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ASMA-CUS SUV 01

CLIENT SATISFACTION SURVEY


As a Premium Service Provider, ASMAs core values are based on placing the CLIENT AT THE EPICENTRE OF OUR BUSINESS. We make it a priority to harness a deep understanding of our Clients needs and expectations and continuously strive to exceed them. In this regard, as a valued client of ASMA, we would be most appreciative if we could take a little of your time to assess our services/products by completing the following questionnaire.
Name Designation Company Telephone Date : : : : : Fax : EE-mail :

Products supplied/Services rendered:


Please use the following scale:
Below Expectation 1 2 3 Meets Expectation 4 5 6 Exceeds Expectation 7 8 9 Excellent 10

A.
1. 2. 3.

GENERAL
Rating (please circle your answer) When you contacted ASMA, were you directly transferred to the right personnel? When you first enquired about ASMAs scope of services and products, were they explained adequately to you? How would you rate our website?
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B.
1.

STAFF
Rating (please circle your answer) Please rate our personnel who are responsible for implementing your project: a. b. c. d Understanding your needs Relevant knowledge and competency Professionalism Responsiveness
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C.
1. 2. 3. 4.

SERVICES/PRODUCTS
Rating (please circle your answer) Was the proposal prepared clearly explained the services or specifications of the products that you will receive? Were the services/products you received met your requirements? Were the reports you received comply with your requirements? How would you rate ASMAs services/products in relation to value for money?
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D.

SAFETY
Rating (please circle your answer)
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1. Did ASMAs staff carry out their work in a safe manner? 2. Did ASMAs staff comply with your company Health, Safety and Environment

(HSE) requirements?
3. How would you rate ASMAs overall commitment to HSE?

E.

OVERALL
Rating (please circle your answer)
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1. What is your overall satisfaction rating on ASMA? 2. How likely are you to continue using ASMAs services/products? 3. How likely are you to recommend ASMAs services/products to others?

F.

GENERAL COMMENTS

We would appreciate any suggestions or additional comments that you may have to assist us in improving our services and products:

As a valued client of ASMA, we truly appreciate the time taken for you to provide us with these very useful and meaningful inputs and suggestions. Rest assured that we will give serious consideration to your inputs towards further enhancing the quality of our services/products to you. You are most welcomed to contact me at any time if you have any queries or if you require clarification. Many thanks again.

___________________________
Dr. Abdul Rani Abdullah Baginda
Chief Executive Officer HP No. : +60-12-3700901