Take Assessment - Practice Final Exam for ch 1-10 - IT Essentials: PC Hardwa Software (Version 4.

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A computer can access devices on the same network but can not access devices on other n What is the probable cause of this problem? The cable is not connected properly to the NIC. The computer has an invalid IP address. The computer has an incorrect subnet mask. The computer has an invalid default gateway address. Rta/ El ordenador no accede a las demas redes porque necesita una direccin de enlace vali

A customer is considering an inkjet printer to print batches of colored documents that will be immediately stacked and packaged for shipping. What advice should a technician give the cu The resolution of an inkjet printer is too low for this work. An inkjet printer has limited color capability. Immediately after printing, the ink is wet. An inkjet printer is a high cost option. Rta/

What guideline should be followed when establishing a password security policy? Passwords should be physically stored in a convenient location. Passwords should contain mainly numbers for better encryption. The system administrator should assign passwords to the users. Lockout policies should be avoided in order to increase user access. An expiration period should be established so that passwords frequently change. Rta/ Una de las directrices mas importantes que se deben tener en cuenta es que las contras deban ser cambiadas frecuentemente

The current IP configuration of a small company is done manually and is time-consuming. Be increased network growth, a technician needs a simpler way for IP configuration of workstati Which service would simplify the workstation IP configuration task? APIPA DHCP DIPS ICMP Rta/ Para que se nos facilite el trabajo de darle una direccin IP a cada ordenador recurrimos el DHCP server que su funcin es asignarle una direccin ip automtica a cada equipo.

Which program checks for installed hardware during the Windows XP boot process? HALL NTLDR NTDETECT NTOSKRNL Rta/ El programa encargado es NTDETECT ya que es el encargado de realizar la deteccin hardware de la pc.

A technician has replaced a failing floppy drive. While testing the new drive, the technician n the floppy drive light remains lit constantly. What is most likely the cause of the problem? The new floppy drive is faulty. The ribbon cable is installed incorrectly.

The jumper settings are set incorrectly for the floppy drive. The floppy drive has been disabled in the BIOS. Rta/ La caussa probable del problema es que el cable plano esta instalado incorrectamente y que cause el problema Constantino. 7

What is the best way to fully ensure that data is unable to be recovered from a hard drive? formatting the drive deleting the partitions on the hard drive overwriting data multiple times, rendering the data unusable shattering the hard drive platters with a hammer Rta/ La manera mas segura de borrar los datos del disco es rompiendo los platos con un ma dejar rastro alguno ya que es menos riesgoso el recuperamiento de datos.

A technician is designing a hardware preventive maintenance plan for a company. Which str should be included in the plan? Avoid performing maintenance operations on plug and play devices that are controlled b operating system. Only clean equipment that is requested by the customer. Omit performing maintenance operations on components until the equipment malfunction Schedule and document routine maintenance tasks. Rta/ Se debe contar con el horario ya que no todas las empresas cuentan con el mismo tiem disponible.

Which two security tasks should be included in a computer preventive maintenance plan? (C two.) an update of spyware removal tools a centralization of network administration an update of antivirus scanner software an update of network cable termination information

documentation of network protocols such as DHCP and DNS Rta/ Debemos manejar actualizaciones de herramientas de eliminacin de espias y actualiza antivirus Ya que debemos prevenirnos de los ataques malignos.

10 Which protocol adds security to remote connections? FTP HTTP NetBEUI POP SSH Rta/ Ya que SSH es un servicio de acceso remoto para ejecutar comandos en ordenadores y intercambiar archivos entre un iphone y un ordenador.

11 A customer requests advice about the type of storage device to use for 20 new computers. F two conditions should SSDs be recommended as replacements for magnetic hard drives? (C two.) locations that require low power usage workplaces that use Blu-ray storage media external flash drives that are required to be connected by USB workplaces with harsh workplace conditions where the computers are subject to dust and locations where redundant disks are required to appear as one logical disk to the operati Rta/ Debido a que se deben buscar lugarres con condiciones de trabajo para que asi se requ menor consumo de energa y sea de un mejor rendimiento. 12

Refer to the exhibit. Which type of removable media is depicted? hard disk USB optical drive PC card flash drive Rta/ La presentacin da a conoceruna unidad flash. Ya que no representa un disco duro, ni u ptica, ni mucho menos tiene forma de tarjeta.

13 At which TCP/IP model layer would a MAC address be found? application transport internet network Access Rta/ Acceso a la red ya que aplicacin y transporte pertenecen a la capa del modelo OSI.

14 What should always be done prior to replacing components that are not hot-swappable in a l Discharge all power that remains in the battery. Place the laptop in hibernate mode. Unplug the laptop and remove the battery. Remove all PC cards and expansion cards. Rta/ El porttil se debe desconectar y retirar las batera para evitar algn fallo o dao en el eq necesidad de descargar toda la energa de a batera y sin quitar las tarjetas.

15 A technician is troubleshooting a computer that is experiencing hardware failure detected by What is one way this failure is indicated? The computer automatically boots into Safe Mode and displays a warning on the screen. The screen flashes with a red background and displays a warning message. The computer emits a pattern of beeps indicating the failing device. The computer returns an error message indicating the I/O address of the failing device. Rta/ El equipo pone en proceso la rutina post y encuentra el error en la Bios y para identificar emite una serie de pitidos indicando que hay un error.

16 A new application fails to install from a CD known to be virus-free and compatible with the ope system. What is a possible solution to this problem? Use the Last Known Good Configuration. Update the operating system from the Windows Update website. Close all other running programs before installing the new application. Run the installation application under Windows XP compatibility mode. Rta/ Para obtener la solucion adecuada no es necesario actualizar el SO ni cerrar los program ejecutados. Hay que ejecutar la instalacin compatible con Windows Xp.

17 A customer wants to produce video recordings to sell to the public. Which two types of media used to accomplish this type of recording? (Choose two.) DVD+/-RW DVD+/-R CD-RW BD-RE BD-R Rta/ Son las dos mas necesarias para quemar video de venta. El RW no sirve porque se pued

y no es convniencia.

18 A technician is planning to convert a file system from FAT32 to NTFS. What step should be ta before doing the conversion? Create a complete system backup. Backup the registry. Set a System Restore Point. Create an Emergency Repair Disk. Rta/ Se debe crear una copia de seguridad para no tener problemas por si llega a ocurrir algu en la conversion del sistema.

19 A technician powers on a computer and opens a web page. A message that the web page co be found appears. After checking the URL, the technician verifies that this is the problem that reported by the computer owner. What would be the next step in the troubleshooting process technician? Replace the NIC. Replace the network cable.

Verify user permissions. Verify the computer IP address information. Rta/ Despues de haber colocado la tarjeta y el cable de red, el siguiente paso a dar es verifica del pc.

20 A technician is explaining the differences between inkjet printers and laser printers to a custom Which two comparisons should the technician make? (Choose two.) Inkjet printers are less expensive than laser printers. A laser printer is significantly slower than an inkjet printer. Both laser and inkjet printers produce poor quality images. The laser printer output is dry after printing, but an inkjet printer may still have wet ink on after printing. Inkjet printers use plain paper to make economical prints, but laser printers require more expensive thermal paper. Rta/ El tecnico debe explicar los costos de las impresoras y la calidad de la impresora.

21 A customer is experiencing repeated paper jams on a laser printer. Which quick solution migh this problem? Power cycle the printer. Download and install a new printer driver. Replace the paper in the input tray with new paper. Remove and replace the primary corona wire. Rta/ Retirar el cable principal y la descarga no son la solucin para este problema. La solucin al problema es apagar y encender de nuevo la impresora.

22 Which Registry file contains information about all software that is installed on a Windows XP computer? HKEY_CLASSES_ROOT HKEY_CURRENT_USER HKEY_LOCAL_MACHINE HKEY_CURRENT_CONFIG Rta/ Porque en la clave HKEY_LOCAL_MACHINE se encuentran los archivos registrados con extensiones y programas asociados.

23 A technician installed Windows XP on a 20 GB SCSI drive but when the computer is started a error message is displayed. Based on this information which file was most likely corrupted du installation? NTBOOTDD

HAL NTSCSILDR NTWINHAL Rta/ Porque este archivo es de lectura y solo se encuentra en sisemas que inician desde un d con insterfaz SCSI.

24 Which type of power connector is used to connect devices such as optical drives and hard dri 20-pin 24-pin Berg Molex P8 P9 Rta/ Porque hablamos de conectores y los nicos conectores que hay son el molex y el berg. Molex son conectores internos de una computadora, se utiliza en perifricos. 25 What characterizes a DDoS attack? Many hosts participate in a coordinated attack. Infected computers are called Daemons. It is easy to identify the source of the attack. All hosts must be in the same geographic area. Rta/ Hacen que ataquen en cantidad coordinados y la pc colapsa.

26 Which type of standard interface allows users to connect and disconnect peripheral devices w computer is running without having to restart? IDE SATA PATA USB

27 A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic Which type of network media should be recommended? Category 5e coaxial fiber optic UTP 28 A user believes that a data file on a Windows XP computer has been corrupted. Which utility provide the best information about the data file? Defrag CHKDSK MSCONFIG REGEDIT.EXE

29 A technician is repairing Windows XP and wants to keep all of the application settings in the o system. The technician is using the Repair XP option and has rebooted the computer. A mess appears on the screen stating "Press any key to boot from the CD or DVD." What should the technician do? The technician should press the space bar so that the installation can continue. The technician should ignore the message and allow XP to repair the operating system w deleting any of the applications. The technician should press the F8 key so that the restore options can be displayed on th screen. The technician should press the windows key so that the operations can continue and the can be removed.

30 A student wishes to buy a computer suitable for game playing. What CPU speed would be ap for game playing? 44.1 MHz 100 MB/s 3 GHz 1 TB

31 A call center technician is on a call with a customer when a colleague indicates that there is s to discuss. What should the technician do? Interrupt the customer and ask whether the customer would mind going on hold for a few Tell the customer that the call will be put on hold for a few minutes. Signal to the colleague to wait. Mute the line to the customer while discussing the issue with the colleague. 32

Refer to the exhibit. What type of device is highlighted in white? touch pad mouse biometric authentication Bluetooth

33 A technician has installed a new sound card in a PC but it is not operating correctly. Where sh technician look to investigate driver problems? Computer Management Device Manager My Computer System Tools

34 A user cannot log in to the network with a computer that worked yesterday. Other computers same network are working fine. Which troubleshooting process would be most logical to try fir Look at the NIC lights. Use a cable tester to check the network cable. Use Device Manager to check for a resource conflict. Verify the status of the Windows firewall ports that are enabled. Activate the drive error checking tool to check for damaged areas on the hard disk.

35 Which two ports on a laptop allow connection or removal of external devices, such as hard dr printers, without powering off the computer? (Choose two.) DVI FireWire serial USB VGA

36 A customer is angry and calls to complain that the service scheduled on his computer took lon expected. The technician reviews the work order and notices that the service was performed employee. How should the technician respond? Verify that the computer is working properly now. Listen to the complaint and then apologize for any inconvenience caused by the lengthy s the computer. Explain that the repair technician sent to perform the repair is inexperienced. Put the customer on hold until a supervisor is available.

37 A customer complains that a scanner has suddenly stopped producing clear images. Which p maintenance task has the customer most likely forgotten to do? update the firmware visually inspect the scanner glass remove dust from the fans inspect the scanner cables

38 In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for saving and recovering the operating system? Emergency Repair Disk (ERD) Automated System Recovery (ASR) Windows Recovery Manager (WRM) Automated Windows Recovery (AWR) System Restore (SR)

39 Which power mode should be used by a laptop so that all the data is saved, all the application user was working on are left open, and there is no power used by the laptop? Hibernate Suspend Left on with no power mode Soft shutdown

40 A technician wishes to boot a computer using a CD-ROM that contains a limited operating sys diagnostic utilities. Where would the technician set the boot order for the PC? My Computer Control Panel Device Manager BIOS Start Menu

41 The technician has been asked to upgrade the printer driver for an old printer. What is the be for a new driver? manufacturer's website Microsoft Update website printer installation disk

Windows Device Manager Windows hardware profiles

42 Which three tasks should a computer preventive maintenance plan contain? (Choose three.) the defragmentation of the hard drive the addition or removal of new applications the identification of probable causes of the problem an update of the operating system and applications an update of antivirus and other protective software an evaluation of the methods for gathering information about problems and the solutions t implemented

43 When a Windows XP computer has completed the POST for each adapter card that has a BIO is the next step during the boot sequence? BIOS reads the MBR. NTDETECT.COM is used to detect any installed hardware. NTDLR reads the registry files. The WINLOGON.EXE program is started.

44 A customer is upset and wants to speak to a specific technician to resolve a problem immedia requested technician is away from the office for the next hour. What is the best way to handle call? Refer the angry customer to a supervisor. Advise the customer that the requested technician is out of the office and insist on trying t the problem. Make an offer to help the customer immediately, and advise the customer that otherwise requested technician will call the customer back within two hours. Ignore the request for the specific technician by walking through a step-by-step process w customer in an attempt to refocus the customer and solve the problem.

45 A customer used the convert.exe utility to take advantage of NTFS security features. The cus later discovered that the application on the computer can only read FAT32 files. After the hard was formatted back to FAT32, the customer noticed all of the data files are missing. What sho customer do next? Run convertFAT32.exe. Restore the data files that were backed up in preparation for the conversion. Reset the file attribute to show hidden files. Restart the computer after updating the hard drive to FAT32. 46 Which network device uses a MAC address table to segment the network? concentrator hub PBX router switch

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Refer to the exhibit. Which two port types are shown in the graphic? (Choose two.) modem network parallel serial USB 48 What are two functions of a VPN gateway? (Choose two.) establish secure VPN connections provide remote user access to the VPN client software manage VPN tunnels ensure low latency connections to VPN clients establish high bandwidth WAN connections to the Internet

49 When starting a computer, a customer can no longer select two of the operating systems that installed. Which file may be corrupted and causing this error? BOOT.INI STARTUP.INI SYSTEM.INI WIN.INI

50 A user is experiencing slow print rates when printing files that contain large complex graphics could be done to improve performance? Use better quality media. Add memory to the printer. Run regular self-tests and test pages. Change the printer cabling from parallel to serial.