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K.T.

N Metals

INDUSTRY PROFILE
The pump and valve Industry has different features compared to machine tool or general non electrical machinery industry. The manufacturing companies are concentrated at centers like Coimbatore, Hubli, and Belgaum. The major portion of the industry ownership lies with private limited company or proprietary concerns. It becomes very difficult to distinguish between organized and unorganized sectors as most of the companies deal with these products partly and no company has more than 50% of the revenue from this sector alone. L &T and BEML the minor players of valve industry account for 29.6% of the total market and has defined organized player. The 50% of the companies in this industry are private limited companies consisting of organized & unorganized sector and the rest are public limited companies. The average sale of the private limited companies is about rs. 20crores. The total industry is of 750crores with 40% of the contribution from private limited firms.

K.T.N.metals has two sister concerns: TECHNO CASTINGS: It introduces itself as a manufacturer of graded cast iron castings, alloy castings and S G iron castings. It was established in the year 1995 with having experience of more than 30 years from its parent company M/s. K.T.N metals. Looking in to export market in the year 1995 this concern was established. It is being looked after by the sons of Kallapa, Narayan Saple who holds B.com degree from R.P.D. college, Belgaum

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and Bhairu saple who is civil engineer and completed its B.E degree from GIIT college Belgaum.

U.S. ENGINEERING: It was established in the year 1997 as a proprietary firm, Uttam Saple being the proprietot of this concern who is the son of Tukaram and who is I.T.I graduate from government I.T.I college. Initially it was started in 2700 sq. feet with 4 lath machines and presently its business is carried on the area of 8200 sq.feet with 6 lath machines. It does only massing or finishing of the products and not production of the products.

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COMPANY PROFILE
NAME ADDRESS (main concern) : KTN METALS : KTN METALS S.NO. 781/1, B, Plot Nos. 149-50-51 Udyambag, Belgaum 590008, Karnataka, India. (Unit 2) : TECHNO Castings R. S.No.346, Plot Nos. 146-147 Udyambag, Belgaum 590008, Karnataka, India. Machine shop (unit 3) : U. S. Engineers S. NO.346, Plot No. 154/2. Udyambag, Belgaum 590008, Karnataka, India.

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E-MAIL WEBSITE ORGANISATION BANKERS

: techno@blr.vsnl.net.in : www.ktntechno.com : Private Limited Company : State Bank of India, Bank of Baroda.

DIRECTORS

: Mr. Kallappa. Saple Mr. Tukaram. Saple Mr. Nagendra. Saple Mr. Bhairu. Saple Mr. Narayan. Saple Mr. Uttam. Saple.

CERTIFICATION ESTABLISHED CAPITAL INVESTED MAUFACTURING CAPACITY

: ISO 9001:2000 : 1978 : Rs 5 Lakhs

: 1800 Tons/Annum

ANNUAL TURNOVER

: 2006-07= Rs 6.40 Crores


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K.T.N Metals

2007-08= Rs 7.26 Crores WORK FORCE : Engineering5 members Workers104 members AUDITORS : Rajendra Sanjiv & company, Belgaum.

NATURE OF OWNERSHIP
K.T.N.metals is being successfully carried on as a partnership firm

consisting of three partners as well as brothers namely Kallappa, Tukaram and Nagendra which represents the name K.T.N who were born in a maratha family in Belgaum in 1942, 1951, 1955 respectively, having basic education till SSLC, and who have passed experience of 35 years in the similar field, as at the start used to work in some other foundry for around 10 years to have enough experience and knowledge in the given field. All three partners have equal profit sharing ratio. They started their business with the initial investment of 5lakh rs and having 10-15 employees. Previously the business was started in a smll area of udyambag and slowly as the business expanded it purchased more and more land which resulted in the increase of its area of operation. And presently it is well known for its reputation build since 30 years.

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QUALITY POLICY K.T.N. metals will continously improve its processes to attain the supply of quality castings and on time delivery, to achieve customer satisfaction. OBJECTIVES 99% dispatch 5% Rejection

Job base training VISION Our vision is to achieve market leadership and prosper in business through satisfaction of customer needs, by way of constant improvement in quality, cost, timely delivery of products and services rendered. MISSION
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Our mission is to increase production and to achieve total customer satisfaction by supplying cost effective flow control products to our Indian as well as overseas customers by providing them value added products and services at their doorsteps.

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QUALITY MANAGEMENT SYSTEM


QMS is established document implement and is maintained in the company. Top management will ensure the continual improvement of it for effectiveness with ISO 9001:2000. Documents required to maintain the QMS are as follows: Documents standard of a quality policy and quality objective. Quality manual Documents needed by the organization to ensure the effective planning process like checklist, plans, lists format, control plans Scope of QMS including details and justification for exclusion Documents identified in the QMS will be controlled and recorded. Records are identified, designed, established and maintained to provide evidence of confirming to the requirement and of the effective operation of QMS and also shall satisfy the regulatory and customer requirements record will be ensured to remain legible readily identifiable and retrievable. QMS PLANNING: Planning of QMS in order to meet the requirement specified of the standard and planning of objectives. Whenever any changes done to the QMS that is introduction of new process, addition of new products etc, the integrity of the QMS is to be maintained.

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SALIENT FEATURES OF ISO-9000 Brings you closer to the customer by understanding customer needs Focuses on continuous improvement. Individual department performance is monitored through company level data. Better utilization of available resources and facilities. Prepares you well in advance for the product development. Provides confidence in you and the customer to meet the customer needs. Helps in monitoring and controlling the processes. Emphasizes on defect prevention rather than detection. Makes you competent by reducing wastages and variations in entire supply chain. Helps in realization of importance of inventory management.

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FUTURE PLANS

Its future plan in to combine TECHNOCASTING and K.T.N. and result in the increased production which will fulfill the growing needs of the customers. It also aims at increasing its number of customers overseas, in order to stay competitive in this global market and increase its share in the given field. K.T.N. has planned to increase its effectiveness and efficiency by reducing labor work and concentrating totally mechanical work, which can be possible through employing modern and latest technology machines and plants which will increase the efficiency of the product and at the same save time and cost.
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PRODUCT PROFILE
Our product range includes: Globe valve bodies Pump casing Gear case body Friction sheaves Flywheel housings Strainers and globe valve body Strainers and sight flow indicators Cylinder block and heads Friction sheaves Engine parts Strainer High pressure compressors components

LIST OF SUPPLIERS Supriya traders, Belgaum: pig iron Minex mettallergical co. pvt ltd, Chennai: alloys
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M.S metals and steels pvt ltd: scrap and pig iron C.Arihant taders link: coke supplier Shivam engineering solution: sand Mahalaxmi industries, Shinoli: rasing sand Magna industries:enograls

COMPETITION As 80% of the industries in Belgaum are foundry, it faces tough competition in the market. It distinguishes itself from their competitors in the market by concentrating more on the quqlity aspect of the products which helps to ensure long term customer relationship and in turn reap good name and reputation in the market. It faces competition not only in the local market but also in national markets, some of its competitors in local market are as follows: Ashok iron works Prahat casting Techno system Reliance engineering group Renuka metals Abhishek alloys J.P. foundries
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Shanti iron works

CUSTOMERS The firm has 40% of its customers in India and 60% of its customers from outside India. Some of its reputed customers in India are: Otis elevator co.ltd Krombach India ltd Virgo engineers ltd Kirloskar oil engines ltd Addision and co. ltd Ksb pumps ltd Polihydron pvt ltd Atlas copco ltd L & T tractor division Kirloskar oil engines Burchardt compression India pvt ltd Some of its overseas customers are as follows: M/s. Caprari S.p.a Modena MoItaly

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M/s. Akmi Corporation California-94545 U.S.A M/s. PSA Wasserarmaturen Gmbh Germany M/s. Construcciones Mecanicas F. Zumarraga S.A Spain

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ACHIEVEMENTS OF THE ORGANIZATION


K.T.N. Company had received many awards by reputed organizations, some of them are: Best excise award by the government

Awarded by the Institution of Indian foundries, for having received ISO certificate

Certificate of excellence by Reengineering Corporation Certificate of attendance, for the participation of Narayan Saple in the CBI seminar

Awarded by TENGL, tractor engineerings ltd

Engineering export promotion council certificate of appreciation for their participation at Hannover messe 06 held in Hannover, Germany. Best chapter award by institude of indian foundries.

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ORGANIZATIONAL CHART

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DEPARTMENTS

Various Departments of KTN metals ltd. Marketing Department. Finance and Accounting Department Material & Stores Department. Production Planning & Control Department. Safety & maintenance Department.

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Purchase Department. Dispatch Department. H R Department. MARKETING AND EXPORT DEPARTMENT Mr. Narayan.Sapple is the head of marketing department. Marketing is the most important activity in organization as it is a 100% export oriented business. Technical functions of marketing department are as follows: 1) Customer related process: PURPOSE: To determine PURPOSE: - To determine, review the requirement of customer related to the product and for the communication between customer and company.

SCOPE: This flowchart covers all activities of M/s Aqua Alloys pvt ltd. In

marketing for determining the requirement related to the product and any communication between the customers. The marketing executive has to perform the following responsibilities: Monitor, conduct and coordinate the customer satisfaction survey ti increase customer satisfaction 80% to 90%. Look after the enquiry review and order review activities. To co-ordinate with other departmental heads to take corrective and preventive action for customer complaints.
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To inform market status, forecasting and planning to the partner. To take corrective action for the audit findings. To monitor the dispatch activity. To prepare procedures for his departments and implementation of the same. To identify resources of his department. To identify the training needs of his people. Advance shipment notification to the customers. Follow up for payments from customers. To review the quotation in consultation with the partners. To conduct customer satisfaction survey and take corrective actions on dissatisfied areas with consultation of respective departments. To accept orders in consultation with the partners. To maintain good relations with the customers. To carry out sales promotion activities. To maintain and increase the sales.

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FINANCE AND ACCOUNTING DEPARTMENT This section looks after the allocation of funds for various activities accounting of the transactions in monitory terms and manage the cash flow. All the major financial decision is taken at the head office. It will take care of all financial activities of the company. FUNCTIONS 1. Preparing and maintaining accounts 2. Financing day-to-day activities of company 3. Managing accounts receivables and accounts payables 4. Preparing and handle costing information 5. To prepare budget 6. To prepare profitability statements and reports. The firm has turnover of 18crore. Only this information was revealed in terms of financial aspects. As a part of the Companys policy the revealing of financial information is strictly confidential.

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MATERIAL AND STORES DEPARTMENT


Material Department deals with purchase, sub-contractors and stores. The head of Material Department though the management respective issue materials as per work instruction and maintains records of the same. Material Department plans for manpower, selected sub-contractors and ensure receipts, storage handling preservation and issue of materials. Stores Department is one of the important branches of material department. The Stores Department receives materials in the following ways;1. Sales Return from customers. 2. Customer supplied product. 3. Material purchased for manufacturing. 4. Finished product.

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PRODUCTION PLANNING AND CONTROL DEPARMENT PROCESS CONTROL IN PLANNING PROCEDURE:

1. Work order amendments are received from sales co-ordination department work order is studied. 2. Material requirement is studied and required material are indented and given department considering the stock of items. 3. Monthly production plan is prepared as per the procedure for planning (PPC). The material storage, which is required for the production plan is prepared and given before the last week of previous month as applicable to the material department. 4. Monthly planning and indenting is as per the requirement of material planning.
5.

Material requirement for the production0 plan of sub contracting and rubber processing development prepare during the last week of the previous month as applicable and handed over to the respective section or departments.

6. As per the availability of raw materials and considering the process cycle, materials are loaded to the sub-contractors, which are required for the production plan and also subsequent monthly stock. 7. Inspection schedule for the month for the customer inspection are prepared by the first week of every month in consultation with the sales co-ordination department.
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8. Material requisition is issued to stores for arranging to send the materials to respective sub-contractors

PURCHASE DEPARTMENT
Responsibilities

Responsible for KTN Metals indirect materials.

purchase of all direct and

Responsible for re-solving all commercial issues in purchases with the suppliers and vendors. Responsible for monitoring the purchase data and looking for alternative competitive sources for material and services.

Responsible for all stores activities for the indirect material, physical verification and movement control of all such material of KTN Metals and sub-contractors.

Responsible for training of stores personnal.

Objectives To receive indent from various departments. To ensure with the stores regarding the availability of intended material. To follow the order placed. To deal with the merchant about quality.

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To send the developed accessories to the buyer for the approval.

DISPATCH DEPARTMENT
The main function of this department is to dispatch the produced goods to the customers. The working of this department is systemized as checking of excise number, batch no., lot no., month and year, type net and gross weight is done. The records are maintained and reconciliation statement of the inventory is prepared daily. Responsibilities Organizing dispatches as per shipment pre-planning. Overall supervision of dispatch department. Responsible for packaging. Overall responsible for painting activity. Responsible for monitoring the house keeping of dispatch area. Responsible for stock related to shipment.

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Maintenance of machine and equipments on a regular basis as per preventive maintenance plan.

SAFETY AND MAINTAINANCE DEPARTMENTS


The employees are given the safety gears such as goggles, helmets, hand gloves and safety shoes when they are working in the factory and special first aid medical facilities are also available in health care. The records of accidents, which have taken place and accidents not taken place are maintained. To see that the people work safety there are special safety awards given. There is a training program conducted as regarding safety. FUNCATIONS:

1. Conducting periodic safety training programs. 2. On the job training. 3. Liberating on us of raw materials.
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4. Conducting periodic tests and essay program on safety.

DESIGN AND DEVELOPMENT DEPARTMENT


An organization has an authoritative design and development department to meet the changing needs of the market. With well-qualified and experienced personnel to design and develop quality products that are reliable, economical and satisfying.

First they study the market about the materials whether they are available or not. After getting the materials they give materials to design to design department. Management and customer give feedback to design the product. The designer, designs the product under the restricted standards.

OBJECTIVES

1. To ensure that the design and development manual is controlled regarding adequacy, review, authorization, distribution and revision.
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2. To ensure that documents that effect quality are controlled regarding adequacy review, authorization, distribution and revision. 3. To explain the method followed for issues of document directories to user department. 4. To continuously improve the quality of the product. 5. To maintain quality records to demonstrate achievements of the required quality as a proof of the effective operation of the quality system.

HUMAN RESOURCE DEPARTMENT Human Resource is the integral part as well as an important part of any organization. . It is a department, which looks after all the objectives of each department and gives orders to perform their individual activities. To perform any activity in an organization there is the necessity of various people at various levels possessing different kinds of skills. But before we go in depth with the Human Resource Department, let us see what does Human Resource actually mean. OBJECTIVES OF HRD:Each and every person or a firm must have an objective. Knowing of objectives, goals are a must without which it is not known as to go on which
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path. Similarly KTN Metals Pvt ltd. also has certain objectives. The following are some of objectives of the Human Resources Department. 1. To factor organizational goals in the individuals career growth:This is an important objective and that every employee must know the objective of an organization he/she is working in. Also it is that he/she must build in those objectives as matter of personal interest and hence that will enhance the efficiency of the employee. 2. To create facilities and opportunities so as to match it with the organizational growth:If the organization has to grow then every employee has to be given fair amount of opportunities. All of them must be given a chance to show their inbuilt talents. 3. To strengthen and appreciate the human assets continuously by providing training and development programmes:By this the employees will be exposed to new types of working conditions and facilities. Hence that will develop their efficiency also. 4. To provide facilities and conditions of work and creation of favorable atmosphere for maintaining stability of employment :5.

Maintenance of good quality human resource is also a difficult task, because to do this a lot of steps have to be taken in regards to providing of facilities and good working conditions to be given to the employees.

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EMPLOYEE SATISFACTION
Definition: Employee satisfaction is the terminology used to describe whether employees are happy and contented and fulfilling their desires and needs at work. Many measures purport that employee satisfaction is a factor in employee motivation, employee goal achievement, and positive employee morale in the workplace. Employee satisfaction, while generally a positive in your organization, can also be a downer if mediocre employees stay because they are satisfied with your work environment. Employee satisfaction is a measure of how happy workers are with their job and working environment. Keeping morale high among workers can be of tremendous benefit to any company, as happy workers will be more likely to produce more, take fewer days off, and stay loyal to the company. There are
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many factors in improving or maintaining high employee satisfaction, which wise employers would do well to implement. Many experts believe that one of the best ways to maintain employee satisfaction is to make workers feel like part of a family or team. Holding office events, such as parties or group outings, can help build close bonds among workers. Many companies also participate in team-building retreats that are designed to strengthen the working relationship of the employees in a non-work related setting. Camping trips, paintball wars and guided backpacking trips are versions of this type of team-building strategy, with which many employers have found success.

NEEDS OF EMPLOYEE SATISFACTION


The need for employee satisfaction arises because of performance of the human being and their behavior when engaged on a particular job is influenced by intangible psychological &social factors such as family breeding, education, personal likes & dislikes, emotions etc. The workers have now come to realize their demand can be satisfied if they resort to concentrated and collective action while the employers are aware of the fact they can resist these demands . This refusal to meet the genuine demands has often led to dissatisfaction on the part of workers, to their distress and even to violet activities on their part which has hindered production and harmed both the workers and employees

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BENEFITS OF EMPLOYEE SATISFACTION


It helps to earn goodwill and enhance public image. Promotion to advancement facilities led to employees satisfaction. The employee satisfaction will lead to increase in productivity of the employees. If employees are satisfied, then they reduce the wastage and it also reduces the cost of production with the increased productivity. Employee satisfaction will reduce labour turnover and absenteeism of organization.
Employee satisfaction will increase co-operation in the whole

organization and satisfied employee will feel increased responsibility for the jobs.
Satisfied employees are ready to take the challenge job, so intern it will

increase the talent of the employees.


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FUNCTIONS 1. MAN POWER PLANNING

The company knows the importance of man power planning and therefore it utilizes the man power to the fullest capacity avoid a low productivity, inefficiency, wastage of time, energy and high cost of production. They ensure the workers satisfactory, working conditions and other incentives for improving their productivity. This helps the company to improve and expand its growth.

2. RECRUITMENT AND SELECTION

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Recruitment and selection is done by Managing Director and General Manager. PROCEDURE:1) Advertisements for vacancies in the newspapers are given. 2) After receiving the application, suitable candidates are called for interview. 3) Interview is taken by managing director and general manager. 4) Manager selects the right kind of candidate and appoints the candidates. 5) Selection mainly depends on the qualification and experience of the candidates.

RECRUITMENT: In K.T.N metals. Centralized and decentralized recruitment is done. Centralized recruitment for management staff and decentralized for blue colored employees. For operating category they need SSLC or ITI passed candidates. They have both internal and external source of recruitment.

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It is the process of searching for prospective employee and stimulating and encouraging them to apply for jobs in the organization. SELECTION:The process of selecting workers after carefully weighing the requirements of the jobs on the one hand and after assessing and evaluating the abilities and aptitudes of the candidates on the other, is selection. The company gives more preference for the external sources of recruitment and selection. The procedure of recruitment is centralized in this company. It also makes use of internal sources of recruitment and selection. Internal sources contain promotion, transfer of present employees and External sources contains Advertisement, employee exchange etc.

3.

TRAINING AND DEVELOPMENT

TRAINING AND DEVELOPMENT PROCESS:-

NEEDS ANALYSIS

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INSTRUCTIONAL DESIGN

VALIDATION

IMPLEMENT

EVALUATION

Training and development consists of planned programs designed to improve performance at the individual, group, and organizational levels. Improved performance in turn implies that there have been measurable changes in knowledge, skill, attitudes, and social behavior. These results in better performance and leads to reduction in the cost of production. It results in organizational stability and flexibility.

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TRAINING Training is the act of increasing the knowledge and skills of an employee for doing a particular job. There are two types of training: 1. 2. Training on material specification standard. Training on communication skills.

ENHANCING EFFECTIVE COMMUNICATION SKILLS: For training to have impact, it must be memorable and achieve the purpose for which it was designed. This training programme is related to business need. Enhancing communication skills has specific and measurable objectives and uses a variety of appropriate adult learning methods. It has been designed keeping in mind the fact that learners need to identify the benefit of training to be interested in the topic and its application. Target Group
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This programme is tailor made to enhance the communication skills of the employees working at supervisory level. Objective of the Programme To enhance participants to sharpen their communication skills with respect to the supervisory role. To help participants enhance specific skills in the areas of written and oral communication skills. SPECIFIC AREAS OF FOCUS:Written skills Oral skills Presentation skills

Training methodologies used:Innovative and interactive training methodologies will be adopted

to enhance the training of the participants. Role-plays, case studies, management games and group discussions

will also be conducted. Training would be based on an average group size of 20

participants, all with similar responsibilities and training needs. The turning session will be begin with a feedback from participants

on their expectations, and at the end feedback on their views.

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DURATION OF THE PROGRAM:This programme is ideally designed for a half-day. The programme will consist of three modules of one hour each. EXTERNAL TRAINING CONDUCTED: Training on gauging practice Time management Continual improvement Surface finish parameter Identification of products JIT AWARENESS CHECK Many jobs consist of a logical sequence of steps and are best taught stepby-step. Listing each jobs basic tasks, along with key points, in order to provide step-by-step training for employees. The step-by-step process is called Job Instruction Training (JIT). An original idea of JIT came from supermarket. OBJECTIVE OF THIS PROGRAMME To save inventory cost. To determine devices which eliminate operators careless mistake. A high productivity. A demand function. Reductions of production lead time.

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The programme is primarily designed to create awareness of this concept

and to discuss how Japanese and quite a few other countries have successfully adopted. 4. EMPLOYMENT EXCHANGE Before recruiting, the company provides information about recruitment to the employment exchange and this exchange tries to send the best candidates required for the company. 5. HOLIDAYS

The company has five public holidays and five festival holidays. NATIONAL HOLIDAYS 26th January - Republic Day 1st May - Workers Day

15th August Independence Day 2nd October Gandhi Jayanti 1st November- Karnataka Rajyotsava

FESTIVAL HOLIDAY

20th March- Dhulivandan 7th September- Ganesh Chaturthi 12th October- Dasera 2nd November- Balipratipada 3rd November- Bhavbij
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MATERNITY BENEFIT Ladies workers are given maternity leaves for 3months with pay. 6. LEAVE Every worker who has worked for 240 days or more for calendar year is entitled for leave 1 day for 30 days or more for calendar year. Leave is calculated on net present days. 7. PROVIDENT FUND Provident fund is paid to those employees who have worked in this company for 6 months. Total contribution of provident fund is 24% half of which is paid by the employer and remaining by the employees. 8. TRANSFER, PROMOTION & DEMOTION TRANSFER: Transfer means movement of an employee from one job to another. In this, company transfers are rare but the company follows initiated transfer i,e. employees are transferred for temporary adjustment such as leave, replacement and shortage of worker in any department and to meet other emergencies. PROMOTION: A promotion means an idea of advancement of employee from lower job to higher job. Promotion of an employee is done on merit bases this is used to fill the higher vacancies. An employee is promoted on his past performance, services and his behavior in the company.

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DEMOTION: In case of misbehavior of any worker at work or alcoholic consumption at work place etc, strict actions are taken to punish the workers. 9. PERFORMANCE APPRAISAL Performance appraisal means the systematic evaluation of the individual with respect to his performance on the job and his potential for development. In the company performance of employees are periodically evaluated which helps to determine weakness and strength of employees. Depending upon the performance increment is decided. This performance appraisal program develops a sense of confidence to categories efficient and inefficient workers performance appraisal is done by keeping the records for previous year and current year.
10.

HEALTH FACILITIES Cleanliness- Inside walls, ceilings, petitions, lops of passages,

staircase in factory shall be kept whitewashed at least once in every period of 14 months the floor shall be cleaned once in a week.

Disposal of water- Effective arrangements shall be made in every

factory for disposal of water.

Ventilation and temperature- Effective and suitable provision shall

be made in every factory for securing and maintaining in every work room. Adequate ventilation by the circulation and fresh air and such a temperature as will secure to workers there is responsible conditions of comfort and prevent injury to health.

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Lighting- Where workers are working or passing their lighting

shall be provided and maintained sufficient and suitable lighting natural or artificial.

Drinking Water- Effective arrangements for sufficient supply of

drinking water for all employees shall be made.

Latrine and Urinals- In every factory sufficient latrines and urinals

shall be provided separately. Sweepers shall be employed for cleaning.

Spittoons- Sufficient numbers of spittoons are kept inconvenient

places and they shall be maintained clean and hygienic.

11.

WORKING HOURS The manager has to display working hours and they cannot be

changed suddenly. He has to maintain adults register showing names and workers nature of work and time period. The workers work 48 hours, 9 hours daily with hour rest required. 12. WELFARE ACTIVITIES In every factory adequate washing facility shall be provided along

with soap. First aid box with prescribed contents shall be kept. The provision of canteen is not requirement under the act if the

factory employees are less than 250 workers. A balance and welfare officer is required for more than 500 workers. If any accident occurs, its notice should be given to ESIC office

and hospital within 48 hours.


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BONUS It depends upon the company profits. As per the act the company should pay 8.33% bonus but the company pays 20% bonus. GRATUITY Employees who have worked for 5 years are given gratuity. MINIMUM WAGES Wages are paid to workers according to their skills i.e. skilled, semiskilled, and un-skilled. WORKMENS COMPENSATION If any worker is to be discontinued from his job he will be given a notice about this and he will be removed. If the company does not give notice before 3 months the worker will be discontinued with 3 months salary.

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1)

Canteen facilities to the Employees

Canteen facility V. Satisfied Neutral Dis- Satisfied Total

Name of the Department DEG PROD PER QCD STORE PPC Total 5 2 1 2 2 0 12 1 1 1 3 2 1 0 1 1 5 5 4 3 3 3 2 20

The most of the employees are satisfied with the canteen facility provided by the Co. But employees from production & PPC department are not satisfied with the canteen facility. Because the co. provides twice tea & Snacks every day to the employees. IT does not provides drunks co. is not providing lunch but it is producing only tea & Snacks.

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2) Water facility provided to the Employee? Name of the Department DEG PROD PER QCD STORE PPC Total 5 3 3 3 3 1 18 1 0 0 0 1 2 0 0 0 0 0 0 5 4 3 3 3 2 20

Canteen facility V. Satisfied Neutral Dis- Satisfied Total

According to the survey conducted. It was formed that the employees are happy with the water facility provided by the COs.

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3) Medical facility provided to the Employees?

Medical Facility V. Satisfied Neutral Dis- Satisfied Total

Name of the Department DEG PROD PER QCD STORE PPC total 5 3 2 3 2 2 17 1 1 0 1 0 3 0 0 0 0 0 0 5 4 3 3 3 2 20

All the Employees are covered V/s ESI Benefits Employees are issued V/s GSLI ( Group Saving Ltd. Insurance) Nearly 85% of the employees are satisfied with the Medical Facility provided by the Cos. The company conducts medical checkup for employees.

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4)

Is the Salary earned by the Employees Sufficient for

reasonable

living ?

Yes No Total

Name of the Department DEG PROD PER QCD STORE PPC total 2 1 3 3 2 1 12 3 3 0 0 1 1 8 5 4 3 3 3 2 20

Nearly 8 Employees are not happy with the salary . They say that it is not sufficient for reasonable living

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5) Do you have Leave facility?

Leaves Yes No Total

DEG 4 1 5

Name of the Department PROD PER QCD STORE PPC Total 3 3 3 3 2 18 1 0 0 0 0 2 4 3 3 3 2 20

Most of Employees are satisfied with the leave facility provided by the company. Every employee has 1 day leave for every 30 days. if the employee exceeds the number of leave then his some percentage of salary is cut off.

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6) Freedom at work Name of the Department DEG PROD PER QCD STORE PPC Total 1 3 1 1 2 1 9 1 0 2 2 1 1 7 1 1 0 0 0 0 2 2 0 0 0 0 0 0 5 4 3 3 3 2 20

V. Good Satisfactory Fair Poor Total

There is no such rule that is followed by the co, regarding work most of the employees are satisfied. The H.R manager says that employees should get freedom at work place to show their talent in company. Most of employeesare happy by the freedom given in the company.

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7). Are you satisfied with your working time? Name of the Department PROD PER QCD STORE PPC TOTAL 3 1 2 3 3 12 1 1 1 1 1 8 4 3 3 3 2 20

DEG Satisfied 2 not satisfied 3 Total 5

Analysis:
60% of the employees are satisfied with there work timeings which results in high performance at their work.

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8) Are you satisfied getting holiday packages?

DEG Satisfied 3 not satisfied 1 Total 5

Name of the Department PROD PER QCD STORE PPC TOTAL 2 3 2 3 2 13 0 1 2 1 2 7 4 3 3 3 2 20

Analysis:

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M ost

of the employees are provided sick leaves, paid packages

,entertainment allowances are given to the employees. So the employees find relaxed from their routine work.

9) do you believe whether the work atmosphere is friendly.

DEG Satisfied 2 not satisfied 2 Total 5

Name of the Department PROD PER QCD STORE PPC TOTAL 3 4 2 4 3 16 0 1 0 1 0 4 4 3 3 3 2 20

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Analysis: There is a friendly atmosphere in the organization. Views and suggestion are freely invited from the employees for improvement and up gradation of organization. And it was found that most of the employees are satisfied with working environment of the company because the environment is good and clean. The company provides good and healthy environment.

10). Do you have a job security? Name of the Department


work atmosphere

DE G
3

PROD PER QCD STORE PPC TOTAL


3 2 3 3 2 16 Page 53

yes

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No Total

2 5

1 4

1 3

0 3

0 3

0 2

4 20

Analysis:
Employees are asssured of job , so there is job security in the company.

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11). Do you think management should take care of the work load of

employees?

Yes No Total

DEG PROD PER QCD STORE PPC TOTAL 3 2 2 2 3 2 14 1 0 2 1 1 1 6 5 4 3 3 3 2 20

Analysis: By analysing the above data we can come to the decision that the management has to take care of the work load of the employees.

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12). Do you feel is it necessary to train at work place?

Name of the Department DEG PROD Yes No Total 2 1 3 1 1 2 PER QCD STORE 5 1 6 1 0 1 4 0 4 PPC TOTAL 4 0 4 17 3 20

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ANALYSIS:
When this question was asked to the employees, they were confused they did not understand what to say, some told no spme told yes. Company provides training wherever it is needed.

13). Are you satisfied with your work according to your qualification? Name of the Department PROD PER QCD STORE PPC TOTAL 1 4 1 1 4 12 1 1 0 2 0 5 0 1 0 1 0 3 2 6 1 4 4 20
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DEG Yes 1 No 1 cant say 1 Total 3

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ANALYSIS: The above chart shows that maximum number of employees in each department are satisfied with their work according to their qualification. But some of the emloyees in some department are not satsfied with their work accordinng to their qualification,because their qualification is high and job is small and some of the employees are no sure of anything.

14). Do you work with other departments with co-operation?

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DEG Yes 5 No 0 Total 5

Name of the Department PROD PER QCD STORE PPC TOTAL 4 3 3 3 2 20 0 0 0 0 0 0 4 3 3 3 2 20

ANALYSIS: According to the survey conducted the co-ordination & co-operation among employees of different departments is 100%. All the employees have friendly relations among themselves.

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15). Do you get motivated with your work at your work place?

DEG yes 1 No 1 cant say 1 Total 3

Name of the Department PROD PER QCD STORE PPC TOTAL 1 4 1 1 4 12 1 1 0 2 0 5 0 1 0 1 0 3 2 6 1 4 4 20

Analysis :
This question revals the motivational feelings at work place of the company .From the above chart we can see that maximum number of workers in each department get motivated at theork place because everyone help and the support for doing their job, and some percent of workers are not sure .some workers dont get motivated because of nature of their work.
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QUESTIONNAIRE
Dear Sir/Madam, I am conducting a study on employee satisfaction towards KTN Metals, Private Limited., please answer the following questionnaires below which is the part of my project work. So I request you to spend some time in completing the schedule. Name of the employee Post Qualification 1. : : :

Are you satisfied with canteen facility provided by company? a. Very satisfied b. Neutral c. Dis satisfied

2.

Are you satisfied with the drinking water facility provided by the

company? a b. c. 3. Very satisfied Neutral Dis satisfied

Are you satisfied with the medical facility provided by the

company? a b. c. Very satisfied Neutral Dis satisfied

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4.

Is the Salary earned by the Employees Sufficient for reasonable

living? a b Yes No

5.

Are you satisfied with the leave facility provided by the company?

a b.

Yes No

6.

Are you satisfied with the freedom given by the company at

workplace?

a b c d 7.

Very good satisfactory Fair Poor

Are you satisfied with your working time? a. Satisfied

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b. Dissatisfied

8.

Are you satisfied getting holiday packages?

a. Satisfied b. Dissatisfied 9. Do you believe weather the workplace is friendly?

a. Satisfied
b. Dissatisfied

10. Do you have job security? a. Yes b. No 11. Do you think management should take care of the work load of employees? a. Yes b. No 12. Do you feel is it necessary to train at work place to employees? a. Yes b. No 13. Are you satisfied with your work according to your qualification?
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a. Yes b. No c. Cant say 14. Do you work with other departments with co-operation? a. Yes b. No

15.

Do you get motivated with you work at your work place? a. Yes b. No c. Cant say

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FINDINGS

Most of the employees were satisfied with the recruiters briefing about the expectations. Majority of the employees received information by post or email.

The overall employee satisfaction level at K.T.N. Pvt. Ltd. is high.

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Most of the employees say that they are somewhat satisfied with the company culture & the policies & procedures of the company. Many of the respondents are of the opinion that the working environment is satisfactory. Most of the respondents feel that they have a good interpersonal relationship with their seniors but only a few respondents say that they have not been motivated & appreciated for the hardwork done by their team leaders/ seniors. Most of the employees say that their boss interacts with them in a friendly manner whenever they approach him & they feel that the company is well managed.

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CONCLUSION
This project work has given me a golden opportunity to understand the operations of KTN Metals Ltd. It enriched my knowledge in the field of EMPLOYEE SATISACTION. Opinions were collected through questionnaire method, which was very useful tool and has been carried out successfully. In this specific study the working efficiency of EMPLOYEE SATISFACTION in the organization were analyzed and the recommendation where made me to improve its effectiveness. I hope the above submitted report recommendation will be helpful for betterment of the EMPLOYEE SATISFACTION in the organization.

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INDUSTRY PROFILE COMPANY PROFILE NATURE OF OWNERSHIP


QUALITY POLICY VISION, MISSON

QUALITY MANAGEMENT SYSTEM


SALIENT FEATURES OF ISO-9000

ACHIEVEMENTS OF THE ORGANIZATION ORGANIZATIONAL CHART

Departments
EMPLOYEE SATISFACTION Analysis: QUESTIONNAIRE FINDINGS

CONCLUSION

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