This action might not be possible to undo. Are you sure you want to continue?
Educause Learning Initiative Annual Meeting January 30-31, 2006 San Diego, California Kari Branjord, University of Minnesota Toru Iiyoshi, Carnegie Foundation for the Advancement of Teaching Paul Treuer, University of Minnesota Duluth Abstract: This session will explore a coherent and well-defined framework for understanding knowledge management tools in education from national, cross-institutional, institutional, and technological perspectives. Building on the framework, we will offer practical solutions for putting knowledge management tools into practice to support students, faculty, institutions, and initiatives. Definitions of knowledge, e-knowledge, and knowledge management: 1. …business process for managing intellectual assets. It is a discipline that promotes an integrated approach to the creating, capture, organization, access, and use of a company's knowledge and information assets. Examples are structure databases, textual data, and the tacit knowledge and expertise of individual employees. (Gartner as quoted by Educause) 2. … the systematic process of finding, selecting, organizing, distilling and presenting information in a way that improves an employee's comprehension in a specific area of interest. (Educause) 3. …the set of organizational processes that create and transfer knowledge supporting the attainment of academic and organizational goals. (Townley, 2003) 4. …relates knowledge to institutional missions and to individual goals of scholars in ways that lead to increased organizational accountability and effectiveness. (Townley, 2003) 5. …[the ability to] capture the knowledge embedded in their organizations…(Brown & Duguid, 2000) 6. Only when information is combined with experience and judgement does it become knowledge. (Kidwell, et al, 2000) 7. E-knowledge consists of knowledge objects and knowledge flows that combine content, context, and insights on application…E-knowing is the act of achieving understanding by interacting with individuals, communities of practice, and knowledge in a networked world. (Norris, et al, 2003) 8. Knowledge can be modeled as a “thing” and a “flow” at the same time. (Norris, et al, 2003) 9. Knowledge management is a broad term that frames a firm’s desire to do a better job in the creation, transfer, and codification of what employees, partners, and customers know. (Orlov, 2006) 10. A KM approach is the conscious integration of the people, processes, and technology involved in designing, capturing, and implementing the intellectual infrastructure of an organization…It is what enables people within an organization to develop the ability to collect information and share what they know, leading to action that improves services and outcomes. (Petrides, 2004)
The knowledge that a person possesses or created is her own. and return the ideas and knowledge to the originator in enriched forms. It is not enough to be able to reuse collections of knowledge within a system. Theory: knowledge is created in an information-rich world through processes: examining. Without forethought. by definition. information/data-visualization tools. individuals must be able to reuse the knowledge they have already documented. systems must be aware of the knowledge that other systems house and must be able to access it. 1998). . 2. This is not to say that it should be diluted. that the focus and highest level of consideration be given to the individuals rights to control and responsibilities to share. Trusted sourcing and cross-system authentication is vital. etc. This is to suggest that only when knowledge is shared and made explicit to all is it truly valuable. 4. make connections in new ways.Assumptions: 1. 3. 4. Repurposability: There are several concepts included in this term. Terms such as granularity. When it is exposed. facilitate this sharing of knowledge in social networking. re-usability. the connectedness the internet permits can enable all knowledge processes to behave this way. This requires standards and integration technologies. It becomes more valuable. Interoperability: Is a corollary to repurposability. This is not an advertisement for open source. Framework: 1. rather it should be distilled to its essence and presented in clear and obvious ways. and synthesizing information. Thus. If individuals have to constantly re-enter knowledge or information that is already known to another system. Teaching and Learning: Higher education IS an environment where various kinds of knowledge (learning. sharing will diminish. and research) is created and shared. This includes the idea of compressing complex knowledge into a simpler presentation. yet large enough to be meaningful. and the rate of acquisition accelerates when a person is participating in communities or groups. In order for knowledge to be useful. such as a class. on-line communication tools. databases. and enter-once-use-many fall under this heading. 3. KM technologies. It is imperative. others can comment and build upon it. it must be small enough to (re)combine with other pieces of knowledge. Openness: KM technologies and processes must escape proprietary boundaries. however. 5. Tools: technology such as multimedia. selecting. Brown talks about not crushing knowledge under its own weight. it must be permitted to “live” outside of a particular context. No one has time to rehash the same stuff. Only when this becomes explicit with supporting artifacts can it be shared. Knowledge does not exist in just one domain. organizing. facilitates knowledge creation and sharing. assimilating. administrative. teaching.. Determine that which is important prior to moving forward. 2. Communication: KM is about contextualizing information and knowledge through the use of rapidly evolving on-line/electronic communication tools. While open source software is an example of this in practice. Selectivity: Not all knowledge is created equal. search engines. the workgroup and/or institution will drown in information and knowledge and not be able to do anything about it. Individual control and ownership: Knowledge creation is an invisible activity that occurs in the human brain (Davenport.
Student Admin.us) On-line community workspace Experts databases Concept or Mind mapping Social networking ePortfolio Learning Object repository Instant messaging KEEP Toolkit Accreditation Management Chat Curriculum Management Advisement Email/listserves Graduation Planner Calendar Web conferencing tools Constituent databases Blogs On-line presentation tools Grassroots mobilization networks Podcasts Off-line presentation tools (e.g. del. HRMS.icio. RefWorks) Identity management Grants management Tagging enabled organization of on-line information (e. etc. Powerpoint) Management Information systems Wiki On-line and multimedia authoring tools IT Governance Threaded discussion board Reporting and dashboard tools Enterprise transactional systems (e.Systems and Tools that contribute to knowledge management Portal Bibliography tools (e.) Competency tracking Search engines Course Management Tags/Labels/Keywords— organizational tools Recommendation engines Content management Helpdesk-style knowledge engine Video analysis tools .g.g.g.
Mason. D. (2003). J.. Norris. Balancing act: How to capture knowledge without killing it. Norris. & Davenport. Lefrere. EDUCAUSE Review. Collier..' what do you mean? [Electronic version]. Number 2 Copyright Kari Branjord. Volume 2004. T. 12-13-17. C. Colorado: EDUCAUSE Center for Applied Research. 5). & Mason. July 9. & Lefrere. (2003). D. Norris. CAUSE/EFFECT. This work is the intellectual property of the authors. Robson. Building knowledge for teaching and learning: The promise of scholarship of teaching in a networked environment. educational purposes. 36(no. (2004).. Santosus. Change. Brown. & Mace. Will the academy learn to manage knowledge? EDUCAUSE Quarterly. Robson. Ann Arbor. (2004.. P. R. Managing knowledge: An interview with Thomas Davenport. M.References: Bernbom. T. 15-16-26. (2003). Boulder. T. (May-June) Educause. 2006 from https://www.. 2004). A revolution in knowledge sharing. Michigan: Society for College and University Planning. P. & Collier. M. and organizations (Research Bulletin No. .educause. Permission is granted for this material to be shared for non-commercial. Issue 20).. P. R. . (2000). (2003). Bass. M.. Paul Treuer. G. 2004).. Lefrere. 42-49. EDUCAUSE Review. Share and share alike: The Eknowledge transformation comes to campus. Harvard Business Review. September 21. P. L. CIO. P. 2006. L. Toru Iiyoshi.. Iiyoshi. (2004). Townley.edu/Browse/645?PARENT_ID=229 Hatch. Petrides. G. (2004. J. J. provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the authors. Transforming e-knowledge. Knowledge management topic definition. Retrieved January 20. D. CIO. Orlov.. information systems.... A. Mason. [Electronic version]. S.. Volume 21(Number 1).. (1998). T. R. G. D. In the know: The secret to KM success. J. Knowledge management. Analyst corner: When you say 'KM. To disseminate otherwise or to republish requires written permission from the authors. & Duguid. M.
This action might not be possible to undo. Are you sure you want to continue?
We've moved you to where you read on your other device.
Get the full title to continue listening from where you left off, or restart the preview.