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ADDRESS: 18030 Cottage Garden Drive, Germantown, MD 20874 PHONE: 301-768-7576 EMAIL: WEBSITE: YAHOO MESSENGER webcontent2


TECHNICAL SKILLS: HTML, CSS, Adobe Illustrator, Adobe Photoshop, Microsoft Office Suite, FrameMaker, RoboHelp, SharePoint CMS, Dreamweaver, Interwoven TeamSite CMS, Vignette Open Text CMS, Word Press CMS, Joomla CMS, Drupal CMS, Windows OS, Mac OS X. Experience with SDLC and Agile development. SUMMARY:
User experience professional with 10 plus years of web and technical communications experience. Ability to take user research, analysis, business goals, and other inputs and synthesize into a positive user experience for online and written communications. Ability to manage projects from concept to roll out. UCD and usability advocate. Plays well with others.


Information Architect/DC Government, Office of CTO, Washington, DC June 2010 Present Working as a contractor publishing and managing the content of citywide agency websites to maintain a consistent look and feel for the DC Government website redesign project. Performs analysis of sites use using Google Analytics. Conducts kickoff meeting (facilitates other meetings) to determine requirements and explain DC Gov redesign process and template driven CMS. Creates sitemap for information architecture of websites, reviews, edits, and migrates content, performs SEO analysis, and creates website structure in CMS. Manages website redesigns from concept to roll out. Other tasks include creating taxonomy, and writing and implementing usability test plan. Information Architect/Matrix Group, Crystal City, VA Aug 2008

Apr 2010 Responsible for defining the purpose and goals for government and non-profit clients and the best way to articulate those purposes and goals to the web products target audience. Defined site architecture and navigation that serves as a blueprint of the website upon which all aspects are built. Responsible for usability, taxonomy, conducting user research, SEO, creating wireframes, site maps, feature lists, personas, and other artifacts to describe the intended user experience. Performed analysis of sites use using Google Analytics. Managed user experience budget, and collaborated with clients, designers, developers, and project managers from concept to roll out. Information Architect of record for Road Runners Club of America, Goodwill Industries, and Pulmonary Hypertension Association, which received Interactive Media and APEX awards. Web Producer/DC Government, Office of CTO, Washington, DC Nov 06 Aug 08 Worked as a contractor/employee writing, editing, publishing, and managing the content of citywide agency websites to maintain a consistent look and feel and 508 standards via CMS. Checked for grammatical errors, usability, sentence structure, and adherence to language and style guides. Supported layout design by adhering to look and feel standards of web projects; collaborated with agency officials, developers, design team, and other subject matter experts. Created information architecture for redesign projects, which included requirements gathering, sitemaps, and wireframes. Technical Writer/Fannie Mae, Washington, DC Feb 06 Nov 06 Worked in a consulting relationship with internal clients and external customers to analyze complex business problems and proposed appropriate learning solutions. Developed and published technology user support solutions such as web applications, online help systems, user guides, and training materials. Also responsible for evaluating usability and offering suggestions to improve usability of software design. Tested documentation against software for accuracy and ease of use. Web Product Manager/Nextel Communications, Reston, VA Apr 04 Dec 05 Worked as a consultant for managing Digital Media Product content on and helping business owners promote Nextel products and services though the web channel. Duties included creating and implementing web strategies, copywriting, collaborating with designers, I/A team, and third-party vendors. Created promotional banners ensuring brand was adhered to, and provided web analytics. Wrote copy and managed redesign project of the Ring Tones/Games page, which resulted in increased visits of 450 percent compared to visits leading up to the launch. Contributed to major redesign of website including I/A, and content migration. Worked closely with designers and I/A team to ensure usability and branding. Technical Writer/USDA/U.S. Forest Service, Rosslyn, VA Apr 04 Feb 02

A contractor for the Infra Software Development Team tasked with creating web-based online help for information management application. Maintained web pages, which included writing content and content analysis, creating links, inserting graphics, and working with subject matter expert to improve the usability of the website. Example: Provided a usability evaluation with recommendations for the department Intranet, and then created a HTML prototype used to jumpstart the project. As editor of Infra Newsletter, created a new design and developed editorial content for web and PDF versions of that increased readership by 18%. Web/Technical Writer/GlobalNetXchange, Herndon, VA Jan 01 Jan 02 Using Microsoft Word wrote and edited user manuals and technical and functional requirement documents for the web development team. Also wrote and edited content on the company website and Intranet, and was assigned to the Website Redesign Team to give input on usability issues. Worked closely with engineers, and the Web Development Team regarding usability and user interface design issues. Senior Technical Writer/Network Associates, Rockville, MD July 99 Jan 01 Using FrameMaker 5.5 wrote and edited user manuals for the popular Gauntlet 6.0 firewall product, the number one revenue generator for Network Associates. Wrote content for Gauntlet 6.0 online help and worked closely with marketing to write copy for marketing collateral. Installed and configured software products to determine functionality, document procedures, and capture graphics. Interviewed QA engineers and developers to obtain information on new features that required documentation changes. Represented documentation team in development meetings and managed projects with junior writers. Education Earned 65 units towards BS degree in Marketing Alpena Community College and Cal-State San Bernardino Served in the United States Air Force from 1977 1983. Received Honorable Discharge Member of the Information Architecture Institute and the Usability Professionals Association Avid reader of user experience studies and articles by Jared Spool, Jacob Nielsen, Steve Krug, Gerry McGovern, Kim Goodwin, Nick Osborne, James Jesse Garrett, Donna Spencer, Louis Rosenfeld, Eric Reiss Successfully completed a Web course facilitated by Janice (Ginny) Redish titled Website Makeover: Focusing on Your Visitors Major Tasks conducted at the Web Manager University in Washington, DC

Successfully completed a computer-training course for HTML Basics conducted at the CompuClub Training Center in Gaithersburg, Maryland. Successfully completed an intensive six-hour training course in Los Angeles, California conducted by the American Management Association titled How to Write User Manuals: A Technical Writing Successfully completed a training course titled Writing for the Web conducted by Westlake Training in Washington, D.C.