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Definition of IPC Face to face interaction between people who are constantly aware of each other.

They are interdependent and both assume the role of the sender and the receiver. The Nature of IPC Contextual any interaction between two people; usually face to face Qualitative occurs when people treat others as individuals regardless of the context of conversation or the number of people involved Communication Principles *Communication can be intentional or unintentional *It is impossible not to communicate *All messages have content and a relational dimension *Communication is irreversible *Communication is unrepeatable Communication Misconceptions *Meanings are in people, not in words - saying something is not the same as communicating it. Theres no guarantee that a receiver will decode a message in a way that matches the senders intention. *More Communication is not always better -less talk less mistake (there are situations when too much talking is a mistake ex.argument) *Communication will not solve all problems -sometimes even the best-planned, the best-timed communication will not solve a problem. *Communication is not a natural ability -it is learned and needs to be developed. Process of Communication *Linear Communication

*Transactional Communication (With the presence of environment and noise) Self Concept The relatively stable set of behaviors you hold of yourself. Self Disclosure The process of deliberately revealing information about oneself that is significant and that would normally be known by others. Must be deliberate, significant, not known by others. Dimensions: *breadth of information sharing of information expands the closeness *depth of information - the shift from deliberately not revealing messages to more personal ones Levels: *Clichs remarks or limited thing you share on the people you just know *Facts meaningful for ourselves (important information about us) *Opinions the way you think over a certain matter *Feelings the way you act/ react over a certain opinion Reasons: *Catharsis - getting something off your chest *Self-Clarification what you do when you talk it out on a psychotherapist *Self-Validation disclosing an information with the hope of seeking the listeners agreement *Reciprocity you disclose information so that others will disclose back *Impression Formation we reveal ourselves to create a particular impression *Relationship Maintenance relationships need disclosure to stay healthy and develop *Social Control what we do when we want to increase control over people and situations *Manipulation what we do when we try to achieve a desired result Non-verbal Communication The process of messages that does not involve language, example: gestures, touch, facial expression, body language, eye contact, laugh, sighs *Object Communication clothing, hairstyles, architecture *Paralanguage voice quality, emotion, and speaking style *Prosodic Features rhythm, intonation and stress *Written texts handwriting style, spatial arrangement of words, emoticons Characteristics: 1. Non-verbal communication exists even in non-talking stage; you can pick up feelings by just touching hands & noting posture and expressions. 2. You cant not communicate everything involves communication 3. NVC is culture-bound Non-verbal behaviors vary form one culture to another (have different non-verbal rules).



NVC transmits feelings and attitudes people lend their thoughts to non-verbal channels NVC serve many functions a. Repeating giving direction using getures b. Substituting nodding instead of saying yes c. Complementing seeing a boy and a girl looking at each other, then seeing a boy looking d. Accenting mas gwapa si KUAN kaysa kay KUAN! (note the emphasis) e. Regulating signaling you want to speak next, or you dont want to talk at all f. Contradicting saying youre Ok when obvious in your face that youre not. NVC is ambiguous it is open to more than one interpretation.

Stages of Interpersonal Relationship

Initiating to show that you are interested in making contact Experimenting we generally begin to search for common ground Intensifying the amount of personal disclosure increases; we begin to express directly feelings of commitment to one another Integrating the partners begin to take an identity as a social unit Bonding partners make symbolic gestures to show that their relationship exists Differentiating reestablish individual identities Circumscribing communication decreases in quality and quantity Stagnating feelings is already decreasing Avoiding begin to create distance between each other Terminating relationship is over with the desire to dissociate Types of Non-listening *Pseudolistening physically present, mentally absent *Stage-hogging only interested in expressing their ideas and dont care about anyone has to say *Selective listening selects only the topic of discussion; respond only to the parts that interest them *Insulated Listening avoiding a certain topic *Defensive Listening taking innocent comments as personal attacks *Ambushing they listen carefully in order to collect information that may use against you (ex. Court hearing) *Insensitive Listening people who dont receive another persons message clearly (palapos sa pikas dalunggan) Why we dont listen? 1. Message Overload the amount of speech most of us encounter everyday makes careful listening to everything we hear impossible. 2. Preoccupation were wrapped up with other more important concerns that we dont pay attention in listening 3. Rapid thought we think faster than talking, thus our brain can still have time to wander 4. Physical Noise physical distractions 5. Hearing problems deaf 6. Faulty assumptions we assume that we are listening attentively when quite the opposite is true. 7. Talking has more apparent advantages we gain more in speaking than in listening 8. Were not trained to listen well often hampered by a lack of skill in listening Assertion without Aggression *Sensing sensing statement describes the raw material to which you react (what you hear, see, feel, smell) *Interpretation process of attaching meaning to the sense data 5 factors: your past experience, your expectation, your assumption, your knowledge, your current mood. *Consequence explains what happens as a result of the sense data you have described, your interpretation, the ensuing feeling, or all three. *Intention the final element of the assertive format. Communicate 3 kinds of messages, (1) where you stand in an issue, (2) request of others, (3) description of how you act in the future. *Feeling Listening to help *Advising to help by offering a solution. 3 conditions must be present: a. you should be confident that your advice is correct. b. you need to be sure that the person needing your advice is truly ready to accept it. c. you should be certain that the receiver wont blame you if advice doesnt work out. *Judging evaluate the senders thoughts or behavior. Can be favorable or unfavorable *Analyzing the listener offers an alternative interpretation to a speakers message. *Questioning one way to understand others better. *Supporting encouraging a person >Reassuring Youve got nothing to worry about. >Comforting Dont worry, we all love you. Active Listening let others know that youre interested in what they have to say 2 Elements: >Restatement of the speakers thoughts > Paraphrase the often unspoken emotions that accompany the verbal message 2 Types: >Simple reflection rephrase what the speaker has exactly stated >Interpretative reflection go beyond simply restating what the speaker has said by reflecting what appears to you to be an underlying message. Defensiveness Constantly protecting oneself from criticism, exposure of ones shortcomings or other real or perceived threats to the ego. Cognitive Resonance when a part of your presenting self is being attacked by others and you werent willing to accept their judgment. Can be resolved by Defense Mechanism. Causes of Defensiveness: when we try to protect key parts of an image that we believe is being attacked when we know that criticism is justified has to do with our need for approval Types of Defensive reactions: >ATTACKING THE CRITIC *Verbal Aggression *Sarcasm >DISTORTING CRITICAL INFORMATION *Rationalization (explaining) *Compensation >AVODING DISSONANT INFORMATION *physical avoidance *repression (Change topic) *apathy *displacement