Internship report 2010

CIIT Lahore

National Bank of Pakistan Main Branch, station road Nowshera Cantt, (0382) Khyber Pakhtoon Khwan

Submited to :

Tahir Aziz Khan (Internship Incharge)

Submitted by : Registration # : Submition date :

Hina Khan BBA-f7- 027

COMSATS Institute of Information & Technology Defence road off Raiwind Road, Lahore

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Internship report 2010

Table of Contents
EXECUTIVE SUMMARY----------------------------------------------------------------------------------------------3 EVOLUTTION OF BANK---------------------------------------------------------------------------------------------4 VISION AND MISSION-----------------------------------------------------------------------------------------------5 CHAPTER 1:___________________________________________________________________________________________________ ORGANIZATION PROFILE INTRODUCTION--------------------------------------------------------------------------------------------6 History of NBP----------------------------------------------------------------------------------------------7 Branch Network--------------------------------------------------------------------------------------------9 Product Line-----------------------------------------------------------------------------------------------10 Services-----------------------------------------------------------------------------------------------------15 Groups and Divisions -----------------------------------------------------------------------------------16 Committees ------------------------------------------------------------------------------------------------22 Board of Directors ---------------------------------------------------------------------------------------27 Senior management -------------------------------------------------------------------------------------28 Organizational structure ------------------------------------------------------------------------------30 Hierarchy---------------------------------------------------------------------------------------------------31 Departments of branch---------------------------------------------------------------------------------33 SWOT Analysis--------------------------------------------------------------------------------------------38 Marketing Strategies------------------------------------------------------------------------------------41 Competitive Analysis------------------------------------------------------------------------------------41 Business Process Analysis-----------------------------------------------------------------------------42 CHAPTER 2:___________________________________________________________________________________________________ HRM in NBP------------------------------------------------------------------------------------------------44 CHAPTER 3:___________________________________________________________________________________________________ MY DUTIES -------------------------------------------------------------------------------------------------46 ACOMPLISHMENT----------------------------------------------------------------------------------------47 PROBLEMS-------------------------------------------------------------------------------------------------47 RECOMMENDATIONS------------------------------------------------------------------------------------48 BIBLIOGRAPHY-------------------------------------------------------------------------------------------49 BUSINESS JARGONS--------------------------------------------------------------------------------------50

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Internship report 2010

EXECUTIVE SUMMARY This internship report is all about National Bank of Pakistan. National bank of Pakistan is huge organization with multiple divisions. This report includes its introduction, its branch network, structure and major support departments working in National bank of Pakistan. Furthermore, the overview of human resource activities are included. I spent 6 weeks in National bank of Pakistan, main branch Nowshera Cantt. I spent 2 weeks in account opening desk first and 1 week in remittance desk, 1 week in government section, 1 foreign exchange and 1 week in advances National bank of Pakistan keep their records online through online banking. In the end I would like to mention that in my tenure of Six weeks I learned a lot and gained knowledge about the real world practices of banking. In this short time span I could not learn much but I tried my best to learn enough. My supervisors were very helping to me. They teach and supported me at every stage and made me understand the real world practices of banking and its importance.

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Internship report 2010

EVOLUTION OF BANKS There are different opinions that how the word „Bank‟ originated. Some of the author‟s opinion that this word is derived from the word „Bancus‟ or Banque‟, which means a bench. The explanation of this origin is attributed to the fact that the Jews in Lombard transacted the business of money exchange on benches in the market place; and when the business failed, the people destroyed the „bench‟. Incidentally the word „Bankrupt‟s said to have evolved from this practice. Some of the authors are of opinion that the word „Bank‟ is derived from the German word back, which means „joint stock fund‟. Later on when the German occupied major part of the Italy the word „Back‟ was italicized into „Back‟. Definitions of Bank "A financial institution, which deals with money and credit. It accepts Deposits from individuals, firms and companies at a lower rate of Interest and gives at higher rate of interest to those who need them.” A financial establishment which uses money deposited by customers for investment, pays it out when required, makes loan at interest, exchanges currency, etc. J.W Gilbert in his principles and practice banking defines a banker in these words: “A banker is dealer in capital or more properly, a dealer in money. He is intermediate party between the borrower and the lender. He borrows of one and lends to another”.

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Internship report 2010 Vision To be recognized as a leader and a brand synonymous with trust, highest standards of service quality, international best practices and social responsibility. Mission NBP will aspire to the values that make NBP truly the Nation‟s Bank, by: • Institutionalizing a merit and performance culture • Creating a distinctive brand identity by providing the highest standards of services • Adopting the best international management practices • Maximizing stakeholders value • Discharging our responsibility as a good corporate citizen of Pakistan and in countries where we operate Core values • Highest standards of Integrity • Institutionalizing team work and performance culture • Excellence in service • Advancement of skills for tomorrow‟s challenges • Awareness of social and community responsibility • Value creation for all stakeholders Goals To enhance profitability and maximization of NBP share through increasing leverage of existing customer base and diversified range of products.

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The bank operates above 1200 branches in Pakistan and 18 overseas branches. corporate entities and government. It has redefined its role and has moved from a public sector organisation into a modern commercial bank.NBP is the employer of choice. While it continues to act as trustee of public funds and as the agent to the State Bank of Pakistan (in places where SBP does not have a presence) it has diversified its business portfolio and is today a major lead player in the debt equity market. The career path is full of challenges and opportunities. It has developed a wide range of consumer products.Internship report 2010 INTRODUCTION The National Bank of Pakistan has its headquarters in Karachi. It is now listed on all Stock Exchanges of Pakistan. and while it has not been completely privatized. The Bank has absolutely open culture where members share and communicate freely. partial privatization has taken place. agricultural financing. National Bank of Pakistan is today a progressive. The whole NBP family comprises of committed and dedicated members with passion to serve in their respective functional areas. to enhance business Page 6 . efficient. corporate investment banking. and customer focused institution. National Bank of Pakistan is the largest commercial bank operating in Pakistan. The Bank has challenging work environment where merit and performance help the individuals to explore their true potential. The Bank's services are available to individuals. retail and consumer banking. It has offloaded 23.2 percent share in the stock market. treasury services and is showing growing interest in promoting and developing the country's small and medium enterprises and at the same time fulfilling its social responsibilities. 1 Subsidiary at Almaty (Kazakhstan) and 11 Representative Offices all over the world. As a caring employer the Bank enables the employees to excel and grow in highly congenial employment conditions and culture. as a corporate citizen. . Pakistan.

It has been the recipient of The Bank of the Year 2001. It has taken various measures to facilitate overseas Pakistanis to send their remittances in a convenient and efficient manner. The Asian Banker. 2006 and 2007. History of National Bank of Pakistan The history of National Bank of Pakistan is part of Pakistan‟s struggle for economic independence. 2004 and 2005 Award by The Banker Magazine. NBP Advance Salary. NBP Saiban. National Bank has earned recognition and numerous awards internationally. . Some schemes have been specifically designed for the low to middle income segments of the population. It has also been presented a Recognition Award – – 2004 for having a Gender Sensitive Management by WEBCOP AASHA besides other awards. More recently it has started Electronic Home Remittances Project. business and industries. 1949 under the National Bank of Pakistan Ordinance. Global Finance. Kissan Time Awards – 2005 for NBP's services in the agriculture field. National Bank of Pakistan was established on November 9. These include NBP Karobar. NBP Kisan Dost. self employment scheme for unemployed persons. 2002. 1949 Page 7 . the Best Foreign Exchange Bank –– Pakistan for 2004. NBP Cash n Gold.Internship report 2010 and cater to the different segments of society. 2005. It is listed amongst the Region's largest banks and also amongst the largest banks in South Asia 2005. Global Finance. Best Emerging Market Bank from Pakistan for the year 2005. administrator to Qarz-e-Hasna loans to students. public transport scheme. The Bank commenced its operations from November 20. In 2002 the Bank signed an agreement with Western Union for expanding the base for documented remittances. The Bank has expanded its range of products and services to include Shariah Compliant Islamic Banking products. It has implemented special credit schemes like small finance for agriculture. 1949 in order to cope with the crisis conditions which were developed after trade deadlock with India and devaluation of Indian Rupee in 1949.

Iraq. Page 8 . NBP acquired Bank of Bahawalpur (est. 1947 by the former Bahawalpur State  1955 By this time NBP had branches in London and Calcutta.  1971 NBP acquired Bank of China's two branches. The Bank‟s Karachi and Lahore offices were subsequently opened in December 1949. East Pakistan and directed its resources in financing of jute crop.  1957 NBP established a branch in Baghdad. one in Karachi and one at Chittagong. Its first branches were in jute growing areas in East Pakistan.  1974 The government of Pakistan nationalized NBP. As part of the concomitant consolidation of the banking sector. Offices in Karachi and Lahore followed. In 1951.  1950 NBP established a branch in Jeddah. the country was once again faced with a crisis in the cotton trade when prices was crashed and touched the lowest level since independence following the cessation of hostilities in Korea.  1964 The Iraqi government nationalized NBP's Baghdad branch. The precise summary of National Bank of Pakistan regarding its countrywide and overseas operations is as fallows:  1949 National Bank of Pakistan (NBP) was established under the National Bank of Pakistan Ordinance 1949 and was 100% govt.  1965 The Indian government seized the Calcutta branch on the outbreak of hostilities between India and Pakistan.-owned. Saudi Arabia. It also undertook Government Treasury operations. Tanganyika. NBP acted as an agent of the Central Bank wherever the State Bank did not have its own Branch.  1967 The Tanzanian government nationalized the Dar-Es-Salaam branch.Internship report 2010 at six important jute centers in the then.  1962 NBP established a branch in Dar-es-Salaam. NBP merged with Eastern Mercantile Bank and with Eastern Bank Corporation.  The Bank in 1950 had one subsidiary „The Bank of Bahawalpur‟ on December4. At separation of East Pakistan NBP lost its branches there. 1947).

1 Subsidiary at Almaty (Kazakhstan) and 11 Representative Offices all over the world.  2001 State Bank of Pakistan and Bank of England agree to allow only 2 Pakistani banks to operate in the UK. The Bank has 12 Regional Computer Centers to cover various on-line and batch system requirements of branches and controlling offices.  2005 NBP closed its offshore branch in Cairo. Its field operations are controlled by 29 regions reporting to as many Regional chiefs. 1991). 12 corporate branches and 1249 domestic branches headed by Branch Managers. Kazakhstan. 18 overseas branches. NBP and United Bank agreed to merge their operations to form Pakistan International Bank.  1997 NBP's branch in Ashgabat.Internship report 2010  1977 NBP opened an offshore brain Cairo. Presently the National Bank of Pakistan is divided into various Groups headed by SEVPs/EVPs. Turkmenistan commenced operations. The National Bank of Pakistan has 156 online branches throughout the country. The bank has 12 SWIFT local centers.  1994 NBP amalgamated Mehran Bank (est. Branch Network Today the Bank has more than 8. It has modernized its services by installing Automated Teller Machines (ATMs) called “CASH LINK” at selected branches. who control 40 zones and 15 single Branch zones headed by Zonal Chiefs. Page 9 . of which NBP would own 45% and United Bank 55%.  2003 NBP received permission to open a branch in Afghanistan.8 million accounts & Bank maintains its presence in all the major financial centers of the world through over 1200 branches locally.  2000 NBP opened a representative office in Almaty.

and CJSC Bank. are sold to the same customer groups. NBP Modaraba Management Company Ltd. New York and Tokyo. The Bank's joint ventures are. First Investment Bank and NAFA. national and local. and Page 10 . In marketing. United National Bank (UK). The Bank has representative offices abroad.Internship report 2010 The Bank's organizational structure reflects the three levels at which it operates: international. A product line is defined as “A group of products that are closely related because they function in a similar manner. Its subsidiaries are Taurus Securities Ltd. The Head Office formulates and implements the strategic. The National Bank of Pakistan offering for sale several related products individually. Kazakhstan. services and ideas. Tashkent. The Branch network of National Bank of Pakistan is divided into following categories         ATM network ( Total ATMs 101 & Total ATMs machines 104) Domestic network ( over 1200 Branches) Islamic network ( 5 Branches) Online network ( 156 Branches) Overseas network ( 29 Branches) Swift network ( 12 Branches) Customer Facilitation Centers (6 Customer Facilitation Centers) Agriculture branches ( 825 Branches) Product Lines The most precise definition of product is anything capable of satisfying needs. including tangible items. in London. management and operational policies. Chicago and Toronto. an Asset Management Company (a joint venture with NIB Bank & Fullerton Fund Management of Singapore). Almaty. which is commonly known as product lining. a product is anything that can be offered to a market that might satisfy a want or need. Beijing. NBP Exchange Company Ltd. NBP Capital Ltd.

Current Deposits These are payable to the customer when ever they are demanded. NBP charge Rs.Internship report 2010 are Marketed through same types of outlets. I. The period for which these deposits are kept by the bank ordinarily varies from three months to five years in accordance with the agreement made between the customer and the banker. he incurs the obligation of paying all cheques etc. III. and the rate of profit/Return varies with the duration for which Page 11 . Profit/Return is paid to the depositors on all fixed or Time deposits. 1. II. There is no restriction on the withdrawals from the deposit accounts but the amount of money withdraw is deleted from the amount to be taken for calculation of products for assessment of profit to be paid to the account holder.500 for opening of PLS Savings deposits. Fixed Deposit Account (Time Deposits) The deposits that can be withdrawn after a specified period of time are referred to as Fixed or Term Deposits. failing which incidental charges are deducted from such accounts. or fall within the given price ranges”. DEPOSITS The National Bank of Pakistan offers to their clients a variety of Deposit Schemes with personalized services at competitive rates of interest. PLS Saving Deposits In Pakistan a Savings Deposits Account can be opened with a very small amount of money. Bankers in Pakistan do not allow nay profit on these deposits. and the depositor is issued a cheque book for withdrawals. drawn against him to the extent of the balance in the account. The followings are the main consumer banking products of NBP. Any Pakistani citizen can open his/her account for any deposit scheme at any of its Branches strategically located throughout Pakistan. Profit is paid at a flexible rate calculated on six monthly bases under the Interest Free Banking System. and customers are required to maintain a minimum balance. When a banker accepts a demand deposit.

One of these reforms relates to foreign currency accounts. PREMIER SAVER • Earn up to 7.a. Fixed deposit accounts have higher rate of interest as compare to other accounts. which can be opened in United States Dollars. The bank grants to the depositor a fix deposit (FDR) which is not transferable to any other person.000. 300. 5. for the purpose of strengthening the Foreign Exchange Reserves.for 5 years • Free Demand Draft.25% p. + • Minimum saving balance of Rs.000/-* • Free NBP Cash Card (ATM + Debit) • Convenience of NBP Online Aasan Banking (for online banking customers) • Two debit withdrawals allowed in a month & no limit on number of deposit Page 12 . Foreign Currency Account Government of Pakistan has introduced many important reforms in Foreign Exchange Control in the country since February.& a maximum balance of Rs. 20.Internship report 2010 the amount is kept with the banker.000/.000/.a. IV.and a maximum deposit of Rs. Euro and Japanese Yen in any of the authorized branches of commercial banks throughout the country. 1990. Pay Order and Cheque Book* • Convenience of NBP online Aasan Banking (for online banking customers) • Free NBP Cash Card (ATM+Debit) • Running finance facility up to 90% 3. The rate of interest rises with the length of period and the amount of deposit. By giving an advance notice to the bank the deposit can be withdraw from the bank before the expiry of the period. 20. 2.001/. • Minimum deposit of Rs. PREMIER AMDANI • Earn up to 11% p. Pound Sterling.

SAIBAN • Home Purchase • Home Construction • Home Renovation • Purchase of Land + Construction • Balance Transfer Facility (BTF) (Open the Door to Your Dream Home) Home Financing 6.Internship report 2010 transactions • Profit calculated on monthly and paid on half yearly basis 4. Semi Government and Autonomous bodies receiving salaries through NBP accounts Page 13 . 10% of asset price (5% for PCO & Telecaster) • Tenure 1 to 5 years (for PCO 2 years) • Grace period 3 months • Maximum loan amount Rs.a. ADVANCE SALARY • Easy installments of 1 to 60 months at your choice • No minimum income collateral & insurance charges required • Quick processing and fastest disbursement • The product is for permanent employees of Government.00% p.a. 200. • The customer will pay markup @ 6% p.. rest will be borne by GOP* • Life & disability insurance paid by GOP* 5.000/• Age 18-45 years • Mark-up (variable) 1 year KIBOR + 2. KABOUR • Minimum down payment.

except for the customer‟s equity • Customer‟s equity freely available for investment • Equity acceptable in cash or approved shares 9.Internship report 2010 7. 20. 14. 000/-against each 10 gms of net weight of Gold Ornaments No maximum limit of cash Repayment after one year Roll over facility No penalty for each repayment 10. INVESTOR ADVANTAGE • Comfortable environment for trading • No security requirement. CASH AND GOLD      Facility of Rs.000/.per day • Account Balance Enquiry • Mini Statement (Only at NBP ATM) • PIN Change facility (Only at NBP ATM) 8. CASH CARD • Use it as an ATM in any of the ATM‟s in Pakistan • Use it as Debit Card in any of the outlets with ORIX POS machine • Cash withdrawal up to Rs. KISAN DOST • Competitive mark-up rate • Quick & easy processing • Delivery at the farmer‟s doorstep • Technical guidance to farmers • Wide range of financing schemes for farmers Page 14 .

Flood. 500. PROTECTION SHIELD • No documentation • No medical required • Premium Auto Debit facility & choice of deactivation • Coverage includes death due to: • Natural Calamities e. bank or a US Dollar credit or debit card in order to remit funds through this channel 12.S.g. residents for sending money to their family and friends in Pakistan.000/. gold ornaments and paper security • Loan facility on revolving basis for three years (renewable on yearly basis without documentation and approval) 11.Internship report 2010 • Finance facility up to Rs. Cyclone etc. Earthquake.S.for landless farmers against personal guarantee • Financing available against pass book. This service is available to U. PAK REMIT Pakremit is an internet based Home Remittance Service. One must have a valid US Dollar account with a U. residential/commercial property. • Accident • Riots* • Civil Commotion* • Strikes* • Acts of Terrorism* SERVICES a) NBP ONLINE • Balance Enquiry • Statement of Account Page 15 .

He group facilitated 122 projects and syndicate financing proposals which were mainly in financing for energy and power sectors. Varied banking and investment products are offered to the corporate clients from working capital financing to infrastructure project. divestitures. structured and syndicated financing. Advisory fee on corporate finance was a major contributor as the bank executed a number of large transactions in the energy and infrastructure projects.0800 – 80080 GROUPS Corporate and Investment Banking Corporate & Investment Banking Group enjoys robust relationship with premier corporate clients. The length and breadth of our corporate clientele has been built on corporate strategy of providing comprehensive and customized financial solutions to our corporate customers. financial restructuring. The bank also focused on increasing trade finance income by leveraging the bank‟s relationship with clients. Corporate & Investment Banking Group is geared to take advantage of tremendous growth potential of corporate accounts and continued its efforts to remain a major contributor to Page 16 .Internship report 2010 • Stop Payment • Cash deposit to own and third party account • Cash withdrawal through Cheque Transfer of funds to own and third party account • b) NBP HELPLINE • For all NBP Products Enquiry • Complaint Resolution • Telesales Call Now . mergers and acquisitions assignments and associated financing solutions.

along with prudent growth in advances.Internship report 2010 the bank‟s earnings. SME financing is an area of good future potential. the Commercial & Retail Banking Group (C&RBG) closed 2009 with the key performance indicators being positive. this sector suffered considerable pressure that reduced the repayment capacity of the borrowers for existing loans and also their willingness to go for fresh financing. Due to negative impact of high inflation & interest rates. competitive pricing and wide product range to valued corporate clients. Commercial & Retail Banking NBP has the largest retail client base in the country with one of the highest retail portfolios. These loans are fully backed by GOP guarantee. In 2009 however due to the high interest rate environment and pressure due to non performing loans. It is striving to market new clients and retain the existing relationships and build market share through offering superior services. power shortages. Due to these factors SME loans registered decline. Page 17 . With the increase in NPLs. Commodity support prices were raised by the Government to provide much needed support and encouragement to the growers and as a result the loans under commodity operations witnessed robust growth during 2009 and increased by 110%. the consumer advances registered decline. The absolute domestic deposits base increased by 22% with emphasis on growth in low cost deposits. Despite an ailing economy and adverse macroeconomic factors. the focus on recoveries has been heightened. The bank‟s retail strategy focuses on its extensive branch network and leveraging the customer base. As a major initiative in this direction the bank launched CASA Deposit Mobilization Scheme in late 2009 aimed at mobilizing Current / Saving Accounts through incentivizing employees. fluctuation in commodity prices and reduction in export orders.

Bank‟s overseas network is spread in 16 countries of the world comprising of 22 branches. In addition efforts are underway to upgrade Bank‟s existing Representative Offices in Tashkent and Beijing. Presently. The importance of agriculture financing cannot be over emphasized as agriculture is key to Pakistan‟s future. South Asia and Far East to capture trade related business.Internship report 2010 Overseas Banking National Bank of Pakistan is present in all major financial centers of the world. the agriculture financing facility is offered under the product category of NBP Kisaan Dost where 30 agriculture financing schemes are offered. a wholly owned subsidiary and a Joint Venture Bank in the United Kingdom besides three Representative Offices. The bank‟s product and services are offered to address the needs of both the farm and non farm sectors. processing. advances to individuals and corporate clients. Page 18 . Japan as well as in the emerging markets of Central Asia. Pakistan‟s rural economy has high growth potential and offers attractive opportunities. Agriculture Finance The bank aims to cater to the entire farming and non-farming agriculture business and provides finances ranging from short to long term for the production and development of crops and non-crop items for agriculture business related to packing. NBP overseas branches provide all kinds of banking facilities like accepting deposits. Hong Kong. Rural banking in Pakistan is in nascent stages and deployment of technology and modern banking channels continue to be an evolving process. grading. marketing and exports. The opening of Saudi Arabia branch is underway. participation in syndications and trade financing. storage. NBP‟s large rural coverage of the country is second to none and is one of the major strengths of the bank. USA. in Europe.

Islamic Banking is developing policies for new products like Diminishing Musharikah. The Bank is a major player in the foreign exchange and money market and is a primary dealer of government securities. the year was very volatile in terms of interest rates. Treasury Management Group actively managed its portfolio and optimized yields. Human Resource Management The bank truly values its staff and the vital role they play in successful organizations. The bank has opened eight (8) branches since 2007. exchange and interest rate management. depreciation of Pak Rupee and high inflation resulting in significant movements in yield curve. global credit tightening. For the banking industry. It has the capability to offer structured products to its customers. varying liquidity conditions. During the last two years its asset size has grown significantly with offering of market-driven products like Murabaha and Ijarah. of which three were opened in 2009. Commercial and Corporate. The overall operations showed loss as a result of higher start up cost of three new branches opened this year. „Female Empowerment‟ was launched to empower female employees and impact communities by championing the cause of women‟s empowerment in the Page 19 . Its function includes liquidity. The bank gives special attention to attracting. Islamic Banking is making its mark by catering to the Bank‟s already existing large customer-base as well as exploring new and untapped markets including SME. developing and retaining good quality human resource. Salam and Istisna to meet customer‟s needs. Our new hiring of top class MBAs as Management Trainees Officers (MTOs) and search for talent within the Bank have helped in preparing second and third tier leadership lines.Internship report 2010 Treasury Management NBP has the largest treasury in terms of size. Islamic Banking The bank believes that Islamic Banking offers good potential for growth. including derivatives.

training need assessment and succession planning. re-engineering systems. HR initiatives and strategy is amid at competitive employee compensation. A number of female MTOs have been selected. Our focus includes analysis. policies and structure of internal audit in line with our objective of undertaking risk-based and value-added activities. liquidity. trained and posted as branch managers. objective assurance and consulting activity designed to add value and improve organizational operations. 60 branches are being headed by females. Today. operational and reputation risks. Credit and Risk Management NBP is continuously upgrading its risk management process to identify. NBP is striving to become an employer of choice through improved HR policies and competitive remuneration. NBP is determined in pursuing the policy of placing females on responsible and challenging position as Branch Managers. Currently. control and governance processes. evaluate and manage risk. arranging appropriate training programs. evaluation and management of all risks which include credit. Branch Operations Managers and Customer Facilitation Officers. market. Audit & Inspection Internal Auditing is an independent. encouraging audit functionaries to acquire professional qualifications.Internship report 2010 society. In order to restructure the Audit & inspection Group in line with international best practices a detailed strategic plan has been evolved wherein time-bound action plan was chalked out to implement four pronged strategy to bring about a quality change in the functioning of audit and to change its approach from traditional procedure-based audit to a more sophisticated Risk Based & Value Added Audit & Management Consultancy. The bank‟s risk Page 20 . To achieve these goals we are hiring qualified staff. disciplined approach to evaluate and improve the effectiveness of risk management. It helps the bank accomplish its objectives by bringing a systematic.

measured. i. Compliance Compliance is an independent function that identifies. Page 21 . We have our internal filtration systems and approval hierarchy to ensure that proper authority and responsibility is established whilst reducing the lead processing time of the credit application. During 2009 we have revised Compliance Review Program (CRP) to incorporate relevant changes in rules. We have deployed value at risk (VaR) framework for measurement and monitoring of market risk. Operational Risk Management Unit has been established that supplements Credit and Market risk units for comprehensive risk management. monitors and reports on the Bank‟s compliance risk. Exception Reporting Mechanism has improved and now senior management receives report of violations promptly.e. advises. analyzed and proactively managed. financial loss or loss to the reputation which the bank may suffer as a result of its failure to comply with applicable laws. Immediate corrective measures are initiated to secure the bank‟s interest. The bank has accelerated its efforts proactively to strengthen compliance culture in the bank. and codes of conduct and standards of best practices.Internship report 2010 management policies and procedures are subject to high degree of supervision and guidance to ensure that all risk categories are systematically identified. assesses. regulations. the risk of legal or regulatory sanctions. The bank has proper monitoring system with Credit Administration Department (CAD) to further improve risk management function. regulations and changing dynamics to help senior management in identifying and assessing risk. In view of development of Compliance Review Program. Our risk management in terms of adoption of Basel II guidelines is advancing smoothly where consultants have been appointed to assist the bank in developing a robust framework for managing risk.

Mumtaz Mian Kauser Hameed Mr. M Ayub Khan Tarin Mr. These committees have well defined terms of reference and they meet at regular intervals to review and make decisions on matters of importance for their respective area of functioning. Tariq Kirmani Mr. Ibrar A. Mumtaz HR Management Committee 4 I. system of internal control. the Board of Director‟s have an active role in providing their able guidance and support to the Bank‟s management. The following are the committees: Number Name of the Committees of Directors Audit Committee 3 Chairman of the Committee Mr. Ibrar A. integrity of the Bank‟s financial statements.T Committee Board Risk Committee Agriculture Finance Committee Islamic Banking & Subsidiaries Committee 3 3 3 3 Mr. Page 22 . safeguarding of Bank‟s assets and associated risks. For this purpose a number of Board‟s committees have been constituted in the bank.Internship report 2010 COMMITTEES AT NBP At NBP. Tariq Kirmani Mr. Sikander Hayat Jamali Sports & Culture Committee 3 a) Audit Committee This committee has the oversight monitoring / assurance responsibility mainly relating to the effectiveness of the Bank‟s internal audit function.

The major achievement of the committee includes conducting a Quality Assurance Review of the bank‟s internal audit function through independent consultants to align the internal audit function with international standards/best practices of corporate governance.Internship report 2010 compliance with the applicable legal and regulatory requirements. CFO and all positions reporting to the CEO. appointment and remuneration and approval of provision of other than audit services. compliance with relevant laws and regulations. The Committee reviewed various matters during the year for improvement in the internal audit. advisory and assurance responsibilities entrusted by the Board of Directors. code of conduct and external audit etc. and perquisites of the CEO. It is also responsible for improvements in training methodology and identifying areas relevant to the needs of Page 23 . risk management. 28 meetings were conducted during 2009 and discussed the matters towards fiduciary. motivation. Chief Internal Auditor. training and development policies to achieve corporate objectives. corporate governance. It suggests strategies for negotiations with training and educational institutions both nationally & internationally for collaborating in training activities. annual increase. performance. Secretary to the Board. performance bonuses. It also recommends to the board the compensation. Institute of Internal Auditors USA. making recommendations with respect to other matters relating to their independence. It reviews and formulates human resource policies and best practices for attraction. succession. financial reporting. The Committee ensured independence of the Internal Audit function and further strengthened it in line with the requirements of International Standards on Internal Auditing. retention. b) HR Management Committee The committee is an advisory and assurance committee which assists the board in fulfilling its responsibilities relating to all HR policy matters. regulators and best practices of corporate governance. internal controls. corporate governance and Bank‟s “Code of Conduct” and co-ordination with external auditors.

T Committee The Committee is responsible for identifying areas of the prospective automation. c) I. infrastructure and outsourcing. pension. planning.Internship report 2010 the organization. The new organizational chart also supports Enterprise Core Banking Application (CBA) Projects and the existing Banking Systems /Applications /Platforms. The Committee also discussed and directed to establish state of the art training institute to impart cutting edge knowledge. IT Operations. plus incorporating the IT Internal Control Framework supported by COBIT. hardware. software. For the first time in the history of National Bank a comprehensive IT strategy for the Bank was designed which encompasses the phase-1 focusing on “Strategy for Systems Quality Assurance & Testing Strategy (Policy. institutional discipline. systems and data center integration. training & development. Methodology and Framework). depth and width of IT Service Portfolio. reviews and decides strategic technology implementation and provides guidance and approves selection of appropriate technology solution. Provided policy level guidance on bank wide Page 24 .” The phase-2 of the strategy will cover the entire bank wide transformation and full spectrum automation. During 2009 several decisions were taken for improvement in the areas of HR policies. compensation &. The ITBC has reshaped the IT Group‟s Organogram (Organizational Chart) to modernize and harmonize the entire IT Group with global and local best practices with a futuristic view to take IT into the new millennium. and other HR related areas. Procedures. The committee emphasized the automation of all HR functions. ISO ISMS 27001 and ITIL. ITBC kept a proactive oversight of all 20 Core Banking related projects through monthly meetings. modern managerial and leadership skills to the employees of the Bank and enable them to face the challenges of ever changing environment.

The functional scope of the Risk Management Committee is to develop the risk management role by identifying the relevant/new risk management tools as per Basel guidelines and developing the road map for implementing Basel II framework as per SBP guidelines. role & responsibilities of Risk & Audit.1) during the year 2009. IRAF grading. Page 25 . and Status of CIF project. It also reviews the liquidity position. ITBC assigned the Chief Information Security Officer to undertake the revamping of the Information Security Policy to achieve harmonization with ISO Information Security Management Systems 27001 standard. HR requirement of RMD. Progress on Basel II implementation. This committee also provides the reporting and research for Board of Directors. State Bank of Pakistan‟s guidelines and the COBIT Framework. d) Board’s Risk Committee (BRC) BRC over sighted the risk related issues of the bank and took several decisions for implementation. Risk reports. In 2009 the committee approved rating model for corporate & commercial borrowers. operational risk report based on fraud & forgery data & SBP penalties were the key highlights discussed in the BRC meetings during 2009. It also works for Risk & Exposure Reporting by development of Basel II‟s economic capital management frame work.Internship report 2010 transformation of all 1265 branches and Head Office from physical layouts to workflows. Regulatory Requirement. The ITBC approved the Governance. Risk Management Policy. Beside this the BRC discussed in detail and took decisions on various issues. forecasting and projections and portfolio of the Bank. Sectoral Analysis. an overview of operational risk management. Development on SaS Project. ITBC approved the updated policy “ Information Security Policy” (IT Security Policy v1. Risk and Compliance (GRC) Stream / Project. and data quality. Industrial Ratings. Various MIS reports such as Monthly Risk Bulletin.

Particular emphasis was given to disbursement of finance to improve the yield/out put of this sector while maintaining the healthy recovery ratio. future profitability and growth of Islamic banking. Culture & CSR Division and also approved various incentive and cash award policies for sportspersons working for NBP. To evaluate the commercial viability. the committee directed management to look into the formation of bank‟s own assets management company. Registering the potential of Assets Management companies in Pakistan. The Committee also finalized the fee structure and membership rules & regulations of NBP Sports Club. Livestock/Dairy Farm Financing policy and Agricultural Finance Policy Manual. The committee also facilitated an agreement between NBP Exchange Company (a wholly owned subsidiary) and Western Union for home remittances. f) Islamic Banking & Subsidiaries Committee This Committee provides strategic guidance and recommends initiatives for expansions.Internship report 2010 e) Agriculture Finance Committee Agriculture Finance Committee directed restructuring and reorganization of Agriculture Finance Group and approved TOR. mergers & acquisitions. the committee guided Islamic Banking Group to prepare business plan for the year-2010 and henceforth strategic plan 2011-2013. g) Sports & Culture Committee The functional scope of the Committee is to devise strategies to promote sports and cultural activities in the bank as well as in the country. particularly those backed by banks. vision & mission statement of the group. Page 26 . The strategic endeavors resulted in expansion in NBP Islamic banking branch network covering all major cities of the country. During 2009 the Committee reviewed the progress of various activities undertaken by the Sports.

Ekhlaq Ahmed Director Secretary Board of Directors Page 27 .Internship report 2010 The Committee also reviewed the performance of the Bank‟s sports teams and provided guidance and support to enhance their performance. squash. Tariq Kirmani Director Director Director Director Designation Chairman & President Mr. excluding the President. BOARD OF DIRECTORS Pursuant to Section 11 of The Banks‟ (Nationalization) Act. swimming pool. Mumtaz Mr. Ibrar A. badminton. Name Syed Ali Raza Mr. indoor tennis. NBP Sports Club was inaugurated in 2008 and is now fully functional and offers state of the art facilities to its members including health club. 1974. The Award ceremony was held in February-2009. Mohammad Ayub Khan Tarin Mr. the number of Directors of the Bank shall not be less than 5 and not more than 7. Muhammad Arshad Chaudhry Director Mr. The Committee also approved NBP Award for Excellence in Literature and devised modalities for evaluation of books. Sikandar Hayat Jamali Mian Kausar Hameed Mr. table tennis and snooker.

Internship report 2010 SENIOR MANAGEMENT The senior management of National Bank of Pakistan is consists of Group chiefs. Asif A. Brohi Shahid Anwar Khan SEVP & Group Chief. Operations Group SEVP & Group Chief. The National Bank of Pakistan has following groups and divisions:  Corporate and investment Banking Group  Operations Group  Credit Management Group  Audit & Inspection Group  Compliance Group  HRM & Administration Group  Commercial & Retail Banking Group  Treasury Management Group  Special Assets Management Group  Employees benefit & Disbursements Group  Overseas & Coordination Group  Islamic Banking  Core Banking Application. PMO  Financial Control Division  Information Technology Group Name Qamar Hussain Group/post Chief Operating Officer . Head of Credit & Risk Management Group Dr. who report directly to the Directors of Bank. The whole functions of National Bank of Pakistan are performed under these Groups. Overseas Banking Group / Corporate & Investment Banking Group Ziaullah Khan SEVP & Group Chief Agriculture Finance Page 28 .

HRM&A Group Muhammad Iqbal Qasim EVP & Head SC & CSR Division. Special Assets Management Group Shafique Ahmed Khan EVP & Divisional Head. Ilyas SEVP & Group Chief. Mirza Abrar Baig SEVP & Group Chief. Compliance Group SEVP Group Chief. Soomro SEVP . HRM&A Group Tahira Raza EVP & Head Risk Review Division. Global Home Remittance Management Group Imam Bakhsh Baloch SEVP & Group Chief. Audit & Inspection Group N. Treasury Management Group Khalid Bin Shaheen SEVP & Group Chief. Credit Page 29 . Human Resources Management & Administration Group Amer Siddiqui SEVP & Group Chief. HRM&A Group Muhammad Hanif EVP & Head HR & OD Division. Assets Recovery Group / Corporate & Investment Banking Group Muhammad Nusrat Vohra SEVP & Group Chief. Commercial & Retail Banking Group Tariq Jamali Nadeem A. Islamic Banking Division Ekhlaq Ahmed Fazal-ur-Rehman EVP & Secretary Board of Directors EVP & Head P&IR Division. Special Assignments. President's Secretriate Agha Fidaullah EVP/Group Chief.Internship report 2010 Group Dr. B.

which supports clear lines of communications and reporting relationships.Internship report 2010 and Risk Management Mohammad Kumail Dehradunwala EVP & Chief Information Officer /Head Of Information Technology Division Aamir Sattar SVP & Divisional Head. The internal operations of the Bank are organized into 15 main departments and divisions headed by senior management of the bank and are report directly to the Board of Directors. Financial Control Division Faisal Mahmood VP & Divisional Head (A) . The organizational structure of National Bank of Pakistan is centralized because all the decisions of the bank are taken by the top Management. which supports delegations of authority and accountability. PMO & Project Director CBA ORGANIZATIONAL STRUCTURE The Organization Structure (Annexed I) shows the internal operations and reporting lines of the National Bank of Pakistan. There exists a properly defined financial and administrative power of various committees and key management personnel. The bank has clearly defined organizational structure. Hierarchy Page 30 .

Internship report 2010 President Board Directors Provincial Chief Regional Chief Zonal Chief Voice President Assistant Voice President Officer Grade I OGD II OGD III Celerical and Non clerical staff Page 31 .

These regions are sub divided into Zones. overseeing training. assuring that Page 32 . the in charge of a Zone is called Zonal Chief. The regional management of National Bank of Pakistan is divided into two areas which are:  Overseas  Countrywide The overseas regions include Middle East. the regions are controlled and manage by Regional heads. The provincial management includes:  The Provincial Chief Punjab  The Provincial Chief Sind  The Provincial Chief Baluchistan  The Provincial Chief N. Europe & USA. The job of branch managers is to take charge of the entire operation of his branch. hiring and firing. Branch Management The National Bank of Pakistan. in order to facilitate its functions on branch level appoints Branch Managers & other staff according to branch‟s activities and volume of business.Internship report 2010 Provincial & Regional Management There are four executives of National Bank of Pakistan to supervise the Bank‟s maters of every province. The country has been divided into 29 regions by National Bank of Pakistan to facilitate its functions. and Central Asia. The branch managers are responsible for all functions and staff within the branch office. making sure that everything runs smoothly. as they are called Provincial Chiefs. The other functions involves scheduling of employee work hours. These provincial chiefs are responsible for the entire banking operations in their respective provinces.FP & Kashmir These provinces are sub-divided into regions.W. which are responsible for the supervision in their circles and deal with the problems of their respective Regions. Far East.

Remittance Department The Remittance department deals with the transfer of money from one place to another. Funds transfer facility or remittance of funds is on of the key functions of the banks all over the world. 2. Account Opening Department 6. Remittance Department 3. costs less and Page 33 .clerical staff.Internship report 2010 proper procedures are followed. Advances Department 5. Cash Department 7. The other six directors of National Bank of Pakistan are ranked second in the hierarchy. II & III are ranked 8 th at the hierarchy of National Bank of Pakistan. Pension Disbursement Department 1. The Provisional. Regional & Zonal chiefs are ranked 3rd. 4th & 5th respectively. The vice President & assistant vice Presidents of National Bank of Pakistan are ranked 6 th & 7th respectively. Clearing House Department 2. Deposits Department 4. Clearing House Department The Clearing System enables cheques to be paid or cleared centrally and settlement made for receivables and payables between the banks. The President of National Bank of Pakistan is ranked Top at the hierarchy. and reporting to upper management any problems or providing reports and updates as required by bank‟s protocol. The Officers Grade I. Remittances through banking channels save time. The lower level of National Bank of Pakistan is consist of Clerical & non. Departments of the Branch 1.

Like all other Banks.    Pay Order Demand Draft Pay Slip Kinds of Remittances  Transfer within the branch  Transfer from one branch to another  Transfer from one bank to another bank in the same city  Transfers from one bank to another bank in two cities. which includes the following:        Current Deposits PLS Saving Deposits Fixed Deposit Account ( Time Deposits) Foreign Currency Account NBP Premium Aamdani Foreign Currency Account National Income Daily Account (NIDA) Page 34 . Deposits Department The primary function of National Bank of Pakistan is to accept and receive surplus money from the people. National Bank of Pakistan also take incitation to attract as much depositor‟s as it can. 3. The deposit department accepts/collects deposit from accountholders. The National Bank of Pakistan offer different deposit schemes to its customers. which they willingly deposit with the Bank.Internship report 2010 eliminate the risks involved in physical transportation of money from one place to another. National Bank of Pakistan transfers money in the following ways.

Credit extensions are the most important activity of all the financial institutions. Advances Department The bank is profit seeking institution. After analyzing and detailed investigation. After receiving application the advance department processes it further. It attracts surplus balance from the customer at low rate of interest and makes advances at a higher rate of interest to the individuals and business firms.Internship report 2010 4. Advances department is one of the most sensitive and important department of the bank. The advances Department receive application from intending borrowers. Some advances are of the following nature o Loan against Gold o Agriculture advance to farmers o Medium term advance for working capital o Long term advance for setting industry o Short term advance to businessman The National Bank of Pakistan offer following products (Advances) to its customers o NBP Saibaan o NBP Advance Salary o NBP Cash & Gold o Students Loan Scheme o NBP Karobar 5. because it is the main source of earnings. while some loan applications are submit to higher authorities for their approval. It also issues Page 35 . they decide whether to approve the loan or not. Account Opening Department The opening of an account is the establishment of banker-customer relationship. Some loan approvals are made by the Manager of the branch within his powers as prescribed by the bank‟s higher authorities. This department performs the duty of opening accounts for customers.

Similarly. responsibility.  Guide the customer about the requirements of the account opening and form filling.  Verification of customer from NADRA  Ascertaining the genuineness of the stated occupation business of the customer. Any individual.  Stamping on the form. The documents required for National Bank of Pakistan‟s Account opening are showed as Annexed VII at the end of this report. may open their accounts. trusts. societies.  Determining the correct residential and permanent address. Two or more individuals may open an account jointly.  Maintaining account opening register. occupation and the nature of business of the perspective customer. associations and NGO‟s etc. and limited liability companies as well as non-profit organizations like clubs. The following requirements are necessary for opening an account. Functions of Account Opening Department  Providing account opening form according to the customer's requirements. The bank officer tactfully obtains information about character. A person who wishes to open an account with the bank has to fill an account opening form obtained from any branch of National Bank of Pakistan.  Pasting of forms in register after release from general banking in charge. integrity.  Check the forms whether they are correctly completed or not.Internship report 2010 chequebooks to customers.  Identification of the new customer.  Completion of all relevant columns of the Account opening form. Page 36 . business organizations such as sole proprietary concerns.  Preparing checklist. who has attained the age of majority and is of sound mind can open and maintain his/her account.  Proper completion of documentation. partnership firms.

Cash Department Normally cash department performs following functions  Collection of funds  Acceptance of deposits  Collection of utility bills  Payment of checks  Remittances  Act according to any standing instructions  Transfer of funds from one account to another  Verification of signatures  Posting  Handling of Prize bond 7.Pension Disbursement Department The National Bank of Pakistan was Pakistan‟s leading institution which performs the function of pension payments or disbursements to pensioners. This department performs following functions:  Making Pension Payments  Opening of Account of Pensioner  Entry of amount paid to pensioner in Government Pensioners Register Page 37 . The pension disbursement department is responsible for making pension payments to Government Pensioners.Internship report 2010  Issuance of cheque books.  Closure of account  Verification of signature in case of cheque presented before releasing of account opening from SS card is not yet scanned 6.  Issuance of accounts maintenance certificate. The person who wants to receive his/her pension from National Bank of Pakistan can open an account with any branch of National Bank of Pakistan.

Holds largest deposit base in the market share in terms of number of accounts ix. vii. NBP has an extensive domestic branch network of over 1200 ranches located all over Pakistan. The working condition in the NBP branch here is very conductive and favorable for better output. Disbursing Salaries and Pensions to the Government employees and earning high profit on NBP. NBP is working as right arm government of Pakistan as it is responsible for all claims of government for recovery as well as payment. The Bank also has a presence in 23 international locations including the USA. ii. Page 38 . It acts as an agent of the Central Bank. iv. Leading bank in agriculture financing amongst commercial banks with the market share of % x. Earning commission from SBP on Government transaction viii. United Kingdom. Helping in earning of foreign exchange. The informal environment affects the performance of the employees in a positive way. All depositor of NBP are in relief that their money security is guaranteed by government of Pakistan. iii. Europe and the Far East. remittances and leading agent of Western Union Money Transfer NBP has decided to diversify the fund base by investing in capital markets not only in Pakistan but also in the foreign countries. v. Performing social responsibilities and claiming “The Nation‟s Bank” vi.Internship report 2010  Verifications of Signatures of Pensioners  Making Demand Draft Purchase Register SWOT ANALYSIS STRENGTHS i.

Internship report 2010 xi. vi. Lowest Internal Control and Compliance System. Unsatisfactory corporate culture of the Bank Physical environment and atmosphere compare to other banks is not meet the standard iv. WEAKNESSES i.Earning commission from SBP on Government transaction xv.Disbursing Salaries and Pensions to the Government employees and earning high profit on NBP-Advance Salary Loan Scheme· xiv.2% xviii. The informal environment affects the performance of the employees in a positive way. Page 39 . Facing never problem of cash/currency being its Chest and Sub-chest xvi. xii.Holds largest deposit base in the market share in terms of number of accounts xvii. The working condition in the NBP branch here is very conductive and favorable for better output.e.Helping in earning of foreign exchange. v.Leading bank in agriculture financing amongst commercial banks with the market share of 23. Performing social responsibilities and claiming “The Nation‟s Bank” xiii. remittances and leading agent of Western Union Money Transfer NBP has decided to diversify the fund base by investing in capital markets not only in Pakistan but also in the foreign countries. iii.per employee customer is very high side Technical education and training of staff is insufficient The workload in NBP is not evenly distributed and the workload tends to be more on some employees. Ineffectively use of technologies i. ii. Information technology Shortage of staff.

vi. ii. High number of complaints regarding staff behavior. Earning commission/exchange on Government transactions. Amongst highest bank is Asia.The bank is reshaping its portfolios by investing into higher area of growth developing core competing as a result to get maximum return. v. ii. Trust and reliability creates chances to enhance deposit and profitability. NBP further expand its services proudest and earn more profit. Its vast network of domestic and overseas branches can help to expand business. Being an agent of State Bank of Pakistan it can play vital role in local economy. THREATS i. iii. Its staff switching over to other private banks due to more facilities. vii. iii. Being a Government Bank NBP having wide scope in economic market. iv.Internship report 2010 vii. Uncertainly among the employees due to threat of downsizing The up gradation of human resource is very slow in NBP OPPORTUNITIES i. SBP penalties due to low internal control and compliance. Bank‟s deposit is increasing rapidly so there is a great opportunity to enhance its investment and financing. viii. viii. Page 40 .

Now they must offer good services.Internship report 2010 MARKETTING STRATEGIES Nationa bank of Pakistan offer different products and services to its customers. In this field NBP is very good. quality. Potential Development of substitute products: ATM which substitute presenting cheques at counter and encash it. and safety. because NBP is the first bank in Pakistan which offering these services in both rural and urban areas. It must improve in this field to compete the competitors. The NBP is lacking in this field. They charge low charges on remittances. So that‟s it is competitions other banks. Potential entry of new competitors: there are banks with quality services and low charges. Page 41 . Bargaining Power of Suppliers: The suppliers are customers they supply the money to banks. There two products Advance Salary and Gold loan are their own products. National bank of Pakistan is penetrate. There strategy is to become penetrate. So there is no threat to NBP from potential entry and NBP is also a public sector bank because of that no other new bank not takes over it. COMPETITIVE ANALYSIS Rivalry among competitive firms The NBP offering very low charges on demand draft and give other additional services to the customers. offer new products and services to its customer and capture the market. Low charges etc to customers. B/C at offers good quality services to customers.

Banks offering variety of products and services to their customers. we find a formal organization. National Bank of Pakistan has a centralized type of management because all the decisions are taken by the top management. The Government appoints six directors as members and one president. These individuals typically have titles such as executive vice president. The formal organization comes into being when people are able to communicate with one another or willing to act and share a purpose. plant manager or division Page 42 . BUSINESS PROCESS ANALYSIS NBP. chief executive officer or chairman of the board. The bank has directors for superintendence and direction of its business. They are responsible for making the plans and establishing goals the run their business smoothly all over Pakistan & around the globe. managing director. Middle Managers Middle managers include all levels of management between the first line level and the top level of the organization. These members are also responsible for making the policy of the bank. NBP have a large number of customs.Internship report 2010 Bargaining Power of Consumers: Now the number customers in Pakistan for banks are very high. Among seven member of group Chief Executive is called the president. The NBP have its top management in their head office at Karachi. The National Bank of Pakistan has four types of management levels which are as fallows: Top Managers Top managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. chief operating officer. These managers manage the work of first line managers and may have titles such as department head. president. project leader.

In NBP. First Line Managers or Lower Level Management First level managers are the lowest level of management and manage the work of nonmanagerial individuals who are involved with the production or creation of the organizations products. The nature of their job is repetitive & clerical as they do same work again & again. Gujranwala region etc. organizing. leading and controlling the staff and all affairs of the branch. OG III and clerical staff. regional management falls under this category. They are responsible for the planning. Page 43 . These managers are responsible for planning.Internship report 2010 manager. leading and controlling of the resources and staff of the whole region. They are normally specialized in their work. Non Managerial Employees Non managerial employees are not concerned with any decision making.i NBP divided his management into various regions such as Rawalpindi region. organizing. The non managerial employees of NBP consist of OG-II. The branch managers of NBP fall under this category.

These are as follow • JNMDC • Staff College Karachi • Staff College Lahore. Job Opportunities  Management Trainees  Professionals TRAINING DEVELOPMENTS Staff colleges are located in different cities of Pakistan for development of employees. Page 44 .Internship report 2010 CHAPTER 2: HUMAN RESOURCE MANAGEMENT IN NBP HR MISSION Provide more talented Human Resource in all NBP functional areas in relation to competition keep motivated all the employees and maintain total industrial harmony. VALUES We believe that     People make the organization People collectively yield results People have ambitions and aspirations to be distinguished and rewarded People form the human capital to be developed and invested in.

prudential regulations. system and controls. Employee Communication Program has been developed to keep our employees informed about the Bank's products and services. HR Events   Conference Female Empowerment Work shop Dialogue Sessions Quiz Programs Page 45 .Internship report 2010 • Staff College Peshawar Training Programs Training programs held after some time. customer service requisites as well as technological developments particularly automation in banking functions. It also helps the organization to get the employee feedback on important matters. HR Forum o NBP Newsline o Management Brief o Employee Communication Programme Employee Communication is considered a vital tool for employee motivation and promoting their commitment and loyalty with the organization. compliance of standard procedure and regulatory requirements.

 Conduction of evaluation of positions and grades to ascertain employees‟ position in the grade structure.  Conducting motivation surveys and developing market based employee satisfaction & retention strategies. Page 46 .  Systematically observes & measures employee‟s/candidate‟s performance for the purpose of selection and promotions. 2.  This Group supervises all the staff colleges. Lahore and Peshawar. Islamabad.Internship report 2010 Functions HRM group performs following functions:  Deals from placing job advertisements to timely recruitment of competent personnel by using modern selection techniques.  Foster a culture of acknowledgement and appreciation amongst employees for introducing innovative business practices.  Facilitates in establishing successful productive working relationships through effectively orienting new employees to their respective departments/divisions and to their positions. at Karachi. There my duties were t0 check cheque with entries of day book. showing extra ordinary efforts for achievement of goals and enhancing Bank‟s corporate image uses various methods of recognition ranging from simple “Thank you” letters to elaborate celebrations and monetary rewards.I have passed my first 2 weeks at account opening desk. DUTIES 1.  Encourages employees to seek promotion/transfers to fill internal openings and meet employees‟ personal objectives.Getting information from customer in case of account opening.

Some times one person does work of 2 or 3 seats. 3.Lack of motivation.Maintain subsidiary book. How to interact with customers and colleagues.The second problem is favoritism. 2.An other problem ia burdon of work.Dealing with customers and getting information from them.Issue cheque token. 4. 5.Internship report 2010 3.Drawing government drafts and vouchers.Maintain accounting opening entrance ledger.I have to issue cheque books to the customers. At remittance desk my duties were 1. I learn there what actions take place in bank. Page 47 . Accomplishments I have learn there about account opening. what information should be gathered. that how to deal customer. At foreign exchange desk my duties were 1.Check drafts with their advices and pass them and noted them down in register. At government section my duty was to scrolling government cheques and drafts. 2. PROBLEMS 1. and what information should be given to customers. People think that favorite people are more promoted. 6. These all things will help me in my professional life.

16.Lack of job rotation. On one hand some employee have to work all day without relaxing while some others have nothing to do at all. They do not have any schedule for internees. 9. 14.Lack of trained employees.During my internship I observed that some employees didn‟t done their job properly and they didn‟t help each other. No body had complete knowledge about all jobs of bank.Photocopy machine is not available in the bank for photocopy of any document.Good work should be awarded.Internees are given less importance.Lack of security. 17. SUGGESTIONS 1. 3. 8. 10.Lack of control over employees. 6.Internship report 2010 4. 15. 2. Employees at national bank don‟t know that how to use computers.Another problem was lack of computerized system.Absence of canteen. Page 48 . 11. 12. 7.There was no seating arrangement for customers. Due to which customers have to wait for long time and dissatisfaction creates in customers. Any body can come in bank‟s premises and inside the counter. 5.Environment was very uncomfortable for females. 18. 13.Work should be equally distributed. Due to this problem employees didn‟t know the work of each other.National bank dealing with customer is well but in rush hours the customer has to wait for long time and sometimes bank‟s employees misbehave with customer.There must be motivation workshop for employees. They do not have proper procedure for training.Less authority with manager.Work is not equally distributed.There was shortage of space for customer to wait in bank.

Mr. (Branch Manager. controls and efficiency of its systems. 6.com Page 49 . Mr.There must be canteen in bank premisis.nbp. 13. shams uz Zaman. 5.Internship report 2010 4. 9.Computer training must be given to employees.The bank should improve the quality of training of its employees and the integrity.The branches should reduce its large expenses in order to increase the value of the bank. (Remittance officer). retention and development and to reform the Bank‟s pension scheme. Mr. 8.Internees should be given more formal training.) Mr.There must be proper seating plan for customers. ( Foreign Exchange officer).The bank should improve its recruitment. Anwar Ali. www. 11. (Advance officer). Assist voice president). Nasir Jamal Paracha. Subhan Ali.There must be a prayer room for female employees. 10. Rafiq . 12. (Account opening officer. 7.There must be a photocopy machine in the bank.Computers must be available to all employees which makes their work easy and save their time. BIBLIOGRAPHY All the information provided by making this internship report has been gathered during doing internship in National bank of Pakistan and from the following sources Mr.

Internship report 2010 BUSINESS JARGONS DD (Demand Draft) DDP (Demand Draft Purchase) F-50 (Debit Voucher) F-87 (Cheques voucher) F-86 (Cash Voucher) F-51 (Credit Voucher) F-117 MT (Draft) Page 50 .

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