UNIT ONE: THE ACCOMMODATION INDUSTRY

Accommodations
Accommodations: shelter, food, drink and other services for travelers or transients. Because it provides these things, the hotel business is often referred to as the accommodation industry.

Caravansary
1. ORIGIN
Silk Road is a network of trade routes for thousands of well-known in linking Asia with Europe (a or say between East and West). Silk Road started from Fuzhou, Hangzhou, Beijing (China) through Mongolia, India, Afghanistan, Kazakhstan, Iran, Iraq, Turkey, Greece, around the Mediterranean and as far Europe. The road also goes to South Korea and Japan. It has a length of about 7 thousand km China is the first to find out how sericulture, silk cocoons taken, weaving in the world early in the 3rd century BC. Silk that time is reserved for kings and nobles goods, silk was later taken to the area. Silk Road gradually formed since then. Chang'an (now Xi'an) where Chinese merchants gather goods and silk to prepare for the big trade trip through the Silk Road. Camels are mainly transport vehicles on the road this trade. Silk Road is a legendary road linking China with vast mysterious West Asia, it is associated with thousands of ancient myth stories. Not merely is the lifeblood of the trading post "camel traders," Silk Road was a journey of cultural and religious diversity are mixed. Silk Road is considered a system of trade routes the world's largest ancient times, it is considered as a bridge between Eastern and Western civilizations. According to documents left behind, Zhang Qian (张 骞) the Chinese were the first to put the bricks that built the foundation of this trade route.

2. THE MEANING
Caravansary, caravan, caravanserai and serai are the same meaning.

UNIT ONE: THE ACCOMMODATION INDUSTRY

They are meaning: 1.1. where for a group merchants overnight 1.2. The merchants to trade with each other and together through the desert and other dangerous terrain . 1.3. A group of travelers, pilgrims 1.4. the meaning is trailer house, mobile home 1.5. Today, the Caravan which means tourists in cars by road, can take on one or more vehicles (depending on quantity). They border the country by road and are allowed to travel with their vehicles at the destination The word is also rendered as caravansara or caravansary. The Persian word kārvānsarā is a compound word combining ''kārvān (caravan) with sara (palace, building with enclosed courts.

3. ARCHITECTURE
Most typically a caravansary was a building with a square or rectangular walled exterior, with a single portal wide enough to permit large or heavily animal such as camels to enter. The courtyard was almost always open to the sky.

4. LOCATION
Caravansaries supported the flow of commerce, information, and people across the network of trade routes covering Asia, North Africa, and South-Eastern Europe, especially along the silk roads. These were found frequently along the Persian impire’s Royal Road, a 2500 km long ancient highway that stretched from Sardis to Susa.

5. FACILITIES
Inside was equipped with a number of stalls identical bays,niches, or chambers to accommodate merchants and civil servants, animals, and goods. Sometimes it can build the bathroom.

6. BUSINESS FORMS

Found in Europe. food. Inns have existed since very ancient times to serve merchants and other travelers. esp. BUSINESS FORM Many pubs use the name "inn". where they can get new supplies. In addition. they possibly first sprang up when the Romans built their system of Roman roads two millennia ago. the store is where traders can handle some of their goods. and drink.The inn has been largely superseded by hotels and motels. for travelersA restaurant or bar. first know use 12th century. They also hold food for animals and shop for visitors. though the term is often still used to suggest traditional hospitality. Inns developed in the ancient world wherever there was traveling for trading. ORIGIN Middle English (1150-1500) from old english. THE MEANING An establishment providing accommodations. typically one in the country. in some cases providing accommodations An inn is an old fashioned term for the hotel 3. 2.UNIT ONE: THE ACCOMMODATION INDUSTRY Caravansaries provide water for humans and animals. or in many cases simply as a pun on the word "in" such as "The Welcome Inn" the name of many pubs in Scotland. . Some inns in Europe are several centuries old. 4. INN 1. either because they are long established and may have been formerly coaching inns. LOCATION They are typically located in the country or along a highway. or to summon up a particular kind of image.

there are many ways to distinguish the oldest tavern. opened in 1633.UNIT ONE: THE ACCOMMODATION INDUSTRY The original functions of an inn are now usually split among separate establishments. whose original meaning was a shed or workshop. In the English language the tavern was an establishment which servedwine whilst the inn served beer/ale. tavern 1. taverns were spaces along the roads at the distance the horse could travel in a day. 4. Massachusetts was a Puritan ordinary. 3. The word derives from the Latin taberna and the Greek ταβέρνα/taverna. BUSINESS FORMS In the colonial era. about two-thirds of the taverns were operated by women especially widows. The first tavern in Boston. or oldest licensed. Some establishments clarify their claims with oldest continuously operating tavern. where traverlers receive lodging. oldest drinking establishment. the words tavern and inn became interchangeable and synonymous with one another. all of which might provide the traditional functions of an inn but which focus more on lodging customers than on other services. LOCATION In Europe and America. and motels. . lodges. oldest family-owned tavern. has a license to put up guests as lodgers. 2. the lodging aspect of the word "inn" lives on in hotel brand names like Holiday Inn. Over time. An inn is a tavern which. and in some state laws that refer to lodging operators as innkeepers. such as hotels. In North America. THE MEANING A tavern is a place of business where people gather to drink alcoholic beverages and be served food. and in some cases. ORIGIN The oldest tavern is a distinction claimed by numerous establishments.

1903 history was made at Kitty Hawk. And now the plane is very modern Beside that the birth of train was importantly contributed to transportation: All that being said that automobile. North Carolina. The worlds first airplane was made. The plane was made of wood. over the year it is not only improves machine but also appearance . train and substruction are formed and developed. fabric. But when this is all the materials you have at the time you make the best of the situation. In this year. so the human move easily and convenient. which the Wright Brothers did.Nowadays. and metal tubing. . that was commonly seen in bicycles.UNIT ONE: THE ACCOMMODATION INDUSTRY Local magistrates who had to award a license before a tavern could operate preferred widows who knew the business and might otherwise be impoverished and become a charge to the county. Each of these means of transportation has resulted in the growth of corresponding accommodation facilities. and she had her maiden flight that same day. presently a famous engineer Karl Benz patented the world’s first car that runs on gasoline. The drinkers were men—and indeed often defined their manliness by how much they could drink at a time. however. since the travel more and more growing. A number of old car. welcome as fellow drinkers. Women and children were not. TRANSPORTATION The automobile and airplane expanded the potential of mass transportation. automobile very popular About the world first airplane: On December 17. aircraft. 1885 – Everyone who owns a car and has been already able to evaluate all its advantages needs to know exactly this date.

It was also a major expense. basically meet the needs of tourist ‘s stay.UNIT ONE: THE ACCOMMODATION INDUSTRY MOTEL In the case of the automobile. Their origin was driven by increased driving distances that allowed easy cross-country travel 4. The size of this market can be judged from the fact that 85 percent of trips taken in the United States are by car. SERVICES . motels that serve people traveling by car have sprung up along highways all over the world. Gas and snacks were not as easy to find as they are today. ARCHITECTURE Motel which originally meant that the hotel provided parking. 2. It's extensively accepted that the title 'motel' first appeared in 1926. The word motel was created by combining motor and hotel. 3. DEFINABILITY Motel is a type of accommodation is often built along national roads or in visit places with simple architecture. Garages and gas stations evolved to the point of offering repair services. owning a car was considered a novelty. In the early days of the automobile. and it wasn’t surprising that owners wanted to protect their investments by parking their cars in garages. Gas pumps were often placed on sidewalks in front of stores. Early travelers were warned to fill their tanks every time they stopped because availability was unpredictable. low-rise. 1. ORIGIN Motels first appeared in the USA. The Model T built by Henry Ford saw automobiles develop into economicalmode of transport for a lot of people which allowed them to travel all over the nation than everbefore. People bought cars outright with cash. Motel referred initially to a single building of connected rooms whose doors face a parking lot and/or common area or a series of small cabins with common parking.

Affordable automobiles provided average Americans a new type of freedom and a way to escape their daily routines by touring the countryside on short weekend trips or cross country treks. Offer a wide variety of valued services including:           24 hour check-in service Quick check-in service for larger tour groups/functions Accepts all major credit cards Dry Cleaning Room service – offering full restaurant menu options Licenced Bar & Restaurant BBQ Facilities Shaded Pool Austar – in-house movies. . Motels or motor hotels providing parking facilities for cars were also constructed in many large cities.UNIT ONE: THE ACCOMMODATION INDUSTRY When automobiles were first used. safe deposit… Tourist Cabin/Tourist Court 1. offering services comparable to the more traditional hotels. so that the birth of tourist cabins. flimsy and inexpensive tourist courts and then by the modern motel. television. FACILITIES Facilities in room: beds. replacing most of the tourist cabins. motor camping war the number-one national pastime. national chain hotels and motels dominated the highways. Breakfast & Dinner Special menu’s can be catered for 5. Those travelers required more conveniences. hair dryer. minibar. ORIGIN By 1923. telephone. where they now compete with the older commercial hotels. sports and news Function Room (seating maximum 120 people) Special packages can be arranged to suit your needs:      Room only Room & Dinner Bed & Breakfast Bed. Eventually.

tourist cabins and courts have evolved into the motels of today. radio. Because the airplane extended the distances that people could travel in the short period . including places that were quite isolated. In general. usually consisting of a bedroom and bathroom 4.… system equipment and a staff service. A few years ago. for the accommodations industry . ARCHITECTURE One of a number of small separate units.UNIT ONE: THE ACCOMMODATION INDUSTRY 2. swimming pool. security … Resort 1 . The airplane made may more places available for development as resorts. each providing overnight accommodation for travelers. FACILITIES Inside the tourist cabin: Tourist cabin which providing overnight accommodation for travelers. The most direct result of the increase in tourism that was attributable to the airplane was a boom in the construction of the resort hotels. usually consisting of a bedroom and bathroom with hot shower. 2. restaurant.Resort is general area such as: hotels. spa. 3. Original of the resort: Since the airplane have appear . gyms. What is a resort? Resort is a place to which people travel for recreation purpose. Torremolinos was a tiny fishing village not too far from Malaga on the southern coast of Spain. . . make tourism more and more development. DEFINABILITY Terms that were used in the early days of the automobile for places where people traveling by car found accommodations.

UNIT ONE: THE ACCOMMODATION INDUSTRY Torremolinos is probably the most famous of the Costadel Sol resorts due to the fact that it was the first town in this area to be developed for tourism and it definitely lead the area's tourist boom of the 1950's and 1960's. Over recent years. Beside that many communities in Florida . the combination of sun and sea or features that are entirely manmade. far from residential areas. Tourist can play :sport on the beach . first to ST.  Swimming pool: this place is entertainment with some game. internet . and unparalleled variety of entertainment. active and night life available . Augustine.specially family and business.wide choice of hotel and restaurants. for example . so that tourist like stay at bungalow . and climb mountain . Feature of the resort Feature of resort is a quiet. 3. and finally on to palm beach and Miami at the end of the 19 century and the beginning of the 20.  convention  Tennis course  Spa  Gyms  Business center . then to Daytona beach. harmony with nature. 4. beside that bungalow are near with nature pure air . Now it’s one of the largest resort towns in Europe. Resort may offer mountain scenery. Beside that tourist can relax on the chair next to the pool. became resort as the railroad line was extended southward along the east coast. Products of the resort  Bungalow: was built like private house with enough facilities.swimming. Torremolinos has evolved as an attractive and appearing resort noted for it clean sandy beaches . nice space and landscape … attracting to tourists.

UNIT ONE: THE ACCOMMODATION INDUSTRY  Banquet  Restaurant is very luxury and professional staff and always sample mouth watering dishes in many welcome restaurant . No pen and paper and use the projector. Chairs are setup in rows in order to face the presenter. Theatre Style The seats can be arranged in a circular. and in most cases note taking are not required. Tables are not used. as the participants are part of the audience. Facilities:  Facilities in room  Air conditioner  Shower and bath  Hair dryer  Internet  International telephone  Safe deposit  Minibar  Television CONVENTION 1. straight lines. 5. stage area or the head table. semicircular.  Bar  Souvenir. .

All delegates facing front-centre on round tables . Mostly know as not ideal for groups with interaction as except the first row all the other participants will be looking one another’s back. Provides good work space for each person to take note or use of a laptop. Have waters. 4. in house meetings or for small discussion groups. 5. U – Shape . pens and papers.UNIT ONE: THE ACCOMMODATION INDUSTRY This method is considered to perform well for large meetings or in breakout seasons. Don’t use the projector. Halfround Cabaret Use square or round tables. Not ideal for larger groups or audiovisual conference. Ideal for note taking and to use of reference material or laptop. Chairs are set at the half round of the table. Broad Room Use rectangular or oval shape table with chairs arranged around it. 2. This is normally used for board room. Ideal for meetings involving small group work or the program introduces new products. Ability for the speaker to see all participants.     Normally accommodates large groups. Classroom  Short or long narrow table will be placed in rows and the chairs will be placed on ones side of the table to face front of the room are to face the presenter. 3. Large space in the middle of the room .

or discussion groups where there is a speaker. for the participants to look at all participants face to face. audio-visual presentation or other focal point. BANQUET Large hotel room or hall available to public for functions where food may also be served. with chairs around the outside. 6. This function room layout style is often used for Board of Directors meetings. committee meetings. Chairs are the placed around outside. Tables are placed in a pattern ( U ) according to the required length and size. U-shape can use the projector and screen. Not ideal for large groups as the groups becomes bigger it would be quiet difficult for the audience to speak and communicate with each other. Not ideal for larger groups.UNIT ONE: THE ACCOMMODATION INDUSTRY Unlike the broad room. Hollow Square Placing rectangle tables in a squire pattern and placing the chairs on the outskirts to face the opposite table. Not recommended for large groups as when the squire becomes big it would be hard for the participants to see as well as to communicate with each other. Does not work well with visual aids or with a speaker as all the participants are not facing one direction. Also called banqueting room or function room. The presenter or the visual aids are at the opening of the U Ideal for small groups of conversations between the presents and the participants. A series of conference tables set in the shape of the letter U. Double U – Shape Be set up in case one U-shape is too long 7. .

It can organize. We provide the setup of tables and chairs and can also help with audiovisual needs. .Food/Beverage Renters must select from one of the exclusive caterers for food or beverages served at events. NO RED BEVERAGES. Some dishes are presented to the table as the buffet and some dishes will be grilled on charcoal.Buffet It’s can organize outside.Guidelines Meeting room cancellations require a two week notice to receive a refund. You are arranged for seating. Smoke and Tobacco Free. so u can have a place to sit while eating. Decorations You are welcome to bring in your own decorations. A specific layout is confirmed during the reservation process.October. A portable beverage bar (alcohol/non alcohol) with a dispenser is available. Ask to see our photo book for ideas. You can order your favorite grilled dishes by yourself. Designated outdoor areas are available for smokers. 3. 5. No tape or adhesives on walls or furnishings during your room rental. 2. Please. 4. a large catering kitchen. natural lighting from windows lining the south wall.UNIT ONE: THE ACCOMMODATION INDUSTRY 1.Barbecue . Traditional American barbecue is not what your Dad did to hamburgers and hot dogs in the backyard on the 4th of July.Table Setup Tables are 5 foot rounds and can seat up to 8 people. too. When alcohol is served a security guard is required to be present The Banquet Room includes a large wood dance floor. You can choice your favourite foods comfortably It’s so exciting when u serve by yourself . Renters are required to use a exclusive licensed liquor provider to have alcohol at events. a built in stage. The arrangement on the tables will depend upon what is being served. We will provide hooks. a screen that lowers from ceiling. this will include tables for the food as well as a table for drinks. magnets and easels to assure no damage occurs. Having various foods and keeping warm. That was grilling (cooking directly . as well as a private patio area available from the months of April .

The staffs brings each plate of food to serve.UNIT ONE: THE ACCOMMODATION INDUSTRY over flames) a great tradition but it ain't real barbecue. Barbecue is a true American original with it's roots in the south. dinners. 6 – 9 dishes. new contacts are made. played at a volume that encourages conversation. or in a business such as an art gallery or bookstore. they mill about. most home entertaining was quite formal: people hosted teas. Rather than allowing participants to engage in deep and lengthy discourse.M. business cards exchanged. At purely social cocktail parties. The foods are devided and arranges on dishes. but remain standing. usually for a period of about two hours. conceived in the 1920s. or vocal jazz. Barbecue and grilling are often confused because they both involve flames and cooking meat. typically from 5:00 to 7:00 P. friends catch up or become reacquainted. Normally. solo piano. held early in the evening. Drinks in hand.Cocktail History of the Cocktail Party The cocktail party is a modern invention.or 6:00 to 8:00 P. and connections renewed It's a type of luxury The party isn't organized for mass The guests stand to drink. Deluxe . guests are not seated. but it's popularity has grown over the years and now it has branches reaching all over the place. socializing to the strains of music. Before World War I. in a food-service setting such as the private room of a restaurant or hotel. typically an instrumental arrangement. the social aim of the cocktail party is for guests to participate in small talk. At business-related cocktail parties. new friends are introduced. Each region of the country has it's own unique style and definition of what good 6.M. After 1918 informal entertaining became much more accepted The cocktail party is a social gathering. and balls. It may take place in the home.

INTENSIVE The difference between the quality of the hotels. The proportion of employees to resort. At the top are the luxury hotels. equipment or furnishing. facilities and so on. with others receiving from five stars to one star. and recreational facilities and so on will feeling satisfied with the great serves. But in a small hotel. With the development of tourism industry. The standard features include private bathrooms. there may be three employees for every guest room. with ten to twenty rooms. The standard features include private bathrooms. In between these two extremes are establishments offering a wide range of service and comfort. A system for rating hotels according to quality is widely used in France and a number of other countries. with one hundred rooms needed one hundred and fourty person. Other difference. Obviously . And. accommodations industry has benefited from it. it is not entirely a matter of decision. Personalized greeting for each guest with fresh air or a present in the room The front of hotel designed luxury. often a husband and wife who own and manage the motel and in turn hire a maid to do the housekeeping chores. It’s a place for who have high income. However. A hotel that prides itself on its quality of . the services offered by a small hotel will be far more restricted than those provided by a luxury hotel. So how many employees need? That depend. This system puts the top hotels in a special deluxe category. may have only three employees. room telephones. the number of employees are also a matter of prime importance. In a luxury hotel. The resort and hotel.UNIT ONE: THE ACCOMMODATION INDUSTRY Another way of categorizing hotels is by the quality of service the offer. requires a large number of people to peform its services and requires professional employees. but in hotel only one hundred twenty person. LABOR . U can enjoy your time at lager spacious with the beautiful view. The customers are the business man and women. which generally offer their guest the greatest comfort and convenience possible At the bottom are those that provide merely a place to sleep.

Profession is very important. Skilled and experienced employees are scarce resource. because it is the face of the hotel. However. and maintain stable occupancy. With a large number of the staff. hierarchy in the luxury hotel is very various. FRONT OF THE HOUSE That is: Services and functions of a hotel that invole management. Tourism employees in Vietnam are generally unskilled and require considerable investment in training and development. Sales and Marketing division who bring guests to the hotel. foreign language skill in meeting the critical demands of the accommodation industry. But managers should be aware of the front office division. It should be noted that some fornt of the house employees those in accounting or sales and promotion for example. training for these sectors in Vietnam is relatively unsophisticated and lacking in industry credibility. special services. Vietnamese tourism resources have lack of occupational skills and knowledge for providing good service. Therefore. Each division has a different function. accounting. have little or no dealing with the public. sales and promotion. . vocational education is very limited. Regardless of the number of workers. baggagemhandling.UNIT ONE: THE ACCOMMODATION INDUSTRY service also maintains high standards of performance. hotel employment itself falls into two broad categories that are traditionally designated by the pharases : front of the house and back of the house. Accounting control the operating revenues and expenditures. It is noted that exacerbating this lack is the limited practical training and poor collaboration between training institutions and the industry. car attendants. training programs run by the hotel help to make sure that the staff meets the standards. the front desk. As tourism industry in Vietnam is quite developed in recent years. resorts. there is a fundamental need in development and training of service and production employees for employment in hotels.

hotel amenities. If the front of the hotel is seen as the face of the hotel. location and reviews. FOOD&BEVERAGE F&B is typically the widely accepted abbreviation for "Food and Beverage". This graph shows you the number \ HK DEPARTMENT When selecting the best hotel for a vacation. F&B department provides food and beverage for all customers in hotel. Some of the employees in this group-restaurant or room service waiters and chambermaids. waiters. An important factor that is usually overlooked unless it is unsatisfactory is the work of the housekeeping staff. contact with the guests. the back of the hotel contacts with customers less.UNIT ONE: THE ACCOMMODATION INDUSTRY BACK OF THE HOUSE you know that. Jobs in the back of the house include food and beverage preparation and service. let’s look at the illustrations. including hotels. waitresses. laundry and valet service. This is …… F&B department includes F&B manager. Hotel housekeeping is a difficult and demanding job that requires much more than might be expected . and bartenders The largest section of F&B employees are in restaurants and bars. contacts frequently with people. Well. resorts. chefs.. These hardworking individuals ensure that messy rooms are miraculously spotless at the end of the day. although rather limited. and delivery of foods. engineering and maintenance. festival party. and casinos I’d like you to look at this organization diagram. wedding or birthday party. have frequent. the making. most people will assess the size of the rooms. This department is also responsible about preparation and serve many kinds of banquet such as barbercue. which is the sector/industry that specializes in the conceptualization. But it has a no less important role. housekeeping.

UNIT ONE: THE ACCOMMODATION INDUSTRY Housekeeping is the act of cleaning the rooms and furnitures of a house or a hotel. staff uniforms and customer’s clothes become cleaner The work of the laundry department staffs in the hotel is divided into two groups. without this. Total is 10 people LAUNDRY&DRY Laundry and Dry department helps linens. it’s trolley. comb. you’ll be comfortable and relax after your long journeys. if you live in a clean room. these are some tools for cleaning room hotel first. the hotel will not work because there is no clean room. shower cap… in addition. soap. An employee should range from 15 to 30 minutesto clear a room. the facilities to provide to customers Housekeeping is done to make the room look better and be safer and easier. Number of rooms where employees have to depend on the size of the room and bed. HK is seen as the heart of the hotel. Engineering and maintenance for a small establishment may be done by contract with local firms. this is the diagram of Engineering. whereas a large hotel will hire its own staff for these functions. there’s caution sings mod and broom kind of chemical ENGINEERING&MAINTENANCE the staffs of this department are responsible for Repairing. maintaining and replacing damaged equipments in the hotel. . shampoo. pillows. this is a type of trolley used for containing necessary equipments for cleaning the room such as: kinds of towels sheets. Housekeeping in hotels is the work which requires a good health for employees to perform many different tasks. duvets amenities such as: toothbrush.

UNIT ONE: THE ACCOMMODATION INDUSTRY Group 1 consists of two people doing the work: sorting. . I’d like you to look at three organization diagram of three kinds of hotel this is small hotel medium hotel large hotel look at 3 graph. we can see: Depend on the size of hotel. That’s all I have to say about BACK OF THE HOTEL. there will be differences of organization structure and the number of staffs. Group 2 consists of six people who do the work: drying laundry (except towels) and folded. washing and drying towels.

UNIT ONE: THE ACCOMMODATION INDUSTRY .

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