Marks & Spencer

Background
Marks & Spencer is one of UK’s leading retailers of clothing, food, home-ware and financial services, serving 10 million customers a week in over 400 UK stores. The company owns and operates department stores and retail general merchandise stores selling clothing, household goods and footwear. It also provides financial advisory services like account cards, personal loans, unit trust management, life assurance, personal insurance and pensions. The company has an annual turnover of around US$ 14.7 billion. It has over 500 stores in 30 countries worldwide. 7 stores in India with 3 in Mumbai and 1 each in Delhi, Gurgaon, Hyderabad and Bangalore. Marks & Spencer has recently set up a sourcing office in India, which is based out of Bangalore.

Leveraging the India Advantage
Large and growing domestic market
India has a growing economy and a large middle class. Income levels have also been rising and the consuming class forms the bulk of the population today. This offers Marks and Spencer significant potential for growth in retailing in the domestic market

Marks & Spencer in India
Marks & Spencer began operations in India in December 2001, through its exclusive franchisee Planet Sports. By 2003 the company had two stores, one at Ansal Plaza in Delhi and the other at Crossroads in Mumbai. Today, Marks & Spencer has a total of

Low cost sourcing base
The company is leveraging India’s capability in textile manufacturing and the availability of good quality, low cost products, by developing India as a sourcing base for apparel.

UK COMPANIES IN INDIA PAGE 72

1 • For Marks and Spencer. Marks and Spencer India: At a glance • Marks and Spencer: UK’s leading retailer of clothing. Hyderabad .1. India: to expand outsourcing base SUCCESS STORIES PAGE 73 . India is: a key market for growth. has aggressive expansion plans that include rolling out. Mumbai . Seven stores Delhi . the M&S Franchisee in India. home ware and financial services. Bangalore . up to 50 new M&S stores in India over the next 5 years.1. Annual turnover of around US$ 14. Over 500 stores in 30 countries worldwide.3. Gurgaon -1. sourcing base for textile goods. food.Future Plans Planet Sports.7 billion • Marks and Spencer in India: Began franchised operations in 2001. • Future plans.

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