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Raymond Wong

PO Box 6163
Hayward, CA 94540-6163
(510) 293-9942
rayw@rayw.net

SUMMARY:

A senior level IT professional with over 10 years of System Administration in


major versions of Unix (Solaris, Linux, BSD, AIX, HP/UX, Interactive) as well
as Windows NT/2000/XP. Also experienced in Network Administration including
topology design, router and switch configuration, load balancers and other
facets of both large and small installation deployment, including 24x7
operations. Approximately 7 years of hands on technical leadership,
delivering IT and Operations solutions to requirements, on time and on budget.
Experienced with different requirements of Corporate IT, Service providers and
Software Development.

TYPICAL DUTIES AND RESPONSIBILITIES:

* TCP/IP network services (NIS, DNS, NFS, mail, news, NTP, RADIUS,
NAS, SAN, SSL, Samba), Load Balancing, Proxy services, Firewall
design, etc. on Cisco, F5, Juniper, Foundry.
* Shell Scripting: Perl(including DBI/DBD), Csh, Bourne.
* Web technology (HTML, PerlCGI, on Apache, IIS, iPlanet)
* Tools (resource monitoring and management, log analysis, process
automation including testing and configuration management) development.
* Relational Database technologies, including Oracle, Sybase, Informix,
Postgres/SQL, MySQL.
* Storage, Backups and Data Integrity planning and implementation with
most major standards (Veritas, Legato, Amanda, Budtool, database
extracts and archives, tar/dump/cpio scripts. Network Appliance, EMC,
Engenio, Brocade switches, RAID systems, journaling filesystems, etc)

WORK HISTORY:

Systems Administrator 3, Production Operations 2005 - present


LookSmart, Ltd., San Francisco, California
(Leader in Web Search Advertising technology)
Was responsible for Data Warehouse/Billing system:
* Was primary resource for software updates and upgrades to
production distributed computing environment for Data
Warehouse/Business Intelligence applications.
* Identified architectural shortcomings, specifying, designing
and implementing new classes of servers to enhance performance
scalability and stability.
* Upgraded storage resources, moving from a legacy SAN to a "best
practices" NAS and SAN layout, coordinating tasks, resources
and scheduling across groups.
Shared oncall responsibilities for other production systems:
* Provided first response triage and remedy for production Unix systems
* Created and enhanced online documentation for the benefit of other
Systems Administrators, internal and outsourced NOC personnel.
* Worked with SarbOx auditors, determining requirements, designing
and implementing data gathering solutions.

Senior Systems Administrator 2003 - 2005


UltraDNS, Inc., Brisbane, California (now Neustar)
(Leader in Managed DNS and Top Level Internet Domain infrastructure)
Was responsible for production servers critical to 20% of internet traffic:
* Maintained global network of production systems providing DNS
including .org, .uk, as well as enterprise customers.
* Delivered new systems on tight schedule with consistency.
* Performed audits to identify security risks and other policy issues.
* Acted as primary contact with multiple service vendors for both
planned and unplanned issues.

Technical Advisor and Consultant 2001- Present


San Francisco Bay area, California
Provided various technical services on temporary and contract basis.
* Delivered Network Design and Systems Configuration guidelines.
* Implemented prototype and demonstration networks.
* Deployed and maintained web and email servers.
* Analyzed and Designed Data Integrity solutions.
Assignment Highlights:
Provided Operations analysis and IT support for an ecom ASP.
(Oct 2002 - July 2003)
Provided Infrastructure support for a DSL router company.
(June 2002 - Oct 2002)
* Reverse engineered client (ILEC/ISP) network configurations.
* Defined and maintained QA test environment.
Determined Security compromise damage for an ISP (Dec 2001 - Jan 2002)
* Identified resources being exploited and software used.
* Recommended corrective actions to prevent future compromise.
Provided Disaster Recovery and Emergency Systems Administration for a
Medical Diagnostic Appliance company (Sep 2001 - Nov 2001)
* Restored lost infrastructure functionality, including some services
on first day of work.
* Performed Organizational Needs Analysis and hired replacement.
* Provided outline for Disaster recovery planning.
Provided Technical Analysis, Systems and Network Administration for a
network infrastructure startup (Mar 2001 - Jun 2001)
* Solved critical path issues preventing deployment of production
client-server system in time for deadlines.
* Provided Cost, Scalability and Security analysis.
* Drafted Policies and Procedures for Production Operations, including
identifying divisions of responsibility and problem escalation paths.

Operations Engineer 1999-2001


Postini, Inc., Redwood City, California (now a Google Company)
(Email ASP pioneering perimeter security and management services)
Principal hire into technical operations group at startup:
* Created robust production environment for an email services ASP, on
strict time/budget, identifying and implementing needed tools.
* Created and maintained enterprise servers for corporate IT.
* Successfully integrated customer network authentication technology
(RADIUS, POP and custom solutions) into production network.
* Successfully moved Corporate HQ in 1 day with simultaneous
connectivity for users in both locations, on time and on budget.
* Provided Systems/Network Architecture and redundant design for email
system able to process over 1 million messages/hour.
* transparent load balancing and failover
* bandwidth and resource planning
* ensuring security and performance
* risk identification and contingency planning
* failure detection and recovery, backups requirements
* Designed and wrote log rotation and analysis tools to generate
reports on email transactions at rate better than 2M messages/hour.

Staff Systems Administrator 1998-1999


Infinity A Sungard Company, Mountain View, California
(Industry leader in multi-platform Financial Risk Management Solutions)
Member of 3 person Global MIS team for worldwide WAN.
* Reported directly to Global MIS Director, providing technical
analysis and recommendations for IT Strategy, Policy and Procedure.
* Was responsible for Internet and Intranet planning and implementation.
* Provided Unix Systems Administration Strategy for 800 person company
distributed into 4 main and 8 satellite offices.

Senior Unix Systems Administrator 1996-1998


Etak, Inc., Menlo Park, California (now TeleAtlas North America)
(Pioneer in Digital Mapping and vehicle navigation technology)
Was responsible for Enterprise Production and Development Environment.
* Managed 300+ machine production and development networks.
* Improved MIS response time to trouble calls, initiated followup
policy after problem resolution.

Systems Analyst 1994-1995


Desktop Support 1992-1994
Wells Fargo Nikko Investment Advisors/Wells Fargo Institutional Trust
Company, San Francisco, California (now Barclays Global Investors)
(World's largest pension fund manager, with >1% of world investments)
Performed various Systems and Network administration duties.
* Established TCP/IP network in a previously DECNET environment.
* Improved performance and capacity of distributed computing
environment by over 40% in less than 3 months, on budget.

EDUCATION:

Bachelor of Arts - Business (Administration)


University of California, Riverside 1992