CompTIA.CertifyMe.220-601.v2.93.by.Certblast.

600q
Number: 220-601 Passing Score: 800 Time Limit: 120 min File Version: 1.0

CompTIA 220-601 CompTIA A+ Essentials Exam 600 Q&A Version 2.93 CertifyMe - King of Computer Certification Important Information, Please Read Carefully Other CertifyMe products A) Offline Testing engine Use the offline Testing engine product to practice the questions in an exam environment. B) Study Guide (not available for all exams) Build a foundation of knowledge which will be useful also after passing the exam. Latest Version We are constantly reviewing our products. New material is added and old material is updated. Free updates are available for 90 days after the purchase. You should check your member zone at CertifyMe and update 3-4 days before the scheduled exam date. Here is the procedure to get the latest version: 1.Go to www.certifyme.com 2.Click on Member zone/Log in (right side) 3. Then click My Account 4.The latest versions of all purchased products are downloadable from here. Just click the links. For most updates,it is enough just to print the new questions at the end of the new version, not the whole document. Feedback If you spot a possible improvement then please let us know. We always interested in improving product quality. Feedback should be send to feedback@certifyme.com. You should include the following: Exam number, version, page number, question number, and your login ID. Our experts will answer your mail promptly. Copyright Each PDF file contains a unique serial number associated with your particular name and contact information for security purposes. So if we find out that a particular PDF file is being distributed by you, CertifyMe reserves the right to take legal action against you according to the International Copyright Laws.

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Exam A QUESTION 1 Which of the following has to be installed on a laptop in order to use a compact flash storage device? A. B. C. D. a multi-media card reader USB 2.0 drivers USB 1.1 drivers an enhanced 1.44 floppy drive

Answer: A Explanation/Reference:

QUESTION 2 When a user is typing on a laptop the cursor sometimes moves on its own. Which of the following is MOST likely the cause? A. B. C. D. The keyboard driver needs to be updated. There are conflicting serial ports. The mouse driver needs to be updated. The user is brushing the touch pad while typing.

Answer: D Explanation/Reference:

QUESTION 3 Which of the following are considered plug and play technologies in a laptop? A. B. C. D. SATA RAID USB EIDE

Answer: C Explanation/Reference:

QUESTION 4 Which of the following are primary differences between a laptop and a desktop CPU? (Select TWO). A. B. C. D. E. heat production L2 Cache clock speed front side bus power consumption

Answer: AE Explanation/Reference:

QUESTION 5

Answer: C Explanation/Reference: QUESTION 8 Which of the following modes conserves the most battery power while allowing retrieval of the computing session at a later time? A. Update the BIOS. Check the computer to verify that the jumper settings for USB are correct. C. B. Open and close the cover. which of the following is the primary input tool? . C. Connect the USB devices to a different computer to test the devices. D. a technician observes that the USB ports are not working with any USB devices. Reinstall the ACPI drivers. Which of the following should be done FIRST? A. Run the battery calibrator. Answer: D Explanation/Reference: QUESTION 7 If an external monitor is attached to a laptop and it does not work. D. Install new software for the keyboard. Hibernate Suspend Standby Shutdown Answer: A Explanation/Reference: QUESTION 9 In a typical PDA. C. Use the function key to activate the monitor. B. D. C. Re-install the operating system. Buy new USB wires and test USB functionality. Answer: B Explanation/Reference: QUESTION 6 After booting up a new computer. B. Check the BIOS to verify that USB functionality is enabled. Which of the following actions should be taken FIRST? A. which of the following actions should a technician take FIRST? A. D.A client reports that the laptop is not performing a complete charge of the battery. Replace the power adapter. B.

C. B. C. REGEDIT. the computer was unable to make temporary space for the boot process. D. there is no floppy disk in the drive. B.34 PCMCIA modem card Answer: C Explanation/Reference: QUESTION 11 The error 'invalid boot disk' means: A. voice navigation stylus scroll wheel keyboard Answer: B Explanation/Reference: QUESTION 10 Which of the following is a WiFi device? A. D. C. B.11g PCMCIA card 56K v. D. D. B. EVDO PCMCIA modem card floppy disk drive add-in card 802. C. the BIOS settings are incorrect. D. Answer: D Explanation/Reference: QUESTION 13 Which of the following keys are used to access advanced Windows start up options while a computer is booting? A. MSCONFIG.A. SYSEDIT. CHKDSK. B. F8 F6 F5 F2 . C. the computer was unable to find the information needed to start the boot process. Answer: D Explanation/Reference: QUESTION 12 The utility that checks the file system structure is: A.

B. Start > Run > MCP Start > Run > MCE Start > Run > MCA Start > Run > MMC Answer: D . E. Identify the root cause of the failure. C. Control Panel Security Center. System Properties. Start up and Recovery. B. D. Control Panel Administrative tools. Verify the problem resolution. C. B. B.Answer: A Explanation/Reference: QUESTION 14 Which of the following steps in the troubleshooting and repair process is MOST effective to reduce redundant effort? A. Answer: D Explanation/Reference: QUESTION 15 Which of the following is required to install Windows XP? (Select TWO).0 or higher 100Mb or faster network interface 10GB or more free hard drive space SVGA or better video graphics 233Mhz or faster processor Answer: DE Explanation/Reference: QUESTION 16 Which of the following locations contains the System Restore option in Windows XP? A. C. USB 1. Discuss the problem with the user and identify any recent changes. D. A. Document activities and outcomes of repair steps. Answer: D Explanation/Reference: QUESTION 17 Which of the following commands could be used to start the Management Console on a workstation running Windows 2000/XP? A. D. Help and support from the Start menu. C. D.

The ntbootdd. D. compatibility with some Windows NT4 applications. a user must be logged in as: A. Some of the desktop computers have the file ntbootdd. for SCSI devices. C. Note the BIOS settings in case a reset is needed. Back up all important documents. Answer: D Explanation/Reference: QUESTION 21 To run a full defrag in Windows XP. Answer: A Explanation/Reference: . C. a Guest. Uninstall the previous service pack. Answer: AB Explanation/Reference: QUESTION 20 A companys computers are running Windows XP Professional. D. Set a System Restore point. A. Windows ME to Windows 2000 Windows ME to Windows XP Windows 3.sys on the root but it is not seen on any laptops. desktops with certain chipsets. B. D.Explanation/Reference: QUESTION 18 Which of the following upgrade paths are supported? (Select TWO). E. B. B. D. C. C.sys file is required for: A. Back up the drivers for the computer in case re-installation is needed. computers with scanners. A. E. a User.x to Windows XP Windows 98 to Windows 2000 Windows 95 to Windows XP Answer: BD Explanation/Reference: QUESTION 19 Which of the following would be the BEST safety measure to take before installing a Windows service pack? (Select TWO). B. an Administrator. a Power User.

The system is still unstable after the second reboot and choosing Last Known Good Configuration. . C. B. Which of the following would be the BEST method to restore system operation? A. B. C. System Restore Recovery Console BIOS Recovery CDs Answer: B Explanation/Reference: QUESTION 24 A network interface card (NIC) device driver was installed on a Windows workstation that prevents the operating system from loading successfully. B. FAT16 FAT32 CDFS NTFS Answer: D Explanation/Reference: QUESTION 23 Which of the following utilities can be used to troubleshoot a problem on a computer running Windows that cannot boot to normal or safe mode? A. C. D. D. the system's registry should have been saved prior to the installation of a device driver by using the System Restore application.QUESTION 22 When installing the Windows XP operating system on a new system. B. Answer: A Explanation/Reference: QUESTION 25 After installing a device driver. Boot using the Last Known Good Configuration. This occurs because: A. a Windows XP operating system becomes unstable. Boot into Safe Mode. Boot into Safe Mode with Command Prompt. D. which of the following is the default file system type installed? A. Boot into Safe Mode with Networking. C. the Last Known Good Configuration only works for hardware devices and any software changes are not applicable. the system's registry is overwritten after every login and the settings on the initial install were overwritten after the first reboot and login.

D.COM AUTOEXEC.D. the Last Known Good Configuration could not find a valid Restore Point since the System Restore was not run prior to the installation of the Device Driver. D. C. . E. A. B. modem CD-ROM SD memory card network connection floppy disk drive Answer: BD Explanation/Reference: QUESTION 29 A small office/home office (SOHO) is considering upgrading to Windows XP. E.SYS SYSTEM. C.INI Answer: ABC Explanation/Reference: QUESTION 28 Windows XP can be installed in unattended mode with which of the following media types? (Select TWO). B. A. Add/Remove Windows Components Set Program Access and Defaults Change or Remove programs Add New Programs Answer: A Explanation/Reference: QUESTION 27 Which of the following files are required for booting a Windows 2000 operating system? (Select THREE). C. B.INI NTLDR NTDETECT.BAT CONFIG. F. Which of the following options under 'Add or Remove Programs' would be used to facilitate this install? A. Answer: C Explanation/Reference: QUESTION 26 A technician discovers that a computer running Windows XP does not have the TCP/IP network protocol installed. BOOT. D. Which of the following security features are included in Windows XP Professional and not included with Windows XP Home? (Select TWO).

Which of the following should a technician understand before performing the installation? A. B. B. SP2 must be removed before installing SP4. Run the System File Checker. D. Answer: D Explanation/Reference: QUESTION 32 A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is 'Microsoft Office Document Image Writer. SP4 normally includes SP3. B. SP3 must be installed before installing SP4. cable is unplugged. driver is corrupt. is not turned on.A. C. Domain account support Encrypted File System Windows Defender Windows Firewall Allowing up to 5 users to access shared files Answer: AB Explanation/Reference: QUESTION 30 A user has a computer running Windows XP and is experiencing software-related errors after installing an incompatible program. Run a Diagnostic Program. Use System Restore. B. C. E. SP4 requires an upgrade to Windows XP. Use the Recovery Console. C. Answer: D Explanation/Reference: QUESTION 33 Which of the following types of batteries provides the longest running time for portable devices? . Answer: A Explanation/Reference: QUESTION 31 A user has a Windows 2000 computer running with Service Pack 2 and wants to install Service Pack 4. D. Which of the following actions should the technician take? A. D. has not been installed on the user's computer. D.' The technician should understand that the problem is that the printer: A. C.

which of the following should be done FIRST? A. D. Remove share privileges. C. 2.4GB. a 40 pin ribbon cable. Answer: D Explanation/Reference: QUESTION 36 A technician is building a new computer for a client and installing an IDE hard drive. Answer: B Explanation/Reference: QUESTION 35 A dual-layer DVD-R disc has a maximum data capacity of: A. Defragment the computer's hard drive.7GB. B. a 6 pin round cable. Notify all users. 9. B. 4. an 80 pin ribbon cable. D. Print a blank sheet of paper. B. B. C. C. . The technician should attach the new hard drive to: A.1GB. 700MB. Answer: B Explanation/Reference: QUESTION 37 Which of the following would be the LAST step to take when installing a network printer? A. Print the test page. D. alkaline nickel-cadmium (NiCd) lithium ion (Li-ion) nickel metal-hydride (NiMH) Answer: C Explanation/Reference: QUESTION 34 Before removing a shared folder from a computer on a network.A. a 34 pin ribbon cable. C. B. D. Ping the printer's IP address. C. Close all open files.

Answer: B . Which of the following can the technician do to correct the problem? A. C. D. B. Active matrix Active scanning Dual scan Passive matrix Answer: A Explanation/Reference: QUESTION 39 When a user would like to access a file server with Universal Name Convention (UNC). SLI compatible. Answer: A Explanation/Reference: QUESTION 38 Which of the following is used to produce the best LCD image on a laptop? A. Replace the battery by purchasing a new battery from the manufacturer. C. B. Reboot the computer. which of the following information is needed? A. Answer: A Explanation/Reference: QUESTION 41 A technician receives a laptop that is running out of battery power more quickly than expected. MLI ready. NVEX ready. Replace the AC adaptor by purchasing a new adapter from the manufacturer. B. Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced. D. D. hostname and path name HTTP server address on Address Bar SMTP server address DHCP server information Answer: A Explanation/Reference: QUESTION 40 A computer that can host dual PCI-Express video cards is said to be: A.D. C. C. B. D. Stop using the battery and use alternating current (AC) power for the laptop. NLI compatible.

Answer: C Explanation/Reference: QUESTION 43 In which of the following locations is the IP address manually assigned for a network interface card (NIC)? A. B. The computer beeps twice during POST. high-speed connections.Explanation/Reference: QUESTION 42 WEP is used to provide: A. D. ATM fiber optic DSL Frame Relay Answer: C Explanation/Reference: QUESTION 45 Which of the following would be an indicator of a properly functioning network interface card (NIC)? A. D. identification. B. C. Answer: B Explanation/Reference: QUESTION 46 The MOST common cabling used in office for Ethernet connections is: . C. D. The activity light becomes active on the NIC in the back of the computer. C. Appletalk Properties IPX/SPX Properties TCP/IP Properties NetBEUI Properties Answer: C Explanation/Reference: QUESTION 44 Which of the following is used to connect homes and small businesses to the Internet? A. B. frequency selection. There is a prompt to add the DHCP settings in a command line. authentication. B. C. The NIC beeps twice upon receiving an IP address. D.

D. RG-58 coaxial cable. C.A. B. . C. B. frame relay bilinear amplifier access point Bluetooth relay Answer: C Explanation/Reference: QUESTION 49 Which of the following are valid data transfer media? (Select THREE). Answer: C Explanation/Reference: QUESTION 48 The limited range of an IEEE 802. C. D. CAT3 UTP. Bluetooth Infrared PING IEEE 1394/Firewire Telnet IPCONFIG Answer: ABD Explanation/Reference: QUESTION 50 Fiber-optic cable should be handled with care because the core of fiber optic cable is typically made from: A. A. mercury. F. CAT5 UTP. mixed mode. B. peer to peer. Answer: D Explanation/Reference: QUESTION 47 All of the following types of networks require a dedicated server EXCEPT: A.11g network could be extended by adding which of the following devices to the network? A. domain. E. C. B. CAT6 UTP. D. D. native mode.

B.' 'Help me understand why the report wasn't submitted on time. C. B. gold. D. Answer: D Explanation/Reference: QUESTION 51 Which of the following is the fastest method to transfer data wirelessly? A. copper. D. IPCONFIG /RENEW IPCONFIG /RELEASE IPCONFIG IPCONFIG /ALL Answer: D Explanation/Reference: QUESTION 54 Which of the following would be an example of assertive communication? A. B.' 'You probably don't understand the complexity of this problem. C. D. 'We are failing on this project because of your lack of performance. B.B. Which of the following may be the cause of the problem? A. Answer: B Explanation/Reference: QUESTION 53 Which of the following commands can be used to obtain the MAC address of a network card in Windows 2000/XP Professional? A. There is too much bandwidth going through the switch. The switch is not getting enough power to support all the computers.11 Answer: D Explanation/Reference: QUESTION 52 When setting up a wired network with four computers.' . The computer that is running slowly is having packet loss. Bluetooth standard infrared General Packet Radio System (GPRS) 802.' 'Your conclusion and recommendations are wrong. C. C. D. C. one computer runs more slowly than the others. D. Windows XP can only support three computers on a workgroup. glass.

inform the customer that additional service will not be provided. Answer: A Explanation/Reference: QUESTION 56 A technician overhears a co-worker giving potentially damaging advice to a customer over the telephone. Because the customer is insistent. Initiate a work order to have the users equipment cleaned. Answer: A Explanation/Reference: QUESTION 58 A workstation should be locked when: (Select TWO). a user leaves the work area. Answer: C Explanation/Reference: QUESTION 57 A technician is at a customers home and the customer wants to know how to disconnect from a wireless network after each session. B. Assume the user will clean the screen and leave. C. Tell the user where the monitor cleaning equipment is located. C. D. but the customer insists that the network must be disconnected first. interrupt the conversation and give the customer the correct advice. leaving for lunch or at the end of the day. interrupt the conversation and tell the customer that the customer is receiving incorrect advice. Which of the following actions should the technician take? A. B. Clean the screen when finished helping the user.Answer: D Explanation/Reference: QUESTION 55 While pointing out features to a user on the users screen a technician gets fingerprints on the screen. ask the co-worker to place the customer on hold and inform the co-worker of the correct information. C. the wireless network disconnects. A. there are other co-workers in the area. Tell the customer that there is no way to turn wireless networking on and off. The technician should: A. allow the customer to act on the information given so that the customer and co-worker will learn from the experience. D. D. Which of the following actions should the technician take? A. a user is talking on the telephone. Show the customer how to turn wireless networking on and off for every session. . The customer is informed that when the computer is turned off. B. C. D. B. Continue to tell the customer that there is no need to disconnect before shutting down the computer.

B. which of the following can be used to get to the Event Viewer? A. C. D. B. C. D. C. Start > My Computer > Manage > System Information > Event Viewer Start > Programs > Administrative Tools > Event Viewer Start > Settings > Control Panel > System Tools > System Management > Event Viewer Start > Programs > Accessories > System Tools > Management Console > Event Viewer Answer: B Explanation/Reference: . Key > File > Backup Key > Tools > Backup Key > File > Export Key > Tools > Export Answer: C Explanation/Reference: QUESTION 62 In Windows 2000 Professional. USB WEP MFD WPA Answer: D Explanation/Reference: QUESTION 61 Which of the following paths should be taken to back up the key when removing old registry keys in Registry Editor? A. D. B. B. C. strong password smart card Kerberos biometrics Answer: D Explanation/Reference: QUESTION 60 Which of the following wireless encryption technologies would provide the MOST secure connection to a companys wireless access point? A.Answer: BD Explanation/Reference: QUESTION 59 Which of the following is a method of securing data that requires the user to authenticate using a part of their body? A. D.

Security tab. guest password. C. Windows updates. D. local user password. Virus protection. right click on My Network Places > Properties > right click on the network connection to the firewall > Properties then: A. Answer: A Explanation/Reference: . D. the CMOS settings should be protected within the BIOS. local administrator password. Advanced tab. C. Automatic Updates. Tools tab. Automatic Updates. D. D. C. using the BIOS: A.QUESTION 63 To turn on the firewall in Windows XP Service Pack 2. Firewall tab. B. Spyware Protection Firewall. B. access password. B. Virus Protection Firewall. Answer: A Explanation/Reference: QUESTION 64 In a facility where computers are provided for public access. Virus Protection. Virus protection Answer: B Explanation/Reference: QUESTION 66 When securing a computer with a BIOS password. Registry backups Registry backups. C. Supervisor Power User SuperAdministrator System Answer: A Explanation/Reference: QUESTION 65 Which of the following is monitored by the Security Center applet in the Control Panel? A. which of the following passwords should be set in the BIOS to restrict access? A. B.

C. it would be BEST to use a: A. working inside a monitor. Replace and configure the network interface card (NIC). working with Internet cameras. D. Run Windows restore to uninstall Windows XP Service Pack 2. pair of pliers. flathead screwdriver and hammer. C. B. Phillips-head screwdriver. Which of the following would be the FIRST step to take when troubleshooting this problem? A. Answer: A Explanation/Reference: QUESTION 71 Which of the following would be the BEST location to place components removed from a computer that is being repaired? . Answer: D Explanation/Reference: QUESTION 70 A technician should avoid wearing an anti-static wrist strap when: A. D. servicing ink jet printers. Restart the computer and try connecting again. Configure Windows firewall settings.QUESTION 67 Which of the following is a program that contains harmful code within an apparently harmless program? A. rubber mallet. D. B. servicing AT power supplies. C. Trojan horse spyware malware virus Answer: A Explanation/Reference: QUESTION 68 A user reports being unable to connect to the network after upgrading to Windows XP Service Pack 2. Answer: B Explanation/Reference: QUESTION 69 To open a computer case. C. D. B. B.

Ask whether the user has a hand truck that can be used. B. electrical shock. Leave instructions for the user to replace the monitor at a later time. Employee Handbook Plant Manual Material Safety Data Sheet (MSDS) Workers Guide Answer: C Explanation/Reference: QUESTION 75 Wearing an anti-static wrist strap prevents: A. Throw the batteries in a trash can. Recharge the batteries for reuse. Answer: D Explanation/Reference: QUESTION 73 A technician is in a users home and must exchange a monitor that is too heavy for the technician to lift alone and the user cannot assist the technician. the bottom of the computer case for quick retrieval and re-installation. Place the batteries in a large box and place the box in a cool dry location. Which of the following documentation should be checked to determine what actions to take? A. C. C. D. a blanket to protect components from mechanical shock.A. Answer: D Explanation/Reference: QUESTION 74 A technician has been splashed in the face by a chemical. Tell the user that the technician must contact the supervisor to make other arrangements. an anti-static mat to avoid damage from electrostatic discharge (ESD). D. Determine local guidelines for disposing of hazardous material. your hands from burn injury. C. B. D. B. Which of the following actions should the technician take? A. C. C. B. . damage to computer components. B. Answer: D Explanation/Reference: QUESTION 72 Which of the following is the correct disposal procedure for laptop batteries? A. Determine whether any of the users neighbors are at home to help. D. a wooden shelf to avoid putting mechanical stress on the components.

D. Dismantling the CRT and using the parts. Selling the CRT on an online auction site. D. D. Event Viewer Systray Task Manager Print Spooler . degaussing of the hard drive. C. C. B. Answer: C Explanation/Reference: QUESTION 76 Which of the following would be the correct method of disposing of a CRT? A. C. D. Which of the following services could be stopped to clear the print queue and return the printer back to a normal status? A.D. Sending the CRT to a licensed recycler. B. C. solid ink dot matrix thermal laser Answer: B Explanation/Reference: QUESTION 78 Which of the following interfaces is commonly used for connecting printers? A. Answer: A Explanation/Reference: QUESTION 77 The transference of images onto paper by using pins is characteristic of which of the following types of printers? A. Placing the CRT in a dumpster. The user observes that there are several documents waiting to print. B. serial IEEE 1394/Firewire wireless USB Answer: D Explanation/Reference: QUESTION 79 A printer that is directly connected to a computer has stopped printing documents. B.

the lamp does not move. D. the cable should be labeled: A. C. The USB cable is bad. Which of the following could be the cause of the problem? A.11x compatible. Underwriters Laboratory (UL) approved. The serial number and model of the printer. B. B. D. When using the Print Setup Wizard. The server name and printer name. IEEE 1394 compatible. A valid device name and workgroup name. C. A valid MAC address and DHCP server address. which of the following do the users need to install the printer on their computers? A. D. The computer recognizes and communicates with the scanner. D.Answer: D Explanation/Reference: QUESTION 80 A laser printer is installed on a network and the correct drivers are installed on the print server. The USB port is bad. Answer: B . A CD-ROM containing the print spooler service. A valid static IP address and subnet mask. IEEE 1284 compliant. A DHCP server address and a DNS server address. C. Answer: A Explanation/Reference: QUESTION 83 To ensure bidirectional communications with a printer connected to a parallel port. Answer: B Explanation/Reference: QUESTION 82 Configuring a printer that is equipped with a network adapter for TCP/IP on a large business network requires the technician to assign which of the following to the printer? A. The lamp is locked in place. IEEE 802. B. Answer: D Explanation/Reference: QUESTION 81 A scanner lights up and performs the warm-up process but when the scan button is pressed. A CD-ROM containing all the print drivers. C. B. The user is attempting to scan at the wrong resolution.

D. D. D. Eject the drive from My Computer. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers. Start > Settings > Control Panel > Device Properties > Hardware > Drivers. B. B. C. C.Explanation/Reference: QUESTION 84 Which of the following would be the BEST action to take before disconnecting an external hard drive from a USB port? A. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver. RAMBUS Hyperthreading Dual Channel North Bridge Answer: B Explanation/Reference: QUESTION 86 Which of the following accounts are disabled by default after installing Windows XP? A. Answer: B Explanation/Reference: QUESTION 85 Which of the following is an example of a CPU technology? A. Answer: A Explanation/Reference: QUESTION 88 . Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver. Administrator Guest User Print Operator Answer: B Explanation/Reference: QUESTION 87 To view the display drivers in Windows XP. B. B. C. Disconnect the drive in My Computer. which of the following should a technician do? A. Turn off the power to the drive. D. Use the Safely Remove Hardware utility. C.

A. Answer: BC Explanation/Reference: QUESTION 91 Which of the following actions should be taken when a user cannot select the desired refresh rate on a CRT monitor? (Select TWO). E. Verify that the manufacturer's card and monitor are properly identified in Windows.The toggle switch marked 120/240V on the back of most system cases is used for: A. B. users who play games and will be overclocking the system. C. maintain the computer's BIOS. assistance in troubleshooting power supply failures. peripherals that may drain power from the system. D. keep third-party applications up to date. B. Connect a projector to the computer. Answer: BE Explanation/Reference: QUESTION 92 The maximum theoretical speed of IEEE 802. serial IEEE 1284 EIDE USB Answer: D Explanation/Reference: QUESTION 90 The BEST reason to keep Windows updates current would be to: (Select TWO). C. Change the monitor settings in Device Manager. B. E. address known bugs and programming errors. B. C. D. maintain the computer's security. Connect the CRT monitor using a DVI connection. Obtain updated drivers for the card and monitor. C. D. switching between electrical outlets in different countries. A. Answer: B Explanation/Reference: QUESTION 89 An external hard drive should be connected to which of the following? A. keep log files up to date. D.11g is: .

B. any recent changes made to the computer. overclocking. C. B. C. C. Answer: A Explanation/Reference: QUESTION 95 Operating the CPU at a speed higher than the manufacturers rating in order to gain increased performance is called: A. B. 54Mbps 32Mbps 14. A technician should FIRST ask the user about: A.A. the typical usage of the computer. MMX. B. Answer: A Explanation/Reference: QUESTION 94 A user reports that the computer worked yesterday but the user is unable to log on today. D. D. D. overheating. throttling. B. Power-on self test (POST). C. a lint-free rag or wipe. CMOS. . C. the results of the most recent virus scan. the glass part of the display. a damp sponge. Answer: A Explanation/Reference: QUESTION 96 When cleaning a computer display device.4Mbps 11Mbps Answer: A Explanation/Reference: QUESTION 93 The hardware system configuration is stored in the: A. network resources that have been accessed recently. Programmable read-only memory (PROM). D. vendor recommended cleaning solution should be applied to: A. overrating.

NTFS FAT16 FAT32 CDFS Answer: A Explanation/Reference: QUESTION 100 A technician installs a new CPU on a motherboard. Answer: B Explanation/Reference: QUESTION 99 Which of the following is the most secure type of file system? A. D. C. C. Which of the following is the MOST likely cause? A. a soft brush. has no moving parts. a flashing NumLock key on the keyboard. When the computer is turned on. an entry in the log file.D. B. interfaces better with a computer. D. The power supply is faulty. B. the CPU overheats and shuts down. an on-screen error message. The heatsink fan is not plugged in. Answer: B Explanation/Reference: QUESTION 98 An optical mouse is better to use than a ball mouse because an optical mouse: A. The RAM is not properly seated. is less expensive. C. B. B. The new CPU is not compatible with the motherboard. produces less radio frequency interference. Answer: D . D. a beep code. D. a technician will be notified by: A. Answer: A Explanation/Reference: QUESTION 97 If the BIOS detects a video adapter failure on a desktop computer during POST. C.

Explanation/Reference:

QUESTION 101 Which of the following is used for digital transmission over twisted copper wire? (Select TWO). A. B. C. D. cable ISDN DSL satellite

Answer: BC Explanation/Reference:

QUESTION 102 Which of the following is a way that two computers can be physically connected using a 100baseT network and no additional devices such as a router? A. B. C. D. Static IP must be used because there is no DHCP server. An Ethernet crossover cable can be used to connect the two machines. A Loopback Connector is placed at each end of the cable. Set one network interface in server mode and the other in client mode.

Answer: B Explanation/Reference:

QUESTION 103 The limited range of an IEEE 802.11g network could be extended by adding which of the following devices to the network? A. B. C. D. frame relay bilinear amplifier access point Bluetooth relay

Answer: C Explanation/Reference:

QUESTION 104 When troubleshooting a TCP/IP network problem using the PING command, the activity light on the network interface card (NIC) flickers but the screen reports that there is no response. Which of the following may be the cause of the problem? A. B. C. D. The address being PINGed is not routed to any network. The address being PINGed is not assigned to any computer. The address being PINGed is a server. The NIC needs new drivers.

Answer: B Explanation/Reference:

QUESTION 105 Which of the following must be configured on a workstation before the workstation can communicate beyond its local segment? A. B. C. D. link speed duplex settings gateway primary DNS servers

Answer: C Explanation/Reference:

QUESTION 106 Which of the following is the fastest method to transfer data wirelessly? A. B. C. D. Bluetooth standard infrared General Packet Radio System (GPRS) 802.11

Answer: D Explanation/Reference:

QUESTION 107 Fiber optic cables are used to connect computer network equipment because they: (Select TWO). A. B. C. D. can carry data faster than copper cables. tolerate bending and rough handling better than copper wires. are easier to terminate than copper wiring. are immune to electrical interference from outside sources.

Answer: AD Explanation/Reference:

QUESTION 108 Which of the following network cabling standards is LEAST susceptible to electromagnetic interference (EMI)? A. B. C. D. fiber optic CAT5/5e CAT6 CAT3

Answer: A Explanation/Reference:

QUESTION 109 A network interface card (NIC) was recently installed in a workstation and the IP address returned was

169.254.3.21. This indicates that the system: A. B. C. D. was unable to obtain a dynamic IP address. is ready to access the Internet. needs the lmhost file configured to access the Internet. is using a public IP address.

Answer: A Explanation/Reference:

QUESTION 110 The activity light on an Ethernet interface typically lights when: A. B. C. D. communication is occurring. the DHCP address has been assigned. power is applied to the network interface card (NIC). a cable connects the NIC to another Ethernet interface.

Answer: A Explanation/Reference:

QUESTION 111 Which of the following would indicate a DNS server failure with in an organization? A. B. C. D. IP addresses not being assigned to workstations. The inability to reach network resources by name. Users will be able to access the Internet. Users will not be able to logon to the workstation.

Answer: B Explanation/Reference:

QUESTION 112 Which of the following BEST describes the MAC address? A. B. C. D. The static address assigned to a network interface card (NIC). The DHCP address assigned to a NIC. The physical address of a NIC. The address assigned to the motherboard.

Answer: C Explanation/Reference:

QUESTION 113 A user has been able to print to a local printer and now cannot print to that printer. A technician should FIRST check whether: A. the print driver is corrupt. B. there is paper in the printer.

Answer: C Explanation/Reference: QUESTION 117 Which of the following refers to software that is built-in to a printer motherboard? A. Purchase an additional computer. C. D. the print driver is properly installed. B. The printer will be placed in a remote corner of a building and there is no computer available to attach the printer to. driver firmware BIOS CMOS . D. Install a RJ-11 cable to connect to the printer. C. Which of the following types of printers uses black toner cartridge? A. The driver that loads automatically when the printer is plugged in. Answer: B Explanation/Reference: QUESTION 114 A user is requesting a black toner cartridge for a printer. C. D.C. C. Install a print server. thermal laser dot matrix ink jet Answer: B Explanation/Reference: QUESTION 115 Which of the following would be the BEST source for the most recent printer drivers? A. B. Answer: A Explanation/Reference: QUESTION 116 A technician is adding a new printer that supports USB but does not support network connectivity. The printer manufacturers website. Which of the following would be the BEST solution? A. The original driver disk included with the printer. B. the user is choosing the correct print option in the application. D. The driver recommended by Windows update. B. Run a long USB cable to the closest computer. D.

Explain that a RAM module is the memory and physically needs to be replaced. The customer is notified that the RAM module needs to be replaced but does not understand the problem after repeated explanations. Start > Settings > Printer and Faxes > right click printer > Properties > About Start > Settings > Printer and Faxes > right click printer > Properties > General Start > Settings > Printer and Faxes > right click printer > Properties > Ports Start > Settings > Printer and Faxes > right click printer > Properties > Advanced Answer: C Explanation/Reference: QUESTION 119 A scanner lights up and performs the warm-up process but when the scan button is pressed. Which of the following actions should the technician take? A. C. The USB port is bad. B. B. Tell the customer that the technician does not need assistance in resolving the problem.Answer: B Explanation/Reference: QUESTION 118 Which of the following paths can be used to check whether a printer is assigned to the correct port? A. The customer feels strongly about providing additional information. Which of the following would be the BEST way to clarify the problem for the customer? A. B. The user is attempting to scan at the wrong resolution. D. D. Answer: A Explanation/Reference: QUESTION 121 A technician has run a diagnostic test on a customer's computer and problems with the RAM modules are discovered. D. C. restate the information back to the customer. The computer recognizes and communicates with the scanner. After the customer provides the information. the lamp does not move. Inform the customer that the customer should understand RAM modules. The USB cable is bad. Tell the customer that the technician appreciates the information provided but the technician needs to focus on the issue. Inform the customer that the technician has all the information needed to resolve their problem. C. Answer: B Explanation/Reference: QUESTION 120 A technician receives a service telephone call and immediately has ideas about resolving the problem. . B. Which of the following could be the cause of the problem? A. The lamp is locked in place.

C. it is impossible to satisfy everyone and that the customer should be grateful for the companys efforts. B. Answer: C Explanation/Reference: QUESTION 125 Which of the following is based on flash memory technology? A. C. there are strengths and weaknesses in every company and that most competitors provide worse service. the technician should tell the customer that: A. D. Adjust the display settings. Ask the customer to speak with a supervisor. it is impossible to satisfy everyone and that the customer can contact the companys competitor if the user is unhappy. Answer: A Explanation/Reference: QUESTION 124 An expansion card that allows a computer to communicate with a server via unshielded twisted pair cable is known as: A. a cable modem. B. Verify that all cables are properly seated. PCMCIA hard drive B. there are strengths and weaknesses in every company and that the technician will strive to improve this area of deficiency. a network interface card (NIC).C. D. floppy disk . B. a USB controller. D. Which of the following should the technician do? A. Restart the monitor. Answer: B Explanation/Reference: QUESTION 123 A user states that they must scroll down on their screen to view the Task Bar. an AGP card. D. Re-install windows. Answer: B Explanation/Reference: QUESTION 122 When a customer is making insulting remarks about a technicians company. C. Tell the customer that additional service cannot be provided.

The Ethernet Cable has become unplugged. which of the following should a technician do? A. B. D. USB. CPU. Which of the following adaptors will MOST likely be needed? A. Start > Settings > Control Panel > Device Properties > Hardware > Drivers. C. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver. The motherboard is not supplying enough power to the network interface card (NIC). keyboard. C. parallel SCSI Bluetooth Firewire Answer: D Explanation/Reference: QUESTION 129 A computer that was previously functioning is now unable to connect to the domain. B. D. D. The System Board needs replacing. D. The EIDE Cable is unplugged. B. C. CD-ROM Answer: C Explanation/Reference: QUESTION 126 Modern computers have integrated I/O devices such as a: A. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver. video. Which of the following is MOST likely the cause? A. multi-media card D. .C. B. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers. Answer: A Explanation/Reference: QUESTION 128 A client wants to connect a video camera to a personal computer to archive and manipulate the video. Answer: A Explanation/Reference: QUESTION 127 To view the display drivers in Windows XP. C.

Answer: B Explanation/Reference:

QUESTION 130 A computer is not recognizing a second hard drive which has been recently installed. A technician verifies that all cables are connected properly and that the drive has the correct jumper settings. Which of the following may be causing the problem? A. B. C. D. The BIOS has not been configured to detect a second hard drive. The hard drive has not yet been partitioned. The boot order settings in the BIOS are incorrect. The hard drive has not yet been formatted.

Answer: A Explanation/Reference:

QUESTION 131 A computer reports a SMART error on startup. This is MOST likely caused by a failure of the: A. B. C. D. sound card. CD-ROM drive. network card. hard drive.

Answer: D Explanation/Reference:

QUESTION 132 When using Windows XP, which of the following tabs in the Systems Properties window would be accessed to view the amount of RAM installed on a computer? A. B. C. D. General Hardware Device Manager Advanced

Answer: A Explanation/Reference:

QUESTION 133 The maximum theoretical speed of IEEE 802.11g is: A. B. C. D. 54Mbps 32Mbps 14.4Mbps 11Mbps

Answer: A Explanation/Reference:

QUESTION 134 A possible result of having an onboard video card on a motherboard would be that the video card may: A. B. C. D. cause undue stress on the system board components resulting in premature failure of the motherboard. create electromagnetic interference (EMI) with the sound card. reduce the amount of system RAM dedicated to the operating system. create too much heat for the other components on the motherboard.

Answer: C Explanation/Reference:

QUESTION 135 Which of the following is the number of pins in a SVGA connection? A. B. C. D. 9 15 20 25

Answer: B Explanation/Reference:

QUESTION 136 When using a ball mouse, a user observes erratic movement of the cursor. Which of the following actions should be taken FIRST? A. B. C. D. Re-boot the computer to reset the mouse pointers. Uninstall and re-install the mouse drivers. Buy and install a new mouse. Clean and perform preventative maintenance on the mouse.

Answer: D Explanation/Reference:

QUESTION 137 Which of the following interfaces allows for the fastest video transfer rate? A. B. C. D. SCSI II IEEE 802.11g Bluetooth IEEE 1394/Firewire

Answer: D Explanation/Reference:

QUESTION 138 All of the following facilitate cooling EXCEPT:

A. B. C. D.

thermal compound. fans. heatsinks. open side panels.

Answer: D Explanation/Reference:

QUESTION 139 A technician installs an internal 300GB hard drive that is running a fresh installation of Windows 2000 but the drive only shows 137GB. Which of the following would resolve this problem? A. B. C. D. Replace the EIDE drive with a SATA drive. Reformat the drive with disk management utility. Connect to Microsoft and install an SP1 or higher update. Reboot to the Windows 2000 installation CD then partition and format the 300GB hard drive in Windows Setup.

Answer: C Explanation/Reference:

QUESTION 140 The utility included with Windows XP that allows automation of many tasks is: A. B. C. D. MSCONFIG. Scheduled Tasks. Task Manager. REGEDIT.

Answer: B Explanation/Reference:

QUESTION 141 A technician removes the cover of an older computer and observes that a few capacitors have leaked a dark fluid onto the motherboard. Which of the following would be the BEST action for the technician to take? A. B. C. D. Determine whether the fluid has an odor and clean the fluid with a cotton tipped swab. Remove the capacitor from the motherboard and clean the fluid. Replace the cover, secure the computer and notify the supervisor. Clean up the fluid and replace the capacitors.

Answer: C Explanation/Reference:

QUESTION 142 Wearing an anti-static wrist strap prevents:

check the power management settings in the BIOS. C. damage to computer components. C. D. C. B. Disassemble the computer and re-use the parts that are good. A. a technician determines that the +5V rail on the power supply is outputting 2. B. test the internal components of the power supply. Remove all thermal compounds from the work area. replace the power supply. D. Avoid using the thermal compound in the future. B. C. degaussing of the hard drive. Answer: B Explanation/Reference: QUESTION 145 After testing the power supply on a non-functioning computer with a load. Answer: C Explanation/Reference: QUESTION 143 Which of the following would be the correct method of disposing of batteries? A.2 Volts. Wrap the batteries in aluminum foil before disposal. B. . electrical shock. Replace the thermal compound with another type of compound. Answer: D Explanation/Reference: QUESTION 146 Which of the following actions should be taken to correctly dispose of computer equipment? (Select TWO). B. Short out both the positive and negative leads. replace the CMOS battery. Answer: B Explanation/Reference: QUESTION 144 A technician is rebuilding a computer and develops a rash when applying thermal compound to a processor. D. The technician should: A. Which of the following would be the BEST action to take? A. Look for a Material Safety Data Sheet (MSDS) for the thermal compound. C. Place the components in separate trash cans.A. your hands from burn injury. Sell the computer as new to a student to make additional income. Check local regulations for procedures. Wash the batteries before disposal. D.

B. the RAM replaced. Answer: AD Explanation/Reference: QUESTION 147 When turning on a computer a loud noise is heard and smoke is observed coming from the computer. D. C. Place the laptop upside down in an airport x-ray machine. Leave CD/DVD media in optical drives during transportation. Which of the following Windows controls would be used? A. Control Panel > System Display Properties > Appearance Tab Control Panel > Accessibility Options Display Properties > Settings Tab . the manufacturer notified to check warranty coverage. which of the following must be verified? A. D. Answer: B Explanation/Reference: QUESTION 148 Which of the following should be done when traveling with a laptop? A. the room ventilated. The computer is capable of displaying 640 X 480 resolution. B. B. D. The computer has a 32X or greater speed CD-ROM drive. Check with local nonprofit organizations interested in using the equipment. Answer: A Explanation/Reference: QUESTION 150 A user has hardware to support two display devices and would like to adjust the system so that Windows are dragged between the two screens vertically instead of horizontally. C. B. Place heavy items on top of laptop case to prevent shifting. C. The computer should be unplugged and: A. Answer: A Explanation/Reference: QUESTION 149 Before Installing Windows XP Professional on a computer. C. There is at least one GB of installation space on the volume. rebooted in safe mode when plugged in again. D. There is at least 64 megabytes of RAM. Use a carrying case that provides adequate shock prevention.D.

D. 133MHz 233MHz 333MHz 650MHz Answer: B Explanation/Reference: QUESTION 154 Which of the following utilities backs up the Windows configuration once a day? A. System Restore File Signature Verification Utility DirectX Diagnostic Tool Dr. B.Answer: D Explanation/Reference: QUESTION 151 Which of the following number of disks is needed to create installation floppy disks for Windows 2000? A. Watson Answer: A Explanation/Reference: . E. C. D. 2 3 4 5 Answer: C Explanation/Reference: QUESTION 152 Which of the following is a boot loader program? (Select THREE). C. D. B. LILO GRUB Korn Shell NTLDR C Shell Answer: ABD Explanation/Reference: QUESTION 153 Which of the following is the minimum processor requirement for Windows XP? A. C. B. C. B. D. A.

two four five seven Answer: B Explanation/Reference: QUESTION 159 . Which of the following could be used? A. C.QUESTION 155 Which of the following is the BEST way to regain use of an older driver on a computer running Windows XP? A. Locks the computer. the short cut Windows key + L performs which of the following functions? A. which of the following is the number of primary partitions that an operating system can contain? A. Search the Microsoft Knowledge Base to find the procedure for replacing the display driver. D. Lets another user log in. Answer: A Explanation/Reference: QUESTION 158 In a computer running Windows 2000/XP that has no extended partitions on the disk. D. B. C. Pastes the clipboard to the desktop. Microsoft Backup System Restore Disk Cleanup to move files onto backup media Service Pack 2 to write to the CD Answer: A Explanation/Reference: QUESTION 157 In Windows XP. Download and install the older driver from the hardware manufacturer's website replacing the newer driver. C. Search for alternate drivers for the display hardware and install an alternate driver. B. C. D. Logs the user off. D. B. Answer: D Explanation/Reference: QUESTION 156 A user has a computer running Windows XP and wants to back up files to a writeable CD but does not want to purchase additional software. B. Use System Restore to return the operating system to a previous configuration.

D.sys file is required for: . Answer: A Explanation/Reference: QUESTION 160 A driver has been installed in a computer running Windows XP Professional and the driver does not function correctly. a computers settings in case the settings need to be restored later. C.sys on the root but it is not seen on any laptops. B. the program files in case the program files need to be restored later. C. a users document files in case the document files need to be restored later. B. D. the computers operating system in case the operating system needs to be re-installed. F1 F6 F8 F10 Answer: B Explanation/Reference: QUESTION 162 Which of the following utilities can be used to troubleshoot a problem on a computer running Windows that cannot boot to normal or safe mode? A. D. Which of the following can be used to remove the driver? A. C.In Windows XP. B. the System Restore feature is used to take a snapshot of: A. C. The ntbootdd. which of the following function keys should be pressed during setup to load these drivers? A. B. Some of the desktop computers have the file ntbootdd. System Restore Recovery Console BIOS Recovery CDs Answer: B Explanation/Reference: QUESTION 163 A companys computers are running Windows XP Professional. D. Windows Update Environment Variables Hardware Profiles Roll Back Driver Answer: D Explanation/Reference: QUESTION 161 When installing Windows XP onto a SCSI hard disk that requires manufacturer-provided drivers.

which of the following will remove the system property from files and folders in C: \data.exe *. desktops with certain chipsets.com * -remove msconfig. B. C. computers with scanners.exe -s /s Answer: D Explanation/Reference: QUESTION 165 Which of the following network utilities can be used to confirm that a computer can reach the default gateway IP address? A. REGEDIT32 MSCONFIG ATTRIB REGEDIT Answer: B Explanation/Reference: QUESTION 167 Which of the following is the reason that COMMAND. B. D.EXE are both included in Windows XP? A. .* -system command. for SCSI devices. D. compatibility with some Windows NT4 applications. including all subfolders? A. NSLOOKUP IPCONFIG WINIPCFG PING Answer: D Explanation/Reference: QUESTION 166 Which of the following utilities can be used to prevent items from starting during a Windows boot? A. Answer: D Explanation/Reference: QUESTION 164 When run from C:\data. B.COM and CMD. There is no difference but some components use one name and some user the other. C. D.A. copy.exe -system C:\data\* attrib. C. D. C. B.

B.EXE is a self-extracting zip file that yields COMMAND.COM has more internal command options than CMD. D.EXE. Hardware Upgrades Critical Updates Application Snap-ins Service Packs Product Upgrades Answer: BD Explanation/Reference: QUESTION 171 Which of the following are considered malware? (Select TWO). A. Answer: B Explanation/Reference: QUESTION 168 On a computer running Windows XP Professional. COMMAND. COMMAND. infrared mouse . C. B. C. A. Answer: D Explanation/Reference: QUESTION 170 Which of the following are important Microsoft update packages? (Select TWO). C. SP4 requires an upgrade to Windows XP.B.COM when uncompressed. SP4 normally includes SP3.EXE. TRACERT IPCONFIG /ALL PING TELNET Answer: B Explanation/Reference: QUESTION 169 A user has a Windows 2000 computer running with Service Pack 2 and wants to install Service Pack 4. B. CMD. D. E. which of the following would be the BEST command for obtaining network connection configuration information? A. Which of the following should a technician understand before performing the installation? A. SP2 must be removed before installing SP4. D.COM is a 16-bit program and is included to service legacy applications that do not work with the 32-bit CMD. computer viruses B. D. SP3 must be installed before installing SP4. C.

C. sniffer software Answer: AD Explanation/Reference: QUESTION 172 To back up only files that have been modified since the last backup was performed. A differential backup. spam B. C. adware . C. A normal backup. are encrypted. A copy backup. D. are Read Only. files are not able to be compressed using Folder Properties. require advanced user privileges to compress. An incremental backup. Trojan horses E. lindows D. Key > File > Backup Key > Tools > Backup Key > File > Export Key > Tools > Export Answer: C Explanation/Reference: QUESTION 174 In Windows XP Professional. which of the following should be performed? A. B. D. C. B. are hidden. This may occur because the files: A. Answer: A Explanation/Reference: QUESTION 175 Which of the following programs find ways to make a computer show unwanted banners or popups? A. B. Answer: D Explanation/Reference: QUESTION 173 Which of the following paths should be taken to back up the key when removing old registry keys in Registry Editor? A. D.

network adapter software is installed. an enhanced firewall. router is functioning properly. D. . C. APIPA alternate IP Configuration static IP Addressing DHCP Answer: A Explanation/Reference: QUESTION 179 When resetting passwords. which of the following would be the BEST IP address assignment method for a one subnet network where the computer assigns itself an IP Address? A.254. network cable is plugged into the computer. A technician should FIRST check whether the: A. virus D. B. a Windows Security applet in the Control Panel. spyware Answer: B Explanation/Reference: QUESTION 176 All of the following security enhancements are included in Windows XP Service Pack 2 EXCEPT: A.0. Request the name of the user's pet. C. Request the user's PIN number. D. Windows Defender. D. B.2 and no other users are reporting similar problems. Ask the user to spell the first and last name. Ask for the user's office telephone number. DHCP server is operating. which of the following would be BEST to verify a user's identity? A. Answer: A Explanation/Reference: QUESTION 178 When selecting an IP addressing method. B. B. The computer IP address is 169. D. C.C. Answer: D Explanation/Reference: QUESTION 177 A user is now unable to access the Internet and the computer is set to obtain an IP address automatically using DHCP. a pop up blocker in Internet Explorer. C.

C. Which of the following describes how the laptops power management is configured? A. definitions. C. permissions. The laptops manufacturer must supply a proprietary program to configure the power management settings. voice navigation stylus scroll wheel keyboard Answer: B Explanation/Reference: QUESTION 183 An older laptop supports the Advanced Power Management (APM) specification. The power management configuration must be done with the laptops BIOS settings and the Windows Control Panel. C. patches. The power management configuration is done with the Power Management Icon on the Windows Control Panel. B. updates. Answer: B . The power management configuration is done with the laptops BIOS settings. B. B.Answer: A Explanation/Reference: QUESTION 180 Which of the following prevents programs from attacking a system? A. D. which of the following is the primary input tool? A. D. C. D. smart cards biometrics anti-spyware anti-virus software Answer: D Explanation/Reference: QUESTION 181 Anti-virus software update files are called: A. Answer: D Explanation/Reference: QUESTION 182 In a typical PDA. B. D.

Explanation/Reference: QUESTION 184 To prevent a laptop from overheating. the laptop should: A. Which of the following could be the problem? A. D. C. There are too many devices externally attached. The user works in a room that is too humid. WiFi Bluetooth Cellular Infrared Answer: B Explanation/Reference: . C. C. D. D. E. be used on a hard surface. B. a technician observes that the system is overheating. have half the vents unobstructed. The CPU fan needs replacing. B. C. Answer: A Explanation/Reference: QUESTION 185 A laptop powers on but nothing is displayed on the LCD screen. Answer: AC Explanation/Reference: QUESTION 187 Which of the following wireless mouse and keyboard connectivity methods is currently used in laptops? A. be placed in the carrying case while it is turned on. Using a temperature monitor. B. Which of the following is MOST likely the cause? (Select TWO) A. B. D. The CPU is set to maximum performance. be powered down every 2 hours. The heatsink needs cleaning. dead battery LCD cut off switch malfunctioning keyboard wireless network connection interfering with LCD Answer: B Explanation/Reference: QUESTION 186 A user reports that the laptop randomly shuts down.

D. D. E. C. C. increase the life of the LCD panel. D. B. Touch screen sensitivity IrDA transfer rate SD card bus speed Screen backlight Answer: D Explanation/Reference: QUESTION 189 A characteristic of a laptops CPU is the ability to: A. increase signal coverage for WiFi applications. A. Answer: D Explanation/Reference: QUESTION 190 Which of the following are primary differences between a laptop and a desktop CPU? (Select TWO). which of the following information is needed? A.QUESTION 188 Which of the following should be adjusted to provide maximum battery longevity in a PDA? A. reduce power usage to the laptops video chip set. hostname and path name HTTP server address on Address Bar SMTP server address DHCP server information Answer: A Explanation/Reference: QUESTION 192 . C. B. throttle power usage when the laptop is using the battery. D. B. heat production L2 Cache clock speed front side bus power consumption Answer: AE Explanation/Reference: QUESTION 191 When a user would like to access a file server with Universal Name Convention (UNC). C. B.

Defragment the computer's hard drive. Notify all users. Answer: D Explanation/Reference: QUESTION 196 A technician is building a new computer for a client and installing an IDE hard drive.7GB. Answer: A Explanation/Reference: QUESTION 195 A dual-layer DVD-R disc has a maximum data capacity of: A. 4. 2. MLI ready.1GB. driver is corrupt. Answer: D Explanation/Reference: QUESTION 193 Before removing a shared folder from a computer on a network. Close all open files. SLI compatible. Remove share privileges. NLI compatible. The technician should attach the new hard drive to: . has not been installed on the user's computer. D. C.4GB. D. NVEX ready. B.' The technician should understand that the problem is that the printer: A. D. 9. 700MB.A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is 'Microsoft Office Document Image Writer. C. B. which of the following should be done FIRST? A. C. is not turned on. B. cable is unplugged. Answer: B Explanation/Reference: QUESTION 194 A computer that can host dual PCI-Express video cards is said to be: A. B. C. D.

D. Print the test page. Print a blank sheet of paper. . a 40 pin ribbon cable. D. C. D. C. C. Replace the AC adaptor by purchasing a new adapter from the manufacturer. B. Replace the battery by purchasing a new battery from the manufacturer. D. an 80 pin ribbon cable. Reboot the computer. C. B. alkaline nickel-cadmium (NiCd) lithium ion (Li-ion) nickel metal-hydride (NiMH) Answer: C Explanation/Reference: QUESTION 199 A technician receives a laptop that is running out of battery power more quickly than expected. Answer: B Explanation/Reference: QUESTION 200 Which of the following would be the LAST step to take when installing a network printer? A. C. B. B.A. a 6 pin round cable. Ping the printer's IP address. D. B. a 34 pin ribbon cable. Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced. Which of the following can the technician do to correct the problem? A. Active matrix Active scanning Dual scan Passive matrix Answer: A Explanation/Reference: QUESTION 198 Which of the following types of batteries provides the longest running time for portable devices? A. Stop using the battery and use alternating current (AC) power for the laptop. Answer: B Explanation/Reference: QUESTION 197 Which of the following is used to produce the best LCD image on a laptop? A.

B. Print a calibration page. The computer recognizes and communicates with the scanner.Answer: A Explanation/Reference: QUESTION 201 A scanner lights up and performs the warm-up process but when the scan button is pressed. wired networks. Answer: D Explanation/Reference: QUESTION 203 An ink jet printer is printing documents that appear blurred. D. B. Download all the latest drivers and software. wireless networks. The lamp is locked in place. D. Change the paper. the lamp does not move. Answer: D Explanation/Reference: QUESTION 204 A local scanner will not scan. Delete all the drivers and let Windows redetect the device. Replace all the cables. The user is attempting to scan at the wrong resolution. C. Verify that the scanner is powered on. B. infrared communication. Answer: C Explanation/Reference: . Which of the following actions should be taken FIRST? A. D. The USB port is bad. parallel communication. Which of the following could be the cause of the problem? A. Check the power supply. D. Replace the printer. C. C. C. B. The USB cable is bad. Answer: B Explanation/Reference: QUESTION 202 IEEE 1284 is a standard for: A. Which of the following would be the FIRST step to take? A.

the printer cannot be found. print server. Answer: B Explanation/Reference: QUESTION 208 Which of the following is typically the default login name for a wireless home router? A.QUESTION 205 A laser printer may be shared on the network by using a network adapter or a: A. When a technician attempts to install the new printer. C.0. D. Which of the following is MOST likely the cause? A. D. striking fixed aperture non-continuous thermal Answer: D Explanation/Reference: QUESTION 207 A user has received a new USB printer and has a USB-powered hub on the computer with three other devices connected to the hub. The printer is USB 1. There is insufficient power to the hub. D. B. media converter. Answer: D Explanation/Reference: QUESTION 206 Which of the following methods is used by ink jet printers to facilitate the spraying of ink onto the paper? A. C. The printer does not have the correct print driver. B. The printer is defective. print transceiver. B. B. power strip. C. C. user administrator router visitor Answer: B Explanation/Reference: .1 compatible instead of 2. D.

Clear the motherboard. D. C. Clear the CMOS Jumper. Reset the BIOS chip. C. DHCP static IP Addressing alternate IP Configuration Automatic Private Internet Protocol Addressing (APIPA) Answer: A Explanation/Reference: QUESTION 213 When logging on to a shared system as a Power User. C. B. B. Answer: D Explanation/Reference: QUESTION 212 Which of the following would be the BEST method for the automatic assignment of an IP address for an assigned period of time? A. B. certain files cannot be accessed. C.QUESTION 209 Which of the following file systems has integrated security? A. Install a firewall on the router. D. B. Disable all wireless connections. Change the default administrator name and password. Which of the following should the user do FIRST? A. Which of the following may be the reason for this? . D. Answer: D Explanation/Reference: QUESTION 211 A user has purchased a wireless router for a home network. D. Assign the router a static IP address. HPFS CDFS EFS FAT32 Answer: C Explanation/Reference: QUESTION 210 Which of the following is used to reset a password in the BIOS? A. Reset RAM.

DNS on the wireless subnet MAC address filtering the SSID broadcast DHCP on the wireless subnet Answer: B Explanation/Reference: QUESTION 216 A password protected screen saver is typically set to: A. Answer: C Explanation/Reference: QUESTION 217 Which of the following is the best method to help prevent malware threats? A. B. Disallow use of the computer. C. Only the owner/creator of the files has the necessary permissions to access the files. enforce secure network data transmissions. D. Answer: A Explanation/Reference: QUESTION 214 A wireless network program shows that there is a wireless connection available but there is no SSID associated in the wireless settings. B. The MOST likely cause is that the wireless: A. connection is encrypted. card is disabled in the Device Manager. The files have 'Read Only' privileges assigned. B. prevent unauthorized access to the system. C. . C.A. D. Answer: C Explanation/Reference: QUESTION 215 Which of the following can be enabled to help prevent unauthorized computers from connecting to a company's wireless access point? A. D. D. B. C. Install a software program to track usage. The Power User Group has 'Read & Execute' privileges assigned to the files. connection is set to no broadcast. B. Inform users about the risks involved and how to avoid the risks. prevent burn-in on the screen. force users to enter the password regularly for auditing purposes. The System Account does not have full privileges. C. router is putting out an invalid connection.

B. D. Key > File > Backup Key > Tools > Backup Key > File > Export Key > Tools > Export Answer: C Explanation/Reference: QUESTION 219 Which of the following are basic networking topologies? A.0.D.0. ring. B. B.16. D.0. Internet sharing Ethernet/CAT5.1 127. NetBEUI. star file sharing.0.0. C.168. C.1 172. IPX/SPX Answer: A Explanation/Reference: QUESTION 220 A small business customer has a 200-computer network connected with hubs and is reporting that the network is slow. B. C. D. 10. An upgrade using which of the following could be suggested? A. Take away all rights of the user to use the computer.1 192. D. bus.0. C. Answer: B Explanation/Reference: QUESTION 218 Which of the following paths should be taken to back up the key when removing old registry keys in Registry Editor? A. printer sharing. wireless. USB TCP/IP.1 Answer: B . bridges switches routers brouters Answer: B Explanation/Reference: QUESTION 221 Which of the following IP addresses is reserved for testing the TCP/IP on a local host? A.

B. The users account has been locked out. C. D.Explanation/Reference: QUESTION 222 Which of the following is the fastest method to transfer data wirelessly? A. The computer is overheating. C. VoIP. IrDA. B. The workstation is experiencing difficulty staying connected to the servers and randomly disconnects from the network. Bluetooth standard infrared General Packet Radio System (GPRS) 802. B. C. The servers are having hard drive problems. D. radio-based communications system suitable for linking accessories to a computer would be: A. Which of the following is MOST likely the problem? A. B. Exchange Server Residential Router DHCP Server PC assigns its own Switch Answer: BC Explanation/Reference: .11 Answer: D Explanation/Reference: QUESTION 223 A new workstation is near the machine room and has been added to the Ethernet network. D. WEP. D. Bluetooth. E. Answer: B Explanation/Reference: QUESTION 224 A short-range. Machinery is causing interference in the network cable. A. C. Answer: D Explanation/Reference: QUESTION 225 Which of the following assigns IP addresses to computers on a network? (Select TWO).

encryption.11b is that wireless 802. client server token ring peer to peer FTP Answer: C Explanation/Reference: QUESTION 230 Which of the following types of connectors is on the end of an Ethernet cable? . Answer: A Explanation/Reference: QUESTION 229 Which of the following network models is ideal for a small office? A. D. C. network cable. C. D. is no longer supported by Windows XP SP2.11g network could be extended by adding which of the following devices to the network? A. C.11g: A. B. D. wireless card.QUESTION 226 WEP is a form of: A. is faster at moving data. D. C. B. Answer: B Explanation/Reference: QUESTION 227 The limited range of an IEEE 802. B. frame relay bilinear amplifier access point Bluetooth relay Answer: C Explanation/Reference: QUESTION 228 An advantage of wireless IEEE 802. B. smart card. has a greater range of distance.11g over wireless IEEE 802. has less interference.

alkaline nickel-cadmium (NiCd) lithium ion (Li-ion) nickel metal-hydride (NiMH) Answer: C Explanation/Reference: QUESTION 232 A computer that can host dual PCI-Express video cards is said to be: A. C. B. B. HTTP server address on Address Bar . SLI compatible.A. C. C. which of the following information is needed? A. B. B. RS-232 DB-9 RJ-45 RJ-11 Answer: C Explanation/Reference: QUESTION 231 Which of the following types of batteries provides the longest running time for portable devices? A. NLI compatible. Answer: A Explanation/Reference: QUESTION 233 Which of the following is used to produce the best LCD image on a laptop? A. D. D. C. Active matrix Active scanning Dual scan Passive matrix Answer: A Explanation/Reference: QUESTION 234 When a user would like to access a file server with Universal Name Convention (UNC). D. D. hostname and path name B. NVEX ready. MLI ready.

Notify all users. Close all open files. C. SMTP server address D. Clean the PS/2 connector on the keyboard. Which of the following actions should a technician take FIRST? A.C.7GB. Print the test page. 700MB. Answer: B Explanation/Reference: QUESTION 238 A dual-layer DVD-R disc has a maximum data capacity of: A. Reboot the computer. . B. B. 4. C. Replace the keyboard. D. Clean the keyboard with compressed air.1GB. Check the PS/2 connection to the motherboard. 9. Answer: B Explanation/Reference: QUESTION 237 Before removing a shared folder from a computer on a network. D. Remove share privileges. C. Defragment the computer's hard drive. D. which of the following should be done FIRST? A. Ping the printer's IP address.4GB. Answer: A Explanation/Reference: QUESTION 236 A previously functional keyboard has now stopped working. B. Print a blank sheet of paper. DHCP server information Answer: A Explanation/Reference: QUESTION 235 Which of the following would be the LAST step to take when installing a network printer? A. C. 2. B. D.

0GB of free space. A. B.0GB of free space. AMD 133Mhz Overdrive. Which of the following can the technician do to correct the problem? A. B. 1. 64MB ram. and VGA with monitor capable of 800 x 600 resolution. C. C. is not turned on. 128MB ram. Stop using the battery and use alternating current (AC) power for the laptop. 2. 1. 233Mhz Intel Pentium II processor. B. D. 64MB ram. Which of the following could be used to improve the computer's performance? (Select TWO). Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced. Answer: D Explanation/Reference: QUESTION 242 A computer purchased six months ago is operating more slowly and takes longer to open documents. and SVGA with monitor capable of 800 x 600 resolution. Answer: D Explanation/Reference: QUESTION 241 Which of the following computer configurations meets the minimum hardware requirements for installing Windows XP? A.Answer: D Explanation/Reference: QUESTION 239 A technician receives a laptop that is running out of battery power more quickly than expected. Replace the battery by purchasing a new battery from the manufacturer.0GB of free space. cable is unplugged.' The technician should understand that the problem is that the printer: A. Replace the AC adaptor by purchasing a new adapter from the manufacturer. Answer: B Explanation/Reference: QUESTION 240 A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is 'Microsoft Office Document Image Writer. The computer has never been connected to the Internet. 64MB ram. C. and SVGA with monitor capable of 800 x 600 resolution. Disk Defragmenter . 1. and VGA with monitor capable of 800 x 600 resolution. 233Mhz Intel Celeron Processor. D. driver is corrupt. 166Mhz Intel Pentium. has not been installed on the user's computer.5GB of free space. D.

B. username. Answer: D Explanation/Reference: QUESTION 245 Which of the following utilities can be used to troubleshoot a problem on a computer running Windows that cannot boot to normal or safe mode? A. DOS mode. D. Watson Answer: AD Explanation/Reference: QUESTION 243 A user is reporting that each time the computer is started a chat program begins and the user has to turn the chat program off. C. . B. username. C.dat. text mode. IPCONFIG MSCONFIG Task Manager WINIPCFG Answer: B Explanation/Reference: QUESTION 244 The first phase of Windows XP installation is known as: A. SCANDISK FDISK Disk Cleanup Dr.B. the registry data files consist of: A. D. E. C. D. Which of the following can be used to disable the program from starting when Windows starts up? A. B. C.ini and user. test mode. VGA mode. D.ini. B. System Restore Recovery Console BIOS Recovery CDs Answer: B Explanation/Reference: QUESTION 246 In Windows 2000.dat and system.

ntuser.VXD PAGEFILE. E. D. check the windows registry.ini. D.C. B.dat. A. daily copy incremental differential full Answer: CD Explanation/Reference: QUESTION 248 In Windows 2000/XP. repair file system problems. D. B. C. 386PART.SYS Answer: D Explanation/Reference: QUESTION 249 An operating system will not boot normally and a technician wants to attempt to correct the problem by installing updated drivers that are on a network share.SWP VMM32. C. into Safe Mode with Networking and install the drivers from the network share. C.ini and user. system. into Safe Mode and install the drivers from a USB device that contains the drivers. The technician should boot the system: A. B. normally and install the drivers from the network share. Answer: D Explanation/Reference: QUESTION 247 Which of the following types of backups require that a normal back up be accomplished first? (Select TWO). Answer: C Explanation/Reference: QUESTION 250 The Command CHKDSK/F is used to: A. . D.dat and user. which of the following is the filename created by Virtual Memory? A.PAR WIN386. B. C. into Safe Mode with Command prompt and install the drivers from a USB device that contains the drivers. defragment the hard drive.

F. Answer: A Explanation/Reference: QUESTION 251 A Windows system will not start and on a black screen.D. Ask the user whether a partition change has been made to the drive. Security Center Local Security Policy System Add Hardware User Accounts Answer: BE Explanation/Reference: QUESTION 254 Which of the following should be used to enable the Quick Launch bar? A. B. format a floppy disk. Perform a System Restore. Boot using the recovery console and run FIXBOOT. which of the following should be scheduled regularly? (Select THREE). deletion of temporary files backup of data defragment the hard drive run MSCONFIG run anti-spyware/malware program run a registry backup program Answer: ACE Explanation/Reference: QUESTION 253 Which of the following would be used to check which users have permissions to install drivers? (Select TWO). D. C. Windows Explorer . Windows could not start because of a computer disk hardware configuration problem. D. Boot using the recovery console and run FIXMBR. E. Taskbar Properties B. A. Which of the following would be the FIRST step to take when troubleshooting? A. D. B. B. C. A. C. Answer: C Explanation/Reference: QUESTION 252 To optimize system performance. E. displays the message.

Some of the desktop computers have the file ntbootdd. C. Restores My Documents to an earlier state. D. A. (e. MSCONFIG Answer: A Explanation/Reference: QUESTION 255 Which of the following is used to change system parameters in Windows XP. C. .sys file is required for: A. Saves configuration settings. C. B. Disk Management Display Properties System Properties Device Manager Answer: C Explanation/Reference: QUESTION 256 A companys computers are running Windows XP Professional. B. D.C. Does not restore My Documents to an earlier state. virtual memory. desktops with certain chipsets.g. D. for SCSI devices. Task Manager D. Recommended method of eliminating viruses. The ntbootdd. swap file)? A. computers with scanners.sys on the root but it is not seen on any laptops. Answer: D Explanation/Reference: QUESTION 257 Which of the following applications in Windows XP would be used to ensure that a deleted file cannot be restored? A. B. C. D. B. compatibility with some Windows NT4 applications. Disk Defragmenter Recycle Bin System Restore Disk Cleanup Answer: B Explanation/Reference: QUESTION 258 Which of the following are characteristics of the System Restore utility? (Select THREE).

E. SP2 must be removed before installing SP4. . SP4 requires an upgrade to Windows XP. C. Right click Start > Windows Explorer Start > Control Panel > Windows Explorer Start > Run > type winexplorer Start> Programs > Accessories > Windows Explorer Answer: AD Explanation/Reference: QUESTION 260 Which of the following is the maximum amount of RAM that Windows XP Professional will support? A. Available on Windows XP. D. C. Which of the following should a technician understand before performing the installation? A. SP4 normally includes SP3. B. B. A. C. B. B. D. 4GB 8GB 16GB 32GB Answer: A Explanation/Reference: QUESTION 261 Which of the following tools is designed for temporarily disabling some startup software and services for diagnostic purposes? A. Answer: ACF Explanation/Reference: QUESTION 259 Which of the following steps can be taken to go to Windows Explorer? (Select TWO). F. Available on all NTFS-formatted systems. Task Manager Event Viewer MSCONFIG Windows Registry Answer: C Explanation/Reference: QUESTION 262 A user has a Windows 2000 computer running with Service Pack 2 and wants to install Service Pack 4. SP3 must be installed before installing SP4. C. D. D.

D. Answer: D Explanation/Reference: QUESTION 267 . D. Store components in plastics containers. C. Place plastic foam over the equipment. Answer: A Explanation/Reference: QUESTION 265 Which of the following is the correct disposal procedure for laptop batteries? A. Place the batteries in a large box and place the box in a cool dry location. Place the laptop upside down in an airport x-ray machine. B. B. B. B. Recharge the batteries for reuse. C. Leave CD/DVD media in optical drives during transportation. Place heavy items on top of laptop case to prevent shifting. Use a carrying case that provides adequate shock prevention.Answer: D Explanation/Reference: QUESTION 263 Which of the following classes of fire extinguisher should be used for a fire in a computers power supply? A. C. Store components in aluminum foil bags. D. C. Throw the batteries in a trash can. D. Answer: D Explanation/Reference: QUESTION 266 Which of the following actions should be taken to prevent electrostatic (ESD) when working on a computer? A. Wear an anti-static wrist strap. A B C D Answer: C Explanation/Reference: QUESTION 264 Which of the following should be done when traveling with a laptop? A. Determine local guidelines for disposing of hazardous material.

Which of the following should the technician do to dispose of the acetone? A. Answer: B Explanation/Reference: QUESTION 271 While working on a customers computer. C. D. Unscrew cap of bottle and let the acetone evaporate for 48 hours. wash the hands in soap and water. Answer: C Explanation/Reference: QUESTION 268 A technician comes into contact with an exposed electrical connection. C. The technician should: . B. Which of the following actions should be taken FIRST? A. Notify emergency services. Answer: C Explanation/Reference: QUESTION 270 When placing fingers or hands inside an open computer. Pull the co-worker away from the area. C. B. shake the bottle and pour the contents down a sink drain. B. Answer: B Explanation/Reference: QUESTION 269 A technician discovers a half-empty bottle of acetone. D. electrical shock. Put on Level-3 HAZMAT gloves and pour the remaining liquid down a floor drain. The technician has fallen clear of the connection and is unresponsive. D.Wearing an anti-static wrist strap prevents: A. Start cardiopulmonary resuscitation (CPR). damage to computer components. wear an anti-static wrist strap. B. stand on a carpeted surface. your hands from burn injury. the customer asks for confidential information about a technicians company. degaussing of the hard drive. C. keep fingernails well trimmed. Send the bottle and remaining contents to an appropriate recycling center. D. Shut off the electricity. Fill the bottle with water. a technician should: A.

B. Ignore the call and let the voicemail answer the call. Revise the pages in the companys procedure manual. Answer: C Explanation/Reference: QUESTION 272 A technicians company has procedures that are used when building computers. C. answer the call. Ask the customer to wait for a moment. C. Answer: A Explanation/Reference: QUESTION 275 Which of the following BEST describes Windows XP Standby mode? . C. D. Which of the following actions should the technician take? A. Answer: C Explanation/Reference: QUESTION 274 A customer reports that their one GHz laptop is operating at 700MHz. Build the computers the way the technician thinks is best. continue the discussion if the customer agrees to keep the discussion confidential. The technician does not agree with the procedures. B. B. D. The MOST likely cause is that the system: A. Which of the following would be the BEST way to handle the incoming call? A. had the incorrect processor installed. is utilizing CPU throttling technology. B. needs additional memory to operate at one GHz. C. D. inform the customer that this information cannot be discussed. Encourage other technicians to build computers according to the technicians methods. Follow documented processes and discuss concerns with the supervisor. provide the customer with limited information. give the customer misleading information.A. Answer: B Explanation/Reference: QUESTION 273 A technician is working at a customer's home when the technician's cellular telephone rings and the caller ID indicates that the call is the technician's friend. only operates at one GHz when overclocking is enabled. D. and speak for a short time. Do not answer the call but send a text message while onsite. Tell the customer that the call must be answered and that the technician will return soon.

Answer: D Explanation/Reference: QUESTION 278 In a typical PDA. C.A.5 cm) 2.5 in (6. data will be saved. In a hard case with internal padding. voice navigation stylus scroll wheel keyboard Answer: B Explanation/Reference: QUESTION 279 Which of the following are primary differences between a laptop and a desktop CPU? (Select TWO). data will be lost. B.25 in (13. A heavy cardboard box and crumpled newspaper. which of the following is the primary input tool? A. B.25 cm) 3. Answer: A Explanation/Reference: QUESTION 276 Which of the following is the common size of a laptop hard disk drive? A. C. C. D. Keeps the contents of memory intact by providing a tiny amount of power to the system and if the computer loses power. Using large pieces of Styrofoam. B. 1.75 cm) 5. D.8 in (4. heat production . C. Copies an image of whatever is in memory at the moment to a file on the disk and if the computer loses power. In the laptop carrying case. D. Copies an image of whatever is in memory at the moment to a file on the disk and if the computer loses power. A.5 in (8. B. Keeps the contents of memory intact by providing a tiny amount of power to the system and if the computer loses power. data will be lost. D.12 cm) Answer: B Explanation/Reference: QUESTION 277 Which of the following would be the BEST packaging option when shipping a laptop? A. data will be saved.

Function Key is on. C. Answer: B Explanation/Reference: QUESTION 283 When installing a computer component. D. C. C. C. which of the following should a technician do FIRST? A. C. . E. Unplug the computer. D. B. D. informs a user how to clean the monitor. Number Lock is on. will allow many LCDs to perform optimally. a user obtains some letters and some numbers. L2 Cache clock speed front side bus power consumption Answer: AE Explanation/Reference: QUESTION 280 It is important to know the default resolution of an LCD monitor because the default resolution: A. Answer: C Explanation/Reference: QUESTION 281 When typing letters on the keyboard of a laptop. is needed to ensure proper brightness. Answer: B Explanation/Reference: QUESTION 282 High-speed peripherals that are inserted and removed at any time while the machine is powered on are called: A. B. on the fly. sticky keys have been activated. hot-swappable. This may be occurring because the: A. Remove the screws from the side of the computer case. B. B. D. number key is stuck.B. determines which applications can be loaded on a laptop. hot-pluggable. Put on an anti-static wrist strap. hot-removable.

Upgrading the memory.D. The cable is not inserted correctly. The device ID is set incorrectly. 16 34 40 50 Answer: C . Answer: BC Explanation/Reference: QUESTION 287 Which of the following is the number of pins in an IDE ribbon cable? A. Upgrading the processor. Ensuring a proper environment. E. B. D. B. B. Answer: C Explanation/Reference: QUESTION 284 A technician installs a new floppy drive and the system does not recognize the drive. Spindle. C. Which of the following is MOST likely the cause? A. Answer: A Explanation/Reference: QUESTION 285 Data is stored on a hard drive in the: A. The drive capacity is too small. Memory Coil. A. Read/Write Heads. Driver / Firmware update. B. Visual inspection of the components. Answer: C Explanation/Reference: QUESTION 286 Which of the following items are examples of preventative maintenance for a computer? (Select TWO). C. D. D. C. D. Platters. Unplug the power supply from the motherboard. The drive model is not compatible with the system. C.

D. the . 54Mbps 32Mbps 14. B. Photo Detector. EISA AGP VGA SATA Answer: B Explanation/Reference: QUESTION 290 In a CD-ROM drive.Explanation/Reference: QUESTION 288 Which of the following would be BEST to do before diagnosing or repairing a computer? A. Perform Windows updates. Perform a backup of data.11g is: A. Answer: B Explanation/Reference: QUESTION 291 The maximum theoretical speed of IEEE 802. B. Answer: C Explanation/Reference: QUESTION 289 Which of the following slot types is MOST commonly used by a graphic card? A. After installing an external hard drive. Disc Loading Mechanism. Spindle Actuator.4Mbps 11Mbps Answer: A Explanation/Reference: QUESTION 292 A computer contains an internal hard drive with one logical drive. B. C. Run Recovery CDs. D. D. Head Actuator. B. Run the Recovery Console. D. C. the part of the head assembly that moves across the CD-ROM is the: A. C. C.

C. a user cannot find a file name or remember where the file is saved. B. ZIF Pin grid array Thermal grease Base plate mount Answer: A Explanation/Reference: QUESTION 294 To view the display drivers in Windows XP. a DSL modem. B. D.0 mouse. D. C. Answer: A Explanation/Reference: QUESTION 295 A computer that will be used for audio/visual purposes may require: A. Which of the following should be checked FIRST? A. which of the following should a technician do? A. a USB 2. C. D. a surge protector. Answer: A Explanation/Reference: QUESTION 296 In Windows XP. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver. D. a memory upgrade. Start > My Documents B. The next available drive letter The removable drive letter E: Z: Answer: A Explanation/Reference: QUESTION 293 Which of the following is MOST commonly used to easily install a CPU on a motherboard? A. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers.external drive will show up as which of the following drive letters? A. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver. Start > Settings . Start > Settings > Control Panel > Device Properties > Hardware > Drivers. B. C. B.

and the hard drive light blinks as the computer accesses the hard drive. Residual heat may cause damage to the unit's internal components. No Signal. The incorrect drivers are installed. E. the keyboard lights flash. the computer and monitor turn on. D. B. There is an operating system incompatibility. A. Ensure that the power cable is connected to the computer. C. Which of the following may be the cause of the problem? A. Ensure that the video cable is connected from the monitor to the VGA / DVI port. Answer: B Explanation/Reference: QUESTION 298 After a computer is moved the screen shows a message stating. The new card is not DVI compatible. Check the monitors menu and ensure that the monitor is set to display the 640x480 video mode at boot. . D. When the power buttons are pressed. C. D. B. The external monitor is not compatible. Reseat the video card to eliminate any shifting that occurred during the move.C. B. which of the following is a primary reason to power down the unit properly before unplugging the unit from an outlet? A. SPDIF connector Hard drive Ethernet connector Flash drive IEEE1394/Firewire card Answer: BD Explanation/Reference: QUESTION 300 When operating a visual projector. Start > Search Answer: D Explanation/Reference: QUESTION 297 A technician has installed a new video card and the computer will now only boot into VGA mode. a single beep is heard. Which of the following actions should a technician take FIRST? A. C. Answer: C Explanation/Reference: QUESTION 299 Which of the following components can store data? (Select TWO). Start > Programs D.

C. Read the material to determine why the material is marked confidential. Gather the figurines and give them to the users supervisor. Answer: C Explanation/Reference: QUESTION 304 A technician is building a new computer for a client and installing an IDE hard drive. Keep the customer on the call until the problem is completely resolved. Answer: B Explanation/Reference: QUESTION 302 A technician is working on a users computer. Let the customer direct the call and record only the details that the technician determines is important. B. D. Place the figurines into the users desk drawer. a 40 pin ribbon cable. Which of the following should the technician do? A. Which of the following actions should the technician take? A. D. C. an 80 pin ribbon cable. D. The unit's circuitry may melt. Answer: A Explanation/Reference: QUESTION 301 Which of the following is important for a technician to do when speaking with a customer on the telephone? A. The user has small figurines on top of the computer which need to be removed for the technician to work on the computer. Heat stress may cause the unit's fan to malfunction. The technician should attach the new hard drive to: A. Let the customer explain the problem and record all information given. D. Do nothing as long as the customer is present. Answer: D Explanation/Reference: QUESTION 303 A technician is repairing a customers workstation and observes paperwork marked as confidential on the customers desk. Ask the customer to please put the confidential material away. . B. Ask the customer why the information is confidential. The unit may cause a blown fuse. C. Ask the user to remove the figurines. Remain in control of the call and gather relevant information from the customer. B. Place the figurines in a box and leave the box on the users desk. B.B. C.

Answer: A . Ping the printer's IP address. B. D. C. B. B. NLI compatible. C. C. SLI compatible. a 6 pin round cable. MLI ready. which of the following should be done FIRST? A. Answer: B Explanation/Reference: QUESTION 305 Before removing a shared folder from a computer on a network.C. Print a blank sheet of paper. B. D. D. Remove share privileges. Active matrix Active scanning Dual scan Passive matrix Answer: A Explanation/Reference: QUESTION 308 A computer that can host dual PCI-Express video cards is said to be: A. Answer: B Explanation/Reference: QUESTION 306 Which of the following would be the LAST step to take when installing a network printer? A. Reboot the computer. Defragment the computer's hard drive. NVEX ready. Close all open files. Print the test page. D. D. a 34 pin ribbon cable. Answer: A Explanation/Reference: QUESTION 307 Which of the following is used to produce the best LCD image on a laptop? A. Notify all users. C.

Explanation/Reference:

QUESTION 309 A dual-layer DVD-R disc has a maximum data capacity of: A. B. C. D. 4.7GB. 2.1GB. 700MB. 9.4GB.

Answer: D Explanation/Reference:

QUESTION 310 When a user would like to access a file server with Universal Name Convention (UNC), which of the following information is needed? A. B. C. D. hostname and path name HTTP server address on Address Bar SMTP server address DHCP server information

Answer: A Explanation/Reference:

QUESTION 311 A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is 'Microsoft Office Document Image Writer.' The technician should understand that the problem is that the printer: A. B. C. D. driver is corrupt. is not turned on. cable is unplugged. has not been installed on the user's computer.

Answer: D Explanation/Reference:

QUESTION 312 A technician receives a laptop that is running out of battery power more quickly than expected. Which of the following can the technician do to correct the problem? A. B. C. D. Stop using the battery and use alternating current (AC) power for the laptop. Replace the battery by purchasing a new battery from the manufacturer. Replace the AC adaptor by purchasing a new adapter from the manufacturer. Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.

Answer: B Explanation/Reference:

QUESTION 313 Which of the following types of batteries provides the longest running time for portable devices? A. B. C. D. alkaline nickel-cadmium (NiCd) lithium ion (Li-ion) nickel metal-hydride (NiMH)

Answer: C Explanation/Reference:

QUESTION 314 Which of the following printers is typically faster and MOST efficient? A. B. C. D. thermal solid ink ink jet laser

Answer: D Explanation/Reference:

QUESTION 315 In Windows XP, which of the following steps would be taken to set the permissions for a user to print within a specific time frame? A. B. C. D. Printers and Faxes > right click the printer > Properties > Printer Settings > select the time Printers and Faxes > right click the printer > Properties > Security tab > Time Printers and Faxes > right click the printer > Properties > Advanced tab > select the time Printers and Faxes > right click the printer > Properties > General tab > Time

Answer: C Explanation/Reference:

QUESTION 316 Which of the following is the number of pins in the connector end of a standard parallel printer cable? A. B. C. D. 9 12 15 25

Answer: D Explanation/Reference:

QUESTION 317 A scanner lights up and performs the warm-up process but when the scan button is pressed, the lamp does not move. The computer recognizes and communicates with the

scanner. Which of the following could be the cause of the problem? A. B. C. D. The USB cable is bad. The lamp is locked in place. The USB port is bad. The user is attempting to scan at the wrong resolution.

Answer: B Explanation/Reference:

QUESTION 318 Which of the following is a laser printer consumable item? A. B. C. D. dye sublimation ribbon ink cartridge thermal paper toner

Answer: D Explanation/Reference:

QUESTION 319 A technician is installing a local USB printer. Which of the following would be the BEST steps to take? A. Install the drivers from the manufacturers CD and the installation procedure will tell the technician when to connect the printer. B. Connect the printer to the computer and then Windows Plug and Play will automatically install a generic text-only driver. C. Install a generic driver from the same manufacturer and connect the printer after the drivers are installed. D. Connect the printer to the computer and the Windows Plug and Play will tell the technician where to find the drivers on the internet. Answer: A Explanation/Reference:

QUESTION 320 A laser printer is not printing after a new toner cartridge was installed. Which of the following may cause this? A. B. C. D. The toner cartridge is installed backwards. An incorrect voltage is being placed on the corona wire. The printer is offline. The toner release strip was not removed.

Answer: D Explanation/Reference:

QUESTION 321 Which of the following are primary differences between a laptop and a desktop CPU? (Select TWO).

B.A. D. C. The machine is running slowly. voice navigation . D. C. Answer: D Explanation/Reference: QUESTION 323 A laptop fails each time a user attempts to perform the hibernation function. is not plugged in to an outlet. C. is not activating Windows XP. C. The laptop will not turn on when plugged in to the AC adapter. lacks hardware or device driver support. B. which of the following is the primary input tool? A. SVGA UXGA XGA SXGA Answer: D Explanation/Reference: QUESTION 325 In a typical PDA. The alternating current (AC) adapter gets very hot. This may be happening because the laptop: A. The laptop turns off when unplugged from the AC adapter. B. Answer: A Explanation/Reference: QUESTION 324 Which of the following is the standard name for a display of 1280 pixels horizontally by 1024 pixels vertically? A. does not have enough free RAM. E. heat production L2 Cache clock speed front side bus power consumption Answer: AE Explanation/Reference: QUESTION 322 Which of the following could be a sign that the battery in a laptop is malfunctioning? A. B. D. D.

D. Answer: C Explanation/Reference: QUESTION 327 To verify that the keyboard is at fault when there are multiple keys on a laptop keyboard that do not function. which of the following steps should a technician take FIRST? A. B. B. . B. Use the Scheduled Task Wizard to regularly schedule a System Backup to a network drive. B. power cable is connected. C. Verify that the keyboard is enabled in BIOS. D. Use the Scheduled Task Wizard to regularly schedule a disk cleanup. which of the following is a reason to adjust the power scheme to turn off the power to the monitor and hard drive in a laptop? A. To conserve the laptops battery power. scroll wheel D. Which of the following should be done to ensure that data on the local drives of a laptop is backed up? A. stylus C. a technician should ensure that the: A. C. To help decrease the temperature in the room. Configure the central back up server to back up their data when they are logged off the company's network. Disassemble the laptop and look for signs of damage to the keyboard. To decrease noise from the hard drive. D. keyboard Answer: B Explanation/Reference: QUESTION 326 When running Windows. Enable Wake-on-LAN in the BIOS settings. Answer: C Explanation/Reference: QUESTION 328 A user has a laptop with a docking station that is used in the office and at home. Replace the keyboard in the laptop. To extend the laptops life. Plug in an external keyboard and test the external keyboard. video card is grounded. C. Answer: A Explanation/Reference: QUESTION 329 Before installing a new AGP video card in a workstation.B.

Remove the printer cover. Research the individual chemical components of toner. Answer: C Explanation/Reference: QUESTION 332 In distributing hazardous materials. B. D. C. Ask other technicians whether health problems have been experienced after handling toner. Blow the loose toner out of the printer with a domestic vacuum cleaner then use a damp cloth with isopropyl alcohol to wipe the remaining toner particles. B. Answer: D Explanation/Reference: QUESTION 331 A technician is asked to refill a toner cartridge but is concerned that handling toner may affect the technicians health. CPU is inserted correctly. D. which of the following is responsible for making Material Safety Data Sheets (MSDS) available to workers? A. D. Check the Material Safety Data Sheet (MSDS) for the toner. Which of the following actions should the technician take FIRST? A. Check the invoice for the toner and then contact the reseller. blow out the toner excess with compressed air and clean the area with acetone. employers employees distributors manufacturers Answer: A Explanation/Reference: QUESTION 333 Detailed information from a manufacturer about the physical and chemical properties of a substance and the hazards and precautions for safe handling and use is contained in: . technician is grounded. Remove the printer cover. Remove the loose toner with a micron filtered vacuum then using a toner cloth wipe the remaining toner particles. D.C. C. C. Answer: D Explanation/Reference: QUESTION 330 Which of the following is the recommended preventive maintenance for a laser printer? A. blow out the toner with the mouth then use a paper towel to remove the excess toner. B.

Answer: C Explanation/Reference: QUESTION 337 A user wants to set up a basic level of security for a computer and no one should be able to access the system without a password. C. . C. C. degaussing of the hard drive. damage to computer components. Convert the users FAT32 partition to NTFS. D. B. D. your hands from burn injury. Answer: A Explanation/Reference: QUESTION 334 Which of the following is the minimal amount of electrostatic discharge (ESD) that can damage computer components? A. an OSHA 12-354 Bulletin. electrical shock. Place the batteries in a plastic bag.A. C. Call a hazardous materials company for disposal of the batteries. a Hazardous Materials (HAZMAT) Bulletin. a Toxicology Report. D. Answer: A Explanation/Reference: QUESTION 336 Wearing an anti-static wrist strap prevents: A. a Material Safety Data Sheet (MSDS). Set up a BIOS password. Dispose of the batteries in any trash can. B. D. C. Set up a password for the Windows Guest account. B. 30 volts 300 volts 3000 volts 30. B. B.000 volts Answer: A Explanation/Reference: QUESTION 335 Which of the following would be the correct method of disposing of old laptop batteries? A. Which of the following would be the BEST action to take? A. Collect and send the batteries to a licensed recycler.

254 10.D.1 to 192.0.0. Set up the EFS within Windows. D. B.0.0.0. technology that runs in the background without any interaction. program that can use the Internet to transfer information to a remote computer. A. B.1 to 172.168.1 to 10.16.0. Answer: B Explanation/Reference: QUESTION 338 The BEST description of spyware is any: A. B. E.254. D. technology that helps gather information about a user without that users knowledge. C.168.255 Answer: D Explanation/Reference: QUESTION 341 Which of the following is a type of authentication technology? (Select TWO).254. D. C. adware smart cards biometrics username computer lock .254 172. Key > File > Backup Key > Tools > Backup Key > File > Export Key > Tools > Export Answer: C Explanation/Reference: QUESTION 340 Which of the following IP address ranges would indicate that a computer is connected to a network using automatic private internet protocol addressing (APIPA) rather than DHCP or static IP addressing? A.254.16.254. C. D. 192. C.254. file that replicates itself.255. B.1 to 169.254 169. Answer: C Explanation/Reference: QUESTION 339 Which of the following paths should be taken to back up the key when removing old registry keys in Registry Editor? A.

Answer: BC Explanation/Reference: QUESTION 342 When connecting to a network or the Internet. Change the desktop resolution. C. D. D. B. Remove any unused desktop icons. D. B. which of the following provides file and folder level encryption? A. spyware remover popup blocker FTP Service ActiveX control Answer: B Explanation/Reference: . A. Answer: AC Explanation/Reference: QUESTION 343 Which of the following describes the amount of information that a user can store? A. Turn on the Windows firewall. which of the following should be done? (Select TWO). E. Install all of the available service packs. Disk Management Disk Mirroring Disk Striping Disk Quota Answer: D Explanation/Reference: QUESTION 344 In Windows XP. B. C. D. B. EFS DFS DNS WEP Answer: A Explanation/Reference: QUESTION 345 Which of the following would be used to prevent potentially harmful pages or display ads from showing while browsing the internet? A. Install a file share program. C. C.

B. Answer: B Explanation/Reference: QUESTION 348 In addition to an IP and subnet address.14. B. Ask a co-worker to watch the laptop while the technician is out. A technician should check to determine whether the: A. Use biometric security devices.254. gateway address router firewall switch Answer: A Explanation/Reference: QUESTION 349 A user can no longer access the network and it is discovered that the network IP address is 169. Put several folders on top of the laptop to hide the laptop. WINS server is functioning. Place the laptop in a drawer. D. which of the following is needed in the Windows network configuration to access the internet? A. C. network interface card (NIC) is seated properly. DNS server is functioning. Answer: D Explanation/Reference: QUESTION 347 Which of the following is the Best way for a technician to secure a laptop on a desk in an office? A. B. D. Do not broadcast the SSID. Authenticate with MS-CHAP security.23. Place the laptop in a locked cabinet. Which of the following is the BEST solution? A. Turn down the signal strength. D. wireless access of clients to the company's network needs to be secured. B. C. Answer: D Explanation/Reference: QUESTION 350 . C. C. network cable is plugged into the wall and the computer.QUESTION 346 In an office complex with several businesses. D.

D. C. Bluetooth standard infrared General Packet Radio System (GPRS) 802. B.11g network could be extended by adding which of the following devices to the network? A. Which of the following will be LEAST expensive to implement? . B. C. C.11 Answer: D Explanation/Reference: QUESTION 352 The limited range of an IEEE 802. RJ-11 Vampire Tap RJ-45 BNC Answer: D Explanation/Reference: QUESTION 351 Which of the following is the fastest method to transfer data wirelessly? A. B. B. D.Which of the following connectors is typically used to terminate a coaxial cable? A. C. PING IPCONFIG /all NET SEND FTP GET Answer: B Explanation/Reference: QUESTION 354 A technician is adding a workstation beyond the reach of standard Ethernet cable. D. which of the following commands is used to determine the IP address and how the address was assigned? A. frame relay bilinear amplifier access point Bluetooth relay Answer: C Explanation/Reference: QUESTION 353 In Windows 2000. D.

B. B. Answer: D Explanation/Reference: QUESTION 355 Which of the following can be used to make a wireless connection between two computers? A. D. Answer: B Explanation/Reference: QUESTION 357 A TCP/IP network interface that is configured to use DHCP obtains which of the following information from the DHCP server? (Select THREE). D. B. ensure that the driver is up to date. B. E. C. C. verify that the NIC is enabled in the BIOS. F. A. The user reports installing a new network interface card (NIC) and now is unable to access the Internet.A. D. ARP . Hyper terminal Peer-to-Peer Mode FTP Ethernet Answer: B Explanation/Reference: QUESTION 356 A users computer is running Windows XP Professional. C. Install and configure a wireless network. Deploy a fiber cable connection to the new location. C. Patch two Ethernet cables together with a repeater. Configure a remote access service (RAS) then use a dial-up modem to access the network. ensure that the NIC is seated correctly. D. IP address interface speed MAC address whether the interface is full duplex or half duplex subnet mask default gateway address Answer: AEF Explanation/Reference: QUESTION 358 Which of the following assigns IP addresses automatically? A. check whether the computer boots and Windows starts correctly. A technician should FIRST: A.

C. D. has not been signed by the Windows Hardware Quality Lab. . B. . D. Answer: D Explanation/Reference: QUESTION 361 A technician is updating the video drivers on a Windows XP system and encounters a dialog box warning that the driver is unsigned. CAT6 UTP single mode fiber multi mode fiber UTP Answer: B Explanation/Reference: QUESTION 360 The suffix for help files is: A.chm. D. B. TCP/IP C. C. is currently in a beta state. C. is not signed by the Hardware Abstraction Layer (HAL). is incompatible with Windows XP. Answer: C Explanation/Reference: QUESTION 362 Which of the following utilities can be used to troubleshoot a problem on a computer running Windows that cannot boot to normal or safe mode? A.dat. DNS D.doc.mdb. C. . . B. D. System Restore Recovery Console BIOS Recovery CDs . DHCP Answer: D Explanation/Reference: QUESTION 359 Which of the following cable types will allow the longest distance without using a repeater? A. B.B. An unsigned driver means that the driver: A.

Which of the following solutions would be easiest? A. which of the following are valid commands that can be typed into the 'Run dialog box to access the registry editor? (Select TWO). Use the Files and Settings Transfer Wizard. and favorites in Internet Explorer from the old computer. B. a user can run which of the following utilities? A. C. . REGEDIT REGEDT32 REGISTY /EDIT REG /EDIT REG32 /EDIT REGEDIT32 Answer: AB Explanation/Reference: QUESTION 364 To improve the security of a Windows based operating system. Windows Device Manager Windows Disk Cleanup Windows Configuration Utility Windows Update Answer: D Explanation/Reference: QUESTION 365 Which of the following can be used to determine a computers boot sequence? A. E. B. F.Answer: B Explanation/Reference: QUESTION 363 In Windows 2000/XP. documents. Computer Management Console Systems Properties Console Services Console BIOS settings Answer: D Explanation/Reference: QUESTION 366 A user purchased a computer with Windows XP and wants to transfer all pictures. Drag and drop files onto an external drive. D. B. C. Connect the old hard drive as a slave to the new hard drive and then copy the files. C. D. C. A. D. also running Windows XP. music. B.

B. C. Use the User State Migration Tool (USMT). D. DIR /W ATTRIB -h ATTRIB +h DIR /AH Answer: D Explanation/Reference: QUESTION 369 Which of the following procedures should be used when troubleshooting a computer running Windows XP? (Select TWO). C. Answer: B Explanation/Reference: QUESTION 367 Which of the following tools is designed to access the stored computer-specific and user-specific settings on a Windows workstation? A. E. B. B. Return to a restore point. D. Boot to external hard drive. Boot to safe mode. MSCONFG REGEDIT Event Viewer Task Manager Answer: B Explanation/Reference: QUESTION 368 Which of the following can be typed into Windows Command Prompt to list hidden files? A.D. A. Reboot to VGA mode. C. C. D. Answer: AC Explanation/Reference: QUESTION 370 Which of the following stores information about user specific settings as well as computer specific information required for Windows to start successfully? A. Format and reload operating system. D. B. Event Viewer MSCONFIG Task Manager Windows Registry .

C. B. F. D. Fast User Switching DNS Client Plug and Play WINS Services Answer: A Explanation/Reference: QUESTION 372 Which of the following would allow access to the unsigned drivers options? A. C.Answer: D Explanation/Reference: QUESTION 371 Which of the following features can be disabled to increase a computers performance? A. helps a user by: A. Add New Hardware Wizard Add/Remove Programs Device Manager > Hardware Profiles System Properties > Hardware Tab Answer: D Explanation/Reference: QUESTION 373 Which of the following options are available from the Windows Advanced Options menu? (Select THREE). C. preventing children from viewing questionable content online. Answer: D Explanation/Reference: . Directory Services Restore Mode Debugging Mode with Command Prompt Only Safe Mode with Networking Last Known Good Configuration SVGA Mode Press F8 for advanced startup options Answer: ACD Explanation/Reference: QUESTION 374 The Windows Security Center. C. B. A. E. D. B. D. alerting the user to outdated spyware protection. D. alerting the user to outdated virus protection. B. preventing popups from occurring when using the browser. included with Service Pack 2 for Windows XP.

Which of the following actions should be taken? A. C. B. Answer: D Explanation/Reference: QUESTION 378 A user has a Windows 2000 computer running with Service Pack 2 and wants to install Service Pack 4. Which of the following should a technician understand before performing the installation? A. Logging out and Logging in. Ctrl+Alt+Del. Fast User Switching. C.0 Windows 95 UNIX Windows ME Answer: BE Explanation/Reference: QUESTION 377 While working on an application. D. C. a computer locks up and displays a blue screen. SP4 normally includes SP3. Answer: D Explanation/Reference: QUESTION 376 Which of the following operating systems can be upgraded to Windows XP Professional? (Select TWO). B. SP3 must be installed before installing SP4.QUESTION 375 A computer running Windows XP Professional SP2 allows multiple users to be signed in at once without logging out of the previous profile. B. Press Ctrl-ESC. Press Ctrl-Alt-Delete. Answer: D Explanation/Reference: . B. Power the computer down and back up again. Run As. C. D. D. A. SP4 requires an upgrade to Windows XP. D. Sun Solaris Windows NT 4. Let the computer finish the diagnostic cycle. E. SP2 must be removed before installing SP4. This feature is called: A.

Remove peripherals. Format the hard drive. the BIOS checks for correct operation of: . C. NT ME XP Home XP Professional Answer: D Explanation/Reference: QUESTION 380 Which of the following utilities should be run to check for fragmented files? A. Which of the following connections should be used to achieve the BEST display quality? A. D. S-Video Composite Video DVI USB Answer: C Explanation/Reference: QUESTION 382 Prior to performing service on a computer. D. FDISK REGEDIT CHKDSK DEFRAG Answer: D Explanation/Reference: QUESTION 381 A technician is connecting a computer system to a high-definition LCD television. B. C.QUESTION 379 A user wants to upgrade from Windows 2000 Professional. B. Answer: A Explanation/Reference: QUESTION 383 During POST. Disconnect the external monitor. Backup data. D. Which of the following versions of Windows can be used? A. C. B. which of the following should be done FIRST? A. B. D. C.

32Mbps C. B. D. for slower processors which do not support NTFS. FAT16 FAT32 CDFS NTFS Answer: D Explanation/Reference: QUESTION 385 A user has purchased a new 60GB hard drive. Which of the following would be the MOST secure file system to install on the hard drive? A.A. mouse. C. 54Mbps B. to avoid the need for user training about the NTFS file system. B. Answer: A Explanation/Reference: QUESTION 384 Which of the following is the recommended file system for Windows 2000? A. D. to provide full compatibility with legacy systems.4Mbps . D. C. monitor. C. D. for older hard drives which do not support NTFS. scanner. B. B. 14. C. memory.11g is: A. Answer: A Explanation/Reference: QUESTION 387 The maximum theoretical speed of IEEE 802. NTFS CDFS FAT32 FAT16 Answer: A Explanation/Reference: QUESTION 386 FAT32 should be used on a Windows XP installation: A.

D. and video? A. Control the transfer of data to and from the computers peripherals. data. 500MHz. 100MHz. Answer: B Explanation/Reference: QUESTION 391 Which of the following describes the function of a chipset on a motherboard? A. Remove all CDs from the CD-ROMs. Ground yourself to the case. Ensure that the system is plugged in so the error can be reproduced. B. 400MHz. C. C. Answer: C Explanation/Reference: QUESTION 390 Which of the following would be the FIRST action to take before opening a computer case? A. B. Allow the computer to determine which operating system to use. D. Control data transfer to only the hard disk drive. audio. D. C. 200MHz. DVD-ROM DVD-RW CD-RW DVD-RAM Answer: A Explanation/Reference: QUESTION 389 Which of the following is the approximate clock speed of RAM labeled DDR3200? A. Transfer data directly from the monitor to the CPU.D. B. B. 11Mbps Answer: A Explanation/Reference: QUESTION 388 Which of the following formats is a read-only disc that stores interactive media. D. Unplug the system from all components and the electrical outlet. C. Answer: D Explanation/Reference: .

Riser card. Answer: A Explanation/Reference: QUESTION 396 Which of the following Windows utilities allows for the removal of unnecessary files? . D. C. B. B. C.QUESTION 392 Which of the following types of memory can be written to permanently? A. C. Main board. System board. D. A large circuit board is inserted in the motherboard and two adapter cards are connected to the circuit board. B. B. monitor speakers mouse printer Answer: C Explanation/Reference: QUESTION 395 A technician is replacing a computers motherboard. Sound board. D. SRAM DRAM DDR RAM ROM Answer: D Explanation/Reference: QUESTION 393 A video game enthusiast would MOST likely purchase which of the following video card formats? A. 16MB 256MB PCI express 256MB AGP 128MB AGP Answer: B Explanation/Reference: QUESTION 394 Which of the following describes an input device? A. The circuit board is called a: A. D. C.

Answer: A Explanation/Reference: QUESTION 400 To verify that a printer is functioning after being installed on a local workstation. a CD has been left in the drive. a floppy disk has been left in the drive. Reboot the local workstation. which of the following actions should be taken? A. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver. Disk Cleanup MSCONFIG Defragmenter Scandisk Answer: A Explanation/Reference: QUESTION 397 A series of beeps when turning on a computer typically indicates that: A. E. C. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver. Answer: A Explanation/Reference: QUESTION 398 Which of the following should be included when performing preventive maintenance of hardware? (Select TWO). Ensuring equipment compatibility.A. Answer: AE Explanation/Reference: QUESTION 399 To view the display drivers in Windows XP. D. Launch Microsoft Publisher on the workstation and print a document. Start > Settings > Control Panel > Device Properties > Hardware > Drivers. . there is a problem with the hardware. Replacing cables. D. D. B. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers. D. Checking environmental conditions. B. there is a problem with the software. C. C. which of the following should a technician do? A. B. B. B. C. Checking for visual defects. Installing new hardware. A.

C. USB. B. C. B. D. Print a test page. An incorrect driver is installed. SCSI. C. C. Answer: C Explanation/Reference: QUESTION 401 The MOST commonly used interface in newer low-priced printers is: A. digital camera impact printer plotter scanner Answer: D Explanation/Reference: QUESTION 403 Which of the following is the oldest printing technology? A. B. D. serial. B. D. D. D. A network protocol has failed. Answer: C Explanation/Reference: QUESTION 402 Which of the following technologies MOST closely resembles a photocopy machine? A. laser ink jet thermal impact Answer: D Explanation/Reference: QUESTION 404 A workstation prints unreadable documents from a network printer but other workstations print readable documents. Which of the following is MOST likely the cause? A. Answer: A . An incompatible network adapter is in use.C. Reboot the printer. A network adapter error has occurred. network.

a Trojan horse. installing Windows 2000. Read. C.Explanation/Reference: QUESTION 405 Which of the following provides the most useful information about a laser printer? A. D. adware. B. D. Answer: D Explanation/Reference: QUESTION 409 In Windows XP Professional. Modify. installing antivirus software. D. C. C. running Disk Cleanup. service patches should be installed after: A. Answer: B Explanation/Reference: QUESTION 407 A malicious program that records a users keystrokes is an example of: A. B. D. B. an anti-virus program. a performance monitor. which of the following are types of IP address assignment methods? (Select . Copy. running a Defrag. B. Answer: D Explanation/Reference: QUESTION 408 When upgrading from Windows 98 to Windows 2000. PCL font list PostScript font list Windows printer test page Printer configuration page Answer: D Explanation/Reference: QUESTION 406 All of the following are file or folder permissions EXCEPT: A. Write. C.

Unplug the keyboard. Move the CD-ROM boot priority above the hard disk. C. A. tape drive floppy drive USB flash drive DVD-R drive Answer: A Explanation/Reference: QUESTION 412 A user cannot install Windows XP from an internal CD-ROM drive connected to the secondary IDE controller. C. Enable boot from a USB device. Which of the following actions should be taken in the BIOS? A. D. Move the CD-ROM boot priority below the floppy disk. D. Turn off the monitor. Power down the workstation. DNS Internet Protocol Configuration DHCP APIPA IPCONFIG Answer: CD Explanation/Reference: QUESTION 410 Which of the following would be a security measure that all users should implement when leaving the workstation? A. C. B. Lock the workstation. Move the CD-ROM boot priority below the hard disk.TWO). Answer: A Explanation/Reference: QUESTION 411 Which of the following is MOST likely to be used by a large company for data backup storage? A. The user reports that when turning on the computer. B. it boots directly into the old operating system. B. Answer: B Explanation/Reference: QUESTION 413 Which of the following files installs itself on computers without notification and gathers data about user . D. C. E. B. D.

This page cannot be displayed when attempting to access several Internet web pages and the Internet connection has been verified. C. D. Which of the following is MOST likely the problem? A. D. B. The router needs to be reset. C.activity? A. Answer: B Explanation/Reference: QUESTION 416 While working on a customers problem. Answer: B Explanation/Reference: . adware spam virus spyware Answer: D Explanation/Reference: QUESTION 414 A user receives an error message stating. Discuss with the customer the services that the technicians company provides better than the competitor and the inadequacies of the competitor. The router is disabled in the BIOS. D. The router is defective. B. Inform the customer of the technicians opinion about the companys strengths and weaknesses of the companys service in comparison to the competitors service. Discuss the services provided by the technicians company as well as the policies and assurances that the company abides by to satisfy all customers. Which of the following actions should the technician take? A. Which of the following may be the cause? A. B. The cable between the router and the modem is defective. C. D. malicious software network interface card (NIC) malfunction Windows kernel error modem problem Answer: A Explanation/Reference: QUESTION 415 In a small office. Inform the customer about an article in an industry magazine that compares the technicians company to several competitors. B. the customer begins to talk about the technicians company versus a competitors company. C. users cannot access the Internet through the DSL router but can connect when attached to the DSL modem.

verbal communication. C. it is MOST important to stay calm and: A. B. Call emergency medical services and seek emergency treatment for the exposure. refer the customer to a supervisor.QUESTION 417 Upon arriving at a customers location. pitch. C. a technician is informed by a manager that the manager has never been happy with the companys service. The technician attempts to question the manager but the manager is yelling. Answer: C Explanation/Reference: QUESTION 421 . hands. Answer: A Explanation/Reference: QUESTION 419 When dealing with an angry customer. B. Follow the procedures on the appropriate MSDS for cleaning up the spill. Answer: B Explanation/Reference: QUESTION 420 A technician is changing the toner cartridge on a copy machine when the toner spills on the technicians arms. C. and clothing. D. B. D. perform the job. D. B. D. Listen until the manager has finished talking. active listening. Answer: D Explanation/Reference: QUESTION 418 Participating in a conversation and assuring the speaker. Finish changing the toner and wipe the toner from the body. C. Notify the supervisor and follow up with a physician. that the speaker is being heard is referred to as: A. Which of the following actions should the technician take? A. State that if the manager does not stop yelling the technician will leave. not make situations personal. Respond with a similar tone of voice and language. Which of the following actions should the technician take? A. Walk away and find the computer having the issue. paraphrase. think about something nice.

D. Check the voltage settings on the back of the power supply. Dispose of the power supply and obtain a new one. magnetic needle-nose pliers three-claw part holder pliers magnetic screwdriver Answer: B Explanation/Reference: QUESTION 425 Which of the following devices is MOST likely to fail due to damage from electrostatic discharge (ESD)? . D. Open the power supply and check for loose wires. C. C. look away from the monitor periodically. check the cabling for possible loose connections. which of the following actions should be taken FIRST? A. D. B. overwrite the cache file. B. C. Answer: D Explanation/Reference: QUESTION 423 When using a computer for extended periods of time.Which of the following types of fire extinguishers would be MOST appropriate to use on a fire in a laptop? A. restart the computer regularly. B. B. Class A Class B Class C Class D Answer: C Explanation/Reference: QUESTION 422 When troubleshooting a power supply reported to be faulty. Install the power supply into another system. Which of the following tools can the technician use to hold the screws in place? A. Answer: D Explanation/Reference: QUESTION 424 A technician is replacing a device in a computer but having a difficult time holding the screws in place to attach the component onto the system case. it is recommended to: A. C. D.

C. the user reports that all fan noise has stopped. D. C. Which of the following is MOST likely the problem? A. SIMM RIMM SODIMM DIMM Answer: C Explanation/Reference: QUESTION 428 Which of the following modes allows a users work to be automatically saved to the hard drive and pause the session? A. The fan has stopped completely and the laptop should be serviced before there is heat damage. D.A. The fan is typically louder when powering up but then should not be heard at all. D. B. C. C. B. Keeps the contents of memory intact by providing a tiny amount of power to the system and if the computer loses power. data will be lost. The fan has blown a blockage out of the laptop and it is not necessary to do anything more. B. B. The fan has been automatically disabled in the operating system. . floppy drive hard drive audio card CPU Answer: D Explanation/Reference: QUESTION 426 A user reports that a laptop cooling fan is making noise. D. Later. Answer: B Explanation/Reference: QUESTION 427 Which of the following is MOST likely to be used by a laptop? A. Standby Suspend Shut Down Hibernate Answer: D Explanation/Reference: QUESTION 429 Which of the following BEST describes Windows XP Hibernation mode? A.

Ensure proper air circulation underneath the laptop. D. The memory type is incorrect. B. Copies an image of whatever is in memory at the moment to a file on the disk and if the computer loses power. D. C. The memory is not seated properly. C. the touchpad functions but the keyboard does not function. C. D. Install a new hard drive to ensure enough free space for the upgrade. Use the Power Options applet in Control Panel to turn off the hard disk. . The keyboard connector is not seated properly. Windows Explorer ATTRIB COPY DEFRAG Answer: D Explanation/Reference: QUESTION 433 When upgrading to Windows XP Professional from Windows 98 SE.B. Answer: D Explanation/Reference: QUESTION 432 All of the following utilities are file management tools EXCEPT: A. Keeps the contents of memory intact by providing a tiny amount of power to the system and if the computer loses power. B. Disable unneeded services from the Device Manager. D. Which of the following is MOST likely the cause? A. B. Configure Automatic Updates for the latest system patches. The System Board needs replacing. which of the following should be done FIRST? A. data will be saved. data will be saved. Copies an image of whatever is in memory at the moment to a file on the disk and if the computer loses power. Answer: C Explanation/Reference: QUESTION 431 To prevent thermal damage to a laptop. C. Answer: C Explanation/Reference: QUESTION 430 After upgrading the memory on a laptop. which of the following should be done? A. data will be lost.

which of the following actions would be the easiest to take so the computer can be returned to a prior state? A. B. Check the Hardware Compatibility List. D. Back up files to prevent lost data. Answer: A Explanation/Reference: QUESTION 436 A user reports that the Internet connection is not working. Create an emergency repair diskette (ERD). D. Check that all necessary drivers are available. an NTFS formatted external hard disk drive is attached. . B. D. Create a restore point. Answer: C Explanation/Reference: QUESTION 434 When working with a Macintosh computer. C.B. Which of the following permissions are available? A. Which of the following can be done to determine whether the network interface card (NIC) is responding? A. PING 127. Answer: B Explanation/Reference: QUESTION 437 Before performing updates and installing new devices. Perform a full backup of the computer. Call the internet service provider (ISP). which of the following must be done to ensure that System Restore can return the system to its current state? A. C. D. Perform an image backup. B. C. Run System Restore and enter the date that the operating system was first installed. Read Only Execute Read Write Execute Read Write Answer: A Explanation/Reference: QUESTION 435 Before installing a program in Windows XP.0. B.1 Restart the computer. View the Event Log.0. C. Use Windows Backup to create a backup of the entire system drive.

650MB free space 8GB. Delete all temporary files and do a thorough cleanup and defragmentation of the system. temporary registry file. . corrupt registry file.C. 2GB. Answer: B Explanation/Reference: QUESTION 440 Which of the following is the minimum hard disk size for a Windows XP Professional installation? A. registry backup file. B. Multiboot Network Attended Automated Answer: C Explanation/Reference: QUESTION 439 The file user. Run System Restore to create a restore point. C. D. C. Perform a System Restore and reboot the system and check whether the problem returns. 850MB free space Answer: A Explanation/Reference: QUESTION 441 Which of the following would be the FIRST step to take when troubleshooting an operating system problem? A. D. B. duplicate registry file.da0 is a: A. 650MB free space 4GB. Answer: C Explanation/Reference: QUESTION 438 Windows XP is being installed from a CD onto a computer that has no operating system. D. D. Restart the system in safe mode and check whether the problem occurs again. B. 850MB free space 16GB. Establish when the problem started and whether any changes have recently been made to the system. D. C. Use the Registry Editor to create a registry backup. Which of the following installation methods would MOST likely be used? A. B. C.

Windows XP fails to boot properly and there is a blue screen error. Use Add/Remove Windows Components to update Windows regularly. NT Solaris UNIX Linux Answer: C Explanation/Reference: QUESTION 444 After installing a new video card. Press F7 during Windows start up and select the Last Known Good Configuration option. Answer: C Explanation/Reference: QUESTION 445 Which of the following should be done for Windows XP to remain updated with current patches and service packs? (Select TWO). Press F8 while rebooting and enable VGA mode then reinstall the video card driver. Use the Roll Back Driver button in the driver tab of the device. C. C. C. C. Which of the following would be the FIRST step to take when troubleshooting the issue? A. Purchase and install the newest version of Windows XP. Press F5 during Windows start up and select the Last Known Good Configuration option. Use the Recovery disk to reformat the system then reinstall the video card driver. Reseat the video card. B. A. D. Search the Internet and download any updates found.Answer: C Explanation/Reference: QUESTION 442 After updating the device driver for a modem. Answer: D Explanation/Reference: QUESTION 443 Macintosh OS X computers operate on which of the following kernel platforms? A. Replace the monitor. D. B. Press F8 during Windows start up and select the Roll Back Driver option. Run Windows Update regularly. Turn on and configure Automatic Updates. Which of the following actions can be taken to resolve this problem? A. B. Answer: BD . D. E. Windows fails to load. B. D.

F6 F8 F9 F10 Answer: A Explanation/Reference: QUESTION 449 A recent system change causes a workstation to flash a bluescreen and reboot before the error message can be read. C. D. The security settings should be reset. A new SSL cache should be created. Task Manager REGEDIT System Information Event Viewer Answer: D Explanation/Reference: . System File Checker Device Manager Control Panel MSCONFIG Answer: D Explanation/Reference: QUESTION 447 A company's intranet SSL certificates are no longer valid in Internet Explorer. Answer: C Explanation/Reference: QUESTION 448 When starting a Windows XP installation. B. B. After restarting in Safe Mode. D. D. B. which of the following system utilities will allow the logged error to be read? A. C. C. Which of the following actions should be taken? A. The SSL cache should be cleared. which of the following keys is pressed to load additional hard disk drivers before installation? A.Explanation/Reference: QUESTION 446 Which of the following can be used to disable a service that is locking up a computer running Windows XP? A. Temporary internet files should be deleted. C. B. D.

D. Time Domain Reflectometer (TDR) crossover cable loopback device multi-meter Answer: C Explanation/Reference: QUESTION 453 Which of the following modes describes an IEEE 802. ad hoc infrastructure WEP MAC filter Answer: A Explanation/Reference: QUESTION 454 The physical address of a network interface card (NIC) is called the: . B. D. D. B. DVD-ROM drive floppy disk drive hard disk drive CD-ROM drive Answer: C Explanation/Reference: QUESTION 451 Which of the following can be used to remotely control an off-site Windows XP computer? A. C. C. C. D. C. B.11g network using no access points? A. Terminal Services FTP Client Software Internet Connection Wizard Remote Desktop Connection Answer: D Explanation/Reference: QUESTION 452 The operation of the network card can be verified using which of the following tools? A.QUESTION 450 On which of the following devices would a technician install an operating system? A. B.

a computer is getting an IP address that is not in the subnet of the router after running IPCONFIG. DHCP address.A. being accessed. IP address. 802. Another unsecured wireless network may be. Answer: D Explanation/Reference: QUESTION 455 On a wireless network. Answer: C Explanation/Reference: QUESTION 458 A WiFi user notices that the signal strength indicator decreases when a microwave oven is in use. B. C. D. a switch. Answer: D Explanation/Reference: QUESTION 456 A company has only wireless networks. a desktop PC. C.11 802. C. B. SSID. D. The router has lost power and is using the default IP address. B. MAC address. Which of the following may be the cause? A. The network interface card (NIC) is not reporting correctly to the BIOS. D. Which of the following may be the cause of the problem? A.3 RJ-45 RS-232 Answer: A Explanation/Reference: QUESTION 457 When troubleshooting a network configuration problem. D. The microwave oven is leaking radio frequency at a frequency similar to that of the WiFi access point. This may indicate that the address being PINGed is: A. a server. The router is getting old and needs to be replaced. C. People using the microwave oven walk through the radio frequency beams from the WiFi access point. a PING comes back with 100% data loss. . Which of the following technologies is likely to be used? A. B. not responding. B.

Answer: B Explanation/Reference: QUESTION 462 The maximum theoretical speed of IEEE 802. C. 54Mbps 32Mbps 14. Disk Defragmenter to run every morning at the same time. C. D. The microwave oven is drawing too much power and decreasing the power available for the WiFi access point.168.0. B. C. a technician should configure which of the following in the operating system? A. D. public multicast private broadcast Answer: C Explanation/Reference: QUESTION 461 To actively protect end users and maximize efficiency. D. System to automatically download and install updates from the internet. Answer: A Explanation/Reference: QUESTION 459 Which of the following protocols automatically assigns an IP address to a computer? A. C.254 is an example of which of the following types of addresses? A. B. B.11g is: A. Windows Firewall settings to block all Internet traffic.4Mbps 11Mbps . D. Disk Cleanup to run every morning at the same time. The microwave oven has radio frequency shielding which blocks the signals from the WiFi access point.C. D. TCP/IP IPX/SPX DHCP RIP Answer: C Explanation/Reference: QUESTION 460 The IP address 192. B.

joules. is an overheating CPU.Answer: A Explanation/Reference: QUESTION 463 A computer may automatically reboot because there: A. B. 133 MHz. D. is a defective monitor. 300 MHz. ampere hours. E. B. Answer: C Explanation/Reference: . C. 200 MHz. Answer: C Explanation/Reference: QUESTION 464 The amount of power output from a power supply is rated in: A. watts. D. D. Answer: B Explanation/Reference: QUESTION 465 Which of the following is an optical drive? (Select TWO). volts. C. are memory and hard drive space limitations. C. D. B. A. 266 MHz. B. C. is a missing PCI card. IDE hard drive tape drive DVD-ROM drive SCSI hard drive CD-ROM drive Answer: CE Explanation/Reference: QUESTION 466 Which of the following is the approximate clock speed of RAM labeled DDR2100? A.

44MB. which of the following would be the next step to allow the operating system to utilize the new drive? A. 2.88MB. D. C.BAT WIN. C. Copy files to the hard drive. Reboot the computer. Answer: D Explanation/Reference: QUESTION 471 Which of the following are commonly used as internal hard drive interfaces in computers? (Select TWO). 720KB. C. NTLDR AUTOEXEC. D. the data capacity of a high-density floppy disk is: A.0MB. B. D. D.INI POST Answer: D Explanation/Reference: QUESTION 468 Which of the following is the fastest method used to transfer video data? A. Firewire wireless card IDE cable parallel cable Answer: A Explanation/Reference: QUESTION 469 After formatting. .QUESTION 467 Which of the following phases in the start up process performs the initial hardware check? A. C. B. 1. B. Partition and format the hard drive. 2. B. Call the computer's manufacturer. Answer: A Explanation/Reference: QUESTION 470 Once a technician installs a new hard drive in a computer.

A. C. Format and reload the operating system. E. Run SCANDISK and DEFRAG. B. Answer: DE Explanation/Reference: QUESTION 475 Which of the following is an example of a flash memory storage device? . Use compressed air to remove the dust. A. UDF parallel SATA USB IDE Answer: CE Explanation/Reference: QUESTION 472 Which of the following media types can be erased and rewritten over several times? A. D. B. E. A. F. B. C. Delete cookies and temporary files. D. Run anti-virus software. Re-install application packages. Use a dust cloth. Shake the dust out. D. C. Answer: BCE Explanation/Reference: QUESTION 474 A technician opens a computer and observes that the computer is full of dust. C. B. Vacuum the dust out of the system. Which of the following should the technician do to remove the dust from the system? (Select TWO). DVD-R CD-R CD-RW CD-ROM Answer: C Explanation/Reference: QUESTION 473 Which of the following should a technician do when performing preventative maintenance on a computer running Windows? (Select THREE). Gently blow the dust out. D. Update the BIOS regularly. E.

USB thumb drive CD-ROM floppy drive hard drive Answer: A Explanation/Reference: QUESTION 476 Which of the following is the speed of USB 2. D. Disconnecting the monitor cable and the case power cord. Touching the monitor screen for 5 seconds. D.1? A. B. D. D.4 Mbps 32 Mbps 54 Mbps Answer: A Explanation/Reference: QUESTION 478 Which of the following is a way to prevent electrostatic discharge (ESD) buildup? A. B. remove and handle the computer expansion slots correctly. Disconnecting the power from the computer and counting to ten. install a computer component without risk.A. B. prevent and extinguish a fire. B. C. C. 11 Mbps 14. Stand on an anti-static mat while working on components.0 as compared with USB 1. C. 20 times faster 40 times faster 60 times faster 100 times faster Answer: B Explanation/Reference: QUESTION 477 The maximum theoretical speed of 802.11b is: A. C. B. D. . handle substances such as chemical solvents correctly. Answer: B Explanation/Reference: QUESTION 479 A Material Safety Data Sheet (MSDS) explains how to: A. C.

a Styrofoam bag. Wear rubber soled shoes when performing work in the room. B. D. Tell the system administrator that this could void the warranty on the server. The module should be placed in: A. Which of the following actions should the technician take? A. Remove the batteries and place the batteries in a trash can. Answer: B Explanation/Reference: . D. a brown paper bag. C. Place paper towels over the water. B. a re-sealable plastic bag. your hands from burn injury. D. D. Place the UPS in a plastic bag and store in a secure location. C. B. C. Which of the following actions should be taken? A. an anti-static bag. damage to computer components. Notify the system administrator that this is a safety hazard. Contact a local battery recycling company for instruction on disposal. electrical shock.Answer: B Explanation/Reference: QUESTION 480 Wearing an anti-static wrist strap prevents: A. degaussing of the hard drive. B. C. Answer: C Explanation/Reference: QUESTION 483 A technician is storing a RAM module for a co-worker who will pick up the module in several hours. Answer: C Explanation/Reference: QUESTION 481 A technician observes a large amount of water on the floor of the server room. Answer: C Explanation/Reference: QUESTION 482 A technician must dispose of a defective uninterruptible power supply (UPS). Place the UPS in a metal box and place the box in a trash can.

Which of the following . C. C. D. D. performing a complete system backup. B. B. B. defragmenting the file system. B. assigning a static IP address.QUESTION 484 When upgrading from Windows 98 to Windows XP. running Windows Update. 443 88 80 25 Answer: C Explanation/Reference: QUESTION 486 Which of the following should be used to repair the boot file on a Windows XP system? A. D. C. a black window briefly appears and disappears. D. FIXBOOT FIXMBR NTLDR FDISK Answer: A Explanation/Reference: QUESTION 487 Many Windows security issues can be resolved by: A. C. which of the following is the resulting file system type? A. Answer: A Explanation/Reference: QUESTION 488 A technician is attempting to run IPCONFIG from the 'Run' dialog box in Windows 2000/XP. FAT32 EFS CDFS NTFS Answer: A Explanation/Reference: QUESTION 485 Which of the following is the common port for HTTP communication? A. After typing in IPCONFIG and selecting OK.

128 MB. B. C. IPCONFIG requires a Terminal Services license.EXE Answer: D Explanation/Reference: QUESTION 492 In a dual booting system. IPCONFIG is not a valid Windows 2000/XP command. which of the following is used to go to the Registry Editor? A. C. 64 MB. Control Panel > System > Advanced Tab > Performance Settings B. B. Answer: C Explanation/Reference: QUESTION 489 The recommended memory requirement when installing Windows XP is: A. B. D. which of the following will change time to display the list of operating systems in the boot. C. System Properties MMC REGISTRY EDITOR REGEDIT. IPCONFIG has successfully executed and terminated. C. D.ini? A.describes this situation? A. 256 MB. IPCONFIG can only be run in Safe Mode. 32 MB. B. Answer: C Explanation/Reference: QUESTION 490 Which of the following steps can be taken to restore a system to a previous state? A. Start > Control Panel > System Restore > Restore Start > Programs > Accessories > System Tools > System Restore Start > Programs > Accessories > System Restore > Backup Start > Programs > Accessories > System Tools > Backup Answer: B Explanation/Reference: QUESTION 491 When using Windows XP. D. Control Panel > System > Advanced Tab > Startup and Recovery Settings . D.

D.C. Control Panel > System > Hardware > Startup and Recovery Settings D. Manufacturer's CD-Rom. Auto Detect Wizard. C. B. DEFRAG FORMAT NTBACK CHKDSK Answer: A Explanation/Reference: QUESTION 494 Which of the following is the maximum NTFS volume size? A. C. WINNT /COPYSOURCE WINNT32 /DUPREPARE WINNT32 /CMDCONS WINNT /U Answer: C Explanation/Reference: QUESTION 496 Which of the following would be the BEST way to install a device driver? A. B. 64 Terabytes 128 Terabytes 160 Terabytes 256 Terabytes Answer: D Explanation/Reference: QUESTION 495 Which of the following command line options is used to install the Recovery Console in Windows XP? A. D. Which of the following should the technician use? A. C. B. Control Panel > System > Hardware Tab > Performance Settings Answer: B Explanation/Reference: QUESTION 493 A technician needs to optimize the time it takes to read / write files to hard disk by minimizing the head travel time. Add New Hardware Wizard. Add or Remove Programs. C. B. Answer: D . D. D.

F. Control Panel > Time/Date Device Manager > select the device > Properties > Driver tab Control Panel > Add Hardware > Finish System Properties > Hardware Tab > Hardware Profiles Answer: B Explanation/Reference: . C. B. which of the following must be done before the workstation can connect to the Internet? A. C.Explanation/Reference: QUESTION 497 When configuring a network card on a network with no DHCP server. Configure the lmhost file. E. B. B. Configure a dynamic IP address. Configure a static IP address. A. FDISK SCANDISK FIXMBR DISKPART FIXBOOT UNFORMAT Answer: CDE Explanation/Reference: QUESTION 499 Which of the following would be BEST to use to troubleshoot a software problem with Windows XP? A. D. D. B. Answer: B Explanation/Reference: QUESTION 498 Which of the following tools are available for use from the Recovery Console in Windows XP? (Select THREE). C. D. Configure the host file. D. C. Safe Mode Enable VGA Mode Debugging Mode Safe Mode with Command Prompt Answer: A Explanation/Reference: QUESTION 500 Which of the following can be used to verify the version date of a hardware driver that is currently installed? A.

The scanner driver is not installed. Connect the printer and the printer will automatically upload its drivers to the computer. Boot using the Recovery Console. Recovery Console Last Known Good Configuration System Restore Automated System Recovery Answer: D Explanation/Reference: QUESTION 502 A Windows system displays a black screen right after the initial BIOS splash screen and will not boot. Select System in the Control Panel to access the Printer Folder and select the correct driver for the printer. Answer: BC . C. Which of the following would be the BEST method to repair the problem? A. Connect the printer and Windows Plug and Play software will automatically install a generic driver. Bi-directional support is not enabled. C. B. D. B. Use the Windows Printer Installation Wizard to install the printer. Boot using the Last Known Good Configuration. The print spooler is not enabled. C. Which of the following is MOST likely the cause? A. Boot into Safe Mode. The device is connected to the wrong COM port. B. which of the following disaster recovery methods requires a prior system backup using the Windows XP Backup Utility? A. Answer: D Explanation/Reference: QUESTION 503 A user recently purchased a new scanner/printer but is not able to use any of the scanner functions. Perform a system restore. Answer: D Explanation/Reference: QUESTION 504 A technician is installing a local parallel printer on a computer running Windows which supports this printer mode. Run a driver installation procedure supplied by the printer manufacturer. D.QUESTION 501 To function correctly. The message 'NTLDR is missing' is displayed. D. E. C. A. D. Which of the following steps should be taken FIRST to start the software installation? (Select TWO). B.

D. Answer: B Explanation/Reference: . parallel IEEE 1394/Firewire serial USB VGA Answer: AD Explanation/Reference: QUESTION 507 The corona wire. and toner cartridge are associated with which of the following types of printers? A. fuser. C. B. D. D. B. A. drum. E. C.Explanation/Reference: QUESTION 505 Which of the following printers requires the use of specially coated paper? A. B. laser ink jet impact thermal Answer: A Explanation/Reference: QUESTION 508 A user reports that the quality of documents printed from an inkjet printer is getting progressively worse. Which of the following should the technician do FIRST? A. C. Replace the printer. B. D. impact laser ink jet thermal Answer: D Explanation/Reference: QUESTION 506 Which of the following ports on a desktop computer is typically used by a printer? (Select TWO). Check whether the printer's roller assembly is functioning correctly. Check the printer's ink levels. Check the printer for paper jams. C.

D. B. text files. Kerberos CHAP 3 3DEF WPA Answer: D Explanation/Reference: QUESTION 512 A computer begins to redirect web pages and change computer settings. D. Verify file permissions on the hard drive. D. image files. Format and completely reload the computer. which of the following information is needed? A. malware. Delete and re-create the user. A technician should check for: A. Answer: C Explanation/Reference: QUESTION 513 On a wireless router. which of the following will prevent an unauthorized user from picking up the SSID . C. C. C. D. Which of the following actions should be taken to resolve this problem? A. C. B. hostname and path name HTTP server address on Address Bar SMTP server address DHCP server information Answer: A Explanation/Reference: QUESTION 510 A user can no longer access some files on the hard drive. B. Reboot the computer and log back on. B.QUESTION 509 When a user would like to access a file server with Universal Name Convention (UNC). linked libraries. Answer: D Explanation/Reference: QUESTION 511 Which of the following is an example of a wireless encryption method commonly used? A.

data encryption. B. Mozilla Firefox. D. D. Answer: D Explanation/Reference: QUESTION 516 A thumbprint scanner is an example of: A. WEP security. C. Answer: B Explanation/Reference: QUESTION 517 When securing a wireless access point. Windows 2000. Adware. the SSID . which of the following should be disabled? A. DNS C.when scanning from another computer? A. C. Turn on encryption. D. MAC filtering B. B. Change the default router name. Answer: D Explanation/Reference: QUESTION 514 Which of the following would be the BEST choice for data backup storage? A. a smart card. B. biometric security. C. Disable SSID broadcast. C. D. a Zone Alarm. Enable WPA. B. locked closet with limited access portable locking container secure offsite facility locked filing cabinet in the server room Answer: C Explanation/Reference: QUESTION 515 A mechanism used to deliver advertisements beyond a normal Web page is: A.

B. . C. D. A secured location away from the office. C. Answer: C Explanation/Reference: QUESTION 519 When doing a backup. differential daily full incremental Answer: C Explanation/Reference: QUESTION 520 Which of the following is the BEST method for storing data? A. Adjusting the display brightness. Configuring power management features. Minimizing keyboard usage. A secured vault in a location under company jurisdiction. E. D. The hard drive needs a firmware update to operate with the system.D. When the hard drive is installed. The BIOS is not seeing the hard drive correctly. A private LAN that users do not have access to. B. A. the system will not see the total capacity of the hard drive. Answer: D Explanation/Reference: QUESTION 521 When trying to maximize battery runtime on a laptop. which of the following is the MOST time consuming? A. Storing the laptop in a cool environment. C. A secured server room. C. the GUI Answer: C Explanation/Reference: QUESTION 518 A user has purchased a new hard drive for a one year old computer. Connecting more external devices. The hard drive is not compatible with the motherboard on the computer. D. which of the following would be MOST beneficial? (Select TWO). B. Which of the following is MOST likely the cause? A. D. B. The hard drive needs a driver installed on the operating system.

D. C.9 meters) 4 feet (1. C. C. Device Manager. D. C. and shuts a computer down completely? A.Answer: AC Explanation/Reference: QUESTION 522 Which of the following stores information on a hard drive.5 meters) 6 feet (1. D. which of the following is the primary input tool? A. B. B. Computer Management Console. Windows F8 boot options.2 meters) 5 feet (1. a technician needs to configure the boot device order in the: A. Standby mode Advanced Configuration and Power Interface Advanced Power Management Hibernate mode Answer: D Explanation/Reference: QUESTION 523 In order to ensure that a laptop will boot off of a DVD/CD-ROM before a floppy disk drive or a hard drive. does not close applications. BIOS. B. B. D. 3 feet (0. voice navigation stylus scroll wheel keyboard Answer: B Explanation/Reference: QUESTION 525 Which of the following is the maximum distance that IrDA can successfully transmit to another IrDA device? A. Answer: D Explanation/Reference: QUESTION 524 In a typical PDA.8 meters) Answer: A Explanation/Reference: .

C. C. Turn on the cable modem. B. Screen Savers > Monitor Power > Power > Hibernate. and then the computer. D. it is MOST important to regularly check for dust building up in: A. Answer: A Explanation/Reference: QUESTION 529 To ensure that a hard disk is optimized for performance. between the keys on the internal keyboard. Windows Update job. Disk Cleanup job. the cooling passages and fans. then the computer. Turn on the computer. then the router. Desktop > Monitor Power > Power > Power Schemes. the external USB and docking connectors. B. D. D. B. Turn on the cable modem. Right Click on the Desktop > Properties then: A. Settings > Monitor Power > Power > Hibernate. Turn on the router. the Scheduled Task Wizard should be configured to regularly schedule a: A. and then the cable modem. Desktop > Monitor Power > Power > Hibernate. then the computer. C. and then the router. then the cable modem. D. Backup job. C. Disk Defragmenter job. Answer: B Explanation/Reference: QUESTION 528 After installing a new cable modem and new router.QUESTION 526 To enable Hibernation on a laptop running Windows XP. Answer: B Explanation/Reference: . Answer: D Explanation/Reference: QUESTION 527 If a laptop is used primarily in a dusty environment. and then the router. which of the following should be the order used to start up the devices? A. B. the drive media bays.

Replace the PCI card. SCSI AGP RIMM SATA Answer: B Explanation/Reference: QUESTION 531 A technician updates a malfunctioning PCI card with a driver from the manufacturers web site. static electricity. D. C. B. C. D.QUESTION 530 Which of the following is an example of bus slot architecture? A. Install an AGP card. and the PCI card still does not work. D. B. C.11g is: A. 54Mbps 32Mbps 14. B.4Mbps 11Mbps Answer: A Explanation/Reference: QUESTION 533 If a fan in a computer or power supply stops running. the MOST likely cause would be: A. Which of the following would be the BEST step for the technician to take next? A. thermal heat. Find another driver from a different manufacturers site. dust. Change the latency settings in BIOS. . Answer: C Explanation/Reference: QUESTION 532 The maximum theoretical speed of IEEE 802. track. B. D. C. Answer: D Explanation/Reference: QUESTION 534 The concentric area on a disc that completes one circumference of the disk is known as a: A. an oil leak.

D. C. D. D. Delete a users profile from Documents and Settings. Answer: A Explanation/Reference: QUESTION 537 Which of the following will be functional if it is plugged into a computer while the computer is running? A. B. C. D. cluster. B. sector. B. C. cylinder. B.B. Perform a System Restore. Answer: A Explanation/Reference: QUESTION 535 When adding memory to a computer. which of the following should be considered? A. Ask questions to understand what was happening when a problem occurred. D. C. C. DMA CPU speed IRQ RAM Speed Answer: D Explanation/Reference: QUESTION 536 Which of the following troubleshooting techniques should be implemented FIRST? A. AGP video card IDE hard drive USB mouse PS/2 keyboard Answer: C Explanation/Reference: QUESTION 538 Which of the following types of memory must be installed in pairs? A. Reload the operating system. RIMM SDRAM DDR FPM Answer: A .

C. RIMM SIMM DIMM SoDIMM Answer: C Explanation/Reference: QUESTION 540 Which of the following connections are found on video cards? (Select TWO). on the cable. Pin one is on the colored side of the ribbon cable. patch management. C. B. password management. E. D. D. Pin one is on the non-colored side of the ribbon cable. Answer: A Explanation/Reference: QUESTION 542 The preventative maintenance procedure for ensuring that an operating system is secure and up-to-date is called: A. Pin one is on the corner that is angled on the connector. D. D. Pin one is labeled with the number 1. Answer: B Explanation/Reference: . C.Explanation/Reference: QUESTION 539 Pentium 4 based processors require which of the following types of memory module? A. C. A. B. file encryption. B. B. RS-232 DB-25 15-pin D-shell RJ-45 DVI Answer: CE Explanation/Reference: QUESTION 541 Which of the following is the way to determine pin one on a ribbon cable? A. OS security protocol.

D. Answer: A Explanation/Reference: QUESTION 545 To view the display drivers in Windows XP. C. allows Windows XP to use all available security features. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver. C. Start > Settings > Control Panel > Device Properties > Hardware > Drivers. D. B. Restore the system from a known working restore point. Boot in safe mode and re-install the system from NTBACKUP. ensures full compatibility with new software. D. B. Boot from the Last Known Good configuration. smart media card floppy disk DVD RAM PCMCIA hard drive Answer: A Explanation/Reference: QUESTION 547 . ensured that all users networked to a computer can read files.QUESTION 543 NTFS should be used for Windows XP rather than FAT32 because NTFS: (Select TWO). Which of the following will allow the system to return to the original state? A. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers. B. which of the following should a technician do? A. E. A. B. C. C. Answer: CD Explanation/Reference: QUESTION 544 After running a system update. gives a user more useable hard drive space. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver. allows for faster hard drive access. the system becomes unstable. Determine recent changes as recorded in the System Information application. Answer: A Explanation/Reference: QUESTION 546 Which of the following is based on flash memory technology? A. D.

B. C. B. A. D. C. E.11a 10BaseT RJ-45 Answer: A Explanation/Reference: QUESTION 551 An inexpensive alternative to plain old telephone service (POTS) would be: . Which of the following is MOST likely the cause of the problem? A.11g network? A. D. C. biometric scanner WEP firewall WPA Answer: D Explanation/Reference: QUESTION 550 Which of the following is compatible with an 802. D.Two new network switches are connected but connections between them are not working. Incompatible network protocols. On the cable connecting the switches there are no lights on one side of the connection. Answer: C Explanation/Reference: QUESTION 548 Which of the following is an example of a connector used in fiber optic cables? (Select TWO).11b 802. C. D. 802. RJ-45 RJ-11 BNC SC ST Answer: DE Explanation/Reference: QUESTION 549 Which of the following are used for authenticating users on a wireless network? A. The connection cable is faulty. One of the switches is defective. One switch is too busy to connect to the other. B. B.

B. Asynchronous transfer mode (ATM). on the Status tab of the Network Connection page. frame relay bilinear amplifier access point Bluetooth relay Answer: C Explanation/Reference: QUESTION 554 Which of the following are required to configure a Windows PC to connect to the Internet? (Select TWO). E. Client for Microsoft network NetBIOS File and printer sharing TCP/IP Protocol Appletalk Protocol Answer: AD Explanation/Reference: QUESTION 555 Which of the following is a wireless security protocol? (Select TWO). Answer: C Explanation/Reference: QUESTION 552 For a wired network connection using Windows XP. D. C. VoIP. which of the following should be used to refresh or obtain an IP address? A. X. B. B. D. D. A. B. D. WiFi Protected Access B. C. A. C.25. C. Public Switched Telephone Network (PSTN). Connect Repair Refresh Renew Answer: B Explanation/Reference: QUESTION 553 The limited range of an IEEE 802. LAN .11g network could be extended by adding which of the following devices to the network? A.A.

Answer: A Explanation/Reference: QUESTION 559 A technician observes that a user is storing passwords in a text file on the desktop. Start > Run > Command line > type WINIPCFG Right click My Network Places > Properties > Right Click your connection > Properties Start > Run > Command line > type WINIPCFG Answer: C Explanation/Reference: QUESTION 558 Which of the following is important to do while on the telephone with a customer? A. WAN E. . default gateway address SSID WEP or WPA encryption key IP address Answer: B Explanation/Reference: QUESTION 557 Which of the following paths would be used to determine whether a computer has a static or dynamic IP address? A. C. Ask the customer personal questions to become more familiar with the customer. Email a copy of the file to the technician's supervisor. WLAN D. Which of the following should the technician do? A. Stay on the phone with the customer until the problem is resolved. Ignore the file and not worry about what the user does with the information. B. B. Which of the following information needs to be configured on the user's computer to access the network? A. B. C.C. Print out a copy of the file and show the file to the user's supervisor. Maintain a professional demeanor. C. B. D. WEP Answer: AE Explanation/Reference: QUESTION 556 A user has a wireless access point that also acts as a router and DHCP server. D. D. Engage the customer in pleasant conversation. Right click My Network Places > Properties > Advanced > Network Identification. C.

Assure the customer that the technician will resolve the problem in a shorter time period than the competitor. The user becomes angry and states that the user could have performed that action alone. C. Insert the Windows XP media CD. C. then click on Check for Compatibility and Install Windows XP. Which of the following actions should the technician take? A. Assure the customer that the technician will attempt to resolve the problem satisfactorily as is done with all customers. D. then click on Check My System Automatically. then click on Check My PC for Updates. click on Verify System for Compatibility from the menu. Answer: D Explanation/Reference: QUESTION 560 A technician is assisting a user on the telephone and directs the user to a troubleshooting website. Answer: B Explanation/Reference: QUESTION 562 Which of the following actions should be taken to keep compatibility issues to a minimum prior to a Windows XP upgrade? A. B. D. a technician is informed that if the problem is not resolved. Insert the Windows XP media CD. Inform the customer that the technician has no doubts about the ability to resolve the problem but that the customer should contact the competitor if the customer has doubts. click on Verify System Integrity from the menu. Which of the following actions should the technician take? A. click on Check System for Unsigned Drivers from the menu. C. click on Check System Compatibility from the menu.D. Ask the user about the specific difficulties. D. Answer: C Explanation/Reference: . Insert the Windows XP media CD. Inform the customer that the technician is not intimidated and that the customer should attempt to resolve the problem alone. B. Answer: B Explanation/Reference: QUESTION 561 Upon arriving at a customer's location. Ask whether the user would like to call back when the user is calm. the technician's company's contract will not be renewed and that a competitor will get the contract. Inform the user that this is a violation of the company's security policy. listen and attempt to help the user. then click on Check Drivers Automatically. Tell the user that the technician will transfer the user to another technician. Insert the Windows XP media CD. Tell the user that the technician cannot help if the user is not willing to participate. B.

B. C. Turn off all services in MSCONFIG Turn on automatic updates Install antivirus software Run disk defragmenter weekly Start the computer in safe mode Answer: BC Explanation/Reference: QUESTION 564 Which of the following items are used for backing up the entire operating system. C. Recovery Console System Restore Automated System Restore Full System Backup Answer: C Explanation/Reference: QUESTION 565 Which of the following recovery console commands should a technician use to repair system file corruption? A. D. Use canned compressed air. Lick fingers and rub the connectors. E. D. including the system state data? A. A. C.QUESTION 563 A customer purchased a new Windows computer. C. CHKDSK FIXBOOT FIXMBR SCANDISK Answer: A Explanation/Reference: QUESTION 566 Which of the following is the BEST way to clean card edge connectors? A. B. They want to ensure that the computer is always protected from security threats. Use rubbing alcohol with an antistatic towel. D. B. Scrape the connectors with a fingernail. Answer: D Explanation/Reference: . Which of the following are the BEST solutions for the customer to maintain security on the operating system? (Select TWO). D. B.

B. system. Upon examination. Inform the customer that the room has to be kept cleaner than it is now for the computer to work. manual. automatic. ATA1. D.QUESTION 567 All of the following are startup modes for services EXCEPT: A. Backup the My Documents folder Create a system restore point Defragment the hard drive Run CHKDSK Answer: B Explanation/Reference: QUESTION 569 The technology used to monitor hard drives for potential failure is called: A. Answer: D Explanation/Reference: QUESTION 570 A technician is working on a customer computer that has been overheating. Collect the dust off of the computer and place it on the desk for the customer to see. B. C. Which of the following is the BEST way for the technician to handle this issue? A. C. PIO. the technician notices that the fan guards are covered in dust. Answer: C Explanation/Reference: QUESTION 571 Which of the following power modes for a laptop copies system data to the hard drive. D. Remove the dust and explain the need to keep the computer free of dust. C. D. UDMA. disabled. C. before completely . B. B. Replace the fans and guards. Answer: A Explanation/Reference: QUESTION 568 Before installing a new device on a Windows XP computer. SMART. which of the following choices is BEST practice? A. D. inform the customer that the problem has been fixed.

Hibernate Suspend Standby Log off Answer: A Explanation/Reference: QUESTION 572 When preparing to add RAM to a desktop PC which of the following is the FIRST thing to do? A. D. C. Change the computer name . C. B. B. Update operating system patches B. C. D. B. Limited to a geographic area or city Limited to a campus area Typically used in terminal communication Typically confined to a building Answer: D Explanation/Reference: QUESTION 575 A technician is asked to prepare a computer that is going to be deployed in an office. Remove existing RAM Modules Locate the system empty memory slots Disconnect the power cable Close Windows and power off the PC Answer: D Explanation/Reference: QUESTION 573 Which of the following measures would prevent computer slowdown when used periodically? A. Which of the following is the MOST important step the technician should take prior to installing the computer in the office? A. Disk Defragmentation Scandisk System Restore Disk Management Answer: A Explanation/Reference: QUESTION 574 Which of the following BEST describes a Local Area Network (LAN)? A. D.turning off? A. B. D. C.

D. Remove the internet history and cookies Answer: A Explanation/Reference: QUESTION 576 A user is complaining that their computer is slow. C. Flash the BIOS D. 90 Meters (295 Feet) 100 Meters (328 Feet) 150 Meters (492 Feet) 185 Meters (606 Feet) . the processor fan seems to be running on high continuously. System Properties Task Manager Device Manager Windows Explorer Answer: B Explanation/Reference: QUESTION 577 How many pins does a Floppy Drive Connector contain? A. B. Which of the following utilities could the technician run? A. D. A technician wishes to run a utility to see if a single program is using up most of the CPU time. B. 24 pins 34 pins 40 pins 50 pins Answer: B Explanation/Reference: QUESTION 578 When configuring a new laptop that is running Windows XP operating system. C.C. D. Which of the following can be checked to ensure that the laptop is running at optimal level? A. Network Settings Device manager Automatic Updates Power Options Answer: D Explanation/Reference: QUESTION 579 Which of the following is the maximum length of the UTP CAT5 network cable? A. B. B. C. C. D.

C. First hard drive Master First hard drive Master. B. E. C. Turn off computer and then turn off monitor. . D. A. VGU VGA VDU GUI TFT Answer: BC Explanation/Reference: QUESTION 581 When installing a second hard drive for storage on the same channel. First hard drive Slave First hard drive Slave. B. B. Replace the monitor with the computer power on. which of the following are the proper jumper settings? A. Update the operating system with the latest patch Flash the BIOS Remove the built-in network card Confirm availability of new network card drivers Answer: D Explanation/Reference: QUESTION 583 Which of the following is a BEST practice when replacing a computer monitor? A. Second hard drive Master. Replace the monitor and the video card. D. Which of the following should be the next step for the technician to take? A. Second hard drive Master Answer: B Explanation/Reference: QUESTION 582 A technician is asked to upgrade a computer with a faster network card. The existing network card is built in. The new network card is placed into the PCI slot. D. C. Uninstall video driver and then replace monitor. D. B.Answer: B Explanation/Reference: QUESTION 580 Which of the following are other terms for the computer monitor? (Select TWO). and a PCI slot is available for the replacement. C. Second hard drive Slave Second hard drive Slave.

A. D. C. Test the AC adapter Test the inverter Test the charging circuit Test the CMOS battery Answer: A Explanation/Reference: QUESTION 585 When answering a technical support call. which of the following should be removed to avoid damage during transit? (Select TWO).Answer: C Explanation/Reference: QUESTION 584 A customer brings in a laptop that will not boot. Which of the following procedures should the technician do FIRST? A. B. When it is plugged into the wall. C. D. E. B. no LEDs come on. C. which of the following would be the MOST appropriate action? A. C. B. PC Card adapters LCD DVD-ROM drive Backlight DVD Media Answer: AE Explanation/Reference: QUESTION 587 Which of the following are the BEST materials to use when cleaning a CRT? A. D. A commercial glass cleaner that is alcohol based and a soft cloth A commercial glass cleaner that is ammonia based and paper towels A high quality paper towel dipped in distilled water Any kind of cleaning solution for the home use Answer: A . B. there is no activity. D. Ask what the problem is Identify yourself and department Identify the customer location Ask the customers name Answer: B Explanation/Reference: QUESTION 586 Before shipping a laptop. When the power button is pressed.

C. BOOT. the device fails to work. Which of the following explains the problem? A. size. Micro ATX AT Mini ATX ATX Answer: B Explanation/Reference: . D. D. After a reboot of the system. There is a resource conflict The sound card volume is set to mute There is another sound card already installed The sound card is a legacy device Answer: A Explanation/Reference: QUESTION 591 Which of the following types of power supply typically comes with a pass-through power connector intended to power a monitor? A.Explanation/Reference: QUESTION 588 In Windows default settings. D. C.SYS NTLDR Answer: B Explanation/Reference: QUESTION 590 A technician installed a new sound card in a Windows computer. D. B. and the number. C. and type of disk drives? A. B. B. A yellow exclamation point is found next to the device in the device manager. Computer-to-computer (ad hoc) networks only Unsecured networks only Any available network (access point preferred) Access point (infrastructure) networks only Answer: C Explanation/Reference: QUESTION 589 Which of the following files queries the computer for information such as date and time. which of the following types of wireless networks will a wireless NIC attempt to connect? A. B.INI NTDETECT. C. bus types.COM PAGEFILE.

D. the orientation can not be changed. Check the printer preferences for the paper orientation. which of the following is the BEST practice for lifting the unit? A. Before lifting. B. keeping the unit close to the technician center of gravity. Explain the display is WYSIWYG. Install the correct paper tray. 120mm fan Water cooling Heatsink cooling 80mm fan Answer: B Explanation/Reference: . D. Answer: B Explanation/Reference: QUESTION 595 Which of the following methods used to cool a CPU provides the greatest temperature drop. Insure a good grip and lift using back and arms. Windows Software Update Services Windows Update website Windows Baseline Security Analyzer Windows XP Readiness Analyzer Answer: D Explanation/Reference: QUESTION 593 A new computer user has a personal inkjet printer on their desk and wants to be able to print some web pages in landscape mode. while emitting the LEAST amount of sound? A. so they have called a technician. Confirm the printer can print landscape by printing a test page. Use non-slip gloves to insure a proper grip. keeping the unit close to the technician center of gravity. tip the unit on its side with the heaviest side facing down. C. B. bulky piece of equipment. C. Insure a good grip and lift using your legs. B. C. D. Which of the following should the technician do? A.QUESTION 592 Which of the following tools will assist in determining whether a computer can be upgraded to Windows XP? A. Answer: B Explanation/Reference: QUESTION 594 When required to move a large. B. C. D. They are trying to insert the paper sideways and can not get it to fit.

Which of the following is the MOST likely cause? A. The folder is compressed. The file system is FAT32. Fiber Optic Coaxial Cable Shielded Twisted Pair (STP) Unshielded Twisted Pair (UTP) Answer: A Explanation/Reference: . ISDN Satellite Wireless Cellular Answer: B Explanation/Reference: QUESTION 599 Which of the following is the BEST suitable option when high speed. Quick setup guide Maintenance manual Warranty documentation Parts manual Answer: B Explanation/Reference: QUESTION 597 A technician is attempting to set security permissions on a standalone Windows machine so that different users have different levels of access to specific files and folders. D. The technician right-clicks on a folder and selects properties to set the permissions. The files within the folder are encrypted. but there is no security tab. D. C. B. D. D. B. C. B. high security media is needed to move data over the network? A. B. C. Answer: D Explanation/Reference: QUESTION 598 Which of the following types of Internet connections has a line-of-sight requirement? A.QUESTION 596 Where would a technician find a hazard list for servicing a CRT? A. C. The drive is not mounted.

QUESTION 600 Without changing the wireless password. which of the following is the MOST logical solution to limit the wireless access to unauthorized users? A. D. B. Turn off DHCP MAC Filtering Change the SSID Update the router firmware Answer: B Explanation/Reference: . C.