ISEB ACCREDITED COURSE

Change, Configuration and Release Management Essentials
www.unicom.co.uk/itsm

Course Description
The effective application of Change, Configuration and Release Management enables organisations to achieve targets and budgets whilst controlling their systems and services. You will learn about how good processes will enable you to manage multiple changes across the systems development lifecycle and release controlled systems into the live environment. This Course provides a credit towards the ISEB Business Systems Development Diploma. It includes a one-hour examination.

DATES: ■ 15-17 May 2007
17-19 July 2007

■ 23-25 October 2007
VENUE: London

Topics covered:

Objectives of the course
This course provides practical guidance on the essential of the ITIL service change, configuration and release Management as well as product change, configuration and release Management.

This coures covers the syllabus
of the ISEB BSD Certificate in Configuration , Change and Release Management Essentials and comprises

Benefits of Attending
♦ Learn how to apply best practices to ensure that all aspects are considered together for a successful change to the IS and IT environments for all users, customers and locations. Find out about planning and implementing the processes in practice using practical exercises, case studies and examples to help you relate the processes to your organisation.

• Introduction • Change and Configuration Management Planning • Change Management/ Configuration Change Management • Configuration Management • Storage and retrieval of configuration information, secure items and master copies • Release Management • Implementation and
Continuous Improvement

What you will gain from this course
The course prepares participants to:• Act as a member of a change, configuration and/or release management team within an organisation • Implement an industry standard "best practice" approach to their change, configuration and release management work • Understand the roles and skills required document, configuration, change and release management • Aid in the construction of change, configuration and release management plans, processes and procedures • Demonstrate the ability to apply appropriate processes and techniques, under supervision, for document management and change management e.g. maintain a document library • Take the one-hour examination leading to the ISEB (BSD) Certificate in Configuration, Change and Release Management Essentials

• Exercises/Case Studies

COURSE FEE:
£995 + £100
EXAM FEE + VAT

Who should attend:
All those needing to understand the essentials of applying Change, Configuration and Release Management processes, such as • • • Staff who are responsible for implementing and managing Configuration, Change and Release Management at any point in the lifecycle of both the ITIL service and product Change, configuration and release management. Staff who act as a member of a Configuration, Change and Release Management team. Staff whose organisation is affected by either ISO9000/BS5750, BS7799, BSI DISC PD0005, BSI 15000:2000, ISO 10007.

Change, Configuration and Release Management Essentials
15-17 May, 17-19 July, 23-25 October 2007
All courses take place in the London area unless otherwise stated You can use this form to book any of the events listed – please tick the appropriate box (opposite)

EVENTS Please tick as appropriate

Change, Configuration and Release Management Essentials
15-17 May 2007 17-19 July 2007
23-25 October 2007

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MAILING CODE: PDF

Registration Fee
Change, Configuration and Release Management Essentials PRICE: £995 + VAT + EXAM FEE
Documentation prices: £195 for two day events, £125 for one day events plus £3.00 for one volume, £6.00 for two or more

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PLEASE NOTE THAT PAYMENT MUST BE RECEIVED BEFORE THE EVENT TO GUARANTEE YOUR PLACE
GROUP DISCOUNT AVAILABLE—PLEASE CALL FOR FURTHER INFORMATION VAT is charged at 17.5% A limited number of bursaries are available to academics and research students. Please contact UNICOM for details

Five Easy Ways to Book
1. Fax this page +44 (0) 1895 813 095 to book your place 2. Post to: UNICOM Seminars Ltd, UNICOM R&D House, One Oxford Road, Uxbridge, Middlesex UB9 4DA, UK 3. Email: info@unicom.co.uk 4. Register via our web site www.unicom.co.uk 5. Alternatively, telephone UNICOM on +44(0) 1895 256 484 to provisionally reserve your place

Registration Details
The registration fee for the event covers the following: Attendance, copy of the documentation, lunches and light refreshments. Accommodation is not included, but reduced rates have been negotiated. Please contact UNICOM Seminars for details. Detailed delegate information will be sent to you approximately two weeks before the event. Please note that payment is required in advance of the event It is a condition of booking that all fees are paid before the date of the event. All invoices carry surcharges which are payable if the fee remains unpaid on the day of the event. What happens if I have to cancel? Confirm your CANCELLATION in writing up to 15 working days before the event and receive a refund less a 10% + VAT service charge. Regrettably, no refunds can be made for cancellations received less than 15 working days prior to the event and the invoice will remain due. SUBSTITUTIONS are welcome at any time. You may also TRANSFER your booking to a future event for a small additional change of £125/ person/day, payable within one week of invoice. As we cannot guarantee that exactly the same course will be available, the transfer will be open to any other event taking place within six months from the date of the original event. TRANSFERS are not accepted less than 5 working days before the event and the entire invoice will be due. The organisers reserve the right to amend the programme and change the venue if necessary. INDEMNITY: Should for any reason outside the control of UNICOM Seminars Ltd, the venue or the speakers change, or the event be cancelled due to industrial action, adverse weather conditions, or an act of terrorism, UNICOM Seminars Ltd will endeavour to reschedule, but the client hereby indemnifies and holds UNICOM Seminars Ltd harmless from and against any and all costs, damages and expenses, including attorneys fees, which are incurred by the client. The construction validity and performance of this Agreement shall be governed by all aspects by the laws of England to the exclusive jurisdiction of whose court the Parties hereby agree to submit.

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