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IS-U/CCS An Overview
IS-U/CCS is a business process-oriented customer information system that handles all categories of supply and services provided by utility and service companies. You can use IS-U/CCS to manage and bill residential, nonresidential, and service customers and to manage prospective customers. IS-U/CCS is exceptionally flexible. It supports a varied range of divisions and business partners and provides a large number of functions. Furthermore, IS-U/ CCS processes all business transactions and activities with a central business partner jointly, and it offers account management, which integrates all of a business partner’s payment transactions. In addition, you can take advantage of powerful customizing functions and the flexibility of the R/3 System to customize IS-U/CCS to meet your individual requirements. This means that you can deploy IS-U/CCS in utility companies of sizes and shapes – each with its own individual corporate and market strategy.
Fig. 2-1: Functional Scope of IS-U/CCS
Utility companies can use IS-U/CCS to bill all the traditional divisions: u Electricity u Gas u District heating u Water and waste water
the word processing system of the standard R/3 System. IS-U/CCS jointly invoices (if desired and appropriate in terms of time) all the services that a utility company provides to customers. The print workbench gives you the capability for flexible layout of bills and other customer letters using SAPscript. you can also bill service orders and service contracts for services of all types. or you can make the data available for mass printing at the raw data interface (RDI). As part of the migration process. and consumption devices. Integrating services from more than one company provides advantages to both consumers and utility companies. Basic Functions and Tools With the basic functions of IS-U/CCS. This allows you to collectively create bills and process accounts receivable with the billing results of IS-U/CCS (Release 2). u Cable charges for telecommunications companies u Drainage charges on behalf of the municipality. You can either edit the data in SAPscript and pass it to the printer. Because IS-U/CCS is integrated with the Service Management (PM-SMA) and Sales and Distribution (SD) application components of the R/3 System. With intercompany billing. The services are based on contracts with different company codes. Functions and Special Features This section briefly reviews the most important functions and features of IS-U/CCS. plus the sale of goods. and regular billings.2 IS-U/CCS An Overview IS-U/CCS also handles billing for waste disposal (as of Release 1. This includes convergent billing and intercompany billing.2) and cable television connections. you can manage the addresses and regional structures and generate scheduled dates for meter readings. With convergent billing. budget billings. It combines them into a single bill and processes them for accounts receivable via Contract Accounts Receivable and Payable. Moreover. such as meters. using an interface you can include the billing results from external billing systems in invoicing. Of particular significance in IS-U/CCS is the collective billing of services from more than one company. a utility company can manage the services of a third party and include them in its own bill. several independent companies (each with their own separate balance sheets) can combine their services into a single bill. Integration is also the foundation for future forms of billing in a deregulated utility industry where the services of any one division consist of service components from more than one company. Examples include: u Waste disposal in behalf of the city sanitation department. you can transfer data from your current system to IS-U/CCS. heat pumps. 2-2 .
In this area. devices. device management allows you to create meter-reading orders and enter consumption and demand. registers. and equipment. utility installations. and rate data u Maintain rate reference values and other information about the purchase of power u Installation. IS-U/CCS offers the following functions: u Create meter reading orders and documents in printed or machine-readable form u Enter meter reading results manually or automatically u Conveniently connect external entry systems u Validate meter reading results u Correct or post-process meter reading results u Monitor meter readings u Valuate at flat rates consumption and demand on the basis of various replacement values (such as the number of cable television connections or the energy intake of streetlights) 2-3 . removal. and device locations they contain Device Management For managing utility company devices. warehousing. meters.IS-U/CCS An Overview 2 Other functions allow you to: u Configure screens with tab strips u Enter nonstandardized additional information as notes u Store time-dependent data as information in a history u Maintain number ranges to assign unique sort features u Set up flexible access protection u Log changes Master Data The master data in IS-U/CCS includes: u Business partners u Contracts and contract accounts u Connection objects (such as buildings or land) and the premises. and stock movements using integration with the Materials Management (MM) component u Maintain installation structures with their existing relationships between meters. and replacement of meters and devices u Device inspection and certification based on a sampling procedure or individual certification In addition. IS-U/CCS offers the following functions: u The capability to divide devices into device categories u Meter and device procurement.
you can incorporate the services that you processed and billed with the Service Management and Sales and Distribution components and the meter reading results from external billing systems in IS-U/CCS invoicing (Release 1. 5.2 and Release 2). The meter reading results are validated and form the basis for invoicing. IS-U/CCS supports the following forms of billing: u Periodic billing u Floating backbilling u Period-end billing u Interim billing u Final billing u Budget billing and average monthly billing or equalized billing (North America) 2-4 . The necessary data is collected. 4. The data is prorated. The system accounts for price and tax changes during the billing period. The quantities are valued using rates in which the utility company has stored its billing rules. Fig. In addition. It covers the billing of supply categories and services. 2-2: Billing and Invoicing A contract is billed as follows: 1.2 IS-U/CCS An Overview Contract Billing Billing is the core of IS-U/CCS. The system converts the readings into billable quantities (such as register factors or thermal gas billing). 3. 2.
Some examples are: r Thermal gas billing procedures r Billing of public lighting using electricity or gas r Waste disposal (Release 1. you can use manual billing (Release 2). u In addition to automated billing. utility companies create large volumes of requests for payment. Invoicing Contract Accounts Receivable and Payable Because of their large numbers of customers and generally monthly billing or budget billing request. The two types of customer are differentiated only by the data. u IS-U/CCS supports many division-specific types of billing. You can also transfer sales or service invoices from the Sales and Distribution component to contract accounts receivable and payable (Release 1. u The system bills nonresidential and residential customers in the same data structures with the same functions. In addition.2) r Company and plant consumption of the utility r Billing for employees (Release 2) Invoicing u Generates accounting documents for receivables and credit memos from billing documents u Offsets accounting documents against down payments made. 2-5 . You can initiate credit memos and backbillings. the system transfers the accumulated individual postings to the general ledger of the Financial Accounting (FI) component or to the general ledger of a third-party system. At specific intervals.2).IS-U/CCS An Overview 2 The most important functions of contract billing are as follows: u IS-U/CCS supports as billing cycles both annual consumption billing and monthly billing cycles for less than a year. u You can reverse all forms of bills. you can insert individual notification texts or flyers with printed documents. So that you do not have to maintain this mass data under General Ledger Accounting. particularly paid budget billings u Formats data for bill printout u Creates new budget billing plans u Supports the calculation of taxes With bill printout you can flexibly design and display your bills according to your needs. Contract accounts receivable is especially designed to meet the needs of mass processing. IS-U/CCS offers an integrated subledger called contract accounts receivable and payable. You can print bills using the IS-U/CCS print workbench or make them available to external print systems for mass printing.
Every utility company can define the individual steps of the dunning proceedings itself. A workflow consists of individual steps performed by a single person. for example. You can determine rates of interest individually depending on the business partner or transaction concerned (so far as legal requirements. a housing construction company). Underlying the workflows is a model of the various business processes that you define. from collection procedures. or returns processing. for example. 2-6 . u You can impose payments in advance or security deposits on customers with a negative payment history or a bad credit rating. the system automatically creates printed documents (such as checks. The system can execute certain steps automatically. u You can manage and process unallocatable incoming payments. The system maintains all information relevant to dunning in a history that is the basis for a credit rating. credit refunds. the system can transfer and automatically perform postings that result from automated incoming payments (from front-end systems. The SAP Business Workflow component provides technologies and tools for automatic control and processing of workflows. financial institutions. u The system can process and include in invoicing down payments for energy consumption (budget billings) and for services to be performed in the future. or agencies). and returns correspondence) and correspondence with user-defined text. and irrecoverable and then process them accordingly. u You can identify receivables as good. The most important characteristics of contract accounts receivable and payable are the following: u You can individually customize account and open-item displays. u Using a neutral interface. account statements.2 IS-U/CCS An Overview The objective of contract accounts receivable and payable is to automate all transactions as far possible. such as initiating a confirmation letter after a rate change or logging changes (such as change in the contract. bank data. u You can defer receivables items or transfer them to installment plans. exist). u Flexible dunning is based on dunning levels that you can define for each receivables item. It allows you to adapt IS-U/CCS and the standard R/3 System to meet the needs of your utility company. possibly time-delayed. u You can send documents relating to different accounts or business partners jointly to a collective bill recipient. SAP Business Workflow The SAP Business Workflow component of the standard R/3 System allows you to coordinate business-process flows across applications. u In response to certain business transactions. u You can calculate interest on debit and credit items at the line-item level. or by a number of different people. You only need to manually intervene when a transaction requires a decision. doubtful. or budget billings) that result from a customer contact. u Receivables items are included in financial accounting.
the system can automatically notify a supervisor. such as the notification. are not overlooked. Fig. A flexible information system allows you to analyze the runtimes of individual steps and processes. 2-3: Workflow in the Typical Case of a Rate Change 2-7 . With this data you can identify weak points in the application flow and optimize the relevant processes. which supports staff members as they work. You can define this organizational plan using the Organizational Management component of the standard R/3 System. The workflow also ensures that required actions. The system assigns tasks automatically to the appropriate staff members. A log allows you to trace exactly the steps executed for each process.IS-U/CCS An Overview 2 It makes sense to map a business process as a workflow if it: u Keeps occurring in the same or in a similar form u Consists of a number of possibly cross-application processing steps that have to be executed as a structured whole u Consists of a number of processing steps involving more than one person or departments or that are time delayed IS-U/CCS contains predefined reference workflows for some of the more important business processes. The organizational plan of the utility company determines which staff members are involved in a workflow. These include processes for disconnecting and reconnecting a utility installation and installing a service connection. If deadlines are missed. The system processes the assignment of work via the integrated inbox. you can trace the status of any workflow. These workflows are discussed in the chapter titled Business Processes. In addition.
Depending on the content of the business processes. larger utility companies deal with several hundred thousand direct customer contacts.2 IS-U/CCS An Overview Customer Service Every year. efficient processing of contacts is an important performance characteristic of IS-U/CCS. In its customer information IS-U/CCS offers various ready-made views with which staff can provide customers with information on. for example. Workflow management contains predefined transactions with which staff can handle such jobs as: u Creating a new premise u Processing a move-in u Changing a contract u Entering a fault report. it uses R/3 workflow management to support the flow of those processes. their data and accounts.2-4: Customer Service in the Front Office 2-8 . These configurations allow you to set up a work environment specifically suited to a particular staff member and to define which data and transactions that the staff member is allowed to access. In particular. In light of this large number. and response time of the system. This is where customers can obtain information on all the important data and start all the processes that are important to their work centers. The front office is the most important part of customer service. Fig. entering business transactions places considerable demands on the user interface. service flow. You can configure the front office to your requirements in Customizing.
IS-U/CCS automatically logs the customer contact. performing periodic device replacement u Processing repairs and reports of damage u Creating collection and disconnection orders u Performing energy consulting In IS-U/CCS. If changes are required. You can enter notes (like marketing-relevant remarks) on a customer contact. you can enter customer information in a note and attach it to the follow-up. detailed views. Utility companies consequently plan and cost such services as work orders. the system executes the Inquiry ® Quotation ® Order transaction before the work order and the Billing ® Invoicing transaction after the work order. such as prior dunning events or field service operations. Once the customer has been identified. your staff can call up information screens and then branch from there to additional.IS-U/CCS An Overview 2 The initial step in any customer contact in the front office is the identification of the customer. Examples include: u Setting up service connections u Maintaining technical equipment. which is supported by a powerful search function. You can quickly obtain an overview of prior contacts and sort them according to various criteria. The log record for the customer contact references the relevant object or documents. you can make them on the spot. for example. directly from the log. You define in Customizing which data the system uses as search criteria. the Data Finder. you can change bank details or process a move-in. Where this is the case. This means that you can display the dunning letter sent for a dunning event. you can: u Initiate a workflow Depending on the definition of the workflow. Work Management uses functions from the standard Plant Maintenance and Service Management component and integrates them with industry-specific functions from IS-U/CCS to form cross-component business processes. You can automate this step by integrating a computer telephone integration (CTI) system and display an initial information screen that contains information on the customer. 2-9 . If you cannot complete the transaction because required data is unavailable or if detailed processing is required. The system handles these transactions based on the integration of the Plant Maintenance and Service Management and the Sales and Distribution components. In many cases you can bill customers for work orders. For example. you continue the transaction in the back office when the necessary events have occurred u Create a follow-up for the appropriate person In this case. Work Management The efficient performance of services is increasingly important for utility companies in times of growing competition and increased customer orientation. Work Management processes those work orders.
such as a customer. The Logistics Information System (LO-LIS) component of the standard system enables you to evaluate the statistical dataset. which the system updates continuously or monthly from dialog and batch functions. Starting from any given data object. Like other components of R/3.2 IS-U/CCS An Overview You can combine the billing results for services from Sales and Distribution with the results for energy billing from IS-U/CCS in IS-U/CCS invoicing and show them on one bill (Release 2). analyzing and presenting data. The Logistics Information System offers many different options for evaluating. 2-10 . you can use graphics to navigate through the entire data environment of the object. u IS-U/CCS Navigator With the IS-U/CCS Navigator you can get a quick overview of how the data interrelates within IS-U/CCS. r Transaction statistics Transaction statistics cover the most important processes executed during a specific period of time. IS-U/CCS distinguishes between three different statistics applications: r Stock statistics Stock statistics reflect the current stock of all the essential objects in the dataset at a specific point in time. IS-U/CCS offers a variety of forms of analysis: u Statistics The statistics are based on a statistical dataset. These might include move-in or move-out or disconnection. r Sales statistics Sales statistics provide comprehensive information on quantities sold in the various divisions and the resulting revenues. Information System The Information System enables you to analyze the data resources underlying ISU/CCS.