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Charlotte Grant Therapeutic Communication/Assignment 1

Chapter 1
Exercise 2 Ideal Self - I want to become a respected member of my community. - I want to serve on a board of directors for a healthcare organization. - I want to make a change in lives of others by making them feel better and giving them hope for a better quality of life. Review Questions 1. Human relation skills (C) Are interpersonal skills seen in professional and personal relationships 2. Therapeutic communication (A) Requires specific, well defined professional skills 3. Each individual has three selves; they are (D) Ideal self, public self, and real self 4. The fourth basic element in the communication cycle (D) Verifies the message and may be verbal and nonverbal 5. The five Cs of communication are (B) Complete, clear, concise, cohesive, and courteous 6. Experts tell us that __% of communication is nonverbal. ( C) 70% 7. Effective listening (B) Requires concentration 8. Communication using modern technological advances does not easily evaluate (B) Nonverbal cues Public Self My best friend described me as a loyal friend, honest, rude at times, giving, trusting and outspoken. She says that I am a good mother, driven at times and values relationships. Real Self I would describe my real self as humble but outspoken. The real Charlotte is an overprotective mother, procrastinator, loyal to friends and family. I am private and respects others privacy.

Charlotte Grant

Chapter 2
Excersie 1 Culture African American Mexican Caucasion Africans Biases Have bad hair eat tacos they think they have a superior culture live in tribes Prejudices Are always late the whole family lives in one house and drives one car dont like black people can not dress

Review Questions: 1. Three important factors to consider when developing multicultural therapeutic communication include a. (C) Learning about beliefs and values of different cultures, recognizing any barriers to cultural communication, and practicing techniques that build and foster multicultural communication. 2. A high context communication style involves all of the following except that it a. (A) Relies mainly on explicit and highly detailed language 3. All of the statements regarding present-oriented individuals are true except that a. (B) Cultures where basic needs are naturally provided in abundance tend to be present-oriented. 4. Ethnocentrism means a. (B) the belief that ones own culture and traditions are better than those of others 5. The ideal interpreter will be able to do all of the following except a. (D) mandates the use of trained interpreters

Chapter 3
Exercise 4 1. Open 2. Indirect Statement 3. Open 4. Closed 5. Roadblock 6. Closed 7. Roadblock Review Questions: 8. Closed 9. Open 10. Indirect Statement 11. Open 12. Indirect Statement 13. Open

Charlotte Grant Review Questions 1. The three components of the helping interview are a. (B) Orientation of each other, identify the problem, and resolution of problem. 2. The orientation phase of the helping interview should find the health care professional using the following the following skills: a. (C) showing warmth, being genuine, establishing trust, and expressing sympathy/empathy and sincerity 3. An indirect statement a. (D) calls for a client response without the client feeling questioned 4. With todays changes in health care, it is important to a. (A) empower the client to actively participate in his/her health care 5. When conducting the helping interview, it is best to a. (C) not have the client disrobed during the interview orientation

Chapter 4
Exercise: Case Study 2 1. How might the cardiologist have responded more therapeutically? The cardiologist could have recognized that the client was in a state of shock and could have acted on his behalf, by asking him where he was and calling 911 and giving them the clients location and make and model of his car. 2. Was the receptionists response appropriate? No, the receptionists concern was only with the idea that the man had parked incorrectly. 3. How might the receptionist have been more therapeutic? The receptionist could have recognized the severity of the situation. She should have first asked the guy what was wrong with him. Review Questions 1. Piagets theory was termed cognitive development 2. Sigmund Freuds id is also know as the pleasure principle 3. All of the following are true about erogenous zones except they are considered of little importance for personality development 4. Pediatric health care offices should keep all of the following in mind except that they should have a variety of magazines for children to read. 5. Which statement is false regarding adolescents? Health care professional have a great influence on adolescents; moral development 6. Which statement is false regarding adults? Privacy is not an issue to be considered with adults 7. All of the following are ture of the elderly except that they cannot live independently and are considered senile.