Cit izen- Cent r ic Websit e Development Guide

for LOCAL GOVERNMENT UNITS

Ver. 1.0

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+ Preface

The Nat ional Comput er Cent er s Jumpstarting Electronic Governance in Local Government Units (eLGU) Project has laid t he groundwork for local government s in informat ion and communicat ions t echnology by, among ot hers, assist ing t hem in est ablishing an online presence and in upgrading their respective websites to an enhanced or interactive stage.

Recognizing t he need t o bring local government web presence t o an even higher level, t he NCC, t hru t he eLGU Proj ect , once again int roduces an init iat ive t hat seeks t o revolut ionize t he way local goverments interact with citizens.

Citizen-centric is t he new rule of t he Int ernet . It put s cit izens in cont rol over t he informat ion t hey access. It responds effectively to their particular needs or life events without bothering them about what part icular local government depart ment or sect ion is responsible for providing a cert ain service. In ot her words, int eract ion t akes place on t he cit izens own t erms, how and when t hey want it.

By way of t his Citizen-Centric Website Development Guide, t he NCC hopes t o facilit at e t he t ransformat ion of an LGU s websit e t o a cit izen-cent ric Int ernet presence. By laying down t he guidelines for a cit izen-cent ric local government websit e, it seeks t o make t he LGUs t ransit ion a little less complicated.

Wit h an improved cit izen-cent ric online presence, LGUs will be able t o bet t er cat er t o t he information and service needs of the citizens. After all, they are the lifeblood of every LGU.

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+ Executive Summary

This document basically consist s of a Citizen-Centric Site Map Prototype which illust rat es t he st ruct ure of t he LGU websit e and t he main pages comprising it . It comes wit h an accompanying guide and descript ion of t he different dat a element s t o facilit at e t he development of t he act ual website. The data elements are presented herein in the same order as in the site map prototype. As the title implies, however, this document is just a guide, and LGUs can go beyond and freely add to the information and services mentioned herein as they may deem necessary. Furt hermore, t he cont ent s of t his document and all element s cont ained herein adhere t o t he provisions of all web-relat ed NCC Memorandum Circulars such as NCC-MC 2002-01 (Annex A) and NCC-MC 2003-01 (Annex B).

+ Objectives

This Citizen-Centric Website Development Guide seeks to achieve the following objectives:

To encourage LGUs with a static web presence to upgrade to a higher website stage; To facilit at e t he t ransformat ion of an LGU s exist ing websit e t o a cit izen-cent ric web presence; and To enhance t he int eract ion bet ween t he local government institutionalizing a citizen-centric website. and it s cit izens by

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+ Site Map Prototype

This Site Map Prototype saves you a great deal of t ime t hat may have ot herwise been spent in planning t he st ruct ure of your sit e. Planning t he websit e st ruct ure is pract ically t he most crit ical phase in web development for it is where you lay t he groundwork of your sit e. As in every concret e structure, it pays to have a strong and solid foundation. Anything less will spell disaster.

The following figure represent s t he hierarchical visual model of t he pages of a cit izen-cent ric LGU website: SITE MAP

HOME
Services Map & Location About the LGU Directory Local News Announcements Downloadable Forms Newsletter/Publication Forum

FOR RESIDENTS
Services Life Events About the LGU Directory News/Events

FOR VISITORS
Local Heritage Map & Location Directory News/Events Tourist Information Travel Information

FOR BUSINESSES
Business Profile Doing Business Jobs & Recruitment Bids & Awards

Services Civil Registry Health & Welfare Business & Investment

About the LGU Profile Products Tourism Plans, Programs & Projects

Tourist Information Local Attractions Festivals Leisure/Recreation/Shopping Accommodation

Directory Local Gov t Offices Hospitals & Clinics Schools Places of Worship Police & Fire Stations Banks Hotels & Restaurants Malls & Amusement Centers Travel Agencies Courier Services

Gallery Travel Information Life Events Birth Education Employment Marriage Business Health Travel & Recreation Death Doing Business Licenses & Registration Taxes & Fees How To Get Here Moving Around

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+ General Instructions

The most crucial element of having an online presence is good cont ent . This means t hat your website must be rich in relevant, up-to-date content that caters to the needs of different users, be they residents, visitors or investors.

Next t o cont ent comes present at ion. In a cit izen-cent ric websit e, cont ent must be effect ively present ed in a way t hat reflect s t he needs of t he cit izens rat her t han t he organizat ional st ruct ure of the LGU.

Wit h t hese in mind, make an init ial assessment of your exist ing websit e prior t o const ruct ing your new sit e. Sit down and sort out it s exist ing cont ent s and re-classify t hem according t o t he sit e map prot ot ype provided in t his document . Then, based on t he result s of your assessment , gat her all other pertinent data to complete the given site map.

The general rule of t humb for government websit es is t hat t hey must provide t he public wit h accurate, timely and comprehensive informat ion and services. Side by side wit h having an online presence is the responsibility to ensure that this rule is adhered to at all times. Last ly, your websit e will be your home in cyberspace. From a global point of view, it will serve as t he doorway t o your LGU. As such, you must t ake pains t o highlight t he best asset s of your place. Informat ion must not only be properly sort ed out but every art icle t o be post ed in t he sit e must also be well written and concise.

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+ Development Guide

Because users are always j ust a click away from leaving a sit e, t he focal point in designing a citizen-cent ric websit e is how t he cit izens will want t o use t he sit e rat her t han what t he sit e want s to convey.

At t he local government level, a cit izen-cent ric websit e must provide a personalized user experience for a variety of users - residents, non-residents and business owners. BANNER The banner should at least cont ain t he following element s: LGU logo, Philippine flag image, and t he name of the LGU preceded by the text Official Website of (e.g. Of f icial Websit e of the City Government of Zamboanga ). Official LGU Logo The LGU s official logo must be sit uat ed on t he upper left corner of t he page.

Philippine Flag Image An image of the Philippine flag must be included on the upper right corner of the page.

Name of LGU and Official Website Caption The name of t he LGU must be prominent ly displayed on every page part icularly t he home page. To signify t hat t he sit e is act ually t he officially recognized websit e of t he LGU, t he LGU name must be preceded by t he t ext Official Websit e of . Examples: Official Website of the Provincial Government of Davao del Sur Official Website of the City Government of Zamboanga Official Website of the Municipality of Gerona, Tarlac FOOTER The Footer should include among others the following options or links: Provincial Government Logo and Website Link For cit ies and municipalit ies: On t he lower left port ion of t he page, place a logo and t he corresponding link t o t he official websit e of t he province under which t he cit y or municipality belongs. For provinces: Inst ead of t he logo and hyperlink t o t he provincial websit e, t he logo and corresponding link t o t he Depart ment of Int erior and Local Government (DILG) websit e (www.dilg.gov.ph) must be provided on the lower left portion of the page. Government Portal Link - www.gov.ph

Citizen-Centric Website Development Guide

for Local Government Units 7 On t he lower right port ion, provide a link t o as well as t he logo of t he Philippine government portal (www.gov.ph). Site Map A sit e map serves as an index of t he ent ire websit e and it s cont ent s. It makes it easy for a user t o find informat ion on t he sit e wit hout having t o navigat e t hrough t he sit e s many pages. As such, one must be provided for your LGU s websit e. Contact Us Link One of t he more import ant bit s of informat ion commonly sought by users about an LGU is it s cont act informat ion. Thus, make sure t hat you include your LGU s complete mailing address as well as telephone and fax numbers. Indicat e also your LGU s official email address, if any. Be sure t o include a mailt o link in t he email address so users won t have t o go far t o be able t o send t heir comment s or feedback regarding t he LGU s services. Telephone and fax numbers must be preceded by your area code and must be entered using the following format: (###) ###-####. Example: City Government of Zamboanga City Hall N.S. Valderroza Street 7000 Zamboanga City Philippines Telephone Numbers: (062) 991-4526, 991-2295 Fax Number: (062) 991-1889 Email: mayor@zamboanga.gov.ph Moreover, immediat ely below t he cont act informat ion, provide a feedback form where users can direct ly ent er and submit t heir comment s, suggest ions, queries or complaint s regarding the local government, its services, projects and even employees. Site Feedback This option should be provided for comments or suggestions pertaining to the website itself. Emails using t he Sit e Feedback link should all be direct ed t o t he webmast er s email account. Disclaimer Enter in this section any disclaimer you deem appropriate for your site. By definition, a disclaimer is a statement made to free oneself from responsibility. As far as websit es are concerned, t his may pert ain t o t he veracit y of cert ain cont ent over which t he site owner, in this case the LGU, has little or no control over. Examples: The Cit y of XXX shall not be responsible f or any errors or omissions cont ained in t his sit e. It reserves t he right t o make changes wit hout not ice. Accordingly, all inf ormat ion is provided "as is . It provides no warrant y, eit her express or implied, as t o t he accuracy, reliabilit y, or complet eness of f urnished dat a. If you f ind any errors or omissions, we encourage you t o report t hem t o t he webmaster.

Citizen-Centric Website Development Guide

for Local Government Units The City Government of XXX makes no warranty, either express or implied, nor assume any liabilit y or responsibilit y f or t he accuracy, complet eness or usef ulness of any inf ormat ion provided, nor t hat it s use would not inf ringe copyright ed or privat ely owned right s. The Cit y Government of XXX is not liable for the contents of any site linked to ours. Privacy Policy Enter your LGU s privacy policy, if any, in t his sect ion. Copyright A copyright st at ement must appear at t he bot t om of t he page t o indicat e your LGU s ownership of the site. Example: Copyright City of Zamboanga 2004 8

OTHERS Ot her element s or feat ures t hat may appear on eit her t he left or right pane or at t he foot of the page include: Search Search is one of t he more import ant element s of a sit e. It helps users find t he informat ion or service they need easily and effortlessly. Contact Information Aside from t he Contact Us link in t he foot er, t he local government s complet e mailing and email addresses, t elephone and fax numbers must also be displayed conspicuously on t he sit e s main page eit her on t he banner, foot er or t he left or right pane. Example:

Balanga City Contact Info

Visitor Counter There must appear somewhere on t he page a count er t hat monit ors t he number of visit ors of the site since it was made accessible to the public. Links Include links t o ot her related sit es such as municipalit ies, barangays, ot her government agencies, et c. Make sure t hat all links are act ive or are working properly. All ext ernal links must be checked periodically to ensure that there is no broken or dead link. Online Survey/Poll

Citizen-Centric Website Development Guide

for Local Government Units 9 Provide a simple online survey on t he lat est relevant nat ional or local issues as a mechanism for get t ing t he public s pulse on said issues. Examples:

Are you in favor of taxing the Church?

Gerona, Tarlac Online Polls

Davao City Online Polls

SMS Information If your LGU has an official text messaging hotline for handling citizen feedbacks, then place the corresponding information or instructions here. Examples:

Zamboanga del Sur Text Feature Marikina Text Feature

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MAIN NAVIGATION MENU A cit izen-cent ric websit e is designed wit h t he end-user in mind and wit h a navigat ion t hat is clear and easy to use. Hence, the main navigation menu shall basically consist of the following: A. B. C. D. Home For Residents For Visitors For Businesses

In addit ion, since ease of navigat ion is of paramount concern in every websit e, not only must t he sit e st ruct ure be clear; t he pages must also be properly sign-posted, meaning t hat users are informed exact ly where t hey are wit hin t he sit e (e.g. >> Home->Services->Civil Regist ry->Birth Certification).

A. HOME This is t he main page or maj or ent ry point t o your websit e. It shall cont ain a short writ e-up about your LGU accompanied by a photo, usually that of the Provincial Capitol or City/Municipal Hall. The cat egories under Home are: Services, Map & Location, About the LGU, Directory, Announcements/Events, Downloadable Forms, Newsletters/Publications and Forum. a. Services This sect ion shall out line t he maj or services being provided by t he local government . They are grouped according t o t he following: Civil Registry, Health & Welfare and Business & Investment. a.1. Civil Registry There are basically four t ypes of civil regist ry relat ed services t hat are being provided by t he local government , and t hese are Birth Certification, Residence Certification, Marriage Licensing and Death Certification. a.1.1. Birth Certification Include here a brief descript ion of t he birt h cert ificat ion service being provided by t he LGU, t he st ep-by-step procedure in regist ering birt h or securing a birt h cert ificat e, and the requirements needed plus the corresponding fees. Add also a link for downloading the appropriate form. a.1.2. Residence Certification Include here a brief descript ion of t he residence cert ificat ion service being provided by t he LGU, t he st ep-by-st ep procedure in applying for a residence or communit y t ax certificate, the application requirements, if any, plus the corresponding fees. Add also a link for downloading the appropriate form. a.1.3. Marriage Licensing

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for Local Government Units 11 Include here a brief descript ion of t he marriage licensing service being provided by t he LGU, t he st ep-by-st ep procedure in securing a marriage license, t he requirement s t o be submitted and the fees involved. Add also a link for downloading the appropriate form. a.1.4. Death Certification Include here a brief descript ion of t he deat h cert ificat ion service being provided by t he LGU, t he st ep-by-st ep procedure in regist ering a person s deat h, t he requirement s for submission plus the corresponding fees. Add also a link for downloading the appropriate form.

a.2. Health and Welfare This section covers the different citizen welfare-related services made available by the local government. They are grouped as follows: Health Care, Social Welfare and Police Assistance. a.2.1. Health Care Describe t he various healt h care services being provided by t he local government (e.g. vaccinat ion, blood pressure monit oring, int ernal medicine, family planning, dent al service, counseling, pre- and post-natal care, minor surgery, birth delivery, etc.). Describe also t he different healt h programs in place as well as provide direct ory information on health centers, local hospitals, dental clinics, veterinarians and the like. a.2.2. Social Welfare Provide relevant informat ion regarding t he LGU s Social Welfare Office and t he different services and programs pertaining thereto. a.2.3. Police Assistance Out line t he basic securit y measures being implement ed in t he localit y. Be sure t o include also vit al informat ion such as complet e address of local police st at ion, hot line and contact numbers as well as other pertinent information. a.2.4. Local Fire Brigade Provide informat ion on how cit izens can avail of t he services of t he local fire st at ions and how t o find one in t heir vicinit y by including a list ing of t heir locat ions and cont act numbers.

a.3. Business and Investment As far as Business and Invest ment is concerned, t here are basically t hree t ypes of local government services involved: Real Property Tax Administration, Business Registration and Licensing and Other Permits & Licenses. a.3.1. Real Property Tax Administration In t his sect ion, describe t he real propert y t ax administ rat ion process in your LGU. You must include a det ailed st ep-by-st ep procedure on how t o go about it plus a link to download the necessary form.

Citizen-Centric Website Development Guide

for Local Government Units a.3.2. Business Registration & Licensing Give a brief descript ion of t he business regist rat ion and licensing process in your LGU. Include a det ailed st ep-by-st ep procedure on how t o apply for or renew a business license. Provide informat ion also on ret iring a business plus a link for downloading the necessary forms. a.3.3. Other Permits & Licenses In t his sect ion, discuss t he ot her permit s and licenses or clearances t hat do not fall under t he first t wo (e.g. building permit , sanit ary permit , elect rical permit , et c.). A link for downloading the corresponding form must likewise be provided. 12

b. Map & Location Include here an image of your local map along with pertinent geographical information.

c. About the LGU This section includes all pertinent facts about the LGU. c.1. Profile This section provides the basic information regarding the LGU. c.1.1. Heritage This shall consist of a brief but concise writ e-up about t he LGU s hist orical background, its culture and traditions and its populace (their language, dialect, way of life, etc.). c.1.2. Statistics Include at least the following fast facts (as applicable) about your LGU: Country Region (number and name e.g. IX-Western Mindanao) Province Congressional District Land Area (in hectares) Population Number of Cities (for provinces only) Number of Municipalities (for cities and provinces only) Number of Barangays Number of Households Average Household Size Average Population Density Income Classification Distance from Capital (in kilometers) Travel Time from Capital (in hours) c.1.3. Mandate and Main Functions Describe your LGU s mandat e as well as maj or funct ions. c.1.4. Organizational Aims and Objectives Discuss here t he local government s vision, mission and obj ect ives.

Citizen-Centric Website Development Guide

for Local Government Units c.1.5. Organization List down and describe each of t he key offices of t he local government part icularly in t erms of t heir responsibilit ies, name of head, cont act numbers (t elephone and fax) and email address, if any. c.1.6. Key Officials In t his sect ion, list down t he key officials of t he local government , t heir responsibilit ies and mailto links to their respective email addresses. c.1.7. Ordinances and Resolutions List down and describe in brief t he maj or or more import ant ordinances and resolut ions in effect in your LGU. c.1.8. Municipalities/Barangays List down t he different municipalit ies and barangays under t he j urisdict ion of t he LGU and provide links to their respective official websites, if any. 13

c.2. Products Describe t he various local produce of your LGU. It would be bet t er if you can furt her classify them according to categories such as marine, agriculture, industry, etc.

c.3. Tourism Tourism is a maj or propelling force of local economy. As such, care must be t aken t o ensure t hat informat ion in t his sect ion is present ed in a way t hat makes it a real comeon for visit ors. Add reasonably-sized pict ures (meaning not t oo big and should be in .gif or .j pg format so as not t o eat t oo much web space and bandwidt h) for t he user s viewing pleasure. c.3.1. Local Attractions Describe t he various local at t ract ions (e.g. parks, beaches, museums, caves, falls, et c.) of your province, cit y or municipalit y. Accompany each wit h a phot o and corresponding information e.g. location, cotact details, etc. c.3.2. Festivals Enumerat e and describe t he different local fest ivals being observed in your localit y. Include regular-sized photos if available. c.3.3. Leisure/Recreation/Shopping List down and describe t he different recreat ion cent ers available in t he localit y (e.g. theaters, arcades, gyms, bowling lanes, malls, etc.) c.3.4. Accommodation Describe t he different hot els, inns, dormit ories and even t raining cent ers in t he area. Be sure t o include t he cont act numbers, complet e mailing and email addresses and URL (if any) of each. c.3.5. How To Get Here

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Provide sufficient informat ion on how one can reach your LGU when coming from Manila and other major cities in your vicinity: By Plane By Boat By Land (if applicable) Include estimated travel time and average fare rates. c.3.6. Moving Around Describe how one can move around t he localit y by providing informat ion on t he different modes of t ransport at ion available as well as t he average fare rat es of such t o and from key points in the area.

c.4. Plans, Programs and Projects Give a brief but concise descript ion of t he maj or plans, programs and proj ect s of your LGU.

c.5. Gallery This is t he show off sect ion of t he sit e. It shall feat ure t he different awards and recognit ions received by t he LGU as well as some import ant phot os of people, places and events. c.5.1. Awards & Citations List here t he awards and cit at ions received by t he local government , if any. Include also some photos if available. c.5.2. Photos This sect ion is reserved for ot her phot os pert aining t o your LGU t hat you would wish t o make available online. All pict ures must be reasonably-sized and must come in eit her .gif or .jpg format.

d. Directory Directory information should be grouped according to the following categories: d.1. Local Govt Offices d.2. Hospitals & Clinics (including dental and veterinary clinics) d.3. Schools d.4. Places of Worship (if available, include a link to mass or worship service schedule) d.5. Police & Fire Stations (specify hotlines) d.6. Banks (including money changers) d.7. Hotels & Restaurants d.8. Malls & Amusement Centers (including theaters, museums, arcades, gyms, etc.) d.9. Travel Agencies d.10. Courier Services Directory entries must bear the complete address, contact person (if applicable), telephone and fax numbers, plus a link t o t he corresponding websit e, if any. More import ant ly, all information must be up-to-date and specific.

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e. Local News This section is reserved for featuring preferably pleasant news about the locality.

f.

Announcements In this section, place your different announcements (upcoming events, vacancies, etc).

g. Downloadable Forms This is one of t he key feat ures of your websit e. Make sure t o include in t his part icular sect ion all commonly used forms t hat will be useful t o your sit e visit ors. Among t he more important ones are as follows: Building Permit Application Form Business Permit Application Form Electrical Permit Application Form Mechanical Permit Application Form Sanitation/Plumbing Permit Application Form Feel free t o add t o t he above list as appropriat e. Among t he accept able file format s are .pdf, .doc and .xls.

h. Newsletters/Publications Add the latest issues of your newsletter or publication in this section.

i.

Forum This sect ion is provided for a great er int eract ion bet ween t he cit izens and t he local government. All post ings require t he approval of t he administ rat or t o ensure t hat no rubbish ent ries are published online. Rules for post ing must also be clearly st at ed on t he page. This being a government websit e, ment ion t hat defamat ory, libelous, racist , sexist or ot herwise offensive language is strictly prohibited.

B. FOR RESIDENTS This part icular menu opt ion, as t he very name implies, is int ended for users who are residing in t he localit y. It specifically out lines opt ions t hat are deemed useful and relevant t o t his specific user group. It is basically composed of t he following cat egories: Services, Life Events, About the LGU, Directory and News/Events. a. Services Refer to Sec. a. Services under Home.

Citizen-Centric Website Development Guide

for Local Government Units b. Life Events Resident s service needs are usually t riggered by life event s. As such, your websit e is designed such t hat it will be easy for resident s t o find t he informat ion t hey need based on their particular life event at any given time. a.1. Birth The following are the major birth-related services provided by the LGU: a.1.1. Registering Birth Indicat e t he st ep-by-st ep procedure, requirement s and t he corresponding fees. A link for downloading the applicable form should likewise be provided herein. a.1.2. Securing a Copy of Your Birth Certificate Indicat e t he st ep-by-st ep procedure, requirement s and t he corresponding fees. A link for downloading the applicable form should likewise be provided herein. a.1.3. Change of Last/First/Middle Name Indicat e t he st ep-by-st ep procedure, requirement s and t he corresponding fees. A link for downloading the applicable form should likewise be provided herein. 16

a.2. Education Anot her import ant life event has t o do wit h obt aining a decent educat ion. As such, in t his sect ion, include informat ion about t he different educat ional inst it ut ions in your area st art ing from pre-school t o graduat e school. If t here are ot her t raining cent ers in the locality, include them here also. Provide a list ing of t he different educat ional inst it ut ions wit h a brief descript ion and possibly a small photo of each. See to it also that their complete contact details are not overlooked and that links are provided to their respective websites, if any.

a.3. Employment/Jobs Finding a j ob is also one of t he more common concerns of an individual. Thus, t his sect ion must provide an up-to-dat e list ing of local government vacancies as well as j ob postings of other government agencies or private companies in the area. A link must likewise be provided t o various Philippine j ob sit es such as www.workabroad.ph, www.trabaho.com, www.jobsdb.com.ph, etc.

a.4. Marriage Get t ing married ent ails several requirement s foremost of which is securing a marriage license. When it comes to marriage, the following apply: a.4.1. Applying for a Marriage License Indicat e t he st ep-by-st ep procedure, requirement s and t he corresponding fees. A link for downloading the applicable form should likewise be provided herein.

Citizen-Centric Website Development Guide

for Local Government Units a.4.2. Securing a Copy of Your Marriage Certificate Indicat e t he st ep-by-st ep procedure, requirement s and t he corresponding fees. A link for downloading the applicable form should likewise be provided herein. 17

a.5. Business Set t ing up a business in your localit y is one maj or life event . This sect ion shall therefore cover the following: a.5.1. Business Profile/Opportunities Describe the overall business environment in your locality. Indicate among others which part icular t ypes of businesses already abound and which specific areas st ill hold much promise as far as investments are concerned. a.5.2. Starting a Business Provide guidance on how one should go about in starting a business of any type. Outline the basic procedures and requirements involved.

a.6. Health Refer to Sec.a.2.1. Health Care.

a.7. Travel & Recreation a.7.1. Obtaining a Passport Provide sufficent informat ion on how an individual can secure a passport , t he requirements needed, the corresponding fees, etc.) a.7.2. Local Attractions Refer to Sec. c.3.1. Local Attractions under Home. a.7.3. Festivals Refer to Sec. c.3.2. Festivals under Home. a.7.3. Amusement Centers & Malls List down and describe t he various malls and amusement / recreat ion cent ers (e.g. t heat ers, arcades, gyms, bowling lanes, et c.) sit uat ed in t he localit y. Locat ion and cont act informat ion such as phone and fax numbers, email address and URL, if any, must likewise be clearly indicated. a.7.4. Hotels & Restaurants List down t he different hot els and rest aurant s t hat can be found in t he area. Be sure t o include the contact numbers, location, email address and URL (if any) of each. a.7.6. Travel Agencies For each of t he t ravel agencies in t he localit y, include t he following informat ion: brief descript ion, complet e mailing and email addresses, cont act person, and t elephone and fax numbers.

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a.8. Death One of t he aspect s in dealing wit h deat h is securing a deat h cert ificat e from t he local Civil Registry Office. Indicat e here t he st ep-by-st ep procedure, requirement s and t he corresponding fees in securing a deat h cert ificat e. A link for downloading t he applicable form should likewise be provided.

c. About the LGU Refer to Sec. c. About the LGU under Home.

d. Directory Refer to Sec. d. Directory under Home. e. News/Events This sect ion shall cont ain all t he lat est happenings in t he localit y as well as news updat es. News items are to be arranged from the most recent.

C. FOR VISITORS This menu opt ion is specifically int ended for non-resident s or visit ors. It shall be comprised of t he following categories or sections: Local Heritage, Map & Location, Directory, News/Events, Tourist Information and Travel Information. a. Local Heritage Refer to Sec. c.1.1. Heritage under Home.

b. Map & Location Refer to Sec. b. Map & Location under Home.

c. Directory (same as in Home) Refer to Sec. d. Directory under Home.

d. News/Events Refer to Sec. e. News/Events under the For Residents menu.

e. Tourist Information Refer to Secs. c.3.1 Local Attractions to c.3.4. Accommodation under Home.

Citizen-Centric Website Development Guide

for Local Government Units f. Travel Information Refer to Secs. c.3.5. How To Get Here and c.3.6. Moving Around under Home. 19

D. FOR BUSINESSES a. Business Profile Refer to Sec. a.5.1. Business Profile/Opportunities under For Residents.

b. Doing Business Provide det ailed informat ion on how t o go about in doing business in t he localit y. Specifically, outline the procedures in terms of the following aspects involved: Licenses & Registration Taxes and Fees

c. Jobs & Recruitment (submit postings of vacancies) Under Jobs & Recruitment, two options will be provided: c.1. View Current Postings/Vacancies Provide a link to the content in Sec. a.3. Employment/Jobs under For Residents.

c.2. Job Posting Submission Give det ailed inst ruct ions on how anot her government office or privat e company can submit a j ob post ing t o t he local government for publicat ion in t he LGU websit e (i.e. addressee, complet e mailing and email addresses and cont act numbers). Inst ruct ions must likewise include a specific format for t he not ice t o be submit t ed by t he office or company to ensure that information is comprehensive.

d. Bids and Awards This sect ion should specifically include bid not ices, announcement s and ot her pert inent information with respect to bids and awards.

Citizen-Centric Website Development Guide

for Local Government Units 20

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