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Exercise 2 Ideal Self - I want to become a respected member of my community. - I want to serve on a board of directors for a healthcare organization. - I want to make a change in lives of others by making them feel better and giving them hope for a better quality of life. Review Questions 1. Human relation skills (C) Are interpersonal skills seen in professional and personal relationships 2. Therapeutic communication (A) Requires specific, well defined professional skills 3. Each individual has three selves; they are (D) Ideal self, public self, and real self 4. The fourth basic element in the communication cycle (D) Verifies the message and may be verbal and nonverbal 5. The five C’s of communication are (B) Complete, clear, concise, cohesive, and courteous 6. Experts tell us that __% of communication is nonverbal. ( C) 70% 7. Effective listening (B) Requires concentration 8. Communication using modern technological advances does not easily evaluate (B) Nonverbal cues Public Self My best friend described me as a loyal friend, honest, rude at times, giving, trusting and outspoken. She says that I am a good mother, driven at times and values relationships. Real Self I would describe my “ real self ” as humble but outspoken. The real Charlotte is an overprotective mother, procrastinator, loyal to friends and family. I am private and respects others privacy.
Open 4. All of the statements regarding present-oriented individuals are true except that a. Indirect Statement 3. Roadblock 6. and practicing techniques that build and foster multicultural communication. Indirect Statement 11. Closed 9. (A) Relies mainly on explicit and highly detailed language 3. Three important factors to consider when developing multicultural therapeutic communication include a. Indirect Statement 13. The ideal interpreter will be able to do all of the following except a. Roadblock Review Questions: 8. Open 12. A high context communication style involves all of the following except that it a. 4. Closed 7. Open 2.Charlotte Grant Chapter 2 Excersie 1 Culture African American Mexican Caucasion Africans Biases Have “bad hair” eat tacos they think they have a superior culture live in tribes Prejudices Are always late the whole family lives in one house and drives one car don’t like black people can not dress Review Questions: 1. Ethnocentrism means a. (C) Learning about beliefs and values of different cultures. (B) the belief that one’s own culture and traditions are better than those of others 5. Open 10. Closed 5. (D) mandates the use of trained interpreters Chapter 3 Exercise 4 1. Open . 2. (B) Cultures where basic needs are naturally provided in abundance tend to be present-oriented. recognizing any barriers to cultural communication.
(D) calls for a client response without the client feeling questioned 4. 3. Was the receptionist’s response appropriate? No. Pediatric health care offices should keep all of the following in mind except that they should have a variety of magazines for children to read. the receptionist’s concern was only with the idea that the man had parked incorrectly. (C) not have the client disrobed during the interview orientation Chapter 4 Exercise: Case Study 2 1. How might the receptionist have been more therapeutic? The receptionist could have recognized the severity of the situation. How might the cardiologist have responded more therapeutically? The cardiologist could have recognized that the client was in a state of shock and could have acted on his behalf. by asking him where he was and calling 911 and giving them the clients’ location and make and model of his car. Review Questions 1.Charlotte Grant Review Questions 1. (A) empower the client to actively participate in his/her health care 5. being genuine. The three components of the helping interview are a. An indirect statement a. establishing trust. it is best to a. Which statement is false regarding adolescents? Health care professional have a great influence on adolescents. All of the following are ture of the elderly except that they cannot live independently and are considered senile. Sigmund Freud’s id is also know as the pleasure principle 3. (C) showing warmth. With today’s changes in health care. She should have first asked the guy what was wrong with him. The orientation phase of the helping interview should find the health care professional using the following the following skills: a. it is important to a. 5. When conducting the helping interview. and expressing sympathy/empathy and sincerity 3. 2. 2. (B) Orientation of each other. moral development 6. identify the problem. Which statement is false regarding adults? Privacy is not an issue to be considered with adults 7. and resolution of problem. Piaget’s theory was termed cognitive development 2. All of the following are true about erogenous zones except they are considered of little importance for personality development 4. .