following steps: Step 1 Select the NE in the topology view. Step 2 Drag it to the required location. Step 3 Click ----End in the toolbar in the middle part to save the new location of the NE.

4.8 Filtering NEs in the Topology View


Description
Set the filtering conditions as required, so that it shows only certain objects, such as the background, NE, subnet, and link name.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before filtering NEs, ensure that you have logged in to the M2000 client.

Procedure
To filter NEs in the topology view, perform the following steps: Step 1 Click the Filter tab in the left pane of the topology view. Step 2 Select the objects to be displayed in the navigation tree. The objects that are not selected are not displayed in the topology view. ----End

4.9 Customizing Topology Tips


Description
Topology tips are the prompt information displayed after the mouse pointer rests on an object for several seconds.

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You can customize the counter items as prompt information as required. The counter items are classified into three types by NE, Link and District.

Network Equipment Supporting This Task


No NEs are involved.

Prerequisites
Before customizing topology tips, ensure that you have logged in to the M2000 client.

Procedure
To customize topology tips, perform the following steps: Step 1 Choose Tools > Customize Topology Tips. The Customize Topology Tips dialog box is displayed. The system displays the counter item (activated or to be set) of the first NE in the navigation tree by default. Step 2 Select a counter in the navigation tree. Step 3 Set the counter item in the right of the dialog box. Step 4 Click OK or Apply. ----End

4.10 Switching Background Maps


Description
Two views, topology view and map view, are available in the M2000.

! !

You can only switch the background maps of the topology views. The background of the topology view is Empty map by default. In other words, the topology view has no background maps.

The file format that can serve as the background map of the topology view in the M2000 includes: GIF, IVL, JPEG, JPG, MIF, and SHP.

Network Equipment Supporting This Task


No NEs are involved.

Prerequisites
Before setting the background map of the topology view, ensure that:
! !

You have logged in to the M2000 client. The electronic maps exist in the M2000 client.

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Procedure
To switch electronic maps in the M2000 client, perform the following steps: Step 1 Right-click in the topology view, and select Set BackGround on the displayed menu. The Set BackGround dialog box is displayed. Step 2 Click Select, and select the electronic map file. Step 3 Click OK. After that, the electronic map selected becomes the background of the topology view. ----End

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About This Chapter
Title 5.1 Introduction to Alarms 5.2 Alarm Statuses 5.3 Alarm Processing Procedures 5.4 Querying and Browsing Alarms 5.5 Collecting Alarm Statistics 5.6 Acknowledging and Unacknowledging Alarms 5.7 Creating User Defined Alarms 5.8 Displacing Alarms to a File 5.9 Synchronizing Alarms 5.10 Redefining the Alarm Severity Level 5.11 Setting Alarm Correlation Rules 5.12 Managing the Alarm Knowledge Library

Alarm Management

The following table lists the contents of this chapter. Description Introduces the alarm categories, alarm severity levels and the alarm types. Introduces the alarm statuses. Introduces the alarm processing procedures. Describes how to query and browse the alarms. Describes how to collecting the alarm statistics. Describes how to acknowledge and un acknowledge the alarms. Describes how to create a user defined alarm. Describes how to displace the alarms to a file. Describes how to synchronize the alarms manually and automatically. Describes how to redefine the alarm severity levels. Describes how to set the alarm correlation rules. Describes how to manage the alarm knowledge library.

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Title 5.13 Operating the Alarm Board 5.14 Operating the Alarm Box 5.15 Setting the Alarm Notification by SMS 5.16 Setting the Alarm Notification by PhoneNo. or PagerNo. 5.17 Setting the Alarm Notification by Email

Description Describes how to operate the alarm board. Describes how to operate the alarm box. Describes how to set the alarm notification by SMS. Describes how to set the alarm notification by phoneNo. or pagerNo.. Describes how to set the alarm notification by Email.

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5.1 Introduction to Alarms


5.1.1 Alarm Categories
Alarms can be categorized based on two principles:
! !

By alarm content: event alarms and fault alarms By alarm handling and clearance: history fault alarms and shielded alarms

These four categories of alarms are described as follows:


!

Fault alarms, such as a board fault alarm, are generated when faults occur to hardware devices or exceptions occur to key functions. Fault alarms are more severe than event alarms. Fault alarms can be cleared. Event alarms, such as a congestion alarm, are occasionally generated during the equipment operation. The event alarms indicate only the equipment status at a certain point of time. The system generates some event alarms periodically. Event alarms do not need manual handling. History fault alarms refer to the cleared and acknowledged fault alarms. Shielded alarms are generated during a short period of time. The alarms matching the correlation rules set on the M2000 client are shielded alarms, and they are stored in the M2000 shielding library. Shielded alarms can only be fault or event alarms.

! !

5.1.2 Alarm Severity Levels


Alarm severity level indicates how severe a generated alarm is. Sorted in the descending order, alarms have four severity levels: critical, major, minor, and warning .
! ! ! !

Critical alarms, such as the power circuit fault alarm or the output clock fault alarm, affect the whole system operation. Critical alarms require immediate handling. Major alarms, such as alarms about disconnected fibers or physical line faults, occur only to boards or lines. If not handled timely, these alarms may affect the services. Minor alarms, such as the alarm for bit errors in some physical lines, refer to common status alarms that indicate the working status of boards or lines. Warning alarms indicate status changes or events which do not affect the system performance or subscriber services, but may interest the operator. Some warning alarms prompt when the equipment returns to normality.

5.1.3 Alarm Types


Based on the alarm source, the following types of alarms are available:
! ! ! ! ! !

Power alarms: related to the power supply system Environment alarms: related to the equipment environment, such as the temperature, humidity, and connection control Signaling alarms: related to communication signaling Trunk alarms: related to trunk circuits Hardware alarms: related to boards such as the clock and CPU Software alarms: related to the software

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! ! ! !

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Running alarms: related to and generated during the system operation Communication alarms: related to the communication system QoS alarms: related to the service quality Processing error alarms: related to exceptions

5.2 Alarm Statuses


5.2.1 Acknowledged Alarms
The alarm acknowledgement function helps to identify alarms. After you acknowledge an alarm manually, the M2000 displays the alarm as acknowledged. In this way, you can easily distinguish between the alarms processed manually and those to be processed. This status, however, only indicates that the alarm is currently acknowledged. It does not indicate that the alarm is cleared.

5.2.2 Cleared Alarms


Alarm clearance applies only to fault alarms. When a fault alarm is cleared, the NE returns to normality and reports the alarm clearance information to the M2000. For those alarms that cannot be cleared automatically, the M2000 system supports manual clearance.

5.2.3 Relationship Between Alarm Categories and Alarm Statuses


Fault Alarms Changing to History Fault Alarms
Fault alarms can be in the following four statuses:
! ! ! !

Uncleared and unacknowledged Uncleared and acknowledged Cleared and unacknowledged Cleared and acknowledged

For an acknowledged and cleared alarm, the M2000 moves the alarm from the current fault alarm library to the history fault alarm library. Accordingly, the alarm changes to a history fault alarm. For an unacknowledged or uncleared alarm, the alarm remains in the current fault alarm library as a current fault alarm. Figure 5-1 shows how a current fault alarm changes to a history fault alarm.

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Figure 5-1 Process by which a fault alarm changes to a history fault alarm

Event Alarms
Event alarms can be in two statuses: acknowledged and unacknowledged. They do not change to other alarms.

5.3 Alarm Processing Procedures


5.3.1 Overview
Figure 5-2 shows how the M2000 system processes alarms.

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Figure 5-2 Procedure for processing M2000 alarms

After receiving alarms from an NE or the M2000 itself, the M2000 shields the alarms, redefines the alarm severity levels, or correlates the alarms before saving the alarms in the alarm library. You can query the alarm information and acknowledge the alarms on the M2000 client.

5.3.2 Reporting Alarms


When an alarm is generated, the NE reports the alarm to the M2000 through the MML command line interface, the binary interface, or the SNMP Trap (the IP networking equipment), between the NE and the M2000.

5.3.3 Saving Alarms


After receiving an alarm, the M2000 processes the alarm, and then either saves the alarm in the relevant alarm library or discards the alarm as follows: Step 1 The M2000 checks if the alarm belongs to the shielded alarms defined on the M2000. If the alarm belongs to the shielded alarms, the M2000 discards the alarm. Step 2 The M2000 checks if the alarm is defined with another severity (level) on the M2000. If the alarm is defined with another severity (level), the M2000 redefines the severities (levels) of the alarm.

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Step 3 The M2000 checks if the alarm matches the correlation rules set on the M2000. If the alarm matches the correlation rules, the M2000 drops it into the shielded alarm library or discard it. Step 4 The M2000 saves alarms other than shielded or discarded alarms to the fault or event alarm library based on the alarm content. ----End

5.3.4 Displaying Alarms


After the M2000 saves alarms to the libraries, you can query or browse the information about the alarms on the M2000 client. These alarms include:
! ! ! !

Current fault alarms Event alarms History fault alarms Shielded alarms

5.3.5 Changing Alarm Status


The alarm status changes in the following two cases:
!

When you manually acknowledge an alarm on the M2000 client interface. For details, see part 5.2.1 "Acknowledged Alarms." After the alarm is acknowledged, the status of the alarm changes to acknowledged. When you operate a faulty NE and clear the fault. In this case, the status of the alarm changes to cleared. The cleared status applies only to fault alarms.

The change of the NE status may lead to a change in the alarm category. For details, see part 5.2.3 "Relationship Between Alarm Categories and Alarm Statuses."

5.4 Querying and Browsing Alarms


5.4.1 Querying Current Fault Alarms
Description
Query the fault alarms stored in the M2000 alarm library.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before querying and browsing current fault alarms, ensure that you have logged in to the M2000 client.

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Procedure
To query current fault alarms, perform the following steps: Step 1 Choose Fault > Query > Current Fault Alarm. The Alarm Browse, Query and Statistics dialog box is displayed, as shown in Figure 5-3. Figure 5-3 Querying current fault alarms

Step 2 Click Current Fault Alarm Query n tab. Two methods are available for querying the current alarms. The number n is represented by 1, 2, 3, and so on, indicating that you can perform multiple queries.
!

Method 1: Set the query conditions in the upper half of the Current Fault Alarm Query 1 window, and then click Query. For example, select an NE to query the fault alarms related to the NE. Select an alarm severity (level) to query the fault alarms of this severity (level). Set a start time to query the fault alarms generated after this time point. By default, the system displays all the fault alarms stored in the current M2000 alarm library.

Method 2: Select Template in the navigation tree on the left, and then double-click a template. This template contains query conditions.

----End

5.4.2 Querying Event Alarms


Description
Query event alarms stored in the M2000 alarm library.

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Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before querying event alarms, ensure that you have logged in to the M2000 client.

Procedure
To query event alarms, perform the following steps: Step 1 Choose Fault > Query > Event Alarm. The Alarm Browse, Query and Statistics dialog box is displayed. Step 2 Click Event Fault Alarm Query tab. Two methods are available for querying the event alarms. For details, see part 5.4.1 "Querying Current Fault Alarms." ----End

5.4.3 Querying History Fault Alarms


Description
Query history fault alarms stored in the M2000 alarm library.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before querying history fault alarms, ensure that you have logged in to the M2000 client.

Procedure
To query history fault alarms, perform the following steps: Step 1 Choose Fault > Query > History Fault Alarm. The Alarm Browse, Query and Statistics dialog box is displayed. Step 2 Click the History Fault Alarm Query tab. Two methods are available for querying the history fault alarms. For details, see part 5.4.1 "Querying Current Fault Alarms."

5.4.4 Querying Shielded Alarms


Description
Query shielded alarms stored in the M2000 alarm library.

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Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before querying shielded alarms, ensure that you have logged in to the M2000 client.

Procedure
To query shielded alarms, perform the following steps: Step 1 Choose Fault > Query > Shielded Alarm. The Alarm Browse, Query and Statistics dialog box is displayed. Step 2 Click the Shielded Alarm Query tab. Two methods are available for querying the shielded alarms. For details, see part 5.4.1 "Querying Current Fault Alarms." ----End

5.4.5 Browsing Real-Time Fault Alarms


Description
Browse the latest 1 000 fault alarms stored in the M2000 alarm library, and browse the new real-time fault alarms that are generated.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before browsing real-time fault alarms, ensure that you have logged in to the M2000 client.

Procedure
To browse real-time fault alarms, perform the following steps: Step 1 Choose Fault > Current Fault Alarm Browser. The Alarm Browse, Query and Statistics dialog box is displayed. Step 2 Click the Current Fault Alarm Browse tab. Two methods are available for browsing real-time fault alarms, as shown in Figure 5-4.

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Figure 5-4 Browsing alarms

Step 3 Click Current Fault Alarm Browse tab. Two methods are available for browsing the current alarms.
!

Method 1: Set the query conditions in the upper half of the Current Fault Alarm Query 1 window, and then click Query. For example, select an NE to query the fault alarms related to the NE. Select an alarm severity (level) to query the fault alarms of this severity (level). Set a start time to query the fault alarms generated after this time point. By default, the system displays all the fault alarms stored in the current M2000 alarm library.

Method 2: Select Template in the navigation tree on the left, and then double-click a template. This template contains query conditions.

----End

5.4.6 Browsing Real-Time Event Alarms


Description
Browse the latest 1,000 event alarms stored in the M2000 alarm library, and browse the new real-time event alarms that are generated.

Network Equipment Supporting This Task


All manageable network equipment.

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Prerequisites
Before browsing real-time event alarms, ensure that you have logged in to the M2000 client.

Procedure
To browse real-time event alarms, perform the following steps: Step 1 Choose Fault > Event Alarm Browser. The Alarm Browse, Query and Statistics dialog box is displayed. Step 2 Click the Event Alarm Browse tab. Two methods are available for browsing real-time event alarms. For details, see part 5.4.5 Browsing Real-Time Fault Alarms." ----End

5.4.7 Querying Alarm Explanation


Description
Set query conditions in Alarm Browse, Query and Statistics, and click Query to obtain a list of alarms. Select an alarm from the list to query the alarm details, such as the location information and the alarm processing help.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before querying the explanation of an alarm, ensure that:
! !

You have logged in to the M2000 client. The Alarm Browse, Query and Statistics dialog box is displayed with a list of alarms.

Procedure
To query the explanation of an alarm, perform the following steps: Step 1 In Alarm Browse, Query and Statistics, select an alarm to query the alarm details. Step 2 Double-click the alarm. The Alarm Details dialog box is displayed, as shown in Figure 5-5.

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Figure 5-5 Alarm details

Step 3 Click each tab to obtain all the alarm details. Click More information in the Alarm Details tab to obtain the help for processing the alarm. ----End

5.4.8 Querying Correlated Alarms


Description
Query alarms correlated to an alarm, such as those repeated within a short period and those matching the correlation rules manually set on the M2000 client.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before querying alarms correlated to an alarm, ensure that:
! !

You have logged in to the M2000 client. The Alarm Browse, Query and Statistics dialog box is displayed with a list of alarms.

Procedure
To query alarms correlated to an alarm, perform the following steps: Step 1 In Alarm Browse, Query and Statistics, select an alarm to query the alarm details.

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Step 2 Double-click the alarm. The Alarm Details dialog box is displayed as shown in Figure 5-5. Step 3 Click the Alarm Correlation tab to obtain the alarms correlated to the alarm but not displayed in the alarm list. ----End

5.4.9 Setting the Alarm Displaying Columns


Description
Set the columns to be displayed in the alarm list in Alarm Browse, Query and Statistics.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before setting the alarm list, ensure that:
! !

You have logged in to the M2000 client. The Alarm Browse, Query and Statistics dialog box is displayed.

Procedure
To set the alarm list, perform the following steps: Step 1 In Alarm Browse, Query and Statistics, right-click the alarm list and select Configure Columns. The Configure Columns dialog box is displayed, as shown in Figure 5-6. Step 2 Select the columns to be displayed, and then click OK.

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Figure 5-6 Selecting the columns to be displayed in the alarm list

----End

5.5 Collecting Alarm Statistics


5.5.1 Collecting Instant Statistics
Description
Collect the statistics on the alarms stored in the M2000 alarm library to obtain the statistics datasheet or pie chart. Sort the alarm statistics by the following items: NE, NE Type, Link, Link Type, Alarm Name, Alarm Level, Alarm Type, Alarm Log, Alarm Status, By Day, and By Hour.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before collecting instant alarm statistics, ensure that you have logged in to the M2000 client.

Procedure
To collect instant alarm statistics, perform the following steps: Step 1 Choose Fault > Statistics > Alarm Statistics. The Alarm Browse, Query and Statistics dialog box is displayed. Step 2 Click the Statistics 1 tab. Step 3 Select statistics items in Statistic Item.

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For example, select Alarm Level and Alarm Type. Click Statistic, and the alarm data is displayed in a statistics table, as shown in Figure 5-7. Figure 5-7 Alarm statistics table

Step 4 Click the Pie tab. The alarm pie chart is displayed, as shown in Figure 5-8.

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Figure 5-8 Alarm statistics pie chart

----End

5.5.2 Collecting Real-Time Statistics


Description
Collect statistics on the real-time alarms stored in the M2000 alarm library to obtain the statistics table. The statistics cover the alarms of both the M2000 and the NEs of all the four alarm severities.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before collecting real-time alarm statistics, ensure that you have logged in to the M2000 client.

Procedure
To collect real-time alarm statistics, perform the following steps: Step 1 Choose Fault > Statistics > Real-Time Statistics. The Real-Time Statistics dialog box is displayed. The system refreshes the displayed data automatically.

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Step 2 Drag the scroll bar on the right to view all the alarm statistics. ----End

5.6 Acknowledging and Unacknowledging Alarms


5.6.1 Acknowledging Alarms Manually
Description
Manually acknowledge the alarms displayed in the alarm list in Alarm Browse, Query and Statistics. This task applies only to fault and event alarms.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before acknowledging an alarm manually, ensure that:
! !

You have logged in to the M2000 client. The Alarm Browse, Query and Statistics dialog box is displayed with a list of alarms.

Procedure
To acknowledge an alarm manually, perform the following steps: Step 1 In Alarm Browse, Query and Statistics, select an unacknowledged alarm. Step 2 Right-click the alarm and select Acknowledge. The Confirm dialog box is displayed. Step 3 Click Yes. The alarm is displayed Acknowledged in the alarm list.

After acknowledgement, the cleared alarms are saved in the history alarm database and disappear from the current interface.

----End

5.6.2 Acknowledging Alarms Automatically


Description
Set conditions for the system to acknowledge alarms automatically. This task applies only to fault and event alarms.

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Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before the system acknowledges alarms automatically, ensure that you have logged in to the M2000 client.

Procedure
To set conditions for the system to acknowledge alarms automatically, perform the following steps: Step 1 Choose Fault > Fault Service Settings. The Fault Service Settings dialog box is displayed. Step 2 Set the conditions for auto acknowledgement, as shown in Figure 5-9. Figure 5-9 Setting conditions for auto acknowledgement

Step 3 Click Set. These conditions apply to all the alarms generated later. ----End

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5.6.3 Unacknowledging Alarms


Description
Unacknowledge the acknowledged alarms displayed in the alarm list in Alarm Browse, Query and Statistics. This task applies only to fault and event alarms.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before unacknowledging an alarm, ensure that:
! ! !

You have logged in to the M2000 client. The Alarm Browse, Query and Statistics dialog box is displayed with a list of alarms. Acknowledged alarms exist.

Procedure
To unacknowledge an alarm, perform the following steps: Step 1 In Alarm Browse, Query and Statistics, select an acknowledged alarm. Step 2 Right-click the alarm and select Unacknowledge. The Confirm dialog box is displayed. Step 3 Click Yes. The alarm is displayed Unacknowledged in the alarm list. ----End

5.7 Creating User Defined Alarms


Description
Users can define a new alarm to bind a port of a cabinet, subrack, or slot of NE. Mount an environment monitoring device on the port. When the device detects that the environment state is abnormal, the NE generates a real-time alarm and reports the alarm to the M2000.

Network Equipment Supporting This Task


NodeB and MSCe

Prerequisites
Before creating a user defined alarm, ensure that you have logged in to the M2000 client.

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Procedure
To create a user defined alarm, perform the following steps: Step 1 Choose Fault > NE Alarm Settings. The NE Alarm Settings dialog box is displayed. Step 2 Click the User Defined Alarm tab and then the Alarm Definition tab. Click Add. The Add User Defined Alarm dialog box is displayed. Step 3 Select the NE type, alarm severity (level), and alarm type. Enter the alarm name and alarm ID, and click OK. Step 4 In Alarm Definition, click Apply. Step 5 Click the Alarm Binding tab. The Add Alarm Binding dialog box is displayed Step 6 Select the NE on the left of the dialog box and the new alarm on the right of the dialog box. Under Bound Setting, set parameters such as Cabinet, Subrack, Slot and Port for this alarm. Click OK. Step 7 In Alarm Binding, click Apply. ----End

5.8 Displacing Alarms to a File


5.8.1 Displacing Event Alarms
Description
Displace event alarms stored in the alarm library to a file in the TXT, HTML or XML format through auto or manual displacement. This task applies to both acknowledged and unacknowledged alarms.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before displacing event alarms, ensure that you have logged in to the M2000 client.

Procedure
To displace event alarms, perform the following steps: Step 1 Choose Fault > Alarm Displace. The Alarm Displace dialog box is displayed. Step 2 The event alarms can be displaced in two ways: auto displacement and manual displacement.

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Click the Auto Displace tab. Set Alarm category to Event alarm, select the file type, set the displace conditions, and then click Start, as shown in Figure 5-10.

Figure 5-10 Auto displacement

Manual displacement.

Click the Manual Displace tab. Set Alarm category to Event alarm, select the file type, set the displace path, and then click Start, as shown in Figure 5-11.

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Figure 5-11 Manual displacement

Step 3 To displace alarm information manually, click Start. Then the system displaces the information.

! !

The alarms in the database are deleted after the system displaces the alarms automatically. When displacing the alarms manually, you can select the Keep alarm data in database after displace to save the alarm records in the alarm database.

----End

5.8.2 Displacing History Fault Alarms


Description
Displace history fault alarms stored in the alarm library into a file in the TXT, HTML, or XML format through auto or manual displacement. This task does not apply to current fault alarms. After being acknowledged and cleared, current fault alarms become history fault alarms, and then can be displaced.

Network Equipment Supporting This Task


All manageable network equipment.

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Prerequisites
Before displacing history fault alarms, ensure that you have logged in to the M2000 client.

Procedure
To displace history fault alarms, perform the following steps: Step 1 Choose Fault > Alarm Displace. The Alarm Displace dialog box is displayed, Step 2 History fault alarms can be displaced in two ways: auto displacement and manual displacement.
!

Auto displacement. Click the Auto Displace tab. Set Alarm category to History fault alarm, select the file type, set the displace conditions, and then click Set.

Manual displacement. Click the Manual Displace tab. Set Alarm category to History fault alarm, select the file type, set the displace path, and then click Start.

Step 3 To displace alarm information manually, click Start. The system displaces the information. ----End

5.9 Synchronizing Alarms


5.9.1 Synchronizing Alarms Manually
Description
Synchronize alarms manually. Send a command to an NE to obtain the latest fault alarms. This task does not apply to event alarms. In the manual synchronization mode, you can synchronize one or more fault alarms at a time, or you can synchronize all the alarms of an NE at a time. You can synchronize Uncleared alarms. You cannot synchronize Cleared alarms.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before synchronizing alarms manually, ensure that:
! !

You have logged in to the M2000 client. Uncleared alarms exist.

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Procedure
To synchronize alarms manually, perform the following steps: Step 1 In the Alarm Browse, Query and Statistics dialog box, select the alarm to synchronize.

! !

To synchronize more alarms, press the Ctrl or Shift key to select the alarms. To synchronize all alarms of an NE, select the NE in the NE tree tab.

Step 2 Right-click the selected alarm(s), and select Alarm Synchronize or NE Alarm Synchronize. Step 3 Click Yes after the Confirm dialog box is displayed. ----End

5.9.2 Synchronizing Alarms Automatically


Description
Synchronize alarms automatically. The system synchronizes alarms automatically in the following two cases:
!

When a new NE is created in the topology. In this case, the system synchronizes all the alarms of the NE. When new alarms occur or when the alarm status changes. In this case, the NE reports the changes to the M2000. The M2000 checks the changes and initiates the synchronization to obtain any missing alarms. This guarantees that the alarm data stored in the M2000 alarm library is consistent with that of the NE.

Network Equipment Supporting This Task


All WCDMA network equipment.

Prerequisites
Before synchronizing alarms automatically, ensure that you have logged in to the M2000 client.

Procedure
The system performs the synchronization automatically. No manual setting or operation is necessary.

5.10 Redefining the Alarm Severity Level


Description
Redefine the severities of the fault or event alarms of an NE or the M2000. New alarms are displayed with the redefined severities.

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Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before redefining the alarm severity (level), ensure that you have logged in to the M2000 client.

Procedure
To redefine the alarm severity (level), perform the following steps: Step 1 Choose Fault > Fault Service Settings. The Fault Service Settings dialog box is displayed. Step 2 Click the Level Redefine tab, and then click Add. The alarms of all the NEs are displayed on the left of the dialog box, as shown in Figure 5-12. Figure 5-12 Redefining the alarm severity (level)

Step 3 Select an alarm or press Shift to select multiple alarms in the left pane, or press the Shift key to select multiple alarms. Select an alarm severity (level) from the drop-down list on the right of the dialog box. Step 4 Repeat step 3 to redefine the alarm severities for other alarms. Step 5 Click OK.

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The left part of the dialog box displays the alarms with the redefined alarm severities.

To modify the redefined alarm severity, click Modify, and then perform Step 3 to set a new severity. To remove the redefined alarm severity, click Delete.

----End

5.11 Setting Alarm Correlation Rules


5.11.1 Overview
The M2000 performs correlation analysis on all the received alarms. The M2000 displays only the root alarm and shields all the other redundant information; thus quickening fault location. The M2000 supports the following correlation analyses:
! ! !

Intermittent fault correlation Repeat event correlation Custom correlation

5.11.2 Setting Alarm Correlation Rules for Intermittent Fault Alarms


Description
Set correlation rules to prevent a fault alarm that is repeatedly generated or recovered within a short period, such as between 0 s and 10 s, from being displayed repeatedly in Alarm Browse, Query and Statistics.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before setting the correlation rules for repeated fault alarms, ensure that you have logged in to the M2000 client.

Procedure
To set correlation rules for fault alarms, perform the following steps: Step 1 Choose Fault > Fault Service Settings. The Fault Service Settings dialog box is displayed. Step 2 Click the Correlation tab. Step 3 Select Activate under Activate or deactivate alarm correlation, and then click Set.

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Set the intermittence fault correlation only when the correlation attribute is enabled.

Step 4 Click Intermittence Fault Correlation tab. Step 5 Select an option from the Shield drop-down list, and click Set.
!

If you select Shield, only the first alarm is displayed when intermittence faults are generated. The subsequent intermittence fault alarms are saved in the shielded alarm database.
You can view the alarms in the shielded alarm database by clicking the Correlative Alarms tab in the Alarm Details window. For details, see 5.4.8 "Querying Correlated Alarms."

If you select Abandon, the system deletes the alarms when intermittence faults are generated.

Step 6 Select the NE type and the alarm name set Interval (seconds) and Times of intermittence. Click Add. Take setting the correlation for the MSC Server alarm Module Level Reset as an example. The Module Level Reset alarm is generated and cleared 3 times within 10 seconds, as shown in Figure 5-13. Figure 5-13 Setting correlation for intermittent fault alarms

----End

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5.11.3 Setting Alarm Correlation Rules for Repeated Event Alarms


Description
Set correlation rules for event alarms to prevent an event alarm that is repeatedly generated or recovered within a short period, such as between 0 s and 10 s, from being displayed repeatedly in Alarm Browse, Query and Statistics.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before setting correlation rules for repeated event alarms, ensure that you have logged in to the M2000 client.

Procedure
To set correlation rules for event alarms, perform the following steps: Step 1 Choose Fault > Fault Service Settings. The Fault Service Settings dialog box is displayed. Step 2 Click the Correlation tab. Step 3 Select Activate under Activate or deactivate alarm correlation, and click Set.

Set the intermittence fault correlation only when the correlation attribute is enabled.

Step 4 Click Repeat event correlation tab. Step 5 Select an option from the Shield drop-down list, and click Set.
!

If you select Shield, only the first event alarm is displayed. The subsequent repeat event alarms are saved in the shielded alarm database.
You can view the alarms in the shielded alarm database by clicking the Correlative Alarms tab in the Alarm Details window. For details, see 5.4.8 "Querying Correlated Alarms." .

If you select Abandon, the system deletes the alarms when repeat event faults are generated.

Step 6 Select the NE type and the alarm name set Interval (seconds) and Times of intermittence. Click Add. ----End

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5.12 Managing the Alarm Knowledge Library


5.12.1 Overview
The M2000 provides the alarm knowledge library record and share experiences in handling alarms. You can record your own alarm handling experience in the knowledge library, or know about others' experiences from the knowledge library. The M2000 supports viewing, modifying, importing, and exporting the alarm knowledge library.

5.12.2 Modifying Alarm Knowledge Directly


Description
Add or modify alarm knowledge records and record relevant experiences. See the alarm knowledge library to know about alarms that may occur later.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before modifying the knowledge of alarms directly, ensure that you have logged in to the M2000 client.

Procedure
To modify the knowledge of the alarms directly, perform the following steps: Step 1 Choose Fault > Fault Service Settings. The Fault Service Settings dialog box is displayed. Step 2 Click the Knowledge and Explanation tab. Step 3 Select the alarm to add or modify on the left of the dialog box, and enter or modify the knowledge of this alarm in Knowledge on the right of the dialog box, as shown in Figure 5-14. Step 4 Repeat step 3 to modify the knowledge of more alarms. Step 5 Click Modify Knowledge. The knowledge of this alarm is modified.

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Figure 5-14 Modifying the alarm knowledge

----End

5.12.3 Modifying Alarm Knowledge Through a File


Description
Modify the knowledge of multiple alarms through an XML file.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before modifying the alarm knowledge through the file, ensure that you have logged in to the M2000 client.

Procedure
To modify the alarm knowledge through a file, perform the following steps: Step 1 Choose Fault > Fault Service Settings. The Fault Service Settings dialog box is displayed. Step 2 Click the Knowledge and Explanation tab. Step 3 Click Export Knowledge.

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In the displayed dialog box, select the path and enter the name for the file with the exported alarm knowledge. Step 4 Modify the content in the Explain field in the knowledge file, and save the file. Step 5 Click Import Knowledge to import this XML file into the alarm knowledge library. ----End

5.13 Operating the Alarm Board


5.13.1 Overview
The alarm board displays the current alarm statistics, alarm severity (level), and alarm status of the NE. Alarms fall into the following three statuses:
! ! !

Unacknowledged and uncleared Unacknowledged and cleared Acknowledged and uncleared

5.13.2 Setting the Display of the Alarm Board


Description
Set the display of the alarm board. For example, set whether to display the alarm board on top of all the other windows and whether to display the number of alarms.

Network Equipment Supporting This Task


No NEs are involved.

Prerequisites
Before setting the alarm board display, ensure that you have logged in to the M2000 client.

Procedure
To set the alarm board display, perform the following steps: Step 1 Choose Fault > Local Terminal Settings. The Local Terminal Settings dialog box is displayed. Step 2 Click the Alarm Board tab. Step 3 Set Alarm board windows setting, and set whether to display the number of the alarms. For example, set the alarm board on top of all the other windows, and show the number of the unacknowledged and uncleared alarms, and the number of acknowledged and uncleared alarms. Step 4 Click OK.

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----End

5.13.3 Setting the Alarm Sound


Description
Set the alarm sounds that the local terminal provides for alarms of all severity levels. The system uses the default sounds if you do not set the sounds.

Network Equipment Supporting This Task


No NEs are involved.

Prerequisites
Before setting the alarm sounds, ensure that:
! !

You have logged in to the M2000 client. The WAV files providing the alarm sounds exist.

Procedure
To set the alarm sounds, perform the following steps: Step 1 Choose Fault > Local Terminal Settings. The Local Terminal Settings dialog box is displayed. Step 2 Click the Sound and Color tab, as shown in Figure 5-15. Step 3 Select the alarm sound files for alarms of various severities. Step 4 Click OK.

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Figure 5-15 Setting the alarm sounds

----End

5.13.4 Starting or Stopping the Alarm Sound


Description
Start or stop the alarm sound for alarms of one or more alarm severity levels.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before starting or stopping the alarm sound, ensure that you have logged in to the M2000 client.

Procedure
To start or stop the alarm sound for alarms of one alarm severity level, perform the following steps: Step 1 Choose Fault > Local Terminal Settings. The Local Terminal Settings dialog box is displayed. Step 2 Click the Sound and Color tab, as shown in Figure 5-15. Step 3 Click the speaker icon behind each alarm severity level to start or stop the alarm sound.

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----End To start or stop the alarm sounds for alarms of all the alarm severity levels, perform the following steps: Step 1 Choose Fault > Alarm Board. The Alarm Board dialog box is displayed. Step 2 Click Sound to start or stop the alarm sound for all the alarm severity levels, as shown in Figure 5-16. Step 3 Close Alarm Board. Figure 5-16 Setting the alarm board

----End

5.13.5 Setting the Alarm Color


Description
Set the alarm colors to be displayed in Alarm Browse, Query and Statistics and Alarm Board for alarms of all severity levels. The system uses the default colors if you do not set the colors.

Network Equipment Supporting This Task


No NEs are involved.

Prerequisites
Before setting the alarm colors, ensure that you have logged in to the M2000 client.

Procedure
To set the alarm colors, perform the following steps: Step 1 Choose Fault > Local Terminal Settings.

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The Local Terminal Settings dialog box is displayed. Step 2 Click the Sound and Color tab, as shown in Figure 5-15. Step 3 Set the color for alarms of each severity (level). Step 4 Click OK. ----End

5.13.6 Starting or Stopping the Alarm Flash


Description
Start or stop the flash of the alarm indicator on the alarm board for the corresponding alarm severity level.

Network Equipment Supporting This Task


No NEs are involved.

Prerequisites
Before starting or stopping the alarm flash, ensure that you have logged in to the M2000 client.

Procedure
To start or stop the alarm flash, perform the following steps: Step 1 Choose Fault > Alarm Board. The Alarm Board dialog box is displayed. Step 2 Click Flash to start or stop the alarm indicators for all the alarm severities, as shown in Figure 5-16. Step 3 Close Alarm Board. ----End

5.14 Operating the Alarm Box


5.14.1 Overview
When detecting a faulty NE, the alarm box emits an audio or visual alarm based on the settings on it.

5.14.2 Setting the Alarm Box Filter


Description
Select the alarms to be delivered to the alarm box.

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The alarm box does not emit any audio or visual alarm for the alarms that are not selected. By default, all alarms are delivered to the alarm box.

Network Equipment Supporting This Task


No NEs are involved.

Prerequisites
Before setting the alarm box filter, ensure that:
! !

You have logged in to the M2000 client. The alarm box is connected properly with the M2000 client, and both of them are running.

Procedure
To set the alarm box filter, perform the following steps: Step 1 Choose Fault > Local Terminal Settings. The Local Terminal Settings dialog box is displayed. Step 2 Click the Alarm Box tab. Step 3 Select Enable alarm box on the current client. Step 4 Select the NEs and the alarm severities. Alarms of the selected NEs and alarm severities are delivered to the alarm box, as shown in Figure 5-17. Step 5 Click OK.

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Figure 5-17 Setting the alarm box filter

----End

5.14.3 Stopping Alarm Sounds of the Alarm Box


Description
Stop alarm sounds the alarm box emits for alarms of all severities.

Network Equipment Supporting This Task


No NEs are involved.

Prerequisites
Before stopping alarm sounds, ensure that:
! !

You have logged in to the M2000 client. The alarm box is connected properly with the M2000 client, and both of them are running.

Procedure
Choose Fault > Alarm Box > Stop Alarm Box Sound.

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5.14.4 Stopping the Alarm Box


Description
Stop the alarm box to stop receiving alarms.

Network Equipment Supporting This Task


No NEs are involved.

Prerequisites
Before stopping the alarm box, ensure that:
! !

You have logged in to the M2000 client. The alarm box is connected properly with the M2000 client, and both of them are running.

Procedure
To stop the alarm box, perform the following steps: Step 1 Choose Fault > Alarm Box > Stop Alarm Box, and the alarm box is stopped. The Stop Alarm Box is marked with a . Step 2 If you select Stop Alarm Box again, the alarm box starts running again. ----End

5.14.5 Resetting the Alarm Box


Description
Stop the alarm box to recover to the initial status.

Network Equipment Supporting This Task


No NEs are involved.

Prerequisites
Before resetting the alarm box, ensure that:
! !

You have logged in to the M2000 client. The alarm box is connected properly with the M2000 client, and both of them are running.

Procedure
Choose Fault > Alarm Box > Reset Alarm Box.

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5.15 Setting the Alarm Notification by SMS


Description
Set the cell phone number for receiving alarm SMS and set the alarm to be sent. When the set alarm occurs, the alarm SMS is sent to the mobile phone with this number.

Network Equipment Supporting This Task


No NEs are involved.

Prerequisites
Before setting the alarm notification by SMS, ensure that:
! !

You have logged in to the M2000 client. The wireless modem is connected properly to the M2000 client, and they are working properly.

Procedure
To set the alarm notification by SMS, perform the following steps: Step 1 Choose Fault > Fault Service Settings. The Fault Service Settings dialog box is displayed, as shown in Figure 5-18. Figure 5-18 Setting the remote alarm notification by SMS

Step 2 In the Remote Notify tab, click Parameter Settings.

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The Remote notify detail setting dialog box is displayed. Step 3 Click the SMS tab, select Activate, set the number of the SMS center. Step 4 Enter the mobile phone number in the Test SMS No. Click Test. If the mobile phone can receive the alarm notification, the displayed Test dialog box prompts "The operation is successful". If not, the system prompts "The operation failed. After the test succeeds, click OK to return to the Remote notify detail setting dialog box. Step 5 Click OK to return to the Remote notify detail setting dialog box. Enter the user name and mobile phone number. Select the alarm to be remote notified. Step 6 Click Add. The mobile phone number is displayed in the lower part of the Remote Notify tab. ----End

5.16 Setting the Alarm Notification by PhoneNo. or PagerNo.


Description
Set the phone or pager number for receiving alarm notification and set the alarm to be sent. When the alarm occurs, the alarm notification is sent to this phone number or pager number.

Network Equipment Supporting This Task


No NEs are involved.

Prerequisites
Before setting the alarm notification by PhoneNo. or PagerNo., ensure that:
! !

You have logged in to the M2000 client. The telephone or pager is connected to the M2000 client through the modem, and the connection is working properly.

Procedure
To set the alarm notification over PhoneNo.or PagerNo., perform the following steps: Step 1 Choose Fault > Fault Service Settings. The Fault Service Settings dialog box is displayed, as shown in Figure 5-18 Step 2 In the Remote Notify tab, click Parameter Settings. The Remote notify detail setting dialog box is displayed. Step 3 Click the Phone pager tab, and select Activate. Select values for Serial port and Sent point. Step 4 Enter the test phone number or pager number, and then click Test.

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If the mobile phone or pager can receive the alarm notification, the displayed Test dialog box prompts "The operation is successful ". If not, the system prompts "The operation failed. After the test succeeds, click OK to return to the Remote notify detail setting dialog box Step 5 Click OK to return to the Fault Service Settings dialog box. Enter the user name and mobile phone or pager number. Select the alarm to be remote notified. Step 6 Click Add. The settings are displayed in the lower part of the Remote Notify tab. ----End

5.17 Setting the Alarm Notification by Email


Description
Set the email address for receiving alarm notification. When the alarm occurs, the alarm notification is sent to this email address.

Network Equipment Supporting This Task


No NEs are involved.

Prerequisites
Before setting the alarm notification by email, ensure that:
! !

You have logged in to the M2000 client. The SMTP server is connected to the M2000 system and tested normal.

Procedure
To set the alarm notification by email, perform the following steps: Step 1 Choose Fault > Fault Service Settings. The Fault Service Settings dialog box is displayed, as shown in Figure 5-18. Step 2 In the Remote Notify tab, click Parameter Settings. The Remote notify detail setting dialog box is displayed. Step 3 Click the Email tab, select Activate, and set the SMTP server. Step 4 Enter the test Email address for receiving the alarms, and then click Test. If the Email address can receive the alarm notification, the displayed Test dialog box prompts "The operation is successful". If not, the system prompts "The operation failed. After the test succeeds, click OK to return to the Remote notify detail setting dialog box Step 5 Click OK to return to the Fault Service Settings dialog box.

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Enter the user name and Email address. Select the alarm to be remote notified. Step 6 Click Add. The setting information is displayed in the lower part of the Remote Notify tab. ----End

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6
About This Chapter
Title 6.1 Terminologies Related to Performance Management

Performance Management

The following table lists the contents of this chapter. Description Introduces the glossary related to performance management Introduces the performance measurement process. Describes how to query the performance measurement results. Describes how to save the performance measurement results to a file. Describes how to save the performance measurement results to a file automatically. Describes how to browse the files storing the performance measurement results. Describes how to synchronize the performance data stored in the M2000 performance database. Describes how to manage the performance measurement. Describes how to set the extended performance counters. Describes how to add and delete measurement objects.

6.2 Performance Measurement Process 6.3 Querying Performance Measurement Results 6.4 Saving Performance Measurement Results to a File 6.5 Saving Performance Measurement Results to a File Automatically 6.6 Browsing Files Storing Performance Measurement Results 6.7 Synchronizing Performance Data 6.8 Managing Performance Measurement 6.9 Setting Extended Performance Counters 6.10 Setting Measurement Objects

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Title 6.11 Setting Thresholds for Collecting Performance Measurement Results 6.12 Managing User Defined Counters 6.13 Managing Performance Monitoring 6.14 Managing Thresholds for Real-Time Counters

Description Describes how to set thresholds for collecting the performance measurement results Describes how to create and modify the user defined counters. Describes how to manage the performance monitoring. Describes how to add, modify and delete the monitoring thresholds.

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6.1 Terminologies Related to Performance Management


6.1.1 Meausrement Counter
Measurement counters define what to measure. Based on the source, measurement counters fall into the following two categories:
!

Default counters defined for an NE The NE periodically reports the measurement results of all default performance counters to the M2000. The default performance counters consist of common counters and extended counters.

Counters defined on the M2000 client, that is, user defined counters.

Operations are designed separately for these two categories of counters.

Common Counter
Common counters refer to key default counters defined for an NE. The NE periodically reports the measurement results of all these counters to the M2000, and the M2000 saves the results to the performance database for future queries. You cannot add, modify, or delete KPIs.

Extended Counter
Extended counters are also default counters defined for an NE. The NE reports results of all the extended counters to the M2000. The M2000 saves the results to the performance database based on the settings on the M2000 client. During the M2000 operation, you can select or clear extended counters.
! !

When you select an extended counter, the measurement results of the extended counter are saved to the M2000 performance database for future queries. When you clear an extended counter, the M2000 does not save the measurement results of the extended counter to the performance database.

User-Defined Counter
User defined counters refer to those defined on the M2000 client. The system defines the user defined counters by adding, subtracting, multiplying, and dividing the system default counters (both common counters and extended counters). You can add, modify, or delete the user-defined counter during the M2000 operation. The measurement results of the user-defined counters are not stored in the M2000 database. When you query these results, the M2000 calculates the results through the set formula and then displays the results through the client.

6.1.2 Function Set and Function Subset


The M2000 system involves large quantities of measurement counters. For better management, these counters are divided into three levels, as shown in Figure 6-1.

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Figure 6-1 Levels of measurement counters


Function set/ Measurement set

Function subset/ Measurement unit

Function subset/ Measurement unit

Measurement counter

Measurement counter

Measurement counter

! ! !

Level 1 is the function set. A function set consists of function subsets related to a certain system function. Function sets are also called measurement sets. Level 2 is the function subset. A function subset consists of measurement counters related to a certain system function. Function subsets are also called measurement units. Level 3 is the measurement counter.

6.1.3 Measurement Object


The measurement object can be a physical concept (such as a board or subrack), or a logical concept (suck as a cell). Instead of existing independently, measurement counters are attached to measurement objects. Different measurement counters are designed based on the measurement object. Performance measurement objects of an NE can be classified into three classes: class 1, class 2, and class 3. Operations on measurement objects depend on the object class.

Class 1 Object
Class 1 objects are not to be selected. Class 1 objects are not displayed in the Object Setting dialog box. NEs automatically report the measurement results of default counters of class 1 objects to the M2000.

Class 2 Object
You must select class 2 objects before you start a performance measurement. The M2000 delivers the selected objects to the NE, and the NE reports the results of measurement counters of these objects to the M2000. By default, no class 2 objects are selected, and no results are reported. You can select class 2 objects, such as a board in the SGSN system, in the Object Setting dialog box.

Class 3 Object
You must enter class 3 objects for performance measurement. The M2000 delivers the entered objects to the NE, and the NE reports the results of measurement counters of these objects to the M2000.

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You can enter class 3 objects, such as the IMSI number of the SGSN, in the Object Setting dialog box.

6.1.4 Measurement Period


A measurement period refers to the interval for NEs to report measurement results. NEs report measurement results to the M2000 periodically. The M2000 analyzes the results and then saves the results to the database for future queries. The measurement period is different from counter to counter. The following measurement periods are available: 5 minutes, 15 minutes, 30 minutes, 60 minutes, or 24 hours. Measurements with the period as 5 minutes or 15 minutes are called real-time measurements. Only some NEs support real-time measurements.

The M2000 system supports flexible configuration of the measurement period.

6.2 Performance Measurement Process


6.2.1 Overview
Figure 6-2 shows the process of performance measurement of the M2000 system.

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Figure 6-2 Process of performance measurement of the M2000 system

Measurement counter

Measurement object

NE

Measurement period Collect performance data

Unselected Analyze mediation Discard Save data

Query result Calculate userdefined counter Performance database M2000 client

Exceed threshold? Yes Generate alarm M2000 server

When a measurement period ends, the counters of an NE, both common counters and specified extended counters, start to be measured. The NE collects the measurement results, that is, the performance data, and reports the results to the M2000. After the mediation layer in the M2000 server analyzes the received results, the performance server saves the results to the performance database. The M2000 controls the number of the received performance results. An alarm is generated when the M2000 detects that more than the specified number of results are received.

6.2.2 Reporting Performance Data


NEs report the collected performance results to the M2000 through various interfaces, which falls into two categories: the file interface and task interface.
!

File interface The NE saves the measurement results of all the KPIs and extended counters into a file. When a measurement period ends, the NE uploads the file generated for this period to the M2000. The M2000 mediation layer analyzes the file and collects the results for each

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counter. For the extended counter that is not selected, the M2000 discards the results instead of saving them into the performance database.
!

Task interface The M2000 delivers to the NE the information required for performance measurement, for example, the information regarding objects, counters, and measurement periods. Based on the received information, the NE creates performance measurement tasks and measures each counter. When the measurement period ends, the NE reports the collected results to the M2000. The M2000 analyzes the results and saves them to the performance database.

Operations involved in the performance management are the same for these two different interfaces.

6.2.3 Saving Performance Data into the Database


After receiving performance data from an NE, the M2000 analyzes the performance data and then saves the data to the performance database. For user-defined counters, the M2000 does not save the collected results to the performance database. When the results of user-defined counters are queried, the M2000 calculates the results through a preset formula and displays them through the client.

6.2.4 Viewing of Performance Data


Through the M2000 client, you can view all the data stored in the M2000 performance database, and you can save the data to files.

6.3 Querying Performance Measurement Results


6.3.1 Overview Performance Counters
Performance counters fall into three categories:
! ! !

Common counters Extended counters User-defined counters

Operations for counters vary based on the counter category.

6.3.2 Querying Results of Periodic Performance Measurements


Description
Query the results of the performance measurements with the measurement period of 30 minutes, 60 minutes, or 24 hours.
! !

For the class 1 objects, the performance results are displayed immediately after your query. For the class 2 or class 3 objects, you must select or enter the measurement objects. The performance results are displayed after the set measurement period ends.

Query performance results in either of the following two ways:

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Setting new query conditions Using query condition templates

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before querying results of periodic performance measurements, ensure that:
! !

You have logged in to the M2000 client. The performance results of the required measurement objects are reported to the M2000.

Procedure
To query results of periodic performance measurements, perform the following steps on the M2000 client: To set new conditions, perform the following steps: Step 1 Choose Performance > Query Result. The Query Result window is displayed. Step 2 click New Query. The Query dialog box is displayed. Step 3 In the navigation tree on the left, select an NE, a measurement set, and then a measurement unit. Step 4 Select measurement objects in the Object Selection tab, select measurement counters in the Counter Selection tab, and set the measurement period and time in the Other Setting tab. Step 5 Click Query. The queried results are displayed on the screen. If the screen prompts "All counts to query are unavailable now.", infer that these counters are extended counters. Select the extended counters manually. In this case, perform steps 6 to 7. Step 6 In the prompt dialog box, click Counter Setting. The Counter Setting dialog box is displayed. Step 7 Select the extended counters. Click OK. When the screen switches to the Query Result window, perform steps 2 through 7 to continue the query. ----End To use query condition templates, perform the following steps. Step 1 Choose Performance > Query Result. The Query Result window is displayed. Step 2 Select a query template in the navigation tree on the left.

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Step 3 Right-click the template and select Query. Select the time. The queried results are displayed on the screen. ----End

Examples
For example, to set query conditions to measure the CPU usage of SGSN_REAL, perform the following steps: Step 1 Choose Performance > Query Result. The Query Result window is displayed. Step 2 Click New Query. The Query dialog box is displayed. Step 3 In the navigation tree on the left, select the SGSN_MML NE, the System load measurement measurement set, and then the System load PM measurement unit. Step 4 On the right of the dialog box, select all objects of SGSN_REAL, as shown in Figure 6-3. Figure 6-3 Selecting the measurement unit and objects

Step 5 Click the Counter Selection tab. Select the counters to be measured, as shown in Figure 6-4.

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These measurement counters are extended counters, which are selected manually. The selected measurement counters are displayed normally under Counter Selection, and the rest counters are grayed.

Figure 6-4 Selecting measurement counters

Step 6 Click the Other Setting tab. Select All under Default for Time and set Query Period to 30 minutes. Use the default values for other settings, as shown in Figure 6-5. Click Query.

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Figure 6-5 Selecting the query period and time

----End

6.3.3 Querying Results of Real-Time Performance Measurements


Description
Query the results of the performance measurements with the measureemnt period as 5 minutes or 15 minutes.

Network Equipment Supporting This Task


All types of NEs in the WCDMA network.

Prerequisites
Before querying results of real-time performance measurements, ensure that:
! !

You have logged in to the M2000 client. The performance results of the required measurement objects are reported to the M2000.

Procedure
To query the results of real-time performance measurements, perform the following steps on the M2000 client: To set new conditions, perform the following steps: Step 1 Choose Performance > Query Result.

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The Query Result window is displayed. Step 2 Click Real Query. The Real Query dialog box is displayed. Step 3 In the navigation tree on the left, select an NE, a measurement set, and then a measurement unit. Step 4 Select measurement objects in the Object Selection tab, select measurement counters in the Counter Selection tab, and set the measurement period and time in the Other Setting tab. Step 5 Click Query. The queried results are displayed on the screen. If the screen prompts "All counts to query are unavailable now.", infer that these counters are extended counters. Select the extended counters manually. In this case, perform steps 6 to 7. Step 6 In the prompt dialog box, click Counter Setting. The Counter Setting dialog box is displayed. Step 7 Select the extended counters. Click OK. When the screen switches to the Query Result window, perform steps 2 through 7 to continue the query. ----End To use query condition templates, perform the following steps. Step 1 Choose Performance > Query Result. The Query Result window is displayed. Step 2 Select a query template in the navigation tree on the left. Step 3 Right-click the template and select Query. Select the time. The queried results are displayed on the screen. ----End

Examples
For example, to measure the CPU usage of SGSN_REAL in real time, perform the following steps: Step 1 Choose Performance > Query Result. The Query Result window is displayed. Step 2 Click Real Query. The Real-Time Query dialog box is displayed. Step 3 In the navigation tree on the left, select the SGSN_REAL NE, the System load measurement measurement set, and then the System load PM measurement unit. Step 4 On the right of the dialog box, select all the objects of SGSN_REAL. Step 5 Click the Counter Selection tab. Select the counters to be measured.

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Step 6 Click the Other Setting tab. Select All under Default for Time and set Query Period to 5 minutes. Use the default values for other settings, and click Query. Step 7 If the system prompts No result for the specified condition found, click Measurement in the prompt dialog box. The Real-Time Measure Management window is displayed. ----End

6.3.4 Setting Query Condition Templates


Description
Save the conditions set for querying results of periodic or real-time performance measurements into templates. These templates can be directly used for querying performance measurement results later.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before setting query condition templates, ensure that:
! !

You have logged in to the M2000 client. The performance results of the required measurement objects are reported to the M2000.

Procedure
To set query condition templates, perform the following steps on the M2000 client: Step 1 Choose Performance > Query Result. The Query Result window is displayed.
! !

To set templates for querying results of periodic performance measurements, perform step 2. To set templates for querying results of real-time performance measurements, perform step 3.

Step 2 Click New Query. The Query dialog box is displayed. Step 3 Click Real-Time Query. The Real-Time Query dialog box is displayed. Step 4 In the navigation tree on the left, select an NE, a measurement set, and then a measurement unit. Step 5 Select measurement objects in the Object Selection tab, select measurement counters in the Counter Selection tab, and set the measurement period and time in the Other Setting tab. Step 6 Click Save Template.

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The Save As dialog box is displayed, as shown in Figure 6-6. Figure 6-6 Entering a name for the query condition template

Step 7 Enter a name for the template, and click OK. The template is saved in the system. ----End

6.3.5 Applying Query Condition Templates


Description
Use query condition templates to query performance measurement results.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before applying query condition templates, ensure that:
! !

You have logged in to the M2000 client. The performance results of the required measurement objects are reported to the M2000.

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Procedure
To apply query templates, perform the following steps on the M2000 client: Step 1 Choose Performance > Query Result. The Query Result window is displayed. Step 2 Set a query template. For details, see part 6.3.4 "Setting Query Condition Templates." Step 3 Select a query template in the navigation tree on the left. Step 4 Right-click and select Query. Set the time segment for querying results. The queried performance measurement results are listed on the screen. ----End

6.4 Saving Performance Measurement Results to a File


Description
Save the queried performance measurement results to a TXT, HTML, CSV, or XLS file.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before saving performance measurement results to files, ensure that:
! !

You have logged in to the M2000 client. The performance results of the required measurement objects are reported to the M2000.

Procedure
To save performance measurement results to files, perform the following steps on the M2000 client: Step 1 Query performance measurement results. For details, see part 6.3.2 "Querying Results of Periodic Performance Measurements" or part 6.3.3 "Querying Results of Real-Time Performance Measurements." Step 2 When the results are displayed, click Save to save them as a file in the defined format. ----End

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6.5 Saving Performance Measurement Results to a File Automatically


Description
Save the queried performance measurement results to a defined file automatically.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before saving performance measurement results to files automatically, ensure that:
! !

You have logged in to the M2000 client. The performance results of the required measurement objects are reported to the M2000.

Procedure
The process for saving performance measurement results automatically starts immediately after M2000 services are started. According to the settings of the pmexport.cfg configuration file, the queried measurement results are saved to the specified folder on the server.
! !

The pmexport.cfg configuration file is stored in the path /export/home/omc/var/etc/conf/. The configuration file includes the following content by default:
// Directory for storing measurement result

PATH=/export/home/omc/var/fileint/pm/ files DELAY=60 SAVEDAYS=3 days.

// The time delay is 60 minutes. The value of the delay must be // Measurement result files are stored on the server for three

an integer multiple of 5.

To save performance measurement results to files automatically, perform the following steps on the M2000 client: Step 1 Log in to the server through FTP. Step 2 Download the file in the /export/home/omc/var/fileint/pm/ folder to the client in the ASCII mode. Step 3 To modify the configuration file, contact the administrator, who has the privileges of the root account. ----End

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6.6 Browsing Files Storing Performance Measurement Results


Description
Browse the saved TXT, HTML, CSV, or XLS files that store performance measurement results.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before browsing files storing performance measurement results, ensure that:
! ! !

You have logged in to the M2000 client. The file storing performance measurement results exists. You have installed IE, Excel or other file browser.

Procedure
To browse files storing performance measurement results, perform either of the following operations:
! ! !

Use Notepad or other relevant software to open the TXT file to browse the performance results. Use Microsoft Internet Exploror or other relevant software to open the HTML file to browse the performance results. Use EXCEL or any other relevant software to open the CSV or XLS file to browse the performance results.

6.7 Synchronizing Performance Data


6.7.1 Synchronizing Performance Data Manually
Description
Obtain performance measurement results from NEs manually to synchronize the performance data stored in the M2000 performance database. Results of both periodic and real-time performance measurements can be synchronized. Take a periodic performance measurement as an example, to explain how to synchronize performance results manually.

Network Equipment Supporting This Task


All manageable network equipment.

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Prerequisites
Before synchronizing performance data manually, ensure that:
! !

You have logged in to the M2000 client. The counters the measured objects are in the Measuring status.

Procedure
To synchronize performance data manually, perform the following steps on the M2000 client: Step 1 Choose Performance > Measure Management. The Measure Management window is displayed.

For real-time performance measurements, choose Performance > Real-Time Measure Management. The Real-Time Measure Management window is displayed.

Step 2 Select an NE, a measurement set, a measurement unit and then an NE, as shown in Figure 6-7. Figure 6-7 Synchronizing performance measurement results manually

Step 3 Click Synchornize. The Please Select Time Segment dialog box is displayed. Step 4 Enter the time segment of the results to be synchronized. Click OK. The system prompts "Synchronization command for the specified time segment is delivered!" Step 5 Click OK.

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After you perform this operation, the synchronization request is put into the M2000 system queue. The system processes the request queue periodically, every 5 minutes or 15 minutes, and obtains performance results as requested. If the request queue includes many synchronization requests involving long time segments or many counters, the system requires some time to complete data synchronization.

The period for the system to process the queue depends on the NE type. For different NE type, the periods are different.

----End

6.7.2 Synchronizing Performance Data Automatically


Description
Obtain performance measurement results from NEs automatically to synchronize the performance data stored in the M2000 performance database.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before synchronizing performance data automatically, ensure that:
! !

You have logged in to the M2000 client. The counters the measured objects are in the Measuring status.

Procedure
The system automatically checks the consistency of measurement counters, objects, and measurement results between the NEs and the M2000. No manual settings or operations are necessary.
! !

If the M2000 detects that the objects and counters on an NE are different, the M2000 delivers a command and requires the NE to modify the measurement information. If the M2000 detects that the measurement results on an NE are different, it delivers a command and requires the NE to report the measurement results.

6.8 Managing Performance Measurement


6.8.1 Subscribing to Performance Measurement Results
Description
View the performance results collected from the subscribed time.

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Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before subscribing to performance measurement results, ensure that:
! !

You have logged in to the M2000 client. The counters of the measured objects are in the Measuring status.

Procedure
To subscribe to performance measurement results, perform the following steps on the M2000 client: If the measurement period is more than 30 minutes, perform the following steps. Step 1 Choose Performance > Measure Management. The Measure Management window is displayed. Step 2 In the navigation tree on the left, select an NE type, a measurement set, a measurement unit and then an NE. Step 3 Click Subscribe. The Subscribe Result dialog box is displayed, as shown in Figure 6-8. Figure 6-8 Subscribing measurement results

----End

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If the measurement period is 5 minutes or 15 minutes, perform the following steps. Step 1 Choose Performance > Real-Time Measure Management. The Real-Time Measure Management window is displayed. Step 2 In the navigation tree on the left, select an NE type, a measurement set, a measurement unit and then an NE. Step 3 Click Subscribe. The Real-Time Subscribe Result dialog box is displayed, as shown in Figure 6-9.

The M2000 displays a maximum of five tabs about the subscribed performance measurement results.

Figure 6-9 Subscribing results for real-time measurements

----End

6.8.2 Checking Reliability of Performance Measurement Results


Description
Check reliability of the measurement results collected for counters in a measurement unit for the specified time segment. NEs mark the result for each counter as Reliable or Unreliable, and report the results and the reliability status to the M2000. After receiving commands for querying data reliability, the M2000 calculates the reliability value of a specified time segment based on the reliability of the results of all the involved measurement counters according to the following fomula:

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Reliability = Number of Reliable measurement results/Total number of measurement results x 100%

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before checking reliability of performance measurement results, ensure that:
! !

You have logged in to the M2000 client. The counters the measured objects are in the Measuring status.

Procedure
To check reliability of performance measurement results, perform the following steps on the M2000 client: Step 1 Choose Performance > Measure Management. The Measure Management window is displayed. Step 2 In the navigation tree on the left, select an NE type, a measurement set, a measurement unit and then an NE. Step 3 Click Reliability. The Please Select Time Segment is displayed, as shown in Figure 6-10. Figure 6-10 Please select time segment dialog box

Step 4 Enter the time segment. Click OK. The reliability of the time segment is displayed. ----End

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6.8.3 Collecting the Missing Performance Measurement Results


Description
Check if there are missing measurement results. Collect the missing results from the relevant NE through synchronization. The word "missing" indicates that some data for a specified time segment is missing from the M2000 performance database. The M2000 checks for the missing data automatically. When detecting missing data, the M2000 initiates automatic synchronization to obtain the missing data from the NE. You can also perform manual synchronization to collect back the missing data. The data for the specified time segment, however, must exist on the NE. If the measured object is faulty during the specified time segment, no performance results are collected. In this case, the measurement results for the specified time segment are lost.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before collecting back the missing performance measurement results, ensure that:
! !

You have logged in to the M2000 client. The counters the measured objects are in the Measuring status.

Procedure
To collect back the missing results, perform the following steps on the M2000 client: Step 1 Choose Performance > Measure Management. The Measure Management window is displayed.

If you choose Performance > Real-Time Measure Management, the Real-Time Measure Management window is displayed.

Step 2 In the navigation tree on the left, select an NE type, a measurement set, a measurement unit and then an NE. Step 3 Click LostResult. The Please select time segment dialog box is displayed, as shown in Figure 6-10. Step 4 Enter the time segment. Click OK. A Message box is displayed to list the missing data, if any. Step 5 Click Close. Step 6 Click Synchornize in the Measure Management or Real-Time Measure Management window. The measurement results on the NE are manually synchronized to the M2000 performance database.

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----End

6.8.4 Suspending the Collection of Performance Measurement Results


Description
Suspend the collection of performance measurement results. After the collection is suspended, the M2000 discards the performance measurement results reported from the NEs without processing. The discarded data is not displayed on the M2000 client.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before suspending the collection of performance measurement results, ensure that:
! !

You have logged in to the M2000 client. The counters the measured objects are in the Measuring status.

Procedure
To suspend the collection of performance measurement results, perform the following steps on the M2000 client: Step 1 Choose Performance > Measure Management. The Measure Management window is displayed. Step 2 In the navigation tree on the left, select an NE type, a measurement set, a measurement unit and then an NE. Step 3 Click Suspend. The Confirm dialog box is displayed. Step 4 Click OK. The collection of the measurement results is suspended. In the Measure Management window, accordingly, the status of the relevant measurement counters changes from Measuring to Suspended. ----End

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6.9 Setting Extended Performance Counters


6.9.1 Starting the Measurement of Extended Performance Counters
Description
Select the extended counters reported from NEs, and save them to the M2000 database for future queries.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before starting the measurement of extended performance counters, ensure that:
! !

You have logged in to the M2000 client. The selected NE has extended counters.

Procedure
To start the measurement of extended performance counters, perform the following steps on the M2000 client: If the measurement period is more than 30 minutes, perform the following steps Step 1 Choose Performance > Counter Setting. The Counter Setting dialog box is displayed, as shown in Figure 6-11.

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Figure 6-11 Setting extended counters

Step 2 In the navigation tree on the left, select an NE, a measurement set, and then a measurement unit. Step 3 On the right of the dialog box, select the measurement period and the extended counters, Click OK. ----End If the measurement period is 5 minutes or 15 minutes, perform the following steps. Step 1 Choose Performance > Real-Time Counter Setting. The Real-Time Counter Setting dialog box is displayed. Step 2 In the navigation tree on the left, select an NE, a measurement set, and then a measurement unit. Step 3 On the right of the dialog box, select the measurement period and the extended counters. Click OK. ----End

6.9.2 Stopping the Measurement of Extended Performance Counters


Description
Clear the extended counters reported by NEs from the M2000 database. The cleared extended counters are not displayed on the M2000 client.

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All manageable network equipment.

Prerequisites
Before stopping the measurement of extended performance counters, ensure that:
! !

You have logged in to the M2000 client. The selected NE has extended counters.

Procedure
To stop the measurement of extended performance counters, perform the following steps on the M2000 client: If the measurement period is more than 30 minutes, perform the following steps. Step 1 Choose Performance > Counter Setting. The Counter Setting dialog box is displayed, as shown in Figure 6-11. Step 2 In the navigation tree on the left, select an NE, a measurement set, and then a measurement unit. Step 3 Clear the extended counters for which you want to stop the measurement. Click OK. ----End If the measurement period is 5 minutes or 15 minutes, perform the following steps. Step 1 Choose Performance > Real-Time Counter Setting. The Real-Time Counter Setting dialog box is displayed. Step 2 In the navigation tree on the left, select an NE, a measurement set, and then a measurement unit. Step 3 Clear the extended counters for which you want to stop the measurement. Click OK. ----End

6.10 Setting Measurement Objects


6.10.1 Adding Measurement Objects
Description
Select class 2 objects or add class 3 objects to have them measured. After the counter measurement starts for the selected or added objects, the relevant NE reports the measurement results to the M2000, and the M2000 saves the results to the performance database.

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Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before adding measurement objects, ensure that:
! !

You have logged in to the M2000 client. The selected NE has unmeasured class 2 or class 3 objects.

Procedure
To add measurement objects, perform the following steps on the M2000 client: Step 1 Choose Performance > Object Setting. The Object Setting dialog box is displayed. Step 2 In the navigation tree on the left, select an NE, a measurement set, and then a measurement unit.
! !

To select class 2 objects, perform step 3. To add class 3 objects, perform steps 4 and 6.

Step 3 The class 2 objects involved in the measurement unit are displayed on the right of the dialog box, as shown in Figure 6-12. The displayed class 2 objects are selectable. Select the objects you want to measure. Click OK. Figure 6-12 Selecting measurement objects

Step 4 To add class 3 objects, right-click on the right of the Object Setting dialog box, and select Add.

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If the Add menu is not highlighted on the displayed menu, infer that you cannot add user-defined class 3 objects in this measurement unit.

Step 5 In the displayed Set Object Properties dialog box, enter the new object properties. Step 6 Click OK to close the dialog box. Step 7 Click OK in the Object Setting dialog box. ----End

6.10.2 Deleting Measurement Objects


Description
Clear class 2 objects or delete class 3 objects to have them excluded from the measurement.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before deleting measurement objects, ensure that:
! !

You have logged in to the M2000 client. The selected NE has unmeasured class 2 or class 3 objects.

Procedure
To delete measurement objects, perform the following steps on the M2000 client: Step 1 Choose Performance > Object Setting. The Object Setting dialog box is displayed. Step 2 In the navigation tree on the left, select an NE, a measurement set, and then a measurement unit.
! !

To clear class 2 objects, perform step 3. To delete class 3 objects, perform steps 4 through 6.

Step 3 The class 2 objects involved in the measurement unit are displayed on the right of the dialog box, as shown in Figure 6-12. The displayed class 2 objects can be cleared. Clear the objects you do not want to measure. Click OK. Step 4 To delete class 3 objects, right-click on the right of the Object Setting dialog box and select Delete. The Confirm dialog box is displayed.

If the Delete menu is not highlighted on the displayed menu, infer that this measurement unit does not involve class 3 objects.

Step 5 Click OK in the Confirm dialog box.

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----End

6.11 Setting Thresholds for Collecting Performance Measurement Results


Description
Set thresholds for collecting performance measurement results. The M2000 generates an alarm when the number of result records reaches the threshold.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before setting a threshold for collecting performance measurement results, ensure that you have logged in to the M2000 client.

Procedure
To set a threshold for collecting performance measurement results, perform the following steps on the M2000 client: Step 1 Choose Performance > Threshold Setting. The Threshold Setting dialog box is displayed. Step 2 In the navigation tree on the left, select an NE, measurement set, and then a measurement unit. Step 3 Click Add at the bottom right corner. The Add Threshold dialog box is displayed, as shown in Figure 6-13.

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Figure 6-13 Adding an alarm threshold for collecting performance measurement results

Step 4 Select objects, counters, and the direction. Set the status to Activated. Enter the threshold value for triggering the alarm. The parameters Value and Hysteresis together define whether to trigger an alarm. For example,
! !

In the Increasing direction, an alarm of a certain severity is triggered when the number of measurement results reaches Value + Hysteresis. In the Decreasing direction, the alarm is stopped when the number reaches Value Hysteresis.

Step 5 Click OK. ----End

6.12 Managing User Defined Counters


6.12.1 Creating User Defined Counters
Description
Define the required measurement counters based on the existing counters through the arithmetic operation.

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After an NE reports measurement results, the M2000 calculates user defined counters through the arithmetic operation based on the defined conditions. The counters used for calculating the user defined counter must belong to the same measurement set.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before creating user defined counters, ensure that you have logged in to the M2000 client.

Procedure
To create user defined counters, perform the following steps on the M2000 client: Step 1 Choose Performance > Customer Counter Management. The Customer Counter Management dialog box is displayed. Step 2 In the navigation tree on the left, select an NE, a measurement set, and then a measurement unit. Step 3 Click Add. The Add User Defined Counter dialog box is displayed, as shown in Figure 6-14. Figure 6-14 Creating user defined counters

Step 4 Enter the user defined name, select the meansurement counter and operator, and type the calculation formula.

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Step 5 Click Create. ----End

6.12.2 Modifying User Defined Coudnters


Description
Modify user defined counters. You can modify the counter name, unit, and calculation formula.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before modifying user defined coudnters, ensure that you have logged in to the M2000 client.

Procedure
To modify user defined coudnters, perform the following steps on the M2000 client: Step 1 Choose Performance > Customer Counter Management. The Customer Counter Management dialog box is displayed. Step 2 Select a user defined counter on the right of the dialog box. Click Modify. The Modify User Defined Counter dialog box is displayed. Step 3 Modify the information of the counter, and click Modify. ----End

6.13 Managing Performance Monitoring


6.13.1 Overview
The M2000 monitors performance counters in real-time. The real-time monitoring of performance counters is based on and extends from the real-time performance measurement. Performance monitoring counters are derived from original counters and those calculated based on the original counters through the arithmetic operations. Original counters refer to performance counters provided by softswitch NEs.

6.13.2 Creating Performance Monitoring Tasks


Description
Set monitor parameters for performance counters to monitor the counter change.

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Network Equipment Supporting This Task


MSC Server and MGW.

MGW supports only one monitoring category: ISUP office monitor.

Prerequisites
Before creating performance monitoring tasks, ensure that you have logged in to the M2000 client.

Procedure
To create performance monitoring tasks, perform the following steps on the M2000 client: Step 1 Choose Performance > Performance Monitor. The Performance Monitor window is displayed. Step 2 Click the NE View or Region View tab on the left of the Performance Monitor window. Step 3 Select an object to monitor in the navigation tree. Step 4 Right-click and select Start Monitor > User Defined. The Monitor Parameters Setting dialog box is displayed, as shown in Figure 6-15.

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Figure 6-15 Setting monitor parameters

Step 5 Set monitor parameters to monitor the selected object. Step 6 Click OK. A tab about the monitoring task is displayed on the right of the Performance Monitor window, as shown in Figure 6-16. Details about the monitor parameters are listed in the Table Data tab.

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Figure 6-16 Starting performance monitoring

----End

6.13.3 Starting Performance Monitoring


Description
Start the performance monitoring to view the counter change in the monitoring chart.

You can start a maximum of eight monitoring tasks on the same client.

Network Equipment Supporting This Task


MSC Server and MGW.

MGW supports only one monitoring category: ISUP office monitor.

Prerequisites
Before starting performance monitoring, ensure that:
! !

You have logged in to the M2000 client. A monitoring task is created.

Procedure
To start performance monitoring, perform the following steps on the M2000 client:

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Step 1 Choose Performance > Performance Monitor. The Performance Monitor window is displayed. Step 2 Click the Monitor Task tab on the left of the window. Step 3 Select a monitoring task in the navigation tree. Step 4 Right-click the monitoring task and select Start Monitor. Details about the monitor parameters are listed in the Table Data tab, as shown in Figure 6-16. ----End

6.13.4 Filtering Monitoring Results


Description
Select objects and counters to be monitored to filter monitoring results. The results of the selected objects and counters are displayed in the Table Data tab.

Network Equipment Supporting This Task


MSC Server and MGW.

MGW supports only one monitoring category: ISUP office monitor.

Prerequisites
Before filtering monitoring results, ensure that:
! !

You have logged in to the M2000 client. The performance monitoring is started.

Procedure
To filter monitoring results, perform the following steps on the M2000 client: Step 1 Choose Performance > Performance Monitor. The Performance Monitor window is displayed. Step 2 Select an object to monitor in the navigation tree. For details, see part 6.13.2 "Creating Performance Monitoring Tasks." Step 3 Open the monitoring chart of a monitoring task. For details, see part 6.13.3 "Starting Performance Monitoring." Step 4 Right-click the Table Data tab and select Filter Setting. The Filter Setting dialog box is displayed, as shown in Figure 6-17.

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Figure 6-17 Setting conditions for filtering monitoring results

Step 5 Set filtering conditions. Step 6 Click OK. ----End

6.13.5 Setting Monitoring Thresholds


Description
Set thresholds for monitoring counters. The monitoring tasks that do not match the thresholds are displayed in the preset show style.

Network Equipment Supporting This Task


MSC Server and MGW.

MGW supports only one monitoring category: ISUPoffice monitor.

Prerequisites
Before setting monitoring thresholds, ensure that:
! !

You have logged in to the M2000 client. A monitoring task is created.

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Procedure
To set monitoring thresholds, perform the following steps on the M2000 client: Step 1 Choose Performance > Performance Monitor. The Performance Monitor window is displayed. Step 2 Select an object to monitor in the navigation tree. For details, see part 6.13.2 "Creating Performance Monitoring Tasks." Step 3 Open the monitoring chart of a monitoring task. For details, see part 6.13.3 "Starting Performance Monitoring." Step 4 In the Table Data tab, right-click and select Threshold Setting. The Threshold Setting dialog box is displayed, as shown in Figure 6-18. Figure 6-18 Setting a threshold

Step 5 Select a monitoring counter. Set the upper and/or lower limit and the show style. Step 6 Click OK. ----End

6.13.6 Exporting Data from the Current Monitoring Table


Description
The performance counter monitoring is a real-time monitoring process. Monitoring results change dynamically. You can export the data from the monitoring table to either of the TXT, HTML, CSV, and XLS file.

Network Equipment Supporting This Task


MSC Server and MGW.

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MGW supports only one monitoring category: ISUP office monitor.

Prerequisites
Before exporting data from the current monitoring table, ensure that:
! !

You have logged in to the M2000 client. A monitoring task is created.

Procedure
To export data from the current monitoring table, perform the following steps on the M2000 client: Step 1 Choose Performance > Performance Monitor. The Performance Monitor window is displayed. Step 2 Select an object to monitor in the navigation tree. For details, see part 6.13.2 "Creating Performance Monitoring Tasks." Step 3 Open the monitoring chart of a monitoring task. For details, see part 6.13.3 "Starting Performance Monitoring." Step 4 In the Table Data tab, right-click and select Export Data. The Save dialog box is displayed. Step 5 Enter a file name. Specify the path for saving the file. Click OK. ----End

6.13.7 Viewing the Current Monitoring Chart


Description
The M2000 displays changes of performance counters of monitoring objects in charts. Monitoring charts fall into the following three categories:
! ! !

Counter compare charts: show changes of multiple counters of one monitored object. Object compare charts: show changes of one counter of multiple monitored objects. Detail charts: show object and counter changes in a column chart.

Network Equipment Supporting This Task


MSC Server and MGW.

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MGW supports only one monitoring category: ISUP office monitor.

Prerequisites
Before viewing the current monitoring chart, ensure that:
! !

You have logged in to the M2000 client. A monitoring task is created.

Procedure
To view the current monitoring chart, perform the following steps on the M2000 client: Step 1 Choose Performance > Performance Monitor. The Performance Monitor window is displayed. Step 2 Select an object to monitor in the navigation tree. For details, see part 6.13.2 "Creating Performance Monitoring Tasks." Step 3 Open the monitoring chart of a monitoring task. For details, see part 6.13.3 "Starting Performance Monitoring." Step 4 Select a monitoring result record in the Table Data tab. Step 5 Right-click and select Show Monitor Chart. The Monitor Information Setting dialog box is displayed, as shown in Figure 6-19. Figure 6-19 Setting parameters for the monitoring chart

Step 6 Set parameters for the monitoring chart.

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Step 7 Click OK. ----End

6.13.8 Viewing the Trend Chart


Description
The M2000 displays changes of performance counters of monitoring objects in charts. The trend chart displays the difference between the real value and history value of counters. The trend chart is the basis of analysis of counter changes.

Network Equipment Supporting This Task


MSC Server and MGW.

MGW supports only one monitoring category: ISUP office monitor.

Prerequisites
Before viewing the trend chart, ensure that:
! !

You have logged in to the M2000 client. A monitoring task is created.

Procedure
To view the trend chart, perform the following steps on the M2000 client: Step 1 Choose Performance > Performance Monitor. The Performance Monitor window is displayed. Step 2 Select an object to monitor in the navigation tree. For details, see part 6.13.2 "Creating Performance Monitoring Tasks." Step 3 Open the monitoring chart of a monitoring task. For details, see part 6.13.3 "Starting Performance Monitoring." Step 4 In the Table Data tab, right-click and select Show Trend Chart. TheTrend Chart Parameter Setting dialog box is displayed, as shown in Figure 6-20.

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Figure 6-20 Setting parameters for the trend chart

Step 5 Set parameters for the trend chart. Step 6 Click OK. ----End

6.13.9 Setting Attributes for the Monitoring Chart


Description
Set attributes to view the required object or counter monitoring chart.

Network Equipment Supporting This Task


MSC Server and MGW.

MGW supports only one monitoring category: ISUP office monitor.

Prerequisites
Before setting attributes for the monitoring chart, ensure that:
! !

You have logged in to the M2000 client. The monitoring chart or trend chart is displayed.

Procedure
To set attributes for the monitoring chart, perform the following steps on the M2000 client: Step 1 In the monitoring task tab in the Performance Monitor window, select a monitoring chart tab. Step 2 Right-click in the chart area and select Properties. The Property Setting dialog box is displayed, as shown in Figure 6-21.

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Figure 6-21 Setting attributes for the monitoring chart

Step 3 Set the attributes. Step 4 Click OK. ----End

6.13.10 Exporting Monitoring Results


Description
Export monitoring data from the monitoring chart to a file. Figure 6-1 lists the two types of monitoring data to be exported. Table 6-1 Exporting the monitoring data Data Type File Photo File Format TXT, HTML, CSV, or XLS JPG, GIF, BMP, or PNG

Take exporting the monitoring data of the file type as an example.

Network Equipment Supporting This Task


MSC Server and MGW.

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Prerequisites
Before exporting monitoring results, ensure that:
! !

You have logged in to the M2000 client. The monitoring chart or trend chart is displayed.

Procedure
To export monitoring results, perform the following steps on the M2000 client: Step 1 In the monitoring task tab in the Performance Monitor window, select a monitoring chart tab. Step 2 Right-click in the chart area and select Export Data. The Save dialog box is displayed. Step 3 Enter a file name. Specify a path for saving the file and the file format as well. Step 4 Click OK to export the monitoring data. ----End

6.14 Managing Thresholds for Real-Time Counters


6.14.1 Overview
For performance monitoring , you can set counter thresholds to monitor changes of the counter value. The threshold defines the allowable warp range between the actual counter value and the history average value of the counter. A threshold alarm is generated when the counter value exceeds the threshold for consecutive three times. For an existing threshold alarm, the alarm is cleared when the counter value stays below the threshold for consecutive three times. The history average is also called experiential value. It is calculated by averaging the result value at the current time point and the result values at the corresponding time in the last 10 days, and then the average result you get is the experiential value of the same time the next day. Here the last 10 days must share the same experiential value calculation sequence. For instance, if you set one sequence respectively from Monday to Sunday, then the last 10 days from this Monday should be the 10 Mondays in the last 10 weeks. Currently the workday and non-workday sequence is adopted, that is, the experiential value is calculated from the result values of the same time point in the last 10 workdays, and vice versa. The M2000 provides real-time counter threshold management. You can select the counter, set the counter threshold, and select the severity of the threshold alarm.

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6.14.2 Adding Monitoring Thresholds


Description
The M2000 monitors the counter threshold in real time. Before starting the monitoring, you must set the object category, counters, and the warp.

Network Equipment Supporting This Task


MSC Server and MGW.

MGW supports only one monitoring category: ISUP office monitor.

Prerequisites
Before adding monitoring thresholds, ensure that:
! !

You have logged in to the M2000 client. NEs that support setting monitoring threshold exist.

Procedure
To add monitoring thresholds, perform the following steps on the M2000 client: Step 1 Choose Performance > Performance Monitor. The Performance Monitor window is displayed. Step 2 Click the Monitor Task tab on the left of the window. Step 3 Select a monitoring task in the navigation tree. Step 4 Right-click the monitoring task and select Monitor Threshold Setting. The Monitor Threshold Management dialog box is displayed, as shown in Figure 6-22. The Threshold List area displays all thresholds set for the monitoring task.

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Figure 6-22 Adding monitoring thresholds

Step 5 In the navigation tree in the Threshold Info area, select the object to monitor. Step 6 Set rules for monitoring thresholds for the object. Step 7 Click Add. The added monitoring thresholds are displayed in the Threshold List area. The system refreshes the Threshold List area on all the other clients. ----End

6.14.3 Modifying Monitoring Thresholds


Description
For the existing real-time monitoring thresholds, you can modify the warp and the alarm severity level.

Network Equipment Supporting This Task


MSC Server and MGW.

MGW supports only one monitoring category: ISUP office monitor.

Prerequisites
Before modifying monitoring thresholds, ensure that:

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You have logged in to the M2000 client. The monitoring thresholds are set.

Procedure
To modify monitoring thresholds, perform the following steps on the M2000 client: Step 1 Choose Performance > Performance Monitor. The Performance Monitor window is displayed. Step 2 Click the Monitor Task tab on the left of the window. Step 3 Select a monitoring task in the navigation tree. Step 4 Right-click the monitoring task and select Monitor Threshold Setting. The Monitor Threshold Management dialog box is displayed, as shown in Figure 6-22. The Threshold List area displays all thresholds set for the monitoring task. Step 5 Select a set monitoring threshold. Step 6 In the Threshold Info area, reset monitoring threshold parameters. Step 7 Click Modify. The modified monitoring thresholds are displayed in the Threshold List area. The system automatically refreshes the Threshold List area on all the other clients. ----End

6.14.4 Deleting Monitoring Thresholds


Description
You can delete unnecessary monitoring thresholds.

Network Equipment Supporting This Task


MSC Server and MGW.

MGW supports only one monitoring category: ISUP office monitor.

Prerequisites
Before deleting monitoring thresholds, ensure that:
! !

You have logged in to the M2000 client. The monitoring thresholds are set.

Procedure
To delete monitoring thresholds, perform the following steps on the M2000 client: Step 1 Choose Performance > Performance Monitor.

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The Performance Monitor window is displayed. Step 2 Click the Monitor Task tab on the left of the window. Step 3 Select a monitoring task in the navigation tree. Step 4 Right-click the monitoring task and select Monitor Threshold Setting. The Monitor Threshold Management dialog box is displayed, as shown in Figure 6-22. The Threshold List area displays all thresholds set for the monitoring task. Step 5 Select the set monitoring thresholds.

Press Shift or Ctrl to select multiple monitoring thresholds at a time.

Step 6 Click Delete. After a monitoring threshold is deleted, the system automatically refreshes the Threshold List area on all the other clients. ----End

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About This Chapter
Title 7.1 Querying NE Configuration 7.2 Synchronizing NE Configuration 7.3 Exporting NE Configuration

Configuration Management

The following table lists the contents of this chapter. Description Describes how to query the NE configuration. Describes how to synchronize the NE configuration. Describes how to export the NE configuration. Describes how to save the NE configuration to a file. Describes how to set the NE type privilege rules. Describes how to apply the NE type privilege rules. Describes how to manage the NE user accounts. Describes how to monitoring the operation of the M2000 users and the NE users. Describes how to perform the management of enhanced maintenance for NEs. Describes how to execute the MMl commands.

7.4 Saving NE Configuration to a File 7.5 Setting NE Type Privilege Rules 7.6 Applying NE Type Privilege Rules 7.7 Managing NE Users 7.8 Monitoring Operations of M2000 Users and NE Users 7.9 Management of Enhanced Maintenance for NEs 7.10 Executing NE MML Commands

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7.1 Querying NE Configuration


7.1.1 Configuration Types
When you add a physical NE in the topology, the M2000 automatically synchronizes the NE to obtain the NE configuration, and then saves the NE configuration to the M2000 server. When the NE configuration changes, the NE reports the changed configuration to the the M2000 to update the NE configuration stored on the server. The NE configuration consists of two categories of information:
! !

Physical information, such as the information about the cabinets, subracks, and boards configured for an NE Logical information, the information irrelevant to the physical NE structure, such as the IP address, cell number, and route number

7.1.2 Querying NE Configuration


Description
Query the NE configuration, composed of the physical and logical information, through the MIT browser.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before querying the NE configuration through the MIT browser, ensure that:
! !

You have logged in to the M2000 client. The NE communicates with the M2000 well.

Procedure
To query the NE configuration through the MIT browser, perform the following steps on the M2000 client: Step 1 Choose Configuration > MIT Browser. The MIT Browser window is displayed. Step 2 Select the NE to be queried in the navigation tree on the left. The NE configuration is displayed in the window on the right. The NE becomes an expandable node. Step 3 Click on the left of the node.

All the configuration types available for the NE are displayed in the navigation tree, as shown in Figure 7-1.

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Figure 7-1 Querying NE configuration through the MIT browser

Step 4 Click a configuration type. Details about the configuration type are displayed on the right. The configuration type in the left navigation tree becomes expandable. Step 5 To query more information, repeat steps 2 and 3. ----End

7.1.3 Querying the Basic NE Configuration


Description
Query the basic NE configuration, such as the NE name, type, version, and IP address, through the NE report.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before querying the basic NE configuration, ensure that you have logged in to the M2000 client.

Procedure
To query the basic NE configuration, perform the following steps on the M2000 client:

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Step 1 Choose Configuration > NE Report. The NE Selection-NE Report dialog box is displayed. Step 2 Select an NE. Click OK. The Operation Result dialog box is displayed. Step 3 Click OK. The NE Report dialog box is displayed, as shown in Figure 7-2. Figure 7-2 NE Report dialog box

----End

7.2 Synchronizing NE Configuration


7.2.1 Synchronizing NE Configuration Manually
Description
Synchronize the NE configuration manually if the NE configuration changes during the process when a physical NE is disconnected and then reconnected to the M2000.

Network Equipment Supporting This Task


All manageable network equipment.

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Prerequisites
Before synchronizing NE configuration manually, ensure that:
! !

You have logged in to the M2000 client. The NE is connected to the M2000, and the relevant mediation layer is installed.

Procedure
To synchronize NE configuration manually, perform the following steps on the M2000 client: Step 1 Select one or more physical NEs in the topology view. Step 2 Right-click and select Synchronize NE configuration or Synchronize NE configuration in batch. The synchronization progress is displayed on the top left corner of the NE icon, as shown in Figure 7-3 Figure 7-3 Synchronization progress

! !

To stop the synchronization, right-click and select Cancel Synchronization. When 100% is displayed, the synchronization is complete and the progress percentage bar exits.

----End

7.2.2 Synchronizing NE Configuration Automatically


Description
When you modify the configuration of a physical NE through the M2000 or the relevant LMT, the NE automatically initiates the configuration synchronization with the M2000.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before synchronizing NE configuration automatically, ensure that the NE is properly connected to the M2000.

Procedure
The system performs the automatic synchronization. No manual operations are required.

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7.2.3 Synchronizing NE Configuration Periodically


Description
Synchronize configuration of physical NEs by setting scheduled synchronization tasks. The scheduled synchronization tasks synchronize all the NE configuration data each time.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before synchronizing NE configuration periodically, ensure that:
! !

You have logged in to the M2000 client. The NE is properly connected to the M2000.

Procedure
To synchronize the NE configuration periodically, perform the following steps on the M2000 client: Step 1 Choose Configuration > Task Management. The Task Management window is displayed. Step 2 Click Add. The Add Task dialog box is displayed. Step 3 Enter the task name and description. Step 4 Set Task Type to Scheduled Synchronization. Step 5 Set the execution type, time, and period. Step 6 Select the NE on which the scheduled synchronization is to be performed. Step 7 Click OK. ----End

7.3 Exporting NE Configuration


7.3.1 Exporting NE Configuration Manually
Description
Export the configuration of a physical NE manually.

Network Equipment Supporting This Task


All manageable network equipment.

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Prerequisites
Before exporting NE confiugration manually, ensure that the NE is properly connected to the M2000.

Procedure
To export NE confiugration manually, perform the following steps on the M2000 client: Step 1 Choose Configuration > MIT Browser. The MIT Browser window is displayed. Step 2 Unfold the navigation tree. Select a physical NE to export the configuration. Step 3 Right-click and select Export. The Export Configuration Data dialog box is displayed. Step 4 Enter a file name and a path for saving the file. Step 5 Select a file type. Step 6 Click Export. ----End

7.3.2 Exporting NE Confiugration Periodically


Description
Export the configuration of physical NEs by setting scheduled export tasks. The scheduled export tasks export all the NE configuration. Export the NE configuration throuhg the following path on the M2000 server : /export/home/omc/var/fileint/cm/autoExport on the M2000 server

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before exporting NE confiugration periodically, ensure that the NE is properly connected to the M2000.

Procedure
To export NE confiugration periodically, perform the following steps on the M2000 client: Step 1 Choose Configuration > Task Management. The Task Management window is displayed. Step 2 Click Add. The Add Task dialog box is displayed.

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Choose Configuration > Task Management. Step 3 Enter the task name and description. Step 4 Set Task Type to Scheduled Export Operation. Step 5 Set the execution type, time, and period. Step 6 Select an NE on which the scheduled export task is to be performed. Step 7 Click OK. ----End

7.4 Saving NE Configuration to a File


Description
Query the basic NE configuration through NE reports, and save the queried NE configuration to a TXT, HTML, CSV, or XLS file.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before saving NE configuration to a file, ensure that you have logged in to the M2000 client.

Procedure
To save NE configuration to a file, perform the following steps on the M2000 client: Step 1 Choose Configuration > NE Report. The NE Selection-NE Report dialog box is displayed. Step 2 Select the NE for which you want to query the configuration. Click OK. The Operation Result dialog box is displayed, as shown in Figure 7-4.

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Figure 7-4 Operation Result dialog box

Step 3 Click OK. The Save dialog box is displayed. Step 4 Enter a file name and select a file format. Click Save. ----End

7.5 Setting NE Type Privilege Rules


Description
Set privilege rules for NE types. The privileges preset for an NE type are automatically inherited by new NEs of the NE type.

The NodeBs of the same type may have different privileges based on the hosting RNC.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before setting NE type privilege rules, ensure that the NE is properly connected to the M2000.

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Procedure
To set NE type privilege rules, perform the following steps on the M2000 client: Step 1 Choose System > Security Management. The Security Management dialog box is displayed. Step 2 Select an NE type in the navigation tree. Step 3 Click Setting Rule. Step 4 The Setting Rule dialog box is displayed. Step 5 Select users and command groups. Step 6 Click OK. ----End

7.6 Applying NE Type Privilege Rules


Description
Apply the NE type privilege rules, so that the privileges preset for an NE type apply to the created NEs of the NE type.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before applying NE type privilege rules, ensure that the NE communicates the M2000 well.

Procedure
To apply NE type privilege rules, perform the following steps on the M2000 client: Step 1 Choose System > Security Management. The Security Management window is displayed. Step 2 Select an NE in the navigation tree.

If the target NE is not displayed in the navigation tree, right-click the NE node and select Refresh to refresh the navigation manually.

Step 3 Click Apply Rule. Step 4 Click Yes to apply the preset rules to the NE. ----End

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7.7 Managing NE Users


7.7.1 Overview of NE Users
The M2000 manages two classes of users:
!

M2000 users To log in to the M2000, you must have an M2000 user account and the corresponding password. M2000 user accounts are endowed with different operation privileges such as security management, alarm management , and performance management. The M2000 administrator authorizes privileges to the other M2000 user accounts. The privilege authorization is not described in this manual.

NE users NE users are special M2000 user accounts. When an M2000 user is bound to an NE and authorized with command privileges, the M2000 user becomes a user of that NE. The information about the user is delivered to the NE. The NE user has the privileges to execute the MML commands of the NE on the M2000 and LMT. In addition, the NE user can start the LMT directly on the M2000. The NE users are authorized to execute different commands.

7.7.2 Principles for NE User Authorization


The NE users are authorized to execute different commands. Each category of NEs provides several groups of MML commands. Authorize the privileges of the MML command groups to the NE users based on the actual needs. Follow the principles below to authorize the privileges:
! ! !

NE administrator: all command groups NE operator: command groups related to data configuration and status query NE monitor: command groups related to status query

7.7.3 Creating NE Users


Description
Bind an M2000 user to an NE to create a user of the NE, and then authorize command group privileges to the NE user.

Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, MSC Server, MGW, HLR, and IWF.

Prerequisites
Before creating NE user accounts, ensure that:
! !

You have logged in to the M2000 client. You have the authorized operation privileges.

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Procedure
To creat NE user accounts, perform the following steps on the M2000 client: Step 1 Choose System > Security Management. The Security Management window is displayed. Step 2 Select an M2000 user in the User in the navigation tree. Step 3 Right-click and select Bind NE. The Bind NE dialog box is displayed. Step 4 Select the NE you want to bind the user account, and select command groups, as shown in Figure 7-5. Figure 7-5 Selectting an NE and command groups for the created NE user account

Step 5 Click OK. The NE and command groups bound to the NE user are displayed in the NE tab in the right of the Security Management window. ----End

7.7.4 Modifying Privileges for NE Users


Description
Modify the command groups bound to an NE user as required.

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Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, MSC Server, MGW, HLR, and IWF.

Prerequisites
Before modifying privileges for NE users, ensure that:
! !

You have logged in to the M2000 client. You are authorized to modify the MML commands bound to the NE user.

Procedure
To modify privileges for NE users, perform the following steps on the M2000 client: Step 1 Choose System > Security Management. The Security Management window is displayed. Step 2 Under the NE node in the navigation tree, select the NE bound with the NE user you want to modify, and then select the NE user, as shown in Figure 7-6. Figure 7-6 Selecting an NE user

If the target NE is not displayed in the navigation tree, right-click the NE node in the topology view , select Refresh to refresh the navigation manually.

Step 3 On the right of the Security Management window, click the Command Group tab. Click Bind Command Group. The Bind Command Group dialog box is displayed, as shown in Figure 7-7.

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Figure 7-7 Selecting command groups

Step 4 Select command groups for the NE user. Click OK. ----End

7.7.5 Deleting NE User Accounts


Description
Delete NE user accounts. After an NE user account is deleted, you cannot use the NE user account to execute MML commands of the NE on the M2000, or you cannot log in to the LMT of the NE. The corresponding M2000 user, however, still exists.

Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, MSC Server, MGW, HLR, and IWF.

Prerequisites
Before deleting an NE user account, ensure that:
! !

You have logged in to the M2000 client. You are authorized to delete NE users.

Procedure
To delete NE user accounts, perform the following steps on the M2000 client: Step 1 Choose System > Security Management.

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The Security Management window is displayed. Step 2 Under the NE node in the navigation tree, select the NE bound with the NE user account you want to delete, and then select the user account.

If the target NE is not displayed in the navigation tree, right-click the NE node in the topology view , select Refresh to refresh the navigation manually.

Step 3 Right-click and select Delete. When the Confirm dialog box is displayed, click Yes. ----End

7.8 Monitoring Operations of M2000 Users and NE Users


7.8.1 Overview of User Logs and NE Logs
You can operate an NE directly on the M2000 or by sending MML commands from the LMT of the NE. The M2000 monitors all the operations performed on the M2000 and LMT, and records the operations into logs.
! !

The operations performed on the M2000 are recorded to user logs. The operations performed on the LMT are recorded to NE logs.

The M2000 supports browsing user and NE logs, and monitors login of M2000 and NE users.

7.8.2 Synchronizing NE Logs


Description
Upload operation logs from an NE LMT to the M2000 through the synchronization between the M2000 and the NE, so that you can browse the operation logs on the M2000. Synchronize NE logs in either of the following two ways:
! !

Manual synchronization: The M2000 starts extracting NE logs from NEs after receiving a manual synchronization command. Automatic synchronization: The M2000 sends a synchronization command to NEs to extract NE logs at the preset time of each day.

Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, MSC Server, MGW, HLR, CG and IWF.

Prerequisites
Before synchronizing NE logs, ensure that:
! ! !

You have logged in to the M2000 client. The NE is properly connected to the M2000. The NE file server is configured.

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You are authorized to query and synchronize NE logs.

Procedure for Synchronizing NE Logs Manually


To synchronize NE logs manually, perform the following steps on the M2000 client: Step 1 Select an NE from the Topology map. Step 2 Right-click and select Synchronize NE Log. Step 3 To view the synchronization progress, select Software > Browser. The information, such as the synchronization status, progress, and time, is displayed in the table in the lower part of the Software Browser window, as shown in Figure 7-8. Figure 7-8 Software Browser dialog box

Procedure for Synchronizing NE Logs Automatically


To synchronize NE logs automatically, perform the following steps on the M2000 client: Step 1 Choose System > Log Management > NE Log Setting. The NE Log Setting dialog box is displayed, as shown in Figure 7-9.

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Figure 7-9 Synchronizing NE logs automatically

Step 2 Turn on the Enable the NE log synchronizing check box, set the time for automatic synchronization, and click Set.

During the auto-synchronization process, much bandwidth and CPU resources are consumed. To avoid the influence to user routine operation, Huawei recommends you to perform this task in the morning.

----End

7.8.3 Querying NE Logs


Description
Query the NE logs synchronized from the NE to the M2000.

Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, MSC Server, MGW, HLR, CG and IWF.

Prerequisites
Before querying NE logs, ensure that:
! !

You have logged in to the M2000 client. You are authorized to query and synchronize NE logs.

Procedure
To query NE logs, perform the following steps on the M2000 client:

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Step 1 Choose System > Log Management > Log Query and Statistic. The Log Management window is displayed. Step 2 In the navigation tree on the left, select the nodes Log Query > NE Log. Step 3 Set query conditions on the right of the window, as shown in Figure 7-10. Figure 7-10 Querying NE logs

Step 4 Click Query. The queried NE logs are displayed. ----End

7.8.4 Monitoring NE User Login on LMTs


Description
The M2000 monitors login of NE users on the NE LMTs. When an NE user logs in to or out of the relevant LMT, a message box is displayed at the bulb at the right bottom corner of the M2000 GUI, showing the user name and terminal IP address of the NE user that currently logs into or out of the LMT. You can set on the M2000 client whether to display the login status of the NE user on the LMT. For details, see section 2.3 Setting Properties of the M2000 Client.

Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, MSC Server, MGW, HLR, CG and IWF.

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Prerequisites
Before monitoring NE user login on LMTs, ensure that:
! !

You have logged in to the M2000 client. You are authorized to monitor NE users.

Procedure
No manual operations are required.

7.8.5 Monitoring Operations and Sessions of NE Users


Description
On the M2000 client, you can maintain and monitor NE users locally. You can query information about NE users and monitor operations and sessions of NE users. For the NE user that performs invalid operations, the M2000 forces the NE user to exit.

Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, MSC Server and IWF.

Prerequisites
Before monitoring operations and sessions of NE users, ensure that:
! !

You have logged in to the M2000 client. You are authorized to monitor and force NE users to exit.

Procedure
To monitor operations and sessions of NE users, perform the following steps on the M2000 client: Step 1 Choose System > User Monitor. The User Monitor dialog box is displayed. Step 2 Click the Location Maintenance Monitor tab. Step 3 Select an NE in the physical topology tree on the left. Step 4 Click Monitor. The monitoring of the status, sessions, and operations of the users of the NE starts. ----End

7.9 Management of Enhanced Maintenance for NEs


7.9.1 Overview
Enhanced management for NE maintenance includes the following functions:

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Device management Trace management Monitoring management

7.9.2 Upgrading Enhanced Maintenance for NEs


Description
! !

Upgrade the version of enhanced maintenance for NEs. Generate the Enhanced NE Maintenance menu item.

Network Equipment Supporting This Task


All NEs, except the CG, in the WCDMA networks.

Prerequisites
Before upgrading the enhanced maintenance for NEs, ensure that:
! ! ! !

You have logged in to the M2000 client as the NE user account. Both the M2000 server and the client are installed with meditative NE software. The NEs are connected to the M2000 properly. The NEs support the LMT.

Procedure
To upgrade the enhanced maintenance for NEs, perform the following steps: Step 1 Select a physical NE in the topology view or from the navigation tree. Step 2 Right-click the NE, and select Upgrade Enhanced NE Maintenance from the shortcut menu. The Confirm dialog box is displayed, prompting "The upgrade takes some time. Do you really need to upgrade?" Step 3 Click Yes. If no upgrade files exist in the local, go to step 5). Step 4 The Confirm dialog box is displayed, prompting The upgrade file exists. Do you want to redownload the upgrade file?

The local system can save only three versions of the upgrade file. Click Yes to redownload the upgrade file. Click No to run the existing upgrade file.

Step 5 Select the installation directory. Note that the directory must be the installation directory of the current client. Step 6 Click Next to install the upgrade file. Step 7 Click Finish. After the upgrade file is installed successfully, restart the M2000.

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Step 8 Select a physical NE and right-click it. The Enhanced NE Maintenance menu item is added, as shown in Figure 7-11. Figure 7-11 enhanced NE maintenance

Choose a menu item under the Enhanced NE Maintenance. The function is performed if the version of common components for the enhanced NE maintenance on the M2000 client is consistent with that on the server. Otherwise, perform the following steps:
!

If the version on the client is earlier than that on the server, the system prompts you to upgrade the common component for the enhanced NE maintenance on the client. Click Yes to upgrade. Click No to perform the maintenance forcibly. If the version on the client is later than that on the server, the system prompts you to install the corresponding enhanced NE maintenance version on the server, or uninstall the common component for the enhanced NE maintenance on the client to restart the enhanced NE maintenance upgrade.

----End

7.9.3 Equipment Management


Description
! ! !

Activate the NE device panel. Configure and maintain the NE device though MML command. Ensure the normal running of the system.

Network Equipment Supporting This Task


All NEs, except the CG, in the WCDMA networks.

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Prerequisites
Before activating the NE device panel, ensure that:
! ! ! !

You have logged in to the M2000 client as the NE user account. Both the M2000 server and the client are installed with meditative NE software. The NEs are connected to the M2000 properly. The NEs has been upgraded with the enhanced maintenance.

Procedure
To activate the NE device panel, perform the following steps: Step 1 Select a physical NE in the topology view or from the navigation tree. Step 2 Right-click the NE and choose Enhanced NE Maintenance > Equipment Management from the shortcut menu. You can manage the NE device in the displayed Device Panel dialog box, as shown in Figure 7-12. Figure 7-12 Device panel

----End

7.9.4 Monitoring Management


Description
!

Activate the NE monitoring panel.

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Monitor the NE device and service status through graphics or data in real time. Analyze and handle the exceptions.

Network Equipment Supporting This Task


All NEs, except the CG, in the WCDMA networks.

Prerequisites
Before activating the NE monitoring panel, ensure that:
! ! ! !

You have logged in to the M2000 client as the NE user account. Both the M2000 server and the client are installed with meditative NE software. The NEs are connected to the M2000 properly. The NEs has been upgraded with the enhanced maintenance.

Procedure
To activate the NE monitoring panel, perform the following steps: Step 1 Select an NE in the topology view or from the navigation tree. Step 2 Right-click the NE, and choose Enhanced NE Maintenance > Monitoring Management from the shortcut menu. You can monitor the NE in the displayed Monitor Panel window, as shown in Figure 7-13. Figure 7-13 Monitor Panel

----End

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7.9.5 Tracing Management


Description
Activate the NE trace panel. Locate and handle the NE failure through tracing interfaces and signaling links.

Network Equipment Supporting This Task


All NEs, except the CG, in the WCDMA networks.

Prerequisites
Before activating the NE trace panel, ensure that:
! ! ! !

You have logged in to the M2000 client as the NE user account. Both the M2000 server and the client are installed with meditative NE software. The NEs are connected to the M2000 properly. The NEs has been upgraded with the enhanced maintenance.

Procedure
To activate the NE trace panel, perform the following steps: Step 1 Select an NE in the topology view or from the navigation tree. Step 2 Right-click the NE, and choose Enhanced NE Maintenance > Tracing Management from the shortcut menu. You can perform the trace management in the displayed Trace Panel dialog box, as shown in Figure 7-14.

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Figure 7-14 Trace panel

----End

7.10 Executing NE MML Commands


7.10.1 Overview of MML Commands
MML is the Human-Machine Language. You can send MML commands to the NEs on the M2000 to operate and maintain the NEs. For example, you can configure NE information and query NE settings.

7.10.2 Viewing the MML Command Window


Description
View the MML Command window on the M2000 client.

Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, MSC Server, MGW, HLR, and IWF.

Prerequisites
Before viewing the MML Command window, ensure that:
! !

You have logged in to the M2000 client. The mediation software of this NE is installed on the M2000 server.

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The NE communicates with the M2000 well.

Procedure
To view the MML Command window, perform the following steps on the M2000 client: Step 1 Choose Configuration > MML Command. The MML Command window is displayed. Step 2 Select an NE and the NE version in the navigation tree on the left. The MML command navigation tree and the command entry box are displayed, as shown in Figure 7-15. Figure 7-15 MML Command window

The system upgrades the NE version automatically if the NE version is not upgraded. After the upgrade, query the MML commands of the NE.

----End

7.10.3 Executing One MML Command


Description
Execute one MML command in the MML Command window on the M2000 client.

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Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, MSC Server, MGW, HLR, and IWF.

Prerequisites
Before executing one MML command, ensure that:
! ! !

You have logged in to the M2000 client as an NE user of the NE. The MML Command window is displayed. The NE user is bound with the relevant command groups.

Procedure
To execute one MML command, perform the following steps on the M2000 client: Step 1 In the navigation tree , the upper left part of the MML Command window , select a NE with version. Step 2 In the MML command navigation tree, the bottom left part of the MML Command window, select the node of an MML command you want to execute. Step 3 Double-click the command node. The command is displayed in the Command Input box in the bottom left part of the MML Command window, as shown in Figure 7-15. Step 4 Enter the parameters of the command. The mandatory parameters are red. Step 5 Click on the right of the Command Input box or press F9 to execute the command.

The results for the executed command are displayed in the Command Maintenance tab in the right part of the MML Command window.

When executing the same MML command on multiple NEs, the system delivers the command to the NEs one after another. The NEs, however, must be of the same type and version. For some MML commands, more than one message is returned after you execute the command. The Command Maintenance tab, however, displays only the first message. To view the following messages, choose Configuration > Follow-up Report Browser. The Follow-up Report Browser window is displayed to show the following messages.

----End

7.10.4 Setting the MML Command Script


Description
Set the MML command script mode to save MML commands to a command script. A command script is a text file. It records a batch of MML commands for a single NE or multiple NEs of the same type. You can execute multiple MML commands by executing a command script.

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Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, MSC Server, MGW, HLR, and IWF.

Prerequisites
Before setting the MML command script, ensure that:
! ! !

You have logged in to the M2000 client as an NE user. The MML Command window is displayed. The NE user is bound with the relevant command groups.

Procedure
To set the MML command script, perform the following steps on the M2000 client: Step 1 Click the Command Maintenance tab on the right of the MML Command window. Step 2 Right-click in the blank area of the tab, and select MML Client Setting. The MML Client Setting dialog box is displayed, as shown in Figure 7-16. Figure 7-16 Selecting the script mode

Step 3 Turn on the Script Mode check box in the Operation Mode Option area. Click OK. Step 4 Enter an MML command in the MML Command window. You can enter multiple MML commands here. The entered commands are added to the command list. Step 5 Click on the right of the Command Input box.

The Save dialog box is displayed. Step 6 Enter the name and path of the script file to save the MML commands to the script. ----End

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7.10.5 Executing Multiple MML Commands


Description
Set immediate script tasks. The system executes the immediate task to execute multiple MML commands at a time by executing a script file that contains the command.

Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, MSC Server, MGW, HLR, and IWF.

Prerequisites
Before executing multiple MML commands, ensure that:
! ! !

You have logged in to the M2000 client as an NE user of the NE. The MML command script file is configured. The NE user is bound with the relevant command groups.

Procedure
To execute multiple MML commands, perform the following steps on the M2000 client: Step 1 Choose Configuration > Script Command. The Script Command window is displayed. Step 2 Click Create. The Create Task dialog box is displayed, as shown in Figure 7-17. Figure 7-17 Create Task dialog box

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Step 3 Enter a task name, and select a script file. Step 4 Turn on the Immediate Task option. Set Start Time, Period, and Repeat Times. Click OK. ----End

7.10.6 Executing MML Commands Periodically


Description
Set periodic script tasks. The system executes the periodic task at the specified time to execute MML commands through a script file that contains the commands.

Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, MSC Server, MGW, HLR, and IWF.

Prerequisites
Before executing MML commands periodically, ensure that:
! ! !

You have logged in to the M2000 client as an NE user of the NE. The MML command script file is configured. The NE user is bound with the relevant command groups.

Procedure
To execute MML commands periodically, perform the following steps on the M2000 client: Step 1 Choose Configuration > Script Command. The Script Command window is displayed. Step 2 Click Create. The Create Task dialog box is displayed, as shown in Figure 7-17. Step 3 Enter a task name, and select a script file. Step 4 Turn on the Periodic Task option. Set Start Time, Period, and Repeat Times. Click OK. ----End

7.10.7 Saving MML Command Results


Description
Set report redirection to save the MML command result to a file.

Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, MSC Server, MGW, HLR, and IWF.

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Prerequisites
Before saving MML command results, ensure that:
! ! !

You have logged in to the M2000 client as an NE user of the NE. The MML Command window is displayed. The NE user is bound with the relevant command groups.

Procedure
To save MML command results, perform the following steps on the M2000 client: Step 1 Select an NE and an NE version in the MML Command window. The M2000 GUI displays the MML Command tree and the Command Input box. Step 2 Right-click the Command Maintenance tab in the MML Command window, and select Report Redirection. Step 3 In the displayed Save dialog box, enter a name for the file to save the MML command result. Step 4 Execute an MML command. The command result is displayed in the Common Maintenance tab and saved to the file. Step 5 To stop the saving of the command result, right-click in the Command Maintenance tab, and select Cancel Redirection.

To save the result of the last MML command to a file, right-click in the Common Maintenance tab, and select Save As.

----End

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About This Chapter


The following table lists the contents of this chapter. Title 8.1 Checking the NE Software 8.2 Setting the File Server 8.3 Upgrading the NE Software 8.4 Upgrading the NodeB Software and Patches 8.5 Managing the Software License Description Describes how to check the NE software. Describes how to set the file server. Describes how to upgrade the NE software. Describes how to upgrade the NodeB software and patches. Describes how to manage the software license.

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8.1 Checking the NE Software


8.1.1 Checking NE Software Packages on the M2000
Description
Check the software version of the NEs that are saved on the M2000 server.

Network Equipment Supporting This Task


RNC, NodeB, SGSN, and GGSN.

Prerequisites
Before checking NE software packages on the M2000, ensure that you have logged in to the M2000 client.

Procedure
To check NE software packages on the M2000, perform the following steps on the M2000 client: Step 1 Choose Software > Browser. The Software Browser dialog box is displayed. Step 2 Click the Server tab. Select an NE type in the navigation tree. Step 3 Select the VERSION node to view the information about all software versions and patches of the NE type, as shown in Figure 8-1.

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Figure 8-1 Checking the NE version

----End

8.1.2 Checking the Running NE Software


Description
Check the version of the software that is currently running on the NE.

Network Equipment Supporting This Task


RNC, NodeB, and GGSN.

Prerequisites
Before checking the running NE software, ensure that:
! !

You have logged in to the M2000 client. The file server is configured.

Procedure
To check the running NE software, perform the following steps on the M2000 client: Step 1 Choose Software > Browser. The Software Browser window is displayed. Step 2 Click the NE tab. Select an NE in the navigation tree.

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Step 3 Select the VERSION node to view the information about the software version and patches of the NE. ----End

8.2 Setting the File Server


8.2.1 Purpose of and Principles for Setting the File Server
Software management of the M2000 is based on the FTP protocol. An FTP server, that is, the relay server, is required for transferring files between the M2000 and the NEs. By default, the M2000 serves as the FTP server and the NEs as FTP clients. Owing to the restriction of the firewall upon networking or other network reasons, NEs may fails to directly download files from the M2000. Hence the M2000 must support NEs to be set as relay servers. Table 8-1 lists the file servers available for the NEs. Table 8-1 File servers available for the NEs NE NodeB RNC CG SGSN GGSN MSCServer MGW HLR IWF File Server RNC or M2000 RNC or M2000 GGSN, MSC Server, or M2000 SGSN, GGSN, or M2000 SGSN or M2000 MSC Server or M2000 MSC Server or M2000 MSC Server or M2000 MSC Server or M2000

8.2.2 Setting the NE File Server


Description
Set the file server for an NE. You can perform software management operations, such as checking the NE software version, upgrading the NE software, and viewing NE logs through the file server.

Network Equipment Supporting This Task


RNC, NodeB, CG, SGSN, GGSN, MSC Server, MGW, HLR, and IWF.

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Prerequisites
Before setting the NE file server, ensure that you have logged in to the M2000 client.

Procedure
To set the NE file server, perform the following steps on the M2000 client: Step 1 Choose System > File Server Setting. The File Server Setting dialog box is displayed. Step 2 Select an NE in the navigation tree. Step 3 In the File Server Name column on the right of the dialog box, select a file server for the NE, as shown in Figure 8-2. Figure 8-2 Setting the file server

Step 4 Click Apply to make the file server effective. ----End

8.3 Upgrading the NE Software


8.3.1 Procedure for Upgrading the NE Software
Figure 8-3 shows the procedure for upgrading the NE software through the M2000 client.

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Figure 8-3 Procedure for upgrading the NE software


Start

Prepare new software version

Download new software version

Load new software version

Activate new software version

New version runs normally? Yes Synchronize software version No Fall back software version

End

8.3.2 Copying the NE Software to the M2000 Client


Description
Copy the NE software from the CD to the local computer.

Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, MSC Server, MGW, HLR, and IWF.

Prerequisites
Before copying the NE software to the M2000 client, ensure that you have logged in to the Windows operating system.

Procedure
To copy the NE software to the M2000 client, perform the following steps on the M2000 client:

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Step 1 Insert the NE software CD into the CD-ROM of the M2000 client. Step 2 Copy the data from the CD to the disk on the computer. ----End

8.3.3 Uploading the NE Software from the M2000 Client to the M2000 Server
Description
Upload the NE software from the PC that serves as the M2000 client to the M2000 server.

Network Equipment Supporting This Task


RNC, NodeB, SGSN, GGSN, and MSC Server.

Prerequisites
Before uploading the NE software from the M2000 client to the M2000 server, ensure that you have logged in to the M2000 client.

Procedure
To upload the NE software from the M2000 client to the M2000 server, perform the following steps on the M2000 client: Step 1 Choose Software > Browser. The Software Browser window is displayed. Step 2 Click the Server tab. Select the NE for which you want to upload the software. Step 3 Select the VERSION node and then a software version. Step 4 Right-click and select Upload Patch File to Current Folder > From Local. The Upload File to Server dialog box is displayed. Step 5 Select the path of the local NE software file in the left pane. Click the right pane. Step 6 Click Start. A percentage is displayed in the lower part of the Upload File to Server window to show the upload progress. Step 7 Click Exit when the upload is complete. ----End to add the file to

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8.3.4 Downloading the NE Software to a Board of an NE


Description
Download an NE software from the M2000 server to a board of the NE.

Files must be transferred between the client and the NEs through a file server.

Network Equipment Supporting This Task


RNC, NodeB, GGSN, SGSN, and MSC Server.

Prerequisites
Before downloading the NE software to a board of an NE, ensure that:
! ! !

You have logged in to the M2000 client. The file server of the NE is configured. The NE is properly connected to the M2000.

Procedure
To download the NE software to a board of an NE, perform the following steps on the M2000 client: Step 1 Choose Software > File Transfer Wizard. The File Transfer Wizard dialog box is displayed, as shown in Figure 8-4.

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Figure 8-4 Selecting the file location and type

Step 2 Select the file location, file type, and NE type. Click Next. Step 3 Select the file to be transferred, and click Next. Step 4 Select NE as the destination. Click Next. Step 5 Confirm the transfer settings. Click Transfer. The Download Software Parameters Selection dialog box is displayed, as shown in Figure 8-5.

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Figure 8-5 Selecting download software parameters

Step 6 Select the board to which the software is downloaded. Click OK. Step 7 Click Exit in the File Transfer Wizard dialog box. ----End

8.3.5 Operating the NE Software


Description
Manage the NE software through software management of the M2000. The M2000 software management includes the Load, Activate, and Synchronize operations.
! !

Load: to load the NE software to each board. Activate: to activate the NE software. The NE software is inactive after it is loaded to the NE. After receiving the activation command, the NE restarts and then runs the software.

Synchronize: to synchronize the activated NE software version of the active BAM/control-board to the standby BAM/control-board to keep the version consistency.

Network Equipment Supporting This Task


RNC, NodeB and GGSN.

Prerequisites
Before operating the NE software, ensure that:
!

You have logged in to the M2000 client.

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The file server of the NE is configured. The NE is properly connected to the M2000. The NE software is downloaded to the NE.

Procedure
To operate the NE software, perform the following steps on the M2000 client: Step 1 Choose Software > Browser. The Software Browser window is displayed. Step 2 Click the NE tab. Select an NE. Step 3 Select the VERSION node, and then a software version. Step 4 Right-click and select one of the following menu items:

The NE resets automatically after you activate the NE software. Be cautious with the Activate operation.
! ! !

Load: to load the NE software Activate: to activate the NE software Synchronize: to synchronize the software of the active BAM/control-board to the standby BAM/control-board

After you select one of the above menu items, the M2000 creates a software management task. Choose Software > Browser to view the task in the Software Browser window. ----End

8.3.6 Downloading NE Software Patches to a Board of an NE


Description
Download the NE software patches from the M2000 server to a board of an NE.

Network Equipment Supporting This Task


RNC and GGSN.

Prerequisites
Before downloading NE software patches to a board of an NE, ensure that:
! ! !

You have logged in to the M2000 client. The file server of the NE is configured. The NE is properly connected to the M2000.

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Procedure
For details, see part 8.3.4 "Downloading the NE Software to a Board of an NE."

8.3.7 Operating Patches


Description
Manage the NE software through software management of the M2000. The M2000 software management includes the Load, Activate, Deactivate, Confirm, and Uninstall operations.
! !

Load: to load the NE software to each board. Activate: to activate the NE software. The NE software is inactive after it is loaded to the NE. After receiving the activation command, the NE restarts and then runs the software. Deactivate: to deactivate the patches if the patches do not work well. Confirm: to confirm the patches so that the activated patch serves as the current default patch and the patch is still valid upon a system restart. Confirm the patches after the patches work properly for a while after being activated. Uninstall: to uninstall the patches if the patches are of no use.

! !

Network Equipment Supporting This Task


RNC, GGSN, NodeB, MSC Server.

Prerequisites
Before operating patches, ensure that:
! ! ! !

You have logged in to the M2000 client. The file server of the NE is configured. The NE is properly connected to the M2000. The NE software patches are downloaded to the NE.

Procedure
To operate patches, perform the following steps on the M2000 client: Step 1 Choose Software > Browser. The Software Browser window is displayed. Step 2 Click the NE tab. Select an NE. Select the VERSION node and then a patch version. Step 3 Right-click and click one of the following menu items:

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The NE resets automatically after you activate the NE software. Be cautious with the Activate operation.
! ! ! ! !

Load: to load the NE patch Activate: to activate the NE patch Deactivate: to deactivate the NE patch Confirm: to confirm the NE patch Uninstall: to uninstall the NE patch

After you select one of the above menu items, the M2000 creates a software management task. Choose Software > Browser to view the task in the Software Browser window. ----End

8.3.8 Monitoring the Software Upgrade Progress


Description
Monitor the NE upgrade process, which includes loading, activating, and synchronizing the NE software, and loading, activating, deactivating, confirming, and uninstalling the NE patches.

Network Equipment Supporting This Task


RNC, NodeB, GGSN, and MSC Server.

Prerequisites
Before monitoring the software upgrade progress, ensure that:
! ! !

You have logged in to the M2000 client. The file server of the NE is configured. The NE is properly connected to the M2000.

Procedure
To monitor the software upgrade progress, perform the following steps on the M2000 client: Step 1 Choose Software > Browser. The Software Browser window is displayed. Step 2 The progress percentages of various tasks are listed in a table in the lower part of the Software Browser window. Step 3 Right-click and select Set to filter the information displayed in the window. To view the details of a particular line, right-click and select Show Detail. ----End

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8.3.9 Falling Back the Software Version


Description
Fall back the NE software to the version before the upgrade.

Network Equipment Supporting This Task


RNC, NodeB, and GGSN.

Prerequisites
Before falling back the software version, ensure that:
! ! !

You have logged in to the M2000 client. The file server of the NE is configured. The NE is properly connected to the M2000.

Procedure
To fall back the software version, perform the following steps on the M2000 client: Step 1 Choose Software > Browser. The Software Browser window is displayed. Step 2 Click the NE tab. Select the NE version that is used before the upgrade. Step 3 Right-click and select Load to load the NE software.

The NE resets automatically after you activate the NE software. Be cautious with the Activate operation. Step 4 Right-click and select Activate to activate the NE software. ----End

8.4 Upgrading the NodeB Software and Patches


8.4.1 NodeB Upgrade Policies
Usually, an RNC hosts tens or hundreds of NodeBs. The following ways are used to upgrade multiple NodeBs at a time:
!

Upgrade the software of one NodeB first. After verifying the software upgrade, install and verify the patches, and then upgrade the other NodeBs in batches.

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Upgrade all the NodeBs in batches. Divide them into groups and then upgrade the NodeBs in each group in batches. To simplify the verification test after the upgrade, divide the NodeBs by region. The number of NodeBs in one group depends on the batch processing capability of the M2000. By default, the M2000 supports batch upgrade of 30 NodeBs at a time.

8.4.2 Upgrading One NodeB


Description
Upgrade one NodeB at a time. The M2000 supports the upgrading of the NodeB software. You can define the upgrading procedure on the M2000 client. The system performs the upgrade automatically based on the defined procedure, which simplifies the software upgrade.

Network Equipment Supporting This Task


NodeB.

Prerequisites
Before upgrading one NodeB, ensure that:
! ! ! !

You have logged in to the M2000 client. The file server is configured for the NodeB. The NodeB is properly connected to the M2000. The upgrade software and patches of the NodeB are uploaded to the M2000 server.

Procedure
To upgrade one NodeB, perform the following steps on the M2000 client: Step 1 Choose Software > Browser. The Software Browser window is displayed. Step 2 Click the NE tab. Select NodeB. Step 3 Right-click and select Upgrade. The NodeB Upgrade step 1 of 2 dialog box is displayed, as shown in Figure 8-6.

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Figure 8-6 Step 1 of 2 for upgrading one NodeB

Step 4 Select the NodeB you want to upgrade. Click Next. The NodeB Upgrade step 2 of 2 dialog box is displayed, as shown in Figure 8-7. Figure 8-7 Step 2 of 2 for upgrading one NodeB

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Step 5 Select Upgrade Bootrom and Software or Upgrade Patch, and select the relevant operations. Click OK. The Confirm dialog box is displayed. Step 6 Click OK. The system upgrades the NodeB software or patches. ----End

8.4.3 Upgrading Multiple NodeBs


Description
Upgrade multiple NodeBs at a time. The M2000 supports the batch software upgrading for multiple NodeBs. You can define the upgrading procedure on the M2000 client. The system performs the upgrade automatically based on the defined procedure, which simplifies the software upgrade. By default, the M2000 supports the batch upgrade of 30 NodeBs at a time.

Network Equipment Supporting This Task


NodeB.

Prerequisites
Before upgrading multiple NodeBs, ensure that:
! ! ! !

You have logged in to the M2000 client. The file server is configured for the NodeBs. The NodeBs are properly connected to the M2000. The upgrade software and patches of the NodeBs are uploaded to the M2000 server.

Procedure
For details, see part 8.4.2 "Upgrading One NodeB." Ensure to select multiple NodeBs in the NodeB Upgrade step 2 of 2 dialog box.

8.5 Managing the Software License


8.5.1 Overview
Software license management applies to only the NEs such as the RNC, NodeB, SGSN, and GGSN. This section takes the NodeB as an example to explain how to manage the NodeB license. The related management operations include viewing, modifying, and synchronizing the NodeB license.

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8.5.2 Checking the License Allocated to NodeBs


Description
On the M2000 client, you can check the license information of each NodeB, or the RAN license information allocated to each NodeB hosted in the RAN concerned.

Network Equipment Supporting This Task


NodeB.

Prerequisites
Before checking the license allocated to NodeBs, ensure that:
! ! !

You have logged in to the M2000 client. The NodeBs are properly connected to the M2000. The ESN is obtained from the corresponding NodeB.

Procedure
To check the license allocated to NodeBs, perform the following steps on the M2000 client: Step 1 Choose Software > License Manager. The License Browser window is displayed, as shown in Figure 8-8. Figure 8-8 Browsing the license of the current NodeB

Step 2 Select an RNC node in the file structure tree on the left. The table on the right displays the license of all the NodeBs hosted in this RAN.

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----End

8.5.3 Modifying the License Allocated to NodeBs


Description
You can schedule licenses among NodeBs to adjust to the change of network functions and capacity in special cases. Modify the license allocated to NodeBs through the M2000 client.

Network Equipment Supporting This Task


NodeB.

Prerequisites
Before modifying the license allocated to NodeBs, ensure that:
! ! ! !

You have logged in to the M2000 client. The NodeBs are properly connected to the M2000. The Equipment Serial Number (ESN) is obtained from the corresponding NodeB. The sum of the license allocated to all the NodeBs hosted in the RNC does not exceed the license control information.

Procedure
To modify the license allocated to NodeBs, perform the following steps on the M2000 client: Step 1 Choose Software > License Manager. The License Browser window is displayed. Step 2 Select an RNC node in the file structure tree on the left. The table in the upper part of the window displays the RAN license. Step 3 Select a license record. The table in the lower part of the window lists the license allocated to all the NodeBs hosted in the RAN concerned. Step 4 Select a NodeB license record. Right-click and select Modify, or double-click the NodeB license record. The Modify dialog box is displayed. Reset the parameters. Step 5 Click OK. Step 6 Make the modified license effective. For details, see 8.5.4 "Allocating the RAN License." ----End

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8.5.4 Allocating the RAN License


Description
After you modify the NodeB license on the M2000 client, allocate the modified RAN license to all the NodeBs hosted in the RAN concerned.

Network Equipment Supporting This Task


NodeB

Prerequisites
Before allocating the RAN license, ensure that:
! ! !

You have logged in to the M2000 client. The NodeBs are properly connected to the M2000. The ESN is obtained from the corresponding NodeB.

Procedure
To allocate the RAN license, perform the following steps on the M2000 client: Step 1 Choose Software > License Manager. The License Browser window is displayed. Step 2 Select an RNC node in the file structure tree on the left. The table in the upper part of the window displays the RAN license. Step 3 Select a license record. The lower part of the window lists the license allocated to all the NodeBs hosted in the RAN concerned. Step 4 Select a NodeB with the license modified. Right-click and select Distribute All. The Confirm dialog box is displayed. Step 5 Click OK. The modified license information is allocated to all the NodeBs. ----End

8.5.5 Synchronizing the License Allocated to NodeBs


Description
Synchronize the license to ensure that the license allocated to all the NodeBs is consistent with that stored on the M2000 server.

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Network Equipment Supporting This Task


NodeB

Prerequisites
Before synchronizing the license allocated to NodeBs, ensure that:
! ! !

You have logged in to the M2000 client. The NodeBs are properly connected to the M2000. The ESN is obtained from the corresponding NodeB.

Procedure
To synchronize the license allocated to NodeBs, perform the following steps on the M2000 client: Step 1 Choose Software > License Manager. The License Browser window is displayed. Step 2 Select an RNC node in the file structure tree on the left. The table in the right upper part of the window displays the RAN license. Step 3 Select a license record. The table in the lower part of the window lists the license allocated to all the NodeBs hosted in the RAN concerned. Step 4 Select a NodeB with the license modified. Right-click and select Synchronize License to synchronize the NodeB license. ----End

8.5.6 Deleting the RAN License


Description
After the RAN is allocated with a new license, the system automatically activates the license. If the old license still exists, it is deactivated by the system. Users can remove the deactivated licenses in the RAN.

Network Equipment Supporting This Task


NodeB

Prerequisites
Before deleting the RAN license, ensure that:
! ! !

You have logged in to the M2000 client. The NodeBs are properly connected to the M2000. The ESN is obtained from the corresponding NodeB.

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Procedure
To delete the RAN license, perform the following steps on the M2000 client: Step 1 Choose Software > License Manager. The License Browser window is displayed. Step 2 Select an RNC node in the file structure tree on the left. The table in the right upper part of the window displays the RAN license. Step 3 Select a license record. Right-click and select Delete. The license is deleted. ----End

8.5.7 Uploading the License from the Client to the Folder on the Server
Description
Upload the license from the M2000 client to a folder on the M2000 server and wait for allocation.

Network Equipment Supporting This Task


NodeB

Prerequisites
Before uploading the license from the client to a folder on the server, ensure that:
! ! !

You have logged in to the M2000 client. The NodeBs are properly connected to the M2000. The ESN is obtained from the corresponding NodeB.

Procedure
To upload the license from the client to a folder on the server, perform the following steps on the M2000 client: Step 1 Choose Software > License Manager. The License Browser window is displayed. Step 2 Select an RNC node in the file structure tree on the left. Right-click the RNC node and select Upload > From Client. The Upload File(s) to Server dialog box is displayed.

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Step 3 Select the file(s) or folder(s) to be uploaded on the left, and click list on the right. Click the left list.

to add them to the

to move the selected file(s) or folder(s) from the right list to

Step 4 Click Start to upload the selected file(s) or folder(s). The lower part of the window displays the uploading process. Step 5 Click Stop to stop the uploading. The selected file(s) or folder(s) are deleted. Step 6 Click Exit when the upload is complete. The License Browser dialog box displays the uploaded file(s) or folder(s). ----End

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9 Backup Managemnet

9
About This Chapter
Title 9.1 Overview of the NE Data 9.2 Backing Up NE Data 9.3 Browsing the NE Backup Progress 9.4 Checking NE Backup Files 9.5 Restoring the NE Data

Backup Managemnet

The following table lists the contents of this chapter. Description Introduces the Ne data to be backed up. Describes how to backup the NE data. Describes how to browse the NE backup progress. Describes how to check the NE backup files. Describes how to restore the NE data.

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9.1 Overview of the NE Data


Back up the NE data periodically to ensure data security. The M2000 supports the backup of the NE configuration files and logs to the M2000 server. Table 9-1 lists the NE data to be backed up. Table 9-1 NE backup data NE Type NodeB Backup File Data configuration Engineering parameters Operation logs Device archives Main control data Board logs RTWP routine test logs SGSN Configuration data System data User data Command conversion file Alarm conversion file Performance tasks User-defined performance options Performance templates Tracing tasks License System description MGW Environment configuration Configuration data Performance task configuration Description Configuration data of the BS Engineering data of the BS Data about BS maintenance Manufacturing data of all boards in the BS NMPT O&M data O&M data of each board in the BS RTWP data SGSN configuration data SGSN system data SGSN user data MML commands changed to the default ones of the SGSN Alarms changed to the default ones of the SGSN Data about SGSN performance tasks Data about user-defined SGSN performance options Data about SGSN performance templates Data about SGSN tracing tasks SGSN license Description of the SGSN hardware Information on application types of the UMG8900 UMG configuration data Data about UMG performance tasks

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NE Type

Backup File Performance object templates Performance counter templates Performance time templates Performance task templates User-defined performance counters Tracing task configuration Routine test task configuration Alarm configuration modification Alarm filter conditions Alarm board filter conditions Alarm synchronization number Data management configuration User data

Description Data about UMG performance object templates Data about UMG performance counter templates Data about UMG performance time templates Data about UMG performance task templates UMG user defined performance counters Configuration data about tracing tasks Configuration data about UMG routine test tasks Modified UMG alarm configuration data UMG filter conditions Conditions for filtering UMG boards UMG alarm synchronization number Configuration data about the UMG data management UMG user data GGSN configuration data GGSN alarm logs GGSN operation logs GGSN performance statistics GGSN user data RNC configuration data MSC Server configuration data CG configuration data HLR configuration data IWF configuration data

GGSN

Configuration data Alarm logs Operation logs Performance statistics User data

RNC MSC Server CG HLR IWF

Configuration data Configuration data Configuration data Configuration data Configuration data

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9.2 Backing Up NE Data


9.2.1 Backup Modes
Back up the NE data in two ways: periodic backup and manual backup.
! !

Periodic backup: The M2000 backs up the NE data periodically through the periodic backup task, which backs up the data about all the NEs. Manual backup: Manual backup is also called immediate backup. In other words, you can back up the NE data manually at any time.

9.2.2 Backing Up NE Data Periodically


Description
Create periodic back tasks to back up the NE data periodically.

Network Equipment Supporting This Task


All manageable network equipment.

Prerequisites
Before backing up NE data periodically, ensure that:
! ! !

You have logged in to the M2000 client. The file server is configured. You are authorized with the relevant privileges.

Procedure
To back up NE data periodically, perform the following steps on the M2000 client: Step 1 Choose Tool > System Backup > Periodic Backup Setting. The Periodic Backup dialog box is displayed, as shown in Figure 9-1.

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Figure 9-1 Creating a periodic NE backup task

Step 2 Click the NE tab. Step 3 Turn on the Enable NE Periodic Backup check box.

The periodic backup tasks are activated only after you turn on the Enable NE Periodic Backup check box.

Step 4 Click

to set the time point for executing a periodic backup task.

Step 5 Set the period for executing the periodical backup task. The system executes the backup task at the specified time periodically. Step 6 Click OK. ----End

9.2.3 Backing Up NE Data Manually


Description
Back up the NE data manually.

Network Equipment Supporting This Task


All types of network equipment listed in the NE data backup list.

Prerequisites
Before backing up NE data manually, ensure that:

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You have logged in to the M2000 client. The file server is configured. You are authorized with the relevant privileges.

Procedure
To back up NE data manually, perform the following steps on the M2000 client: Step 1 Choose Tool > System Backup > Backup Management. The Backup Management dialog box is displayed. Step 2 Click the NE Backup List tab. Step 3 Select an NE in the navigation tree to back up the NE data.

Press Ctrl to select multiple NEs at a time. To select all the NEs, select the root node.

Step 4 Click Backup. ----End

9.3 Browsing the NE Backup Progress


Description
Browse the progress of the NE data backup task.

Network Equipment Supporting This Task


All types of network equipment listed in the NE data backup list.

Prerequisites
Before browsing the NE backup progress, ensure that:
! ! !

You have logged in to the M2000 client. The file server is configured. You are authorized with the relevant privileges.

Procedure
To browse the NE backup progress, choose Tool > System Backup > Backup Management. The progress of the backup task is displayed in the lower part of the Backup Management dialog box.

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9.4 Checking NE Backup Files


Description
Check the NE data backup files on the M2000 server.

Network Equipment Supporting This Task


All types of network equipment listed in the NE data backup list.

Prerequisites
Before checking NE backup files, ensure that:
! ! !

You have logged in to the M2000 client. The file server is configured. You are authorized with the relevant privileges.

Procedure
To check NE backup files, perform the following steps on the M2000 client: Step 1 Choose Tool > System Backup > Backup Management. The Backup Management dialog box is displayed. Step 2 Click the NE Backup List tab. Step 3 Unfold the the navigation tree, and select an NE. All the backup files of the NE data are listed in the right part of the tab.

Click Refresh to refresh the backup file list. Choose Tool > System Backup > Backup Management, and the Backup Management dialog box is displayed

----End

9.5 Restoring the NE Data


Description
Restore the NE data backup files on the server to the NE.

Network Equipment Supporting This Task


All types of network equipment listed in the NE data backup list.

Prerequisites
Before restoring the NE data, ensure that:
!

You have logged in to the M2000 client.

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The file server is configured. You are authorized with the relevant privileges.

Procedure
To restore the NE data, perform the following steps on the M2000 client: Step 1 Choose Tool > System Backup > Backup Management. The Backup Management window is displayed. Step 2 Click the NE Backup List tab. Step 3 Select an NE in the navigation tree. The backup files of the NE data are listed in NE Backup List.

Press Ctrl to select multiple NEs at a time. To select all the NEs, click the root node.

Step 4 Select a backup file in the list. Step 5 Right-click and select Restore, or click Restore in the dialog box. ----End

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10 Troubleshooting

10
About This Chapter
The following table lists the contents of this chapter. Title 10.1 Client Login Failures 10.2 Client Running Faults 10.3 Topology Management Faults 10.4 Alarm Management Faults Description

Troubleshooting

Introduces the possible causes and handling suggestions. Introduces the possible causes and handling suggestions. Introduces the possible causes and handling suggestions. Introduces the possible causes and handling suggestions.

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10.1 Client Login Failures


10.1.1 Prompt "Login failed. Confirm that your user name and password are case sensitive and correct."
Symptoms
The login to the M2000 client fails. The system prompts "Login failed. Confirm that your user name and password are case sensitive and correct."

Possible Causes
The possible causes include:
! !

The user account does not exist. The user account is already deleted because the user account has not been used for login for more than six months.

Handling Suggestions
Handle this fault in either of the following ways:
! !

Relog in to the M2000 client with the correct user name and password. Recreate the user account.

10.1.2 Prompt "Invalid user account."


Symptoms
The login to the M2000 client fails. The system prompts "Invalid user account."

Possible Causes
The possible causes include:
! !

The user account is set to Invalid. The system automatically sets this user account to Invalid because the user account has not been used for login for three months.

Handling Suggestions
Contact the M2000 administrator to set the status of the user account to Valid.

10.1.3 Prompt "Invalid login duration."


Symptoms
The login to the M2000 client fails. The system prompts "Invalid login duration."

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Possible Causes
The current time is not in the time range of permitting the user account to perform operation.

Handling Suggestions
Contact the M2000 administrator to change the operating time range for this user account.

10.1.4 Prompt Message "Invalid password."


Symptoms
The login to the M2000 client fails. The system prompts "Invalid password."

Possible Causes
The password is incorrect.

Handling Suggestions
Relog in to the M2000 client with the correct user name and the password.

10.1.5 Prompt Message "The password has expired. Please change your password! "
Symptoms
The login to the M2000 client fails. The system prompts "Password expired. Please change your password!"

Possible Causes
The login password of the user account has expired.

Handling Suggestions
Contact the M2000 administrator to reset the password for this user account.

10.1.6 Prompt Message "Maintenance Mode."


Symptoms
The login to the M2000 client fails. The system prompts "Maintenance mode."

Possible Causes
The M2000 system is running in the maintenance mode.

Handling Suggestions
Contact the M2000 administrator to reset the running mode of the M2000 system.

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10.1.7 Prompt Message "The User Has Reached the Maximum Login Attempts. The User Account Has Been Locked, and It Can Be Unlocked in 1 Minute."
Symptoms
The login to the M2000 client fails. The system prompts "The user has reached the maximum login attempts. The user account has been locked, and it can be unlocked in 1 minute."

Possible Causes
The password used for the current user account to log in to the system is incorrect, and the number of attempts to log in has reached the set threshold.

Handling Suggestions
Contact the M2000 administrator to unlock the user account, or wait until the system unlocks the user account.

10.1.8 Prompt Message "The Server Doesnt Exist or Service Is Not Running."
Symptoms
The login to the M2000 client fails. The system prompts "The server doesnt exist or service is not running."

Possible Causes
The possible causes include:
! ! ! !

The IP address of the server is incorrect. The communication between the client and the server is faulty. The server or the service is not running. The server has more than one IP address.

Handling Suggestions
Handle the fault in either of the following ways:
! !

Use correct server IP address. Check the connection between the client and the server. Ensure that the client can ping to the server. For details, see the M2000 Software Installation or M2000 HA System Software Installation.

Contact the M2000 administrator to check the operating status of the server.

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10.1.9 Prompt Message "Exceed Maximum Sessions." ing


Symptoms
The login to the M2000 client fails. The M2000 prompts "Exceed maximum sessions."

Possible Causes
The number of users logging in to the M2000 system reaches the limit.

Handling Suggestions
Wait until a user exits the system.

10.1.10 Prompt Message "Loading Module Failed, System Will Exit."


Symptoms
The login to the M2000 client fails. The M2000 prompts "Loading module failed, system will exit."

Possible Causes
The time on the client is inconsistent with that on the server.

Handling Suggestions
Maintain time consistency between the client and the server .

10.1.11 Prompt Message "Failed to Log in to the Server after the Auto Client Upgrade or Running Exception"
Symptoms
When you log in to the server from the client, the system prompts for an upgrade. After the upgrade, you cannot log in to the server, or function exceptions occur after you log in to the server.

Possible Causes
The possible causes include:
!

The server version and the client version are inconsistent. During the upgrade, the client version is higher than the server version. The client and server versions do not belong to the same version series.

The client upgrade will be smooth if:


!

The client version and the server version belong to the same version series, for example, C02B022.

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The server version is higher than the client version, for example, the server version is C02B022SP01 and the client version is C02B022.

Handling Suggestions
Uninstall the existing client, and install the client with the correct version. For details, see the M2000 Software Installation Manual or M2000 HA System Software Installation Manual.

10.2 Client Running Faults


10.2.1 Abortion of the M2000 Client
Symptoms
The M2000 client interface closes automatically.

Possible Causes
The possible causes include:
!

You are forced to exit the M2000 client. The user with the operation privileges, such as the M2000 administrator, can force you to exit the M2000 client. The M2000 client prompts a message before your exit.

You change the time of the current M2000 client. In this case, the M2000 client does not prompt any message before your exit.

Handling Suggestions
Handle the fault in either of the following ways:
! !

Contact the M2000 administrator for the operation privilege. Do not change the time of the current M2000 client during the M2000 operation. Exit the M2000 client before you change the time.

10.2.2 Failure to Run the M2000 Client


Symptoms
The M2000 client fails to start.

Possible Causes
The possible causes include:
!

The computer is short of memory. The M2000 client operation requires a memory of 256 MB. When the system runs short of memory, the M2000 client prompts "out of memory."

Errors occur when you install the M2000 client.

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Handling Suggestions
Handle the fault in either of the following ways:
! ! !

Avoid starting several M2000 clients on the same terminal. Quit other programs irrelevant to the M2000 client on the terminal. Uninstall the existing M2000 client, and install a new one.

10.2.3 Abnormal Display of M2000 Client Interface


Symptoms
Characters displayed on the M2000 client are abnormal.

Possible Causes
The configuration file is incorrect.

Handling Suggestions
Uninstall the existing M2000 client, and install a new one.

10.2.4 The Bulb on the GUI Is On and Off Intermittently


Symptoms
The client cannot receive the event alarms and broadcast messages from the server. On the client, the bulb at the lower right corner of the GUI is on and off intermittently. See Figure 10-1. Figure 10-1 The connection fails between the client and the server

Possible Causes
The M2000 uses the event mechanism of CORBA to check whether the communication between the M2000 client and the M2000 server is functioning well. A CORBA event is called in a different way from a common CORBA request. For a common request, the client initiates a connection and sends the request to the server. The server responds to the client using the same connection; however, for a CORBA event, when the client initiates a subscription request, the server sets up a new connection with the client and sends the event to the client using this new connection. Therefore, such a fault results from the failure in setting up a connection from the server to the client. The possible causes are as follows:

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You are using dual IP addresses of the client. The client monitors either of the IP addresses. Therefore, sometimes the client connects to the server normally, sometimes does not.

You are using a firewall.

Handling Suggestions
!

If you set dual client IP addresses, change the settings on the client as follows.

Open default.xml in \lib\openorb\config, and then find the following information.


<!-- properties controlling the incomming server side. --> <property name="listenAddress" value="0.0.0.0"> <description> Address to listen on on multi-homed host. Defaults to 0.0.0.0, all local addresses. </description> </property> <property name="port" value="53100"> <description> Port for the iiop transport to listen on. Defaults to 0, any available port.<p/> Command line alias Port is available. </description> </property>

Change the value of listenAddress to a client IP address that you can ping successfully from the server. In addition, you can use this IP address to connect to the port 53100 by Telnet.
!

If you use a firewall, change the settings as follows. On the firewall, open port 53100 from the server to the client IP address. The IP address and the port must be consistent with those set in the configuration file on the client.

10.3 Topology Management Faults


10.3.1 Failure to Refresh the Topology View
Symptoms
The connection between the client and the server is normal. The topology view, however, cannot be refreshed in real time.

Possible Causes
Multiple IP addresses are configured for the PC serving as the client.

Handling Suggestions
In this case, specify the IP address for communications before logging in to the M2000 server. For details, see the M2000 Installation Manual or M2000 HA System Installation Manual.

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10.3.2 Failure to Discover NodeBs Automatically


Symptoms
The system fails to discover NodeBs automatically.

Possible Causes
The names of the NodeBs are invalid. The NodeB name must not contain the following characters: ~!, @, #, $, %, ^, &, *, (, ), +, -, =, {, }, [, ], \, \, |, ;, ', :, \, ", <, >, ., ?, /, . Also the name must not end with a space.

Handling Suggestions
Execute the corresponding commands on the RNC to reset the names of the NodeBs.

10.3.3 Conflicted Names for the Created Topology Objects


Symptoms
When you create a topology object, the system prompts "The attribute value name already exists." , but you cannot see the topology object with this name in the topology view.

Possible Causes
The causes include:
! !

The current topology is not refreshed in real time. You do not have the privilege to create objects with the same name.

Handling Suggestions
Change the object name and recreate the topology object.

10.4 Alarm Management Faults


10.4.1 Time Delay of Alarm Message Real-Time Printing
Symptoms
After you enable the alarm messages real-time print function, the printer cannot print the reported alarm messages displayed in the browse window.

Possible Causes
The printer prints the alarm messages when the records fill one whole page or five minutes after the printer receives the alarms.

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Handling Suggestions
This is normal. No operation is necessary.

10.4.2 Failure to Receive Alarm Emails in Real-Time


Symptoms
Both an e-mail address and a phone number are set in the Remote notify tab of the Fault Service Settings dialog box. But only an e-mail is received when an alarm occurs.

Possible Causes
The phone number is incorrect. The phone number must begin with the country code, for example, 861361234***1, where 86 is the country code of the Peoples Republic of China (PRC). In some countries or districts, however, the phone number must not begin with the country code, for example, the Unite Arab Emirates (UAE).

Handling Suggestions
Enter the correct phone number in Remote notify detail settings.

10.4.3 Failure to Receive Alarm SMSs in Real-Time


Symptoms
The alarm SMS received on the mobile phone notifies the alarm generated 10 minutes ago.

Possible Causes
It takes about six seconds for an SMS to reach the receiver. Therefore, the M2000 can send a maximum of 10 SMSs in one minute. The delay occurs when too many alarms are generated.

Handling Suggestions
In the Remote Notify tab of Fault Service Settings, select fewer types of alarms to send by SMS. Ensure that only alarms with the highest priority are sent to the mobile phone through the SMS.

10.4.4 Unknown NE Names During the Alarm Query


Symptoms
In the History Fault Alarm Query dialog box, the NE names in some alarm message are displayed as Unknown.

Possible Causes
The NE reporting the alarm has been deleted from the M2000.

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Handling Suggestions
No operation is required.

To avoid such faults, delete the NE data after you delete an NE.

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