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Topic What is RAPDRP ? RAPDRP Roles Modules of RAPDRP Key Field Activities Web Self Service Meter Data Acquisition System Energy Audit GIS New Connection Billing Collection Asset management Infrastructure Setup Slide No. 3 14 16 17 22 23 29 30 39 40 42 46 53

What is R-APDRP

Power sector reforms in India have been going on for more than a decade Initially the focus was more on bringing about structural changes like unbundling of SEBs and creation of independent generation, transmission and distribution companies Subsequently power generation received maximum focus In the recent past, it was felt that power distribution was the weakest link in the entire value chain and sector cannot achieve viability unless issues in the power distribution sector are resolved, aiming at a sustainable development of the sector With these objectives in mind, Government of Indias Ministry of Power launched R-APDRP scheme This is a unique initiative in the utility industry globally This covers total automation of core utility business processes of the targeted towns in an ESCOM covering millions of consumers using a common infrastructure

What is R-APDRP

R-APDRP is GoIs initiative with primarily objectives of Establishment of baseline data Fixation of accountability Reduction of AT&C losses Commercial viability Reduction of outages & interruptions Increase consumer satisfaction through strengthening & up-gradation of Sub-Transmission & Distribution network & adoption of Information

Technology during XI Plan

What is R-APDRP

To cover urban areas with population > 30,000 (10,000 in case of special category states) To demonstrate performance improvement for availing financial benefits Total programme size is over Rs 50,000 Cr GoI grant component for Part-A : Rs.10,000 Cr (Max) GoI grant component for Part-B : Rs.20,000 Cr (Max) PFC / REC Loan for Part-B : Rs.20,000 Cr (Min) Part C will cover the enabling components of this programme GoI will provide 100% Loan for part A of the schemes including IT applications GoI will provide 25% Loan for Part B of the schemes (90% for special category states), counter part funding by PFC / REC up to 75% Incentive scheme for utility staff (Up to 2% of part B grant amount)

What is R-APDRP

R-APDRP funding (In scope ) Cost of hiring IT Consultants Project management cost Ring fencing cost System metering cost Sub-division / other office cost DGPS survey cost Data centre cost Customer care centre cost

What is R-APDRP

Sequence Of Activities for Utility Appointment of IT Consultant (from empanelled consultants with PFC) Preparation of DPR for Part A Appointment of IT Implementation Agency (from empanelled agencies ) Implementation /Monitoring of project Part-A Completion of Part A & certification by TPIEA-IT Ring fencing of Project areas Establishing Base Line Data by Utility & verification by TPIEA-EA Preparation of DPR for Part B Appointment of Implementation Agency/ Monitoring of project for Part B

What is R-APDRP

Expectation from Utility Formation of a high level steering committee to monitor the implementation of IT project Formation of a dedicated core team taking nomination from each department who are involved in business process automation including IT department Proper planning and administrative restructuring for migration to new IT based business environment Study of business process and realigning the same to make it IT worthy with the help of ITC. Utility shall help ITC to customize G2 section as per the realigned business process of the utility Creation of Basic infrastructure for datacenter and customer care center viz. building, precision air conditioning, fire fighting system, access control system, main & standby power supply etc. Decision on whether to scrap or extent of use of its legacy system Ensuring DR Center is installed on a different seismic zone from DC If required utility can talk to utilities of other states for co hosting DR center which will reduce the infrastructure and running cost of both utilities

What is R-APDRP

Expectation from Utility Timely selection of consultants and Implementing Agencies and placement of awards Ring-fencing of the project Area (Town) through metering of all import/ export metering points and segregation of agriculture feeders Installation of new meters for Feeder, Distribution transformer (The new Indian standard based on IEC 62056 open protocol, is issued by BIS). The detail information on protocols and memory map etc. of existing AMR compatible system meters to be collected from respective meter suppliers. All meter manufacturers who are members of IEEMA have agreed to provide the same to utilities Availability of energy sales records and related data for verification of initial Baseline Data of project area by TPIEA Planning for Capacity building of existing employees for working in IT based environment Regularly enter & update data on APDRPs dedicated web site maintained by PFC Submission of Project area DPRs for implementation of APDRP Part-B 9

What is R-APDRP

Components of R-APDRP Projects under the R-APDRP program shall be taken up in Two Parts.

Part A
Consumer Indexing, Asset Mapping GIS Mapping of the entire distribution network Automatic Meter Reading (AMR) on DT & Feeders Automatic Data Logging for all Distribution Transformers and Feeders SCADA/DMS in big towns / cities (with population > 4 lakh & energy input > 350 MU) Feeder Segregation / Ring Fencing Establishment of IT enabled customer service centres


What is R-APDRP

Components of R-APDRP Projects under the R-APDRP program shall be taken up in Two Parts.

Part B
Renovation, modernization and strengthening of 11 kV substations, transformers and transformer centres Re-conductoring of lines at 11 kV level & below Replacement of electromagnetic meters with tamper proof electronic meters Load Bifurcation, Load Balancing HVDS (11kV) Installation of capacitor banks & mobile service centres etc. Aerial Bunched Conductors in populated areas Strengthening at 33kV or 66kV levels


What is R-APDRP

R-APDRP funding (Out of scope) Land, Building (Civil, architectural, electrical & miscellaneous work) for DC, DRC & CCC Air conditioning system Special electronic earthing for server system Fire fighting system Access control Main & standby power supply Close Circuit TV Contract for outsourcing of IT related activities being taken up (AMC etc.) Departmental overhead expenses Manpower cost for managing collection centres, DC & CCC FMS charges allowed only remaining duration of the scheme after successful completion of the project


What is R-APDRP

R-APDRP rollout structure

Source: Power Finance Corporation


R-APDRP roles
Roll of various agencies

DISCOMs to facilitate the entire transformation process

Source: Power Finance Corporation 14

RAPDRP In a nutshell

Current State


Future State

Business Challenges/Risks
AT&C losses Visibility into processes and systems Operational efficiency Aging work force and assets Delay in customer services Manual controls leading to errors & delays




IT system:
Minimal IT system

Establish baseline AT&C losses to identify and rectify problem areas Automated business processes Transparency and visibility within the organization Improved operational efficiency and customer satisfaction Centralized data repositories and processing centers Minimum human intervention leading to elimination of errors

MoP, PFC MPMKVVCL (Nodal Agency), MPPKVVCL, Indore & MPPKVVCL, Jabalpur ITC ITIA Phase I IT Consulting
As-is study Assistance in DPR and RFP preparation Appointment of ITIA and Programme management Benefits High level understanding of BESCOM needs Holistic approach towards the program

Phase II IT Implementation
End to end implementation Supply installation and commissioning Roll out

Phase III Facility Management

Manage entire IT system

Hand holding support in resolving technical issues Centralized user support Provide ESCOM time & platform to build capabilities

Automated and Standardized business processes. Establishment of baseline data


Modules of RAPDRP

Other Modules Disconnection/Dismantling Network Analysis MIS Identity & Access Management System Security Requirement Maintenance Management

Key Field Activities

Master Activity GIS Activities GIS Survey for Assets Consumer Indexing Modem Installation MDAS SIM Installation

Infrastructure Setup at Sub Infrastructure Division & Other offices

Application Modules
All the modules are from the Oracle Utilities Product Suite except :
MDAS - Movicon GIS - ESRI Network Analysis - Mipower (PRDC) System Security Requirement - HP

Application Modules
Sl. No 1 2 3 4 5 6 7 8 9 10 Function New Connection Disconnection & Dismantling Metering Billing Collection GIS - Customer Indexing and Asset Mapping + Field Survey GIS - Network Analysis and Management Meter Data Acquisition System AMR Infrastructure Meter Data Acquisition System Software Web Self Service TCS Solution stack Oracle Utilities CC&B Oracle Utilities CC&B Oracle Utilities CC&B Oracle Utilities CC&B Oracle Utilities CC&B ESRI Arc GIS ESRI Arc FM and MiPower Voila, Finland Movicon Oracle Utilities CC&B, WebLogic Portal

Application Modules
11 12 13 14 15 16 17 18 MIS Asset Management Maintenance Management Portal Solution Business Intelligence/Data Analytics IT Helpdesk Identity and Access Management Oracle Utilities Business Intelligence, Oracle Business Intelligence Publisher Oracle Database Oracle Utilities CC&B Oracle Utilities CC&B Oracle Web-logic Portal Oracle Utilities BI, Oracle BI Publisher, Oracle Data Integrator, Oracle Database HP Service Manager Oracle Access Manager, Oracle Directory Services, Oracle Identity Manager Oracle Universal Content Management (part of Oracle Fusion Middleware platform) Oracle SOA Suite Microsoft Exchange Solution

Document Management System 19 Workflow and BPM Tool 20 Mail / Messaging Software

Application Modules
21 22 23 24 25 Network Service Provider Hardware (servers and storage) Hardware (desktops) Network and communications hardware (routers, etc) Database Management System System Security Software TTSL/SWAN HP HP CISCO ORACLE HP Network Node Manager, HP Operations Manager Database SPI for HP Operations Manager HP OpenView Performance Insight CISCO UCCE, Oracle Utilities CC&B



Centralized Customer Care Services

Web Self Service

WSS will give relevant information on discoms policy, regulatory affairs, new schemes, bill views, bill payment, bill calculator etc.The goal is to provide a high quality experience for the customers and business associates that will provide them a user friendly portal that will make it easy for them to communicate with the utility though the web instead of direct phone calls or visits. This portal will also act as a source of information for the customers regarding policies and procedures. This in turn will improve customer satisfaction and reduce work load on the employees.

Meter Data Acquisition System

The main objective is to acquire meter data from System and Selected consumer meters automatically from remote avoiding any human intervention, Monitor important distribution parameters, use meter data for accurate billing purposes and generate exceptions and MIS reports for proper planning, monitoring, decision support and taking corrective actions on the business activities by the management.

Expected benefits
The system is expected to provide continuous on line monitoring and logging of essentially, though not limited to, the following parameters in respect of all incoming and outgoing feeders, Distribution Transformers and consumers on real time basis Voltage, Phase to Phase and Phase to Neutral Current on each phase Power factor Frequency Power - Active / reactive / Apparent Energy Active, Reactive and Apparent The system will provide continuous on line monitoring and logging of above mentioned parameters & MIS report for System outage / downtime feeder wise Energy balancing at sub stations Daily peak loads feeder / transformer wise Peak Load of the Station 23 Bus bar profile Daily Log sheets & required reports

Meter Data Acquisition System

Service provider Network Data Center DTs Modems

HT Consumers


LT Consumers

Modems MPLS VPN cloud

Data Acquisition System

Meter1 Meter2 Meter3



Meter Data Acquisition System



Meter Data Acquisition System

Who is doing what TCS - Supply and installation of suitable Modems (GSM/GPRS/EDGE/CDMA/PSTN/LPR) at DTs, HT and selected LT consumers and DCUs at sub-stations - Application software for capturing, validating and analyzing the Meter data at substation and data center DISCOM - Replacement of meters with RS 485 ports gradually, DLMS protocol wherever necessary - Sealing de-sealing of meters for modem installation

MDAS : Field Activities

Modems to be installed in all Meters at : Sub Stations Feeders DTRs Prepare & Submit the list of all metering points starting from 11KV Feeders clearly indicating Metered/Unmetered/AMR

MDAS : Installation Process

Process : Provide the list of Metering Points Complete the Metering at all unmetered DTRs & Feeders TCS to start the Installation of Modems & SIM Card Validate the installation Check if it is safe & properly done If Installation is properly done, DISCOM to provide the sign-off Extend necessary support to TCS Team during Modem Installation- Shutdowns, providing lineman etc Activities to Verify : Verify that Modem is fitted properly inside the Meter box Verify that Modem is properly sealed after installing the SIM Verify that holes (for external Antenna) are properly sealed

Energy Audit
Monitor important distribution parameters, capture hierarchical view of energy accounting, Network assets, intelligent analysis tools for plugging loop holes and identifying revenue leakage, adding into perform network planning and management activities, calculate / identify technical and commercial losses at any point in the network.

Expected benefits
- Automatic collection of energy flow data from metering module - Online graphical network diagram and network reconfiguration - Calculation of Bus bar and transformation losses in the sub station - Calculation of HT losses - Calculation of LT losses - Calculation of estimated technical and commercial losses in the system - Generation of report of energy accounting and graphical analysis

- Monitor important distribution parameters, capture hierarchical view of energy accounting, Network assets of power distribution utilities, intelligent analysis tools for plugging loop holes and identifying revenue leakage, adding into perform network planning and management activities, calculate / identify technical and commercial losses at any point in the network.

GIS based customer indexing & Asset mapping

The GIS system to enable users to map the assets of the whole Discom with all the attributes with child parent relationship. It also provides various activities like access interactive maps, perform network analysis, various Electric Utility analysis etc. The aim of the system is to automate the existing processes of DISCOMs which will help in better management of the electricity distribution in their respective areas. The improvement in distribution system will further lead to customer satisfaction and financial benefits.

Expected benefits - Online availability of whole network and assets (graphical view) of DISCOM - Unique no. Allocation to each asset - Various details of network and connected consumers can be accessed instantly - Help in identifying location of the consumer from unique pole id - Network Management - Online Creation of new network, opening of exiting network, Merging of two networks, delete network - Online tracking of different changes in network

GIS implementation
The various states of implementation of GIS A. Procurement of the images from ESRI B. Capturing the part of the image and geo referencing the same using base station and rovers stations C. Downloading the part of the image pertaining to the area of interest in DGPS instrument D. Marking the various layers in the DGPS instrument E. Uploading the image from the DGPS instrument into the computer system for analysis

GIS Survey
The process of GIS Survey is: 1. TCS will do the survey 2. TCS will submit the data Feeder/DTR wise 3. DISCOM to acknowledge the receipt of data 4. DISCOM to validate the data and correct the errors in the data 5. If required, TCS to do re-survey and correct the required data 6. TCS to re-submit the data 7. If data is OK, DISCOM to provide the sign-off 8. Update Data after survey till Implementation

Field Activities for Assets Survey

Asset Verification : Verify that type of asset mentioned is correct as on field (like Type of Pole, Type of Conductor etc.) Verify that count of asset is proper (No. of Conductors etc.) Verify that various values specific to asset are correct (KVA rating of Transformer, Make of Transformer, etc.) Survey of 33/11KV Line : Submission & Validation will be Feeder Wise Consumer Indexing : Submission & Validation will be DTR Wise

Field Activities for Consumer Indexing

Verify the Contact Details of the Consumer (Name, Address, Contact No. etc.) there shouldn't be any spelling mistake Verify that Meter No. and the Make of the Meter is correct. Verify other details like Left/Right Consumers & Phase

GIS based Integrated Network Analysis

Perform several types of analyses on balanced or unbalanced three-phase, two phase and single-phase systems that are operated in radial, looped, meshed or mixed configurations. Create "what-if" studies and performing simulations to evaluate the impact of modifications to existing network.

Expected benefits
- Online Creation and editing of network, - Online Load flow and voltage drop analysis, - Optimization studies like capacitor placement, network reconfiguration, conductor up-gradation, express feeder, load balancing and load allocation etc. - Online Creating extensive what-if studies. - Fault analysis and protection coordination, - Network design reports, cost estimates, financial analysis, - Integration with New connection module for checking the network capability, augmentation requirement, if any - Can generate Single Line Diagrams (SLD) based on GIS Surveyed Data of Electric Lines and various equipments and it thus enables HT/ LT network analysis of the system. The SLD depicts the 35 location of pole, transformer, distance between poles and other network features.

Commercial database of consumers

The Commercial Database of Consumer is to be developed by integrating Billing Database available with Discom and the GIS based consumer and asset data base developed / being developed by TCS. The system to be developed and installed shall be capable of accepting the data which will be made available and capable of appending any necessary attribute etc. and performing the entire intended task. After the first installation, the database shall be updated online and taken into the system for routine functioning

Expected benefits - Online availability of consumer data - Online tracking of consumer details

The commercial data base development shall cover the following activities Development of master file of consumer comprising of consumers details including Energy meter history, meter reading, energy consumption, assessment, payments and other relevant data from the initial record and other relevant records to be provided by Utility.

New Connection
Objective The systems aim is to enhance the convenience of the customer, when an application for new connection is received. It would enable the customer to collect and submit applications through a host of delivery channels, allow application status tracking etc. The system would help reduce the time taken for the new connection process. The system would enable updating customer data to be captured in the GIS based customer indexing database in a reliable way. The data entered at this stage would form the basis of the customer's record in the system. The system would ensure, through validation and checks, that the integrity of this data is maintained. Expected benefits - Mode of application for the customer will be Through web By personal visit - Minimized manual intervention - Online feasibility study can be done. Estimates can be prepared online - Online approvals and automatic priority settings - Integration between New Connection and billing - On Line Application status tracking through different channels - Integration with GIS and Electrical Network Analysis for consumer indexing - Online of all the connection related processes such as Temporary Connection, Load Extension/Reduction, Name Change and Meter 37 Shifting, Reconnection etc.

Objective Metering: An Effective meter reading system would enhance the effectiveness of the measurement process. This would include accurate metering for all customers and tapping revenue loss through the identification and handing of exceptions. Expected benefits - Automatic collection of meter data where modems are installed - Interfacing with Spot billing devices and MRI data for uploading such meter readings including consumer meter readings - Meter reading plan generation - Monitoring meter reading plan - Monitoring Customer exception - Automatic Overdue alerts

An Effective meter reading system would enhance the effectiveness of the measurement process. This would include accurate metering for all customers and tapping revenue loss through the identification and handing of exceptions.

Who is doing what TCS - Development and implementation of Customized application software - Data migration - Consumer indexing DISCOM - Other than the meters where modems are installed, Meter reading will be the responsibility of Discom whether it is spot billing or manual reading

Objective A comprehensive billing system will ensure that the utility efficiently bill their customers for the services rendered. It will support the continuous billing to reduce the outstanding. Will ensure the timely and accurate billing. The system will support the complaints handling functionally by providing short turnaround times for billing related customer queries. Expected benefits - This system should broadly cover functions relating to generation, printing and issue of bills to the consumers - Bills will be available on internet. - SMS alerts will be given to customer regarding bills - Bills will be generated at sub-division level - Tracking of reasons for deviations from normal billing, billing logic flexibility etc. - Linking customer with appropriate tariff - Bill correction and amendments can be done online based on the approvals provided in the system - Flexibility of change in billing cycle - Creation of monthly ledger - Final Bill Reconciliation - Monthly report generation - Bill distribution route plan generation - Integration and flexibility of using Spot billing 40 machines (Downloading, uploading of data, billing login in m/c etc

Who is doing what TCS - Development and implementation of Customized application software - Data migration - Consumer indexing DISCOM - Bill distribution and meter reading will be done by Discom

Objective The system should provide different payment and information channels to customers and own staff to improve customer convenience for payments and enable collections for the energy billed, and a shorter metering-bill billingcollections (MBC) trade Cycle Expected benefits - Decentralized payment processing & centralized reconciliation - Customer will be able to pay bills through internet, collection center at sub-division, cash collection kiosk located at major cities, through third party like eMitra etc. - System will be able to receive the payment through Cash/ Cheque/ Bank Draft/ Credit Cards/ Debit Cards/ Internet Payment Gateway. - Daily reconciliation of cash and bank - Acceptance of part/ advance payment - Generation of reminders/disconnection notice - Track of cancelled receipt - Finance & Accounting

The system should provide different payment and information channels to customers and own staff to improve customer convenience for payments and enable collections for the energy billed, and a shorter metering-bill billing-collections (MBC) trade cycle

Who is doing what TCS - Development and implementation of Customized application software - Data migration DISCOM - Third party tie-up for cash collection

Customer care services

Objective The system should improve the customer service by processing and resolving customer requests / queries / complaints in minimum possible time by taking up it at appropriate place and level. Expected benefits
- Single window of computerized customer care center - Complaints will be received by Customer care and will be processed/passed to respective officer are Voltage related Supply Failure related Transformer related Line related Pole related Services connection related Billing related Meter related New connection Disconnection / not in use Attribute Changes i.e. location, name, floor, load etc - The various other services in addition to technical complaints as mentioned above also will be extended by the customer care center to the customer of DISCOM are Customer Information 44 New Services Connection Handle Metering & Billing related and other Complaints Handle Service Request etc..

Customer care services

Expected benefits - The complaints can be lodged for the consumer belonging to any sub-division - The Customer care centre will be linked through mobile SMS in a closed user group to breakdown staff / mobile maintenance vans. Immediately upon receipt of a no-supply complaint, an SMS will be sent by CC centre to the breakdown staff/van for fault restoration. After restoration of the fault, the breakdown staff will close the complaint at the CC centre. - The Customer Care Service is integrated with the CRM, Billing and GIS applications - The customer care executive will be able identify the fault instantly using the above application and inform the customer accordingly

Asset Management
Objective Accounting and maintaining the vast fixed asset base efficiently. The system will have the following features: a. Easy data migration from legacy b. Easy to update asset data as asset base grows dynamically c. Easy to integrate with other applications for accurate data exchange e.g. GIS, Maintenance etc. d. Scalable for growing requirements of utilities Expected benefits Life cycle analysis Manage various depreciation policies Manage the budgets for assets Manage extensive reporting using built-in reporting tools and business analytics - Manage the compliance related to process/statutory requirements

Maintenance Management System

Objective Better planning and coordination of various maintenance activities, reduce breakdowns by inculcating the culture of preventive and predictive maintenance, to maintain maintenance history, to review and control maintenance costs and providing a feedback to management for timely decision making.
Expected benefits

Activities can be performed - Multi-levels tracking of assets, equipments, machines, machine parts, crews and tools. - Detailed equipments and assets history - Planned Maintenance Schedules - Opportunity Maintenance - Work order scheduling and work flow process - Automatic alerts and email notifications to crews and managers - Corrective Repairs & Maintenance - Breakdown Maintenance - Maintenance costs: Actual vs Budgeted costs tracking - Resources allocation and crews management - Condition Monitoring/Predictive Maintenance - Shutdown/Turnaround Maintenance

Maintenance Management System

Expected benefits Benefits - Reduce asset maintenance and operating cost - Properly maintained machines minimizes downtime - Production cost decreases - Continuous improvement in commonly performed work. - Improved equipment life - Enhanced equipment availability and reliability - Improved employee work efficiency - Consistent operation of machinery improves product quality - Improve reporting and analysis capabilities. - Comply with Health and Safety Regulations. - Improve Business Planning and make informed decisions. - Improve operational efficiencies. - Increase productivity and profitability. - Improve strategic and business planning; Analyze records, needs and patterns. - Identify trends and highlight potential problem

Generation of MIS Reports

All the work being carried out by the O&M officers under this project will be through computer system and therefore each and each and every activity will be available in the Data Center. All the reports required by the Discom will be generated by the software using DATA available at Data Center at Jaipur There will be no body to ask information to related to MIS and therefore no body have to provide the information. The O&M officers will be able to devote sufficient time for data analysis and take the corrective measures in time.

Mail/Messaging Server(To-Be)


Check Availability of material Response





Section Officer
Indent Approval Request


Sub-Division Officer CC


Executive Engineer

Approved Approved

Material Delivery

Key Benefits
Reduced transaction time Quicker approval processes Defined standardized mailing process

Identity and Access management

Identity management for user provisioning should have out of the box workflow for automating approvals for user access management, self registration and self-care functionality for reducing the administrative load and manual intervention. Sensitive customers' data must be protected in accordance with guidelines that will be agreed with the Purchaser. The system shall have ability to report on roles, rights associated with roles and users associated with roles.

System security requirement

The system must be capable of generating log trails, which contain details about any read / write access to sensitive data. Details must relate activity to an identifiable person. The system should be able to protect the user process and local data from other user. The system should have the flexibility of encrypting the data stored online.

Infrastructure Setup at SDOs & Other Offices

Process : Fix water leakages & cracks on the walls Complete the wiring & earthing Provide space to TCS to store the material TCS to move the Hardware to specific location TCS Teams will visit the location and Install the Furniture & Equipments

Infrastructure Setup at SDOs & Other Offices

List of Equipments to be installed: Personal Computers with UPS, Table & Chair Routers Switches IP Phone Bar Code reader DMP/Network/Inkjet/Line Matrix Printers UPS (2/5) KVA Touch Screen Kiosk Collection Kiosk

Thank You