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Raymond Wong

PO Box 6163
Hayward, CA 94540-6163
(510) 293-9942


A senior level IT professional with over 10 years of System Administration in

major versions of Unix (Solaris, Linux, BSD, AIX, HP/UX, Interactive) as well
as Windows NT/2000/XP. Also experienced in Network Administration including
topology design, router and switch configuration, load balancers and other
facets of both large and small installation deployment, including 24x7
operations. Approximately 7 years of hands on technical leadership,
delivering IT and Operations solutions to requirements, on time and on budget.
Experienced with different requirements of Corporate IT, Service providers and
Software Development.


* TCP/IP network services (NIS, DNS, NFS, mail, news, NTP, RADIUS,
NAS, SAN, SSL, Samba), Load Balancing, Proxy services, Firewall
design, etc. on Cisco, F5, Juniper, Foundry.
* Shell Scripting: Perl(including DBI/DBD), Csh, Bourne.
* Web technology (HTML, PerlCGI, on Apache, IIS, iPlanet)
* Tools (resource monitoring and management, log analysis, process
automation including testing and configuration management) development.
* Relational Database technologies, including Oracle, Sybase, Informix,
Postgres/SQL, MySQL.
* Storage, Backups and Data Integrity planning and implementation with
most major standards (Veritas, Legato, Amanda, Budtool, database
extracts and archives, tar/dump/cpio scripts. Network Appliance, EMC,
Engenio, Brocade switches, RAID systems, journaling filesystems, etc)


Systems Administrator 3, Production Operations 2005 - present

LookSmart, Ltd., San Francisco, California
(Leader in Web Search Advertising technology)
Was responsible for Data Warehouse/Billing system:
* Was primary resource for software updates and upgrades to
production distributed computing environment for Data
Warehouse/Business Intelligence applications.
* Identified architectural shortcomings, specifying, designing
and implementing new classes of servers to enhance performance
scalability and stability.
* Upgraded storage resources, moving from a legacy SAN to a "best
practices" NAS and SAN layout, coordinating tasks, resources
and scheduling across groups.
Shared oncall responsibilities for other production systems:
* Provided first response triage and remedy for production Unix systems
* Created and enhanced online documentation for the benefit of other
Systems Administrators, internal and outsourced NOC personnel.
* Worked with SarbOx auditors, determining requirements, designing
and implementing data gathering solutions.

Senior Systems Administrator 2003 - 2005

UltraDNS, Inc., Brisbane, California (now Neustar)
(Leader in Managed DNS and Top Level Internet Domain infrastructure)
Was responsible for production servers critical to 20% of internet traffic:
* Maintained global network of production systems providing DNS
including .org, .uk, as well as enterprise customers.
* Delivered new systems on tight schedule with consistency.
* Performed audits to identify security risks and other policy issues.
* Acted as primary contact with multiple service vendors for both
planned and unplanned issues.

Technical Advisor and Consultant 2001- Present

San Francisco Bay area, California
Provided various technical services on temporary and contract basis.
* Delivered Network Design and Systems Configuration guidelines.
* Implemented prototype and demonstration networks.
* Deployed and maintained web and email servers.
* Analyzed and Designed Data Integrity solutions.
Assignment Highlights:
Provided Operations analysis and IT support for an ecom ASP.
(Oct 2002 - July 2003)
Provided Infrastructure support for a DSL router company.
(June 2002 - Oct 2002)
* Reverse engineered client (ILEC/ISP) network configurations.
* Defined and maintained QA test environment.
Determined Security compromise damage for an ISP (Dec 2001 - Jan 2002)
* Identified resources being exploited and software used.
* Recommended corrective actions to prevent future compromise.
Provided Disaster Recovery and Emergency Systems Administration for a
Medical Diagnostic Appliance company (Sep 2001 - Nov 2001)
* Restored lost infrastructure functionality, including some services
on first day of work.
* Performed Organizational Needs Analysis and hired replacement.
* Provided outline for Disaster recovery planning.
Provided Technical Analysis, Systems and Network Administration for a
network infrastructure startup (Mar 2001 - Jun 2001)
* Solved critical path issues preventing deployment of production
client-server system in time for deadlines.
* Provided Cost, Scalability and Security analysis.
* Drafted Policies and Procedures for Production Operations, including
identifying divisions of responsibility and problem escalation paths.

Operations Engineer 1999-2001

Postini, Inc., Redwood City, California (now a Google Company)
(Email ASP pioneering perimeter security and management services)
Principal hire into technical operations group at startup:
* Created robust production environment for an email services ASP, on
strict time/budget, identifying and implementing needed tools.
* Created and maintained enterprise servers for corporate IT.
* Successfully integrated customer network authentication technology
(RADIUS, POP and custom solutions) into production network.
* Successfully moved Corporate HQ in 1 day with simultaneous
connectivity for users in both locations, on time and on budget.
* Provided Systems/Network Architecture and redundant design for email
system able to process over 1 million messages/hour.
* transparent load balancing and failover
* bandwidth and resource planning
* ensuring security and performance
* risk identification and contingency planning
* failure detection and recovery, backups requirements
* Designed and wrote log rotation and analysis tools to generate
reports on email transactions at rate better than 2M messages/hour.

Staff Systems Administrator 1998-1999

Infinity A Sungard Company, Mountain View, California
(Industry leader in multi-platform Financial Risk Management Solutions)
Member of 3 person Global MIS team for worldwide WAN.
* Reported directly to Global MIS Director, providing technical
analysis and recommendations for IT Strategy, Policy and Procedure.
* Was responsible for Internet and Intranet planning and implementation.
* Provided Unix Systems Administration Strategy for 800 person company
distributed into 4 main and 8 satellite offices.

Senior Unix Systems Administrator 1996-1998

Etak, Inc., Menlo Park, California (now TeleAtlas North America)
(Pioneer in Digital Mapping and vehicle navigation technology)
Was responsible for Enterprise Production and Development Environment.
* Managed 300+ machine production and development networks.
* Improved MIS response time to trouble calls, initiated followup
policy after problem resolution.

Systems Analyst 1994-1995

Desktop Support 1992-1994
Wells Fargo Nikko Investment Advisors/Wells Fargo Institutional Trust
Company, San Francisco, California (now Barclays Global Investors)
(World's largest pension fund manager, with >1% of world investments)
Performed various Systems and Network administration duties.
* Established TCP/IP network in a previously DECNET environment.
* Improved performance and capacity of distributed computing
environment by over 40% in less than 3 months, on budget.


Bachelor of Arts - Business (Administration)

University of California, Riverside 1992